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Opiniones 1,8.

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Estafa!!! sigo esperando el reembolso de mi vuelo , lo cancelaron por overbooking hace más de 4 meses. ESTAFA !!TIMO!!

Fecha de la experiencia : 10 de diciembre de 2023

Respuesta de Sky-Tours

Dear Passenger, We regret any inconvenience caused to your travel plans. Typically, in the event of any flight changes or cancellations, we strive to promptly notify passengers and offer alternative travel options. If you have contacted our customer support team, we should have already addressed your concerns accordingly. However, you may still provide your order number beginning with ST or AT, and we will verify the issue you have raised. Best Regards, Service Team

Estafa en toda regla

Estafa en toda regla. Me cancelaron el vuelo en diciembre por overbooking y sigo esperando que me reembolsen el dinero. ESTAFA! TIMO!

Atención al cliente es excelente - poco frecuente hoy día.

Reservando un vuelo con más que un aerolínea implica algunas confusiones sobre información, pero los agentes de Sky-tours han respondido rápidamente, bien y con educación en cada ocasión. La compra era fácil al principio, y es difícil hoy día encontrar un servicio de atención al cliente bueno después de haber gastado el dinero, que parece lo único que les interesa muchas agencias. Usaré Sky-tours en el futuro.

Fecha de la experiencia : 01 de mayo de 2022

Les reservé 4 billetes a Menorca y…

Les reservé 4 billetes a Menorca y nunca me los enviaron, me enviaron un email intentando cobrarme mas para enviarme los billetes y me negué y me indicaban que me anularían los billetes, después los compré con la aerolínea y ellos se pusieron en contacto con la misma y me anularon esos billetes también. A fecha de hoy llevo gastados 900€ en billetes y no tengo ningún billete de avión. Esta gente no tiene teléfono de contacto, nadie te resuelve los problemas y el formulario de contacto lo único que hacen son contestaciones sin sentido y sobre todo sin solucionar nada. Les he puesto una denuncia porque estoy desesperada. No compren sus billetes aquí.

Fecha de la experiencia : 11 de abril de 2023

CONFIRMAR MI CHECK 7022267 ANTES DE DENUNCIARLOS

URGENTE QUISIERA QUE ME CONFIRMEN MI COMPRA QUE ESTA AUN EN PORCESO RESERVA 7022276, A NOMBRE DE CARLOS BRICEÑO ORTIZ RUTA TRUJILLO A LIMA Y VECEVERSA PARA EL 01 DE ABRIL DEL 2022, CONFIRMEN MI CHECK IN A MI CORREO URGENTE ANTES INICIAR LAS ACCIONES LEGALES.

Fecha de la experiencia : 29 de marzo de 2022

Dear Customer, Thank you for writing us. We have checked the details and found that the low cost airlines you were trying to book, could not confirm the reservation hence our representative sent you the next available offer but you decided to not proceed. The order is already marked as canceled and there is no charge to your card, please write us at https://support.sky-tours.com for any further assistance. Regards Exclusive Care Team

Compré un tiquete para españa el día…

HACE UNOS DÍAS COPIÉ ESTO Y LES DI 1 ⭐️ Compré un tiquete para españa el día jueves 13 de abril por soy tours y el pago se débito de mi cuenta. Efectivamente me llegó una confirmación del pago y # de orden #7378156. El día viernes 17 a las 7:50pm le llego un mail (a spam) de que la reserva no pudo ser realizada y que me devolverían el dinero. Tristemente no pude viajar a España y ahora intento comunicarme por diferentes medios con sky tours y no responder en su chat 24/7 tampoco al mail. Incluso llame a argentina a la línea de atención y tampoco responden. Es muy triste que le hagan eso a las personas. Que me recomiendan para recuperar mi dinero? —————————- HOY RECIBÍ MI DINERO TAL CUAL ME RESPONDIERON, muy amable Ericka de soporte siempre estuvo atenta a mis correos. Les doy 3 ⭐️⭐️⭐️ porque respondieron y no es estafa como muchas personas piensan. No les doy las 5 porque no pude viajar y fue triste desempacar a ultimo minuto. SALUDOS!

Fecha de la experiencia : 12 de abril de 2023

Dear Daniel Garcia Montoya, Thank you for choosing Sky-tours.com We regret the inconvenience caused to you, please note you were trying to book an urgent International travel and one or more flight returned as unconfirmed by the airlines. We do not charge funds until the order is issued, however the bank keeps a soft authorization on the approved funds . We are already released the funds authorization and the same shall be updated in the original form of payment. Please note some banks may take 7-10 business days to update their records. In case you need any further assistance, please write us at https://support.sky-tours.com Regards Exclusive Care Team

SUPER ESTAFA

SUPER ESTAFA, NI CASO, 1 O 2 DIAS ANTES TE LO CANCELAN , TIMO TOTAL, NI RESPONDEN NI DEVUELVEN EL DINERO, NUNCA MÁS. Esto fue justo el día antes de nochevieja dirección Londres .

