book a visit hmp birmingham

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Hmp birmingham.

• Inside Time Reports
• 13th December 2014
• Male Local , Male YOI , Prison Visit , West Midlands

Prison information

Address: HMP BIRMINGHAM Winson Green Road, Birmingham, B18 4AS Switchboard: 0121 598 8170 Managed by: HMPPS Region:  Central Category:  Male Link to: https://www.gov.uk/guidance/birmingham-prison

Description

Birmingham Prison is a men’s prison in the Winson Green area of Birmingham.

Visit Booking: Online

Use this online service to book a social visit to a prisoner in England or Wales you need the:

• prisoner number
• prisoner’s date of birth
• dates of birth for all visitors coming with you

The prisoner must add you to their visitor list before you can book a visit.

You’ll get an email confirming your visit. It takes 1 to 3 days.

ID: Every visit

Children’s Visits:

Acceptable forms of ID

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3 thoughts on “ hmp birmingham ”.

Inmates getting stabbed poor security David Cameron will take action soon

Dear Mohammed, violence is increasing in Her Majesty’s Hate Factories/Human Warehouses, not surprising when human beings are locked into concrete boxes for prolonged periods, allowed out of the toilet cubicle for a few hours each day to jump through a hoops, so they are not put on Basic Regimes. The screw loves nothing better than to lock scumbag prisoners up in barren cells, with nothing to occupy their time. This supposedly teaches them not to reoffend. In my humble opinion, it teaches ignorance and inconsideration, how to abuse and degrade others. The wall is the punishment, everything else is wicked abuse.

Not happy with service or staff in the prison we want it ivvestigated

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Blog Government Digital Service

https://gds.blog.gov.uk/2014/09/15/you-can-now-book-a-prison-visit-online/

You can now book a prison visit online

Booking a prison visit should be simple and straightforward. Until now that was far from the case. Booking a visit required both prisoner and visitor to jump through hoops: paper forms and drawn-out phone calls. And if the visit date turned out to be impossible, they had to start all over again.

Now you can book a visit online . It takes about 5 minutes. Before, picking an available date was pot luck. Now there's a date-picker that lets you select 3 possible slots instead of 1. It’s a straight-forward service with user-needs at its heart but, if you get stuck, you can call the prison's visits booking line and someone will help you with the booking.

Here's a very short film we've made about it:

By making it easier to book visits, prisoners will see more of their friends and family. Evidence suggests this will help their rehabilitation. Transformation isn't just about websites.

The service was built by the Ministry of Justice, with a combined team from the National Offender Management Service, HM Prison Service and MoJ Digital Services.

For more of the story behind this service, read Mike Bracken's account of his trip to HMP Rochester or check out the service’s transformation page .

Join the conversation on Twitter , and don't forget to sign up for email alerts .

You may also be interested in:

• Prison visit booking: using digital analytics to inform alpha development
• Making prison visits easier to book
• Meet the Transformation team

Sharing and comments

Share this page, 20 comments.

Comment by Pauline posted on 23 August 2015

How do you find out the prisoners number??? so you can go ahead with online booking of a visit?

Comment by Carrie Barclay posted on 24 August 2015

You can find a prisoner using this service: https://www.gov.uk/find-prisoner However it will be the prisoner's responsibility to get in touch with you to let you know their prison number etc.

Comment by linda posted on 15 August 2015

This service does not appear to work this is day 2 trying to use it

Comment by Olivia posted on 30 July 2015

Hi, If a visit is booked and someone cant make it, is it possible to change the name of one of the people to someone else?

Comment by Louise Duffy posted on 30 July 2015

It's best to contact the prison directly if this happens. You can find contact details here: http://www.justice.gov.uk/contacts/prison-finder

Thanks, Louise

Comment by Paige posted on 28 July 2015

Hi my partner was sent to nottingham today, I was on his previous list 4 months ago for a visit. Will that still be on the system all will it have to he put through again if so how long does it take to be approved for a visit? Thanks Paige.

Comment by Louise Duffy posted on 29 July 2015

You might want to get in touch with the prison first before booking a visit. You can find the contact details of the prison here: http://www.justice.gov.uk/contacts/prison-finder

Comment by Debs posted on 27 July 2015

Hello Is there a list of prisons where online booking can't be used?

Comment by Louise Duffy posted on 28 July 2015

According to the information on this page: https://www.gov.uk/prison-visits , you can arrange a visit to any prison in England and Wales through this service. If you're visiting someone in Northern Ireland or Scotland you'll need to contact the prison directly.

