american express business travel customer service

Need Help? Fill in your details, complete the inquiry box and send it to us for a reply. We’ll get back to you in 48 business hours.

Please fill in your details below

Expensivity

Exploring the world of money and finance

How can I contact American Express Customer Service?

It’s easy to connect with an American Express Representative by phone. Personal credit card users can access 24/7 support by calling 1-800-528-4800. You can also correspond online with American Express Customer Service representatives 24/7 by logging into your existing account dashboard or through your mobile app and clicking on the “Chat” icon in the bottom corner of your home screen.

American Express’s customer service is noted for its general excellence. Account holders typically report high levels of satisfaction with their customer service experiences. One reason is because American Express offers its customers a variety of ways to get in touch. Customers may connect with representatives by:

• Online Chat
• Social Media

In order to access many of these channels, you must be an American Express account holder. Not yet an American Express account holder? Find out how likely you are to qualify .

Otherwise, read on to learn more about connecting with American Express Customer Service.

How can I get the fastest customer service?

The fastest way to get customer service is to call the phone number connected to your specific account type. American Express customer service makes it easy to connect with live human help by channeling accounting holders to specific customer services departments. So for the most efficient help, your best bet is to check out the American Express directory of numbers.

You’ll find contact numbers for every type of credit card that American Express offers along with hours of availability, options for hearing impaired customers, and alternative automated calling systems if you just wish to make payments over the phone.

American Express offers unique phone numbers for Personal Cards, Corporate Business Accounts (1-800-528-2122), Traveler Rewards Cards (1-800-297-2977) and Membership Rewards Cards (1-800-297-3276). But really, that’s just the tip of the iceberg. 

The phone numbers listed in the American Express customer services directory include specific departments for small businesses, merchants, and those who use AmEx for their accounts payable solutions. You can also find specific phone numbers for booking cruises, managing personal loans, and much more.

Still shopping around for the right American Express Card? Check out this list of 30 questions you should ask before settling on the right credit card offer for you.

How can I contact American Express customer service online?

You may contact American Express Customer Service online using the “Chat” feature on your American Express website account dashboard. In order to use the Chat feature, you must be an account holder with access to your online account portal. If you already have an American Express card, but you have not yet created an online account, you can register here .

Once you have created an account, you will not only be able to manage payments, request higher credit limits, redeem rewards and and replace lost or stolen cards through your online dashboard, but you will also be able to use the online “Chat” feature to contact 24/7 customer service. Simply locate the “Chat” icon on the bottom of your homepage to initiate a conversation.

How can I connect with American Express Customer Service using my mobile app?

Once you have an American Express account, you’ll want to grab the AmEx mobile app for your smartphone or tablet. The mobile app gives you the power to manage your account, make payments, request credit limit increases, and replace lost or stolen cards all while on the go. And the mobile app also offers direct access to a 24/7 Chat feature. Find the “Chat” icon on the top right corner of your mobile app, click it, and connect with American Express customer service.

How can I connect with American Express on Social Media?

American Express also invites its customers to reach out directly through a number of leading social media channels in order to engage on a variety of topics. Customers may use these channels to engage directly with public facing company representatives.

For instance, American Express has a publicly accessible Facebook page on which customers are free to share their views–both positive and negative–on the company, their experiences as customers, and their views on the company’s policies writ large. A quick scan of comments on the page shows that American Express representatives are highly responsive to customer feedback of all shapes and sizes.

At one time, American Express also operated a Twitter page called Ask AmEx. This page is no longer active, instead directing visitors, “For Amex service, please contact us directly by phone, app or at http://amex.co/contactus .”

And in general, American Express strongly advises its customers to reach on through more private channels to address personal customer service matters. According to its own community service guidelines, “For customer care inquiries specific to your account, please call the number on the back of your Card, chat with us on americanexpress.com or within our mobile app . If you have a Card issue from an American Express Network Partner, please contact your issuer by calling the number on the back of your Card.”

How can I contact American Express Customer Service by mail?

You may contact American Express Customer Service by mail. If this is your preferred form of correspondence, you may send communications, forms, and documents to the following address:

American Express P.O. Box 981535 El Paso, TX 79998-1535

Protect Your Privacy

Before corresponding and transmitting personal information through any of these channels, be sure that you’ve taken all the appropriate steps to protect your privacy, your identity, and your account information. American Express stresses the importance of protecting your privacy, especially when corresponding through its social media channels.

In its Community Guidelines statement , American Express advises account holders to “protect your privacy and don’t share personal information about you, your family, or others on the American Express Facebook page. For example, you should never post your Card number, Social Security Number, phone number, or other non-public personal information about yourself or anyone else.”

While it may seem obvious that you shouldn’t share your Social Security Number on Facebook, there are plenty of far less obvious ways that identity thieves, hackers, and credit card scammers can steal your information. To learn more, and keep yourself safe, check out our list of ten ways you can protect yourself against credit card fraud.

