transtar travel bus ticket vtl

Long waits, ticketing issues as bookings open for Singapore-Malaysia land VTL bus services

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Ahmad Zhaki Abdullah

SINGAPORE: Travellers looking to purchase bus tickets for the upcoming land vaccinated travel lane (VTL) between Singapore and Malaysia faced long waits and ticketing issues as bookings opened on Thursday (Nov 25) morning.

A message on the Transtar Travel website - one of two companies designated to serve the land VTL - said tickets for the next 30 days were sold out at about 8.20am, less than half an hour after they were made available at 8am. 

Checks on the Transtar site at about 8am found visitors placed in a queue due to "high user volume". 

However, when directed to the booking page later, CNA was unsuccessful in selecting one of the time slots for the available bus services. 

The site later returned a message saying tickets were sold out. 

Though the Transtar website could later be accessed shortly after, CNA remained unable to book tickets in either direction.

An error message read: "Dear valued customer, we are experiencing extreme high traffic and unable to serve your request now. Please try again later. We are sorry for any inconvenience caused."

A later visit to the Transtar site found a message stating that the site was currently under "emergency maintenance". 

However, at about 1pm on Thursday, after waiting for about three hours in a virtual waiting room, CNA was able to book a seat on a bus from Singapore to Johor on Monday morning.

For Handal Indah, also known as Causeway Link, the other bus service plying the land VTL between Johor Bahru and Singapore - a check of the firm's website at about 7.30am indicated that the virtual queue for bus tickets would begin at 8am.

However, a subsequent check at 7.50am showed that the virtual waiting room had already taken effect, with those in line assigned queue numbers above 3,500.

A later check of the site at about 8.15am returned a queue number of 13008, with more than 12,000 users still waiting for their turn. 

Issues on both websites persisted throughout the morning.

Upon being granted access to the Causeway Link website, attempts to purchase a ticket resulted in incomplete transactions, even after entering credit card details. 

On the Causeway Link Facebook page - where the bus operator said tickets would initially be available for the period between Nov 29 and Dec 5 - more than 150 comments were left by users complaining of slow service and being unable to access the website. 

CNA has contacted both Transtar Travel and Causeway Link for comment. 

FAQ: What you need to know about the Singapore-Malaysia land VTL

This comes a day after Malaysia and Singapore announced the launch of a land VTL via the Causeway from Nov 29. 

As part of the first phase of the land VTL, travellers will need to use designated VTL bus services. Travellers must be vaccinated against COVID-19 and be citizens, permanent residents or long-term pass holders of the country they are entering.

There will be 32 land VTL designated bus services entering each country per day, with a maximum capacity of 45 "fully seated" passengers per trip.

The daily quota for the land VTL scheme will be about 2,880 travellers in total, with 1,440 passengers each way.

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Follow our news, recent searches, singapore-malaysia land vtl: bus tickets still available for first 30 days of travel, says mti, advertisement.

The Causeway bordering Malaysia's Johor Bahru (background) and Singapore (foreground). (AFP/File)

Natasha Ganesan

SINGAPORE: Bus tickets are still available for the first 30 days of travel through the upcoming land vaccinated travel lane (VTL) between Singapore and Malaysia, said the Ministry of Trade and Industry (MTI) in a press release on Thursday night (Nov 25).

This comes after travellers experienced long waits and ticketing issues when the bookings opened at 8am on Thursday.

Earlier in the morning, a message on the Transtar Travel website - one of two bus operators designated to serve the land VTL - had said tickets for the next 30 days were sold out at about 8.20am, less than half an hour after bookings opened.

Subsequent checks on the Transtar site later said it was experiencing extreme high traffic as well as undergoing "emergency maintenance". CNA was able to purchase a ticket at about 1pm, after waiting for about three hours in a virtual waiting room. 

In the press release on Thursday night, MTI said that more than 90 per cent of Transtar Travel tickets to Singapore and 70 per cent of tickets to Malaysia were still available as of 4pm.

FAQ: What you need to know about the Singapore-Malaysia land VTL

Land vtl tickets and vtp applications.

Transtar had sold about 4,400 land VTL bus tickets across a 30-day timeframe as of 4pm, MTI said.  

“About three-quarters of the tickets are for trips from Singapore to Malaysia, and the remaining one-quarter for trips from Malaysia to Singapore,” the ministry added.    

