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Booking Terms and Conditions for Residents of Australia and New Zealand

Your ticket is the Cruise Contract . All Guests are required to read and accept these Booking Terms and Conditions and the Cruise Contract before booking. Carefully read these Booking Terms and Conditions and the Cruise Contract, as they contain important terms and conditions that govern your reservation and cruise vacation and affect your legal rights.

By booking a reservation, you represent that all persons on the reservation have reviewed and accepted the Booking Terms and Conditions and the Cruise Contract. In the event of conflict between the Cruise Contract, these Terms and Conditions, the terms of any Disney Cruise Line advertisement or offer, and the oral or written representations of any Disney Cruise Line representative or 3rd party travel agent, the Cruise Contract shall control.

Cancellation and payment policies for group travel booked through a Travel Agent may vary. Please contact your Travel Agent for specifics.

The forms needed for your vacation can be completed online by registering and logging into www.disneycruise.com and selecting "My Disney Cruise."

Minors under the age of 18 not traveling with a parent or legal guardian must be accompanied by an adult 21 years of age or older in the same stateroom. The parent or guardian of any minor not traveling with a parent or guardian must appoint an adult to have custody and control over the minor and to contract on their behalf in connection with the Disney Cruise Line vacation. DCL requires a minor authorization form to be completed for each child traveling without a parent or legal guardian. The parent or legal guardian must complete the form, naming each child it applies to, and it must be presented by the authorized adult at check-in at the port terminal. The form can be obtained during Online Check-in by visiting the My Reservations Dashboard at www.disneycruise.com/plan .

COVID-19 AND OTHER COMMUNICABLE OR INFECTIOUS DISEASES

By booking a reservation, you and all persons on the reservation agree, understand, and acknowledge, that an inherent risk of exposure to the disease COVID-19 (as defined by the World Health Organization and any strains, variants, or mutations thereof) and SARS-CoV-2 (the virus that can cause COVID-19) (collectively, "COVID-19"), and any other communicable or infectious disease, exists in any public place where people are present, including a cruise ship. No precautions can eliminate the risk of exposure to COVID-19, and the risk of exposure applies to everyone. According to public health authorities, older adults (people 65 years and older) and people of any age who have underlying medical conditions are at higher risk for severe illness and death from COVID-19. You and all persons on the reservation acknowledge that the risk of exposure to COVID-19 and any other communicable or infectious disease includes the risk of exposing others that you and/or any of them may encounter, even if you or they are not experiencing or displaying any symptoms of illness.

You and all persons on the reservation acknowledge and agree to voluntarily assume any and all risks in any way related to exposure to COVID-19 and any other communicable or infectious disease, including illness, injury, or death of yourself or others.

Guests are responsible for confirming and understanding any health and safety requirements and protocols that may be applicable and ensuring compliance with all health and safety protocols in effect on the cruise ship and all ports and destinations during their vacation. Requirements and protocols are subject to change without notice. Review the Cruise Contract for additional details.

ITINERARY AND OFFERINGS

Itineraries, ports of call and offerings may change at any time without notice due to unexpected or unplanned circumstances or operational needs. Certain onboard venues, experiences and other offerings may be modified or unavailable, may have limited capacity and may be subject to limited availability, advance reservations or closure.

Retail establishments and other facilities in ports of call may be closed, restricted or have limited availability especially during certain holiday periods.

All prices are in U.S. Dollars. All Disney Cruise Line charges are made in U.S. Dollars only. Estimates displayed/shared in local currency are for convenience only and are based on the exchange rate provided by private vendors who use multiple market sources to calculate them. The credit card statement will reflect a charge based on the exchange rate applied by the credit card company/bank (which charge may differ from an estimate presented) and will also include additional applicable taxes and other charges or fees imposed by the credit card company/bank, if any. Disney Cruise Line is not associated with these additional charges and will not be held liable for such, including those relating to varying exchange rates and card issuer fees. Any questions about additional charges or the exchange rate applied to a booking should be directed to the Guest's credit card company/bank.

DEPOSIT/PAYMENT INFORMATION

A deposit is required to confirm a reservation. Deposit amount will be determined at time of booking. Reservations are subject to cancellation if full deposit is not received within the period specified at time of booking. Final payment shall be made through a valid credit card acceptable to Disney Cruise Line and must be received on the date determined at the time of booking. Failure to strictly comply with the deposit and final payment schedules, or any other applicable policies and procedures, will result in the automatic cancellation of reservations.

TERMS SUBJECT TO CHANGE

The purchase is not consummated until receipt of timely final payment; until timely final payment is received, Disney Cruise Line reserves the right to change all prices and other terms and conditions which appear in this website/brochure without prior notice. Changes to prices or other terms will not affect bookings with timely final payment, except where the increase results from increases in Taxes, Fees and Port Expenses, as applicable.

CANCELLATIONS/REFUNDS

Changes to the vacation commencement date or changes of Guest names may be considered cancellations. For cancellations, amounts paid, minus cancellation fees and other amounts owed, will be promptly refunded. No refunds will be made in the event of interruption or cancellation by the Guest after vacation commencement date. All appropriate refunds will be made directly to the Guest's credit card account or through the Guest's Travel Agent if the reservation is made through a Travel Agent. Disney Cruise Line is not responsible for the receipt of refund monies by Guests from their Travel Agents. Certain Travel Agents may withhold an agency cancellation fee in accordance with the terms and conditions of your contract with them. Disney Cruise Line reserves the right to restrict any changes to a reservation. All changes are subject to availability. Please note that changes made to overall party size may result in a change to the rate.

Any credit regarding refund of the Disney Cruise Line reservation will be in U.S. Dollars and to Guest's credit card used for purchase. The credit card company will proceed with the conversion of the U.S. Dollar amount to local currency, which will be calculated according to the exchange rate applied by the Guest's credit card company/bank.

If a reservation is cancelled by Disney Cruise Line prior to commencement of the cruise, Disney Cruise Line shall have no responsibility beyond the refund of monies paid related to the cruise that was cancelled by Disney Cruise Line without offset for cancellation fees imposed by Disney Cruise Line. If Disney Cruise Line cancels your cruise or delays your cruise for more than three calendar days, and you do not accept an alternative cruise or choose not to travel on a delayed cruise, you may request a refund or a cruise credit by emailing Disney Cruise Line at [email protected]. Requests must be made within 90 days of the original scheduled sail date and must include a copy of the cruise confirmation, proof and amount of payment, and cancellation or delay notice. All documentation should clearly display the vessel and scheduled date of sailing.

The below fees shall apply unless otherwise prohibited by applicable law and then the maximum fee allowed by law shall apply.

CRUISE CANCELLATION FEES

CATEGORIES WITH RESTRICTIONS: Reservations for Inside, Outside or Verandah Categories with Restrictions are NONREFUNDABLE and NONTRANSFERABLE. A 100% cruise cancellation fee applies from time of payment.

Cruises 1 to 5 Nights (Excluding Suites and Concierge Staterooms)

Cruises of 6 Nights or More (Excluding Suites and Concierge Staterooms)

Suite and Concierge Staterooms: All Sailings

AIR CHANGE/CANCELLATION FEES

Guest will be responsible for applicable change or cancellation fees assessed by an airline and/or by Disney Cruise Line. Disney Cruise Line air change and cancellation fees are below. Additional airline change or cancellation fees are subject to the airline's terms and conditions. Cancellation of your cruise booking for any reason will result in the cancellation of any air travel associated with the cruise in which case, any applicable cancellation or other fees will be applied. No changes are permitted and ticket has no value if guest has not cancelled the ticketed flight reservation prior to ticketed departure time. Changes include, but are not limited to: change of departure or arrival city, change of flight times, cancellation/removal of air, change of date, and name change/correction.

