plantronics voyager focus headset not charging

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Plantronics Headset Not Charging? (Here’s What To Do)

The thing about blanket solutions to blanket problems is that these blankets aren’t made from the same material through and through. There are a ton of different Plantronics headsets and if one isn’t charging, it’s an understandable problem.

In order to offer a blanket solution, there are three, general reasons for a Plantronics headset refusing to charge. The first is a bad battery. Second, the charging contacts are bad. The third is that the device requires a full reset. 

Plantronics is still Plantronics, for what it’s worth, but for the rest of this article, we will refer to them by their new name, Poly, which was changed in 2018 when Plantronics merged with Polycom. 

Poly electronics are just like any other technology, which means they have their upsides and downsides. When it comes to charging the battery, sometimes things can go wrong and that’s why we are here to walk you through some troubleshooting tips to get it up and running again.

Table of Contents

How To Reset A Poly (Plantronics) Device

Resetting a device has long been the primary, go-to solution for nearly every problem that smart and/or high-tech devices run into. The reason for that is because it so often works. Since every Poly device is different, the methods for resetting them are often different.

Poly CS Series

This series includes all of the C and CS devices listed under Poly battery replacement guides and they’re the ones that are primarily used for conferencing with on computers. They come with a pairing and charging base. 

• Make sure the AC charging base is unplugged
• Remove the battery from your headset (CS70n/CS530/C053 not included)
• After 30 seconds have passed, replace the battery
• The Poly device is now reset.

Once it’s reset, place it back in its charging base to see if the problem has been corrected.

Poly Savy and 8200 Series

In order to facilitate a reset with these devices, you need to have the Plantronics Hub app downloaded on either an iOS device or on an Android device .

• Unplug the AC charging base
• Remove the battery from your headset (W730 and W430 can’t remove battery)
• Wait for 30 seconds before powering up the charging base again
• Put your Poly headset back in the charging base as you normally would to charge
• Plug your charging base into your computer with the USB cable
• Open the Plantronics Hub and select Notifications > Update

Once the update is complete, your Poly headset will be officially reset. Go ahead and return your setup to the way it was originally and place your Poly headset in the charging cradle to see if it will charge. 

Poly Bluetooth Headset

The Bluetooth headsets in the Poly lineup are primarily made up of the Voyager or Voyager-related series headsets. 

• Start by unpairing your device
• Turn off your smartphone and turn it back on again
• Pair your headset again

This will reset the device and you should now try and charge it again.

Potential Hardware Issues

The other common issues generally revolve around hardware problems, with the two primary culprits being the connector and/or a bad battery. Keep in mind, any of your Poly devices that are between 1 and 3 years old will have lost most of the robust battery efficiency when it came out of the box.

If it’s the battery, you will—in all likeliness—have noticed a slow and steady degradation of the battery over time. For instance, the battery lasts 6 hours instead of eight, six months after you purchased it.

Another 6 months down the road, you may only get four or five hours. A year and a half in—depending on how often you have used the device—you may not get nearly as much longevity out of your Poly headset as you used to. 

This isn’t a reflection of quality but rather, it is a reflection of the naturally occurring degradation of battery efficiency over a long period of time. Once it reaches the point where it no longer takes a charge, it’s time to replace the battery.

For Poly devices that don’t have removable batteries, you’ll have to upgrade or replace the device altogether. 

The final culprit is the charging connector. This is something that you will have to detect through physical observation. The connector that goes into the headset, whether it is embedded in the charging station or at the end of a wire, needs to be closely scrutinized.

One thing that often happens is that the connector becomes dirty, seriously reducing the charger’s ability to complete the circuit and properly charge your headset. You can clean it with a simple Q-tip, lightly dampened with rubbing alcohol.

You should also pay close attention to the connectors. See if any of them are bent or out of place so that the circuit cannot be completed.

 Hopefully, the above remedies will get your Poly device charging again. If not, you really should take advantage of Poly’s liberal warranty offer and get your device replaced as soon as possible. 

Poly (Plantronics) builds quality headsets and there’s no reason to feel differently if your device turns out deficient or the battery no longer holds a charge six years down the road. Between Poly’s warranty and the aforementioned troubleshooting, your Poly headset will be right as rain in no time. 

If you have a problem with a Poly device not charging, Poly offers a very reasonable warranty. Their devices come with one, two, and three-year warranties. Be aware of which one you have and visit their site to take advantage of it if you need to.

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The power cable may not be plugged in.

The headset may not be charging., the battery may be drained., the battery may be bad., the volume controls may need to be adjusted., the battery may be low., abnormal or excessive sound is being emitted from the speaker., the power button is jammed., plantronics cs50 headset troubleshooting, the base unit will not work..

The base unit isn't lighting up when the power cable is plugged in.

Make sure the power cable is plugged in completely to the base unit and the wall outlet. Also, verify that your power source (the outlet) functions correctly.

The headset is not charging when everything is connected properly.

If your headset will not charge, then the golden headset connectors may be too dirty. Sometimes, dirt piles up on the headset preventing the flow of electric current to the battery. This can easily be fixed by using a cotton swab to thoroughly remove the dirt off of the connectors.

