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Important information

For any questions on FCDO travel advice, destination entry requirements or COVID-19 vaccination requirements to travel, please check ABTA’s Ready Steady Travel hub of information and advice to help you travel during the pandemic. You should also speak to your travel company before you travel.

Please be aware we review each case on a case-by-case basis and speak with the relevant ABTA Member about your complaint. Please register your dispute online and give us as much information as possible, as this will help us to help you with the relevant advice.

Before getting in touch or registering a dispute, please note:

Airlines are not Members of ABTA. If you are having issues with an airline that you booked directly with, you will need to contact them in the first instance. You can also check the CAA (Civil Aviation Authority)’s website for more guidance on ATOL protection, flight-only refunds, airline delays and changes.

Check if your travel company is an ABTA Member here before registering a complaint with us as not all travel companies are.

If you have an enquiry about a non-ABTA Member, please contact Citizens Advice .

If you are here to make a claim because your ABTA travel company has ceased trading

Please visit abta.com/failures for advice about companies which have failed and what you should do next. 

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Travel Aware

Staying safe and healthy abroad

Advice for going abroad

Stick with your mates.

Going abroad with your mates is all about having fun. Lounging by the pool, catching the rays and partying into the early hours.   

It should be a trip you want to remember for the right reasons.

Sadly, for a small number of Brits, their holiday ends in a hospital ward or a police station.  

But we are here to share with you a few simple tips that can help you have a holiday to remember, not one to forget.  

Here are five things that can help prevent things going wrong on the strip:

Friends don’t leave friends behind.

Serious incidents often happen after drinking alcohol when you are alone and isolated.

◊ TIP: Stick with your mates throughout the night. Stay in contact and if you’re staying at the same accommodation, go home together.

Drinking abroad can be different than back in the UK. The quality and measurements of alcohol can be larger, cheaper and deals can result in you being drunk quicker than intended.

Drinks spiking can also take place on holiday. Spiking is adding alcohol or drugs to someone’s drink without them knowing.

S piking is commonly used to distract you from theft or impair you before an assault .

◊TIP: Do not leave your drink unattended and do not accept drinks from complete strangers. This is the best strategy to prevent the possibility of your drink being spiked.

◊TIP: Consume water in-between alcoholic drinks. This will help pace you throughout the night and help keep you hydrated.

◊ TIP: Drink at your own pace. Everyone’s tolerance to alcohol is different. Consider avoiding rounds or having a break from drinking alcohol if you are feeling uneasy.

Remembering where to go at the end of the night can be tougher than you think. It’s a new environment, a different climate, and drinking alcohol could make this harder.

TIP: Keep details of your accommodation on you. Consider taking a screenshot of the hotel’s address before going out. Or ask reception if they have an address card you can take and store in your wallet.

◊ TIP: Use messaging apps to set up a group chat. This way you can send your location to your friends if you get lost or check they are safe if you lose them.

It is easy to get lost in a foreign country. Add alcohol and sun and it’s now even easier to get lost.

◊ TIP: If you are on the strip, before your first big night, familiarise yourself with the area. Exploring your surroundings will help you remember where you are later.

◊ TIP: Agree a meeting place in case you lose your friends and cannot get in contact (e.g. phone out of battery or lost etc.)

Travel insurance

Travel insurance is important. It provides protection and coverage for unexpected events that can happen on holiday. Travel insurance can cover a range of scenarios, such as:

• medical emergencies and repatriation
• lost or stolen baggage
• trip cancellations or interruptions
• natural disasters

You must purchase insurance cover that is appropriate for your travel plans. Travelling without the right cover can be very expensive if things do go wrong while you are abroad.

There are many reasons why travel insurance may be invalidated.

If you buy a basic policy that does not provide enough medical coverage, you may get a big bill if you have an unexpected health issue on holiday.

You may buy a policy that does not cover your planned holiday activities such as water sports or quad biking; or does not cover cancellations or delays. If you’re injured doing activities, or your trip is disrupted, you may have a big bill to pay.

So, before you go on holiday, you can do some small things in only a few minutes which could save you a lot of money.

You must declare all pre-existing medical conditions when buying travel insurance. If you already have cover, you should check that your list of medical conditions is up to date before each trip abroad.

Failure to do this could mean your claim is rejected if you have a medical emergency while travelling.

Therefore you must be honest about any medical conditions you have, to avoid risking a big bill.

Check your policy to see what you need to declare. Medical conditions can include, but are not limited to:

• heart conditions
• high blood pressure
• respiratory conditions (such as asthma)
• mental health conditions
• any form of cancer

When buying travel insurance, consider the type of coverage you need. If you intend to engage in adventure activities, like quad-biking or water sports, you may need specific insurance cover. Check your policy before you travel to make sure all your activities are covered.

Make sure you buy travel insurance that covers the entire duration of your holiday. Some insurance policies have a limit on the amount of time you can be abroad; if you exceed it, your policy may be invalidated.

You may assume you will not need to be brought home for medical reasons whilst on holiday. But, if you become ill or injured while travelling, you may need to be transported to hospital, or back to the UK, for treatment. Medical evacuations can cost thousands of pounds.

Check your policy covers medical evacuation before travelling. This is especially important if your trip includes adventure activities like climbing, quad-biking or water sports.

Before you go on holiday, share your insurance policy details with travel companions, and friends or family at home. This can be helpful in case they need to contact your insurance company on your behalf, if you get into trouble abroad.

When you travel, take a paper copy of your insurance policy with you. If you lose your phone abroad, this paper copy will provide the information you need, including your policy number and insurer’s emergency 24 hour telephone number.

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If you’re making a new claim, you can contact our Help to Claim service for help with the claiming process - from making an application to getting your first payment. Get help applying for Universal Credit .

If you already get Universal Credit, stay on this page to find your nearest Citizens Advice or talk to us online or by phone.

If you need help with money or debt

If you’re having issues with money or debt, you can:

talk to us online about a debt problem  using chat - we can usually help between 9am and 8pm Monday to Friday and between 9.30am and 1pm Saturday

call our debt helpline - it’s available 9am to 8pm Monday to Friday and 9.30am to 1pm Saturday

Debt helpline:  0800 240 4420

Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then  0800 240 4420

You can use Relay UK with an app or a textphone. There’s no extra charge to use it.  Find out how to use Relay UK  on the Relay UK website.

The debt helpline is not available on public holidays.

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You can  contact our consumer service  if you have a consumer issue like broken or faulty goods, or problems with energy, water or post.

The consumer service can advise you and pass complaints to Trading Standards.

Find your nearest Citizens Advice

Enter your postcode or town to get contact details for your nearest Citizens Advice.

