not just travel plymouth

Meet Alan Witt

A Not Just Travel Expert. What is this?

Before we get down to planning, here’s a little bit about me…

Hi, I'm Alan Witt, your local Travel Consultant in Plymouth.

As your Personal Travel Expert, I'm here to make planning your next holiday stress-free and easy. Whether you know exactly what you want or need some travel inspiration, I'll use my knowledge and expertise to create a bespoke holiday you’ll love. From the whole package to those finishing touches such as car hire and travel insurance, I've got you covered!

Why Use A Travel Consultant

Our fantastic Brand Ambassador Hayley Sparkes, explains the benefits and importance of using a Travel Consultant.

Have a chat with me I'm available to call any time and happy to arrange a personal meeting to discuss your holiday ideas with you. Get in touch today: 01202 978228

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• Business Profile: Not Just Travel
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OM Magazine, Issue 120, January 2019

Alan Witt serves as your personal, Plymouth based independent travel advisor, as part of Not Just Travel. With over 35 years experience in the travel and tourism industry, Alan strives to deliver a personal and bespoke service to each and every one of his clients. We catch up with Alan to find out a little more.

Focussing on a personalised service with access to great holiday packages and deals- Not Just Travel is one of the UK’s leading travel companies, not on the high street.

Alan has a wealth of knowledge when it comes to tourism, having studied in College at a young age. “I went to Bournemouth College and I absolutely loved my course- I was the only male in a group of 25 females!”

Not long after completing his course, Alan was offered a position at Thomas Cook in Kent- at the age of 18. “It was a bit of a shot in the dark for me really, but I decided to go for it. I had no idea if it was for me, as I had no experience but I ended up loving it”.

Alan stayed with Thomas Cook for a number of years, gaining valuable experience and moving all over the South East in different branches. In the early 90’s, Alan met his wife- Suzanne and the pair made the move down to Plymouth to start a family.

“I had never been to Plymouth in my life, but Thomas Cook offered me a relocation package so myself and Suzanne worked a few logistical challenges out and eventually we both made the move to the South West”.

After working for Thomas Cook for just over 25 years, Alan decided that it was time for a change; and after a conversation with a family member- he took a leap of faith and started a brand new position for their start up company. Little did he know that this would soon become one of the biggest independent travel agents in the UK.

“My cousin had this agency that he was looking to franchise; he offered it to me as a sort of ‘guinea pig’ or test franchisee! I was already in the industry and had years of experience behind me, I was looking for a change of direction- so it was perfect really”.

Not Just Travel grew from strength to strength, and after the initial efforts- the company now has over 400 franchises across the UK. Not Just Travel has built its success on the basis that each and every one of their ambassadors are ‘fanatical about holidays’ meaning that each individual is passionate about the destinations they are offering to clients. This is certainly the case for Alan, who puts a passion for what he does before anything else in business.

There is no better thing to sell than a holiday. You are selling an intangible. It’s not like a car that you can test drive- you are selling a dream, and that’s a big responsibility.

“The majority of my customers come through word of mouth, or repeat business if they’ve been using me to book their holidays for quite a while. It’s great to build that relationship with people. It sometimes even gets to the point where the customer doesn’t even say where they’d like to go, they trust you enough to make a recommendation, because they know that you know exactly what they like!”

“At Not Just Travel we are fully independent which gives us access to a vast range of trade suppliers that the general public cannot access. We work with over 450 leading brand and tour operators. That means we give you the best choice of holiday possible, at prices that you may not find elsewhere”.

“Because I don’t have expensive High Street premises, I can keep my overheads low, and share great prices with my customers. Booking on-line definitely isn’t always the cheapest option!” Alan has a wealth of experience selling specialist holidays to destinations like Lapland and the Maldives- both of which are very popular choices at the moment.

Not Just Travel are ATOL and ABTA bonded, meaning you can be confident knowing you have 100% financial protection

Alan explains that it is important to take time with his customers, to unravel exactly what they want from their holiday. “It is usually one of the biggest financial spends someone will have in their year, unless they are buying a car or moving house”.

“The most rewarding aspect for me is knowing I’ve done a good job for someone. When they come back from a holiday that we spent time planning- the smiles on their faces say it all and there’s no better feeling than that”.

Someone once said to me, you’ll never be a millionaire working in travel, but you’ll be made to feel like one a few times

“That quote is definitely true for me. I’ve had some fantastic clients over the years- and also I’ve had some great experiences myself, including flying on Concorde which was a lifelong ambition for me! As a travel Advisor I’ve been all over the world so I can personally give advice on a lot of countries. My absolute favourite has to be the Seychelles- it is unlike anywhere else in the world! It’s so laid back and stunningly beautiful- the beaches are something else”.

“Most big companies push cheap deals on social media, and you’re sucked into thinking that it’s perfect for you. If you were to break it down, perhaps actually it isn’t. At Not Just Travel I have access to a number of smaller, independent and extremely niche travel companies- who really specialise in what they do. That way we can really take time to ensure the holiday has everything you need”.

Similarly, River Cruises have had a massive growth in popularity in recent years. “Unlike ocean liners- they are a lot smaller so you can explore inspiring destinations like the River Rhine through Germany, the Danube through Austria and Hungary, the waterways in Russia – Moscow to St Petersburg to the Mekong in Cambodia & Vietnam”.

“You cruise up the river and when you moor up right in the heart of the city centre. Unlike large ocean liners where you may have to get a tender to the port and travelling can take a while. It’s an exciting way to experience new cities”.

It is clear that Alan absolutely loves what he does, and with 35 years experience under his belt, he explains that he is known as the dinosaur of Not Just Travel! Looking to the future, Alan explains that he would love to expand his franchise and perhaps have a colleague to come on board and help him grow. “There is a finite point where you can only do so much on your own. I would love to have someone come on board with the same mentality as me to share the workload”.

I don’t ever see myself wanting to stop because I enjoy it too much. I am extremely lucky in that respect and I don’t take it for granted. I kind of fell into the industry and ended up loving it.

If you want to know more about what Alan can offer, please get in contact on the details below.

Visit: www.notjusttravel.co.uk | Call Alan on: 01752 267231 Email: [email protected] Available from 9am-10pm every day

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A big thank you to Theresa Kelly at Not…

A big thank you to Theresa Kelly at Not Just Travel Wanderlust for helping to sort out our holiday of a lifetime. We've always wanted to go to Machu Picchu and didn't know where to start. Theresa advised us of our options, then when we booked, she took care of everything. An easy stress-free process from start to finish. The whole experience was amazing, made better by her exceptional service.

Date of experience : May 18, 2024

Highly recommend Zoe Harmer

Just returned from an amazing week in Ibiza organised by the wonderful Zoe Harmer. Perfect hotel and location for us, and surprise bubbles on arrival for my partners birthday. This is our 3rd trip Zoe has arranged, and would highly recommend her top quality service. Now need to think of where to go next!

Date of experience : June 03, 2024

Amazing… would recommend!

Our experience was fantastic from start to finish. Zoe really listened to what we were after and also gave us some options we hadn’t thought of. The communication was excellent and we really felt Zoe went above and beyond. The trip was everything we wanted it to be and more. Would definitely recommend and would absolutely go back to the villas we stayed in. Thank you Zoe, we had a fantastic time and you were a huge part of that.

Date of experience : May 28, 2024

Another amazing experience with Hidden Hills Travel.