Fecha de la experiencia : 31 de diciembre de 2023

Buenos días, no encontramos ninguna reserva a su nombre. Todos nuestros clientes reciben los reembolsos que les pertocan, sin excepción. Por favor, verifique que su reserva sea realmente con nuestra empresa, hay muchas confusiones. Aún así, puede contactarnos a diario a nuestro correo [email protected]. Muchas gracias

tuve una ayuda muy buena rapida y mucha…

tuve una ayuda muy buena rapida y mucha tolerancia a todas mis dudas, estoy muy feliz con el soporte brindado, volvere a comprar con ustedes

Fecha de la experiencia : 25 de abril de 2022

Compre unos vuelos para mi luna de…

Compre unos vuelos para mi luna de miel, y por algun motivo nos los cancelaron( lo tipico de que las tarifas han cambiado..) llevo 5 dias con el saldo retenido y no puedo comprar unos nuevos. Son 2500€ y me figura retenido hasta el 19/04 es decir 1 mes. Que tipo de eatafa es esta? Numero de reserva 7022781

Fecha de la experiencia : 03 de abril de 2022

Dear Customer, Thank you for choosing Sky-tours.com We regret the inconvenience caused to you. Please note that the funds were released from our side today (4th April 2022), your bank should be able to see the same in their records. You may speak to your bank manager to speed up the process . In case you need any further assistance, please write us at https://support.sky-tours.com . Regards Exclusive Care Team

Que robo más grande pagué 599 euros…

Que robo más grande pagué 599 euros para un vuelo Madrid Santo Domingo en diciembre para volar en marzo y aún no recibo nada no hay ninguna respuesta en un mareo y un robo a la clara

Fecha de la experiencia : 06 de diciembre de 2023

Dear Passenger, We sincerely regret the situation you've encountered. If you made your booking through our website, upon successful payment, you should have received a notification email confirming payment success. Similarly, once the ticket is issued, we send out an email notifying you of successful ticket issuance. Regarding the issue you've raised, please provide the order number beginning with ST/AT and forward your concern to [email protected]. Our customer support team will promptly address your concerns. Furthermore, please be advised that our website can be accessed via https://new.sky-tours.com/ and https://iw.sky-tours.com/. If you did not book your ticket through these websites, we regret to inform you that we are unable to provide assistance. Best Regards, Service Team

ESTAFA! ESTAFA! ESTAFA!! están denunciados en la policía nacional por haberme hecho perder más de 400e. Compré mis billetes (tenerife_sevilla) el 24 de diciembre a través de transferencia bancaria, al pasar 5 días y no recibir los billetes ni respuesta a emails ni chats de atención al cliente, me dispongo a ir a mi banco para que me retroceda la transferencia. El director me dice que eso no se puede hacer! El dinero ya está en sus manos y eso que en la página ponía que aún no habían mandado los billetes de avión porque estaban "pendiente de pago"... entonces .... donde esta mi dinero??? La única solución; DENUNCIARLOS!! Ya está en manos de la policía.

Fecha de la experiencia : 24 de diciembre de 2023

Dear Lui, If you book a ticket on our website, you will receive two emails automatically sent by the system (payment successful and ticket issuance successful). If you do not receive the email, it may be that the reserved email address is incorrect. You can contact the customer service department ([email protected] ) at any time to help you verify the order status. Colette

SKY TOURS = LADRONES

Son unos estafadores, no compren ningún viaje con ellos!! Desde hace dos años retienen más de 2000€ que pagué por un vuelo que se canceló a causa de la pandemia. Emitieron un vale pero pusieron mil pegas para que no lo pueda usar y ahora se niegan ampliar su fecha de caducidad, comunicándome que el vale ya perdió su valor. Esa gentuza no se merece ni un euro de vuestro dinero!! Ya voy por la segunda reclamación con la oficina de consumo de Andorra, tened mucho cuidado con ellos y comprad vuestros vuelos en agencias serias!!

Fecha de la experiencia : 01 de junio de 2022

Dear Claudia, Thank you for writing us, we regret the inconvenience caused to you. We request you to kindly write to our finance department for the exception at [email protected]. Regards Exclusive Care Team

Hola esta compañía no da la cara

Hola esta compañía no da la cara! Hice una reserva hace 48 horas con número 7035341 a nombre de Elizabeth Pérez y aún no me envían el correo de confirmación, ni me contestan el teléfono (llevo todo el día llamándolos). El cargo a la tarjeta sigue retenido y lo quiero es anular la compra!!!!!!! Veo que le pasa a muchas personas, lastima que existan compañías así. Favor contestarme o empezaremos acciones legales!.. La verdad que luego me contestaron y hicieron la devolución con amabilidad y rápidez. Muchas gracias!!