The Immigration and Checkpoints Authority (ICA) received a total of 240 Vaccinated Travel Pass (VTP) applications for land VTL as of 3pm, the Trade and Industry Ministry said.

“Demand for the land VTL bus tickets and the volume of VTP applications are likely to remain high, and processes will continue to be refined,” MTI said.

“We seek travellers’ understanding and patience, if there are any delays in the systems.”

MTI added that Singapore and Malaysia will “progressively expand the land VTL in a safe and calibrated manner”.

“All travellers should purchase their bus tickets and ensure that they have the necessary documents ready, before they board the designated VTL buses,” it added.

Malaysia and Singapore's land VTL via the Causeway will start on Nov 29.

As part of the first phase of the land VTL, travellers will need to use designated VTL bus services. Travellers must be vaccinated against COVID-19 and be citizens, permanent residents or long-term pass holders of the country they are entering.

There will be 32 land VTL designated bus services entering each country per day, with a maximum capacity of 45 "fully seated" passengers per trip.

The daily quota for the land VTL scheme will be about 2,880 travellers in total, with 1,440 passengers each way.

BOOKMARK THIS: Our comprehensive coverage of the COVID-19 pandemic and its developments

Download  our app  or subscribe to our Telegram channel for the latest updates on the coronavirus pandemic:  https://cna.asia/telegram

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Transtar Travel

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Home » Bus Operators » Transtar Travel

Popular Bus Services from Singapore

Transtar Travel is no new player in the market. They are a Singapore incorporated company specialising in coach travel and tours, and has been serving customers since 1994. Indeed, they have become one of the leading express coach companies in Singapore, plying routes from Singapore to major cities in Malaysia.

Popular Bus Route by Transtar Travel

• Singapore to Kuala Lumpur
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Transtar Travel Bus Service & Reputation

At Transtar Travel, the customer comes first and the company is always on the lookout to improve customer satisfaction. Their drive towards excellence has helped us achieve several milestones. They are the first express coach company to attain the ISO standard of quality certification. They were also the first to pioneer the 26 seater Super VIP coach. And with passenger safety in mind, Transtar Travel also led the industry in launching its first express coach fitted with seat belts.

Transtar Travel’s focus on service, customer comfort and quality reflects its vision of being the No.1 coach operator in Singapore, providing a full range of travel services to customers. In line with this, they strive to provide first-class and creative solutions to customers, plus offer high quality travel-related products. Transtar Travel aims to constantly improve, grow and expand on its services and to provide safe, reliable, comfortable, friendly and value-for-money coach service to customers.

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You can book Transtar Travel bus ticket online at BusOnlineTicket.com. Check bus schedule and book your tickets online today!

Popular Bus Terminals

• Melaka Sentral
• TBS (Terminal Bersepadu Selatan)
• Larkin Sentral

Other Popular Bus Route by Transtar Travel

• Kuala Lumpur to Johor Bahru
• Gelang Patah Terminal to Kuala Lumpur
• Kuala Lumpur to Gelang Patah Terminal

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Transtar Travel VTL Bus from Singapore Woodlands Temporary Bus Interchange (WTBI) to Johor Bahru Larkin Sentral Experience

Transtar travel vtl bus from singapore woodlands temporary bus interchange (wtbi) to malaysia johor bahru larkin sentral.

Transtar Travel VTL Bus is a VTL-Land bus service  plying between Singapore Woodlands Temporary Bus Interchange (WTBI) and Johor Bahru Larkin Sentral for VTL-Land Travellers only.

I managed to snag a Transtar Travel VTL Bus ticket on the first day of quota increase on 20 December 2021 along with the new rule of Singapore citizens being allowed to enter Malaysia with the land VTL. I’ve never been so excited to visit JB, even though this short overnight trip will have no train rides involved.

Yes, I interrupt the Revenge Travel Semenanjung posts because I did go for a second VTL trip already, this time by bus. Since it was a short trip to JB, I decided that I should get this information out of the way first before continuing with the rest of Semenanjung which may take another month or more for me to complete. Since I’m currently in JB on both series, I’ll just combine both experiences as a single destination period.

Tickets for the Transtar Travel VTL Bus were not easy to get, I can assure you of this. I bought my Transtar Travel VTL Bus ticket while on board KTM Komuter Klang Valley Sector 2139dn * from KL Sentral to Pelabuhan Klang at 2.59pm on the second last day of my Revenge Travel Semenanjung trip after queuing on my browser since morning. I was absolutely elated as it totally diminished the imminent prospect of leaving Peninsular Malaysia again till further notice, now that I have a ticket to go to JB again.

