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Blood tests

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Routine blood test across our mid and south Essex hospitals

Blood tests have a wide range of uses and are one of the most common types of medical test.

For example, a blood test can be used to:

• assess your general state of health
• check if you have an infection
• see how well certain organs, such as the liver and kidneys, are working
• screen for certain genetic conditions

Most blood tests only take a few minutes to complete and are carried out at either your GP surgery or one of our hospital or clinic locations.

Click on the name of the hospital below to get location and booking details and the clinic times. The clinics listed below are not for walk-in patients unless specified by their GP or referring clinician, who will arrange urgent tests when required.

Telephone system down

The call centre used by some patients to book their phlebotomy appointments in Basildon, Thurrock and Southend is experiencing technical difficulties. If you can't book using the online booking service, please use the following telephone number 01702 746519. 

This is a temporary solution, and we are working on an alternative service which we hope to have up and running as soon as possible.  Appointments can still be booked online via   www.bookmybloodtest.co.uk .

We apologise for the inconvenience this has caused.

Blood tests - Basildon and surrounding areas

Please check the lists below so you are aware of the location of your nearest clinic or one that is convenient for you to travel to.

To book a blood test, visit  https://www.swiftqueue.co.uk/ippmain.php  or telephone 01702 746065 for further assistance .

Booking is required - the clinics listed below are not for walk-in patients unless specified by their GP or referring clinician.

To ensure social distancing we request you do not arrive earlier than five minutes before your appointment time .

If you have any symptoms of Covid-19, please do not attend your appointment.

For the very latest information, please visit https://www.swiftqueue.co.uk/ippmain.php

Clinic locations for patients needing blood tests in the Basildon area:

• Monday to Friday, 7.10am – 3.45pm
• Saturday 7.15am - 10.45am
• Tuesday 8am – 4pm
• Thursday & Friday 8am - 4pm 
• Monday to Wednesday 8:10am - 3.45pm
• Monday to Thursday 7.10am - 6.45pm
• Friday 7am - 4.45pm
• 8.10am to 12.00 noon and from 12.30pm to 3.40pm
• Monday to Friday 7.15am - 2.45pm 
• Monday 7.30am - 3pm
• Tuesday 12noon - 4pm
• Thursday 8am - 4pm
• Tuesday to Thursday 7.10am - 12.45pm

Basildon paediatric services

• Monday to Friday, 8am - 4pm, book through Swift Queue
• Service provided by Trust Paediatric Outpatient Department

Additional information

Waiting times.

There may be times where booked appointments are running late due to unforeseen circumstances. We will always let you know if there are any unexpected delays when you check in for your appointment.

In locations where there is no booking availability, you may experience a longer wait due to the unpredictable demand on the walk in service.

Fasting patients

Patients who have been requested to have a fasting blood test should not eat or drink anything, other than plain water, for 10 hours before attending for their blood test unless advised otherwise by their clinician. Take medication as normal. If medication has to be taken with food seek advice from your clinician.

Fasting Patients are reminded to bring something to eat and drink after their blood test

Follow fasting information above. GTT Test require you to select the correct appointment type.

It requires two appointments at 2-hour intervals or three for antenatal visits.

Specialised tests

Some specialised tests can only be undertaken at the main phlebotomy clinic at Basildon University Hospital or Southend University Hospital where the phlebotomy clinic is situated close to the testing laboratory.  Your doctor should advise you of this, and it may be indicated on your blood request form, but if in doubt please contact Phlebotomy Reception at either hospital for advice. 

Difficult to bleed?

If you have experienced difficulty having a blood test speak with your phlebotomist prior to having your test.

Some people get dizzy or faint during or after a blood test. A phlebotomist will advise you how to help this pass.

It is common to bleed after a blood test and it should stop quickly after a pad is applied.

Bruising is common after a blood test. Rarely, a patient might bruise severely but bruising is not permanent and will heal.

Blood tests - Thurrock

• Telephone 01702 746 065
• Monday to Friday 11.30am - 3.30pm
• 8.10am - 12noon
• 12.30pm - 3.45pm

To book, patients should visit  https://www.swiftqueue.co.uk/ippmain.php  or telephone 01702 746 065. 

Blood tests - Southend and surrounding areas

Please check the lists below so you are aware of the location of your nearest clinic or one that is convenient for you to travel to. To book a blood test, visit https://www.swiftqueue.co.uk/ippmain.php or telephone 01702 746065 for further assistance .

