marriott.com travel agents

Find & Reserve

1 Room : 1 Adult , /Room 0 Children /Room

(Age-based rates may be available)

• Government & Military
• Senior Discount
• Corporate / Promo / SET#
• Find a Hotel
• Find a Hotel for Groups (10+ rooms)
• Browse by Destination
• Lookup Reservation
• Worldwide Telephone Reservations

Special Offers

• Experiences by Marriott ℠ Packages
• Hotels & Flight Packages
• Cars, Tours & Activities
• All-Inclusive Resorts & Vacations
• Marriott Vacation Club Offers
• Browse by Interest
• The Ritz-Carlton Yacht Collection
• Marriott Bonvoy Traveler
• Shop Marriott
• Shop Westin

Exclusive getaways, member offers & more

• Meetings & Events Overview
• Business Meetings
• Social Events
• Group Travel

Imagine Your Dream Vacation

Hotel excellence faqs.

Update Feb. 2024: All Preferred Travel Agencies (PTAs) must take action by March 31, 2024 to maintain Preferred Travel Agency status. View your Hotel Excellence! dashboard to check your status. Agencies whose Hotel Excellence! dashboard indicates that they are Standard continue to have the ability to complete the requirements to become a Preferred Travel Agency location and enjoy the associated benefits. Marriott Bonvoy® membership is now a requirement to access the Hotel Excellence! training and receive all associated Hotel Excellence! benefits. Enter your Marriott Bonvoy Member Number in the Marriott Bonvoy Membership section at the top of your MI Partner Privileges profile.

Preferred Travel Agency Program (PTA) & Recertification

What is the preferred travel agency program.

Marriott’s Preferred Travel Agency (PTA) program allows ARC/IATA/IATAN/TIDS/CLIA accredited travel agencies to earn a preferred commission (currently 10%) for all transient commissionable bookings made across Marriott’s portfolio of brands worldwide. The PTA program has two criteria: (1) An agency owner or manager must electronically agree to the PTA commitment, and (2) the agency must have at least one qualified travel advisor, who has entered their Marriott Bonvoy® Member Number into their MI Partner Privileges profile and confirmed the accuracy of the other profile information, for each agency location. Marriott Bonvoy membership is a requirement to access the Hotel Excellence! training and receiving all Hotel Excellence! benefits.

Agencies not fulfilling all the criteria will be a Standard Travel Agency with Marriott and receive  8% commission on all transient commissionable bookings.

Design Hotels, Homes & Villas by Marriott International, All-Inclusive by Marriott Bonvoy®, The Ritz-Carlton Yacht Collection, and MGM Collection do not participate in the program.

What do I need to do to maintain my PTA status?

Annually, an agency owner/manager must: 1) agree to the terms of being a Preferred Travel Agency and update their personal profile; and 2) have at least one qualified graduate of Marriott’s Hotel Excellence! training program that includes the “Core” training and the annual Continuing Education training for the certification cycle. Agencies that have not met both criteria by the end of the certification cycle will revert to Standard Travel Agency status. Travel agency owners/managers can view their Preferred Travel Agency status on their Dashboard at https://hotelexcellence.marriott.com . Fulfillment of these requirements must be met for each agency ARC/IATA/IATAN/TIDS/CLIA number. Please note, by registering or updating your profile, you agree that we may provide your agency owner with your Hotel Excellence! graduation status as it relates to your agency maintaining their Preferred Travel Agency status and benefits.

What is the duration of my PTA status?

PTA status is valid for the current certification cycle, typically one year. Agencies must act by the current recertification deadline to maintain their status for the next cycle. Recertification requirements are communicated to the email provided by the agency owner/manager in sufficient time for the criteria to be met by the recertification deadline. However, each agency owner/manager should log in to their Hotel Excellence! account to review their PTA status and ensure all requirements have been met.

What is my agency committing to when we agree to the PTA Terms?

The Preferred Travel Agency Terms can be found by clicking on the “PTA Commitment” badge on the agency owner/manager’s dashboard at hotelexcellence.marriott.com . This badge will only appear if you answer “yes” to the question on your profile, “Are you the Owner, Manager, or Senior Executive of this Company / Agency?”

What happens if my agency does not fulfill the criteria by the recertification deadline?

If an agency does not fulfill the PTA criteria by the end of the recertification deadline, they will default to Standard Travel Agency status and receive an 8% commission on all transient commissionable reservations until such time as the requirements have been fulfilled.

Will my agency be allowed to fulfill the requirements after the recertification deadline?

If the recertification deadline is missed, agencies can recertify at any time. However, any lapse in PTA criteria will change an agency’s status to Standard Travel Agency with an 8% commission. Once the PTA criteria has been met, Marriott will elevate the agency to Preferred Travel Agency status and 10% commission will apply for stays departing from that point forward on all transient commissionable reservations, provided these requirements are maintained.

Will I receive reminders about the annual recertification requirements?

Marriott will send three email reminders  to the email address on file as the PTA Commitment signer for the Preferred Travel Agency owner/manager before the recertification deadline. It is the responsibility of the owner/manager to have a valid email address in their profile and to log in to their Hotel Excellence! account before the recertification deadline to ensure all requirements have been met.

How can I ensure that Marriott has my agency's email address so that we receive notifications?

Agency owners/managers should create a MI Partner Privileges profile with their email address, and attest that they are the owner/manager or other senior executive affiliated with the agency location so they can agree to the Preferred Travel Agency terms.  A verification email will be sent requesting confirmation of receipt.  Once verified, the email address will be used to communicate important information about that agency location's PTA status; therefore, it is recommended the email be updated as needed.

I have multiple ARC/IATA/IATAN/TIDS/CLIA locations within my organization. May I commit to the PTA terms collectively for them?

Each ARC/IATA/IATAN/TIDS/CLIA number must register at https://hotelexcellence.marriott.com and agree to the PTA terms individually.

How can I see which ARC/IATA/IATAN/TIDS/CLIA locations in my organization have HE! graduates, and how can I track when my consultants recertify?

Each agency owner/manager should create an account at https://hotelexcellence.marriott.com to access their Agency Dashboard. The Dashboard will clearly indicate the following for each ARC/IATA/IATAN/TIDS/CLIA location: a) If a qualified graduate of the training is needed; b) whether the PTA terms have been agreed to; c) whether the agency is “Preferred” or “Standard”.