*Sorry, long long way to go for me to write the KTM Komuter Klang Valley Sector 2139dn post.

1-Night JB VTL Trip from Singapore Itinerary Raffles Medical Changi Airport Terminal 3 Pre-Departure Antigen Rapid Test (ART) for Malaysia Transtar Travel VTL Bus from Singapore Woodlands Temporary Bus Interchange (WTBI) to Johor Bahru Larkin Sentral On-Arrival Antigen Rapid Test (RTK) at Johor Bahru Larkin Sentral Tune Hotel Danga Bay Johor Bahru Double Room Review CLEA Pre-Travel COVID-19 Antigen Test (RTK) Virtual Screening for Singapore Day 2 Antigen Rapid Test (RTK) on MySejahtera Causeway Link VTL Bus from Johor Bahru Larkin Sentral to Singapore Queen Street Bus Terminal (Bugis) On-Arrival Antigen Rapid Test (ART) at Singapore Queen Street Bus Terminal (Bugis) Days 2, 4, 5 & 6 Unsupervised Self-Administered Antigen Rapid Test (ART) Days 3 & 7 Antigen Rapid Test (ART) at CTC/QTC/p-QTC Marina Bay Sands Expo and Convention Centre Private Quick Test Centre (p-QTC) Plaza Singapura Quick Test Centre (QTC) Bugis+ Quick Test Centre (QTC) Kopi Tiam Raffles City Swissôtel The Stamford Private Quick Test Centre (p-QTC)

Woodlands Temporary Bus Interchange (WTBI)

Transtar Travel VTL Bus operates out of Woodlands Temporary Bus Interchange (WTBI) in Singapore. Woodlands Temporary Bus Interchange (WTBI) is directly connected with NS9 TE2 Woodlands MRT Station .

I arrived at 9.00am, 40 minutes before my Transtar Travel VTL Bus departure time of 9.40am.

Signs are posted along the path to the Transtar Travel VTL Bus check-in area at Woodlands Temporary Bus Interchange (WTBI).

Once down the stairs, turn left.

The Transtar Travel VTL Bus check-in area is at the far end of Woodlands Temporary Bus Interchange (WTBI). And no, don’t queue at 950.

Transtar Travel VTL Bus Check-In

Check-in was confusing.

With the counter facing me, I headed straight to the seemingly short queue counter to check myself in. However, I was greeted with stares from everyone.

After looking at my Transtar Travel VTL Bus ticket, I was pointed away from the counter in 2 directions by 2 different staff. When I asked where should I go, the reply was just to stand around and wait for the timing, whatever that means.

I heeded the first staff’s direction and joined the crowd at the far end of the terminal, where a pseudo queue had formed.

The Transtar Travel VTL Bus before mine (9.20am) arrived at 9.05am.

After the 9.20am Transtar Travel VTL Bus passengers had cleared the queue line, the A4-sized sign changed to 9.40am. While the queue line was previously used for boarding buses, part of it is now used as the queue for the check-in counter in reverse direction.

Pre-departure checks are conducted in the queue line. A sign states the various documents Transtar Travel  will be checking for.

• Transtar Travel VTL Bus  Ticket
• Negative ART test “within 48 or 24 hours” – note that Transtar Travel states that they require the test within 48 or 24 hours, even though MySafeTravel clearly states that it is 2 days before departure . A conflict of information here with Transtar being more strict than the authorities, and I’m not sure why there’s a choice between 48 or 24 hours when simply mentioning 48 hours would be good enough.
• Vaccination Certificate
• MySafeTravel registration
• Registered MySejahtera App with MySJ ID

Once document checks are done, there’s a QR code to scan along the queue to make a booking and payment of RM60 for the VTL On-Arrival Testing Registration which will be done at Johor Bahru Larkin Sentral. While the link for booking the on-arrival ART/RTK test at Larkin Sentral is publicly accessible, DO NOT do it before check-in as you require your bus information and seat number to be filled in, which will only be informed to you at check-in. The registration is also only valid for the day itself.

While passengers still try to socially distance themselves 1 meter apart from each other in the queue, roving Transtar Travel staff outside the queue line inform passengers to close up the gaps like a Tekong sergeant so as to fit all 45 passengers within the queue line area.

