trek warranty frame replacement

Trek/Bontrager/Electra/Diamant Limited Warranty

We've Got You Covered We provide a warranty against defects in materials and workmanship for all original equipment and aftermarket products, as specified below. First Things First Contact an authorized retailer or distributor to initiate a warranty claim. Proof of purchase is required. Click here to find a retailer near you. Lifetime Framesets (frame and rigid fork), main frame, and full suspension swing arms for the lifetime of the original owner Bontrager wheels with carbon rims 2 Years Apparel Parts and accessories Rear suspension linkage components, including bearings, rocker link, and accompanying hardware and components Bontrager wheels with alloy rims Paint and decals Subsequent Ownership Subsequent owners (second or later) are entitled to a 3 year warranty from the date of purchase from the retailer on the Trek frame and Trek fork. This does not include items such as wheels, suspension forks, drive train components, etc. Proof of original purchase is required. This Warranty Does Not Cover Normal wear and tear Improper assembly Corrosion Improper maintenance Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold Damage or failure due to accident, misuse, abuse, or neglect Labor charges for part replacement or changeover Non-proprietary products (any other original part or component) covered by the original manufacturer’s warranty Cosmetic scratches or non-structural blemishes on Bontrager carbon rims or wheels This warranty applies to: • All model year 2020 and newer bicycles • Parts and accessories purchased after August 1, 2019. Any products not specifically included above are omitted, but may be included in the 2012-2019 Trek Care Limited Warranty. Click here for details . This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item at the manufacturer’s discretion. This warranty extends from the original date of purchase. Trek and Electra are not responsible for incidental or consequential damages unless prohibited by state law. Claims made outside the country of original purchase may be subject to fees and additional restrictions. Warranty duration and detail may vary by country. The English version of the warranty shall prevail.

Trek Care/Bontrager Limited Warranty 2012-2019

Lifetime Frames for the lifetime of the original owner (see exceptions below)

5 years Swing arms on all full suspension bicycles (except the Session, Scratch, and Slash swing arms)

3 years Session, Scratch, Slash and Ticket aluminum frames and swing arms

2 years Brakes, baskets, computers, fenders, handlebars, locks, pumps, rear racks, repair stands, rigid forks, saddles, seatposts, stems, tools, water bottle cages and wheels. Session and Slash carbon frames and swing arms All rear suspension linkage components, including bearings, rocker link, and hardware electric bike motor, controller, and battery pack (2 years or 600 charges, whichever comes first) All original Bontrager forks, parts, and components (except consumables such as tires and tubes)

1 year Apparel, bags, bar tape, gloves, grips, helmets, lights (excluding bulbs and batteries), rims, shoes, tires and tubes. Paint and decals

THIS WARRANTY DOES NOT COVER: Normal wear and tear Improper assembly Improper follow-up maintenance Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold Damage or failure due to accident, misuse, abuse, or neglect Labor charges for part replacement or changeover Bikes used for commercial activities, including those in rental, demo, or security fleets

This warranty applies to 2012-2019 model bicycles and covers only Trek and Bontrager branded products. Any other original part or component shall be covered by the stated warranty of the original manufacturer. Any products not specifically included above are hereby omitted.

For a 2011 or older model bicycle, please consult your owner’s manual or contact us or an authorized dealer for the applicable warranty.

This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original retail purchaser, and is not transferable. This warranty applies only to Trek bicycles purchased through an authorized dealer or distributor. Trek Bicycle Corporation is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim against this warranty must be made through an authorized dealer or distributor. Proof of purchase is required. A bicycle must be registered with Trek Bicycle Corporation before a warranty claim may be processed. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by frame type and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights. The English version of the warranty shall prevail.

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Bike repair and service made simple We offer 24-hour service turnaround on bikes of any brand* — no appointment needed. Stop by one of our bike service centers today, and our expert in-store technicians will have your ride rolling like new in no time at all. *Excludes certain e-bike models. Call or visit your local retailer for more information. Here’s how we’ll do it:

We want to know about your concerns, learn about your riding habits, and understand your goals. That way, we can provide exactly what you need to get the most out of your bike.

One of our service advisors will put your bike in the stand and run it through our professional inspection process. They’ll describe what they’re noticing and address any concerns.

From there, we'll discuss how we can get your bike back up to speed with a service package, on-the-spot adjustments, or replacement parts. We’ll also create an itemized receipt to make sure you’re comfortable with repair costs before we get to work.

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Leave your bike with us, and we’ll handle the rest within 24 hours! You'll receive an email and/or text when your repairs have been completed, and we'll be sure to give you a call if anything pops up along the way. Plus, if our turnaround time exceeds 24 hours, we'll set you up with a complimentary demo bike.

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Great service. Got a tune up recently which included a full breakdown of the bike for washing, reassembly, and a few new parts. I shopped around before getting this done, and Trek was the most reasonably priced. While other shops were estimating weeks to complete service, Trek estimated max three days. They had it done in less than 24 hours, with the bike looking and feeling like new. –Zacariah O.

I have bike shops closer to me, but it's worth the 40-minute drive for the service I receive. Repairs are done right, the employees are honest, and the prices are affordable. Most recently, I had my bike in for a shot wheel, and Chris turned the entire bike around in about 36 hours. Wheel was replaced, and they even threw in complimentary checks/adjustments on my brakes, headset, chain, etc. I'm so thankful I came to Trek! Bike is good as new! – Alec M.

I've received amazing service both times that I've visited. It didn't even matter that the part I was searching for retailed for only $2.50. The front desk and service staff treated me the same as if I was purchasing a $10,000 bike. I'll always go there for parts, service, and inspiration because the team is really top notch. – G.Z.

Our service packages save you money After all the miles you’ve been putting in, your bike deserves some love. Regular bicycle maintenance is key to keeping your ride in tip-top shape and avoiding costly issues in the future. When you buy one of our service packages, our mechanics will provide the same services that keep our Tour de France riders flying up and down the Pyrenees: wash, lube, adjust, align, inspect, and more. Not sure which service package is right for you? Bring your ride to one of our bike service centers and our friendly staff will be happy to help.

Level One: The scrub down

Recommended every 25+ hours of riding -Align and adjust brakes -Tune and adjust shifting -Torque all fasteners

Level Two: The deep clean

Recommended every 50+ hours of riding -Includes all Level One services -Deep clean drivetrain -Lateral and vertical wheel true -Inspect bottom bracket -Clean and polish bike

Level Three: The strip down

Recommended every 100+ hours of riding -Includes all Level One and Level Two services -Disassemble and deep clean all parts -New cables, housing, and bearing systems* -Advanced wheel true -Replace front and rear suspension wipers, seals, and oil** *Cost of replacement parts not included in package price. **Pricing may vary for bikes with suspension. Stop in for an estimate.