Will my preferred commission levels apply to the group business I place with Marriott?

No. The Preferred Travel Agency program applies only to commissionable transient bookings. Group commissions will be paid in accordance with the signed Group Sales Agreement.

Where can I obtain information about Marriott’s commission policies and procedures?

View Marriott’s Commission Policy and Commission FAQs to link to frequently asked questions regarding commissions .

Hotel Excellence! (HE!) Training & Required Recertification

What is the hotel excellence program.

Hotel Excellence! is an online training program, specifically designed for professional travel professionals, to help them navigate the ever-changing hotel industry and to help their clients choose hotels that best suit their needs and style. The training is accessible on a multi-device platform to allow maximum flexibility and convenience. In addition to the “Core” training, annual Continuing Education recertification training will be developed and required for eligibility for Fam-Tastic benefits. There are also supplemental modules available that are optional and allow travel professionals the opportunity to customize their learning to best fit their needs.

How will HE! training benefit me as a travel professional?

In addition to the robust knowledge provided within HE!, qualified graduates gain exclusive access to Marriott’s industry-leading Fam-Tastic familiarization rate program, offering discounted rates at the majority of Marriott properties. (See the Fam-Tastic topic for more details on this exclusive program.) Graduates also receive Continuing Educations Units: 10 CEUs towards the maintenance of the Travel Institute’s CTA/CTC certification, or 8 CEUs for Association of Canadian Travel Agencies certification or 10 CLIA credits for CLIA agents.

How will completion of the HE! training program benefit my agency?

The training will familiarize agents with Marriott’s robust portfolio of brands and what makes each brand unique. It will also help travel consultants work more efficiently, close more sales, and benefit your agency’s bottom line. This is important as the travel and tourism landscape changes, customers book travel in new ways, and new waves of travelers are emerging. More than ever before, travel agencies must demonstrate their value and expertise, and the HE! training is a smart investment for your agency. The HE! training is available at no cost, and agencies who employ travel professionals that are qualified advisors who have successfully completed the training are eligible to become a Marriott Preferred Travel Agency.

How do I access the training?

Hotel Excellence! training is accessible at  hotelexcellence.marriott.com  after completing your MI Partner Privileges account with your Marriott Bonvoy® Member Number. All Core, Continuing Education and optional training modules can be found via the Hotel Excellence! dashboard. Log in to hotelexcellence.marriott.com and from the top of your dashboard at the top right, click the “?” icon to view a site tour on how to access the training as well as a quick tour of other features available on your HE! dashboard.

Do I need to complete all of the modules in the Core Training/curriculum?

No. The training has been designed to allow travel professionals the flexibility to choose their own learning journey. To satisfy the requirements for the Core training, complete one module from the Introduction section, two modules from the Brands Training section and three modules from the Foundational Training section. There are also optional modules in the Supplemental Modules section to help travel professionals strengthen their industry knowledge.

Can I complete the training on my mobile device or tablet?

Yes. The training is accessible from most web-enabled devices and browsers. Advisors can learn at their own pace by stopping and restarting the training seamlessly.

Is there an app I need to download?

No. HE! training is accessible on the following browsers and devices. The website and training will adapt to any web-enabled device the agent is using.

Browsers: Chrome & Edge (83+), Safari (14+), Firefox(77+), Opera (68+), Samsung Internet (11+), Android (81+)

Devices: Android 8.0+ (Oreo), iPads® (Except The iPad® Mini) And iPhones® (version iOS 13+)

How much time should I allow to complete the training?

On average, users take just under two hours to complete the Core HE! training and 30 minutes to complete the annual Continuing Education training.

Why has the sign in process to Marriott's Hotel Excellence! website and Fam-Tastic booking changed?

Privacy and security are a top priority for Marriott, and we know how important it is to protect your data. We've changed the sign-in process to be more secure, ensuring the highest standards of security, while streamlining your experience across all of our Intermediary Partner Program websites.

How does Marriott use my information after I have registered for the training?

Marriott will use your email address to send you important updates about your Hotel Excellence! recertification status. Your email address will also be used to send you Reserved for You, the exclusive e-Newsletter for graduates of Hotel Excellence!, should you opt in. From time to time, and only upon request by your agency, Marriott may identify you to your agency as a graduate of Hotel Excellence! to confirm your agency is meeting the requirements as a Preferred Travel Agency (PTA) and receiving the PTA status and benefits.  View our Terms of Use and Privacy Center for additional information.

I started the Core/Continuing Education training module(s) but the icon on my dashboard displays as “Not Started”. Why?

The statuses that display under the Core Training and Continuing Education icons update based on your completion of the training assessments at the end of each training module. The "Not Started" status on your dashboard is an indicator that the assessment was not attempted/completed. Upon successful completion of the assessment, the status under the Core/Continuing Education icon on the dashboard will update to “Completed” and a certificate displays in the HE! Curriculum pane next to the title of the completed module(s). If you do not successfully complete the assessment, the progress gauge on the HE! Curriculum pane will display at 85% complete, and the status under the Core Training/ Continuing Education icon on the dashboard will display as “Partially Completed”.

I completed the Core/Continuing Education training module(s) but the icon on my dashboard displays as “Partially Completed”. Why?

The statuses that display under the Core Training and Continuing Education icons update based on your completion of the training assessments at the end of each training module. The "Partially Completed" status on your dashboard is an indicator that you did not pass the assessment. Upon successful completion of the assessment, the status under the Core/Continuing Education icon on the dashboard will update to “Completed” and a certificate displays in the HE! Curriculum pane next to the title of the completed module(s). If you have not successfully completed the assessment, the gauge in the HE! Curriculum pane will display at 85% complete and the status under the Core Training/ Continuing Education icons on the dashboard will remain as “Partially Completed”.

The Fam-Tastic® Program & Recertification

What is the fam-tastic program.

The Fam-Tastic program is recognized as the industry’s premier travel advisor familiarization rate program and is offered as an exclusive benefit to qualified travel advisors who have successfully completed the Hotel Excellence! Core training, completed the current certification cycle’s Continuing Education, are employed by a valid ARC/IATA/IATAN/TIDS/CLIA agency, and have updated their MI Partner Privileges profile. Fam-Tastic rates allow travel advisors to familiarize themselves with Marriott’s properties and brands to better recommend them to their customers.

The Fam-Tastic rate is a yieldable discounted rate that varies by brand and is subject to availability.

