electronic visit verification indiana

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Electronic Visit Verification

Electronic Visit Verifications, or EVVs, help us to collect data mandated by federal law. The 21st Century Cures Act requires us to record a verification of some of the services that we provide. All agencies that provide these types of services are required to collect this data, which is then sent on to the state of Indiana.

CVL provides several services that are effected by this mandate.  Specifically, these are Residential Habilitation (RH 10 and RH 20 only), Personal Assistance and Care (PAC), Attendant care and Respite services.  MID, the provider of the inFocus/inCare electronic note system that CVL uses, has developed an easy to use solution to meet the EVV requirements.  The solution includes a mobile application that allows you to check in and check out of your shift as well as automatically collecting the required location information.  By January 1, 2021 all the services effected by the EVV requirement must have EVV data for every shift provided.  Absent the appropriate data, these shifts are subject to rejection when billed to Medicaid.  This requirement is state-wide and effects all agencies providing these services in Indiana. 

An EVV collects three pieces of information: the time you begin your service, the time you end your service, and the location of your service. All of this is recorded through an application on your phone or tablet.

If you provide service requiring EVV and have not loaded the InCare Mobile application and begun using EVV, you will first begin by going to Inspiravance where you will find "Using the InCare mobile application" training.  It is a short training walks through the application installation and utilization.  If you have questions, you can find the section that includes frequently asked questions below to help you see answers to common questions. “ EVV Help ” is a form to submit a question or concern if you need further support.

Click here to link to Inspiravance

Clicke here to go to EVV Help

Welcome to the EVV Help Page.  At the bottom of the page is a form to allow you to submit a question, let us know of an issue, make a suggestion, tell us how we can help you. We appreciate your help in meeting this Federal requirement and look forward to hearing from you.

• Read more about Electronic Visit Verification

Frequently Asked Questions

InCare Mobile Application -  Completing an Electronic Visit Verification

Frequently Asked Questions   Can multiple providers use the same device to access InCare Mobile?

• Yes. Multiple users can use the same app on any device, as long as they sign into their own personal account before clocking in or out.

                        Can I add a new shift to the schedule through the InCare Mobile app?

•  No. At this time, you must still schedule shifts through the online InFocus system. You may only view any shifts that are already scheduled through the “Schedule” tab on the app.

  Why aren't my shifts showing up on the InCare Mobile app?

• Your shifts must be scheduled in InFocus  before  they begin in order to use the InCare Mobile app. If you do not see any shifts listed on the app, check to make sure that they are scheduled in InFocus. If you still cannot see them, check to make sure that you are on the correct date. Contact your supervisor for any further assistance.

  Can I receive notifications from the InCare Mobile app?

• No. At this time, the “Notifications” tab is not functional within the app but will be in the future.

  Can I send or receive messages through the InCare Mobile app?

• No. At this time, the app does not allow users to send or receive messages from other users or supervisors. This function may be added in the future.

  How do I find my username and password for the InCare Mobile app?

• Your username and password for the app are the same that you use to login to other CVL portals, such as Inspiravance and InFocus. If you do not have the correct username or password, contact your supervisor for assistance.

  Why won’t the InCare Mobile app run on my device?

• To run the app, Apple devices must have IOS version 12.0 or higher and Android devices must have Android version 7.0 or higher. If your device is updated and still won’t run the app, contact your supervisor for further assistance.

  What types of services require an EVV clock in and clock out?

• Residential Habilitation (RH 10 and RH 20  only )
• Personal Assistance and Care (PAC)
• Attendant care
• Respite services

  What if I start a shift more than 15 minutes before the scheduled start time?

• The InCare Mobile app will not let you clock in for a shift more than 15 minutes before the scheduled start time. If you do actually start the shift earlier than that, still clock in on the app once you are able to. When entering your note into InFocus, request a time modification to reflect the time you actually began the shift.

  What if I forget to clock in until after the scheduled end time?

• If you have not clocked in before the shift is scheduled to end, the InCare Mobile app will not let you clock in or out. When entering your note into InFocus, request a time modification and enter in your appropriate start and end times.

  Can I change my password for the InCare Mobile app?