The headset will not turn on.

The headset is not lighting up when you push the center button.

If your headset will not turn on, you may have a drained battery. Plug your headset into the base unit, and you should see a blinking yellow light. If you do not, you should verify that the headset is the problem by making sure the base unit is working.

If the base unit is not the problem and you have tried charging the headset, you should reset the headset . If resetting the headset does not work and your battery is not holding a charge you may need a new battery. You can follow the steps here to replace the battery.

No sound is coming from the speaker.

You can barely hear or can't hear the person on the line, despite the headset being on.

The problem may be that the volume on your headset is too low. Volume can be adjusted by the dial located on the top part of the headset.

A low battery could be affecting the volume, so make sure the device is fully charged.

You hear beeps, distorted sound, or too much background noise.

Try resetting the headset. If this does not fix these problem, you may need to replace the speaker. You can follow these steps for replacing the headset speaker.

The button will not move or is stuck in a permanently pressed position.

The button may simply be crooked. Try wiggling the button around in an attempt to straighten it.

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10 Comments

I reset and replaced the battery and head set still not working even though the charge light is flashing and has been for 2 days

michael - Mar 19, 2014 Reply

My headset is not working. It appears to be the base unit, as I have cleaned the gold connections and the charge light will not illuminate no matter what. The power light is on, but the charge light is not. I have unplugged/replugged everything.

hoffmantm - Mar 21, 2016 Reply

I have had problems with either batteries holding the charge. Then, our IT replaced the headset, I believe it was a refurbished set. It worked great for about 4 weeks, now it pukes out after 2 1/2 hours to 3 hours of use. Very frustrated. What is the problem?

mwittebols - May 24, 2016 Reply

I am no longer able to place a call by picking up the headset. I have to take the handset off the cradle.

Barry Hartman - Oct 8, 2018 Reply

My headset keeps disconnecting from calls. I only have to press the connect/disconnect button on the headset to reconnect, but I miss what was said during the second or 2 of disconnection. On the base unit the phone light goes out when the disconnect happens. Happens randomly during calls, repeatedly in long calls.

Katie Cross - Aug 13, 2019 Reply

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How To Setup Configure and Troubleshoot Plantronics Voyager Focus UC B825

The Plantronics Voyager Focus UC B825  is arguably one of the best business Bluetooth Stereo headsets available right now. The headset can connect to two devices simultaneously and can switch between the two Bluetooth profiles seamlessly. The device also comes with a charging station which as the same suggests, charges the headset. In addition to that, when the base charger is connected to a PC or a laptop, you can update the device firmware though the Plantronics Hub software . All in all, the device is easy to setup and most of the end users will not go beyond its basic functionalities. However, if you are stuck anywhere in the initial setup, this post should help you. In this post, we are going to talk about how to setup configure and troubleshoot Plantronics Voyager Focus UC . Read along to know more.

Note : If you buy something from our links, we might earn a commission. See our disclosure statement.

Also Read Our Review of the Plantronics Voyager Focus UC B825

Table of Contents

Setup Configure and Troubleshoot Plantronics Voyager Focus UC

First, we will talk about setting up and configuring the headset. Once the headset is unpacked, follow the steps below to do the initial setup.

• Fully charge the  Plantronics Voyager Focus UC B825 headset. Even though the device does have some charge out of the box, it is highly recommended to fully charge it before first use.
• The headset has a 5 level LED indicators which indicate the current charge. Ensure all 5 LED lights are lit up before initial usage.
• The headset comes with a pre-paired USB adaptor which when connected to a PC or MAC will automatically connect to your headset.
• If you want to connect your headset with a Smartphone , Tablet or any other Bluetooth compatible device , then you would need to manually pair the device.
• Additional call controls need to be configured using the Plantronics Hub software.

Once the initial setup is complete, you can start using the headset right away. Plantronics claims that using the USB Bluetooth gives you a better sound & voice experience when compared with a direct connection. In our review of the Plantronics Voyager Focus UC B825 , we did not find much difference between the two modes. However, this may vary based on individual perspectives. Next, we talk about connecting the Plantronics Voyager Focus UC B825  to a PC. Here are the steps below:

• Insert the Bluetooth USB adapter into an available USB port on your laptop or PC.
• Pairing is confirmed successful when you hear “ pairing successful ” on the headset and the USB adapter LED is solid blue . As indicated in the picture above.
• Optionally, your Headset call control can be customized by installing the Plantronics Hub for Windows and Mac. This will enable headset control (answer/end and mute) functionality.

You can download the Plantronics Hub software for Windows PC here and for Mac from here .

How to Configure BT600 USB adapter to a Windows PC

When you use the high-fidelity Bluetooth USB adapter, it comes ready to take calls. If you want to listen to music, then you will need to configure your Bluetooth USB adapter (Using the Hub Software). Here are the steps below:

BT600 USB Settings for PC

•  To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound > Playback tab. Select Plantronics BT600, set it as the Default Device and click OK.
•  To pause music when you place or receive calls, go to Start menu > Control Panel > Sound > Communications tab and select the desired parameter.