We request you do not arrive earlier than five minutes before your appointment time .

Clinic locations for patients needing blood tests in the Southend area:

Victoria Shopping Centre in Southend is now the blood-testing clinic in Southend. The blood-testing clinic in the vaccination centre at Southend Hospital is closed.

•  Monday - Friday, 8.10am to 3.45pm
• Saturday 7.40am - 11.15am
• Paediatric service aged 14 plus, Tuesday, Wednesday and Friday, 8.15am - 3.30pm

Age 0-3 yrs -    Paediatric Outpatients , Southend Hospital, Carlingford Centre, Westcliff-on-Sea, SS0 0RY 

• Service provided by Trust Paediatric Outpatient Department. Please email [email protected] with the child’s name, hospital/NHS number and a contact number. Your child will be added to a waiting list and contacted as soon as slots become available. Please note due to the current demand, you may experience a longer wait.

Parking is available in the multi-storey car park at the Victoria Shopping Centre, which is around a five-minute walk from the clinic.

Patients can book as normal via https://www.swiftqueue.co.uk/ippmain.php or by telephone on 01702 746 065 .

• Monday - Friday, 8.10am to 3.45pm
• Monday - Thursday, 8.10am to 3.45pm
• Monday - Friday, 8.10am to 3.45pm
• Tuesday & Thursday, 8.10am to 3.45pm
• Tuesday, 12.40pm to 3.45pm
• Wednesday 8.10am to 3.45pm
• Monday - Friday, 8.10am to 3.45pm
• Monday to Friday, 8.10am to 3.45pm

Southend paediatric service

• Monday to Thursday, 8.15am and 3.30pm

Blood tests - Broomfield Hospital

Broomfield Hospital , Court Road, Broomfield, Chelmsford, CM1 7ET

• 7.15am to 5.45pm - Monday to Friday

Blood tests for children (16 and under) will only be seen at Broomfield .

To book a blood test, visit  https://www.swiftqueue.co.uk/midessex.php  or for  routine  blood test booking please ring  01245 516963.  Appointment booking line is open Monday-Friday 9am to 1pm and 2pm to 4pm.

Booking is required  - the clinics listed are not for walk-in patients unless specified by their GP or referring clinician.

To ensure social distancing we request you  do not arrive earlier than five minutes before your appointment time .

For the very latest information, please visit     https://www.swiftqueue.co.uk/midessex.php

Blood tests – Chelmsford Central Health Hub

Chelmsford Central Health Hub  Duke’s Walk, Duke Street, Chelmsford, CM1 1GZ

• 7.15am to 2.45pm - Monday to Friday

To book a blood test, visit  https://www.swiftqueue.co.uk/midessex.php  or for  routine  blood test booking please ring  01245 516963 . Appointment booking line is open Monday-Friday 9am to 1pm and 2pm to 4pm.

Blood tests - St Michael’s Day Hospital

St Michael’s Day Hospital, Rayne Rd, Braintree CM7 2QU:

• Appointment only 7.15am to 3.45pm - Monday to Friday

To book a blood test, visit  https://www.swiftqueue.co.uk/midessex.php  or for  routine  blood test booking please ring  01245 516963 . Appointment booking line is open Monday-Friday 9am to 1pm and 2pm to 4pm.

Blood tests - St Peter's Hospital

. St Peter’s Hospital , Spital Rd, Maldon CM9 6EG

• 7.15am to 2.15pm for appointments only.

To book a blood test, visit  https://www.swiftqueue.co.uk/midessex.php   or for  routine  blood test booking please ring  01245 516963 . Appointment booking line is open Monday-Friday 9am to 1pm and 2pm to 4pm.

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• Bank Your Way

New to Scotia OnLine?  Activate Now

Here’s how to reach us. We’re available 24/7.

Talk to an advisor.

Use our online tool to book an appointment with a Scotia advisor.

Locate your nearest branch.

1-800-4-SCOTIA 

(1-800-472-6842)

Prefer to send us a letter.

Send questions via Twitter.

Customer Information Centre 

Here is some helpful information related to our products and services.

We've answered the most frequently asked questions.

How do i locate my transit number, institution number, and account number on a cheque.

You can find your bank account numbers at the bottom of your cheques, through your online banking, or on the Scotia mobile app.

Here’s a breakdown of the numbers and where you’ll find them on your cheques:

There are three parts to an account number: the transit number (or the branch number), the institution number (also called the bank number), and your personal account number.

