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Air Canada unveils new Travel Ready Hub for customers

Post date: Sep 7 2021

Date: Sep 7 2021

By: Travelweek Group

MONTREAL — Air Canada has launched a brand new online tool that helps streamline all necessary travel documentation, COVID-19 testing requirements and country travel restrictions for customers.

Called ‘Travel Ready Hub,’ the interactive tool features a search widget so that users can access information specific to their situation and itinerary. Its many capabilities include the following:

• Review entry requirements for every country on a customer’s itinerary, including if they are connecting via another country or travelling with an Air Canada airline partner
• If a customer’s travels require a COVID-19 test, the tool will ensure they have the right test (molecular or antigen) taken within the valid time window
• Provide travel advice, particularly related to airport arrival times, given additional checks in place

Travel Ready Hub is now available at aircanada.com/travelready  and on the mobile version of the Air Canada website.

“We continue to develop practical solutions to help our customers be travel-ready, wherever they want to go,” said Lucie Guillemette, Executive Vice President and Chief Commercial Officer at Air Canada. “This includes assisting them in navigating the changing entry requirements set by countries in our global network by making all relevant information available in one convenient place.

“But beyond making essential travel information readily accessible, our easy-to-use Travel Ready Hub is designed to make is simple for customers to choose where to go next by showing the countries that are open to visitors through an interactive map.”

Air Canada’s Travel Ready Hub is the latest initiative the airline has implemented to streamline the travel process and enhance customer convenience via digital tools. To date, it has put in place the following measures:

• Ongoing restoration and strategic rebuilding of its international, transborder and domestic network to conveniently reunite people with friends and family, together with flexible and expanded change and cancellation options for bookings;
• A new digital solution via the Air Canada App and website, enabling customers flying between Canada and select countries to conveniently and securely scan and upload COVID-19 test results to validate compliance with government travel requirements prior to arriving at the airport;
• Numerous streamlined processes, from several check-in options via web, mobile or airport self-serve kiosk, Touch-Free Bag Check and Bag Drop services, digital presentation of all reading materials via PressReader on personal devices. In the lounge, meals can be ordered and delivered straight to the table through the new Maple Leaf Lounge @ la table service, with additional opportunities to further modernize processes underway;
• The award-winning Air Canada CleanCare+ program, featuring enhanced biosafety measures throughout every stage of air travel from check-in to lounges to boarding to on-board, which includes highly efficient HEPA air filters on aircraft;
• As of Oct. 31, 2021, Air Canada is requiring all its employees to be fully vaccinated against COVID-19, further ensuring the safety and well-being of customers and employees.

Tags: Air Canada, Lead Story, Travel Ready Hub

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Air Canada Expands Travel Ready Hub

September 9, 2021

Air Canada has unveiled its expanded Travel Ready hub, an interactive online tool to help customers plan and prepare for upcoming trips. Customers can use it to easily and conveniently obtain such information as necessary travel documentation, COVID-19 test requirements and country travel restrictions for any global destination.

Lucie Guillemette, executive vice president and chief commercial officer at Air Canada, said: “We continue to develop practical solutions to help our customers be travel-ready, wherever they want to go. This includes assisting them in navigating the changing entry requirements set by countries in our global network by making all relevant information available in one convenient place.”

Guillemette continued: “But beyond making essential travel information readily accessible, our easy-to-use Travel Ready hub is designed to make it simple for customers to choose where to go next by showing the countries that are open to visitors through an interactive map.”

A search widget allows users can access information specific to their situation and itinerary.

Among other things, the hub allows customers to:

• Review entry requirements for every country on their itinerary, including if they are connecting via another country or traveling with an Air Canada airline partner
• If their travels require a COVID-19 test, ensure they have the right test (molecular or antigen) taken within the valid time window
• Provide travel advice, particularly related to airport arrival times, given additional checks in-place. All of these features are designed with the goal of delivering a smoother and quicker airport experience for customers.

Air Canada will continue implementing initiatives to streamline the travel process, increase customer convenience via digital tools, and remain a leader in adopting science-based measures to further enhance safety.