Hidden Hills Travel have once again given our family an amazing holiday. Nothing is too much trouble for Tom, he goes out of his way to make sure you and your family have the best experience possible. From the moment we arrived at the airport, to getting the keys to our room at the resort and being given a beautiful upgrade, everything was smooth and easy. I will definitely be using Hidden Hills Travel again!

Date of experience : May 13, 2024

New York New York

We have recently returned from a trip to New York City, which Yvonne Barker booked for us. Right from the start, Yvonne was super helpful. We gave her a list of our requirements and she came back with a shortlist and one of the options was spot on first time. Yvonne booked the hotel, the flights and advised on questions such as airport transfers, local taxes and parking etc. She even gave us a call in the lead up to our trip and I knew she was on hand should there be any disasters (thankfully there weren’t any). Now I’ve used Yvonne I would never go back to a high street or online travel agent.

Date of experience : June 01, 2024

Late Notice break

Pete & Laurelle Colvin from Not Just Travel were so accommodating and patient with us as we chopped and changed dates and locations before making a decision. The hotel and overall holiday was bang on brief, the water slides proving to be a hit with the kids, large modern rooms and a wide and fantastic choice of food. In addition, my wife has had a lot of Spa treatments all over the world and she said the Euphoria Spa was the best she's ever been to. Pete & Laurelle made the whole process so easy and the pouch of Plymouth Tea they sent us for when we came home was a lovely personal touch. We will definitely be using Not Just Travel again and I would recommend them to anybody looking for a holiday/ break or just travel advice. Lovely experience from lovely people.

Date of experience : May 24, 2024

Holiday to Malta

We recently booked a holiday to Malta though Lisette & Liam at Not Just Travel and the experience has been fantastic. Their advise and tips have been extremely helpful. We couldn't be happier with their service and highly recommend them. We will be using them again in the future. Now, we can not wait for our tip!!

Date of experience : June 05, 2024

Another holiday booked with Sharon…

Another holiday booked with Sharon Grove. A river cruise this time. Sharon took all the important information from us on dates and ideal flight times and gave us some options. Just such a reassuring service. Thanks Sharon.

Date of experience : May 27, 2024

Asked Amanda to sort us a holiday for 2…

Asked Amanda to sort us a holiday for 2 kids and 4 adults. She picked the hotel and sorted everything from start to finish. The holiday was 1st class, hotel was fantastic nothing was to much trouble, name changes private taxis sorted no problem at all, quick call and it was all sorted Amanda goes above and beyond to make sure it is all right for you. 1st class service again. Thanks Amanda

Date of experience : June 02, 2024

Brilliant Service and Communication (Tony Good)

We have used Tony Good at NJT for a number of years. We have received nothing but excellence in everything he has done for us, sourcing accommodation, flights, lounges (often complimentary) parking, visas. Tony is always one step ahead making sure your holiday goes as smoothly as possible. CANNOT RECOMMEND HIGHLY ENOUGH.

Date of experience : June 06, 2024

I highly recommend Andrew Walker from Not Just Travel - Latitude Life…

I highly recommend Andrew Walker from Not Just Travel - Latitude Life. The inability to travel during the lockdown, combined with reaching the age of 60, has made me think more about the importance of holidays and in particular, how I do not want to waste a day. With this in mind I asked Andrew to help me plan and book a 2 week fly-drive holiday to South-East USA in Spring 2024. The personal service provided by Andrew has been simply amazing. The time he takes to listen, the attention to detail, the expert knowledge, local contacts, and all-round thought and care combined, to give us a very special service indeed. We are just back and had a fantastic fly-drive holiday from Atlanta to Orlando. All in all, it has been a real pleasure dealing with Andrew who, apart from being a lovely guy, is a true professional!

Date of experience : May 29, 2024

Davina at NJT was just excellent

Davina at NJT was just excellent! My husband and I hadn’t travelled abroad for a few years and Davina was patient and very understanding and nothing was too much trouble for her. We will definitely book through her again. Thank you so much Davina x

Date of experience : May 09, 2024

Extremely knowledgable and perfectly organised.

Greg Warner was perfect from start to finish. He really cannot do enough to help you decide where to go, what is the best area for your needs. He manages to take all the stress out of the holiday- finding an excellent hotel which was exactly what we wanted for a large party of eight people with different needs etc. He was meticulously well organised and is very knowledgable as he has travelled just about everywhere! The whole process was faultless and I would never use anyone else. Perfect.

We used NJT to travel to Paris to see…

We used NJT to travel to Paris to see Taylor Swift, our representatives were Rachael and Col of Jet Set. The package included flights, hotel, transfers from the airport to the hotel and concert tickets. From booking to arriving, our reps were outstanding and gave us regular updates on the progress of our trip, they did the check in for flights, checked with us regarding the punctuality and quality of the transfers and the hotel and made contact the evening before the concert to ensure that we had received the tickets and everything with the trip was ok. The service for the whole trip was outstanding and I absolutely recommend booking any trip with this company, thank you Rachael and Col.

Date of experience : May 11, 2024

Excellent service from Elliott…

Excellent service from Elliott Prendergast who booked a family holiday to Egypt for me in April. He organised everything, excellent communication and gave us a great deal. I've booked trips myself for years but won't be from now on. He got a better deal than I could find myself plus he deals with everything, we had a welcome note from him on arrival reminding he's there if we needed him and also messaged during and after the trip to check all was going to plan. Very happy with the service. Thank you.

Date of experience : April 02, 2024

ALEX HARDING

ALEX HARDING Absolutely fantastic service from Alex. He organised our xmas holiday for 17 of our family to Costa Rica...people travelling from far & wide, and Alex organised & booked all the activities & hotels beautifully. Always available for queries & advised us all on many options & flights etc in run up & also when we away. Thoroughly recommend Alex!

Date of experience : December 18, 2023

Leyla Kent’s care & attention to detail…

Leyla Kent’s care & attention to detail were amazing. The trip itself was always going to be both a culture shock & a challenge but you expect that with a 12 day trek to Everest Base Camp. The timings were all spot on, flights good, information just at the right level, the people were smazing (ok, probably that wasn’t Leyla’s magic but hey!) and overall there was nothing to fault. I would definitely travel with her organisation again and would strongly recommend to others.

Lynne at Not just travel and her team…

Lynne at Not just travel and her team were excellent from start to finish in booking our holiday to Tenerife. The whole experience went like clockwork and Lynne and her team were so helpful and kept us informed at all times even checking us in.

Family Holiday

We just got back from our family holiday that we booked through Mark Delicate. I don’t normally write reviews but his professionalism, great communication and making sure we got the best deal had to be mentioned (yes, I’ve done my own research first 💁🏻‍♀️). He made sure all our needs were met, he assisted with transfers, parking and simply made sure we don’t need to worry about anything apart from showing up (shame he couldn’t do our packing for us😉). Great service from Mark!! We will definitely be using him again

Date of experience : May 23, 2024

Excellent service from Gail again

Excellent service from Gail again, she just makes booking a holiday so simple and worry free, attentive and super friendly. Nothing is too much trouble even for our short break. Gail checked in with us before, during and after our holiday making sure everything was ok 👌 Thanks again and looking forward to the next one 🇦🇪

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Reviews 5.0.