Advertiser Disclosure

Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). However, the credit card information that we publish has been written and evaluated by experts who know these products inside out. We only recommend products we either use ourselves or endorse. This site does not include all credit card companies or all available credit card offers that are on the market.  See our advertising policy here where we list advertisers that we work with, and how we make money. You can also review our  credit card rating methodology .

• Credit Cards

Full List of American Express Card Customer Service Numbers [2024]

Christy Rodriguez

Travel & Finance Content Contributor

88 Published Articles

Countries Visited: 36 U.S. States Visited: 31

Keri Stooksbury

Editor-in-Chief

35 Published Articles 3257 Edited Articles

Countries Visited: 47 U.S. States Visited: 28

Director of Operations & Compliance

6 Published Articles 1179 Edited Articles

Countries Visited: 10 U.S. States Visited: 20

Table of Contents

American express personal card customer service numbers, american express business card customer service numbers, american express corporate cards customer service numbers, american express travel and membership rewards customer service numbers, american express customer service alternate methods of contact, final thoughts.

We may be compensated when you click on product links, such as credit cards, from one or more of our advertising partners. Terms apply to the offers below. See our  Advertising Policy for more about our partners, how we make money, and our rating methodology. Opinions and recommendations are ours alone.

If you want to contact American Express Customer Service regarding your personal, business, or corporate card, you’ve come to the right place. Whether you want to make a payment, apply for a new card, dispute a fraudulent charge, or simply have questions about your account, you can use the following customer service phone numbers.

The best number to call may vary depending on the purpose of your call, so we’ve broken out some common areas of concern. We’ve also included some alternate contact methods so you can choose the best way to get in touch with American Express. That said, the general customer service line is always a good place to get started.

If you need to talk to someone regarding one of the Amex credit cards , you’ll want to use the phone numbers in this section.

Customer Service for Personal Cards: 800-528-4800 or contact the number on the back of your card for the following American Express personal cards:

• American Express Cash Magnet ® Card *
• American Express ® Gold Card
• American Express ® Green Card *
• The Amex EveryDay ® Credit Card *
• The Amex EveryDay ® Preferred Credit Card *
• Blue Cash Everyday ® Card from American Express
• Blue Cash Preferred ® Card from American Express
• Delta SkyMiles ® Blue American Express Card
• Delta SkyMiles ® Gold American Express Card
• Delta SkyMiles ® Platinum American Express Card
• Delta SkyMiles ® Reserve American Express Card
• Hilton Honors American Express Aspire Card *
• Hilton Honors American Express Card
• Hilton Honors American Express Surpass ® Card
• Marriott Bonvoy Brilliant ® American Express ® Card
• The Platinum Card ® from American Express

* All information about these cards has been collected independently by Upgraded Points.

Hot Tip:  This list includes all cards that American Express currently issues. If you hold a card that is not listed, you are still able to call the phone numbers listed or call the number listed on the back of your card for assistance.

To Report Lost or Stolen Card, Fraud, or Dispute a Charge: 800-528-4800

Make Payments by Phone: 800-472-9297

Apply for a Card: 888-297-1244

Check Application Status: 877-239-3491

Verify Card: Call the number listed on the activation sticker or verify receipt online

If you have an American Express business card , this is the section you’ll want to use.

Customer Service for Business Cards: 800-492-3344

• Amazon Business American Express Card*
• Amazon Business Prime American Express Card *
• The American Express Blue Business Cash™ Card
• American Express ® Business Gold Card
• The Blue Business ® Plus Credit Card from American Express
• Business Green Rewards Card from American Express *
• The Business Platinum Card ® from American Express
• Delta SkyMiles ® Gold Business American Express Card
• Delta SkyMiles ® Platinum Business American Express Card
• Delta SkyMiles ® Reserve Business American Express Card
• The Hilton Honors American Express Business Card
• Lowe’s Business Rewards Card from American Express *
• Marriott Bonvoy Business ® American Express ® Card
• The Plum Card ® from American Express

Hot Tip:  If you have a card that is not listed, you can still call the phone numbers listed or refer to the number listed on the back of your card for assistance — this just means that your card may no longer be open to new applicants. 

To Report a Lost or Stolen Card, Fraud, or Dispute a Charge: 800-528-4800

Apply for a Card: 800-519-6736

Verify Card:  Call the number listed on the activation sticker or verify receipt online

If you hold a corporate card that your employer manages, these are the customer service numbers you’ll want to reference.

General Customer Service for American Express Corporate Cards: 800-528-2122

• American Express ® / Business Extra ® Corporate Card*
• American Express ® Corporate Gold Card*
• American Express ® Corporate Green Card*
• Corporate Platinum Card ® by American Express*

Platinum Customer Service: 800-492-3932

Bottom Line: We’ve included the numbers for cardholders only. If you’re a Program Administrator, you’ll need to call 888-800-8564  for customer service support.

If you’re looking to book or change travel through American Express or have questions about your Membership Rewards account , here are some good numbers to use.

