spt travel card unit glasgow

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Concessionary Travel Scheme

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Service summary

Elderly and disabled residents in the Strathclyde region can save money on public transport with the National Entitlement Card (NEC). The card gives holders free bus travel in Scotland and, through the Strathclyde Concessionary Travel Scheme, reduced fares on trains and Subway in the Strathclyde area. If you live on an island or peninsula within Strathclyde you can also receive reduced ferry fares with a Strathclyde Concessionary Travel Ferry Card. SPT support the administration of the elderly (60+) and disabled concessionary travel schemes only. Please visit freebus.scot for information regarding Young Persons' (Under 22) Free Bus Travel. For further information on the Concessionary travel scheme available within Scotland please visit the Transport Scotland website.

Opening times

Area served, main address.

Concessionary Travel Card Unit Buchanan Bus Station 10 Killermont Street Glasgow G2 3NW

Main telephone

0141 333 3211

Organisation email

[email protected]

www.spt.co.uk

Contact email

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Concessionary travel

Cheaper travel with the National Entitlement Card scheme.

100 million free bus journeys made by under 22s

More than 100 million free bus journeys have been made since the Scottish Government introduced free bus travel for under 22s.

Our concessionary travel schemes make getting about easier and cheaper for people in Scotland. And by making more sustainable travel choices easier to access, we can help to tackle the climate emergency as well.

Over 2 million people across Scotland can travel for free by bus, and eligible islands residents can access free ferry vouchers too.

Find out more about the free and discounted travel on offer.

Under 22s free bus travel

Young people and children in Scotland who are aged 5-21 can apply for a card to access free bus travel.

60+ or disabled free bus travel

People in Scotland who are aged 60 and over, and disabled people who meet the eligibility criteria can apply for a card to access free bus travel.

Ferry vouchers

Eligible islands residents who have a National Entitlement Card can get two free return ferry journeys to the mainland each year.

Other concessionary travel and discounts

Find out about other concessionary travel schemes and discounted travel in Scotland.

The Transport Scot Pass Collect app

Find out more about the Transport Scot Pass Collect app and how to use it.

Reporting misuse

How to report concerns about misuse of the concessionary travel schemes for investigation.

Getting and using your card

How to apply.

• Apply online at getyournec.scot
• Find contact details to apply through your local council

Using your card

• Find out about using your NEC on other transport modes

Help with travelling

• Find out more about the Thistle Assistance Card

Concessionary travel and smart ticketing privacy policy

Our concessionary travel and smart ticketing privacy policy outlines how we use, store and share the personal information we hold about you in connection with our national concessionary travel schemes.

Can I Use My Concession Card on Glasgow Airport Express Bus?

• January 21, 2024

Have you ever wondered if your concession card can be used on the Glasgow Airport Express bus? It's a question that many travelers have, and the answer can make a big difference in your travel plans.

Whether you're a regular commuter or just looking for a convenient way to get to the airport, knowing the ins and outs of using your concession card on the Express bus can save you time and money.

So, let's explore the details and find out how you can make the most of this travel option.

Key Takeaways

• Scottish concession card holders are eligible for free travel on the Glasgow Airport Express bus (Service 500).
• Concession and Under 22 NEC card holders can also travel for free on Service 500.
• Individuals over 60 or with disabilities can enjoy free bus travel with the National Entitlement Card.
• Application forms for the concession card can be obtained from the local authority or council office.

Eligible Concession Cards

If you hold a Scottish concession card, you can enjoy free travel on the 500 airport bus, known as the Glasgow Airport Express. This benefit extends to concession and Under 22 NEC card holders, allowing them to travel for free on Service 500.

The eligibility for free bus travel in Scotland also applies to individuals over 60 or those with disabilities, and access is granted through the National Entitlement Card. To obtain the necessary concession card, you can acquire an application form from your local authority or council office.

Once you have your Scottish concession card, you can take advantage of the free bus travel on the Glasgow Airport Express, making your journey to and from the airport more convenient and cost-effective.

