ralph lauren shoes journeys

Review Highlights

“ Since they were my first pair , she gave me some tips on how to break them in. ” in 2 reviews

“ Jacob and his staff were so friendly, welcoming, and helpful ! ” in 2 reviews

“ So I told Jacob (the manager) after a very long talk that unlike most people who say they will post a review and dont, I will follow thru. ” in 5 reviews

Location & Hours

Suggest an edit

2855 Stevens Creek Blvd

Santa Clara, CA 95050

West San Jose

You Might Also Consider

Dhoom Indian Fashion Clothing and Bridal

15.8 miles away from Journeys

Patty A. said "I don't normally post but I told Aradhana I would just because she was truly wonderful and patient. I was able to find a beautiful gown for myself as well as my daughter, and mother in law. We usually go to Berkeley to get our…" read more

in Women's Clothing, Men's Clothing, Bridal

Footwear etc.

5.0 miles away from Journeys

S P. said "I was recently diagnosed with plantar faschitis and told I need to get special footwear so I went here to get some shoes before a vacation. Jessica was super helpful. She ordered two pairs for me that weren't coming until the next…" read more

in Shoe Stores

Nordstrom Rack

3.3 miles away from Journeys

Christine L. said "I felt compelled to write a review for this Nordstrom Rack because I went to the one in East Palo Alto first... Compared to East Palo Alto, this one has: -Wider selection of shoes, purses, and jackets (women) - there were plenty of…" read more

in Children's Clothing, Sports Wear, Shoe Stores

Amenities and More

Ask the community.

Ask a question

Yelp users haven’t asked any questions yet about Journeys .

Recommended Reviews

• 1 star rating Not good
• 2 star rating Could’ve been better
• 3 star rating OK
• 4 star rating Good
• 5 star rating Great

Select your rating

Overall rating

Good service from Julian. I believe that there should be more people like him. We also got the items we needed

Horrible service from Kiki. I heard her talking bad about customers and she was extremely rude to me. She has a tone in which it is as if she is judgmental and hateful. I wanted to do a return and the entire situation was rude and disrespectful. I work In customer service as well so I tried to remain composed while smiling and saying thank you but still she was just rude. I believe she is a manager. Imagine being a manager but being disrespectful to customers. The other workers are nice though steer clear from Kiki

I came here yesterday in search of new shoes, a cross body bag, and a backpack. I started off here, decided to walk around the mall, and Icame back after my search else where was unsuccessful. I ended up purchasing items that I normally wouldn't- I'm trying to get out of my comfort zone. I bought some really cute Pumas with cheetah/leopard (?) print, an adidas backpack, and an adidas cross body bag. Inventory: There is definitely room for improvement. I am 30 years old and have a small foot (4.5-5 youth). I was looking for workout shoes and there was definitely a lack of selection in my sizes. Like I mean, they only had one shoe that I liked and was in my size. I was getting desperate since other stores also lacked my sizes, but I was so happy with the Puma's that I purchased. They were comfy! Service: Although they didn't have many shoes in my size (a 4.5-5 youth) I decided to leave this review for the amazing service that I receive. When we came back the second time the staff at the store recognized us and asked if we were there earlier and immediately started to help us grab small backpacks that were high up. As I said previously I was looking for a small back pack as well. I wasn't sure if my 32 oz hydro flask would fit in the bag that I was looking it so the staff member brought there's for me to use to see if the dimensions would fit mine. It was a small, but kind gesture. I looked around and asked for multiple shoes in multiple sizes and the employees here all seemed so happy to help. Overall: It would be amazing if they had a larger selection of shoes in youth sizes, but since the service was back I will be back the next time I'm looking for some shoes. Thank you all again! Keep up the amazing work and kindness. I appreciate you all.

TLDR; Anisa was great, customer service has always been on par when I visited! This review is for Anisa (saw her name tag) specifically. She was absolutely wonderful, helping us with our exchange while assisting other customers in the store. She made sure the shoes I tried on fit well before exchanging them, especially because sizing on docs are odd. Since they were my first pair, she gave me some tips on how to break them in. We were in and out within 10 minutes! A couple weeks prior, I had come in to try on a pair of docs JUST to get a feel of the sizing. A young gentleman helped me and brought out a ton of sizes, but I didn't catch his name! He didn't pressure me into buying anything but was very helpful&friendly as well.

