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Alerts keep you informed about your banking, credit card and credit line activity, helping you stay connected to your money. You can easily customize your Alerts in RBC Online Banking or the RBC Mobile app so you only get the notifications you want.

To manage your Alerts in the RBC Mobile app:

• Once you’ve signed in, tap More at the bottom of the page.
• Tap Settings at the top right corner.
• Under Services, tap Manage Alerts .
• Tap on the account you want to update the Alert Settings for.

RBC Alerts keep you informed about your banking, credit card and credit line activity, helping you stay connected to your money. You can easily customize your Alerts in RBC Online Banking or the RBC Mobile app so you only get the notifications you want.

To manage your Alerts in RBC Online Banking:

• Sign in and click Profile & Account Settings on the top of the Accounts Summary page.
• On the Profile and Account Settings page, click Alerts and notifications .
• This will open a page showing your current E-mail and SMS Alert settings and the Alert Preferences in which you can make your changes or opt out.

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Hotel programs, best credit cards, back to {post.category_name}, back to guides, how to handle two-factor authentication when travelling.

Two-factor authentication from banks can be a tricky barrier to overcome while abroad, but there are ways to ensure you have access when you need it most.

Written by Kirin Tsang

Written by {post._embedded?.author[0].name || post.data.author}

On January 18, 2023

Read time 13 mins

Imagine this: you’re lounging in an exotic location overseas, sipping on your preferred chilled beverage of choice, and you decide to get caught up on a little personal banking. 

When you go to login to your account so you can pay off one of your many Miles & Points-generating premium credit cards, your heart sinks when you receive an automated message that says something like “Login not recognized – we’re sending a code to your phone”.

In situations such as this, you’ve just run across two-factor authentication (2FA), which can be a difficult hurdle to overcome. Let’s go through the methods best suited to deal with two-factor authentication when travelling.

What Is Two-Factor Authentication?

Two-factor authentication is a security feature which has taken digital technology platforms by storm in recent years.

Essentially, it’s a system which is designed to ensure that the only person who can access your personal information is, in fact, you. It accomplishes this by placing an extra barrier to accessing this information by way of a second factor to authenticate your identity.

The first factor is typically something that you input, which could be a password, fingerprint, or even facial recognition. With data breaches occurring regularly, using a single factor to access accounts is becoming less and less possible, especially with sensitive data.

The second factor almost always comes in the form of a code which you need to enter into the platform you’re trying to access before being able to complete your login or conduct transactions.

The code is usually delivered to a secondary device or service provider that only you have access to, typically via one of five methods: a phone call, a text message, an email, a push notification through your financial institution’s mobile app, or an authenticator app.

This system of authentication will usually trigger when you try to access your account from an unrecognized location, such as a new device, IP address, or web browser. When travelling, we find ourselves in new places quite often, so encountering 2FA isn’t at all unusual.

Basically, 2FA introduces a trade-off of a minor inconvenience for increased security. How minor that inconvenience is depends on your tech-savviness, your willingness to jump through hoops that aren’t always the most user-friendly, or as is often the case for us intrepid globetrotters, how reliably you can receive an access code on your second device or service provider.

How to Use Two-Factor Authentication Abroad

2FA is a reality across many modern digital technology platforms, and Canadian banking institutions are no exception. Let’s talk about a few ways that you can deal with it in the most effective way possible, both at home and abroad.

Push Notifications

The first method is to use your trusted smartphone device. Many financial institutions conduct 2FA by sending a push notification to the bank’s mobile app, and these apps register the identity of your individual device.

This means that even if you login to one of your bank accounts from a foreign IP address, or while using a SIM card not attached to your main phone number, you’ll be fine as long as you’re using your trusted device. This is also why it’s important not to reset your phone or clear saved data whenever possible before leaving home, especially with the login for your bank’s mobile app.

Canadian Phone Number

The second method to overcoming 2FA while travelling is to always have your Canadian SIM card on hand so you can be ready to receive calls or SMS texts to your Canadian phone number.

When travelling, you’re likely to want to avoid Canada’s ridiculously high roaming fees in favour of far more economic local phone providers or e-SIMs . However, these numbers will not be attached to any of your banking information, and cannot be used for 2FA purposes.

After all, I’m sure we’d all feel a bit less safe if verification codes could be sent to random numbers tracing from Timbuktu!

Therefore, it’s wise to be able to slot in your Canadian SIM if you encounter an emergency. Pay your daily roaming charge to conduct your transactions, and then take it out and continue saving for the rest of your trip.

This method can be quite costly if you’re not careful, but if you’re in a bind, it’s likely worth the price of admission. Many Canadian phone providers deliver inbound SMS text messages for free around the world, so just watch that you don’t take or make calls, send outbound messages, or tap into your roaming data.

Of course, this is made much easier if you have a phone with dual-SIM capability, allowing you to seamlessly switch between reasonable roaming rates and your convenient Canadian cellular carrier.

Virtual Phone Number

The third method for overcoming 2FA, and one which is imperfect, is to pay for a virtual phone number, such as a premium subscription on the Voice over Internet Protocol (VoIP) service Fongo .

This isn’t a guaranteed way to receive calls or texts for two-factor authentication purposes, but there have been plenty of reports from people using this app to receive both calls and text messages when sent a 2FA message from their bank while abroad.

At $9.99 (CAD) a month, this is an affordable alternative which can work on occasion; however, as Fongo itself notes , not every single carrier will accept their service, and you may not receive all messages from short-code and regular numbers. The price is much likely less than a full roaming package, though, so it could be worthwhile to try it out on your next trip to see if it works for you.

Contact the Bank

Finally, and as a method of last resort, be ready to call your bank from abroad should you absolutely have to. Many financial institutions have voice ID verification, so even if you’re calling from a foreign number or online service such as Google Voice, you’ll still be able to verify your identity and make some transactions.

Even if your bank does not have voice verification, you still may be able to arrange proof of identification that sidesteps 2FA by providing information specific to you and your account.

While this option isn’t convenient, it can be effective should all other avenues of authenticating yourself to access your account fail.

Two-Factor Authentication Methods for Canadian Financial Institutions

The Prince of Travel team has had plenty of experience with the 2FA procedures of most major financial institutions in the country. From our experiences, we’ve compiled the following methods that each bank uses.

If you keep this list in mind while using the strategies we’ve outlined above, you’ll be able to remedy your authentication woes far faster and with less of a headache.

Remember, your experience with 2FA might vary, but this list should give you a good idea of what to look out for.

• American Express Canada: Amex does not require 2FA and provides the fastest and best phone service in Canada for accounts that come under review for any reason.
• BMO : BMO does not require 2FA at present, but may automatically flag accounts. In this case, immediately call the BMO security centre at 1-877-225-5266.
• Canadian Tire Financial Services: Canadian Tire will send an email to your registered email address whenever they have doubts regarding your identity. Their call centre is also excellent, and rivals American Express when it comes to customer service. 
• CIBC : CIBC provides 2FA via SMS, phone call, or push notifications in the CIBC app. It can also send 2FA codes via email, but not to free personal email providers such as Gmail.
• EQ: EQ Bank provides both SMS and email messages.
• HSBC: The primary method of 2FA for HSBC is via the mobile app; however, its functionality can leave something to be desired. Don’t be surprised if you’re required to contact their call centre, which can be frustrating when in another country as you may be required to verify via SMS text message while on the phone.
• Manulife: Manulife offers both email and SMS 2FA methods.
• MBNA: MBNA is 100% phone-based, either via call or SMS.
• National Bank: Email or SMS are the preferred methods of communication for the mainly Quebec-based National Bank.
• PC Financial: For both their credit cards and prepaid Money Account , PC Financial uses SMS or email notifications.
• RBC : All RBC 2FA is conducted via its mobile banking app. However, it’s not strictly necessary, and you can access your account from an unrecognized location through dated security measures like answering a security question.
• Rogers Bank: Strangely, even though Rogers Bank’s parent company is a telecom giant, it only does 2FA via email.
• Scotiabank : Scotiabank only uses app-based 2FA.
• Simplii: As the telephone/online-only subsidiary of CIBC, Simplii is entirely app-based for verification.
• Tangerine: The online-only arm of Scotiabank provides 2FA via email, though occasionally you will be contacted by their fraud department.
• TD : TD requires its 2FA to go through either call, SMS, or their proprietary separate authenticator mobile app .
• Wise: The Wise Prepaid Visa, which is excellent for foreign currency conversions , uses in-app push notifications.

Setting Up Two-Factor Authentication Before You Travel

2FA secures your accounts by sending a verification code to another trusted platform. Before you travel, it’s critical to ensure that you’ll be able to receive these messages successfully.

If you try to set up 2FA from an unknown location, you’ll be prompted for 2FA to set it up. Rather than getting caught in this endless loop, you’ll need to take this first step at home.

Make sure that your online banking profile is up to date before you travel, listing any phone numbers or email addresses where you’d like to receive verification messages.

Also, if the bank uses in-app authentication, be sure to opt into this feature and download any required mobile apps.

It’s interesting to note that many banks seem to corral customers toward their mobile app instead of just using SMS, which has both advantages and disadvantages.

On the one hand, it’s easier to use a mobile app when travelling, and you typically don’t run into any issues accessing your online banking as long as you’re on a trusted device with a Wi-Fi connection. On the other hand, if you lose access to your device, it can be a pain to try and access your online banking with an institution whose primary 2FA method is entirely app- or smartphone-based.

Therefore, I’d highly recommend having a few fallback options, whether activating multiple 2FA methods for the same financial institution, or using multiple financial institutions. If you run into trouble, it will likely be time consuming to regain access to your accounts, but at least you’ll still have access to your finances from around the world.

Two-factor authentication is the ubiquitous best practice in modern digital security, and it’s helpful to remember how to get past this extra step to access your accounts whenever you travel or are away from home.

With Canadian telecom rates – and especially roaming rates – being some of the highest in the world, it’s important to do whatever you can to keep costs low when abroad. Fortunately, many institutions now offer Wi-Fi-friendly alternatives to receive verification codes, but it’s disappointing that so many companies still rely exclusively on SMS-based two-factor authentication.

Regardless, you should be able to manoeuvre your way around most 2FA hurdles that come up, using some strategies to dodge the pain of $15-a-day international roaming fees unless they absolutely cannot be avoided.

Until next time, transact undisturbed.

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If you’re planning an upcoming trip, your to-do list is probably already a mile long. But before you leave, it may be in your best interest to keep your credit card issuer in the know with a travel notice.