This link also lists the type of visits that are not covered by the online service: https://www.gov.uk/prison-visits so you need to get in touch with the prison directly.

Hope that's helpful.

Comment by c.steer posted on 26 July 2015

So how do I find the booking form to fill in I am new to computers

Comment by Louise Duffy posted on 27 July 2015

Here's the link to the booking form: https://www.gov.uk/prison-visits

You'll need this information to complete the form:

prisoner number prisoner’s date of birth dates of birth for all visitors coming with you make sure the person you’re visiting has added you to their visitor list

Hope that's useful.

Comment by Shawnaa posted on 09 May 2015

i have a visit booked which i did online but i do not have a visiting order woll the prison let me in?

Comment by Carrie Barclay posted on 11 May 2015

Your identity will be checked on arrival to make sure you’re on the visitor list.

Comment by jessicca posted on 27 January 2015

What happens after you book the visit and its confirmed by email do you need the visiting order ?

Comment by Carrie Barclay posted on 29 January 2015

The Visiting Order (VO) number is generated by the booking system, it is included in your confirmation email and you will need this to change or cancel a booking.

However, if you're visiting a prison the guidance is that you only need your ID, not the VO number. If when you visit the prison you are asked for the VO number you should report this via the Contact Us link on the Prison Visits Booking form.

I hope that helps.

Comment by Ilysa Mcnally posted on 18 November 2014

How late in advance can I book e.g. book a visit today (Tuesday) for the Sunday coming???

Comment by Carrie Barclay posted on 19 November 2014

Hi Ilysa. Thanks for your question. A visit needs to be booked 3 working days in advance. So in this case, the visit request would have to be no later than Tuesday to allow for a visit on Sunday.

Comment by carole posted on 23 October 2014

How far in advance can you book visits

Comment by Carrie Barclay posted on 23 October 2014

Hi Carole. You can book up to 28 days in advance. Thanks for your question.

Comment by kimberly posted on 16 August 2015

does anyone know how to cancel a visit online?

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Birmingham Prison Information

Contact information, booking a visit to birmingham prison.

Unlimited Prison Phone Calls Package

• Mon: 09:15 – 11.45 & 14.00 – 16:00
• Tue: 09:00 – 10.00, 10.45 – 11.45 & 14.00 – 16.00 & 18:00 – 19:30
• Wed: 09:15 – 11:45, 14.00 – 16.00 & 18:00 – 19:30
• Thu: 09:00 – 10.00, 10.45 – 11.45, 14.00 – 16.00 & 18:00 – 19:30
• Fri: 09:00 – 11:45, 14.00 – 16.00
• Sat & Sun: 08:30 – 09:45, 10.15 – 11.45 & 14:00 – 16:00

HMP Birmingham

Tel: 0121 598 8000  –  Winson Green Road Birmingham B18 4AS

HMP Birmingham dates back to the Victorian era, and was built in 1849. It’s situated in Winson Green, close to the centre of the city; and is a category B  prison for remand and sentenced adult males. The prison is privately run by GS4, and is also one of the largest in the UK, with the capacity to hold 1,450 inmates. It currently runs an education programme, which is offered by Derby College. If you need directions to HMP Birmingham, simply refer to the map on this page.

Tel: 0121 598 8000

Operational capacity: 1,450 (01/10/11)

Winson Green Road Birmingham B18 4AS

Prison Phone have been helping the inmates of HMP Birmingham save around 75% on their calls to friends and family members.

You can help any Birmingham prison inmate save BIG too, just sign up to one of our affordable price plans and you will be well on your way to receiving longer more frequent calls from your loved one!

Send me Birmingham prison details via FREE SMS

Mobile number:

Here’s some facts about Birmingham Prison

HMP Birmingham is located close to the city center of Birmingham. It is a category B prison which holds adult males. The prison is run by G4S , and is one of the largest in the UK, with the capacity to hold 1450 inmates. G4S assumed ownership in 2011.

A riot occured in December 2016 causing approximately £2 million of damage to four wings in the prison. It lasted 12 hours. Up to 240 prisoners were moved out of the jail on the 17th December.

Fred West spent his last 8 months in HMP Birmingham after being sent in on remand. He commuted suicide in his cell on 1st January 1995 before he could go on trial.