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Singapore & Phuket

Dear Marietta Maidman, just to say our holiday and itinerary you kindly put together was superb, we loved every minute. We will be back for another adventure. Thank you Teresa & Jon Pender

Date of experience : 15 February 2024

Gemma Poppy Outram

We have just returned home after 11 nights on board Celebrity Infinity cruising around Greece and the Greek Islands. We had a great time on board with the variety of food options on offer, an amazing range of shows each night with a different offering to suit all tastes, but all excellent quality. We visited some amazing places ending with the Parthenon in Athens - not to be missed! This was a last minute deal that Gemma sent to us as she knew we were looking at this area for a holiday. It was a great deal giving us the chance to do Celebrity for the second time, but also taking us to sunny Greece. Thank you !

Date of experience : 25 March 2024

Personal booking service that catered for our needs.

Andy Cunningham at the Not Just Travel Willow Brook Travel Shop is amazing. He spent ages sourcing a cruise to Norway for us. We needed to ensure that there was an evacuation chair space available as my husband takes a wheelchair for longer distances. This information is not readily available on the website and could easily be overlooked. He ensured that all our needs were catered for in a seamless booking process. He is a star.

Date of experience : 16 March 2024

Another fantastic experiance

Once again Marietta has produced the most wonderful experience for us 10 days on the Amalfi coast was just divine her organisation and recommendations/advice was second to none we can't thank her enough and we're already planning our next big adventure through Marietta and her superb touch.

Date of experience : 18 April 2024

Booking for a family member's wedding…

Booking for a family member's wedding and Donna was sorting this for her. I contracted to join the same party but flying from an alternative airport and this was arranged easily. Normally I avoid travel agents as I'm very particular and book things myself but in this case, it was simple to use them.

Date of experience : 03 April 2024

Mauritius by Not Just Travel

We used Leyla at Not Just Travel to arrange our holiday to Mauritius. From first point of contact Leyla was informative and the communication was excellent. She managed to book the exact hotel and travel requirements with the added bonus of beating the price of the large travel companies. Private transfers were included in the price which was seamless. The communication while on holiday was also exceptional. Thank you Not Just Travel and a big thank you to Leyla, I would 100% recommend and will be using again. Two very happy travellers ☺️

Date of experience : 21 March 2024

5* service - 100% using them again

5* service from the Not Just Travel team, they made the whole process of booking the holiday so easy and stress free. They were easy to contact leading up to the holiday and kept in contact whilst we were away as well, making sure we were happy with everything. Would recommend them to anyone looking to book a holiday, I will definitely be using them again.

Date of experience : 23 March 2024

Lynette Anderson from Not Just Travel

Lynette Anderson is a fantastic professional! Not only helping me get what I wanted for my Orlando trip but also making helpful suggestions along the way that saved me money and would improve my stay there and staying up in the early hours answering my additional queries. All I have left now is to look forward to my trip in two weeks' time and go back to her for my next holiday!

Date of experience : 04 April 2024

We have used Gemma Poppy Outram from Not Just Travel a few times to book our cruises. What I love the most is the continuous customer service after booking. Nothing is too much trouble for her and Gemma goes the extra mile every time delivering outstanding, first class personalised service again and again. I wouldn't book with anyone else now. She has even arranged a Birthday Cake for me on an upcoming cruise. Gemma was even giving me advice about booking another cruise whilst I was on one and was so helpful and guided me through the whole process and this enabled us to transfer the booking to her. I highly recommend Gemma every single time.

Date of experience : 24 March 2024

Personal, trustworthy, excellent customer service. Liz & Ian Newell listen to your needs and tailors your holiday to suit your taste, dreams and budget. They are above the rest by far. Their personal touch, sending a welcome home card to printing an itinerary for you and checking in whilst travelling to destinations is a service I’ve never experienced before. My holiday to South Africa was out of this world and transfers were smooth. They answer all communications on the day. Thank you! I’ll definitely be booking via you again and recommend you too. Looking forward to my next holiday…..

Date of experience : 14 March 2024

I had the best experience with Philippa Hawketts and have recommended her to all of my friends

I contacted Philippa Hawketts when I saw her Instagram posts of Mauritius - I had never thought of going there as a holiday destination but Philippa completely sold it to me. The whole process of booking was so easy and stress free, she really thought of everything and made some fantastic recommendations. We stayed at the Canonnier Beachcomber Golf Resort & Spa and would definitely recommend it - the staff are fantastic, the food has been delicious and the resort itself is just gorgeous. Thanks again Philippa for all of your support and guidance and for our dream holiday! Can’t wait to book next years!

Brilliant service from Sharon

Brilliant service from Sharon, who obviously puts her heart and soul into booking incredible experiences for people. The service was second to none, always (and I mean ALWAYS) on hand to support and help us through the booking process, with great advice and support along the way! Looking forward to our holiday! Thanks Sharon!

Date of experience : 02 April 2024

We had such a great holiday with not…

We had such a great holiday with not just travel - Elliott made it so seamless and relaxing, we just turned up and it all was lined up for us. Nothing was too much trouble and the communication was great. His tailor-made holiday suited us perfectly. We’ll definitely be booking through Elliott again.

Date of experience : 31 January 2024

Friendly and very efficient company.

Very well organised and efficient in presenting different options for our trip to Thailand. Pete and Laurelle Colvin from Not Just Travel make the process of choosing a hotel and destination so enjoyable and easy. We were so pleased with the selection of our hotel. We would definitely work with them again for future trips.

Lovely holiday thanks to Jules!

Our travel agent was Jules, who was absolutely superb throughout the process. Her recommendations of hotel, restaurants and things to do really helped us and made the holiday enjoyable She was always available when needed and very knowledgeable! The location of our hotel was ideal, we were so close to everything we needed including: restaurants, shops and beautiful sites! We will be recommending Jules to others and will be booking with her again. Thanks Jules!

Thank you Callum.

Callum was professional, efficient and friendly throughout my booking and travels. It was reassuring to know that if I had any problems I could email him which I wouldn't be able to do of I had booked my trip independently. I am an inexperienced and unconfident traveller so having Callum organise my transport and accommodation was great. Thank you Callum. I had an amazing trip to Kosovo. I'll definitely come back when I'm off on another football adventure!

Date of experience : 08 April 2024

Not Just Travel: Trip to Abu Dhabi to see the pre-season cricket T20 counties cup tournament.

Not Just Travel arranged a package for a friend and myself (together with a few others) for us to see the Abu Dhabi Counties Cup (a pre-season warm weather cricket tournament) and we also did some sight seeing. The package put together was ideal and the arrangements by warren worked our very well with good flights on Etihad, an excellent hotel (Le Royal Meridien Abu Dhabi) and all transfer happened as planned. We did not have any issues,

Marrakesh holiday organised for me by…

Marrakesh holiday organised for me by Joanna : she was brilliant. She listened carefully to what I needed, came up with a few options and, after I had chosen which one, sorted everything out for me. Super-efficient and super-friendly, I couldn’t recommend her highly enough. Thank you Joanna.

Date of experience : 05 March 2024

Escape to the sun and sea

My husband and I wanted to escape the cold wet winter and needed help in finding an apartment in the somewhere in the sun. I contacted Anna Ironmonger ,Not Just Travel,who found us a lovely comfortable apartment with a fantastic terrace looking out onto the sea in Player de Santiago in La Gomera.our whole trip was organised brilliantly and professionally.Everything worked out perfectly.We had good communication beforehand and it was great to hand over all the arrangements of flights,ferries and taxis without any hassle.I would definitely use Anna again for organising ur next holiday.

Date of experience : 20 February 2024

Anniversary Trip to Remember.

Pete & Laurelle Colvin from Not Just Travel, put together a superb trip for us, and within the budget we specified. The hotel was just what we needed, and all of the hand picked excursions were excellent. Everything ran like clockwork from start to finish, so we could not have asked for more. I will definitely be using them again to arrange other trips for us.

