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Full list of TfL jobs for graduates paying up to £28.5k that give you free London Underground travel

Kickstart your career with TfL and the great benefits they have on offer

• 22:04, 2 DEC 2023
• Updated 22:08, 2 DEC 2023

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Starting out in the world of work is almost always a difficult task. The endless quandary of needing experience to get experience, getting the right qualifications and finding a decent salary are all part of the tough battle that is starting a career.

If you're living in London, Transport for London (TfL) has lots of graduate jobs available right now and they do come with a few handy perks. These include free TfL travel for you and a nominated person in your household, discounts on National Rail and Eurostar and much more too.

Some of these positions were posted in late October so if you are interested, the sooner you apply the better. That being said there are a few entry requirements for each job varying from having a degree, experience in the industry or being from a disadvantaged background.

READ MORE: TfL urged to reinvest £180 million 'left on old unused Oyster cards'

The range of the graduate jobs is substantial too with some roles being in communications, some in planning and development and others in engineering or environmental and sustainability. They are all either internships, years in industry or graduate scheme positions.

So without further ado let's take a look at what's on offer.

Stuart Ross Communications Internship

Learn the ropes of communications and public relations across the whole TfL organisation and learn the ins and outs of the capital's transport network.

• Salary: A bursary of £21,824 (in line with the London Living Wage)
• Duration: 11 months. Full-time, Monday to Friday.
• Free travel on the TfL network for you and a nominee who lives in the same household.
• Discounted national rail and Eurostar travel
• Minimum 30 days annual leave (pro rata) plus public and bank holidays.
• Tax-efficient cycle-to-work programme
• Retail, health, leisure, and travel offers & many more
• From Black, Asian or other minority ethnic backgrounds and/or

People with a disability (as defined by the Equality Act 2010 ) and/or

Individuals from a disadvantaged socio-economic background

A graduate with, or an undergraduate on track to achieve, a minimum 2:2 in any degree, or

A non-graduate with no more than one year’s paid experience in the communications industry such as public relations, public affairs, marketing, stakeholder engagement, media, or other related fields.

Apply for this job here.

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Planning and Development Year in Industry

Help manage, plan and design parts of TfL's 5,700-acre estate across all of London with the potential to create homes and jobs for the capital.

• Salary: £21,864
• Duration: One year
• Provisional start date: 9 September 2024
• Minimum 28 days annual leave (pro rata) plus public and bank holidays.

You will be at university working towards a minimum of a 2:2 degree in urban planning, geography or another relevant real-estate discipline.

You will need to have completed at least two years of university by September 2024 to be eligible for this scheme

Quantity Surveying Graduate Scheme

Help budget building projects and develop solutions to the challenges that face London - from mass urbanisation to diminishing resources.

• Salary: £28,500 rising to £30,000 in year 2
• Duration: Two years

Final salary pension scheme

Private healthcare discounted scheme

A minimum of 2:2 accredited by the RICS degree in Quantity Surveying or a closely related subject

Mechanical Engineering Year in Industry

Work as an engineer fixing real-world problems across multiple modes of transport. Current projects include upgrading the Piccadilly line, step-free access and bus electrification.

• Salary: £21,824 pro rata

You’ll need to be in your penultimate year of MEng or MSc degree in Mechanical Engineering or an equivalent subject and on track to receive a minimum of 2:1. Your academic qualification must be accredited by the Institution of Mechanical Engineers (IMechE).

Fire Engineering Graduate Scheme

Graduates could be helping save lives by working on fire strategy reports, helping to install new systems, carrying out inspections, completing fire risk assessments and reviewing project designs.

• Salary: £28,500 (increase to £30,000 in year two)

A minimum of [2:2] accredited by [a body registered with the Engineering Council (e.g. IFE/IEI/CIBSE) or EU equivalent.] degree in [Fire Engineering/Fire Safety Engineering] or a closely related subject like [Structural or Mechanical Engineering with fire specific modules or fire related subjects].

Environment & Sustainability Engineering

Help TfL be more environmentally friendly by modernising the capital's transport network. The salary and duration of this position vary depending on the level of qualification as shown in the entry requirements.

• Salary: Year one - £28,500 (all streams), Year two - £30,000 (all streams), Year three - £32,250 (ICE stream)
• Duration: Two years - IET and IMechE stream, 3 years - ICE stream

Candidates must already hold or be on track to achieve a minimum of a 2:1 MEng/MSc in an engineering or a closely related subject accredited by the Institution of Mechanical Engineers (IMechE), the Institution of Civil Engineers (ICE) or the Institution of Engineering & Technology (IET).

Civil Engineering Year in Industry

Work on projects like the redevelopment of the Elephant & Castle shopping centre, infrastructure protection and asset engineering.

You’ll need to be in your penultimate year of an ICE-accredited BEng or MEng in Civil Engineering or a closely related subject and on track to receive a minimum of 2:1.

Your future academic qualification must meet the requirements for CEng registration with the Institution of Civil Engineers.

Civil Engineering Graduate Scheme

Work on projects like the construction of the Silvertown Tunnel, project management and sponsorship, and the redevelopment of the Elephant & Castle shopping centre, similar to the year in industry.

• Duration: Three years

A minimum of 2:1 MEng or MSc degree in Civil Engineering or equivalent, or on track to achieve a minimum 2:1 MEng or MSc degree in Civil Engineering or equivalent. Your academic qualification must meet the requirements for CEng registration with the Institution of Civil Engineers.

Spatial Planning Year in Industry

Deliver good growth for London by promoting better urban design and place-making helping planning applicants, the rest of TfL, the Greater London Authority (GLA), boroughs, and other stakeholders to combine land use and transport planning.

You will be at university working towards a minimum of a 2:2 degree in urban planning, geography or another relevant built-environment discipline.

You will need to have completed at least two years of university by summer 2024 to be eligible for this scheme. This role is designed for a sandwich-year student.

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Three years of Boris: Mayor Johnson's record on transport

Three years ago today Londoners elected their first Conservative executive Mayor . Boris Johnson's headline manifesto pledges in what he correctly termed "the Mayor's biggest area of responsibility" were distinguished by populist promises tailored to please Outer London voters and quite a lot of wishful thinking, yet guided by a very Conservative self-belief that practical management measures would be more effective than radical re-thinks. Those pledges were as follows:

I will : One: Put The Commuter First By focusing on making traffic flow more smoothly through measures like re-phasing traffic lights, allowing motorcycles in bus lanes and cracking down on utility companies who dig up the roads. By tackling congestion to reduce emissions. By re-instating tidal flow at the Blackwall tunnel and opposing increased tolls at the Dartford crossing. By improving public transport in outer London through orbital bus routes and campaigning for better rail services. Two: Make Public Transport Safer And More Secure By spending less on press officers and more on police officers to patrol the network - increasing their presence on buses and station platforms in outer London. By introducing 'Payback London', a scheme that will require under-18s who abuse their right to free bus travel to earn it back through community service. By cracking down on illegal minicabs. Three: Tackle Problems With A Fresh Perspective By supporting different forms of transport like river services, and renewing traditional forms by commissioning a 21st century Routemaster with conductors. By making London a truly cycle-friendly city through increasing secure cycle parking and introducing a bike-hire scheme. Four: Make Transport More Convenient By improving the daily commuter experience through better information, and extending the Oyster top-up network. By halting the proposed Tube ticket office closures, and ensuring there is always a manned ticket office at every station.

So, how has he done so far?

His efforts to "put the commuter first" have had limited success: south London commuters have not seen "tidal flow" re-instated in the Blackwall Tunnel because of potential liability in the event of a fatality; any influence he had on Dartford Crossing tolls did not stop them going up ; an orbital bus route trial led TfL to conclude they would far too expensive ; his commitment to allow motorcycles to use bus lanes has taken the form of a trial which produced increased numbers of collisions with cars and vans ( see page 66 ) followed by a second trial which is still in progress. No effort at all has been made to honour another pledge, detailed on page 6 , to negotiate a no strike deal with the Tube unions.

On road congestion progress has been slow. Transport for London's third Travel in London report , published in December, says:

[R]ecently-available GPS tracking data covering the period from autumn 2006 to spring 2010 suggests overall stability in average traffic speeds over this period, with a tendency towards slightly-increasing speeds, and correspondingly-reduced congestion over the most recent two years. This is thought partly to reflect falls in traffic levels as a result of the economic recession. However, it is also thought to reflect recent initiatives to improve management of the road network - such as the extension of automatic traffic signal control and the better control of road works.

The road management measures mentioned are among the ones Boris promised to make, though significantly – and perhaps shrewdly - his objectives as stated since the election have stopped short of his manifesto commitment to make journeys faster ( page 3 ) as well more predictable in terms of the time they take.

Have these measures had much effect? It's hard to say for sure. A road permit scheme introduced last January is designed to make it easier for TfL and the 18 boroughs who've signed up to it to co-ordinate road excavation work, but early evidence published in Travel in London doesn't show if its benefits have been significant. Traffic light re-phasing is at any early stage too, with the timings of only a third of Greater London's 6,000 sets even reviewed. TfL has claimed that adjustments made to the first 1,000 reviewed resulted in motorists waiting at them being six per cent more likely to get through a green light at the first attempt than before, and that pedestrians were no worse off.

Both the permit scheme and the traffic signal review seem bound to do more good than harm, though TfL's indicators have yet to show journey reliability increasing across the capital as a whole (a more detailed analysis of these initiatives is here ).

Boris has said that the government intends to give him the power to charge the utility companies rent for the lanes they dig up , but it is not yet clear when this will happen or to what extent this would speed up their operations. Meanwhile, the Mayor's own Transport Strategy foresees large, long-term increases in congestion. This can hardly be mitigated by his abolition of the congestion charge zone's western extension (WEZ).

The axing of the WEZ fully honoured a manifesto pledge to consult about it and act on the outcome. Its effects cannot yet be precisely calculated, but it is hard to see the move as anything other than at odds with Boris's promise to tackle congestion and it has cost Transport for London an estimated £55 million a year in revenue - a sum tellingly similar to the extra £60 million Londoners are expected to pay in bus fares this year. Boris himself appears to have ended up favouring retaining the WEZ in a modified form by the time the consultation began, but had become a prisoner of his own campaign overtures.

His other adjustments to London's congestion charging scheme too demonstrate that Boris's commitment to unclogging the road network is limited by a desire to please rather than penalise motorists. He has made good on a promise to move to an account-based payment system (AutoPay) while increasing the daily charge from £8 to £9 on AutoPay or £10 otherwise - a relatively small increase in the disincentive to drive into Central London , especially as those who motor into the charging zone regularly are switching to AutoPay and so paying the lower of the two new rates. AutoPay also has the effect of reducing TfL's income from fines. Boris argues that this is "fairer", but it has meant nonetheless that TfL has less money to spend on other things.

In summary, Boris's portfolio of polices for "tackling congestion" and "smoothing traffic flow" have not yet been shown to have had any very significant beneficial effect for motorists and the effect of his road management policies as a whole may even turn out to have made the overall situation worse.

Boris's claims about addressing crime on public transport can be instructively evaluated by comparing them with those of his predecessor. The present Mayor recently associated himself with significant falls in recorded Tube and " bus-related " offences during the calendar years 2008, 2009 and 2010.

Yet he was not even elected until May 2008 and although three special teams were piloted at transport hubs immediately, he did not significantly increase the numbers of officers patrolling the system until October of that year . Moreover, his own statistics show that the rate of decline of recorded offences has actually slowed by comparison with the Livingstone years and that the category of crime where the fall has been greatest has been vandalism rather than crimes against people. None of this proves that Boris's measures have been ineffective, but it shows that his assertions should be treated with caution.

This augmentation of policing on transport was partly financed by money TfL would otherwise have spent implementing Livingstone's £25 "gas-guzzler" congestion charge (which Boris had cancelled) and by reducing the budget for consulting on the WEZ. Note that in his manifesto he pledged to strengthen public transport policing by using money "earmarked" by Livingstone for police and TfL press officers and publicity.

A persistent theme of Boris's 2008 election campaign was that Livingstone wasted money on these things. Yet the Met budgeted to spend £6.8 million on 74 press officers in 2010/11 compared with £5.7 on 73 in Livingstone's final year as mayor. Boris's manifesto promised to reduce this number to 50 ( page 27 ). And although TfL's press office budget in 2010/11 of £2.3 million was a million less than in 2008/09, that figure takes into account savings arising from the extinction of the PPP companies Metronet and Tube Lines, which had their own press teams.

Passenger safety on buses and Tube or at least confidence in it may have been enhanced by Boris's introduction of a "booze ban" - a controversial measure with some whose effects are hard to gauge but a useful measure for signalling a desire for civility in the public realm if nothing else. The Payback London scheme - seemingly re-titled Earn Your Travel Back - was introduced in August 2009 and is operated by the National Young Volunteers Service .

Boris honoured a supplementary pledge to "make buses safer by running a trial of live CCTV" (page 24), but it emerged last year that this trial produced no benefits and that there are no plans to roll it out. He has also kept his promise to double to 68 the number of staff in the Tfl-funded London Cab Enforcement Unit which operates against illegal mini cabs, though TfL told the Commons transport select committee last December that drivers often continue operating after their licenses have been revoked and argued that penalties are too lenient. He pledged to bear down on bus fare evasion, though TfL's statistics have told more than one story. An aspiration to give Revenue Protection Inspectors greater powers has resulted in a trial scheme .

Boris's delivery of polices grouped under his heading Tackling Problems with A Fresh Perspective has been patchy and their value debatable. River boat services now accept Oyster cards , but his support for this mode of transport has been strictly limited on grounds of cost. A secondary pledge to "protect London's cab trade" ( page 31 ) by, among other things, scrapping half-yearly inspections of cabs by the Public Carriage Office was swiftly enacted but has now had to be reversed in an attempt to improve air quality. The same strategy will mean around 1,200 older cabs being banished from London's streets by 2012.

But the big pledges and initiatives on which he will be most closely judged in the next election campaign are those on cycling, buses and the Underground. One of his earliest decisions as Mayor was to substantially reduce funding for the planned completion of the London Cycle Network Plus . Boris had different priorities. The introduction of the "Boris Bike" has become his signature policy - a highly visible reminder of his mayoralty in the centre of town not least because of its conspicuous sponsorship association with Barclays symbolises the unapologetic enthusiasm of "the cycling Mayor" for London's financial sector.

What is the true worth of the scheme in transport terms? It has proved popular despite continuing technical problems and its very presence promotes cycling in the city. Yet its regular users are choosing it as an alternative to buses and Tubes rather than to motor vehicles. Boris hailed the scheme as encouraging people to "get out of their cars." Are Boris Bikes integral to a true " cycle revolution " or merely a publicity-driven novelty?