• Your password for the InCare Mobile app is the same as your password for the online InFocus system. If you would like to change it, log on to InFocus and click the profile icon in the upper right corner. Select “Modify Profile” and then “Change Password.” Your new password will now work for InFocus and the InCare Mobile app.

  Is my location always being tracked by the InCare Mobile app?

• No. The app will only access your phone’s GPS services at two different times – when you clock in and when you clock out. Your location will not be tracked by the app during your shift or when you are not working.

  What should I do if I begin or end my shift away from the individual’s home?

• This can happen for many different reasons, most commonly if you pick an individual up or drop them off at another location. If this occurs, still clock in and out as usual. When entering your note into InFocus, you will simply make a note of the reason why in the “location exception” box. A location exception does not mean that your note will not be approved.

  If I am at the correct location, why is my location shown somewhere else?

• GPS technology is not perfect, and sometimes it may not read your precise location. If your location is shown within a one-mile radius, you may still clock in and out as usual without any exception. If your location is shown outside of a one-mile radius, but you are in the correct location, clock in or out as usual and explain the situation in the “location exception” box in InFocus. You may also contact the EVV Help Team to ensure that the individual’s correct location is stored in InFocus.

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EVV Compliance Status for Personal Care Services by State or Territory

This table lists each state or territory’s compliance status with Electronic Visit Verification (EVV) requirements as of January 1, 2021 for personal care services. States and territories were required to self-report their EVV implementation status using a web-based survey, which the Centers for Medicare & Medicaid Services (CMS) used to determine compliance with the EVV requirements included in Section 12006(a) of the 21st Century Cures Act. The table indicates whether each state or territory reported it was fully compliant, partially compliant, or not compliant with EVV requirements as of January 1, 2021. The table also includes the date the state or territory reported it had achieved full compliance, if applicable, and links to download copies of the compliance determination letters that CMS issued to each state or territory.

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Electronic Visit Verification (EVV) in Indiana

Indiana Medicaid has chosen the Provider Choice Model. You can choose an EVV system like Ankota. Ankota has integrated with Indiana's aggregator, Sandata. Provider EVV best practices dictate that you should evaluate EVV vendors such as Ankota to find the best solution for your agency.  For a free EVV consultation, click   here .

Here’s the   Indiana Medicaid EVV page

The official Medicaid contact for Indiana is as follows:

Ms. Allison Taylor Indiana Family and Social Services Administration 402 West Washington Street, Room W461, MS 25 Indianapolis, IN 46204

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Questions about evv.

EVV is still to be implemented in most of the states with different guidelines and regulations. We’re keeping up with the updates related to EVV implementation and if there is something we haven’t included, please share with us. To learn how ankota can help in ensuring compliance, please get in touch with us.

More Help with EVV

What is evv.

Watch the short video below for a super quick introduction to Electronic Visit Verification (EVV). In a nutshell, EVV requires that home care caregivers login "electronically" to prove the time and location of their home care visit. For home care agencies that provide home care services reimbursed by the government (e.g., Medicaid) EVV is required by law.

What is required to comply with EVV?

The requirements for EVV are part of a law called the 21st Century Cures Act. A compliant EVV system must capture the following. 

• The client receiving the service
• The type of service (e.g., Personal Care Service with code T1019)
• What caregiver provided the service. This information is used to make sure that no caregiver is working on multiple visits at the same time.
• The exact start time and end time.
• The location (usually captured via GPS but there are other methods).

In order to comply, you should sign up with an EVV vendor like Ankota. Click here to Contact Us .

Why are the EVV requirements different in each state?

The two biggest public health insurance programs in the US are Medicare (which provides health insurance ror elderly and disabled individuals) and Medicaid (which provides health and social care services to the poor.  Both of these programs are overseen by the US government's Committee for Medicare and Medicaid Services (CMS).

While Medicare is a national program that is administered at the federal level. Medicaid is administered at the state level, giving each state the ability to tailor its services to the needs of its citizens. This is why it's important to know the specific rules and implementation approach chosen by the state. 

How should I choose an EVV Vendor?

As important as EVV is, it is only one aspect of managing your home care agency. You should consider your EVV vendor to be a partner in the journey of your home care agency. 