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Questions for those who have gone thru Trek warranty

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I own a 2011 Trek Remedy 9.9. I purchased the frame from a LBS. Thus, it's a custom build. It suffered a failure in rear triangle recently. I've dropped off the entire bike at the LBS the frame was purchased at. The LBS said if and when I do receive the replacement part from Trek, to continue to have "Life Time Warranty" to original owner, the LBS must remove the parts off the bike, install replacement part on frame, then install my parts on to frame. LBS labor will be about $200. My response was, I purchased this Trek as frame only and have the warranty. Why would warranty be different with the replacement triangle if I built the bike again? I did indicate the LBS will install the replacement triangle. LBS said Trek want to ensure the bike is built correctly. Is this LBS(chain store in SoCal) trying to gouge me? Or is this REALLY Trek's policy?  

So you don't want to pay the $200 to the shop for installing the parts on your frame? Doesn't seem like that big of a rip to get a new carbon rear triangle for $200. For some perspective: they charged me $500 for an aluminum main triangle for a 6 month old frame which they said i crashed (I didn't). I fought with them, called and emailed around and around in circles for more than a month during prime riding season in the NW. In the end I had to give up and pay them for my new frame (which doesn't match the old frame, by the way). My advice, save yourself some time and energy, pay the $200 and get riding again. Edit: Trek offers what is called a "limited lifetime warranty" which, as far as I know, won't cover "crash damage", damage to the rear triangle or damage to carbon parts which is not caused by a manufacturer defect. It sucks to have to pay for it, trust me I know, but I don't think you're getting ripped off.  

I would say it is a bike shop thing. I got a replacement rear triangle and frame from two different shops fixed the bikes myself. I did get that line from a shop when I first took a bike in( Superfly 100 2010) and the swing arm pivot was lose in the frame and they had to send it back to Trek to get repaired. I had to pay shipping and to have the bike put back together after bringing the shop the frame stripped down. It was a problem with manufacturing and design so I was a little upset. I was new to MB so did not know any better and how weird the bike manufactures warranties are.  

The LBS said Trek will sell me the rear angle for $532 under their crash replacement program. Like you I did not crash. I have three other Trek FS rigs I can ride in the mean time. I wonder if Garmin ride data will sway Trek's decision.  

Haven't read through all the trek fine print to know if that's really policy or not, I will say however that it is the LBS's job to make sure the old damaged swing arm or frame is destroyed, so at least at the shop I work at that's part of why most of the time we swap the parts (eg. customer can install his own swing arm but they would have to bring the old one in before we could release it). Also don't want to comment on general warranty vs. non-warranty issues, but let's just say I wouldn't want to have the warranty guys job at trek or any bicycle company for that matter... Also, seems like a lot of people  

Warranty is almost ALWAYS parts only, no labor. That said - the shop does not HAVE to charge labor. It will take time and money for them to install it, so they are trying to recover their losses on that. My shop had never done any warranty work for me, I do it all myself, but I used to work there (18 years ago). I did snap a swingarm on my '08 Fuel, and took it to the shop I bought it at, and I did pay for labor to install the swingarm myself. Trek's Warranty page shows it does not cover for labor as well. Again, the shop does not HAVE to charge for labor, but Trek does not reimburse the shop for labor. I would think however, that they should have to put the frame back together, but nothing else. I do kind of question the "we must do it to show it was back together right", as it is not uncommon to completely disassemble and rebuild frames and swingarms (pivots) and not void a warranty.  

I've had to replace a couple of Trek frames through the years. My local Trek shop in SD has never asked to charge or given me flack to do the swap myself. It has been a couple of years since the last time. I can't say if their policy has changed in the meantime.  

I understand the that Trek will require the LBS to install the new rear triangle. My concern is the LBS is not assembling a bike from just a frame. LBS will install the seatstay, chainstay, rear brake caliper, rear derailleur, and crank. Did Trek start using a different rear 12x142 rear axle? The LBS said Trek doesn't use the RockShox Maxle anymore.  

$175 for me to get parts transferred over. All things considered, I find it quite reasonable.  

I work part time (weekends) at a local bike shop. We offer a 'deluxe' tune up where we basically disassemble the bike, wash the parts in the parts washer, true the wheels if necessary, and reassemble/readjust the bike, at a cost of $85 plus a few bucks for 'shop supplies'. $200 seems like they have you over a barrel and are taking advantage to a some extent. JMHO. Do you have to have that shop do the work? Just get a receipt that a shop did in fact do the work.  

jeffj said: I work part time (weekends) at a local bike shop. We offer a 'deluxe' tune up where we basically disassemble the bike, wash the parts in the parts washer, true the wheels if necessary, and reassemble/readjust the bike, at a cost of $85 plus a few bucks for 'shop supplies'. $200 seems like they have you over a barrel and are taking advantage to a some extent. JMHO. Do you have to have that shop do the work? Just get a receipt that a shop did in fact do the work. Click to expand...

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This "voiding warranty" thing is a bunch of crap. NO WHERE in Trek's warranty does it state a shop MUST DO repairs (Such as shock removal) or your warranty is void. If that was the case, you would not be able to so much as do ANYTHING to your bike without voiding a warranty. I would email Trek's corporate headquarters and let them know about that. I can see "certain" things needing to be done at a shop (due to tools needed, like a swingarm replacement), but I would still argue that as well. You should be able to take a shock or fork into a dealer, show it to them, and it be under warranty. EVEN taking a cracked swingarm in by itself should not VOID a warranty.  

Yes I think it's absolute crap too. I have sent an email to Treks head office in Australia about the warranty issues/ charges and the statements the local Trek dealer has made regarding voiding my warranty. Trek have responded with a email stating that the dealer will be in contact?? None of my questions regarding the voiding of warranty were answered in the email that I received or why I should be paying for part of the repairs. My next step will be lodging a claim with the Australian office of fair trading if they can't sort the issues. While Treks Warranty covers parts and no labour. In Australia (Queensland) regardless of what the manufacturers warranty states all products sold have to meet certain consumer guarantees as outlined by the government office of fair trading. It's beyond a joke and to say I'm frustrated is an understatement. 5 weeks after purchasing the new bike it sits in the shed still missing parts. Consumer guarantees your products must meet | Your rights, crime and the law | Queensland Government  

Yeah based on my exp that sounds like BS. I had an 08 Rig crack the weld where the seat tube meets the top tube. I EXPLICITLY told the LBS I would be doing my own work to swap everything. I even spoke with the trek rep himself to make sure that was ok and he said it was no problem. Just call Trek and give them your serial number and talk to them.  