To view the latest inspection report, click here

Visits are every day. Monday-Friday visits are 09:00 to 11:45 (9:00 to 10:00 and 10:45 to 11:45 on Thu), 14:00 to 16:00, and 18:00 to 19:30 (Tue, Wed, Thu). On Saturday or Sunday visits are between 8:30 and 9:45, 10:15 and 11:45, and 15:00 to 16:00.

HMP Birmingham was the first privatised prison in the UK.

Charlie Wilson actually escaped from HMP Birmingham in 1964. He was recaptured in 1968.

Notable prior inmates include Fred West, Charlie Wilson, who was involved in the Great Train Robbery, and even Ozzy Osbourne!

Prison Phone offers phone tariffs that reduce the costs of calls from this prison by up to 75%! This enables prisoners to get the support and love that they are missing from home, while reducing costs for the inmate. Find out more below.

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HMP Birmingham, General Information

HMP Birmingham is a local prison with a total of 11 residential wings. The original Victorian wings were built in 1849 and these have been added to by more modern accommodation, most recently in 2004, which includes four new wings, a health centre, a gym, an education centre and workshops. There are specific wings for older prisoners, detoxification, sex offenders and vulnerable prisoners, and those new to the establishment.

Birmingham is the first-ever British public sector prison to be transferred into the private sector estate, with G4S managing the 15-year contract since October 2011. The prison was damaged in a serious disturbance in December 2016 and has undergone some refurbishment.

Shortly after an Urgent Notification was issued by HMI Prisons in 2018, HMPPS decided to take over the running of the prison temporarily. HMPPS replaced the G4S director with a public sector prison governor, reduced the prisoner population and provided additional public sector prison staff. In April 2019, the government announced its decision to place the prison under permanent public sector control and end the G4S contract from July 2019.

The prison is part of the West Midlands Group and has a capacity of 977 and the #1 governor since April 2019 is Paul Newton

  The accommodation comprises

• A, B and C wings: closed for refurbishment.
• D wing: drug recovery wing.
• G wing: enhanced level prisoners.
• J wing: older prisoners.
• K and L wings: main population.
• M wing: drug treatment unit.
• N wing: prisoners convicted of sexual offences.
• P wing: early days and induction wing.
• Health care: inpatient unit and clinics

Return to HMP Birmingham

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• Contact Halow
• 0121 707 1008

Birmingham Visitors Centre

Hmp birmingham visitors’ centre is no longer run and managed by halow (birmingham) but by pact.  you can still contact the centre using the telephone number on this page., hmp birmingham visitors’ centre.

The Visitors Centre is situated on the opposite side of the road to the prison about 200 yards from the main prison gate.

Contact Information

Tel: 0121 598 8178

Our Facilities

• Prison healthcare

HMP Prison Winson Green

HM Prison Birmingham, Winson Green Road, Birmingham, West Midlands, B18 4AS (0121) 466 6000

Provided and run by: Birmingham Community Healthcare NHS Foundation Trust

• Latest inspection summary
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HM Prison Birmingham Winson Green Road Birmingham West Midlands B18 4AS

(0121) 466 6000

https://www.bsmhft.nhs.uk

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• Crime, justice and law
• Prisons and probation

Hewell Prison

Hewell is a men’s prison in the village of Tardebigge, near Redditch in Worcestershire.

Help us to improve this page. Give us your feedback in this 2-minute survey .

Book and plan your visit to Hewell

To visit someone in Hewell you must:

• be on that person’s visitor list
• book your visit in advance
• have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

There is a limit to the number of visits a prisoner can have which varies by prisoner. You can check this with Hewell.

Contact Hewell if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit , including:

• travel to Hewell
• somewhere to stay overnight

How to book family and friends visits

You can book your visit online , by email to [email protected] or by telephone.

Telephone booking line: 0300 060 6503 Find out about call charges

The booking line is open:

• Monday, Wednesday and Friday: midday to 5pm
• Tuesday and Thursday: 9am to 5pm

Visiting times:

• Monday: 1:15pm to 4pm
• Wednesday: 1:15pm to 4pm
• Friday: 8:45am to 11am
• Saturday: 8:45am to 11am
• Sunday: 8:45am to 11am

How to book legal and professional visits

To book a visit, email: [email protected] or you can book by telephone.

Booking line: 0300 060 6503 Monday to Friday, 9am to 6pm Find out about call charges

Visiting times

• Monday to Friday: 9am to 11:30am and 2pm to 4:30pm.