Flexible Fares Bookings

If a flexible fare is booked, air tickets are paid with your final cruise payment. Changes and cancellations can be made and are subject to the following Disney Cruise Line air cancellation fees based on the timing of the change or cancellation.

For itineraries with all flights within the United States, Canada, Puerto Rico and the US Virgin Islands:

For itineraries with any flights outside of the United States, Canada, Puerto Rico and the US Virgin Islands:

Restricted Fare Bookings

If a restricted fare is booked, air tickets must be paid in full at the time of booking at which time they are non-refundable, non-transferable. Any changes will result in a cancellation of the air booking.

A cancellation fee in the amount of the total hotel cost for all nights reserved will be assessed by Disney Cruise Line if: a) a hotel reservation in Orlando or at Aulani, a Disney Resort & Spa is cancelled 4 days or less prior to arrival date; or b) any other hotel reservation is cancelled 14 days or less prior to arrival date.

A cancellation fee in the amount of the total cost of Ground Transfers will be assessed if Ground Transfers are cancelled 7 days or less prior to arrival date.

SERVICE FEES

Changes to a reservation may result in a per Guest service fee. Please consult your Travel Agent or Disney Cruise Line for further details.

VACATION FARE

Cruise fares include shipboard accommodations on a per-Guest basis, and all meals (excluding specialty dining) and entertainment as provided on board the ship.

The cruise portion of the fare does not include airfare, ground or baggage transfers, fuel supplements, shore excursions, sightseeing or meals ashore in the ports of call, optional gratuities, alcoholic beverages, soft drinks, bottled water, laundry or valet services, or any other items not specifically included.

The optional gratuity for your assigned cruise stateroom and dining hosts will be automatically added to the onboard cruise folio on embarkation day. Guests may request to adjust or remove this optional gratuity before the end of their cruise. Simply call or visit the cruise ship's Guest Services Desk while you are onboard, any time prior to disembarking at the end of the cruise. If available on your vessel, you can use the Disney Cruise Line Navigator mobile application (the "Mobile App") to review your onboard cruise folio during your cruise. More information on optional gratuities can be found at https://disneycruise.disney.go.com/faq/onboard-services/gratuities/ .

For parties staying at a Walt Disney World Resort hotel and reserving a shipboard suite for more than 5 Guests, an additional Walt Disney World Resort hotel room will be required at additional cost. The Walt Disney World Resort portion of the fare does not include meals, beverages or any other item of a personal nature.

STATEROOM OCCUPANCY

Occupancy of stateroom on board the ships is limited to the number of berths in that stateroom. Disney Cruise Line reserves the right to limit the number of berths and single staterooms sold.

Single-occupancy fares are 200% of the double-occupancy package price.

GROUND TRANSFER INFORMATION

Subject to availability, Guests who purchase flights through the Disney Cruise Line Air Program or who make their own air arrangements may purchase ground and baggage transfers from Disney Cruise Line, which include transportation between the port of embarkation and the airport closest to the port of embarkation. Visit https://disneycruise.disney.go.com/guest-services/ground-transportation/ for information on ground and baggage transfers. Please note that those Guests who do not purchase ground transfers from Disney Cruise Line are responsible for all ground and baggage transportation to and from the airport, the port of embarkation and their hotel, if applicable. We recommend that you allow a minimum of 4 hours at the beginning and end of your cruise for travel time, customs clearances and security checks at the port of embarkation and the airport.

TRAVEL AGENTS

Travel agencies are not owned or operated by Disney Cruise Line and act solely as the Guest's agent in arranging vacations.

Travel agencies are not authorized to create any obligation or responsibility on Disney Cruise Line's behalf or in Disney Cruise Line's name or authorized to bind Disney Cruise Line in any manner or make any representation, warranty, covenant, agreement or commitment on Disney Cruise Line's behalf, or accept payment for Disney Cruise Line or take any other action on Disney Cruise Line‘s behalf. The relationship between Disney Cruise Line and travel agencies is that of independent contractor. For the avoidance of doubt, Disney Cruise Line does not give travel agencies express or implied consent to carry out a mandate, nor express or implied authority to act on behalf of Disney Cruise Line, and travel agencies are not agents of Disney Cruise Line.

Guest shall remain liable at all times to Disney Cruise Line for the price of the vacation. Guest understands and agrees that receipt of the Cruise Contract or any other information or notices by Guest's travel agent or sales agent shall be deemed receipt by the Guest as of the date of receipt by the agent. Guest acknowledges that Disney Cruise Line is not responsible for the financial condition or integrity of any travel agent or sales agent.

CRUISE HEALTH CONSIDERATIONS

By boarding the Disney Cruise Line cruise ship, Guests represent themselves as physically and otherwise fit to travel. If you have a medical condition which requires you to take prescription medication or may require you to obtain medical care during the course of your cruise vacation, please consult with your personal physician prior to traveling. For your convenience, a physician and nurse are on call 24 hours a day to provide basic medical services. The physician and nurse are not employees or representatives of Disney Cruise Line and will charge their prevailing fees for services provided at your request. Decisions regarding medical care and treatment are personal and confidential and as such are strictly between the Guest and physician and nurse.

REFUSAL OF PASSAGE

Disney Cruise Line may refuse passage or transport or may debark at any port any Guest who may be suffering from a contagious or infectious disease (including but not limited to COVID-19), ill health or whose presence in the opinion of the Master may be detrimental to the comfort or safety of other Guests or the crew, or who, in the Master's opinion, might be excluded from landing at destination by Immigration or other governmental authorities. In such cases, the Guest shall not be entitled to any refund of fare or compensation whatsoever. Disney Cruise Line reserves the right to refuse passage to Guests with criminal backgrounds.

Women who have entered their 24th week of pregnancy as of their embarkation date or who will enter their 24th week of pregnancy during the cruise will be refused passage due to safety concerns. Neither a physician's medical statement nor a waiver of liability will be accepted. In addition, Disney Cruise Line cannot be held responsible or liable for any complications relating to pregnancy at any stage. The minimum age to sail aboard Disney Cruise Line ships is 6 months of age on most itineraries, and the minimum age for Transatlantic, Hawaii, and Panama Canal itineraries is 1 year of age.

PROHIBITED ACTIVITIES

No unauthorized commercial activity or solicitation of goods and services of any kind is allowed. Photography, videotaping or recording of any kind for commercial purposes is prohibited unless authorized by Disney Cruise Line in advance. Guests may not hang, attach or otherwise display any flag, banner or sign from any part of the ship, including stateroom verandahs.

PASSPORTS/VISAS AND ENTRY REQUIREMENTS

All Guests must have valid government issued citizenship documentation in order to sail, which may include valid original passports and/or necessary visas. Those without proper citizenship documentation will be denied embarkation. Disney Cruise Line strongly encourages Guests of all ages to have a valid passport for all cruises.

Guests are solely responsible for checking and meeting the entry and documentation requirements of each country and port of call on their itinerary, including, but not limited to, valid visas and passports.

OTHER ONBOARD POLICIES

Each Guest 21 years and older may bring two bottles of unopened wine or champagne (no larger than 750ml) or six beers (no larger than 12oz) at the beginning of the voyage and at each port-of-call. All wine/champagne and beer brought onboard must be hand carried through the security process. Any alcohol packed in checked luggage will be removed and not returned, and no compensation will be offered. Guests are not allowed to bring liquors or spirits (including powdered alcohol) onboard at the start of the cruise. Any liquors or spirits purchased in ports of call will be stored until the end of the cruise. Guest must retrieve any stored alcohol at the end of the cruise. Items not retrieved at end of the cruise will be discarded and no compensation will be offered.

