ogdens travel st helens telephone number

David Ogden

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Baxters Lane

St. Helens WA9 3DH

United Kingdom

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'If you do not have anything good to stay, do not say anything at all.' This is something I try very hard to adhere to, especially knowing that once something is posted on the web, it stays there forever. However, in this case ............. I would have given no stars for this review if possible as that is my current opinion of David Ogden Holidays, St Helens. Despite my family having happily used this coach company for over twenty years, you would think you would receive a response to a complaint made in writing to them twice; the first complaint was emailed whilst on the actual holiday at the beginning of September, which was then followed up via letter sent by Royal Mail Guaranteed Delivery on return to the UK. I have today, following the advice on the David Ogden Holidays website, contacted the Alternative Dispute Resolution scheme at the Confederation of Passenger Transport, Fifth Floor South, Chancery House, 53-64 Chancery Lane, London. WC2A 1QS to assist with the complaint. Time will tell if this is even a valid option for pursuing a complaint with David Ogden Holidays. If not, the next action will be to register a dispute with ABTA Complaints who you may register a dispute with if their member is in breach of their Code Of Conduct, which currently David Ogden Holidays are as they have failed to respond to a complaint within 28 days. The ABTA Code of Conduct for customers includes (taken from https://www.abta.com/about-us/code-of-conduct) : "What the Code of Conduct means for you When you plan to book a holiday, look for the logo, because booking with an ABTA Member is the only way to get the protection of the ABTA Code. It covers your holiday from start to finish. From the information before you book, through the booking process, to helping you if you have a complaint. The Code means that, among many other things, you can expect to receive: Accurate information so you can make an informed choice Advice or assistance on everything you need including passports, visas, and country requirements An offer of a suitable alternative if there is an issue that will seriously impair your holiday plans, like building works A refund of your holiday cost if there's a significant flight delay and you don't want to travel A response to any complaint you might have within 28 days Resolution of your dispute as quickly as possible and, if it can't be resolved amicably, the guaranteed option of arbitration to find a settlement. The protection of the ABTA Code, and of our ADR schemes, apply if you booked in the UK." David Ogden Holidays ABTA Membership details are: David Ogden Travel St. Helens TYPE: Trading name ABTA NUMBER: P7270 ADDRESS: Baxter Lane, Sutton, United Kingdom, St. Helens, WA9 3DH T: 01744 606 176 I have also contacted the Coach Tourism Association, who David Ogden Holidays advertises it is a member of. The Coach Tourism Association advertise that 'Members are able to use the CTA logo on letterheads, in brochures and on websites, which is a huge endorsement of any business and a key to building trust with customers' to see if they can assist with the complaint as completely ignoring a customer who has used David Ogden Holidays for so long does not uphold the value of 'building trust with customers'. SO, THE MORAL OF MY REVIEW IS, 'LEARN FROM OTHER CUSTOMERS' APPALLING EXPERIENCES AND CONSIDER ANOTHER COACH COMPANY' such as Leger, Shearings, Memory Lane Travel etc. You pay a lot of money for a holiday and deserve to have the experience expected from the holiday brochure. David Ogden Holidays' Trading Charter advises: "9- OUR RESPONSIBILITY TO YOU We accept responsibility for ensuring the holiday which you book with us is supplied as described in our publicity material and the services offered reach a reasonable standard and if you are in difficulty we will assist you." Such a pity, that in my case, no-one from David Ogden Holidays could 'assist' me whilst on holiday or upon my return.

We were due to go on a Scottish Highland railways holiday on 17th May 2020. Due to the Coronavirus situation; the fact that we are classed as vulnerable adults; have underlying health problems and are therefore being advised to self isolate, we rang to cancel the holiday. Despite it being well in advance, special circumstances and the rapidly escalating health situation we were refused a refund. The office staff were totally unco-operative. The most we could gain from them was an offer to hold all of our money over against a further trip. As pensioners we cannot afford to stand out of the money for a prolonged period. We had a previous holiday cancelled by them - although disappointed we were very amenable. It's a great pity that they can't offer the same consideration. We feel distinctly reluctant to travel with them now. Grossly disappointed. Wigan.