BT600 USB Settings For Mac:

• To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound .
• On both the Input and Output tabs, select Plantronics BT600 .

Updating the firmware of the  Plantronics Voyager Focus UC B825 headset

In order to check, download and install new firmware updates, you would need to download and install the Plantronics Hub software for Windows PC  or for Mac from here .  Once installed, run the application to check for any device updates. Here are the screenshots below for your reference.

Plantronics Voyager Focus UC B825 Softphone Compatibility List:

The default software profile is set to Lync and Skype for Business . However, the headset supports a wide array of different Enterprise VOIP softphones. Here is the list:

• Avaya Aura Agent Desktop
• Avaya Communicator
• Avaya Communicator for Microsoft Lync
• Avaya IP Agent
• Avaya IP Softphone
• Avaya one-X-Agent
• Avaya one-X-Agent Communicator
• BroadSoft UC-One
• Cisco IP Communicator
• Cisco Jabber
• Cisco UC Clients
• Cisco Webex Client
• Microsoft Skype for Business (Default)
• ShoreTel Communicator
• Windows Media Player

Note: You can change the profile only though the Plantronics Hub software.

We hope that this post on how to  Setup Configure and Troubleshoot Plantronics Voyager Focus UC was useful. If you need any clarifications or have suggestions, please feel free to drop us a comment below in the comment section. Cheers!

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Plantronics Voyager 5200 Troubleshooting Guide

For other helpful guides visit the  Plantronics Voyager 5200 resource center

Callers can't hear me / I can't hear callers

• Make sure your Voyager 5200 headset is paired to your mobile phone
• Reposition the headset on your ear as the sensors may not work
• Download the Plantronics Hub and disable Wideband Audio

My headset doesn't give me 7 hours of talk time

• Make sure your headset is paired to your phone
• Disable Wideband Audio in the Plantronics Hub
• Let your headset completely run out of battery then give it a full charge
• Some phones have less efficient Bluetooth and will not give 7 hours of talk time on a single charge

Pairing your Voyager 5200

1. With the Voyager 5200 headset power on press and hold the call button until you hear "pairing"

2. While the headset LED lights start flashing blue and red, activate the Bluetooth on your mobile phone and search for new devices

3. Select PLT V5200

4. Once paired the LED lights will stop flashing and you'll hear "pairing successful"

Reset Sensors

1. Wearing the Voyager 5200, tap the call button to test sensors. A talk time voice alert means sensors are working. A tone means the sensors need to be reset.

2. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds.

3. You can disable your headset smart sensors through the Plantronics Hub software under the Settings 

Is your Voyager 5200 no longer working after the troubleshooting steps above?

Consider doing one of two things.

• Request a replacement from the manufacture if the headsets within th 1 year warranty.
• If out of the 1 year warranty, you'll want to order a new Voyager 5200 here or another two different models to consider is the AfterShokz Opencomm  and BlueParrott M300-XT

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Plantronics Headset Beeping Woes: Troubleshooting And Fixes

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Introduction

When it comes to seamless communication, Plantronics headsets have long been a go-to choice for professionals seeking reliable and high-quality audio solutions. However, even the most dependable devices can encounter issues, and one of the most common problems experienced by users is the persistent beeping sound emanating from their headsets. This disruptive beeping can not only hinder communication but also cause frustration and distraction.

Understanding the root causes of these beeping woes and learning effective troubleshooting and fixes is crucial for ensuring uninterrupted and productive usage of Plantronics headsets. Whether you're utilizing these headsets for work-related calls, gaming, or simply enjoying your favorite tunes, the beeping problem can be a major nuisance. Fortunately, with the right knowledge and steps, this issue can often be resolved swiftly, allowing you to continue enjoying the superior audio performance that Plantronics headsets are known for.

In the following sections, we will delve into the common causes of beeping in Plantronics headsets, explore step-by-step troubleshooting methods to pinpoint the source of the issue, and provide practical fixes to eliminate the unwelcome beeping once and for all. By the end of this guide, you will be equipped with the insights and solutions needed to tackle beeping problems with confidence, ensuring that your Plantronics headset delivers the uninterrupted audio experience you deserve.

Let's unravel the mystery behind Plantronics headset beeping and empower you to reclaim the crystal-clear sound quality and seamless communication that these exceptional devices are designed to provide.

Common Causes of Beeping

The persistent beeping emanating from Plantronics headsets can stem from various underlying factors. Understanding these common causes is pivotal in effectively troubleshooting and resolving the issue. Let's explore the potential reasons behind the beeping woes:

Low Battery : One of the primary culprits behind beeping in Plantronics headsets is a low battery. When the battery level drops to a critical point, the headset emits a beeping sound to alert the user. This serves as a reminder to recharge the device, preventing unexpected disruptions during important calls or activities.

Bluetooth Interference : Beeping may also occur due to interference in the Bluetooth connection. This interference can result from being in close proximity to other electronic devices or wireless signals, causing disruptions in the headset's connectivity and triggering the beeping alert.