Dangerous or illegal articles such as weapons, explosives, liquid oxygen, combustible substances or nonprescription controlled substances may not be brought to Walt Disney World® Resort or taken aboard the ship. Any such items shall be surrendered to the Master of the ship at embarkation, and may be disposed of at the sole discretion of the Master.

No animals are allowed on board the ships except for service animals. Disney Cruise Line must be notified at least 72 hours prior to sailing if a service animal is to be brought on board the ship. Many ports of call have strict entry requirements for animals, and you must ensure that your service animal complies with all requirements of each destination. Disney Cruise Line is not responsible for your inability to visit a port of call due to your failure to comply with any such entry requirements.

For the comfort and enjoyment of our Guests, Disney Cruise Line ships have been primarily designated as non-smoking ships. To provide an onboard atmosphere that also satisfies smokers, portions of open-air decks on each ship are designated as smoking areas. Smoking is prohibited in all other areas, including Guest staterooms and private verandahs. Guests who are found smoking in their staterooms or on their verandahs will be charged USD $250, which will be added to their folio. All Guests must observe the nonsmoking areas and refrain from smoking pipes and/or cigars in any of the public areas. These requests are to provide a comfortable shipboard living atmosphere for everyone.

Coolers are not permitted except if needed for medications, baby food or items related to dietary constraints. Coolers containing personal items (e.g., soda or snacks) may NOT be brought on board. Homemade, pre-cooked or other perishable items plus any open snack containers will not be allowed to be brought on board. We regret that we are unable to provide food preparation, refrigeration or storage on board for personal food or beverage items.

For the health and safety of our Guests, parents must observe U.S. Public Health Service and/or other applicable public health authority requirements by allowing only children who are toilet trained to enter shipboard pools and spas. Diapers and swim diapers are not allowed. However, young children who are not toilet trained are welcome to enjoy our water play areas and splash zones designed exclusively for the enjoyment of children wearing swim diapers.

SERVICES FOR GUESTS WITH DISABILITIES

Disney Cruise Line offers accessible staterooms and suites, equipped for Guests with disabilities. Features include: ramped bathroom thresholds, open bed frames, added phones in the bathroom/nightstand, bathroom and shower handrails, fold-down shower seats, handheld shower heads, and lowered towel and closet bars. Note: Guests requiring a wheelchair throughout their cruise must make provisions for the use of that wheelchair prior to the cruise.

Transfer tiers are provided at one of our feature pools. Sand wheelchairs are available at Castaway Cay. Wheelchair-accessible restrooms are available in the shipboard common areas. Assistive Listening Systems are available in the main theaters. Closed captioning is available for stateroom televisions and select onboard video monitors. Sign language interpretation is available for live performances on designated cruise dates. Stateroom Communication Kits containing door knock and phone alerts, phone amplifier, bed shaker notification, a strobe light smoke detector, and a Text Typewriter (TTY) are available.

If you would like to receive additional information or request accommodations for Guests with disabilities, please discuss your needs with the reservationist at the time of booking. For information via TTY, please call 1800-718-515 (Australia) or 1800-718-515 (New Zealand).

GUESTS WITH DISABILITIES/CRUISES EMBARKING IN EUROPEAN UNION PORTS

Where applicable, Guests embarking the ship in a European Union port must carefully review Clause 24 of the Cruise Contract regarding EU Regulation 1177/2010 for additional conditions and requirements for the cruise.

Note that Guests must notify Disney Cruise Line in writing if they are a "Disabled Person" or "Person with Reduced Mobility" that may require special arrangements, medical equipment and/or supplies, or care or assistance at the terminal of embarkation or debarkation, during embarkation or debarkation or during the cruise; of any specific needs with regard to accommodation, seating or services required; and, whether they need to bring any specific medical equipment or assistance animals on board.

CRUISE PROVIDER

Magical Cruise Company, Limited (doing business as Disney Cruise Line - Registered Office: 3 Queen Caroline Street, Hammersmith, London, W6 9PE, England) and DCL Island Development, Ltd. are each separate entities and are indirect subsidiaries of The Walt Disney Company. Magical Cruise Company, Limited is the operator of the Disney Cruise Line cruise ships. DCL Island Development, Ltd. is the operator and provider of facilities on Disney's Castaway Cay.

Ships' Registry: The Bahamas

Rev. September 2022 (v. 01ANZ)

The Disney Cruise Family Travel Blog

Travel and Fun Things To Do

Updates to Disney’s Flexible Refund Policy

Disney Cruise Lines has updated its Flexible Refund Policy, affecting cruises booked on December 10 and after.

Cruises Booked After December 10, 2022

Guests who test positive for COVID-19 within 10 days of their sail date can apply their cruise fare toward a future sail date or receive a refund in their original form of payment without Disney-imposed cancellation fees . Please note that travel insurance and cancellation fees imposed by third-party suppliers, including airlines, are not refundable.

When applying the cruise fare toward a future sail date:

• The new sail date is subject to availability
• If an offer was used to book the original sail date, it might not be available or applicable to the new sail date; offer terms and conditions will apply, including blockout dates
• Guests cannot change their reservation back to the original sail date after taking advantage of this policy.

Cruises Booked Before December 9, 2022.

The Flexible Refund Policy applies only to reservations booked  before December 9, 2022.

Guests with eligible bookings who have a qualifying COVID-19-related health concern within 14 days of their sailing can receive a refund in their original form of payment without Disney-imposed cancellation fees or apply their cruise fare toward a future sail date. Please note that travel insurance and cancellation fees imposed by third-party suppliers, including airlines, are not refundable.

Qualifying COVID-19-related health concerns include Guests who:

• Have symptoms of COVID-19
• Have a temperature of 100.4°F or greater
• Have had known exposure to a person with COVID-19 within the previous 14 days
• Have tested positive for COVID-19 within 14 days of sail date
• Guests cannot change their reservation back to the original sail date after taking advantage of this policy

Once on board, Guests who are subject to mandatory quarantine or who test positive for COVID-19 will receive a pro-rated voucher for a future cruise or a pro-rated refund.

Please contact a member of our reservation team for assistance at (866) 325-6685 or (407) 566-7797.

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Cruise line customers still waiting for refunds

A choice survey of 4443 consumers reveals many cruise ship refunds have yet to arrive..

Fact-checked

Checked for accuracy by our qualified fact-checkers and verifiers. Find out more about fact-checking at CHOICE .

Need to know

• Cruise line customers are entitled to whatever refund is outlined in the terms and conditions of their agreements 
• Many customers we've heard from say they were promised refunds that have yet to come through 
• Future cruise credits that expire at the end of 2021 could see customers caught in a 'no-refund' loop 

According to an industry insider who got in touch with us in early March, the cruise ship industry had somewhere between $700 and $800 million in Australian bookings sitting with cruise companies around the world when cruising came to a stop in early 2020.

With COVID shutting down travel, many Australians who handed over those dollars never boarded a vessel or got their money back, and many are still trying. 

'We may never get this chance again'

About $10,000 was paid by Christine and her partner, one of the 4443 respondents to a travel cancellation survey we ran earlier this year. (The payment was for a cruise package including accommodation and flights.) 

She had travel insurance before she booked, but she still hasn't got her money back. 

"We are both age pensioners, 77 and 83 years old," Christie told us. "It was to be the trip of a lifetime as neither of us have ever been on a cruise. We have never spent that amount on a holiday and the money had been left to me on my mother's death. We may never get this chance again." 

They refused to give us a breakdown of where money went. We had an automated response to our last email with no reply afterwards Cruise customer Cathy

Both have health problems that make mobility increasingly challenging. 

