Meta sues surveillance company for scraping data with fake Facebook accounts

Voyager labs allegedly used the data alongside its own software, which the company claims can predict future criminal behavior..

By Jess Weatherbed , a news writer focused on creative industries, computing, and internet culture. Jess started her career at TechRadar, covering news and hardware reviews.

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Meta has filed a legal complaint against a company for allegedly creating tens of thousands of fake Facebook accounts to scrape user data and provide surveillance services for clients. 

The firm, Voyager Labs, bills itself as “a world leader in advanced AI-based investigation solutions.” What this means in practice is analyzing social media posts en masse in order to make claims about individuals. In 2021, for example, The Guardian reported how Voyager Labs sold its services to the Los Angeles Police Department, with the company claiming to predict which individuals were likely to commit crimes in the future.

Voyager Labs is accused of creating over 38,000 fake Facebook user accounts to scrape data

Meta announced the legal action in a blog pos t on January 12th, claiming that Voyager Labs violated its terms of service. According to a legal filing issued on November 11th, Meta alleges that Voyager Labs created over 38,000 fake Facebook user accounts and used its surveillance software to gather data from Facebook and Instagram without authorization. Voyager Labs also collected data from sites including Twitter, YouTube, and Telegram. 

Meta says Voyager Labs used fake accounts to scrape information from over 600,000 Facebook users between July 2022 and September 2022. Meta says it disabled more than 60,000 Voyager Labs-related Facebook and Instagram accounts and pages “on or about” January 12th.

Meta is demanding that the company stop violating its terms of service and requests that the courts ban Voyager Labs from using Facebook, Instagram, and services related to those platforms. The company also requests that the firm compensate Meta for its “ill-gotten profits in an amount to be proven at trial,” claiming that Voyager Labs unjustly enriched itself at Meta’s expense.

Studies suggest these predictive technologies are ineffective and racially biased

Voyager Labs is one of many companies — including the likes of Palantir — that claim to be able to predict future criminal activity based on an individual’s past behavior and online activity. Experts say these technologies are flawed and that the algorithms are too simple to effectively predict crime. In 2019, the LAPD conducted an internal audit of one of its data-driven programs , revealing that the tech was inconsistent and racially biased.

“Companies like Voyager are part of an industry that provides scraping services to anyone regardless of the users they target and for what purpose, including as a way to profile people for criminal behavior,” said Jessica Romero, Meta’s director of platform enforcement and litigation. “This industry covertly collects information that people share with their community, family and friends, without oversight or accountability, and in a way that may implicate people’s civil rights.”

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Meta sues surveillance company for allegedly scraping more than 600,000 accounts

It says voyager labs used more than 38,000 fake facebook user accounts to collect data from profiles, groups and pages..

Meta has filed a lawsuit against Voyager Labs, which it has accused of creating tens of thousands of fake accounts to scrape data from more than 600,000 Facebook users' profiles. It says the surveillance company pulled information such as posts, likes, friend lists, photos, and comments, along with other details from groups and pages. Meta claims that Voyager masked its activity using its Surveillance Software, and that the company has also scraped data from Instagram , Twitter, YouTube, LinkedIn and Telegram to sell and license for profit.

In the complaint , which was obtained by Gizmodo , Meta has asked a judge to permanently ban Voyager from Facebook and Instagram. "As a direct result of Defendant’s unlawful actions, Meta has suffered and continues to suffer irreparable harm for which there is no adequate remedy at law, and which will continue unless Defendant’s actions are enjoined," the filing reads. Meta said Voyager's actions have caused it "to incur damages, including investigative costs, in an amount to be proven at trial."

Meta claims that Voyager scraped data from accounts belonging to "employees of non-profit organizations, universities, news media organizations, healthcare facilities, the armed forces of the United States, and local, state, and federal government agencies, as well as full-time parents, retirees, and union members." The company noted in a blog post it disabled accounts linked to Voyager and that filed the suit to enforce its terms and policies.

"Companies like Voyager are part of an industry that provides scraping services to anyone regardless of the users they target and for what purpose, including as a way to profile people for criminal behavior," Jessica Romero, Meta's director of platform enforcement and litigation, wrote. "This industry covertly collects information that people share with their community, family and friends, without oversight or accountability, and in a way that may implicate people’s civil rights."