Yes agreed. I have contacted Trek Australia who replied to the first email but didn't answer any of the questions that I asked about the warranty. I have sent another email asking the same questions about the local bike shop statements and am still waiting for a reply. It seems to take a week to get a response. I'm over it  

This is all garbage and it's your LBS taking you for a ride. Like 95% of them seem to do. I just broke my chainstay and dropped off a totally disassembled frame, even though I purchased the bike whole. I'd rather do the work myself as I enjoy it, and get to spend money on parts instead of labor. My LBS and Trek were both cool with this. Although I did have to get angry and escalate to managers to even get this thing warrantied.  

trhoppe said: This is all garbage and it's your LBS taking you for a ride. Like 95% of them seem to do. I just broke my chainstay and dropped off a totally disassembled frame, even though I purchased the bike whole. I'd rather do the work myself as I enjoy it, and get to spend money on parts instead of labor. My LBS and Trek were both cool with this. Although I did have to get angry and escalate to managers to even get this thing warrantied. Click to expand...

I don't know whether it is a Trek requirement that the authorized dealer rebuild it in order for the life time warranty to apply but you should ask the shop manager and owner (if available) about this point. The contact trek as well if you are still uncertain. you could also go to another trek dealer and ske them, too. next thing is the $200. The shop will charge you labor assembly, that is standard practice. that amount does seem a bit high to me. again, there are lots of authorized Trek dealers and you can ask another shop, just call them and ask service how much to assemble a ___. In this case they will be assembling the bearings and pivot, however everything else is already on the bike right? I guess they have to remount rear brake and rear mech and they will tune the rear mech... anyway, it seem a little high. if you bought this bike new from them I'd expect like $150 tops, but I am cheapo.  

Just a quick update on the outcome of the faulty DRCV shock claim and the local Trek bike shop. Collected the bike from the local bike shop 2 weeks ago and was told that there was nothing wrong with the shock but they rebuilt it anyway. I firmly disputed this statement with the owner as it can't be normal to lose 50 plus psi from the shock in a 30 minute ride and have that much oil leak out. I didn't bother to challenge the owner on their claims of voiding warranty as by this stage it was pointless and he didn't seem interested in listening. I paid my freight fee and vowed never to return to the shop again. I really hope that Trek Australia look at how they (LBS) operate as it's not doing their sales much good. Two weeks on and about 6-8 hours of riding at the local trails at Rowallan Park (Mackay) and the rear shock is now performing faultlessly. No oil leaks what so ever and it now retains air pressure week to week. So much for the LBS claims of nothing wrong with it? A big thanks to Ryan at Trek Australia for your prompt and professional help sorting the problematic local bike shop and their false claims regarding the warranty and the charges. Feels great to finally be back out riding again. Regardless of the issues it's still a great bike.. but a great bike is no good without a good shop to back you up when things go wrong or need upgrading.  

I'm glad to hear your bike is fixed, but it really sucks when you have to deal with a bad bike shop. Happy Riding!!! My Bikes--2014 Trek Fuel 8-29er, 2014 Trek Crossrip Elite, 2015 Trek Farley 6.  

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Trek Bicycle Warranty – Everything You Need to Know About Protecting Your Investment

• Post author By bicycle-u
• Post date 08.12.2023

When you invest in a high-quality bicycle like Trek, you want to know that your investment is protected. That’s where Trek Bicycle Warranty comes in. Trek, one of the leading bicycle manufacturers, provides comprehensive warranty coverage for their parts and bicycles. With this warranty, you can ride your Trek bike with peace of mind, knowing that you’re covered in case of any issues.

The Trek bicycle warranty offers a range of benefits, including coverage for manufacturing defects in materials and workmanship. If any part of your bike is found to be defective within the specified warranty period, Trek will provide repair or replacement services at their discretion. This warranty applies to all Trek bicycles, including their road bikes, mountain bikes, and electric bikes.

Not only does the warranty cover the cost of repairing or replacing defective parts, but it also includes coverage for the labor involved in these services. So, if your Trek bike needs any repairs or maintenance during the warranty period, you can take it to an authorized Trek dealer, and they will provide the necessary service without any additional cost to you.

It’s important to note that the Trek bicycle warranty is non-transferable and only applies to the original owner of the bike. Additionally, certain conditions and limitations may apply, so it’s best to refer to the official Trek warranty documentation for specific details. With Trek’s commitment to quality and customer satisfaction, their warranty ensures that you can fully enjoy your bike without worrying about unexpected expenses.

Trek Bicycle Warranty

Trek bicycles are known for their high quality and durability. However, in the rare event that your Trek bicycle needs repair or replacement, Trek offers a comprehensive warranty to ensure that you’re taken care of.

The Trek bicycle warranty covers defects in materials and workmanship for the lifetime of the original owner. This means that if your bicycle’s frame, fork, or components fail due to manufacturing defects, Trek will repair or replace them free of charge. This warranty applies to all Trek bicycle models, including road bikes, mountain bikes, and electric bikes.

If you need a repair or replacement under the Trek bicycle warranty, you can take your bike to an authorized Trek dealer or service center. They will assess the issue and make the necessary repairs or provide a replacement part. Trek has a vast network of authorized dealers and service centers worldwide, so you can easily access warranty service no matter where you are.

It’s important to note that the Trek bicycle warranty does not cover damage caused by normal wear and tear, accidents, misuse, or improper maintenance. Additionally, the warranty is only valid for the original owner and is non-transferable.

If you’re unsure about whether your issue is covered by the Trek bicycle warranty, it’s best to contact Trek customer service directly. They can provide you with detailed information on what is covered and help you navigate the warranty process.

In summary, the Trek bicycle warranty provides peace of mind for owners by offering free repair or replacement of defective parts. With Trek’s commitment to quality and customer service, you can trust that your Trek bicycle will be supported throughout its lifetime.

What is a Trek bicycle warranty?

A Trek bicycle warranty is a form of coverage provided by Trek Bicycles, a popular manufacturer of bicycles, to protect their customers in case of any defects or damage to their bicycles. It ensures that the customer receives repair, replacement, or service for their bicycle within a specified period.

The warranty covers various aspects of the bicycle, including the frame, parts, and components. It guarantees that the bicycle is free from defects in material and workmanship, ensuring its durability and performance.

Under the Trek bicycle warranty, if the bicycle experiences any defects during the specified warranty period, Trek Bicycles will provide the necessary repair or replacement services. This ensures that customers can enjoy a smooth riding experience without worrying about any manufacturing faults.

The specific details of the Trek bicycle warranty may vary depending on the type of bicycle and the geographical location. However, most warranties offer coverage for a specific period, typically ranging from one to several years.