Early signs are that his other major cycling innovation, the blue-painted cycle superhighways, also sponsored by Barclays, are having a bigger effect on Londoners' travelling habits, with TfL reporting a 70 percent increase in the number of cyclists using the two routes introduced so far (two more will open in July ). Yet the bigger picture shows the Mayor expecting cycling to increase its share of journeys in London from the present, miniscule two percent to only five percent by 2026.

The cycle hire scheme has cost London a lot more than Boris's manifesto anticipated: "We will broker a deal with a private company to bring thousands of bikes to the capital at no cost to the taxpayer." ( page 32 ). The total budget for the scheme turned out to be £140 million and the Barclays contribution to it and the superhighways combined is to be just £25 million, of which only £3.4 million had been received by the end of 2011. Boris has announced his intention to extent the scheme eastwards to the Olympic Park in time for London 2012 .

Another manifesto pledge was to increase the number of cycle parking stands available to help combat theft. Boris later set a target of providing "an additional 66,000 parking spaces by 2012," and said in a written answer in January that "over 40,000" of these had been delivered between April 2008 [when he wasn't Mayor] and the end of March 2010. It wasn't clear from this answer how many of these new spaces resulted from his actions. Boris also promised to "prioritise" cycling and cycle security in his replacement London Plan. The relevant section of the draft document begins at page 143.

Boris's strategies for the Underground system and bus networks have essentially been to continue where his predecessor left off. It's easy to lose sight of this given the attention devoted to striking but marginal elements of Boris's bus policy and the pre-election blame games going on over problems with the Tube upgrades (Ken Livingstone blames Boris while Ken-haters cultishly assert that the Mayor is being impeded by a TfL conspiracy).

The reality is that Boris inherited a gushing funding stream from the previous Labour mayor and government - £39 billion over ten years, which also included a large contribution to Crossrail and enough money to bring the East London Extension section of the London Overground network into service - and London's settlement under the new government's was generous enough to ensure that Crossrail and the upgrades can be completed - as Boris had demanded. It's gone a long way too towards helping Boris avoid reducing bus service capacity. One theory has it that the size of the Tory-led administration's package for core London transport services was directly related to its fear of a defeated Boris returning early to the Commons to hog attention and be a pest. David Cameron has enabled Boris to continue Livingstone's work.

A key Boris transport achievement has been TfL's buying-out of Tube Lines, one of the two consortia originally contracted to deliver the upgrade programme under the huge public-private partnership devised by Gordon Brown (the other, Metronet, collapsed in 2007). Livingstone had resisted the PPP . Boris has now finished it off . Schedules have slipped and the improvements of the Victoria ( software and doors ) and Jubilee Lines (mostly signalling ) have been far from hitch-free, but London Underground and TfL insist that the programme can now be completed far more efficiently than would otherwise have been the case. Boris succeeded last summer in presiding over the introduction of air-conditioned Tube trains , though sceptics doubt he deserves any credit for it. His wish to see the system running until an hour later on Friday and Saturday nights has had to be put on hold .

Boris's underlying big boast on transport is that he's brought financial rigour to TfL, his zeal intensified by the hostile economic climate. The first TfL business plan under his mayoralty was published in November 2008 and covered the financial years 2009/10 to 2017/18 . It defined the Mayor's approach of concentrating on large core projects and cutting back on almost everything else. The plan announced the shelving of several projects Livingstone had been developing, including the Thames Gateway Bridge and the Cross River Tram, saying that this would save £3 billion and that a further £2.4 billion would be saved in efficiencies.

But TfL's slimming-down has not prevented consistent above-inflation increases in public transport fares - something TfL has long desired, and has contributed to the good relationship it has enjoyed with the present Mayor. There was an average increase of 6 percent in 2009 and bus-users, which include many poorer Londoners, were hit especially hard in 2010 with a hike of 12.7 percent compared with one of 3.9 in Tube prices . Fares rose by an average of 6.8 percent at the beginning of this year and it will be fascinating to see what happens to them at the start of next year with the mayoral election looming. A vote-winning freeze seems unlikely, but income from fares has been helped by ridership numbers recovering strongly, and the ongoing programme to reduce TfL spending will also help to lessen the upward pressures.

This has intensified radically, the more so thanks to a reduction of £2.2 billion in TfL's general grant for the four years of the government's spending review period (see page 74 ) - the big stuff may have been protected, but there's a lot less money for everything else .

The latest savings target figure, released a month ago , is a massive £7.6 billion, which commissioner Peter Hendy says will be secured by the end of 2014/15 "and in future years," with a third of it already in the bag (details on page 24 ). The organisation is undergoing a huge overhaul. The further spending cuts are accruing thanks to, among other things, the ending of the PPP, the rescheduling or cancelling of projects, internal reorganisations and job losses, the latter including the shedding of 800 London Underground staff, many of them from ticket offices.

This last measure was the catalyst for last year's strikes by members of the TSSA and RMT. The saga highlighted Boris's complete lack of interest in building a relationship with the Tube unions - his recent Any Questions appearance alongside Bob Crow was the first time the two men had met - but was significant for two other reasons. One, Boris's belief that significant resources were being wasted on ticket offices was an echo of Livingstone's, despite the latter's criticism of Boris's policy. Two, the difference between Boris's approach to the issue and what Livingstone had proposed was effectively imposed by Boris's manifesto pledge to stop Livingstone's closure programme. Hence, there will just about continue to be "a manned ticket office at every Tube station." The catch is that it might be open only for an hour a day. He's completed a full somersault from his manifesto claim that "manned ticket offices provide a reassuring, visible presence." ( Page 38 )

Boris's ticket office promise appears under the manifesto heading of "making transport more convenient". The other item listed there includes extending the Oyster network, which, in partnership with the Labour government, he achieved from the start of 2010 by securing its use on commuter rail services within Greater London. But the ticket office pledge joined raising hopes of orbital bus routes, restoring Blackwall Tunnel tidal flow and abolishing the WEZ on the list of transport pledges designed to please target groups of voters but which have turned out to be problematic or unwise.

His economic assumptions about a couple of Boris-hallmarked transport projects have come to look over-optimistic too. As well as turning out to need mostly public funding to get it launched, the takings from the cycle hire scheme appear not to be covering its running costs as intended. Boris initially said the cable car that will connect the Greenwich Peninsula with the Royal Victoria Docks and ExCeL would require no public subsidy, but will actually cost TfL a very substantial £50 million.

In other transport areas, though, Boris has surprised some by being a vocal champion of public investment. This has not been restricted to lobbying for the Tube upgrades and Crossrail. He has presented spending up to £10 million on developing his New Bus for London partly in these terms and hopes that the outlay will be recouped by orders from other cities in the future. The bus itself, due to appear on the streets by the end of this year, will resemble only superficially the Routemasters whose retirement by Livingstone Boris capitalised on in 2008: an open (sometimes) rear platform will be an emblematic promised feature, but the Wrightbus design seeks to cleverly reconcile the Mayor's retro yearnings with the capacity and fast-loading advantages of the bendy buses that Boris has been removing as he said he would.

The New Bus is promised to be more friendly environmentally and will, if popular with Londoners, give the Mayor a boost politically. The removal of bendys, though, results from another of those populist promises, this one a curiosity. Widespread intense dislike for bendys existed was frantically alleged by a handful of Ken-hating journalists, but no passenger surveys back this up. Obliging bus companies to replace them has also cost Londoners money. The one disadvantage of bendys on which most Londoners seem to agree is that they make fare-dodging too easy. A second staff member on board would reduced the problem hugely. Boris has promised that the New Bus, which like the bendys will have three doors, will carry these and said recently that their presence will reduce fare evasion. If revenue loss is such a concern, why didn't he introduce them on bendys for the same reason? Could it be something to do with politics?

Boris's transport manifesto is here - thanks to the Guardian - and an archive containing all TfL's press releases under his Mayoralty is here .

I'm sure that this account contains omissions and emphases that readers disagree with. Don't hesitate to let me know about them. I'll augment or amend this post in any way I think improves it.

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How to make money with TEFL

July 27, 2018

Authored By:

Sick of your day job? Hoping to make a little extra cash? We already know TEFL can take you places, but what most people don’t realize, is that you can make a career out of it. Your TEFL certification is a lifelong investment. Many people who get certified will go on to teach abroad, but forget they have this useful certificate. Long after you’ve returned home, you can continuously cash in on your course. Whether you want to make it a full-time career, or just a part-time job, a TEFL certification is a money maker. Don’t know where to begin? Personally curated by the TEFL experts here at CIEE, this complimentary guide, including a helpful info-graphic, will show you how to you can make money with TEFL.

Step One: Go Local

Community centers.

Find out if your community has any adult education centers or recreation centers and check if they have ESL classes. If they don’t ask if they are interested in starting one.

Local universities

Check out your nearest community college and see if they have an ESL class and are in need of teachers. Again, if they don’t yet offer it, you can always find out if they want to.

Language schools

This will probably be your best bet. Not only can you learn a foreign language at these schools, but you could also teach ESL there. Your TEFL certification and experience teaching abroad will really make you a strong candidate for the school.

Does your area have a large immigrant population? If so, then there’s probably a local NGO to support them. Reach out, tell them about your experience and your TEFL certificate and see if there are any paying opportunities for EFL teachers. Larger organizations will likely be more willing to pay you for your work, whilst smaller ones may not have the funding. If money’s not a concern for you, this could also be a great volunteering opportunity.

Step Two- Go Online

A great online source for socially progressive career opportunities. In addition to the many NGOs, social enterprises, and human services jobs, Idealist can help you find your fair share of ESL opportunities, in person and online.

Another online job hunting source, Indeed has tons of online ESL jobs. You can earn anywhere from $10-$20 an hour, make your own schedule, and work from the comfort of your own home.

A site for freelancing gigs, Upwork has plenty of ESL opportunities with varying time commitments and experience requirements.

TEFL specific jobs sites

Check out some TEFL specific job boards. Our favorite is TEFL.com because they update their job listings every day and have great opportunities both domestic and abroad. Teachlingo is another reliable source, and you can apply directly through the site. Other helpful sites include Dave’s ESL Cafe and ESL Job World.

Step Three: Go Independent

If none of these options work for you, become a private tutor. Market yourself to local businesses, organizations, schools, PTO groups, and via word of mouth. Put up fliers and advertise online. This option is certainly the most work, but if you prefer working for yourself, it’s definitely the most appealing, and, once you’re established, can really pay off long term. For more information about becoming a private tutor check out this great resource.

Remember another great way to work independently is contacting local organizations and asking them to let you use their space. For example, if you wanted to host an ESL class at a recreation center, you’d ask for a space and a time slot in exchange for a commission. You charge the student individually for the class and give the center a percentage. Explain how hosting an ESL class at their center can really make a positive impact on the community and show the center’s commitment to diversity.

Step Four: Go Abroad

We understand not everyone can just quit their job and live abroad for a year, especially if you’ve done it before. However, you may be able to take off time in the summer. You can find various temporary English teaching jobs abroad through Work Away. For example, you can work as an Au pair for a family that wants their children to learn English, or as a live-in tutor. While some of the opportunities may not pay, they do supply room and board, making it the perfect opportunity to travel on a budget.

For more information about TEFL, teaching abroad, and making money with your certificate, check out our  website  or feel free to directly contact our experts at  [email protected] . 

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For staff use only Staff Guide to Fares and Ticketing From 1 March 2021

Book 3 Discount schemes and photocards

Discount schemes and photocards

The Staff Guide to Fares and Ticketing consists of three separate booklets plus appendices: Book 1: Fares and tickets Book 2: Types of tickets and ways to pay Book 3: Discount schemes and photocards Appendices: includes maps, tables showing where to buy tickets, a list of Out of Station Interchanges (OSIs) and POD codes Discount schemes and photocards This guide gives information about the different discount schemes available, what discounts are offered, who is eligible and how to apply. This guide gives details for each of the following: Adults: • 18 + Student Oyster photocard • Apprentice Oyster photocard • Older people o 60+ London Oyster photocard o Freedom Pass o English National Concessionary Travel Scheme • Disabled people o Freedom Pass • Veterans • Unemployed persons and those on Income Support o Jobcentre Plus participants o Bus & Tram Discount • National Railcards • Gold Card holders Under 18s • 16+ Zip Oyster photocard • 11- 15 Zip Oyster photocard • 5 - 10 Zip Oyster photocard • Under 5s • School Party Travel Scheme Discount schemes and photocards

Other discount schemes and photocards: • Athletes Oyster photocard • Staff Passes • Privilege Ticket Authority cards (PTAC) • Engineers passes • Contractor Oyster card • Police Oyster card • Armed Forces • Council Attendants • Puppy walkers A photocard or Oyster photocard is needed to buy some of our discounted tickets or to get free travel. Customers with a discount set on their Oyster card must have their supporting photocard with them at all times. Oyster photocards allow the holder to travel free or to buy tickets at reduced rates. They are not transferable. For further details about Oyster photocards, advise customers to visit tfl.gov.uk/fares or call Customer Services on 0343 222 1234 Discount schemes and photocards Discount schemes and photocards - contents Page The range of photocards available 1 Adult discounts and concessions 2 18+ Student Oyster photocard 2 Who is eligible? 2 Full and Part time students 2 Work placement students 3 Applying for an 18+ Student Oyster photocard 3 Online Accounts 4 Lost, stolen or damaged 18+ Student Oyster photocards 5 Expiry 5 Valid 18+ Student Oyster photocards 5 Other discounts available to students 6 Apprentice Oyster photocard 7 Who is eligible? 7 Applying for an Apprentice photocard 7 Online Accounts 8 Lost, stolen or damaged Apprentice photocards 8 Apprentice photocard design 9 Expiry 9 Other discounts available to apprentices 9 60+ London Oyster photocard 10 Benefits of 60+ photocard (where it can and can’t be 1 0 used) River services 1 1 Emirates Airline 12 Who is eligible? 1 2 Applying for a 60+ photocard 1 2 Completing an application at a Post Office 1 3 Yearly address check and fee 1 4 Lost, stolen, damaged faulty cards 1 4 No longer required/Expiry 1 5 Older and disabled people – Freedom Passes 1 6 Freedom Pass on buses 1 6 Discount schemes and photocards Discount schemes and photocards - contents Page Freedom Pass on National Rail services 1 6 Emirates Airline 1 7 Freedom Pass on river services 1 8 Bus services outside London 1 8 Applying for a Freedom Pass 1 9 Freedom Pass designs 20 Concessionary Bus Passes issued outside London 21 Veterans Oyster photocard 22 Who is eligible? 22 How to apply 22 Benefits of a Veterans photocard 23 River services 24 Emirates Airline 24 Expiry 24 Lost, stolen or damaged cards 25 Faulty cards 25 Veterans Oyster photocard design 25 National Railcards 26 Benefits of National Railcard 26 Setting a National Railcard discount on an Oyster card 26 Network Railcard 26 16-25 Railcard 27 Senior Railcard 27 Family & Friends Railcard 27 HM Forces Railcard 28 Veterans Railcard 28 Disabled Persons Railcard 28 Two Together Railcard 29 26-30 Digital Railcard 29 Using a National Railcard on rail services to and from 30 Reading Gold Cards 30 Benefits 30 Participating TOCs 32 Discount schemes and photocards Discount schemes and photocards – contents Job Centre Plus Travel Discount Card 33 Applying for a Job Centre Plus Travel Discount Card 33 Setting the discount on an Oyster card 34 Bus & Tram Discount photocard 35 Who is eligible? 35 Applying for a Bus & Tram Discount photocard 35 Setting the discount on an Oyster card 37 Under 1 8s 38 16 - 18 year olds: 16+ Zip Oyster photocard 38 Who is eligible? 38 Applying for a 16+ Zip Oyster photocard 39 o London residents 39 o UK residents outside London 40 o Non-UK residents 41 Lost, stolen or damaged 16+ Zip Oyster photocards 42 Behaviour Code 42 Earn your travel back 43 Expiry 43 16+ Zip Oyster photocard designs 43 Other discounts available to 16-17 year olds 43 Under 16s 45 11- 15 year olds: 1 1 - 15 Zip Oyster photocard 45 Applying for an 11 - 15 Zip Oyster photocard 45 o London residents 46 o UK residents outside London 46 o Non-UK residents 47 Lost, stolen or damaged 11-15 Zip Oyster photocards 48 11-15 Zip Oyster photocard design 48 Non concessionary photocard 49 Behaviour Code 49 Young Visitor discount for 1 1 - 15 year olds 49 Under 11s: 5 - 10 Zip Oyster photocard 50 Applying for a 5 - 10 Zip Oyster photocard 51 o London residents 51 o UK residents outside London 52 Discount schemes and photocards Discount schemes and photocards – contents