Software Glitches : Software glitches or firmware issues within the headset can lead to beeping problems. These glitches may arise from outdated firmware, incomplete software updates, or corrupted system files, causing the headset to produce intermittent beeping sounds.

Hardware Malfunctions : Hardware malfunctions, such as a damaged speaker or internal components, can also trigger beeping in Plantronics headsets. These malfunctions may arise from physical damage, wear and tear, or manufacturing defects, necessitating thorough inspection and potential repairs.

Call Notifications : Certain models of Plantronics headsets are designed to emit beeping sounds to indicate incoming calls or notifications. While this feature is intended to alert users, it can sometimes lead to confusion or annoyance, especially if the beeping occurs excessively or unexpectedly.

By recognizing these common causes of beeping in Plantronics headsets, users can gain valuable insights into the potential origins of the issue. Armed with this knowledge, troubleshooting and implementing appropriate fixes becomes more targeted and effective, paving the way for a smoother and uninterrupted audio experience.

Troubleshooting Steps

Troubleshooting beeping issues in Plantronics headsets involves a systematic approach to identify and address the underlying causes. By following these step-by-step troubleshooting methods, users can isolate the source of the beeping problem and take appropriate action to resolve it effectively.

Check Battery Level : Begin by verifying the battery level of the headset. If the beeping is indicative of a low battery, promptly recharge the device to eliminate the alert. Ensure that the charging cable is securely connected, and allow the headset to charge fully before proceeding.

Isolate Bluetooth Interference : If the beeping persists, consider potential Bluetooth interference. Move the headset and the connected device away from other electronic devices, Wi-Fi routers , or sources of electromagnetic interference. By creating distance from potential interference sources, the Bluetooth connection can stabilize, reducing the likelihood of beeping disruptions.

Update Firmware and Software : Ensure that the headset's firmware and accompanying software are up to date. Visit the official Plantronics website or use the manufacturer's software to check for available updates. Installing the latest firmware and software can address known glitches and compatibility issues that may contribute to beeping problems.

Perform a Reset : Many Plantronics headsets feature a reset function that can help troubleshoot persistent issues. Refer to the user manual or the manufacturer's website for instructions on performing a reset. This process can help clear temporary glitches and restore the headset to its default settings, potentially resolving the beeping anomaly.

Inspect for Physical Damage : Thoroughly examine the headset for any signs of physical damage or wear that may be causing the beeping. Check the integrity of the cables, connectors, and earpiece components. If visible damage is detected, consider seeking professional assistance for repairs or replacement.

Review Call Notification Settings : If the beeping occurs primarily during incoming calls or notifications, review the headset's call notification settings. Adjust the notification preferences to minimize or customize the alert sounds, ensuring that they align with your usage preferences and minimize unnecessary beeping disruptions.

By diligently following these troubleshooting steps, users can systematically address beeping issues in their Plantronics headsets. Identifying the root cause and applying the appropriate solutions can lead to a smoother and more reliable audio experience, free from the unwelcome interruptions of persistent beeping alerts.

Fixes for Beeping Issues

Addressing beeping issues in Plantronics headsets requires targeted fixes to eliminate the disruptive alerts and restore seamless audio performance. By implementing the following fixes, users can effectively tackle the beeping problem and enjoy uninterrupted usage of their headsets:

Battery Replacement or Charging : If the beeping is attributed to a low battery, promptly recharge the headset to eliminate the alert. Ensure that the charging cable is securely connected and allow the device to charge fully. In cases where the battery no longer holds a charge or exhibits signs of deterioration, consider replacing the battery with a compatible and genuine Plantronics replacement to restore optimal performance.

Bluetooth Connectivity Optimization : To mitigate Bluetooth interference and stabilize the connection, consider repositioning the headset and the paired device to minimize potential sources of interference. Additionally, updating the Bluetooth drivers on the connected device and ensuring that both devices are within the recommended range for stable connectivity can help alleviate beeping caused by Bluetooth disruptions.

Firmware and Software Updates : Installing the latest firmware and software updates from Plantronics can address known glitches and compatibility issues that contribute to beeping problems. Regularly checking for and applying available updates can enhance the overall performance and reliability of the headset, reducing the likelihood of disruptive beeping alerts.

Professional Inspection and Repair : In cases where physical damage or internal malfunctions are suspected, seeking professional inspection and repair services can provide a comprehensive solution. Authorized service centers or technicians with expertise in Plantronics headsets can diagnose and address hardware-related issues, ensuring that the headset operates optimally without persistent beeping disruptions.

Customized Notification Settings : Reviewing and customizing the call notification settings on the headset can help minimize unnecessary beeping disruptions. Adjust the notification preferences to align with individual usage patterns, ensuring that incoming call alerts are tailored to the user's preferences without causing excessive or unexpected beeping sounds.

By applying these targeted fixes, users can effectively troubleshoot and address beeping issues in their Plantronics headsets, reclaiming the superior audio experience that these devices are renowned for. Whether it's for professional calls, gaming, or leisurely listening, a beeping-free headset ensures uninterrupted enjoyment and productivity.