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• Jessica Photography – Portrait Photographer
• Landlords Advisory Service
• M & L Associates – Letting Agent
• Plymouth Waste Services
• Plymouth Waste Services Skip Hire
• Skip Bag Hire
• Tony Pritchard Plumbing – Boiler Replacement
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Below are our most commonly asked questions, but if you still can't find the answer you're looking for, please contact us.

Not Just Travel takes data protection and the safety of any information we collect from you very seriously and follow industry compliance guidelines. For further details on our Privacy Policy, we recommend you click on the link: Privacy Policy

In the unlikely event that this should happen to you, you must remember to report any lost or damaged baggage straight away to the airline at your arrival airport. The representative will give you a PIR form (Property Irregularity Report) to complete which you should then hold on to for insurance purposes.

We would love it if you could leave your feedback, positive or negative, telling us about your booking experience. Please contact us, [email protected]  

Your individual hold baggage allowance will vary depending on which airline you are flying with; whether your flight is short or long haul; or whether you are taking a package holiday or flight only. Not Just Travel will, where possible, give you the option to purchase additional baggage at the time of booking, for a fee set by airline. If you wish to add an additional baggage allowance at a later date, please contact your travel consultant with whom you made your booking.

Multiple room bookings cannot currently be made on the website and must be made over the phone. We do this to ensure we can endeavour to meet all the needs and requirements of larger groups, such as requests for adjoining rooms. You can contact one of our Customer Sales Team on 0800 530 0621. Opening hours are 09:00 hrs to 17:00 hrs Monday to Friday. You can also contact your personal travel consultant.

Please see below a list of tour operators, and how to quickly and easily pre-book seats with them for your forthcoming trip:

You will need your supplier booking reference number which can be found on your booking summary. Once these details have been entered, you will be taken to a seating plan where you can search and select your desired seats. Please ensure you read the specific airline terms and conditions.

For Thomson, First Choice, Skytours, Simply Travel, and Twentys & Falcon holidays, Flight Extras to pre-book your seats. You will need your supplier booking reference number which can be found on your booking summary. Once these details have been entered, you will be taken to a seating plan where you can search and select your desired seats. Please ensure you read the specific airline terms and conditions.

If you are travelling via low cost airline such as Easyjet , or Ryanair   you will need to follow the instructions provided with your confirmations. This usually involves logging on the their websites, with your booking reference numbers provided in our instructions sent to you.

If the airline you are travelling with has not been mentioned the above or you are unsure how to proceed with pre-booking your seats, please contact your personal travel consultant or you can contact us on 0800 530 0621 and a member of our Customer Support Team can further assist you.

A shuttle transfer is usually via a shared coach or bus service. Shuttle transfers can take longer to get you to your accommodation, as they often entail waiting for passengers from assorted flights before the service departs and subsequent stops en route before your final destination. Shuttle transfers are often less expensive than a private transfer, but are a great choice if you are working to a budget or travelling as a group.

Currently we send all documentation via post, of which you should receive everything with 48 hours of booking. If you have not, please contact your travel consultant. You can also submit a problem by completing a simple form where our Customer Service Team will re-issue these for you.

Click here to let us know of a problem.

Availability changes on a daily basis. By clicking the departure date within the search form on the Home or Holidays pages, you will be presented with a calendar which will show the results of all available dates. You can generally book 12-18 months in advance, and our inventory is regularly updated.

ABTA and ABTA Members help you to get the most from your travel and assist you when things don't go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct, and the arbitration scheme available to you if you have a complaint, please visit www.abta.com.

The FCO (Foreign & Commonwealth Office) is the British government department that issues advice as to whether a country is considered unsafe to travel to. Airlines and Tour Operators here in the UK will generally follow advice given by the FCO regarding travelling to and from a country and we will endeavour to warn you of anything that is reported. The FCO website https://www.gov.uk/government/organisations/foreign-commonwealth-office also features information on a selection of subjects which are useful when travelling overseas.  

If special assistance is required, you should notify us at the time of booking. This information will then be passed on to the airline in advance of travel. If you require special assistance but haven't notified us, please contact your travel consultant. You can also contact our Customer Service Team us on 0800 530 0621.

Flight arrival times are "To Be Confirmed". This may be due to the fact your tour operator has not yet confirmed its arrival slots. However, your flight times will be confirmed when you receive your tickets.

You can renew or replace your UK adult passport up to 9 months before your current one runs out. It currently takes at least three weeks to get your passport via the post and can take longer between April and September. The Post Office offers a Passport Check & Send Service which expedites the receipt of your new passport, but there is an additional charge for this service. Apply early whenever you can. Further information can be found at https://www.gov.uk/renew-adult-passport 

The majority of tour operators and airlines now operate ticket-less travel. If you are required to have an e-ticket for travel, this will be sent to you via email. However, if you would prefer these to be posted to you, please contact your travel consultant. If your tour operator supplies paper tickets, these will be posted to you within two weeks of your departure.

You will also be able to access these via the View My Booking Portal  and retrieve them directly, if they are available.

Not all airlines allow passengers to check-in online prior to travel. If online check-in is available, you will need your airline reference number, which can be found on your booking confirmation. Online check-is usually available from approximately 5 to 7 days before departure date.

It is advised to choose a sunscreen that protects against both UVA and UVB radiation from the sun. The SPF (sun protection factor) tells you the amount of protection the sun cream gives against UVB radiation. To give you the best protection from the sun’s harmful rays, it is recommended to buy higher factors (at least factor 15). It is important to check the 'use by' date on your sun creams, as most only last around 2 to 3 years.

The above information is given as guidance only and Hays Travel Ltd will not accept any liability resulting in injury or harm from following the above advice. When using any skin care products, please read the manufacturer's instructions and guidelines for use.

The cost of booking extra luggage varies from airline to airline. Booking extra luggage allowance before travelling can save you money, compared to paying at the airport.

Yes, you can make secure online payments by visiting the 'MY BOOKING' section of the portal . In order to log in, you will need your HAY- XXX booking reference number, as well as the surname and date of birth of the lead passenger.

The European Health Insurance Card (EHIC) replaced the E111 form in January 2006 .  It can be used to cover any necessary medical treatment due to either an accident or illness within the European Economic Area (EEA). The EHIC entitles the holder to state-provided medical treatment within the country they are visiting. The service provided will be the same as received by a person covered by the country's insured medical scheme.

You need a passport to travel and will be prevented from boarding your flight if you do not have one. Some countries will require you to have a valid passport for 6 months after your return date. This does vary from country to country, and we recommend that you check the Foreign and Commonwealth Office (FCO) website for advice for the specific country you are travelling to. If you need to organise a new passport, please allow plenty of processing time before your departure, although you can pay an additional fee to via the Post Office Passport Check & Send Service to expedite UK passport delivery. More information can be obtained via the following website https://www.gov.uk/browse/abroad/passports

Customers who are travelling outside the UK may need to be vaccinated against some of the serious diseases found in other parts of the world. In fact, some countries require you to have an International Certificate of Vaccination or Prophylaxis (ICVP) before you enter. For additional advice on this, please consult the following website: http://www.fitfortravel.nhs.uk/destinations.aspx

Yes, you need a passport to travel and will be prevented from  boarding if you do not have one. Some countries will require you to have a valid passport for 6 months after your return date. This does vary from country to country, and we recommend that you check the Foreign and Commonwealth Office (FCO) website for advice for the specific country you are travelling to.