To date, the airline has put in place the following measures for customers to travel easily, confidently and safely:

• Ongoing restoration and strategic rebuilding of its international, transborder and domestic network to conveniently reunite people with friends and family, together with flexible and expanded change and cancellation options for bookings.
• A new digital solution via the Air Canada App and website, enabling customers flying between Canada and select countries to conveniently and securely scan and upload COVID-19 test results to validate compliance with government travel requirements prior to arriving at the airport.
• Numerous streamlined processes, from several check-in options via web, mobile or airport self-serve kiosk, Touch-Free Bag Check and Bag Drop services, digital presentation of all reading materials via PressReader on personal devices. In the lounge, meals can be ordered and delivered straight to the table through the new Maple Leaf Lounge @ la table service, with additional opportunities to further modernize processes underway.
• The award-winning Air Canada CleanCare+ program, featuring enhanced biosafety measures throughout every stage of air travel from check-in to lounges to boarding to on-board, which includes highly efficient HEPA air filters on aircraft.
• As of Oct. 31, 2021, Air Canada is requiring all its employees to be fully vaccinated against COVID-19, further ensuring the safety and well-being of customers and employees.

Air Canada’s Travel Ready hub is available at  www.aircanada.com/travelready  and on the mobile version of the Air Canada website.

For more, go to www.aircanada.com .

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Air canada expands travel ready tool.

Interactive online hub lets users check testing and entry requirements across the carrier’s entire network

September 12, 2021

Air Canada Travel Ready hub is expanding to give travelers the information they need on travel documentation, Covid-19 test requirements and country travel restrictions for destinations across the airline’s network.

The interactive online tool includes a new search widget which allows customers to look for requirements that apply to their specific situation and itinerary. Passengers can verify entry requirements for every country on their itinerary, even if they are connecting via another country or traveling with an airline partner.

In addition the solution displays COVID-19 test requirements and timeframes and provides travel advice such as airport arrival times and additional checks travelers may encounter.

“We continue to develop practical solutions to help our customers be travel-ready, wherever they want to go. This includes assisting them in navigating the changing entry requirements set by countries in our global network by making all relevant information available in one convenient place,” Lucie Guillemette, Air Canada’s executive vice president and chief commercial officer, commented.

“But beyond making essential travel information readily accessible, our easy-to-use Travel Ready hub is designed to make it simple for customers to choose where to go next by showing the countries that are open to visitors through an interactive map,” Guillemette added.

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Discover the new Air Canada tool: Ready to Travel

Many of us are planning our next trip. However, with the fast-changing situation, it becomes tough to keep up with all the announcements and navigate our way through when looking at the requirements for entry or movement in the country we want to visit.

In this context, Air Canada has deployed a new “Ready to Travel” portal to help travellers plan and prepare for their upcoming trips.

The portal provides information such as necessary travel documents, COVID-19 screening requirements, and travel restrictions for any destination in the world.

Travel requirements

The portal contains a platform to identify travel requirements. To get the information, you need to enter some information.

• Your itinerary
• Your citizenship
• Your immunization status

Returned information

The information is available both for the outward journey and the return journey.

We find in the data :

1- Travel restrictions in relation to COVID-19

Here is the type of information found:

• Is it possible to travel to this country?
• Is a COVID-19 test required to enter?
• Is a quarantine required upon arrival in the country?

At each link, you will access details such as the type of COVID-19 test that is accepted.

Examples of information you will found :

• To go to France when you are Canadian and fully vaccinated:
• To return to Canada when you are Canadian and fully vaccinated:

2- Visa requirements

It is not uncommon for a country to require a visa to enter its territory, for example, for French nationals who come to spend holidays in Canada and need an electronic travel authorization (ETA).

The tool is very handy because it will redirect you to official sources to get your visa.

3- The documents you need for your trip

Finally, you have the list of documents needed to travel:

• Mandatory health declaration form
• Evidence of negative COVID-19 test results
• Mandatory contact form via ArriveCAN
• Proof of mandatory vaccination
• Mandatory health passes for public activities

Here again, you will have all the information and useful links to the necessary documents.