It's important to note that having a valid concession card is a valuable asset when it comes to accessing various transportation benefits, and it's worthwhile to ensure you have the appropriate documentation to enjoy these privileges.

Applicable Discounts and Benefits

Discover the diverse discounts and benefits available for travelers on the Glasgow Airport Express 500.

• Free travel for concession and Under 22 NEC card holders.
• Discounted fares on the 500 airport bus for Scottish concession card holders.
• Free travel on the Airport Express 500 for those over 60 with an Over 60s bus pass.

It's important to note that there's no specific information available about the United Kingdom plus c bus card's acceptance or benefits in Glasgow and the airport.

Unfortunately, details regarding the usage of disabled bus passes on the Airport Express 500 or any special provisions or discounts for disabled passengers on the bus aren't provided.

To make the most of these benefits, consider using the First Bus App. It allows easy access to information about applicable discounts and benefits, as well as plan your journey and stay updated with real-time travel information to ensure a smooth and hassle-free experience traveling to and from Glasgow Airport.

Valid Routes and Destinations

As a traveler holding a Scottish concession card or an Over 60s bus pass, you can take advantage of the Glasgow Airport Express service 500, which efficiently connects the airport and the city center in just 15 minutes.

The bus can be caught from Buchanan Bus Station, stance 46 (city) or stance 1 (airport). It makes stops at St Vincent Street, George Square, and popular hotels in the city.

The service operates 24 hours a day with frequent timetables and through the night journeys. The 500 airport bus is a popular and convenient mode of transportation for travelers.

When traveling from the airport to the city center, the bus stops at key locations, making it easy for you to reach your destination. Additionally, the return journey from the city center to the airport follows the same route, providing a hassle-free travel experience.

First Glasgow operates the service, ensuring reliability and comfort for passengers traveling to and from Glasgow Airport.

Whether you're arriving in Glasgow or heading to the airport, the Glasgow Airport Express bus offers a convenient and efficient way to travel between these key destinations.

Application Process for Concession Card Use

To apply for the concession card, check your eligibility based on age or disability and obtain the application form from the local authority/council office. The application process requires you to submit the completed form along with a recent passport-type photograph, proof of age or disability, and proof of current address.

Different procedures are in place for age and disability applications, so it's essential to check the specific requirements on the National Entitlement Card website. Additionally, if you need to renew, replace, or encounter any issues with the card, you can reach out to the Local Authority or SPT Travel Card Unit for assistance.

When applying for the concession card, it's important to ensure that you meet the eligibility criteria and provide all the necessary documentation to avoid delays in the process. The National Entitlement Card website is a valuable resource for detailed information on the application process, requirements, and contact details for assistance. By following the guidelines and submitting the required documents, you can facilitate a smooth application process and enjoy the benefits of using your concession card on the Glasgow Airport Express Bus service.

Conditions and Restrictions

If you have successfully obtained your concession card and are ready to use it on the Glasgow Airport Express Bus, it is important to be aware of the specific conditions and restrictions that apply to your card usage. Here's a breakdown of the conditions and restrictions for using concession cards on the airport bus:

Understanding these conditions and restrictions is crucial to ensure a smooth journey and avoid any inconvenience. If you have any further queries or need more detailed information, it is advisable to visit the official website and review the Cookies Statement, site MapHow, and consentSite MapHow for the most up-to-date details.

Card Replacement and Renewal

When replacing or renewing your concession card for travel on the Glasgow Airport Express Bus, ensure to contact your Local Authority or SPT Travel Card Unit for assistance.

It's important to verify that your card's photograph and personal details are accurate before using it for travel. If you come across any incorrect information on your card or no longer require it, report this to the appropriate authority.

While paper tickets for concession journeys aren't mandated by legislation, having a valid card is essential for travel. For specific inquiries, reach out to Concessionary Travel and Smart and Integrated Ticketing at Transport Scotland.

It's crucial to maintain the validity of your concession card to avoid any disruptions during your travel on the airport bus. By staying proactive and ensuring your card is up to date, you can have a smooth and hassle-free travel experience.