In 2021, The Guardian reported that the Los Angeles Police Department had tested Voyager's social media surveillance tools in 2019. The company is said to have told the department that police could use the software to track the accounts of a suspect's friends on social media, and that the system could predict crimes before they took place by making assumptions about a person's activity.

According to The Guardian , Voyager has suggested factors like Instagram usernames denoting Arab pride or tweeting about Islam could indicate someone is leaning toward extremism. Other companies , such as Palantir , have worked on predictive policing tech. Critics such as the Electronic Frontier Foundation claim that tech can't predict crime and that algorithms merely perpetuate existing biases .

Data scraping is an issue that Meta has to take seriously. In 2021, it sued an individual for allegedly scraping data on more than 178 million users. Last November, the Irish Data Protection Commission fined the company €265 million ($277 million) for failing to stop bad actors from obtaining millions of people's phone numbers and other data, which were published elsewhere online. The regulator said Meta failed to comply with GDPR data protection rules.

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For reference:

TVEL Fuel Company of Rosatom incorporates enterprises for the fabrication of nuclear fuel, conversion and enrichment of uranium, production of gas centrifuges, as well as research and design organizations. It is the only supplier of nuclear fuel for Russian nuclear power plants. TVEL Fuel Company of Rosatom provides nuclear fuel for 73 power reactors in 13 countries worldwide, research reactors in eight countries, as well as transport reactors of the Russian nuclear fleet. Every sixth power reactor in the world operates on fuel manufactured by TVEL. www.tvel.ru

NovaWind JSC is a division of Rosatom; its primary objective is to consolidate the State Corporation's efforts in advanced segments and technological platforms of the electric power sector. The company was founded in 2017. NovaWind consolidates all of the Rosatom’s wind energy assets – from design and construction to power engineering and operation of wind farms.

Overall, by 2023, enterprises operating under the management of NovaWind JSC, will install 1 GW of wind farms. http://novawind.ru

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Jamie Carter is a freelance journalist and regular Live Science contributor based in Cardiff, U.K. He is the author of A Stargazing Program For Beginners and lectures on astronomy and the natural world. Jamie regularly writes for Space.com, TechRadar.com, Forbes Science, BBC Wildlife magazine and Scientific American, and many others. He edits WhenIsTheNextEclipse.com .

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NYPD spent millions to contract with firm banned by Meta for fake profiles

Documents show authorities bought Voyager Lab products which the company claims can use AI to map online human behavior

New York law enforcement agencies have spent millions of dollars to expand their capabilities to track and analyze social media posts, new documents show, including by contracting with a surveillance firm accused of improperly scraping social media platforms for data.

Documents obtained by the Surveillance Technology Oversight Project (Stop), a privacy advocacy non-profit and shared with the Guardian, reveal the New York police department in 2018 entered a nearly $9m contract with Voyager Labs, a surveillance company that has been sued by Meta for allegedly using nearly 40,000 fake Facebook accounts to collect data on an estimated 600,000 users.

NYPD purchased Voyager Labs products that the company claims can use artificial intelligence to analyze online human behavior and detect and predict fraud and crimes, the documents show.

A separate document reveals a contract between the Queens district attorney and Israeli firm Cobwebs Technologies, which also offers social network mapping products, as well as tools to track location information through phones. It’s unclear how much that contract is worth.

Law enforcement across the United States have worked with social media analytics companies for years, hoping to more effectively and efficiently collect and make sense of the hordes of personal information available on the internet.

But experts have argued the practice can cross ethical and legal lines, particularly when used to access private information, make inferences or predict future criminality based on the content posted on social media, or otherwise help law enforcement skip obtaining subpoenas and warrants before gathering information on someone.

William Owen, the communications director at Stop, said there’s often also little public information available on law enforcement’s contracts with private surveillance companies, which make it difficult to hold law enforcement accountable to existing laws that protect people against privacy violations and unreasonable searches and seizures. “It takes something like a [Freedom of Information Law] request to then receive any information from the NYPD, which often is redacted,” he said.