To arrange a prison video link, you must call.

Telephone: 01527 785 309 Monday to Friday, 8:30am to 4:30pm Find out about call charges

Video link appointment times are Monday to Friday, 9am to 11:30am and 2pm to 4:30pm.

Getting to Hewell

Find Hewell on a map

Hewell is about 3 miles from Redditch station, where you can catch a local bus to Tardebigge. The bus drops you off about a mile from the prison. Alternatively, you can take a taxi.

To plan your journey by public transport:

• use National Rail Enquiries
• use Traveline for local bus times

If coming by car, use the postcode B97 6QQ for sat nav.

There is a visitors car park outside the prison, including space for Blue Badge holders.

Entering Hewell

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison .

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Hewell has a family-friendly dress code policy which means visitors should dress appropriately. You may be turned away if you are wearing see-through or revealing clothing like vests, low-cut tops or high-cut shorts or dresses. Additionally, you cannot wear hoodies or anything with offensive patterns or slogans.

Each adult visitor is allowed to take in a maximum of £20 in coins (notes are not allowed). The money can be used to buy food and drink from the snack bar in the visiting hall.

There are strict controls on what you can take into Hewell. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats. A pushchair can be provided by Hewell if required.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

There is a visitors centre run by Barnardo’s. Family and friends can relax, buy refreshments and get advice and support from the staff.

The centre includes a play area for children.

The centre is open Monday to Saturday from 8am to 5pm and on Sunday from midday to 5pm.

Family days

There are currently no family days being run.

Keep in touch with someone at Hewell

There are several ways you can keep in touch with someone during their time at Hewell.

Secure video calls

To have a secure video call with someone in this prison you need to:

• Download the Prison Video app
• Create an account
• Register all visitors
• Add the prisoner to your contact list.

How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how it works

Phone calls

Prisoners do not have phones in their cells so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service .

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

You can send emails to someone in Hewell using the Email a Prisoner service .

You might also be able to attach photos and receive replies, depending on the rules at Hewell.

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Hewell .

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison .

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

Prisoners can apply to the governor for permission to receive a parcel of clothing when they first arrive at Hewell. Otherwise, property is generally not permitted to be posted or handed in. You can send prisoners money instead which they can use to buy items through a catalogue system.

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.

For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F .

Life at Hewell

Hewell is committed to providing a safe and educational environment where prisoners can learn new skills to help them on release.

Security and safeguarding

Every prisoner at Hewell has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website .

Arrival and first night

When someone first arrives at Hewell, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Each prisoner who arrives at Hewell gets an induction that lasts about a week. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Over 1,000 prisoners live at Hewell across 6 house blocks.

Facilities include a library and gym.

Hewell has a diverse, multi-faith chaplaincy team providing support to prisoners.

Education and work

Prisoners have access to a broad programme of classes, training and work.

The education and training is provided by Novus . A wide range of accredited courses are offered, including English, maths, painting and decorating and tiling.

Work opportunities include the bike workshop, double glazing, kitchen, laundry, recycling, refuse collection, cleaners, painters and orderlies in various locations.

Support for family and friends

Find out about advice and helplines for family and friends .

Support at Hewell

Family services at Hewell are provided by PACT.

Concerns, problems and complaints

In an emergency.

Call 01527 785000 if you think a prisoner is at immediate risk of harm. Ask for the Orderly Officer and explain that your concern is an emergency.

Problems and complaints

If you have any other problem contact Hewell .

Inspection reports

HM Prison and Probation Service publishes action plans for Hewell in response to independent inspections.

Contact Hewell

Governor: Ralph Lubkowski

Telephone (24 hours): 01527 785 000 Fax: 01527 785 001 Find out about call charges

HMP Hewell Hewell Lane Redditch Worcestershire B97 6QS

Opening hours updated for visits booking telephone line.

Updated visiting guidance based on 1 April COVID rule changes

Added link to new safer custody information under Security and safeguarding.

Updated visiting information: Testing for visitors aged 12 and over.

Updated physical contact guidance

New visiting times and booking information added.

Prison moved into National Stage 3 framework and is now preparing to open visits for family, friends and significant others. We will update this page with specific visiting information as soon as possible.

Updated visiting information in line with new local restriction tiers.

Updated visiting information in line with new national restrictions in England.

Updated visiting information in line with coronavirus restrictions.

Added confirmation of secure video calls being made available at this prison.

Updated governor name

added survey link

First published.