Fecha de la experiencia : 26 de abril de 2022

Dear Customer, Thank you for choosing Sky-tours.com Please note that your reservation has already been canceled upon your request to our support team and no funds were charged. Any amount on hold should have been reversed automatically. Regards Exclusive Care Team

Compré un boleto a españa po Sky-Tours y nada que me envían los tiquetes AYUDA PORFAVOR

Compré un boleto a españa po Sky-Tours el día de ayer y me enviaron un correo de la reserva #7393541 y un mensaje de texto a mi número diciendo que los tiquetes me los enviar de 3 a 24 horas y no me a llegado el tiquete. El vuelo se supone que es el día de mañana y nada que recibo los tiquetes. Enserio neceisto ayuda realmente pedi ese dinero prestado para poder viajar PORFAVOR LES PIDO ME DEVUELVAN MI DINERO, ESTO NO ES UN JUEGO. Ayúdenme cómo puedo hacer para que me regresen el dinero ??? 😭😭😭

Fecha de la experiencia : 09 de mayo de 2023

Dear Nicolas, Thank you for choosing Sky-tours.com We regret the inconvenience caused to you, please be informed that the airlines could not confirm your reservation as the last few seats got sold out before you completed the purchase. The funds were not charged however your bank kept the authorized amount as a soft hold. We already released the funds authorization from our end and the soft hold shall be released by your bank. Please note some banks may take 7-10 business days to update their records, In case you need any further assistance kindly write us at https://support.sky-tours.com Regards Exclusive Care Team

ESTAFA SKY-TOURS

Compre 2 pasajes a San José, Costa Rica a través de sky tours. Luego de pagar me ha llegado un mail solicitándome más dinero porque los vuelos habían cambiado. llamé a la aerolínea y esto no era así,,, los vuelos no habían cambiado. Sky tours sigue sin enviarme mis boletos de viaje, al llamar nadie contesta, los mails tampoco los contestan. SON UNOS ESTAFADORES. Llegué a ellos por sky scanner y lamentablemente si no hay respuesta habrá que demandarlos....

Fecha de la experiencia : 11 de octubre de 2022

Dear Customer, Thank you for choosing Sky-tours.com Please note your order could not be confirmed due to change in airfares by the airlines. We offered you the next alternate option and as you rejected the new option, the order has been canceled for full refund. The funds will be credited back to its original form of payment within 2-5 business days. The information was communicated to you via email, In case you need any further assistance, please write us back at https://support.sky-tours.com Regards Exclusive Care Team

No confirmación de reserva 7377236

Compre pasaje a USA, Lax, pues debo viajar por motivos familiares. Me llego un tiket a mi correo , indicando que la reserva no ha sido confirmada # 7377236. Dos veces me han cambiado las rutas y pidiéndome sean confirmadas, lo cual realizo. Estoy a 2 días de mi viaje u no recibo confirmación de mis vuelos, que además son con rutas poco convenientes . Escribo correos y no responden. El cargo ya fue hecho a mi tarjeta de crédito. Solicitó dejar nula la reserva y realicen la reversa a mi tarjeta, pues por ya no recibí la confirmación mi viaje y este nivel d estrés es insoportable. No tienen derecho a reírse así de las personas

Fecha de la experiencia : 15 de abril de 2023

Dear Janet, Thank you for choosing Sky-tours.com We regret the inconvenience caused to you , please note that the airlines could not confirm your reservation as one of more flight got sold out. Since this was an urgent travel, we were unable to confirm any alternate option for you. Upon your request, the order is canceled and the funds are released to its form of payment. In case you need any further assistance, please write us at https://support.sky-tours.com. Regards Exclusive Care Team

dijeron de 15 a 60 dias cuando van…

dijeron de 15 a 60 dias cuando van a devolverme el dinero

Fecha de la experiencia : 27 de diciembre de 2023

Dear Passenger, Should you have submitted a refund request, please rest assured that we will diligently monitor the progress of your refund and the associated process. Upon completion of the refund procedure, you will receive an email notification from us. Kindly provide us with the order number commencing with either AT or ST to facilitate our investigation into your booking. Best Regards, Service Team

TERRIBLE. Compre unos tiquetes a méxico, minutos más tarde me llega un correo en donde se me indica que la tarifa ha aumentado. Me ofrecen otro vuelo alterno por la misma tarifa o cancelar con un reembolso del 100%. Esto fue el 11 de junio del 2022 a la fecha no he recibido el rembolso, tampoco respuesta por parte de centro de ayuda, siempre quedan en verificar. Es. Es necesario cuanto tiempo para esa verificación? Por favor no compren por medio de Sky-tours.

Fecha de la experiencia : 02 de agosto de 2022

Dear Daniel, Thank you for choosing Sky-tours.com We have checked our records and found that we never charged your card , the bank authorized the funds which was reversed back to its form of payment immediately. In case you still see the funds on hold, kindly speak to your bank manager or send us your bank statement at https://support.sky-tours.com Regards Exclusive Care Team

Mi experiencia comprando en Sky-Tours está siendo terrible. La opción que me vendieron no la tenían disponible y luego empezó toda la mala experiencia, me escriben a cualquier hora del día o la noche ofreciéndome malas opciones, y cuando finalmente me dan una aceptable, pago de inmediato el costo adicional (ya que esta opción era más cara), confirmo que la acepto y no hacen nada, horas después me envían otra alternativa peor... ya van dos días con stress por no tener mis boletos confirmados, me han solicitado un cobro adicional y encima, no proceden con las compra cuando les confirmo. Terrible!