If you need further assistance or information on card replacement and renewal, don't hesitate to reach out to the relevant authorities or agencies.

Accessibility Accommodations

For seamless travel on the Glasgow Airport Express Bus, passengers holding Scottish concession cards can enjoy the benefit of free travel.

When it comes to accessibility accommodations, it's essential to ensure that all passengers can use the transportation services comfortably. Here are some important points to consider:

• Use : Scottish concession cards can be used to avail free travel on the Airport Express 500 bus, providing a convenient option for eligible passengers.
• Contact : If you have specific accessibility needs or require further information about the facilities available on the bus, it's recommended to contact the bus service provider directly. They can assist in addressing any concerns or queries related to accessibility accommodations.
• App : Check if the bus service provider offers a mobile app that provides accessibility information, such as details about wheelchair accessibility, priority seating, and other relevant features.
• Accessibility Accommodations : While there's no specific information available about special provisions for disabled passengers, it's advisable to inquire about any available accommodations for individuals with disabilities.
• Additional Support : Passengers with specific accessibility requirements may benefit from reaching out to the bus service provider in advance to arrange any necessary support or accommodations for a smooth travel experience.

Additional Traveler Support

Passengers holding Scottish concession cards can access free travel on the Glasgow Airport Express Bus, providing valuable cost-saving benefits for eligible travelers. Additional support for travelers in the region includes the acceptance of Scottish concession cards on the 500 airport bus, offering discounted fares for frequent travelers. The First Bus App and website provide information on using the bus pass and purchasing tickets, ensuring convenient access to travel options. However, there is a lack of information on the usage of the saltire card on airport buses and the provision of special discounts for disabled passengers, revealing potential gaps in traveler support. Despite this, travelers have reported positive experiences using their Scottish concession cards on the 500 airport bus, indicating the effectiveness and popularity of the concession card system for affordable travel.

Customer Service Contacts

To access assistance with ticket purchases, information on concession card usage, travel alerts, service disruptions, details about the operation of the 500 airport bus, or for general inquiries and feedback, you can reach out to the First Glasgow customer service team.

• For ticket purchases, you can contact First Bus App support for assistance.
• If you need information on concession card usage, the First Glasgow customer service team can provide the necessary details.
• In case of travel alerts or service disruptions, it's best to reach out to First Glasgow customer support for the latest updates.
• If you have any inquiries about the operation of the 500 airport bus, you can contact First Glasgow for specific details.
• For general inquiries, feedback, or any assistance, you can always reach out to First Glasgow's customer service hotline.

First Glasgow's customer service contacts are essential for providing support and guidance for passengers in the Glasgow region, ensuring that your journey on the Glasgow Airport Express Bus is smooth and hassle-free. Whether it's about ticketing, travel information, or addressing any concerns, their dedicated team is there to assist you.

• What is a Travel Plan ?
• Do Travel Plans Work?
• Key Benefits of a Travel Plan
• Barriers to Your Travel Plan and How to Overcome Them
• Travel Plan Coordinator's Role
• Understanding the Budget Implications of a Travel Plan
• Setting Targets
• General Tips on Encouraging Behaviour Change
• Your Step by Step Guide to a Successful Travel Plan
• Downloadable Travel Plan Template and Guidance Notes
• Calendar of Sustainable Travel Related Events
• Importance of Promoting Your Travel Plan
• Branding Your Travel Plan
• Who are Your Audiences?
• How to Approach Internal Communications
• How to Approach External Communications
• Getting the Messages Right
• Adaptable Communications Templates
• Information for employers on travel during COVID-19
• Public Transport
• Lift Sharing
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• Additional Information

Strathclyde Partnership for Transport (SPT) is the Regional Transport Partnership for the west of Scotland covering 12 council areas.

Working with :

SPT is responsible for the development and delivery of the Regional Transport Strategy (RTS) and is at the heart of the region’s transport planning, operations and infrastructure improvements. We are at the forefront of developing bus policy for the region and improving local bus markets through Statutory Quality Partnerships. 