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Visiting the prison

Booking a visit - domestic visits (Family & Friends)

Prisoners are responsible for booking their own visits; this is done by using an application on the Central Management System (CMS) – accessed via touchscreen computer terminals that are located on each unit in the establishment. Once a visit has been approved it is up the individual prisoner to inform his family and friends of the date and time of the visit.

The maximum time a visit can be booked is 14 days in advance and the minimum is 3 days in advance.

Prisoners can book up to 3 adult visitors per session and 3 children less than 18 Years of age. However, if the child is over 17 they will be classed as an adult.

It is the responsibility of the prisoner to book and inform friends and family of the time and date of visits.

Staff are not responsible for booking or informing family and friends of visits or cancellation of visits.

It is also the responsibility of the prisoner to inform visitors of correct identification requirements as well as other visit regulations, however visitors are encouraged to check the website for further details.

For sending correspondence / emails to your family or friend in prison, you can take advantage of the emailaprisoner.com system. Please log on to https://www.emailaprisoner.com and follow the instructions.

Domestic visitors’ identification

All visitors to closed prisons, both Adults and Children, whether visiting for social or official purposes must be required to prove their identity on Reception. (Children’s birth certificates are suitable to prove the name and date of birth).

Two separate forms of up-to-date identification will be required to gain entry to the prison, including one photographic identification and two proof of address:

• Driving Licence - Acceptable on its own if photograph and the address matches the address provided by the prisoner on CMS.
• Passport - Including foreign passports and time expired passports where the photograph is still recognisable.
• Bus Pass (elderly only) - Must have been issued by the Local Authority. Photograph must match.
• Student / Employers I.D. - Must clearly show the name of the visitor and educational establishment / employer. Photograph must match.
• Citizen Card - A Citizen Card is an official UK ID / proof of age card recognised as such by the Home Office. Obtained online. A Standard application costs £15 and takes 21 days (card posted by Royal Mail 2nd class); an Urgent application costs £30 and takes 1-2 workingdays (subject to verification; card posted by Special Delivery guaranteed Next Day by 1pm). you can find out more at www.citizencard.com. Must be official, the photograph must match.

Two Proof of address can include: (No more than 6 Months old)

• Utility bill
• Benefit book / Letter
• Council tax/tax credit award
• Household bill or statement with the address on

For other forms of ID that may be acceptable please ensure you contact the prison Visits Booking line for advice.

If a visitor is unable to produce ID as above, staff may accept combinations of two or more of the following below, but must also include two proof of addresses:

• ‘Birth/marriage certificate
• ‘Rail or bus pass with photo
• ‘Cheque book or credit/debit card (counts as one, do not accept as two)
• ‘Employer’s pass or ID or student ID card not acceptable under paragraph 2
• ‘Young person’s ‘proof of age’ card
• ‘Trade Union or National Students’ union membership card
• ‘Library card, if it has a signature that can be compared with the visitor’s signature
• ‘Rent book
• ‘Foreign identity or resident’s card (other than EC ID cards acceptable in their own right)
• ‘Expired documents from the above lists that appear satisfactory in other ways
• ‘ID Card from Prison Visitors Organisations

You may be refused entry if you do not have sufficient ID. This will be decided by the Visits Manager on duty. The Director has the discretion to accept any form of identification that clearly identifies the visitor in a satisfactory way.

Having had ID checked all visitors will have their photograph taken, fingerprints and hand stamped with UV ink.

All adults and children over 10 years of age will have their finger-prints taken.

Booking a visit - legal/officials only

Our dedicated booking line is staffed: Monday to Friday between 0830-1630 hrs.

Official visitors can book by phone or via email.

[email protected]

To book by phone call: +44(0) 151 522 2196 / +44(0) 151 522 2047

For non-confidential correspondence to your clients, you can take advantage of the emailaprisoner.com system. Please log on to https://www.emailaprisoner.com/ and follow the instructions.