Most local Citizens Advice can only help you if you live or work in their area.

Coronavirus - changes to our service

Some local Citizens Advice still can't give face to face advice. They might be able to help by phone, email or online chat instead.

If you can’t contact your local Citizens Advice, you can still get help by calling our national phone line or by talking to an adviser online. There might be longer wait times than usual but we’ll help you as soon as we can.

Talk to us online

Chat lets you talk to a trained adviser online. You can:

talk to us about a debt problem  - we can usually help between 9am and 8pm Monday to Friday and between 9.30am and 1pm Saturday

talk to us about any other kind of problem  - we can usually help between 9am and 5pm, Monday to Friday

Call our national phone line

You can contact an adviser through our national phone service:

Adviceline (England): 0800 144 8848

Advicelink (Wales):  0800 702 2020  

Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then the Adviceline or Advicelink number

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

Adviceline’s available 9am to 5pm, Monday to Friday. It’s usually busiest at the beginning and end of the day. It's not available on public holidays.

If you call from a mobile, we’ll ask you to enter a local landline number on your keypad. This can be any number - we only use it to send your call to a local adviser if one’s available.

There are a few parts of England we don’t cover yet. If you’re in one of these areas, we’ll give you other options when you call.

We’ll answer as soon as we can - at busy times you might need to wait up to an hour. If the wait is long, we’ll tell you about other ways to get advice. You can also try calling again later.

Calls to Adviceline are free from mobiles and landlines. You can see more about our call charges .

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Need to get in touch with us?

Whether it is for your ATOL claim, wanting to report suspected fraudulent ATOL activity or have a press enquiry, choose the best option below and we will point you in the right direction.

Has your travel company gone out of business?

To make an ATOL claim, you need to follow the instructions that relate to your specific travel company on our ATOL Failures page if they have stopped trading as an ATOL holder.

You will  not  be able to make a claim if:

• You have not booked an ATOL protected trip with the travel company that has stopped trading
• Your travel company has not stopped trading
• You went on your trip and then returned home before the travel company stopped trading.

If you are abroad and have been affected by an ATOL Failure, you can call us on +44 (0) 333 103 6350, which is available 24/7.

Amend a claim

If you have submitted a claim regarding an ATOL Failure and wish to make an amendment, please log in to your claims portal account which can be accessed here .

Want to report suspected fraudulent ATOL activity?

We regularly monitor websites with compliance with ATOL regulations to protect consumers. If you’ve seen a website/documentation that you believe includes false ATOL protection information, let us know via [email protected] . All correspondence is regularly monitored.

Press office and Media Enquires

Please contact the UK Civil Aviation Authority Press Office .

The below email addresses are for press and media enquiries:

Andrew McConnell

Robert Crawford

John Cottrill

Danielle Anto-Kwakwah

If you were not satisfied with your package trip and the company is in one of the following trade associations, you should contact them for advice on how to make a complaint:

If your travel company is not a member of these, please contact Citizens Advice (Telephone 0808 223 1133).

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Booking Help

View our step-by-step guide on how to book a flight with TravelUp.

Just a brief reminder to all passengers not to forget to re-confirm your flights 72 hours prior to your departure from the UK and again prior to your return flight. There has been a spate of small timing changes by some of the airlines, and it is important that you remember to check, as you do not want to miss a flight or find yourself running across the terminal in a panic.

General FAQs

What is an e-ticket.

Please note that Travelup now issues all flight bookings using e-tickets (electronic tickets).

E-ticketing is a 'paper-less' way to book flights. Once you've made your booking, it's stored electronically in the airline reservation system. Travelup will send you a confirmation email with your booking reference number, which serves as a receipt for your e-ticket. You will NOT receive a physical 'e-ticket' or paper tickets to present at the airport. We recommend that you take a printout of your confirmation email with you, although many airlines won't ask to see this.

When you check in at the airport, just show airline staff a form of identification along with your booking reference number and they'll issue you with your boarding pass. A booking reference number (also known as a PNR number or a Flight reference number) is a 6-character combination of numbers and letters, eg YG9TY4.

With e-ticketing, some airlines require you to pre-select the form of identification you will present at the airport, during the booking process. If so, you must take this form of ID with you to check-in. However if we don’t ask you to pre-select your form of identification during booking, all you will need is your passport or the credit/debit card you booked with, and your booking reference number.

For more information on how to check in with an e-ticket at the airport, please click here. You can also find out more about how to use online check-in.

If you lose your original e-ticket confirmation email, please contact our call centre on 0856 127 111 as soon as possible and they will re-issue your confirmation. If you are phoning from outside the UK, then please use this number: 0118 956 6464 .

Opening Hours: Mon - Fri: 8am - 8pm Sat: 9am - 5pm Sun: 11am - 4pm email: [email protected]

Can I change the details of my booking?

Yes, details can be changed on a booking, however what can be changed, and the costs involved vary depending on what has been booked.

If you wish to amend a booking / order or wish to enquire if a specific change can be made, then please fill in the Contact Us form and submit your change or enquiry. We will then be able to check the booking details and get back to you as soon as possible to advise if the amendment is possible and if it will incur a refund or additional charge, typical amendment fees start from £75 pounds in addition to the charge levied by the supplier, all fees will be advised prior to any amendment occurring.

Can I pre-book my flight seats?

Unfortunately not all airlines will let you pre-book your flight seats, however if you have specific needs and require certain seating arrangements this can be done directly with the airline. Our reservations team will be able to provide you with a reference number for your airline seat booking.

How do I cancel my Flight ticket?

Lower priced tickets are mostly non-refundable, but in some cases airlines will charge a cancellation fee if you wish to cancel your booking. In addition Travelup will charge an administration fee of £75 per person. For this reason we recommend that you take out adequate travel insurance before booking. All cancellations must be sent in writing to [email protected] or via post.

My name is spelt incorrectly on my flight ticket, what can I do?

It is not possible to change your name on an airline ticket. The ticket will have to be cancelled and a new ticket will need to be issued (cancellation penalties will apply). When booking, please review your information carefully and ensure that the name of each passenger is entered correctly. If there is a minor error after you have placed a booking, please use the Contact Us form to alert us of the correct spelling. We will need to contact the airline to request a name change and we cannot guarantee that they will be able to make the change.

How long does it take to process a refund for my Flight?

Most tickets are non-changeable/non-refundable. If you would like to cancel your booking or have an enquiry please email us by filling in and submitting the Contact Us form. Refunds can take 8-12 weeks if we need to speak with the airline.

How do I log a comment or complaint?

All comments or complaints are required to be in writing. To submit a comment or complaint please e-mail us via the Contact Us form this will then get submitted to the correct team and dealt with accordingly.