Reservations for Air, Hotel, and Car Rentals:

• Inside the U.S.: 800-297-2977
• Outside the U.S.: 312-980-7807

Reservations for Cruises: 800-297-5627

Membership Rewards Customer Service Number: 800-297-3276

Company Website: americanexpress.com

General Inquiries Mailing Address: American Express P.O. Box 981535 El Paso, TX 79998-1535

Payment Mailing Address: American Express P.O. Box 650448 Dallas, TX 75265-0448

Customer Login: global.americanexpress.com/login

Secure Chat: Log into your American Express account and click the blue Chat box in the bottom right corner. This secure chat function will allow you to speak with an American Express representative.

Twitter: Tweet questions to @AskAmex

Facebook: Send messages via  Facebook

In the event you need to contact American Express, you can use this post as a resource. It includes the various ways you can contact American Express, including by phone, chat, and social media. And could come in handy if you need to do things like make a payment, dispute a charge, or even apply for a new card.   

The information regarding the Amazon Business American Express Card, American Express ® / Business Extra ® Corporate Card, American Express ® Corporate Gold Card, and American Express ® Corporate Green Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.

The information regarding the American Express Cash Magnet ® Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer. The information regarding the American Express ® Green Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer. The information for The Amex EveryDay ® Credit Card has been independently collected by Upgraded Points and not provided nor reviewed by the issuer. The information regarding the The Amex EveryDay ® Preferred Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer. The information regarding the Hilton Honors American Express Aspire Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer. The information regarding the Business Green Rewards Card from American Express was independently collected by Upgraded Points and not provided nor reviewed by the issuer. The information regarding the Corporate Platinum Card ® by American Express was independently collected by Upgraded Points and not provided nor reviewed by the issuer.

For rates and fees of the American Express ® Gold Card, click  here . For rates and fees of the Blue Cash Everyday ® from American Express, click  here . For rates and fees of the Blue Cash Preferred ® Card from American Express, click here . For rates and fees of the Delta SkyMiles ® Blue American Express Card, click here . For rates and fees of the Delta SkyMiles ® Gold American Express Card, click here . For rates and fees of the Delta SkyMiles ® Platinum American Express Card, click here . For rates and fees of Delta SkyMiles ® Reserve American Express Card, click here . For rates and fees of the Hilton Honors American Express Card, click here . For rates and fees for The Hilton Honors American Express Surpass ® Card, click here . For rates and fees of the Marriott Bonvoy Brilliant ® American Express ® card, click here . For rates and fees of The Platinum Card ® from American Express, click here . For rates and fees of the Amazon Business Prime American Express Card, click here . For rates and fees of The American Express Blue Business Cash™ Card, click here . For rates and fees of the American Express ® Business Gold Card, click here . For rates and fees of The Blue Business ® Plus Credit Card from American Express, click here . For rates and fees of The Business Platinum Card ® from American Express, click here . For rates and fees of the Delta SkyMiles ® Gold Business American Express Card, click here . For rates and fees of the Delta SkyMiles ® Platinum Business American Express Card, click here . For rates and fees for the Delta SkyMiles ® Reserve Business American Express Card, click here . For rates and fees of The Hilton Honors American Express Business Card, click  here . For the rates and fees of the Lowe’s Business Rewards Card from American Express, click here . For rates and fees of the Marriott Bonvoy Business ® American Express ® Card, click here . For rates and fees of The Plum Card ® from American Express, click here .

Frequently Asked Questions

Does amex have live chat.

American Express has a live chat feature that allows you to speak directly with an American Express representative 24/7.

To access this chat, log on to your American Express account and click the blue Chat  box in the bottom right corner. American Express suggests doing this from a desktop for the best results.

What is the number for American Express customer service?

American Express has a few customer service lines depending on your card type:

• Personal cards — 800-528-4800
• Business cards — 800-492-3344
• Corporate cards — 800-528-2122

You can also contact the number on the back of your card as well.

How do I dispute a charge on my American Express card?

Once you see a charge on your card that you don’t recognize or see charges for services you believe are incorrect, you’ll want to contact American Express customer service immediately. Whether you have a personal, business, or corporate card, the best number to call is 800-528-4800 .

You can also log on to your account and do the following:

• Visit Account Services
• Select Inquiry and Dispute Center from the side menu
• Click on Open a Billing or Payment Dispute

How do I verify my American Express card?

Once you receive your new American Express card in the mail, you’ll have to confirm that you’ve received it for it to be activated. You can confirm receipt online or by calling the phone number listed on the sticker on the front of your new card.

With either method, you’ll need to provide the card number and 4-digit security code.

Was this page helpful?

About Christy Rodriguez

After having “non-rev” privileges with Southwest Airlines, Christy dove into the world of points and miles so she could continue traveling for free. Her other passion is personal finance, and is a certified CPA.

INSIDERS ONLY: UP PULSE ™

Get the  latest travel tips, crucial news, flight & hotel deal alerts...

Plus — expert strategies to maximize your points & miles by joining our (free) newsletter.