SPT has a range of operational responsibilities including the management and operation of the Subway and bus stations, supporting socially necessary bus services and Community Transport (CT) services, co-ordinating schools transport on behalf of eleven councils and delivering the MyBus demand responsive transport service. We invest in transport infrastructure, including the modernisation of the Subway to improve the service for our passengers and safeguard the system for future generations. SPT plans, delivers and maintains bus infrastructure across the region including passenger shelters and supports local authorities to deliver traffic management measures to improve safety and efficiency for all road users including pedestrians and cyclists.

Providing accessible, high quality travel information is a core function for SPT. We support Traveline Scotland, provide timetables and travel information at bus stops and travel points, invest in Real Time Passenger Information and provide personalised journey planning advice at our travel centres. In all of these areas, SPT remains committed to our shared vision for a world class sustainable transport system for the west of Scotland, working in partnership to achieve and improved quality of life for all.

SPT JourneyShare

Travel behaviour change is promoted by SPT through encouraging more lift sharing, promoting sustainable travel to work for our employees, sharing best practice with our partners and investing in active travel infrastructure and park and ride facilities to encourage shifts to more sustainable modes. SPT JourneyShare is the regional lift sharing scheme delivered in partnership with UK umbrella group Liftshare, enabling participants to save on CO2 emissions, fuel spend and other costs. The scheme grew to 5,600 registered users in 2015/16 – an increase of 22 per cent over the previous year. Major employees participating in JourneyShare include Glasgow Airport, NHS Greater Glasgow and Clyde, local authorities, universities and colleges. SPT JourneyShare is free and easy to use.  You can register  at  SPT JourneyShare and select your journey. The system will find you a match and also calculates the financial and CO2 saving each user is making compared with making that journey on your own by car.

SPT ZoneCard Employer Accounts

The SPT Employer Account enables employers to purchase annual ZoneCards on behalf of their staff, who then, if required, pay their employer back through agreed salary deductions (not salary sacrifice).

Benefits - The Annual ZoneCards purchased through an Employer Account can:

• Help to reduce staff commuting costs. The price of an annual ZoneCard compared to a weekly ZoneCard is approximately 25% cheaper,  providing 52 weeks travel for the price of 39 weeks;
• Encourage a healthier lifestyle – walking to and from the bus stop, subway or train station can help increase fitness levels;
• Help to reduce workplace car parking problems by increasing the number of employees who chose commuting to and from work using public    transport as an alternative to the car;
• ZoneCards can also be used for other travel purposes out with commuting.

Find out more about SPT and its work in addressing sustainable transport and travel issues by visiting www.spt.co.uk or email: [email protected] for more information.

Strathclyde Partnership for Transport 131 St Vincent Street Glasgow G2 5JF 0141 332 6811

SPTJourneyshare.co.uk

www.SPTJourneyshare.co.uk   helps drivers across the West of Scotland to find other people to share lifts and reduce CO2 emissions.

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• Glasgow City Council
• > Schools and Learning
• > Grants and Allowances
• > School Travel Assistance

School Travel Assistance

Apply online.

• Free School Transport Application 

This application form is for mainstream schools only and cannot be used for ASL schools

There is an obligation on local authorities to provide school transport assistance for children and young people who are entitled.  Transport is not provided to take a child home at lunchtime.  Strathclyde Partnership for Transport (SPT) arrange transport for mainstream primary and secondary children on behalf of Glasgow City Council.

Please note the following:

• All children and young people aged 5 - 21 year of age can now travel by bus free by applying for a National Entitlement Card (NEC Card) . Therefore Glasgow City Council no longer issue free school bus passes for public service buses for those who qualify for transport. You must now apply for your National Entitlement Card for your child to travel for free. Details on how to apply for your NEC car
• If your child attends school as the result of a successful placing request free home to school transport is unlikely to be available
• It should be noted that if your child moves to a school in a different denominational sector a placing request is required and free home to school transport is unlikely to be available
• No transport or assistance with transport is provided for those pupils under the statutory school leaving age in attendance at further education college
• A child attending a nursery will not normally be provided with school transport except in circumstances where a child with additional support needs will benefit from attendance.   This is not a statutory provision and each case will be addressed individually.