o Non-UK residents 52 Travelling on free on National Rail services 53 Lost, stolen or damaged 5 - 10 Zip Oyster photocards 54 5 - 10 Zip Oyster photocard design 54 Under-5s 55 Behaviour Code 55 Earn Your Travel Back 57 School Party Travel Tickets 58 16/17 National Rail Saver card 60 Other photocard schemes 61 Adults 61 Athletes London Oyster photocard 61 Staff Oyster cards 62 Privilege Ticket Authority card (PTAC) 64 Engineer’s Passes 76 Contractor Oyster card 76 Police Officers 78 Armed Forces 82 Council Attendants 83 Puppy Walkers 83 Discount schemes and photocards Discount schemes and photocards The range of photocard and discount schemes available is: Photocards How to apply: Adult discounts and concessions 18+ Student &

Apprentice Oyster online at tfl.gov.uk/photocardH photocards 60+ London Oyster online at tfl.gov.uk/photocard photocard online at Freedom Pass londoncouncils.gov.uk/services/freedom-pass or contact their London borough Veterans Oyster Application forms must be requested by photocard phone on 0343 222 1234 National Rail station ticket offices, National Rail National Railcards licensed travel agents or online at railcard.co.ukH Gold Cards Issued with Annual Travelcards Jobcentre Plus Jobcentre Plus office Application forms are available at: Bus & Tram • Post Offices in Greater London Discount • download at Bus & Tram Discount photocard photocard - Transport for LondonH • Jobcentre Plus Office Under 1 8s 1 6+, 11-1 5 and

5-1 0 Zip Oyster Apply online at tfl.gov.uk/photocardH photocards Other photocard schemes Athletes Oyster photocard British Olympics Association Staff Oyster cards Staff Travel Privilege Ticket Authority card Staff Travel Contractor Oyster Staff Travel - 1 - Adult Discounts and concessions 18+ Student Oyster photocards 18+ Student Oyster photocards An 18+ Student Oyster photocard offers 30% off adult-rate Travelcard and Bus & Tram Pass season tickets to eligible students. There is no discount for • pay as you go • Day Travelcards + • One Day Bus & Tram Passes • Cash single and return tickets Who is eligible? Full and Part time students Students can apply for an 18+ photocard if they: • Are aged 18 or over and • Live in a London borough during term time and • Are enrolled with an education establishment registered on the TfL scheme and • Are one of the following: o Enrolled on a full-time course with at least 15 tuition-led or structured learning hours a week. Classes must be Monday to Friday only (not including evening classes) and span a minimum of 14 weeks on the same course (shorter courses repeated over 14 or more weeks are not eligible) o Receiving NHS bursary money as a full-time student o A full time postgraduate student o A sabbatical officer o Enrolled on a part time course lasting at least 14 weeks; and either ▪ receiving NHS bursary money; or ▪ A postgraduate student receiving financial help from their education establishment’s hardship fund.

If an applicant’s education establishment is outside London, students may still apply for an 18+ Student Oyster photocard if - 2 - Adult Discounts and concessions 18+ Student Oyster photocards they live in a London borough and travel regularly to their school/college and meet the rest of the eligibility criteria. They are not eligible if they live outside London during term times. Work placement students Students at a college or university that is not registered on the scheme, who are coming to London on a mandatory work placement, may be able to get an 18+ photocard. To be eligible, they must be: • At least 18 years old • On a placement which is an essential part of their course • On a placement in London for at least 14 weeks • Enrolled on a full-time course of at least 15 or more tuition-led and/or structured-learning hours a week over a period of at least 14 weeks. Classes must be Monday to Friday only (not including evening classes) and span a minimum of 14 weeks on the same course (shorter courses repeated over 14 weeks or more do not qualify) Students are not eligible if: • They are undertaking on the job training with an employer who pays their wages • They already have an Oyster photocard, a disabled person’s Freedom Pass or a Bus & Tram Discount photocard Those on an Apprenticeship may be able to apply for the Apprentice Oyster photocard scheme. See page 7 Applying for an 18+ photocard

Applications for 18+ Student Oyster photocards can be made between 1 September and 31 July The student needs to check whether their university, college or school is participating in the scheme; if so they can give the student full details on how to apply.

- 3 - Adult Discounts and concessions 18+ Student Oyster photocards Full and Part time students Students must apply for their 18+ photocard online at 18+ Student Oyster photocard - Transport for London To apply online, students will need: • A digital colour photo. This must be a true likeness and they should not be wearing anything that covers their head unless it is consistently worn for medical or religious reasons • An active, valid email address • A valid credit or debit card to pay the £20.00 administration fee • A term-time London borough address • Their enrolment ID from their school, college or university Students should allow two weeks for their application to be processed. Work placement students Apply online at tfl.gov.uk/photocard and provide: • A digital colour photo. This must be a true likeness and they should not be wearing anything that covers their head unless it is consistently worn for medical or religious reasons • An active, valid email address • A valid credit or debit card to pay the £20.00 administration fee • Their enrolment ID from their school, college or university • A letter from their educational establishment confirming their work placement Online accounts An online web account is created as part of the application process and customers can use it to: • track the status of their application • order a replacement if their card is lost, stolen or damaged • check their pay as you go balance and top up • buy discounted Travelcards and Bus & Tram Pass season tickets • view their journey history and order journey statements

- 4 - Adult Discounts and concessions 18+ Student Oyster photocards Lost, stolen or damaged 18+ photocards An 18+ photocard can be replaced for £10.00 if it is lost, stolen or damaged. Customers will need their application reference or 12 digit Oyster photocard number. To apply, the card holder should sign in to their 18+ web account at 18+ Student Oyster photocard - Transport for London or call Customer Services on 0343 222 1234. Any pay as you go credit or season ticket on the lost, stolen or damaged 18+ photocard will be transferred to the replacement card. If this is not possible, any remaining pay as you go credit and/or unused value on any ticket on the photocard will be refunded. If a card is faulty and is no longer working, customers should call Customer Services on 0343 222 1234

Expiry The Student-rate travel discount is issued for up to a maximum of three academic years and expires on the cardholder’s course end date. If their course is longer than three years and this was stated at the time of application, we’ll send them a new photocard at the start of the fourth academic year. An 18+ Student Oyster photocard can be used as a standard adultIf a Oyster student card is reported once the as student no longer discount eligible hasby their expired. education establishment, their 18+ photocard will be stopped. Valid 18+ photocards Current design

- 5 - Adult Discounts and concessions 18+ Student Oyster photocards

Previous Designs

These cards no longer have an active 18+ discount but can be used to travel at adult rate.

Other discounts available to 18+ students • 18+ Student Oyster photocard holders receive 1 /3 off Thames Clippers season tickets only. Many other river services also offer student NUS discount www.thamesclippers.com • 18 + Student Oyster photocard holders can get a 16-25 National Railcard or 26-30 Railcard, if applicable (see page 27) and set the discount entitlement on their 18+ photocard. • This gives 1/3 off: o off-peak pay as you go fares on Tube, DLR, London Overground , TfL Rail and National Rail services in London. o daily caps for travel after 09:30 Monday to Friday, all day on Saturday and Sunday and bank holidays Journeys on Heathrow and Gatwick Express and Southeastern high speed services do not count towards caps

• 75% discount on adult-rate rail pay as you go fares, if they have a PTAC (see page 64) and the appropriate Priv discount set on their 18+ photocard

18+ photocards are not transferable; they can only be used by the holder even if they only have credit to pay as they go on the card. Further details on 1 8+ photocards are available at: tfl.gov.uk/18plH us

- 6 - Adult Discounts and concessions Apprentice Oyster photocards An Apprentice Oyster photocard offers 30% off adult-rate Travelcard and Bus & Tram Pass season tickets to eligible apprentices. There is no discount on • pay as you go • Day Travelcards • One Day Bus & Tram Passes • Cash single and return tickets Who is eligible? Apprentices can apply for an Apprentice Oyster photocard if they: • Are 18 or over • Live in a London Borough • Are enrolled on a Specification for Apprenticeship Standards in England (SASE)-compliant apprenticeship with a further education college or training organisation (approved or funded by the Education and Skills Funding Agency) for a minimum of 12 months • In the first 12 months of their apprenticeship Apprentices are not eligible if they: • Live outside London, even if their apprenticeship is in London • Already have an Oyster photocard, Freedom Pass or a Bus & Tram Discount photocard • Are on a planned break from their apprenticeship learning • Are on a pre-apprenticeship access programme Applying for an Apprentice Oyster photocard Apprentices must apply for their Apprentice Oyster photocard online at Apprentice Oyster photocard - Transport for London Applications can only be made once the applicant is fully enrolled on an apprenticeship. To apply online, apprentices will need: • Their Unique Learner Number • A UK Provider Reference Number - 7 - Adult Discounts and concessions Apprentice Oyster photocards

• A digital colour photo. This must be a true likeness and they should not be wearing anything that covers their head unless it is consistently worn for medical or religious reasons • An active, valid email address • A valid debit or credit card to pay the £20.00 administration fee The Unique Learner Number and UK Provider Reference Number will be supplied by the apprenticeship training provider. They should allow two weeks for their application to be processed. Online accounts An online web account is created as part of the application process and customers can use it to: • track the status of their application • order a replacement if their card is lost, stolen or damaged • check pay as you go balances, and top up • buy discounted Travelcards and discounted Bus & Tram Pass season tickets Lost, stolen or damaged Apprentice Oyster photocards An Apprentice photocard can be replaced for £10.00 if it is lost, stolen or damaged. Customers will need their application reference or 12 digit Oyster photocard number. To apply, the card holder should sign in to their Apprentice web account at Apprentice Oyster photocard - Transport for London or call Customer Services on 0343 222 1234 Any pay as you go credit or season ticket on the lost, stolen or damaged Apprentice photocard will be transferred to the replacement card. If this is not possible, any remaining pay as you go credit and/or unused value on any ticket on the photocard will be refunded. If a card is faulty and is no longer working customers should call Customer Services on 0343 222 1234.

- 8 - Adult Discounts and concessions Apprentice Oyster photocards Apprentice Oyster photocard design

Expiry Apprentice Oyster photocards are valid for 12 months from the date of issue regardless of the end date of the apprenticeship. Once the Apprentice Oyster photocard expires it will be stopped and the holder will be unable to use it. Apprentices who are removed from, or leave their apprenticeship early, will have their Apprentice Oyster photocardRemember stopped.. Apprentice Oyster photocards are not transferable Other discounts available to Apprentices • Apprentices can get a 16-25 National Railcard, (see page 27) and set the discount entitlement on their Apprentice photocard. This gives 1/3 off: o off-peak pay as you go fares on Tube, DLR, London Overground, most TfL Rail and National Rail services in London. o daily caps for travel after 09:30 Monday to Friday, all day on Saturday and Sunday and bank holidays Journeys on Heathrow and Gatwick Express and Southeastern high speed services do not count towards caps.

- 9 - Adult Discounts and concessions 60+ London Oyster photocard 60+ photocards allow those aged 60 and over, who live in a London borough, but are not yet eligible for a Freedom Pass (see page 16) to travel free on London's public transport network (some time restrictions apply – see below). Benefits of a 60+ photocard 60+ photocard holders can travel free: • After 09:00 Mondays to Fridays and any time on weekends and bank holidays on bus, Tube, tram, DLR, London Overground, most TfL Rail (except between West Drayton and Reading) and the following National Rail services: o Amersham – Marylebone (Chiltern) o West Ruislip – South Ruislip (Chiltern) o Finsbury Park – King’s Cross or Moorgate (Great Northern) o West Hampstead Thameslink and Moorgate, Elephant & Castle, and London Bridge (Thameslink) o Harrow & Wealdstone - Euston (London Northwestern) o Stratford - Liverpool Street (Greater Anglia) o Upminster – Fenchurch Street ( c2c ) • after 09:30 Monday to Friday, all day on Saturday and Sunday and bank holidays on most other National Rail services in London. This includes the following services which run parallel to London Overground and TfL Rail: o Abellio Greater Anglia services between Stratford and Harold Wood, or between Liverpool Street and Turkey Street/Clapton o Southern services between New Cross Gate and West Croydon/Crystal Palace, or between Peckham Rye and Queens Park Peckham o Southeastern services between Denmark Hill and Peckham Rye o Stansted Express services between Liverpool Street and Tottenham Hale • after 09:00 Monday-Friday and at all times on weekends and public holidays on Southern services between Clapham Junction and Harrow & Wealdstone.