You may prefer to post your comment or complaint, if so our address is as follows:

Regarding any complaint, Travelup would like to take this opportunity to apologize for if you are unhappy with any part of your experience. We aim to resolve the complaint within 28 days pending a full investigation, please be aware that during peak seasons this may take a little longer.

ESTA regulations for USA travel

All passengers travelling to the USA under the Visa Waiver Program (VWP) (ie can enter America without a visa) require an Electronic System for Travel Authorization (ESTA). This includes all passengers in transit who are using the VWP to change planes in the USA en-route to another country.

U.S Customs and Border Protection have changed the procedure in applying for an ESTA and real-time approvals are no longer available.

Obtaining online authorisation (known as an ESTA) can be done online at https://esta.cbp.dhs.gov . Filling in the form should take about 15-20 minutes. International travellers applying for an ESTA for travel to the United States should apply as soon as possible and no less than 72 hours before departure. Note, travellers don't need to have firm travel plans to apply for authorisation but are required to state where they are staying during their trip.

It is the passenger’s responsibility to ensure they have made their application and have the authority to travel beforehand.

Once this information has been successfully submitted, it will be run against appropriate law enforcement databases. If granted, ESTA authorisation will be valid for two years (or until the traveller's passport expires) as well as for multiple entries to the USA. For each new visit you must update your ESTA information about your flights and where you will be staying.

The USA Department of Homeland Security will then archive the information for 12 years - allowing it to be retrieved should any law enforcement investigation require it.

All passengers travelling under the VWP who do not have ESTA authorisation will not be permitted entry onto any flight by their carrier. We therefore highly recommend that travellers apply for their ESTA as soon as they've made arrangements for travel to the US.

If you need a visa to enter or transit through the USA, you don't need to apply for an ESTA.

Is my holiday protected if my chosen airline goes under?

If you purchased your flights with a credit card and the transaction is over £100, then in most cases you will be reimbursed by your card provider. Please check with your bank or financial institution.

Other flights bought on their own (ie not in a package) are not ATOL protected. Please check with your travel insurance company to see whether this will be refunded. You should also check with your travel insurance provider about reimbursement for hotel or car hire bookings you've been unable to use due to airline failure.

Should your Travelup Flight + Hotel booking be affected by an airline going under, please call 0856 127 111

What is a one-way combinable, and how can I benefit from it?

Travelup has launched technology allowing you to fly out with one airline and back with another, which could save you money. For example, a return flight to New York with one airline may cost £300. However, it might be £100 one-way with one airline and £170 with another the other way - saving you £30.

Being able to combine flights from different airlines also gives you more flexibility on flying times.

You will notice one-way combinables coming up in your search results if you do not select the option to fly with a specific airline. There are some considerations involved though, so please bear the following in mind when booking a one-way combinable flight:

One-way combinables are two separate bookings (although you pay for them in one transaction), therefore if one of the flights is cancelled, the other airline has no obligation to refund for the other leg of your journey.

Similarly, if schedule changes on your outbound route mean that you can’t catch your return flight, the second airline has no obligation to provide an alternative flight. One-way combinable flights may therefore not be suitable if you are planning to fly out and return on the same day.

Can I e-mail Travelup for a travel quote?

Travelup links into live systems to check the pricing and availability of flights, hotels, rental cars and other travel products for your chosen dates. As this information can change very quickly, we are not able to provide quotes by e-mail. To ensure we are able to guarantee your travel needs, we recommend you search on www.travelup.com or contact our call centre who will be more than happy to help.

Please contact our call centre on 0856 127 111 . If you are phoning from outside the UK, then please use this number: 00441189566464 .

Sat: 9am - 5pm

Sun: 11am - 4pm

Tel: 0856 127 111

email: [email protected]

How do I receive my tickets?

All flights booked on Travelup are now e-ticketed, with the booking stored electronically. You will not receive paper tickets for any flight bookings, nor will you receive any electronic 'tickets'.

When checking in for your flight, airline staff will use the identification (such as your passport) you present to look up your booking, and will then issue your boarding cards at the check-in desk. We recommend you also take a printout of your Travelup confirmation email which has your booking reference numbers on it (although many airlines will not ask to see this).

Where can I find Airport Parking and Lounges?

To find Travelup's selection of airport parking please click here and for airport lounges click here .

Changes to hand baggage restrictions

The information below is a guide only, please check the Department for Transport website which will have all of the most recent updates. Make sure you also check with your airline which may have different rules. If you are catching connecting flights, you should be aware of airport restrictions regarding carry-on luggage at other airports during your journey.

Below is a guide to the requirements that will be in place as well as advice to help passengers pass through the security check as quickly as possible.

Some liquids will be allowed once again through airport security check points. There will, however, be restrictions on the quantity of liquids that can be taken through.

Passengers may carry small quantities of liquids, but only within separate containers, each of which with a capacity not greater than 100ml.

These containers must be brought to the airport contained in a single, transparent, re-sealable plastic bag, which itself must not exceed 1 litre in capacity (approximately 20cms x 20cms). The contents of the plastic bag must fit comfortably and the bag sealed. Each passenger may carry only one such bag of liquids.

The bag must be presented for examination at the airport security point.

Liquids that cannot be placed inside the re-sealable bag must be packed into the hold luggage and checked in. Liquids of any amount can still be carried in luggage checked into the aircraft hold.

*All drinks, including water, soup, syrups

*Creams, lotions, oils, perfumes, mascara etc

*Sprays and pressurized containers including shaving foam and spray deodorants

*Pastes, including toothpastes

*Gels, including hair and shower gel

*Any other solutions and items of similar consistency

Essential medicines and baby food may be permitted in larger quantities above the 100ml limit, but will be subject to the authentication that is already currently required.

Each passenger is restricted to carrying only one item (in addition to the re-sealable liquids bag) through the airport search point with a maximum size of 56cm x 45cm x 25cm. The weight of the bag may vary from airline to airline.

Pushchairs, walking aids and wheelchairs are permitted but will be screened.

Laptops and other large electrical items (e.g. a large hairdryer) will still have to be removed from cabin baggage and screened separately. A laptop bag will be regarded as your one item that is allowed in the cabin.

All items of luggage which do not fit in the permitted cabin baggage size (maximum length 56 cm, width of 45 cm and depth of 25 cm) must be checked in to be placed in the aircraft hold. Musical instruments will, as an exception, be allowed as a second item of cabin baggage, but will need to be screened and passengers should check with their airlines if special arrangements (e.g. purchasing an extra seat) for these large instruments will be required.