Qualifying advisors are eligible to book Fam-Tastic stays (maximum four nights per stay) at participating hotels. Fam-Tastic rates are good for stays at 8,600+ participating Marriott properties in 139 countries and territories worldwide. Be sure to review the Terms & Conditions .

The Fam-Tastic rate is eligible for Marriott Bonvoy ® Points. View the Marriott Bonvoy Terms & Conditions for full program details.

I am currently qualified for Fam-Tastic rates. What do I need to do to maintain my eligibility for stays arriving after March 31, 2024?

To maintain your Fam-Tastic rate benefit at participating Marriott hotels, simply:

1. Log in to Hotel Excellence! .  Also new this year, please add your Marriott Bonvoy® Member Number to your profile. Marriott Bonvoy membership is a requirement to access the Hotel Excellence! training and receiving all Hotel Excellence! benefits.  Marriott Bonvoy membership ensures that your member status will be recognized by our hotels to enhance your stay (e.g., mobile check-in, complimentary wi-fi, service request chat feature, and more enhancements underway). Plus, Fam-Tastic rates are eligible for Marriott Bonvoy points.

2. Update or confirm your profile information. Travel advisors associated with an IATA/IATAN or CLIA location in the United States must have a valid IATA/IATAN VER# or CLIA EMBARC ID on their profile.

3. Successfully complete two Continuing Education micro-learning modules of your choice.

Our extensive menu of CE options provides you with the flexibility to select your choice of two micro-learning modules to meet the current training requirement. Additionally, existing CE module offerings are eligible for 2024 CE credit if not previously completed.

New Continuing Education Modules for 2024:

• Marriott Bonvoy’s New Brands introduces you to Marriott Bonvoy's newest and growing brands so you can learn about how they may be a great fit for your clients —City Express by Marriott, Four Points Express by Sheraton, and Apartments by Marriott Bonvoy.
• Why Partner with Marriott International? Marriott International stands out as a trusted partner for travel advisors. Learn about how your partnership with Marriott opens doors to unparalleled opportunities to create memorable travel experiences for your clients.

New Core Foundational Training Module:

• Centralized Travel Agency Commissions  educates about the benefits provided to travel agency partners to enable more streamlined commission payments, support, and reconciliation.

How many rooms can I book at the Fam-Tastic rate?

A maximum of one room per stay may be booked at the Fam-Tastic rate. You may only book the Fam-Tastic rate at each participating hotel once per recertification cycle.

What are the ID requirements at check in for the Fam-Tastic rate?

For travel advisors associated with a US agency: an IATA/IATAN VER# photo ID Card or CLIA EMBARC Photo ID Card. IATA/IATAN offers digital cards which are also accepted at check-in. For advisors associated with an agency outside the US or for agents associated with a AAA location: a valid photo ID and a business card or employment verification letter on the letterhead of their agency.

Is there a maximum number of nights allowed per stay for the Fam-Tastic rate?

The Fam-Tastic Rate may be booked for a maximum of 4 nights per stay.

If I haven’t completed the HE! Core training, will I still receive Fam-Tastic rate benefits by taking the current year’s Continuing Education?

Only travel advisors who have successfully completed the HE! Core training and the current year’s annual Continuing Education requirement are eligible for the Fam-Tastic rate benefits.  You can view your Fam-Tastic eligibility status on your Hotel Excellence! dashboard.

I completed HE! Core and the CE 2024, but I am not able to access Fam-Tastic benefits; do I have to take CE 2023 too?

If your CE 2023 status is not “Qualified”, you will not be able to book Fam-Tastic benefits until after March 31, 2024. If you are new to Hotel Excellence! and it is prior to April 1, 2024, you should complete CE 2023 to unlock your Fam-Tastic rate benefit. Check your qualification status on your Hotel Excellence! Dashboard at https://hotelexcellence.marriott.com . Advisors based in the United States must add a valid IATA/IATAN VER# or CLIA EMBARC ID in their profile.

What brands participate in the Fam-Tastic program?

All brands across Marriott’s portfolio except Design Hotels, Homes & Villas by Marriott International, The Ritz-Carlton Yacht Collection, and MGM Collection participate in the Fam-Tastic program. Please note that Fam-Tastic rates are yieldable and subject to availability.

When can I book Fam-Tastic stays?

As soon as your Hotel Excellence! dashboard indicates that you are “Qualified” for Fam-Tastic, stays can be booked immediately.

How do I book the Fam-Tastic rate?

Fam-Tastic reservations must be made in advance and can only be made via marriott.com/travelagents . Log in with your MI Partner Privileges credentials. If you meet the requirements to qualify for the Fam-Tastic rate, the booking page will appear, and you may continue to search and book your Fam-Tastic reservation. View your Hotel Excellence! dashboard to confirm your eligibility. Fam-Tastic reservations are not bookable via the hotel directly or through Marriott's worldwide Customer Engagement Centers.

I tried to book the Fam-Tastic rate for April 1, 2025 and I received an error message that I “do not meet the necessary requirements”. I checked my HE! Dashboard and it shows that I am qualified for 2024. What do I need to do to qualify for 2025?

Fam-Tastic benefits are currently available for arrivals through March 31, 2025. CE 2025 is planned to launch in January 2025 and will appear on your Hotel Excellence! Dashboard. After you become qualified for the 2025 certification cycle, you may book the Fam-Tastic rate for stays arriving after March 31, 2025.

I recently changed my name and I am unable to change it on my MI Partner Privileges profile. What should I do?

If you need to update your name on your MI Partner Privileges profile, please email [email protected] or contact Intermediary Partner Care at 1-800-831-3100, Option 5, or worldwide at 1-402-390-1651, and a specialist will assist you in updating your profile to reflect your name change. The name on your profile must match the name on your IATA/IATAN/CLIA card and/or photo identification and reservation at check-in. Name changes must include supporting legal documentation, signature, date, and account email address.

I emailed MI Partner Privileges to update my profile name, but when I booked a new Fam-Tastic reservation, the update did not reflect on my reservation. What should I do?

MI Partner Privileges profile name changes may take up to four hours to display the updated name when booking a new reservation. Please allow four hours before booking a new reservation on marriott.com/travelagents .

I changed the name on my MI Partner Privileges profile, but my new name has not updated on the Fam-Tastic reservation(s) that I made before my name change. What should I do?