Exchanging a pair of vans I ordered online. Unfortunately they were a little big. John C. was super awesome in helping me get another pair. Had to get em online cuz didn't have my size in store. Super helpful staff here that doesn't want you to leave until your completely happy. Hopefully the new pair will work for me. If not I'm sure they will do what needs to be done to have another satisfied customer. If you value customer service skip the Vans store and come here.

Good selection of Vans

Great location by the food court over in the Westfield Valley Mall. Subpar customer service. If you've ever been to a Journey's you know what to expect. It's a small shoe store that sells a bit of an assortment of shoes from boots, to running shoes, to sandals, and more. I came in here to get some Doc Martens because it's hard/rare to find a stand alone Doc Marten store or find more than a few of them in a department store. While Journey's tend to have the largest selection of Doc Martens outside of their stand alone, it seems to be a hit or miss by location on what they actually carry and the sizes. It has been a while since I had been to Journeys, almost a decade to be exact, and I remembered why I stopped going to them again today.

Chantal was the worst , terrible attitude. This employee alone just ruined it for me and I won't come to journeys again after this experience. Chantal gave attitude when getting out the shoe size I asked for and she ended up giving me the display . Then when I decided I would purchase the shoe she pulled the display to sell . I asked for another pair rather than the display and she said it was all they had. I asked if another location had it or if she could check the back just in case. But Chantal didn't want to look and she asked the other employee and she also said no they didn't have anymore and didn't want to check the back either . Chantal said if I didn't want the display , "it's whatever you want to do." There was no one in the store except myself and my friends so she wasn't busy, and I even told her the shoes are a birthday gift so I wanted the shoes to be in great condition. But she just kept saying the same thing , " it's whatever you want to do." She seemed overall annoyed when I went in and asked for help since I did bother her while her and the other employee were talking. But I just wanted friendlier customer service since I am paying for an expensive shoe such as Doc Martens. I'm not confrontational, so I would rather just write my opinion here . If you want shoes I suggest just going to VANS, Converse and doc marten stores instead. Since these stores have employees that are required to have great customer service.

Just went to get my daughter her first pair of doc martens.They placed them on hold for me a high I appreciated.Both associates were extremely helpful.Tasha I think her name is was exceptional! I ended up buying two pairs.And her upbeat and cheerful attitude made me feel very welcome!!!! Great job girls

I walked in there trying to buy some crocs and the ladies who are working there were not wearing their mask and did not approach me or help me in anyway shape or form. They were just talking to each other with their mask OFF.

Went here to return a pair of shoes, I had been given the wrong size. The employee had told me she was unable to help me because they were "used" but I don't know how that's possible given I can't even physically fit the shoe on my foot. She tried to accuse me of lying when it was someone in their store who had clearly made a mistake. I've worked in retail before and we've been taught to never argue with the customer, I could understand if company policy can not honor a sale or refund. But this pair of shoes was clearly brand spankin new- never worn out of the box. You work for retail, so why take your job so seriously? Nothing is more agitating than bad customer service. I attached a picture of the shoes to exemplify the pair she told me was "used and damaged". Clearly there's not a single mark or scuff on these.

3 other reviews that are not currently recommended

Hat Company Of Santa Cruz

Matt V. said "I've been to hat shops all over California and I have to admit, this is definitely one of the better ones. They have a great selection for both men and women while offering higher and lower ends brands. The prices are fair even for…" read more

in Women's Clothing, Hats

Model Shoe Renew

Jeremi W. said "I'm only not giving a 5 star review because I ended up not getting services done. Otherwise they were very friendly and pretty knowledgeable. Okay, so I had this BEAUTIFUL, BRAND NEW IN BOX, high end, suede leather bag. I had had it…" read more