• The transit number (or branch number) is 5 digits
• The institution number (or bank number) is 3 digits
• Your personal account number is 7 digits

How do I get a void cheque?

Here's how to view or print your void cheque details on the Scotia mobile app:

• From the app’s Home screen, select your chequing account
• Select Manage
• Select Direct deposit/void cheque info
• Select Void cheque
• Scroll to Void cheque and select View/print

Prefer to use your desktop? Get started with the Download void cheque demo .

How do I contact Scotiabank? 

Below are some of the phone numbers our customers use the most. Or you can view a full list of numbers here . Relay service calls are always accepted at all of these numbers. You can also visit any of our branches .

You can call to ask questions, open accounts and get help with all of your banking, borrowing, and investing needs. We're available 24/7. 

General Inquiries

1 (800) 4SCOTIA (1-800-472-6842) 1 (800) 645-0288 (services for the hearing impaired) (416) 701-7200 (Greater Toronto Area/outside Canada and the U.S., please call collect)

Mobile Banking Support Line

1 (877) 908-8866

TeleScotia Telephone Banking

1 (800) 267-1234 (English) 1 (800) 575-1212 (French) 1 (800) 830-8800 (Cantonese) 1 (800) 830-8080 (Mandarin) Scotiabank Credit Card Centre

1 (800) 387-6466 (Canada/USA) (416) 288-1440 (Greater Toronto Area) 1 (800) 645-0288 (TTY - text telephone services for the hearing impaired Canada/USA)  

You can find a complete list of phone numbers here .

How do I send a wire transfer? 

Personal banking customers A wire transfer is a quick and safe way to send money between two bank accounts in any major currency either within Canada, the United States, or internationally. A wire transfer can take as little as few hours when sending money within Canada, and up to 5 business days when sending money internationally.

Please visit a Scotiabank branch to arrange the wire transfer. To review the service fees, check the Transfer Fees section of Bank account fees at a glance .

Sending a wire transfer Before you visit a branch to send a wire transfer, please have the following information ready:

* Currency of the wire transfer

* Recipient's name and address

* Recipient's banking information, including their bank account number, ABA number, institution number, SWIFT code, as well as the branch’s full address

Receiving a wire transfer If you are receiving a wire transfer, you’ll need to share this information with the person who is sending it to you: 

* Your name and address

* Your bank account number and branch address

* Scotiabank’s ABA number: 026002532

* Scotiabank’s institution number: 002

* Scotiabank’s SWIFT code: NOSCCATT

Note: Ensure you are comfortable sharing your banking information with the person who is sending you the transfer.

Business customers       Use our convenient Electronic Funds Transfer (EFT) service to make payments and send funds all over the world.  

How do I book an appointment?

Just contact the  branch  or  book an appointment online  to meet with a Scotiabank advisor near you. You can book an appointment to meet in person or over the phone.

You can also set up a meeting directly with:

• Home financing/mortgage advisors
• Scotiabank investment specialists
• Scotia wealth management advisors
• Small business advisors
• Commercial banking specialists

How do I find a branch location, hours of operation or contact info for a branch? 

Just use this Branch & ABM locator tool to get the information you need for any specific branch including:

* Hours of operation

* Phone and fax numbers

* Transit number

* Wheelchair accessibility

* Language options

Can I access my Scotiabank accounts outside of Canada? 

Absolutely. There are three easy ways to access your Scotiabank accounts while outside of Canada:

Sign in to Scotia OnLine  to view your account, transfer funds, pay bills and more.

Call us toll-free at 1(800) 4SCOTIA (if you’re in the continental U.S., i.e., excluding Alaska) or call us collect at (416) 701-7200 if you’re anywhere else in the world.

Withdraw cash or get a credit card cash advance by visiting ABMs that display the VISA, Plus, Interac , American Express or LINK symbols.

Using the  Global ATM Alliance , you can withdraw cash from known participating member ABMs.

Have a back up payment option

When you're travelling, you should always carry more than one method of payment with you like:  

* Credit cards

* Debit cards

* Traveller’s cheques

* Small amounts of local currency

That way, if one payment method doesn't work, or gets lost, you can use another.  

If you have any credit or debit card issues while traveling outside of Canada, please contact us right away.

* In the continental U.S. (excluding Alaska) call us toll-free at 1(800) 4SCOTIA

* If you’re anywhere else in the world, call us collect at (416) 701-7200

How do I open a Canadian Scotiabank account from outside of Canada? 