The name, as it appears on your MI Partner Privileges profile, must match the name on your IATA/IATAN/CLIA card and/or photo identification and reservation at check-in. Please email [email protected] , or contact Intermediary Partner Care at 1-800-831-3100, Option 5, or worldwide at 1-402-390-1651 for assistance. They will connect you with the Fam-Tastic Rate Assistance line to change the name on your existing reservation(s).

How do I add/change special request(s) to my existing Fam-Tastic reservation?

Please contact one of the Customer Engagement Centers via http://www.marriott.com/help/global-phone-reservation-numbers.mi , and ask to be transferred to the Fam-Tastic Rate Assistance line and a specialist will help you add/change your special request(s).

I am having trouble booking additional room nights/cancelling my Fam-Tastic reservation. What do I do?

All cancellations or modifications to your Fam-Tastic reservation must be made after signing into Marriott’s dedicated Travel Agent website at www.marriott.com/travelagents .

• Select “Access Fam-Tastic” from the “Hotel Excellence” menu option at the top of the page.
• Click on “Travel Advisor Sign in or Register” and sign in with your email address and password.
• Click on "Find & Reserve" located at the top of the page to the right of the Marriott Bonvoy logo. 
• Beneath the hotel search section, click on “Lookup Reservation”.
• Enter your information in the “For a specific reservation” section.  Do not use the “For a list of your reservations” section, as this will take you out of the Hotel Excellence/Fam-Tastic signed in access.
• Once you have located your reservation, you may proceed with your cancellation/modification request.

To ensure your cancellation or modification is reflected accurately on your Hotel Excellence! account, do not cancel or modify through your confirmation email link, your Marriott Bonvoy account, the Marriott Bonvoy app, or via the phone with reservations or the property. Cancellations or modifications made without being signed into the Travel Agent website will not be reflected back to your Hotel Excellence! account, therefore impacting your ability to make future Fam-Tastic reservations for the same date or at the same hotel.

If you need further assistance with a Fam-Tastic reservation, please contact one of the Customer Engagement Centers via http://www.marriott.com/help/global-phone-reservation-numbers.mi , and ask to be transferred to the Fam-Tastic Rate Assistance line and a specialist will assist you.

How can I change the arrival/departure dates on my Fam-Tastic reservation?

How do i change the rate for an existing reservation to the fam-tastic rate.

Visit www.marriott.com/travelagents to access the Fam-Tastic booking page. Check availability for the location of your preference at the Fam-Tastic rate. If you can book at the Fam-Tastic rate, you will need to cancel your original reservation.  Please make note of your original reservation’s cancellation policies.

My Hotel Excellence! Dashboard says “Restriction” for my Fam-Tastic status. What does this mean? Why can’t I access the Fam-Tastic rate booking page?

“Restriction” is the status of any advisor affiliated with an agency location that is not compliant with Marriott’s Ratio Policy .  Affiliated advisors are restricted from booking Marriott’s Fam-Tastic and Travel Agent rates. When imposing this restriction, Marriott communicates to the agency owner or senior executive.  Any questions related to this status should be directed to your agency. 

What is Marriott’s Ratio Policy?

To ensure we are partnering with intermediaries that are also focused on driving profitable business to our hotels, Marriott utilizes a Ratio Policy. The full policy can be referenced here .

Travel Agent Rate

What is the travel agent rate.

The Travel Agent rate is a discount for all active accredited travel agents (I.e., valid IATA, ARC, CLIA or TIDS) to thousands of Marriott hotels worldwide to experience our brands. The Travel Agent rate is yieldable and subject to availability.

How do I book the Travel Agent rate?

Please follow these steps to access the Travel Agent rate: 1. Log in to www.Marriott.com/travelagents . 2. Click on “Promotions”, select “Travel Agent Rate Search” 3. A booking widget will appear on the screen for you to continue to search and book.  

Who is eligible to book the Travel Agent rate?

All active accredited travel agents with a valid ARC/IATA/IATAN/TIDS/CLIA number will be eligible to book the Travel Agent rate.

How many rooms can I book at the Travel Agent rate?

A maximum of 2 rooms per stay may be booked by an active accredited travel agent at the Travel Agent rate.

What are the ID requirements at check in for the Travel Agent rate?

For agents associated with a US agency: an IATA/IATAN VER# photo ID Card or CLIA EMBARC Photo ID Card. IATA/IATAN also offers digital cards which are also accepted at check-in. For advisors associated with an agency outside the US or for advisors associated with a AAA location: valid photo ID and a business card or employment verification letter on the letterhead of their agency is required at check-in.

Is there a maximum number of nights per stay allowed on the Travel Agent rate?

No. The Travel Agent rate does not have a maximum number of nights allowed per stay. It is subject to availability and fully yieldable.

We're Here to Help

How can i book travel agent special rates, information and link relating to travel agent rates feb 23, 2024 • knowledge, information.

• Sign-In to the Travel Agent Website at www.travelagents.marriott.com/travelagents/signin.mi to learn more.
• To familiarize yourself with Marriott Properties please click here . Hotel Excellence (HE!) is Marriott International's award-winning, online library of training for travel advisors and a key component of Marriott's Preferred Travel Agency (PTA) program.

Would you like to provide feedback about this article?

• Facebook Messenger

Copyright © 1996 - 2024 Marriott International, Inc. All rights reserved. Marriott Proprietary Information

Terms of Use Program Terms & Conditions Privacy Center Do Not Sell My Personal Information

Please choose how you would like to connect.

• Skip to main content
• Skip to header right navigation
• Skip to site footer

milepro | travel like a pro!

travel smarter....travel like a pro!

Marriott Travel Agent Rates: Save 50% with Fam-tastic Rates!

What Travel Advisors need to know about Standard Travel Agent Rates vs. the deeply discounted Marriott Fam-tastic Rates.

What is the Marriott Fam-tastic Program?

Fam-tastic travel agent rate requirements:, how to book a marriott “fam-tastic” travel agent rate, how to book a standard marriott travel agent rate, marriott travel agent rates – how much can you save as travel agent, marriott hotel excellence program, marriott travel agent benefits, travel agency owner benefits, terms of the marriott fam-tastic program, hyatt travel agent rates: how advisors save up to 50% at hyatt, ihg travel agent rates: how travel advisors save 50% with ihg, hilton travel agent rates: how advisors save 25-50% at hilton, frequently asked questions.