Not cool. COVID-19 is not over.

Once done with the document checks, the Transtar Travel staff checking issues a sticker with the bus number.

The seat number will be issued at the check-in counter. Staff will also ask you if you have any checked baggage. Inform them at that moment.

After checking-in at the check-in counter, make a u-turn to join the queue towards the bus.

In this queue, scan the  QR code to make a booking and payment of RM60 for the VTL On-Arrival Testing Registration which will be done at Johor Bahru Larkin Sentral. While the link for booking the on-arrival ART/RTK test at Larkin Sentral  is publicly accessible, DO NOT do it before check-in as you require your bus information and seat number to be filled in, which will only be informed to you at check-in. The registration is also only valid for the day itself.

Transtar Travel VTL Bus Boarding at Woodlands Temporary Bus Interchange (WTBI)

My 9.40am bus operated by PC6666J arrived at 9.29am to pick up passengers from Woodlands Temporary Bus Interchange (WTBI). PC6666J will operate my 9.40am Transtar Travel VTL Bus , formerly operating for Transtar TS1 between Changi Airport and JB Sentral, and still bearing the TS1 service number and Jetstar Asia wraparound advertisement.

As I have no checked bags, I headed Straight to Gate. Oh sorry, this isn’t Jetstar Asia.

As I have no bags to put into the baggage compartment below the bus, I could board the Transtar Travel VTL Bus immediately.

Passengers with big luggage proceed to the baggage compartment first, similar to boarding an express bus.

The interior of the Transtar Travel VTL Bus features coach-like seats in a 2+2 configuration. All passengers have an assigned seat number.

The good legroom on board the Transtar Travel VTL Bus .

A QR code for the SG Arrival Card with electronic Health Declaration (“SG Arrival Card”) is provided behind each seat for travellers entering Singapore who have not filled it up yet.

It was a rainy and cold morning with the air-conditioning on full blast, so the condensation on the windows did not offer a good picture.

The view of the Transtar Travel VTL Bus from my seat.

An ICA video for arrival via the VTL-Land into Singapore was played on loop throughout the ride. Ignore this if going to Malaysia.

After a headcount of all passengers, my Transtar Travel VTL Bus departed from Woodlands Temporary Bus Interchange at 9.40am sharp.

Woodlands Checkpoint

The Transtar Travel VTL Bus journey to Woodlands Checkpoint followed the same route as SMRT Bus Service 950 , but of course without stopping at any bus stops.

Exit from Singapore at Woodlands Checkpoint was fuss-free and straightforward like the good old days before corona. Bags may also be left on board the bus at Woodlands Checkpoint during Singapore immigration, just like an express bus.

A headcount is conducted on re-boarding the Transtar Travel VTL Bus   at Woodlands Checkpoint after Singapore immigration.

A cold and wet welcome back to Malaysia.

A welcome home sign greets travellers entering Malaysia after almost 2 years.

Bangunan Sultan Iskandar (BSI)

Entering Bangunan Sultan Iskandar (BSI) just like the good old days.

Bring along all belongings when alighting at Bangunan Sultan Iskandar (BSI) for Malaysia immigration and customs clearance.

At the VTL drop-off point, scan the MySejahtera to check-in.

Head up the escalator to immigration.

Document checks were carried out by Malaysia immigration. The officer will check for:

• Negative ART test within 2 days before departure

I asked my attending officer about the travel insurance, which I was not checked for since the start of this VTL Bus process, and he said he wasn’t sure about it either.

But even if not needed, remember to buy your COVID-19 travel insurance anyway. It’s cheap as compared to the COVID-19 bill you will get if you contract it while travelling.

To start 2022 with a bang, I was given a special immigration stamp to grant me entry from 2 October 2022. How I wish that would actually grant me entry into Malaysia for 11 months.

Remember to check your passport stamp before leaving the counter. I’ve always checked it, and I finally experienced the error for myself on this first VTL-Land trip.

After a physical customs check without the xray machine, follow the VTL path to almost-freedom.

The non-VTL path leads out to JB Sentral where arriving passengers will serve a quarantine.

Follow the sign to the bus platform.

The escalator was out of order, and no elevators are provided for this bus platform, so passengers with big luggage will have to lug or slide it down .

There was another headcount before re-boarding the bus onwards to Larkin Sentral for the final leg of the journey.

