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Personialised Melbourne

Personialised experiences of melbourne with your own favourite people,  join our mailing list and receive monthly ideas about your next big trip.

Join Culture Quest Tours on private and small group tours as we adventure into Australia’s cultural capital. Experience Melbourne’s historic sites, creative hubs, and natural wonders while listening to colorful stories of the city’s past and present. Dive into the bustling backstreets of the urban center. Refresh in the captivating wilderness on the outskirts of the city. Journey with us into the heart and soul of Melbourne. Come and join our Melbourne City Tour for an unforgettable experience!

Melbourne day tours

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Private Phillip Island wildlife tour

Embark on a journey of phillip island tours where rugged coastlines meet heartwarming penguin parades and awe-inspiring encounters with Australia's iconic kangaroos await you.

Private Great Ocean Road tour

Rev up your sense of adventure on Melbourne's Great Ocean Road tours—an unforgettable odyssey where emerald rainforests bow to the towering majesty of the Twelve Apostles.

Classic walking tour of Melbourne (Private groups)

Embark on a sensory journey through Melbourne's stunning architecture, lush gardens, and pulsating culture that will captivate your heart and soul.

Private Yarra Valley wine tour

Unveil the hidden charms of Yarra Valley on a curated journey that's a feast for your senses, blending world-class wines with gastronomic delights amidst a backdrop of breathtaking natural beauty.

Private Puffing Billy and Dandenong ranges tour

All aboard the Puffing Billy tours for a magical journey that whisks you through the emerald tapestry of the Dandenong Ranges. A time-traveling adventure that blends Melbourne's rich history with its breathtaking natural beauty.

Melbourne trouble makers tour of Melbourne (Private group)

Step into Melbourne's secret world of counter-culture heroes and anti-heroes, from edgy artists to firebrand activists and even enigmatic outlaws.

Why Culture Quest Tours?

• We craft budget-friendly private tours that offer authentic experiences of Melbourne
• We have fantastic knowledge of Melbourne and the surrounding areas
• Our tours are well-researched, multi-sensory experiences
• Our diverse, multi-cultural team makes our tours approachable for travelers of all backgrounds
• Arrive in Melbourne as a visitor, leave as a local with a lifetime of memories

We offer tour management, driving and guiding services for all around Victoria too

If you’re an agency interested to provide high quality experiences in Australia we’d love to hear from you

🎆 Unlock May Madness: Save $10 on Great Ocean Road & Phillip Island Adventures! ✨

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Melbourne City Discovery Tour

A captivating city exploration, brimming with culture, history & famous landmarks

Explore the vibrant and cosmopolitan city of Melbourne with its iconic landmarks, colourful street art, quirky laneways, and stunning waterfront. Immerse yourself in its thriving arts scene, world-class cuisine, and dynamic nightlife while enjoying panoramic views of this culturally rich destination.

Explore Melbourne’s sporting precinct, Royal Botanic Gardens & much more!

Pick up 9am-10am (seasonal)

• Learn about Melbourne’s founding fathers and what led to the city being established at this location.
• Melbourne’s Sporting Precinct – a collection of world-class stadiums on the doorstep of the city

Albert Park – expansive parklands & sporting fields as well as the location of Melbourne’s Formula One Grand Prix circuit.

• The Royal Botanical Gardens –  home of rare and beautiful plants, breathtaking landscapes and iconic buildings. Visit the Ornamental Lake during a stop here.

The Shrine of Remembrance – Victoria’s spectacular national war memorial. Built to honour the men and women of Victoria who served in World War I, it now serves as a memorial to Australians who served in global conflicts throughout our nation’s history. Walk to the top to see stunning views of Melbourne.

• St Patrick’s Cathedral – Built from bluestone and sandstone, St Patrick’s Cathedral is a leading example of Gothic-revival architecture.

Planning a late night out or a lazy morning in Melbourne, but still want to fit in a trip to Phillip Island to see the penguins? Well, we have the perfect tour for you.

We’ll pick you up at a respectable hour and travel straight down to Phillip Island.

Arriving on the island we’ll visit Seal Rocks and the Nobbies Centre to take a walk along the boardwalk and soak in the stunning views back towards the Mornington Peninsula from Phillip Island’s most westerly point. From here you can also get a sneak peek of the main event, the Little Penguins, while they hide under the boardwalks and poke their heads out of the burrows waiting for dusk when their mates return from the ocean.