Benefits of a Trek bicycle warranty:

• Peace of mind for the customer knowing that they are protected against defects and damage
• Assurance of quality and reliability of the Trek bicycle
• Ease of accessing repair and replacement services
• Coverage for various components and parts of the bicycle
• Protection against manufacturing faults

Limitations of a Trek bicycle warranty:

• Exclusions may apply for certain types of damage or misuse
• Warranty coverage may be voided if the bicycle is not properly maintained or serviced
• Warranty may not cover normal wear and tear
• Geographical limitations may apply, with different warranty terms for different regions

It is important for customers to familiarize themselves with the specific terms and conditions of the Trek bicycle warranty to understand their rights and the extent of coverage provided. This will ensure that they can make the most of the warranty and enjoy their Trek bicycle with confidence.

Types of warranties

Trek offers different types of warranties for their bicycles to ensure customer satisfaction. These warranties provide coverage for a variety of bike components and services. Here are the different types of warranties available:

It is important to carefully review the terms and conditions of each warranty to understand what is covered and for how long. If you experience any issues with your Trek bicycle, contacting your local Trek dealer or their customer service department will help you navigate the warranty process and get your bike repaired or replaced.

Standard warranty coverage

When you purchase a Trek bike, it comes with a standard warranty that provides coverage for certain parts and components of the bicycle. This warranty ensures that you are protected in case of manufacturing defects or other issues that may arise with your bike.

What does the standard warranty cover?

The standard warranty coverage for Trek bicycles includes replacement or repair of defective parts and components. This means that if any part of your bike breaks or malfunctions due to a manufacturing defect, Trek will take care of it for you.

Some of the parts commonly covered under the standard warranty include:

It’s important to note that the warranty only covers defects that occur during normal use of the bicycle. Damage caused by accidents, misuse, or neglect is not covered under the standard warranty.

What is the duration of the standard warranty?

The duration of the standard warranty may vary depending on the specific model and components of your Trek bike. Generally, Trek offers a lifetime warranty on the frame of their bicycles. Other parts and components may have different warranty durations, typically ranging from one to five years.

It’s always best to check the warranty details provided by Trek for your specific bike model to know the exact duration of coverage.

How to claim warranty coverage?

If you encounter any issues with your Trek bicycle that are covered under the standard warranty, you will need to contact your local Trek retailer or the authorized Trek dealer where you purchased the bike. They will guide you through the process of filing a warranty claim and ensure that your bike is repaired or the defective parts are replaced.

It’s important to keep your proof of purchase handy when making a warranty claim. This will help expedite the process and ensure that your claim is processed smoothly.

In conclusion, Trek’s standard warranty coverage provides peace of mind and protection for your bike investment. By covering the repair or replacement of defective parts, Trek ensures that you can enjoy your ride without worrying about potential manufacturing issues.

Extended warranty options

If you want additional protection for your Trek bicycle, you may want to consider the extended warranty options available. These options provide coverage beyond the standard warranty and can give you peace of mind knowing that your bike is protected.

With an extended warranty, you can have your bike repaired or replaced if it experiences any issues or damage covered by the warranty. This includes defects in materials or workmanship, as well as issues that arise during normal use.

Extended warranty options also typically cover the cost of parts and service needed to repair your bike. This means that you won’t have to worry about unexpected repair costs if something goes wrong with your Trek bike.

By opting for an extended warranty, you can ensure that your Trek bicycle is protected for a longer period of time. This can be especially beneficial if you plan on keeping your bike for several years or if you ride frequently and put a lot of wear and tear on your bike.

It’s important to note that extended warranty options may vary depending on the specific model of Trek bike you own. Some warranties may offer more comprehensive coverage than others, so it’s worth researching the available options to find the best fit for your needs.

When considering an extended warranty, it’s also a good idea to factor in the cost of the warranty versus the potential cost of repairs and replacements without it. While an extended warranty may require an upfront investment, it can save you money in the long run if you end up needing repairs or replacements.

In conclusion, if you want added protection and coverage for your Trek bicycle, considering an extended warranty is a wise decision. It can offer you peace of mind and ensure that your bike is always in top condition. So, explore the extended warranty options available and choose the one that best fits your needs and budget.

Warranty registration

To ensure that you receive the full benefits of Trek’s warranty coverage, it is important to register your bike as soon as possible after purchase. By registering your bike, you will have access to Trek’s exceptional warranty service, which includes coverage for defects in materials and workmanship for the lifetime of the original owner.

To register your bike, simply complete the warranty registration form provided by Trek. This form will require you to provide your personal information, including your name, address, phone number, and email address. Additionally, you will need to provide specific details about your bike, including the model, frame number, and purchase date.

Why should you register your bike?

Registering your bike is important for several reasons. Firstly, it ensures that you will receive prompt and efficient service in the event of a warranty claim. By having your bike registered, Trek will have all the necessary information to quickly process your warranty request and provide the appropriate resolution, whether that involves a repair or replacement of faulty parts.

Furthermore, by registering your bike, you can take advantage of any warranty extensions or additional services that Trek may offer. Trek occasionally offers extended warranty coverage or special service programs for registered owners, giving you added peace of mind and value for your investment.

How to register your bike?

Registering your bike is a straightforward process that can be completed online. Visit Trek’s official website or contact your local Trek dealer to access the warranty registration form. Fill out the form accurately and submit it electronically. Once your registration is processed, you will receive a confirmation email with important details regarding your warranty coverage.

Remember, registering your bike is crucial to ensure that you receive the full benefits of Trek’s warranty service. Take a few minutes to complete the warranty registration form and protect your investment in a Trek bike.

How long does the warranty last?

Trek bicycles are built to last and are backed by a solid warranty program. When you purchase a Trek bicycle, you can have peace of mind knowing that your investment is protected.

The duration of the warranty may vary depending on the specific model and components of your Trek bicycle. Generally, Trek offers a limited lifetime warranty on the frame of their bicycles. This means that if there are any manufacturing defects or issues with the frame, Trek will repair or replace it free of charge.

In addition to the frame, Trek also provides warranty coverage for other parts and components of the bicycle. The duration of this coverage may differ depending on the specific part. For example, most parts are covered under a one-year warranty, while some components, such as suspension systems, may have a shorter warranty period. It is important to consult the specific warranty information provided by Trek for details on the duration of coverage for each part.

It is worth noting that Trek’s warranty does not cover normal wear and tear, misuse, or damage caused by accidents. This means that if your bicycle requires repair or replacement due to these reasons, it may not be eligible for warranty coverage. However, Trek offers excellent customer service and can assist you with any repair or replacement needs outside of warranty coverage.

Registering your Trek bicycle

To ensure that you receive the full benefits of Trek’s warranty coverage, it is recommended to register your bicycle with Trek. By registering your bike, you provide Trek with important information that can help speed up the warranty service process if you ever need it.

You can easily register your Trek bicycle online by visiting Trek’s website and filling out the registration form. It only takes a few minutes and can give you added peace of mind knowing that your bike is officially registered with Trek and covered under their warranty program.