The NYPD contract showed the department purchased Voyager Labs tools, Voyager Analytics and Genesis, for nearly $9m in 2018 and paid over $1.6m to renew the services in 2021. And the department confirmed to the Guardian it is still working with Voyager.

As the Guardian previously reported , Voyager Labs pitches itself as a software company that helps law enforcement surveil and investigate people by pulling together and reconstructing their entire digital lives.

Internal documents the civil rights organization The Brennan Center obtained and shared with the Guardian in 2021 show that Voyager tells its clients its analytics software can map out a person’s posts and their social connections. That includes the direct connections on social media platforms, as well as “indirect” connections or people with whom the subject of the investigation has at least four mutual friends. The company’s user guide indicates this allows the software to “unearth previously unknown middlemen or instances of improper association”. Even if someone deletes a friend, the company maintains an archive of their former connection.

The documents also show Voyager Analytics enables clients to create “avatars” or fake social media profiles to “collect and analyze information that is otherwise inaccessible”, a feature that has drawn the ire of social media companies. Facebook-parent company Meta sued in January to banVoyager from accessing any of its services. At the time, Meta alleged Voyager had made 38,000 fake Facebook and Instagram accounts. Months later, Meta said it discovered Voyager had created 17,000 new fake accounts, despite revoking the company’s access to Facebook and Instagram and sending two separate cease-and-desist letters. Voyager has filed to dismiss the lawsuit and denies making fake accounts .

It’s hard to tell exactly how the NYPD is using Voyager software, given the lack of transparency into the contract.

But the department did describe its overall policy on social network analysis tools in a 2021 report on the privacy implications of the tools. In the paper, the department notes that it uses such tools to discover “information relevant to investigations and to address public safety concerns”.

The department uses the tools to analyze both publicly available information and “information that is viewable as a result of user privacy settings or practices”, according to the document. The latter is ambiguously phrased, but New York police are legally permitted to use fake social media profiles and if someone unknowingly accepts a friend request from a cop it counts as consent, according to Stop legal director David Siffert.

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Social media analytics tools may also be used to find connections between potential subjects of a criminal investigation, the department stipulated in the paper, and to notify police when a person whose profile they have been tracking posts something new and collect and archive that new information.

NYPD declined to answer detailed questions about how it uses the tools. A spokesperson said in an emailed statement that “offenders” increasingly “utilize social media in furtherance of their unlawful activities” and that “Voyager assists the Department in preventing victimization and apprehending these offenders”. They do not use “features that would be described as predictive of future criminality”, the spokesperson added.

Voyager Labs would not comment on specific contracts but a spokesperson, William Colston, said the company was proud that governmental and law enforcement organizations have successfully used its platforms.

There are fewer details about Cobwebs Technologies and the Queens district attorney’s contract with the firm. The DA posted a notice in the April issue of the city record, an official journal for city agencies to share legal information such as contract procurements, that it had entered into a year-long contract with Cobwebs for its Tangles and Webloc products.

Much like Voyager, Cobwebs says Tangles, its web investigation platform, can help “easily identify new threats, reveal hidden connections” by analyzing personal and other data available on the internet. A company video shows the software may use facial recognition and image recognition in its processes and, like Voyager, maps out potential connections between people based on data from the internet and social media to create a “detailed” target profile.

An archived landing page on Cobweb’s site describes Webloc as a “location intelligence platform that provides access to vast amounts of location-based data in any specified geographic location”. The website does not specify where the tool gets that data. But a 2021 contract with the Navy indicates Webloc collects location information through mobile phones in addition to other personal data such as demographic information and what apps are installed on devices.

The Queens DA declined to provide details on how it uses Coweb’s products, but did specify it does not use or subscribe to the location tracking feature the company offers and only accesses public information.

A spokesperson for Cobwebs, AJ Guenther, said the company does not comment on specific law enforcement contracts but said that Cobwebs operates “according to the law and we adhere to strict standards and regulations, like GDPR in the EU, in respect to privacy protection”.

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    Like many companies in this industry, Voyager Labs' software allows law enforcement to collect and analyze large troves of social media data to investigate crimes or monitor potential threats.