Passengers are asked to bear in mind the following advice to help make their passage through the airport as efficient and comfortable as possible:

*Limit quantities to what you may need in the cabin for the duration of the flight.

*When possible, put liquids in hold baggage.

*Prepare the re-sealable bag of liquids before arriving at the airport.

*Check any queries you have with your airport or airline before travelling to the airport.

Be ready to hand over your re-sealable bag of liquids for screening as you approach the security check point. It will be screened at the same time as your cabin luggage.

All coats and jackets will have to be removed ready to be screened and metal items including wallets will be placed in plastic trays and scanned separately.

If you are carrying a Laptop or any other large electrical item within your cabin luggage then please have it ready for separate screening as you approach the security check.

Duty free / departure lounge purchases may take on board liquid items of any size that are purchased after the security check in the departure lounge (sometimes referred to as 'Airside'). Duty free or similar purchases will be given to you in a special sealed bag. Do not open this bag until you have reached your final destination. You should also retain your proof of purchase throughout your journey. You will be required to show it at all transfer points. Please note: restrictions apply to duty free purchases made on return journeys where passengers change flights at an EU airport.

Travelling from an airport in the EU, Norway, Iceland or Switzerland: The arrangements outlined above will apply, except that larger cabin bags will be permitted on a transitional basis until April 2007.

Local arrangements will apply.

If your journey involves changing flights at any EU airport, special restrictions apply. You may only take duty free purchases through the security check point at your connecting airport if they have been purchased at another EU airport, or on board an aircraft operated by an EU carrier. You will need to show proof of purchase to demonstrate this. Purchases from other airports or on board other airlines may only be carried as hold baggage on the connecting flight.

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What is my baggage allowance?

If you have a paper ticket for your flight, the baggage allowance will be displayed on the bottom right corner of your ticket. If you have an e-ticket, please check with your airline or view the links below.

Passengers travelling Economy Class are usually permitted a maximum allowance of 20 kg (44 lbs) and passengers travelling Business Class a maximum of 30kg (66 lbs) without extra charge.

These weight restrictions apply to most airlines operating to and from all countries with the exception of the United States and Canada, where passengers may check in two pieces of luggage that do not exceed 158 cm (length + width + height) each.

Most airlines will not accept individual items of baggage weighing over 32kg (70 lbs). The individual bag limit does not affect the total baggage weight allowance set by your airline. Passengers who need to check in items exceeding the 32kg/70 lbs weight limit, such as sporting equipment, should make special arrangements with their airline in advance.

Travelup recommends that all passengers check the weight of their bag before leaving for the airport, as you may be asked to re-pack your bag if it exceeds 32kg.

If you are travelling with two different airlines, or the weight limits differ from one connecting flight to the other, then you will be required to take the lesser amount.

We have included some useful links below. Please note these are direct links to the airlines' websites and Travelup holds no responsibility for any content. Please also check directly with your airline regarding baggage allowances for infants as these vary.

How can I pay for my Travelup Flight/holiday?

At Travelup we accept the following payment methods: Visa, MasterCard, American Express, Switch/Maestro and Delta. We are able to accept payment cards issued in the UK and American Express and Visa cards issued worldwide. Payments for all products must be made in full unless otherwise stated.

Verified by Visa is a product offered by Visa in conjunction with the bank that has issued your card. You may have been asked by your bank to enrol in Verified by Visa. If you’re registered to take part in this security scheme, a pop-up will appear during the payment process and you will be asked to enter your password.

If you are not familiar with this product and its benefits, and you would like to speak to someone about Verified by Visa, you must contact the bank that has issued your card and not Travelup, as we, unfortunately will be unable to help.

Please be aware that all our prices are quoted in GBP (Great British Pounds - £ - Sterling). To check GBP against another currency please click the below link to a free web based currency converter.

If you would rather pay by phone, you can call us on 0856 127 111 .

If you are phoning from outside the UK, then please use this number: 00441189566464 .

Mon - Fri: 8am - 8pm

How can I make a hotel booking?

The simplest way to make a hotel booking is to perform a hotel search for your chosen destination from our homepage, we have a simple to use clearly labelled booking form and completing a reservation should only take a few minutes. To book over the telephone please can contact one of our sales advisors for help and assistance.

How can I pay for my booking?

The full range of payment methods we support are listed on our payment screen.

What is the minimum age requirement to book a hotel?

The lead guest booking on travelup needs to be at least 18 years of age, some hotels have higher minimum age requirements, should a higher age restriction apply then this will be specified in the hotel description.

What are your hotel cancellation charges?

These can vary by room type within each hotel, we WILL always display the exact cancellation policy on the payment page prior to the booking being finalised. The most common cancellation policies are:-

Non-Refundable: These are typically the cheapest available room rates with the strictest conditions, full payment is required at the time of booking and no refund is provided for cancellations.

Flexible: Full payment is still required to reserve the room but the reservation can be cancelled and refunded up to 7 days before arrival.

Pay at Hotel: These rooms can usually be cancelled up until the day before arrival free of charge, a valid payment card is required to secure the room but the actual payment is collected locally by the property. The hotel will collect payment in the local currency so the exact amount charged by the hotel is subject to daily exchange rate fluctuations.

Hotel Specific: In this scenario the hotel will provide a cancellation policy for the room being viewed in real time, in most cases this will mean that any cancellation after booking will incur a penalty charge levied as a fixed amount or as a percentage of the total price.

What’s the hotel refund process?

The amount due to be refunded will be clearly specified during the cancellation process. Refunds are processed by us within 48 hours but can take 7-10 days to be returned to your account as these are subject to the timescales imposed by the card issuer. Should you need to cancel your booking you can email [email protected] , please allow up to 24 hours for a response.

What does my hotel price include?

Our total price is for the full duration of your stay and includes the cost of the room plus any applicable meals. Full details of any locally payable tourist taxes or hotel in resort fees for services will be provided in a price breakdown throughout the booking process.

Why do your hotel prices change?

The prices displayed on our website are calculated in real time for a specific search, we make live availability requests to several specialist providers and prices can fluctuate mainly due to suppliers updating currency exchange rates and changing room availability.

Why don’t you collect all the taxes and charges for hotel?

We can only collect for the tax we are authorised to receive so when a local authority imposes a tourist tax in a local currency that needs to be collected by the hotel we are unable to include this in our selling price. We will always endeavour to provide a breakdown of the taxes that are applicable to your stay so that you are fully aware of the total cost you will incur.

Do any of the rooms you sell have children’s beds?

We will always show prices and availability for each room based on the room occupancy and the child ages specified in your hotel search. If you require a cot instead of a full size bed then any information about the availability of cots is usually contained in the hotel description. If you require advice prior to booking a room then please call one of our expert sales advisors.