Getting warranty service

If you encounter any issues with your Trek bicycle during the warranty period, the first step is to contact the authorized Trek dealer where you purchased the bike. They will be able to assist you with the necessary repairs or replacement under warranty. If there is no authorized Trek dealer in your area, Trek’s customer service team can provide guidance on the nearest service location.

Overall, Trek’s warranty program provides comprehensive coverage for their bicycles, parts, and service. With their commitment to quality and customer satisfaction, you can trust that your Trek bicycle is protected and built to last.

What does the warranty cover?

Trek bicycles are known for their high-quality and durability, but in the event of any manufacturing defects or faults, Trek offers a comprehensive warranty coverage to ensure customer satisfaction.

1. Frame warranty

The Trek bicycle warranty covers the frame against any defects in materials or workmanship for the lifetime of the original owner. This warranty includes full replacement or repair of any faulty frames, ensuring that you can continue to enjoy your Trek bike for years to come.

2. Component warranty

In addition to the frame warranty, Trek also offers warranties on various bike components. These warranties vary in length and coverage depending on the specific component. Trek’s component warranties cover items such as suspension forks, wheels, drivetrain parts, brakes, and other critical bike components.

Trek’s component warranty ensures that any eligible faulty components will be repaired or replaced, allowing you to ride with confidence knowing that your bike is protected.

3. Labor warranty

Trek also provides a labor warranty for authorized Trek dealers. This warranty covers the cost of labor for any repairs that may be required during the warranty period. With this warranty, you can have peace of mind knowing that any necessary service or repairs will be handled by trained professionals.

Note: The warranty coverage does not include normal wear and tear, misuse, abuse, accidents, or any damage caused by non-manufacturer authorized repairs or modifications to the bicycle. It is important to follow Trek’s maintenance guidelines and ensure regular servicing of your bicycle to maintain the validity of the warranty.

Overall, Trek’s warranty provides comprehensive coverage for their bicycles, offering peace of mind to customers and demonstrating their commitment to producing high-quality bikes that will last for years to come.

What is not covered by the warranty?

The Trek bicycle warranty provides coverage for repair or replacement of defective parts or workmanship. However, there are certain situations and components that are not covered by the warranty. These include:

• Normal wear and tear: The warranty does not cover the repair or replacement of parts that are subject to normal usage and wear, such as tires, tubes, brake pads, chains, and cassettes.
• Improper maintenance or service: If the bike has not been regularly maintained or serviced according to Trek’s recommendations, any resulting damage or issues will not be covered by the warranty.
• Accidental damage: The warranty does not cover repairs or replacement of parts due to accidental damage, such as crashes, falls, or collisions.
• Modifications or non-Trek components: Any modifications made to the bike or the use of non-Trek branded components may void the warranty for certain parts or the entire bike.
• Commercial use: The warranty is only valid for bikes used for personal, non-commercial purposes. If the bike is used for commercial purposes, such as rental fleets or delivery services, the warranty may not apply.
• Second-hand or stolen bikes: The warranty is non-transferable and only applies to the original purchaser of the bike. Additionally, stolen bikes are not covered by the warranty.
• Damage caused by misuse or abuse: If the bike is used improperly or abused, the warranty may be voided. This includes using the bike in extreme conditions, improper loading or overloading, or using the bike for purposes it was not designed for.

It is important to read and understand the specific terms and conditions of your Trek bicycle warranty to ensure that you are aware of what is and is not covered. If you have any questions or concerns regarding the warranty coverage, it is recommended to contact Trek or your authorized Trek dealer for clarification.

How to file a warranty claim?

If you find yourself in a situation where your Trek bicycle is in need of repair or replacement due to a warranty-covered issue, you can easily file a warranty claim by following these steps:

Step 1: Gather necessary information

Before filing a warranty claim, make sure you have all the essential details, such as the model and serial number of your bike, date of purchase, and proof of purchase (receipt or invoice).

Step 2: Contact Trek customer service

Get in touch with Trek’s customer service department either through their website or by phone. They will guide you through the warranty claim process and provide you with any additional information you may need.

Step 3: Provide required documentation

When filing a warranty claim, you will likely need to provide the necessary documentation. This may include photographs or videos of the specific issue, as well as any relevant paperwork like the warranty certificate or registration card.

Note: It’s worth checking the specific requirements for your particular situation, as they may vary depending on the nature of the claim.

Step 4: Submit the claim

Once you have gathered all the required information and documentation, submit your warranty claim to Trek’s customer service team. This can usually be done via email or through an online form on their website.

Trek’s customer service representatives will assess your claim and determine whether it falls within the coverage and terms of the warranty. If approved, they will guide you through the next steps, which may include bike repair, replacement, or providing necessary parts.

Remember, it’s essential to file your warranty claim within the specified time frame, as outlined in Trek’s warranty policy. Acting promptly ensures that you can take advantage of the warranty coverage and receive the necessary support for your bike.

What happens after filing a warranty claim?

After filing a warranty claim with Trek, you can expect the following steps:

1. Evaluation of the claim

Once you have submitted your warranty claim, Trek’s team will carefully evaluate it to determine whether your bike falls under the warranty coverage. This evaluation process may involve reviewing photos, videos, or in some cases, physical inspection of the bike.

2. Repair or replacement

If your warranty claim is approved, Trek will proceed with either repairing or replacing your bike, depending on the nature of the issue. In some cases, Trek may decide to replace only specific parts of the bike rather than the whole bike.

Trek will take care of all the necessary repairs or replacements, ensuring that your bike is restored to its original condition or an equivalent one.

3. Service timeline

Once the repair or replacement process starts, Trek will provide you with an estimated timeline for the completion of the service. The timeline may vary depending on the availability of parts and the complexity of the repairs or replacements needed.

Trek values its customers’ time and will strive to complete the service as quickly as possible without compromising quality.

4. Return of your bike

Once the repairs or replacements are complete, Trek will arrange for the return of your bike. You can choose to receive it at your nearest Trek dealer or have it delivered to your preferred address.

Before returning the bike, Trek’s team will conduct a final quality check to ensure that everything is in perfect working order.

It’s important to note that any costs associated with shipping or transportation are typically the responsibility of the customer, unless otherwise specified by Trek.

Overall, Trek’s warranty process is designed to provide you with excellent service and support. With their dedicated team and commitment to customer satisfaction, you can have peace of mind knowing that your bike will be taken care of in the event of any warranty-covered issues.

How long does it take to process a warranty claim?

When it comes to processing a warranty claim for your Trek bicycle, the time it takes can vary depending on several factors. It’s important to understand that Trek aims to provide efficient and timely service to all customers, but there are variables that can impact the processing time.

Claim Submission

The first step in the warranty claim process is to submit your claim. Trek provides an online warranty claim form on their website, which allows you to submit your claim electronically. This streamlined process helps to expedite the initial claim submission.

