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These US airports rank highest for customer satisfaction

Minneapolis-saint paul international airport topped other mega airports when it came to customer satisfaction.

Misty Belles on latest in travel demand: We're seeing a 'really strong' interest for the festive season

Virtuoso Vice President of Global Public Relations Misty Belles on the latest trends in the travel industry and reveals the top destinations for travelers.

Traveling through an airport to catch a flight can often be a busy and chaotic time for many passengers. Some airports, though, can make the experience more enjoyable – or at least easier – than others.

According to J.D. Power’s "2024 North American Airport Satisfaction Study," 60% of North American air travel passengers it surveyed indicated that they enjoyed their airport experience to some extent.

Using metrics like "ease of travel through airport; level of trust with airport; terminal facilities; airport staff; departure/to airport experience; food, beverage and retail ; and arrival/from airport experience," the study determined how mega-, large- and medium-sized North American airports performed when it came to overall customer satisfaction.

THESE ARE THE TOP-RATED AIRLINES FOR CUSTOMER SATISFACTION

These are the mega airports that J.D. Power found scored the highest for overall customer satisfaction. The study considered airports that handle more than 33 million flyers annually to fall in the "mega" category.

1. Minneapolis–Saint Paul International Airport

Passengers check-in near the Delta gates at Minneapolis–Saint Paul International Airport. (Anthony Souffle/Star Tribune via Getty Images / Getty Images)

When it came to overall customer satisfaction, Minneapolis–Saint Paul International Airport topped other mega airports, scoring 671 out of a possible 1,000. Brian Ryks, the CEO of owner Metropolitan Airports Commission, said the No. 1 ranking "acknowledges the work and focus of all airport employees and our partners who ensure our airport facilities, services and hospitality are maintained at the highest levels and exceed travelers’ expectations." 

2. Detroit Metropolitan Wayne County Airport

Travelers at Detroit Metropolitan Wayne County Airport in Detroit, Michigan, on Thursday, Dec. 22, 2022. (Matthew Hatcher/Bloomberg via Getty Images / Getty Images)

Detroit Metropolitan Wayne County Airport’s score was just 28 points lower than Minneapolis'. Roughly 800 flights by 17 airlines take off from the airport each day.

THESE CITIES OFFER THE BEST COMMUTES FOR WORKERS

3. Phoenix Sky Harbor International Airport

An American Airlines plane taxis at Phoenix Sky Harbor International Airport on November 9, 2017, in Phoenix, Arizona. (DANIEL SLIM/AFP via Getty Images / Getty Images)

More than 48 million travelers went through Phoenix Sky Harbor International Airport, which placed third with a 633 customer satisfaction score, over the course of last year.

4. John F. Kennedy International Airport

Exterior view of JFK Airport in New York on Nov. 19, 2023. (KENA BETANCUR/AFP via Getty Images / Getty Images)

John F. Kennedy International Airport ranked No. 4 for overall customer satisfaction, J.D. Power said. The airport is located outside of New York City in the borough of Queens.

5. Dallas Fort Worth International Airport

Shuttle vans waiting for passengers arriving at Dallas Fort Worth International Airport in Dallas. ( HUM Images/Universal Images Group via Getty Images / Getty Images)

Dallas Fort Worth International Airport, fifth among mega airports, provides flights to 193 domestic and 67 international nonstop destinations, according to its website.

In addition to mega airports, the study identified which large- and medium-sized airports travelers found most satisfying.

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For large airports serving 10 million to 32.9 million passengers annually, John Wayne Airport in California’s Orange County received first place, J.D. Power said. Indianapolis International Airport scored 687, making it the medium-sized (between 4.5 million and 9.9 million passengers a year) airport with the highest customer satisfaction.

Business Traveller

Business Traveller was launched in 1976 and is the leading magazine for the frequent business traveller, with nine editions worldwide in key markets such as Asia-Pacific, the Middle East, Germany, India and the US and UK.

A consumer publication, it is aimed at entertaining business travellers, saving them money and making their travelling life easier. Each edition is packed with editorial on the latest news about airlines, airports, hotels etc.  We review travel products, including the latest gadgets, technology and accessories designed to make the traveller’s life easier and more efficient.   We look at destinations — where to stay, what to eat, what to see, and how to behave, all delivered by our own writers and journalists around the world.  We also cover other subjects such as  health, security, technology, golf, automotive, finance and property.   Lastly, we don’t forget that frequent corporate travellers are also the most frequent leisure travellers, so we examine where to escape on your next break and what to do if you are lucky enough to get time off when travelling on business .