“If you’re using your credit card in a new location, especially a foreign country, that’s a huge red flag for potential fraud,” says Lee Huffman, a travel expert at BaldThoughts.com .

To protect itself and you, your issuer may end up declining the charge.

If this happens, you’ll typically have to call the issuer to prove you attempted to make the purchase and get the go-ahead to try again. But it can still be an embarrassing experience.

“My wife and I were visiting friends in Dallas a few years back and were buying some groceries,” Huffman says. “When it came time to pay, my card was declined as a potentially fraudulent transaction. I was beyond embarrassed to have this happen in front of my wife and friends.”

If you’re overseas or visiting an area with bad cell service, it could get even worse. If you can’t get ahold of your bank and don’t have a backup payment method, you may end up stranded.

To help avoid this potential hassle or an embarrassing situation, contact your bank to let it know your travel plans. It’s also a good idea to make sure your contact info with the issuer is up-to-date. That way, it can easily contact you if it spots an issue while you’re away.

How to set travel notifications with common credit card issuers

“The easiest method of placing a travel alert is to call the number on the back of your credit card,” Huffman says. “You can also send a secure message through the bank’s online portal.”

But if you don’t want to wait on hold for customer service or you’re leaving for your trip in the next few days and can’t wait for a message to be processed, you may have other options. And depending on the issuer, you may not even need to create a notification at all.

American Express

Because of the fraud detection practices the issuer uses, setting an American Express travel notification is unnecessary. In fact, there’s not even an option to create one online.

Bank of America

You can set up a Bank of America travel notice on your mobile app or through your online account.

How to set up a travel notice through your online account:

• Log in and hover over the “Help & Support” menu tab.
• Click on “Set Travel Notice” in the drop-down menu.
• Enter your destination(s), travel dates, contact number and card(s) you’re taking with you. Share any other travel details you think are relevant.

You can easily set up a Barclays travel alert through the mobile app or online:

• Log in to your account and go to Tools/My Travel.
• Share where you’re traveling to and the dates you’ll be gone.

Capital One

As with American Express, setting a Capital One travel notice isn’t necessary. While there still seems to be an option through your online account, clicking on it gives you the message, “Travel notifications are no longer needed!”

To set a Chase travel notification, start by logging into your online account:

• Click on the icon with three horizontal bars at the top left of your screen.
• Click on “Profile & Settings.”
• Scroll down to the bottom under “More Settings” and click on “Travel.”
• Click on “Update” at the far-right side of the credit card section.
• List your departure and return dates and your destination.

Chase travel notices require a bit more legwork to set up than alerts with other banks, but it may still be worth it if you want to avoid the trouble or embarrassment of being unable to use your card while traveling.

Rather than searching through your online account, Citi allows you to create travel notifications through its dedicated travel notice page .

• Click on “Set Up/Manage.”
• Log in using your user ID and password.
• Select the card you plan to take with you and click on “Add a Travel Notification.”
• Select which user(s) will have the card, your travel dates and destination.

You can also create a travel notification through Citi’s mobile app:

• Click on “Card Management.”
• Click on “Travel Notices.”
• This will take you to Citi’s Travel Notices page. Once there, click on “Add A Trip.”
• Select the card you plan to take with you.
• Enter your trip’s start and end date.

To set up a travel notification with Discover, start by logging into your account online.

• Select the card you’re planning to take with you.
• Click on the “Manage” menu tab at the top of your screen.
• Click on “Register Travel” under the “Manage Cards” section.
• Enter your destination(s) and trip dates.

Unlike most of the other top banks, U.S. Bank doesn’t allow you to create a travel notification through your online account. Instead, it recommends that you contact its customer service team directly.

Wells Fargo

If you want to take your Wells Fargo credit card with you, set up a Wells Fargo travel plans notice. You can do so through the bank’s mobile app or through your online account.

• Start by logging into your account.
• Hover over the “Accounts” drop-down menu at the top of the screen.
• Click on “Manage Travel Plans,” which is under the “Manage Cards” section.
• Enter your travel dates and destination(s).

What if I’m traveling to several places?

Depending on the issuer, you may be able to choose multiple destinations, so you don’t have to set a different travel alert every time you move to a different location.

Bottom line

Setting up credit card travel notices is a good idea if you want to avoid the hassle of contacting your credit card issuer while traveling. And while you’re at it, make sure you have the right card for your trip. For example, some of the best travel credit cards charge no foreign transaction fees , making them a great travel companion for overseas trips.

Some of them also offer special travel protections , such as travel accident insurance or trip cancellation and interruption insurance, which can reimburse you for some costs if your trip is canceled or cut short for a covered reason.

Shop around and compare several cards with your current one to make sure you’re getting as much value as possible.

• Contact Customer Service
• Call 1-800-769-2553
• Locate a No-Fee 2 U.S. ATM
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Keeping Your Personal and Financial Information Safe.

Protect yourself from fraud and identity theft.

We use rigorous security measures and technology to protect your personal information. But there are steps you can take to safeguard your personal and financial information – whether you’re in Canada, the U.S. or travelling the world.

Ways to Protect Yourself

If you’re banking online, at the ATM, using a credit card or cash, there are some things you can do to protect your information and your identity.

The safety of your personal financial information couldn’t be more important. Keep in mind that when you shop online or use email or even social media, you could be vulnerable to identity theft and fraud. To make sure you’re not exposing yourself to unnecessary risk, be sure to:

• Be careful with email
• Shop safely
• Protect your computer

Review our FAQ about online safety for more information.

Keep the following tips in mind when banking at any ATM.

• Plan ahead to minimize your time at an ATM. Have your card out and ready to use when approaching an ATM.
• Be alert and aware of your surroundings and consider having someone accompany you when using an ATM, especially at night.
• When you enter or leave an ATM in an enclosed area, close the door completely. Never open the door to allow anyone else to enter while you are using the ATM.
• If others are nearby, block their view of the keypad with your hand or body while entering your PIN. Do not write your PIN on your card or disclose it to anyone else.
• Do not accept assistance from anyone you do not know or allow them to use your card.
• Refrain from displaying cash. Place your cash, card and receipt in a pocket or other secure location before leaving the ATM area. Count the cash later in a safe location such as your car or home. Be sure to take your ATM receipt with you.
• When using a drive-up ATM, be sure your passenger windows are closed and your doors are locked.

Whether you’re shopping online from home or on the road, there are some steps you can take so you don’t become a victim of credit card fraud.

• Sign your card immediately when you receive it.
• Report a lost or stolen card immediately.
• Notify the card issuer in advance if you have an address change.
• Do not give your cards to anyone.
• Keep your PIN secure, and do not keep it with the card.
• For online shopping, purchase only from reputable companies. Be sure the web page is secure. Look on the page for a notice indicating that area of the website is encrypted.
• Avoid saving credit card numbers and other personal information to retail shopping sites.
• Never include your credit card number in an email or text message.
• Review your credit card statement carefully – and often – to spot unfamiliar charges.
• Never give your credit card information to someone you do not know, by phone or computer.

Review our FAQ for more tips to avoid credit card fraud.

Here are some valuable tips to help you protect your good name, especially while you’re in the U.S.

• Guard personal information: Never keep your Social Security card or other personal information in your purse or wallet, and limit the number of credit or debit cards you carry with you.
• Control incoming and outgoing mail: Ask the post office to hold your mail if you’re going to be away from home, and pick up your incoming mail promptly.
• Use unique passwords: Avoid using words or numbers that can be easily accessed, such as maiden names or birthdates.
• Check your U.S. credit report at least once a year: Review your report from each of the three major U.S. credit reporting bureaus to make sure your accounts and transactions are accurate and are only the ones you have authorized.
• Consider purchasing ID theft protection services: Explore services that can regularly monitor your credit report, send alerts when suspicious activity occurs, and offer recovery assistance if your identity is stolen.

Review our FAQ for more tips to protect against identify theft.

How We Protect You

Your security is a top priority for us. Learn about the safeguards and processes we have in place to keep your money safe.

We diligently work to maintain our online security to the highest possible standards. Controls that we use across our online infrastructure include:

• Robust and multi-layered security of servers and applications
• Multiple layers of internal and external firewalls, which protect our online environments
• Regular reviews of our security practices and technology updates
• Regular reviews to ensure our security and privacy policies and standards reflect our industry leading position
• Use of Secure Socket Layer (SSL) 128-bit encryption to protect the information you send or receive from our secure sites
• Use of encrypted password log-ons to RBC secure websites to help safeguard against unauthorized access to your accounts
• Automatic session terminations when extended inactivity is detected. This helps to protect your accounts if you are called away from your computer

We believe that working together is the best way to safeguard against financial fraud. We have a team of dedicated fraud experts working 24/7 to prevent, detect and investigate fraud and we work closely with industry associations, government and law enforcement. We invest in emerging and new technologies and maintain rigorous security procedures to ensure that you can enjoy doing business with us in a safe and secure environment.

• We build fraud prevention measures into our due diligence process and regularly upgrade our fraud detection/prevention systems.
• Fraud detection and prevention activities are part of our normal business activities.
• Although technologies can make it easier for fraud to occur, we employ around the clock sophisticated monitoring systems and controls to detect and prevent fraudulent activity.
• We may proactively contact you directly or via automated call to alert you or to confirm the legitimacy of certain account transactions. You can identify yourself and access an alert delivered via an automated call using your postal code or date of birth. If you feel uncomfortable with automated call authentication, discontinue the call and call us back using a published telephone number or the caller display number that you have independently verified as valid, prior to providing any information.

How to Report and Restore

If you’ve become a victim of fraud or theft, we have state-of-the-art services to help you report the issue and restore your accounts and good name.

At RBC Bank, our team of fraud experts works 24/7 to prevent, detect, and investigate fraud. If you suspect you’ve become a victim of identity theft or fraudulent account activity, it’s important to act quickly.

Review our FAQ for a complete list of steps to take if you need to report fraudulent activity.

If you hold an RBC Premium Checking account, Deluxe Provent® Identity Theft Restoration Services are included at no additional charge. This service gives you guidance and assistance in restoring your good name, should you become a victim of fraud. If your identity or personal information is stolen, Deluxe immediately connects you with an expert resolution specialist ready to work hand-in-hand with you to:

• Report and cancel all missing or stolen credit and debit cards to creditors
• Place fraud alerts with all three major U.S. credit reporting agencies
• Advise all banks where you hold accounts and close any account that could be compromised
• Contact check verification companies and advise them not to accept checks from affected accounts
• File a police report
• Complete an online complaint with the U.S. Federal Trade Commission
• Request and review your credit reports from each of the three credit bureaus.
• Report a stolen driver license or vehicle registration to the state’s department of motor vehicles
• Report a lost or stolen Social Security card or number to the U.S. Social Security Administration

We keep you updated

Once the identity theft has been reported, we’ll monitor and update your case weekly until all fraudulent activity has been removed from your credit report. If we determine that the circumstances of your case put you at a higher risk of further identity theft events, we’ll put preventive measures in place – all at no charge to you.