We respect your privacy . This site is protected by reCAPTCHA. Google's  privacy policy   and  terms of service   apply.

Related Posts

UP's Bonus Valuation

This bonus value is an estimated valuation  calculated by UP after analyzing redemption options, transfer partners, award availability and how much UP would pay to buy these points.

How can we help you?

For personalized service, please tell us about your request:

Did you know?

Still need help.

You can call us at +1 (312) 279-7761 .

Amex Business Platinum card review: Big bonus and luxury benefits

Editor's note: This is a recurring post, regularly updated with new information and offers.

The Business Platinum Card® from American Express overview

The Business Platinum Card® from American Express is one of the best business rewards cards around, thanks to its large welcome bonus and the sheer number of value-added perks it offers cardmembers. While it requires some work to take full advantage of them, the effort can pay off with savings of hundreds or even thousands of dollars per year. Card rating *: ⭐⭐⭐⭐

* Card rating is based on the opinion of TPG's editors and is not influenced by the card issuer.

With premium cards in the mainstream these days, many people are comfortable paying annual fees of over $400. The Business Platinum Card from American Express stands out above even that, though, with a $695 annual fee (see rates and fees ) — although its annual statement credits and benefits go above and beyond to mitigate that yearly cost.

Between its high annual fee and a handful of business-focused perks, this card certainly won't be suitable for every small business — especially ones that don't log major travel expenses or ones with primary spending areas more in line with the bonus categories offered by other business cards . Still, it has some valuable perks, making it a strong choice for many businesses.

This card has a recommended credit score of 670 and above.

Let's dive into the card details so you can decide if it's a good fit for your business.

Related: How to apply for a business credit card

Amex Business Platinum pros and cons

Amex business platinum welcome offer.

New Amex Business Platinum applicants can earn 150,000 points after spending $20,000 in the first three months. Based on TPG's valuations , the Membership Rewards points this card earns are worth 2 cents apiece. So, if you can manage the $20,000 spending requirement, you'll earn points worth $3,000 toward travel. This matches the best welcome offer we have seen on this card.

While $20,000 in three months might not be hard for businesses with a lot of cash flow, if your enterprise is smaller, you could consider prepaying as many expenses as you can afford during your first three months to help earn your welcome offer.

On the other hand, if this type of spending is out of your league, another business card with a lower bonus threshold, a smaller annual fee and more targeted earning categories might be a better fit for you in the long run.

Related: How to achieve the Amex Business Platinum's spending requirement

Amex Business Platinum benefits

Amex's bevy of statement credits, easily totaling over $1,500 in annual benefits, can help cardmembers potentially offset the initial shock of that high annual fee. Here's a close look at all of them (enrollment is required for select benefits):

* These three credits are slated to end on Dec. 31 .

Alongside the plethora of statement credits you may (or may not) be able to use, the Amex Business Platinum shines through with its other travel perks.

Aside from access to Amex's Centurion Lounges , your card will open the door to the extensive American Express Global Lounge Collection . It is comprised of more than 1,500 lounges worldwide, including Delta Sky Clubs that you can enter when you have an eligible same-day flight on that airline, Priority Pass lounge access (excluding restaurant locations), Escape Lounges and Lufthansa Lounges when you have a same-day flight on that airline.

However, it's worth noting that you'll be limited to 10 total Delta Sky Club visits per year starting Feb. 1, 2025 — unless you spend $75,000 in a calendar year to unlock unlimited access.

Enrollment is required for select benefits.

As for benefits that come in handy once you reach your destination, this card allows you to register for complimentary Gold status with Hilton Honors and Gold Elite status with Marriott Bonvoy , which provide better earnings and benefits during stays with these two brands.

Cardmembers also enjoy complimentary elite car rental status with multiple programs, including Avis Preferred, Hertz Gold Plus Rewards and National Emerald Club. Enrollment is required for these benefits.

The Amex Business Platinum Card is also great for business purchases, as you might imagine. It features extended warranty protection * that prolongs eligible U.S. manufacturer warranties of five years or less by an additional year, saving business owners time and money if something happens to an item they buy.

Additionally, the card's purchase protection covers accidental damage or theft for up to 90 days after purchase, up to $10,000 per covered purchase and $50,000 per cardmember account per calendar year, so it's a great choice for expensive items.*

Aside from these two specific benefits, the card's other notable perks include:

• Cellphone protection , for a maximum of $800 per claim with a limit of two approved claims per 12-month period. Coverage for a stolen or damaged eligible cellphone is subject to the terms, conditions, exclusions and limits of liability of this benefit.**
• Access to the Cruise Privileges Program and the International Airline Program .
• A 35% rebate when you use Pay with Points to cover a first- or business-class ticket on any airline or an economy ticket on one airline of your choice (up to 1 million points back per calendar year).

* Eligibility and benefit level varies by card. Terms, conditions and limitations Apply. Please visit americanexpress.com/benefitsguide for more details. Underwritten by AMEX Assurance Company. **Eligibility and benefit level varies by card. Terms, conditions and limitations Apply. Please visit americanexpress.com/benefitsguide for more details. Underwritten by New Hampshire Insurance Company, an AIG Company.