Larkin Sentral

Hello Larkin Sentral, I missed this sight of express buses so much.

My 9.40am Transtar Travel VTL Bus departure from Woodlands Temporary Bus Interchange arrived at Larkin Sentral at 10.49am .

Larkin Sentral On-Arrival RTK Antigen Test

Scan the MySejahtera QR code to check-in to Larkin Sentral below the welcome back from YAB Dato’ Haji Hasni Mohammad, Menteri Besar Johor.

Join the queue for the VTL On-Arrival Antigen Testing (RTK-Ag) Registration. Prepare your passport and cash payment of RM60 if you had not already made an online payment for the VTL On-Arrival Antigen Testing (RTK-Ag).

The VTL On-Arrival Testing Registration QR codes are also pasted on the pillar.

A reminder of the additional post-arrival Days 2, 3, 4, 5 & 6 Antigen Test (RTK-Ag) in Malaysia for all Malaysia VTL passengers is also pasted on the pillar. Note that no additional reminders are provided anywhere else after this sign. Remember to do it.

My credit card payment could not go through on the online VTL On-Arrival Testing Registration form, but I re-submitted the VTL On-Arrival Testing Registration form with cash payment instead, and I could pay the RM60 in cash here at the VTL On-Arrival Antigen Testing (RTK-Ag) counter without any problems.

Remember to provide your contact details especially email accurately, as the results will be sent by email.

Next, it was time for the VTL On-Arrival Antigen Test (RTK-Ag). After checking my details on the sticker, the swab was done in less than 5 seconds, and I was told to wait till I get my results by email.

Barely 10 seconds of sitting down, the email was already in with my negative result at 10.49am. I waited just 2 minutes for my results. Unbelievable, but filled with joy that I am now able to enter Malaysia once again freely.

I arrived at Woodlands Temporary Bus Interchange at 9.00am, departed on time at 9.40am , and am in Larkin Sentral freely at 10.49am . The journey from departing Woodlands Temporary Bus Interchange to exiting Larkin Sentral took just 1 hour and 19 minutes . That’s absolutely amazing – faster than pre-COVID travels to JB on a weekend.

Signs around the waiting room say to show the negative result to the RELA (Malaysia Volunteers Corps Department) personnel outside, but they were nowhere to be seen.

Instead, property agents were pretending to check everyone’s negative test like an actual staff, and strike up a conversation with all of us about our JB trip, segueing to asking if we were interested in buying a new home.

Ah, just like the good old pre-corona days in JB Sentral. Indeed, I am now in JB.

Buy Days 2, 4, 6 and/or Days 3, 5 RTK Antigen Test from Caring Pharmacy Larkin Sentral

Before leaving Larkin Sentral, remember that you have to do your post-arrival Days 2, 3, 4, 5 & 6 Antigen Test (RTK-Ag) . There is a Caring Pharmacy conveniently located in Larkin Sentral with ample stock of Antigen Test Kits (RTK-Ag).

NOTE: You can buy your Antigen Test Kits (RTK-Ag) at any pharmacy in Malaysia – I’m just saying that there’s a Caring Pharmacy located in Larkin Sentral which sells Antigen Test Kits (RTK-Ag).

The post-arrival Days 2, 4 & 6 Antigen Test (RTK-Ag) are self-tests to be reported to MySejahtera. You must buy your own Antigen Test Kits (RTK-Ag) in Malaysia for these 3 tests.

The post-arrival Days 3 & 5 Antigen Test (RTK-Ag) are professional tests to be done at a clinic or hospital, however, you can also consider using CLEA for the post-arrival Days 3 & 5 Antigen Test (RTK-Ag) as I have done for Revenge Travel Semenanjung . If you use CLEA , you must buy your own Antigen Test Kits (RTK-Ag) in Malaysia for these 2 tests.

I can highly recommend CLEA to save both time and money as it can be done anywhere virtually, and the results come with a full-fledged KKM certificate. #notsponsored

Click here for my Malaysia VTL Days 3 & 5 CLEA Professional RTK Antigen Swab Test Virtual Screening Experience.

A variety of Antigen Rapid Test Kits (RTK-Ag) are available at Caring Pharmacy Larkin Sentral. The cheapest RTK-Ag available is the CAS-Envision SARS-CoV-2 Antigen Rapid Detection Kit for RM5.80 which can be used as either a saliva or nasal test.