For more information, please contact us here

'ZDNET Recommends': What exactly does it mean?

ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing.

When you click through from our site to a retailer and buy a product or service, we may earn affiliate commissions. This helps support our work, but does not affect what we cover or how, and it does not affect the price you pay. Neither ZDNET nor the author are compensated for these independent reviews. Indeed, we follow strict guidelines that ensure our editorial content is never influenced by advertisers.

ZDNET's editorial team writes on behalf of you, our reader. Our goal is to deliver the most accurate information and the most knowledgeable advice possible in order to help you make smarter buying decisions on tech gear and a wide array of products and services. Our editors thoroughly review and fact-check every article to ensure that our content meets the highest standards. If we have made an error or published misleading information, we will correct or clarify the article. If you see inaccuracies in our content, please report the mistake via this form .

One of the best tablets for work travel I've tested is not made by Microsoft or Lenovo

ZDNET's key takeaways

• The Asus ProArt PZ13 is an artistically aligned laptop and is on sale right now at Best Buy for $1,100.
• It's ready to help pro-level artists with its vibrant OLED touchscreen, long battery life, and supportive apps.
• The device is held back by a limited array of ports and a substandard keyboard. 

A couple of months ago, I tested out Microsoft's Surface Pro 11 , a laptop that doubles as a tablet. It has Qualcomm's next-gen chipset and a lot of great features that made me enjoy the machine. I highly recommend it to business professionals who frequently travel. It seems Asus must've seen the Surface Pro and thought to itself, "We can do better." The result of this inspiration is the Asus ProArt PZ13 .

Also: I tested Lenovo's Windows laptop that doubles as an Android tablet, and it has so much potential

I mentioned the Surface Pro 11 because the two share many similarities, although the ProArt model is better suited for artists and creative professionals.

Upon lifting the laptop out of its box for the first time, you'll be greeted with a 13.3-inch, 3K (2880 x 1800 pixels) OLED touchscreen. Its resolution isn't as high as Microsoft's laptop, although the ProArt PZ13 more than makes up for this with image-enhancing apps.

It has Dolby Vision, support for the entire DCI-P3 color gamut, and VESA DisplayHDR True Black for ultra-dark shadows. Everything works together to ensure a stunning visual experience, except for the 60Hz refresh rate. That's a fine speed, but I would've liked to have 120Hz. At 60Hz, motion and animations on this laptop can look a little blurry.

Also: One of the most versatile laptops I've tested also has one of the best displays

The device has a really neat feature called Creator Hub. It's a dashboard app that lets you adjust the PZ13 on the fly. The most impressive of its many tools is Color Control, which lets you change the on-screen color gamut at any time. For example, the DCI-P3 option tweaks the colors so they're best suited for movies while Display P3 is recommended for artists as it more accurately displays hues. You can even adjust the color temperature. 

Creator Hub gives creative professionals a great amount of flexibility. Although I'm not an artist myself, I certainly appreciate having the ability to fine-tune my experience instantly.

Asus' machine is no slouch either, as inside the ProArt PZ13 is a Snapdragon X Plus chipset. I was able to maintain about 60 tabs open without experiencing any major slowdown. I had videos playing and Twitch streams running, and I could still check out my email without any issue.

Sadly, I couldn't get a specific benchmark number on the SoC (system on a chip). None of the major benchmarking tests have been updated for the Snapdragon X, but hopefully, that day will come soon.

Also: This lightweight laptop has one of the best displays I've seen, and it's not a MacBook Air

Like other Qualcomm-based laptops, the ProArt PZ13 has a ridiculously long battery life, and for once, the marketing materials were correct. This device ran for over 21 hours straight when on the Best Power Efficiency mode. I left it on overnight and was shocked to see it was still active in the morning. On Best Performance mode, the model manages to outperform most Intel-based laptops, as it lasted for about 14.5 hours on a single charge.

These battery times are perfect if you ever need to take the ProArt PZ13 on the road. There's no need to worry about the laptop dying on you at the worst moment.

The tablet is 0.35 inches thick and weighs a little under two pounds. Asus throws in a muted-green protective cover with the purchase. The cover adds some bulk to the device, although not by much. It'll fit snugly inside a bag.