To set up your banking account before you move to Canada, go to the Scotiabank International Account opening page . Select the country you’re from and you’ll find out how to set up your account.

How do I transfer money to an account other than my own? 

If you use Scotia OnLine  you can use  Interac  e-Transfer  to send money and receive money from friends, family, co-workers - anyone with a Canadian bank account.

Using  Interac Email Money Transfer is easiest when the recipient banks online with any of the following financial institutions:

* Scotiabank

* Bank of Montreal    

* TD Canada Trust

* Tangerine

* President's Choice Financial

If your recipient banks online with a different bank, they can still receive an Interac Email Money Transfer. However there may be a delay for processing, and the recipient may also incur service fees to receive the funds. 

If your recipient banks with Scotiabank, but does not use Scotia OnLine, they will not be able to receive the funds. Try a Western Union Money Transfer instead.

Here's what you need to do:

After you have signed onto Scotia OnLine , simply:

1. Click the "Banking" tab

2. Click "Transfers" sub-tab

3. Click the ( Interac Email Money Transfer) "Send Money" in the left-hand navigation and follow the on-screen steps

Have more questions about Email Money Transfers? Check these  FAQs for the answer.

Not a Scotia OnLine customer?   Find out more about registering for Scotia OnLine .

What are your account fees and service charges? 

If you're a personal banking customer  please see   Account Fees at a Glance to find information about fees and service charges.

If you're a business banking customer  please refer to  Your Guide to Fees and Interest Schedules .

You can also see this list of ABM fees  for everyday transactions.

If you have questions about the service charges on your account please call us at 1(800) 4SCOTIA (1-800-472-6842) or visit your branch for more information. 

How do I register for Scotia OnLine? 

Personal banking customers When you opened your account and received your ScotiaCard, you would have decided whether or not to register your ScotiaCard for online access. If your ScotiaCard is registered for online access, you just need to  activate your card . You'll require your:

* ScotiaCard number

* Date of birth

* Mother’s maiden name

* Home phone number

* Postal code

If your ScotiaCard is not registered for online access, we're happy to register it for you. Simply visit your branch or call 1(800) 4SCOTIA .

Small business customers Please visit your branch  to register for Scotia OnLine banking.

Where can I get foreign exchange rates? 

You can get the latest foreign exchange rates in three easy ways: 

Online : View daily  foreign exchange rates for over 25 different currencies.

By phone : Simply call us at 416-866-4900. 

At the branch : Find out the day's rates from your local Scotiabank branch . 

The foreign exchange rate will be the same no matter which option you choose.

Learn how a Scotia advisor can help you get on top of your financial future with Advice+

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Telephone banking, credit cards, investments, global money transfer and foreign exchange.

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Get help with day-to-day banking, online and mobile banking.

Canada and the U.S.

  1-800-465-2422 Opens your phone app.

  1-888-337-2422 Opens your phone app.

  1-888-898-2828 Opens your phone app.

  1-888-298-8822 Opens your phone app.

TTY service

  1-800-465-7401 Opens your phone app.

International

For select countries Opens in a dialog. outside Canada and the U.S., dial the international calling code, then 888-872-2422, followed by 1.

For all other countries outside Canada and the U.S., call 1-902-420-2422 Opens your phone app. .

Consider using internet telephony options, such as Skype, to call any CIBC toll-free phone number.

Costco Mastercard

For all Costco Mastercard inquiries, including general support and lost or stolen credit cards, call

     1-866-346-2999 Opens your phone app.

  1-416-784-0116 Opens your phone app.

General support

Get help with transactions, credit limit increases and more.

  1-800-465-4653 Opens your phone app.

For select countries Opens in a dialog. outside Canada and the U.S., dial the international calling code, then 1-800-465-4653 Opens your phone app. .

For all other countries outside Canada and the U.S., call 1-514-861-4653 Opens your phone app. .

Promotional balance transfers

  1-888-559-9228 Opens your phone app.

Lost or stolen credit card

Report your lost or stolen credit card and request a replacement through online banking or the mobile banking app.

  1-800-663-4575 Opens your phone app.

  1-514-861-9898 Opens your phone app.

CIBC Rewards

Get answers to your travel questions or help with rewards redemption.

  1-888-232-5656 Opens your phone app.

  1-905-696-4907 Opens your phone app.