The following is a recommended list of criteria that you may consider when choosing your EVV vendor:

• Is the software easy to use, especially for my caregivers?
• Does the vendor provide training and support when I need it, or do they expect me to "do it myself?"
• Can the software bill all my payers and enable me to comply with EVV in the state?
• Does the system provide reports and dashboards to help me optimize my business and grow?

Thank you for reviewing this. Here at Ankota, we're very thankful for the opportunity to partner with fantastic home care agencies. To Contact Us, press Here.

How can I learn more about EVV?

If you need to learn more, consider visiting our EVV "Essential Guide." You can access it on the web or on YouTube.

If we can help you with EVV or any other aspects of your home care software, please Contact Us to that we can help.

Get help with EVV

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Indiana Medicaid and EVV Electronic Visit Verification

•   EVV / Medicaid , Home Care Issues & News
• By Linda Teaman

What’s Happening with Indiana Medicaid and EVV

Indiana has chosen the open model for EVV compliance to the  21st Century Cures Act . On Tuesday, November 26, 2019 the In.gov/Family & Social Services Administration website announced an extension to EVV (electronic visit verification) requirements. “The 21st Century Cures Act directs state Medicaid programs to require personal care service and home health service providers to use an electronic visit verification (EVV) system to document the services rendered. See Indiana Health Coverage Programs (IHCP) Bulletins BT201951 and BT201855 for more information.

“In accordance with this federal requirement, the Indiana Health Coverage Programs (IHCP) worked toward implementing an EVV system by January 1, 2020. However, after receiving input from the provider community, the Indiana Family and Social Services Administration (FSSA) submitted a good faith exemption request to the Centers of Medicare & Medicaid Services (CMS) to extend the soft launch of EVV. This would allow additional collaboration with affected providers and individuals to ensure a successful EVV implementation for Indiana. The Centers for Medicare & Medicaid Services (CMS) approved Indiana’s request (see letter of approval attachment), which extends the EVV soft launch through December 31, 2020.” Read more about these changes.

While the State has additional time to meet the federal EVV requirement, providers are strongly encouraged to continue taking steps now to be ready by January 1, 2021. Providers need to determine whether they would like to utilize the State’s EVV solution, Sandata, or an alternative EVV solution.”

The IHCP (Indiana Health Coverage Programs) Has Chosen a State Sponsored System

The IHCP (Indiana Health Coverage Programs) has chosen Sandata as the State-sponsored system for the implementation of federal EVV requirements. Indiana health care providers may choose to use an EVV system other than Sandata, such as Rosemark. These providers will be required to export data from their alternate system to the Sandata “Aggregator” for integration with CoreMMIS. This is an open vendor model. The important distinction is that Rosemark will be integrating with Sandata so that exporting will not be necessary.

Indiana Medicaid and Rosemark’s Home Care Management System

Sandata has been chosen to be the aggregator in Indiana, Rosemark is ahead of the game because of our integrations with Sandata in Rhode Island, Connecticut and Ohio. We are currently working on the necessary implements to keep the process as seamless as possible for your Indiana agency to get paid in a timely manner. If you are using Rosemark then you know that you also have Rosemark’s great home healthcare software streamlining most of your day-to-day operations.

Please check with your account manager at Shoshana Technologies, makers of the Rosemark System for questions concerning your Indiana account.

For a consultation about our caregiver management software, call 734-662-3537

Linda Teaman

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Indiana Medicaid EVV Software

Alora software has made evv easy for indiana home care agencies., evv system for indiana agencies.

Alora has simplified EVV for Indiana personal care and home health agencies. Thousands of caregivers enjoy the unmatched ease of Alora EVV every day because it makes their work-life easier! The benefit for agencies is not only compliance with Indiana Medicaid but also a far greater level of operational efficiency.

Schedule a Demo

Home Care Software with EVV Built-in

EVV is integrated into Alora’s software for Indiana home care agencies.  Alora captures and integrates all of the EVV data from the visit directly into your agency’s workflow.

