viva air travel assistance fee

Can you cancel your Viva Air flight and get a refund?

Can I cancel my Viva Air flight?

Do you have a flight with Viva Air that you can no longer use? Plans change, we know. We help many travellers like you recover money from their non-refundable flights every year. 

Can I cancel my Viva Air flight and get a refund?

Unfortunately, Viva Air tickets are non-refundable. You will only get refunded if you purchased ‘cancel protection’ when you bought the tickets. Otherwise, you can get a refund for your taxes only. But, don’t despair! Viva Air allow name changes. This means that you can sell your ticket to another traveller and get your refund from them, instead of the airline! You can find more information on the Viva Air name change rules below. 

I have the Viva Air cancel protection, what do I do now?

This is an additional service that allows a passenger to cancel a trip from the moment they purchase the service until 30 minutes before the scheduled departure of the flight and get a refund for the portion of the trip that will not be flown. Cancellations must be made through the call center or via e-mail at [email protected] until 30 minutes before the scheduled departure of the flight.  Once this time has elapsed, the "Cancel Protection" service cannot be provided. This service can only be purchased during the initial purchase process through the website www.vivaair.com/co . 

I don’t have the cancel protection option, what do I do now?

There are certain limited situations when you can get a refund from the airline:

Cancellations and delays : Refunds will apply when a reservation is affected for any reason caused by Viva Air, such as: cancellations, rescheduling, delays, security reasons, multiple debits or extra amount charges.

Illness/Death : in case of death of the title holder of the ticket, his/her companion (as long as they have the same itinerary) or relatives (grandparents, parents, children, grandchildren, siblings, spouse) are entitled to request a refund. Such request should be filed within the 30 working days following the scheduled date of the flight.  Viva Air may apply penalties to a refund for decease reasons.

In order to process your refund request, please complete the following form by clicking here . The refund will be made in the same form of payment that you used at the time of purchase.

Can I change my Viva Air booking?

Yes! If your plans change after buying a ticket, Viva Air gives you the option to make changes to your reservation up to 2 hours before the scheduled departure for domestic flights and up to 3 hours for international flights, as long as you have not completed the web check-in process. If changes are not made and you don't fly, the ticket will not be valid anymore, cannot be used in the future, and the money paid will not be refunded.

When changing the date and/or time, you have to pay the cost of reissuing the new ticket of USD 18.50 per journey and per passenger, or its equivalent in national currency.

For route changes, date and/or time passengers you also have to pay the fare difference and the cost of reissuing the new ticket of USD 18.50 per journey and per passenger, or its equivalent in national currency.

USD 18.50 for date and/or time changes is the administration charge for reissuing the new ticket. You must pay a change fee in addition to the administration charge. Please find the table of charges below

Change fees

Note that...

When making a change to a reservation, it will apply to all passengers under such reservation. If you want the change for only one or some of the passengers, a reservation Split must be requested through the airline’s call center or at [email protected]

Can I change the name on my Viva Air booking?

Yes! Viva Air allow name changes. This means that you can sell your ticket to another passenger and get a refund for your flight if you can’t travel. Name changes can be made only before the start of the trip and by paying the designated fee. Please note:

The administration fee for changes is USD 18.50 (or its equivalent in national currency) per journey per passenger

Please find name change fees in the table below, which you have to pay in addition to the admin fee

The option to make changes to your ticket is available up to two hours before the scheduled flight departure for domestic routes and three hours for international routes.

Changes must be made before online check-in.

In the event you do not make the change within the allotted time and don't board the flight as per the original terms, your ticket will become invalid and cannot be used later, and the money will not be refunded.

Name change fees

Where can I sell my Viva Air flight ?

You can sell your flight on SpareFare. We are like eBay for travel reservations, with the added benefit of secure transfers and expert customer support. Click here to sell your flight .

In this blog post, you can learn more about how selling your flights on SpareFare works.

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Viva Air is Certified as a 2-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.

“Viva Air has a modern fleet of A320 aircraft, and onboard product standards are fair for a low-cost carrier. Cabin cleanliness is an item where improvements could be made. While cabin staff service is functional, it lacks in service interest or quality. As with most LCCs, there are strict check-in and baggage rules and customers need to follow these. Poor airport service lowers the rating for Viva Air and this needs change to meet a 3-Star rating.”

» Explaining the Low-Cost Airline Rating levels

» A-Z Index of Airline Ratings

Viva Air Rating Summary

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VIVA Aerobus Baggage Fees & Tips To Cover the Expenses

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VIVA Aerobus Carry-on Allowance

Viva aerobus  checked baggage allowance, additional baggage fees, excess baggage fees, can i prepay for baggage, credit cards that give you a free checked bag with viva aerobus.

We may be compensated when you click on product links, such as credit cards, from one or more of our advertising partners. Terms apply to the offers below. See our Advertising Policy for more about our partners, how we make money, and our rating methodology. Opinions and recommendations are ours alone.

