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Cruise118 Ā Reviews
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Reviews 4.7.
2,348 total
Most relevant
A wonderful member of staffā¦
I spoke to a wonderful member of staff today at cruise118 by the name of Samantha Butler she could not have been more helpful or polite, she went above and beyond to sort out a couple of minor issues regarding my cruise booking. Can not thank her enough.
Date of experience : 04 June 2024
EXCELLENT SERVICE
I made my booking with Amber Greaves who went above and beyond to assist me as an elderly person. She was extremely helpful and patient and answered all my questions.
Date of experience : 29 May 2024
I have my first experience with thecruise but the agents are very co operative they ask me every day to help me ,now I m happy with them as I m senior most d cruise have my first experience understand
I have my first experience to move on cruise before booking I constantly asked the concerned person that I am a doctor,senior citizen and recently kidney transplant patient so I can't move to get other visas for my trip.i have got only British multiple 10 year visit visa.So the sakes person was in hurry to book my cruise and didn't not tell me about France stop during the cruise excusion.I paid all the amount in cash,now after 5 days they call me that u can not travel without transit visa of France.what does this mean because at the time of booking I applied only for British isles trip , I was not informed that I will be needing any further visas at the time of booking even though I explained my situation over and over again and specifically asked for British. Isles only . I am unsatisfied and this is adversely effecting my health .
Reply from Cruise118
Hi Rahim, We are very sorry to hear about your recent experience and apologize for any inconvenience caused. We strive to provide exceptional service and we would like to discuss this further to better understand the issue and find a resolution. Please get in touch with us at [email protected] Your feedback is invaluable, and we appreciate the opportunity to make things right, The Cruise118.com Team
Sophie was first class!
Sophie was first class! Friendly manner, knowledgeable of her product and gives you the sense of early excitement you should feel when booking a cruise. 5 stars! š
Date of experience : 03 June 2024
Really nice lady
Really nice lady, very helpful with my booking. The phone was answered in a very reasonable time too. Cruise 118 also excepts American Express. This is important for me as I have my travel insurance with them.
Date of experience : 02 June 2024
This is the second time I have booked with 118 and the service I received from Scarlett has been second to none. Nothing was to much trouble for her and believe me, I was looking at a number of cruises, The customer service is outstanding, even when I had a problem, Scarlett was there to advise me so knowing someone is there to support again is a real positive.
Date of experience : 30 May 2024
I have always liked Cruise118
I have always liked Cruise118 because the prices are great and this year I won a free cruise in their 15 year prize draw. I recently dealt with Brittany to book my next cruise and she was fab. Whilst all of their staff are friendly, Brittany went over and above and I felt she was very knowledgeable and āsafeā in her hands that she wouldnāt steer me wrong. She gave advice where needed, spent time with me and as a seasoned cruiser, she didnāt tell me what I already know. Super service as usual.
Cruise 2025 We had great communication with Sian
We had great communication with Sian, Ellie and Brittney. Sian was so patient with us as there were 4 of us it was hard to get everyone to agree. Would definitely book again.
Cruise118 have been quick, efficient and very communicative, exactly what I hoped for and more. Well done.
Date of experience : 31 May 2024
An example of going the extra mile
I have recently left a complimentary review of the professional, friendly and highly effective response from Emily (customer services) who to my great relief seems to me to have gone and done it again. Without going into detail issues arose over excursions, premium plans, and the new Princess Medallion app to the point where we were starting to panic as we embark on the 8th June. As before a call to Emily resolved it all with a detailed explanation and suggested solution within a few hours. We followed it and we are now sleeping peacefully again!! She even checked back today to see if all was well! Emily is a terrific example of how customer service should be handled. A great asset to her company,
A prompt and personal service
Sarah replied promptly to call and took time to answer all my requirements with a friendly and helpful attitude.
Booking with cruise 118
The operators were all helpful, polite and considerate. They checked everything before they went ahead with it and ensured it was what we wanted. A full itinerary with dates and times has been provided and that is most helpful. I used Cruise 118 on the recommendation of a friend and he was right. I would recommend them also.