Just before sunset we head over to the Penguin Parade to take our spots at the beach, ready to see the hundreds of Little Penguins as they make their way across the sand and return to their burrows in the sand dunes. See them reunited with their partners, where they give each other a little kiss, do a dance, then waddle up and into their burrows.

With your group size guaranteed to be no larger than 24 guests, we ensure there is plenty of opportunity to get out and explore nature at its very best. Our friendly & engaging guides will help you create some travel memories to last a lifetime.

FAQs for the Melbourne City Discovery Tour

What level of fitness is required for this tour, do i need to bring food along on tour, or are stops made for meals, what time does the tour return to the starting point, have more questions.

Check Out Our FAQ Page!

Come with us to see why Melbourne was named “The World’s Most Liveable City” by The Economist Magazine for seven consecutive years.

With a population of over 4 million people, Melbourne has grown from its gold rush heritage of the 1850’s to be one of the most admired cities in the world and will soon become Australia’s most populated city.

There is so much to see in this diverse city with historical buildings, world-renowned gardens and markets, Australia’s best art museums, multiculturalism, exciting food scene, sporting stadiums, lively downtown café scene and the best shopping arcades in the land.

We make sure you get a feel for why Melbourne is regarded so highly and will show you all of the following locations.

Parliament Hill – Treasury Building, House of Parliament, Windsor Hotel

The ‘Paris End’ of Collins St – travel along the Golden Mile and see how the city was laid out during the ‘boom’ period of the 1850’s Gold Rush.

Queen Victoria Market – Australia’s largest ‘open air’ market. Home to the city’s freshest fruit and vegetables, the amazing delicatessen and the famous Melbourne ‘fish market’.

Lygon Street –  Melbourne’s Little Italy and the home of the city’s famed coffee culture.

Royal Exhibition Building –  UNESCO protected and surrounded by the Carlton Gardens.

Sports Precinct –  See Australia’s biggest stadiums and learn all about our original game of Australian Rules Football.

St Patrick’s Cathedral – Built from bluestone and sandstone, St Patrick’s Cathedral is a leading example of Gothic-revival architecture.

Royal Botanical Gardens –   home of rare and beautiful plants, breathtaking landscapes and iconic buildings. Visit the Ornamental Lake during a stop here.

Federation Square – Melbourne’s central square with its modern Architecture, surrounding  Flinders St Station & St Paul’s Cathedral.

St Kilda – Melbourne’s most popular beach-side suburb including Luna Park, the St Kilda Pier, Catani Gardens & the famous Esplanade Hotel. Travel along Port Phillip Bay to view mansions, historic sea baths and Luna Park’s eye-catching rides in this beautiful seaside suburb.

Melbourne’s Arts Precinct – one of the great creative and cultural destinations in the world including the National Gallery of Victoria, Victorian College of the Arts & Hamer Hall.

TRIP DETAILS

• High-Quality Vehicles
• Small-Group Tours
• Passionate, Expert Guides

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Great Ocean Road Small Group Eco Tour

Explore the awesome scenery of the Great Ocean Road. Visit picturesque townships & stunning beaches. Wonder at the majesty of the 12 Apostles & Loch Ard Gorge.

Phillip Island Penguin Parade Tour

Visit the colourful Brighton Beach Boxes, meet native wildlife at an award-winning Conservation Park, and end your tour with the captivating nightly Penguin Parade.

Grampians National Park Day Tour

Our Grampians day tour takes in impressive waterfalls, spectacular lookouts boasting panoramic views & plentiful native wildlife. This is truly a nature-lover's paradise!

Go West Tours

Why choose us, highest rated tour operator.

We’re proudly Melbourne’s most highly-rated tour operator. We show you places in ways others don’t & that’s why we have over 7000 5-star Google reviews

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Your comfort and safety are important to us, so we’ve fitted  upgraded seating  to our touring vehicles.

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Our guides are highly trained specialists and are passionate about helping our guests create amazing Australian travel memories.

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If you find one of our tours being advertised elsewhere at a lower price, let us know and we’ll beat it by 10%!