I bought 2 Antigen Rapid Test Kits (RTK-Ag) for my Malaysia VTL Day 2 self-test and to have an additional negative pre-departure ART result for Singapore with the dated and timed certificate from CLEA , just in case my pre-departure test in Singapore for Malaysia and Larkin negative result won’t pass at check-in, so I’m super safe both documentation- and COVID-wise.

After all, it’s only RM15 for the Malaysia to Singapore VTL CLEA pre-travel COVID-19 Antigen Test (ART/RTK) virtual screening  and certificate, so why not be extra safe.

Do also note that you are now allowed to bring to Singapore up to 20 COVID-19 self-test kits approved in the country of embarkation (ie. Malaysia) . And Caring Pharmacy at the time of my visit had a RM10 discount with RM100 spent , including on Antigen Rapid Test Kits (RTK-Ag). Just saying.

It was a bit of a mess at Woodlands Temporary Bus Interchange for the Transtar Travel VTL Bus queues, but once herded into the check-in pen, everything went smoothly according to schedule.

But I guess the inconveniences from purchasing the tickets to check-in are not important as the reward at the end.

WhatsApp video calls were on-going among every other passenger on board, tears were shed the moment the Transtar Travel VTL Bus crossed the border on the Causeway, and long-awaited reunions at Larkin Sentral with families and friends window-spotting the VTL bus from outside the bus terminal, emerging in real life from the aforementioned WhatsApp video calls, makes the VTL journey precious and worthwhile after an almost 2-year sudden travel hiatus across a bridge so near.

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I’m waiting for the approval for my emergency exit to malaysia.Because my mom in hospital in bad… doctor say to see for the last….

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Customers scrambling for JB-S'pore VTL bus tickets hit by cancellations, technical glitches

SINGAPORE - The scramble to secure bus tickets via the land vaccinated travel lane (VTL) between Singapore and Malaysia hit a snag on Wednesday (Jan 12), after some customers had their bookings cancelled.

This comes after Singapore bus operator Transtar Travel released tickets under the quarantine-free travel scheme on Wednesday for trips from Feb 10 to Feb 28 on its website and Shopee virtual store.

Since Dec 23 last year, it had been selling VTL tickets across the Causeway one day at a time. On Wednesday, however, it abruptly released tickets for a period of 19 days.

A Land Transport Authority spokesman told The Straits Times (ST) that the move to open up trips between Feb 10 and Feb 28 will enable people to better plan their travel and leave arrangements.

But some eager customers were plagued by cancellations soon after tickets were released.

In a Facebook post on Wednesday night, Transtar Travel said it had been alerted through customer service and social media that some orders were cancelled, despite customers checking out and entering their travel particulars within a 30-minute grace period.

It traced the issue with Shopee to an online form used to collect the particulars.

Transtar Travel said the large volume of submissions on Wednesday caused the form to freeze. That resulted in customers being unable to submit particulars, and orders with no particulars being automatically cancelled after 30 minutes.

While the form "gradually recovered from the surge of submissions", some customers still had their bookings cancelled, it added.

It has temporarily frozen ticket sales on its Shopee store until a "reliable fix" can be found. The bus operator apologised, saying there was "no overselling" and that affected customers would get a refund.

While Transtar Travel's Facebook post has since been removed, a similar notice on its Shopee store remains as at 2.40pm on Thursday.

Speaking to ST on Thursday evening, Transtar Travel managing director Elson Yap said the firm was unsure how many customers had their tickets cancelled.

He said all the operator’s tickets from Feb 10 to Feb 28 have been snapped up and that customers can next book tickets for March 1.

Causeway Link and Transtar Travel are the only bus operators plying the route under the Malaysia-Singapore land VTL.

Demand for tickets remains brisk as many rush to make trips via the land VTL over the Chinese New Year period, with all 7,560 for Feb 7 to Feb 13 selling out within about 30 minutes when Malaysia operator Causeway Link released its tickets   on Thursday (Jan 13).

Administrator Ong Yiyin, 29, teared up as she told ST that her plans for her and her husband to reunite with their one-year-old daughter in Jementah in Johor might be dashed because the tickets they bought on Shopee from Johor Baru to Singapore on Feb 27 had been cancelled.

The couple have been trying to nab return tickets since Jan 5, in a bid to visit their daughter and parents.

If they are unable to get return tickets back to Singapore, they will have to shelve plans to go to Johor Baru.