In this article, we dig into the Marriott travel agent familiarization program, called “Fam-tastic”, and review how to qualify for these deeply discounted rates vs. a standard Marriott Travel Agent rate. It’s more complicated than you might think.

Here is everything you need to know about Marriott Travel Agent Rates.

“Fam-Tastic” is Marriott’s rate familiarization program, which allows registered travel agents to book special rates at Marriott properties across the globe.   It’s a way to let travel agents see Marriott properties at discounted prices so they can promote them to their customers.

The Fam-tastic program is recognized as the industry’s premier travel agent familiarization rate program and is offered as an exclusive benefit to qualified travel consultants who have successfully completed the Hotel Excellence!  Core training and the current year’s annual Continuing Education are employed by a valid ARC/IATA/TIDS/CLIA agency.

The Fam-tastic rate is a discounted rate that varies by brand and is subject to availability based on Marriott’s Travel Agent Rate Ratio Policy .

Qualifying travel agents are eligible to book Fam-tastic stays (maximum four nights per stay, one visit per participating hotel per calendar year) at participating hotels.

Marriott Travel Agent Rates vs. Fam-tastic Rates:

It’s important to note that Marriott has two different types of discounted travel agent rates:

• The “Fam-tastic” Travel Agent Rate, and
• The Standard Travel Agent Rate.

Any registered travel agent can book a standard travel agent rate. However, If you want to book a “Fam-tastic” rate there are some additional steps you need to go through.

To qualify for Fam-Tastic discounted rates and benefits, travel agents have to do the following:

• Complete the Hotel Excellence! Core training.
• Complete the latest Continuing Education training.
• Ensure your profile has been updated.
• US advisors must also have a valid IATAN VER or CLIA EMBARC ID number added to their Hotel Excellence! profile.

“Fam-Tastic rates are for the exclusive use of active accredited travel agents who are graduates of Hotel Excellence! and have completed the current year’s continued education training (“Travel Agents”).  Fam-Tastic rates are designed to afford travel gents the ability to familiarize themselves with Marriott hotels and resorts. Fam-Tastic rates may not be used by anyone other than the travel agent. For clarity, Fam-Tastic rates may not be used by a travel agent’s family, friends, clients, or any other third party. As soon as a your Hotel Excellence! dashboard indicates that you are “Qualified” for Fam-Tastic, stays can be booked immediately.” Marriott

Fam-Tastic rate reservations must be made in advance and can only be made via marriott.com/travelagents .

You’ll need to Log in with your MI Partner Privileges credentials. If you meet the requirements to qualify for the Fam-Tastic rate, the booking page will appear, and you may continue to search and book your Fam-Tastic reservation.

Standard Travel Agent rates are much easy to book. You just need to go to the Marriott booking page and book a room with the Marriott travel agent rate code (“TVL”). 

• Enter code “TVL” in the “Corporate/Promotional Code” box under the “Special Rates” section of the Marriott booking page
• Then enter your travel destination, and dates and hit the “find hotels” button to reveal the results.  

The process is the same as when you book a room with a Marriott Corporate Code or a Marriott Employee Discount Rate . 

That said, you will still need to provide travel agent credentials when checking in, so this is not a rate code just anyone can use.

Here are the credential and ID requirements for using the Marriott travel agent rate code:

• At the time of hotel check-in, the travel advisor must provide appropriate credentials. For travel agents associated with a US agency: an IATAN photo ID Card or CLIA EMARC Photo ID Card is required. For travel agents associated with an agency outside the US or for advisors associated with a AAA location: a valid photo ID and a business card or employment verification letter on the letterhead of their agency are required.
• If the appropriate credentials are not presented at check-in, the hotel will charge the travel advisor the Travel Agent rate or the lowest rate available to the general public for each night of the stay.

I must admit that I was surprised at how little you actually can save with these rates.  There are a couple of issues:

• Many Marriott hotels don’t offer them, however, most of the resorts in vacation destinations do offer travel agent rates.
• The savings are not that big. I have seen anywhere from 10-40%, depending on location and time of year.

Don’t get me wrong, a 10-40% discount is still saving, but I would have expected the travel agent rates to be in the 50% or more discount range to motivate advisors to check out the properties and promote them to their customers.  Here are a couple of rate examples:

Example 1:  New York City

Example #2:  Hawaii

If you want to book a Marriott Fam-Tastic rate, you are going to need to familiarize yourself with Marriott’s travel agent training program.

Hotel Excellence! (HE!) is Marriott’s online library of training for travel advisors and is a key component of Marriott’s Preferred Travel Agency (PTA) program.

The training covers hotel industry knowledge, sales tips, Marriott International’s portfolio of brands, pricing and commission policies, and more.  Plus, qualified Marriott Hotel Sales Specialists gain access to Fam-Tastic rates, their lowest industry rates, so you can experience the brands for yourself.

• Exclusive access to Fam-Tastic rates at thousands of Marriott International Hotels worldwide .
• Receive dedicated eNewsletters on our latest news, openings, and more.
• CEUs for maintenance of The Travel Institute’s CTA/CTC certification, the Association of Canadian Travel Agencies certification, or CLIA credits.
• Access Tools and Resources to help you sell our brands.
• Receive enhanced commission as a Preferred Travel Agency (PTA).
• Provide award-winning training to your travel agents.
• View your agency’s status with Marriott from your dashboard once logged in.
• Easily complete annual requirements for the Preferred Travel Agency program.

What’s the difference between Standard Travel Agent Rates and Marriott Fam-Tastic Rates?

There are a couple of key differences between the two Marriott travel agent rates including:

• The discount is typically higher for the Fam-tastic rate.
• You can only book 1 room (4 nights maximum) at the given property with a Fam-Tastic Rate, but you can book 2 rooms with a standard travel agent rate and stay as long as you want.
• You can only book a Fam-Tastic rate at a participating Marriott International property one time per calendar year. Standard Travel Agent rates do not have this limit.
• You have to go through additional training to qualify for a Fam-Tastic rate, whereas any accredited travel agent can book a Travel Agent Rate.
• You can only book a Fam-Tastic rate through the Marriott Travel Agent portal, whereas you can book a standard Travel Agent Rate through the Marriott website.
• Reservations for the Fam-Tastic rate must be made upon logging into hotelexcellence.marriott.com .
• The rate is available at participating properties for a minimum of one (1) night and a maximum of four (4) nights per stay.
• Rates are subject to availability and black-out dates. Advance reservations are required.
• Travel agents may book a maximum of one (1) room per stay using the Fam-Tastic rate.
• There is no limit on the number of stays the travel advisor may book in a calendar year using the Fam-Tastic rate, provided that the travel advisor may only use the Fam-Tastic rate one (1) time per calendar year at each participating property.
• Rates will be shown in USD or local currency and do not include taxes, gratuities, resort or destination fees, or other mandatory fees.
• The rate applies to one standard guest room based on double occupancy.

