travel jnsurance post office

Post Office Travel Insurance: A Getting Started Guide from the Experts!

The Post Office is regarded as the largest retail network in the UK as well as the largest financial services chain that’s been there for more than 370 years. However, apart from that, the company also offers insurance products, one of which is the post office travel insurance.

In this article, we’re going to talk about everything you need to know which regard to this particular travel insurance. But before that, let’s have a look at the achievements of the Post Office regarding insurances.

What is the Post Office?

Post Office has been voted the “Best Travel Insurance Provider” for 9 straight years starting from 2006 to 2015. Apart from that, it also received the Silver award from the British Travel Awards in 2016 and 2017.

As a massive network, the Post Office offers a wide range of options when it comes to their insurance policies. One of them is the rudimentary budget cover through the Super Economy Travel Insurance. There’s also the Premier Plus policy which provides complete coverage.

Primary Insurance Policies Offered

There are three main types of travel insurance policies offered by the Post Office, namely annual multi-trip, backpacker travel cover, and single trip.

Let’s have a breakdown of each of these policies:

Single Trip

The single trip insurance will provide coverage depending on your age when you obtain your insurance policy. The Post Office website states that those who are below 71 will be covered 365 days per trip. Meanwhile, those who are 71-75 will be covered 90 days and individuals 76-85 are only covered for 31 days.

As the name implies, a single trip policy will cover for you if you plan to take a single trip in the near future.

Annual Multi-trip

The multi-trip policy allows you to spread your trip abroad using a voluntary add-on. You can receive coverage of around £10 million for a medical emergency. They also have a 24/7 medical emergency helpline available.

This policy is perfect if you plan to travel several times a year without having to go through the hassles of obtaining concealment every single time.

For the single and multi-trip policies, there are five different levels available.

Here’s a detail detailing these levels alongside other important details:

All of the levels come with a personal liability cover ranging from £1-3 million. However, the Super Economy comes with various extras like death, personal accident, personal money, hospital benefits, and passport cover.

Backpacker Travel

The backpacker travel insurance is designed for backpackers who are price aware. As such, the Post Office provides two coverage options for them: Economy and Super Economy.

The two policies will provide coverage for up to 18 months. Moreover, you can come back home 3 times within a span of seven days. However, you have to keep in mind that the coverage doesn’t apply if you’re in the UK.

This is often the best option if you plan an adventure trip as it covers you from sharks to safaris and more. The policy can be availed of by anyone between 18 and 60 years old. You can also avail of additional cover for business, cruise, golf, and winter sports and add any of them in the above policies but for an extra cost.

Other Policies Offered

Apart from the major insurance policies offered by the Post Office, there are also several other policies which are as follows:

This is perfect for individuals who plan to go on a golfing holiday . Through this policy, you can enjoy the following:

Protection in case you can’t play due to injury or poor weather
Coverage against injury personal liability cover and while playing
Coverage for your golfing equipment against theft

Cruise Cover

If you plan to enjoy the luxury of a cruise, then this policy is for you. It protects you from any unforeseen risks that might come along with cruise holidays. It comes with the following features:

Coverage for a delayed transport
Coverage for damage or stolen evening dress
Replacement of any lost or misplaced damaged

Winter Sports Cover

Winter sports do come with their own risks, but this policy will ensure that you can still have fun despite that. It comes with the following inclusions:

24/7 medical assistance
Coverage for sports like ice skating and snowboarding
Protection from any injuries
Protection for a damaged or stolen equipment

Worldwide Cover

This policy ensures that you won’t suffer from any issues with your insurance when you go traveling around the world. It comes with the following features:

Emergency repatriation
24/7 medical emergency helpline
Replacement for lost or stolen documents
Financial coverage for medical treatment in the event of injury or illness when traveling

Pre-Existing Medical Condition

Post Office’s coverage for a pre-existing medical condition ensures that you can get to have fun and enjoy life despite your condition. It includes the following features:

Quick and easy repatriation
Treatment monitoring
Payment for any medical expenses while you’re traveling

Family Cover

This is the perfect policy if you plan to travel together with your policy. This will allow you to avoid any hassles that come with obtaining individual policies for each of your family members. It includes the following:

Maximum of £10 million emergency medical coverage in the event of injury or illness while traveling
Assistance during a vehicle breakdown missed departure or delayed public transport

Cost and Coverage

One of the main reasons why the Post Office travel insurance has managed to outdo most of its competitors in the market is its very cheap cost. In fact, it has the cheapest insurance quotes available on the market.

When it comes to coverage, Post Office covers all basic forms of coverage including property damage, comprehensive coverage, and bodily injury liability among others. However, you can also gain access to special kinds of coverages that are exclusive to Post Office travel insurance members.

These special coverages come in the form of emergency road service, rental reimbursement, and mechanical breakdown insurance.

Policy Exclusions

These are the general exclusions that apply to any of Post Office’s travel insurance policies:

Claims due to war or act of terrorism
Traveling for the purpose of receiving treatment overseas
Traveling without heeding the advice of a medical professional
Personal injury caused intentionally
Taking part in an organized sports competition

Are there any special policy rules for pregnant women who travel?

There are certain limitations for pregnant women who want to travel.

In line with the Complications of Pregnancy and Childbirth policy, coverage for pregnant women will only include the following:

Ectopic pregnancy
Emergency Caesarean sections and medically necessary termination
Gestational hypertension
Hydatidiform mole
Hyperemesis gravidarum
Placental abruption
Placenta praevia
Pre-eclampsia
Postpartum hemorrhage
Retained placenta membrane
Stillbirths and miscarriage
Premature births more than 8 weeks before the expected delivery date

Will the policy provide cover during a war or terrorist act?

Unfortunately, you won’t be covered for any terrorist act that doesn’t involve the use of chemical agents and nuclear weapons.

How many people are included in a family?

A family can either consist of a couple or a group consisting of up to 8 travelers.

It can also include a person with his/her partner, dependent children, and dependent grandchildren below 18 years of age. Keep in mind that you will have to pay the appropriate premium for this.

Wrapping Things Up

Post Office is one of the leading health insurance companies in the UK. With their wide range of travel insurance policies, you will be able to enjoy peace of mind as you go traveling into other countries.

The best part is, the policies offered by the Post Office are one of the most affordable options currently on the market.

Read Insurance for International travelers

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Warnings and insurance

Your travel insurance could be invalidated if you travel against FCDO advice. Consular support is also severely limited where FCDO advises against travel.

FCDO advises against all travel to Russia

FCDO advises British nationals against all travel to Russia due to the risks and threats from its continuing invasion of Ukraine. The situation in Russia is unpredictable. This includes:

security incidents, such as drone attacks, happening in some parts of the country
lack of available flights to return to the UK
limited ability for the UK government to provide consular assistance

There is also a high likelihood that terrorists will try to carry out attacks, including in major cities. See ‘Safety and Security’ section .

Security situation in Russia

The Russian invasion of Ukraine continues. There are reports of drone attacks and explosions in areas in western and southern Russia, particularly near the Russian border with Ukraine, Moscow and St Petersburg. Military activity is currently underway in Kursk and Belgorod oblasts.

Political rallies and demonstrations may take place in Moscow, St Petersburg and across Russia. Check local media for the latest information. Be vigilant and avoid any political demonstrations or gatherings. 

The situation remains unpredictable and could escalate without warning.

Leaving Russia

FCDO advises British nationals to consider leaving Russia.

If you do not need to be in Russia, we strongly advise you to consider leaving.

You cannot fly directly from Russia to the UK or through EU countries. Commercial flight options are limited and can sell out quickly. Check with your airline or travel provider.

British nationals should exercise extreme caution at all times. Travel within or out of Russia is at your own risk.

You cannot fly direct from Russia to the UK or through EU countries. There are limited commercial airlines with indirect flights via the Middle East, Serbia and Turkey. Check the latest information with your airline or travel provider.

Land borders may be busy. Be prepared for a long wait to exit Russia. You may also be questioned at the border. During periods of unrest, check the local media for updates on the situation before travelling.

Road border crossings between Finland and Russia will be closed until at least 11 February 2024. Consult the  Finnish border guard website  for up-to-date information. Further changes may be announced at short notice.

Some European countries have restricted or banned the entry of vehicles registered in Russia, this includes:

If you plan to drive a vehicle registered in Russia into Europe check that you are eligible to do so.

Some bus companies have international routes. The situation may change quickly. From 18 November 2023, Finland will restrict entry at some road border crossings (See ‘Travelling from Russia to Finland’). Check these companies for availability of buses, timetables and tickets:

Ecolines – buses to Riga (Latvia), Tallinn (Estonia), Vilnius (Lithuania) and other destinations in Europe
Baltic Shuttle – buses from St Petersburg to Tallinn (Estonia)
Lux Express – buses from St Petersburg to Riga (Latvia), Tallinn (Estonia)

Travelling from Russia to Latvia

Check the travel advice for Latvia .

See the Latvian government website for information on crossing the border.

Travelling from Russia to Finland

Check the travel advice for Finland .

Road border crossings between Finland and Russia will remain closed until further notice. Consult the Finnish border guard website for up-to-date information. Further changes may be announced at short notice.

The border crossing points for maritime traffic at Haapasaari, the port of Nuijamaa and Santio will be closed to leisure boating from 15 April until further notice.

The train service from Russia to Finland is no longer available.

Travelling from Russia to Estonia

Check the travel advice for Estonia .

See the Estonian police and border guard website for information on crossing the border.

From 1 February 2024, it is not possible to cross the border by vehicle via the Narva-Ivangorod crossing point, whilst construction works take place on the Russian side. The crossing is open to pedestrians.

Travelling from Russia to Lithuania

Check the travel advice for Lithuania .

If you’re planning to cross into Lithuania by road from Kaliningrad oblast at the Kybartai border crossing point, see the Lithuanian state border crossing website .

Travelling from Russia to Norway

Check the travel advice for Norway .

Staying in Russia

If you decide to stay in Russia, you should:

keep your departure plans under constant review
ensure your travel documents are up to date
follow local media
stay alert to security warnings and follow the advice of local authorities
take cover in buildings or underground and avoid windows in the event of drone attack
sign up to email alerts for Russia travel advice

Read FCDO advice on what to do if you’re affected by a crisis abroad and how to prepare.

Support for British nationals in Russia

The British Embassy in Moscow and British Consulate Ekaterinburg are open, but the situation could change at short notice.

In person consular support in Russia is limited. It is very limited in parts of Russia because of the security situation and the size of the country, particularly in the North Caucasus.

If you need consular assistance, call our 24-hour helpline +7 495 956 7200 and select the option for consular services for British nationals.

Contact the Russian emergency services on 112.

Dual nationals

Dual British-Russian nationals are treated as Russian nationals by local authorities. The consular support FCDO can provide is severely limited. If you are arrested or detained, Russian authorities are unlikely to allow us consular access.

In 2022, Russia declared a partial mobilisation of Russian citizens to join the military forces. Military recruitment continues. Anyone with a Russian passport could be conscripted.

In August, Russian law was amended to stop Russian nationals eligible for military conscription from leaving Russia from the day their draft notice appears on the federal electronic conscription register.

Travel insurance

If you choose to travel, research your destinations and get appropriate travel insurance . Insurance should cover your itinerary, planned activities and expenses in an emergency.

About FCDO travel advice

FCDO provides advice about risks of travel to help you make informed decisions. Find out more about FCDO travel advice .

Follow and contact FCDO travel on Twitter , Facebook and Instagram . You can also sign up to get email notifications when this advice is updated.

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COVID-19: travel health notice for all travellers

Russia travel advice

Latest updates: The Health section was updated - travel health information (Public Health Agency of Canada)

Last updated: August 7, 2024 14:28 ET

Terrorist attack in Krasnogorsk, Moscow Oblast

On March 22, 2024, a terrorist attack occurred at the Crocus City Hall, a concert venue in Krasnogorsk, just outside central Moscow. There are reports of gunfire and explosions. The incident resulted in multiple casualties and fires continue to burn around the site of the attack.

Local authorities have cordoned off the affected area and have cancelled upcoming mass gatherings in Moscow. Further attacks could occur at any time.

If you are in Moscow Oblast:

avoid the affected area
follow the instructions of local authorities
exercise extreme caution in public and avoid large gatherings
contact the Embassy of Canada to Russia, in Moscow, if you require consular emergency assistance

Armed conflict with Ukraine

On June 24, 2023, there were reports of military tensions in the Rostov region.

Flight availability, already reduced following Russia’s full-scale invasion of Ukraine, continues to be subject to unpredictable and significant limitations. If you are in Russia, you should leave while commercial means are still available.

Some financial transactions, including those with Canadian major credit and ATM cards, are not possible. As a result, you may not be able to use your credit card for purchases within Russia or to withdraw cash at an ATM. Availability of essential services may also be affected.

Communications related to the current situation are scrutinized by local authorities. You may face heavy consequences if you discuss, share or publish information related to the Russian invasion of Ukraine. Foreign journalists and other media workers in Russia may also face considerable risks.

Security conditions are unpredictable and could deteriorate without notice. The ability of our Embassy to provide consular services in Russia may become severely limited.

There have been armed incursions and shelling in areas close to the Russian-Ukrainian border, notably in Bryansk and Belgorod Oblasts. Drone strikes, explosions and fires have also occurred at key infrastructure sites and military installations further into Russia's interior and in cities, including in Moscow and St. Petersburg.

You may encounter an increased security presence with potential disruptions to transport and movement, especially in areas near Russian military installations.

Avoid all travel to Russia. If you decide to remain despite this advisory, be aware that:

you may have to stay in Russia longer than expected
you may be affected by shortages of essential products and services
you may not be able to use your banking cards for payment or to withdraw funds
you should not depend on the Government of Canada to help you leave the country

Additionally, while you remain in Russia, you should:

review your personal security plans on a daily basis
keep a low profile
refrain from discussing political developments in public or online
avoid areas where demonstrations and large gatherings are taking place
make sure you have an adequate supply of cash, essential items and medications
avoid any area where there are military installations or activity
monitor trustworthy news sources to stay informed on the evolving situation
make sure your travel documents are up-to-date, including those of your family
contact your air company to check on flight availability
communicate your travel plans to family and friends
register and update your contact information through the Registration of Canadians Abroad service and encourage other Canadian citizens in Russia to do so

Rostov Oblast

The Russian government has declared a state of emergency and maintains a significant military presence in Rostov Oblast. The situation along the Ukrainian border is unpredictable and could change quickly. Exercise extreme vigilance if you must travel to this region, as armed clashes and violence pose serious threats to your safety. If you are currently in this area, you should strongly consider leaving. The ability of the Embassy of Canada to Russia in Moscow to provide consular assistance in this district is extremely limited.