Irene booked a cruise from Singapore to London for her 80th birthday as part of a larger tour. Then COVID-19arrived and travel was off the cards. Irene also had travel insurance but has yet to receive a refund. She describes the process of trying to get one as "impossible and extremely stressful".

Cathy's in the same boat, so to speak. She had two cruises lined up with MSC cruises and paid a $7000 deposit for the first one. She says she's had "minimal replies, nor any monies returned from them whatsoever".

"We had a rude reception from cruise staff, who were very unhelpful," Cathy says. "They refused to give us a breakdown of where money went. We had an automated response to our last email with no reply afterwards."

Many customers whose cruises were cancelled are worried they won't be able to sail before their credits expire.

Cathy* tells us she booked with Princess cruises for a May voyage with friends down the south coast of WA in January 2020. 

"We received an email saying we would get a full refund plus a credit for the hassle but have yet to receive either," she says. She too has travel insurance, but it would only cover a quarter of what she's lost. She's still waiting for the refund. (*Not her real name.)

John, who had five cruises booked back to back, is $30,000 out of pocket. 

In some cases, however, cruise lines did the right thing, setting a standard that few seem to have followed.

- Some cruise lines have gone into receivership, making refunds a long shot - Customers are being referred back to agents who organised the trip - Travel agencies have gone out of business - Travel insurance doesn't apply because customers cancelled - Banks declining chargebacks - Insurance claims denied due to pandemic or other exclusions

Future cruise credits – are they usable? 

On paper, at least, the refund policies for the cruise lines depend on the length of the cruise along with other factors. Generally, the farther out before departure that you cancel a cruise, the more likely you'll be entitled to a refund. 

As the departure date approaches, you'll likely get less and less of your money back. 

Despite what the policies say, however, many customers are still waiting for whatever refund they're entitled to. 

Clients may still be holding [credits] that are going to expire soon… such as by the end 2021, when no sailing is likely to occur

The alternative to a refund is a future cruise credit, or FCC, which nearly all cruise lines are offering. 

But there's a problem, the industry source says: "When the credits were issued, communication was patchy and not all Ts and Cs were visible to the consumer when they signed up. The time frames to use the credits were short." 

"Clients may still be holding FCCs that are going to expire soon or may be applicable to a short window, such as by the end 2021, when no sailing is likely to occur," the source continued. "We have seen some cruise lines extend these, but it is not uniform." 

Further cancellations

Customers who have already traded in their credits for a cruise scheduled this year could be looking at further cancellations, the source says. 

"So there will be cancellations on new trips, and many cruise lines are not offering refunds on these trips. The only remedy is for another future cruise credit. 

"There will be consumers who feel like they didn't have full visibility of the Ts & Cs at the time and are now caught up in a 'never refund' option with some cruise lines."

Customers of cancelled cruises have been subjected to extensive runarounds when trying to get their money back.

What the regulator says 

The Australian Competition and Consumer Commission (ACCC) says the terms and conditions in your cruise agreement dictate your rights, but adds that the Australian Consumer Law is "unlikely to apply to cancellations as a direct result of government restrictions. This may impact the remedies available to consumers". 

But our survey results suggest that not all cruise lines are honouring their Ts & Cs, at least not in a timely fashion. 

If you're cruise had been cancelled

• The ACCC "expects that consumers will receive a refund or other remedy, such as a credit note or voucher in most circumstances".
• If your Ts & Cs or the business say you had a right to a refund when you booked, the cruise line must honour this.
• Keep any communications with the business and contact them directly to request a remedy. This may be a refund or credit note or voucher, depending on your circumstances.
• Future cruise credits should have an expiration date long enough to allow you to use them.

Making travel credits fairer

Many travel providers have offered credits or vouchers in lieu of what their customers were hoping for – an actual refund. 

At the moment, the terms and conditions of these credits vary from provider to provider, and some will likely expire before they can be used. As part of our call for a cleanup of the travel industry's approach to cancellations, we've laid out what we think should be the minimum requirements for all travel vouchers, regardless of who issues them. 

• A minimum term of three years before expiration.
• The ability to transfer the credit or voucher to another person.
• The ability to split credits over multiple bookings. 
• An obligation on travel and tourism businesses to convert credits or vouchers to a refund in certain circumstances including at the expiration of the term.
• An obligation to treat bookings made with credits or vouchers in the same way as bookings paid for in cash.

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• Everything you need to know about Disney Cruise cancellation policy: A comprehensive guide

To make it easier for you to grasp the important details of Disney Cruise cancellation policy, here is a helpful table summarizing the key points:

| Points to Know | Details | | — | — | | Cancellation Fees | Disney Cruise Line imposes cancellation fees based on the time of cancellation; fees increase as the departure date approaches. | | Cancellation Deadlines | The cancellation deadlines vary depending on the length of the cruise and the type of reservation. It is crucial to be aware of these deadlines to avoid incurring hefty fees. | | Refund Options | In certain cases, guests may be eligible for a full or partial refund. Disney Cruise Line offers different refund options depending on the circumstances of the cancellation. | | Travel Insurance | Purchasing travel insurance is highly recommended to protect your investment in case of unforeseen events that may lead to cancellation. Explore the various insurance plans available and choose the one that suits your needs. |

Understanding these key points will help you navigate the Disney Cruise cancellation policy effectively and make informed decisions. Now, let’s explore each aspect in more detail to ensure you have all the necessary information before making any changes to your Disney Cruise plans.

Sources: – Disney Cruise Line Official Website: [https://www.disneycruise.com/](https://www.disneycruise.com/) – USA Today: [https://www.usatoday.com/story/travel/cruises/2019/10/23/disney-cruise-tips-what-happens-if-you-have-cancel/2455042001/](https://www.usatoday.com/story/travel/cruises/2019/10/23/disney-cruise-tips-what-happens-if-you-have-cancel/2455042001/) – Cruise Critic: [https://www.cruisecritic.com/articles.cfm?ID=3678](https://www.cruisecritic.com/articles.cfm?

Can I cancel my Disney Cruise with a full refund?

Disney Cruise Line has a cancellation policy that allows guests to cancel their cruise and receive a full refund under certain conditions. If you need to cancel your Disney Cruise, it is important to do so within the specified timeframe to be eligible for a refund. The cancellation policy varies depending on the length of the cruise and the time of cancellation. For cruises that are 1-4 nights long, guests must cancel at least 75 days prior to embarkation to receive a full refund. For cruises that are 5 nights or longer, guests must cancel at least 90 days prior to embarkation to receive a full refund. It is also worth noting that cancellation fees may apply if you cancel your cruise within a certain timeframe. For more information on Disney Cruise Line’s cancellation policy, you can visit their official website.

Can I cancel my cruise for a full refund?

Disney Cruise Line has a comprehensive cancellation policy that allows guests to cancel their cruise and receive a full refund under certain conditions. If you decide to cancel your cruise, it is essential to do so before the final payment due date, which varies depending on the length of your cruise. After this date, cancellation fees may apply. Additionally, if you have purchased travel insurance, you may be eligible for a refund if you meet the policy’s criteria. For more detailed information on Disney Cruise Line’s cancellation policy, including important deadlines and additional considerations, please refer to this comprehensive guide.

Can I cancel my Disney Cruise due to COVID?