Related: Is the Amex Business Platinum worth the annual fee?

Earning points on the Amex Business Platinum

Amex Business Platinum cardholders will earn 1.5 Membership Rewards points per dollar on up to $2 million in eligible purchases in the U.S. per calendar year in the following categories:

• Electronic goods retailers
• Cloud service providers
• U.S. construction materials and hardware supplies
• Shipping providers
• Purchases of $5,000 or more

Cardmembers earn 5 points per dollar on airfare and prepaid hotel purchases with American Express Travel ( including Amex Fine Hotels + Resorts ).

All other purchases earn 1 point per dollar.

Related: Everything you need to know about Amex Membership Rewards

Redeeming points on the Amex Business Platinum

We recommend transferring your Membership Rewards points to any of Amex's hotel and airline partners for maximum value. You can also redeem your points for merchant gift cards or to cover charges on your bill. However, these options significantly devalue your rewards to 1 cent per point or less, so we don't recommend using your points this way.

The easiest redemption option that still offers decent value is American Express Travel's Pay with Points feature, which allows you to receive a 35% rebate when you use points toward first- and business-class flights on any airline, as well as economy-class flights on your selected airline . This boosts your redemption value for these purchases from 1 cent to 1.54 cents per point.

Just note that the 35% rebate is capped at 1 million points back per calendar year, and you must have the full number of points for the standard redemption in your account at the time of booking. You'll then receive the rebate within one or two billing cycles.

Transferring points on the Amex Business Platinum

Again, you can unlock even more value from your earnings by transferring your Membership Rewards points to any of Amex's 21 airline or hotel partners . Most transfers occur at a ratio of 1:1 and process instantly. Going this route may take a bit of research, but a little work can help increase the value of your points significantly above the TPG valuation.

You'll also want to watch for Amex's regular transfer bonuses, which can further increase the value of your points.

TPG credit cards writer Chris Nelson frequently receives outsized value by utilizing Amex's generous transfer bonuses to Avianca LifeMiles , redeeming his points for lie-flat seats, such as United Polaris business-class flights to Europe.

Related: The best ways to use Amex Membership Rewards points

Which cards compete with the Amex Business Platinum?

If you feel that your business might not be able to get the full value out of the Business Platinum Card, you might want to consider other options:

• If you want a lower annual fee but higher earning rates: The American Express® Business Gold Card offers similar redemption options to the Business Platinum but at a lower annual fee of $375 (see rates and fees ). It earns 4 points per dollar on the two categories you spend the most on each month (on up to $150,000 in combined purchases for these two categories per calendar year, then 1 point per dollar after that). For more information, please read our full review of the Amex Business Gold .
• If you don't want business-specific benefits: The Platinum Card® from American Express has perks less tailored to small businesses. You'll still earn valuable Membership Rewards points, receive up to $1,500 in annual statement credits (as long as you can take advantage of them ) and gain access to the same extensive network of airport lounges worldwide. For more information, please read our full review of the Amex Platinum .
• If you want to earn Chase Ultimate Rewards points: Chase's Ink Business Preferred® Credit Card is a TPG favorite. It earns 3 points per dollar on the first $150,000 spent in combined purchases on travel, shipping purchases, internet, cable and phone services, and advertising purchases made with social media sites and search engines. For more information, read our full review of the Ink Business Preferred .

For additional options, check out our full list of the best business credit cards .

Read more: Practicality vs. luxury: Chase Ink Business Preferred vs. Amex Business Platinum

Bottom line

The Amex Business Platinum Card is an excellent choice for business travelers with expenses in bonus categories and those that offer statement credits. While it might not be worth it for all business owners, its travel perks are difficult, if not impossible, to beat. With a plethora of travel benefits, the Amex Business Platinum is a must-have card for business owners looking to maximize their travel.

Apply here: The Amex Business Platinum card with 150,000 Membership Rewards points after you spend $20,000 on eligible purchases in the first three months of card membership

For rates and fees of the Amex Business Platinum, click here . For rates and fees of the Amex Business Gold, click here . For rates and fees of the Amex Platinum, click here .

You are using an outdated browser. Please upgrade your browser to improve your experience.

Personal Accounts

Business Accounts

Online Services

Help & Support

Personal Cards

Businesses Cards

Featured Personal and Business Cards

Discover More

Online Travel

Business Travel

Other Travel Services

Credit Card

Membership Rewards® Program

Other Reward Programs

Benefits and Offers

Refer a Friend

Corporations

Small Business

Global Network

It appears that JavaScript is either disabled or not supported by your web browser. JavaScript must be enabled to experience the American Express website and to log in to your account.

American Express Travel Canada

You can contact us via the following channels:

Chat with Us

Chat is available Mon-Fri

from 11:00AM – 07:00PM Eastern Time.