As much as I like Asus' new computer, I didn't like the ProArt PZ13's keyboard. Asus states it has a 1.4mm key travel distance. On paper, that should ensure a good typing experience, but I felt the keyboard was flimsy. Pressing a key bends the accessory a bit.

Also: I tested Lenovo's Windows laptop that doubles as an Android tablet, and it has so much potential .

Furthermore, there are very few ports. You get three in total: two USB-C inputs and an SD card reader. Granted, the device is somewhat thin, so perhaps Asus couldn't find room for any more ports. Still, it could've at least included a headphone jack.

My last critique is admittedly a nitpick. I would've appreciated a free stylus in the overall package. Microsoft's 11th-gen Surface Pro had one when I got it, and I thoroughly enjoyed it. So unless you already have a pen, you'll have to buy one for the PZ13, which isn't a big issue since the laptop is fairly cheap.

ZDNET's buying advice

Prices for the Asus ProArt PZ13 start at $1,100 on Best Buy , which is a steal. There is a more powerful version available on Asus' website --  for $1,649 , you can purchase a ProArt PZ13 sporting Qualcomm's Hexagon NPU, delivering extra power.

Other than that, they're the same device. Get the Hexagon version only if you are expecting heavy workloads.

How we test laptops

We use a combination of methods to test laptops here at ZDNET. First, we acquire data from benchmarking software to analyze a system's metrics under the hood, and compare those to advertised numbers. Then, we spend an extended amount of time with the laptop (usually a week or two) using it the same way a typical consumer would, in order to analyze its portability, form factor, and how well the battery  actually  holds up, among others. For an extensive breakdown, check out our comprehensive  laptop testing methodology .

• Benchmarking:  We run a series of tests to put the computer's hardware through the wringer in order to see what it's capable of.  Cinebench  is one of the most commonly-used hardware testing suites, which tests the laptop's rendering performance on single and multiple CPU cores.  PCMark 10  is another powerful program that covers a wide variety of tasks performed in the workplace.
• Processor:  The "brain" of the laptop, and one of the most important factors that determines performance. This is tested in benchmarking software.

The display:  Brightness is measured in "nits," and color spectrums are tested in benchmarking software.

The graphics processor (GPU):  We test the GPU with a combination of benchmarking software, gaming, and media playback. 

Physical form factor:  We carry the laptop around for at least a week and note how well it commutes.

• Battery testing:  We test a unit's battery in a few ways. A handful of benchmarking programs have their own battery testing components, but we also will just let the laptop run for as long as it can under a medium load. 
• The human element:   As we mentioned earlier, metrics and system data is important, but numbers alone don't give you the full picture. This is where we weave in our personal experience with the device and tap into the practical use cases that consumers actually care about. 

Ultimately, our goal is to break down the capabilities of each and every laptop we test into digestible terms that people find useful.  

Featured reviews

One of the best samsung tablets i've tested is not a flagship (and it's on sale), this 13-inch laptop i recommend for work travel is not a macbook or a dell (and it's on sale), one of the best lightweight laptops i've tested made me forget about the macbook air.

Global Business Travel and Events Costs Moderating in 2024, with Continued Modest Increases in 2025

Latest research from CWT and GBTA reveals that while costs will continue to rise, the pace of these increases will be notably slower through 2024 and into 2025

Global business travel and events prices appear to be moderating following the dramatic increases seen in recent years. The 2025 Global Business Travel Forecast , published today by CWT, the business travel and meetings specialist, and the Global Business Travel Association (GBTA), the world’s largest business travel trade organization, reveals that while costs will continue to rise, the pace of these increases will be notably slower through 2024 and into 2025.

This reflects a stabilization in market conditions and a more balanced growth trajectory, according to the report, which uses anonymized data generated by CWT and GBTA, with publicly available industry information, and econometric and statistical modelling developed by the Avrio Institute.

“While the past few years have seen significant volatility in travel costs, our latest data suggests a period of relative stability is on the horizon,” said Patrick Andersen, CWT’s President & Chief Executive Officer. “Businesses can expect to navigate a more predictable pricing environment through 2024 and 2025, allowing for better budget planning and cost management. However, price regularity is fragile. The focus on geopolitical factors, inflationary pressures and ESG concerns remains critical.”