Due to the ongoing COVID-19 pandemic, Disney Cruise Line has implemented a flexible cancellation policy to accommodate guests who need to cancel their cruise. If you find yourself in a situation where you need to cancel your Disney Cruise due to COVID-19, it is important to understand the cancellation policy and any applicable fees. Disney Cruise Line allows for cancellations up to the day before embarkation, and guests will receive a future cruise credit for the full amount of their original fare. This credit can be used towards a future Disney Cruise within a specific timeframe. It is recommended to contact Disney Cruise Line directly or visit their official website for the most up-to-date information on their cancellation policy and procedures during the COVID-19 pandemic.

How much do you lose if you cancel a cruise?

When it comes to canceling a Disney Cruise, there are a few factors that determine how much you may lose. Disney Cruise Line’s cancellation policy varies based on the timing of your cancellation and the type of cruise fare you have booked. For cancellations made within a specified time frame, guests may receive a full refund or a future cruise credit. However, closer to the departure date, cancellation fees may apply, which can result in a loss of a percentage of your total cruise fare. It is important to review the specific terms and conditions of your booking and understand the potential financial implications of canceling a Disney Cruise. To learn more about Disney Cruise cancellation policies and fees, you can visit the official Disney Cruise Line website (https://disneycruise.disney.go.com/guest-services/cancellation-policies/) or consult with a travel agent familiar with Disney Cruise Line’s policies.

Disney cruise cancellation policy 2023

Disney Cruise cancellation policy for 2023 allows guests to cancel their reservations and receive a refund under certain conditions. If the cancellation is made more than 120 days prior to the sail date, guests will receive a full refund of their deposit. For cancellations made between 119 and 45 days before the sail date, a cancellation fee will be applied. Cancellations made within 44 days of the sail date are subject to a higher cancellation fee, which may result in a partial refund or no refund at all. It is important to note that cancellation policies may vary depending on the type of reservation and the specific cruise package chosen. For more detailed information about Disney Cruise cancellation policy, please visit the official Disney Cruise Line website [https://disneycruise.disney.go.com/guest-services/cancellation-policy/].

In summary, understanding the Disney Cruise cancellation policy is crucial for any traveler considering a cruise with this renowned company. By familiarizing yourself with the terms and conditions, you can make informed decisions and be prepared for any unexpected circumstances that may arise.

To begin, it is important to note that Disney Cruise Line offers flexible cancellation options, allowing guests to modify or cancel their reservations without incurring hefty penalties. However, the specific cancellation policy varies depending on the type of cruise package and the timing of the cancellation.

For guests who have booked a standard cruise package, Disney Cruise Line generally follows a tiered cancellation policy based on the number of days prior to the sailing date. If you cancel your reservation more than 120 days before the departure, you will receive a full refund. As the departure date approaches, the cancellation penalties increase. It is advisable to review the cancellation schedule provided by Disney Cruise Line to understand the exact penalties associated with your specific booking.

In some cases, guests may opt for a non-refundable deposit when booking their cruise. This type of reservation typically offers a lower upfront cost but is subject to more stringent cancellation policies. Non-refundable deposits are generally not eligible for any refund or credit if the reservation is canceled. It is crucial to carefully consider the pros and cons of non-refundable deposits before selecting this option.

Additionally, Disney Cruise Line offers travel insurance to protect guests against unforeseen circumstances that may prevent them from embarking on their cruise. Travel insurance can provide coverage for medical emergencies, trip disruptions, and other unexpected events. It is highly recommended to thoroughly review the terms and conditions of the insurance policy to understand the coverage and limitations.

In the event that Disney Cruise Line cancels a sailing due to unforeseen circumstances, such as inclement weather or mechanical issues, the company offers various options to affected guests. These options may include rescheduling the cruise, receiving a future cruise credit, or obtaining a full refund.

It is important to note that this information provides a general overview of the Disney Cruise cancellation policy, and there may be specific exceptions or additional details depending on the individual booking. Therefore, it is always best to consult the official Disney Cruise Line website or contact their customer service directly for up-to-date and accurate information regarding your specific reservation.

When planning a Disney Cruise vacation, understanding the cancellation policy can provide peace of mind and help you navigate any unexpected changes or circumstances. By being aware of the terms and conditions, you can make informed decisions and ensure a smooth and enjoyable experience.

For more information and official details regarding the Disney Cruise cancellation policy, please visit the official Disney Cruise Line website (https://disneycruise.disney.go.com/faq/cancellation-refund-guidelines/) or contact their customer service directly at 1-800-951-3532.

Sources: 1. Disney Cruise Line Official Website: Cancellation & Refund Guidelines. Retrieved from https://disneycruise.disney.go.com/faq/cancellation-refund-guidelines/ 2. Disney Cruise Line Official Website: Travel Insurance. Retrieved from https://disneycruise.disney.go.com/faq/travel-insurance/ 3. Disney Cruise Line Official Website: Contact Us. Retrieved from https://disneycruise.disney.go.

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An unofficial disney cruise line news, information, weather, and photo blog..

Temporary Flexible Refund Policy Updates Effective December 9, 2022

Disney Cruise Line updated their temporary flexible refund policy as follows. For sailings booked on or after December 9, 2022, guests who test positive for COVID-19 within 10 days of their sail date can receive a refund in their original form of payment without Disney-imposed cancellation fees or apply their cruise fare toward a future sail date. Travel insurance and cancellation fees imposed by third-party suppliers, including airlines, are not refundable.

Once on board, Guests who are subject to mandatory quarantine or who test positive for COVID-19 will receive a pro-rated voucher for a future cruise or a pro-rated refund.

New sail dates are subject to availability. If an offer was used to book the original sail date, it may not be available or applicable to the new sail date; offer terms and conditions will apply, including blockout dates. Guests cannot change their reservation back to the original sail date after taking advantage of this policy.

Guests who booked their reservation before December 9, 2022 can view information about the Flexible Refund Policy  here and reprinted below at of the time of publication.

The Flexible Refund Policy is applicable only to reservations booked before December 9, 2022. Guests with eligible bookings who have a qualifying COVID-19-related health concern within 14 days of their sailing can receive a refund in their original form of payment without Disney-imposed cancellation fees, or apply their cruise fare toward a future sail date. Please note that travel insurance and cancellation fees imposed by third-party suppliers, including airlines, are not refundable. Qualifying COVID-19-related health concerns include Guests who: Have symptoms of COVID-19 Have a temperature of 100.4°F or greater Have had known exposure to a person with COVID-19 within the previous 14 days Have tested positive for COVID-19 within 14 days of sail date When applying the cruise fare toward a future sail date: New sail date is subject to availability If an offer was used to book the original sail date, it may not be available or applicable to the new sail date; offer terms and conditions will apply, including blockout dates Guests cannot change their reservation back to the original sail date after taking advantage of this policy Once on board, Guests who are subject to mandatory quarantine or who test positive for COVID-19 will receive a pro-rated voucher for a future cruise or a pro-rated refund. Please contact a member of our reservation team for assistance at (866) 325-6685 or (407) 566-7797. DCL’s Temporary Flexible Refund Policy – Frequently Asked Questions as of 12/6/2022

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3 Replies to “Temporary Flexible Refund Policy Updates Effective December 9, 2022”

Surprised it took this long. I’ve heard of too many people using the prior policy as “cancel for any reason” coverage. Requiring a positive test makes sense.

Anyone agree with this loyalty programme?

0-2 nights at sea: first time cruiser 3-50 nights at sea: silver 50-100 nights at sea: gold 100+ nights at sea: pearl Sounds more fair to non Florida and non US guests

Edit: sorry, this post was mentioned for the topic bellow this one

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• Disney Cruise Line

Disney Cruise Refund policy

By fantavet , June 6, 2023 in Disney Cruise Line

Recommended Posts

I'm looking to book 2 rooms for next June. My wife and I in one and my daughter and her 3 kids in the 2nd one.