- 10 - Adult Discounts and concessions 60+ London Oyster photocard 60+ photocards are not valid: • Monday to Friday before 09:00 on any TfL service and before 09:30 on National Rail services • On rail services outside of the 60+ area. See map in appendices • London Northwestern/Southern between Harrow & Wealdstone and Watford Junction • TfL Rail and Great Western between West Drayton and Reading • Southeastern high speed service between Stratford and St Pancras International • Heathrow and Gatwick Express services • Stansted Express services north of Tottenham Hale (extension fares can be bought for travel to Stansted Airport) • Thameslink or Southern services between Coulsdon South and Gatwick Airport (extension fares can be bought for travel to/from Gatwick Airport • Grand Central, Hull Trains , East Midlands Railway , London North Eastern Railway, Avanti West Coast Pay as you go credit cannot be added to a 60+ Oyster photocard. For travel before 09:00 on TfL services and before 09:30 on most National Rail services in London, customers should use contactless, a standard Oyster card or buy a paper ticket. For travel beyond the 60+ area, customers should buy a separate extension ticket before they travel. River Services 60+ photocard holders may be eligible for a discount on these river services. Check the website of the operator for full information. City Cruises : Westminster to Greenwich citycruises.com Circular Cruise Westminster: Westminster to St Katharine’s circularcruise.co.uk WPSA (upriver): Westminster to Hampton Court thamesriverboats.co.uk Thames Clippers 5 routes calling at 23 piers between thamesclippers.com Woolwich and Putney Thames River Services Westminster to the Thames Barrier thamesriverservices.co.uk - 11 - Adult Discounts and concessions 60+ London Oyster photocard Emirates Airline 60+ photocard holders should show their card to pay the discounted adult-rate Boarding Pass fare on Emirates Air Line. Who is eligible? Applicants are eligible for a 60+ photocard if: • their main residence is in a London borough AND • they are aged 60 or over but are not eligible for an Older Persons Freedom Pass Applicants are not eligible if they: • meet the criteria for an Older or Disabled Person’s Freedom Pass or • have an Older or Disabled Person’s Freedom Pass or a Veterans Oyster photocard Applying for a 60+ photocard Applications should be made online at 60+ London Oyster photocard - Transport for London Applicants will need: • A digital colour photo. This must be a true likeness and the applicant should not be wearing anything that covers their head unless it is consistently worn for medical or religious reasons • An active email address • Proof of age o A driving licence (full or provisional) OR o A machine-readable valid UK passport. o A scanned colour image of the machine-readable passport will need to be uploaded as part of the application process. This image must be in png or jpg format and less than 6MB and show the applicant’s passport photo, personal details and passport number. • A valid credit/debit card registered in their name and current London address to pay the £20.00 administration fee and prove residency in a London borough Some applicants may not be able to complete their application

- 12 - Adult Discounts and concessions 60+ London Oyster photocard online: • if online checks of passport or driving licence fail • if the applicant is unable to upload a digital photo • if the applicant cannot or does not want to make payment online If the customer cannot complete their online application then they should print off a verification letter from the application page and complete their application at any London Post Office. If an applicant cannot upload a suitable photo, TfL will send them a form with a prepaid envelope so they can return the completed form and a passport sized photo in the post. A non-refundable £20.00 administration fee is payable for all applications. • Customers able to verify their age can pay online, providing the billing address for their credit/debit card matches the address given in the application • Customers completing their application at a Post Office must pay the fee there using a credit/debit card or cash. Applicants who need help or cannot apply online can make a telephone application. Completing an application at a Post Office Those who need to complete their application at a Post Office should print off a verification letter and take it to a branch in London with the required proofs of eligibility and pay the fee there. The Post Office will check their documents and return the letter to the customer with their transaction receipt. Their application will be updated overnight and their photocard is usually posted to them within 24 hours. Applicants need to provide proof of their identity and address at a Post Office. Acceptable documents are listed below and must be dated within the last three months: • Residential utility bill • Council tax bill • Bank, building society or credit card statement • HM Revenue and Customs letter - 13 - Adult Discounts and concessions 60+ London Oyster photocard • Department for Work and Pensions letter • Occupational Pension letter • Council or housing association rent book or statement • Driving licence (full or provisional). Can only be used to verify their age or address, not both. Proof of age can be one of the following: • Passport • ID card from a European Economic Area country • Letter of Pension entitlement • Birth certificate • Driving licence (full or provisional). Can only be used to verify their age or address, not both. Only original documents will be accepted, not photocopies A web account is created as part of the application process and customers can use it to: • track the status of their application • order replacements Customers can also check the status of their application by calling Customer Services on 0343 222 1234 or by texting 07627 809356, with their application reference number and they will receive an SMS response. Yearly address check and fee 60+ Oyster photocard holders are required to provide proof of their London borough address and pay £10.00 (non-refundable) for each year they have their photocard. Customers can keep their contact details up to date via their photocard web account. If proof of address is not provided, the photocard will be stopped. Lost, stolen or damaged 60+ photocards A 60+ photocard can be replaced for £10.00 if it is lost, stolen or damaged. Customers will need their application reference or 12 digit Oyster photocard number.

- 14 - Adult Discounts and concessions 60+ London Oyster photocard To apply for a replacement, the card holder should sign in to their 60+ web account 60+ London Oyster photocard - Transport for London or call Customer Services on 0343 222 1234. The lost, stolen or damaged photocard will be stopped and a replacement issued. If the card is faulty and is no longer working customers should call Customer Services on 0343 222 1234.

60+ Oyster photocard no longer needed

If someone becomes ineligible for this concession because they no longer live in a London borough, or the Oyster photocard is no longer required, they should inform us immediately on 0343 222 1234. Expiry The expiry date is printed on the front of the photocard. When a 60+ Oyster photocard expires, the holder may be eligible for a Freedom-pass. If the customer agreed to share their data with London Councils when applying for their 60+ Oyster photocard, London Councils will automatically contact them when their 60+ Oyster photocard is about to expire, asking them to confirm their name and address. Once confirmation has been received and as long as the customer meets the Freedom Pass criteria, London Councils will automatically send that customer their new Freedom-pass

- 15 - Adult Discounts and concessions Freedom Passes - older and disabled people A Freedom Pass allows those who have reached the state pension age and eligible disabled people who live in a London borough to travel free (with some time restrictions – see below) on London's public transport network. The pass is paid for by the card holder’s local council. There are two types of Freedom Pass Older person’s Freedom Pass and Disabled person’s Freedom Pass Disabled persons Freedom Pass holders can travel free: At any time on bus, Tube, tram, DLR, London Overground and TfL Rail services (including between Paddington and Reading, where Freedom Passes are accepted by visual inspection). Older persons Freedom Pass holders can travel free: • After 09:00 Mondays to Fridays and anytime at weekends and on public holidays on bus, Tube, tram, DLR, London Overground and TfL Rail services (including between Paddington and Reading, where Freedom Passes are accepted by visual inspection) Freedom Passes on buses • Customers in wheelchairs travel free on buses and trams at all times and do not need to show a Freedom Pass. • Blind customers travelling with an assistance dog do not need to show or validate their Freedom Pass on any bus operating across the London bus network Freedom Passes on National Rail services Freedom Pass holders can travel free: • After 09:00 Monday – Friday and anytime at weekends and public holidays: o Amersham – Marylebone (Chiltern) o Finsbury Park – King’s Cross or Moorgate (Great Northern) o West Hampstead Thameslink and Moorgate, Elephant & Castle, and London Bridge (Thameslink) o Harrow & Wealdstone - Euston (London Northwestern) o Stratford - Liverpool Street (Greater Anglia) o Upminster - Fenchurch Street (c2c) o West Ruislip – South Ruislip (Chiltern) - 16 - Adult Discounts and concessions Freedom Passes - older and disabled people • After 09:00 Monday-Friday and at all times on weekends and public holidays on: o Southern services between Clapham Junction and Harrow & Wealdstone. o Most other National Rail services in London and to Swanley o Abellio Greater Anglia services between Stratford and Harold Wood, or between Liverpool Street and Turkey Street/Clapton o Southern services between New Cross Gate and West Croydon/Crystal Palace, or between Peckham Rye and Queens Park Peckham o Southeastern services between Denmark Hill and Peckham Rye o Stansted Express between Liverpool Street and Tottenham Hale o Gatwick Express – in conjunction with an extension ticket to/from Zone 6 boundary and bought at start of the journey Pay as you go credit cannot be added to a Freedom Pass. Those wanting to travel before 09:30 on most National Rail services in London should use a contactless payment card, an Oyster card or buy a ticket. Freedom Passes are not valid on: • Any rail services outside the area shown on the Freedom Pass map, see appendices • West Midlands Trains /Southern between Harrow & Wealdstone and Watford Junction • Southeastern high speed service between Stratford and St Pancras International • Heathrow Express • Stansted Express services north of Tottenham Hale (extension fares can be bought for travel to Stansted Airport) • Thameslink or Southern services between Zone 6 boundary and Gatwick Airport (can be used in conjunction with an extension ticket to/from Zone 6 boundary to/from Gatwick. This must be bought at start of journey) • Grand Central, Hull Trains, East Midlands Railway, London North Eastern Railway, Avanti West Coast - 17 - Adult Discounts and concessions Freedom Passes - older and disabled people Freedom Passes are not valid for first class travel. For travel beyond the Freedom Pass area customers should buy a separate extension ticket before they travel. Emirates Air Line Discounted Boarding Pass fares are available to Freedom Pass holders; simply show the Freedom Pass at the ticket office. River services Freedom Pass holders may be eligible for a discount on these river services - they should check the website of the operator for full information. City Cruises: Westminster to Greenwich citycruises.com Circular Cruise Westminster: Westminster to St Katharine’s circularcruise.co.uk WPSA (upriver): Westminster to Hampton Court thamesriverboats.co.uk Thames Clippers 5 routes calling at 23 piers between www.thamesclippers.com Woolwich and Putney Thames River Services Westminster to the Thames Barrier thamesriverservices.co.uk A senior discount is automatically available on the following river services. Customers do not need to hold a Freedom Pass to get discounted travel. Check with the operator for discount fares. Viscount Cruises Westminster to Greenwich (to viscountcruises.com Thames Barrier in summer) London Eye Cruise London Eye - River Cruise londoneye.com Experience Turks Launches Richmond to Hampton Court turks.co.uk March to October only Bus services outside London The majority of Freedom Passes include: • A red rose symbol in the top left hand corner

- 18 - Adult Discounts and concessions Freedom Passes - older and disabled people • A red ribbon across the card • A hologram These indicate that the pass is valid for free travel on local bus services anywhere in England (outside London) between 09:30 and 23:00 weekdays and at any time on weekends and public holidays. Some disabled person’s Freedom Passes do not include the rose symbol and hologram. These passes are not valid on bus services outside London and are only valid according to the terms of the Freedom Pass scheme. Applying for a Freedom Pass First time applicants can apply online at londoncouncils.gov.uk/services/freedom-pass or contact the local council. Applications to renew a Freedom Pass should be made online. Customers applying for an older person's Freedom Pass for the first time should apply online. If they cannot prove their identity or address or upload a photo they can return the documents by post. They should to print a verification page to do this. See more at londoncouncils.gov.uk/services/freedom-pass/older-persons- freedom-pass/applyf Alternatively, they can get an application form from their local Council. Customers with a disability who believe they may be eligible for a disabled person's Freedom Pass should contact their local council. Freedom Passes are issued as a combined Oyster photocard. Customers should receive their new Freedom Pass within 10

H working days of applying.

- 19 - Adult Discounts and concessions Freedom Passes - older and disabled people Freedom Pass designs

Older person’s Freedom Pass

Disabled person’s Freedom Pass

Discretionary disabled Freedom Pass

Freedom Passes will have an expiry date of 31 March 2021 , 2022, 2023, 2024, 2025 or 2026, depending on when they were issued.

- 20 - Adult Discounts and concessions Concessionary bus passes issued by English local authorities outside London The English National Concessionary Travel Scheme (ENCTS) is a national scheme operated by the Department for Transport, in conjunction with English local authorities, which provides free bus travel within individual local authorities and allows travel throughout England, by English residents who have attained the state pension age for women. Certain local authorities offer extra benefits for use within their area. Comparable schemes operate within Wales and Scotland. ENCTS bus passes issued outside London are valid within Greater London on all bus services operated on behalf of TfL. ENCTS bus pass holders can travel free after 09:00 Monday to Friday and any time at weekends and on bank holidays on TfL bus services, which display this symbol:

English National bus passes issued by English local authorities outside London are not valid for free travel on trams, the Tube, DLR, London Overground, TfL Rail and National Rail. English National bus passes include: • A red rose symbol in the top left hand corner • A red ribbon across the card • A hologram All local authorities in England issue passes to the same design – the only variation is the name of the issuing authority in the top right-hand area.

- 21 - Adult Discounts and concessions Veterans Oyster photocard A Veterans Oyster photocard offers free travel in London (see below for some exceptions) to eligible veterans, in recognition of the value that serving personnel, reservists, veterans and military families bring to London and is part of TfL’s ongoing commitment to the Armed Forces Covenant. Who is eligible? The Veterans photocard is available to: • recipients of an ongoing payment under the War Pensions Scheme • recipients of the Guaranteed Income Payment under the Armed Forces Compensation Scheme • war widows, war widowers and dependants in receipt of the same payments Ongoing payments are awarded to service personnel who have sustained a certain level of physical or psychological injury in the line of duty. If a Veteran has received a one-off gratuity payment instead, they are not eligible for a Veterans Oyster photocard. Applicants do not need to live in London or the UK as long as they meet the eligibility criteria. Customers how live in a London borough and are eligible for a 60+ London Oyster photocard or Freedom Pass and not eligible for a Veterans Oyster photocard.