What meals are included in the room prices shown?

We offer a variety of catering options and the meal plan is shown next to each room price, the most common meal types we publish are:-

Room Only = No meals provided

Self-Catering = No meals are included but the room will have a kitchen section with some cooking and food storage facilities

Bed and Breakfast = Breakfast is included in the room price

Half Board = Room price includes both breakfast and an evening meal

Full Board = Room price includes breakfast, lunch and an evening meal

All-Inclusive = The room prices includes all meals and drinks, the exact details on the type of beverages included and the restaurant opening times will be shown in the hotel description.

How do I know my payment details are secure?

We use recognised and trusted licensed software to encrypt and protect your card details from being visible to any third parties. We also support PayPal payments where PayPal process the payment on your behalf without sharing any of your personal card data.

What is 3-D Secure?

3-D Secure is an additional security check for online credit and debit card payments. The intention behind the system is that it can help to reduce fraudulent use of stolen card details. If 3-D Secure applies to your booking then you will asked to complete the required security steps to complete your booking.

How do I know if my hotel booking has been confirmed?

We will normally provide a downloadable accommodation voucher on your confirmation page. In the unlikely event that the hotel provider doesn’t give us instant confirmation then we will provide an email –confirmation. In the majority of cases your booking is confirmed within seconds of payment being taken. In some rare cases where we need to contact the hotel supplier to manually confirm the room it may take up to 12 hours to confirm your reservation.

I cannot visualise or download my hotel voucher?

Please ensure that Adobe Reader is installed on your computer, if you require your voucher to be provided in a different format then please contact our Customer Service team.

Do I need to contact the hotel to confirm my reservation?

No, your booking is always confirmed by us on your behalf with the accommodation provider.

I called the hotel with a query and they can’t locate my booking?

If you have received an accommodation voucher from us then your booking has been confirmed, some hotel chains hold booking information in a central system and then pass the guest names to the individual hotel a few days before arrival. If the hotel is not recognising your booking at the time you call then please contact our customer service team so that we can act on your behalf.

New bookings made over the telephone?

Bookings can be made by phone but may be subject to a surcharge. Payments are taken using a secure encrypted platform. For most transactions you will be sent a link by email which will allow you to process payment efficiently and securely.

Who is TravelUp owned by?

TravelUp is owned by TravelUp Group PLC

Can I get refund from TravelUp?

A refund will be dependent on the airline, hotel or supplier involved. Please contact TravelUp customer support with your booking details.

What is the ATOL number for TravelUp?

TravelUp's ATOL number is 7227.

How do I cancel a reservation with TravelUp?

To cancel a confirmed reservation with TravelUp, you can Call customer service at 0118-955-6400 or Email [email protected] , or fill out and submit the Contact Us form. Please provide your name, home address, booking reference number, and phone number if available.

How do I know if a travel agency is legit?

Look for accreditation by a well-known travel group like the ABTA (Association of British Travel Agents), ATOL (Air Travel Organisers' License), or International Air Transport Association (IATA).

Where is TravelUp based?

TravelUp is based in the UK. It is headquartered in Aldermaston, West Berkshire, UK.

Do you need ATOL protection if you have travel insurance?

No, ATOL protection is not a substitute for travel insurance. ATOL (Air Travel Organisers' Licensing) is a financial protection scheme that covers flight and hotel packages in the event of your holiday provider stops operation.

Is TravelUp a member of ABTA?

No, TravelUp is not a member of ABTA. However, it is IATA recognised and ATOL Protected (ATOL number – 7227).

Who is the director of TravelUp?

TravelUp is owned by The TravelUp Group PLC

What is TravelUp?

TravelUp is an Online Travel Agency based in UK and in operation since 2004 and is ATOL protected (ATOL number – 7227). It offers flights, holidays, hotels, car rentals and guided group tours.

Is TravelUp a legit site?

Yes, TravelUp is a legit site and has been in operation since 2004 and is ATOL protected (ATOL number – 7227)

Is TravelUp safe for travel booking?

Yes, TravelUp is absolutely safe to book your hotels, holidays and flights. Moreover, we are ATOL protected when you book your flight and hotel together.

Are there any hidden fees that I should be aware of when booking with TravelUp?

No, all prices and any additional costs will be shown on the final booking page before entering your payment details.

Can I trust the reviews on TravelUp for hotels and flights?

Yes, Travelup reviews for hotels and flights are genuine and are submitted by actual customers.

How do I book flight reservations with TravelUp?

Click on the link Book Cheap Flights Worldwide | Discounted Flights With TravelUp , select your destination, choose your preferred flights and book the best prices.

How do I book a hotel with TravelUp?

Click on Book Cheap Hotels Worldwide | Luxury Hotels With TravelUp , select your destination, pick your hotel, choose your rooms and book with best prices.

How do I book holiday with TravelUp?

Click on Book Cheap Holidays Today | Discounted Holidays With TravelUp , select your destination, choose your hotels and flights and book your holidays.

Can I book travel insurance with TravelUp?

No, we don't currently offer Travel Insurance. You must arrange your travel insurance.

How do I cancel a flight reservation with TravelUp?

If you wish to cancel your flight reservation with TravelUp call our customer care number - 0118-955-6400 or write to us at [email protected] .

How do I cancel a hotel reservation with TravelUp?

If you wish to cancel your hotel reservation, simply call our customer care number - 0118-970-7473 or send an email to [email protected] .

How do I cancel a holiday reservation with TravelUp?

For cancelling your holiday reservation, contact our customer care team at 0118-970-7574 or send an email to [email protected] .

What is the privacy policy of TravelUp?

TravelUp has a stringent privacy policy. You can check our privacy policy here - Privacy Policy | TravelUp

Can I book car hire with TravelUp?

Yes, you can book your car hire by clicking on the following link - Cheap Car Rental | Rent A Car For Your Holiday | TravelUp

How do I change passenger details with TravelUp?

To change passenger details, please contact the customer support team at 0118-970-7574 for updated information and guidance.

What kind of customer support does TravelUp offer, and how can I contact them?

TravelUp has a dedicated customer support team which can be reached at 0118-955-6400.

Are there any promotions or discounts currently available on TravelUp?

Yes, TravelUp runs promotions and discounts from time to time. It is better to call our customer care for more update information or stay in touch on our social media profiles.

How secure is my personal and payment information when using TravelUp?

TravelUp’s website is encrypted with SSL technology. This ensures your personal data remains private and secure when being transferred on the internet. They also use Trusted Shops for payment protection. Plus, they are compliant with the Data Protection Act 1998. These measures make TravelUp secure for customers.