The chat icon will appear in the lower right section of your screen when agents are available to assist

Amex Canada Inc 2225 Sheppard Avenue East Toronto, ON M2J 5C2 CA

Phone 1-855-804-9600

( 416-868-0955 )

Click here to e-mail us .

Our office hours are 9:00 AM to 9:00 PM Eastern time, Monday through Sunday. 

Travel Resources

• Travel Documents and Visas
• Get travel insurance
• Air Passenger Protection Regulations

Travel Services

• American Express Travel Sitemap
• Health & Medical Requirements
• Travel Support
• Manage My Bookings
• Frequently Asked Questions

Featuring reviews from

Amex Canada Inc is a member of ACTA and TICO (member 50008541)

and Quebec permit (member 703644).

10 things to do when you get the Amex Business Platinum Card

Advertiser disclosure.

We are an independent, advertising-supported comparison service. Our goal is to help you make smarter financial decisions by providing you with interactive tools and financial calculators, publishing original and objective content, by enabling you to conduct research and compare information for free - so that you can make financial decisions with confidence.

Bankrate has partnerships with issuers including, but not limited to, American Express, Bank of America, Capital One, Chase, Citi and Discover.

• Share this article on Facebook Facebook
• Share this article on Twitter Twitter
• Share this article on LinkedIn Linkedin
• Share this article via email Email

• • Personal finance
• • Credit cards

• • Travel rewards credit cards
• • Loyalty programs
• Connect with Tracy Stewart on LinkedIn Linkedin
• Get in contact with Tracy Stewart via Email Email

The Bankrate promise

At Bankrate we strive to help you make smarter financial decisions. While we adhere to strict editorial integrity , this post may contain references to products from our partners. Here's an explanation for how we make money . The content on this page is accurate as of the posting date; however, some of the offers mentioned may have expired. Terms apply to the offers listed on this page. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by any card issuer.

At Bankrate, we have a mission to demystify the credit cards industry — regardless or where you are in your journey — and make it one you can navigate with confidence. Our team is full of a diverse range of experts from credit card pros to data analysts and, most importantly, people who shop for credit cards just like you. With this combination of expertise and perspectives, we keep close tabs on the credit card industry year-round to:

• Meet you wherever you are in your credit card journey to guide your information search and help you understand your options.
• Consistently provide up-to-date, reliable market information so you're well-equipped to make confident decisions.
• Reduce industry jargon so you get the clearest form of information possible, so you can make the right decision for you.

At Bankrate, we focus on the points consumers care about most: rewards, welcome offers and bonuses, APR, and overall customer experience. Any issuers discussed on our site are vetted based on the value they provide to consumers at each of these levels. At each step of the way, we fact-check ourselves to prioritize accuracy so we can continue to be here for your every next.

Editorial integrity

Bankrate follows a strict editorial policy , so you can trust that we’re putting your interests first. Our award-winning editors and reporters create honest and accurate content to help you make the right financial decisions.

Key Principles

We value your trust. Our mission is to provide readers with accurate and unbiased information, and we have editorial standards in place to ensure that happens. Our editors and reporters thoroughly fact-check editorial content to ensure the information you’re reading is accurate. We maintain a firewall between our advertisers and our editorial team. Our editorial team does not receive direct compensation from our advertisers.

Editorial Independence

Bankrate’s editorial team writes on behalf of YOU – the reader. Our goal is to give you the best advice to help you make smart personal finance decisions. We follow strict guidelines to ensure that our editorial content is not influenced by advertisers. Our editorial team receives no direct compensation from advertisers, and our content is thoroughly fact-checked to ensure accuracy. So, whether you’re reading an article or a review, you can trust that you’re getting credible and dependable information.

How we make money

You have money questions. Bankrate has answers. Our experts have been helping you master your money for over four decades. We continually strive to provide consumers with the expert advice and tools needed to succeed throughout life’s financial journey.

Bankrate follows a strict editorial policy , so you can trust that our content is honest and accurate. Our award-winning editors and reporters create honest and accurate content to help you make the right financial decisions. The content created by our editorial staff is objective, factual, and not influenced by our advertisers.

We’re transparent about how we are able to bring quality content, competitive rates, and useful tools to you by explaining how we make money.

Bankrate.com is an independent, advertising-supported publisher and comparison service. We are compensated in exchange for placement of sponsored products and services, or by you clicking on certain links posted on our site. Therefore, this compensation may impact how, where and in what order products appear within listing categories, except where prohibited by law for our mortgage, home equity and other home lending products. Other factors, such as our own proprietary website rules and whether a product is offered in your area or at your self-selected credit score range, can also impact how and where products appear on this site. While we strive to provide a wide range of offers, Bankrate does not include information about every financial or credit product or service.

Key takeaways

• The Amex Business Platinum card offers valuable rewards, premium perks, and an attractive welcome bonus, making it a top choice for business owners.
• The card comes with an impressive range of benefits that can help offset its hefty $695 annual fee, including airline fee credits, Global Entry or TSA PreCheck enrollment with statement credits, Clear membership statement credits, Priority Pass Select lounge access, wireless provider credits, Amex Offers, Dell statement credits, hotel elite status, and rental car elite status.
• Adding an authorized user to the card can help earn more rewards, expedite the welcome bonus, and provide access to additional benefits.