Date of experience : 24 May 2024
Katie was was very helpful andā¦
Katie was was very helpful and knowledgeable about the cruise I was booking and was able to answer any questions I had
Such a wonderful experience booking ourā¦
Such a wonderful experience booking our future cruise and stay around Australia and Japan in 2025, Stephanie our agent was so helpful and friendly, giving us lots of advice and time to book our itinerary. We will definitely be booking future trips with her. Thanks again Stephanie you are such a lovely person.
Date of experience : 13 May 2024
Cruise 118 are great
Hayley was great. She was very patient. She looked into several different cruises for me. She was able to answer all my questions about what each ship's amenities. Plus, Cruise 118 saved me over Ā£400 from booking direct with NCL
Date of experience : 20 May 2024
Knowledgeable and helpful staff
Our experience booking our cruise with Aaron today was excellent. We wanted to go on a cruise next year to celebrate my husband's 60 th birthday. I gave Aaron the requirements of the cruise, although we were unsure of what we really wanted. Aaron guided us and clarified our requirements. We are now confident with our decision.
Date of experience : 22 May 2024
A fantastic experience from start toā¦
A fantastic experience from start to finish. Travelling with a small child so wanted some advice, which was gratefully received. The agent worked to find us the best place on the ship and even gave her tips on what to do in ports etc with a small child. Really helpful, thank you!
Date of experience : 21 May 2024
Caribbean cruise
Within 5 minutes of completing the cruise details form, I had a call from Jen Stevenson. She clarified exactly what was required and found us a wonderful cruise with flights from Manchester. All at a great price. Fantastic service from a helpful and very friendly lady. Thank you Jen!
Once again we have booked withā¦
Once again we have booked with yourselves, cruise number 3, think the service we get off Jen is probably the deciding factor. Any quote we have had, you can go back and alter times or airports, in fact anything and itās never to much a problem.
Date of experience : 17 May 2024
New England cruise
Once again fabulous service from Katja, she did all the leg work getting prices on cruises we liked with flights and hotels included at great prices. Then when we had chosen she was excellent going through the booking and confirming everything. Always a pleasure to deal with.
Date of experience : 15 May 2024
Manage My Booking
There are certain parts of your holiday which Cruise118.com can help you with. But there are certain things only your cruise line can help with. Take a look below to see who can help you.
We want to make your holiday as straightforward as possible. Login into our ‘Manage my booking’ and you can:
- Pay off your cruise balance in full or partial
- Submit your passport information
To log in, you’ll just need your booking reference which is found on your confirmation email (it begins with WOR).
Your on-board experience is key to enjoying your holiday and there are many things you can do within your cruise line account or in many cases within their app. You can:
- Book your dining at speciality restaurants
- Pre-book your drinks and Wi-Fi packages (if available)
- Add passenger information and complete mandatory questionnaires
- Check-in online
- Download your cruise tickets
You will require your name, date of birth, passport details, email address, departure date, ship name, and your cruise line booking reference which can be found on your Cruise118.com booking confirmation email under 'supplier reference'.
Register With Your Cruise Line
Register with your cruise line now, on either their website or on their mobile app -
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Have you found your dream cruise, or do you want to talk to us to help you choose the right cruise for you at the best price? Request a call back from our expert cruise concierge and weāll get in touch at a time to suit you.
If you would like to contact our service team, you can select a service call back below.
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Cruise118 Ā Reviews
In the Cruise Agency category
Visit this website
Company activity See all
Write a review
Reviews 4.7.
2,348 total
Most relevant
Have found everything about cruise 118 very positive, the staff are very polite and extremely helpful in every sense. Exactly what you want .
Date of experience : 02 May 2024
Andrea went out of her way and foundā¦
Andrea went out of her way and found what we were looking for. She had great patience and was very easy to talk to.
Date of experience : 18 May 2024
Daniel was excellent
Daniel was excellent. He listened to what we wanted and was able to offer a variety of solutions. He was willing to spend time and showed a great deal of empathy. Fantastic experience so far with Daniel and Cruise118.