Evaluation and Confirmation

Once your claim is submitted, Trek’s warranty team will evaluate the claim and review the information provided. This evaluation process ensures that all necessary details are included and that the claim falls within the warranty coverage. The team may reach out to you for additional information or clarification if needed.

Note: It’s important to provide accurate and detailed information when submitting your claim to avoid any unnecessary delays in the process.

Processing Time

After the evaluation and confirmation stage, Trek will process the warranty claim. The processing time can vary depending on factors such as the availability of replacement parts, the complexity of the repair, and the current workload of Trek’s service team.

Trek strives to process warranty claims as quickly as possible, but it’s important to remember that some cases may require more time for proper evaluation and repair to ensure the best possible outcome.

Once your warranty claim is approved, Trek will work on providing the necessary repair or replacement for your bicycle. The time it takes to complete the repair or replacement will depend on the specific requirements of your warranty claim.

Throughout the process, Trek’s service team will keep you updated on the status of your warranty claim. They will provide information regarding the estimated timeline for completion and any additional steps that may be required.

It’s worth noting that Trek has a comprehensive network of authorized service centers, which helps to expedite the repair and warranty claim process. These service centers are equipped with the necessary tools and expertise to handle Trek bicycles and ensure that the warranty service is performed to the highest standards.

In conclusion, while the exact time it takes to process a warranty claim for your Trek bicycle can vary, Trek aims to provide efficient and timely service. By submitting accurate information and working with Trek’s service team, you can help streamline the process and ensure a satisfactory resolution for your warranty claim.

Warranty terms and conditions

When you purchase a Trek bicycle, you can have peace of mind knowing that it comes with a warranty. Trek provides a comprehensive warranty program to protect you against any manufacturing defects or faults in workmanship.

Here are the key terms and conditions of Trek’s warranty:

• Duration: Trek offers a limited lifetime warranty for the original owner of the bike. This means that the warranty is valid for as long as the original owner owns the bike.
• Service: If you experience any issues with your Trek bike during the warranty period, you can contact an authorized Trek dealer or the Trek customer service team for assistance. They will guide you through the warranty claim process and help address the problem.
• Coverage: Trek’s warranty covers defects in material and workmanship, including frame, forks, and original components. However, it does not cover wear and tear, normal maintenance, or damage resulting from accidents, misuse, or improper assembly.
• Replacement or repair: Depending on the nature of the issue, Trek will determine whether to offer a replacement or repair for the affected parts or components. This decision will be made by Trek at their sole discretion.
• Additional parts: In certain cases, Trek may need to replace a faulty part with an updated version or a part from a different manufacturer. This is to ensure the best performance and compatibility of your bike.

Trek’s warranty provides you with peace of mind and demonstrates their commitment to producing high-quality bikes. Remember to register your bike with Trek to activate the warranty coverage and keep the proof of purchase handy in case you need to make a warranty claim. If you have any questions or need assistance, don’t hesitate to reach out to Trek’s customer service team.

Transferability of the warranty

The Trek bicycle warranty is not transferable. This means that if you sell or give away your Trek bike, the new owner will not be able to benefit from the original warranty. Only the original owner is eligible for warranty service, repair or replacement of parts.

This policy ensures that Trek can provide the best possible service and support to the original owner. By limiting the warranty to the original purchaser, Trek can maintain a direct relationship with the customer and ensure that any necessary repairs or replacements are handled efficiently.

If you are considering selling your Trek bicycle, it’s important to keep in mind that the warranty will not transfer to the new owner. However, Trek offers a wide range of options for out-of-warranty service and repair. Their authorized dealers are trained to handle any necessary repairs or replacements, even if the bike is no longer covered by warranty.

Non-warranty service and repair options

Trek provides a comprehensive range of non-warranty service options for their bikes. Their authorized dealers have access to genuine Trek parts and are trained to perform repairs and maintenance on Trek bicycles.

If your Trek bike is in need of service or repair, you can contact your nearest Trek dealer to schedule an appointment. They will be able to diagnose any issues with your bike and provide the necessary repairs or replacements.

In addition, Trek offers a “Factory Certified” program, where select dealers have undergone additional training to become certified by Trek. These dealers have access to even more specialized tools and knowledge to provide excellent service and repair for Trek bikes.

Even if your Trek bike is no longer covered by warranty, it’s still possible to keep it in great condition and ensure its longevity with regular maintenance and servicing.

Warranty exclusions

While Trek bicycle warranty offers a great level of coverage, there are certain exclusions to keep in mind. The warranty does not cover damages or defects that result from:

1. Improper use or maintenance

It is important to properly use and maintain your Trek bike in order to ensure its longevity. Any damages caused by negligence, including improper assembly, lack of regular maintenance, or failure to follow the manufacturer’s instructions can void the warranty.

2. Normal wear and tear

Trek bicycle warranty does not cover normal wear and tear, which includes cosmetic damage, scratches, and chipped paint, as well as components that naturally degrade over time due to regular use. This may include tires, brake pads, chains, and cables.

It is important to note that warranty coverage does not include routine service, such as adjustments, truing of wheels, brake adjustments, or any other maintenance that is considered normal wear and tear.

3. Non-Trek parts

If you have made any modifications or installed non-Trek parts on your bike, it can void the warranty. Trek bicycles are designed to work optimally with Trek parts, and any replacement or repair done with non-Trek parts can compromise the performance and safety of the bike.

It is advisable to consult with a Trek authorized dealer or service center for any repairs or replacements to ensure that the warranty remains valid. They will have access to genuine Trek parts and the expertise to service your bike properly.

Understanding the warranty exclusions is important to make the most out of your Trek bicycle warranty. By taking proper care of your bike and using genuine Trek parts for any replacements or repairs, you can maximize the lifespan and performance of your bike while enjoying the benefits of the warranty coverage.

How to Maintain Warranty Coverage?

To maintain warranty coverage for your Trek bicycle, it is essential to follow certain guidelines and take proper care of your bike. This will ensure that you can rely on Trek’s warranty for repairs, replacements, and services when needed.

1. Keep Records

It is crucial to keep records of your Trek bicycle’s purchase, including the receipt or invoice. This documentation will serve as proof of purchase and will be required to process any warranty claims. Make sure to store these records in a safe and easily accessible place.

2. Adhere to Trek’s Recommendations

Trek provides specific guidelines for maintaining and servicing their bicycles. It is essential to follow these recommendations, such as regularly lubricating the chain, cleaning the bike, and ensuring proper tire inflation. Neglecting these guidelines may void the warranty coverage, so it is important to pay attention to the manufacturer’s instructions.

3. Authorized Dealer Servicing

Trek recommends having your bicycle serviced by an authorized Trek dealer. Regular service from authorized dealers ensures that any maintenance or repairs are performed by trained professionals who are familiar with the Trek bicycles. Using unauthorized service providers may result in a voided warranty, so it is best to rely on experienced and authorized Trek dealers.