Does TravelUp offer customised holiday packages?

Yes, TravelUp offers customised holiday packages which can be tailor-made according to your budget and preferences.

Do I need to confirm my flight directly with the airline after booking through TravelUp?

Yes, you must confirm your flight directly with the airline, up to 72 hours before departure. This ensures that all your details are accurate and that there are no unexpected changes or issues with your booking.

Can I book activities and tours through TravelUp?

TravelUp doesn’t offer activities and tours as a standalone product. However, if you want, we can customise your preferred activities and tours as part of your holiday.

Is travel insurance included with bookings made through TravelUp, or do I need to purchase it separately?

No, travel insurance is not included with bookings made through TravelUp. You need to purchase it separately.

Can I book flights for groups through TravelUp? Are there any group discounts?

Yes, you can book flights for groups through TravelUp. We offer a group booking service, and the availability of group discounts may vary depending on the airline, the size of the group, and other factors. It's advisable to contact our sales team on 0118-956-6464.

What are the options if my flight is cancelled or delayed when booked through TravelUp?

If your flight is cancelled or delayed when booked through TravelUp, your options will depend on the airline's policies, the reason for the cancellation or delay, and any applicable regulations. We recommend that you contact our customer care team on 0118-955-6400.

Can I book multi-city flights through TravelUp?

Yes, you can book multi-city flights through TravelUp. Our website offers the option to book flights with multiple destinations or stopovers.

No need to call. Cancel your trip, redeem a credit voucher or track your refund online

Ready to book your next faff free trip using your credit voucher? You’re in the right place. You can use your credit voucher in full, or as a partial payment here. To redeem your credit voucher, you’ll be sent a onetime password to your registered email address so please have this ready.

How would you like to use your credit voucher?

New Flight Reservations

• 0118-956-6464

Mon - Fri 8am - 9pm, Sat 9am - 8pm & Sun 9am - 6pm

Flight Customer Services

• 0118-955-6400
• 0203-771-3074

Mon - Sat 9am - 7pm & Sun 9am - 6pm

Hotel Reservations/Customer Services

• 0118-970-7473

Mon - Sun 9am - 10pm

Package Reservations/Customer Services

• 0118-970-7574

Mon - Wed 9am - 7pm, Thu - Fri 9am - 5pm, Sat - 9am - 4pm & Sun - 10am - 5pm

If you have made a Flight Only booking and need emergency support outside of our office hours (Mon - Sun 8am - 10pm) please contact us on 0118-334-7648 . Please only use this number in an emergency. If you are waiting for tickets and are not due to fly in the next 24 hours please contact our call centre on 0118-955-6400 .

New Bookings, general enquires may not be dealt with on this number. Thank you for your understanding.

If you have made a Hotel Only booking and need support please contact the team on 0118-970-7473 (Mon - Sun 9am - 10pm) Outside of these times please email [email protected] and a member of the team will contact you directly.

Please do not use the Flight Only support numbers as the flight team will be unable to assist you.

If you are a journalist and would like to speak to a member of our communications team please contact [email protected] . Our team will ensure that you have all the information you need. Be that a question about new routes and destinations, travel industry trends, TravelUp the company or our current campaign to stop passengers being denied airline refunds in the future.

Our team are here to help.

Voucher/Refund Request and Status Check

By submitting your enquiry here, you will be provided with real time information on the status of your booking or refund request. Please be patient as this may take up to 60 seconds. Our customer services team continue to submit refund applications on your behalf however due to the unprecedented volume of applications, the airlines and partners are taking considerably longer to fulfil our requests.

Customer Support Query

Should you have a problem with Incorrect documents, flights, hotels or cars etc. Please submit the below form and our customer service support team will respond to your query as soon as possible.

Travel made simple with our easy to use app!

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Help centre

If you already have a booking with us why not try our brand new web messaging service where you'll be able to send us a quick message at a touch of a button. Simply tap the red 'Need help?' button on the bottom right hand side of the screen and have your questions resolved in no time.

Make a new booking

Speak to a Holiday Expert today

0344 472 9646.

Opening hours

Mon-Fri: 09:00 – 19:00 Sat: 09:00 – 19:00 Sun: 10:00 – 18:00

Get help with an existing booking

We've launched our new web messaging service where you can find our FAQs or chat to one of the team, please click on the 'Chat to us' button on the bottom right.

Alternatively if you would like to speak to our Customer Service team, you can call them on   0344 472 9646.

Opening hours Mon-Fri :  09:00 – 18:30 Sat: 09:00 – 17:30 Sun: 10:00 – 17:30

Group booking enquiries

For a group booking of 25 people or more, please speak to our specialist Groups Team on  0344 472 1422.

Alternatively, you can email the team at [email protected].

Opening hours Mon-Fri: 09:00 – 13:00

If you would like to make a booking for a smaller group of 25 people or less, please call our Customer Service team on  0344 472 9646.

Information specific for Virgin Atlantic Holidays

Manage my booking

• View your booking
• Pay your balance
• Download your tickets
• Download your latest invoice

Useful information for your holiday

New to travelling or just want to check you've ticked all the boxes? Here we offer some general advice for travelling abroad.

In resort team

Our highly trained Destination Managers, Resort Experts and Support Teams are on hand to answer any questions you may have whilst you are on holiday.

Information about your Virgin Atlantic flight

Please note you will be directed to Virgin Atlantic’s website.

Latest travel updates

If we think anything is going to interfere with your holiday, we'll make sure you know about it. The latest advice and information can be found on our travel updates page.

For more information about seating and what's included in your cabin, click below. If you're travelling on a different airline, please contact them directly.

Airport journey guide

Go to the airport fully prepared for your flight; learn more about how to check in, dropping your bags off, security and boarding your flight.

What to expect on a Virgin Atlantic flight

Discover more about Virgin Atlantic’s cabins, entertainment onboard and food and drink offering.

Special assistance

Virgin Atlantic Holidays Special Assistance Team offer expert knowledge and support for your mobility and medical needs while you're away.

Flying with children

We want all our customers to love flying with us - and that includes little ones! See how we help make travel stress-free and enjoyable for the whole family on a Virgin Atlantic flight.

What to do if your flight is cancelled, delayed or disrupted

In the event your flight is cancelled, delayed or disrupted, you can find out what you need to know and how to claim compensation.

What to do if your bags are delayed, lost, or damaged

Find out what we’ll do to try and recover lost baggage and what happens if your bags get lost or damaged.

Visit us in store

Compliments and feedback

Whether something hasn’t gone as well as we’d expect, or you want to praise someone who’s made a real difference to your holiday. This page has all the information you need.