Date of experience : 04 April 2024
Extremely grateful to customerā¦
Extremely grateful to customer concierge Mr David Lanworthy, who allayed all my fears regarding some wrong information about Visa I had been given . He was very knowledgeable, informative and rang the concerned cruise line to confirm what he had told us. I had also got a good price for the cruise we were interested in, and with good customer care, would definitely book with cruise 118 again.
Date of experience : 02 April 2024
Lexi is the best.
I always book our cruise holidays with Cruise 118. And in particular Lexi who I know I can trust with my booking. She will sort everything and keep me updated.
Date of experience : 23 April 2024
Second booking with Cruise 118
This is the second time I have booked a cruise through Cruise 118. In both instances the staff have been really helpful and friendly, giving loads of advice and tips. Great price too. The first time it was my honeymoon and we were collected from the airport by in a private taxi and the car taking us to the ship looked like a limo, so it made it extra special. Can't recommend them highly enough.
Date of experience : 09 April 2024
Been speaking to Elizabeth at Cruiseā¦
Been speaking to Elizabeth at Cruise 118. Helped me regarding the booking with MSC She was so patient and went through the booking in detail. Helped me and now feel happier knowing things are now complete. Thank you again. Also Amanda who did my booking from the beginning.
Date of experience : 14 March 2024
Go cruising with 118
Have used cruise 118 many times over the years and they never fail to deliver would thoroughly recommend them.
Date of experience : 04 May 2024
Stress free experience itā¦
Having found the itinerary we wanted it was made very easy with you to book and look forward to our upcoming cruise.
Date of experience : 01 May 2024
Not being very computer savvy
Not being very computer savvy, the extremely helpful salesman, did my seat reservations, and boarding passes for me, a great weight off my mind! Nothing was too much trouble, well done River Voyages!
Date of experience : 11 March 2024
Paul was brilliant with the help
Paul was brilliant with the help, Iāve never had live chat work so quickly and efficiently. Got everything sorted in 3 minutes
Date of experience : 09 May 2024
Very helpfull took time.e to explainā¦
Very helpfull took time.e to explain everything
Date of experience : 29 May 2024
Great customer service
Molly was very helpful in getting me sorted out today. Great service many thanks
Date of experience : 15 May 2024
P&O cruise booking with Hayley at cruise 118
Hayley was fantastic and very easy to book cruise and transport with her.
Booked again with 118 cannot fault it
Booked again with 118 cannot fault it, I told Greg Hill exactly what we wanted and he came back with an amazing package for 2025, so pleased, wouldnāt book with anyone else
Date of experience : 23 February 2024
Always check out cruise 118
Booking our cruise on line with Cruise 118 was problem free.
Date of experience : 21 May 2024
Norwegian fjords Cruise
Ellie Bridges called me after my initial online enquiry she was friendly, professional and quickly found me a cruise to Norwegian fjords she was very clear znd as a solo passenger put me at ease, she's a credit to your company.
Date of experience : 22 April 2024
EXCEPTIONAL SERVICE We have been on many cruises booked viaā¦
We have been on many cruises booked via another company. I have just booked our 2nd cruise with cruise 118 and I will be booking future cruises with them from now on. Jen was very professional & patient. She arranged a great cruise for us at a fantastic price. Many thanks Jen .
Date of experience : 20 March 2024
Very helpful and knowledgable wouldnātā¦
Very helpful and knowledgable wouldnāt hesitate to contact Michelle at Cruise118 for future cruises
Date of experience : 26 April 2024
I tried other firms and found your theā¦
I tried other firms and found your the most helpful and fair. Thankyou.
Date of experience : 23 May 2024
Suggested companies
Cruise.co.uk.
Cruise118 Ā Reviews
In the Cruise Agency category
Visit this website
Company activity See all
Write a review
Reviews 4.7.
2,348 total
Most relevant
A wonderful member of staffā¦
I spoke to a wonderful member of staff today at cruise118 by the name of Samantha Butler she could not have been more helpful or polite, she went above and beyond to sort out a couple of minor issues regarding my cruise booking. Can not thank her enough.
Date of experience : June 04, 2024
EXCELLENT SERVICE
I made my booking with Amber Greaves who went above and beyond to assist me as an elderly person. She was extremely helpful and patient and answered all my questions.