VIVA Aerobus has a flexible approach to carry-on and checked luggage. Passengers can purchase additional weight to increase their allowance for both types or add a piece of checked luggage.

The fee depends on when and how you purchase your additional luggage, with fees much cheaper when purchased online up to 2 hours before the flight departure.

1 personal item: FREE Standard carry-on bag: 1 included in Light and Smart fares

Size and Weight Restrictions

• Personal: 18 x 14 x 8 inches (45 x 35 x 20 cm)
• Carry-on: 22 x 16 x 10 inches (55 x 40 x 25 cm). For Light fares, the max weight is 22 pounds (10 kg). Smart fare passengers can carry up to 33 pounds (15 kg).

Lap Infant Carry-on Policy

• Infants are not permitted any carry-on allowance, so any items must be carried in the adult’s carry-on. VIVA offers a Baby Package that includes a diaper bag or backpack for your baby with the same weight and size specifications as a carry-on bag.

Stroller Check Policy

• Passengers may check a stroller or car seat free of charge. These must be checked and cannot be transported as a carry-on.

Individual checked bags, including handles and wheels, may not exceed the maximum linear dimensions of 62 inches (158 cm).

• Zero: 0 bags included
• Light: 0 bags included
• Smart: 55 pounds (25 kg)

Additional luggage can be purchased online or at the point of sale up to 4 hours before the flight departure.

Adding an Extra Piece:

Increasing Weight:

• Domestic: MEX$522
• International: $34 – $39

Please refer to VIVA Aerobus’ policy for baggage fees related to special luggage (sporting equipment, musical instruments, etc.).

VIVA Aerobus does allow passengers the ability to prepay for luggage. This can be added by logging into your booking or calling customer service .

If you are checking bags on a VIVA Aerobus flight, one of the cards below can reimburse you for some, if not all, of those fees. Each of these Capital One cards allows you to redeem miles for 1 cent each as a statement credit for previous travel purchases (within 90 days).

Capital One Venture X Rewards Credit Card

The Capital One Venture X card is an excellent option for travelers looking for an all-in-one premium credit card.

The Capital One Venture X Rewards Credit Card is the premium Capital One travel rewards card on the block.

Points and miles fans will be surprised to see that the Capital One Venture X card packs quite the punch when it comes to bookings made through Capital One, all while offering the lowest annual fee among premium credit cards.

Depending on your travel goals and preferences, the Capital One Venture X card could very well end up being your go-to card in your wallet.

• 10x miles per $1 on hotels and rental cars purchased through Capital One Travel
• 5x miles per $1 on flights purchased through Capital One Travel
• 2x miles per $1 on all other purchases
• $300 annual travel credit on bookings made through Capital One Travel
• Unlimited complimentary access for cardholder and 2 guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
• 10,000 bonus miles awarded on your account anniversary each year
• Global Entry or TSA PreCheck credit
• Add authorized users for no additional annual fee ( rates & fees )
• No foreign transaction fees ( rates & fees )
• $395 annual fee ( rates & fees )
• Does not offer bonus categories for flights or hotel purchases made directly with the airline or hotel group, the preferred booking method for those looking to earn elite status
• Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
• Receive a $300 annual credit for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options
• Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
• Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
• Earn unlimited 2X miles on all other purchases
• Unlimited complimentary access for you and two guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
• Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
• Elevate every hotel stay from the Premier or Lifestyle Collections with a suite of cardholder benefits, like an experience credit, room upgrades, and more
• Receive up to a $100 credit for Global Entry or TSA PreCheck ®

Financial Snapshot

• APR: 19.99% - 29.99% (Variable)
• Foreign Transaction Fees: None

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Capital One Venture Rewards Credit Card

Get 2x miles plus some of the most flexible redemptions offered by a travel credit card!

The Capital One Venture Rewards Credit Card   is one of the most popular rewards cards on the market. It’s perfect for anyone in search of a great welcome offer, high rewards rates, and flexible redemption options.

Frequent travelers with excellent credit may benefit from this credit card that offers a lot of bells and whistles. And it offers easy-to-understand rewards earning and redemption.

• 5x miles per $1 on hotels and rental cars booked through Capital One Travel
• Global Entry or TSA PreCheck application fee credit
• Access to Capital One transfer partners
• $95 annual fee ( rates & fees )
• Limited elite benefits
• Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel
• Earn unlimited 2X miles on every purchase, every day
• Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options
• Miles won't expire for the life of the account and there's no limit to how many you can earn
• Use your miles to get reimbursed for any travel purchase—or redeem by booking a trip through Capital One Travel
• Enrich every hotel stay from the Lifestyle Collection with a suite of cardholder benefits, like a $50 experience credit, room upgrades, and more
• Transfer your miles to your choice of 15+ travel loyalty programs
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Capital One VentureOne Rewards Credit Card

The card offers unlimited miles at 1.25x per $1 and no annual fee. When you consider the flexible rewards, frequent travelers come out on top.