In 2023, the global average ticket price (ATP) was $688, representing a slight decline of -1.6% from the previous year. Europe, Middle East, and Africa (EMEA) recorded an ATP of $785 last year, the highest of any region. North America (NORAM) was the region that saw the steepest growth rate, with the ATP climbing +4.3% to $777. Conversely, the ATP in Asia-Pacific (APAC) slumped -7% in 2023 to $488, following a meteoric post-pandemic rise the year before. Demand for flights remains strong globally. A record 5 billion air passengers are expected in 2024, according to IATA, surpassing the 4.5 billion peak in 2019. Meanwhile supply chain constraints such as aircraft production issues and delays, as well as a focus on profitability, will also keep prices high. The forecast indicates global ATP will increase to $701 (+1.9%) in 2024 and $705 (+0.6%) in 2025. NORAM is expected to record the sharpest increase globally this year with the ATP reaching $804 (+3.5%), followed by $808 (+0.5%) in 2025. The ATP in Latin America (LATAM) is forecast to climb to $673 (+2.6%) in 2024, and $684 (+1.6%) in 2025.

In EMEA, the ATP is projected to increase to $797 (+1.5%) in 2024 and $808 (+1.4%) in 2025, reflecting moderate growth amidst inflationary pressures. For Asia-Pacific (APAC), the ATP is expected to rise to $677 (+2.3%) in 2024, and to $688 (+1.6%) in 2025 as the region continues to ramp up intra-regional travel. HOTEL The global average daily room rate (ADR) rose +3.9% in 2023 to $158, after a +30% rise in 2022. LATAM saw the biggest pricing gains in 2023, with the ADR increasing +10.7% to $93. APAC was not far behind, recording an ADR increase of +7.4% to $131.

Occupancy levels recovered to pre-pandemic levels in some markets, while the benefits from group business travel for meetings and events. However, there is still a lack of new hotel supply. These factors will continue to support elevated prices, with the global ADR forecast to +2.5% to $162 in 2024 and a further +1.9% to $165 in 2025.

ADRs in LATAM are projected to climb to $102 (+9.7%) in 2024 and $110 (+7.8%) in 2025, owing to various factors including healthy domestic and intraregional travel demand and broader inflation trends in the region. The ADR growth in APAC is expected to cool, reaching $136 (+3.8%) this year and $139 (+2.2%) next year. Smaller increases are anticipated in EMEA and NORAM as leisure demand softens. GROUND TRANSPORTATION Car rental companies are offering greater versatility, including airport and railway transfers, as well as one-way intercity transfers. Meanwhile, the cost of buying and operating cars is easing, and fleet concerns have stabilized, so suppliers are keeping rates in check, to stimulate demand. Global car rental prices rose +3% to $44.30 per day in 2023. LATAM saw the most pronounced increase, with prices shooting up +14.2% to an average of $35.30 per day. NORAM and EMEA saw more modest increases, with prices rising to $55.60 per day (+1.3%) and $48.80 per day (+2.5%), respectively. Looking ahead, global price growth in 2024 will likely be tempered, slowing to +2.5%, with an average daily rate of $45.40. A similar growth rate of +2.4% is predicted for global rates in 2025, with prices rising to $46.50. LATAM is forecast to continue seeing sharp price gains of +11% in 2024 and +7.9% in 2025. On the flipside, APAC car rental rates are trending downwards, with prices expected to drop significantly by -6.8% in 2024, followed by a further -3.4% reduction in 2025.

MEETINGS AND EVENTS The meetings and events sector has rebounded strongly post-pandemic, with heightened demand for in-person engagements. In 2023, the average daily cost per attendee fell to $155, down from $160 in 2022, representing a -3.1% decline. This decrease can be attributed to a shift in types of meetings being held. Many organizations opted for smaller, more business-focused meetings, often without costly incentive components, to manage budgets more effectively. This focus on cost control, including selecting more affordable venues and destinations, helped offset rising accommodation and F&B prices. Looking forward, the average daily cost per attendee is projected to increase to $162 in 2024, a +4.5% rise from 2023, and to approximately $169 in 2025, an additional +4.3% increase. This upward trend reflects the sector’s continued recovery and growing appetite for larger and more complex in-person events. As organizations anticipate rising costs, they are advised to plan with a 12-month horizon and consolidate travel and meetings spend to enhance negotiating leverage.