Ms Ong said: "In December last year, I managed to get tickets for both of us to return to Malaysia after using three devices, but since then, I haven't been able to get tickets to come back to Singapore.

"On Wednesday, I was so happy when they said my booking from Johor Baru to Singapore on Shopee was successful at around 11am, but later I got a notification to say our booking was cancelled."

Ms Ong has called customer service several times but has not received a reply.

She added: "Please give us tickets rather than a refund. My husband hasn't even seen our daughter because I returned to Malaysia to give birth to her alone in 2020 and my daughter has since been looked after by her grandmother there."

Another affected customer, Ms Leu Seat Chin, 40, showed ST a screen shot of her order on Shopee indicating that she paid for a ticket at 10.30am, before it was cancelled about 30 minutes later.

The Malaysian account executive, who is aiming to reunite with her parents in Johor Baru, said: "If I queued and couldn't buy a ticket, it would be easier to accept. But this time, I already paid for the ticket and it was still cancelled."

Responding to ST queries, a Shopee spokesman apologised for the inconvenience caused by the technical issue and said the company was working with all relevant stakeholders to rectify concerns.

"We are also working closely with Transtar on the resumption of ticket sales, and will share an update as soon as we can," she added.

Meanwhile, some Causeway Link customers who bought tickets for the second week of February said on Thursday that they continue to face a technical glitch that cropped up earlier.

On Monday, more than 20 people complained that travel details had been changed. They bought tickets for travel from Johor Baru to Singapore, but the online booking system later reflected tickets from here to Johor Baru.

Malaysian account executive Kee Le Shan, 23, told ST that she managed to book a ticket from Johor Baru to Singapore at around 9am but received an e-mail from the booking service indicating that she had a ticket for the opposite direction.

She said: "I must have filled in my particulars between seven and 10 times, but it was still unsuccessful... If this problem cannot be fixed, I hope that I can quickly cancel the ticket and release it to other people."

A Causeway Link spokesman told ST that Monday’s technical issue has been resolved and the website did not face the problem on Thursday. She said that these affected customers might have filled in their details incorrectly.

Competition to secure land VTL tickets is expected to remain high until measures ease.

Singapore on Dec 22 last year suspended the sale of new VTL tickets for travel into the Republic or Malaysia until Jan 20, in view of rising cases of infection globally due to the Omicron variant of Covid-19.

The authorities temporarily halved quotas for the number of travellers allowed to cross the Causeway under the land VTL from Jan 21.

On Dec 31, Malaysian newspaper The Star reported that the fate of the VTL for air and land between Malaysia and Singapore will be decided at least 48 hours before Jan 20 , when the temporary suspension of the scheme is expected to end.

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Geographic coordinates of Elektrostal, Moscow Oblast, Russia

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Coordinates of Elektrostal in decimal degrees

Coordinates of elektrostal in degrees and decimal minutes, utm coordinates of elektrostal, geographic coordinate systems.

WGS 84 coordinate reference system is the latest revision of the World Geodetic System, which is used in mapping and navigation, including GPS satellite navigation system (the Global Positioning System).

Geographic coordinates (latitude and longitude) define a position on the Earth’s surface. Coordinates are angular units. The canonical form of latitude and longitude representation uses degrees (°), minutes (′), and seconds (″). GPS systems widely use coordinates in degrees and decimal minutes, or in decimal degrees.

Latitude varies from −90° to 90°. The latitude of the Equator is 0°; the latitude of the South Pole is −90°; the latitude of the North Pole is 90°. Positive latitude values correspond to the geographic locations north of the Equator (abbrev. N). Negative latitude values correspond to the geographic locations south of the Equator (abbrev. S).

Longitude is counted from the prime meridian ( IERS Reference Meridian for WGS 84) and varies from −180° to 180°. Positive longitude values correspond to the geographic locations east of the prime meridian (abbrev. E). Negative longitude values correspond to the geographic locations west of the prime meridian (abbrev. W).

UTM or Universal Transverse Mercator coordinate system divides the Earth’s surface into 60 longitudinal zones. The coordinates of a location within each zone are defined as a planar coordinate pair related to the intersection of the equator and the zone’s central meridian, and measured in meters.

Elevation above sea level is a measure of a geographic location’s height. We are using the global digital elevation model GTOPO30 .

Elektrostal , Moscow Oblast, Russia

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