Legal visitors’ identification

The forms of identification set out below are acceptable. If the visitor does not possess such identification then the forms of identification for social visitors are also acceptable. If in doubt, Visits staff may telephone the visitor’s employer (e.g. solicitors office, barrister’s chambers, probation department) to check the visitor is bona fide. Get the telephone number from the phone book or direct enquiries, not from the visitor:

• Members of either House of Parliament: Houses of Parliament ID card.
• Legal Advisers: identity card issued by firm/ chambers, or introductory letter on headed letter paper of firm/chambers.
• Police, Immigration and Customs Officers: warrant card.
• Probation Officers: probation department ID card.
• Staff from other prisons, HQ or Home Office Staff: prison service security pass or home office pass.
• Consular Officials: consular ID card.
• Other public officials: departmental or local authority pass or ID card (but only if it shows the name of the visitor and the name of the department or local authority).
• Social workers: identification cards.
• Researchers: Security Photo pass or official letter (visits must be pre-arranged) and
• NHS: photographic identification badge/card. Independent sector healthcare photographic identification badge/card.

Visitors Centre

Safe Ground is the organisation responsible for the day to day running of the Visitors Centre at HMP Altcourse where our team is working hard to create a space and a service which is welcoming, comfortable, efficient, and conducive to meaningful engagement. In time, visitors also have the opportunity to access therapeutic spaces facilitated by a specialist member of the team based on site.  Alongside our day-to-day delivery of the Visitors Centre service and family support work, Safe Ground is delivering therapeutic group work programmes to men in custody. Together, our services represent the movement of the establishment towards a model of best practice in implementing ground-breaking person-centred interventions. For more information visit  Safe Ground - Social Interest Group - Social Interest Group

Visiting times until 1 st October

Visitors will need to arrive at the visits centre at least one hour prior to the visiting time in order to be processed in time for the visit to commence.

Monday to Friday

13:30-14:30 (BOOKING - VISITORS TO BOOK IN 12.15pm)

15:15-16:15 (BOOKING - VISITORS TO BOOK IN 14:15hrs)

18:15-19:15 (BOOKING - VISITORS TO BOOK IN 17:00hrs)

09:15-10:15 (BOOKING - VISITORS TO BOOK IN 08:15hrs)

11:00-12:00 (BOOKING - VISITORS TO BOOK IN 10:00hrs)

14:00-16:00 (BOOKING - VISITORS TO BOOK IN 13:00hrs)

13:45-14:45 (BOOKING - VISITORS TO BOOK IN 12:45hrs)

15:30-16:30 (BOOKING - VISITORS TO BOOK IN 14:30hrs)

Visiting times from 2nd October

Official Visits Monday to Friday

AM Sessions

1 st Session. Solicitor Arrive at search area 08:30. Visit Time 09:00 to 10:00

2 nd Session. Solicitor Arrive at search area 10:00. Visit Time 10:30 to 11:30

PM Sessions

1 st Session. Solicitor Arrive at search area 14:00. Visit Time 14:30 to 15:30

2 nd Session. Solicitor Arrive at search area 15:30. Visit Time 16:00 to 17:00

NB Duration of each session is 1 Hour. A request for an extended 2 Hour session can be authorised subject to availability.

On arrival Legal Visitors do not need to go to the Visits Centre. Report directly to the main reception with your ID.

Social Visits Monday to Sunday

1 st Session. Visitor Arrives in VC 08:00. Visitor comes through search area 08:30. Visit Time 09:00 to 10:00.

2 nd Session. Visitor Arrives in VC 09:30. Visitor comes through search area 10:00. Visit Time 10:30 to 11:30.

1 st Session. Visitor Arrives in VC 13:30. Visitor comes through search area 14:00. Visit Time 14:30 to 15:30.

2 nd Session. Visitor Arrives in VC 15:00. Visitor comes through search area 15:30. Visit Time 16:00 to 17:00.

Purple Video Visits

Purple Visits will take place on a Saturday and Sunday only and the times are the same as the Social Visits Sessions and will be booked in the usual way.

All of the above Visiting Times will come into effect from the 2 nd October 2023.

Visits Staff retain discretion to accept any other forms of identification, singly or in combination, that clearly identify the visitor in a satisfactory way.

The following list of items must not be brought into or taken out of the prison by staff or visitors:

• Explosives and other dangerous items
• Any item of contraband such as illegal or unauthorised substances (including steroids etc)
• Any article intended for a prisoner
• Weapons of any description including imitation weapons
• Alcohol (except Communion wine brought in by Chaplaincy staff)
• Aerosols (e.g. spray deodorant / hairspray)
• Cans (e.g. drinks can)
• Metal Cutlery (beyond P4)
• Metal nail files
• Civilian Clothing (if in uniform)
• Spare uniform
• Chewing Gum
• Mobile Phones and associated parts (unless authorised under the Offender Management Act
• Pagers (unless authorised)
• Cameras (unless authorised under the Offender Management Act )
• Video Cameras (unless authorised under the Offender Management Act
• Any other sound or picture recording devices (unless authorised under the OMA)
• DVD recorder / players
• Non healthcare / prescribed drugs
• Tobacco, lighters, matches or any other smoking paraphernalia
• Large amounts of money
• Unofficial tools e.g. personal screwdrivers
• Tool repair kits