For non-UK passport holders, you will need to contact the embassy or consulate of the country you are travelling to. These contacts can also be found on the FCO website. Your documents will be checked at the UK departure point for your trip and, if not deemed acceptable, you will be denied travel. So please make sure you check your documentation. If you need to organise a new passport, please allow plenty of processing time before your departure, although you can pay an additional fee to expedite UK passport delivery via the Post Office Passport Check & Send Service. More information can be obtained via the following website https://www.gov.uk/browse/abroad/passports 

The majority of airlines will allow you to increase the amount of luggage you wish to take for an additional fee. This will vary for each individual airline. If you would like to upgrade your hold luggage after booking, please contact your travel consultant, or our Customer Support Team on 0800 530 0621. If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees.

For further details on the exact currency you need, please visit your local Bureau De Change. They will be able to advise you on what is legal tender for the country you are visiting.

Please contact Travel Consultant or our Customer Support Team to discuss any errors that you notice. You can call our Customer Support Team on 0800 530 0621. The name on your ticket should match the name as it appears on your passport. Changes to incorrect spellings may or may not be allowed by the airline depending on their policies, and will generally be subject to an amendment fee.   You can also contact us by clicking here . 

When travelling to the USA by air or sea, the US authorities require you to travel under the Visa Waiver Program (VWP) and to register for Electronic Travel Authority (ESTA) before you depart the UK. Passengers who have not applied for and received travel authorisation via the ESTA programme prior to travel, may be denied boarding, experience delayed processing or be denied admission at their US port of entry. You apply for the ESTA online and this establishes your eligibility to travel to the USA. The gaining of a visa or travelling visa-free with an ESTA is merely part of the travel approval process and does not guarantee you automatic entry to the USA; this is down to the immigration officer at the port of entry.

Advance Passenger Information (API) must be provided to the authorities before you travel. This required information includes your passport details and your contact information. Incorrect or incomplete information may result in your journey being delayed, either at check in or immigration. Not Just Travel cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. Please see below for further instructions, if you didn't provide your API information at the time of booking:

If you're travelling with Thomson, First Choice, Skytours, Simply Travel, Twentys or Falcon - https://flightextras.thomson.co.uk/ to input your API - you will need your airline reference number, which you will find on your booking confirmation.

If the airline provider you are travelling with is not mentioned above, please contact your Travel Consultant.

It is your responsibility to ensure that you have the correct documentation to travel. These documents include: A valid passport, an appropriate visa (where required), travel insurance documents and health forms such EHIC. If you do not travel with the correct documentation, you may not be permitted to board your flight.

Not Just Travel will not take responsibility if you have been refused boarding, or denied entry in to a country if you have failed to have the correct documentations.

Some destinations require further documentation such as birth certificates for children under the age of 18 years.

For further information on what is required, please visit the https://www.gov.uk/government/organisations/foreign-commonwealth-office

Further to the above, we advise you take with you booking confirmations such as accommodation, transfer, car hire vouchers, and any other documentation.

Flight times are subject to change, therefore, we recommend that you check with your airline or the website of the airport you're departing from for the latest information on departures.

The question of awarding star ratings is a difficult one. Star rating is subject to the Operator, or Accommodation supplier, not by us. If you have further questions on this, your Travel Consultant will be able to give further assistance to help you come to the right decision.

If you take medication, take enough with you to see you through the holiday and allow for possible delays. Always keep clearly-labelled medication and any medical documents in your hand luggage or in a place you can easily reach.

It may be essential to have a letter from your doctor stating your need for the medication – in case you lose your medicine and need more, and particularly if you're visiting a country with strict drug controls. You should always be ready to show this letter to customs officers.

The medication you take may contain ingredients that are illegal in some countries. Check with the nearest Embassy or High Commission of the country you're visiting, to find out about restrictions.

If you've got diabetes and are on medication or have a dietary restriction, you and your doctor should work out an individual schedule for meal times, taking into account the length of your journey and change in time zones.

If flying, ask your doctor if your impairment makes you vulnerable to circulation problems.

It's a good idea to carry a travelling letter – this gives a brief description of your impairment and, if appropriate, details of any difficulties that could occur and what assistance you might need.

The majority of tour operators and airlines now operate ticket-less travel. If you are required to have an e-ticket for travel, this will be sent to you via email. However, if you would prefer these to be posted to you, please contact your travel consultant. If your tour operator supplies paper tickets, these will be posted to you within two weeks of your departure. You will also be able to access these via the View My Booking Portal and retrieve them directly, if they are available.

The standard of accommodation and board basis on an 'allocation on arrival' holiday are guaranteed. However, the accommodation is allocated on arrival by the holiday company, and is subject to their terms and conditions. This type of holiday is ideal for those who want to book late and who are flexible; but isn't recommended  if you want  specifics, such as a property located near the beach, or particular features, like a swimming pool or a property with no steps.

You can book extra legroom seats on your flight, but this often depends on which airline you fly with. Your Travel Consultant will be more than happy to assist you with this.

E-tickets, which have been adopted by the majority of our suppliers, allow passengers ticketless travel. If the airline you are travelling with uses e-tickets, you will be sent the required information via email 14 days before departure.

You can also check the availability of your E-tickets by 'View My Booking' Portal. You will need you HAY-xxx ref number, name and date of birth of the lead passenger.

There are restrictions on what items you are permitted to carry in your hand luggage and hold luggage when boarding aircraft in the UK.

Taking liquids through security:

There are restrictions on the amount of liquids you can carry in your hand luggage. If possible, pack liquids in your hold luggage (this is the baggage that you check-in prior to your flight).

If you do take liquids in your hand luggage then:

Liquids must be placed in containers that hold no more than 100ml each. Containers should be placed in a single, transparent, resealable plastic bag, measuring approximately 20cm x 20cm. No more than one litre of liquids are to be carried in the plastic bag. The contents must fit comfortably inside the plastic bag so it can be sealed. The plastic bag must not be knotted or tied at the top. Only one plastic bag is to be carried per person and it must be shown at the airport security point prior to boarding your flight. 

Containers larger than 100ml (except essential medicines), will not be allowed through the security point, even if they are only part full.

Liquids include: 

• All drinks, including water, soup and syrups
• Cosmetics and toiletries, including creams, lotions, oils, perfumes, mascara and lipsticks
• Sprays, including shaving foam, hairspray and spray deodorants
• Pastes, including toothpaste
• Gels, including hair and shower gel
• Contact lens solution
• Any other solutions and items of similar consistency
• Cigarette Lighters

You can only carry one cigarette lighter onboard the aircraft and it should be put inside a plastic bag with any liquids you may be carrying. You must keep the cigarette lighter with you throughout the flight. Please note that cigarette lighters cannot be placed inside hold luggage. Download the Civil Aviation Authority's (CAA) guide for full details of what you can carry in your luggage.

Further information can be found on the Direct Gov website, however, Hays Travel is not responsible, and accepts no liability, for the content found on the Direct Gov website.

Currently, we hand-process your confirmation to ensure you receive a quality service, therefore we do not send email confirmations. However, if you wish to have your documentation emailed, please advise your Travel Consultant at the time of booking, who will ensure our Admin Team will complete your request.

Please allow 48 hours for this to be processed.

Check in for most airlines is 2 to 3 hours prior to departure. We suggest you allow for plenty of time to get to the airport in case of heavy traffic. If you are collecting your tickets at the airport, please allow additional time in case of queues. Please note it is your responsibility to make sure you allow adequate time to check in and airlines are very strict about this.  