Mailing addresses

CIBC Credit Card Services P.O. Box 4058 Station A Toronto, ON M5W 1L8

U.S. Dollar mailing address

CIBC Credit Card Services P.O. Box 320 Station A Toronto, ON M5W 1C2

Mail payments

If you have one of these credit cards Opens in a dialog. , send your payments to this address:

CIBC Credit Card Services P.O. Box 4595 Station A Toronto, ON M5W 4X9

If you're a AeroCorporate and U.S. Dollar cardholder, send your payments to this address:

CIBC Credit Card Services P.O. Box 4452 Station A Toronto, ON M5W 4A8

A note about U.S. Dollar payments A U.S. dollar or other foreign currency payment is converted at CIBC’s branch selling rate for Canadian dollars (or for non-U.S. dollar payments on CIBC U.S. Dollar Visa Card, at CIBC’s branch selling rate for U.S. dollars) in effect at the time it is processed by CIBC.

If you have questions about a new or existing mortgage, call a CIBC Mortgage Representative.

  1-888-264-6843 Opens your phone app.

CIBC Investor's Edge

Call us for questions and support with your account.

Monday to Friday 8:00 am to 8:00 pm ET

  1-800-567-3343 Opens your phone app.

Greater Toronto Area (GTA)

  416-980-3343 Opens your phone app.

Asian language services

With our Asian Trading Desk, you can get support in Mandarin and Cantonese.

Monday to Friday 8:30 am to 6:00 pm ET

  1-888-366-6888 Opens your phone app.

CIBC Securities

Get help and support with CIBC mutual funds and securities.

Monday to Friday 8:00 am to 8:00 pm ET

  1-800-465-3863 Opens your phone app.

For more help with Global Money Transfers, call CIBC at  1-866-330-7344 Opens your phone app. . We are available 24 hours a day, 7 days a week.

CIBC Smart™ Prepaid Visa* Card

  1-855-887-3888 Opens your phone app.

  1-650-432-1298 Opens your phone app.

CIBC National Student Centre

  1-800-563-2422 Opens your phone app.

CIBC Client Account Management

If you’re a CIBC client and can’t keep up with your payments, reach out to us to get your finances back on track. Visit  get debt help .

You may receive a voicemail, SMS text, email or letter asking you to call one of the following numbers:

  1-800-256-8580 Opens your phone app.

  1-866-853-4539 Opens your phone app.

  1-855-219-5933 Opens your phone app.

  1-877-528-2330 Opens your phone app.

Report fraud 

Identity fraud 

Contact us if someone has stolen your personal information.

    1-800-465-2422 Opens your phone app

Email and website fraud 

Contact us if you think you may have been a victim of fraud (email fraud, text message fraud, phishing, spyware). If you email us, describe the incident and include any fraudulent emails you've received or your anti-virus or anti-spyware scan logs.

  Email us Opens in a new window.

    1-888-872-2422 Opens your phone app

Debit card fraud

Contact us if there's unauthorized activity in your account or your debit card has been compromised.

Credit card fraud

Contact us if there's unauthorized activity in your account or your credit card has been compromised.

    1-800-465-4653 Opens your phone app

CIBC Investor's Edge and Imperial Investor Service

Contact us if there's suspicious activity in your account(s).

    1-800-567-3343 Opens your phone app

CIBC Wood Gundy 

Contact your investment advisor or call Client Relations if there's suspicious activity in your account. 

    1-800-387-2979 Opens your phone app

Working together against banking fraud

Staying safe from banking fraud is a joint effort. Discover tips to spot fraud before it happens and what we do to help keep you safe.

Learn more about banking fraud.

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Stansted Airport coach transfers

Coaches to stansted airport from £7.50 one-way*.

Choose Your Journey

• Use my current location
• Use our Route Map

Outbound date

Select time, outward journey, return date.

Select a return within 3 months of your outward travel.

Return Journey

Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over. Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. (sms or chat based messages are not permissible)

One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. Additional infants aged 0-2 must be paid for. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15).

Do you have a Coachcard?

Hassle-free Stansted Airport transfers

Popular routes to stansted airport.

Please scroll across for further information on our popular routes

Not all journeys to Stansted Airport are listed here. To see all possible routes, please use our Journey Planner at the top of the page

London to Stansted Airport

Because our coaches depart from a variety of stops around London, you’ll find some National Express buses more convenient than the train. Travel to Stansted from one of these central London stops at a time that suits you.