In conclusion, addressing beeping issues in Plantronics headsets requires a combination of proactive troubleshooting, targeted fixes, and a keen understanding of the common causes behind the disruptive alerts. By recognizing that low battery levels, Bluetooth interference, software glitches, hardware malfunctions, and call notifications can contribute to the beeping problem, users can approach troubleshooting with a more informed perspective.

Through diligent troubleshooting steps such as checking the battery level, isolating Bluetooth interference, updating firmware and software, performing resets, and inspecting for physical damage, users can systematically identify and address the root causes of beeping in their Plantronics headsets. These steps not only help in resolving the immediate issue but also contribute to a more reliable and uninterrupted audio experience.

Moreover, implementing targeted fixes, including battery replacement or charging, optimizing Bluetooth connectivity, applying firmware and software updates, seeking professional inspection and repair, and customizing notification settings, empowers users to eliminate the persistent beeping alerts and restore the superior audio performance that Plantronics headsets are designed to deliver.

By embracing these troubleshooting methods and fixes, users can overcome the frustration and distraction caused by beeping issues, ensuring that their Plantronics headsets remain a reliable companion for professional calls, gaming sessions, and leisurely listening. The ability to troubleshoot and address beeping problems effectively not only enhances the user experience but also prolongs the lifespan and functionality of these exceptional audio devices.

Ultimately, with the insights and solutions provided in this guide, users can navigate the beeping woes with confidence, reclaiming the crystal-clear sound quality and seamless communication that Plantronics headsets are renowned for. By staying informed and proactive, users can enjoy uninterrupted usage of their headsets, free from the disruptive interruptions of persistent beeping alerts.

In essence, troubleshooting and resolving beeping issues in Plantronics headsets not only enhances the user experience but also underscores the resilience and reliability of these exceptional audio devices. With the right knowledge and approach, users can conquer beeping problems and continue to enjoy the superior audio performance that Plantronics headsets are known for.

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Work is no longer a place to go or a time of day. It’s about what you do, how you do it and getting stuff done. And to do that you depend on clear communication. Poly headsets are beautifully designed tech that let you hear and be heard with incredible clarity, while tuning out distractions. Delivering crazy good audio for your most important conversations.

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Working from anywhere means not being tied down. With Poly Bluetooth headsets, you can blaze new trails, even while walking down one.

Poly Voyager Free 60 Series

Poly voyager focus 2, poly voyager surround 80 uc series, premium wireless office headsets.

We can’t make you superhuman, but we can give you superpowers. Poly DECT headsets give you the security and extended range for your most critical conversations.

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Poly savi 7400 office series, poly savi 7300 uc series, premium usb headsets.

Simple to use and deploy. Just plug them in and you are ready to roll.

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Poly blackwire 5200 series, poly blackwire 3300 series, contact center, premium headsets.

Your team has enough stress. They shouldn’t be worried about audio quality. Poly pro-grade headsets offer the freedom to work anywhere, with any service you choose.

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Stereo bluetooth headset

Adaptive ANC and over-the-ear design

6 boomless microphones for clear audio

Up to 21 hours of talk time

Intuitive touch controls for calls and music

True wireless bluetooth earbuds

Legendary Poly audio for clear calls 

Immersive music listening

Easily configure and control your earbuds 

Certified for top virtual meeting providers 

Work wherever – our best noise reduction yet

Legendary Poly audio for calls and music

Ultra-comfortable headband

Hybrid active noise canceling (ANC)

Poly Voyager 5200 Series

Mono bluetooth headset.

Work from wherever you want

Leave unwanted noise behind

Connect seamlessly with Bluetooth

All-day comfort

Poly Voyager 4300 UC Series

Bluetooth office headset.

Up to 50 m/164 ft of wireless freedom

Comfortable, adjustable padded headband

Acoustic fence technology

Mono and stereo wearing styles

Wireless DECT headset system

Conference up to 4 headsets on single base

Close conversation limiting

DECT™ security-certified headset

Color display for audio control settings

2x better density than other DECT headsets

Acoustic Fence technology

Designed to meet the DECT Security Step C

Poly Savi 7300 Series

Noise-canceling microphone

Remote device management

Premium corded UC headset

Distraction-free on both sides of the call

Advanced hybrid ANC with three settings

Prevent interruptions with on-call indicator

Corded UC headset

Next-level audio quality for maximum privacy

Built for all-day comfort

Connect to your choice of devices

Customize your headset to your preferences

Connect quickly and easily – just plug-n-play

Look and feel good while you work

Get one for everyone and deploy fast

Corded simplicity and reliability

Poly Blackwire 3200 Series

Keep your connectivity options open

Get more done with the all-day comfort design

Ramp up UC adoption thanks to fast setup

Durable, lightweight and easy to deploy

Contact center headset

Empower your agents with all-day comfort

Make sure customers hear every word clearly

Proven durability protects your investment

Adjustable microphone and pivoting boom

Dynamic audio adjustment

Choice of wearing styles

Flexible connectivity options

Enable calls from home or office

Top quality audio on both ends of the call

Voice optimization for clear conversations

Fold-flat ear cushions for all-day comfort

Flexible noise canceling microphone

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Conference on up to two devices at once

Keep conversations private and hear clearly

Choice of three wearing styles

Freedom to roam plus long talk time

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Dedicated Microsoft Teams button

USB headset with DECT wireless technology

Conference up to 4 headsets to D400 dongle

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Wireless dect headset system for desk phones.