Fecha de la experiencia : 03 de febrero de 2023

Dear Pedro, Thank you for choosing Sky-tours.com We regret the inconvenience caused to you. Please note that this happens quite rarely and the chances are higher with multiple airlines and urgent travel . Its unfortunate that the nature of the airfares doesn't allow us to guarantee a fare until the ticket are issued. In case you need any further assistance, please write us at https://support.sky-tours.com Regards Exclusive Care Team

Necesito mi ticket para poder viajar URGENTE

Por favor realice mi compra para viajar la proxima semana de londres a Bogota y aun no me llega mi ticket, aparece procesando y la verda me enpiezo a preocupar mi numero de reserva es 7230506

Fecha de la experiencia : 27 de noviembre de 2022

Dear Customer, Thank you for choosing Sky-tours.com Please note that the airlines could not confirm your reservation as booked, we have sent you an email with the same information. Your card is not charged as of now, we have notified our sales team to look for next available option and share the same with you. In case you need any further assistance, please write us at https://support.sky-tours.com Regards Exclusive Care Team

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Tripofertas Comentarios y opiniones sobre portales de viajes

Skytours: opiniones 2024 sobre el comparador de vuelos ¿fiable.

Enrique Garcia Portales de Viajes , Vuelos 3 Comentarios 1,555 Vistas

Skytours es un portal que sirve como comparador de vuelos baratos entre miles de aerolíneas con muy buenas opiniones , por lo que voy a comprobar con algunos ejemplos prácticos sus ventajas e inconvenientes para que tengas toda la información y te ayude a decidir.

Índice de Contenidos

• 1 Skytours: opiniones generales del portal
• 2 Skytours: comparador de vuelos baratos a examen
• 3 ¿Skytours es realmente fiable?
• 4.0.0.1 Precios - 90%
• 4.0.0.2 Utilidad - 90%
• 4.0.0.3 Usabilidad - 60%
• 4.1.1 Opiniones

Skytours: opiniones generales del portal

Lo primero que vemos al entrar en el portal es directamente el buscador, sin mucho más, muy parecido al portal Skyscanner que he comentado en un artículo anterior. Aquí simplemente tenemos que introducir las fechas de ida, vuelta, destino y llegada, anotando si queremos vuelos directos únicamente o no importa que incluya escalas.

Como ejemplo, Trustpilot le otorga una nota media de 8,4 sobre 10 basado en casi 2.000 opiniones de viajeros que lo han utilizado, y sabiendo que el sector de viajes es el que, junto con telefonía, genera más reclamaciones, es una nota bastante decente.

Skytours: comparador de vuelos baratos a examen

Lo mejor para poder explicar cómo funciona el comparador de vuelos Sky-tours es probándolo, y en este caso he realizado una búsqueda para un viaje a Nueva York con salida desde Madrid, encontrándome con los siguientes precios:

Una ventaja que le veo a Skytours respecto a otros portales como Edreams , es que el precio que te pone ya es total, es decir, que no tienes que sumarle más (a menos que quieras contratar algún extra como equipaje o seguro de viaje), algo que debería ser la norma, pero que en los portales de vuelos, lamentablemente, suele ser la excepción.

También, otra diferencia con el portal Skyscanner que he comentado anteriormente es que Sky-tours sí que te vende el billete directamente, es decir, que no te lleva finalmente al portal de tal o cual compañía.

¿Skytours es realmente fiable?

Me he estado documentando sobre Sky-tours, y realmente no se trata de un chiringuito creado desde un garaje, sino que mucho antes de que existiera como portal, allá por 1973 comenzó a operar en Alemania, dando el salto hace casi 20 años a EEUU, y en la actualidad se encuentra presente en más de 60 países de todo el mundo, siendo uno de los operadores que más billetes de avión vende a escala mundial.

En resumen, Sky-tours es un portal ideal para comprar vuelos baratos, ya que compara miles de vuelos de aerolíneas convencionales y también lowcost, por lo que así te aseguras de tener los vuelos más económicos posibles, y además, con precios finales. Como inconveniente, los resultados se ofrecen en un formato que no es muy cómodo, pero que permite directamente reservar el vuelo desde la misma web, lo que ahorra tiempo. En cuanto a las opiniones, son bastante positivas en base a los resultados de Trustpilot, pero me gustaría que pusieráis en la sección de comentarios vuestras experiencias, tanto positivas como negativas utilizando este portal para que ayuden a otras personas a tener más referencias.

Review Overview

Precios - 90%, utilidad - 90%, usabilidad - 60%.

Etiquetas Sky-tours Sky-tours comentarios Sky-tours comparador Sky-tours comparador de vuelos Sky-tours experiencias Sky-tours fiable Sky-tours opiniones Sky-tours vuelos baratos Skytours Skytours comentarios Skytours comparador de vuelos Skytours experiencias Skytours fiable Skytours opiniones Skytours vuelos baratos

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3 comentarios.

NO RESERVEN CON SKYTOURS. Intenté reservar con ellos y me dio fallo la página en el tramo final, como no recibí ni billete ni confirmación ni habia cargo en la tarjeta, decidi comprar con otra compañia, al cabo de varios dias me hicieron el cargo en la tarjeta y ni si quiera habian enviado billete ni confirmación.