The Council can make such arrangements as they consider necessary to provide school travel assistance for mainstream schools.  The method of transport varies within Glasgow:

• Dedicated bus
• Public service buses using NEC card for free travel
• Underground

Criteria for mainstream school transport

Glasgow City Council provide transport for children and young people who live more than 1.2 miles from their local catchment primary school by the shortest suitable walking route and more than 2.2 miles from their local catchment secondary school by the shortest suitable walking route.  This is slightly more generous than the  statutory obligation.

The walking distance is established by using Google Maps to check the exact walking distance from home address to school address. Some children and young people will require to walk a reasonable distance from their home address to the transport pick up point, but this will not exceed 1.2 miles for primary schools and 2.2 miles for secondary schools.

Mainstream Primary and secondary school pupils may also be entitled to transport for the following reasons:

• They have a medical condition and their GP or hospital consultant has recommended transport.  Please note you must provide supporting documentation from your GP or hospital consultant.
• The family are experiencing exceptional circumstances, e.g. family have been made homeless.  Please note you must provide supporting documentation from an appropriate agency e.g. social work services, health visitor etc.
• There is no suitable walking route between the child's home address and their local catchment school. Please note that the authority will make a decision after checking with Neighbourhood, Regeneration and Sustainability (NRS) Services,  Roads Section.
• The child has been placed in a school nominated by Glasgow City Council for example, as a result of their local catchment school being full.   When this happens transport will be provided in line with the distance criteria.   
• If spare seats exist on a dedicated school transport vehicle, transport may be granted on a privilege seat basis as long as there is no additional cost to the authority.  Privilege seats are awarded on an annual basis so parent/carers need to reapply each year. Decisions on privilege seats will be made by the end of September each year, after determination of the  availablilty of seats.  Where there are more requests for a privilege seat than the number of seats available, a ballot will be held in order to allocate spaces. Glasgow City Council reserve the right to withdraw transport if the seat is required by a child/young person travelling to his/her zoned school and are entitled to free school transport or if the contractor reduces the size of the vehicle. Should this happen you will be given 5 days' notice to allow you to make alternative arrangements.

When should I apply?

You should apply for transport:

• When you register your child for primary school in November - if successful transport will be granted from P1 to P7.
• In February before your child transfers to secondary school in August - if successful transport will be granted from S1-S6.   
• If you move house or change school
• From June onwards if you wish to apply for a privilege seat

This allows time for the authority to liaise with SPT to tender and plan transport for the August term.

If your application is received by the 28 March you will be notified of the outcome by 30 May. Applications received after 28 March will be dealt with in due course.

How do I apply?

Apply online using our  Free School Transport Application Form . (This application form is for mainstream schools only and cannot be used for ASL schools)

myaccount  gives you the ability to set up an online account using a single user name and password to access a range of online public services including some Glasgow City Council services.  Read more about myaccount .

Applications are also available by contacting the Corporate Integrated Transport Unit on 0141 287 1056.

National Entitlement card Applications

The National Entitlement card provides advantages over the school bus pass as it can be used to travel on participating buses at any time throughout Scotland and not just for home to school travel.

Children and young people who are 5 to 21 years old will need a new or replacement National Entitlement Card (NEC) or Young Scot National Entitlement Card (Young Scot NEC) to travel for free by bus. Existing Young Scot cards can be upgraded for 16+ using the Transport Scotland app. Under 16s can use their card to apply online to upgrade at  getyournec.scot  or they can complete an application and request a replacement upgrade.

All existing pupils who have a bus pass have been given the opportunity to apply via an application form distributed by their school.

A parent, guardian or carer is required to apply on behalf of any child under 16 and provide approval for them to travel by bus. Young people 16 and over should apply on their own behalf. Please note if your child is disabled and has a Disabled National Entitlement Card they should continue to use this as the Young Scot National Entitlement Card does not provide free companion travel.