If you think a transaction has been posted to your account in error, call us at 1-800-769-2553 to begin an investigation.

Keep in mind, there are time limits to report transaction errors:

Electronic Funds Transfer Disputes

• Lost or stolen cards – You must notify us within two business days after you learn of the loss or theft.
• Transaction errors – If you identify a transaction error (unauthorized, incorrect amount, merchant errors) on your statement, we must hear from you no later than 60 days after we send you the FIRST statement on which the problem appears.

Remittance Transfer Disputes

The Bank considers the notice of a remittance transfer error timely if it is received orally or in writing within 180 days after the disclosed date of availability of the remittance transfer. When a notice of a remittance transfer error is based on documentation, additional information or clarification that the customer previously requested, the customer’s notice of error is timely if received by the Bank the later of 180 days after the disclosed date of availability of the remittance transfer or 60 days after the Bank sent the documentation, information or clarification that had been requested.

To learn what U.S. consumer protection laws cover electronic transactions, read our FAQ .

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Credit Card Travel Alerts: How to Set Them (and Why You Might Not Need To)

When you’re planning for a trip, especially an international one, you already have a huge to-do list.

You need to confirm your hotel plans, pack, check-in for your flight, and plan your activities for once you land.

The last thing that you want to happen when you arrive is to have your credit card declined.

Card issuers are constantly watching for fraud and taking steps to block scammers from using your card without your permission.

One common tactic is watching for unexpected changes in the location where you use your card. If you travel somewhere and use your credit card, your card issuer could decline it because they think s fraudster stole your card info.

Is there anything that you should do or a way to tell your card issuer when you’re traveling to make sure they don’t block your credit card?

What Are Credit Card Travel Notifications?

You can give your card issuer a credit card travel notification to help avoid having your card declined.

You’re telling your card issuer that you have travel plans, so it knows not to decline your card during your trip.

For example, if you live in Colorado and plan to fly to England, you’ll contact your card issuer and tell them when you plan to leave and when you plan to return. If the card issuer sees charges from stores in England during your travel dates, it will know they’re legitimate.

Some card issuers let you provide travel notifications through your account portal on the issuer’s website.

Usually, you’ll find the option somewhere in your account settings or personal information page.

However, things have changed:

Many card issuers don’t request, require, or even accept travel notifications anymore.

They rely on other methods to anticipate upcoming travel plans.

Why You Might Not Need to Set Them Anymore

Card issuers use multiple strategies to figure out when your traveling, even without providing a notification.

You booked travel on the card

One way that card issuers can tell if you’re planning to travel is based on your shopping habits.

If you book tickets for a flight using your credit card, your card issuer already knows that you have travel plans.

This is also true if you use your credit card rewards points to book your trip.

Since your card issuer can tell that you have travel plans based on your purchases, you don’t need to tell them about your trip.

The location of your card activity

A more subtle way for the card issuers to figure out your travel plans is based on other purchases you make.

You buy something at the airport just before you leave, your card issuer can probably guess that you’re about to get on a flight.

If your shopping habits change to include shopping at stores that people frequently use to prep for a trip that can also tip off your card issuer.

You're a frequent traveler

Card issuers also use your long-term purchase and travel history.

As a frequent flier, your card issuers probably expect you to travel on a regular basis and won’t worry about charges popping up from around the globe.

Travel Alerts for Top U.S. Card Issuers

Here are how some of the top card issuers in the US let you set travel notifications.

American Express

American Express doesn’t require travel notifications.

You don’t have to contact the company before you travel, but if you want to, you can do so by calling the number on the back of your credit card.

Bank of America

Bank of American doesn’t require travel notifications.

The bank does offer a set of advice for people travelling internationally on its website.

If you want to notify Bank of America of your travel anyway, you can do so by calling the number on the back of your card.

Capital One

Capital One says that you do not need to inform the company of travel plans because it now issues chip-based credit cards.

If you still want to let the company know, you can call the number on the back of your card.

Chase accepts travel notifications from its cardholders through its website .

You can set the notification up to a year in advance, making it easy to set the notification when you book your flights.

To set your travel notification:

• Sign in to your account and open the menu on the left side of the screen.
• Open your profile and settings
• Select more settings, then travel
• Click update
• Provide information about your destination, departure date, and return date

You can also call the company to set up your travel alert.

Citi lets you set up travel notifications through your online portal . 

To set the alert:

• Visit the travel alert page
• Click Set Up/Manage and sign in to your account
• Select your card and click “add a travel notification”
• Tell Citi who will be using the card, where they’re going, and the dates of travel

You can also reach out to Citi by calling the number on the back of your card.

Discover does not require travel alerts from its customers, but you can always call the number on your card to let them know anyway.

Make Sure Your Contact Info is Up to Date

While it’s always important to make sure that your card issuer has your contact information, keeping your contact info up to date is doubly important when you’re traveling.

Your credit card issuer might not contact you frequently, but one of the times that they’ll want to reach out is when they’re trying to verify whether a purchase is legitimate or not.

If you’re traveling and your card is declined, you may receive a call from your card issuer asking you whether you tried to make the purchase.

If you say yes, they can unblock your card instantly -- letting you complete the transaction.

This can save a lot of time compared to you having to call the card issuer, navigate a phone tree, wait on hold, and explain that you were the one trying to make the purchase rather than a fraudster.

Taking a few minutes to update your contact info with all your card issuers before you travel can save you some headaches down the road.

It’s also a good way to make sure that your contact info is current so your card issuers can reach you, even when you aren’t traveling.

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Sign In to Avion Rewards

Sign in with:

If you have a personal credit card or deposit account, you need to enrol in RBC Online Banking to enjoy Avion Rewards. It’s easy and secure.

Avion Rewards FAQs

How can we help.

• General FAQ
• Shop/Offers
• How it works
• Avion Select

Avion Rewards – General FAQ

For RBC Royal Bank credit card customer service, please send us an e-mail or call 1-800-769-2512 . If you are a commercial cardholder, please call 1-888-769-2534 .

If you are a business or commercial credit card client you will be asked for an Identification Word (known only to you). This is your password to access your Avion Rewards account.

You may have already selected an Identification Word on your RBC Royal Bank credit card application. If not, you can select one by calling 1-800-769-2512 . If you are a commercial cardholder, please call 1-888-769-2534 .

Please visit the Avion Rewards Eligibility page to see the list of eligible products.

As a client with an RBC Commercial Avion Visa card, you are able to access Avion Rewards and earn Avion points. However, at this time, you will not be assigned to either the Avion Premium or Avion Elite membership level .

As an RBC Commercial Avion Visa cardholder, you will continue to be able to:

• Earn Avion points when you make purchases with your card
• Choose how you want your Avion points allocated - roll up points to the company, roll-up to one person or keep the points with each individual cardholders.
• Redeem or convert Avion points to use as you wish – redeem points for travel, merchandise and gift cards or convert your points to points, miles or other “partner rewards” offered through partners’ loyalty programs that we designate from time to time for this purpose.
• Access The Avion Collection - From the golf green, to the red carpet, to dining & entertainment, you can unlock access to this ever-growing catalogue of exclusive experiences and benefits.

If you have one of these credit card products plus an Avion Rewards eligible product , you will have access to the Avion Rewards program.

If you only have one of these credit cards and do not have an Avion Rewards eligible product, you will not have access to the Avion Rewards program. However, you will be able to access Offers through the RBC Mobile app and RBC Online Banking.

Yes, if you hold an RBC Bank credit card in the U.S., you’re able to participate in the U.S. Avion Rewards program. If you also have a Canadian Avion Rewards account, you’re able to transfer the points you earn with your RBC Bank credit cards to your Canadian Avion account.

When transferring points from your U.S. to your Canadian Avion Rewards account, points are converted at a 1:1 ratio – meaning one U.S. Avion point is equal to one Canadian Avion point. Once points are transferred, they will be governed by the Avion Rewards Terms and Conditions at Royal Bank of Canada. For complete terms, conditions and restrictions that apply to the U.S. Avion Rewards program, please visit www.rbcbankrewards.com or call 1-888-257-6837 .

There are several ways to earn Avion points. Depending on the product you hold, you can earn points on:

I. Net purchases made with an eligible points-earning credit card , or when you make debit purchases with an eligible RBC personal deposit account that is enrolled in the Value Program.

II. Additional / bonus points earning opportunities and/or offers available from merchants, retailers or service providers from time to time

III. RBC Group Advantage members can also enjoy more ways to earn, save and be rewarded with Avion points through exclusive offers. Learn more (RBC Group Advantage, opens new window) .

The following RBC Royal Bank credit cards earn Avion points on net purchases and are points-earning credit cards:

• RBC Avion Visa Infinite Privilege
• RBC Avion Visa Infinite Privilege for Private Banking
• RBC Avion Visa Infinite
• RBC Avion Visa Platinum
• RBC ION Visa
• RBC ION+ Visa
• RBC Rewards Visa Preferred
• RBC Visa Gold Preferred
• RBC Visa Platinum Preferred
• Signature RBC Rewards Visa
• RBC Rewards Visa Gold
• RBC Rewards+ Visa
• RBC U.S. Dollar Visa Gold
• RBC Visa Classic II
• RBC Visa Classic II Student
• RBC Mike Weir Visa
• RBC Avion Visa Business
• RBC Avion Visa Infinite Business
• RBC Royal Bank Visa CreditLine for Small Business
• RBC Commercial Avion Visa

You will be able to access Avion Rewards by signing into avionrewards.com or the Avion Rewards app and accept the Avion Rewards Terms & Conditions.

Thereafter, you will be assigned an Avion Rewards Core Account where you will be able to earn Avion points on eligible offers, as well as discounts and cash back from merchants through the Avion Rewards ShopPlus browser extension.

Note: The Avion Rewards ShopPlus browser extension is only available on mobile and through Safari on iOS.

Eligible personal RBC clients without an eligible points-earning credit card and/or an eligible personal deposit account that is enrolled in the Value Program are able to access Avion Rewards and will be given an Avion Rewards Core Account upon enrollment into the Avion Rewards Program.