Como ya tenia otro billete les pedi amablemente que me devolvieran el cargo, y me dijeron que no, que el billete ya estaba emitido y no se devolvia. Cuando les dije que no me habian enviado billete, de pronto me enviaron una «copia» del billte «supuestamente enviado» lo cual es falso, asi que deduzco que lo manipularon dado que les amenacé con denunciarles por fraude.

Son unos sirvenguenzas y lo peor es que leyendo en otros foros de hace varios años, no es la primera vez que pasa algo asi. Asi que si sirve de algo NO COMPREN CON ELLOS, ES UNA ESTAFA!!!

Hola Leyal A mi me acaba de pasar que me dio fallo porque mi tarjeta según ellos no esta habilitada y me dice que vuelva a intentar con otra, a ti te decía eso? Gracias por tu respuesta y una pena que te haya sucedido esto. A mi me paso con una agencia de viajes hace años que me estafó con el pasaje, espero no estar viviendo algo similar con este sitio que aqui se describe como confiable. La gente del sitio que me sugiere en caso de que carguen el costo en estos dias?

A mi me pasó algo parecido con Edreams, pero es verdad que cuando un billete esta emitido ya no lo pueden echar atras. A mi me tocó coger un seguro de cancelación y me devolvieron el dinero, pero no el coste del seguro. Con el tema de los billetes de avion hay que tener cuidado, pero no es necesariamente con Skytours, te podría haber pasado con cualquiera

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Reviews 1.8.

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This is a scam website

This is a scam website. They booked our flight and charged us (sent us confirmation and itinerary even) but then at some point canceled our booking without notifying us. In response, an email was not sent notifying me of the canceled reservation. A charge was made to the card and email with confirmation sent after booking. We had to book a last minute flight home on the day of travel because Sky Tours failed to communicate.

Date of experience : April 01, 2023

Reply from Sky-Tours

Dear Elizabeth, We regret the inconvenience caused to you We have checked the details and found that your reservation was never confirmed by the airlines and the funds were never charged. When the order was marked as canceled, an email notification was sent to your email. In case you need any further assistance , please write us at https://support.sky-tours.com Regards Exclusive Care Team

poor customer service

Similar to others, I booked a ticket on Feb 17th and was cancelled with “dynamic airfares” as an excuse. Then they offerred me another ticket but more pricey. So I canceled my reservation and want my money back but it has been more than 10 days and I still have no update about my status. Totally disapointed, never use this service again. Update: just received an email and they said they have fully refund mine but take more time to show up. At least I know my current status.

Date of experience : March 03, 2023

Dear Customer, Thank you for choosing Sky-tours.com We regret the inconvenience caused to you, please note the funds are not charged until the tickets are issued however the bank approves the amount and creates a soft hold on the authorized amount. The moment the order was canceled , we notified the banking system to release the funds and the same shall be updated in the original form of payment. Some banks takes 7-10 business days to update their records. In case you need any further assistance, please feel free to write us at https://support.sky-tours.com Regards Exclusive Care Team

SCAM - Run and protect your personal and credit information.

I booked a ticket for my son to go back to school in Florence, Italy with Sky-Tours last Friday - he received an email to view his itinerary on Sunday where he was informed in fine print that his booking was canceled. I truly believe this place is a scam and I hate I put my information on this website including my credit card information. Perhaps this site is used to gather personal information and credit card numbers, etc. I am canceling my credit cards.. I suggest everyone who deals with them would do the same. My credit card is still pending. I will need my refund ASAP.

Date of experience : January 06, 2023

Dear Customer, Thank you for choosing Sky-tours.com We regret the inconvenience caused to you. Please note that we are in service for more than 30 years now, unfortunately your reservation could not be confirmed as it was an urgent travel and while you completed your purchase the tickets were sold out . Your funds are not charged and the bank was notified to release the authorized funds to its original form of payment immediately, however some banks take 3-5 business days to update their records. In case you need any further assistance, please write us at https://support.sky-tours.com Regards Exclusive Care Team

Made an airline ticket purchase - very fishy

Made an airline ticket purchase - we were directed from Kayak. Only got a funky confirmation, no airline info Review follow-up: Today, 5 days after the purchase and having filed a clarification with my credit card, the company responded with a valid PNR and airline info. I had requested a refund from Sky tours a couple of hours after the purchase and had not heard from the company until today. I had already made another ticket purchase due to the uncertainty and feeling that I had been scammed.

Date of experience : June 19, 2023

Dear Customer, We are unable to retrieve any details with the information provided by you. We requested additional information however could not find anything with the additional information provided as well. We have flagged the review at the moment, in case you need any further assistance please feel free to write us at https://support.sky-tours.com Regards Exclusive Care Team

Ticket could never be confirmed

Sky-Tours could never book the flights, which I originally purchased even after asking additional payment to confirm my reservation. I need some evidence right away that Sky-Tours has already refunded my money for my reservation # 7403411. Because 10 working days or even longer to reflect it back on my bank account sounds too long, I cannot believe any more after checking such bad reviews on Sky-Tours, which I agree. Please send me any evidence of your paying back to my account as soon as possible! Update: I could get the full amount refunded already. Thank you. One more star added. It would be better for Sky-Tours to clearly explain the procedure at the beginning and also when you ask the additional payment. Everyone would expect that the ticket could be confirmed quickly at the original price. We all do not want to chase you to get responses.