Republics of Chechnya, Dagestan and Ingushetia, and Stavropol Krai

Terrorist attacks are frequent in the Chechnya, Dagestan and Ingushetia republics and Stavropol region. The security situation is unstable and dangerous. Suicide bombings occur on a regular basis and targeted assassinations have also taken place. Unexploded mines and munitions are widespread. Kidnapping for ransom is also common.

You must obtain special permission from the Ministry of the Interior to enter certain areas and regions.

Republics of Kabardino-Balkaria (including the Mount Elbrus region), Karachai-Cherkessia and North Ossetia

Tensions are high in Russia’s border regions with Georgia and may affect the security situation in Kabardino-Balkaria, Karachai-Cherkessia and North Ossetia republics. Military operations are carried out with little or no notice, and are accompanied by travel restrictions. The border crossings to Azerbaijan and Georgia are subject to frequent, sometimes lengthy closures.

There is a threat of terrorism. Terrorist groups have called for attacks on Russian soil. Incidents resulting in death and injury have occurred most frequently in the North Caucasus region, Moscow and St. Petersburg, but may happen throughout the country. Terrorist attacks could occur at any time.

Targets could include:

government buildings, including schools
cultural venues, including concert halls, nightclubs, and event centres
places of worship
Russian airlines, airports and other transportation hubs and networks
public areas such as tourist attractions, restaurants, bars, coffee shops, shopping centres, markets, hotels and other sites frequented by foreigners

Always be aware of your surroundings when in public places.

Russian authorities have increased general security measures in Moscow and other large cities.

Violent crime

Crime against foreigners is a serious problem. Harassment and assaults are prevalent, particularly against foreigners of Asian and African descent. Some victims have died as a result of assaults. Foreigners in the areas to which we advise against all travel are particularly vulnerable. Several journalists and foreign aid personnel working in Russia have been killed or kidnapped. Criminals have targeted and destroyed well-marked aid convoys. Exercise extreme caution in crowds and open markets.

Petty crime

Petty crime, such as pickpocketing and purse snatching, occurs frequently and is often committed by groups of children and teenagers. Criminals use various techniques to distract the victims, including requests for help. In such situations, walk away quickly. Preferred areas for criminals include:

underground walkways
public transportation and transportation hubs
tourist sites
restaurants and markets
hotel rooms and residences (even when occupied and locked)

Reduce your risk of being targeted by travelling in groups with reputable tour agencies.

Avoid showing signs of affluence and ensure personal belongings, including passports and other travel documents, are secure at all times. Replacing travel documents and visas is difficult, and could considerably delay your return to Canada.

Criminal strategies

Criminals may also pose as police officers, particularly in St. Petersburg. Real police officers wear a visible personal identification number on their uniforms. Bogus checkpoints may be set up in rural areas to commit robbery.

Demonstrations and elections

Demonstrations take place. Even peaceful demonstrations can turn violent at any time. They can also lead to disruptions to traffic and public transportation.

Avoid areas where demonstrations and large gatherings are taking place
Follow the instructions of local authorities
Monitor local media for the latest information

Due to heightened political tensions, be vigilant and don’t discuss political developments in public.

Useful links

More about mass gatherings (large-scale events)
Laws regarding minors involved in demonstrations

Tensions on the Korean Peninsula

Tensions on the neighbouring Korean Peninsula could escalate with little notice and the security situation could deteriorate suddenly. Tensions may increase before, during and after North Korean nuclear and missile tests, military exercises or as the result of incidents or military activities at or near the inter-Korean border. Monitor developments, remain vigilant and follow the instructions of local authorities.

Spiked food and drinks

Never leave food or drinks unattended or in the care of strangers. Be wary of accepting snacks, beverages, gum or cigarettes from new acquaintances. These items may contain drugs that could put you at risk of sexual assault and robbery.

There have been cases of foreigners developing friendships or romantic relationships over the Internet and becoming entangled in financial issues in Russia. Remain vigilant and be aware that we can’t help you recover lost funds or property in such cases.

Only exchange money at major banks. Foreigners have been scammed in the past when exchanging money on the street.

Traffic police may stop motorists to collect fraudulent cash fines on the spot.

Credit card and automated banking machine (ABM) fraud occurs. Be cautious when using debit or credit cards:

pay careful attention when your cards are being handled by others
use ATMs located in well-lit public areas or inside a bank or business
avoid using card readers with an irregular or unusual feature
cover the keypad with one hand when entering your PIN
check for any unauthorized transactions on your account statements

Overseas fraud

Organized crime

Organized criminal groups are active throughout Russia, particularly in large cities. Extortion and corruption are common business practices, including among foreign businesses. Criminals demand protection money from their victims under threat of serious violence. Report extortion attempts to Russian authorities.

Surveillance

Authorities may place foreigners under surveillance. Hotel rooms, telephones, fax machines and e-mail messages may be monitored. Personal possessions in hotel rooms may be searched.

Power outages

Power outages and shortages occur often throughout Russia.

2SLGBTQI+ persons

Discrimination against 2SLGBTQI+ individuals is common.

2SLGBTQI+ travellers, as well as their friends and families, have been targets of harassment and violence, particularly outside of Moscow.

Travel and your sexual orientation, gender identity, gender expression and sex characteristics

Road safety

Road conditions vary and are often poor outside major cities.

Drivers don’t respect traffic laws and often drive and park on pedestrian areas. Accidents are common. Pedestrians should be particularly careful. In the event of an accident, don’t move the vehicle until the police arrive, even if the car is obstructing traffic.

Drive only during the day.

In winter, road travel can be hazardous due to ice and snow.

Public transportation

When travelling by train, store valuables in a safe place and don’t leave the compartment unattended. Lock the door from the inside.

Most major cities have reliable public transportation including buses, subways or streetcars.

Use only registered taxis and don’t share a taxi with strangers. Foreigners have been victims of assault and robbery when using unregistered taxis.

Book taxis in advance either by phone or through taxi company apps. Avoid flagging down taxis on the street, but if you do, negotiate the price before getting into the taxi.

Marine transportation

Boat accidents are common due to the overloading and poor maintenance of some vessels. Safety standards differ from those in Canada. Exercise caution and common sense when using marine transportation. Don’t board vessels that appear overloaded or unseaworthy.

We do not make assessments on the compliance of foreign domestic airlines with international safety standards.

Information about foreign domestic airlines

Every country or territory decides who can enter or exit through its borders. The Government of Canada cannot intervene on your behalf if you do not meet your destination’s entry or exit requirements.

We have obtained the information on this page from the Russian authorities. It can, however, change at any time.

Verify this information with the Foreign Representatives in Canada .

border_crossings_with_finland

Border crossings with Finland

Finnish authorities have closed border crossings along the land border with Russia. As of December 15, 2023, all land border crossings are closed.

Contact information and hours of operation – Finnish Border Guard

Entry requirements vary depending on the type of passport you use for travel.

Before you travel, check with your transportation company about passport requirements. Its rules on passport validity may be more stringent than the country’s entry rules.

Regular Canadian passport

Your passport must be valid for at least 6 months beyond the date you expect to leave Russia.

Passport for official travel

Different entry rules may apply.

Official travel

Passport with “X” gender identifier

While the Government of Canada issues passports with an “X” gender identifier, it cannot guarantee your entry or transit through other countries. You might face entry restrictions in countries that do not recognize the “X” gender identifier. Before you leave, check with the closest foreign representative for your destination.

Tourist visa

You need a tourist visa if you are staying at a hotel or other commercial establishment. Ensure that the hotel registers your visa when you check in.

It is best if you book your travel through a travel agency, which will submit a tourist visa application on your behalf. Canadian travel agents work with Russian travel agencies or companies, which act as sponsors for tourist visas.

In cases of expired tourist visas or lost or stolen Canadian passports, only the visa-sponsoring travel agency is authorized to apply for a new tourist visa on your behalf. Extensions are not issued. Holders of expired visas face heavy fines or detention upon departure.

Guest visas

You need a guest visa if you intend to stay in private accommodations. The host must obtain an official invitation (priglashenie) from the nearest Russian visa and passport office (UFMS) and send it to you in Canada. You must then take the invitation, the visa application and your passport to a Russian embassy or consulate to apply for the visa.

Foreign diplomatic missions and consulates in Canada

Business visa

To get a business visa, you need to be sponsored by a Russian individual or organization (the host). It may take up to 3 months for the host to obtain approval for sponsorship from the Ministry of the Interior. Any subsequent change (replacement or extension) to the original visa must be made by the sponsor. A business visa is not a work permit.

You must have a valid visa to be allowed to leave Russia. If your visa expires, your sponsor must apply for an exit visa on your behalf. To avoid problems, including deportation, make sure your visa is valid beyond your intended departure date.

Visa exceptions

Contact your cruise company to find out if you need to apply for a Russian visa before your cruise starts. International cruise passengers may enter Russia at specific port cities without a visa for up to 72 hours. Your cruise ship tour guide must have all the authorizations required for your entry by the Russian authorities. While in Russia, make sure that you’re able to contact your cruise ship tour guide at any time, in case of emergency or any issue with local authorities.

Some Russian international airports have transit areas that allow for visa-free travel through Russia. If you plan to transit through Russia, check with your transportation carrier to see if transit visa exceptions apply to you.

Migration card

You must complete a migration card upon your arrival in Russia. These cards are usually distributed on flights and trains entering Russia or at points of entry, but sometimes they are not available, even at major international airports. Even if that’s the case, you are responsible to find a migration card and fill it out. You must keep and carry part B of the migration card throughout your stay. The card is required for hotel registration.

If the police request to see your migration card, you must comply. You must present it, your passport and your registered visa. You must also present the card to border officials upon departure.

If you hold a multiple-entry visa, you must fill out a new migration card every time you enter Russia.

Loss of this card can result in fines, serious delays or imprisonment at the time of departure.

Registration

All foreign visitors must register their arrival within 72 hours of entering the country (excluding weekends and national holidays). If you have made accommodation arrangements with a hotel for your entire trip, the hotel will take care of registering your stay with the authorities.

Visitors staying in private accommodations must register with the territorial office of the Federal Migration Service. Any Russian citizen with a resident registration (propiska) can register a foreigner staying at their home at a local police station or any post office. A small registration fee may apply. The visitor’s host must be present during the process.

Violation of the rules of migration registration may result in a fine. In some cases, visitors may face expulsion from Russia and a ban from re-entering of up to 5 years.

Customs declaration form

Upon arrival in Russia, you must fill out a customs declaration form, then go through the red customs line and have the form stamped by a customs official. Without the stamp, any undeclared currency and valuables—including items that could be considered antique—may be confiscated upon departure.

You must declare amounts of currency exceeding US$10,000 at border crossings. You may also have to provide information on the origin of the money and its intended use. Currency exceeding the amount stated on the declaration form will be confiscated if you have not obtained an official bank receipt authorizing the clearance of these sums. The declaration form must be kept until departure.

Upon departure, you must fill out a second customs declaration form and present the two forms to a customs official. You must declare any amount greater than RUB3,000. If you fail to declare, in writing, the amount of currency in your possession, the undeclared currency and valuables may be confiscated and you may be detained and face criminal charges leading to imprisonment.

Special permits and restricted areas

Travel to and residency in several Russian cities and regions is restricted. You must obtain permission from local authorities prior to entering a restricted city or region. Failure to do so may result in arrest, fines and/or deportation. Attach an itinerary to your visa application to avoid delays. Some areas must be specifically indicated in the visa, and you may have to pay an extra fee to include them.

Passport requirements for individuals holding both Canadian and Russian citizenships

If you have dual citizenship, you must enter and leave Russia on a Russian passport.

If your Russian passport expires prior travelling to Russia, Russian authorities in Canada can extend it for entry into Russia only. If the passport expires during your stay in Russia, you must obtain a new one before leaving. Renewing a Russian passport may take several months.

If you enter Russia with a repatriation certificate issued by Russian authorities abroad, you may not be allowed to leave on a Canadian passport. This certificate is only valid for one-way travel into Russia.

Entry ban on vehicles with Russian license plates

In September 2023, the Baltic States (Latvia, Estonia and Lithuania) and Finland announced a ban on vehicles with Russian license plates entering their respective territories. The ban is enforced at the border as a result of existing European Union sanctions on the Russian Federation. Lithuania will allow an exception for travellers able to prove transit to the Russian exclave of Kaliningrad.

Other countries from the EU or the Schengen area have introduced similar bans. You should confirm with local authorities before travelling to the EU or Schengen area.

Land border with Belarus

Only local residents are allowed to travel by land from Russia to Belarus. This restriction applies to cars, tour buses and trains.

Health entry requirements

If you are planning to remain in Russia for more than 3 months, you must provide a medical certificate of a negative test for HIV infection. The certificate must be valid for 3 months from the date of testing and include:

passport details (full name, date of birth, passport number and country of residence)
HIV test information (date of test, test results and signatures of the doctor who performed the test and the person examined)
the length of your intended stay in Russia

Other tests (such as for tuberculosis and leprosy) may be required for individuals staying in Russia for more than 3 months.

Children and travel

Learn more about travelling with children .

Yellow fever

Learn about potential entry requirements related to yellow fever (vaccines section).

Relevant Travel Health Notices

Global Measles Notice - 13 March, 2024
COVID-19 and International Travel - 13 March, 2024

This section contains information on possible health risks and restrictions regularly found or ongoing in the destination. Follow this advice to lower your risk of becoming ill while travelling. Not all risks are listed below.

Consult a health care professional or visit a travel health clinic preferably 6 weeks before you travel to get personalized health advice and recommendations.

Routine vaccines

Be sure that your routine vaccinations , as per your province or territory , are up-to-date before travelling, regardless of your destination.

Some of these vaccinations include measles-mumps-rubella (MMR), diphtheria, tetanus, pertussis, polio, varicella (chickenpox), influenza and others.

Pre-travel vaccines and medications

You may be at risk for preventable diseases while travelling in this destination. Talk to a travel health professional about which medications or vaccines may be right for you, based on your destination and itinerary.

Yellow fever is a disease caused by a flavivirus from the bite of an infected mosquito.

Travellers get vaccinated either because it is required to enter a country or because it is recommended for their protection.

There is no risk of yellow fever in this country.

Country Entry Requirement*

Proof of vaccination is not required to enter this country.

Recommendation

Vaccination is not recommended.

* It is important to note that country entry requirements may not reflect your risk of yellow fever at your destination. It is recommended that you contact the nearest diplomatic or consular office of the destination(s) you will be visiting to verify any additional entry requirements.

About Yellow Fever

Yellow Fever Vaccination Centres in Canada

There is a risk of hepatitis A in this destination. It is a disease of the liver. People can get hepatitis A if they ingest contaminated food or water, eat foods prepared by an infectious person, or if they have close physical contact (such as oral-anal sex) with an infectious person, although casual contact among people does not spread the virus.