More Travel Agent Content

How about some more content around travel agent deals?

An IATA number is an 8-digit identification code assigned to individuals or agencies that book travel by the International Air Transport Association .

Similar to IATA numbers, these are identifiers for other members of the travel industry. “ARC” is the Airline Reporting Corporation , “TIDS” is The Travel Industry Designator Service , and “CLIA” is the Cruise Lines International Association . Each group has a unique identification code for travel agents and sales intermediaries to use when booking travel

In order to be eligible for an IATA/IATAN card, you must work for an IATA-accredited travel agency . Eligible applicants can be an owner, manager, employee, or independent consultants involved in the administration, operations, or sale of travel.

A CTA is a Certified Travel Associate. You can obtain your certification through The Travel Institute .

No. Travel agents have to pay for their stays with Marriott properties, but they do get a discounted travel agent rate of up to 50% off rack rates.

A maximum of one room per stay may be booked at the Marriott Travel Agent “Fam-Tastic” rate.

All brands across Marriott’s portfolio except Design Hotels, Homes & Villas by Marriott International, and The Ritz-Carlton Yacht Collection participate in the Fam-Tastic program.

Yes. The Fam-Tastic rate is eligible for Marriott Bonvoy Points for stays arriving on or after May 2, 2022.

Tim is a business road warrior and avid leisure traveler who has flown over two million miles in the air and spent well over a thousand nights in hotels. He enjoys sharing tips, tricks, and hacks to help readers get the most out of their travel experience and learn how to “travel like a pro”!

Reader Interactions

Leave a reply cancel reply.

Your email address will not be published. Required fields are marked *

Extraordinary Vacations Await

Our Latest Deals

Roundtrip flights + 4 nights from, $693  per person, $1204  per person, $766  per person.

Featured Destinations

U.s. virgin islands.

Indulge yourself with our Aruba vacation packages. Aruba offers stunning resorts with beautiful beaches of the Caribbean.

Start Planning Your Next Getaway

How do you vacation.

Choose your getaway: From family fun to golf, Vacations by Marriott offers travel packages in all flavors. 

25,000 Bonus Points + All-Inclusive Bliss

Family trips, wellness retreats, summer vacations, golf getaways, romantic getaways, spotlight: the ritz-carlton, exceptional escapes, the ritz carlton.

Make lasting memories at The Ritz-Carlton, which offers the ultimate in service and style.

Explore the World

• Book a room

North America

• Albuquerque
• Fort Lauderdale
• Indianapolis
• Los Angeles
• New Orleans
• New York City
• Palm Springs
• Philadelphia
• Salt Lake City
• San Antonio
• San Francisco
• Santa Monica
• Virginia Beach
• Washington, D.C.

Latin America + The Caribbean

• Buenos Aires
• Dominican Republic
• Grand Cayman
• Mexico City
• Panama City
• Puerto Rico
• Puerto Vallarta
• Punta de Mita
• Rio de Janeiro

Asia Pacific

Africa + middle east.

• Johannesburg
• Couples + Family
• Culture + Style

Eat + Drink

• Health + Fitness
• Tips + Trends

Weekend Getaways

Beach escapes and city breaks: 10 hotels for a weekend getaway in the u.s..

Weekend Vacation Ideas for Every Type of Traveler

9 Truly One-of-a-Kind Hotels for a Unique Weekend Getaway

5 Hotels for Spectacular Weekend Getaways in the Middle East and Africa

From australia to south korea: 7 hotels for weekend getaways in asia and the pacific, from urban oases to seaside retreats: 9 hotels for a weekend getaway in europe, more weekend getaways ».

Make a Splash at Any Age at These 11 Resorts with Water Parks

Hotel pools, 19 hotel pools with the most incredible views, 11 sky-high hotel pools that make a splash, more hotel pools ».

Take a Dip in 6 of the Best Beaches in South Africa

Beach travel, 7 reasons why oman is a beach-lover’s paradise, make waves around the globe at 8 spectacular city beaches, more beach travel », 10 wonderful natural swimming spots across europe, the middle east and africa, 13 truly wild outdoor experiences at hotels around the world, more health + fitness ».

Little Kids Meet Big Flavors at These 7 Hotel Dining Experiences for Children

How to earn marriott bonvoy points while you dine, enjoying aperitivo hour in rome’s most stunning settings, more eat + drink », recommended for you.

Answer 9 questions to reveal your ideal travel style and personalized trip itinerary.

Take the quiz >>

Meet the cowgirls introducing Black rodeo culture across the country.

See the photos >>

Uncover the stories behind the world’s most extraordinary hotels.

Read the stories >>

Discover meaningful ways to experience the world around us – a guide to travel better.

Get to Know Philadelphia, Pennsylvania’s Venerated Past — and Energetic Present

Design, Dining and Rich Traditions Await on a Milan Weekend Escape

More places, find out where the locals of muscat, oman, love to dine, taste omani culture through these 11 delectable dishes, 3 days in oman: where to go and what to see in and around muscat.

The Power of Travel | Finding Yourself in Community

The Power of Travel | Community is Right Outside

Hotel «Moscow Marriott Imperial Plaza», Moscow

Deluxe with Queen-size bed

One-room with a queen-size bed, a unique view of the Stalin high-rise

Deluxe with King-size bed

Studio room with views of the historical center of Moscow

Deluxe suite with two separate beds

One-room suite with two queen-size twin beds

Executive Room

Cozy and stylish room with a view of the Stalin high-rise

The most popular room category for filming the bride's morning

Executive Suite

A great accommodation option for a family holiday

Imperial Suite

Crystal chandeliers, laconic furniture, original paintings and elegant interior items

Premium Deluxe with two separate beds

Studio room with an area of 29 square meters

Suite with bathroom

Two-room more spacious room with an area of 45 square meters. meters

Premium Deluxe with King-size Bed

One-room with a King-size bed with an area of 29 square meters

• Accommodation

Special offers

Romantic weekend

Give each other priceless moments at the Moscow Marriott Imperial Plaza.