The dilemma is my wife is currently ill. Our hope is that once she sees a specialist in December (yup that long of a wait) he can treat her enough to get her crusie ready by June.

IF we decide she can't make the trip is there any chance of a 100% refund? I think Disney keeps your deposit and the rest goes to a future cruise credit? Really don't want to postpone, worst case is she stays home, then I know Disney will still charge for at least 2 adults in each room but for me it would seem the price would stay the same.

I'm going to go through a TA because of all uncertainty but before I get a TA involved I'm just trying to find a general idea of my options if you have gone through something similar.

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WrittenOnYourHeart

Only Concierge is non-refundable ever. (And *GT but this far out that's not an issue.)

All other cabin types are fully refundable up to the date of Final Payment Due.

As mentioned above, as long as you don't book Concierge (or a restricted fare), you can get a full refund up until your final payment date, which is typically 90-120 days before the cruise.

If you do book a Concierge room, the deposit will be non-refundable but can be transferred to another cruise up until the final payment date. (The deposit amount will stay non-refundable even if the stateroom on the new cruise is not Concierge.)

I hope your wife is able to take the cruise. If you do decide to go without her, note that you could save money by moving one of your grandchildren into your room "on paper" since you will pay for 2 people in your room anyhow. It doesn't matter where everyone actually sleeps, but there are a few complications.  If the two rooms have different muster stations, the child in your room would need to go to your muster station, and you would need to sign a paper allowing your daughter to take her child off the ship.

Thank you so much for the replies. Very helpful!

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How To Cancel A Disney Cruise Reservation

Published: December 10, 2023

Modified: December 28, 2023

by Brunhilda Mercer

• Travel Tips

Introduction

Booking a Disney Cruise is an exciting experience, filled with anticipation of the magical adventure that awaits. However, there may be times when circumstances change, and you find yourself needing to cancel your reservation. Whether it’s due to unexpected events, scheduling conflicts, or personal reasons, cancelling a Disney Cruise reservation can be a necessary but daunting task.

In this article, we will guide you through the process of cancelling a Disney Cruise reservation, providing you with valuable information and step-by-step instructions to ensure a smooth cancellation experience. We will also explore the reasons why someone might need to cancel their reservation and address any special considerations that may arise during this process.

Understanding the cancellation policy and familiarizing yourself with the refund and credit policy is essential before proceeding with the cancellation. This will help you navigate through the cancellation process effectively and ensure that you are aware of any potential fees or penalties.

Whether you booked your Disney Cruise reservation online or through a travel agent, we will cover both methods of cancellation – online and over the phone – so you can choose the option that works best for you.

While it can be disheartening to cancel a Disney Cruise reservation, knowing the proper steps to take and understanding the policies involved will help you make informed decisions and manage any potential financial implications.

So let’s dive in and discover how to cancel a Disney Cruise reservation with confidence and ease.

Reasons for Canceling a Disney Cruise Reservation

There are various reasons why someone might need to cancel a Disney Cruise reservation. Life is unpredictable, and circumstances can change unexpectedly. Here are some common reasons why individuals may find themselves cancelling their Disney Cruise reservation:

• Unexpected Events: Life is full of surprises, and sometimes emergencies or unforeseen situations arise. This could include illness, a sudden change in personal circumstances, or family emergencies that require immediate attention. When faced with such events, cancelling a Disney Cruise reservation becomes a necessary step.
• Scheduling Conflicts: Sometimes, conflicts in schedules or conflicting priorities can make it impossible to go on a planned Disney Cruise. Work obligations, important family events, or other commitments may arise, making it necessary to cancel your reservation to attend to those obligations.
• Financial Considerations: Financial constraints can also play a role in cancelling a Disney Cruise reservation. Unexpected expenses, changes in financial situations, or the need to reallocate funds for more urgent matters may require individuals to reevaluate their cruise plans and cancel their reservation.
• Weather or Cruise Disruptions: Occasionally, inclement weather or disruptions in cruise itineraries can cause changes in plans. If the cruise line alters the route, changes the departure date, or cancels the cruise altogether due to weather conditions or unforeseen circumstances, passengers may choose to cancel their reservation as a result.
• Personal Preferences: Despite the magical experiences that Disney Cruises offer, personal preferences can change over time. Maybe you no longer desire a cruise vacation or have decided to pursue an alternative travel experience. In such cases, cancelling the reservation allows you to explore other options that align more with your current preferences.

It’s important to remember that the decision to cancel a Disney Cruise reservation is highly personal and unique to each individual’s circumstances. Whatever the reason, it’s essential to understand the cancellation policy and follow the necessary steps to ensure a smooth cancellation process.

Understanding the Cancellation Policy

Before you proceed with cancelling your Disney Cruise reservation, it’s crucial to have a clear understanding of the cancellation policy. The cancellation policy outlines the terms and conditions regarding cancellations, including any fees, refund eligibility, and the timeframe within which you can cancel without penalties.

Disney Cruise Line has a specific cancellation policy in place that you should familiarize yourself with. This policy may vary depending on the type of cruise package, length of the cruise, and other factors. Here are some key points to consider:

• Cancellation Period: The cancellation policy typically specifies the timeframe within which you can cancel your reservation without incurring any penalties. This period may be different for different cruise packages or cabin types.
• Cancellation Fees: The cancellation policy also outlines the fees or penalties that may apply if you cancel your reservation outside of the designated cancellation period. These fees may vary based on factors such as the proximity to the departure date and the type of reservation.
• Refund Eligibility: Understanding the refund policy is essential. The cancellation policy will specify whether you are eligible for a full refund, partial refund, or no refund at all based on the timing of your cancellation relative to the departure date.
• Insurance Coverage: If you purchased travel insurance for your Disney Cruise reservation, make sure to review the coverage provided. Depending on the terms of the insurance policy, it may offer protection in the event of cancellations due to specific reasons, such as illness or unforeseen emergencies.
• Special Promotions or Discounts: If you booked your Disney Cruise reservation during a special promotion or with a discounted rate, the cancellation policy may have additional provisions specific to those offers. Be sure to review these details to understand if any promotional benefits will be impacted by the cancellation.

You can find the specific cancellation policy for your Disney Cruise reservation by referring to the terms and conditions provided at the time of booking. If you booked through a travel agent, they can also assist you in understanding the policy and answer any questions you may have.

By understanding the cancellation policy, you can make informed decisions regarding your Disney Cruise reservation and be prepared for any potential fees or refund considerations.

Steps to Cancel a Disney Cruise Reservation

Cancelling a Disney Cruise reservation is a straightforward process, provided you follow the necessary steps. Here are the steps to cancel your reservation, whether you booked online or through a travel agent:

• Review the cancellation policy: Before initiating the cancellation process, review the cancellation policy for your specific Disney Cruise reservation. Familiarize yourself with any fees, refund eligibility, and the timeframe within which you can cancel without penalties.
• Gather your reservation details: Collect all the necessary information about your reservation, such as the reservation number, name of the guests, and the sailing date. Having this information readily available will simplify the cancellation process.
• Decide on the cancellation method: Disney Cruise Line offers two options to cancel your reservation – online or over the phone. Choose the method that is most convenient for you.
• Visit the Disney Cruise Line website and log in to your account.
• Navigate to the “My Plans” section or the specific area where you can manage your reservation.
• Locate your reservation and select the option to “Cancel.”
• Follow the prompts and provide the required information to complete the cancellation process.
• Review the cancellation summary and ensure that all details are accurate.
• Submit the cancellation request.
• Locate the Disney Cruise Line customer service phone number.
• Call the customer service number and wait for a representative to assist you.
• Provide the necessary details, such as your reservation number and sailing date, to the representative.
• Inform the representative about your intention to cancel the reservation.
• Follow any additional instructions or provide any required information as directed by the representative.
• Confirm the cancellation details and ask for a confirmation email or reference number.
• Confirm the cancellation: Whether you cancel online or over the phone, make sure to receive confirmation of the cancellation. This confirmation serves as proof that your reservation has been successfully cancelled.
• Review refund or credit options: Depending on the timing of your cancellation and the specific terms of your reservation, you may be eligible for a refund or future cruise credit. Review the refund and credit policy to understand the options available to you.
• Consider contacting your travel insurance provider: If you have purchased travel insurance, it’s essential to contact your insurance provider to inquire about coverage for trip cancellations. Provide them with the necessary details and follow their instructions for any reimbursement claims.