If you have one of the following products you will be assigned to an Avion Rewards Core Account:

The following RBC Personal Deposit Accounts that have not been enrolled in the Value Program :

• RBC Advantage Banking, RBC Day to Day Banking, RBC No Limit Banking, RBC No Limit Banking for Students, RBC Signature No Limit Banking, RBC Student Banking, RBC VIP Banking, U.S. Personal and RateLink Essential.

The following RBC Personal Credit Cards:

• RBC Cash Back Mastercard, RBC Visa Cash Back, RBC Cash Back Preferred World Elite Mastercard, RBC Visa Classic Low Rate Option, RBC RateAdvantage Visa, RBC Visa Platinum.

The following RBC Personal Investment Products:

• Life Income Fund (LIF), Registered Disability Savings Plan (RDSP), Registered Education Savings Plan (RESP), Registered Retirement Income Fund (RRIF), Registered Retirement Savings Plan (RSP), Canadian Market-Linked GIC, Income Builder GIC, Non-Redeemable GIC, One-Year Cashable GIC, Prime-Linked Cashable GIC, RateAdvantage GIC, RBC Canadian Banking MarketSmart GIC, RBC Canadian Utilities MarketSmart GIC, RBC ESG Market-Linked GIC, RBC North American MarketSmart GIC, RBC US MarketSmart GIC, Redeemable GIC, US Dollar Term Deposit.

The following RBC Installment Loans, Lines of Credit and Home Equity Financing:

• Government Sponsored Student Loan, Personal Instalment Loans, RBC Employee Student Loan, RBC Energy Saver Loan, RSP Loan, Royal Credit Line, Royal Credit Line for General Program, Royal Credit line for Professional in Medical & Dental Studies, Royal Credit Line for Professional Studies (i.e. MBA/EMA, Law, Masters of Accounting, Master of Finance, Master of Science in Business Mgmt), Royal Credit Line for Special Programs, Royal Credit Line for Students – Students Studying Abroad, Adjustable Rate Mortage (ARM), Construction Mortgage, Fixed Rate Mortgage, Investment Properties Mortgage, Low Down Payment Mortgage, Manufactured Home Construction Mortgages, Ratecapper Mortgage, RBC Homeline Plan, Reverse Mortgage, Variable Rate Mortgage.

Avion Rewards members with an Avion Rewards Core Accounts do not earn Avion points on every purchase, however you are able to earn Avion points, cash back and discounts from offers depending on the products you hold.

Avion Rewards Core Accounts with a transacting product (eligible RBC personal debit or credit cards) , can:

• Earn Avion points and cash back through offers
• Earn Avion points from welcome bonus when acquiring a new eligible RBC product
• Save with cash back and discounts from partner retailers through the Avion Rewards ShopPlus browser extension

Avion Rewards Core Accounts without a transacting product (for example RBC Installment Loans, Lines of Credit and Home Equity Financing Products, Investments ) can:

For more information on RBC products that are eligible for the Avion Rewards Core Product Account, please visit the Avion Rewards Terms and Conditions .

The following RBC personal deposit accounts are eligible to be enrolled in the Value Program :

• RBC Day to Day Banking
• RBC Advantage Banking (includes RBC Advantage Banking for students)
• RBC Signature No Limit Banking
• RBC VIP Banking
• RBC No Limit Banking (discontinued)
• RBC Student Banking (discontinued)
• RBC No Limit Banking for Students (discontinued)
• RBC Day to Day Savings
• RBC Enhanced Savings
• RBC High Interest eSavings

Learn more about the Value Program or explore accounts now.

If you are opening a new account, you can enroll it in the Value Program at the same time you open the account. If you open an account online, simply enroll in the Value Program when you are invited to do so. If you already have an eligible account, an RBC advisor can enroll your account in the Value Program for you. Please book an appointment, call 1-800-769-2511 or visit a branch .

Yes, the points earn rate may differ for each account if you have multiple accounts enrolled in the Value Program. This is because each account will be assessed individually to evaluate the number of eligible product categories you have associated with each account, which determines the rate at which your account(s) earn Avion points.

For example, if you have two personal deposit accounts enrolled in the Value Program and 5 eligible product categories:

• One account would have 3 product categories, which means you would earn 1 Avion point for every $3 spent on debit in-store and online using the enrolled account.
• The second account would have the remaining 2 product categories, which means you would earn 1 Avion point for every $5 spent on debit in-store and online using the enrolled account.

No. To access your banking accounts online, please sign in to RBC Online Banking .

There are several ways to find out how many Avion points you have:

• Sign in to RBC Online Banking. From the Account Summary page select "Go to Avion Rewards" within the Avion Rewards section.
• If you are an RBC Royal Bank credit cardholder, check your monthly credit card statement to see how many Avion points you have available to redeem.
• If you are an eligible Personal Banking client, view your Avion points in your Vantage Snapshot within the RBC Mobile App. a) Sign in to the RBC Mobile app. b) Tap More. c) Tap Vantage Snapshot. Your points will be listed under Available Points Balance.
• View your Avion points by signing in to avionrewards.com or on the Avion Rewards app. 5 a) Sign-in to avionrewards.com or the Avion Rewards app. b) After signing in, you will see your points balance on the Home page. c) Click on the "Rewards Activity" to see your points activity.

Note: Only primary and co-applicant credit card holders have access to sign in to view their points.

To redeem your points, sign into Avion Rewards online or through the app, then select either “Travel “or “Redeem” in the nav bar or menu.

Go here to use your points for flights, hotels, vacation packages, car rentals and more.

Go here to use your points for anything other than travel, including:

Merchandise and gift cards in the Avion Rewards catalogue,

Donations to charity,

RBC Financial Rewards,

Convert points to partner loyalty programs,

Pay with points

Currently, Avion Select members can only redeem for travel, merchandise, gift cards and charity donations. More options coming soon. Not all rewards options are available to all members. Check eligibility, here

Exclusive offers and travel advantages are available to all RBC Avion Visa Infinite and RBC Avion Visa Infinite Privilege cardholders. Click below to learn more about these additional benefits:

Pending Points are the approximate amount of points you’ve earned since your last credit card statement.

They’ll become Available Points with your credit card next statement provided that the transactions they are based on haven’t since been cancelled or returned.

Pending Points will not reflect the following:

• Bonus points that may be applied to a transaction
• Transactions from a business roll-up account

You’ll be able to spend Pending Points once they become Available Points with your next credit card statement provided that the transactions they are based on are completed and have not been subsequently cancelled or returned.

If you are an RBC Avion Visa Infinite Business, RBC Avion Visa Business or RBC Commercial Avion Visa applicant. points roll-up allows you to combine the Avion points earned on all your employees' Avion Visa Infinite Business/Avion Visa Business/ Commercial Avion Visa cards into one account, and pool your points between your business and personal Avion cards

No, Avion points do not expire. Avion points are yours to use as long as your Avion Rewards eligible account remains open and in good standing. However, your points will be forfeited twelve (12) months after (i) you voluntarily close your account or (ii) RBC closes your account for any reason other than for cause.

Avion Rewards – Travel

Travel bookings must be booked through the Avion Rewards travel booking platform. To do this, sign in to Avion Rewards online or log into the app, and select Travel in the menu.

Avion Premium and Elite members can also call Avion Rewards Travel to book.

1-877-636-2870 , Monday to Friday 7:00 a.m. to 12:00 a.m. EST, or Saturday & Sunday 7:00 a.m. to 9:00 p.m. EST. If you are a commercial cardholder, please call 1-888-773-7057 .

Note: For travel bookings by phone, a $30 booking fee will be charged per ticket or per hotel booking.

You can enjoy flexibility and benefits when converting your Avion points to points, miles or other "partner rewards" offered through partners’ loyalty programs that we designate from time to time for this purpose.

Avion Rewards members can convert their points to WestJet dollars, which can then be applied like cash towards WestJet marketed and operated flights and WestJet Vacations packages, at any time, for travel to any of WestJet’s destinations in North America, Mexico, Hawaii, Europe and the Caribbean - even during seat sales! 100 Avion Rewards points converted equals 1 WestJet dollar.

Only RBC Avion credit card holders can convert their Avion points to Cathay Pacific Asia Miles, British Airways Avios, or American Airlines AAdvantage miles which provides the ability to redeem for business class travel and access to the oneworld alliance partners. Avion points are converted to Asia Miles or Avios at a one-to-one ratio. For every 10 Avion points which are converted, you will receive 7 AAdvantage miles

Points conversion is not available for Avion Select members

This is dependent on the product you hold.

Select RBC Credit cards offer various travel insurances. Find out what insurance your card carries .

If your RBC credit card does not have travel insurance or you want to top-up your insurance, you can purchase insurance for your trip separately.

You should familiarize yourself with change and cancellation policies before you complete your booking. After you book travel through Avion Rewards, you will receive a confirmation email that includes important information about changing or cancelling your travel plans. The chart below outlines any Avion Rewards Travel booking fees or charges that may be applicable if you need to change or cancel your travel plans.

In addition, the travel supplier for your reservation (i.e. airline, tour operator, etc.) may also impose change or cancellation fees. Contact Avion Rewards Travel at 1-877-636-2870 to find out more.

Please contact Avion Rewards Travel at 1-877-636-2870 .

If you are an RBC ION Visa or an RBC ION+ Visa cardholder, you can redeem your Avion points at the rate of 172 Avion points = $1 CAD towards rail travel.

If you have any other travel eligible Avion Rewards product, you can redeem your Avion points at the rate of 100 Avion points = $1 CAD towards rail travel.

Currently, Avion Select members and those with an Avion Rewards Core Account are not eligible to redeem for a trip with Via Rail.

Only RBC Avion credit card holders are eligible to redeem their Avion points for flights on the Air Travel Redemption Schedule .

Clients with one of the following products are RBC Avion credit card holders:

Only RBC Avion credit card holders are eligible to redeem their Avion points for flights on the Air Travel Redemption Schedule . Before booking, you should keep in mind:

• Check the number of points needed for your destination in the Air Travel Redemption Schedule.
• Destinations have a Maximum Ticket Price (All taxes and service fees are separate and are not part of the maximum ticket price). In the event that a ticket costs more than the allowed amount, the additional cost can be charged to your credit card or you can use your Avion points at a rate of 100 points = $1 CAD.