How to apply Call Customer Services on 0343 222 1234 to request an application form

Return the completed form to TfL with: • Proof of receipt of an ongoing payment under the War Pensions Scheme or Armed Forces Compensation Scheme which will be either: o A photocopy of the Awards Notification or annual uprating letter dated within the last two years from the Service Personnel and Veterans Agency/Veterans UK or - 22 - Adult Discounts and concessions Veterans Oyster photocard o The annual uprating letter from the Service Personnel and Veterans Agency/Veterans UK dated within the last two years • A passport size photo. This must be a true likeness and applicants should not be wearing anything that covers their head unless it is consistently worn for medical or religious reasons Benefits of a Veterans photocard Veterans Oyster photocard holders can travel free at all times on bus, Tube, tram, DLR, London Overground and TfL Rail services. This includes travel on TfL Rail services to and from Reading where Veterans Oyster photocards will be accepted by visual inspection. Veterans photocard holders can travel free: • At all times on the following National Rail services: o Amersham – Marylebone (Chiltern) o Finsbury Park – King’s Cross or Moorgate (Great Northern) o West Hampstead Thameslink and Moorgate, Elephant & Castle, and London Bridge (Thameslink) o Harrow & Wealdstone - Euston (London Northwestern) o Stratford - Liverpool Street (Greater Anglia) o Upminster - Fenchurch Street (c2c) o West Ruislip – South Ruislip (Chiltern) • After 09:00 Monday-Friday and at all times on weekends and public holidays on Southern services between Clapham Junction and Harrow & Wealdstone. • After 09:30 Monday to Friday, all day on Saturday and Sunday and bank holidays on most other National Rail services in London and to Swanley. This includes the following services which run parallel to London Overground and TfL Rail: o Abellio Greater Anglia services between Stratford and Harold Wood, or between Liverpool Street and Turkey Street/Clapton o Southern services between New Cross Gate and West Croydon/Crystal Palace, or between Peckham Rye and Queens Park Peckham o Southeastern services between Denmark Hill and Peckham Rye - 23 - Adult Discounts and concessions Veterans Oyster photocard o Stansted Express services between Liverpool Street and Tottenham Hale Pay as you go credit cannot be added to a Veterans Oyster photocard. Those wanting to travel before 09:30 on most National Rail services in London should use a contactless payment card, an Oyster card or buy a ticket. Veterans Oyster photocards are not valid on: • Any rail service outside the area shown on the Veterans Concessionary Scheme map – see appendices • London Northwestern Railway/Southern between Harrow & Wealdstone and Watford Junction • Southeastern high speed service between Stratford and St Pancras International • Heathrow and Gatwick Express services • Great Western Railway services between West Drayton and Reading • Stansted Express services north of Tottenham Hale (extension fares can be bought for travel to Stansted Airport) • Thameslink or Southern services between Coulsdon South and Gatwick Airport • Grand Central, Hull Trains, East Midlands Railway, London North Eastern Railway, Avanti West Coast River services • Show the Veterans Oyster photocard to pay a discounted fare on some river services. Check with the operator for the level of discount. Emirates Air Line • Show the Veterans Oyster photocard to pay the discounted adult Boarding Pass fare. Expiry London Residents: The photocard expiry date is determined by the holder’s date of birth; it will either be 31 May 2022 or one month after the date that they are eligible for a 60+ London Oyster - 24 - Adult Discounts and concessions Veterans Oyster photocard photocard, whichever is sooner. Non London residents: For non-London residents, Veterans Oyster photocards will expire on 31 May 2022.

Lost, stolen or damaged cards A Veterans Oyster photocard can be replaced for £10.00 if it is lost, stolen or damaged. Holders will need their application reference or 1 2 digit Oyster photocard number. To apply, holders should go online Veterans Oyster photocard - Transport for London or call Customer Services on 0343 222 1234 The lost, stolen or damaged photocard will be stopped and a replacement issued. If required, customers can change their photo as part of the replacement process. Faulty cards If the card is faulty and no longer working, customers should call Customer Services on 0343 222 1234. Veterans Oyster photocard design

- 25 - Adult Discounts and concessions National Railcards Customers may be eligible for one of a range of National Railcards which offer travel discounts, including on Tube, DLR, London Overground, most TfL Rail and National Rail services. Most Railcards can be in paper or digital format. Benefits of a National Railcard Savings are available for Railcard holders for travel during off-peak times on Tube, DLR, London Overground, TfL Rail and National Rail services in London. Holders of any of the National Railcards listed below get a 1/3 discount on off-peak Day Travelcards. Holders of Disabled Persons Railcards also get discounted travel during peak hours. Customers with an Annual Gold Card , 16-25, Senior, HM Forces, Disabled Persons or 26-30 Digital Railcard can also get a discount set on an Oyster card, to get a 1 /3 off:

• Off-peak pay as you go fares • Daily caps for travel made during off peak hours Setting National Railcard or Disabled Railcard discount on an Oyster card The Railcard Discount Entitlement can be set on an Oyster card or Oyster photocard at • Tube, London Overground and TfL Rail stations • Oyster Ticket Stops • Visitor Centres (except Gatwick) The Railcards available are: Network Railcard £30.00 and valid for 12 months For more information on eligibility and discounts available visit railcard.co.uk

- 26 - Adult Discounts and concessions National Railcards 16-25 Railcard

£30.00 and valid for 12 months or £70.00 and valid for 3 years For more information on eligibility and discounts available visit railcard.co.uk

Senior Railcard £30.00 and valid for 12 months or £70.00 and valid for 3 years

For more information on eligibility and discounts available visit railcard.co.uk Family & Friends Railcard £30.00 and valid for 12 months or £70.00 and valid for 3 years For more information on eligibility and discounts available visit railcard.co.uk

- 27 - Adult Discounts and concessions National Railcard HM Forces Railcard £21.00 and valid for 12 months For more information on eligibility and discounts available visit hmforces- railcard.co.uk

Veterans Railcard £21.00 until 31 March 2021 , then £30.00 for 12 months, or £61.00 until 31 March 2021 then £70.00 for three years For more information on eligibility and discounts available visit veteransrailcard.co.uk Disabled Persons Railcard

£20.00 and valid for 12 months or £54.00 and valid for three years

Disabled Persons Railcard holders using Oyster to pay as they go can also get 1/3 off an Off-Peak Day Travelcard Zones 1 - 6 or Zones 1 - 9 for one adult travelling with them. • The Disabled Persons Railcard holder should either use an Oyster card (with the Disabled Railcard Discount loaded on it) to pay as they go or have a valid ticket • The accompanying passenger must travel with the Railcard holder at all times If they also have a Disabled person’s Freedom Pass they cannot use the Disabled Persons Railcard to buy a discounted ticket for their companion, and then use the Freedom Pass to travel. For more information on eligibility and discounts available visit railcard.co.uk

- 28 - Adult Discounts and concessions National Railcards Two Together Railcard

£30.00 and valid for 12 months. For more information on eligibility and discounts available, visit railcard.co.uk

26-30 Digital Railcard

Digital-only Railcard. £30.00 and valid for 12 months. Buy online and download to the Railcard app on a smartphone. For more information on eligibility and discounts available, visit railcard.co.uk

Oyster cards with a National Rail discount must be registered and can only be used by the registered cardholder. All Railcard holders must carry their Railcard with them at all times.

- 29 - Adult Discounts and concessions National Railcards Rail services to and from Reading using a National Railcard • National Railcard holders can buy discounted paper tickets as normal • Oyster is not accepted beyond West Drayton so there are no discounted off-peak fares and no daily off-peak caps beyond West Drayton • If there is a Travelcard season ticket on an Oyster card, the holder can buy a discounted rate magnetic extension ticket for travel beyond the validity of the season ticket or can buy a discounted rate magnetic ticket for their whole journey. Gold Card (annual Travelcard)

Customers are issued with a Gold Card when they: • Buy an adult-rate Annual Travelcard on an Oyster card • Buy an adult-rate magnetic Annual Travelcard from a National Rail station • Buy an adult-rate Annual season ticket at a station within the Annual Gold Card area (available if one or both of the stations that the ticket is valid to and from are also in the Annual Gold Card Scheme area) Benefits Adult-rate annual Travelcards (Gold Cards) offer the holder 1/3 off Standard and First Class Anytime and off-peak fares on participating train company services within the Annual Gold Card Area, when travelling after 0930 Monday to Friday, or any time at weekends and on public holidays. - 30 - Adult Discounts and concessions Gold Card (annual Travelcard) Customers with an Annual Gold Card can also get the discount set on their Oyster card to get 1/3 off adult-rate off-peak pay as you go fares and off-peak daily caps on Tube, DLR, London Overground, TfL Rail and most National Rail services in London. Holders can also buy off-peak Day Travelcards for family and friends at reduced prices, as shown in the table below for: • Up to three other adults aged 16 or over • Up to four children aged between 5 and 15 adult child Zones 1 -6 £9.10 £2.60 Zones 1 -9 £9.70 £2.80

The maximum group size is four adults, four flat fare-paying children and two children under 5 (who travel at no charge). The Gold Card holder must travel with the group at all times. The reduced price tickets cannot be used before 09:30. • If the Gold Card holder’s annual Travelcard is valid in all the zones they want to travel in, they only need to buy reduced price tickets for the accompanying adults and children. • If the annual Travelcard is not valid in all the zones they want to travel in, the Gold Card holder will also need to buy an appropriate off-peak Day Travelcard for themselves. • Off-peak Day Travelcards with additional availability are also available at reduced prices from National Rail stations outside the zonal area. • Holders can buy a Network Railcard for a nominated relative or friend for £10.00. A Network Railcard offers similar reduced prices to those available to Gold Card holders. The Network Railcard Partner Card gives 1/3 off leisure travel in the Network Railcard Area (subject to minimum fare and other restrictions). Only one £10.00 Network Railcard Partner Card can be issued during the validity of the Annual Gold Card. A Network Railcard cannot be linked to an Oyster card • If the Travelcard is on Oyster, the holder must show the member of staff at the NR station ticket office their Oyster - 31 - Adult Discounts and concessions Gold Card (annual Travelcard) card and Record Card when buying a reduced-rate ticket or tickets Participating TOCs

The following TOCs participate in the Annual Gold Card scheme: c2c Island Line Chiltern Railways London Overground Cross Country* Southeastern London Northwestern Railway Southern East Midlands Railway South Western Railway Gatwick Express Stansted Express Greater Anglia Thameslink Great Northern West Midlands Railway Great Western Railway TfL Rail Heathrow Express Transport for Wales

* Some restrictions apply on routes and services provided by these train companies – see nationalrail.co.uk/times_fares/ticket_types

- 32 - Adult Discounts and concessions Jobcentre Plus Travel Discount Card Jobcentre Plus is a government-funded employment agency and social security office, whose aim is to help people of working age find employment. The Jobcentre Plus Travel Discount Card The Jobcentre Plus Travel Discount Card offers eligible jobseekers discounted fares for travel to interviews, to the Jobcentre or to and from training, for up to three months at a time. When linked to an Oyster card, a Jobcentre Plus Travel Discount card allows the holder to: • Pay as you go at half the adult rate on bus, Tube, tram, DLR, London Overground, TfL Rail (excluding between West Drayton and Reading*) and most National Rail services in London • Buy 7 Day, Monthly and longer period Travelcards and Bus & Tram Passes (maximum 3 months) at the child rate • Buy discounted single or return paper tickets from National Rail *If a Jobcentre Plus Travel Discount card holder has a child rate Travelcard season ticket on their Oyster card, they can buy a child rate paper extension ticket, for travel beyond the validity of the zones of their season ticket. This includes journeys as far as Reading on both TfL Rail and Great Western Railway. A Jobcentre Plus Travel Discount Card cannot be used to get discounted Group Day Travelcards. To apply for a Jobcentre Plus Travel Discount Card Applications for a Jobcentre Plus Travel Discount Card must be made at a Jobcentre Plus office. They will check the application and issue the card. Cards will be issued in line with current eligibility criteria and the Jobcentre will advise on these. For full details on who is eligible and how to apply, visit tfl.gov.uk/fares/free-and-discounted-travel/jobcentre-plus-travel- discount

- 33 - Adult Discounts and concessions Jobcentre Plus Travel Discount Card Setting the discount on an Oyster card

To set the Jobcentre Plus Travel discount on an Oyster card, holders should take their Jobcentre Plus Travel Discount Card to an Underground station, Visitor Centre (except Gatwick) or Oyster ticket stop, together with their oyster card and staff will set the discount on the Oyster card. The Jobcentre Plus Travel Discount cannot be set if there is another discount on the Oyster card.

Once the discount has been set on an Oyster card, cardholders can buy discounted season tickets and top up their pay as you go credit online as well as from Oyster Ticket Stops and Tube station ticket machines. For a full list of where to buy tickets, see the appendices.

- 34 - Adult Discounts and concessions Bus & Tram Discount photocard The Bus and Tram Discount photocard offers discounted bus and tram travel, for up to six months at a time, to help eligible jobseekers into work. Who is eligible? Applicants must: • Live in a London borough • Be aged between 18 and 60 • Not be receiving any other free or discounted travel concession (such as a Freedom Pass, a 60+ Oyster photocard, a Veterans Oyster photocard or a Jobcentre Plus Travel Discount Card) And be claiming one of these benefits: • Income Support or Employment and Support Allowance • Jobseeker’s Allowance for a minimum of 13 weeks • Universal Credit for at least 1 3 weeks and not earning more than the threshold defined by the Department for Work and Pensions Those claiming Universal Credit should speak to their Jobcentre Plus adviser for guidance on whether they are eligible for a Bus & Tram Discount photocard. To apply for a Bus and Tram discount photocard • Print off an application form or get one from some London Post Offices and London Jobcentre Plus offices tfl.gov.uk/fares/free-and-discounted-travel/bus-and-tram- discount Applicants should take the completed application form to the Post Office along with: • Two passport-sized photographs. The photos must be a true likeness and applicants should not be wearing anything that covers their head unless it is consistently worn for medical or religious reasons

- 35 - Adult Discounts and concessions Bus & Tram Discount photocard

• Proof of identity – one of the following: o Valid Passport or ID card from European Economic Area country o Current driving licence o Active bank card o Post Office Card Account card o birth certificate o marriage certificate, divorce/separation/annulment papers o NHS medical card o a utility bill issued in the last 3 months (mobile ‘phone bills are not accepted) or o Biometric Residence Permit o Home Office Application Registration Card. Documents presented must show the applicant’s current name and address, date of birth and National Insurance number. If an Income Support or Employment and Support Allowance claimant they also need:

• A letter from the Department for Work and Pensions (DWP) or Jobcentre Plus, stating the applicant’s entitlement to the qualifying benefit and showing their current address, which must be in a London borough. This must be the original, not a photocopy • If the letter is more than three months old the applicant will also need a bank statement of less than three months old that shows payments are still being made, or some other proof that they are still receiving the relevant benefit payment, such as a cheque from the DWP

The Post Office will issue the Discount photocard.

- 36 - Adult Discounts and concessions Bus & Tram Discount photocard When linked to an Oyster card, a Bus and Tram discount photocard allows the holder to travel at half the adult rate on buses and trams:

• When using pay as you go • To be capped at half the adult rate for unlimited travel in a day • when using a 7 Day, Monthly or longer period Bus & Tram Passes (maximum 6 months)

Setting the discount on an Oyster card The cardholder can have the discount set on an Oyster card at any Oyster Ticket Stop, Visitor Centre (except Gatwick) or Tube station (this can be set at a ticket machine by a member of staff).

Note No discount is available for travel on Tube, DLR, London Overground, TfL Rail or National Rail services. The Bus & Tram discount cannot be combined with any other discount except National Rail railcards.