Date of experience : May 29, 2024
I have my first experience with thecruise but the agents are very co operative they ask me every day to help me ,now I m happy with them as I m senior most d cruise have my first experience understand
I have my first experience to move on cruise before booking I constantly asked the concerned person that I am a doctor,senior citizen and recently kidney transplant patient so I can't move to get other visas for my trip.i have got only British multiple 10 year visit visa.So the sakes person was in hurry to book my cruise and didn't not tell me about France stop during the cruise excusion.I paid all the amount in cash,now after 5 days they call me that u can not travel without transit visa of France.what does this mean because at the time of booking I applied only for British isles trip , I was not informed that I will be needing any further visas at the time of booking even though I explained my situation over and over again and specifically asked for British. Isles only . I am unsatisfied and this is adversely effecting my health .
Reply from Cruise118
Hi Rahim, We are very sorry to hear about your recent experience and apologize for any inconvenience caused. We strive to provide exceptional service and we would like to discuss this further to better understand the issue and find a resolution. Please get in touch with us at [email protected] Your feedback is invaluable, and we appreciate the opportunity to make things right, The Cruise118.com Team
Sophie was first class!
Sophie was first class! Friendly manner, knowledgeable of her product and gives you the sense of early excitement you should feel when booking a cruise. 5 stars! š
Date of experience : June 03, 2024
Really nice lady
Really nice lady, very helpful with my booking. The phone was answered in a very reasonable time too. Cruise 118 also excepts American Express. This is important for me as I have my travel insurance with them.
Date of experience : June 02, 2024
This is the second time I have booked with 118 and the service I received from Scarlett has been second to none. Nothing was to much trouble for her and believe me, I was looking at a number of cruises, The customer service is outstanding, even when I had a problem, Scarlett was there to advise me so knowing someone is there to support again is a real positive.
Date of experience : May 30, 2024
I have always liked Cruise118
I have always liked Cruise118 because the prices are great and this year I won a free cruise in their 15 year prize draw. I recently dealt with Brittany to book my next cruise and she was fab. Whilst all of their staff are friendly, Brittany went over and above and I felt she was very knowledgeable and āsafeā in her hands that she wouldnāt steer me wrong. She gave advice where needed, spent time with me and as a seasoned cruiser, she didnāt tell me what I already know. Super service as usual.
Cruise 2025 We had great communication with Sian
We had great communication with Sian, Ellie and Brittney. Sian was so patient with us as there were 4 of us it was hard to get everyone to agree. Would definitely book again.
Cruise118 have been quick, efficient and very communicative, exactly what I hoped for and more. Well done.
Date of experience : May 31, 2024
An example of going the extra mile
I have recently left a complimentary review of the professional, friendly and highly effective response from Emily (customer services) who to my great relief seems to me to have gone and done it again. Without going into detail issues arose over excursions, premium plans, and the new Princess Medallion app to the point where we were starting to panic as we embark on the 8th June. As before a call to Emily resolved it all with a detailed explanation and suggested solution within a few hours. We followed it and we are now sleeping peacefully again!! She even checked back today to see if all was well! Emily is a terrific example of how customer service should be handled. A great asset to her company,
A prompt and personal service
Sarah replied promptly to call and took time to answer all my requirements with a friendly and helpful attitude.
Booking with cruise 118
The operators were all helpful, polite and considerate. They checked everything before they went ahead with it and ensured it was what we wanted. A full itinerary with dates and times has been provided and that is most helpful. I used Cruise 118 on the recommendation of a friend and he was right. I would recommend them also.
Date of experience : May 24, 2024
Katie was was very helpful andā¦
Katie was was very helpful and knowledgeable about the cruise I was booking and was able to answer any questions I had
Such a wonderful experience booking ourā¦
Such a wonderful experience booking our future cruise and stay around Australia and Japan in 2025, Stephanie our agent was so helpful and friendly, giving us lots of advice and time to book our itinerary. We will definitely be booking future trips with her. Thanks again Stephanie you are such a lovely person.