  8. Voyager Labs' U.S. Subsidiary Expands Team of Law Enforcement Experts

    Voyager Labs' subsidiaries provide award winning digital investigation solutions to law enforcement and national security organizations worldwide. These solutions help investigators to quickly and ...

  9. Meta sues company using fake Facebook accounts to scrape data

    Meta says Voyager Labs used fake accounts to scrape information from over 600,000 Facebook users between July 2022 and September 2022. Meta says it disabled more than 60,000 Voyager Labs-related ...

  10. VoyagerAnalytics

    VoyagerAnalytics is an AI-based analysis platform, designed to analyze massive amounts of unstructured open, deep, and dark web data, as well as internal data, in order to reveal actionable insights. The platform enables investigators to uncover social whereabouts and hidden connections between entities and focus on the most relevant leads and ...

  11. Meta alleges surveillance firm collected data on 600,000 users via fake

    A complaint filed on Thursday asks a judge to permanently ban Voyager Labs from accessing Meta's sites and comes after a Guardian investigation revealed the company had partnered with the Los ...

  12. Meta sues surveillance company for allegedly scraping more ...

    Meta has filed a lawsuit against Voyager Labs, which it has accused of creating tens of thousands of fake accounts to scrape data from more than 600,000 Facebook users' profiles. It says the ...

  13. Meta sues Voyager Labs over scraping user data

    Key Points. Meta alleged that the startup Voyager Labs was improperly creating fake accounts and scaping user data. The lawsuit follows a similar, recently settled case between LinkedIn and ...

  14. Rosatom Starts Production of Rare-Earth Magnets for Wind Power

    06 Nov 2020 by Rosatom. TVEL Fuel Company of Rosatom has started gradual localization of rare-earth magnets manufacturing for wind power plants generators. The first sets of magnets have been manufactured and shipped to the customer. In total, the contract between Elemash Magnit LLC (an enterprise of TVEL Fuel Company of Rosatom in Elektrostal ...

  15. When is the next total solar eclipse after 2024 in North America?

    The next one will take a bit more than seven years to arrive. After the April 8, 2024, total solar eclipse, the next one to be visible in North America will occur on March 30, 2033. However, that ...

  16. NYPD spent millions to contract with firm banned by Meta for fake

    The NYPD contract showed the department purchased Voyager Labs tools, Voyager Analytics and Genesis, for nearly $9m in 2018 and paid over $1.6m to renew the services in 2021.

  17. Moscow to Elektrostal

    Central Air Force Museum The Central Air Force Museum, housed at Monino Airfield, 40 km east of Moscow, Russia, is one of the world's largest aviation museums, and the largest for Russian aircraft. 173 aircraft and 127 aircraft engines are on display, and the museum also features collections of weapons, instruments, uniforms (including captured U2 pilot Gary Powers' uniform), other Cold War ...

  18. VoyagerInsights

    VoyagerInsights is an advanced AI central investigative platform designed to solve cases by automatically uncovering relevant leads as well as leads investigators were not aware of. By analyzing and understanding the case's unstructured and structured data, the platform discovers and highlights the story behind both extracted and inferred facts.

  19. Elektrostal to Moscow

    Moscow, Russia. Moscow is the capital and largest city of the Russian Federation. The city stands on the Moskva River in Central Russia, with a population estimated at 13.0 million residents within the city limits, over 18.8 million residents in the urban area, and over 21.5 million residents in the metropolitan area.

  20. RESTAURANT GLOBUS, Elektrostal

    Restaurant Globus. Unclaimed. Review. Save. Share. 67 reviews #2 of 28 Restaurants in Elektrostal $$ - $$$ European Contemporary Vegetarian Friendly. Fryazevskoye Hwy., 14, Elektrostal Russia + Add phone number + Add website + Add hours Improve this listing. See all (2)

  21. Careers

    Grow with us. We build technology that makes the world a safer place. Want to help? Our Team. Our Culture. We are constantly growing and looking for creative people who are passionate about technology, innovation and great products. Every member of our team has a unique and important role in our vision to create a safer world using artificial ...