How we collect and use your data

Learn more Close

COLLECTION OF DATA

In order to facilitate your visit to one of our prisons and to ensure that we deliver appropriate levels of security and safety and prevent crime, for identification purposes we shall collect your name, date of birth, address, a biometric template of your fingerprint and a photograph. A series of reference points from a finger print are collected, allowing a unique identification pattern. We do not collect or hold actual fingerprints.

Our prisons operate CCTV and staff may wear Body Worn Video Recording Equipment. We do not collect biometric readings or photographs of children under 16, however with the use of CCTV, images may routinely be captured.

DATA SHARING

We will only share your information with a third party where there is a legal obligation to do so.

RIGHTS OF ACCESS, CORRECTION, ERASURE AND RESTRICTION

You have legal rights in connection with personal information. Under certain circumstances, by law you have the right to:

• Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing.
• Object to processing of your personal information by us or on our behalf in certain situations.
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

DATA RETENTION

We keep personal data in accordance with our clients’ and Sodexo’s retention procedures. These retention periods depend on the nature of the information (e.g. we apply different retention periods to different type of information such as CCTV and your visitor record), and may be subject to change.

If you have any questions or concerns about how long we retain your personal data, please contact the Data Protection Officer using the details below.

FURTHER ADVICE / GUIDANCE

To exercise your rights, you can contact us by writing to us at the following address: [email protected] or email the Global Data Protection Office at the following email address: [email protected] stating your surname, first name and the reason for your request. We will most likely ask you for additional information in order to identify you and to enable us to deal with your request

You also have the right to contact the Information Commissioner’s Office and file a complaint. ( https://ico.org.uk/concerns/ )

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Visiting the prison

Maintaining contact with family members or close friends is an important part of the rehabilitation process and helps to support our prisoners during their sentence.  Our large, open-plan visits halls provide a relaxed atmosphere for both prisoners and their visitors. With refreshments available to purchase and play areas for younger children, we want to make your visiting experience as comfortable and enjoyable as possible.

We understand that visiting a prison can be quite daunting, especially if it is your first visit, so we try to make your experience as positive as possible. We want you to enjoy your visit so we operate a zero tolerance for violence and aggressive behaviour to help us maintain a calm, friendly environment.

Children under the age of 18 must be accompanied by an adult.

Prohibited items There are certain items that are not allowed in a prison environment. Please take the time to read and familiarise yourself with the list. View the prohibited items list .

We provide lockers for you to store personal belongings such as wallets, mobile phones and tobacco.

Smoke-free site HMP & YOI Bronzefield is a smoke free site. We therefore do not allow any tobacco, lighters, vapes or other smoking paraphernalia in the visits hall.

Visiting times and frequency

Details about visiting times allowed at HMP & YOI Bronzefield.

Learn more Close

Visit Times

From 19th June 2023

Remand prisoners can have hourly visits on all the days that we are open.

Sentenced prisoners can have 5 visits per month.

What to expect

Guidelines of what to expect when visiting HMP & YOI Bronzefield prison.

When visiting, make sure you bring photo ID with you and proof of your address , such as a utility bill (gas, electricity, water, council tax etc.) or a bank or building society statement. These must be less than three months old.

Accepted forms of photo ID are:

• Driving licence (photo card)
• Valid passport
• Citizenship card
• Blue Badge with photo

If you do not have photo ID you should bring either your birth certificate plus two utility bills or bank/building society statements. Or you can bring three utility bills/bank or building society statements – each must be from a different organisation.

Car parking

Visitors' parking is provided free of charge. If the visitors' car park is full, please use the overflow car park at the top of the drive. Please do not park along the drive as this can be a safety risk for cars and pedestrians.

Check-in to our visitors centre

When you arrive you will need to check-in to our visitors centre which is the small building on the right before you reach the prison. You will be welcomed by a member of our team who will check your name against the list of visitors and check your ID. Here you can wait until your visit time.

The Centre opens 45 minutes prior to the start of visits – please arrive at least 30 minutes prior to the start of your visit.