Give everyone more freedom to move

Count on compatibility with over 800 phones

See style and comfort lead to better adoption

Save power by auto-adjusting signal strength

Convertible wireless headset

Hands-free wireless productivity

Get more done with hands-free flexibility

Wear it your way—you’ve got options

Conference in colleagues from a single base

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Poly Plantronics Voyager Focus 2 UC Bluetooth Stereo USB-A Headset With Charge Stand (Standard), Clear Calls, Up to 40H Listening, ANC, Boom Mic, Works w/ Teams/Zoom, PC/Mac , Black | 77Y87AA

• Warranty: 1 Year    Effortless warranty claims with global coverage; shipping costs are on us*. Learn more

•  Condition: New
• Deliver To Moscow Change Delivered by May 18 If you order within 27 Hours, 57 Minutes

Description for Poly Plantronics Voyager Focus 2 UC Bluetooth Stereo USB-A Headset With Charge Stand (Standard), Clear Calls, Up to 40H Listening, ANC, Boom Mic, Works w/ Teams/Zoom, PC/Mac , Black | 77Y87AA

Enjoy distraction-free audio and clear conversations with the Plantronics Voyager Focus 2 UC Stereo Noise-Canceling On-Ear Headset. Whether you're listening to music or on a call, you can select from three levels of hybrid ANC, which actively filters out distracting ambient noise using four built-in microphones. When on a call, the integrated boom microphone uses Poly's Acoustic Fence technology to ensure that those you're talking to only hear your voice. Additional smart engineering used by the Voyager Focus 2 adds even more functionality, such as auto-muting/unmuting based on the mic's position, alerting you if you try to speak when muted, and signaling others around you when you're busy.

• Charging Stand Included
• 3 Levels of Hybrid ANC
• Poly's Acoustic Fence for Clear Calls
• Wireless Support via Bluetooth
• Place Boom Mic on Either Side
• Up to 40 Hours of Listening (ANC Off)
• Auto Mute/Unmute When Boom is Up/Down
• Alert When Speaking While Muted
• Flashing Busy Indicator on Earcup

Voyager Focus 2 UC - Bluetooth stereo USB-A headset with charge stand

Get in your "focus zone" with three levels of hybrid active noise canceling (ANC) and multiple microphone noise canceling.

6-8 Days Delivery in Russia We offer express delivery to Russia, Moscow, Sant Petersburg for Poly Plantronics Voyager Focus 2 UC Bluetooth Stereo USB-A Headset With Charge Stand (Standard), Clear Calls, Up to 40H Listening, ANC, Boom Mic, Works w/ Teams/Zoom, PC/Mac , Black | 77Y87AA. Best Price Guarantee We offer the best price for Poly Plantronics Voyager Focus 2 UC Bluetooth Stereo USB-A Headset With Charge Stand (Standard), Clear Calls, Up to 40H Listening, ANC, Boom Mic, Works w/ Teams/Zoom, PC/Mac , Black | 77Y87AA in Russia, Moscow, Saint Petersburg. Buy now with the best price!

Specifications for Poly Plantronics Voyager Focus 2 UC Bluetooth Stereo USB-A Headset With Charge Stand (Standard), Clear Calls, Up to 40H Listening, ANC, Boom Mic, Works w/ Teams/Zoom, PC/Mac , Black | 77Y87AA

• VOYAGER FOCUS 2
• 17 November, 2022
• 11.50 cm x 18.50 cm x 21.01 cm
• Over-Ear Headphones

Reviews for Poly Plantronics Voyager Focus 2 UC Bluetooth Stereo USB-A Headset With Charge Stand (Standard), Clear Calls, Up to 40H Listening, ANC, Boom Mic, Works w/ Teams/Zoom, PC/Mac , Black | 77Y87AA

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• voyager 5200 series

Poly Voyager 5200 Office For Microsoft Teams way base Office Series headset ear bud over the ear mount Bluetooth wireless NFC Certified for Microsoft Teams Office Depot

Description

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• User manual

Plantronics Voyager 5200 Series Manual

• User manual (18 pages)

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Headset Overview

Check battery level, low battery warnings, use charge case, pair to mobile device, nfc pairing, pair another phone, make/take/end calls, adjust the volume, voice assistant, enable and use amazon alexa, play or pause audio, use sensors, enable tile, voice alerts list, adjust voice alert volume, headset recovery.

• Callers can't hear me.
• I can't hear callers or music.

My headset will not report 7 hours of talk time after it is fully charged.

Accessories.