Interested in a travel rewards credit card without one of those pesky annual fees? Then say hello to the Capital One VentureOne Rewards Credit Card.

In addition to no annual fee, the Capital One VentureOne card offers no foreign transaction fees.

But is this card worth its salt, or is it merely a shell of the more popular Capital One Venture card?

• No annual fee ( rates & fees )
• Ability to use transfer partners
• Fraud coverage
• Weak earn rate at 1.25x miles per $1 spent on all purchases
• No luxury travel or elite benefits
• $0 annual fee and no foreign transaction fees
• Earn a bonus of 20,000 miles once you spend $500 on purchases within 3 months from account opening, equal to $200 in travel
• Earn unlimited 1.25X miles on every purchase, every day
• Enjoy 0% intro APR on purchases and balance transfers for 15 months; 19.99% - 29.99% variable APR after that; balance transfer fee applies
• APR: 19.99% - 29.99% (Variable),0% intro on purchases for 15 months
• No Annual Fee Cards
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To see more airline baggage fees and policies, click here.

The information regarding the Capital One Venture Rewards Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer. The information regarding the Capital One VentureOne Rewards Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer. The information regarding the Capital One Venture X Rewards Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.

Frequently Asked Questions

Does viva aerobus charge for baggage.

VIVA Aerobus includes baggage in its Smart fares. Passengers who purchase a Zero or Light fare must purchase baggage separately, and all passengers have the opportunity to purchase additional weight.

How much is excess baggage with VIVA Aerobus?

Excess baggage fees depend on when you add this baggage to your booking with the cheapest rates available online. To add an extra piece, the fee ranges from MEX$961 to Mex$1,149 (domestic Mexican routes) and $28 to $110 (international routes) depending on when you add the bag and the weight of the bag (44 to 70 pounds).

What is the carry-on luggage size for VIVA Aerobus?

VIVA Aerobus permits passengers to bring a piece of carry-on luggage measuring no more than 22 x 16 x 10 inches (55 x 40 x 25 cm). Light fare passengers are permitted 22 pounds (10 kg), and Smart fares allow 33 pounds (15 kg). All passengers may also bring a small personal item not exceeding 18 x 14 x 8 inches (45 x 35 x 20 cm).

How many pounds can you bring on VIVA Aerobus?

For checked bags:

• Smart fares: 55 pounds (25 kg)

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• Tips for travellers
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Viva Air Colombia

• Trip cancelation insurance
• Airline Booking Verification
• Airport counter check-in
• Boarding an aircraft
• European countries that require completing documents before traveling [LIST]
• Flight cancellation refund: what does it cover?
• Flybe called in insolvency: what you need to know?
• How can I change the ticket with 50 euro bonus in Lufthansa Group?
• Important information regarding your travel (COVID-19)
• Meals served on planes
• Online check-in: What is it?
• Passenger rights and responsibilities
• Special assistance at the airport: what is it and how to order it?
• Your eSky account: what does it give and how to use it?
• Flying while pregnant
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Online check-in: What is it? - Viva Air Colombia

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Viva Air Colombia requires the passengers to check in online before arriving at the airport. There is a fee for checking in at the airport and the cost of this service ranges from COP 20,000 (purchased via the airline's website, applies to domestic travel) to COP 60,000 (paid at the airline's desk at the airport, applies to domestic travel).

How to check in for a flight with Viva Air Colombia without incurring additional expenses? eSky customers can choose one of the following options: via a secure form on eSky (if they have purchased the Online check-in service) or directly on the airline's website (if they have not purchased the Online check-in service).

Online check-in with Viva Air Colombia

* 2 hours prior to departure time for domestic travel.

What information is required by Viva Air Colombia?

Viva Air Colombia, like other airlines, requires the passenger to provide certain information to ensure the safety of all passengers as well as to improve the boarding procedure at the airport. This information must be consistent with their ID and is used to generate the boarding pass.

A boarding pass may include information such as:

• date of birth,
• nationality,
• travel document type (identity card or passport card),
• identity card series and number,
• country of issue,
• issue and expiry date.

Important! Required information may vary depending on the route and entry regulations of the country of arrival.

The document used to check in with Viva Air Colombia must be brought to the airport by the passenger. The staff may require verifying data consistency before boarding the plane.

When does the eSky customer receive a Viva Air Colombia boarding pass?

eSky customers who have purchased the Online check-in service do not need to remember when it is opened by the airline. In the email containing the ticket, they will find the link to a secure form, thanks to which they will be able to provide the necessary details once they have booked the flight. After check-in has been made available by the airline, our consultants will check the passenger in on their behalf and then send the boarding pass to the email address provided.

eSky customers who have not purchased the Online check-in service have to use the Viva Air Colombia website to check in for their flight. Select the “Check-in and boarding pass” option on the website, sign in using your booking reference and your surname, and then follow the instructions. Important! All emails concerning your booking , the check-in procedure as well as possible schedule changes will be sent directly by the airline to the email address provided while making your eSky booking. 