Date of experience : May 13, 2024
Cruise 118 are great
Hayley was great. She was very patient. She looked into several different cruises for me. She was able to answer all my questions about what each ship's amenities. Plus, Cruise 118 saved me over Ā£400 from booking direct with NCL
Date of experience : May 20, 2024
Knowledgeable and helpful staff
Our experience booking our cruise with Aaron today was excellent. We wanted to go on a cruise next year to celebrate my husband's 60 th birthday. I gave Aaron the requirements of the cruise, although we were unsure of what we really wanted. Aaron guided us and clarified our requirements. We are now confident with our decision.
Date of experience : May 22, 2024
A fantastic experience from start toā¦
A fantastic experience from start to finish. Travelling with a small child so wanted some advice, which was gratefully received. The agent worked to find us the best place on the ship and even gave her tips on what to do in ports etc with a small child. Really helpful, thank you!
Date of experience : May 21, 2024
Caribbean cruise
Within 5 minutes of completing the cruise details form, I had a call from Jen Stevenson. She clarified exactly what was required and found us a wonderful cruise with flights from Manchester. All at a great price. Fantastic service from a helpful and very friendly lady. Thank you Jen!
Once again we have booked withā¦
Once again we have booked with yourselves, cruise number 3, think the service we get off Jen is probably the deciding factor. Any quote we have had, you can go back and alter times or airports, in fact anything and itās never to much a problem.
Date of experience : May 17, 2024
New England cruise
Once again fabulous service from Katja, she did all the leg work getting prices on cruises we liked with flights and hotels included at great prices. Then when we had chosen she was excellent going through the booking and confirming everything. Always a pleasure to deal with.
Date of experience : May 15, 2024
Suggested companies
Cruise.co.uk.
Cruise118 Ā Reviews
In the Cruise Agency category
Visit this website
Company activity See all
Write a review
Reviews 4.7.
2,348 total
Most relevant
A wonderful member of staffā¦
I spoke to a wonderful member of staff today at cruise118 by the name of Samantha Butler she could not have been more helpful or polite, she went above and beyond to sort out a couple of minor issues regarding my cruise booking. Can not thank her enough.
Date of experience : June 04, 2024
EXCELLENT SERVICE
I made my booking with Amber Greaves who went above and beyond to assist me as an elderly person. She was extremely helpful and patient and answered all my questions.
Date of experience : May 29, 2024
I have my first experience with thecruise but the agents are very co operative they ask me every day to help me ,now I m happy with them as I m senior most d cruise have my first experience understand
I have my first experience to move on cruise before booking I constantly asked the concerned person that I am a doctor,senior citizen and recently kidney transplant patient so I can't move to get other visas for my trip.i have got only British multiple 10 year visit visa.So the sakes person was in hurry to book my cruise and didn't not tell me about France stop during the cruise excusion.I paid all the amount in cash,now after 5 days they call me that u can not travel without transit visa of France.what does this mean because at the time of booking I applied only for British isles trip , I was not informed that I will be needing any further visas at the time of booking even though I explained my situation over and over again and specifically asked for British. Isles only . I am unsatisfied and this is adversely effecting my health .
Reply from Cruise118
Hi Rahim, We are very sorry to hear about your recent experience and apologize for any inconvenience caused. We strive to provide exceptional service and we would like to discuss this further to better understand the issue and find a resolution. Please get in touch with us at [email protected] Your feedback is invaluable, and we appreciate the opportunity to make things right, The Cruise118.com Team
Sophie was first class!
Sophie was first class! Friendly manner, knowledgeable of her product and gives you the sense of early excitement you should feel when booking a cruise. 5 stars! š
Date of experience : June 03, 2024
Really nice lady
Really nice lady, very helpful with my booking. The phone was answered in a very reasonable time too. Cruise 118 also excepts American Express. This is important for me as I have my travel insurance with them.
Date of experience : June 02, 2024
This is the second time I have booked with 118 and the service I received from Scarlett has been second to none. Nothing was to much trouble for her and believe me, I was looking at a number of cruises, The customer service is outstanding, even when I had a problem, Scarlett was there to advise me so knowing someone is there to support again is a real positive.