4. Use Genuine Trek Parts

If any parts of your Trek bicycle require replacement, it is crucial to use genuine Trek parts. Using aftermarket or non-Trek parts may not only affect the performance of your bike but also void the warranty coverage. Using genuine parts ensures that your bike is restored to its original specifications and maintains its warranty coverage.

5. Register your Trek Bicycle

Trek offers a warranty registration process where you can register your Trek bicycle on their website. This step is optional but highly recommended as it allows Trek to have your bike’s information on record, making it easier to process any future warranty claims. Registering your bike also provides access to exclusive offers and updates from Trek.

By following these steps, you can ensure that you maintain the warranty coverage for your Trek bicycle. It is essential to take proper care of your bike, adhere to manufacturer recommendations, and rely on authorized Trek dealers for servicing and repairs. By doing so, you can confidently enjoy your Trek bicycle knowing that any necessary repairs or replacements will be covered under the warranty.

Customer support for warranty-related issues

If you encounter any issues with your Trek bicycle that fall under the warranty coverage, the company provides excellent customer support for handling warranty-related repairs and replacements.

When you need to make use of the warranty, you can contact Trek’s customer support team through their website or by phone. They have a dedicated support team that is well-trained and knowledgeable about the warranty terms and procedures.

First, they will assist you in troubleshooting the problem to determine whether it can be fixed without any major repairs or replacements. In many cases, they can guide you through simple troubleshooting steps over the phone or via email.

If the issue requires a repair or replacement of parts, the customer support team will help you initiate the process. They will provide you with detailed instructions on how to return your bicycle, or specific components, to the nearest Trek authorized dealer or service center for evaluation and repair.

Trek’s warranty covers various components of the bicycle, including the frame, fork, and other specific parts depending on the model. If the warranty claim is valid, Trek will cover the costs of repair or replacement of the defective parts.

It’s important to note that Trek’s warranty does not cover normal wear and tear, misuse, or damage caused by accidents or neglect. However, the customer support team will still assist you in estimating the cost of repairs for such cases and provide guidance on how to proceed.

Rapid Response

Trek understands the importance of quick repairs and replacements. Their customer support team strives to provide rapid response times to resolve warranty-related issues efficiently. They value customer satisfaction and aim to minimize any disruptions to your cycling experience.

Warranty Documentation

When contacting Trek’s customer support, make sure to have your warranty documentation, including the purchase receipt and any other relevant documents, readily available. This will help expedite the process and ensure smooth communication with the support team.

Overall, Trek’s customer support for warranty-related issues is comprehensive and reliable. Whether you need a repair, replacement part, or guidance on warranty coverage, their knowledgeable team is there to assist you every step of the way.

Common questions about Trek bicycle warranty

If you own a Trek bicycle, you may have some questions about the warranty coverage, service, repairs, and parts. Here are some common questions about Trek bicycle warranty:

What does the Trek bicycle warranty cover?

• The Trek bicycle warranty covers defects in materials and workmanship for the lifetime of the original owner.
• What is not covered by the Trek bicycle warranty?
• The Trek bicycle warranty does not cover normal wear and tear, improper assembly, accidents, misuse, or modifications.
• How can I get warranty service for my Trek bicycle?
• If you believe your Trek bicycle has a warranty issue, you can take it to an authorized Trek retailer for evaluation and repair.

Do I need to register my Trek bicycle to activate the warranty?

• Yes, it is recommended to register your Trek bicycle within 30 days of purchase to activate the warranty.
• Are all Trek bicycle parts covered by the warranty?
• The warranty covers most Trek bicycle parts, but some parts may have their own separate warranty terms.
• Are labor costs included in the warranty?
• The labor costs for warranty repairs are typically covered for the first year, but not for subsequent years.
• Can I repair my Trek bicycle myself without voiding the warranty?
• Trek recommends having warranty repairs and service performed by an authorized Trek retailer to ensure the warranty remains valid.
• Can I transfer the warranty if I sell my Trek bicycle?
• Yes, the warranty can be transferred to the new owner at no cost.

If you have any more questions about the Trek bicycle warranty, it’s best to consult the official Trek website or contact your local Trek retailer for more information.

Questions and answers:

What does trek bicycle warranty cover.

Trek bicycle warranty covers defects in materials and workmanship for the lifetime of the bike’s original owner.

Does Trek bicycle warranty transfer to a second owner?

No, Trek bicycle warranty is only valid for the original owner and is not transferable.

What is not covered under Trek bicycle warranty?

Trek bicycle warranty does not cover normal wear and tear, improper assembly or maintenance, accidents, or misuse of the bike.

How can I make a warranty claim for my Trek bicycle?

You can make a warranty claim for your Trek bicycle by contacting your local Trek dealer or by filling out an online warranty claim form on the Trek website.

What happens if my Trek bicycle is found to be defective under warranty?

If your Trek bicycle is found to be defective under warranty, Trek will repair or replace the defective part free of charge.

What is the warranty period for Trek bicycles?

Trek bicycles usually come with a lifetime warranty on the frame. However, specific components may have different warranty periods. It is best to check with the authorized Trek dealer or refer to the Trek website for more information on warranty periods.

The Trek bicycle warranty typically covers defects in materials and workmanship of the frame and components. This means that if there is a manufacturing defect or if the bicycle breaks due to normal use, Trek will usually repair or replace the affected parts at no cost to the owner.

Trek does not require bike owners to register their bicycles in order to activate the warranty. However, it is recommended to keep the original purchase receipt and any relevant documentation in case a warranty claim needs to be made in the future.

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Trek/Bontrager/Electra Warranties

Trek Care Limited Warranty

We've Got You Covered Every new Trek bicycle comes with our industry's best warranty and loyalty program - Trek Care. Once your Trek Bicycle is registered the Trek Bicycle Corporation provides each original retail purchaser of a Trek bicycle a warranty against defects in materials and workmanship, as stated below: First things first Contact an authorized Trek retailer or distributor to initiate a warranty claim. Proof of purchase is required.

Lifetime Frames for the lifetime of the original owner (see exceptions below)

5 years Swing arms on all full suspension bicycles (except the Session, Scratch, and Slash swing arms)

3 years Session, Scratch, Slash and Ticket aluminum frames and swing arms

2 years Session and Slash carbon frames and swing arms All rear suspension linkage components, including bearings, rocker link, and hardware electric bike motor, controller, and battery pack (2 years or 600 charges, whichever comes first) All original Bontrager forks, parts, and components (except consumables such as tires and tubes)

1 year Paint and decals

THIS WARRANTY DOES NOT COVER: Normal wear and tear Improper assembly Improper follow-up maintenance Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold Damage or failure due to accident, misuse, abuse, or neglect Labor charges for part replacement or changeover Bikes used for commercial activities, including those in rental, demo, or security fleets

This warranty applies to 2011 model and newer bicycles and covers only Trek and Bontrager branded products. Any other original part or component shall be covered by the stated warranty of the original manufacturer. Any products not specifically included above are hereby omitted.