** Not available if the passenger provided check-in details later than 8 hours before the flight departure!

The Online check-in service can only be purchased when booking a ticket. It is not possible to buy it at a later date.

Tips and suggestions in this article and related articles are for informational purposes only and auxiliary and may not constitute the basis for any claim against eSky.com.

Viva Air 2024 Review: Colombia's one budget airline worth it?

Is flying with Viva Air a good choice? Worried about the reviews people have been saying about Viva Air? I'm here to share with you all of the info I've gathered so that you can decide whether they're the right airline to book with!

One of the most significant burdens to every budget-conscious traveler is the costs of the flights.

We've previously reviewed airlines like  Vueling Airlines  and  EasyJet . Still, with many different budget airlines popping up in your search for cheap flight deals, it's hard to track which airlines are legit.

If you're headed to Central or South America, you might come across Viva Air. Are they a reputable airline you should use? Are their budget costs worth the compromises?

I put my head down and did hours of research so I could give you a comprehensive review that'll help conflicted budget travelers. Now you can browse my review and make a more informed decision about whether to book with Viva Air!

What Is Viva Air?

Founded in 2009, Viva Air , also known as Viva Air Colombia, is a low-budget Colombian airline based out of Rionegro, Colombia. It's Colombia's only low-cost airline.

The company's goal is to deliver consistent and reliable service while keeping the flight costs low in the region. 

The low-cost model means that all Viva Air's flights are operated on a single aircraft: Airbus A320, and passengers fly in economy only.

Tickets are basic, with little amenities, operating with a model that you can pay extra to have any further amenities for your flight. You'll also be randomly assigned a seat with the low fare option. 

Where Does Viva Air Fly?

Due to how Viva Air's low-cost model is structured, it doesn't fly everywhere in the world. Viva's flights operate throughout Colombia and Peru and some cities in Mexico and Buenos Aires in Argentina. 

The company is looking at expanding destinations into Brazil, Costa Rica, the Dominican Republic, Ecuador, El Salvador, Panama, Puerto Rico, and several cities in the United States.

Those launch dates are currently TBA, so there is no word on when that expansion might happen. Still, Viva Air is looking to make low-cost air travel more widely available on their network. 

If you're looking at flying to Colombia, check out our blog posts on  Medellin  and nightlife if  Cartagena  to get you started!

Viva Air Deals

Who doesn't love a good deal, especially on air travel? Even though Viva Air already works to make their flights low cost, that doesn't mean they don't like promoting deals on some of their routes! If you're flexible with your travels enough to fly specific routes on specific dates, you can get your fare even cheaper than normal. 

Head to Viva Air's  flight deals  page to explore their international flight offers.  

Contact Information

While we always hope that any travel goes off without any hitches, you never know when you might need to call your airline. Viva Air has a few different ways to get in touch with them should you need any assistance. 

The easiest way is through their 24-hour online chat function, but you can also call their call center. If you're in the United States, dial 8556520600. You can also email  [email protected]  or reach out using  Facebook ,  Twitter , or  Instagram . 

Checking In

As your flight nears, you'll need to check-in for your flight. Unlike many airlines, Viva Air requires you to show a printed boarding pass to check-in, so be sure to have that in hand when you arrive at the airport. Online check-in becomes available between 24 hours and 3 hours before your flight for international flights and between 48 hours and 2 hours before your flight for domestic flights. 

You can also pay an additional fee to have Viva Air check you in at the airport. 

Baggage Policy

Viva Air doesn't come with much luggage allowance as a low-cost model airline. Every passenger is allowed one personal item, which cannot exceed 10 kg (26 lbs) and 40x35x25cm, and it must be placed under the seat in front of you. In addition to your personal item, you can also bring binoculars, a small camera, reading material (books), a jacket, or a small duty-free bag free of charge.

If you would like to bring any additional luggage, this will come at an additional cost. Checked baggage starts at COP 36.999 for domestic flights and $24.99 for international flights if booked when making your initial web reservation. Prices go up if you book extra luggage at a later date, with the most expensive time to book is at the gate itself. 

You can also purchase a medium fare ticket, including one checked bag of up to 20kg. 

Does Viva Air Serve Food?

One of the biggest questions I know I ask myself when I'm getting on any flight. Still, especially international ones are, what's the food situation. As a low-cost model airline, don't expect any food services with Viva Air. Both domestic and international flights come with  onboard menus , so you can snack at high altitudes, but all food and drink will have to be paid for onboard. Their menus are pricey, so you may want to consider bringing some snacks, especially on longer flights!

Viva Air Reviews

On Trustpilot, Viva Air holds an average rating of 1.5/5 stars. Most Viva Air reviews fall into the one-star, "bad" category. Previous travelers have commented that Viva Air has many hidden fees, and their online system defaults to adding extra charges. 

As a low-cost airline, they also don't always inform passengers of requirements (such as needing to purchase a San Andres Tourist Tax Card before boarding a flight to San Andres). They then can deny boarding due to those restrictions. 