You can apply online at  getyournec.scot  or if you don't have all of the proofs required you can pick up an application form at any Glasgow library and return the completed form with necessary documents to the library. Please refer to  "more information about how to apply " for the documentation required.

For further information about the free bus pass scheme, please visit:

• freebus.scot
• Young Scot  
• transport scotland

If you require any assistance with your application, please email  [email protected]

MORE INFORMATION ABOUT HOW TO APPLY FOR YOUR NEC CARD

APPLYING FOR AN NEC CARD FOR FREE BUS TRAVEL

1.       Online Applications at  getyournec.scot

Before you apply online this is what you'll need. You won't be able to save and resume your application, so please get this information ready before you start.

Applying for a National Entitlement Card for yourself aged 16+? 

To apply you will need:

• a device with a camera or webcam (laptop/tablet/phone).
• to sign in using your  mygovscot myaccount  (click register if you don't have one).
• a recent digital photo showing your head and shoulders.
• proof of identity (passport, driving licence, Young Scot card, Biometric Residence Permit or use your  Yoti account ).
• proof of address (such as Council Tax bill or bank statement).

Parent applying on behalf of your child aged under 16?

• parent proof of identity (passport, driving licence, Young Scot card, Biometric Residence Permit or use your  Yoti account ).
• parent proof of address (such as Council Tax bill or bank statement).
• proof of your child's identity (eg. birth certificate (if under 11 only), passport, Biometric Residence Permit or Young Scot card).
• proof of your child's address (only if they live at a different address from you).
• child's birth or adoption certificate (listing both your name and your child). Note: abbreviated birth certificates will NOT be accepted.
• a recent digital image of the child (if aged 11+) showing head and shoulders.

View a full list of accepted proof of address and photograph guidelines

Once you have applied on  getyournec.scot , you can log back in to check the status of your application - i.e. submitted, approved, rejected.

You should allow up to ten working days from the date your application was approved for your card to arrive.

2.      Library Applications

Individual Applications  can be submitted at any Glasgow Life library using the attached all in one form and providing 2 pieces of supporting documentation as outlined below. If there is no photographic ID available then a photo referee will be required and this forms one piece of identification. (If pupils are in school then SEEMIS could provide the other form of identification).  

PASS Requirements

NEC cards are PASS (Proof of Age Standard Scheme) approved cards and each application route requires at least 2 corroborating pieces of identification. The following pieces of personal information must tie in with the details provided on the application:

• Name  (Birth Certificate, passport, driving licence, *SEEMIS, *Carefirst).
• Address  (Birth Certificate, passport, driving licence, utility bill in past 3 months, *SEEMIS).
• Date of Birth (Birth certificate, passport, PASS hologrammed card, Trusted Source letter)
• Photograph  (Driving Licence, passport, PASS hologrammed card or **photo referee declaration on form and photograph).

*SEEMIS and Carefirst are 2 examples of 'Trusted Sources' but there may be other agencies who can provide verification in the form of a letter as their referral of YP comes from a trusted source. (ie Youth Justice agencies).

What happens once my application is received?

If you apply online, you will receive an email to confirm the details you have submitted. 

Consideration will be given to the application and whether this meets the above criteria as outlined.  A letter is then sent to parent/carer to confirm the decision.

If you apply before 28 March each year you will be notified of the outcome by 30 May each year.

School Travel Assistance for children with Additional Support Needs (ASL) attending an ASL School or Unit

All Local Authorities have a duty under the Additional Support for LearningAct to identify, provide and review the additional support needs of their pupils, including the need for transport.

Glasgow City Council may provide supported school travel assistance for children and young people who have been assessed as requiring it because of their additional support needs. We place a strong emphasis on including pupils with additional support needs within their local schools and communities and our transport policy reflects that commitment.