Date of experience : May 27, 2023

Dear Shinobu, Thank you for choosing Sky-tours.com We regret the inconvenience caused to you, please note that the airlines could not confirm your reservation . We have marked your order as canceled and funds shall be released to its original form of payment. In case you need the cancellation receipt of the transaction, please write to our account team at https://support.sky-tours.com and they shall share the details in personal with you. Thank you Exclusive Care Team

I puchased some tickets a few days ago…

I puchased some tickets a few days ago and they have not been confirmed yet. I cannot contact anyone on the phone or on support and I have no information about my booking #7369076! UPDATE:thank you for the fast reply. I have already forwarded this information. The money is taken from mu card but the email says I have nothing confirmed yet. Need confirmation asap plase.

Date of experience : April 03, 2023

Dear Garikoitz, Thank you for choosing Sky-tours.com We have checked the details and found that one of the traveler's name is not mentioned properly hence we have sent you a support email to verify the same. Kindly check your email and reply us back. In case you need any further assistance please write us at https://support.sky-tours.com Regards Exclusive Care Team

The worst ever experience

The worst ever experience with this agency.With my husband we booked the international tickets for 2persons (3flights). We got the confirmation mail with the correct names of the passengers. However, They did a huge mistake on one of the passenger name (they wrote my husband first name as my family name). I couldn't get my boarding tickets because of non matched passenger name with passport. We tried to reach them by many online chat, many calls and many emails. No response from their side, we had to buy new return tickets for additional prices. Waiting their response for refund. ESCAPE.

Date of experience : January 07, 2023

Dear Customer, Thank you for choosing Sky-tours.com We regret the inconvenience caused to you, please note that your support request is already summited to a supervisor . Please allow us sometime to investigate the issue and find a solution, someone will get back to you from our support team. We appreciate your time and patience Regards Exclusive Care Team

Cancelled without notification.

I booked 2 fares with them more than 3 weeks prior to departure date. And when I tried to check in for the the flight found out like other reviews that my flights are not confirmed. My credit card was charged and email states booking confirmed. When I try to pull the itinerary on on sky tours then it says cancelled. I understand the part that tickets are not confirmed immediately after purchase but at least this sky tour can send an email that ticket not issued due to whatever reason. Now 4 weeks later closer to my travel date I have to buy international tickets at very high price compare to what initially paid.

Date of experience : January 01, 2023

Dear Mr. Sethi, Thank you for choosing Sky-tours.com We regret the inconvenience caused to you, please note that an email was sent to you with a notification that the order could not be confirmed and the funds were released to its original form of payment. In case you need any further assistance, please write us at https://support.sky-tours.com Regards Exclusive Care Team

Shocking. 3 confirmation emails all exactly the same. Checked my itinerary (Thankfully) only to find out flight had been cancelled. Already applied for visa with this return flight. No one let me know they had been cancelled. Awful customer service. Man on other end of line after about 20 calls had No network coverage and was very unhelpful. AVOID.

Date of experience : June 23, 2022

Dear Mr. Hollands, Thank you for choosing Sky-tours.com The airlines fares are dynamic and changes frequently, your order could not be confirmed as the fares were sold out. In case you need assistance with new reservation , you can write to our sales support team at https://support.sky-tours.com and they shall help you with a manual reservation on the best available fares. Regards Exclusive Care Team

Where is our reservation?

Hi so we are supposed to flight on March 21st to Puerto Vallarta with Air New Zealand but the receipt also said through United Airlines. No signs of this flight on Air New Zealand website and we never received the ticket, only a receipt. The plane is apparently on United Airlines but I doubt that we actually booked it. We are confused and we are not sure how to get refund as the flight is supposedly Tuesday morning in less than 24h.

Date of experience : March 20, 2023

Dear Louise, Thank you for choosing Sky-tours.com We request you to kindly get in touch with our support team immediately at https://support.sky-tours.com Regards Exclusive Care Team

Big mistake, DONT

I made the mistake of looking at all the reviews on sky-tours after booking a internal flight in Hawaii. With all the bad reviews I feel anxious, after 24 hours my flight confirmation is still in process. My order number is #7380041, the site is really badly built, no way to access the chat for support. If the company does not give me a follow-up before the end of the day, I intend to contact my banking company to cancel the purchase. I am very disappointed to be part of the long list of dissatisfied customers.

Date of experience : April 15, 2023

Dear Ms. Bewa, thank yo for your comment. Our team is working very hard with the airline in order to get your ticket issued. When the airline takes also too long to confirm the seats, we employ a lot of effort to get our passenger's requests fulfilled. In your case you have been contacted by our support team in the past 2 hours, please we await your response. Thank you, Best regards

My cancelled flight on 2022 is still not refunded. Been emailing numerous times also calling the customer service but not getting back anything. They are unreachable at some point.