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208 Little Collins St, Melbourne, Vic 3000

10/167 Beavers Road, Northcote VIC 3070

Email: [email protected] Phone: +61 39485 5290

Melbourne City Sightseeing Tour $85

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Melbourne City Sightseeing Tour Itinerary

Melbourne is packed with attractions, from laid back laneways and plush parks to grand libraries and museums, all wrapped up in a vibrant atmosphere. It is one of the most liveable cities in the world. People from all cultures and backgrounds come to Melbourne to experience all this modern city has to offer.

This Melbourne City Tour departs Melbourne every Tuesday, Thursday and Saturday. Enjoy the day as your local giude takes you through the history, architecture and beautiful tree-lined streets to visit the following sites:

• Parliament Hill – House of Parliament, Windsor Hotel, Treasury Building
• Royal Exhibition Building  – centre of Carlton Gardens
• Lygon Street  – cafe central and ‘Little Italy’
• Collins Street – the ‘Paris End’
• St Patrick’s Cathedral – Gothic-revival architecture
• Sports Precinct – including the Melbourne Cricket Ground (MCG)
• Visit Queen Victoria Market – look for a bargain, wander around the fresh produce and take in the vibrant cosmopolitan atmosphere
• Royal Botanic Gardens – find lots of beautiful plants and Ornamental Lake
• Flinders Street Station
• Albert Park – home to Melbourne’s Formula One Grand Prix circuit
• St. Kilda – seaside suburb with an esplanae, boardwalk, and Luna Park
• Cross over the Yarra River
• The Shrine of Rememberance
• Victorian Arts Precinct – including National Gallery of Victoria (NGV)
• Federation Square

This Melbourne Day Tour allows you to experience everything that Melbourne has to offer. Book your Melbourne City Tour today!

Why Not Check Out Our Other Melbourne Tours

Puffing Billy and Wildlife Tour $185

Mt Buller Snow Tour – Return on a Different Day $270

City Sightseeing with Melbourne River Cruise $89

Melbourne City Hidden Bar Walking Tour $135

Must Do Melbourne Tours Package $249

Mornington Peninsula Wine & Food Lovers Tour $185

Around the Bay Food & Wine Lovers Tour $195

Melbourne City Foodie Culture Tour $175

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Melbourne is home to more than 140 different cultures and filled with stunning Victorian arcades, theatres, and government buildings which line the city’s historic boulevards. These streets are filled with the 4 million or so residents who love watching just about any sport (particularly Aussie Rules Football), discovering hidden laneway bars and restaurants, and dining on some of the country’s best eats thanks to the culturally diverse population.

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Melbourne, Victoria

Guide to Melbourne

Aboriginal name:  Narrm (pronounced Narr-m)

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• Getting to Melbourne
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Melbourne is Australia's mecca for all things trendy and tasty. The city offers up exquisite dining, exhilarating sport and abundant opportunities to experience art.

A perfect blend of rich cultural history and new age trends is waiting for you in Melbourne. As the sun goes down, the city comes to life with a vibrant dining scene as well as events and exhibitions. Explore its bustling laneways, trendy neighbourhoods and sophisticated foodie scene to get a taste of what Melbourne is all about.

Melbourne stands on the ancient grounds of the Kulin Nation of the Wurundjeri people. For the Kulin Nation, Melbourne has always been an important meeting place for events of social, educational, sporting and cultural significance. Experience the culture through a range of heritage walks, cultural tours and galleries.

• Traditional name of Central Melbourne: Narrm (pronounced Narr-m)
• Indigenous Peoples of Central Melbourne: Wurundjeri people
• Traditional lands of Greater Melbourne: Kulin Nation
• Traditional languages: There are four traditional languages in Narrm. Bunurong (Bun-wurrung), Taungurung (Tung-ger-rung), Wathaurong (Wadha-wurrung) and Dja Dja Wurrung (Jar-Jar-Wur-rung).
• How to say g’day in Wathaurong: Wominjeka

Getting to Melbourne is easy with flights arriving direct to two airports. 

• Melbourne Airport at Tullamarine (MEL) is 22km (14mi) from the city and services international and domestic arrivals
• Avalon Airport (AVV) is 55km (34mi) from the city and services international and domestic flights 
• Hire cars, taxis, rideshares and a shuttle service are available from both airports

Getting around  is just as easy as finding a great cup of coffee in Melbourne. The city offers clean, reliable and affordable public transport services. There is even a free City Circle tram line with historical commentary.