Date of experience : May 30, 2024
I have always liked Cruise118
I have always liked Cruise118 because the prices are great and this year I won a free cruise in their 15 year prize draw. I recently dealt with Brittany to book my next cruise and she was fab. Whilst all of their staff are friendly, Brittany went over and above and I felt she was very knowledgeable and āsafeā in her hands that she wouldnāt steer me wrong. She gave advice where needed, spent time with me and as a seasoned cruiser, she didnāt tell me what I already know. Super service as usual.
Cruise 2025 We had great communication with Sian
We had great communication with Sian, Ellie and Brittney. Sian was so patient with us as there were 4 of us it was hard to get everyone to agree. Would definitely book again.
Cruise118 have been quick, efficient and very communicative, exactly what I hoped for and more. Well done.
Date of experience : May 31, 2024
An example of going the extra mile
I have recently left a complimentary review of the professional, friendly and highly effective response from Emily (customer services) who to my great relief seems to me to have gone and done it again. Without going into detail issues arose over excursions, premium plans, and the new Princess Medallion app to the point where we were starting to panic as we embark on the 8th June. As before a call to Emily resolved it all with a detailed explanation and suggested solution within a few hours. We followed it and we are now sleeping peacefully again!! She even checked back today to see if all was well! Emily is a terrific example of how customer service should be handled. A great asset to her company,
A prompt and personal service
Sarah replied promptly to call and took time to answer all my requirements with a friendly and helpful attitude.
Booking with cruise 118
The operators were all helpful, polite and considerate. They checked everything before they went ahead with it and ensured it was what we wanted. A full itinerary with dates and times has been provided and that is most helpful. I used Cruise 118 on the recommendation of a friend and he was right. I would recommend them also.
Date of experience : May 24, 2024
Katie was was very helpful andā¦
Katie was was very helpful and knowledgeable about the cruise I was booking and was able to answer any questions I had
Such a wonderful experience booking ourā¦
Such a wonderful experience booking our future cruise and stay around Australia and Japan in 2025, Stephanie our agent was so helpful and friendly, giving us lots of advice and time to book our itinerary. We will definitely be booking future trips with her. Thanks again Stephanie you are such a lovely person.
Date of experience : May 13, 2024
Cruise 118 are great
Hayley was great. She was very patient. She looked into several different cruises for me. She was able to answer all my questions about what each ship's amenities. Plus, Cruise 118 saved me over Ā£400 from booking direct with NCL
Date of experience : May 20, 2024
Knowledgeable and helpful staff
Our experience booking our cruise with Aaron today was excellent. We wanted to go on a cruise next year to celebrate my husband's 60 th birthday. I gave Aaron the requirements of the cruise, although we were unsure of what we really wanted. Aaron guided us and clarified our requirements. We are now confident with our decision.
Date of experience : May 22, 2024
A fantastic experience from start toā¦
A fantastic experience from start to finish. Travelling with a small child so wanted some advice, which was gratefully received. The agent worked to find us the best place on the ship and even gave her tips on what to do in ports etc with a small child. Really helpful, thank you!
Date of experience : May 21, 2024
Caribbean cruise
Within 5 minutes of completing the cruise details form, I had a call from Jen Stevenson. She clarified exactly what was required and found us a wonderful cruise with flights from Manchester. All at a great price. Fantastic service from a helpful and very friendly lady. Thank you Jen!
Once again we have booked withā¦
Once again we have booked with yourselves, cruise number 3, think the service we get off Jen is probably the deciding factor. Any quote we have had, you can go back and alter times or airports, in fact anything and itās never to much a problem.
Date of experience : May 17, 2024
New England cruise
Once again fabulous service from Katja, she did all the leg work getting prices on cruises we liked with flights and hotels included at great prices. Then when we had chosen she was excellent going through the booking and confirming everything. Always a pleasure to deal with.
Date of experience : May 15, 2024
Suggested companies
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Cruise118 Ā Reviews
In the Cruise agency category
Visit this website
Company activity See all
Write a review
Reviews 4.7.
2,348 total
Most relevant
Andrea was so helpful
Andrea was so helpful. I could not have asked for better attention, It was a pleasure doing business with her.