A5 service - travels up to 16 times a day and calls at the following stops:

• London (Paddington Station)
• London (Marble Arch)
• London (Baker Street)
• London (St John's Wood)
• London (Finchley Road)
• London (Finchley Road & Frognal)
• London (Golders Green)
• Stansted Airport Coach Station

A6 service - travels up to 48 times a day and calls at the following stops:

• London Victoria Coach Station
• London Victoria Rail Station

A7 service   - travels up to 46 times a day and calls at the following stops:

• London (Waterloo Station)
• London (Southwark)

A8 service - travels up to 50 times a day and calls at the following stops:

• London (Whitechapel)
• London (Liverpool Street)
• London (Shoreditch)
• London (Bethnal Green)
• London (Mile End)
• London (Bow)

A9 service - travels up to 57 times a day and calls at the following stops:

• London (Stratford)

Service updates - 12 July 2024

From 12 July, our A services will be updated for better convenience when travelling between London and Stansted. For more information, including a list of stops, please visit our London to Stansted page.

Delayed flight?

For just £5 each way, our Change & Go Add On lets you be completely flexible with which coach you board to and from the airport

Board any available coach 12 hours before or after your original departure time.

So if your flight is delayed, then there's no need to panic; you can just hop on the next available coach.

Simply add the 'Change & Go' option to your ticket in the Add Extras section of the booking process.

At the airport

With 16 airlines flying to 150 destinations worldwide, Stansted Airport sees more than 120 million passengers every year. Situated 40 miles outside of London, it’s easily accessible.

Stansted has a dozen restaurants serving everything from everyday favourites to luxury cuisine.

There’s all the duty-free merchandise you’d expect at an airport. Shoppers are well catered for, with high street chains and high-end fashion outlets like Chanel.

There are also plenty of ATMs, currency exchange options and free Wi-Fi  for 4 hours.

Before visiting the airport, it’s best to familiarise yourself with what you can take through security to avoid any delays.

While every airline has its own hand and hold baggage allowances, be sure to follow the usual rules when passing through security, i.e. not taking through liquids more than 100ml.

In a rush? Stansted Airport has a FastTrack Security service which, for a fee of £7, will get you to your gate in no time.

A full set of security guidelines can be found on the Stansted airport website .

Boarding guidance

To ensure a stress-free travel experience we recommend you get to the airport at least 3 hours before your scheduled flight departure time. Most airlines will allow you to check-in online, which should save you time. Otherwise, look for your flight number on the screens at the terminal entrance and you will find the corresponding check-in desk.

Once through security, leave extra time to get to your gate.

Stansted Airport is fully accessible for people with disabilities - offering escalators, lifts and ramps throughout, as well as a special security area sensitive to disability needs. There’s also a Special Assistance Help Desk between Check-in Zone D and Zone E which is manned 24/7.

Useful info

Stansted Airport’s Mobile App is available to download and covers everything from terminal information to special offers.

Key contact details

General enquiries and flight information – 0844 335 1803

Car parking – 0800 093 7851 Immigration - 0870 606 7766 - bia.homeoffice.gov.uk Lost Property – 0870 606 7766 - [email protected] Shop & Collect – 01279 662546

Can I buy my ticket to Stansted Airport from the National Express coach driver?

Drivers can only sell tickets via cash payment (and may have limited change), to avoid delays to your service and to guarantee you a seat, please purchase your ticket before travel.

By booking in advance you may save more on ticket prices and you can also manage any bookings by signing up to My Account . Book now using the blue journey planner on NationalExpress.com .

In addition, you can call the National Express Contact Centre on 08717 818181 between 10am and 6pm, 7 days a week. Calls cost 13p per minute plus your phone company's access charge.

What happens if my airline cancels my flight at short notice and I don't need to travel by coach?

Contact your airline or travel insurer to recover the costs.

If you have a refundable ticket and you cancel your ticket at least 72 hours prior to your outward journey, you will be able to claim a refund subject to our usual terms and conditions .

I'm catching a flight. How much time should I allow before check-in?

Be sure to leave sufficient time between the arrival time of your coach and departure time of your flight.

When booking your coach to the airport, plan to arrive at the airport no later than 3 hours before the departure time of your flight.

Even if you have checked in online, leave at least an hour to clear security at the airport.

Can we catch an earlier coach from Stansted if our flight arrives early?

