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Compassionate Fares
Our compassionate fares are $169 one way for a single sector. If you need to fly two or more sectors, the cost is $249 one way. For instance, if you travel from Auckland to Wellington, that is one sector; if you travel from Auckland to Wellington and on to Queenstown, that is two sectors. You might find Air New Zealand flights online for a ...
Do you offer special airfares for family emergencies?
Please read about our compassionate fares, and call us on 0800 737 000 to discuss your travel. Compassionate fares and flexibility are only available for flights within New Zealand, and are issued at the sole discretion of Air New Zealand.
Booking options
Book your next flight with Air New Zealand. Book a flight. ... Group travel. Great fares for groups of 10 or more adults travelling from New Zealand to select destinations. Find out more about group travel. ... We offer compassionate fares for New Zealand domestic travel or flexibility if you've already booked on Air New Zealand services.
Credit and refund information
Complete travel before 31 December 2026. For example, if you received a credit on 20 June 2021 you would have until 31 January 2026 to book a flight, with travel to be completed by 31 December 2026. For credit received from 1 October 2022. Redeem your credit by booking new flights within 12 months of the date you received your credit.
Our guide to Air NZ credits and refunds
flights to or from Argentina on Air New Zealand's cancelled Buenos Aires route. Air New Zealand said it will consider refunds on compassionate grounds - for example, financial hardship, sickness or if you're unable to use your credit for other reasons. You can contact the airline on 0800 747 800 or email [email protected].
Compassionate Fares
Please note fares sold under Air New Zealand's compassionate travel policy only apply to Domestic New Zealand services where appropriate documentation has been provided and compassionate approval given. Compassionate fares are only available through the Air New Zealand contact centre on 0800 737 000.
Air NZ scales up COVID-19 compassionate refund capability
Customers who hold a credit with the airline and would like to request a COVID-19 compassionate refund can call the dedicated phone line between 8am-7pm Monday to Friday on 0800 747 800 or email [email protected]. A call back message service will also be available. Customers who booked through a third-party should contact their travel ...
Covid-19: Air NZ sets up team to review compassionate refunds
10:39 am on 6 April 2021. Share this. Air New Zealand has set up a team to review refund on compassionate grounds for customers who hold a credit because of Covid-19 related travel cancellations. Customers can ask for a refund if they can no longer travel due to ill health or financial hardship caused by the pandemic.
Air NZ scales up covid-19 compassionate refund capability
Staff reporters. Tue, 06 Apr 2021. Air New Zealand has set up a dedicated team to review covid-19 compassionate refunds.Its aim, according to a statement, is to make it easier for the airline's customers who currently hold a credit to request a refund on compassionate grounds.The airline said customers who can no longer travel due to ill health ...
Compassionate Airfares
Air New Zealand offers compassionate airfares to immediate family members living out of town and needing to travel to another centre to attend the funeral service. The compassionate airfares offer a reduction on full or higher priced fares, but do not apply to some of the lower priced fares that are already below the compassionate airfare level.
Compassionate airfares
Here's how to apply for a compassionate airfare: Buy your ticket. If your ticket costs more than $169 for a single sector journey or $249 for two or more sectors per one way journey, you may be eligible for a refund. Check if you're eligible online or call the Air New Zealand refunds team on 0800 733 8637 with your booking or ticket ...
Christchurch earthquake: Air NZ extends compassionate airfares
Air New Zealand is prolonging an offer of "compassionate" international discount fares to and from earthquake-stricken Christchurch as Australia operator Qantas faces criticism for sticking with ...
New Zealand domestic fares
One-way set price seat fares that are only available for purchase via our contact centre between 60 and 90 minutes before departure, for flights to or from a regional New Zealand airport. The seat fares that apply are NZD $169 for a single sector journey or NZD $249 for a multiple sector journey.
Compassionate Airfares
Air New Zealand offers compassionate airfares to immediate family members living out of town and needing to travel to another centre to attend the funeral service. The compassionate air fares offer a reduction on full or higher priced fares, but do not apply to some of the lower priced fares that are already below the compassionate airfare level.