For example:

A flight from Toronto to Vancouver has a Maximum Ticket Price of $750 CAD. If the base fare of the flight you select is $825 CAD, you can charge the excess amount of $75 ($825-$750=$75), (plus taxes and fees) to your credit card or redeem points at a rate of 100 points = $1 CAD (75x100= 7500 points)

If the base ticket price exceeds the Maximum Ticket Price, the additional cost can either be charged to your credit card or you can use any remaining points at a rate of 100 points = $1 CAD to pay for the amount over the maximum ticket price. Terms and Conditions .

A flight from Toronto to Montreal requires 15,000 Avion points and has a Maximum Ticket Price of $350 CAD (all taxes and service fees are separate and are not part of the ticket price.)

The base fare of the flight you select is $400 CAD. This amount exceeds the maximum ticket price ($350 CAD) by $50.

You can either charge the excess amount of $50 (plus taxes and fees) to your credit card, or use any remaining points at a rate of 100 points = $1 CAD (50x100=5 000 points).

For RBC Avion credit card holders who do not want to redeem from the Air Travel Redemption schedule, there is no Maximum Ticket Price for airline tickets.

Yes, you can pay for your booking with a combination of points and credit card.

For ION or ION+ cardholders, Avion Rewards Core Product Accounts and Avion Select members, 172 points = $1 CAD. A minimum of 2,500 points must be redeemed and the remaining balance can be paid with a credit card.

Other Avion Rewards members can redeem travel at a rate of 100 points =$1 CAD. A minimum of 1,000 points must be redeemed and the remaining balance can be paid with a credit card.

RBC Avion Visa cardholders who are redeeming Avion points for flights from the Air Travel Redemption Schedule can use their credit card to pay for taxes and fees and any amount above the Maximum Ticket Price.

RBC Avion Visa cardholders can also purchase additional points to use towards flights on the Air Travel Redemption Schedule and must have at least half of the required points for their booking in order to purchase additional points. The minimum amount of points to purchase is 1,000 and maximum is 15,000, and every 1,000 points costs $40 CAD plus applicable taxes.

Yes. There are three ways to redeem Avion points for first or business class seats.

Select either first class or business class before searching for flights. Then, redeem the required number of Avion points for the destination of your choice, up to the Maximum Ticket Price as indicated in the Air Travel Redemption Schedule. The Maximum Ticket Price excludes any applicable taxes, surcharges and fees. Finally, pay for the price difference between the Maximum Ticket Price and the total price of your first or business class ticket by redeeming your points at the rate of 100 points = $1.00 CAD.

Redeeming for a flight from Toronto to Vancouver from the Air Travel Redemption Schedule requires 35,000 points for a Maximum Ticket Price of $750 CAD. The Maximum Ticket Price excludes any applicable taxes, surcharges and fees. If the cost of the flight you select in business class is $1,000 CAD, you can pay for the price difference of $250 by redeeming 25,000 additional points (100 points = $1 CAD). In total, you would need to redeem 60,000 points.

If you are an RBC Avion Visa Infinite Privilege for Private Banking, RBC Avion Visa Infinite Privilege, RBC Avion Visa Infinite Business or RBC Commercial Avion Visa cardholder, you can pay for the entire price of a first or business class ticket (including any applicable taxes, surcharges and fees) by redeeming your points at the rate of 100 points = $2.00 CAD.

If a flight from Toronto to Vancouver in first class costs $3,200 CAD (including any applicable taxes, surcharges and fees), you would need to redeem 160,000 Avion points (100 points = $2 CAD)

Convert your Avion points to WestJet dollars or to British Airways Avios, American Airlines AAdvantage Miles or Cathay Pacific Asia Miles. Converting your Avion points gives you the flexibility to redeem for rewards and benefits these programs offer, including for first or business class seats. Once converted, points cannot be transferred or converted back to Avion points.

All travel reservations made over the phone will be subject to a $30 booking fee per ticket or hotel booking.

Avion Rewards members with an Avion Rewards Core Account can't make new bookings over the phone.

Yes. If the airline you have selected provides this service, you may pre-select your seat while booking travel online or after you have completed your redemption

Note: If fees apply, payment for your seat selection is by credit card only.

Children under the age of 2 can be booked online.

Unfortunately, at this time, booking travel to Cuba or Iran is unavailable through the Avion Rewards website, mobile app and the Avion Rewards Travel call centre. If you want to travel to Cuba or Iran, please call 1-800-ROYAL-1- 2.

Avion Rewards – Shop/Offers

Simply put, it’s a great way to ensure you don’t miss a deal, wherever you shop.

Less simply: Avion Rewards ShopPlus is a browser extension you add to your phone and desktop browsers. It searches for cash back deals and exclusive discounts from thousands of retailers and delivers them to you as you shop and search online.

You’ll be amazed at all the places you’ll find a deal.

The Avion Rewards ShopPlus browser extension is available on Mobile for iOS users on the Safari browser, and on a desktop through the Chrome, Safari and Edge browsers.

Once you have activated an offer through the Avion Rewards ShopPlus browser extension and have fulfilled the offer requirements, your cash back will be deposited after the return window for the retailer has passed. Cash is awarded once a month.

• If you have an RBC personal deposit account, your cash back will be deposited into your personal deposit account.
• If you do not have an RBC personal deposit account, you will be provided an Available Cashback Balance, which will be accessible through an Interac e-Transfer.

Please note:

• The ability to action an Interac e-Transfer from your Available Cashback Balance will be made available to you by March 2023.
• Eligible Avion Rewards members must have a balance greater than $15 to action an Interac e-Transfer of their Available Cashback Balance.

The Available Cashback Balance is how Avion Rewards members who do not have an RBC personal deposit account will receive their cash back from offers fulfilled though the Avion Rewards ShopPlus browser extension and Online Offers for you, presented in both the Avion Rewards website and app.

Note: The ability to action an Interac e-Transfer from your Available Cashback Balance will be made available to you by March 2023. Until then, eligible Avion Rewards members can continue earning cash back towards their $15 minimum balance.

The Rewards Activity Cashback tab shows users the cashback earned through Online Offers for You and through offers activated through the Avion Rewards ShopPlus browser extension.

If you have an RBC Cash Back credit card, the cash back you earn on everyday purchases with your credit card will not be reflected here. Please refer to your credit card monthly statement for the cash back earned on everyday purchases.

Once you have activated an offer through the Avion Rewards ShopPlus browser extension and have fulfilled the offer requirements, your cash back will be deposited after the return window for the retailer has passed.

Depending on the merchants return policy, you can expect your cash back in either 30, 60 or 90 days. Cash is awarded once a month.

Cash can be withdrawn through an Interac e-Transfer by selecting the Cash Out link displayed under your Available Cashback Balance (available in both the Avion Rewards website and the Avion Rewards app). Members must enter their email, prepare a security question and answer for the Interac e-Transfer.

• It may take up to 5 business days for you to receive funds following an Interac e-Transfer request.

The Avion Rewards Access Card is how Avion members who do not have a personal deposit account will receive their cash back from offers fulfilled though the Avion Rewards ShopPlus browser extension.

Note: The Avion Rewards Access Card will become available in September 2022 and will launch in coordination with the timing of applicable offers and when cash back is first awarded to Avion Rewards members.

As an Avion Rewards member you will be able to access offers through the Avion Rewards App, avionrewards.com , the Avion Rewards ShopPlus browser extension, RBC Online Banking, and the RBC Mobile App.

If you do not have an Avion Rewards eligible product, eligible clients will have access to the Offers portal through both the RBC Mobile app and RBC Online Banking.

Shop the Web allows members to browse for items directly from within the Avion Rewards website or the Avion Rewards app, compare prices from multiple retailers and see price drops, offers, and more.

Visit the Shop page on the Avion Rewards website or the Avion Rewards app to learn more about Shop the Web.

To redeem your Avion points for merchandise from Apple, sign in through Avion Rewards.

• Select the Apple logo in the Redeem with Points section on the Home page or the Shop page.
• Shop the Apple catalogue to find the item(s) you want.
• Select the item(s) of your choice and add it to your Cart.
• Complete your purchase by redeeming your Avion points or by using a combination of points plus your credit card.

1. We can only accept returns on engraved items that arrive to you in a damaged state. If you received an engraved item that is damaged, just call us at 1-800-769-2512 for help. If you are a commercial cardholder, please call 1-888-769-2534 .

Your order will be shipped to the Canadian address we have on file for your RBC Royal Bank Online Banking profile.

Note: Orders cannot be shipped to a Post Office Box.

We don't currently offer Apple Education Pricing in the Apple catalogue.

If you'd like to buy AppleCare Protection or AppleCare+, visit Apple's website or take your products to an Apple Store within 60 days of your purchase.

In the event that your order is lost, stolen, missing or if you want to return/exchange an item, just call us at 1-800-769-2512 and we'll be happy to help. If you are a commercial cardholder, please call 1-888-769-2534 .

To return an item, call us within 14 days of the item being shipped.

Orders are usually shipped within 7-10 business days. We'll send you an email with tracking information when your order is shipped. Shipping lead times for each item are shown on the catalogue check out page. We'll send you an email with tracking information when your order is shipped.

We don't currently offer the option to pre-order Apple products through our catalogue.

You'll need Avion points for at least 20% of the total value of your purchase. You can pay for the remaining 80% of the order with your Avion points, your credit card, or a combination of both.

To redeem your Avion points for merchandise from Best Buy, sign in through Avion Rewards.

• Select the Best Buy logo in the Redeem with Points section on the Home page or the Shop page.
• Select the Best Buy link in the top navigation menu under Shop & Redeem.
• Browse the Best Buy catalogue to find the item(s) you want.
• Select the item(s) of your choice and add it to your Cart.*
• Choose home delivery, or Quick and Easy reserve in store pick-up where available, for your item(s).

* Please be advised that there is currently a limit of one unit of the same item per order. If you wish to redeem for more than one unit of the same item per order, a separate order must be placed for each subsequent unit.

Avion Rewards members can access over 50,000 of the hottest tech items from Best Buy’s‡ online catalogue. You’ll have access to weekly sales, the latest products, and free shipping on almost every item, which is an exclusive benefit for Avion Rewards.

If you do not have the required Avion points for your redemption, you can pay for the remaining balance with your credit card. On the order summary screen, you can enter the amount of points you want to redeem and charge the balance to your credit card to complete the transaction, if needed.

Yes, you are entitled to the same warranty you would be when purchasing directly through Best Buy.

If your order was shipped to you, you may return your item(s) by mail. To start the return process, you will need to call us at 1-800-769-2512 . You cannot return a shipped-to-home item at a Best Buy store.