- 37 - Travel for under 1 8s 16-18 year olds: 16+ Zip Oyster photocards Children aged 16 or over pay adult fares on all services unless they have a 16+ Zip Oyster photocard. With a 16+ Zip Oyster photocard, the holder can: • Buy and use child-rate 7 Day, Monthly and longer period Travelcards and half adult-rate Bus & Tram Passes. • Use pay as you go at half the adult rate on bus, Tube, tram, DLR, London Overground, TfL Rail (excluding between West Drayton and Reading) and most National Rail services. • Travel free on buses and trams if the holder lives in a London borough

NOTE: 16+ photocard holders cannot buy Day Travelcards at half adult rate, although they can use pay as you go at half adult rate and buy half adult-rate Travelcard season tickets Who is eligible? All 6 and 17 year olds can apply for a 16+ Zip Oyster photocard. This also applies to those who were aged 18 on 31 August prior to the start of the academic year. Applicants aged 18 on 31 August who live in London must prove that they are still in full time education. Full-time education means a minimum of 12 hours of guided learning per week for a minimum of ten weeks. This must: • be on a further education course at Level 3 or below (up to and including A level or equivalent vocational qualification) in a school sixth form, sixth form college or Further Education college. • take place between 0900 and 1700 Monday-Friday Examples of Level 3 courses are: • A levels (AS/A2) • Vocational awards such as BTEC and NVQ qualifications at level 3 • International baccalaureate

- 38 - Travel for under 1 8s 16-18 year olds: 16+ Zip Oyster photocards

It can also include apprenticeships and training courses funded by the Education and Skills Funding Agency as long as the age criteria are met. Applying for a 16+ Zip Oyster photocard Applications for under-1 8s must be made by a parent/guardian. 1 8 year olds must apply themselves. Applications must be made online at 16+ Zip Oyster photocard - Transport for London A £20.00 fee applies. More information on the scheme is available at www.tfl.gov.uk/zip

18 year olds 18 year olds must apply online themselves. Once they have completed the online application, they need to: • Download and print a verification letter • Get the verification letter signed and approved by their education establishment. • Take the completed verification letter with any other required documentation (if they did not verify their age online), to a Post Office in London and pay the £20.00 fee. Applicants who need help or cannot apply online can make a telephone application, but they may not have a web account. London Residents 16 and 17 year olds To apply online, the parent/guardian will need: • A digital colour photo of the applicant. This must be a true likeness and the child should not be wearing anything that covers their head unless it is worn consistently for medical or religious reasons • A valid credit or debit card to pay the £20.00 administration fee. The payment card must be registered to the address given in the - 39 - Travel for under 1 8s 16-18 year olds: 16+ Zip Oyster photocards • application, which must be a London address • An active valid email address • The child’s machine-readable passport number, to verify the child’s age. They can skip this step and verify the child’s age at a Post Office If the child’s age cannot be verified online the parent/guardian will need to: • Download and print off a verification letter • Take the verification letter with any other required documentation to a Post Office in London and pay the £20.00 fee there. Applicants who need help or cannot apply online can make a telephone application, but they may not have a web account. Young people living in the UK but outside London The applicant’s parent/guardian must apply online at tfl.gov.uk/fares/free-and-discounted-travel/1 6-plus-zip-oyster- photocard

H The parent/guardian will need: • A digital colour photo of the applicant. This must be a true likeness and the child should not be wearing anything that covers their head unless it is consistently worn for medical or religious reasons • A valid credit or debit card to pay the £20.00 administration fee. • An active valid email address • The child’s machine-readable passport number, to verify the child’s age. If we can verify the applicant’s age, online, we will post the 1 6+ photocard to the address given in the application. If the child’s age cannot be verified online, the 1 6+ Zip Oyster photocard will need to be collected from a London Visitor Centre. The parent/guardian making the application will be asked to nominate a specific Visitor Centre for card collection during the application process.

- 40 - Travel for under 1 8s 16-18 year olds: 16+ Zip Oyster photocards Proof of the young person’s identity will need to be provided when collecting the Oyster photocard from a London Visitor Centre. This can be either: • A passport • An ID card from a European Economic Area country • A birth certificate • A driving licence (full or provisional) Applications need to be made at least four weeks in advance when collecting a photocard from a Visitor Centre. If the 16 or 17 year old lives outside London they do not get free bus and tram travel, even if their school or college is in London. Young people living outside the UK 16 and 17 year olds The applicant’s parent/guardian must apply online at tfl.gov.uk/fares/free-and-discounted-travel/16-plus-zip- oyster-photocardH

•TheA digitalparent/guardian colour photo will of need: the applicant . This must be a true likeness and the child should not be wearing anything that covers their head unless it is consistently worn for medical or religious reasons • A credit/debit card to pay the £20.00 fee • An active valid email address • The photocard will need to be collected from a London Visitor Centre. The parent/guardian making the application will be asked to nominate a specific Visitor Centre for card collection during the application process. Proof of the young person’s identity will need to be provided when collecting the Oyster photocard from a Visitor Centre. This can be either: • A passport • An ID card from a European Economic Area country - 41 - Travel for under 1 8s 16-18 year olds: 16+ Zip Oyster photocards • A birth certificate • A driving licence (full or provisional) Applications need to be made at least four weeks in advance when collecting a photocard from a Visitor Centre. If the 16 or 17 year old lives outside the UK they do not get free bus and tram travel. Lost, stolen or damaged 16+ Zip Oyster photocards A 16+ Zip Oyster photocard can be replaced for £10.00 if it is lost, stolen or damaged. To apply, the parent/guardian should sign in to the Zip photocard web account at tfl.gov.uk/fares/free-and- discounted-travel/16-plus-zip-oyster-photocard or call Customer Services on 0343 222 1234. Any pay as you go credit or season ticket on the lost, stolen or damaged 16+ photocard will be transferred to the replacement card. When a replacement 16+ Zip Oyster photocard is issued, the original will be stopped and will no longer work. The original will also be stopped if they re-apply for a new 16+ Zip Oyster photocard after their previous one has expired. If the card is faulty and no longer working the parent/guardian should call Customer Services on 0343 222 1234 Behaviour Code 16+ Zip Oyster photocard holders must comply with TfL's Behaviour Code. If they do not, they may have their Oyster photocard and travel concession withdrawn. See page 55

- 42 - Travel for under 1 8s 16-18 year olds: 16+ Zip Oyster photocards Earn Your Travel Back If a young person has had their Zip Oyster photocard or travel concession removed, due to a breach of the Behaviour Code, they may be given the opportunity to earn it back early. They may be able to participate in the Earn Your Travel Back scheme and volunteer in the community. See page 57. Expiry The expiry date of all 16+ Zip Oyster photocards is printed on the front of the card. 16+ Zip Oyster photocard designs

Other discounts available for 16 and 17 year olds Holders of a 16-25 Railcard can link the Railcard to a 16+ Zip Oyster photocard to benefit from 1 /3 off:

• Off-peak pay as you go fares • Daily caps for travel made during off peak hours Eligible holders can have a ‘Priv All Rail’ privilege discount set on their 16+ Zip Oyster photocard. This gives a 75% discount on: • Adult-rate Tube, DLR, London Overground, TfL Rail and National Rail fares.

- 43 - Travel for under 1 8s 16-18 year olds: 16+ Zip Oyster photocards 16+ Zip Oyster photocard holders may be eligible for a discount on some river services. Check the website of the river service for eligibility.

City Cruises: Westminster to Greenwich citycruises.com Circular Cruise Westminster: Westminster to St Katharine’s circularrcruise.co.uk WPSA (upriver): Westminster to Hampton Court thamesriverboats.co.uk Thames Clippers 5 routes calling at 23 piers between thamesclippers.com Woolwich and Putney Thames River Services Westminster to the Thames Barrier thamesriverservices.co.uk

- 44 - Travel for under 1 8s Under 16s Under 16s can travel: • Free on buses and trams • at child rate on Tube, DLR, London Overground, TfL Rail (excluding between West Drayton and Reading) and National Rail services in London They may need a 5 - 10 or an 11- 15 Zip Oyster photocard for certainjourneys. 11-15 year olds: 11-15 Zip Oyster photocard An 11- 15 Zip Oyster photocard is needed to: • travel free on buses and trams • buy any child-rate 7 Day, Monthly or longer period season ticket • Pay as you go at child rate on Tube, DLR, London Overground, TfL Rail and National Rail services

NOTE: All 1 1 - 15 year olds must have their Zip Oyster photocard themwith to travel free on buses and trams. They must touch in as they board a bus or at the tram stop before boarding a tram. If they do not, they will be liable to a Penalty fare and their concession may be withdrawn.

11- 15 year olds who do not have a Zip Oyster photocard, or do not have a Day Travelcard, must pay adult-rate fares. A photocard is not needed for 11- 15 year olds using child-rate cash single or return tickets or Day Travelcards. Applying for an 1 1 - 15 Zip Oyster photocard Applications for under-1 6s must be made by a parent/ guardian. Applications must be made online at 11-1 5 Zip Oyster photocards - Transport for London

A £15.00 fee applies. More information on the scheme is available at www.tfl.gov.uk/zip

- 45 - Travel for under 1 8s 11-15 year olds: 11-15 Zip Oyster photocard London Residents To apply online the parent/guardian will need: • A digital colour photo of the applicant. This must be a true likeness and the child should not be wearing anything that covers their head unless it is consistently worn for medical or religious reasons • A valid credit or debit card to pay the £15.00 administration fee. The payment card must be registered to the address given in the application, which must be a London address • An active, valid email address • The child’s machine-readable passport number to verify the child’s age. They can skip this step and verify the child’s age at a Post Office If the child’s age cannot be verified online the parent/guardian will need to: • Download and print off a verification letter • Take the verification letter with any other required documentation to a Post Office in London and pay the £15.00 fee there Applicants who need help or cannot apply online can make a telephone application, but they may not have a web account.

Young people living in the UK but outside London The applicant’s parent/guardian must apply online at tfl.gov.uk/fares/free-and-discounted-travel/11 -5-zip- oyster-photocard

The parent/guardian will need to provide: • A digital colour photo of the applicant. This must be a true likeness and the child should not be wearing anything that covers their head unless it is consistently worn for medical or religious reasons • A valid credit/debit card to pay the £15.00 administration fee. • An active valid email address - 46 - Travel for under 1 8s 11-15 year olds: 11-15 Zip Oyster photocard

• The child’s machine readable passport to verify the child’s age If we can verify the applicant’s age online, we will post the 11- 1 5 Zip Oyster photocard to the address given in the application If the child’s age cannot be verified online, the 11- 15 Zip Oyster photocard will need to be collected from a London Visitor Centre. The parent/guardian making the application will be asked to nominate a specific Visitor Centre for card collection during the application process. Proof of the young person’s identity will need to be provided when collecting the Zip Oyster photocard from a London Visitor Centre. This can be either: • A passport • An ID card from a European Economic Area country • A birth certificate Applications need to be made at least four weeks in advance when collecting a photocard from a Visitor Centre. Young people living outside the UK Applications must be made online at tfl.gov.uk/fares/free-and- discounted-travel/11-5-zip-oyster-photocard

The parent/guardian will need: • A digital colour photo of the applicant. This must be a true likeness and the child should not be wearing anything that covers their head unless it is consistently worn for medical or religious reasons • A credit/debit card to pay the £15.00 fee • An active, valid email address Proof of the young person’s identity will need to be provided when collecting the Oyster photocard from a Visitor Centre. This can be either: • A passport - 47 - Travel for under 1 8s 11-15 year olds: 11-15 Zip Oyster photocard

• An ID card from a European Economic Area country • A birth certificate Applications need to be made at least four weeks in advance when collecting a photocard from a Visitor Centre.

Lost, stolen or damaged 11 - 15 Zip Oyster photocards An 11- 15 Zip Oyster photocard can be replaced for £10.00 if it is lost, stolen or damaged. To apply, the parent/guardian should sign in to the Zip web account at tfl.gov.uk/fares/free-and- discounted-travel/1 1 -1 5-zip-oyster-photocard or call Customer Services on 0343 222 1234. Any pay as you go credit or ticket on a lost, stolen or damaged 11 - 1 5 Zip Oyster photocard will generally be transferred to the replacement 11- 15 Zip Oyster photocard. Where this is not possible, a refund for any remaining pa as you go credit and/or unused value on any ticket on the card will be made If required, customers can change the photo as part of the lost/ stolen/ damaged online process. If the card is faulty and no longer working, the parent/guardian should call Customer Services on 0343 222 1234

11- 15 Zip Oyster photocards design 11- 15 Zip Oyster photocards have joint TfL and National Rail branding and have the expiry date printed on the front of the card. card.

- 48 - Travel for under 1 8s 11-15 year olds: 11-15 Zip Oyster photocard Non concessionary 11- 15 Zip Oyster photocards Non concessionary 1 1 - 15 Zip Oyster photocards (giving half adult-rate travel on buses and trams) are issued if the applicant has had their Zip card withdrawn.

These have an ‘N’ on the front to show that the eligibility to free bus and tram travel has been withdrawn. 1 1 - 15 year olds who use an 1 1 -1 5 Zip Oyster photocard must comply with TfL's Behaviour Code. If they do not, they may have their free travel concession withdrawn. See page 55. Young Visitor discount for 11-15 year olds Children aged 1 1 - 15 visiting London without a Zip Oyster photocard can get a Young Visitor discount set on an Oyster card or a Visitor Oyster card. This gives pay as you go travel and caps at half the adult rate for up to 14 days. £5.00 is payable for a new blue Oyster card. If the same Oyster card is still in use after 12 months, £5.00 pay as you go credit will be loaded to that card via Faster Universal Load. • Children aged 1 1 - 15 are eligible • No identification is required to have the discount set • An adult must accompany a child when the discount is set. The discount can be set at*: • Any Underground station (ask station staff for assistance) • TfL Rail station ticket offices • Visitor Centres (except Gatwick Airport Visitor Centres) • London City Airport DLR station • Victoria National Rail station ticket office *Staff may not add the discount if they are unable to maintain - 49 - Travel for under 1 8s Young Visitor discount for 11-15 year olds current social distancing guidelines. Staff should choose ‘Young Visitor’ as the Discount Entitlement type and enter an expiry date of 14 days from the date of issue. Staff should enter ‘Young Visitor’ in the password field. When the discount expires, adult-rate pay as you go fares will be charged. The discount can be reset after it expires. Advise customers to apply for an 1 1 - 15 Zip Oyster photocard if applicable. If a customer is waiting for a replacement Zip Oyster photocard, staff should not apply a Young Visitor discount to a spare blue Oyster card for the interim. This is because this offer is specifically for visitors to London who, for whatever reason, have not applied for, and/or do not have a Zip Oyster photocard. Under-11s: 5-10 Zip Oyster photocard All children aged under 11 can travel free anywhere on London’s buses and trams at any time without needing a photocard. They can also travel free on the Tube, DLR, London Overground and TfL Rail (excluding between West Drayton and Reading) at any time: • When accompanied by an adult who has a valid ticket (excluding Group Day Travelcards), is using Oyster or a contactless payment card to pay as they go, a 60+ Oyster photocard, a Freedom Pass or a Veterans Oyster photocard. • With a valid 5 - 10 photocard when unaccompanied On National Rail, children aged 5 - 10 can: • Use a 5 - 10 photocard to travel free where pay as you go is accepted except on: o Any rail services outside of the area shown on the ‘Travelling on National Rail services with a 5 - 10 Zip photocard’ map in the appendices o Southeastern high speed 1 services between St Pancras International and Stratford International o Gatwick Express o Southern and Thameslink services between Coulsdon South and Gatwick Airport • Travel free on some services when accompanied by an adult

- 50 - Travel for under 1 8s Under-11s: 5-10 Zip Oyster photocard – see page 53 A 5 - 10 photocard is not needed to buy or use child-rate: • cash single or return tickets • Day Travelcards Applying for a 5 - 10 photocard Applications for under 16s must be made by a parent/guardian. Applications must be made online at 5-10 Zip Oyster photocards - Transport for London A £10.00 fee applies. More information on the scheme is available at www.tfl.gov.uk/zip London Residents To apply online the parent/guardian will need: • A digital colour photo of the applicant. This must be a true likeness and the child should not be wearing anything that covers their head unless it is consistently worn for medical or religious reasons • A valid credit or debit card to pay the £10.00 administration fee. The payment card must be registered to the address given in the application, which must be a London address • An active valid email address • The child’s machine-readable passport number to verify the child’s age. They can skip this step and verify the child’s age at a Post Office If the child’s age cannot be verified online the parent/guardian will need to: • Download and print off a verification letter • Take the verification letter with any other required documentation to a Post Office in London and pay the £10.00 fee there Applicants who need help or cannot apply online can make a telephone application, but they may not have a web account.