Practise safe food and water precautions and wash your hands often. Vaccination is recommended for all travellers to areas where hepatitis A is present.

Tick-borne encephalitis (TBE) is a risk in some areas of this destination. It is a viral disease that affects the central nervous system (brain and spinal cord). It is spread to humans by the bite of infected ticks or occasionally when unpasteurized milk products are consumed.

Travellers to areas where TBE is found may be at higher risk during April to November, and the risk is highest for people who hike or camp in forested areas.

Protect yourself from tick bites . The vaccine is not available in Canada. It may be available in the destination you are travelling to.

Measles is a highly contagious viral disease. It can spread quickly from person to person by direct contact and through droplets in the air.

Anyone who is not protected against measles is at risk of being infected with it when travelling internationally.

Regardless of where you are going, talk to a health care professional before travelling to make sure you are fully protected against measles.

Japanese encephalitis is a viral infection that can cause swelling of the brain. It is spread to humans through the bite of an infected mosquito. Risk is very low for most travellers. Travellers at relatively higher risk may want to consider vaccination for JE prior to travelling.

Travellers are at higher risk if they will be:

travelling long term (e.g. more than 30 days)
making multiple trips to endemic areas
staying for extended periods in rural areas
visiting an area suffering a JE outbreak
engaging in activities involving high contact with mosquitos (e.g., entomologists)

Hepatitis B is a risk in every destination. It is a viral liver disease that is easily transmitted from one person to another through exposure to blood and body fluids containing the hepatitis B virus. Travellers who may be exposed to blood or other bodily fluids (e.g., through sexual contact, medical treatment, sharing needles, tattooing, acupuncture or occupational exposure) are at higher risk of getting hepatitis B.

Hepatitis B vaccination is recommended for all travellers. Prevent hepatitis B infection by practicing safe sex, only using new and sterile drug equipment, and only getting tattoos and piercings in settings that follow public health regulations and standards.

Coronavirus disease (COVID-19) is an infectious viral disease. It can spread from person to person by direct contact and through droplets in the air.

It is recommended that all eligible travellers complete a COVID-19 vaccine series along with any additional recommended doses in Canada before travelling. Evidence shows that vaccines are very effective at preventing severe illness, hospitalization and death from COVID-19. While vaccination provides better protection against serious illness, you may still be at risk of infection from the virus that causes COVID-19. Anyone who has not completed a vaccine series is at increased risk of being infected with the virus that causes COVID-19 and is at greater risk for severe disease when travelling internationally.

Before travelling, verify your destination’s COVID-19 vaccination entry/exit requirements. Regardless of where you are going, talk to a health care professional before travelling to make sure you are adequately protected against COVID-19.

The best way to protect yourself from seasonal influenza (flu) is to get vaccinated every year. Get the flu shot at least 2 weeks before travelling.

The flu occurs worldwide.

In the Northern Hemisphere, the flu season usually runs from November to April.
In the Southern Hemisphere, the flu season usually runs between April and October.
In the tropics, there is flu activity year round.

The flu vaccine available in one hemisphere may only offer partial protection against the flu in the other hemisphere.

The flu virus spreads from person to person when they cough or sneeze or by touching objects and surfaces that have been contaminated with the virus. Clean your hands often and wear a mask if you have a fever or respiratory symptoms.

In this destination, rabies is carried by dogs and some wildlife, including bats. Rabies is a deadly disease that spreads to humans primarily through bites or scratches from an infected animal. While travelling, take precautions , including keeping your distance from animals (including free-roaming dogs), and closely supervising children.

If you are bitten or scratched by an animal while travelling, immediately wash the wound with soap and clean water and see a health care professional. Rabies treatment is often available in this destination.

Before travel, discuss rabies vaccination with a health care professional. It may be recommended for travellers who are at high risk of exposure (e.g., occupational risk such as veterinarians and wildlife workers, children, adventure travellers and spelunkers, and others in close contact with animals).

Safe food and water precautions

Many illnesses can be caused by eating food or drinking beverages contaminated by bacteria, parasites, toxins, or viruses, or by swimming or bathing in contaminated water.

Learn more about food and water precautions to take to avoid getting sick by visiting our eat and drink safely abroad page. Remember: Boil it, cook it, peel it, or leave it!
Avoid getting water into your eyes, mouth or nose when swimming or participating in activities in freshwater (streams, canals, lakes), particularly after flooding or heavy rain. Water may look clean but could still be polluted or contaminated.
Avoid inhaling or swallowing water while bathing, showering, or swimming in pools or hot tubs.

Travellers' diarrhea is the most common illness affecting travellers. It is spread from eating or drinking contaminated food or water.

Risk of developing travellers' diarrhea increases when travelling in regions with poor standards of hygiene and sanitation. Practise safe food and water precautions.

The most important treatment for travellers' diarrhea is rehydration (drinking lots of fluids). Carry oral rehydration salts when travelling.

Insect bite prevention

Many diseases are spread by the bites of infected insects such as mosquitoes, ticks, fleas or flies. When travelling to areas where infected insects may be present:

Use insect repellent (bug spray) on exposed skin
Cover up with light-coloured, loose clothes made of tightly woven materials such as nylon or polyester
Minimize exposure to insects
Use mosquito netting when sleeping outdoors or in buildings that are not fully enclosed

To learn more about how you can reduce your risk of infection and disease caused by bites, both at home and abroad, visit our insect bite prevention page.

Find out what types of insects are present where you’re travelling, when they’re most active, and the symptoms of the diseases they spread.

Crimean-Congo haemorrhagic fever is a viral disease that can cause fever, pain and bleeding under the skin. In some cases, it can be fatal. It spreads to humans through contact with infected animal blood or tissues, or from the bite of an infected tick. Risk is generally low for most travellers. Celebrations which include the slaughtering of animals and contact with their blood and/ or tissues may increase the risk of exposure to the virus.

Protect yourself from tick bites and wear gloves or other protective clothing if you are in contact with the blood and tissues of animals, particularly livestock. There is no vaccine available for Crimean-Congo haemorrhagic fever.

Animal precautions

Some infections, such as rabies and influenza, can be shared between humans and animals. Certain types of activities may increase your chance of contact with animals, such as travelling in rural or forested areas, camping, hiking, and visiting wet markets (places where live animals are slaughtered and sold) or caves.

Travellers are cautioned to avoid contact with animals, including dogs, livestock (pigs, cows), monkeys, snakes, rodents, birds, and bats, and to avoid eating undercooked wild game.

Closely supervise children, as they are more likely to come in contact with animals.

Human cases of avian influenza have been reported in this destination. Avian influenza is a viral infection that can spread quickly and easily among birds and in rare cases it can infect mammals, including people. The risk is low for most travellers.

Avoid contact with birds, including wild, farm, and backyard birds (alive or dead) and surfaces that may have bird droppings on them. Ensure all poultry dishes, including eggs and wild game, are properly cooked.

Travellers with a higher risk of exposure include those:

visiting live bird/animal markets or poultry farms
working with poultry (such as chickens, turkeys, domestic ducks)
hunting, de-feathering, field dressing and butchering wild birds and wild mammals
working with wild birds for activities such as research, conservation, or rehabilitation
working with wild mammals, especially those that eat wild birds (e.g., foxes)

All eligible people are encouraged to get the seasonal influenza shot, which will protect them against human influenza viruses. While the seasonal influenza shot does not prevent infection with avian influenza, it can reduce the chance of getting sick with human and avian influenza viruses at the same time.

Person-to-person infections

Stay home if you’re sick and practise proper cough and sneeze etiquette , which includes coughing or sneezing into a tissue or the bend of your arm, not your hand. Reduce your risk of colds, the flu and other illnesses by:

washing your hands often
avoiding or limiting the amount of time spent in closed spaces, crowded places, or at large-scale events (concerts, sporting events, rallies)
avoiding close physical contact with people who may be showing symptoms of illness

Sexually transmitted infections (STIs) , HIV , and mpox are spread through blood and bodily fluids; use condoms, practise safe sex, and limit your number of sexual partners. Check with your local public health authority pre-travel to determine your eligibility for mpox vaccine.

Tuberculosis is an infection caused by bacteria and usually affects the lungs.

For most travellers the risk of tuberculosis is low.

Travellers who may be at high risk while travelling in regions with risk of tuberculosis should discuss pre- and post-travel options with a health care professional.

High-risk travellers include those visiting or working in prisons, refugee camps, homeless shelters, or hospitals, or travellers visiting friends and relatives.

Medical services and facilities

Good health care is only available in major cities. Quality of care varies greatly throughout the country. A few quality facilities exist in larger cities and usually require cash payment upon admission. Medical evacuation, which can be very expensive, may be necessary in the event of serious illness or injury.

Make sure you get travel insurance that includes coverage for medical evacuation and hospital stays.

Health and safety outside Canada

Keep in Mind...

The decision to travel is the sole responsibility of the traveller. The traveller is also responsible for his or her own personal safety.

Be prepared. Do not expect medical services to be the same as in Canada. Pack a travel health kit , especially if you will be travelling away from major city centres.

You must abide by local laws.

Learn about what you should do and how we can help if you are arrested or detained abroad .

Identification

Authorities frequently perform random identity checks in public places.

You must carry the following identification documents at all times:

a valid passport with 2 blank pages for stamps
a valid Russian visa
an migration card
a stamped registration notification

You may be fined or detained for failing to provide proper documentation to Russian authorities.

Only the special police of the Federal Migration Bureau have the authority to arrest, detain and impose fines on improperly documented foreigners. If you are stopped in the street and requested to pay a fine, ask to see the officer’s name and identification and to contact the Embassy of Canada to Russia in Moscow.

Penalties for possession, use or trafficking of illegal drugs are severe. Convicted offenders can expect jail sentences and heavy fines.

Drugs, alcohol and travel

Minors participating in demonstrations

It is illegal for minors (those under 18) to participate in unauthorized protests. Adults who involve minors in such protests could face up to 15 days in jail and fines of up to RUB1 million.

Although the laws of Russia do not prohibit homosexual activity, Russian federal law prohibits public actions that are described as promoting homosexuality and “non-traditional sexual relations.”

Public actions that contravene or appear to contravene this law may lead to arrest, a fine and deportation. Examples of such actions include dissemination of information (for example, through public statements) and public displays of affection. Same sex marriage is not recognized in Russia. Homosexuality isn’t socially accepted.

Dual citizenship

Dual citizenship is not legally recognized in Russia.

If local authorities consider you a citizen of Russia, they may refuse to grant you access to Canadian consular services. This will prevent us from providing you with those services.

If you are also a Russian citizen and reside in Russia or hold permanent residency status in another country, you must declare this citizenship or residency status to your local migration office.

You may also be subject to certain legal obligations, including military service. You may be detained, imprisoned, or fined larges sums if you try to avoid military service. Seek advice from the nearest Russian embassy or consulate before travelling to Russia, or consult official sources from the Government of the Russian Federation.

Official information - Government of the Russian Federation ( may not be currently available depending on your location)
Military mobilization - Government of the Russian Federation (may not be currently available depending on your location)
Requirement and consequences of non-compliance with the declaration of foreign citizenship - Federal Migration Service of the Russian Federation (in Russian, may not be currently available depending on your location)
Dual citizens

International Child Abduction

The Hague Convention on the Civil Aspects of International Child Abduction is an international treaty. It can help parents with the return of children who have been removed to or retained in certain countries in violation of custody rights. It does not apply between Canada and Russia.

If your child was wrongfully taken to, or is being held in Russia by an abducting parent:

act as quickly as you can
consult a lawyer in Canada and in Russia to explore all the legal options for the return of your child
report the situation to the nearest Canadian government office abroad or to the Vulnerable Children's Consular Unit at Global Affairs Canada by calling the Emergency Watch and Response Centre

If your child was removed from a country other than Canada, consult a lawyer to determine if The Hague Convention applies.

Be aware that Canadian consular officials cannot interfere in private legal matters or in another country's judicial affairs.

International Child Abductions: A guide for affected parents
Canadian embassies and consulates by destination
Request emergency assistance

Religious activity

Religious activity is heavily regulated in Russia. If you plan to engage in religious activity, such as missionary work, make sure you are not inadvertently violating local laws.

You should carry an International Driving Permit.

International Driving Permit

You may drive with a Canadian driver’s licence if you carry it and a Russian translation. You must obtain a local permit if staying longer than 6 months.

The legal blood alcohol content limit is significantly lower than in Canada. Those found guilty of drinking and driving can expect heavy fines, suspension of their driving permit and immediate detention. Repeat offenders may face prison sentences.

The traffic police can impose fines on drivers for traffic violations. They can conduct identity checks on pedestrians, but they are not authorized to impose fines. The same is true of police in the underground metro systems.

Russia has very strict rules on the importation of medication. Certain prescription and over-the-counter drugs that are common in Canada may be prohibited, and large quantities of any medicine will be scrutinized.

If you are travelling with medication, even over-the-counter medication, you must have a doctor’s note translated to Russian confirming that you need the medication. Contact the Embassy of the Russian Federation for up-to-date information.

Imports and exports

The importation and use of electronic equipment are strictly controlled. Foreigners have faced charges of espionage for possessing improperly certified GPS devices, such as those used for geological mapping.

You must obtain a certificate from the Ministry of Culture to export items that appear old (prior to 1945) or may have cultural value. Customs officials may conduct thorough baggage searches and can arrest you if you don’t have the necessary certificate.

Contact the nearest Russian embassy or consulate, or consult the Federal Customs Service prior to departure for up-to-date information on customs requirements.

The currency of Russia is the Russian ruble (RUB).

It is illegal to pay for goods and services in foreign currency. You can exchange U.S. dollars at any exchange counter. Carry new, crisp bills; well-worn or used U.S. banknotes may not be accepted. ATMs are common in main cities. ATMs will accept cards with 4-digit pin numbers, but you may experience problems with cards with 5- or 6-digit pin codes. In major cities, you can usually exchange Euros and U.S. dollars at various banks.

Forest fires

Forest fires are common between July and September, particularly in Siberia. The air quality in areas near active fires may deteriorate due to heavy smoke.

In case of a major fire:

stay away from the affected area, particularly if you suffer from respiratory ailments
follow the instructions of local emergency services
monitor local media for up-to-date information on the situation

Seismic activity

Parts of Russia, such as Chechnya, the Kamchatka Peninsula and the Kuril Islands, are prone to seismic or volcanic activity.

Spring flooding throughout Siberia and parts of western Russia.

Local services

In case of emergency, dial 112 or:

police: 102
medical assistance: 103
firefighters: 101

Consular assistance

Armenia (Consular and Trade Commissioner services)

For calls originating inside Russia the “7” should be replaced by an “8”.

For emergency consular assistance, call the Embassy of Canada in Moscow and follow the instructions. At any time, you may also contact the Emergency Watch and Response Centre in Ottawa.