For Quick and Easy Store Pickup orders, you may return the item(s) in-store, at any Best Buy store within Canada. It cannot be returned by mail. All items that you return in store will be refunded by the issuance of a Best Buy gift card for the full value of the purchase price of the original item(s) you ordered, even if you have paid for your item(s) using Points and/or a credit card.

For all returns, you will need the following:

• If you picked up your item(s) in store, the Ready for Pickup email that was sent to you
• If your item(s) were delivered to you, the "Purchase Order Number" that was indicated on the confirmation email that was sent to you after placing your order; and
• Original packaging of the item(s) being returned.

Most items must be returned within 14 to 30 days but some product lines have special restrictions or return policies.

Please see the Avion Rewards® Redemption, Return and Exchange Terms & Conditions for Best Buy‡ (opens in new window) for specific information about shipped versus in-store returns.

We currently do not offer the Low Price Guarantee with Rewards redemptions using points and/or cash.

Call us at 1-800-769-2512 to request the return for drop shipment or special delivery items. You will receive a gift card in the amount of your return's purchase price. If you are a commercial cardholder, please call 1-888-769-2534 .

Yes, so long as it's returned within its window. Please see the Avion Rewards® Redemption, Return and Exchange Terms & Conditions for Best Buy‡ (opens in new window) for more information.

Note: Orders cannot be shipped to a post office box.

Shipping is included on almost every available item (special delivery items notwithstanding).

Subject to availability, you also have the option to pick up items at Best Buy locations through the Quick and Easy Store Pickup. You will see this option prior to online checkout. It shows which Best Buy locations have your chosen items available for in-store pick up. Not all items are available for this option. If available for Quick and Easy Store Pickup, the item(s) will be on hold at the Best Buy location for up to 3 days after you receive your Ready for Pickup email. You will need to present the email confirmation and 2 pieces of valid ID that matches the name on the order. At least one piece of ID should be government-issued photo ID.

Please see the Avion Rewards® Redemption, Return and Exchange Terms & Conditions for Best Buy‡ (opens in new window) for more information.

No, your points must be redeemed through the Avion Rewards website. Select Best Buy from under the Shop & Redeem menu in the top navigation to browse the Best Buy catalogue. Then, select the product you want, and add it to your cart.

Please be advised that your redemption may include an environmental handling fee (EHF) as may be required in your province. These fees are used to support provincial recycling and disposal programs, and are collected on products made with materials such as metal, glass, and plastic that can be recycled into other products. EHFs are also collected on products that may contain substances that are hazardous to the environment.

To learn more and to see how these fees are applied on a province by province basis, please see Best Buy's Environmental Handling Fees details.

Please contact RBC Royal Bank credit card customer service at 1-800-769-2512 . If you are a commercial cardholder, please call 1-888-769-2534 .

Some items on our merchandise catalogue offer a manufacturer warranty. You will need to contact the manufacturer directly to take advantage of the manufacturer’s warranty. Please refer to your product packaging or the manufacturer’s website for contact information. If required by the product manufacturer, please contact RBC to obtain a proof of purchase. Please contact RBC Royal Bank credit card customer service at 1-800-769-2512 . If you are a commercial cardholder, please call 1-888-769-2534 .

No, you can only redeem Avion points to pay down your RBC points-earning credit card balance through Pay Credit Card with Points.

Eligible Avion Rewards members with an RBC points-earning credit card can use their points to redeem towards eligible transactions as a statement credit.

Note: Clients must have an RBC points-earning credit card in order to Pay Back Purchases with Points and RBC Commercial Avion Visa is not eligible.

Here’s how to Pay Back Purchases with Avion points:

• Sign in to RBC Mobile or Online Banking
• Go to credit card transaction details page
• Double click on any particular transaction
• There will be transaction details like purchase date, merchant name etc. and a Pay with Points button
• Click on the Pay with Points button and go to the Pay Back with Points page where transaction details appear along with the current full points balance that is available
• Choose any amount of points to use to “offset” all or even just a portion of the purchase amount
• Redemption is completed with a confirmation and Avion points will be deducted from account balance right away
• A credit will be posted on credit card account within 1-2 business days with a description of “rewards redemption – merchant name”

Note: This feature is only available in the RBC Mobile app.

Pay In-Store with Points is a capability available in the RBC Launch app that allows you to redeem your Avion points for purchases completed in stores with an eligible mobile wallet (iOS and Samsung).

Any purchase transactions between $1 and $250 CAD completed through an eligible mobile wallet using your device qualify.

• Make sure you’ve downloaded the RBC Launch app. Sign in with your credentials and enable push notifications. There are 2 ways to redeem:
• Sign in to the RBC Launch app. Select the transaction banner at the top, and redeem points towards your last purchase with Apple Pay.
• Turn on push notifications for the RBC Launch app. We’ll let you know when your purchase is eligible to redeem points.
• Get started by selecting the Samsung Pay app icon or by swiping up from the bottom of your screen.
• Select Pay with Avion Rewards Points and choose how many points you’d like to use towards your purchase.
• Tap to pay, and your purchase is complete.

The full purchase amount will be charged to your credit card for your purchase and a statement credit for the points redemption will be applied on your credit card account within 2-3 business days from the date of your purchase. Your statement credit will indicate which merchant your transaction was made with.

You will still continue to earn Avion points for the full purchase amount even when you redeem points for that purchase.

All redemptions are final and cannot be cancelled or reversed once submitted. The points redeemed will remain as a statement credit towards your account balance even when you return or refund your purchase. The number of points redeemed may vary during promotional campaigns.

Note: Push notifications may display account information, such as account balance and transaction information, on the screen of your device in a locked state and in your device notification center. You can disable push notifications in your notification settings.

Avion Rewards – Redeem

Yes, you can get one for yourself or send one to a friend. See our e-gift card FAQs to learn more.

Avion Rewards members with an Avion-points earning credit card can use their points to make a payment towards their credit card balance. Pay credit card with points does not allow you to redeem for items at point of sale.

Just follow these steps:

1. Sign in to Avion Rewards

2. Select “Redeem” in the top navigation or menu

3. From here, select “Pay Credit Card Now”

4. Choose the amount you wish to redeem

5. Redeem your points.

It usually takes 2-3 days for your redemptions to appear in your credit card account.

This benefit is only available to Avion Elite and Avion Premium members with an eligible RBC credit card.

Check eligibility, here

Yes. If you’re an eligible Avion Rewards member and a member of the Hudson’s Bay Rewards program, you can:

• Convert your Avion points to Hudson’s Bay Rewards points.
• Turn on auto-convert to have your Hudson’s Bay Rewards points automatically converted to Avion points.

With auto-convert, your current Hudson’s Bay Rewards points will automatically be converted to Avion points on an ongoing basis, until you turn it off. When auto-convert is turned on, you won’t be able to convert Avion points to Hudson’s Bay Rewards points.

You must be a member of the Hudson’s Bay Rewards program in order to complete either of the conversions above, and the Hudson’s Bay Rewards account must be in the same name as your RBC Royal Bank credit card account.

For one-time conversions, a minimum of 500 Avion points must be converted and they can only be converted in increments of 2 Avion points thereafter. For auto-convert, your Hudson’s Bay Rewards points will be automatically converted to Avion points when you have a minimum of 40 points in your Hudson’s Bay Rewards account and in increments of 4 Hudson’s Bay Rewards points thereafter.

Note: At this time, RBC ION Visa and RBC ION+ Visa cardholders are not eligible to convert their Avion points to the Hudson Bay Rewards Program and vice versa.

To turn on auto-convert:

• Sign in to Avion Rewards
• Select Redeem in the top navigation or menu.
• Select Hudson’s Bay Rewards from the Convert Points menu.
• Select the tab, Auto-convert your Hudson’s Bay Rewards points, and follow the steps.

This benefit is only available to Avion Elite and Avion Premium members with an eligible RBC credit card. At this time, RBC ION Visa and RBC ION+ Visa cardholders are not eligible to convert their Avion points to the Hudson Bay Rewards Program and vice versa.

No, we don’t currently offer this option. You can only convert Avion points to Hudson’s Bay Rewards as a one-time conversion with a minimum of 500 Avion points.

Transfer points gives you the ability to consolidate your Avion points where you need them most. Through a simple set of steps, you can transfer Avion points from one points account to another. Check out the individual perks and benefits of your points-earning account to see where you can maximize the value of your points.

Note: Points are transferred on a 1:1 basis, meaning the number of points you transfer will not change from one points-earning product to another. In addition, there is no fee to transfer points.

If you have more than one Avion points account, you can transfer points between most accounts that appear on your profile. Transfers are only eligible between points accounts that you own. Points earned by an authorized credit card user, belong to the primary credit cardholder.

Yes, you can combine the Avion points you have earned using your eligible personal deposit account (by making in-store or online debit purchases) with the Avion points you have earned with your personal, and business credit card and vice versa.

Here’s how to combine your Avion points between points-earning products:

• Log in to avionrewards.com and click the "Transfer" menu.
• On the landing page, select "Transfer Now” in the “Transfer Points” option. You can transfer points between the products shown in the drop-down menu.
• Within "Transfer Points", you can set up a one-time transfer or an auto-transfer so that all the points you earn with your points-earning product(s) can be pooled to one points account, making it easy to keep track of your points in one place and get you closer to your redemption goals.

No. There is no minimum or maximum. You can transfer Avion points between accounts as you need, with no limits. Also, if you realize that you have transferred too many points in a points account, or into the wrong points account, you can always transfer them back, with no fees.

When you transfer Avion points from your U.S. Dollar Visa Gold points account to another Avion points account (non U.S. dollar), the points will be transferred at a rate of 1:1.

No. Avion points transfers are final, and cannot be reversed or cancelled. However, if you choose the wrong points account for your transfer or need the points back into the account you transferred from, you can just set up another transfer. Don’t worry, you will not pay any fees, or experience any loss in the transfer.

Yes. If your business banking profile is linked to your personal banking profile, you can transfer points to or from your business rewards account online.

If your business banking profile is not linked to your personal banking profile, you can transfer points from or to your business rewards account by calling us at 1-800-769-2512 .

Avion points will be awarded based on how many points you have earned up until the day you opt out. As long as your personal deposit account remains open (and in good standing?), you will not lose the points you have previously earned when you opt out of the Value Program .

If you close a personal deposit account that is enrolled in the Value Program:

• The monthly fee rebate 1 you receive will be based on the number of eligible product categories you had and the specific account activities you completed (pre-authorized payment, direct deposit, eligible bill payment) in the previous calendar month. If you close your account on a day other than the last day of the calendar month, your monthly fee rebate will be pro-rated and paid on your next statement cycle date.
• Avion points are earned up until the day the account is closed and are based on debit purchases made from the first day of the calendar month through the date you close your account.