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Registered Office: Company Secretariat, Virgin Atlantic Holidays, The VHQ,

Fleming Way, Crawley, West Sussex, RH10 9DF.

Registered in England: Company Number 1873815

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Information on how to stay safe and healthy abroad. About us.

Travel health advice.

• Before You Travel
• Yellow Fever

Current popular advice pages:

• Staying Healthy if Travelling Abroad this Summer
• Travelling Abroad to Attend Festivals and Other Gatherings
• Mosquito Bite Avoidance
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• Help centre

Ways to contact us

0344 209 2722

Live chat (existing bookings only)

Click the red ‘ Need Help? Chat to us ’ icon in bottom right side of the page.

Opening hours:

24 hours a day, 7 days a week

Deaf or Speech impaired

> Relay UK

Opening hours: Monday to Friday: 9am - 6pm

Flight + Hotel, Flight + Car, Hotels and Car Hire are operated by Virgin Atlantic Holidays.

0344 472 9646

> Access Live Chat

Mon – Fri: 9am – 6:30pm Sat: 9am – 5.30pm I Sun: 10am – 5.30pm

If you're calling from outside the UK, use the phone numbers below to get in touch.

Calling from USA

Customer centre:  +1 800 862 8621.

Dial 711 for Relay Services.

Calling from other countries

Customer Centre:   +43 8000 68048

Reservations, Customer Service and Flying Club

Opening hours: 24 hours a day, 7 days a week

Customer Centre:   +1 800 862 8621

Opening hours: 24 hours a day, 7 days a week

Customer Centre:  +322 6200 891

Opening hours:  24 hours a day, 7 days a week

Customer Centre:  +55 08007248112

Reservations and Customer Service

Opening hours: 9am to 6pm, 7 days a week

Customer Centre:  +359 2935 8697

Customer Centre:   +1 800 744 7477

Barbados:   +1 246 228 4886

Reservations:   +86 21 61 361777

Opening hours: English - 24 hours a day, 7 days a week Mandarin - 9am – 6pm CST

Flying Club:   +86 21 5353 4600

Opening hours: English - 24 hours a day, 7 days a week Mandarin - 9am – 6pm CST

Reservations:   +53 7 204 0747

Flying Club:   +1 800 744 7477

Customer Centre:   +420 2254 39802

Customer Centre:   +45 3515 8998

Customer Centre:   +33 18516 9351

Customer Centre:   +49 800627 3001

Customer Centre:   +30 21 1211 1591

Customer Centre:   +35 4800 4343

Reservations:   +91 124 4693030  toll free

Opening hours: Mon - Fri 9.15am - 5.15pm

Special assistance:  +91 124 4693030

Customer Centre:  +353 1533 9883

All enquiries:  +972 73 386 0706

Customer Centre:  +352 2730 0105

Netherlands

Customer Centre:  +31 20721 9903

Customer Centre:  +234 020 14483000  or  +234 020 14612747

Customer Centre:   +47 2350 2022

Customer Centre:    +92 21 111847446

Customer Centre:   +48 225 048363

Customer Centre:  +35 121 060 8310

Saint Vincent and the Grenadines

Customer Centre:  +44 344 874 7747

South Africa

Customer Centre:  +27 11 340 3400

Customer Centre:  +34 930 039917

Customer Centre:  +46 851 992531

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CONSUMER PROTECTION

Atol – air travel organisers licence.

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL financial protection scheme through our supplier partners (travel brands). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask your agent to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Please see our booking condition information or for more about financial protection and the ATOL certificate go to www.atol.org.uk/ATOLCertificate

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Book with Confidence. We are a member of ABTA which means you have the benefit of ABTA's assistance and Code of Conduct. All the package holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. Find out more at http://abta.com/go-travel/before-you-travel/travel-tips/financial-protection-3

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Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish – please contact your InteleTravel agent and copy Customer Services at   [email protected] . If the matter cannot be resolved and it involves us or another ABTA Member then you have the option to use ABTA’s ADR scheme, approved by the Chartered Trading Standards Institute, see   abta.com.   You can also access the European Commission Online Dispute (ODR) Resolution platform at   http://ec.europa.eu/consumers/odr /. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.

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General election latest: Minister hangs up on Sky's Sam Coates after being told poll has predicted he'll lose his seat

A YouGov poll has predicted an enormous majority for Labour - and several big names Tories to lose their seats. One of them, Grant Shapps, hung up on our deputy political editor Sam Coates after being told live on the phone.

Monday 3 June 2024 20:15, UK

• General Election 2024

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Election news

• Bulletin: Catch up on the main news from the campaign trail
• Labour set for biggest majority in 100 years - YouGov poll
• Minister predicted to be voted out hangs up live on Sky News
• The top Tories under threat | Why this poll is a big deal
• Farage to stand at general election | Taking over as Reform leader
• Be in the audience for our election leaders event
• Live reporting by Tim Baker and Brad Young

Expert analysis

• Jon Craig: Grim record aside, Farage has made a canny choice
• Rob Powell: Farage U-turn is a really significant development
• Adam Boulton: 'Starmtroopers' are purging Labour

Election essentials

• Trackers: Who's leading polls? | Is PM keeping promises?
• Follow Sky's politics podcasts: Electoral Dysfunction | Politics At Jack And Sam's
• Read more: Who is standing down? | Key seats to watch | How to register to vote | What counts as voter ID? | Check if your constituency is changing | Your essential guide to election lingo | Sky's election night plans

Sir Keir Starmer could be heading to Downing Street with a majority of 194 seats, bigger than what Tony Blair achieved in 1997, according to the first polling projection by YouGov of the campaign.

The projection shows a historic Labour landslide, with the party getting the highest number of seats of any party at an election in history.

At the same time, the Tories are trying to boost ratings by talking about culture wars while Labour is talking about real wars in terms of what they would do for defence. And Nigel Farage has announced he's standing for Reform UK.

On the Sky News Daily, Niall Patterson talks to Sky's chief political correspondent Jon Craig about the poll and today's developments, and to Scarlett Maguire, director of the polling organisation JL Partners.

Click to subscribe to the Sky News Daily wherever you get your podcasts

Nick Thomas-Symonds is a shadow minister for Labour.

He is asked by Sophy about the major victory estimated for Sir Keir Starmer by YouGov today.

Mr Thomas-Symonds says: "Not a single vote has been cast in this general election - it hasn't been cast by post, and obviously no votes will be cast on the day until 4 July.

"Now, of course we are confident - but we are most certainly not complacent.

"I've been out all day today, my colleagues are out in their own constituencies and around the country.

"And we will continue to fight hard for every single vote until the close of polls at 10pm on 4 July.