Yes , we can help you do that. On arrival, speak to a member of our National Express team at the airport and they will be happy to assist you.

Any changes you make will be subject to an amendment fee and an excess fare, depending on the ticket type you booked.

Please note, amendments will only be available on Fully Flexible and Standard tickets.

What should I do if my flight is delayed?

When booking a coach, allow at least 1 hour 30 minutes after landing to clear passport control, collect any luggage and make your way to our departure point.

Flexible and Standard tickets can only be amended before the time of departure and might be subject to an amendment fee, excess fare and seat availability. If your flight is delayed, contact our staff as soon as possible.

Open return tickets will allow you to be booked onto the next available service without extra fees. This ticket is valid for 3 months from the original date of departure.

Alternatively, a Change & Go Add-on is available from our online 'add extras' page, allowing you to:

• Board any available coach 12 hours before or 12 hours after your original departure time
• Amend your ticket to a new departure date – free of charge
• Cancel up to 24 hours before departure and receive a refund

I purchased a ticket whilst booking a flight through the Ryanair website but I have not received my ticket?

Tickets for Stansted Airport transfers purchased through Ryanair.com may take up to 24 hours to be delivered via e-mail.

If you still have not received your National Express ticket after 24 hours, please check your junk/spam folder for tickets from [email protected] or [email protected] .

Otherwise, contact our National Express customer services team . Please have your Ryanair booking reference number to hand when you get in touch.

When hopping on our Stansted Airport transfer service, you can take two 20kg suitcases and one item of hand luggage per passenger.

Top Tip: always check your flight luggage allowance with your airline before packing.

View our luggage policy

Transfers between Stansted and other airports

When you need a fast and convenient transfer service between the four London airports, our coaches are ready when you are.

Book online to guarantee your seat or visit the ticket office upon arrival.

Popular routes

Stansted Airport routes:

• Stansted to London
• Birmingham to Stansted
• Cambridge to Stansted
• Leicester to Stansted
• London Liverpool Street to Stansted
• London Southwark to Stansted
• London Waterloo to Stansted
• Oxford to Stansted

Inter-airport routes to Stansted:

• Gatwick to Stansted
• Heathrow  to Stansted
• Luton  to Stansted

Inter-airport routes from Stansted:

• Stansted to Gatwick
• Stansted to Heathrow
• Stansted to Luton

Use our Timetable Finder to see which services are running and when...

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Open Return Information

Book your return

Your Open Dated Return is valid for 3 months from your outbound journey. To guarantee your seat on your return you need to confirm your ticket before you travel on www.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181.

Open Dated Return Information

If your return date is not yet known, open return tickets provide flexibility. When travelling within the UK, the return journey can be made within 3 months of the outward date of travel. To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81. Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate). Valid on any day throughout the year.

Open returns are not available on European journeys.

Wheelchair accessibility

Accessible coaches.

The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel.

To see a list of accessible coach routes please visit our Accessibility page.

Assisted Travel Helpline

If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel.

03717 81 81 81 - ( option 3)  (lines open 8am - 8pm 7 days a week). Calls to this number are charged at local rate.

For more information please visit our Disabled travellers page.

Passengers & Wheelchair accessibility

Passenger descriptions.

Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.

Adult (16+) and Children (3-15)

Children under 14 cannot travel alone unless accompanied by an adult (16+). Please note, you may be required to show proof of age at any point during your journey. Failure to do so, may result in the full adult fare being charged.

Children (3-15)

Children under 14 cannot travel alone unless accompanied by a responsible adult (16+).

Disabled Children

Should be booked as Children. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline.

We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat.

Booster Seats

Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. We carry a limited number onboard most coaches.

If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Failure to do so may result in the child being required to pay the full fare for the journey on that day.

Booster seats

Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts.

Disabled children should be booked as children rather than 'Disabled'. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel.

You can find a list of accessible coach stops on our Accessibility page .

Please call us 36 hours prior to travelling to check the latest status.

If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel.

Adult (26 - 59)

Adult fares are applicable to all passengers aged between of 26 and 59 inclusive.

Child 0 - 12 inclusive

Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over.

Unaccompanied children will not be carried

Young persons (13 - 25)

Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over.

Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian.

Senior (60 and over)

Passengers aged 60 and over are entitled to receive a small discount on European journeys. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book.

Please select your passenger type first and then add your coachcards.

We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round.

Prices shown include your coachcard discount, your coachcard number will be required during the booking process.