After closing your personal deposit account, you have 12 months to use your Avion points, which can be redeemed by calling the RBC Advice Centre at 1-800-769-2512 .

Yes you can. You will be able to redeem Avion points you have earned (based on the rates associated with the closed account) for up to 12 months after closure. You can also transfer your points to any active points account you have and redeem from there. If you are not ready to redeem your points, be sure to transfer them to an active account before your 12 months are up.

Once your order is shipped, you’ll receive a shipping confirmation email that contains the tracking number.

For the Merchandise catalogue (not including Best Buy and Apple), Physical Gift Cards and Invest and Pay Loan orders, you can also check the shipping status on your Avion Rewards Activity Page:

• Click on Activity in the top menu
• On the Points tab, go to Available Transactions
• Click on the Reference Number of your order
• This will open a window that displays the order details including the most up to date shipping status, and the tracking link, if it's available.

Avion Rewards – How It Works

If you are an RBC client, review the list of eligible Avion Rewards products . Should you have an Avion Rewards eligible product, you can simply sign into Avion Rewards through the Avion Rewards website or app. If you are new to Avion Rewards, you will need to also accept the Avion Rewards Terms & Conditions upon first sign in.

Ampli is a Canadian cash back app that is powered by Avion Rewards. Ampli lets you earn cash back in your Ampli account on both online and in-store purchases at more than 125 brands, such as Lowe's, DoorDash, Rexall, H&M, Sephora, Lyft, and Indigo.ca.

To start earning cash back with Ampli, by:

• Downloading the Ampli app
• Signing up and securely connecting your Canadian debit and credit cards
• Pay with your connected card online and in-store at participating brands and earn cash back automatically

Once you have accumulated a minimum of $15 CAD in cash back in your Ampli account, transfer cash back into your bank account with a free Interac e-Transfer®. Plus, connected RBC credit cards can earn even more cash back on select offers.

Note: Ampli is available to all Canadians, therefore you do not need to be an RBC client to join. For more information or to sign up for Ampli Powered by Avion Rewards visit: ampli.ca

The Avion Rewards program has 2 membership levels, Avion Premium and Avion Elite.

• If you have an RBC Avion credit card, you are an Avion Elite member and will receive benefits associated with that membership level.
• All other Avion Rewards eligible products qualify for the Avion Premium level.

Note: Your membership level provides you with additional benefits such as offers, however the number of points required to make a redemption is tied to either your RBC card product or your Avion Rewards Core Product Account.

You can apply for an RBC Avion credit card and once you have been approved and have activated your card, you will automatically have access to all benefits associated with the Avion Elite membership level.

If you cancel your RBC Avion credit card, you will no longer have access to the benefits associated with the Avion Elite membership level since having an RBC Avion credit card is required in order to be part Avion Elite.

Avion Rewards provides members many ways to earn Avion points. Depending on the Avion Rewards eligible product you hold, eligible members are able to earn Avion points from:

• Purchases made with an eligible RBC points-earning credit card
• The Value Program. Simply enroll an eligible personal deposit account and start earning Avion points on qualifying debit purchases made online or in-store.
• Offers available on the Avion Rewards Shop page. Simply load your available offers to earn bonus Avion points on qualifying purchases and follow the steps on how to claim your offer.
• When acquiring a new eligible RBC product, with an associated welcome points offer.
• With qualifying purchases using your eligible linked RBC card at our select merchant partners like Petro Canada. Eligible clients receive 20% more Avion points at Petro Canada when they pay with their linked RBC points-earning credit card.

Eligible personal RBC clients without an eligible rewards credit card and/or an eligible personal deposit account that is enrolled in the Value Program are able to access Avion Rewards and will be given an Avion Rewards Core Account upon enrollment into the Avion Rewards Program.

RBC Personal Deposit Accounts that have not enrolled in the Value Program:

RBC Personal Credit Cards

RBC Personal Investment Products

RBC Installment Loans, Lines of Credit and Home Equity Financing that are not tied to a business banking profile

Please visit the Avion Rewards Terms and Conditions to learn more about the Avion Rewards Core Product Account.

Yes, you can pay down your RBC points-earning credit card balance with Avion points using the RBC Mobile app. The redemption process works similarly to how it does through the Avion Rewards web site–just choose the RBC points-earning credit card you would like to pay, the dollar denomination and corresponding amount of points you wish to redeem. The RBC Mobile app is available for iOS and Android.

Eligible Avion Rewards members can use their Avion points to send an Interac e-Transfer by sending to a payee through RBC Online Banking or the RBC Mobile app.

RBC Commercial Avion Visa, RBC Avion Visa Business and RBC Avion Visa Infinite Business credit cards, select Avion Rewards Core Product Accounts and single credit card only clients are not eligible to send an Interac e-transfer with points.

Please visit the Avion Rewards Terms & Conditions for more information on eligibility criteria.

Here’s how to send an Interac e-Transfer by redeeming Avion points:

In the RBC Mobile app:

• Login and select the yellow circle with an arrow in the navigation menu
• Choose Send or Cancel an Interac e-transfer;
• Choose Avion Rewards, instead of RBC Account at the top of the page;
• Enter the dollar amount to be sent –the number of points required will be automatically converted and displayed;
• Select Continue and review the details;
• Once you are ready to proceed, click “Send Now”.

On RBC Online Banking:

• Login and select the “Send an Interac e-Transfer” in the right hand navigation under Transfers and Payments.
• If you have more than one Avion Rewards account, choose the one that will fund the points;
• Choose the payee;
• Enter the dollar amount to be paid–the number of points required will be automatically converted and displayed to convert into points;

Avion Premium and Elite members can use Avion points to pay any bill that can be set up as a payee through RBC Online Banking or the RBC Mobile app.

Avion Select members are not eligible to pay bills with points.

Avion Rewards members can use their points to pay bills, like cable, gym memberships and more.

Here’s how it works:

On Avion Rewards web or App

1. Sign into Avion Rewards and select Redeem in the main navigation;

2. Select the “Pay Bills Now” option from this page. This will take you to RBC Mobile app;

3. If you have more than one Avion Rewards account, choose the one that will fund the points;

4. Choose your payee;

5. Enter the dollar amount to be paid–the number of points required will be automatically converted and displayed;

6. Select “Continue” to review the transaction;

7. Select “Pay Now” to submit the payment

On RBC Online Banking or App

1. Go to the “Pay Bill and Transfer Funds” page and select the “Pay with Avion points” tab;

2. If you have more than one Avion Rewards account, choose the one that will fund the points;

3. Choose the payee;

4. Enter the dollar amount to be paid–the number of points required will be automatically converted and displayed to convert into points;

5. Click “Submit” to complete the payment

This benefit is only available to Avion Elite and Avion Premium members with an eligible RBC credit card. Check eligibility, here

Through the Value Program , Avion points are reported monthly and take into account all in-store and online debit purchases from, and returns to, an enrolled personal deposit account.

For example, say you purchase a $300 blender with your debit card in December and received your Avion points. In January, you return the blender and get a $300 credit to your personal deposit account, but you also make $500 in debit purchases. For January, you would be awarded points for $200 of your debit spend ($500 in debit purchases minus the $300 return). Alternatively, if in January you do not make any debit purchases and only return the $300 blender, you would not be awarded any points for January and 300 points will be removed from your points account.

Avion Rewards – Avion Select

Avion Select is Avion Rewards’s newest membership level. It’s free for everyone to join (just like all our levels). As an Avion Select member, you can get cash back at thousands of retailers – with more not-to-miss benefits on the way.

To sign up for Avion Select, simply download the Avion Rewards mobile app and follow the onscreen prompts.

Anyone! You simply have to be the age of majority in your province. While our Premium and Elite levels require you to be an RBC client, Avion Select members can bank anywhere.

Download the Avion Rewards app or select “Join Now” on Avion Rewards. Sign up with your email address and you’re in!

Avion Select members enjoy early access to great deals and savings, including cash back offers from your favourite retailers.

Stay tuned for more benefits coming soon, such as travel offers and the ability to earn and redeem points.

Avion Select members will be able to earn and redeem points later in the year. For now, you can enjoy early access to our cash back offers.

To earn cash back as an Avion Select member, simply log into Avion Rewards on the app or the website and shop available offers.

You can also enable the Avion Rewards ShopPlus browser extension and the cash back offers will come to you while you shop and search online.

Log into the Avion Rewards app and select See Activity. You’ll be able to view your points, cash back and savings history.

Funds are added to your available cash back balance after you have completed your transaction and the return window for the retailer has passed. Check with the retailer for details, but this is usually within 120 days.

Once funds appear in your available cash back balance, you can withdraw them to your bank account using Interac e-Transfer. Simply log in to the Avion Rewards app to view your available cash back balance and follow the onscreen prompts to cash out.

Please note that you will need to have Interac e-Transfer and autodeposit set up in your bank account and a minimum balance of $15 in order to withdraw funds.

You will need to set up Interac e-Transfer for your bank account in order to take advantage of cash savings.

You will need to set up an autodeposit with your bank in order to cash out to your bank account. If you do not have autodeposit set up, please log in to the Avion Rewards app, click on the “More” menu and click “Contact an Advisor”, where an advisor will be able to help you.

No, your cash back does not expire as long as you have an active account with us. After 24 months of inactivity, your account will be closed and any cash back balance will be lost.

No. You can only transfer your available cash back balance to the Interac e-Transfer email address you originally registered with.

You need a balance of $15 or over in order to send an Interac e-Transfer from your available cash back balance.

Interac e-Transfer transactions are usually completed within 24 hours.

Once you submit your Interac e-Transfer request, the transaction should be available in your Cash Back transaction history on the Rewards Activity page.

If you do not see this transaction and are still seeing a positive available cash back balance, try submitting the request again.

For additional help, visit the “Contact an Advisor” page in the “More” menu of the Avion Rewards app and one of our advisors will be able to help.

If you have not received your cash back, it may be because:

• Ad blockers have prevented the offer from loading. Check your browser to make sure ad blockers are disabled for Avion Rewards
• You purchased an item that is not included in the retailer’s offer. Check carefully before making your purchase that the offer applies to that specific product
• You made the purchase through another loyalty program. You can not receive cash back through two programs at once
• You made the purchase directly on the retailer’s site without clicking on “Load Offer” in Avion Rewards first. Offers are only activated when you click through from Avion Rewards

If you have checked all of the above, you should receive your cash back once the merchant’s return window has passed. Check with the merchant for details, but this is usually within 120 days.