The currency used in the USA is the US Dollar ($). We recommend that your spending money includes an amount of cash, with the remainder in traveller’s cheques (or on a currency card). Please note that some places may charge when converting traveller’s cheques. This advice is applicable for anywhere where US Dollars are accepted.

Customers are responsible for obtaining any visas required for their holiday. If you're unsure whether a visa is required for your trip, information can be found by visiting the relevant embassy website. For visitors on package holidays to Cuba, visas will be provided by your tour operator within ten days of departure.

All our package and Flight-Plus holidays are financially protected by the Air Travel Organisers Licence (ATOL) scheme to give you peace of mind (our ATOL number is 5534). If the operator fails, then the ATOL scheme makes sure that customers don't lose their money or find themselves stranded abroad. The ATOL scheme does not encompass accommodation only or flight only bookings. For more information regarding the ATOL scheme and what it covers, visit the CAA website at www.caa.co.uk/atol .

We recommend that you take out appropriate travel insurance for your overseas holiday. Should you require treatment while abroad or need to be flown back on medical ground to the UK, you can contact your travel insurance provider on their emergency contact number for further advice.

Name changes are subject to the terms and conditions of your tour operator or airline, and will incur amendment fees. Please contact your Travel Consultant who will assist in organising this for you.

To ensure you make the most of new and exciting dishes and to avoid an upset stomach during your holiday, there are some simple guidelines which we recommend: ensure meat products are thoroughly cooked and piping hot before eating; wash and rinse raw food; place cooking utensils in hot water before using them for food preparation; ensure all foods are protected from birds, flies and other insects.

Visa requirements vary from country to country. For information on passport/visa requirements and other general travel requirements, please visit https://www.gov.uk/check-uk-visa .Please note, it is your responsibility to make sure you have the correct documentation to allow entry, and travel to and from, the country you are visiting.

Current restrictions on the use of electrical items on board an aircraft can be found by visiting the airlines website. It is your responsibility to ensure you follow the airlines rules. The airline has the right to confiscate any equipment at any time, of which Not Just Travel will not be held liable for this change in circumstances.

The majority of our suppliers now issue e-tickets. Information relating to your booking will be sent to you within 48 hours of the booking being made. There are, however, some exceptions. Some low cost airlines now require boarding pass to be printed before check-in.

Balkan Holidays e-tickets are issued within two weeks of departure.

When travelling with Easy Jet, you are required to provide your booking reference and boarding pass. - you can also travel by using the easyJet App

Ryanair requires you to print a copy of your boarding pass. You can also travel by using the RyanAir App.

All relevant documentation required for travel can be accessed and printed via the 'View My Booking' section of the portal .

If you book your flight or holiday within two weeks of your departure, some tour operators and airlines will not send tickets out because they are unlikely to arrive before you need depart. On such occasions, a ticket on departure (TOD) will be arranged, which you will need to collect from the airport on the day of your departure (you will be advised beforehand where to collect it). We do suggest that, if you have to collect a TOD, you arrive at the airport about 2.5 hours before departure, to give you plenty of time to go to the appropriate desk at the airport to pick up your tickets. Once you have collected your tickets, you will then be able to check in for your flight as normal.

Charter airlines such as Thomson provide in-flight meals at an additional cost. If you did not make this purchase at the time of booking and wish to do so, please contact your Travel Consultant. Low cost airlines do not offer this facility, however, many will offer a pay-on-board trolley service during your flight.

Your holiday accommodation is usually reserved for you from 14.00 hrs (dependant on destination) on the day that you depart the UK. For flights departing between 00.01 and 04.00 hrs, the day of departure is deemed to be the previous day. On some occasions, you may arrive in the early hours or during the course of the morning; in which case, your accommodation should be available immediately – this is classed as the first night of your holiday. Rooms are normally vacated at 12.00 noon on the last day of your holiday. However, in some areas, this may be earlier. If you are on an All Inclusive, Half Board or Full Board basis, you may lose a meal due to your flight times.

Yes, children require their own passport to travel abroad. Children's passports are generally valid for 5 years. Application forms are available from Post Office branches that offer the Passport Check and Send service, or you can request a form online and it will be sent to you in the post. More information can be found by visiting the following government website link: http://www.direct.gov.uk/en/TravelAndTransport/Passports/index.htm  http://www.direct.gov.uk/en/TravelAndTransport/Passports/index.htm

We kindly ask that you read the descriptions for the accommodation carefully during the booking process to help you select the right place to stay. Bear in mind whether the location is appropriate if you have walking difficulties. Your Travel Consultant will endeavour to give you further advice if requested.

Should you need to make additional requests after your booking is confirmed, then please contact your Travel Consultant. There may be a cut off time before arrival for submitting assistance requests to your chosen accommodation, so we ask you to let us know as soon as possible. Some requests cannot be guaranteed.

If you are unable to contact your Travel Consultant, our Customer Support Team are also here to help. Our offices are open Monday to Friday 9am- 5pm. Saturdays 9am- 5pm

We also offer support out of hours Support from 7pm - 10pm Monday to Saturday. We aim to respond to out of hours messages within 1 hour. Providing your booking reference or having it handy before we call you back will help us to answer your enquiry more efficiently.

Please check with your departure airport for up to date flight information. This information may also be available on your departure airport website.

A request to cancel a booking must be made in writing by the lead passenger.

If you wish to cancel your booking, please bear in mind this will be subject to the operator and airlines terms and conditions, and will therefore incur cancellation fees. We strongly advise you check the Terms and Conditions of the operator you will have been provided.

You must contact your Travel Consultant in the first instance to avoid high fees.

A cancellation invoice can be issued upon request. Please be advised that not all operators and airlines provide this. If your insurance company requires further documentation, please discuss with your Travel Consultant what is required to ensure we can provide you with the necessary documents you need.

Tap water is generally regarded as safe to drink in developed areas such as mainland Europe and America, especially in major cities and resorts. In other areas, it is recommended that you drink bottled water, which is readily available. Drinks made using boiling water are also safe to drink.

It is always useful to include a few items in your luggage in case of any unforeseen emergencies. We suggest plasters, antiseptic cream, headache or pain relief, stomach remedies, travel sickness medication, insect repellent, after-sun lotion and cotton wool. Also, please remember to take adequate supplies of any prescribed medication with you on your holiday.

Policies vary between airlines, so it is best to ask about restrictions when booking your flight. It is generally accepted that you can fly during the first and second trimesters of pregnancy. Please note, airlines can prevent travel if they are worried about how far along in your pregnancy you are. To avoid any issues, it is recommended that you get written permission to fly from your doctor or midwife. The letter should confirm your due date and state that you have been examined and are not likely to go into labour within the next 72 hours.

A private transfer is a taxi or other vehicle reserved exclusively for your party. Your private transfer will be waiting for you when you arrive at your destination airport, and will provide a speedy door-to-door service to your accommodation, without any stops en route. Private transfers generally cost more than choosing a coach or shuttle bus transfer.

All types of transfers usually include one suitcase per person as their standard luggage allowance. Additional luggage allowance, for items such as car seats or golf clubs, may incur an additional local charge, but we will be happy to arrange this for you if you contact our Customer Support Team prior to departure. Passengers take full responsibility for their own luggage on all types of transfers.

We advise you visit the relevant airport website for information on which terminal your flight will be departing from.

A copy of the Not Just Travel booking conditions can be found here or made available to you upon request.