The council want to ensure that the travel assistance we provide  supports children and young people's needs in the best way as they develop. This will be assessed on an annual basis and Parent/carers of children attending ASL establishments are required to complete  an annual travel assessment form with the assistance of their school..

This is to ensure where travel assistance is being provided, that it is meeting the correct needs of children and young people, in particular to equip them with the vital independent travel skills, as best possible, to fulfil their potential before moving on to post school destinations.

This ensures a more tailored and flexible approach to meeting children's individual requirements, which will be reviewed annually to reflect changes in children and young people over the year.

This travel assessment process will determine what is best for each child and may result in full independent travel, or a move away from fully supported travel assistance depending on the child / young person's needs.

CRITERIA FOR ASL TRANSPORT

Glasgow City Council provide transport for children and young people who live more than 1.2 miles from their ASL primary school by the shortest suitable walking route and more than 2.2 miles from their ASL secondary school by the shortest suitable walking route.  

The above distance criteria applies to all children.  However, where the distance from home to school does not meet the above criteria, the information provided by parents during their child's travel assessment process, will be used to assist us in deciding whether school travel assistance will be provided based on need. 

For example:

• the child/young person has a physical or sensory impairment or a severe, profound or multiple learning difficulty which requires specialist transport arrangements for supervision
• the child/young person has a disability which prevents them from accessing the transport generally available to take other children from that area to school

Travel assistance may be:

• Escorted/non-escorted Minibus (wheelchair accessible where necessary)
• Escorted/non-escorted Taxi (wheelchair accessible where necessary)
• Non-escorted transport by Public bus service using NEC travel pass (or similar travel pass)
• Non-escorted transport by Public rail service using rail card.
• Parental Payment (mileage allowance)
• An individual school assisted travel skills programme

Strathclyde Passenger Transport (SPT) arranges transport for mainstream primary and secondary schools on behalf of the authority. Glasgow City Council makes its own arrangements for children with additional support needs.

Frequently Asked Questions

• View our Frequently Asked Questions here

Code of Conduct for pupils

The head teacher will establish with parent/carers and pupils the importance of good behaviour on school transport. Where necessary, examples of unacceptable behaviour will be emphasised to pupils.

The responsibility of ensuring safe and acceptable behaviour remains with parent/carers of a child travelling on a school transport vehicle. Misbehaviour or action which could put the safety of others at risk may result in the removal of the provision of transport by the authority.  This may be temporary or permanent.

In circumstances where a pupil's behaviour is unacceptable, the driver may retain the pupil's ticket/pass for identification purposes. Initially SPT along with Education Services will carry out an investigation, if appropriate.  The head teacher will invite the parent/carer and the pupil to a meeting and ask the pupil and parent/carer to respond to the report of the incident.

The head teacher will ask for an assurance of the pupil's good conduct prior to the resumption of previous travel arrangements. It is important that the school keeps a record of any such incident and details the responsive action taken.  During the interim, alternative arrangements, where necessary involving parents, will require to be made in order that the pupil attends school.

In cases of serious misbehaviour, the head teacher can still exercise his or her right to have regard to the discipline policy of the establishment and Education Services.

Request to review a council decision not to grant transport 

The Council, in discharging its statutory requirements, aims to assist parent/carers in their responsibility of ensuring that a child attends school safety and on time in line with our policy on the provision of school transport. The Council will also strive to ensure with the services of Strathclyde Passenger for Transport (SPT) and Land and Environmental Services, are the most effective, suitable and economical use of resources by closely monitoring contracts and routes.

A request to review the decision made regarding your child's transport must be made in writing within 10 days of receipt of the refusal letter. This should be made to the Corporate Integrated Transport Unit (CITU) based at 40 John Street, Glasgow, G1 1JL.  Written submission should include any additional evidence to support your request for transport.  Reviews which lack specification will be rejected.

Written notification of the outcome of the review will be provided within 28 working days of receipt of the written submission.

Parental concerns 

We also aim to be responsive to the concerns of parents and carers in the provision of appropriate transport to meet the needs of each pupil. We keep our arrangements for school transport under continuous review.