The decision to travel is your choice and you are responsible for your personal safety abroad. We take the safety and security of Canadians abroad very seriously and provide credible and timely information in our Travel Advice to enable you to make well-informed decisions regarding your travel abroad.

The content on this page is provided for information only. While we make every effort to give you correct information, it is provided on an "as is" basis without warranty of any kind, expressed or implied. The Government of Canada does not assume responsibility and will not be liable for any damages in connection to the information provided.

If you need consular assistance while abroad, we will make every effort to help you. However, there may be constraints that will limit the ability of the Government of Canada to provide services.

Learn more about consular services .

Risk Levels

take normal security precautions.

Take similar precautions to those you would take in Canada.

Exercise a high degree of caution

There are certain safety and security concerns or the situation could change quickly. Be very cautious at all times, monitor local media and follow the instructions of local authorities.

IMPORTANT: The two levels below are official Government of Canada Travel Advisories and are issued when the safety and security of Canadians travelling or living in the country or region may be at risk.

Avoid non-essential travel

Your safety and security could be at risk. You should think about your need to travel to this country, territory or region based on family or business requirements, knowledge of or familiarity with the region, and other factors. If you are already there, think about whether you really need to be there. If you do not need to be there, you should think about leaving.

Avoid all travel

You should not travel to this country, territory or region. Your personal safety and security are at great risk. If you are already there, you should think about leaving if it is safe to do so.

Travel Insurance

Great value travel insurance with australia post.

We have different plans to suit your travel needs.

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International basic insurance

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Why choose Australia Post Travel Insurance?

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COVID-19 benefits for domestic and international plans 1,2

Choose your excess. You can choose your excess on the international travel plans, the higher the excess chosen, the lower your premium will be.

Increased luggage cover. You can increase coverage of valuable individual items with our International Comprehensive and Domestic travel plans.

Increased rental car insurance excess cover. You will have $3,000 standard cover on an International Comprehensive or Domestic plan, with the option to increase.

Skiing, snowboarding, motorcycling and mopeds. We can cover winter sports or riding motorbikes - just ask us for a new international travel insurance quote. Plus, cover for activities like abseiling, jet boating, paragliding, snorkelling, kayaking and bungy jumping is included in our policies.

Frequently asked questions

Why is travel insurance a good idea?

Travel insurance is useful for travellers domestically and abroad as it may offer financial protection against unforeseen disruptions that may affect your trip. These include trip cancellation, medical expenses, lost luggage and emergency assistance. Notably, medical and dental expenses make up nearly one-third of international claims. 3

Contrary to the belief of 43% of Australian travellers , neither the Australian Government nor Medicare will cover overseas medical expenses, despite the government handling over 20,000 cases each year , including those requiring hospitalisation or evacuation. This is a compelling reason for travel insurance. With Australia Post's affordable travel insurance policies, you may be covered for a wide range of possibilities plus access to a 24-hour emergency assistance team.

How to choose a travel insurance policy?

Determining which travel insurance policy cover for you depends on various factors, including your budget, preferences, the value of your belongings, the duration of your trip, the destinations you'll be visiting and any activities you plan to participate in during your travels.

Australia Post offers a range of travel insurance options designed to cater to different travel styles and budgets: International Comprehensive , Basic International and Domestic , all offering Annual Multi-Trip travel insurance options. Compare these plans to see which is suitable for your trip.

Additionally, if you have any pre-existing medical conditions, you can complete an online medical assessment when you obtain your online travel insurance quote . While we automatically cover numerous medical conditions (subject to the criteria outlined in the PDS), others may require a medical assessment or payment of an extra premium.

To help you select which Australia Post travel insurance cover may be appropriate for your needs, we recommend you carefully review the Product Disclosure Statement (PDS) .

What do Australia Post's travel insurance plans cover?

Australia Post offers a range of travel insurance options to cover you during your journey. The general benefits and cover options vary depending on the selected policy. Interestingly, the Australian Government has noted that more than 90% of travellers will seek out insurance covering them for cancellation and medical expenses caused by COVID-19. Australia Post travel insurance plans include specific COVID-19 benefits. 4

With Australia Post insurance plans, your cover includes: 5

Overseas medical and dental expenses: Provides benefits for overseas hospital, medical, surgical, nursing, ambulance and emergency dental expenses, including cover for COVID-19-related medical expenses.
Additional expenses: Provides benefits for additional accommodation and transportation expenses resulting from specific occurrences such as sickness, natural disasters, loss of travel documents and strikes.
Amendment or cancellation: Includes benefits for the cost of rearranging or cancelling your journey due to unforeseen circumstances outside your control, such as illness, accidents or extreme weather conditions.
Luggage and personal effects: Reimbursement for lost, stolen, or damaged luggage and personal items.
Travel documents: Replacement cost cover for lost or stolen travel documents, passports, and credit cards.
Rental car insurance excess: Rental vehicle excess charges incurred due to rental car damage or theft.
Travel delay: Reimbursement for additional accommodation expenses if your scheduled transport is delayed over six hours.
Accidental death and disability: Benefits paid in case of accidental death or permanent loss of sight or limb functionality resulting from an injury sustained during your journey.
Personal liability: Cover for personal liability if your negligent act or omission during the journey causes bodily injury or property damage to others.

Limits, sub-limits, conditions and exclusions apply. For specific details and limits of cover, refer to Australia Post's Product Disclosure Statement (PDS) .

Am I covered for cancellation, travel changes or costs incurred due to the Coronavirus (COVID-19)?

Australia Post travel insurance does not provide cover for trip cancellations, travel changes or costs related to COVID-19. If you need to cancel or amend your trip due to COVID-19, your policy won't cover any associated costs. However, there are COVID-19 benefits 4 provided by Australia Post travel insurance, including cover if you're travelling internationally and diagnosed with COVID-19 resulting in hospitalisation.

When planning travel arrangements, it's crucial to factor in the potential impact of COVID-19 and understand the extent of cover your insurance policy provides. The Australian Government reports that more than 90% of travellers seek insurance including cover for unexpected trip cancellation and medical expenses resulting from COVID-19.

Refer to the Product Disclosure Statement (PDS) to review the terms and conditions of your policy. If you have any questions, please contact us on 1300 728 015, 7 days a week (8am - 7pm Mon-Fri, 8am-7pm Sat, 10am – 3pm Sun).

Does Australia Post travel insurance cover pre-existing medical conditions?

Australia Post offers cover for certain pre-existing medical conditions , with some automatically covered (subject to the criteria outlined in the PDS) and others requiring a medical assessment and/or an additional premium payment. You can complete an online medical assessment when you obtain your online travel insurance quote .

Pre-existing conditions encompass diseases, illnesses and medical or dental conditions, plus physical defects that meet specific criteria including recent hospitalisation, medication requirements, ongoing treatment, specialist consultations, documented medical issues or pending diagnoses.

Please read the combined FSG/PDS (PDF 696kb) for definitions of existing medical conditions and any exclusions or conditions that may apply, or call us on 1300 728 015 for further guidance.

What expenses are covered if I get sick or injured overseas?

If you get sick or injured while travelling overseas, Australia Post travel insurance offers potential cover for various medical expenses. Approximately one-third of international insurance claims are associated with medical or dental issues. 3

A list of expenses covered may include 7 :

medical and hospital expenses incurred due to illness or injury
emergency dental treatment expenses for sudden and acute pain relief
emergency evacuation or repatriation if medically necessary
additional expenses for a family member or close relative to accompany you or visit you if you are hospitalised for a prolonged period
additional accommodation and travel expenses due to unexpected illness or injury, including expenses for a medical escort if necessary

For the complete list of medical expenses covere included in your policy, check the Product Disclosure Statement (PDS) .

Travel alerts

Important information regarding Coronavirus (COVID-19) outbreak.

More information

Visit the following pages to learn more:

Make a claim
Claims advice on world events
Policy information
Existing medical conditions
Help and emergencies
Travel Insurance customer reviews
Find your travel essentials

For help choosing a plan, or assistance with your claim, call us on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST).

For urgent help while you're overseas, call our emergency assistance team - direct and toll free - using the contact numbers provided in our Help and emergencies section.

1 Medical and dental cover will not exceed 12 months from onset.

2 Limits, sub-limits, conditions, exclusions, and fees apply.

3 According to Cover-More

4 See PDS Section 17: COVID-19 Benefits, pages 74-77 for the full details of what is and isn’t covered. Please note there is no Amendment or Cancellation cover.

5 Limits, sub-limits, conditions and exclusions apply. This is only a summary of the benefits provided. Please read the PDS carefully to understand what a policy covers. Importantly, please note that conditions, exclusions, limits and sub-limits apply.

6 See PDS Section 17: COVID-19 Benefits, pages 74-77

7 See PDS Section 1: Overseas Medical and Dental Expenses, pages 50-51

8 Winner of the 2024, 2023 Mozo People's Choice Award for Exceptional Value Medical Only Travel Insurance, Outstanding Customer Satisfaction, Most Recommended and the 2024 Excellent Claims Experience.

Policies may not be available to all travellers. Australian Postal Corporation (ABN 28 864 970 579, AR No 338646) is the distributor of Australia Post Travel Insurance and is an Authorised Representative of Australia Post Services Pty Ltd (ABN 67 002 599 340 AFSL 457551). Travel insurance products are underwritten by Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507). Consider your financial situation, needs and objectives and read the relevant PDS and TMD before deciding to buy this insurance. For more information on these products, please contact us on 1300 728 015, email [email protected] .

Australia Post acknowledges the Traditional Custodians of the land on which we operate, live and gather as a team. We recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.

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Latest update

We continue to advise:

Do not travel to Russia due to the security situation and the impacts of the military conflict with Ukraine.

Russia (PDF 2.04 MB)

Europe (PDF 2.62 MB)

Local emergency contacts

All emergency services, fire and rescue services, medical emergencies, advice levels.

Do not travel to Russia.

Do not travel to Russia due to the dangerous security situation and the impacts of the military conflict with Ukraine.

Do not travel to North Caucasus.

Do not travel to North Caucasus due to the high threat of terrorism and political unrest.

See Safety .

Foreigners, including Australians, are at ongoing risk of arbitrary detention or arrest. Russian authorities make strong, negative comments in relation to Western countries, including Australia. Local authorities may adopt a more negative attitude towards foreigners in Russia in reaction to perceived support for Ukraine and sanctions on Russia. Non-participating bystanders can draw scrutiny from security forces and have been detained. Remain vigilant, avoid protests or demonstrations, and avoid commenting publicly on political developments.
There's a high ongoing threat of terrorism. Terrorist groups, including al-Qaeda and Daesh-aligned groups, continue to call for attacks in Russia. Attacks can be indiscriminate and may occur on or around seasonal, festive, or religious events in public places, including popular tourist sites. Attacks may occur with little or no warning. Always be alert to possible threats and have a clear exit plan. On 22 March, there was a terrorist attack at Crocus City Concert Hall, resulting in significant loss of life. Security measures or restrictions may continue to be in place across the country. Follow the advice of local authorities.
Security incidents, such as drone attacks and explosions, often occur in southern and western areas of Russia, including regions bordering Ukraine, Moscow, and St Petersburg. This can cause significant flight delays and travel disruption. You shouldn't attempt to travel to the Russia-Ukraine border or cross into Ukraine from Russia.
The security situation could deteriorate further with little warning. If you're in Russia, leave immediately using the commercial options available or private means if it's safe to do so. Departure routes from Russia may become disrupted at short notice, so have an alternate exit plan.
If you decide to stay in Russia, review your personal security plans. You're responsible for your own safety and that of your family. Our ability to provide consular assistance in Russia is limited. The Australian Government won't be able to evacuate you from Russia.
There are limited transportation options, restrictions on financial transactions and possible shortages of essential products and services.
The Russian Government has introduced a 'medium response level' in several regions of Russia, including Krasnodar, Belgorod, Bryansk, Voronezh, Kursk, and Rostov and a 'heightened preparedness level' in the remainder of the Central and Southern Federal districts. A basic readiness level covers the rest of Russia. There may be an increase in security personnel and installations. Security measures or restrictions may be introduced with little to no notice. Monitor the media for developments.
Continue to follow the advice on Smartraveller. If you have significant concerns for your welfare or that of another Australian, contact the Consular Emergency Centre on 1300 555 135 in Australia or +61 2 6261 3305 outside Australia.

Full travel advice: Safety

The laws regarding the import and use of medicines are strict. For each medication containing restricted substances, you need a doctor's letter and a notarised translation confirming your need. Contact the Embassy of Russia for details.
Rabies and tick-borne encephalitis are on the rise. Ticks are common from April to October. Take care when travelling through forests.
Infectious diseases such as typhoid, hepatitis, diphtheria, measles, and tuberculosis are at risk. Boil drinking water or drink bottled water.
Public medical facilities in Russian cities are below Australian standards and basic in rural areas.

Full travel advice: Health

Foreigners, including Australians, are at ongoing risk of arbitrary detention or arrest. Russian authorities may arbitrarily enforce local laws. You may be interrogated without cause by Russian officials and may become a victim of harassment, mistreatment, and extortion
Russia may subject males it regards as Russian to mobilisation, regardless of any other citizenship held. Laws introducing heavy penalties for 'crimes against military service' have been passed. The Australian Government won't be able to intervene if you're mobilised.
Conscription occurs regularly in Russia. The Government may subject males it regards as Russian to mandatory conscription, regardless of any other citizenship held. The maximum age of conscription is 30 years old. Draft notices can be serviced to the conscripts online, preventing conscripts from leaving the country once the notice is registered and sent.
Russia has passed laws that severely restrict free speech, imposing severe restrictions on the publishing and distribution of information related to the Russian armed forces and any military operations. Foreign journalists and other media workers in Russia may face considerable risks, including arrest and imprisonment. Don't share or publish information about current events in Ukraine and Russia.
Don't use or carry any illegal drugs. Penalties are severe. Carry your passport, visa, and migration card at all times. Authorities won't accept copies.
Don't take photos of military places or sensitive areas, such as passport control. Using commercial film, television, camera equipment, or drones in public is also illegal without permission.
Russia doesn't recognise dual nationals. We can only provide limited consular assistance to dual nationals who are arrested or detained. To leave, you'll need a valid Russian passport.
Same-sex relationships are technically legal but are not widely accepted. Violence against members of the LGBTI community occurs. Russia bans "LGBTQIA+ propaganda", criminalising any act regarded as an attempt to promote what Russia calls "non-traditional sexual relations". The promotion of LGBTQIA+ issues may be considered illegal by local authorities, and activists may face consequences under Russian law. Gender changes without medical requirements are banned. The law also annuls marriages in which one person "changed gender" and prevents transgender couples from adopting children.

Law enforcement agencies in Russia cooperate closely with agencies in the Commonwealth of Independent States (CIS) countries. If you commit an offence in one of these countries, you may be detained in another (including at the border) and extradited for prosecution.