• To return to Canada if you are Canadian and fully vaccinated:

Please refer to our detailed guide to obtain a conversion of your Quebec proof of vaccination for France.

Explore the possibilities

Another tool is available to identify accessible destinations based on nationality and vaccination status.

By entering a few parameters (citizenship, city of departure, vaccination status) you can quickly identify travel restrictions for virtually all countries, provinces and territories or American states and Australia.

International travel

With the possibility, by pointing to the country, to see the restrictions which apply:

Canadian provinces and territories

The map allows you to identify the restrictions that apply to visiting other provinces based on your vaccination status from a province of departure.

The American States and Australia

As with the map of Canadian provinces and territories, the United States and Australia maps are mainly used to identify travel restrictions between the various states/provinces of the country.

United States

The tool that Air Canada is making available to travellers is truly a comprehensive platform that will be very useful in the coming months and years .

With constant changes, it became very tough to keep track of the situation and plan future trips.

By helping travellers, Air Canada is clearly positioning itself to meet the need for Revenge travel , in combination with the Aeroplan credit card offers currently available.

All posts by Frédéric

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Simple Flying

Significant expansion: an inside look at air canada's plan to boost service to india.

The upcoming winter season will see an increase in Air Canada's India network.

• Air Canada will increase India-Canada flights this winter, adding Mumbai-Toronto nonstop, among others.
• The airline will operate 25 weekly flights, offering 7,400 seats between India and Canada with convenient schedules.
• Air Canada competes with Air India for nonstop flights between the two countries, aiming to solidify its position in the market.

One of India's most lucrative international aviation markets is Canada. With thousands of Indians traveling to the country for higher studies and employment opportunities, passenger demand in the India-Canada sector has been steadily rising.

Air Canada is ready to take a larger share of the pie this winter season by adding more flights to its India network, including the only nonstop flight between Canada and Mumbai.

Significant winter expansion

Air Canada has announced a significant expansion of its India network out of Canada starting this winter, adding more flights to its existing schedule and also introducing new routes.

Starting late October, for the Winter 2024-25 season, Air Canada will introduce the only nonstop from India's financial capital, Mumbai, to Toronto, improved service from/to Delhi from Western Canada with the introduction of new seasonal daily flights over London Heathrow, and daily flights to Delhi from Montreal.

Mark Galardo, Executive Vice President – Revenue and Network Planning at Air Canada, commented,

“We are thrilled to expand our network from India to Canada by building additional scale at our hubs in time for Diwali festivities this fall. With new non-stop flights from Mumbai - Toronto, the addition of new flights to Calgary from Delhi via London Heathrow, together with the unparalleled connectivity from our robust North American network, we are solidifying Air Canada as the leading airline offering the most travel options between India and Canada.”

Convenient schedule

Once the new winter schedule comes into effect, Air Canada will operate 25 weekly flights representing 7,400 seats each week this winter between India and Canada. These include up to 11 weekly flights from Delhi and Mumbai to Toronto, daily flights from Delhi to Montreal, and daily flights from Delhi to Calgary, Western Canada via London Heathrow.

The airline’s Mumbai-Toronto flight will see the long-range Boeing 777-200LR aircraft, with Air Canada hoping to provide convenient connections from across North America to/from its primary global hub with the following schedule:

Air Canada’s Calgary-London Heathrow-Delhi flights will be operated by the Boeing 787 Dreamliner aircraft. The schedule for this service has been optimized for the carrier's daily Vancouver-London Heathrow flights to connect in London to/from Delhi.

Competing with Air India for nonstop flights

Air Canada and Air India are the only carriers offering nonstop flights between the two countries. A large chunk of passenger traffic also takes connecting flights via hubs in the Middle East and Europe.

As examined by Simple Flying’s route analyst James Pearson recently, Air India has now increased its Toronto to Delhi Boeing 777 flights to a record 10 weekly . Additionally, it operates daily Delhi-Vancouver flights connecting Canada’s west coast. It remains to be seen if the carrier will tweak its winter schedule for Canada now that Air Canada has announced more flights.

What are your views on this? Please leave a comment below.