HELPING COMPANIES ASSESS THE IMPACT ON THEIR BUSINESS TRAVEL SPEND To help businesses better understand how these price changes might impact their travel budgets, CWT has created a Forecast Calculator based on data from the report. The tool allows organizations to visualize and quantify how predicted price fluctuations across airfares, hotel rates, ground transportation, and meeting costs might influence their individual travel programs. Leveraging forecast projections, the Forecast Calculator provides a personalized assessment of travel spend, tailored to each organization’s unique travel patterns and objectives. MARKING A DECADE OF INSIGHTS To commemorate this 10th edition of the Global Business Travel Forecast, CWT and GBTA have also produced a special supplement to the report, which will be released in the coming weeks. The supplement envisions three potential trajectories for the future of business travel—Base, Boom, and Bust—between now and 2040. It predicts how key megatrends such as technological advancements, demographic shifts, sustainability pressures, and geopolitical volatility, will shape the way in which business travel is viewed, managed, and experienced in these three distinct scenarios. It also provides strategic recommendations for navigating these changes, emphasizing how organizations can adapt to emerging challenges and opportunities in the evolving business travel landscape. For more detailed information, including regional breakdowns and in-depth insights on pricing trends, please view the full Global Forecast report which GBTA members can also download in the GBTA Hub .

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Global business travel and events costs moderating in 2024, with continued modest increases in 2025

September 19, 2024

Global business travel and events prices appear to be moderating following the dramatic increases seen in recent years. The 2025 Global Business Travel Forecast , published today by CWT, the business travel and meetings specialist, and the Global Business Travel Association (GBTA), the world’s largest business travel trade organization, reveals that while costs will continue to rise, the pace of these increases will be notably slower through 2024 and into 2025. 

This reflects a stabilization in market conditions and a more balanced growth trajectory, according to the report, which uses anonymized data generated by CWT and GBTA, with publicly available industry information, and econometric and statistical modelling developed by the Avrio Institute.

“While the past few years have seen significant volatility in travel costs, our latest data suggests a period of relative stability is on the horizon,” said Patrick Andersen, CWT’s President & Chief Executive Officer. “Businesses can expect to navigate a more predictable pricing environment through 2024 and 2025, allowing for better budget planning and cost management. However, price regularity is fragile. The focus on geopolitical factors, inflationary pressures and ESG concerns remains critical.”

Suzanne Neufang, CEO of GBTA, added, “The research shows that while a more stable period for travel costs is likely, businesses should remain vigilant to evolving pricing dynamics influenced by global trends. The next few years will require a strategic approach that balances cost management with sustainability, innovation, and responsiveness to market changes. At GBTA, our goal is to empower travel buyers and suppliers with the knowledge they need to adapt their strategies effectively in this shifting landscape.”

Key findings

In 2023, the global average ticket price (ATP) was $688, representing a slight decline of -1.6% from the previous year.

Europe, Middle East, and Africa (EMEA) recorded an ATP of $785 last year, the highest of any region. North America (NORAM) was the region that saw the steepest growth rate, with the ATP climbing +4.3% to $777. Conversely, the ATP in Asia-Pacific (APAC) slumped -7% in 2023 to $488, following a meteoric post-pandemic rise the year before.

Demand for flights remains strong globally. A record 5 billion air passengers are expected in 2024, according to IATA, surpassing the 4.5 billion peak in 2019. Meanwhile supply chain constraints such as aircraft production issues and delays, as well as a focus on profitability, will also keep prices high.

The forecast indicates global ATP will increase to $701 (+1.9%) in 2024 and $705 (+0.6%) in 2025. NORAM is expected to record the sharpest increase globally this year with the ATP reaching $804 (+3.5%), followed by $808 (+0.5%) in 2025. The ATP in Latin America (LATAM) is forecast to climb to $673 (+2.6%) in 2024, and $684 (+1.6%) in 2025. 

In EMEA, the ATP is projected to increase to $797 (+1.5%) in 2024 and $808 (+1.4%) in 2025, reflecting moderate growth amidst inflationary pressures. For Asia-Pacific (APAC), the ATP is expected to rise to $677 (+2.3%) in 2024, and to $688 (+1.6%) in 2025 as the region continues to ramp up intra-regional travel.

The global average daily room rate (ADR) rose +3.9% in 2023 to $158, after a +30% rise in 2022. LATAM saw the biggest pricing gains in 2023, with the ADR increasing +10.7% to $93. APAC was not far behind, recording an ADR increase of +7.4% to $131.