Date of experience : 18 May 2024
Everything was very straightforward andā¦
Everything was very straightforward and despite checking everywhere this was the best price for what I wanted
Date of experience : 22 May 2024
Ask for Jason š
As with all good experiences itās the people. Jason was incredibly helpful, full of experience of the different cruise lines, has personal experience of the ship we booked on and felt genuinely invested in making sure my partner and I have a great time. It was a shame we couldnāt secure any on board spend but it was obvious to me Jason would have if he could have. Iām a terrible traveller, very nervous about things Iāve not done before but by the end of the call I was genuinely excited for the cruise. Yeah I know, sales people be selling things, but you can tell the difference between someone upselling and someone listening to your needs and providing all of the options.
Date of experience : 03 May 2024
Friendly & Efficient Service
Friendly, efficient booking service with Helen who was really knowledgeable. I have used Cruise118 before and now wouldn't go anywhere else!
Date of experience : 15 May 2024
Excellent cruise company
I really donāt enjoy the process of booking a holiday.. you have to have an itinerary in place before actually calling to make a booking.. whatever adverts you see on tv or elsewhere never seem to be available when you call.. and on cruises Iāve never had any onboard creditā¦. But in the next breath I mostly only deal with cruise118 who always get me a good package and are patient and look into every aspect of getting us the perfect holiday they are genuinely a brilliant company with excellent sales teams.. weāve been lucky enough to deal with Daniel the past 2 cruises and he really does do his homework on the best cruises, flights and flight times best to suit you and overall a really excellent team member..I always recommend cruise118 to my friends and family and weāve all had great holidays via them..
Date of experience : 26 April 2024
Very pleasant Cruise Concierge,veryā¦
Very pleasant Cruise Concierge,very clear information and most of all a good price.Its the first time we have used Cruise 118. Would recommend.
Date of experience : 17 May 2024
Italt/Greece trip Gatwick to Malta
Quick response to call, pleasant helpful member of staff assisted with all questions efficiently and also resolved airport car parking as part of package. Very well done. Priced well also (P&O trip).
Date of experience : 29 April 2024
Spoke to Jamie today
Spoke to Jamie today. I started grumpy and ended happy. All issues resolved, thank you.
Date of experience : 30 May 2024
Excellent customer experience!
We used Cruise118 to book a cruise on Celebrity. The lead passenger who originally booked the cruise had to back out and passed the lead passenger role to me. He told me to contact Rachel Halliwell and mentioned that she had been excellent to work with. I contacted Rachel regarding some changes we wanted to make to our reservation. She was indeed excellent. She worked through a number of requests for us, efficiently and effectively. She always got back to us promptly and clearly explained our options and the associated costs. She was very pleasant to work with. Weāll ask for her when we go on our next cruise!
David Longworthy has been very helpfulā¦
David Longworthy has been very helpful when helping us with some queries we had regarding our forthcoming cruise. We thank him for listening and caring.
Fantastic Service
Julia Pedder has been brilliant and is a definite asset to Cruise 118. Her customer service is excellent, she is knowledgeable, professional and also has the patience of a saint! She managed to secure the exact flight upgrades I wanted at a very competative price. Cannot recommend highly enough.
Date of experience : 10 May 2024
First time dealing with Cruise118
First time dealing with Cruise118, very helpful and informative, patient and happy to answer as many questions as you might have.. will definitely be using them again.
Date of experience : 05 May 2024
Cruise's booked by cruise 118
I have booked 4 cruise with cruise 118. The staff have been fantastic all the way,very helpful pleasant answered all are questions about the ship's we are going on would not hesitate to book with cruise 118 again,would highly recommend cruise 118 to anyone.
Date of experience : 02 May 2024
Stephanie was really helpful
Stephanie was really helpful, ensuring we had the best deal, was lovely, polite and just made our booking experience so easy! Would definitely recommend your service
Date of experience : 12 May 2024
Hannah was great
Hannah was great, knew the ship from experience, got me the best price.