Despite having four distinct seasons,  Melbourne's weather  is known for being a bit unpredictable. Summers are generally warm and winters cold, but just ask a local and they’ll tell you that it’s not uncommon to experience all four seasons in a single day. So whenever you decide to visit, be sure to pack layers and carry an umbrella in your day bag. 

• High season: Spring and summer (November to February)
• Low season: Winter (June to August)
• Don’t miss: Melbourne’s world-class festivals and events

Melbourne is a dynamic city with plenty of accessible options for accommodation, attractions , restaurants , cafés and shopping . 

• Arrival: Disability assistance is available at Melbourne Airport, including for those with hidden disabilities .
• Getting around: Most Melbourne buses and trains have accessible options – check the Public Transport Victoria website  for information on using public transport.
• Accessible experience highlights: Several cultural institutions cater to travellers with accessibility and sensory needs, including the National Gallery of Victoria and Scienceworks .
• Helpful resources: Travellers Aid Australia provides mobility equipment hire and recharge points, while the City of Melbourne’s mobility map makes it easy to locate accessible facilities.

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Melbourne Tours & Trips

Find the right tour for you through Melbourne. We've got 132 adventures going to Melbourne, starting from just one day in length, and the longest tour is 50 days. The most popular month to go is October, which has the largest number of tour departures.

132 Melbourne tour packages with 204 reviews

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Great Ocean Road and Rainforest Walk 1 DAY

The tour was great, The guide and The places visited were excellent. The only bad thing was that The chicken during The lunch wasn't well cooked so we asked for another. The guide also made us the favor to call and reconfirmed the Transfer to The airport.

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Yarra Valley Winery Tour 1 DAY

Coming from Sydney for a short break I was expecting a great day and that’s what I got! The journey there was great and the stops were superb. Wine tasting galore, strawberries, cider, ice cream and lunch were delicious. I ended up buying 6 bottles from Rockford’s! Great day with great weather. Very convenient to go on this tour and see so many places in a day, as we didn’t have a car. Highly recommend for anyone!

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3 Day Melbourne to Adelaide Overland (One Way)

Enjoyed the itinerary, accommodations, and guides commentary.

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3 Day Adelaide to Melbourne Overland (One-Way)

Blinky was such an incredible guide! In fact, probably the best tour guide I’ve ever had! Very informative which made even the driving elements of the journey interesting. We saw a perfect mix of nature with wild koalas, emus, kangaroos plus amazing ocean views, bush walks and a rainforest! Would recommend ????

Hike the Great Ocean Walk

Melbourne Adventure | ULTIMATE

• €35 deposit on some dates Some departure dates offer you the chance to book this tour with a lower deposit.

3 Day Melbourne to Adelaide

The tour was brilliant. Pierre was a great tour guide. Extremely comfortable van and accommodation.

3 Day Great Ocean Road and Grampians

This was our first time to Australia and we saw & learned so much in four packed days. Pierre was amazing, a non-stop stream of information on just about anything. I was constantly asking questions and never had one that he didn’t have the answer for. For example, while on the road between stops, I asked about the indigenous peoples of Australia and got a half hour thorough (and sometimes sad) lecture on their history. The hotels and included meals were first rate. Highly recommended.

The Great Ocean Road Melbourne - Adelaide 4 day 3 night Tour

Excellent customer service!! Nikki and Dallas helped us with our itinerary and looked after my visiting parents. From Melb, we took the Great Ocean Road tour to Adelaide, then the Highlights of Adelaide tour as well as the Taste of Barossa. All 3 tours were excellent with professional and knowledgable guides. Highly recommend this Australian family run business to both domestic and international visitors.

Best of Melbourne with Great Ocean Road & Phillip Island

Great Ocean Road & Grampians Adventure

I have just filled in the review for Inspiration I am confused about which company organised it we have Intrepid., Inspiration and Tour Radar. I found the organisation poor and the amount of detail given to passengers lacking and confusing as other passengers had different details at times eg. the number of breakfasts some had 3 others had 5. The tour guide was not given enough details as he often had to ring the office for clarification eg. which motel we were booked into. We were not informed of the starting point and I had to ring to find out and then it was very vague eg told The Melbourne GAllery but we went there and it was closed so looked up the street to find the bus in a gutter with the doors open so assumed it was the one. The guide was excellent and deserves a pat on the back for his patience when he was not informed of details of motels or meal arrangements. We saw a great deal of very interesting views and places. Well worth the upsets and confusion .but very hesitant to use your company again due to lack of organisation .