went on coach holiday last week to Scarbough worst driver ever hardly ever spoke never told you about trips unless you asked him no list on notice board in hotel to tell you the times of trips or no information about what time to put cases out or time we were leaving on the Friday had to ask at reception was 7 am to put cases out cases weren't loaded on coach till we were leaving at 12 o'clock he said he would stop for lunch break never stopped till we got to birches after 3 pm in Manchester wasn't there long enough to get something to eat some passenger get off there we carried on to Lymm he got our cases out left at side of coach as are pick up wasn't there it started raining didn't even say to me and my sister and a man to get back on coach out of rain every one was complaining about they said they weren't tipping him his name was Damon The Delmont Hotel was up to standard we asked for a seaview room even ring the hotel 3 weeks before to confirm the lady said she would sort it when we got there gave us a side view of the sea up in the attic when we complained they said they didn't any any other rooms all booked we had to stand up to look out of window to see the sea also loads of bird poo out side wasn't very nice to look at had to stand on chair to open window the room was ok we asked for a twin but there was a double and a single bed in room the room didn't get cleaned the 5 days we were there all they done was empty bins and straighten duvet,the furniture was very dusty left them a message asking them to dust the message was still yhere when we left The bathroom was very small couldn't even get dry in there had to come out of shower into room to get dry There wasn't a book with information about hotel telling you were everything was also the fire info was that high on door couldn't read it no telephone in room to get in touch with reception had to go down 3 floors if we had a complaint or needed any thing Hotel badly needs updating never do that trip again

David Ogden Coach Holidays run by David himself, Offers similar coach holidays to the same locations as the big boy's but at much lower prices. Friendly staff clean coaches, well chosen hotels. Book Early these tours sell out fast.

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Brilliant holiday to the Merrion hotel…

Brilliant holiday to the Merrion hotel in Llandudno, the pick up was on time, the coach was comfortable and the driver was great. Hassle free, just sat back and relaxed with everything taken care of to arrive a great hotel.

Date of experience : 01 April 2024

Greatholiday

Just had a brillient holiday to Wales every was perfect hotel no complaints jammie was our driver good driver and friendly will travel again .

Date of experience : 26 February 2024

Thanks David Ogden Holidays

Our driver Peter was professional, punctual, courteous and helpful. The whole experience from beginning to end was brilliant. My partner and self had a great Easter break in Llandudno. The Chatsworth hotel was a gem of a place the staff were brilliant and service was great. I was impressed with food which was plentiful and good. A special thanks to Laura who I wanted to tip separately but she didn’t appear last day so put in tip box. Would thoroughly recommend David Ogden holidays. Will definitely be travelling with them again.

Date of experience : 07 April 2023

Look elsewhere.

Just returned from an enjoyable Edinburgh weekend trip with.... National Holidays. Unlike last year's trip with Ogden's the driver had driven in Edinburgh before and was where he said he would be for the pick up. Also it was great that he wasn't talked into visiting other places suggested by a minority of passengers and kept to the itinerary which was great. I advise people not to take a gamble with Ogden's Holidays because if you have any complaints you will be faced with a wall of denial if you get that far.

Date of experience : 06 August 2023

No response from complaint about driver

I have emailed Ogden's several times but still not received a response to my complaint about their driver. They did respond to say that they were out of office on honeymoon but my complaint was sent on 5th June and it's now August. To be concise, the skills of their driver left a lot to be desired. In addition to this he took us to the wrong destination on our final day, despite the passengers protestations, as he didn't read his itinerary docs.

Date of experience : 04 June 2023

Scottish Borders tour

Have just returned from a tour of the Scottish Borders. Can't recommend it too highly - the Tinto Hotel was great and the food was amazing. The coach was clean and comfortable. Our driver Jamie was so helpful and always had a smile. Lovely chap. Will certainly consider another in the future.

Date of experience : 04 September 2023

Just to say we had a super weekend with…

Just to say we had a super weekend with David Ogden when we went to Henley on Thames and Oxford, 29 September. Hotel was lovely and clean, food was very good too. Our driver was David and his partner was Sam, they were so friendly and so knowledgeable about the area and if there is a gold medal for coach driving it should go to David. He is such an excellent driver, we felt so safe in the coach with him driving . They are both an asset to your company. Xx