Full travel advice: Local laws

If you're in Russia, leave immediately using the commercial options available or private means if it's safe. The security situation could deteriorate further with little warning. If you decide to stay in Russia, review your personal security plans. You're responsible for your own safety and that of your family. Have an alternate exit plan.
If you plan to depart Russia, confirm with your transport operator that services are still operating. Commercial travel routes between Russia and Europe are often disrupted due to measures taken in response to military action in Ukraine. Several Russian airports are now closed to the public, disrupting internal flights to and from Moscow and other cities. Finland has closed its land and maritime borders with Russia indefinitely.
Confirm the entry requirements before arrival if you're travelling through an overland border crossing into Estonia or Latvia . Latvia introduced an entry ban on vehicles registered in Russia in September 2023. There's a ban on vehicles crossing into/from Estonia at the Ivangorod- Narva crossing. Train services are also suspended. Entry and exit on foot is allowed. Additional restrictions or entry requirements could be imposed or changed suddenly. Be aware that some borders may close without notice. Australia and other countries have placed sanctions on Russia. Russia's response to these sanctions may disrupt travel and affect travellers.
Russian airlines and railways may be affected by shortages of parts and essential technical components for their fleets, which could affect maintenance and safety standards. Research your railway and aviation provider before choosing their services. The International Civil Aviation Organisation has issued a Significant Safety Concern (or 'red flag') notice regarding Russian airlines' capacity to oversee safety.
If, despite our advice, you decide to enter Russia, expect thorough security checks at the border, including questioning and inspections of electronic devices. Entry requirements can change at short notice. Contact your airline or the nearest embassy or consulate of Russia to confirm entry requirements.
Bank cards issued outside of Russia don't work in Russia. You won't be able to access funds from these cards once you enter Russia. You may not be able to exchange Australian dollars or old, worn, or damaged US dollar and euro banknotes into Russian rubles in Russia. Ensure you have enough money to cover your stay.
Dual nationals can't leave Russia without a valid Russian passport. If your passport expires while you're in Russia or if you enter Russia using a repatriation certificate, you'll need to get a new one before you leave. This can take up to 3 months. The Australian Government is unable to intervene or fast-track this process.

Full travel advice: Travel

Local contacts

The Consular Services Charter details what we can and can't do to help you overseas.
For consular help, contact the Australian Embassy in Moscow. Our ability to provide consular assistance in Russia is limited due to the evolving security situation. The Australian Government will not be able to evacuate you from Russia.
The Australian Consulate in St Petersburg can provide limited help.
If you have significant concerns for your welfare or that of another Australian, contact the Consular Emergency Centre on 1300 555 135 in Australia or +61 2 6261 3305 outside Australia.

Full travel advice: Local contacts

Full advice

Terrorists are very likely to try to carry out attacks in Russia. Terrorist groups, including al-Qaeda and Daesh-aligned groups, continue to call for attacks in Russia. Attacks can be indiscriminate and may occur on or around seasonal, festive, or religious events in public places, including popular tourist sites. Attacks could occur with little or no warning. Always be alert to possible threats and have a clear exit plan. Russia has seen several terrorist attacks, which have caused large casualty numbers. Russia's aviation has also been targeted.

On 22 March, there was a terrorist attack at Crocus City Concert Hall near Moscow, resulting in 145 deaths and more than 500 people injured.

Russian authorities continue to announce arrests and the disruption of planned attacks.

Security measures or restrictions may continue to be in place across the country. Follow the advice from local authorities.

Terrorists have attacked other European cities. Targets have included:

places of worship
government buildings
shopping areas
tourist sites
restaurants
nightclubs
entertainment venues
transportation hubs
major events which attract large crowds

To protect yourself from terrorism:

be alert to possible threats, especially in public places
be extra cautious around possible terrorist targets
always have a clear exit plan
report anything suspicious to the police
monitor the media for any new threats
take official warnings seriously and follow the instructions of local authorities

If there's an attack, leave the area as soon as it's safe. Avoid the affected area in case of secondary attacks.

Terrorism is a threat worldwide.

More information:

North Caucasus

There's a high threat of terrorism in parts of the North Caucasus, including:

North Ossetia
the south-eastern part of Stavropol bordering Chechnya
Karbardino-Balkaria
Karachay-Cherkessia

Terrorist attacks continue to occur in Chechnya. Several people have been killed and injured.

Our ability to provide consular assistance to Australians in those parts of the North Caucasus is limited.

If, despite our advice, you travel to these parts of the North Caucasus:

monitor local conditions via media and travel operators
arrange personal security measures

Georgia-Russia border

The Georgia-Russia border area is volatile because of tensions in Georgia.

If, despite our advice, you travel in the border region, read our Georgia travel advice .

Security situation

Security incidents, such as drone attacks and explosions, often occur in southern and western areas of Russia, including regions bordering Ukraine, Moscow, and St Petersburg. This can cause significant flight delays and flight cancellations. You shouldn't attempt to travel to the Russia-Ukraine border or cross into Ukraine from Russia.

The security situation could deteriorate further with little warning. If you're in Russia, leave immediately using the limited commercial options available or private means if it's safe to do so. Departure routes from Russia may become disrupted at short notice. If you decide to stay in Russia, review your personal security plans. You're responsible for your own safety and that of your family.

The Russian Government has introduced a 'medium response level' in several regions of Russia, including Krasnodar, Belgorod, Bryansk, Voronezh, Kursk, and Rostov and a 'heightened preparedness level' in the remainder of the Central and Southern Federal districts. A basic readiness level has been introduced in the rest of Russia. There may be an increase in security personnel and installations. Security measures or restrictions may be introduced with little to no notice. Monitor the media for developments.

Ukraine border areas and Crimea

The Russia-Ukraine border is volatile due to the Russian invasion of Ukraine.

Security incidents regularly occur in Belgorod, Bryansk, Kursk, and other regions of Russia bordering Ukraine, including explosions and large fires. The security situation in the region could deteriorate at short notice. You shouldn't travel to the Russia-Ukraine border or cross into Ukraine from Russia.

We currently advise you do not travel to Ukraine due to the volatile security environment and military conflict. Read the Ukraine travel advice for more information.

The Australian Government doesn't recognise Russia's claimed annexation of the Ukrainian region of Crimea or its other territorial claims in occupied Ukraine.

Leaving Russia

Where it's safe to do so, you should leave Russia immediately. Use your judgment to decide the best time and safest means of exit.

Transport routes may be disrupted. Plan for delays at land border crossings. Expect disruption to travel and changes at short notice. Make sure you have an adequate supply of food, water, medication, and fuel. Make sure you have payment options that will work during your journey and at your destination.

Read your destination's travel advice to ensure you meet the entry requirements. These may differ when entering by road, rail, or air. Be aware that some borders may close without notice. Commercial travel routes between Russia and Europe have been impacted by measures taken in response to the Russian invasion of Ukraine. Check with your airline or travel agent for current flight availability. Any travel options you pursue are at your own risk. See ' Travel '.

For more information on entry requirements for countries bordering Russia, read the travel advice:

Georgia
Latvia

If you decide to stay in Russia:

follow the instructions of authorities
ensure your travel documents are up-to-date, and keep your passport and other travel documentation safe
contact your family and friends in Australia so they're aware of your location and situation
keep up to date with developments on the security situation, monitor reputable media, and regularly check our travel advice and social media
review your personal security plans and make contingency plans to leave as soon as you judge it safe to do so
always be alert and aware of your surroundings
avoid large gatherings and areas with groups of fighters and military equipment.

Civil unrest and political tension

Foreigners, including Australians, are at ongoing risk of arbitrary detention or arrest.

Russian authorities may adopt a more negative attitude towards foreigners in Russia due to perceived support for Ukraine and sanctions on Russia. Russian authorities may arbitrarily enforce local laws. You may be interrogated without cause by Russian officials and may become a victim of harassment, mistreatment, and extortion.

Russia's parliament has passed laws that severely restrict free speech. Foreign journalists and other media workers in Russia may face considerable risks, including arrest and imprisonment.

While the effects of this law are still unclear, you may be detained or fined for:

sharing or publishing information that local authorities deem false
sharing or publishing information that may be detrimental to the armed forces
calling for, sharing, or publishing speech in support of sanctions against Russia

You should not:

share or publish information related to the current events in Ukraine and Russia
participate in demonstrations and large gatherings

Avoid commenting publicly on political developments.

Anti-war and anti-mobilisation protests have taken place in cities across Russia over the invasion of Ukraine. Many protesters have been arrested.

Unsanctioned protests are illegal, and you can be arrested if you participate. Remain vigilant and avoid rallies, protests, demonstrations, and other large public gatherings, as they can turn violent, and you may be arrested.

Theft and assault

Petty crimes, pickpocketing and muggings are common. Groups of children sometimes commit crimes, too.

Hot spots for crime include:

the Izmailovsky Market
other tourist attractions
the Moscow and St Petersburg metros

Thieves often steal passports. They target travellers in robberies and assaults , particularly in large cities.

To protect yourself from theft and assault:

keep your personal belongings close, particularly in tourist areas
be aware of your security in public places, particularly at night
monitor local media on crime
racially or religiously motivated assaults may occur throughout Russia.

Drink spiking

Criminals may drug and rob travellers at nightclubs and bars. This sometimes happens after accepting offers of food, drink, or transportation from strangers.

To protect yourself from spiking-related crime:

never accept food or drinks from strangers
don't leave drinks unattended
leave your drink if you're not sure it's safe
stick with people you trust in bars, nightclubs, and taxis
don't accept offers of transport from strangers

More information:

Partying safely

Using taxis

People have reported extortion and robbery while taking unauthorised taxis.

To protect yourself from robbery while travelling in taxis:

only use official taxi apps or companies
don't flag down taxis on the street
don't share taxis with strangers
always negotiate and confirm the fare before you get in a taxi

Credit card and ATM fraud

Credit card and ATM fraud is common.

To protect yourself from fraud:

only exchange currency at banks
keep your credit card in sight during transactions
only use ATMs inside banks and during business hours
always hide your PIN

Other scams

Criminals may try to cheat you by changing money in the street or a bank queue.

Some Australians have been victims of fraud by bogus internet friendship, dating and marriage schemes operating from Russia.

These are large-scale, well-organised scams .

Criminals arrange to meet people through internet dating schemes or chat rooms. After getting to know you, the criminal will ask you to send money so they can travel to Australia. However, the relationship ends after the money has been received, and the funds can't be recovered.

Be wary of people you meet through internet dating schemes or chat rooms.

People have also reported harassment, mistreatment and extortion by police and other local officials.

If you suspect you're being extorted by a police officer or other local official, offer to walk with them to the nearest police station. Once there, you can check their identity and their demands.

Cyber security

You may be at risk of cyber-based threats during overseas travel to any country. Digital identity theft is a growing concern. Your devices and personal data can be compromised, especially if you're connecting to Wi-Fi, using or connecting to shared or public computers, or Bluetooth.

Social media can also be risky in destinations where there are social or political tensions or laws that may seem unreasonable by Australian standards. Travellers have been arrested for things they have said on social media. Don't comment on local or political events on your social media.

More information:

Cyber security when travelling overseas

Kidnapping is common in parts of the Northern Caucasus.

It can be for:

political purposes
retribution

Foreigners have been targeted in the past.

If, despite the risks, you travel to an area where there is a particular threat of kidnapping:

get professional security advice

The Australian Government's longstanding policy is that it doesn't make payments or concessions to kidnappers.

Climate and natural disasters

Severe weather during winter can disrupt travel in Russia.

To protect yourself from accidents caused by severe weather:

take care when walking in snowy, icy or windy conditions
take care when driving
use appropriate driving equipment, such as winter tyres or chains
monitor the media and other sources for updates

If you're delayed, contact local authorities about a visa extension if required.

Spring flooding caused by melting ice is common in some parts of Russia.

In April, severe flooding affected multiple settlements in over 30 regions across Russia, including the Urals and Western Siberia. Thousands of people have been evacuated.

If you are in Russia, monitor the media and follow the advice from local authorities.

Snow and ice

Wind, snow, and ice-related accidents injure and kill people annually. These include:

traffic accidents
collapsed roofs and snow falling from roofs
falling debris
prolonged exposure to extreme cold

Slipping on ice can result in serious injuries, such as broken bones, back injuries, or paralysis.

During summer, forest and peat fires can occur in Russia, including in the Moscow region.

Earthquakes and tsunamis

The North Caucasus and the far eastern region of Russia can experience earthquakes .

Tsunamis are common in all oceanic regions of the world.

To protect yourself from natural disasters, take official warnings seriously.

If a natural disaster occurs, follow the advice of local authorities.

Get updates on major disasters from the Global Disaster Alert and Coordination System .

Travel insurance

Most Australian travel insurance policies won't cover you for travel to Russia. Do not travel to Russia. See ' Safety '

You may have to pay thousands of dollars up-front for medical care if you're not insured.

Physical and mental health

Do not travel to Russia. If, despite our advice, you travel to Russia, consider your physical and mental health before you travel, especially if you have an existing medical condition.

See your doctor or travel clinic to:

have a basic health check-up
ask if your travel plans may affect your health
plan any vaccinations you need

Do this at least eight weeks before you leave.

If you have immediate concerns for your welfare or the welfare of another Australian, call the 24-hour Consular Emergency Centre on +61 2 6261 3305 or contact your nearest Australian Embassy, High Commission or Consulate to discuss counselling hotlines and services available in your location.

General health advice (World Health Organization)
Healthy holiday tips (Healthdirect Australia)

Medications

Not all medications available over the counter or by prescription in Australia are available in other countries. Some may even be considered illegal or a controlled substance, even if prescribed by an Australian doctor.

Russia has temporarily restricted exporting certain categories of goods, including foreign-made medical products.

If you plan to bring medication, check if it's legal in Russia. Take enough legal medication for your trip.

Russia has strict laws about the import and use of medications, including medications that are available over the counter in Australia, such as cold and flu tablets.

When you arrive in Russia, you must present a doctor's letter to authorities confirming your need for each medication. Especially if your medications contain the following:

barbiturate
sibutramine
anabolic steroids
androgens and other sex hormones
analgesic, such as tramadol
psychostimulants
other restricted substances

The letter must:

contain a description of the medication, including the chemical composition
describe the required dosage
explain the underlying medical condition
confirm the medicine is for personal use only
be signed by your treating doctor

You must also have a notarised translation of the letter into Russian.

Before you leave Australia, contact the Embassy of Russia for the latest rules for bringing medicines into Russia.

Russian Government website

Health risks

Tick-borne diseases.

Tick-borne encephalitis (World Health Organization) and other tick-borne diseases are a risk, especially if you travel through forested areas.

Ticks are common in rural areas from spring to autumn: April to October.