If you have not received your cash back within 120 days, log in to the Avion Rewards app, click on the “More” menu and click “Contact an Advisor”, where an advisor will be able to help you.

You can review our privacy policy here .

If you no longer wish to benefit from Avion Rewards, you do not need to deactivate your account. You can simply delete the app, and your account will be automatically deactivated after 24 months of inactivity.

To reactivate your account, simply reinstall the Avion Rewards app and sign in with your previous username and password. You may need to reaccept the Terms & Conditions to become an active member of the program.

If your account has been inactive for 24 months, then it will be reactivated as a new account with no earning history.

If you forget your password, simply click “Forgot Password?” in the app and follow the steps provided.

No. For security reasons, you are not able to change the email address associated with your account.

If you no longer wish to receive emails from Avion Rewards, click the “unsubscribe” button at the bottom of any Avion Rewards email that you receive.

The available cash back balance is the amount of cash back that can be withdrawn into your bank account.

In order to receive the offer, you need to shop through Avion Rewards. Simply select “Load Offer” and then click through the provided link.

No, not at this time. You must withdraw the full amount in your cash account, once it is $15 or over.

Cash back on eligible offers is issued in Canadian currency. For foreign currency transactions, the cash back earned may be subject to foreign exchange fees, foreign currency fluctuations or other factors that may influence the amount of cash back earned when calculating the Canadian dollar equivalent amount.

For cash back offers, there is a holding period before it is moved to an earned status and available to be cashed out by a member. This holding period varies by merchant as it is dependent upon each merchants return window plus associated processing time which can typically be up to 120 days after the original transaction date. During this period cash back will be reflected in your activity dashboard and can be found under the Pending tab. Once the holding period is complete it will move to the Earned tab within the activity dashboard.

As an Avion Select member, you can link and earn points and cash back at over 230 financial institutions.

Unfortunately, there are some financial institutions that don’t provide a consistent card connection experience, which could affect the ability to earn cash back and points. These financial institutions are not supported by Avion Rewards.

If you have an RBC product, you’re automatically an Elite or Premium member. Our great offers are available to Premium and Elite members when they shop with their RBC product–there is no need to link any cards.

Not a Premium or Elite member? Visit Become a Member to learn how you can elevate your current Avion Rewards membership.

Sometimes, your bank card(s) may become unlinked from your Avion Rewards profile due to an interrupted connection. This may be caused by factors such as multi-factor authentication (MFA), system outages or technical disruptions.

Don’t worry, it’s easy to fix! Simply log in and relink your bank card(s) using one of these three options:

• Click the notification on the home screen
• Visit the Manage Cards section of the More menu on the app
• Visit the Profile & Settings menu on the desktop app

That way you can keep earning cash back on eligible purchases.

Yes! Once you successfully relink, we’ll honour all points or cash back earned on eligible purchases made up to 60 days prior.

Yes, you can remove individual cards or bank accounts from your Avion Rewards profile at any time by selecting the delete icon in the Manage Cards section. Once you’ve removed a card or bank account, you’ll no longer be eligible to earn points or cash back on transactions made using these cards.

To earn points or cash back on eligible purchases, Avion Rewards needs to be able to see that you’ve completed a transaction associated with an active offer. Rest assured; this is done with bank-level security practices to protect your privacy.

We use third-party account aggregation technology to match active offers with the purchases you make using the debit and/or credit card(s) you connect to your Avion Rewards profile. Our service provider uses masked login credentials to protect your privacy while providing us with transaction information from your connected accounts.

Please visit Avion Rewards Card Linking Terms & Conditions .

It’s easy! Simply open Avion Rewards on your mobile app or desktop and shop available offers. Make sure you read the offer details as you may need to load an offer or link a card before earning. You can also enable the Avion Rewards ShopPlus browser extension and cash back deals will be revealed as you shop online.

Avion Select members can redeem points for travel, gift cards, merchandise and charity donations– with more reward options coming soon. Keep shopping and look for offers to earn more points, faster, so you’re ready.

Missing cash back may be caused by one of these reasons:

• You purchased an item that is not included in the merchant's offer. Check carefully before making your purchase that the offer applies to that specific product
• You made the purchase through another loyalty program. You cannot receive cash back through two programs simultaneously
• You made the purchase directly on the merchant’s site without clicking on “Load Offer” in Avion Rewards first. Offers are only activated when you click through from Avion Rewards
• You made a purchase that required you to have a linked card when your card was actually unlinked. Relink your cards one of two ways: ○ Click the ntification on the home screen or visit the Manage Cards section of the More menu on the mobile app ○ Click the Profile & Settings menu on the desktop app. You're eligible to earn cash back for transactions made up to 60 days prior, as long as you relink.

If you’ve checked all of the above, you should receive your cash back once the merchant’s return window has passed. Check with the merchant for details, but this usually occurs within 120 days.

If you haven’t received your cash back within 120 days, visit the Avion Rewards More menu on the mobile app or Profile & Settings menu on the desktop app and click “Contact an Advisor,” where we’ll be able to help you.

Avion Rewards makes it easy to get rewarded. Here’s how:

Short points for travel? You can use your points AND credit card on the same purchase, so you never miss a deal on hotels, car rentals and more.

Merchandise, gift cards and charity donations can only be redeemed with Avion points but keep an eye out – we often have sales that allow you to redeem using fewer points than usual.

Still need more points? Keep shopping and look for bonus points offers from our retailers. They can help you earn more points, faster.

Note: More reward options are coming soon for Avion Select members!

Access your itinerary any time from the Avion Rewards app or website by visiting the travel booking platform and selecting "My Trips" on the top right of the page or the app.

Call 1-877-636-2870 to make changes to an existing travel booking. Please note that Avion Select members are not eligible to make new bookings on the phone.

All travel bookings must be booked through the Avion Rewards travel booking platform. To do this, sign in to Avion Rewards online or log into the app, and select Travel in the menu.

Travel insurance is not included in travel bookings for Avion Select members. Please buy this separately.

This will depend on your travel supplier’s change and cancellation policies. Please review them before booking.

After you’ve booked through Avion Rewards, you’ll receive a confirmation email that includes important information about changing or cancelling your trip.

Yes. If the airline you have selected provides this service, you may pre-select your seat while booking travel online or after you have completed your redemption.

Yes! It’s easy to book travel for friends and family through your profile. Just be sure the name on the itinerary is identical to their full name shown on their passport.

Avion Select members can redeem points for travel, as well as gift cards, merchandise and charity donations.

To redeem your points, first sign into Avion Rewards online or through the app. Then select "Travel” from the menu to book flights, hotels, car rentals and more, and “Redeem” to use your points for merchandise, gift cards and charity.

Note: More rewards options are coming soon for Avion Select members!

You can update your address by visiting your Avion Rewards profile in the app or website.

Avion Select members are not eligible to convert Avion points to other airline frequent flyer or airline loyalty programs.

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Do i need to notify a credit card company when traveling.

If you have planned travel coming up, alerting your credit card issuers about your vacation plans can help to ensure that your charges aren't declined when you arrive. Here's how you can prepare yourself and your credit card for your next trip.

What is a credit card travel notice?

A travel notice is an alert to your credit card issuer that you'll be going on a trip to a different location. By giving this notice in advance, you're letting your credit card company know that you may be making charges from a different state or country.

Why should you notify your credit card company  of travel?

Credit card companies check cardholders' accounts for any unusual or suspicious activity when a transaction occurs. If your company sees a charge from a location away from home, your issuer may think this is suspicious activity and decline the charge. If you're visiting a country or location where fraudulent charges occur more often, the chances of your credit card getting declined are higher when you don't alert your credit card issuer about your travel.

Do you need to notify your credit card  company?

You're not required to notify your credit card company when you're going away on vacation, but it is highly recommended. By letting your credit card company know where you're going and for how long, your company will know that any card transactions from that location were likely authorized by you. Check with your credit card issuer to see if they have travel notification capabilities.

Traveling outside your city

If you're traveling to an area not far from home, it's unlikely that any credit card charges will be declined, so setting a travel notification may not be a necessity.

Traveling outside your state

As you travel further from home, the chance of charges being declined is higher. If you're visiting another state, you can notify your credit card company that you're going away to avoid any hassles as you travel.

Traveling outside your country

You should definitely consider filing a travel notice for every trip outside your country. If you don't file a travel alert with your card issuer, your credit card may get declined and you might need to contact your credit card company to approve your transactions. If you're in a different country you may have trouble with making an international call, an inconvenience that can prevent you from authorizing your charge and enjoying your trip.

Which credit cards require a travel notice?

Not all credit card companies recommend that you set a travel notice before you go away, including those with EMV chips that may provide added security when you travel. If your credit card doesn't have an EMV chip, you should contact your bank before you leave to make sure your trip goes smoothly.

Multiple credit cards

If you own multiple credit cards, you should set travel notifications for each of the cards you plan to use on vacation. Even if you plan to use one of the cards only in case of emergency, set a travel alert for it just in case.

Risks of not filing a credit card travel notice

If you don't give your credit card issuer a travel notice, the company won't know that you'll be making purchases in a new location. If the company starts to see charges on your credit card from a different state or country, it may flag these transactions as fraud. The credit card issuer may then put your account on hold and prevent you from making any purchases until you can authorize the charges.

Once a credit card is declined, the cardholder has to call the issuer or provide an app verification in order to prove that the purchase made was authorized. You may have difficulties contacting your bank for various reasons, such as if your vacation spot has bad cell service or if you didn't set up international calling for your phone plan. Notifying your credit card company before you leave on vacation will help you avoid this hassle.

How to notify your credit card company of travel

You can notify your credit card issuer about your vacation over the phone, online, through a mobile app or in person. You can also contact your credit card issuer to get a better understanding of how to set a travel notice.

Setting your travel notice online or through a mobile app

Setting your travel notification online or through an app can be easier than speaking with customer service, depending on your preferences. Log into your account on your credit card company's website or app and search for “travel notice" options. If you're unable to find where to set your travel notice, get in contact with your credit card issuer.

Setting your travel notice over the phone or in-person

To set a travel alert for your credit card over the phone, call the number on the back of your card to get in touch with your bank. The customer service line will either let you speak to a representative on the phone or work with an automated system. If you have any questions or concerns about your travel notice, calling your credit card company is a good method to set the notification.

If you want to set your travel notice in person, go to your nearest branch to meet with a representative. Meeting face-to-face gives you the chance to ask any questions you might have.

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