Parent/carers who have concerns or complaints about any aspect of the provision of mainstream school transport may contact their child's school by telephone giving the details which will then be recorded and submitted to SPT's complaints form.

It is important for parent/carers to have the opportunity to ask questions about eligibility of their child for school transport therefore if you have any enquiries about applying for free school transport please contact the Corporate Integrated Transport Unit on 0141 287 1056.

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North Ayrshire Council

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Cost of Living Support

Cheaper transport for elderly or disabled people

Eligibility.

Concessionary travel through the National Entitlement Card (NEC) is available to permanent Scottish residents where one of the following applies:

• as a result of disability
• anyone 60 years of age and over
• young people between 11 and 26 years of age are entitled to travel concessions - see our Young Scot and the National Entitlement Card  page

What does it entitle me to?

Free bus travel across Scotland and reduced rate train travel throughout the Strathclyde Passenger Transport area.

People, aged 60 years of age and over, are entitled to rail concessions, during off peak times, in the Strathclyde area.

Disabled people are entitled to rail concessions, at any time, within the Strathclyde boundaries. People with a visual impairment will also qualify for free bus, rail and ferry travel across Scotland.

Restrictions on bus services

NEC can't be used on certain services, for example premium fare night buses and City Sightseeing Buses.

Who is responsible for the Concessionary Travel Scheme?

Transport Scotland runs the national concessionary travel scheme.

National entitlement cards for North Ayrshire residents are provided by Strathclyde Partnership for Transport (SPT).

How do I apply?

Applying on the basis of age or if you are disabled.

If you are aged 60 years and over, or disabled contact the  SPT Travel Centre .

You can apply in person at main Post Offices, but services vary at local branches. Please check directly with your Post Office. Forms and help with application is available for Isle of Arran residents at the Council Local Office in Lamlash, KA24 8JY.

You can also complete an online  application form  and return it by email or post to:

[email protected]   Concessionary Travel Card Unit,  Buchanan Bus Station,  10 Killermont Street, Glasgow,  G2 3NW 

Please note: the card issue process has a 4 week turnaround. You must ensure you are eligible before submitting an application.

For more information on the National Entitlement Card visit the  NEC website  and the  Transport Scotland website . 

Travelling companion

If you are registered blind or disabled, and require someone to accompany you while travelling on bus services, you can apply for a companion entitlement to be added to your card. You will need to provide evidence. This may be an award notice letter from the Department of Work and Pensions or a copy of your blind registration certificate. 

Aged 60 and over

Renewals are issued automatically by SPT.

Disabled persons

SPT will write to you, before the expiry date on your card, to request proof of your continued entitlement. If you don't hear from them you should contact your SPT Travel Centre .

If you move address, you must contact SPT to let them know.

Replacement cards

If your card is lost, stolen, or damaged, you should contact the SPT Travel Centre .

Is this page useful?

SPT ZoneCard

Spt zonecard.png.

The SPT ZoneCard is not yet smart and only in paper form. It is a flexible season ticket for travel by ScotRail, Subway, most buses, and some ferries in the Strathclyde region.

South Lanarkshire's National Entitlement Card

Change of address.

If you require a replacement National Entitlement Card, we must have your current address to be able to post the item to you

If you change address you should notify SPT (Strathclyde Partnership for Transport), otherwise any replacement cards you order could be sent to the wrong address.

You must provide documentary proof of your new address, for example, a utility bill in your name, addressed to your new address.

If you change your address, you will not be issued with a new card, we only need to update your records.

You can notify SPT of a change of address by one of the following methods:

The address to post/hand items in to SPT is:

Travel Card Unit Buchanan Bus Station Killermont Street Glasgow G2 3NW

Email : [email protected] Fax : 0141 333 3175 Telephone : 0141 333 3211 Textphone : 0141 333 3258

The Travel Card Unit opening hours are as follows:

Please note the Travel Card Unit is closed on public holidays.

Main benefits

• Removes need for multiple cards and systems
• Faster, easier transactions
• One-stop access to public services
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