By following these steps and adhering to the specific cancellation policy of your Disney Cruise reservation, you can navigate through the cancellation process smoothly and efficiently.

Cancelling Online

If you prefer the convenience of cancelling your Disney Cruise reservation online, you’ll be pleased to know that the process is easy and user-friendly. Here are the steps to cancel your reservation online:

• Visit the Disney Cruise Line website (www.disneycruise.com) and log in to your account. If you haven’t created an account, you will need to do so using the email address associated with your reservation.
• Navigate to the “My Plans” section or the specific area where you can manage your reservation. This section typically provides an overview of your upcoming cruise and options for modifications or cancellations.
• Locate your reservation from the list of upcoming cruises and select the option to “Cancel.” This will initiate the cancellation process.
• Follow the prompts and provide the required information to complete the cancellation process. You may be asked to verify your identity by entering your password or answering security questions.
• Review the cancellation summary and ensure that all details are accurate. Pay attention to any cancellation fees or refund eligibility mentioned.
• If you are satisfied with the information provided, submit the cancellation request. It is advisable to double-check all the details before confirming the cancellation to avoid any mistakes.
• After the cancellation is submitted, you should receive a confirmation screen or email indicating that your reservation has been successfully cancelled. Keep this confirmation as proof of the cancellation.

Cancelling your Disney Cruise reservation online offers the advantage of being able to do it at any time, from the comfort of your own home. The online cancellation process is straightforward and ensures that your cancellation request is processed without the need for lengthy phone calls or waiting on hold.

However, if you have any concerns or questions during the online cancellation process, you can always reach out to Disney Cruise Line customer service for assistance.

Now that you know how to cancel your Disney Cruise reservation online, you can proceed confidently and efficiently with your cancellation if that is your preferred method.

Cancelling over the Phone

If you prefer a more personal approach or have specific questions regarding your Disney Cruise reservation, you may choose to cancel over the phone. Cancelling your reservation via phone allows you to speak directly with a representative who can guide you through the process. Here are the steps to cancel your Disney Cruise reservation over the phone:

• Locate the Disney Cruise Line customer service phone number. This can typically be found on their website or in the confirmation email you received when you made the reservation.
• Call the customer service number and be prepared to wait for a representative to assist you. Due to high call volumes, it’s advisable to have patience and try calling during non-peak hours for a shorter wait time.
• Once connected with a representative, provide the necessary details, such as your reservation number and sailing date. This information allows the representative to locate your reservation in their system.
• Inform the representative about your intention to cancel your Disney Cruise reservation. Be prepared to explain the reasons for cancellation, if asked.
• Follow any additional instructions or provide any required information as directed by the representative. They may ask for additional details to verify your identity and ensure the cancellation is processed correctly.
• Confirm the cancellation details provided by the representative. Ask any questions you may have regarding refund eligibility, cancellation fees, or future cruise credit options.
• Before ending the conversation, request a confirmation email or reference number to serve as proof of the cancellation. This is important for your records and to ensure that the cancellation has been successfully processed.

Cancelling your Disney Cruise reservation over the phone enables you to have a direct conversation with a knowledgeable representative who can address any concerns or questions you may have. They can provide you with specific information based on your reservation details and guide you through the cancellation process smoothly.

Remember to take note of the representative’s name and the date and time of the call, as well as any important information discussed during the conversation. This documentation can be useful in case of any future discrepancies or disputes.

By following these steps, you can cancel your Disney Cruise reservation over the phone confidently and ensure that your cancellation request is accurately processed.

Refund and Credit Policy

When cancelling a Disney Cruise reservation, it’s important to familiarize yourself with the refund and credit policy to understand what options are available to you. The specific policy may vary based on factors such as the type of reservation, cancellation timing, and any applicable promotions or discounts. Here are some key points to consider:

• Refund Eligibility: Depending on the timing of your cancellation, you may be eligible for a full refund, partial refund, or no refund at all. The cancellation policy will specify the cutoff dates and any associated fees or penalties for cancellations made within certain timeframes.
• Future Cruise Credit: Instead of a refund, Disney Cruise Line may offer the option of receiving future cruise credits. These credits can be applied towards a future reservation. The credit amount may vary based on the cancellation timing and the specific terms outlined in the cancellation policy.
• Promotional Benefits and Discounts: If you booked your Disney Cruise reservation during a special promotion or with a discounted rate, cancelling your reservation may impact any promotional benefits or discounts associated with the original booking. The cancellation policy will outline any adjustments or changes to these promotions in case of cancellation.
• Travel Insurance: If you purchased travel insurance for your Disney Cruise reservation, review the coverage provided. Depending on the policy, you may be eligible for reimbursement or coverage for non-refundable expenses due to specific circumstances, such as illness or other covered events that prevent you from going on the cruise.

Keep in mind that the refund and credit policy may have exceptions or special considerations. It is crucial to carefully review the specific terms and conditions of your Disney Cruise reservation, as outlined in the cancellation policy. If you have any questions or concerns about the refund or credit options available to you, reach out to Disney Cruise Line customer service for further assistance.

Always retain any confirmation emails or documentation related to your refund or future cruise credit. This serves as proof of the transaction and can be helpful in case of any discrepancies or issues that may arise later.

By understanding the refund and credit policy, you can make informed decisions regarding your cancelled Disney Cruise reservation and explore the available options for any potential refunds or credits.

Special Considerations for Canceling

While cancelling a Disney Cruise reservation may seem straightforward, there are a few special considerations to keep in mind to ensure a smooth and hassle-free cancellation process:

• Timing is Key: Be mindful of the cancellation period outlined in the policy. Cancelling within the designated time frame can help you avoid penalties or fees and potentially qualify for a full refund or future cruise credit.
• Communicate with Your Travel Agent: If you booked your Disney Cruise reservation through a travel agent, it’s important to involve them in the cancellation process. They can provide guidance, answer questions, and assist you in navigating through the necessary steps.
• Review Travel Insurance Coverage: If you purchased travel insurance, carefully review the policy to understand what coverage is available for trip cancellations. Make sure to follow the procedures outlined by your insurance provider to file any necessary claims.
• Consider rescheduling instead of canceling: If your cancellation is due to scheduling conflicts or unforeseen circumstances, it may be worth exploring the option of rescheduling your Disney Cruise rather than canceling altogether. Disney Cruise Line offers flexibility in changing your sail dates, allowing you to still experience the magic of a Disney Cruise at a later time.
• Check for Non-Refundable Fees or Services: Some elements of your Disney Cruise reservation, such as pre-booked shore excursions or onboard activities, may have separate cancellation policies or non-refundable fees. Ensure that you are aware of any additional fees that may apply when cancelling these services.
• Group Bookings or Multiple Cabins: If you booked multiple cabins or have a reservation as part of a group, cancelling may have different implications. It’s important to consult the cancellation policy and communicate with the relevant parties involved to understand the specific terms and any potential impact on the group booking.