People have reported increased incidents of tick-borne encephalitis.

Measles cases can routinely occur in Russia, with the country currently experiencing increased measles activity. Make sure your vaccinations are up to date before you travel.

Measles immunisation service (Department of Health and Aged Care)

HIV/AIDS is a risk.

Take steps to reduce your risk of exposure to the virus.

There have been reports of rabies across Russia.

Rabies is deadly. Humans can get rabies from mammals, such as:

dogs
other animals

If you're bitten or scratched by a dog, monkey, or other animal, get treatment as soon as possible.

Other health risks

Waterborne, foodborne, parasitic, and other infectious diseases are common, including these listed by the World Health Organization:

typhoid
measles
tuberculosis

Serious outbreaks sometimes occur.

To protect yourself from illness:

drink boiled water or bottled water with sealed lids
avoid ice cubes
avoid uncooked and undercooked food, such as salads
avoid unpasteurised dairy products

Get urgent medical attention if you have a fever or diarrhoea or suspect food poisoning.

Medical facilities

Public medical facilities in Russian cities are below Australian standards.

Standards are extremely basic in rural areas.

There are a few international-standard private facilities in major cities – these clinics can be very expensive to access.

Before you're treated, private facilities need either:

up-front payment
evidence of adequate insurance
a written guarantee of payment

If you become seriously ill or injured, you'll need to be evacuated to get proper care. Medical evacuation can be very expensive.

You're subject to all local laws and penalties, including those that may appear harsh by Australian standards. Research local laws before travelling.

Foreigners, including Australians, are at ongoing risk of arbitrary detention or arrest. If you're arrested or jailed, the Australian Government will do what it can to help you under our Consular Services Charter . But we can't get you out of trouble or out of jail.

The Russian security services have arrested US citizens on spurious charges, singled out US citizens in Russia for detention and/or harassment, denied them fair and transparent treatment, and have convicted them in secret trials and/or without presenting credible evidence. The US Government warns that Russian officials may unreasonably delay consular assistance to detained US citizens.

Russian authorities have introduced criminal liability for publishing and distributing anything they consider 'deliberately misleading' about the Russian armed forces and any military operations. These laws have been interpreted and applied very broadly to many forms of dissent.

Gender changes are banned, including gender transition surgery, hormone therapy and changing gender on official documents without medical requirements. The law also annuls marriages in which one person "changed gender" and prevents transgender couples from adopting children.

There are laws banning "LGBTQIA+ propaganda". These criminalise any act regarded as an attempt to promote what Russia calls "non-traditional sexual relations". Sharing information or public display of any material promoting "non-traditional relationships" is now a serious criminal offence. The 'international LGBTQIA+ movement' has been classified as an 'extremist organisation' under Russian law, criminalising the display of symbols such as the rainbow flag (including on social media).

In November 2022, Russia announced that the partial mobilisation of military reservists for the conflict in Ukraine was complete. However, a decree formalising the completion hasn't been issued. The Russian Government may subject males it regards as Russian to mobilisation, regardless of any other citizenship held. Laws introducing heavy penalties for 'crimes against military service' have been passed. The Australian Government will not be able to intervene if you're mobilised.

Russian authorities imposed restrictions on real estate and foreign currency transactions for foreign residents. These restrictions can be revised at short notice. Seek advice from local authorities.

Possessing, selling, consuming, or carrying any illegal drugs is illegal.

Penalties are severe and include long prison terms.

Russia has strict rules around medication carried into the country for personal use, including some medications that you can get over the counter in Australia.

If you don't declare restricted medications, authorities could detain you. See Health .

Carrying or using drugs

Routine police checks are common in public places.

Carry your passport, visa, and migration card with you at all times. Authorities won't accept copies.

If you can't provide travel documentation on request, authorities can detain and fine you.

In Russia, it's illegal to:

take photos of military places, strategic sites, and other sensitive areas, such as passport control and guarded railway sites
use commercial film, television, or camera equipment in public areas without permission, but hand-held home video cameras are allowed
use drones without permission from the Russian aviation authority.

Penalties for breaching the law include fines, jail, and deportation.

Russia regulates religious activity. Authorities restrict activities such as preaching and distributing religious materials.

If you plan to engage in religious activity, ensure you're not breaking local laws.

Contact the Embassy or Consulate of Russia for more information.

Cybersecurity laws

Russia has blocked or restricted some social media platforms and websites, including Facebook, Instagram, LinkedIn, and X (formerly known as Twitter).

Russia has banned certain Virtual Private Networks (VPN).

Cyber security when travelling overseas
Federal Service for Supervision of Communications, Information Technology and Mass Media (Roskomnadzor)

Official documents

Some Australian documents, such as birth or marriage certificates, need to be legalised before Russian authorities will accept them.

If you have an Australian document that you need to use while in Russia, contact the Embassy or Consulate of Russia for information.

Apostilles and some legal certificates can be issued by:

DFAT in Australia
Australian embassies and high commissions overseas

Surrogacy laws

Russia bans surrogacy for all foreigners except those married to Russian citizens. Recent court cases have resulted in long custodial sentences for some providers of surrogacy services. All children born through surrogacy in Russia are granted Russian citizenship, regardless of their parent's citizenship.

Get independent legal advice before making surrogacy arrangements in Russia or with residents of Russia.

Going overseas for international surrogacy
Going overseas to adopt a child

Australian laws

Some Australian criminal laws still apply when you're overseas. If you break these laws, you may face prosecution in Australia.

Staying within the law and respecting customs

Dual nationality

If you're a dual national, this severely limits the consular services we can give if you're arrested or detained. Foreigners, including Australians, are at ongoing risk of arbitrary detention or arrest.

Russia doesn't recognise dual nationality.

In November 2022, Russia announced that the partial mobilisation of military reservists for the conflict in Ukraine was complete. However, a decree formalising the completion hasn't been issued. Russia may subject males it regards as Russian to mobilisation, regardless of any other citizenship held. Laws introducing heavy penalties for 'crimes against military service' have been passed. The Australian Government won't be able to intervene if you are subjected to mobilisation.

Conscription occurs regularly, and Russia may subject males it regards as Russian to mandatory conscription, regardless of any other citizenship held. Conscription in Russia occurs semi-annually, and conscripts typically serve one year. The maximum conscription age is 30 years old. The draft notice is to be serviced to the conscripts online and prevents conscripts from leaving the country once the notice is registered and sent.

Russian authorities won't recognise your Australian nationality if you're a dual national. They will treat you like any other national of Russia.

If you're a dual national:

you must enter and leave Russia on a Russian passport
you can enter Russia using a repatriation certificate (svidetelstvo na vozvrashcheniye) if you don't have a Russian passport, but you must still leave Russia on a Russian passport
you must declare any other nationalities or foreign residency permits to the Russian Ministry of Internal Affairs
you could be conscripted into the Russian military if you're a male between the ages of 18 and 30

Contact the Embassy or Consulate of Russia well before any planned travel to Russia.

Dual nationals can't leave Russia without a valid Russian passport.

You'll need to get a new Russian passport before you leave if:

your Russian passport expires while you're in Russia
you enter Russia using a repatriation certificate

Getting a new Russian passport for non-residents is complex and can take up to 3 months. The Australian Government is unable to intervene or fast-track this process.

Children born outside Russia and added to their parents' Russian passports need their own passport to leave Russia.

If you're travelling alone with a child, Russian border authorities may require the following:

documentary evidence of your relationship to the child
written permission for the child to travel from the non-travelling parent
Dual nationals

Visas and border measures

Every country or territory decides who can enter or leave through its borders. For specific information about the evidence you'll need to enter a foreign destination, check with the nearest embassy, consulate or immigration department of the destination you're entering.

Australia and other countries have placed sanctions on Russia. Russia's response to these sanctions may disrupt travel and affect travellers.

You need a visa to enter Russia unless you're travelling on certain commercial cruise ships.

You can't get a visa on arrival.

If you arrive in Russia without a valid visa, authorities will fine, detain and deport you at your own expense. They may bar you from re-entering.

Make sure you apply for the correct visa type, such as 'tourist' and 'visitor' visas.

If your visa type doesn't match the purpose of your visit, authorities may:

not let you enter

You may need to provide biometric fingerprints for the visa application process.

After you get your Russian visa, check your passport details are correct, including the following:

passport number
date of birth
intention of stay
validity dates

If there are errors, return your passport to the Russian Embassy or Consulate for correction.

It's impossible to amend visa details once you're in Russia.

Border measures

If, despite our advice, you decide to enter Russia, expect thorough security checks at the border, including questioning and inspections of electronic devices.

Entry and exit conditions can change at short notice. Contact the nearest embassy or consulate for details about visas, currency, customs and quarantine rules.

Australians sanctioned by Russia

The Russian Foreign Ministry issued statements on its website advising that, in response to Australian sanctions, the Russian Government had added several Australians to a 'stop list', denying them entry into Russia on an indefinite basis.

These statements can be viewed here (copy and paste the URL into a new browser if you can't open the link):

26 June 2024 statement - https://www.mid.ru/ru/foreign_policy/news/1959710/
17 April 2024 statement - https://mid.ru/ru/foreign_policy/news/1944697/ (in Russian)
21 June 2023 statement - https://mid.ru/en/foreign_policy/news/1890258/
16 September 2022 statement - https://mid.ru/ru/foreign_policy/news/1830085/ (in Russian)
21 July 2022 statement - https://www.mid.ru/en/foreign_policy/news/1823204/
16 June 2022 statement - https://www.mid.ru/en/foreign_policy/news/1818118/
7 April 2022 statement - https://www.mid.ru/en/foreign_policy/news/1808465/

DFAT can't provide advice on the implications of another country's sanctions. If you're listed, you should obtain legal advice if you have concerns about the potential impacts of the Russian sanctions. Do not travel to Russia if you're on Russia's 'stop list'.

Other formalities

Migration card.

Foreign visitors generally receive a migration card on arrival in Russia.

If you receive a paper migration card, keep the stamped exit portion of the card with your passport.

The migration card covers both Russia and Belarus. When leaving either country, you must show the stamped card to passport control.

If you lose your migration card:

your departure could be delayed
you could be stopped from staying at a hotel in Russia

You can get a replacement from the Russian Ministry of Internal Affairs, but this process is complex and could delay your departure.

Biometric fingerprinting

Foreign citizens entering Russia for work or intending to stay over 90 calendar days may be subject to biometric fingerprinting and regular medical check-ups. The biometric fingerprinting procedure will need to be done only once. Medical check-ups must be re-taken upon the certificate's expiry (valid for 1 year).

Travel with children

If you're travelling with a child , you may need to show evidence of parental, custodial or permission rights. This is particularly the case for dual nationals. See Local laws

Advice for people travelling with children

Electronics

The government strictly controls the import of electrical and some high-technology equipment.

The rules are complex.

You may import terminal global positioning systems (GPS) devices if you declare them on arrival. However, you'll need a special permit to import a GPS device connected to a computer or an antenna.

Authorities can detain you if you don't have a permit.

To import a satellite phone, you must show proof of advanced approval. Request approval from the Federal Service for the Supervision of Communications .

Russian border officials can demand to inspect any electronic device, including installed software when you enter or leave the country.

Travel between Russia and Belarus

Do not travel to Russia or Belarus due to the security environment and impacts of the Russian invasion of Ukraine. If you're in Russia or Belarus, leave immediately using the limited commercial options available or private means if it's safe to do so.

If, despite our advice, you decide to enter Belarus from Russia, note that the government doesn't allow foreigners to cross the land border between Russia and Belarus . You must do so by air.

If you're travelling between Russia and Belarus , you must have visas for both countries.

Visa-free entry into Belarus doesn't apply to travellers arriving from or travelling to Russia.

Contact the Embassy of Russia and the Ministry of Foreign Affairs of Belarus for details.

Registering your stay in Russia

If you stay more than 7 working days, including your arrival and departure day, you must register with the Russian Ministry of Internal Affairs.

You must pay a registration fee.

Most hotels do this for their guests, but you're legally responsible. Confirm with check-in staff on arrival that they've registered you.

The registration process can be complex if you're not staying at a hotel.

Register through your employer if you're travelling on a visa that lets you work. Confirm with your employer that they've registered you.

If you don't register, authorities can fine you or delay your departure.

The Russian Embassy

Visa overstays

Make sure you leave Russia before your visa expires. Some visas, including tourist visas, can't be extended.

If you overstay your visa, you won't be allowed to leave Russia until the Russian Ministry of Internal Affairs determines your legal status or deports you.

Authorities can detain you until they've processed your case.

Penalties for overstaying include fines and deportation.

You may be banned from re-entering.

Customs Rules

Russian Customs provides a list of goods that must be declared when entering or leaving Russia, regardless of whether they come in carry-on or unaccompanied/checked-in luggage.

Anyone entering Russia must declare cash amounts exceeding the equivalent of 10,000 USD as well as certain types of goods, including jewellery and antiques.

Items imported by air for personal use that are worth more than 10,000 EUR or weigh more than 50 kg must be declared. They will incur customs duties and taxes of 30% of the cost (no less than 4 EUR per 1 kg).

For cash amounts exceeding the equivalent of 100,000 USD, documents confirming the origin of the money in addition to customs declaration must be provided.

If you fail to declare items exceeding the value or weight standards, these may be confiscated, and you may be detained and charged with an administrative or criminal offence.

If you fail to declare amounts of cash exceeding the threshold, your money may be confiscated, and you may be detained and charged with an administrative or criminal offence.

Make sure a customs official stamps your declaration. Only stamped declarations are valid.

Russia has imposed restrictions on exporting certain categories of goods, including foreign-made medical products. Seek advice from local authorities.

Russia has strict regulations on the export of antiques, artworks and items of historical significance. These are items purchased in Russia or imported to Russia from overseas. They also include modern art and posters if they are particularly rare or valuable.

Authorities may not allow the export of items more than 100 years old.

If you want to export any antiques, artworks or items of historical significance:

keep receipts of your purchases
obtain an export permit from the Ministry of Culture in advance of travel — export permits aren't issued at the airport
declare each item to border authorities when you leave Russia
be ready to show each item to border authorities
be ready to show receipts for each item to border authorities

Don't try to export items requiring permits without the relevant paperwork. This is a serious offence.

Russian Customs legislation about the import and export of money and goods may change without warning. Seek advice from local authorities.

Some countries won't let you enter unless your passport is valid for six months after you plan to leave that country. This can apply even if you're just transiting or stopping over.

Some foreign governments and airlines apply the rule inconsistently. Travellers can receive conflicting advice from different sources.

You can end up stranded if your passport is not valid for more than six months.

The Australian Government does not set these rules. Check your passport's expiry date before you travel. If you're not sure it'll be valid for long enough, consider getting a new passport .