Deluxe Wedding Offer

Spend your wedding morning in the Deluxe Room at the Marriott Imperial Plaza.

Wedding Offer - Executive Room

Spend your wedding morning in the Executive Suite at the Marriott Imperial Plaza.

Wedding Offer - Luxury

Spend your wedding morning in a Suite at the Marriott Imperial Plaza.

Bachelorette party at Imperial Plaza

Book our best suites and celebrate a bachelorette party with up to 8 people.

Imperial Plaza Banquet Hall

Easily transformed for different tasks with the help of mobile screen walls

Geneva Conference Hall

Transformable partitions, with the help of which the conference hall can be combined with the Berlin hall

Paris Conference Hall

Perfect location for lectures, meetings and presentations

Vienna Conference Hall

The possibility of combining with the halls «Paris» and «Moscow» allows you to expand the space for larger events

Conference hall «Moscow»

Ideal location for lectures, meetings and presentations

Frequently asked questions

Check-in at 14:00. Check-out is at 12:00.

Breakfast is served daily from 7:00 to 11:00 at the Galerie Restaurant (2nd floor). The cost of breakfast is 2500 rubles/person. A 50% discount is available for children aged 6-12 years.

Photographing in public areas of the hotel is provided only when purchasing a «Wedding offer» or a «Romantic weekend». In other cases, the cost of photographing is 10,000 rubles / 1 hour (1st floor, marble staircase, 2nd floor foyer (according to availability), 3rd floor foyer (according to availability), corridor on the floor of the room. The cost of taking photos in the Imperial Plaza banquet hall is 15,000 rubles / 1 hour (according to availability). Photography is not allowed in Cafe Imperial.

We share your love for pets! Choosing Moscow Marriott Imperial Plaza you don’t have to leave your lovely friend at home. Pets up to 10 kg are welcome at our hotel. The non-refundable cleaning fee for a pet-friendly room is RUB 10,000 for the entire period of stay. Guests with service animals for people with disabilities (including, and not limited to, guide dogs and other guide animals) are allowed to stay with them at no extra charge.

For information about the conditions of events in the Imperial Plaza banquet hall, contact us by phone: +7 903 560 7510 or leave a request for site .

We use cookies to improve the way you interact with our website. Cookies policy

Important: Change URL to Marriott.com

Please note that the link or bookmark you used to get here is no longer valid and should be updated now. 

To continue to access the Marriott Bonvoy site, please use marriott.com

• Explore All Brands Opens a new window
• Our Credit Cards

About Marriott Bonvoy

• Marriott Bonvoy Overview
• Member Benefits
• How to Earn Points
• How to Use Points/Certificates
• Marriott Bonvoy Credit Card
• Marriott Bonvoy Moments Opens a new window
• Marriott Bonvoy Insiders Opens a new window

Join Marriott Bonvoy

• Enjoy our lowest rates, all the time
• Free in-room Wi-Fi
• Mobile check-in and more

Meetings & Events

• Meetings & Events Overview
• Business Meetings
• Social Events
• Group Travel
• Marriott Bonvoy Business® American Express® Card

Book a Meeting or Event

Innovative spaces. Inspired experiences. Personalized services.

Please select your preferred language

The americas, asia and oceania.

• Bahasa Indonesia

INTERNATIONAL

Marriott Bonvoy™ Credit Cards

Savor the Spring Sights and Save

Discover our best local packages and offers during your next getaway

Title Lorem Ipsum

Earn 75,000 Points - Desktop

Credit Card from Chase - Mobile

Become a Marriott Bonvoy Member

Get exclusive rates, earn points towards free nights and more.

Discover Restaurants & Bars

• Edition Opens a new window
• The Ritz Carlton Opens a new window
• The Luxury Collection Opens a new window
• The St. Regis Opens a new window
• W Hotels Opens a new window
• JW Marriott Opens a new window
• Marriott Hotels Opens a new window
• Sheraton Opens a new window
• Marriott Vacation Club Opens a new window
• Delta Hotels Opens a new window
• Westin Opens a new window
• Le Meridien Opens a new window
• Renaissance Hotels Opens a new window
• Autograph Collection Opens a new window
• Tribute Portfolio Opens a new window
• Design Hotels Opens a new window
• Gaylord Hotels Opens a new window
• MGM Opens a new window
• Courtyard Opens a new window
• Four Points Opens a new window
• Springhill Suites Opens a new window
• Fairfield Opens a new window
• AC Hotels Opens a new window
• Aloft Hotels Opens a new window
• Moxy Hotels Opens a new window
• Protea Hotels Opens a new window
• City Express Opens a new window
• Four Points Express by Sheraton Opens a new window

LONGER STAYS

• Residence Inn Opens a new window
• Townplace Suites Opens a new window
• Element Opens a new window
• Homes & Villas Opens a new window
• Apartments by Marriott Bonvoy Opens a new window
• Marriott Executive Apartments Opens a new window

Marriott Bonvoy

• Earn Points
• Redeem Points

Meeting & Events

• Meeting & Events Overview

Deals & Packages

• Hotel & Flight Packages Opens a new window
• Cars, Tours, Activities Opens a new window
• All-Inclusive Resorts & Vacations Opens a new window
• The Marriott Vacation Clubs Offers Opens a new window
• Travel Experiences
• The Ritz-Carlton Yacht Collection Opens a new window
• Marriott Bonvoy Traveler Opens a new window

Top Destinations

Our company.

© 1996 – 2024 Marriott International, Inc. All rights reserved. Marriott Proprietary Information

Thought airports were busy last summer? 2024 could be more packed — but less expensive

If the summer travel seasons of 2022 and 2023 left you thinking airports couldn't possibly get any busier, think again.

There are just over two weeks until Memorial Day weekend marks the unofficial start of the season — and the start of the traditional summer travel rush.

From airlines to the Transportation Security Administration, all signs point to another record-breaker — though bits of good news are sprinkled in for travelers across everything from airline operations to ticket prices.

Want more aviation news? Sign up for TPG's free biweekly Aviation newsletter .