Flying with a disability
You can select assistance options for Air New Zealand flights during online booking. ... On the day of travel. If you're flying within New Zealand on a domestic flight and have made a special assistance request, please check in and arrive at the airport 60 minutes before your flight's scheduled departure. Our staff will ensure that you can get ...
Uncompassionate fares: Couple claim $13k Air NZ price gouge after shock
Thomas Bywater , Wed, 28 Feb 2024, 2:32PM. Todd and Patricia Kerekes of New Hampshire had to cut their New Zealand holiday short after a shock diagnosis. A couple of holidaymakers have accused the ...
Air New Zealand Compassionate Domestic Airfares
You can apply for an Air New Zealand compassionate domestic airfare if an immediate family member: Passes away Has an unexpected and critical medical condition
Special assistance when flying with Air New Zealand
By telephone to the Aviation Consumer Protection Division - telephone 202-366-2220 (voice) or 202-366-0511 (TTY) By mail to the Air Consumer Protection Division, C- 75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590. On the Aviation Consumer Protection Division's website.
Compassionate fares? Couple claim $13k Air New Zealand price ...
Compassionate fares: What your airline can do. Air New Zealand, like other airlines, offers compassionate fares for travellers who need to travel for bereavement or medical emergencies.
Air New Zealand has refunded 15,000 passengers for compassionate
The New Zealand-owned bank also delivered a net profit after tax (NPAT) of $108 million for the year ended 30 June 2019. So in reality you really have no clue what you're talking about. Probably why Airlines don't take financial advice from cabin crew.
LPT For those heading to Funeral of a family member Air NZ ...
For Copenhagen, we rang Air NZ, and asked for compassionate fares. Turned out, that it was just normal pricing, as if you'd booked in in advance, without any kind of last-minute markup. Booked via someone else, and the last leg was the usual AKL-WLG trip. Service was completely normal. For Canada, it was booked via Virgin.
Air New Zealand medical compassion
A few days before the flight, my partner applied for a compassionate waiver of the rebooking fee with Air New Zealand supported by medical documentation and certificate sent to Air New Zealand by the doctors and hospital. Air New Zealand denied the waiver of the rebooking fee, their assessment was our daughter was not sick enough to qualify.
Companion Ticket Chart
The Americas. Los Angeles, San Francisco, Houston, Chicago, New York, Vancouver. * Companion tickets are only available on Air New Zealand ticketed and operated international flights. * Companion tickets are not available in conjunction with Smart Saver or Global Saver Max fares, Airpoints award tickets, travel industry fares, prize/promotion ...
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COMMENTS
Our compassionate fares are $169 one way for a single sector. If you need to fly two or more sectors, the cost is $249 one way. For instance, if you travel from Auckland to Wellington, that is one sector; if you travel from Auckland to Wellington and on to Queenstown, that is two sectors. You might find Air New Zealand flights online for a ...
Please read about our compassionate fares, and call us on 0800 737 000 to discuss your travel. Compassionate fares and flexibility are only available for flights within New Zealand, and are issued at the sole discretion of Air New Zealand.
Book your next flight with Air New Zealand. Book a flight. ... Group travel. Great fares for groups of 10 or more adults travelling from New Zealand to select destinations. Find out more about group travel. ... We offer compassionate fares for New Zealand domestic travel or flexibility if you've already booked on Air New Zealand services.
Complete travel before 31 December 2026. For example, if you received a credit on 20 June 2021 you would have until 31 January 2026 to book a flight, with travel to be completed by 31 December 2026. For credit received from 1 October 2022. Redeem your credit by booking new flights within 12 months of the date you received your credit.
flights to or from Argentina on Air New Zealand's cancelled Buenos Aires route. Air New Zealand said it will consider refunds on compassionate grounds - for example, financial hardship, sickness or if you're unable to use your credit for other reasons. You can contact the airline on 0800 747 800 or email [email protected].
Please note fares sold under Air New Zealand's compassionate travel policy only apply to Domestic New Zealand services where appropriate documentation has been provided and compassionate approval given. Compassionate fares are only available through the Air New Zealand contact centre on 0800 737 000.