Date of experience : 29 September 2023

My Husband and I just came back from a…

My Husband and I just came back from a winter warmer in the lakes with David Ogden travel 4nights inclusive staying at the Cumbria Grand Hotel in Grange over Sands hotel is lovely and they gave us what we asked for a nice light room as my husband is partially sighted also really nice and warm in this cold weather The food although limited was excellent always on hot plates and three or four choices of meat also the soup for starter was really tasty We also got packed lunch for Dinner and three free drinks a night all in all a really great holiday at a good price and 3 days trips out round the Lake District area The icing on the cake was our driver Neil we would give him 10 out of 10 he was Courteous to everyone chatted with us and we felt really safe he was a really good careful driver Also included was a home pickup which was fantastic as we are elderly and it’s very hard work with a suitcase Well done David Ogden travel we will certainly be hoping to go with them again in the near future

Date of experience : 27 February 2023

We've been on about 12 coach trips now and can honestly say we have never had a problem. The drivers are all lovely and get us there and back safely. We will continue to enjoy many more coach trip and even may try the coach holidays

Date of experience : 25 June 2023

I have just been to The Tinto Hotel…

I have just been to The Tinto Hotel inLarcanshire as a 3 night break for Edinburgh Tattoo. The coach driver Peter was among polite professional at all times . But the actual hotel was an hour and half plus to get to Edinburgh there was no entertainment on so basically stuck in the middle of nowhere. Told the bar was closing at 10.30 when the website said 11.30 . And the food was not to a good standard evening meal was dry and the service of it was terrible. As they were bringing meals out and if you ordered different than your partner they have finished by the time you get yours . When asking the staff were the other restaurant was Sandra explained that when your on a coach tour you get a budget menu . I had shown my friend the nice food we thought we were getting. So I think Ogdens should make customers aware because I’m sure people would have paid a bit more for the better menu . And to top it all off 8 people coughing on return so we all have covid now . So next time I go I will travel by train stay in main part and pay for proper food as the holiday wasn’t cheap feel badly done by

Date of experience : 25 August 2023

What a great holiday company

What a great holiday company. Very friendly and helpful and our driver Jamie couldn't of been better.

Date of experience : 17 August 2023

Brilliant …

Just had a full run down on my mums holiday this week to Paignton, she absolutely loved it, great friendly drivers, great hotel with excellent staff and service, this isn't the first time she has holidayed with Ogdens and it definitely won't be the last, thanks to all at Ogdens for making it such an enjoyable holiday.

Date of experience : 09 July 2023

Excellent holiday

Just got back from torquay today stayed at the Victoria hotel with David hogdens coach travel,our driver was Peter, absolutely fantastic holiday from start to finish the hotel was brilliant, the food was amazing we had three trips out all was brilliant can't say enough of our driver he was excellent good laugh and couldn't do enough for you ,thanks for a good holiday hogdens travel.

Date of experience : 20 August 2023

TERRIBLE EXPERIENCE

'If you do not have anything good to stay, do not say anything at all.' This is something I try very hard to adhere to, especially knowing that once something is posted on the web, it stays there forever. However, in this case ............. I would have given no stars for this review if possible as that is my current opinion of David Ogden Holidays, St Helens. Despite my family having happily used this coach company for over twenty years, you would think you would receive a response to a complaint made in writing to them twice; the first complaint was emailed whilst on the actual holiday at the beginning of September, which was then followed up via letter sent by Royal Mail Guaranteed Delivery on return to the UK. I have today, following the advice on the David Ogden Holidays website, contacted the Alternative Dispute Resolution scheme at the Confederation of Passenger Transport, Fifth Floor South, Chancery House, 53-64 Chancery Lane, London. WC2A 1QS to assist with the complaint. Time will tell if this is even a valid option for pursuing a complaint with David Ogden Holidays. If not, the next action will be to register a dispute with ABTA Complaints who you may register a dispute with if their member is in breach of their Code Of Conduct, which currently David Ogden Holidays are as they have failed to respond to a complaint within 28 days. The ABTA Code of Conduct for customers includes: "What the Code of Conduct means for you When you plan to book a holiday, look for the logo, because booking with an ABTA Member is the only way to get the protection of the ABTA Code. It covers your holiday from start to finish. From the information before you book, through the booking process, to helping you if you have a complaint. The Code means that, among many other things, you can expect to receive: Accurate information so you can make an informed choice Advice or assistance on everything you need including passports, visas, and country requirements An offer of a suitable alternative if there is an issue that will seriously impair your holiday plans, like building works A refund of your holiday cost if there's a significant flight delay and you don't want to travel A response to any complaint you might have within 28 days Resolution of your dispute as quickly as possible and, if it can't be resolved amicably, the guaranteed option of arbitration to find a settlement. The protection of the ABTA Code, and of our ADR schemes, apply if you booked in the UK." David Ogden Holidays ABTA Membership details are: David Ogden Travel St. Helens TYPE: Trading name ABTA NUMBER: P7270 ADDRESS: Baxter Lane, Sutton, United Kingdom, St. Helens, WA9 3DH T: 01744 606 176 I have also contacted the Coach Tourism Association, who David Ogden Holidays advertises it is a member of. The Coach Tourism Association advertise that 'Members are able to use the CTA logo on letterheads, in brochures and on websites, which is a huge endorsement of any business and a key to building trust with customers' to see if they can assist with the complaint as completely ignoring a customer who has used David Ogden Holidays for so long does not uphold the value of 'building trust with customers'. SO, 'LEARN FROM OTHER CUSTOMERS' APPALLING EXPERIENCES AND CONSIDER ANOTHER COACH COMPANY' such as Leger, Shearings, Memory Lane Travel etc. You pay a lot of money for a holiday and deserve to have the experience expected from the holiday brochure. David Ogden Holidays' Trading Charter advises: "9- OUR RESPONSIBILITY TO YOU We accept responsibility for ensuring the holiday which you book with us is supplied as described in our publicity material and the services offered reach a reasonable standard and if you are in difficulty we will assist you." Such a pity, that in my case, no-one from David Ogden Holidays could 'assist' me whilst on holiday or upon my return.