With this integrated solution, your agency is able to:

• Live monitor home visits, tracking delays and no-shows
• Accelerate billing and payroll (EVV data is automatically integrated into claims processing and payroll)
• Empower your aides – they can complete plan of care-based visit notes right from the EVV interface, swiftly check their schedules, look up client information, and communicate with your agency through secure mail

See it for yourself

Indiana Medicaid Approved EVV System

Alora is a certified alternate EVV vendor for Indiana Medicaid. Indian Medicaid EVV information captured by Alora is seamlessly transmitted to the Indiana Medicaid EVV aggregator, Sandata. Being the all-in-one solution for Indiana home care agencies, combining EVV and agency management in one system, Alora brings great efficiency and ease of use for your staff.

Indiana Medicaid requires that personal care services utilize an Electronic Visit Verification (EVV) system.  Alora Home Care Software features an integrated Indiana Medicaid EVV system, with both GPS and Telephony options, offering your agency one centralized solution that is compliant and holistic.

THE MAJOR UPSIDE OF EVV INTEGRATION

When you manage EVV outside of your home care software, you have to re-enter data. Manual entries take time and bring mistakes. Alora’s Home Care Software for Indiana already has all of the information for each visit — about the client, caregiver, agency, and service provided. That means, your caregivers do not have to re-enter information when they arrive at a patient’s home.  They can simply press Start Visit on the Alora system upon arrival.  Your office staff does not need to manually reenter EVV data into your agency management software.  Your agency gets the benefit of accuracy and efficiency.

So many Indiana agencies have chosen Alora Home Care Software to make their work-life easier AND make their business run better. Alora’s comprehensive (yet incredibly-easy-to-use) platform:

• Is designed to handle both skilled and non-skilled home care services
• Is Approved vendor with Indiana Medicaid for electronic billing
• Automates billing for overhead charges for the PA program
• Monitors your compliance with Medicaid and Medicare
• Processes all payers, including, Indiana Medicaid/Waiver, Medicare, Private Insurance, etc.
• Includes one-click electronic faxing to physicians, payers, and others
• Includes GPS and Telephony based Electronic Visit Verification options

Speak with our Indiana Solutions Consultant

LIVE-MONITORING

Alora offers live-monitoring of home visits, alerting your agency for delayed visits and no-shows. This capability gives a real-time view of what is happening in the field with home visits, by the minute.  With Alora’s  homecare software for Indiana , your agency stays compliant, while avoiding lost revenue due to missed visits.  Alora keeps your agency are in full control of what is happening with all of your home visits.

AVOID CLAIM DENIALS

Don’t put your agency at risk for claim denials. Alora provides your backoffice with a complete system that integrates EVV into claims processing to eliminate the risk of claim denials. With Alora, you’ll always have compliance, and peace of mind.

See how Alora can help your agency

BILLING AND PAYROLL – QUICK AND ACCURATE

With EVV integrated, the electronic visit verification data captured during visits automatically flows into the full Alora system. The moment your caregiver leaves a patient’s home, Alora updates the visit data with the start and end time and is marks the visit as completed. Instantly, the visit is then ready for billing and payroll. Any visits that don’t occur as planned, are flagged for manual review.

Alora is an approved trading partner for electronic billing with Indiana Medicaid

THRIVE WITH THE POWER OF AUTOMATED  HOMECARE SOFTWARE WORKFLOW

Alora’s automated workflow elevates your agency efficiency to an entirely new level. Compared with an agency that uses an alternative solution, your staff would have to navigate spending endless manual hours copying EVV data from another software into your system, just to ensure accurate billing. Agencies lose time and money with inefficiency that can never be recouped, not to mention the possibility of errors that require even more time to be corrected, causing frustration and putting your Medicaid reimbursement at risk.

Call  1-800-954-8250  to speak with our Indiana Agency Solutions Consultant

ELECTRONIC VISIT VERIFICATION MADE EASY

Alora makes work life easier for your caregivers. With Alora, Simple is power. That power starts with the simple act of your caregiver pressing the “START VISIT” button on their smartphone or tablet from a patient’s home.

The convenience of fully integrated EVV within Alora  Home Health Software ‘s whole agency management system is that Alora has already populated all the relevant data for a scheduled visit when your caregiver arrives at the patient’s home…allowing the caregiver to focus solely on patient care. In comparison with a separate EVV solution that stores no prior data regarding the visit taking place, the advantage of Alora is clear.