Yes, this is possible, This can only be done over the phone. However to combat fraud, we ask that you submit a copy of your passport before we confirm your flights. Not Just Travel reserve the right to refuse your purchase if we believe the booking to be made by fraudulent means.

Not Just Travel is committed to ensuring a completely secure online experience when you book your holiday with us. notjusttravel.co.uk protects its visitors with encryption technology from VeriSign. VeriSign provides a secure foundation for e-commerce and the VeriSign Secured © Seal remains the most recognised symbol of trust when using the internet. By choosing the latest and most visible website security - Verisign Extended Validation SSL Certificates - you can be confident that your data is protected when buying your holiday from Not Just Travel.

How old is a Senior Citizen? - For travel purposes, a Senior Citizen is someone who will be 60 or over on their return date to the UK.

How old is an Adult? - For the purpose of travel, an adult is aged between 13 and 59 years on their return date to the UK.

How old is a Child? - For travel purposes, a child is usually aged between 2 and 12 years on their return date to the UK. However, some package holidays allow for child ages up to 16 years old, which will be indicated on our website where relevant. Child prices are only applicable if there are a minimum of two adults in the same room as the child.

How old is an Infant? - An infant will be under 2 years old on their return date to the UK. This means, if your infant will turn 2 years old during your holiday, you will need to include them as a child when you make your holiday booking.

Some tour operator and airlines add a fuel supplement to your holiday costs. This additional amount is usually to cover future rises in the cost of fuel.

We have built our website to make booking a holiday as simple and stress free as possible. Our customers have access to a wide choice of holidays to a variety of destinations around the world. We endeavour to make our prices as competitive as possible, so that we can offer you some of the best holiday deals around. If you'd rather speak to someone over the phone, you can book with one of our friendly travel consultants on 0800 530 0621.

While our website is easy and informative to use, you are of course welcome to call one of our knowledgeable and friendly Travel Consultants. They are available at the end of the phone to help you to obtain a holiday quotation, book your chosen holiday and answer any pre-booking questions you might have. If you have already obtained a quotation via our website, then you can speed up your telephone enquiry by providing the reference number given. Speak to one of our sales team on 0800 530 0621– our opening hours are Monday to Saturday 09:00 - 22:00.

You will be required to pay a deposit or make full payment for your booking at the time of your online booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you on your booking confirmation. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned.

An all-inclusive holiday usually includes your accommodation, along with other amenities such as unlimited food, beverages, sports activities and day and night entertainment. At some resorts, services such as golf, diving and spa services and some branded drinks often incur an additional cost. In order to determine exactly what may or may not be included, please read the description for the accommodation you are looking to book on notjusttravel.co.uk .

We accept all major debit and credit cards, including American Express

There are no card fees when making payments via card

If you wish to pay via other means, such as bank transfer for high value bookings, please discuss these options with your Travel Consultant.

Bed and Breakfast means that breakfast is included in the price you have paid for your hotel or holiday. The breakfast is normally served in a buffet style, with a varied selection of dishes and options to choose from.

Full board means that breakfast, lunch and dinner are included in the price of your holiday. Coffee, tea and fruit juices are normally provided free of charge at breakfast, other soft and alcoholic drinks usually incur an additional cost.

Yes, you can make accommodation only bookings on our website. In addition to package holidays and flight + hotel bookings, we offer you a wide selection of hotel only options. Just select Accommodation Tab  at the top of holiday search box and complete the remaining boxes below. Not Just Travel offer you a varied choice of accommodation, – all just a few clicks away on the notjusttravel.co.uk website.

We believe in honest pricing and will always state what is included and not included in your holiday when you make your booking online. However, we depend on the tour operators, hotels and airlines to provide us with accurate information, which can unfortunately change from minute to minute. Where we can, we will absorb these price changes, but in some instances we will need to pass the extra costs on to our customers. Please note that local taxes, including city taxes, are not covered within the price, as these would be payable locally abroad. We do not make any charges for payments by debit card.

3D Secure is a service facilitated by VISA and Mastercard which allows you book securely online using your credit card. This service is verified by Visa/ Mastercard Secure Code and it requires you to know your unique password when booking your holiday.

You will be required to pay a deposit or make full payment for your booking at the time of your telephone booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you on your booking confirmation. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned.

Some hotels and apartment may not operate certain facilities during the off peak winter months e.g. outdoor water slides, beach and pool bars and kid's clubs. You may find details of this in accommodation description on our website. But, if you have particular questions on your facilities, then you are welcome to contact us and we will contact the hotel on your behalf.

Room only means that there are no meals included in the cost of your holiday, you are just paying to stay in the room. If you want breakfast, lunch or dinner in the hotel, this will incur an additional cost.  All the other amenities of the hotel are available for you to use as a guest.

In some cases when booking a package holiday transfer may be included at no extra cost. If you are not booking a package holiday you will be given the option to include transfers at additional costs.

You are free to discuss these options with your Travel Consultant at the time of booking.

Once you have booked a holiday on our website notjusttravel.co.uk, you will receive email notification a booking has been completed, however, this is not a guarantee everything has been booked with the chosen operators. Our Admin team will contact you within 1 hour if there are any issues with your booking, between the hours of 9am-5pm. If you have made a booking outside of this time, we will contact you within office opening hours.

You will then receive further notification your booking has been made successfully, and further documentation will follow in the next 48 hours.

Self-Catering means that no meals are included in the price of the holiday. You will usually be provided with kitchen facilities including a fridge in your accommodation. Many of our properties have a supermarket onsite for all your daily needs and also restaurants and/or snack bars. Self-catering holidays give you the freedom to eat and drink wherever you like.

Yes, we do find that generally prices increase year on year when it comes to holidays. Here at Not Just Travel we do aim to offer you the lowest price on the market at the time of booking. We cannot predict exactly how prices will vary year on year as this is mainly influenced by aviation costs, which in turn tend to be difficult to predict.

Yes. You can add travel insurance to your online holiday booking with Not Just Travel. If you have already made your holiday booking, you can add travel insurance to your trip by contacting your Travel Consultant. We strongly advise that you buy travel insurance to ensure you are sufficiently covered for any unforeseen emergencies whilst overseas.

Not Just Travel is an Accredited Body Member of Hays Travel Ltd, ATOL 5534. who is a member of Association of British Travel Agents (ABTA) and hold membership number K9413. ABTA and ABTA Members help holidaymakers get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct.

In addition, all our package and Flight-Plus holidays are financially protected by the Air Travel Organisers Licence (ATOL) scheme to give you peace of mind (our ATOL number is 5534). If the operator fails, then the ATOL scheme makes sure that customers don't lose their money or find themselves stranded abroad. The ATOL scheme does not encompass accommodation only or flight only bookings. For more information regarding the ATOL scheme and what it covers, visit the CAA website at www.caa.co.uk/atol .

Booking a Flight-Plus provides you with protction under our ATOL licence number 5534 in the event of supplier insolvency, but we are still acting as agent for the individual suppliers and a Flight-Plus booking does not constitute a Package. We have arranged ATOL protection for our Flight-Plus holidays. A Flight-Plus is where you purchase through us, at the same time or within a day of each other, a flight plus overseas accommodation and/or car hire from separate suppliers (i.e. not a package holiday). When you make a Flight-Plus booking through we will give you an ATOL Certificate showing what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. On all Flight Plus holiday arrangements, your money is ATOL protected meaning that you will be able to continue with your holiday or receive a refund of the amount paid to us in the unlikely event of our insolvency or the insolvency of your service providers. Please note however that we have no liability beyond that for insolvency as set out in the ATOL scheme, because we act as agent of the suppliers. An ATOL Protection Contribution of £2.50 per passenger is payable to the CAA on Flight-Plus bookings and this will be reflected on your booking summary as a charge for "Flight Plus". For more details as to when a Flight-Plus exists and the protection provided under the ATOL scheme please see www.caa.co.uk .