When it comes to travel benefits , few cards top The Business Platinum Card® from American Express. The card has long been a favorite for business owners looking for valuable rewards, premium perks like elite status and airport lounge access .

At the moment, the Amex Business Platinum card is offering a welcome bonus of 150,000 Membership Rewards points after spending $20,000 within the first three months of account opening. Considering American Express has a once-per-lifetime rule regarding card welcome bonuses, this is a solid offer to take advantage of if you’ve thought about applying for this card .

If you do get an Amex Business Platinum Card , it’s important to use the card’s various benefits to offset the $695 annual fee. To ensure you’re getting your money’s worth, here are the 10 things you should do when you get the Amex Business Platinum card:

1. Select your airline for the $200 airline fee credit

Airlines are increasingly breaking up standard services into a-la-carte options. As a result, customers end up paying fees for virtually everything. Luckily, the Amex Business Platinum card offers up to $200 in annual airline fee credits. Simply choose an eligible airline and pay for any fees with your Amex Business Platinum card. You’ll automatically get a fee credit of up to $200 per year, taking a large chunk out of the card’s $695 annual fee.

Activating this benefit takes just minutes:

• Log in to your American Express account and navigate to the “Benefits” tab.
• Scroll down to the third row of tiles and select “$200 airline fee credit.”
• From the drop-down menu, select an airline.

While airline selections are final, there have been reports of American Express allowing changes for customers who have not utilized the benefit. It’s always worth reaching out to see if Amex’s customer service team will allow it. That said, it’s worth thinking through your options and choosing an airline based on your expected travel patterns.

2. Apply for Global Entry

If you’ve ever returned home from a trip abroad and wished you could avoid the long line at passport control, there’s an easy solution: Apply for Global Entry. Enrollment in this program allows you to skip the long line and use an automated kiosk instead. Then, you’ll simply cut to a shorter line at passport control and hand over your receipt.

Once approved, your enrollment in Global Entry is valid for five years and includes TSA PreCheck benefits. TSA PreCheck is great for domestic travelers who want to get through the security line faster. You’ll usually get access to a dedicated line and you’ll get to keep your shoes and jacket on while going through security.

With the Amex Business Platinum, you won’t need to pay for Global Entry — this perk is included with the card. Simply pay your $100 application fee with your Amex Business Platinum card and you’ll receive a $100 statement credit to cover the cost of membership. You can claim this benefit every four years. Alternatively, you can opt for just TSA PreCheck. Simply pay for your membership with your card and you’ll receive up to an $85 application fee credit. (Note that, specifically, you’ll get up to a $100 statement credit every four years to cover a Global Entry application or up to an $85 statement credit every four and a half years to cover TSA PreCheck application fees.)

Having Global Entry or TSA PreCheck can improve your travel experience immensely. Even if you’re only taking one trip a year, this benefit can take much of the stress out of airport transit. If you have the Amex Business Platinum card, claiming your credit is a must.

3. Claim the $189 Clear credit

In addition to Global Entry and PreCheck, the Amex Business Platinum card also offers up to a $189 statement credit for Clear membership each year. Clear is an expedited security program that operates at over 50 airports, stadiums and venues nationwide. Not only do members get access to a dedicated security lane, but they can use biometric data (rather than a physical ID) to get through.

Claiming the Clear credit is as simple as claiming the Global Entry or TSA PreCheck credit. All you have to do is pay your Clear application fee with your Amex Business Platinum card and you’ll receive a $189 statement credit.

4. Activate Priority Pass Select

There’s no need to pay for overpriced, subpar airport food when you can enjoy free drinks and food at an airport lounge. As an Amex Business Platinum cardholder, you’ll get free access to Priority Pass’s network of over 1,300 lounges worldwide. The best part? You can bring a guest with you.

Enrolling for Priority Pass Select membership is simple. All you have to do is follow these steps:

• Scroll down and look for “American Express Global Lounge Collection.” Select “Enroll in Priority Pass Select.”
• Read through the terms and scroll down to the checkbox indicating you agree to the terms. Click “Enroll.”
• Your enrollment will be processed within 72 hours and you’ll receive a physical card within 10 to 14 days.

Skip the long lines at Starbucks and enjoy a free latte at the airport lounge instead. You’ll often have a quieter space than the airport gate and save a few dollars on food.

5. Claim the $120 wireless provider credit

Whether you’re on a basic cellphone plan or have a business account with multiple lines, you can save up to $10 per month by charging your cellphone bill to the Amex Business Platinum card. This benefit is capped at up to $120 in statement credits per year. Unfortunately, bundled services are excluded and payments must be made directly with wireless phone service providers.