There’s a soft play area for little ones and a small kiosk to get a drink. It’s best to use the toilet facilities here before you go into the visits hall.

You will be directed to the main prison building where our visits hall is based. Here you can hand in any property that you have brought with you for the person you are visiting. 

Refreshments

We are pleased that visitors can now buy hot and cold snacks and drinks in the Vita Nova Visits Coffee Shop. Please remember card only payments.

You can use a locker to leave your personal belongings such as, such as keys, mobile phones, cigarettes, tobacco, lighters etc.

Within the Visits Hall there is a tea bar operated by the Vita Nova Visits Coffee Shop. Please remember card only payments. There are also toilet, baby changing and wash facilities available. 

When it is time to go through for your visit, you will pass through an airport-style security.

Any bags will be passed through a scanner and you will walk through a metal detector.

You’ll also need to agree to a ‘level A’ rub down search. Official visitors are required to agree to a ‘level B’ rub down search.

If you refuse to be searched, you will not be allowed to enter the prison. Please be advised that we have a drug detecting machine which, if proven positive, will determine whether your visit continues and if it continues under closed conditions.

Once you’ve passed through security, you’ll then go through our airlock door system before entering the visits hall.

Types of visit

Details about the social (friends and family), Purple Visits and legal allowed at HMP & YOI Bronzefield.

Face to Face Legal Visits:

Monday to Friday – 09.00am to 11.00am in the Visits Hall

Booking email address –  [email protected]

Virtual Legal Visits (Video Link):

Monday to Thursday – 08.00am to 18.00pm 

Fridays – 08.00am to 17.00pm 

Booking email address – [email protected]

Social Visits:

Social visits are booked by the prisoners using our Internal Pods system. Prisoners are shown how to use this on their induction (normally within the first 3 days). They need to register all their visitors details and then request a visit. This can take a few days. Unfortunately due to data protection we are unable to book any social visits for anyone calling in.

We have a Tea Bar in the Visits Hall where you can purchase hot drinks and snacks. Please be advised we can only accept payment via a credit card (cannot accept cash).

Please note that social visits are booked by the prisoner

Purple Visits (Virtual Visits) are also available from 09.00am to 18.00pm Monday to Thursdays and 09.00am to 17.00pm on Fridays, Saturdays and Sundays.

If you would like to book one please download the application to your mobile device/tablet via the apple app store or google play and follow the instructions. Or  visit https://www.purplevisits.com/

If you can only visit outside of these hours, please contact the Visits department and we will do our best to accommodate the visit.

Please download and complete a VideoLink Booking Form

please note: these departments will not be able to give out any prisoner information

How we collect and use your data

COLLECTION OF DATA

In order to facilitate your visit to one of our prisons and to ensure that we deliver appropriate levels of security and safety and prevent crime, for identification purposes we shall collect your name, date of birth, address, a biometric template of your fingerprint and a photograph. A series of reference points from a finger print are collected, allowing a unique identification pattern. We do not collect or hold actual fingerprints.

Our prisons operate CCTV and staff may wear Body Worn Video Recording Equipment. We do not collect biometric readings or photographs of children under 16, however with the use of CCTV, images may routinely be captured.

DATA SHARING

We will only share your information with a third party where there is a legal obligation to do so.

RIGHTS OF ACCESS, CORRECTION, ERASURE AND RESTRICTION

You have legal rights in connection with personal information. Under certain circumstances, by law you have the right to:

• Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing.
• Object to processing of your personal information by us or on our behalf in certain situations.
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

DATA RETENTION

We keep personal data in accordance with our clients’ and Sodexo’s retention procedures. These retention periods depend on the nature of the information (e.g. we apply different retention periods to different type of information such as CCTV and your visitor record), and may be subject to change.

If you have any questions or concerns about how long we retain your personal data, please contact the Data Protection Officer using the details below.

FURTHER ADVICE / GUIDANCE

To exercise your rights, you can contact us by writing to us at the following address: [email protected] or email the Global Data Protection Office at the following email address: [email protected] stating your surname, first name and the reason for your request. We will most likely ask you for additional information in order to identify you and to enable us to deal with your request

You also have the right to contact the Information Commissioner’s Office and file a complaint. ( https://ico.org.uk/concerns/ )

HMP & YOI Bronzefield Woodthorpe Road Ashford Middlesex TW15 3JZ

Tel : 01784 425690 Fax : 01784 425691

Get directions

See our Families and Significant Others Strategy

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