- 51 - Travel for under 1 8s Under-11s: 5-10 Zip Oyster photocard Young people living in the UK but outside London

Applications should be made online at 5-1 0 Zip Oyster photocards - Transport for London The parent/guardian will need: • A digital colour photo of the applicant. This must be a true likeness and the child should not be wearing anything that covers their head unless it is consistently worn for medical or religious reasons • A valid credit or debit card to pay the £10.00 administration fee • An active valid email address • The child’s machine-readable passport number, to verify the child’s age. If we can verify the applicant’s age online, we will post the 5 - 10 Zip Oyster photocard to the address given in the application. If the child’s age cannot be verified online, the 5 - 10 Zip Oyster photocard will need to be collected from a London Visitor Centre. The parent/guardian will be asked to nominate a specific Visitor Centre for card collection during the application process. Proof of the young person’s age will need to be provided when collecting the Zip Oyster photocard from a Visitor Centre. This can be either: • A passport • An ID card from a European Economic Area country • A birth certificate Applications need to be made at least four weeks in advance when collecting a photocard from a Visitor Centre. Young people living outside the UK The applicant’s parent/guardian must apply online at tfl.gov.uk/photocardH

- 52 - Travel for under 1 8s Under-11s: 5-10 Zip Oyster photocard

The parent/guardian will need:

• A digital colour photo of the applicant. This must be a true likeness and the child should not be wearing anything that covers their head unless it is consistently worn for medical or religious reasons • A valid credit or debit card to pay the £10.00 administration fee • An active valid email address The photocard will need to be collected from a London Visitor Centre. The parent/guardian making the application will be asked to nominate a specific Visitor Centre for card collection during the application process. Proof of the young person’s identity will need to be provided when collecting the Zip Oyster photocard from a Visitor Centre. This can be:

• A passport • An ID card from a European Economic Area country • A birth certificate Applications need to be made at least four weeks in advance when collecting a photocard from a Visitor Centre. Travelling free on National Rail services

5 - 10 Zip Oyster photocard holders travel free where pay as you go is accepted, except on Southeastern high speed 1, between Epsom and zone 6, Gatwick Express and Southern and Thameslink services between Coulsdon South and Gatwick Airport where they are charged at child-rate Under 1 1 s can also travel free without a 5 - 10 Zip Oyster photocard on the following National Rail services if they are accompanied by an adult who is using pay as you go, or has a valid ticket (excluding Group Day Travelcards), Freedom Pass or an Oyster photocard (up to four children per adult):

- 53 - Travel for under 1 8s Under-11s: 5-10 Zip Oyster photocard • Amersham to Marylebone (Chiltern) • Finsbury Park to King's Cross/Moorgate (Great Northern) • Stratford to Liverpool Street (Abellio Greater Anglia) • Tottenham Hale/Seven Sisters to Stratford (Abellio Greater Anglia) • Tottenham Hale/Seven Sisters to Liverpool Street (Abellio Greater Anglia) • Upminster to Fenchurch Street/Liverpool Street via Barking (but can’t board or alight a train at Forest Gate/Maryland (c2c) • Watford Junction to Euston (West Midlands Trains) • Watford Junction to Clapham Junction (Southern) • West Hampstead Thameslink to Moorgate/Elephant & Castle/London Bridge ( First Capital Connect ) • West Ruislip to South Ruislip (Chiltern) Lost, stolen or damaged 5 - 10 Zip Oyster photocards A 5 - 10 Zip Oyster photocard can be replaced for £10.00 if it is lost, stolen or damaged. To apply, the parent/guardian should Sign in to the Zip photocard web account 5-10 Zip Oyster photocards - Transport for London or call Customer Services on 0343 222 1234. Any pay as you go credit or ticket on the lost, stolen or damaged 5 - 10 Zip Oyster photocard will be transferred to the replacement 5 - 10 Zip Oyster photocard. Where this is not possible, a refund for any remaining pay as you go credit and/or unused value on any ticket on the card will be made. If required, customers can change their photo as part of the lost/ stolen/ damaged online process. If their Zip Oyster photocard is faulty and is no longer working customers should call Customer Services on 0343 222 1234 5 - 1 0 Zip Oyster photocard designs 5 - 10 Zip Oyster photocards have joint TfL and National Rail branding and have the expiry date printed on the front of the card. - 54 - Travel for under 1 8s Under-11s: 5-10 Zip Oyster photocard

Under-5 All children under 5 can travel FREE anywhere on bus, Tube, tram, DLR and London Overground, TfL Rail services and Emirates Air Line at any time when accompanied by an adult. They do not need a photocard. Behaviour Code and Enforcement 11- 15 and 16+ photocard customers must comply with TfL's Behaviour Code. If they do not or if they commit a crime on London's public transport network or premises, it could result in one of the following: • Customers using a 16+ Zip Oyster photocard on one of our services may have their photocard and travel concession withdrawn. If this happens they will have to pay adult fares. • Customers using an 1 1 - 1 5 Zip Oyster photocard on one of our services, may have their free travel concession withdrawn The Behaviour Code states that: TfL’s Behaviour Code exists to ensure you travel safety and show respect for our passengers, staff and property. You must follow it or you might lose your travel concession or photocard. Expected behaviours include, but are not limited to the following: Act in a considerate and responsible manner: • Act safely • Cooperate with our staff and treat them and other passengers with respect

- 55 - Travel for under 1 8s Behaviour Code and Enforcement

• Use language that does not cause offence to others • Ensure that you are the only person that can hear your music • Ensure you pick up all your litter • Keep your feet off the seats • Give up your seat for others Look after your Oyster photocard: • Ensure it is not used by another person • Ensure your photo is clearly recognisable and the card is in good condition • If it is lost, stolen or damaged, report it to TfL immediately even if you do not plan to get a replacement straight away Use your Oyster photocard correctly: • Always touch in on the yellow reader on buses and trams • Always touch in and touch out on the Tube, DLR, London Overground, TfL Rail and National Rail services • Pay the correct fare if you do not have your valid Oyster photocard with you or it is damaged • Pay any penalty fare that has been issued to you You must not: • Smoke or use an electronic cigarette, take drugs or drink alcohol on our vehicles and/or premises • Behave in a way that we consider to be antisocial • Commit a crime that affects our services, passengers, staff or property • Breach the Conditions of Carriage, PSV Regulations (1990), GLA Act (1999) or any TfL Byelaw The full Young Person’s Behaviour Code can be found at Rules of travel for under 18s - Transport for London

- 56 - Travel for under 1 8s Earn Your Travel Back Earn your travel back is an initiative that provides young people (aged 1 1 - 19 years old) who have had their travel concession and/or Oyster photocard removed for a breach of our Behaviour Code, the opportunity to earn it back early by volunteering in the community. We contact the young person's parent, guardian or carer to tell them their travel concession has been withdrawn and provide details on how to apply for the initiative should they be eligible and wish to participate. Young people who participate in one day (six hours) of volunteering can earn back their concession as follows:

• 11- 15 Zip Oyster photocard - free travel • 1 6+ Zip Oyster photocard - either free or half adult-rate travel (whichever they are eligible for) Any young person who has had their free travel withdrawn as a result of criminal behaviour will not be eligible for earn your travel back. Those who have already taken part in earn your travel back for a previous withdrawal will not be able to participate again. Customers with queries about why their photocard was withdrawn should email [email protected]

- 57 - Travel for under 1 8s School Party Travel Scheme

Schools in a London borough may qualify for the School Party Travel scheme. This allows free off peak travel for children and teachers on bus, Tube, tram, DLR, London Overground, most TfL Rail and National Rail services in London from Monday to Friday, provided the school is visiting educational, cultural or sporting venues or events in London. If a school’s application is successful, their tickets will be emailed to them and they should be printed out and taken on the journey(s). For information on how the scheme works, and on how schools can register, visit tfl.gov.uk/schoolparty H or call the School Party Travel team on 0343 222 1000 If school groups try to travel without the correct tickets or any tickets, they should be told that they have to buy tickets.

- 58 - Travel for under 1 8s

School Party Travel Scheme

- 59 - Travel for under 1 8s National Rail 16/17 Saver card

The 1 6/17 Saver is a plastic or digital railcard, which enables 16 and 17 year old holders to get 50% off National Rail travel at all times. It costs £30.00 for 12 months. It can be used on London Overground and TfL Rail, but not on London Underground . The 16/17 Saver cannot be loaded onto an Oyster card and does not give a discount on pay as you go or Travelcards.

- 60 - Other photocards Adults A photocard is not needed to buy and use any adult-rate Travelcard or Bus & Tram Pass on Oyster. A photocard is needed to buy or use 7 Day, monthly or longer period Travelcards issued on paper at NR stations or National Rail only point-to- point season tickets.

Athlete’s Oyster photocard

Athlete’s Oyster photocards are given to athletes who are Team GB Gold Club members as defined by the British Olympics Association (BOA). It is an Oyster photocard loaded with a Zones 1 -9 Travelcard. The concession expiry date is shown on the front of the photocard. It allows free travel at all times on all TfL modes and National Rail services within the London zonal area except on the following: • Emirates Air Line • Heathrow Express • Southeastern high speed service between Stratford and St Pancras International The Athlete’s photocard is issued to the holder for their use only. All new and replacement cards are issued by the BOA. Any customer calling about a lost, stolen or failed card should call the BOA on 020 7842 5729

- 61 - Other photocards Staff Oyster cards Staff Oyster cards (also known as Staff Passes) are issued by TfL to active staff and their nominees. They are also issued to retired staff. They are issued on Oyster and allow free travel on all TfL modes. Staff and Staff Nominee Passes:

Staff Nominee Pass

Bus Operator Pass

Bus Operator Nominee Pass

Retired Staff Pass - 62 - Other photocards Staff Oyster cards Staff Oyster cards must be used with the associated photocards above, unless supported by a Privilege Ticket Authority Card (PTAC) Where Staff Oyster cards be can used for free travel All Staff, Staff Nominee, Bus Operator, Bus Operator Nominee and Retired Oyster cards are valid at any time, • on all buses showing this sign: • on trams • on Tube, DLR, London Overground and TfL Rail services (including TfL Rail services between Paddington and Reading) Staff, Staff Nominee and Retired Oyster cards also allow free travel on the following National Rail services (standard class only) between the following stations:- • Amersham – Marylebone • Finsbury Park – Moorgate (via Drayton Park only) • Fenchurch Street – Upminster • Stratford – Liverpool Street • Kentish Town – Elephant & Castle or London Bridge • Euston – Watford Junction Bus Operator and Bus Operator Nominee Oyster cards are not valid on any National Rail services Pay as you go credit cannot be added to Staff, Staff Nominee, Bus Operator, Bus Operator Nominee and Retired Oyster cards to use on services where they are not valid. If they want to use pay as you go on National Rail, Emirates Air Line or river services, they can use contactless or get a standard adult Oyster card and add credit. Staff, nominees and dependent children who are eligible for a PTAC can get an Oyster card (or Oyster photocard) and have the appropriate privilege discount set on their card, to get 75% off pay as you go fares. Staff with a privilege discount set on a standard Oyster card can travel using pay as you go as far as West Drayton only. If they want to travel beyond West Drayton, to any stations between Iver and - 63 - Other photocards Privilege Ticket Authority Card (PTAC) Reading, they should buy a privilege rate paper ticket. Staff wanting to combine pay as you go with a paper ticket should get off at West Drayton to touch in/out to start/end their pay as you go journey. PTACs are issued to some staff, their partners and dependent children. A PTAC allows holders to travel at priv rate, which is a 75% discount on equivalent adult or child-rate fares on rail services (standard class only). PTACs are also issued to retired TfL staff and National Rail staff. Contact [email protected] for more information on Staff Oyster cards. PTAC variants There are three different priv rate discounts for current TfL staff: Priv All Rail: • For TfL staff who joined before 1 April 1996 and their dependent children. PTACs are issued for standard and first class travel on National Rail services according to entitlement Priv All Rail (N): • For spouses/partners of TfL staff who joined before 1 April 1996. PTACs are issued for standard and first class travel on National Rail services according to entitlement and on TfL rail services TfL rail: • For dependent children of staff who joined TfL after 1 April 1996 for travel on TfL rail services only PTAC for retired staff Retired TfL staff may be issued with a PTAC if they are aged 50 or over and joined before 1 April 1996. Where applicable, they can also get one for: • Their partner if they already had a Partner PTAC • Dependent children aged 5 - 24 in full-time education Allows standard or first class travel on National Rail services according to entitlement.