Adult fares are applicable to all passengers aged 2+. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian.

Infants 0-1 Inclusive

Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Unaccompanied children will not be carried.

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Fraud protection. Now it’s personal.

ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud. 

Visit our security hub

Falcon® is a registered trademark of Fair Isaac Corporation.

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Popular links

Banking explained.

• Personal customers
• Business customers
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• Extra support and assistance

• Activate your card and set a PIN  
• View or dispute a transaction  
• Update your contact details  
• Find your Customer Registration Number (CRN)  
• Branch open times and appointments  
• Report and block a lost or stolen card  
• Product policies and guides  
• View statements online 
• Check and update future payments  
• Learn about remediation payments  

Banking can be complex so we’ve put together some helpful links to explain a bit about your banking.

• Accessible banking  
• ANZ ATMs  
• ANZ Branches  
• ANZ eVerify  
• ANZ Interest rates  
• Cardless cash and Digital Wallets  
• Changes to labels on accounts  
• Online ID check  
• Know your customer (KYC)  
• Voice ID  

For personal customers

Get started.

• Get the ANZ App  
• ANZ App demos  
• Register and login  
• Customer Registration Number (CRN)  
• Personalise your accounts  
• Update your details  

Manage my account

• Switch to paperless 
• Set up online notices 
• View or dispute transactions  
• View tax summary  
• Manage your card online  
• Change your card PIN  
• Change your account notifications   
• View accounts  

Manage my card

• Activate your card  
• Report and block a lost or stolen card  
• Set or change your card PIN  
• Set up your digital wallet  
• Temporarily block your card  

Payments and transactions

• Payment options and processing times  
• Set up PayID®  
• BPay View™  
• Large payments via Domestic Money Transfer  
• Schedule a future payment  
• View payments or transfers  
• Your payee list  
• Rates and offers  
• What is an offset account  
• Manage your home loan  
• Calculators and tools  
• Changing repayments  
• Estimate your repayments  
• Redraw on a home loan  
• Refinancing your home loan  

Get on top of your money

• Set a savings goal  
• Set your business up for success  
• Your money report (ins and outs)  
• Your spend summary  

Travel and international payments

• Foreign exchange calculator  
• International money transfer  
• Make an overseas payment  
• Notify us when travelling overseas  
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• How to bank securely (PDF)  
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We’re here to support when you need it most. Find out how you can apply for financial assistance to support you through everything from losing a job or reduction in income, a relationship breakdown or being impacted by natural disasters and more.

• Apply for assistance  

Family violence support

If you experience family violence or financial abuse, we'll support you. Find out how we can help.

• Get support  

Dealing with the unexpected

Life can be unpredictable. We’re here to help you get back on your feet.

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Discover how Gambling Block in the ANZ App can help you take control of your spending or get in touch to chat about your options.

• Learn about Gambling Block  

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Speak with a culturally trained team member on  1800 037 366 

• Get tailored support  

Accessible banking

We’re on a mission to make ANZ products and services more accessible and inclusive.

• Learn about accessibility at ANZ  

Improve your financial wellbeing

Financial wellbeing hub.

Get help from this one-stop-shop with free financial wellbeing support to help you master your money.

• Visit the hub  

MoneyMinded

An education program with easy access to online training activities and tools. Learn at your own pace.

• Start learning  

Complete the program and receive matched savings, up to $500, for education-related expenses. 1

• Learn about Saver Plus  

Not sure what your next move should be?

Visit the Guides and Tools section for tips and tricks, money hacks, how-to guides and calculators, to help you improve your financial wellbeing.

• Get tips now  

For institutional customers

Global contact information.

If you’re an ANZ Institutional customer in need of digital support, you can find contact details for our customer service centres around the world here.

• View the global contact list  

Our APIs enable developers to access information about ANZ’s products, which have been developed in accordance with the Consumer Data Standards.

• Find out more about ANZ APIs  

Find support resources for your ANZ Digital Services, such as user guides, operational manuals, help portals, demonstrations and other important information.

• Support resources for digital services  

Using your security device

ANZ has multiple device types available for use by corporate clients to protect themselves when using ANZ digital services.

• ANZ security device user guide  

Get in contact with us

Important information.

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS (PDF) and here for Android (PDF) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

1. Terms, conditions and eligibility criteria apply. Please refer to the Saver Plus program for more information.

® BPAY is registered to BPAY Pty Ltd ABN 69 079 137 518.