Customers who hold a credit with the airline and would like to request a COVID-19 compassionate refund can call the dedicated phone line between 8am-7pm Monday to Friday on 0800 747 800 or email [email protected]. A call back message service will also be available. Customers who booked through a third-party should contact their travel ...
10:39 am on 6 April 2021. Share this. Air New Zealand has set up a team to review refund on compassionate grounds for customers who hold a credit because of Covid-19 related travel cancellations. Customers can ask for a refund if they can no longer travel due to ill health or financial hardship caused by the pandemic.
Staff reporters. Tue, 06 Apr 2021. Air New Zealand has set up a dedicated team to review covid-19 compassionate refunds.Its aim, according to a statement, is to make it easier for the airline's customers who currently hold a credit to request a refund on compassionate grounds.The airline said customers who can no longer travel due to ill health ...
Air New Zealand offers compassionate airfares to immediate family members living out of town and needing to travel to another centre to attend the funeral service. The compassionate airfares offer a reduction on full or higher priced fares, but do not apply to some of the lower priced fares that are already below the compassionate airfare level.
Here's how to apply for a compassionate airfare: Buy your ticket. If your ticket costs more than $169 for a single sector journey or $249 for two or more sectors per one way journey, you may be eligible for a refund. Check if you're eligible online or call the Air New Zealand refunds team on 0800 733 8637 with your booking or ticket ...
Air New Zealand is prolonging an offer of "compassionate" international discount fares to and from earthquake-stricken Christchurch as Australia operator Qantas faces criticism for sticking with ...
One-way set price seat fares that are only available for purchase via our contact centre between 60 and 90 minutes before departure, for flights to or from a regional New Zealand airport. The seat fares that apply are NZD $169 for a single sector journey or NZD $249 for a multiple sector journey.
Air New Zealand offers compassionate airfares to immediate family members living out of town and needing to travel to another centre to attend the funeral service. The compassionate air fares offer a reduction on full or higher priced fares, but do not apply to some of the lower priced fares that are already below the compassionate airfare level.
You can select assistance options for Air New Zealand flights during online booking. ... On the day of travel. If you're flying within New Zealand on a domestic flight and have made a special assistance request, please check in and arrive at the airport 60 minutes before your flight's scheduled departure. Our staff will ensure that you can get ...
Thomas Bywater , Wed, 28 Feb 2024, 2:32PM. Todd and Patricia Kerekes of New Hampshire had to cut their New Zealand holiday short after a shock diagnosis. A couple of holidaymakers have accused the ...
You can apply for an Air New Zealand compassionate domestic airfare if an immediate family member: Passes away Has an unexpected and critical medical condition
By telephone to the Aviation Consumer Protection Division - telephone 202-366-2220 (voice) or 202-366-0511 (TTY) By mail to the Air Consumer Protection Division, C- 75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590. On the Aviation Consumer Protection Division's website.
Compassionate fares: What your airline can do. Air New Zealand, like other airlines, offers compassionate fares for travellers who need to travel for bereavement or medical emergencies.
The New Zealand-owned bank also delivered a net profit after tax (NPAT) of $108 million for the year ended 30 June 2019. So in reality you really have no clue what you're talking about. Probably why Airlines don't take financial advice from cabin crew.
For Copenhagen, we rang Air NZ, and asked for compassionate fares. Turned out, that it was just normal pricing, as if you'd booked in in advance, without any kind of last-minute markup. Booked via someone else, and the last leg was the usual AKL-WLG trip. Service was completely normal. For Canada, it was booked via Virgin.
A few days before the flight, my partner applied for a compassionate waiver of the rebooking fee with Air New Zealand supported by medical documentation and certificate sent to Air New Zealand by the doctors and hospital. Air New Zealand denied the waiver of the rebooking fee, their assessment was our daughter was not sick enough to qualify.
The Americas. Los Angeles, San Francisco, Houston, Chicago, New York, Vancouver. * Companion tickets are only available on Air New Zealand ticketed and operated international flights. * Companion tickets are not available in conjunction with Smart Saver or Global Saver Max fares, Airpoints award tickets, travel industry fares, prize/promotion ...