Coastal Drive In Australia

Essential Australia

South Australia, Melbourne & the Great Ocean Road

Southern Capitals - City Meets Bush (2024/2025, 5 Days)

• €100 deposit on some dates Some departure dates offer you the chance to book this tour with a lower deposit.

What people love about Melbourne Tours

Great tour leader - Chris.

On the Yarra Valley Tour, the tour guide is Mr. Camel. He is a very friendly guy. We had so much fun on tour, especially the last stop, which was extra time for us (1 hour of sleep).

I enjoyed the experience, overall it was the tours fault the ITN changed due to fires, overall it was good,

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How to get tickets for Billie Eilish’s 2025 Melbourne tour: presale, prices and everything you need to know

Clear your calendars! Billie Eilish is bringing Hit Me Hard and Soft: The Tour to Melbourne

In case you missed it, Billie Eilish is sprinting into a new era. As we move beyond the year of Barbie , the 22-year-old superstar has recently let us know that her third album Hit Me Hard and Soft will enter the world on May 17. As if that wasn’t enough (and while we’re still recovering from hearing ‘What Was I Made For?’ for the first time), Eilish has now gone and announced a world tour.

Hit Me Hard and Soft: The Tour will hit Australia in summer 2025 and tickets go on sale very soon. The tour will have a strong sustainability focus, with Eilish encouraging fans to choose greener transport options and thrift their ‘fits. We’ve found the details you need below.

When is Billie Eilish going on her Melbourne, Australia tour 2025?

Eilish will play four Melbourne dates as part of her 2025 tour of Australia. The ‘Ocean Eyes’ singer will play at Melbourne’s Rod Laver Arena on March 4, 5, 7 and 8 next year.

When do Billie Eilish Melbourne tickets go on sale?

General sale kicks off on Friday, May 3 at 3pm local time via Ticketek . According to Frontier Touring, all dates for this tour have been announced upfront, meaning they don’t have any additional shows up their sleeve. All we can say is get in quick! 

Is there a presale?

There’s sure to be wild demand for tickets, so what about presale? Australian presale starts from Wednesday, May 1 onwards in a staggered fashion and there are options for American Express members, Frontier members, Live Nation and Vodaphone . 

How much will tickets cost?

The news is in! We now have access to the ticket prices for the  Billie Eilish Rod Laver Arena shows. The cheapest D reserve tickets start from $129.90 and prices go all the way up to $269.90 for A reserve aisle seating. Regular GA standing tickets will set you back $199.90 – phwoar!

Where else is Billie Eilish playing as part of her 2025 Australian tour?

Eilish will touch down in Brisbane first for four shows starting from February 18. Next, she’ll rock Sydney for another four nights, before it’s finally our turn in Melbourne.

Stay in the loop: sign up for our free Time Out Melbourne newsletter for the best of the city, straight to your inbox.

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Billie Eilish returns to Australia for major 2025 tour

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Fire up the group chat!! 22-year-old superstar Billie Eilish has announced a massive world tour with a whopping 12 shows set to pop off around Australia. 

The Hottest 100 of 2019 winner will be taking HIT ME HARD AND SOFT: THE TOUR to Meanjin/Brisbane, Eora/Sydney and Naarm/Melbourne between February and March 2025. 

That gives us plenty of time to get familiar with her upcoming studio album HIT ME HARD AND SOFT, set to drop on May 17. 

If you want hear those beautiful, angelic vocals live, tickets to each show will be available to purchase on Friday 3 May. American Express members can access the pre-sale from Wednesday 1 May, or you can hit up the Frontier Member, Live Nation or Vodafone pre-sales from Thursday 2 May. More details are over on the artist’s website . 

You’ll have to get in quick if you want to grab tickets because they won’t be adding any more shows! 

What if I want tickets…now? 

We’ve got our grubby little hands on a couple of tickets to Billie’s big tour! From Tuesday April 30 to Thursday 2 May, triple j Breakfast will be giving away ONE double-pass to each city, and once they're gone, we can't help you. 

To snag a ticket, all you need to do is text into 0439 757 555 before 7.30am AEST with your name, location and one sentence about your love of Billie and what makes you her biggest fan. 