With a separated system, there is no information on the patient’s Medicaid ID, the agency name, the caregiver’s information, or the tasks to be performed for the client. This places an undue burden on the caregiver to accurately enter all of this information when they get to the patient’s home. Unnecessary time consumption, human error, transmission mistakes, all of the variables that can frustrate your staff and prove costly to the agency, synergize into an end result that complicates the billing and confirmation process and obstructs delivering focused care for the patient. With Alora, complexity fades, creating a win/win for your staff and your patients.

CARE PLAN BASED VISIT NOTES FOR YOUR AIDES AND NURSES

Did your caregiver actually perform all of the tasks which were required within the plan of care? No need to worry about the answer as Alora generates patient-specific visit notes derived directly from the POC. Your home health aides and nurses can perform the required documentation directly inside the Alora EVV interface – simplifying their workflow.

How can we help you?

EMPOWER YOUR AIDES AND NURSES

Alora empowers aides with software which not only captures electronic visit verification but also allows them to check their schedules, pull up client information, complete plan of care based visit notes and communicate with the agency through secure mail with text notifications, all from the convenience of, of their mobile device of choice.

For your nurses, Alora is very nurse-friendly home health software. Aside from capturing EVV data, nurses can complete visit notes and assessments right at the patient’s home while having access to the important clinical information necessary to complete their duties. Alora’s EVV component grants nurses quick access to skilled nursing visit notes and OASIS assessments ensuring that the entire process of patient care is easy and straightforward.

Don’t have Internet connectivity at your patient’s home, no problem! Alora also offers an integrated  telephony  solution as a back up to the GPS based EVV software. If your caregiver is at the patient’s home with no Internet connectivity, they can simply use the telephony solution to capture EVV.

AN ALL-IN-ONE HOME HEALTH SOLUTION

Alora is more than simply an Electronic Visit Verification (EVV) solution for Indiana homecare agencies. It is a comprehensive solution consistently rated as the most user-friendly software on the market. Alora was engineered to perform as a complete agency management  EMR for home health agencies in Indiana  that covers the clinical, financial and operational aspects of a home health care business. With EVV integrated seamlessly, Alora improves operational efficiency and provides cost savings for your agency.

Want to see it for yourself?

Alora’s EVV solution improves agency efficiency and reduces costs by eliminating the tiresome process of manually entering visit information.  Experience how Indiana home health agencies can not only meet but exceed the requirements of Indiana’s forthcoming electronic visit verification mandate, while simultaneously improving agency workflow. Alora EVV can improve profitability by disposing of manual data entry tasks and helping your agency thrive.  For a no-obligation demo, contact us at 1-800-954-8250 Ext 2 or  click here to schedule a demo .

DESIGNED TO BENEFIT INDIANA AGENCIES

• Eliminate the loss of revenue due to caregiver no-shows
• Eliminate inefficiencies of manual data entry into an unconnected software
• Enjoy easier management of processes through centralized workflow
• Experience higher levels of home health aide efficiency and uninhibited accountability
• Significantly reduce the occurrence of errors
• Bill faster! Completed visits are readied for billing and payroll once a visit is finished
• Ensures patients receive all of the services on their POC
• Go completely paperless with Plan of Care based visit notes

Indiana Medicaid EVV Information

When did EVV start in Indiana?

The 21st Century Cures Act directs Medicaid programs to require personal care service and home health service providers to use an electronic visit verification (EVV) system to document services rendered. In the summer of 2020, the implementation date for requiring the use of an EVV system for personal care services was delayed to January 1, 2021 . The implementation date for requiring the use of an EVV system for home health services remains January 1, 2023

What EVV systems can I use?

The 21st Century Cures Act directs Medicaid programs to require personal care service and home health service providers to use an electronic visit verification (EVV) system to document services rendered. Indiana has selected Sandata as an EVV provider system. The Sandata EVV system is Health Insurance Portability and Accountability Act(HIPAA)-compliant and incorporates verification of the federally mandated data elements.

Alternate EVV Systems for Indiana

Providers may choose to use an EVV solution other than Sandata; however, providers will still be required to export data from their selected system to Sandata’s “Aggregator” for integration with CoreMMIS. This requirement will be necessary for documentation, billing, and reimbursement purposes.