in Shoe Repair, Shoe Stores

People Also Viewed

The Finish Line

Nike Well Collective - Santana Row

Steve Madden Shoes

Clarks Bostonian Outlet

Fresh Society

Champs Sports

Hansen’s Comfort Shoes

Browse Nearby

Restaurants

Boot Barn Near Me

Shoe Stores Near Me

Other Shoe Stores Nearby

Find more Shoe Stores near Journeys

People found Journeys by searching for…

Doc Martens Store in Santa Clara

Westfield Valley Fair Adidas in Santa Clara

Related Cost Guides

Macy's Westfield Valley Fair in Santa Clara, CA

Macy’s, established in 1858, is the Great American Department Store—an iconic retailing brand over 740 stores operating coast-to-coast and online. Macy's offers a first-class selection of top fashion brands including Ralph Lauren, Calvin Klein, Clinique, Estée Lauder & Levi’s®. In addition to shoes and clothing, Macy's has a wide variety of housewares, gifts and furniture in select stores.

Plan your visit to 2801 Stevens Creek Blvd, Santa Clara in California!

2801 Stevens Creek Blvd Santa Clara, CA 95050

See Store Hours

See Curbside Hours

• Kid's Clothing
• Men's Clothing
• Women's Clothing

Departments at this Store

• Cosmetics & Fragrances
• Fashion Accessories
• Fashion Jewelry & Watches
• Fine Jewelry & Watches
• Finish Line
• Sunglass Hut
• Women's Shoes
• Better Casual and Collections
• Bridge Sportswear
• Women's Plus Size
• Hosiery & Socks
• Intimate Apparel
• Locker Room by Lids
• Men's Coats
• Men's Collections
• Men's Denim
• Men's Fragrances
• Young Men's
• Dress Furnishings
• Men's Accessories
• Men's Basics
• Men's Bottoms
• Men's Shoes
• Men's Suits / Suit Separates
• Gourmet Foods
• Holiday Lane
• Personal Care
• Small Electrics
• Textiles / Bedding
• Floor Accessories
• Outdoor Furniture
• Papyrus Greetings Cards & Wrap

Upcoming Events at Macy's Westfield Valley Fair

Popular brands at this store, shops at this location.

Featured Service: Personal Stylist

Take advantage of our virtual service where our shoppers can assist you with all of your needs from the comfort of your own home. Schedule a virtual appointment or attend a virtual event. It's totally free and 100% about you!

Contact a Personal Stylist today!

Mina Gogani Khiabani

Mayerith Garcia

Rosa Aguilar

Services at this Location

At Your Service

Benefit Brow Bar

Buy Online Pick Up In-Store

Buy Online Ship to Store

Ear Piercing

Furniture Gallery

Personal Stylist

Wedding Gift & Registry

At Your Service - Floor 1

Benefit Brow Bar - Floor 1

Buy Online Pick Up In-Store - Floor 1

Buy Online Ship to Store - Floor 1

Ear Piercing - Floor 1

LensCrafters Optical - Floor 1

Holiday Lane - Floor 1

Men's Restrooms - Floor 1

Wedding & Gift Registry - Floor 1

Women's Restrooms - Floor 1

Alterations - Floor 2

Men's Restrooms - Floor 2

Personal Stylist - Floor 2

Women's Restrooms - Floor 2

Men's Restrooms - Floor 3

Women's Restrooms - Floor 3

Restaurants at this Store

Popular at macy's riverchase galleria.

Martha Stewart Collection 27" x 52" Quick Dry Reversible Bath Towel, Created for Macy's

The vibrant tone of Martha Stewart Collection's reversible bath towel brings a stylish addition to your bathroom decor--plus its quick drying fabri...

Nearby Stores

• Macy's Westfield Valley Fair 0.0 mi 2801 Stevens Creek Blvd Santa Clara, CA 95050 Services --> (408) 248-3333 Store Details Directions
• Macy's Westfield Oakridge 6.8 mi 5411 Thornwood Dr San Jose, CA 95123 Services --> (408) 224-3333 Store Details Directions
• Macy's Eastridge 7.4 mi 2210 Eastridge Loop San Jose, CA 95122 Services --> (408) 238-3333 Store Details Directions