For a 2010 or older model bicycle, please consult your owner’s manual or contact us or an authorized dealer for the applicable warranty.

This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original retail purchaser, and is not transferable. This warranty applies only to Trek bicycles purchased through an authorized dealer or distributor. Trek Bicycle Corporation is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim against this warranty must be made through an authorized dealer or distributor. Proof of purchase is required. A bicycle must be registered with Trek Bicycle Corporation before a warranty claim may be processed. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by frame type and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights. The English version of the warranty shall prevail.

TREK CARBON CARE Sometimes accidents happen. We know how much you love your Trek bike, and understand the burden of having to replace a non-warranty damaged bike frame or part. That's why we provide the Trek Carbon Care Program. This program can be used to obtain a discount on a replacement frame or component in the case of non-warranty damage. Contact your local authorized dealer for details.

To make a claim Contact an authorized Trek retailer or distributor to initiate a warranty claim. Proof of purchase is required.

Register your new Trek

We register all new bike purchases (of TREK bicycles) at the time of the purchase, but if you find yourself in need of registering your new TREK bicycle yourself, you can do so at https://www.trekbikes.com/us/en_US/productRegistration/ .

Unconditional Bontrager Guarantee

If for any reason you're not satisfied with a Bontrager aftermarket purchase, return the item, along with the original sales receipt to the original place of purchase within 30 days for an exchange or refund. Think of it as a 30-day test ride. This guarantee includes Bontrager aftermarket components, apparel, and accessories. Bontrager OE (original equipment) componentry sold as part of a bicycle is excluded. Used items must be cleaned for a return. If you send merchandise that is not cleaned or laundered, we will return it to you at your expense.

Crash Replacement Guarantee

With our Crash Replacement Guarantee, we will provide you with a free replacement helmet if it is involved in a crash within the first year of ownership. Simply contact us or your local retailer with the crashed helmet, original sales receipt, details of the incident, and a return address for your replacement.

Carbon Care

Accidents happen. we're here to help..

We want you riding your bike safely, so we make it easy to replace a damaged carbon frame or part through Carbon Care, a program exclusive to Trek owners. Through Carbon Care, Trek offers a significant discount to replace a damaged carbon fiber frame, fork, or part.

What is carbon fiber?

Carbon fiber is a lightweight, strong material, making it the material of choice for the manufacture of high-performance bicycle frames, forks, and other parts. Trek has been making carbon fiber parts since the early 1990s with our OCLV (Optimum Compaction Low Void) process. Carbon fiber is also used by many other industries, including automotive and aerospace.?

Carbon fiber is not indestructible

But like anything, carbon fiber is not indestructible, and not all damage to carbon fiber will be visible. Compare a carbon fiber part to a metal part. When you damage a metal part, it will bend or deform. When you damage a carbon fiber part, it could break or it could conceal damage from the naked eye. In other words, just because a carbon part looks normal after an impact or accident does not mean that it is safe to ride.

How can carbon be damaged?

While it is impossible to list all of the scenarios that can cause damage to a carbon fiber part, below are a few examples. If you experience any of the following, stop riding your bike immediately and take it to an authorized Trek retailer to replace the damaged part: • You hit something in the road while riding - a curb, guardrail, pothole, parked car, or anything that causes the bike to stop abruptly. • An object becomes stuck in the front wheel, causing the bike to stop abruptly. • You get hit by a car or truck. • You have crashed your bike and it does not feel or sound “right.” • Your bike is in a roof rack when you drive your car into a garage. Of course, your specific scenario may be different. Remember, any carbon bike part has the potential to be damaged by a crash or impact. There are tests that can help determine if a carbon part has been damaged, but here is the bottom line: if your carbon frame, fork or part has been potentially damaged and you have any doubt about its integrity, you should replace it.

What to do if your bike may be damaged

If you suspect your carbon frame, fork, or part has been damaged in any way, follow these simple steps: 1. Stop riding the bicycle. 2. Take the bicycle to an authorized Trek retailer. Don’t know who your closest retailer is?  Click here  to find out. 3. Replace the damaged frame or part through Trek Carbon Care. Ride Safely. For more information, see your retailer or read your Owner’s Manual.

Carbon Care Wheel Program

Confidence in carbon.

Next to your bike frame itself, nothing has a greater impact on the handling and performance of your ride than your wheels. Upgrading with a carbon mountain bike wheelset or carbon road bike wheelset is the fastest, easiest, and most impactful way to improve the ride quality of your bike. Bontrager carbon wheels can give you an aerodynamic advantage on the road, lighten up your trail ride, and dramatically improve responsiveness—all without sacrificing strength or durability. We want you to be as confident in your purchase as we are in our product. That’s why we back every carbon wheel purchase with the Carbon Care Wheel Loyalty Program. The parameters of the program are simple: in the unlikely event that you damage your Bontrager carbon wheels within the first two years of ownership, we’ll repair or replace them for free*. We’ll also continue to offer coverage after two years from the original date of purchase, with steeply discounted rebuild or replacement available to all original owners of Bontrager carbon wheels, regardless of the date of purchase. This program applies to Bontrager carbon wheels that come stock on bikes as well as aftermarket wheel purchases, and comes at no additional cost to the original owner*.

Program details

The Carbon Care Wheel Loyalty Program gives you the peace of mind that comes with knowing Trek and Bontrager have your back. We appreciate that carbon wheels are a serious investment, and this program was designed to help you feel fully confident in your purchase. For the first two years If you damage a Bontrager carbon wheel while riding within the first two years of ownership, we will replace or repair it for free*. It’s that simple. This coverage applies to Bontrager carbon wheels that come stock on bikes as well as aftermarket wheel purchases. After two years We provide continued coverage beyond the first two years from the original date of purchase, with steeply discounted rebuild or replacement of a damaged Bontrager carbon wheel. Costs are wheel-dependent and shown in the table below. Carbon Care offers two options, and the approach is determined by the wheel and the severity of the damage. • The repair of a damaged wheel (including spokes, decals, nipples, and washers where needed) and factory rebuild on the original hubs • A complete wheel replacement * Repair and replacement through the Carbon Care Wheel Program must be administered by an authorized Trek retailer. Prices are subject to change without notice. Repair price and free replacement does not include shipping to and from the Bontrager Wheel Service Center. Contact your Trek retailer for details including a list of wheels covered by the program, current availability, pricing, and shipping quotes.

To make a Warranty claim

Contact an authorized Trek retailer or distributor (such as Scott's Bicycle Centre, Inc) to initiate a warranty claim. Proof of purchase is required.