Alora is an approved Alternate EVV vendor for the state of Indiana.

Alora Drives Clinical Excellence, Efficiency, and Financial Success

Alora offers a fully mobile  home health software for Indiana  agencies to ensure compliance and succeed:

Alora‘s flexible implementation and full customer support onboarding allow you to select only the features and devices you and your employees need to reach maximum productivity.

Alora’s Mobile-Ready Web-based Platform Equates to Connectivity with Any Device

Because Alora’s  Home Health Software  is a mobile-ready and browser friendly solution, our point of care features can be scaled to any device. Simply put, your caregivers can access our solutions on their mobile device of choice, using their smartphones, tablets, or laptops.

ALORA ELECTRONIC VISIT VERIFICATION FEATURES

FEATURES AT A GLANCE

• Indiana Medicaid-compliant EVV
• Captures and sends patient and caregiver signatures, visit start time and end time with GPS location
• Plan of Care based Visit Note
• Viewable Schedules
• Live monitoring & Alerts: Real-time, color-coded views of the status of all visits
• Mobile ready. Operates across smartphones, tablets, and other devices.
• EVV data flow in the system for billing and payroll.
• The simplicity of use improves caregiver efficiency & patient satisfaction

ALL-IN-ONE SOLUTION

• Client Intake
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#1 Home care management software to ease EVV and transform the way you provide care.

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Make medicaid claims and evv compliance simple, evv model: open model | aggregator: sandata | caresmartz360 evv solution: available implementation deadline: january 01, 2021.

CareSmartz360, a leading home care software, is integrated with an Indiana-approved aggregator. Telephony & GPS-Enabled Mobile App solution assists Medicaid- enforcing businesses in meeting state EVV requirements. Our EVV solution enables agencies to streamline operations and ensure compliance with easy-to-use features.

• HIPAA & EVV Compliant
• Smart Telephony
• Manage Schedules
• Automated Billing
• Robust EVV Reporting
• GPS-Enabled Mobile App
• Caregiver Tracking
• Error-Free Medicaid Claim Submission
• Point of Care Documentation
• Easy Migration
• Award-Winning Support

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Understanding indiana’s electronic visit verification.

IHCP has mandated implementing an Electronic Visit Verification (EVV) system for Medicaid-funded Personal Care Services (PCS). IHCP utilizes EVV to track and monitor service delivery and access to care for members.

May 7, 2019

Care providers requested to complete the EVV pilot survey.

January 01, 2021

IHCP set EVV implementation deadline.

The 21st Century Cures Act required agencies to select an EVV system that electronically verifies their information.

Indiana's Home Care Regulations & Facts

Do you know.

The mission of the Indiana Department of Labor is to enhance the safety, prosperity, and health of employees in the workplace. Most Indiana employers and employees are guided by the minimum wage and overtime provisions of the federal Fair Labor Standards Act (FLSA). Some of which are:

• The Indiana government has no laws specifying caregivers' timing and duration of meal breaks.
• A caregiver in Indiana may be entitled to overtime pay if the employer has more than 40 employees. Overtime pay is calculated by dividing the weekly salary by 40 to get a regular hourly rate and multiplying by 1.5.
• Holiday pay is not mandatory in Indiana, and caregivers are not paid for sick days, personal days, or holidays.
• Indiana law does not mandate employers to pay caregivers for reporting to work if no work is performed.

Home care management software can help make Indiana agency owners' lives easier. The GPS-enabled technology streamlines billing, payroll, and time tracking to help home care agencies keep track of employee shifts and compensation.

See how CareSmartz360 helps meet Indiana's strict laws & regulations!

A user-friendly mobile evv solution for indiana.

Responsively designed and feature-rich apps to seamlessly run your home care agency on the go.

CareSmartz360+ Caregiver App

GPS-enabled app to seamlessly manage caregiver visits.

• Multilingual Support
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• Verify Visits at the Point of Care
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Mobile App for Agency Staff

Increase agency staff productivity and organize daily activities on-the-go.