Date of experience : January 27, 2023

Dear Roxann， We have verified that you have been sending emails to the system email [email protected] before but did not send the correct email to the customer service department [email protected], so we are sorry that we did not reply to your message in time. However, we have already transferred and refunded your money through Paypal on February 12th. If there is anything else we can help you with, please feel free to contact us. Colette

Flight change and no notification

Booked in January for travel on May 20th and tickets were issued. Called the airlines this week to confirm the trip and found out that flight details had changed and sky tours was notified back in January but they failed to update the tickets. Have been trying to reach them for two days now but with no luck. Flight has changed to May 19th departure but tickets are issued for 20th and airline will not allow that. Need to get tickets updated ASAP!!!

Date of experience : May 17, 2023

Dear Customer, Thank you for choosing Sky-tours.com We have checked the details and found that our support team sent you a notification about change in schedule back in January. Also we have been replying to your email and have informed you about the possibilities. In case you need any further assistance please write us at https://support.sky-tours.com Regards Exclusive Care Team

Stay away from this tour agency

Stay away from this tour agency! They will scam and ask more money from you. After I made the booking and payment, I received a confirmation email stating that the eticket is under process, waited more than 24 hours status still remain the same. After contacted the support, they sent me an email requesting me to pay additional in order to confirm my reservation. I have left with no choice but made another payment, but still did not receive any confirmation. Support center is not the most helpful as well neither their chat service. Their license should be cancelled. What a disaster booking a flight ticket via this agency. Please refund my money back!

Date of experience : April 08, 2023

Dear Shu Huey, Thank you for choosing Sky-tours.com We have checked the details and found that your reservation could not be confirmed by the airlines as a result the order is canceled and the funds are released to its original form of payment. Please note while we have done this immediately however some banks may take 7-10 business days to update their records. In case you need any further assistance, please write us at https://support.sky-tours.com. Kindly review your feedback if you are satisfied with our response. Regards Exclusive Care Team

Flight tickets international

Booked 2 open-jaw tickets from Turkey to USA. The price was very good specially considering it was during the holidays. I did not have to make any changes to the itinerary which is usually troublesome with low priced tickets. We traveled and came back without issues.

Date of experience : January 10, 2023

I issued 2 tickets to Cabo and received a text saying they would be issued in 3-24 hours. It has now been more than 24 hours and I have no update on my reservation. I have tried calling, texting and emailing multiple times and still have not heard back. If this issue is not resolved ASAP I will be taking legal actions against them.

Date of experience : March 10, 2023

Dear Shahbano, Thank you for choosing Sky-tours.com Please note both your reservations were already issued and E-tickets were emailed to the same email ID in file. In case you could not find the E-tickets, please write us at https://support.sky-tours.com and we will be happy to share the E-tickets to you once again. Regards Exclusive Care Team

Me and my fiance are looking for a…

Me and my fiance are looking for a flight deal for our honeymoon in Mexico. Sky-tours.com popped up and suggested having an amazing deal for an all-inclusive vacation in Mexico. I cannot believe that this site existed and am thankful that I was introduced to this website. We had a great time and it is something worth remembering. Thank you skytours.

Date of experience : June 14, 2022

I booked tickets in February for a trip…

I booked tickets in February for a trip to an international conference I can no longer attend, I am trying to get in touch with Sky-Tours to cancel/refund my trip. I have called, no answer. I have opened two support tickets in the last week, no answer. I called United Airlines and said to have Sky-Tours contact their executive desk to process a refund. I cannot get in touch with a single person at Sky-Tours. I was talking to a live United agent within 5 minutes of calling their support number. Pitiful service, every other review is correct. If you’re wondering if you should book through sky-tours, don’t. Better off booking through the airlines or literally any other company just for peace of mind.

Date of experience : April 20, 2023

Dear Drake, Thank you for choosing Sky-tours.com We have checked the details and found both your support email have been replied with the necessary information, the first one was sent 7 days ago by Agent named Erika. Please note your reservation is non-refundable as per airlines rules, for any further assistance kindly write us at https://support.sky-tours.com Regards Exclusive Care Team

After booking my ticket and upgrading…

After booking my ticket and upgrading to the fake " platinum service, " I was just informed that I cannot upgrade or make any changes to my flights. This was not disclosed when I was booking the flights. No one answers the phone. The chat service I was on did not provide me the dedicated line that I had paid extra for and then abruptly ended the chat without answering me about what the ticket confirmation numbers were for my multiple flights. I have tried calling several times, and no one answers !!! This is so stressful. DO NOT use this site it's a scam!

Date of experience : July 05, 2023

Dear passenger, we apologize for not being able to respond to your inquiry in time. We currently do not have a 24/7 service, and may not be able to answer your call immediately due to the time difference. Regarding your order, our colleague sent all the ticket information and the corresponding airline website to your email 5 days ago, please check for the information you may need when you check-in. We wish you a pleasant and comfortable flight. Best regards, Service Team

I booked 2 days ago and have not…

I booked 2 days ago and have not received confirmation about my ticket. Not able to reach call or chat. I opened a ticket and their only response over 24 hours ago was "my ticket will be issued in a moment". They seem woefully understaffed and doesn't seem like they care about their customers at all. I just need to know if they booked my ticket or not, and cancel if they haven't - but can't get hold on anyone that can do that! Travel Locator: 7394206

Date of experience : May 09, 2023

Dear Customer, Thank you for choosing Sky-tours.com We regret the inconvenience caused to you, kindly note that the airlines could not confirm your flights hence the order was canceled and funds were not charged, Any soft hold on the account shall be released to its original form of payment. In case you need any further assistance, please write us at https://support.sky-tours.com Regards Exclusive Care Team

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Unsolicited - verified purchase, solicited - verified purchase.