By taking these special considerations into account, you can make informed decisions and navigate the cancellation process more effectively. Remember to review the cancellation policy, communicate openly with Disney Cruise Line or your travel agent, and explore alternative options before finalizing the cancellation.

While cancelling a Disney Cruise reservation may be disappointing, ensuring you understand the process and have considered all the relevant factors will help you navigate through this process with confidence and minimize any potential complications.

Cancelling a Disney Cruise reservation can be a difficult decision, but it’s essential to be prepared and informed throughout the process. Understanding the cancellation policy, reviewing refund and credit options, and knowing the steps involved in the cancellation process are crucial for a smooth experience.

In this article, we discussed the reasons why individuals may need to cancel a Disney Cruise reservation, such as unexpected events, scheduling conflicts, and personal preferences. We also explored the importance of understanding the cancellation policy, including the cancellation period, fees, and refund eligibility.

We provided step-by-step instructions for cancelling a Disney Cruise reservation, whether online or over the phone, and highlighted the importance of obtaining confirmation of the cancellation. Additionally, we discussed the refund and credit policy, as well as special considerations such as travel insurance coverage and rescheduling options.

Remember, each Disney Cruise reservation may have its own unique terms and conditions, so it’s important to review the specific details provided at the time of booking or consult with Disney Cruise Line customer service or your travel agent for personalized information.

While cancelling a Disney Cruise reservation may be disappointing, it’s important to prioritize your well-being and make decisions that align with your current circumstances. By following the appropriate steps, understanding the policies, and keeping any special considerations in mind, you can navigate the cancellation process with confidence.

Whether you opt for a future cruise credit or refund, remember that the magic of Disney Cruises awaits you when the time is right. In the meantime, explore other travel opportunities, take care of yourself, and know that another cruise adventure awaits you in the future.

Thank you for reading this comprehensive guide on how to cancel a Disney Cruise reservation. We hope you found it informative and helpful. Safe travels!

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Concierge Service

For a Disney Cruise experience like no other, select an upscale Concierge-level suite or stateroom. Here, you’ll feel on top of the world, all while being pampered with world-class service and exclusive amenities.

Featuring separate living rooms and bedrooms, a private verandah, exclusive access to the Concierge lounge and private sun deck, plus personal attention from dedicated Concierge Services, we’ve thought of everything you could need or want – and more.

Pre-Arrival Services

Our signature Concierge services begin before you board the ship and continue throughout your vacation and beyond. Pre-reserve onboard activities and services online up to 120 days prior to your sail date. You may also inform the Concierge Team of your preferences 130 days prior to sailing, and they will make the bookings on your behalf once the 120-day booking window opens. Requests will be processed in the order in which they are received.

Don't miss out on the exclusive concierge experience on board limited-time Disney Magic at Sea sailings. Book your spot now.

Follow our Disney Magic at Sea socials for updates

Health and safety measures, ports of call and offerings may change at any time without notice. Onboard venues, experiences, services and offerings may be modified or limited in capacity or availability, and are subject to restrictions, cancellation or closure without notice. Images may not represent health and safety measures that may be in place for future sailings. See disneycruise.com/updates .

Families cancel cruises as Disney holds out on vax requirements

Disney Cruise Line passengers are cancelling maiden voyages, as the family-focussed line continues to enforce vaccination requirements.

Since the Eastern seaboard protocols of mandated cruise ship vaccinations were repealed last month, the majority of cruise lines have removed their Covid protocols. Disney Cruises, however, remains a notable exception.

Disney’s Customer Service states the vaccination rules will be in place at least until November 16, before being reassessed. Disney Wonder arrives in Australia in October.

The delay has meant confused families have been cancelling their cruises at the last minute as they remain unsure over who will and won’t be allowed on the ship.

Cruiser Jessica Yap said she cancelled on the day her full payment was due.

“I just cancelled my Disney Cruise. Absolutely gutted about it!” she posted.

“I know Disney will eventually update their policies, but it wasn’t something I could afford to wait around and see. Fingers crossed they get their act together.

“They won’t extend my paid-in-full date due to the uncertainty of the situation and not knowing how long it may take for policies to be updated. I was told I could pay in full, but with no guarantee of a full refund if vaccination requirements remain.”

Another cruiser called Cruise Passenger and said their group was forced to cancel one of their cabins due to vaccination rules, despite not being warned when booking their cruise.

Full vaccination still required

Disney Cruise Line is still requiring full vaccination for all passengers 12 and over who wish to sail in the upcoming inaugural Australian season. The policy remains on Disney’s website and was confirmed to Cruise Passenger via a Disney Cruise Line customer service representative.

Given Disney is a family cruise line, it would have a significant number of unvaccinated teenage passengers older than 12 booked for a cruise onboard Disney Wonder . But they will be unable to cruise Disney in the season ahead. 

At this week’s Cruise 360 cruise industry conference in Brisbane, one industry figure told Cruise Passenger that they spoke to a Disney representatives who said they were expecting confirmation of a policy update in the coming days.

But that is no comfort to families with unvaccinated passengers over 12 years who, under current rules, will not be permitted to board Disney Wonder .

Families begin cancelling Disney cruises

While Disney holds out on updating their policy, that delay has led to some guests cancelling their cruises. With final payments looming, some passengers have decided they can’t hold out any longer.

Posts regarding vaccination rules in Disney Facebook Groups are quickly garnering hundreds of comments, as cruisers remain confused. The Disney Cruise Australia season begins in October, just over a month away.

Cruise Passenger has also contacted leading travel agents, who are also unsure of how the rules will play out.

For more information on Disney Cruises vaccination policies, click here

This doesn’t make sense. As of 30 August 2023 Disney will accept unvaccinated passengers from the USA but not Australia. They just missed out on my business as well. I did not continue with my booking departing in October

There is nothing ‘wrong’ with people who choose not to have their children vaccinated for COVID. My children are adults now, but if they were still children I would not have them vaccinated as I would consider that to be the ‘safer’ option. I don’t believe there has been enough time to truly determine the safety of the vaccine. I was mandated to have the vaccine to continue working as a registered nurse and I now believe I should have refused, as did other registered nurses. We had a friend that had no known health issues and after receiving a COVID vaccine, she sadly passed away due to blood clots forming. After losing our friend I have refused to have any booster COVID vaccines. During a shift at work this year I asked a security officer why I hadn’t seen him, he explained that after receiving a COVID vaccination he lost his eyesight for 12 months. I talked about what he had told me with an Ophthalmologist and they confirmed they have been treating people post COVID vaccination with a condition called Optic Neuritis. There are many research articles online that you can access pertaining to these cases. These are by no means, the only medical conditions that have been caused by having a COVID vaccination but if you are interested you can easily research more on the internet. Lastly, regardless of people being fully vaccinated, they are still able to transmit the virus. Again, there are many research articles on the internet that confirm this. One of these articles, published by the medical journal, ‘The Lancet’ can be found here,

I think it’s time we should stop judging people for making a decision that they believe is keeping them and their families safe, whether that may be choosing to have a COVID vaccination or choosing not to.

what is wrong with you Diana If you bothered to look into it you would find you are safer with unvaccinated people around you. Analyse the science, read the data. Hope Disney goes broke

What is wrong with those who are cancelling? It is much safer for me and my family to be surrounded by fully vaccinated people.

Disney is a woke basket case. Their diversion from what Walt Disney had built, is appalling. They are trying to impose their disgusting values on young children. I would never travel with them. I will not watch or buy, any of their woke garbage. It is no longer suitable for young children. Like many other business that have chosen this path, they have been losing billions and will continue to do so! And they deserve it!

Comments are closed.

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