United Airlines this week announced it's forecasting its busiest Memorial Day weekend on record, with more than 3 million travelers expected to fly between May 23 and May 28 — up 5% from the comparable period last year.

It seems to be a sign of what's to come in June, July and August.

"This will be the biggest Memorial Day and summer travel season in United's 98-year history," United Chief Commercial Officer Andrew Nocella said in a statement this week.

It's not just United.

Another record-setting summer expected

Despite swirling questions late last year about whether the so-called revenge travel trend following the removal of pandemic-related restrictions might continue, don't expect the crowds to taper off at airports.

American Airlines expects to serve some 72 million customers between May 17 and Sept. 3, the Fort Worth-based carrier said this week. Those travelers will be spread out across 10% more flights than last summer — helped, in part, by American reinstating regional service to some of the nation's smaller airports that have been slow to recover from the pandemic.

Delta Air Lines CEO Ed Bastian voiced similarly bullish expectations on the company's April earnings call: "We expect a record spring and summer travel season," Bastian said.

High passenger demand means busy TSA checkpoints . The agency expects its own records, even after twice setting all-time single-day marks for passenger throughput in 2023 — a year that also saw seven of its 10 busiest days ever at checkpoints.

"We expect to see some days this summer that will be particularly busy, exceeding 3.1 million passengers per day," TSA Administrator David Pekoske told congressional leaders last month. That would top the agency's busiest day ever, which came on the Sunday after Thanksgiving in 2023.

Again this summer, intense demand for travel to Europe figures to be a major driver for demand.

Those travelers have plenty of flight options, too. Airlines will fly 8.5% more seats across the Atlantic to Europe than last year, according to data from aviation analytics firm Cirium.

Map watching: The award for 'sexiest new route' of the year goes to ...

Closer to home, the growth is a bit more modest, with total domestic scheduled seats up 5.7% over last year. However, that domestic capacity is a bit more spread out, with numerous airlines shifting their route networks in recent months to account for a ton of competition in popular domestic cities (like Orlando and Las Vegas) and prime short-hop vacation spots in Latin America and the Caribbean.

Will air travel run smoothly this summer?

Of course, with busy airport concourses expected to translate to crowded skies, some may be wondering — or worrying — whether the air travel headaches of recent years could return if the U.S. aviation system again struggles to handle all the anticipated demand.

The good news: Flight cancellations have been trending downward for some time now.

Last summer, U.S. carriers canceled around 1.7% of flights between Memorial Day weekend and Labor Day, according to data from FlightAware.

That was far better than the 2.1% passengers witnessed in the meltdown-laden summer of 2022 (cancellations peaked that June at around 2.7% of flights, per FlightAware).

In fact, since Southwest Airlines' holiday operational disaster in December 2022, the U.S. air travel industry has largely been free of large-scale meltdowns, save for one multiday operational snafu in late June last summer that primarily affected United flights out of its Newark Liberty International Airport (EWR) hub.

To date in 2024, U.S. airlines' cancellation rate has hovered at around 1.4%, and the pace of delays, at around 20%, has — so far — been better than last summer, too.

Air traffic control shortage remains a factor

That's not to say there won't be wrinkles.

Despite bolstered hiring efforts, the Federal Aviation Administration remains short of its target number of air traffic controllers. That can help fuel ground stops and delays, particularly when afternoon thunderstorms inevitably strike — and complicate the airspace.

For the second straight year, the FAA has allowed airlines more flexibility to reduce schedules in the busy New York corridor, where controller staffing is especially short of the agency's targets.

Airlines have praised the flexibility as a step to keep normal operations on track — particularly since the bevy of flights (and airline hubs) in the New York region can cause disruptions to cascade across the country when problems pop up there.

"I think your real wild card this summer is going to be the weather," predicted William Rankin, a longtime airport operations director now serving as an adjunct College of Aeronautics faculty member at the Florida Institute of Technology.

"Especially in the afternoon," Rankin added, "when there's thunderstorm activity."

One helpful change from summers past: In New York and beyond, airlines continue to fly more passengers with fewer — but larger — aircraft.

This June, July and August, carriers will operate about 3% fewer flights than a decade ago, in the summer of 2013, Cirium data shows. But they'll fly with 29% more seats.

Encouraging news for pricing

Travelers may also find good news when it comes to the price you pay to fly this summer.

Following encouraging pricing trends TPG reported last month, booking app Hopper's recent summer forecast noted domestic summer airfare is down about 6% versus this time last year. That, Hopper says, makes 2024 the first summer season with a price drop since 2020.

The drops are even steeper for flights to Europe.

What's more? Each of the three major summer holiday periods — Memorial Day, Fourth of July and Labor Day — are seeing a year-over-year fare drop, online travel agency Kayak reported this week.

That's not to say you should expect a bargain if you're hoping to fly those weeks. Hopper expects the weekend before July 4 (June 28-30) will be the summer's most expensive.

Hoping for a deal? You might try the first weekend in June, Aug. 15-17, or Aug. 22-24.

Flying amid a tumultuous 2024

Despite the reasons for optimism this summer, the season comes against a backdrop of concerning headlines in the aviation industry, from the midair emergency in January on an Alaska Airlines jet to maintenance snafus and a seemingly endless stream of news about plane-maker Boeing .

Yet, the International Air Transport Association reported 2023 was, by many metrics, the safest year on record for commercial aviation

Take it from 30-year FAA veteran Michael McCormick: "I wasn't so confident I'd arrive on time, but I was confident I would arrive safely," he said of a recent flight when we spoke in March.

Simply put, flying remains the safest form of travel.

But that's not to say you shouldn't plan ahead for the crowds.

As usual, TSA PreCheck and Global Entry are key tools for skipping the worst lines.

Carrying a travel credit card with trip insurance protections — and knowing your rights as a flyer — can help save your wallet when problems do crop up. So can downloading your airline's app, which can help you rebook yourself in the event of a cancellation or long delay.

And as always, plan to get to the airport with plenty of time to spare. That's especially true if you're traveling May 23: That day, United says, will be the busiest of the Memorial Day weekend rush.

Related reading:

• When is the best time to book flights for the cheapest airfare?
• The best airline credit cards
• What exactly are airline miles, anyway?
• 6 real-life strategies you can use when your flight is canceled or delayed
• Maximize your airfare: The best credit cards for booking flights
• The best credit cards to reach elite status
• What are points and miles worth? TPG's monthly valuations