Travelers also report poor customer service and Viva Air's customer service responsiveness. 

Is Viva Air Worth It?

Expectations with Viva Air should be treated like any other low-cost airline. Viva Air shouldn't be your first choice for low-cost flying based on other travelers' reviews. While the prices may be enticing, it seems to come at the cost of having surety in your travels. Plus, there have been reports of recurring charges in hidden fees, which is less than optimal considering this is a budget airline.

However, some of their routes may be more difficult to access on other airlines. If you're looking for a low-cost airline purely and not fussed with baggage or potential customer service issues, their prices can't be beaten. 

Our Rating: 2.3/5

• Several routes, especially within Colombia and Peru
• Poor customer service
• Hidden fees
• Little luggage allowance

Where to Next?

Whether you decide to fly Viva Air or try out another airline, booking flights is always an exciting part of travel. Once you've started putting your itinerary together, check out Pilot to keep every element of it all in one place! 

Disclosure : Pilot is supported by our community. We may earn a small commission fee with affiliate links on our website. All reviews and recommendations are independent and do not reflect the official view of Pilot.

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Viva Aerobus Baggage Restriction Guide

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Baggage Rules, Limits, & Fees

When traveling with Viva Aerobus , it is important to be aware of the baggage rules, limits, and fees to ensure a smooth and hassle-free journey. Understanding the regulations for carry-on bags, checked baggage, and extra, oversized, and special items will help you pack accordingly and avoid any unexpected charges or inconveniences.

Carry-On Bags

For carry-on bags, Viva Aerobus allows each passenger to bring one personal item and one carry-on bag on board. The personal item should fit under the seat in front of you, while the carry-on bag must fit in the overhead bin. The weight limit for both items combined is 10 kg (22 lbs).

Airline Tips and Traveler Help

• Wanna take your pet with you? See what Viva Aerobus’s policy and restrictions are for flying with pets .
• If at some point after ticketing you need to contact the customer service for Viva Aerobus, check here: customer service for Viva Aerobus .
• Avoid surprises when you arrive at the Viva Aerobus (VB) check-in counter. Weigh your bags before so you don't get stuck paying a high baggage overweight/size fees. Check in here: Viva Aerobus (VB) check-in
• Navigate here to gain insights on all aspects flying with luggage, so you’re on-par with frequent flyers! flying with luggage

Checked Baggage

When it comes to checked baggage, Viva Aerobus offers different options depending on your fare type. The Basic fare does not include any checked baggage allowance, while the Viva Light fare includes one checked bag weighing up to 15 kg (33 lbs). If you need to bring more luggage, you can purchase additional weight allowance in increments of 10 kg (22 lbs) up to a maximum of 50 kg (110 lbs).

Extra, Oversized, and Special Items

Viva Aerobus understands that passengers may need to transport extra, oversized, or special items such as sporting equipment, musical instruments, or fragile items. However, it is important to note that additional fees and restrictions may apply for these items. It is recommended to contact Viva Aerobus directly to inquire about the specific rules and fees for transporting non-standard baggage.

Please keep in mind that baggage rules, limits, and fees may vary for domestic and international flights. It is advisable to check the airline's website or contact their customer service for detailed information regarding your specific itinerary.

Note that air carriers often change the details of these rules and requirements, so be sure to check directly with the airline on the day you are flying for the most accurate information. By familiarizing yourself with Viva Aerobus' baggage policies, you can pack efficiently and avoid any surprises during your journey.

Is your flight on time? Get real-time Viva Aerobus Flight Status to find out.

Find more help here for your journey through the airport

Simple Flying

Viva aerobus launches a loyalty program: what to know.

Passengers will be able to redeem their points for new flights, additional services, bus tickets, and many more products.

The Mexican ultra-low-cost carrier Viva Aerobus has introduced Doters, its new loyalty , and rewards program. Travelers will now be able to earn Doters Points every time they travel with Viva onboard its 2,432 weekly flights across Mexico, the United States, Cuba, and Colombia.

Doters, the new loyalty program

Mexican airlines currently have several loyalty programs. Aeromexico has the famous Club Premier; Volaris has the v.pass (not specifically a loyalty program, but a monthly subscription program that allows you to fly within Mexico once a month), and now Viva Aerobus has launched Doters.

On Monday, Viva Aerobus announced the launch of Doters, its first loyalty and rewards program. It will allow everyone to earn Doters Points and redeem them for new flights, additional services, bus tickets, and many more products. It will also improve the passenger experience .

To be part of Doters, completely free of charge, passengers only need to fill out a simple form either on the Viva Aerobus website, the Viva App, the Doters website, or the Doters App. In less than a minute, passengers will begin to enjoy the benefits of the airline's rewards program.