Lost or stolen passport

Your passport is a valuable document. It's attractive to people who may try to use your identity to commit crimes.

Some people may try to trick you into giving them your passport. Always keep it in a safe place.

If your passport is lost or stolen, tell the Australian Government as soon as possible:

In Australia, contact the Australian Passport Information Service .
If you're overseas, contact the nearest Australian embassy or consulate .

If your passport is lost or stolen while ashore, you will need to obtain an emergency passport and an exit visa to leave Russia within the 72-hour visa-free period. If it's not done within 72 hours, you will face a court hearing and possible fine, deportation and entry ban.

To arrange a new visa:

obtain an official police report
apply for a replacement passport through the Australian Embassy in Moscow
apply to Russian authorities for an exit visa
include the police report with your application

If you replace your passport while in Russia, make sure authorities transfer your visa to the new passport.

Passport with 'X' gender identifier

Although Australian passports comply with international standards for sex and gender, we can't guarantee that a passport showing an 'X' in the sex field will be accepted for entry or transit by another country. Contact the nearest embassy, high commission or consulate of your destination before you arrive at the border to confirm if authorities will accept passports with 'X' gender markers.

More information:

LGBTQIA+ travellers

The currency of Russia is the Rouble (RUB).

Russian authorities have imposed temporary restrictions on the export of foreign currency in cash out of Russia. Travellers exiting Russia can't take more than the equivalent of 10,000 USD in cash. Make sure a customs official stamps your declaration. Only stamped declarations are valid.

You must carry proof that your funds were imported and declared, or legally obtained in Russia. Due to the Russian invasion of Ukraine, Mastercard, Visa, and American Express have suspended operations in Russia. Cards issued outside Russia will not work at Russian merchants or ATMs. Cards issued inside Russia may continue to work, but they won't work outside Russia. It may not be possible for you to access your funds through Russian banks or to make payments to Russian businesses with non-Russian credit/debit cards. Be prepared with alternate means of payment should your cards be declined.

You may not be able to exchange Australian dollars as well as old, worn, or damaged US dollar and euro banknotes into Russian rubles in Russia. Ensure you have enough money to cover your stay in Russia.

Traveller's cheques aren't widely accepted, even in Moscow and St Petersburg.

Local travel

Postal services between Russia and Australia are temporarily suspended.

More information

Australia Post website

Travel to Latvia or Estonia

Latvia bans the entry of vehicles registered in Russia. More information can be found on the State Revenue Service website . Vehicles are also banned from crossing into/from Estonia at the Ivangorod-Narva crossing. Train services are suspended. Entry and exit on foot are allowed. Additional restrictions or entry requirements could be imposed or changed suddenly. Be aware that some borders may close without notice.

If you're travelling through an overland border crossing into Estonia or Latvia , confirm the entry requirements for your destination before arrival.

Australia and other countries have placed sanctions on Russia. Russia's response to these sanctions may disrupt travel and affect travellers. Confirm entry requirements for your destination before arrival, as additional restrictions or entry requirements could be imposed or changed suddenly.

If, despite our advice, you decide to travel to Russia, note that some areas across the country are considered 'closed' for foreigners. Foreigners need government permission to enter these 'closed' areas. If you need government permission or are unsure if you need it, contact the Russian Ministry of Internal Affairs.

Driving permit

You should carry an International Driving Permit (IDP).

You may drive with an Australian driver's license if you carry it with a notarised Russian translation.

Road travel

Driving in Russia can be hazardous due to:

poor driving standards
ice and snow in winter
poor road conditions in rural areas

The blood alcohol limit for drivers is 0%.

Driving or riding
the Russian Embassy

Some taxis appear official but aren't licensed by local authorities.

People have reported extortion and robbery while taking unauthorised taxis. See Safety

Book an official taxi through the local taxi app, by phone, at major hotels and from inside airports.

Flights from Russia to other countries are limited. These may change or be suspended at short notice. You should contact airlines or travel agents directly for the most current information.

The EU announced that 21 Russian-owned airlines were banned from flying in EU airspace due to safety concerns.

Russian airlines and railways may be affected by shortages of parts and essential technical components for their fleets, affecting maintenance and safety standards. If you're flying domestically or internationally, research your aviation provider before choosing their services.

DFAT doesn't provide information on the safety of individual commercial airlines or flight paths.

Check Russia's air safety profile with the Aviation Safety Network

Emergencies

Depending on what you need, contact your:

family and friends
travel agent
insurance provider

Always get a police report when you report a crime.

Your insurer should have a 24-hour emergency number.

Consular contacts

Read the Consular Services Charter for what the Australian Government can and can't do to help you overseas.

For consular help, contact the Australian Embassy in Moscow. Our ability to provide consular assistance in Russia is limited. The Australian Government will not be able to evacuate you from Russia.

Australian Embassy, Moscow

13 Kropotkinsky Pereulok Moscow 119034 Russia Phone: (+7 495) 956-6070 Fax: (+7 495) 956-6170 Website: russia.embassy.gov.au Twitter: @PosolAustralia

Telegram: Contact @AusEmbMoscow

If you're in St Petersburg, you can also contact the Australian Consulate for limited consular help.

Australian Consulate, St Petersburg

Moika 11 St Petersburg 191186 Russia Tel: (+7 964) 333 7572 (NOT for visas) Email: [email protected] (NOT for visas)

Check the Embassy website for details about opening hours and any temporary closures.

24-hour Consular Emergency Centre

Australians in need of consular assistance should contact the Australian Government 24-hour Consular Emergency Centre:

+61 2 6261 3305 from overseas
1300 555 135 in Australia

Travelling to Russia?

Be the first to know official government advice when travelling.

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Help & Support
Travel Insurance - FAQs

Help and support Travel Insurance FAQs

Common questions about our cover and optional add-ons.

About our travel insurance
Flight cancellations, delays and missed departures
Medical Assistance Plus and Flight Delay Assistance Plus
Gadget Cover optional add-on
Claims, cancellations, renewals and complaints

Buying travel insurance 

Can i buy travel insurance at my local post office branch.

Yes, you can buy our travel insurance at over 3,800 Post Office branches. If your nearest branch can’t issue travel insurance, you can buy travel cover online . Or call 0330 123 3690 (1)

I don't live in the UK. Can I take out a Post Office Travel Insurance policy?

We’re sorry, but no. Our policies cover UK residents only (including those in the Channel Islands and Isle of Man).

My partner and I live at separate addresses. Can we still buy family cover?

Family cover is available on Post Office Travel Insurance single-trip and annual multi-trip policies.

It covers a person and their husband, wife, civil partner or Common Law Partner (who must be residing with them). It also covers any dependent, adopted or fostered children or grandchildren aged under 18.

Family cover is not available on our backpacker policies.

Is there an age limit for single-trip and annual multi-trip travel insurance policies?

There’s no upper age limit for single-trip policies. For annul multi-trip policies you need to be 75 or under.

Is there an age limit for backpacker travel insurance policies?

Yes, you must be aged between 18 and 60 years of age when your policy starts.

Backpacker policies are only available on our economy level cover.

Covid-19 cover and trip durations

Does post office travel insurance include coronavirus cover.

All new Post Office Travel Insurance policies include a degree of cover against Covid-19 related disruptions, such as cancellation, curtailment and medical costs in some circumstances.

You can find out more about what's covered for coronavirus on our policies on our travel insurance Covid-19 FAQs page.

We also offer a trip disruption cover option that provides protection in other scenarios. These include missed departures or changes in testing and quarantine rules.

How long can I travel for on my Post Office Travel Insurance policy?

It depends on the level of cover.

Policies sold from 31 March 2022 to 27 March 2024

Single-trip travel insurance covers you for trips of up to:

365 days (for persons aged up to and including 70 years)
90 days (aged 71 to 75)
31 days (aged 76 and above).

Annual multi-trip policies cover you for:

17 days per trip (with economy and standard cover levels)
31 days per trip (premier cover).

If you pay the appropriate extra premium, this can be extended to:

31, 45 or 60 days (economy, standard)
45 or 60 days (premier)

You can take as many trips as you like as long as you’re not away for more than 183 days in the policy year.

Our backpacker travel insurance policy covers you for trips lasting anything from 31 days to 18 months.

Policies sold from 28 March 2024

Trip durations for policies sold from 28 March 2024 are the same as for those sold before that date.

The maximum trip duration annual multi-trip policies will cover is 31 days. This can be extended to 45 or 60 days with optional trip extension upgrades.

How long must a UK trip be to be covered by my travel insurance?

For your Post Office Travel Insurance policy to cover you for trips in England, Scotland, Wales or Northern Ireland, the following rules apply.

For multi-trip policies, 1 nights’ pre-booked accommodation must be in place, and can’t be a stay with family or friends, or your stay must be at least 100 miles from your home, or you must have at least 1 sea crossing

For example, if you fly from Scotland to Cornwall to stay with friends and family in their home or second home and your baggage was lost or damaged on the way it wouldn’t be covered. Similarly, if you have a second home of your own this doesn’t class as pre-booked.

This doesn’t apply to trips taken overseas, outside your country of residence.

Having flight problems?

This section covers flight disruptions that are not related to Covid-19. If your question relates to the impact of coronavirus on your trip and whether it’s covered, please check our travel insurance Covid-19 FAQs .

Are flight cancellations covered on my policy?

There’s no cover for flight cancellation on your Post Office Travel Insurance policy if you have not already started your trip. If the airline cancels your flight before you arrive at your departure point you should always discuss this with your airline or travel provider to see what options are available to you.

Regulation EU261

This is a regulation that protects passengers in the event of inconvenience caused by long flight delays or cancellations of European flights. It allows up to £520 compensation per passenger in the event of such disruptions.

Entitlements are only in force if the delay or cancellation is within the airline’s control and has not been deemed an “extraordinary circumstance.”

However, if you’re delayed at the airport on your outbound or inbound journey, several of our cover levels provide cover for the delay, any missed departure it causes and, if the delay is of a longer duration, abandoning your trip if you decide to do so. Please read the answers below for details.

What flight delay scenarios aren’t covered?

We will be unable to process claims for delayed flights if:

You don’t arrive at your departure point in the recommended time for your scheduled departure
You claim for delays having already made a claim for missed departure
You’ve travelled against a non-essential travel advisory from the FCDO – and the cause of the delay is related to that advice
You claim for a delay less than 4 hours
You haven’t provided written confirmation from your travel provider of the duration of and reason for the delay
You were aware of the strike/industrial action (or any other listed peril) prior to buying your travel insurance policy or booking your trip
You haven’t provided any written confirmation of the vehicle breakdown/traffic delays

While at the airport my departure from the UK was delayed. Is that covered?

If you bought our standard, premier, max or extra cover levels, you’re covered if you arrive at the airport and your flight is delayed due to one of the following – including if this will impact a further connecting flight or flights to your final destination:

Industrial action
Bad weather not including anything listed as a natural catastrophe
Technical fault of transportation including bird strikes
Shortage of crew

If a flight you’re booked on is delayed for 4 hours or more for one of these reasons and you have a standard, premier, max or extra policy, you can claim for each 4-hour delay, up to a maximum of 12 hours, upon your return to the UK. Please check the policy wording for the delay benefit amount depending on the level of cover chosen.

If it’s a premier policy, you can also make use of Flight Delay Assistance Plus if you’ve registered for it. This means that, upon a delay of 1 hour or more, you can receive either a lounge access voucher or a £25 payment into your PayPal account. (For policies sold from 31 March 2022 to 27 March 2024 the amount was £50.)

All flights must be registered in advance. Please check your emails for confirmation and the link/web address needed to register your flights.

You must plan to leave enough time between arriving at your connection point and departing for the next leg of your journey, which should be at least the minimum time recommended for transfer by your transport provider.

If your flight delay totals 12 or more hours and you abandon your trip you can make a claim – see the question on abandoning your trip below.

What if delayed departure leads to me abandoning my trip?

If you’re a standard, premier, extra or max policy holder, we provide abandonment cover if you arrive at the airport and your flight is delayed by 12 hours or more due to:

If that happens, and you aren’t offered an alternative flight within 12 hours or provided with a refund, and you hold one of the cover levels listed, then cover is provided for your unused travel and accommodation costs.

This policy is designed to provide a refund of your unused travel and accommodation costs, at the point we are satisfied that these expenses cannot be refunded elsewhere. If your trip has been booked or paid for via one or more of the following, you must contact them to discuss a refund before claiming from us: a tour operator; an airline; any other travel, accommodation, or service provider; a credit or debit card provider or other payment providers such as PayPal.

There is no cover for delay or abandonment for trips taken solely within the UK

Am I covered if I miss a departure from the UK?

If you have our Standard, Premier, Extra or Max level cover and are delayed on your way to your departure point in the UK due to one of the following reasons, and this causes you to miss your pre-booked transportation (such as an outbound flight), we’ll cover it:

Delay or cancellation of public transport due to:

Bad weather not including anything listed as a natural catastrophe 
The vehicle you are travelling in is involved in an accident, breaks down, or is delayed by an incident that causes traffic jams or road closures
The flight you are travelling on is diverted

Please note:  Public transport includes flights

You’ll be covered up to the sum insured for either additional travel and accommodation costs to get you to your destination. Or, if the only reasonable alternative transport means you’ll lose more than 50% of your trip, you can claim for unused travel and accommodation costs.

Am I covered for travel delay outside of the UK?

You are at the airport abroad, and there is a delay in your flight leaving to return to the UK.

On Standard, Premier, Extra and Max policies, there’s cover if you arrive at the airport abroad and your flight back to the UK is delayed or cancelled due to:

Mechanical fault of transportation including bird strikes

If you’re delayed by at least 24 hours beyond your original return date, there is cover for additional transport costs to return you home when these aren’t paid for by your travel provider, up to the limit for your level of cover.

We’ll pay a delay benefit for each full 4-hour delay up to a maximum of 12 hours for the sum insured for your level of cover.

If your trip has been booked or paid for via one or more of the following, you must contact them to discuss a refund before claiming from us: a tour operator; an airline; any other travel, accommodation, or service provider; a credit or debit card provider or other payment providers such as PayPal.

Am I covered if I miss a departure from outside the UK?

What if you are delayed on your way to the airport abroad and miss your pre-booked return flight home, or you have no travel documents and are delayed in obtaining them, so are unable to make your flight?

If you are delayed on your way to the airport and subsequently miss your return flight home, stranding you abroad, for  Standard, Premier, Extra and Max policy holders, we provide cover for delay or cancellation of public transport due to:

We’ll also cover if you’re delayed travelling home if:

The vehicle you’re travelling in is involved in an accident, breaks down or is delayed by an incident that causes traffic jams or road closures
Your flight gets diverted
Your travel documents are lost or stolen while you’re outside the UK

Please note: Public transport includes flights

You’re also covered if you arrive at the airport and a delay to your flight for one of these reasons will impact a further connecting flight/s to return back home to the UK.