Occupancy levels recovered to pre-pandemic levels in some markets, while the benefits from group business travel for meetings and events. However, there is still a lack of new hotel supply. These factors will continue to support elevated prices, with the global ADR forecast to +2.5% to $162 in 2024 and a further +1.9% to $165 in 2025.

ADRs in LATAM are projected to climb to $102 (+9.7%) in 2024 and $110 (+7.8%) in 2025, owing to various factors including healthy domestic and intraregional travel demand and broader inflation trends in the region. The ADR growth in APAC is expected to cool, reaching $136 (+3.8%) this year and $139 (+2.2%) next year. Smaller increases are anticipated in EMEA and NORAM as leisure demand softens.

Ground transportation

Car rental companies are offering greater versatility, including airport and railway transfers, as well as one-way intercity transfers. Meanwhile, the cost of buying and operating cars is easing, and fleet concerns have stabilized, so suppliers are keeping rates in check, to stimulate demand.

Global car rental prices rose +3% to $44.30 per day in 2023. LATAM saw the most pronounced increase, with prices shooting up +14.2% to an average of $35.30 per day. NORAM and EMEA saw more modest increases, with prices rising to $55.60 per day (+1.3%) and $48.80 per day (+2.5%), respectively.

Looking ahead, global price growth in 2024 will likely be tempered, slowing to +2.5%, with an average daily rate of $45.40. A similar growth rate of +2.4% is predicted for global rates in 2025, with prices rising to $46.50. LATAM is forecast to continue seeing sharp price gains of +11% in 2024 and +7.9% in 2025. On the flipside, APAC car rental rates are trending downwards, with prices expected to drop significantly by -6.8% in 2024, followed by a further -3.4% reduction in 2025.

Meetings and events

The meetings and events sector has rebounded strongly post-pandemic, with heightened demand for in-person engagements. In 2023, the average daily cost per attendee fell to $155, down from $160 in 2022, representing a -3.1% decline. This decrease can be attributed to a shift in types of meetings being held. Many organizations opted for smaller, more business-focused meetings, often without costly incentive components, to manage budgets more effectively. This focus on cost control, including selecting more affordable venues and destinations, helped offset rising accommodation and F&B prices.

Looking forward, the average daily cost per attendee is projected to increase to $162 in 2024, a +4.5% rise from 2023, and to approximately $169 in 2025, an additional +4.3% increase. This upward trend reflects the sector's continued recovery and growing appetite for larger and more complex in-person events. As organizations anticipate rising costs, they are advised to plan with a 12-month horizon and consolidate travel and meetings spend to enhance negotiating leverage.

Helping companies assess the impact on their business travel spend

To help businesses better understand how these price changes might impact their travel budgets, CWT has created a Forecast Calculator based on data from the report. The tool allows organizations to visualize and quantify how predicted price fluctuations across airfares, hotel rates, ground transportation, and meeting costs might influence their individual travel programs. Leveraging forecast projections, the Forecast Calculator provides a personalized assessment of travel spend, tailored to each organization’s unique travel patterns and objectives.

Marking a decade of insights

To commemorate this 10th edition of the Global Business Travel Forecast, CWT and GBTA have also produced a special supplement to the report, which will be released in the coming weeks. 

The supplement envisions three potential trajectories for the future of business travel—Base, Boom, and Bust—between now and 2040. It predicts how key megatrends such as technological advancements, demographic shifts, sustainability pressures, and geopolitical volatility, will shape the way in which business travel is viewed, managed, and experienced in these three distinct scenarios. It also provides strategic recommendations for navigating these changes, emphasizing how organizations can adapt to emerging challenges and opportunities in the evolving business travel landscape.

For more detailed information, including regional breakdowns and in-depth insights on pricing trends, please view the full Global Forecast report .

About the 2025 Global Business Travel Forecast

The insights in this report are derived from a comprehensive analysis of over 75 million ticketed flights, more than 135 million hotel room night bookings, and approximately 35 million car rentals, covering data from 2018 through the present. Projections are informed by advanced econometric and statistical models, including ARIMA models developed by the Avrio Institute, along with expert analysis from CWT and GBTA personnel. This detailed analysis captures evolving trends and offers forward-looking insights for 2024 and 2025.

For a deeper dive into the trends and forecasts outlined in the report, join us for an educational session at GBTA Convention 2024 (Bella Center, Copenhagen) on Tuesday, November 5, 2024 (2:00 - 2:45 PM CEST).