After this registration, each purchase, both in Viva Aerobus and in any other company that is part of the Doters partner network, will add Doters Points. Points can be used to purchase or complement the payment of airline tickets, add additional services to the flight such as extra luggage, and VIP seat selection and even pay Mexico’s airport fee, known as TUA, among other benefits.

Three levels

Viva Aerobus CEO Juan Carlos Zuazua said that now, in addition to the ultra-low-cost fares, the new Doters loyalty and rewards program allows passengers’ money to go even further. “With the formula of traveling, earning Doters Points, and access to more benefits and flights, we enhance the travel experience, recognize our customers for their preference, and we continue to make flying accessible to more and more people,” he said.

The Doters loyalty program has three levels: green, silver, and gold, each of which offers exclusive benefits to its members. Viva Aerobus travelers can, depending on their level, have free regular seat selection, priority boarding and documentation, free additional baggage, and priority attention at the Viva Aerobus contact center and Doters, among other benefits.

Everyone starts at the most basic level, the color green. To get to the silver level, one has to earn 12,500 Doter points, and 25,000 to get to the gold level. Green level points are valid for 12 months; silver level points are valid for 24 months, and gold level points are valid for 36 months.

Find more aviation news here!

Bus line partners

Viva Aerobus partnered up with three bus lines to launch Doters. The bus lines are ETN Turistar, Costaline, and Autovías La Línea. By traveling with these companies, Doters members will also be able to accumulate points. For every Mexican peso spent with any of the bus lines, the passenger receives one Doters point. For every two pesos spent with Viva Aerobus, the passenger gets one Doters point.

“We are confident that with this easy-to-use loyalty and rewards program, we will continue to grow as one of the leading airlines in Mexico while rewarding our passengers for their preference and trust. We project to have more than 3 million members on Doters in the first year. Thus, together, Viva, Doters, and its network of partners, we will make travelers live more unforgettable experiences,” said Pablo Sordo, Director of Commercial Strategy for Viva Aerobus and Doters.

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#TakeFlight: Travel Insurance and how to buy it

Apr 26, 2022

Traveling is incredible because it allows us to get to know places and have new experiences. You must ensure your well-being and your family’s with travel insurance whenever you travel.

Next, we’ll present a short guide, so you know the benefits of having travel insurance. Vacation insurance is an investment that helps you feel relaxed and fully enjoy your trip.

Travel insurance is sort of like an airbag ready to protect you in the event of any unforeseen circumstance.

What is travel insurance?

This type of insurance allows you to travel care-free because it covers the most probable events during your flying experience and wherever you decide to enjoy your vacation. Travel insurance coverage typically starts a few hours before your flight and days after landing.

Usually, travel insurance has benefits and limitations depending on the coverage you decide to purchase. It generally covers flight cancellations, medical services, loss or theft of luggage, and even pet assistance.

What are the benefits of taking out travel insurance?

Travel assistance insurance guarantees you will receive optimal medical assistance in case of accidents since insurance will always cover the most common accidents. Also, if something prevents you from traveling, you can get part of your money back or reschedule your trip without a problem.

Travel insurance with Viva Aerobus

Travel insurance is an investment, and the advantage of Viva Aerobus travel insurance is that, unlike other airlines, we cover you during the entire trip. We also have personalized policies because we understand each traveler wants different things.

Viva Aerobus stands out as the only airline with travel insurance that returns 100% of your airfare. Learn more about Full Refund.

At Viva, there are several travel insurance options; all of them are designed for different types of travelers, so you will find one that suits your needs. Here are some of the main characteristics of each plan to help you choose what’s best for you.

What is essential coverage?

Up to $5,000 pesos to cover the cancellation of your flight. In addition to medical assistance for accidents or illnesses, free ambulance transport, home medical consultation, telephone consultation, and a discount network. So don’t hesitate to insure your trip with Viva.

Travelers insurance

This plan gives you comprehensive protection. In addition to covering $20,000 in the basic version for accidents or illnesses, baggage loss, home medical and pediatric service, legal assistance, and repatriations. It is the optimal protection for travelers.

The premium version offers assistance for your pet, home assistance, family emergency care, and extreme sports consultation. Even your pet will be protected during your flight.

Corporate insurance

This plan covers flight delays or cancellations, accidents or illness, loss or theft of luggage, personal item protection, document theft, legal assistance, gadget theft protection, and gadget technical assistance. Total protection against any unforeseen event.

This plan is one of the most comprehensive Viva Aerobus travel coverages. It includes protection of up to 25,000 pesos for loss or theft of luggage, theft of documents, legal assistance, family care, home doctor, gadget theft protection, and personal item protection.

What is Full Refund insurance?

Total Refund insurance protects passengers who must cancel their flight for any reason. The cost for this plan starts at 40 pesos, depending on the flight, and guarantees a 100% refund of the total cost of the ticket.

This plan protects you if you must cancel your trip due to a COVID-19 diagnosis, illness, injury, vehicle failure, theft, job layoff, scheduled airline failure, wedding cancellation, etc. Because at Viva Aerobus, you always win.