- 64 - Other photocards Privilege Ticket Authority Card (PTAC) See tfl.gov.uk/pensions/your-pension/staff-travel for more information. The following variants are issued to National Rail staff: NR Staff Travel Cards • Issued to current and retired National Rail staff, employed before 1st April 1996 by train and shipping companies which were formerly part of British Rail . • Also issued to their dependants • The front of the card carries an endorsement number which indicates where the holder is entitled to Privilege rate travel. The list of endorsements is shown on the rear of the card. Govia Thameslink Railway , London North Eastern Railway and Eurostar PTAC • Issued to staff employed by GTR, LNER and Eurostar • Also issued to their partners and dependants • Allows Priv rate pay as you go travel on Tube, London Overground and TfL Rail services TOC Privilege Travel Card • Issued to TOC Staff who joined after 1 April 1996 • Also issued to their dependants • Allows Priv rate pay as you go travel on London Overground, TfL Rail and National Rail services. Setting Priv discount on an Oyster card or Oyster photocard PTAC holders need to get their priv discount set on an Oyster card or Oyster photocard so that they can use pay as you go on rail services at 75% discount. TfL current and retired staff Current staff must complete an application form, available on Source, and get it signed by their line manager. They only have to do this once for each applicant. Retired PTACs are usually issued to staff when they retire.

- 65 - Other photocards Privilege Ticket Authority Card (PTAC) Application forms are also available online or from Staff Travel. Retired staff then need to take the form to any Tube station with the PTAC to get the privilege discount entitlement set on the card. They also need to add some credit to cover future journeys National Rail current and retired staff To get the Priv All Rail rate set on an Oyster card, National Rail staff must complete an application form available from their employing company. To get the discount set on an Oyster card/Oyster photocard, they need to take the authorised form with their Staff Travel Card or PTAC to a station with an Oyster- enabled FasTIS device. These are at : • London Overground stations • TfL Rail stations

Priv discount can only be set on certain Oyster cards, according to the type of PTAC held, which also determines the discount offered. Priv All Rail: TfL Staff Holders: • get 75% discount on adult-rate fares on Tube, DLR, London Overground, TfL Rail and National Rail services • can use pay as you go on National Rail services where their Staff Oyster card is not valid • can apply for point to point or an Oyster zonal season ticket to travel to and from work The Priv All Rail discount for staff can only be set on a standard Oyster card.

- 66 - Other photocards Privilege Ticket Authority Card (PTAC)

Priv All Rail: for dependent children of TfL staff, aged over 16 Holders: • get 75% discount on adult-rate fares on Tube, DLR, London Overground, TfL Rail and National Rail services • should use pay as you go for education and leisure travel on TfL services • can apply for point to point or an Oyster zonal season ticket for travel to/from school or college • can use pay as you go on National Rail services for leisure purposes only The Priv All Rail discount for dependent children aged over 16 can be set on • a standard Oyster card • an 18+ Student Oyster photocard • a 16+ Zip Oyster photocard • an 1 1 - 15 Zip Oyster photocard* * An 11 - 15 Zip Oyster photocard is valid until 30th September after the holder’s 16th birthday

- 67 - Other photocards Privilege Ticket Authority Card (PTAC)

Priv All Rail: for dependent children of TfL staff, aged under 16 Holders: • get 75% discount on child-rate fares on Tube, DLR, London Overground, TfL Rail and National Rail services • should use pay as you go for education and leisure travel on TfL services • can apply for point to point or an Oyster zonal season ticket for travel to/from school • can use pay as you go on National Rail services for leisure purposes only

- 68 - Other photocards Privilege Ticket Authority Card (PTAC) The Priv All Rail discount for dependent children aged under 16 can be set on • an 1 1 - 15 Zip Oyster photocard • a 5 -1 0 Zip Oyster photocard since 2nd January 2016, 5-1 0 photocards allow free travel on most National Rail services in London where pay as you go is accepted, as well as all TfL rail services. Setting the priv discount on a 5 - 10 photocard will only be needed for child- rate priv pay as you go travel on: o Southeastern high speed services between St. Pancras International and Stratford International o Gatwick Express services between London Victoria and Gatwick

Priv All Rail (N) for TfL staff nominees Holders: • get discounted fares on Tube, DLR, London Overground, TfL Rail and National Rail services for leisure purposes only • cannot use their PTAC to travel to and from work The Priv All Rail (N) discount can only be set on • a standard Oyster card • an 18+ Student Oyster photocard It can’t be set on Zip (16+, 1 1 - 15 or 5 - 10) Oyster photocards - 69 - Other photocards Privilege Ticket Authority Card (PTAC)

Priv TfL rail: for dependent children Holders: • get discounted fares on Tube, DLR, London Overground and TfL Rail services • should use pay as you go for education and leisure purposes only The Priv TfL rail discount can only be set on • a standard Oyster card • an 11 - 15 Zip Oyster photocard It cannot be set on 16+ Zip Oyster photocard or 18+ Student Oyster photocards

- 70 - Other photocards Privilege Ticket Authority Card (PTAC)

Note: as a 5 - 10 photocard gives free travel on all TfL rail services, there is no need to set the priv discount on the card. Child PTACs state whether they are under 16 or 16 & over. Holders of 11-15 Zip Oyster photocards with Priv TfL rail discount pay standard child fares when making through journeys which include travel on National Rail (i.e. they do not get priv discount on the TfL part of their journey)

For more information, please contact Staff Travel or go to the staff travel pages on Source

Retired staff PTAC (TfL) Holders: • get 75% discount on adult-rate fares on Tube, DLR, London Overground, TfL Rail and National Rail services • can use pay as you go on National Rail services where their Retired Staff Oyster card is not valid

- 71 - Other photocards Privilege Ticket Authority Card (PTAC) The Priv All Rail discount for retired staff can only be set on a standard Oyster card.

Retired Nominee PTAC (TfL) Holders: • get discounted fares on Tube, DLR, London Overground, TfL Rail and National Rail services for leisure purposes only • cannot use their PTAC to travel to and from work The Priv All Rail (N) discount for Retired Nominees can only be set on • a standard Oyster card

- 72 - Other photocards Privilege Ticket Authority Card (PTAC) NR Staff Travel Cards The Priv All Rail discount for staff can be set on a standard Oyster card or Oyster photocard. Staff should enter the Staff Travel Card number in the photocard field. If the Staff Travel Card is for a spouse/partner the Priv All Rail N discount should be set.

Most holders: • get 75% discount on adult-rate fares • can use pay as you go on Tube, DLR, London Overground, TfL Rail and National Rail services NR Staff Travel Card holders with endorsements 9, 1 0, or 11 will also be able to get the Priv NR only discount set on an Oyster card. Holders should go to a London Overground station to get this set. Additionally staff can use a dated box on the card for free travel on LU inter- available routes, unless endorsement 12 is shown on the card.

• The colour of the cards changes each year. • Cards are valid for 15 months from 1st April to 30th June of the following year. • A Rail Staff Travel Identity card or a standard (public issue) Photo Identity card is needed to support NR Staff Travel cards. (Retired NR staff do not require a photocard).

Eurostar staff with Staff Travel Cards showing endorsement 12 are not eligible for National Rail travel.

- 73 - Other photocards Privilege Ticket Authority Card (PTAC) Rail Staff Leisure Card TOC Staff who joined their company after 1 April 1996 used to be issued with a red TOC Privilege Travel Card, which gave holders priv rate leisure travel on all TOC rail services, but was not valid for travel on LU or DLR services. This card was renamed the Rail Staff Leisure Card in 2020 and is issued yearly. It is not valid for travel on LU or DLR services. The expiry date is printed on the front and the card is a different colour every year.

A Priv NR-only discount allows holders to use pay as you go at priv rate on London Overground, TfL Rail and National Rail services where pay as you go is valid.

Govia Thameslink Railway, London North Eastern Railway and Eurostar PTAC • issued to staff employed by GTR, LNER and Eurostar, their nominees and dependent children. • They allow priv rate pay as you go travel on Tube, DLR, London Overground and TfL Rail services. • These yellow PTACs are only valid for pay as you go travel. o Holders cannot buy privilege rate tickets or use them on any NR service. o Members of staff can use pay as you go to travel to and from work and for leisure o Dependants can only use pay as you go for leisure journeys. - 74 - Other photocards Privilege Ticket Authority Card (PTAC)

The design is the same for all companies. The issuing company is designated by a prefix: • LNER (London North Eastern Railway). Previous ECM & VTEC (East Coast Mainline & Virgin Trains East Coast) versions also continue to be in circulation and remain valid • GTR - Govia Thameslink Railway • EIL - Eurostar

- 75 - Other photocards Engineer’s Passes Engineers who maintain the ticketing equipment across the network are issued with an Oyster card that allows free travel on all modes (TfL and National Rail), at all times in all zones (1 -9F which includes Epsom, Watford Junction, Grays, Gatwick Airport, Hertford North and East, Radlett and Shenfield) to enable them to travel to stations to maintain and repair ticketing equipment. All engineer passes now have an expiry date of 30 June 2023.

Engineer’s Passes are not valid on: • Any journey starting or finishing outside Zones 1 -9F or beyond Epsom, Watford Junction, Grays, Gatwick Airport, Hertford North and East, Radlett or Shenfield • Engineers are permitted to travel to Brookmans Park, Welham Green, Hatfield, Welwyn Garden City, St Albans City, Luton Airport Parkway and stations to Reading for work-related travel. Their Oyster card will not work at these stations so they will need to be inspected visually. Contractor Oyster cards Some contractors, working on behalf of TfL, such as station cleaners, may be given a Contractor Oyster card to enable them to undertake work-related travel. Contractor Oyster cards are issued by Staff Travel. An accompanying photo ID card must be carried with the Contractor Oyster card for it to be valid for travel. Key points of the Contractor Oyster card include: • The cards are in the 006 serial number range • The cards are encoded for free travel on bus, Tube, tram, DLR London Overground and TfL Rail. - 76 - Other photocards Contractor Oyster cards

Card holders are informed of the validity of their individual pass and any time or zonal restrictions that apply.

Contractor passes issued to South West Train staff for travel between Wimbledon and Wimbledon Park are printed on magnetic stock and will display this validity. Magnetic Contractor passes can only be used for duty travel.

The accompanying photocard is completed by the issuer and shows where and when the pass is valid. The pass number must match the number written on the photocard.

- 77 - Other photocards Police Officers Police Oyster cards Police Oyster cards allow some Police Officers, Special Constables, and Police Community Support Officers (see below) to travel free on bus, Tube, tram, DLR, London Overground and TfL Rail services. Police Oyster cards are not valid for travel on any National Rail services, Thames Clipper River Bus services or Emirates Air Line. They are issued to:

• London-based Police Officers and Special Constables of the Metropolitan Police Service (MPS) and City of London Police (CoLP) • UK-wide Police Officers and Special Constables of the British Transport Police (BTP) and London-based Police Community Support Officers (PCSO) The Warrant ID number of an officer is printed on the front of the Police Oyster card. They must carry both when they travel and show them to a TfL staff member if asked. • Metropolitan and City of London Police services • Police Oyster cards issued to the Metropolitan and City of London Police services are only valid for travel when accompanied by the Officers or Special Constables Warrant card.

Metropolitan Police Oyster card City of London Police Oyster card Officers and Special Constables cannot travel free on TfL services without a Police Oyster card and accompanying Warrant card. Both must be shown to a member of staff when asked. - 78 - Other photocards Police Officers Metropolitan Police Community Support Officers (PCSO) can travel free on buses when in or out of uniform, on or off duty, on production of their PCSO identification card. They cannot travel free on any other services.

Police Officers seconded to the Met from other UK forces are issued with Police Oyster cards, identified by the ‘W’ prefixing the 4-digit Warrant ID number on the front of the card. These cards are only valid for travel when accompanied by the officers MPS Secondee Pass.

MPS Secondee Oyster card MPS Secondee Pass

- 79 - Other photocards Police Officers British Transport Police service Police Oyster cards issued to British Transport Police officers and Special Constables have their 4-digit Warrant ID number printed on the front, prefixed by a ‘P’ or ‘S’ respectively. They can use it on all TfL services at any time on or off duty, whether in uniform or not, provided they carry their Warrant card and ID when travelling. BTP officers who do not have a Police Oyster card on them should still be allowed to travel free on TfL services on presentation of their Warrant ID card.

BTP Oyster card BTP Special Constable Oyster card Police Oyster cards issued to BTP Police Community Support Officers have their ID number printed on the front prefixed by a ‘C’. They can only use their Police Oyster card if they are travelling to or from work (in or out of uniform) or are on duty and in full uniform. In all cases, they must carry their PCSO identification card when travelling. In addition, they can travel free on buses when in or out of uniform, on or off duty on production of their PCSO identification card. Some BTP civilian staff are issued with BTP Staff Oyster photocards that allow them to travel free on TfL services, but only to and from work and for work-related duties. They cannot be used for leisure travel. Holders are issued with a copy of the Conditions of Use, setting out when and where they can use their card.

- 80 - Other photocards Police Officers

BTP Staff Oyster photocard Lost, stolen, damaged or failed Police Oyster cards If a Police Officer’s or Special Constable’s Police Oyster card or BTP Staff Oyster photocard is lost, stolen, damaged or failed, they should call 0343 248 0999 as soon as possible to report it and order a replacement. If they report their card as failed and do not return the failed card, the replacement card that was issued will be stopped. The officer will need to order a replacement and pay the £1 0 fee. Full time Police Officers from the following forces may travel free on bus, Tube, tram, DLR, London Overground and TfL Rail services when in or out of uniform, on or off duty on presentation of their warrant card:

Essex Kent Hertfordshire Surrey Thames Valley

Police Community Support Officers (PCSOs) from the following forces may travel free on bus, Tube, tram, DLR, London Overground and TfL Rail services only when on duty and in uniform on presentation of their Police Staff card: Essex Kent Hertfordshire Surrey Thames Valley Metropolitan PCSOs do not travel free on rail services. - 81 - Other photocards Police Officers Card Expiry Police Oyster cards do not have a set expiry date. Should a police staff member become ineligible, leave temporarily, or leave permanently, the Police force must inform TfL, so the card can be stopped and records updated accordingly.

Armed Forces Armed forces personnel can travel free on bus, Tube, tram, DLR, London Overground and TfL Rail services at any time only when in full uniform and on presentation of their military ID. Full uniform means jacket, trousers/skirt, shirt, footwear and hat.

- 82 - Other photocards Council Attendants Council Attendants can travel free on buses when in full uniform, on production of a Council Attendant Pass.

Puppy Walkers

Puppy walkers train guide dogs and they are allowed to travel free with their puppy on buses and trains, including TfL Rail and London Overground. Access to station premises and short journeys on trains are free, using the identification shown above in lieu of a ticket. There are no time restrictions. Puppy walkers should not travel without at least one puppy and each puppy will also display an individual identification, as shown above attached to its collar. Passes show ‘Staff’ or ‘Volunteer’. Travel is not permitted on London Underground services. All identification cards are issued by The Guide Dogs for the Blind Association.