About GBTA 

The Global Business Travel Association ( GBTA [gbta.org] ) is the world’s premiere business travel and meetings trade organization headquartered in the Washington, D.C. area and serving stakeholders across six continents. GBTA and its 8,000+ members represent and advocate for the $1.48 trillion global travel business and meetings industry. GBTA and the GBTA Foundation deliver world-class education, events, research, advocacy and media to a growing global network of more than 28,000 travel professionals and 125,000 active contacts. Visit www.gbta.org ,  www.gbtafoundation.org , and follow us on Facebook , LinkedIn , Twitter , and YouTube .

CWT is a global business travel and meetings solutions provider, with whom companies and governments partner to keep their people connected, in traditional business locations and some of the most remote and inaccessible parts of the globe. A private company, CWT provides its customers’ employees with innovative technology and an efficient, safe, and sustainable travel experience. Follow us on Facebook , LinkedIn , and Twitter .

About Avrio Institute 

Avrio Institute helps CxOs and global executive teams understand how technological and economic shifts will impact their respective industries, companies, and business models. Avrio Institute works with a diverse group of companies - from scrappy start-ups to Fortune 100 giants - across technology, financial, entertainment, healthcare, industrial, media and advertising industries. Led by Dr. Shawn DuBravac, Avrio Institute helps clients discern technological, economic, and industry trends and transformations as they unfold.

Media Enquiries:

If you're a journalist looking for assistance with a media query, we're here to help.

Contact us at [email protected] and one of the team will get back to you as soon as possible.

10 Essential Business Travel Tips You Should Know

Business travel can be both exciting and challenging, but having the right tips can make all the difference. For those new to business trips, knowing what to pack and how to navigate airports is required. For example, having a selection of 55x40x20cm size luggages will help you travel light and still have everything you need. These cabin bags meet airline size recommendations, making them perfect for those on the go. While backpacks are a convenient option for casual trips, they don’t offer the professional appearance or organization that’s ideal for business travel.

Being prepared can significantly impact your travel experience. Simple actions, like packing light and using portable chargers, can save you time and hassle. Efficient packing helps in organising and ensures that all essentials are within easy reach during your journey.

Another key aspect is understanding the culture and etiquette of the country you’re visiting. This can help you build better relationships and avoid misunderstandings. Staying aware of local norms and showing appreciation for local customs can improve your overall travel experience, making sure your business trip is a success.

1. Packing Smart and Light

Packing effectively can make your travel experience smoother. Start by choosing durable carry-on luggage to avoid checked bag fees and long waits at baggage claim. You can make the most of your space by using packing cubes, or reduce wrinkles by rolling your garments rather than folding them, which will also give you more room in your case. Stick to a colour palette to easily mix and match outfits. Remember essentials like toiletries, which should comply with TSA regulations, and a travel-size first aid kit for minor emergencies.

Keep electronics and chargers in easy-to-reach compartments. This helps during security checks and allows quick access when you need them. Be sure to pack a backup battery for your devices so you stay connected and productive, even during delays or unexpected situations.

2. Understanding Travel Policies

Familiarise yourself with your company’s travel policies before your trip. These guidelines typically cover expense reporting, preferred vendors, and booking procedures. Knowing these can help you make informed decisions during your travels and avoid out-of-pocket expenses.

Look for approved airlines and accommodations, as companies often have negotiated rates that can save money. Understand what expenses are reimbursable to eliminate surprises on your return. Keep detailed records of your transactions, including receipts, in an organised manner. This will make the reimbursement process smoother and faster.

Knowledge of booking procedures can also streamline your experiences. Some companies have online systems for booking travel directly. Using these systems can ensure your travel aligns with corporate standards and saves you time.

3. Leveraging Technology for Efficiency

Technology can significantly improve your business travel efficiency. Start by downloading travel apps that offer real-time flight updates , navigation assistance, and itinerary management. These tools help you stay on top of changes and manage your trip seamlessly.

Use online check-in for flights to reduce wait times at the airport. Consider digital boarding passes and mobile payment apps to simplify transactions. Sharing your itinerary through travel apps can keep colleagues updated without constant communication.

Cloud storage services can be valuable for storing important documents, ensuring you can access them from anywhere. Additionally, virtual private networks (VPNs) provide security when using public Wi-Fi. By integrating technology into your travel plans, you can stay productive and connected without complications.