Fly safely with Viva

Travel insurance with Viva Aerobus is the perfect way to travel without worrying about unforeseen events. Don’t let anything stop you from traveling and exploring the world. #Take Flight safely with the protection Viva Aerobus offers.

Travel insurance will always be a good investment because of its cost-benefit ratio. Insurance to smile without fear and enjoy the beach or that magical town you’ve longed to visit. Be a safe traveler in Mexico with Viva!

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Viva Aerobus Baggage Fees Review – Worth It or Not?

If you’re planning a trip with Viva Aerobus, one of Mexico’s leading low-cost airlines, you may wonder if the baggage fees are worth it.

In this review, we’ll take an in-depth look at Viva Aerobus baggage fees, so you can make an informed decision before booking your flight.

Read on to learn more about Viva Aerobus baggage fees. We’ll review the different types of payments and provide an overall assessment of their value. But first, let’s get to know about Viva Aerobus.

Table of Contents

Introducing Viva Aerobus

Viva Aerobus is a low-cost Mexican airline based in Mexico City. It is one of the low-cost airlines in Mexico and has become one of the most popular airlines in the country.

The airline operates over five routes to more than 25 cities throughout Mexico. In addition to domestic flights, Viva Aerobus also offers international flights to some destinations in the United States.

Viva Aerobus strives to offer its passengers a comfortable and affordable flying experience with competitive rates and quality service. The airline is known for its emphasis on customer service and commitment to providing a stress-free travel experience for its customers.

Viva Aerobus is renowned for its low fares and cost-effective baggage fees. The airline offers carry-on and checked baggage fees designed to fit different travelers’ needs.

Read on, so you will take a closer look at Viva Aerobus baggage fees and determine whether or not they are worth it.

You can check out the best Tips On How To Get A Cheap Airline Ticket .

The Different Types of Baggage Fees

Regarding air travel, Viva Aerobus is known for offering some of the best baggage fees in the industry. With various categories of baggage fees available, passengers can choose the cost that works best for them.

Here’s a look at the different types of baggage fees offered by Viva Aerobus:

The following is part of the Viva Aerobus (VB) luggage policy for average basic fares.

• Free – for one personal item
• Free – for one carry-on bag
• Baggage check costs vary by ticket class
• Depending on the route, there may be additional fees for overweight and oversized luggage.
• Sports equipment, subject to any costs that may apply

You may also want to check out the Best Ways On How to Find Cheap Flights and Snag the Best Deals .

What is the carry-on baggage policy for Viva Aerobus (VB)?

As long as each piece of luggage fits within 55 cm x 40 cm x 20 cm, Viva Aerobus (VB) enables each passenger to bring one carry-on luggage.

• A personal item such as a purse, briefcase, laptop bag, or camera bag is also permitted for passengers to carry.
• The combined weight of the three items cannot be greater than 10 kg.
• Additional luggage weighing up to 15 kilograms costs USD 60.
• 20 kg or fewer additional bags: USD 70
• Additional luggage weighing up to 25 kg costs USD 80.
• No more than 32 kilograms per additional bag; USD 100

What’s Included in the Fee?

When you purchase a ticket with Viva Aerobus, the fare includes one personal item and one checked bag for free. Additional checked baggage fees apply for any additional bags.

The fees vary based on the route, weight, and size of the bag, as well as whether or not you check in online or at the airport.

For flights to and from Mexico, checked bags must be at most 23kg (50 lbs) for Economy Class or 32kg (70 lbs) for Business Class and may not exceed 158cm (62in) in total dimensions.

Passengers will be charged an excess baggage fee if a bag exceeds these limitations.

Viva Aerobus also offers an extra baggage allowance for sports equipment such as golf clubs, skis, and snowboards.

The fees for this service depend on the route and type of equipment, but they typically range from $30 – $150 per item.

Passengers can also purchase travel insurance and additional perks such as priority boarding, lounge access, and seat selection for an additional fee.

How Much Does it Cost?

Regarding Viva Aerobus baggage fees, there are pros and cons to consider. The costs are lower than many other airlines, making them an excellent option for travelers on a budget.

Additionally, the amount of baggage allowed for free is more generous than most other airlines. However, the fee can add up quickly for those traveling with multiple bags.

Overall, if you’re a light traveler and want to save some money on airfare, Viva Aerobus’ baggage fees are a good choice.

But if you’re planning on bringing a lot of luggage, you may want to consider another airline with a more generous baggage allowance.

According to  kiwi , they give you a variety of flights with Viva Aerobus, including prices ranging from $54 for a ticket from Mexico City to Tijuana to $40 for a flight from Cancun to Guadalajara in Mexico to $76 for a flight from Las Vegas, Nevada, to Monterrey.

Beginning at $120 for a round-trip ticket from Chihuahua to Mazatlán, Mexico, and $174 for a ticket from Los Angeles to Mexico City.

Why is the baggage allowance 23kg?