Sky-tours has a rating of 2.3 stars from 148 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sky-tours most frequently mention customer service, credit card, and phone number problems. Sky-tours ranks 128th among Travel Search Engine sites.

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“Never book these idiots”

I put 5 stars so that they dont con anyone else. Never ever give them your money.The pretend to book then send another email to claim more money or a worse offer. On comments they pretend to blame u truth is these fraud deserve jail and should be arrested... and b4 ypu crooks send bull about how its my fault why u stole my money i hope you die in jail

“NEVER again”

We purchased tickets to fly from Washington DC to Nova Scotia in September 2022 and bought travel insurance since my husband has cancer and his treatment was not yet finalized. We were unable to go and filled out all the papers Sky-Tours requested on time. The agent was very solicitous and said we would hear from the insurance company. We inquired regularly and were told we were in the que. Multiple emails and months later (since they have no phone number) we were told they needed our bank information because our credit card had been compromised and replaced. In March 2023 we got a partial refund, short $400. I sent an email asking why so little and how did they reach that amount and have never heard back from them. Insult to injury our bank charged us to receive a wire transfer!

Reviews (148)

Reviews that mention popular keywords

Dear Mohsen, Thank you for writing us. We regret the inconvenience caused to you. We have checked the details and found that you were trying to book a combination of 2 low cost airlines and unfortunately while you were booking one of the flight went sold out. We offered you an option for the next available fare or to cancel the order. We will look forward to work on your feedback and improve our services with every passing day! Regards Exclusive Care Team

• Follow Yury K.

Very bad customer service. Took the $500 for airline ticket, never issued it and never returned back. LEGAL ACTION!

Q&A (9)

The reviews are either really good or really bad....what to do.

This company is a scam! They kept on delaying our refunds for a number of flights we booked right before COVID1-9 hit in March 2020, and kept on blaming it on the lengthy reimbursement process between them and the airlines. Then, they issued a voucher which expired in December 2021, but never mentioned that it's either this voucher or nothing at all! Now, I'm asking about the status of my refund from the airlines, which I've been asking about since day 1, and they're saying that I've got no right to any more money anymore as my voucher expired! What kind of theft is this?

Why won´t sky tours answer the phone or answer questions in chat

Try https://support.sky-tours.com I received answers within some hours that that way in my email

Booked tickets almost 23 hours ago. still no confirmation

We cannot see what is your booking number. Please wait until receiving the email from our team, it should not be long if not received yet. If you have any other questions you can contatc us through our chat. Have a great trip!

I am still waiting for confirmation and it's been 7 hours why does it take so long? i need a confirmation or a refund

The booking confirmation process takes upto 23 hours, we do verification of payment and issue the tickets, If the tickets are not issued for some reasons the funds will not be charged and shall be released to its form of payment. In case you need any further assistance, please write us at https://support.sky-tours.com

Hello! how do i claim compensation for cancelled flight? bought ticket through skyy-tours

The cancellation and refund claim needs to be requested by support email under https://support.sky-tours.com

I am looking to book a multi city trip where i cannot change the dates and after reading these reviews i am very hesitant to use your services.

Please provide the travel details and we will send you the best itinerary. Also we assure you there will not be any problems or difficulties while booking or after booking. We request you to give us chance to prove our service is the best. You can also send an email to [email protected].

Why are you guys a fraud?

Sky-tours.com is a legit company, doing business from past 40 years. We would love to help you and change your experience into a happy and satisfied customer. Please let us know what went wrong and provide us booking number, if you have any.

Hii i just booked tickets

Please don't trust them. Those are fraud people. And you booked tickets. Please make you conform with airline

Booked a flight ts849 from toronto to calgary/banff. just wanted to know is the destination banff or calgary

Calgary YYC

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From the business

Location: USA - Europe - Asia Twitter: www.twitter.com/skytourstravel // Our company was first registered in 1973 but really took off after Rudi Seiberlich the founder of Skytours, 1977 started a cooperation with Laker Airways, the first Low Cost Ai...

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• Campbell,, CA, United States
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Chukchansi Gold Resort

Near the majestic splendor of yosemite national park, chukchansi gold resort & casino brings the beauty of the sierra foothills into a world-class destination for gaming, dining and entertainment., san jose/gilroy/los banos line run – thursday.

San Jose – 8:00am,   Park&Ride Camden Ave. at Hwy85

Gilroy – 8:30am,    HomeTown Buffet, 7950 Arroyo Circle

Los Banos – 9:30am,   Walmart, 1575 W. Pacheco Blvd

Salinas Line Run – Sundays

Marina– 8:00am,  Best Buy, at Emjin and 2nd.

Salinas – 8:45am,  Kmart, Laurel and Davis