Check out the details to Billie EIlish’s tour below. 

Billie Eilish HIT ME HARD AND SOFT: THE TOUR

Tuesday 18 February – Brisbane Entertainment Centre, Turrbal Land, Brisbane QLD 

Wednesday 19 February – Brisbane Entertainment Centre, Turrbal Land, Brisbane QLD 

Friday 21 February – Brisbane Entertainment Centre, Turrbal Land, Brisbane QLD 

Saturday 22 February – Brisbane Entertainment Centre, Turrbal Land, Brisbane QLD 

Monday 24 February – Qudos Bank Arena, Gadigal Land, Sydney NSW 

Tuesday 25 February – Qudos Bank Arena, Gadigal Land, Sydney NSW 

Thursday 27 February – Qudos Bank Arena, Gadigal Land, Sydney NSW 

Friday 28 February – Qudos Bank Arena, Gadigal Land, Sydney NSW 

Tuesday 4 March – Rod Laver Arena, Naarm, Melbourne VIC 

Wednesday 5 March – Rod Laver Arena, Naarm, Melbourne VIC 

Friday 7 March – Rod Laver Arena, Naarm, Melbourne VIC 

Saturday 8 March – Rod Laver Arena, Naarm, Melbourne VIC 

Everything to know about how to get tickets to see Billie Eilish in Australia

By Ella Rayment-Ward | 3 days ago

Billie Eilish fans are undoubtedly feeling happier than ever with news the singer is heading Down Under in 2025.

The superstar announced earlier this week she will bring her Hit Me Hard and Soft tour to Australia in the beginning of next week.

Now that we know Eilish is coming to Aussie land for 12 shows, the next question on everyone's minds will be 'how do I get tickets?'.

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Here's your comprehensive guide to everything from what the different tickets include to when they go on sale and how much they cost. 

When is Billie Eilish coming to Australia?

Billie Eilish will perform in Australia across 12 shows in February and March 2025 as part of her Hit Me Hard and Soft world tour.

The singer will perform four shows each in Brisbane, Sydney and Melbourne. 

Eilish will kick off her Aussie tour dates at the Brisbane Entertainment Centre on February 18, 19, 21 and 22.

She will the continue on to Sydney to play at Qudos Bank Arena on February 24, 25, 27, and 28.

The hitmaker will then wrap up her Aussie shows in Mebourne at Rod Laver Arena on March 4, 5, 7, and 8. 

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Where to buy Billie Eilish tickets

Billie Eilish tickets to all her Australian shows will be on sale on Ticketek with a limit of four tickets per customer. 

How to get Billie Presale tickets?

The limited supply of presale tickets for all 12 Aussie shows have already gone on sale.

The ticket sales were all staggered for each city at local time with Sydney first up at 12pm followed by Brisbane at 1pm and Melbourne at 2pm.

The first presale was available for American Express card holders on Wednesday May 1 and closed on Thursday May 2 at the respective times for each city.

The second presale on May 2 was through Live Nation, Frontier Touring and Vodafone and closes Friday May 3 for the general public sale.

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When do Billie Eilish tickets go on sale?

The general public sale will kick off on Friday May 3 with staggered times for each city.

Sydney will begin at 1pm local time followed by Brisbane at 2pm and Melbourne at 3pm.

Billie Eilish ticket prices

According to Frontier Touring ticket prices for Billie Eilish's Aussie shows start at $129.90 for a D Reserve seat which will place you in the nosebleeds.

The jump to a C Reserve seat will cost you $30 more for $159.90.

B Reserve and General Admission standing are both on sale for $199.90 while an A Reserve seat costs $249.90.

The most expensive on sale however is the Changemaker ticket for $351.85. 

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What are changemaker tickets?

The Changemaker tickets are a special offer to help contribute to climate crisis relief. 

Eilish has advocated for better environmental practices in he music industry over the years.

"A portion of the proceeds from the Changemaker Ticket will support OzHarvest and other not-for-profit organizations in collaboration with Support + Feed addressing the impacts of food insecurity and the climate crisis," the Frontier Touring website says.

Only a handful of the tickets will be on sale and are cost a staggering $351.85.

What do Billie Eilish VIP tickets include?

No further details about VIP packages appear to have been released.

Rod Laver Arena has said: "If you have purchased a VIP package, the event promoter will be in contact with details regarding your experience."

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