Date of experience : 24 May 2024
A wonderful booking experience with Hayley
I had the pleasure in chatting online and then speaking with Hayley Ives to book. Hayley made the whole process simple and answered all my questions. I was booking for my father who had just had a cruise cancelled with Royal Carribean so was in a bit of a panic with it all. Hayley sorted everything and was so lovely to deal with. We will always use Cruise 118 after this superb experience. Thanks a million Hayley š
Date of experience : 25 April 2024
Great representative
Scarlett went through everything and tried to accommodate us as much as able. She was really easy to talk to and explained everything. Excellent representative. Very friendly and didn't feel pressure to book.
Date of experience : 28 April 2024
Cruise booking
Professional and friendly staff. Sian was knowledgeable and gave us lots of additional information :-)
Date of experience : 01 June 2024
Truly exceptional customer service fromā¦
Truly exceptional customer service from Elizabeth! Unfortunately, we had to make a few last-minute changes due to personal circumstances. Elizabeth was a God-send. She listened, took full ownership of our concerns, and resolved the problem within record time. We will definately be using 118cruise for all our future cruises. (Had we booked directly with the cruise line, I don't think we would have the same result.)
Date of experience : 16 April 2024
All the staff who have helped book ourā¦
All the staff who have helped book our trip have been patient and very informative and prompt with all replyās
Date of experience : 21 May 2024
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Customer Service Team - Call us to amend or discuss an existing booking. 0808 250 0913 . Service Opening Hours - Monday: 9am - 6pm ... 0808 1234 118 . Sales Opening Hours : Open 7 days a week. Weekdays: 9am - 9pm. Weekends: 9am - 8pm . ... The cruise-only holidays on this website are financially protected by ABTA.
A prompt and personal service. Sarah replied promptly to call and took time to answer all my requirements with a friendly and helpful attitude. Date of experience: 29 May 2024. Useful. Share. Read 1 more review about Cruise118. MG. Maria Gittings. 6 reviews.
Fantastic Service. Julia Pedder has been brilliant and is a definite asset to Cruise 118. Her customer service is excellent, she is knowledgeable, professional and also has the patience of a saint! She managed to secure the exact flight upgrades I wanted at a very competative price. Cannot recommend highly enough.
Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge. Exceptional is our standard.
Summary. I would happily recommend Cruise118 to anyone looking to book a cruise. The customer service is excellent and the prices are very competitive, assisted by the 'best price guarantee'. The Cruise118 website doesn't display every cruise package that you can book, and it doesn't always display the family prices.
Excellent Customer Service. The Cruise 118 Agent we spoke to Freddie was brilliant and provided all the information and details needed to allow a booking to be made. Excellent customer service along with helpful detailed knowledge of some destinations of our cruise. 10/10 thanks. Date of experience: January 14, 2024
Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge. Exceptional is our standard.
Just brilliant š¤©. Have used 118 at least five times and always been superb, good competitive prices and excellent customer service. Booked a few with Greg and a few with Brittany both excellent š. Date of experience: 22 January 2024. Useful.
Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge.
How Cruise118.com can help. We want to make your holiday as straightforward as possible. Login into our 'Manage my booking' and you can: Pay off your cruise balance in full or partial. Submit your passport information. To log in, you'll just need your booking reference which is found on your confirmation email (it begins with WOR).
Do you agree with Cruise118's 4-star rating? Check out what 2,295 people have written so far, and share your own experience. | Read 101-120 Reviews out of 2,143
Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge. Exceptional is our standard.
Love cruise 118 very efficient also extremely helpful, looking forward to my cruise. ... Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the ...
If you need assistance, a live chat agent will be available 7 days a week. The hours are Monday - Tuesday, 9 am - 12 am EST, Wednesday - Friday, 9 am - 10 pm EST and Saturday - Sunday, 9am - 8pm EST. Please click the live chat button located at the bottom right corner of your screen to begin speaking with a travel expert. Get your choice of a ...
Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge. Exceptional is our standard.
Fantastic Service. Julia Pedder has been brilliant and is a definite asset to Cruise 118. Her customer service is excellent, she is knowledgeable, professional and also has the patience of a saint! She managed to secure the exact flight upgrades I wanted at a very competative price. Cannot recommend highly enough.
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