You must have a pre-booked return journey for cover to apply. And you must plan to leave enough time between arriving at your connection point and departing for the next leg of your journey, which should be at least the minimum time recommended for transfer by your transport provider.

Medical Assistance Plus

Does my policy include medical assistance plus.

If you bought your Post Office Travel Insurance on or after 3 July 2023 it includes Medical Assistance Plus.

How much does Medical Assistance Plus cost?

Nothing. Medical Assistance Plus is included in all policies sold from the 3 July 2023, no matter the type or level of Post Office Travel Insurance you’ve purchased. It applies whether you bought your insurance on the Post Office website, in branch, via our contact centre, on the app, or even through a comparison website.

How do I access the Medical Assistance Plus service?

Within 48 hours we'll send you an email with a unique link to launch the service. This has all of your details. Just enter your date or birth to validate and the service will launch for you.

If you’re traveling within 48 hours of purchase you can launch the service directly from our Medical Assistance Plus page on the Post Office website, then choose to continue in browser or open in app on your mobile device.

As an extra reminder, we’ll also send you a reminder SMS message the day before you travel (for single-trip and backpacker insurance) or the day before your start date of your policy (for annual multi-trip insurance). This will include links to launch the Medical Assistance Plus service.

What illnesses and situations can I use Medical Assistance Plus for?

Medical Assistance Plus is for outpatient medical care only. This includes any non-emergency medical services, including:

GP (general Practitioner)
Orthopaedist
Paediatrician
Gynaecologist

If an online or in-person consultation concludes that in-patient care is required, your medical case will then be handed over to the Emergency Medical team in the UK to be managed for wherever you are.

When shouldn’t I use the Medical Assistance Plus service?

If you require immediate emergency care, you should go directly to a hospital or an emergency clinic.

You can get further support by calling our emergency medical assistance line any time, 24/7.

If your policy number starts with TA or TC call 0208 865 3074 . If you’re calling from abroad dial 44 in place of the first zero.

There is no cover for trips taken within the UK.

Are there any limitations to the service?

This service is not available for trips taken in the UK, only for international travel. The service allows up to 3 separate medical events per person and for each medical event up to 3 appointments per person listed on the policy.

I’m having trouble registering my policy for the service. What should I do?

If you’re having difficulty registering your policy, please check:

Your policy number is entered correctly
You’ve entered all the verification details needed

If you’re still having trouble, please go to the “Contact us” section in the app. Here you can get help from our customer care team.

How can I contact Medical Assistance Plus customer support?

The customer care team is available 24 hours a day, 7 days per week, 365 days per year and offers multi-lingual support.

The customer care team can provide assistance via phone, email, WhatsApp, and live chat – available online or via app.

What languages can I receive my medical care in?

The global network has over 20,000 doctors in 75 countries, including the most popular destinations such as the US, UK, France, Germany, Italy, China, Japan, Canada, India, Australia, New Zealand, Israel, Thailand, and Nepal.

The doctors in the network speak a wide range of languages, so travellers can find one locally who speaks either their native language or one in which they are comfortable conducting a consultation.

When browsing for doctors in the app, simply filter your search by your preferred language. When scheduling video consultations, you can also select your preferred language when you make the appointment request.

If you’re unable to find a doctor who speaks your preferred language, please head to the “Contact Us” section in the app to get assistance from our customer care team.

Will I have to pay for any support or treatment I receive while I'm away?

No, Medical Assistance Plus is covered by your Post Office Travel Insurance policy. There are no upfront fees or extra payments required. You automatically get access to Medical Assistance Plus, no matter what type or level of insurance you’ve purchased from us. All appointment charges are covered by your travel insurance policy under Medical Assistance Plus. You won’t need to pay any excess fees for this service. For any online appointments or where the appointment was held at your accommodation, where a prescription is issued, you’ll need to pay for any medication and claim upon your return home.

No excess will be applied for any prescription charges. If your appointment takes place at a clinic and they have a dispensing chemist, you won’t need to pay for your prescription and all charges will be covered by your policy at the point of appointment.

If there’s no dispensing chemist at the clinic, you’ll either be given a prescription or the prescription will be sent to a chemist by the treating doctor and you’ll need to pay for any medication and claim upon your return home.

If your medical situation needs to be handed over from an outpatient case to an inpatient case and requires hospital admission, you will be handed over to our emergency medical assistance team in the UK. For any inpatient cases, no excess will apply.

Is my electronic prescription valid anywhere in the world?

You’ll be able to check with your doctor if they can prescribe a valid prescription in your current location. Make sure with the selected doctor before your consultation if they can provide a prescription based on your electronic prescription.

There’s no cover for trips made in the UK and you should see your GP practise you’re registered with in the UK for any appointments or prescriptions.

Flight Delay Assistance Plus

Registering your flights, how do i register a flight.

We'll send you an email with details of how to register for the service online as soon as you buy our premier travel insurance. If you arranged your policy in a Post Office branch or don't have an email address, all the information you need will be in your policy confirmation pack.

To register your flight you’ll need to set up self-service for your account and add your flight details there.

Can all flights be registered?

Flight Delay Assistance Plus is built to track almost all major commercial airline flights, but there are limitations against airlines/airports that do not report data regularly. You can register any flight where the airline accurately reports the announcement to FlightStats. If you try to register a flight that does not meet these conditions, the system will inform you of this and you will not be able to register.

Where the flight is departing from an airport with a lounge that's part of the  LoungeKey network you’ll be offered the choice of a lounge voucher, or PayPal payout in the event of a delay Not every airport has a lounge and if this is the case the PayPal option will be selected for you.

Can I register more than one person?

Yes, you can include up to four additional passengers who are named on your Post Office Travel Insurance policy when you register. Make sure the names you register match exactly those included on your flight booking or boarding passes and travel insurance.

Why has my flight registration failed?

Registering your flights could fail for two reasons:

You’re attempting to register less than 24 hours before your scheduled departure time
Not all airlines provide timely and accurate flight tracking data which is necessary for us to trigger compensation and issue your benefit

As such, we restrict registrations for airlines that do not provide reliable tracking data. This is done to ensure the best possible experience for customers.

Can I cancel a flight registration?

Yes, you can cancel a flight registration up to two hours before your scheduled departure time. Please do this via the link in your registration confirmation email.

LoungeKey lounge access

What is loungekey.

It's a global network of  over 1,100 airport lounges .

How will I know if free lounge access is available to me?

During your flight registration you’ll be provided with the lounge access option at the "Select Your Benefit" stage. If you have selected this option and a qualifying delay is met, we'll send an SMS text and email message with a PDF voucher attached, so you'll need a mobile device with you that can accept them. These messages are sent if:

You register the flight online at least 24 hours before its scheduled departure time
There's an announcement about a minimum one-hour delay (either a single delay or an accumulation of multiple shorter delays amounting to two or more hours)
You selected lounge as your benefit option

How will I receive free LoungeKey access?

You'll need a mobile device that can receive SMS texts and emails with PDF attachments. If your flight's delayed by one hours or more, we'll automatically send you:

A text notification, which includes a link to your PDF LoungeKey voucher
An email with a PDF attachment containing your free LoungeKey voucher
The SMS and emails will also contain the vouchers for any other passengers you registered

Please see our  terms of use .

How do I find the lounge at the airport?

We'll let you know how to locate your lounge when we email your access information. The voucher itself will also contain a link to the lounge finder and access information.

Why can't I gain access to a lounge?

There are a number of reasons why you might not be able to access a lounge, even if you have a valid voucher:

If the lounge is closed when the delay occurs – during the night, for instance
If the lounge is at full capacity
If the passenger names on the boarding passes don't exactly match those on the LoungeKey voucher
If you or a member of your group doesn't meet the lounge terms and conditions, such as dress code or minimum age

How can I find out about lounge policies and other services?

Although lounges at different airports have their own policies and services, most have free Wi-Fi. Discover more about the lounge at your departure airport.

About PayPal

What is paypal.

PayPal is a payment platform for payments and money transfer. It’s a secure way to send and receive money online.

PayPal allows any individual with an email address to securely send and receive payments online without having to enter your financial details.

You can use PayPal to shop online, or to send money quickly to anyone with an email address or transfer money to your bank account. You can also use PayPal on the high street where the number of shops accepting PayPal is growing.

Once you’ve linked your card or bank account to your PayPal account, you won’t need to provide all of your card details every time you shop online. PayPal remembers all your financial details, so you don’t have to, and they do not share them with sellers.

PayPal is available worldwide and in all major currencies.

How does PayPal work?

If you’ve selected PayPal as your benefit during the registration journey, in the event that you experience a qualifying flight delay, we’ll compensate you with a PayPal payout to use at your leisure.

We’ll pass your email address to PayPal, who will then instantly credit your wallet with your compensation.

If you don’t have a PayPal account linked to the email address you used for registration, PayPal will send you a link to register for an account.

Do I need to have an existing PayPal account?

You don’t need to have an existing PayPal account. A wallet will be credited with your compensation and an email will be sent to you with a link to PayPal to register and create an account. Your PayPal account will need to be linked to the email address you used to register your flight.

How can I get in contact with PayPal?

You can contact PayPal by text, email, on the phone or via the PayPal help page .

About PayPal payouts

How much will i receive.

We’ll provide a compensation payment of £25 per passenger into your PayPal account.

Will additional passengers receive a payout?

All eligible additional passengers that were registered will also receive a PayPal payout, but the payout will be made to the main customer.

Will I be notified before the PayPal payout is sent to me?

Yes, we’ll send you an email and SMS to let you know the PayPal payout has been issued.

What we share with PayPal

When will my information be shared with paypal.

We’ll pass your email address to PayPal when we trigger the PayPal payout request.

What information will be shared with PayPal?

We’ll send PayPal the email address you used to register your flight. They will use your email address as the account to credit with the payout. PayPal will also send out communications to this address to confirm the payout.

Do you cover mobile or smart phones within a travel insurance policy?

Mobile and smartphones are covered under the personal possessions of our travel insurance policies up to £100.

If you need more cover for your phone, you could add our gadget cover add on for an extra premium and increase the cover up to £1,000 per policy for theft, damage or loss during your trip

Cover for mobile phones is now up to the single-article limit:

Economy: £150

Standard: £250

Premier: £400

If you need more cover for your phone, you could add our gadget cover add on for an extra premium and increase the cover up to £2,000 per person per policy for theft, damage, or loss during your trip.

What gadgets do you cover within the gadget cover extension?

Mobile phones, smart phones, tablets, computers, laptops, smart watches, drones, games (including handheld) consoles, all accessories of these items, plus wearable activity trackers. Cover is up to £1,000 per policy.

Mobile phones, smart phones, laptops (including custom-built), tablets, digital cameras, games consoles, video cameras, camera lenses, Bluetooth headsets and speakers, satellite navigation devices, e-readers, head/earphones, smart watches and wrist-worn health and fitness trackers. Cover is up to £2,000 per person, per policy.

Claims and emergency medical assistance

How do i make a claim on my travel insurance policy.

The easiest way is to make a claim online . It’s secure and available 24/7. There’s a handy checklist of everything you’ll need. And, for some claims, you’ll get a decision straight away. You can also call us 0333 333 9702 (1).

What should I do if I need emergency medical assistance while on a trip my policy covers?

Please call the emergency medical assistance line that’s correct for your policy as soon as possible. It’s open 24/7. The number to call is 0203 865 3074 .

How do I renew or cancel the renewal of my Travel Insurance policy?

When you buy an annual multi-trip policy, it’s your reassurance of continuous cover for all the trips you’ll take in a year. For reassurance that extends beyond that, your policy can be renewed automatically or manually. You can also make sure your policy doesn’t renew if you don’t need it to. Whatever you choose, we’ll write to you around 28 days before your current policy’s end date with details of any changes we’ll make should you wish to renew it and a quote for the next year’s cover.

Automatic renewal: if you buy an annual multi-trip policy, it will be set to renew automatically at the end of its term to keep you covered. If you prefer to opt out of this, you can do so then or any time during the policy. You can also turn auto renewal on later. Just call our contact centre. If you’ve declared medical conditions for anyone listed on the policy, it can’t be set to auto renew.

Manual renewal: if you’ve opted out of auto renewal, you can opt in manually later, such as when we send your renewal reminder or by calling our contact centre to set this up. It’s easy to renew through your online account or by calling our contact centre. If you miss the renewal date, you can still take out a new policy later. You’ll need to start a new quote, as the renewal quote is only valid until your current policy’s expiry date. This may also mean a gap in your cover until the new policy starts.

Turning off auto-renewal: if your policy’s set to renew automatically but you change your mind later, you can turn it off at any point during the life of the policy. You can do this yourself in your online account or call our contact centre team. If you’re within the last 8 days of your policy, you’ll need to call our contact centre to do so. The later you do this the greater the chance a renewal payment will be taken by the bank. If this happens before your renewal cancellation is processed, we’ll make sure your payment is refunded.

What if I have a complaint about my travel insurance?

For complaints about the sales literature or information about your policy, how it was sold to you on the phone or online, or the Medical Screening Service, please call 0330 123 1382 (1), e-mail [email protected] or write to:

Post Office Travel Insurance 67 Hope Street Glasgow G2 3AE

Please head any written correspondence 'COMPLAINT' and include copies of supporting material.

For complaints about a claim or assistance you received while travelling, please email [email protected] or write to:

Quality Department Collinson Insurance Services Limited Sussex House Perrymount Road Haywards Heath West Sussex RH16 1DN

If you’re still not satisfied or don’t get a final answer from us within eight weeks of us receiving your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS) for consideration. You can contact the FOS here:

Financial Ombudsman Service Exchange Tower Harbour Exchange Square London E14 9SR

Call: 0800 0234 567 or 0300 1239 123 (1) Email: [email protected]

Other sections:

Need more help and support with travel insurance?

If you didn’t find what you need these other pages may help.

For emergency assistance, to make a claim, complaint or manage your policy online: Visit our travel insurance support page

For questions about the coronavirus cover on our policies: Visit our travel insurance Covid-19 FAQs page

(1) Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.

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Post Office Travel Insurance: A Getting Started Guide from the Experts!
Post Office Travel Insurance: A Getting Started Guide from the Experts!
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Post Office Travel Insurance: A Getting Started Guide from the Experts!

What is the Post Office?

Primary Insurance Policies Offered

Single Trip

Annual Multi-trip

Backpacker Travel

Other Policies Offered

Cruise Cover

Winter Sports Cover

Worldwide Cover

Pre-Existing Medical Condition

Family Cover

Cost and Coverage

Policy Exclusions

Other Important Information about the Post Office Travel Insurance

Are there any special policy rules for pregnant women who travel?

Will the policy provide cover during a war or terrorist act?

How many people are included in a family?

Wrapping Things Up

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