"We will never take the voters for granted."

Grant Shapps says a vote for Reform is a vote for Keir Starmer.

The Tory minister's comments come after Nigel Farage announced he was standing for parliament a little earlier today.

The only possible outcomes on 5 July are either Keir Starmer or Rishi Sunak become prime minister, Mr Shapps says.

On backing Reform, he says the party's voters would only end up with the Labour leader "being handed more power to do things you really don't want him to do with this country".

One of the cabinet ministers predicted to lose his seat by today's YouGov poll is Grant Shapps .

Speaking to Sophy Ridge , Mr Shapps says he has "always thought of it as being marginal".

Mr Shapps was the MP for Welwyn Hatfield before parliament was dissolved, and is contesting the seat again.

He says that polling in his seat that took place recently had him down as winning it.

But Mr Shapps deploys one of the most well-worn of political phrases - that "the only poll that matters is the one on election day".

But he admits knowing it is one that is oft deployed, saying he is trying not to sound "too much like a politician".

Mr Shapps is asked about what happened earlier, when he rang Sky deputy political editor  Sam Coates  live on air.

The defence secretary says he was presented with an "opportunity to go live on air" that "was not entirely planned" - but was pleased to "come on anyway" once Sophy's show began.

You can watch the earlier moment below:

Before hearing from Defence Secretary Grant Shapps , a reminder of what Labour had to say about his brief today.

Sir Keir Starmer said he would be prepared to deploy nuclear weapons if needed to defend the UK.

The Labour leader said the nuclear deterrent programmeis "vital" to the UK's defence so "of course" he would be prepared to use it.

He would not go into detail about what circumstances would require him to take that sort of action if he became prime minister.

But his comments show his determination to demonstrate Labour as a "changed party" from when it was led by Jeremy Corbyn - a life-long opponent of nuclear weapons.

Read more from our political reporter Faye Brown :

Election analyst Michael Thrasher says YouGov's poll is "pretty grim reading" for the Tories.

The Conservatives are predicted to lose huge numbers of seats, with their lowest vote share ever.

Professor Thrasher says "31 days to save the Conservative Party" is now the brief for Rishi Sunak, and the message he needs to use to rally his MPs and party members.

The Tories are "facing annihilation" if the polls don't change.

But "Sunak's message just isn't cutting through to the electorate," says Thrasher.

"They have to come out with a positive message, and they have to work on converting people who are thinking of voting for these small parties (like Reform) into reverting to the Conservatives."

Nigel Farage standing in Clacton will "concentrate the minds" of Conservatives to erode the base of Reform, he says.

As for Labour, "they don't have to do anything really".

A "safe pair of hands" message looks like being enough to win with the polls as they are.

Nigel Farage today announced he was standing to be an MP in Clacton - his eighth attempt at running for parliament.

Our chief political correspondent Jon Craig has dug out the seven other times Mr Farage has tried to get a seat in Westminster.

The first was in Eastleigh in 1994, then Salisbury in 1997, Bexhill and Battle in 2001, South Thanet in 2005, Bromley and Chislehurst in the 2006 by-election, Buckingham in 2010 and South Thanet in 2015.

He lost all of them.

Clacton, Essex, where he is competing this time, was previously held by UKIP between 2014 and 2017.

Jon says that Mr Farage has made a "canny" choice by picking the seaside town to stand, as it's the kind of place Reform should expect to do well.

It has a large population of over-65s and not many graduates.

However, the Conservatives do have a majority of close to 25,000 - so it will be a big contest.

The other candidates announced for Clacton are:

• Matthew Bensilum, Liberal Democrats;
• Natasha Osben, Green Party;
• Jovan Owusu-Nepaul, Labour Party;
• Giles Watling, Conservatives.

Our deputy political editor Sam Coates says YouGov is "putting its reputation on the line" with the poll we're discussing tonight.

It's projecting a historic majority for Labour, and a devastating result for the Conservatives and SNP.

So what makes it different to the plethora we've had already? 

Well, this one is done with the MRP method.

MRP stands for the somewhat word salad-y "Multi-level Regression and Post-stratification".

In simple terms, this is how it works:

• YouGov asks lots of people, across the country, how they intend to vote. It also asks them questions about who they are so they can paint a picture of the voter;
• The pollsters use these pictures to know which characteristics match with someone voting a certain way - this is the regression bit;
• YouGov then combines this with a second piece of information it has - a breakdown of all the constituencies and the kinds of people who live in each one;
• These portraits of how people vote - based on where they live, gender, age and many other factors - are matched with the descriptions of all the different constituencies to produce an estimate for how each seat intends to vote. This is the stratification;
• From there, YouGov provides the estimate of how the general election could turn out.

A huge number of people are asked for their opinions to build up the pictures used in MRP, which makes it more representative.

It's why tonight's poll has Tory MPs quite so nervous - and you can watch Sam break it down in full below:

Two huge stories from the world of British politics this afternoon will be the focus of tonight's  Politics Hub With Sophy Ridge .

If you need a catch-up before we dive into an hour of interviews and analysis, we've got you covered.

First our deputy political editor Sam Coates reports on Labour's possible historic landslide, with a YouGov poll projecting a 194-seat majority.

It would be the highest number of seats of any party at any election since Stanley Baldwin won a majority of 208 in 1924.

Sam says some Tory MPs are "panicking" about this poll tonight.

And then there's Nigel Farage.

Our political reporter Jennifer Scott has the latest on his decision to run for parliament again - two weeks after saying he wouldn't.

He's also become leader of Reform UK, replacing Richard Tice.

Our weeknight politics show  Politics Hub With Sophy Ridge  is live now on Sky News.

The fast-paced programme dissects the inner workings of Westminster, with interviews, insights, and analysis - bringing you, the audience, into the corridors of power.

Sophy will be hearing from  Defence Secretary Grant Shapps  to offer the Tories' response to Labour's commitment to the UK's nuclear deterrent earlier today.

For Labour, we'll hear from  shadow minister   Nick Thomas-Symonds .

And we'll also get the thoughts of  Sky News' election analyst Professor Michael Trasher  on a landmark YouGov poll predicting a huge Labour majority and crushing Tory wipeout at the election.

On Sophy's panel tonight are:

• Chris Wilkins , former director of strategy for Theresa May;
• Theo Bertram , ex-adviser to Tony Blair and Gordon Brown.

Watch live on Sky News, in the stream at the top of this page, and follow live updates here in the Politics Hub.

Watch  Politics Hub With Sophy Ridge  from Monday to Thursday on Sky channel 501, Virgin channel 602, Freeview channel 233, on the  Sky News website  and  app  or on  YouTube .

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