• Easy Calendar View
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All-in-One Homecare Management Solution For Indiana

CareSmartz360 is a trusted partner for Indiana home care agencies looking to scale their operations while meeting state laws and regulations, including EVV standards.

Solutions Tailored for Diverse Home Care Agency Users

Stay on top of client and caregiver schedules.

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Enable your clients to stay informed & updated.

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Grow business with an efficient workflow management.

Delivering business intelligence to executive leadership.

A Complete Guide to Home Care in Indiana

• Indiana's Home Care Laws & Regulations
• State's Care Plan & Medication Management Regulations
• Home Care Staff Screening & Training Requirements
• EVV Mandates and Medicaid Coverage Laws
• Challenges Faced by Agencies in Indiana
• How CareSmartz360 Helps Overcome These Challenges?

FAQs: Home Care in Indiana

1. what type of evv system must be used in indiana.

Section 1903(l)(5)(A) states that the chosen system must be able to electronically verify for visits conducted as part of personal care services or home health care services for the following:

• Which type of service was performed
• Who is the individual receiving the service
• What is the date of the service being provided
• What is the location of service delivery
• Who is the person providing the service
• At what time the service begins and ends

Section 1903(l)(2) also requires states to provide a stakeholder process to allow input into the state's implementation of the EVV requirement from PCS and home health services providers, beneficiaries, family caregivers, and other stakeholders.

2. Are there any fixed dates or schedules for implementation and training on the EVV?

IHCP releases updates related to the EVV implementation periodically. A survey was rolled out in April 2019 to develop a decision for helping agencies with the implementation deadlines. The survey also identified the types of EVV systems the home care businesses are using in Indiana, their preparedness, and their willingness to participate in a pilot. Training began in early fall 2019.

3. What are some easy-to-migrate EVV systems in Indiana?

CareSmartz360 can be used as an EVV solution in Indiana. It offers simplified data migration, award-winning support and 1:1 training to make a shift from an existing EVV-compliant home care software.

4. Who regulates home care in Indiana?

IDOH (Indiana Department of Health) oversees state licensed home health agencies for the quality of care delivered to Indiana seniors and to ensure caregiving is in compliance with state laws.

5. Are the employers in Indiana required to pay home care workers for sick days, holidays, and personal days?

No. Indiana laws require employers to pay only for the actual time worked. As a result, employers are not required to pay for personal days, sick days, or holidays.

6. Do I have to be paid for “on-call” time in Indiana?

Generally, home care workers are paid for the time worked under the direction and control of the employer. A worker who has to remain “on-call” at home is not considered to be working while “on-call.” However, if the home care worker remains “on-call” on the employer’s premises, they are considered to be working.

7. How many hours does a caregiver work in Indiana?

Employed caregivers in Indiana work an average of 34.7 hours a week.

• Around 56% of caregivers work full-time
• 16% of caregivers work 30-39 hours/ week
• 25% of caregivers work less than 30 hours/week.

8. How does CareSmartz360 help home care businesses in meeting the Indiana state regulations?

You can simplify your life by utilizing CareSmartz360, a home care management software. With the use of GPS-enabled technology, Indiana Home Care Agencies may quickly check and keep track of caregiver training, visits, scheduling, billing, payroll, leave policies, and more while being EVV compliant.

9. How does home care software help caregivers stay updated with their upcoming shifts?

Real-time updates and streamlined processes help caregivers enhance their quality of care. With home care software like CareSmartz360, caregivers may get quick insights into their upcoming shifts and leverage offline mode to enhance data synchronization.

With one dashboard, caregivers may:

• View upcoming shifts or an ongoing shift.
• Perform clock-in/ clock-out.
• View appointments for the day, their task list, and patient data easily.
• Work on disconnected/ offline mode.
• Schedule detail screen to perform schedule-related operations.

10. How can home care agencies in Indiana stay ahead of Medicaid claim denials?

CareSmartz360 offers a robust billing solution for smart and accurate billing, adequate payment, and quick reporting. Care providers can submit claims the same day they offer services and get paid faster to be able to stay ahead of claim denials.

Additionally, CareSmartz360 is an all-inclusive of electronic visit verification for agencies who bill Medicaid, capture data required for EVV, and helps stay caregivers focused on care delivery.

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