• Poly Voyager 5200 Review Video
• Poly Voyager 5200 Series – How to guide Video
• Download manual
• 1 Headset Overview
• 2.1 Check battery level
• 2.2 Low battery warnings
• 3 Use charge case
• 5.1 Pair to mobile device
• 5.2 NFC pairing
• 5.3 Pair Another Phone
• 6.1 Make/Take/End Calls
• 6.2 Adjust the volume
• 6.4 Voice assistant
• 6.5 Enable and use Amazon Alexa
• 6.6 Play or pause audio
• 6.7 Use sensors
• 7.1 Enable Tile
• 7.2 Voice alerts list
• 7.3 Adjust voice alert volume
• 8.1 Headset recovery
• 9.1 Callers can't hear me.
• 9.2 I can't hear callers or music.
• 9.3 My headset will not report 7 hours of talk time after it is fully charged.
• 10.1 Accessories
• 11.1 Poly Voyager 5200 Review Video
• 11.2 Poly Voyager 5200 Series – How to guide Video
• 12.1 References
• 12.2 Download manual

Charge your headset

Your new headset has enough power to pair and make a few calls directly out of the box. It takes approximately 90 minutes to fully charge the headset; the indicator light turns off once charging is complete. A micro USB cable is supplied to allow you to charge the headset with an AC wall charger (not included) or through a PC's USB port. The PC must be powered on to charge via USB 2.0 or higher.

NOTE Always charge at near room temperatures; never charge battery at temperatures below 0°C (32°F) or above 40°C (104°F).

1. Check your earbud battery level:

• Listen to the voice prompt when you remove your earbuds from case and put them on.
• View battery level in BackBeat app. Download at poly.com/software .

2. Check the charge case battery level by pressing the charge case button and viewing the LED inside the case.

A fully charged case can recharge your headset fully two times for an additional 14 hours of headset talk time.

Check the charge case battery status by pressing the button on the side.

Battery status LEDs for charge case

NOTE Charge case is sold separately. Visit poly.com/accessories for more information.

• Slide headset over and behind your ear, then press gently toward your ear. NOTE Remove your eyeglasses before donning the headset for best fit.
• Rotate microphone boom until it is pointed toward your mouth.
• Mic boom moves up and down for a better fit.

Change the eartip for a better fit.

Pair your phone

• Select "PLT V5200 Series." If necessary, enter four zeros (0000) for the passcode or accept the connection.

Once successfully paired, you hear "pairing successful" and the headset LEDs stop flashing. NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the Bluetooth USB adapter.

NFC pairing is an option to pair your phone if there are one or less devices already connected. NFC pairing will not work if there are two devices connected already.

• Ensure NFC is on and your phone's display is unlocked. (Phones may vary.)
• With the headset powered on, lay the headset on the back of phone near the NFC tag on phone as shown until NFC pairing completes. If necessary, accept the connection.

After pairing your headset to your phone, you may want to pair another phone.

• Power on your headset.

• Activate Bluetooth on your phone and set it to search for new devices.

Once successfully paired, you hear "pairing successful" and the headset indicator lights stop flashing.

Answer a call

• Put the headset on to answer a call, or
• Say "answer" after call is announced, or

Reject incoming call

Caller Announcement (mobile phone only) When wearing your headset, you will hear the name of a contact calling so you can decide whether to answer or ignore the call without having to check the phone screen.

An incoming caller name is announced:

• if your phone supports Phone Book Access Profile (PBAP)
• if you granted access to your contacts during pairing process (for many mobile phones, this is preset out-of-the box and may not be necessary)
• if the caller is stored in the phone's contacts list

An incoming caller name is not announced: if the caller is unknown, unlisted, blocked, or the language is not supported.

Mute on reminder* * Plantronics Hub for Mac/Win or Plantronics Hub for iOS/Android required to software)

You can add a mute alert notification by managing your mute feature with Plantronics Hub. If this setting is enabled and you have muted an active call and you start to speak, an alert will remind you that you are still on mute.

Siri, Google Assistant ™ , Cortana Press and hold the Call button for 2 seconds to activate your phone's default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.

With Alexa enabled on your headset, you can ask for directions, call friends, access Alexa Skills and more.

NOTE Amazon Alexa isn't available in all languages and countries.

1. Enable Alexa

• Connect the headset to your mobile device
• Update your Plantronics Hub mobile app (software) if necessary
• Launch Plantronics Hub app and ensure that your headset (firmware) is up-to-date
• From Plantronics Hub main menu, choose Apps > Amazon Alexa > Enable
• Launch the Amazon Alexa app and follow the instructions to set up your headset

2. Use Alexa

• Click the right earbud to pause or resume streaming audio.
• With active sensors, remove one or both earbuds to pause streaming audio. Put on one or both earbuds to resume audio. NOTE Functionality varies by application.

Smart sensors respond when you put on or take off your earbuds. Customize in BackBeat app. Below describes default settings.

NOTE *Functionality varies by application. May not function with web-based apps.

Reset sensors

You may need to reset the sensors if they are not working as expected.

Disable sensors

Advanced features

Use the Tile app to ring your lost headset or locate it on a map and ask the Tile community for help.