During the telephone booking process, you will be asked for an email address where we can send your booking confirmation. If you don't have access to a computer, we are happy to send all documents to you by post.

Adequate travel insurance is a condition of your contract with either Not Just Travel or the supplier in question, as applicable. You must take out a policy of insurance in order to cover you and your fellow travellers against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. The cost of travel insurance is based on the type of cover requested, the age of the insured, the destination of travel, length of stay and any pre-existing medical conditions.

Yes, you can book on behalf of someone else. You will need to have their full name, as detailed on their passport, and also their contact details readily available. This is so we can send them their holiday confirmation and make contact should we have any queries regarding their booking.

We do not currently offer a facility online to hold or reserve specific seats prior to a confirmed holiday booking. The only way to guarantee the seats you are looking for is to make a holiday booking. We are unable to advise you on how many seats are left on the aircraft, as our computer system only shows if there are enough seats available for your party.

Half board means that breakfast and another meal, usually your dinner, are included in the price of your holiday. Coffee, tea and fruit juices are normally provided free of charge at breakfast, other soft and alcoholic drinks usually incur an additional cost. In some cases, you can choose to enjoy lunch instead of dinner - your hotel will confirm this upon arrival.

Studios usually consist of an open plan lounge and sleeping area, complete with integrated kitchenette and cooking facilities. The beds often convert from sofa beds and the bathroom is separate.

Apartments generally made up of an open plan lounge area, kitchen, bathroom and one or two bedrooms, complete with double or twin beds. There may also be additional sofa beds in the lounge.

Villas often feature an open plan lounge, kitchen, bathroom, bedrooms and private balcony or terrace. Villas may also offer outside areas, complete with a garden, swimming pool, plunge pool or Jacuzzi. Full details of your chosen villa can be found on your holiday information page.

A day with… Not Just Travel, Bournemouth

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There is an army of support staff at Not Just Travel’s head office, which helps its franchisees focus on selling holidays. Benjamin Coren paid them a visit.

People from all manner of backgrounds come to Not Just Travel’s Bournemouth headquarters to complete their training before venturing out into the world of travel selling.

Maureen Savage, a new travel consultant from Glasgow is on her final day of the week-long training at the centre, where 42 support staff work.

She joins from a background in travel having worked for Thomson and British Airways as cabin crew. “I eventually decided I wanted to work for myself and after a lot of research, Not Just Travel really stood out for me,” she says.

Every recruit – whether they have experience selling travel or not – comes to head office to train after their initial investment, which can range from £11,000 to £30,000. When Travel Weekly visits, there are nine people finishing the programme. Classes can be a maximum of 10 and sessions are held every three weeks.

The beginning

Maureen is one of many recruits – all owners of their own businesses – who walk through the doors of the company, built by Steve Witt and Paul Harrison.

The duo met in 2008 after investing in a property company selling and letting apartments in Spain, but this came just as the recession hit and both lost “a lot of money”. In 2010, they began Not Just Travel and The Travel Franchise and in 2013, it quickly grew to 150 franchisees and now has more than 600 agents.

Behind the doors of the headquarters are the people working behind Not Just Travel’s homeworkers, or ‘travel consultants’. The operations teams here assists them in the day-to day admin, enabling them to focus on selling.

Witt said: “We provide the extra tools to help them grow their business. We’re creating entrepreneurs. More than 90% of the people who join Not Just Travel are not from within the travel business. When they sign up, they are required to do online training and then they come here for a week’s residential training.

“We guide them through their first six weeks out there, and after that they have a mentor.”

The mentor is someone who has been in the business for at least four years. They help with everything from sales techniques to finalising bookings, and offer support seven days a week.

Lorna Brown leads the operations and bookings team, which processes bookings and liaises with consultants if there are errors – and provides support via WhatsApp.

Top sellers

Consultants who make the most bookings – NJT’s top seller turned over £2.2 million in the last financial year – have a dedicated member of the support staff to help them with things such as paperwork and admin. Witt adds: “Some consultants can do as much business as an entire high street branch.”

There is also a team that looks after the back-end of bookings, ensuring everything runs smoothly, and is headed up by Pilvi Pirinen. She said: “We catch anything that needs more attention. This could range from upgrading seats on flights to cancellations, [or] any amendments. We try to make the travel consultant’s life easy.”

The marketing team works on franchisee recruitment and with suppliers to source deals. It runs 10 training events in the UK each year and organises Not Just Travel’s Millionaire’s Retreat, which involves 100 franchisees travelling to a luxury destination for a networking event.

“We do two [retreats] a year at the moment. The last one was to Portugal where we took out 102 people,” Witt says. “Everyone goes on at least one and that’s when we see their businesses skyrocket. It’s an opportunity to get their feet under the table and we have a host of speakers.”

The accounts and finance team ensures consultants are paid their commission. Consultants, usually self-employed, are educated on VAT and tax, but the team ensures everyone knows what they need. Heading up the legal and compliance team is NJT’s longest-serving member of staff, Claire Smith.

The sales team helps consultants close sales. Witt said: “We have a mixture of travel consultants, some are full-time and some are part-time, so the team here can help if they can’t commit all their time. One consultant could bring a lot of sales in and will need help from the team to finalise them all.”

Up close and personal

I joined… two years ago, but I’ve been in travel for 20 years. I started as a sales manager for Co-operative Travel in Plymouth and after 10 years went to a Virgin Holidays concession in Milton Keynes.

I really enjoy… providing sales training as a lot of trainees don’t have any. It’s nice to see people who have a passion for travel and to see them be successful.

I love travelling to…  Las Vegas because it’s not real, I can watch Elvis walk down the road with a Transformer.

I joined… about 10 years ago. I’ve been here from the very beginning and I’ve seen it grow.

I really enjoy… how no day is the same. Every day something changes and I think “wow, that was quick”. In the beginning, things were slow then it all took off.

I love travelling to… New York, it’s so big and I am obsessed with taking photos of buildings. It’s like London on a bigger scale.

Ben’s day at Not Just Travel

Not Just Travel is on the up with more than 700 people signed up to its programme and is currently recruiting at head office. The office space is huge, with Steve Witt and Claire Smith, who have been there from the start, comparing the early days of being in one room, to today in nine rooms across two floors.

I was struck by the amount of work that goes on behind the scenes at Not Just Travel’s headquarters to help  all their consultants focus on selling holidays and ensuring they are at the top of their game.

It was great to be able to meet nine new recruits on their training day and talk to them about their training, finding out where they had come from and discovering their passions for travel.

Stressing a continued investment in Not Just Travel’s people, co-founder Paul Harrison said: “The level of investment we put in people is to get them over that fear and initial lack of belief, and once we do, we see them fly.”

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Hi, I'm Anna Ironmonger, your local Travel Consultant in London.

As your Personal Travel Expert, I'm here to make planning your next holiday stress-free and easy. Whether you know exactly what you want or need some travel inspiration, I'll use my knowledge and expertise to create a bespoke holiday you’ll love. From the whole package to those finishing touches such as car hire and travel insurance, I've got you covered!

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