You will need to register for this benefit, but once you do, the monthly credit is automatically applied after your bill is charged to the card. Here’s how:

• Scroll down and select “$120 Wireless credit.”
• On the following page, select the checkbox under the terms and conditions and click “enroll.”

6. Check Amex Offers

One of the best ways to get value out of any Amex card — but especially one with a high annual fee like the Amex Business Platinum card — is to take advantage of Amex Offers .

After logging in to your account, you’ll see a tab featuring limited-time offers from popular retailers, ranging from cash back deals to bonus point offers. You’ll need to scroll through and select offers you’re interested in to activate them. Once you make a qualifying purchase, the offer will automatically be applied to your account (though the timing of when it’ll take effect may vary).

As you add offers to your account, additional offers will pop up. So if you’re not thrilled with the current lineup, simply select several offers, log out and log back in to get additional offers to choose from.

7. Claim the $400 annual Dell credit

Dude, you’re getting a Dell — and thanks to American Express, it will cost you a lot less. Every year, Amex Business Platinum cardholders can get up to $400 in statement credits on Dell purchases (up to $200 semi-annually). If you take advantage of this benefit fully, it will really help to offset the card’s $695 annual fee.

Here’s how to claim the annual Dell credit on the Amex Business Platinum card:

• Scroll down and select “Business Platinum Dell Technologies Benefit.”
• On the following page, select the checkbox under the terms and conditions and click “Enroll.”
• Make a purchase at www.dell.com/amex and you’ll receive a statement credit within two to four weeks.

8. Activate Hilton and Marriott Gold elite status

The Amex Business Platinum card offers mid-tier Gold elite status with two hotel loyalty programs: Hilton Honors and Marriott Bonvoy . It usually takes 28 nights or 14 stays a year to earn Hilton Honors Gold status, while Marriott Bonvoy Gold status requires at least 25 nights per year. You can skip right past this requirement by following these steps to claim your complimentary hotel status upgrade:

• Scroll down and select “Marriott Bonvoy Gold Elite Status.” There is also a tile for “Hilton Honors Gold Status Enrollment.”
• Select “Enroll Now.”
• Enter your hotel loyalty program number and select “Enroll Now.” Note: You will need a Hilton Honors account and a Marriott Bonvoy account to enroll.

Both Hilton and Marriott Gold elite members receive valuable perks like complimentary room upgrades, bonus points on paid stays and a complimentary breakfast . These types of hotel benefits can make your next stay a little more comfortable while saving you money. The fact that you can get these perks just for being an Amex Business Platinum cardholder and filling out a quick form makes it a no-brainer.

9. Claim rental car elite status

The Amex Business Platinum partners with three major rental car companies to offer elite status. This includes Avis Preferred Plus, Hertz Gold Plus Rewards and National Car Rental Emerald Club Executive status. Elite benefits vary by program, but you can generally expect complimentary vehicle upgrades and bonus points. These are nice perks that can make for a better car rental experience.

Once you have your new Amex Business Platinum card, it’s worthwhile to take a few minutes to claim your rental car elite status benefits. Here’s a step-by-step guide:

• Scroll down until you see “Premium Car Rental Status.”
• Select “Learn More.”
• Under each of the three rental car programs, select “Enroll with [program name].” You’ll be prompted to create a loyalty account that will automatically include upgraded elite status.

10. Add an authorized user

Adding an authorized user to your Amex Business Platinum card has several benefits. For starters, it can help you earn more rewards on business expenses and earn the welcome bonus much faster.

Sometimes Amex even offers bonus points when you add an authorized user. In June 2021, for example, American Express offered up to 20,000 bonus points for each authorized user on the Amex Platinum who spent $2,000 within the first six months of account opening.

Aside from these incentives, authorized users also receive some benefits offered to primary cardholders. This includes Amex lounge access benefits , rental car and hotel program elite statuses, Global Entry or TSA PreCheck and Amex Offers.

The bottom line

The Business Platinum Card from American Express offers an incredible number of benefits that you can take advantage of to save money — or gain luxurious perks — on business and travel expenses. Just be sure to use enough credits and perks to offset the card’s high annual fee .

The Platinum Card from American Express vs. The Business Platinum Card from American Express

Is the American Express Business Platinum worth it?

American Express Business Platinum Credit Card Review

Enable JavaScript

Please enable JavaScript to fully experience this site. How to enable JavaScript

Business travel services

Support for companies of all sizes

We're here to make traveling for work easier – whether you employ 5 or 500 people. From loyalty programs to upfront discounts, see what our programs and services can do for you.

The AAdvantage Business™ program

The new AAdvantage Business™ program rewards eligible companies and their travelers for booking business travel on aa.com and the American app. Whether you manage travel for your company or travel for work, our new business loyalty program helps you earn more, wherever business takes you.

Explore the new program

Citi® / AAdvantage Business™ World Elite Mastercard®

Earn 65,000 bonus miles for your business. Plus, each cardmember (primary and employees) earns Loyalty Points toward AAdvantage ® status. Terms apply.

Learn more Opens another site in a new window that may not meet accessibility guidelines.