4. Navigating Airports and Transit

Navigating airports smoothly is essential for maintaining a stress-free journey. You should check in online before arriving at the airport to save time. Carry your boarding pass on your phone to avoid handling paper.

Using TSA PreCheck or other fast-track options can reduce waiting times during security checks. These services let you keep shoes and belts on, saving you effort. It’s also helpful to familiarize yourself with the airport layout before your trip, especially large ones.

If you’re using public transport, using a dedicated transit app can help you navigate the unfamiliar routes. Knowing where to catch shuttles and taxis at the airport is also important for quick transitions between locations. Being prepared keeps your travel experience smooth and calm.

5. Maintaining Health While Traveling

Keeping healthy while travelling is important. Deal with time zone changes by adjusting your schedule a few days ahead of your trip. This can reduce jet lag effects. Stay hydrated by drinking water throughout your journey. The air circulated around aeroplane cabins can be very dry, which means dehydration is a risk on flights . Snacks like nuts or fruit are smart choices to maintain energy and avoid unhealthy airport food.

When you arrive at your destination, take short walks to stay active. Fresh air and light exercise can help adjust your body’s rhythm. Don’t forget hand sanitizer and sanitising wipes to keep germs at bay while on the go.

6. Staying Connected and Productive

Staying connected is a priority when travelling for business. A reliable laptop or tablet lets you handle work tasks efficiently. Make sure your devices are charged and carry a power bank for backup.

Use cloud-based services for file access anywhere so you have everything easily to hand. Scheduling tools can also help manage your time effectively, keeping meetings and tasks on track.

Keep earphones handy. Noise-cancelling options can create a quiet work environment, even in busy spaces like airports and trains. Staying productive while travelling means preparing your tools and planning ahead to maintain focus.

7. Download travel and work apps in advance

Downloading apps before you travel makes your journey smoother. Use travel apps to keep track of flights, check weather updates, and find local attractions. These apps can provide real-time info that’s important when plans change quickly.

For work, downloading productivity apps helps you manage tasks. Calendar apps can send reminders for meetings in different time zones, ensuring you don’t miss important calls or deadlines.

Having maps and language translation apps is helpful too, especially in foreign cities. With these installed, you can navigate new places with ease and communicate more effectively. Pre-installing essential apps ensures you’re ready for anything that comes up on your trip.

8. Stay connected with portable Wi-Fi or SIM cards

To stay online wherever you are, consider portable Wi-Fi devices or local SIM cards . These options offer reliable internet access without relying on public Wi-Fi, which can be slow or unsecured.

Portable Wi-Fi is convenient as it allows multiple devices to connect. This is useful if traveling with colleagues. Local SIM cards can be a cheaper alternative if data usage is high, as they offer local rates.

Research the coverage and pricing of these options before you travel. Ensuring strong internet access lets you continue working wherever you are, without worrying about losing connection or encountering high roaming charges.

9. Use a travel rewards program

Enrolling in a travel rewards program can improve your business trips. These programs offer points for flights, hotel stays, and car rentals, which can add up over time for discounts or upgrades. Consider programs that align with your usual airlines or hotels to maximize benefits. Things like free checked bags, lounge access, or priority boarding can make a big difference during frequent travels.

Some programs also offer special discounts on travel-related expenses. Checking your eligibility before booking ensures that you use the best deals available, saving money and improving your travel experience.

10. Have local currency ready

Having local currency ready when you arrive is a smart move. It allows for smoother transactions, especially at places that don’t accept credit cards. Airports often have exchange counters, but rates can be high. Consider exchanging some money in advance or withdrawing from local ATMs upon arrival. Check if your bank offers fee-free international withdrawals, as this can save costs.

Carrying small denominations is helpful for tipping or paying for small purchases like public transit tickets. Being economically prepared ensures you can handle expenses easily without relying solely on cards.

Final thoughts

Travelling for business is equally thrilling and challenging. Whether you’re packing smartly, staying connected, or managing your time efficiently, each aspect plays a key role in the success of your trip.

Remember to plan ahead and stay organised. This will help you handle unexpected events more easily and keep your focus on your work goals. Following essential travel tips can make your trips smoother and more productive.

Your ability to adapt and utilize available resources can greatly improve your travel experience. With the right strategies, you can ensure that your business travels are not only efficient but also enjoyable.

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