Due to comparable weight restrictions in health and safety standards, the 23-kilogram limit is in place.

The International Air Transport Association (IATA) published a size guideline for bags intended for hand/carry-on baggage in 2015 due to the considerable diversity in these limitations.

Final Thoughts Viva Aerobus baggage fees

Since Viva Aerobus commenced its operations in November 2006, they have been known for its special baggage and flight prices.

Making them commendable and trustworthy to fly with, so when next you want to take a flight from Mexico, let the name “Viva Aerobus” come to mind.

I'm not just a traveller, I'm a wanderer. A world explorer. An adventure seeker. I love to discover new things and learn about cultures around the world.

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Travel with your pet

Enjoy new experiences with your best friend by your side

More space for your pet

We welcome cats and dogs to travel to any of our destinations, complying with the following requirements: 

In the cabin

• Maximum weight 27 lbs. (including carrier) 
• Maximum dimensions of the carrier: 18 x 14 x 8 inches. Pets must be able to stand and move easily inside the page.
• Carrier material: rigid or semi-rigid 
• Allowed pets: Cats and dogs 
• Minimum age: More than 8 weeks old 
• Maximum weight 99 lbs. (including carrier) 
• Maximum dimensions of the carrier: 126 linear inches (length + width + height) 
• Carrier material: rigid 
• Allowed pets: Dogs 
• Minimum age: More than 16 weeks old 
• Sign our letter of responsibility .
• Present current vaccination card. 
• Present proof of last deworming, internal and external. 
• Have a health certificate issued by your veterinarian on letterhead, no more than 7 days prior to your flight. It must state the animal is in good condition, has no wounds in the healing process, and is fit for air travel. 

International flights In addition to presenting all of the above, you must have a certificado zoosanitario issued by Sagarpa within 7 days before the scheduled flight date.  *Only 1 animal per passenger is allowed onboard 

• Present a medical prescription on letterhead issued by an institution or a doctor specializing in mental health (psychologist or psychiatrist) that contains:  - Full name of the passenger.  - Name, medical license, and signature of the person who issued the document. 
• If your dog is not traveling in a kennel, it must wear a leash, harness, and ID. It must also wear a muzzle during the flight (harness muzzles do not apply).  
• Only dogs will be accepted as service animals.
• Present credentials, certificates, and proof of training issued by a legal entity that endorses the condition of the service animal. 
• Passengers whose dogs have proof of training must prove that dogs follow their orders. 
• Dogs must wear a leash, a collar, and an official ID. Service or guide dogs must wear a harness. 

Here are some recommendations for traveling with your pet:

• Place absorbent padding inside the carrier to prevent spillage 
• Sedation of your pet is not recommended. Always check with your veterinarian 
• Feed your pet as usual and give them small snacks before the flight 
• Try to get them exercise before the flight and give them water 
• Bring all your pet’s documents  
• Arrive at the airport 2 hours before a domestic flight and 3 hours for an international flight 
• Present all the necessary documents at the check-in counter and airport security  
• Read and accept our liability waiver at the check-in counters 
• When checking in, make sure a tag is placed on the carrier with you and your pet’s information 
• If you see fit, place security tape to reinforce the doors of the carrier 

Restrictions for flying with pets on Viva Aerobus

• Breeds of dogs that are considered brachycephalic: Affenpinscher, American Staffordshire Terrier, Boston Terrier, Brussels Griffon, Boxer, Bull Dog, Bull Mastiff, Bull Terrier, Cane Corso, Cavalier King Charles, Chow-Chow, French Mastiff, English Toy Spaniel, Brussels Griffon, Japanese Spaniel, Lhasa-Apso, Maltese, Mastiff (all breeds), Pekingese, Pug, Sharpei, Shit-Tzu, Tibetan Spaniel, among others. 
• Viva Aerobus allows a maximum of 5 pets in the cabin and 6 in the cargo hold, a total of 11 per flight. 
• For safety reasons, on connecting flights, pets are not allowed in the cargo area. 
• Passengers traveling with pets in the cabin cannot select emergency exit row seats. 
• Check that the carrier meets the specifications mentioned above and that it has enough space and ventilation so your pet can travel comfortably and move freely. 
• Your pet must be in good health to travel. 
• If showing signs of stress, anxiety, or aggression, your pet must travel in a rigid carrier. 
• When traveling in the passenger cabin, your pet must remain in its carrier at all times.
• Pets are not allowed to use supplemental oxygen at any time.

For more information, see our Terms and Conditions

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If it's all on 1 ticket, under normal circumstances it should be fine.

Though there's always a very, very slight chance you miss it if your first flight is arriving very late though again they wouldn't continue to sell a flight if regularly they can't keep the timing right for people to make connections.

Though if all on 1 ticket and the tiny % you miss that flight they should re-book you on the next available flight .

Hey that's really helpful... Thanks...

That's what I am worried about. I think it's all in one ticket so it should be okay hopefully.

This topic has been closed to new posts due to inactivity.

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