Date of experience : 05 September 2022

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Coach holidays: 01744 359022 Bus Services: 01744 811818 [email protected]

Download our 2024 Brochure

By 'liking us' on Facebook, you will see any additional trips we offer. Alternatively, send us your e-mail address and we will add you to our database to receive regular news updates from us.

Click here to take a look at our Day Trip Pick-Up Points page to see which locations we use on a regular basis.

To book a Day Trip please call us on 01744 359022

Here are the Day Trips Planned in 2024:

Tiffany’s Set Lunch & Entertainment – Thursday 1st  Menu – Leek & Potato Soup Homemade Steak Pie, Chips, Peas & Gravy Homemade Jam Roly Poly & Custard £29.00 per person

The World’s Famous Bury Market & Boundary Mill – Saturday 3rd £20.00 per person

Winter Scenes in Snowdonia & Llandudno – Sunday 11th                         £24.00 per person

Buxton & Bakewell – Saturday 9th £27.00 per person

Skipton Market & Boundary Mill – Saturday 23rd £27.00 per person

York & Chocolate Festival – Good Friday 29th £30.00 per person

Blackpool & Cleveleys – Easter Sunday 31st       £20.00 per person

Llandudno  – Easter Monday 1st £23.00 per person

Chester or Chester Zoo – Saturday 6th (Entrance not included for Zoo) £20.00 per person

Cleveleys & St Annes on Sea – Sat 13 th £20.00 per person Cotswold Tour – Sunday 14th (Visiting Bourton on the Water & Stow on the Wold) £37.00 per person

Grasmere & Bowness on Windermere – Sat 20th £30.00 per person

Llandudno Victorian Extravanganza – Sunday 5th & Transport Festival £25.00 per person

Whitby Fish & Ship Festival – Saturday 18th £35.00 per person

Beamish Open Air Museum – Saturday 25th                        (Entrance Included) £49.00 per person

Apologies – we have no availability in June for Day Trips

Llandudno – Saturday 27th £25.00 per person Scarborough – Sunday 28th £35.00 per person

*Child prices apply to 16 years and over unless otherwise stated.

For a copy of the Day Trip list, p lease call our office on 01744 359022

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Unit 54, 10 Church Street, St Helens, WA10 1BD

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David Ogden Travel Ltd.

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On this page you will find important information about David Ogden Travel Ltd. based in 99 Higher Parr Street, Fingerpost, St Helens WA9 1AQ, United Kingdom, like the address, contact person and details, as well as the email address and home page, or other specific information.

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99 Higher Parr Street, Fingerpost, St Helens WA9 1AQ, United Kingdom

For questions regarding David Ogden Travel Ltd. contact us directly on the following numbers, or find the appropriate contact on the homepage of David Ogden Travel Ltd..

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