• Launch Plantronics Hub app and ensure that your firmware is up-to-date
• From Plantronics Hub main menu, choose Apps > Tile > Enable
• Launch the Tile app and follow the instructions to connect your headset

Following is a list of common voice alerts. You can use Plantronics Hub to customize some of these alerts. Download Plantronics Hub at poly.com/software

• "Answering call"
• "Battery low"
• "Battery high"
• "Redialing last outgoing call"
• "Incoming call"
• "No phone is connected"
• "Pairing incomplete"
• "Pairing successful"
• "Phone 1 connected"
• "Recharge headset"
• "Volume minimum"

Toggle the volume button when the headset is powered on and idle (not on a call or streaming music) to adjust the volume of the headset's voice alerts.

Firmware Update

Firmware updates are designed to keep your headset current with the latest technology. Update your firmware to:

• Change voice alert/command languages
• Improve performance
• Add new features to your device

You can update your headset wirelessly using either your smartphone or your desktop PC with Plantronics Hub. Download at poly.com/software

With Plantronics Hub for Android/iOS installed on your smartphone, check Settings to see if an update is available.

With Plantronics Hub for Windows/Mac installed on your computer, check Updates to see if a new version of firmware is available for your device.

If you are performing an update using Plantronics Hub from your phone :

• Remove your headset from your ear. Do not use your headset or smartphone until the update iscomplete.
• Disconnect your headset from other devices such as phones, tablets and computers.
• Do not start a second update from a second phone.
• Do not play music on your phone during the update.
• Do not answer or place a call during the update. NOTE If you receive a lot of calls, emails or texts that interrupt your update, try turning on the Do Not Disturb feature in your phone's setting while you update.

If you are performing an update using Plantronics Hub for Windows from your computer using your wireless USB Bluetooth adapter:

• Remove your headset from your ear. Do not use your headset or computer until the update iscomplete.
• Do not start a second update from another device such as a phone or another computer.
• Disconnect other Bluetooth headsets from your computer.
• Do not answer or place a call during the update.

If you receive an over-the-air update failure message, or experience an update failure, take the following steps:

• Download and install Plantronics Hub for Windows/Mac at https://www.plantronics.com/product/plantronics-hub-desktop
• Connect your headset to your computer using a USB cable.
• Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter yourProduct ID (PID) to complete the recovery.

Troubleshooting

Callers can't hear me..

Solutions :

• Ensure headset is paired and connected to your phone.
• Reposition headset on your ear as the sensors may not detecting it is on.
• Reset your sensors (following above instructions) as they may need recalibrating.
• Disable your sensors as they may be incompatible with your specific ear shape.
• Disable HD Voice (Wideband Audio) via Plantronics Hub application as this setting may be incompatible with your phone.

I can't hear callers or music.

• Disable HD Voice (Wideband Audio) which uses more power.
• Completely discharge your headset's battery then give it a full charge.
• Some phones have less efficient Bluetooth connections and thus will not allow for an optimal talk time of 7 hours. The talk time remaining estimate is partly calculated by your historical use so inconstancies in an estimate may occur based on your particular use patterns.

What's in the box

Sold separately at poly.com/accessories .

NEED MORE HELP?

poly.com/support

Plantronics, Inc. 345 Encinal Street Santa Cruz, CA 95060 United States

Plantronics B.V. Scorpius 171 2132 LR Hoofddorp Netherlands

© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners. Manufactured by Plantronics, Inc. 207276-06 02.21

Poly Voyager 5200 Series – How to guide Video

Documents / Resources

Download manual Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc. Download Plantronics Voyager 5200 Series Manual

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Logitech g533 wireless gaming headset, plantronics voyager focus uc stereo bluetooth headset, logitech g 331 gaming headset, tribit callelite 81 wireless headset with mic, boat immortal im1000d dual channel gaming wired over ear headphones, hp stereo 3.5mm g2 wired over ear headphones.

• Connects To: For a professional needing to connect to a PC/Mac using USB-A and/or mobile phone. Compatible with Microsoft Teams and other leading collaboration platforms.Connector Type:USB Type A
• Ideal For: Professionals working in a distracting environment at home or in the office.
• Audio Performance: Active Noise Canceling (ANC) allows you to focus on your caller and not your background noise. Three noise canceling microphones allow the far end callers to hear you and not your environment.
• Talk Time & Roaming Range: Up to 12 hours of talk time (10 ANC on) and listening time: Up to 15 hours (12 ANC on). Roam up to 98 ft.
• Global Warranty: 2 years global warranty

Shipping Note:  Shipping to Alaska, Hawaii, P.O. Boxes, and APO addresses is not available for this item.

Warranty:  30 Day Woot

The units in this sale are being sold as open box condition. That means that they have been opened due to being a photo sample, a tested good customer return or having damaged packaging. Some non-essential items may be missing from the box. The unit may not be shipped in retail packaging. That is the reason for the reduced sale price and the reduced warranty.

Full Specs HERE

What's in the Box:

• Plantronics Voyager Focus UC Headset
• Charge Stand
• USB Bluetooth Adapter
• Carrying case
• Micro-USB charging cable

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