southwest airlines how to use travel funds

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How to Use Southwest Travel Funds

Many or all of the products featured here are from our partners who compensate us. This influences which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money .

Southwest is one of the most popular airlines to fly in the U.S., partially because it offers a generous cancellation and flight change policy. However, depending upon the ticket you buy, you may receive travel funds instead of a cash refund in the event your flight plans change.

Here's how to use Southwest travel funds.

How do you get Southwest travel funds?

Thanks to its no-fee change/cancellation policy, Southwest provides a full refund or issues travel funds to your account. To benefit from this generous policy, you must cancel your flight at least 10 minutes before departure.

Here’s how to determine what kind of refund you’ll get:

You get a full refund to your original payment method when you book Anytime or Business Select tickets.

You get travel funds when you book Wanna Get Away or Wanna Get Away Plus tickets. If you use Rapid Rewards points, they will be returned to your Southwest account. Any refunded taxes will go to your travel funds.

Business Select and Anytime fares offer the most flexibility, but they also cost more than Wanna Get Away fares. Wanna Get Away fares, on the other hand, offer the lowest prices. But if you need to cancel or choose to rebook to a lower-priced flight , your only choice is to receive travel funds — cash refunds aren't on the table.

» Learn more: Southwest Rapid Rewards program: the complete guide

Where can you see your travel funds balance?

When you log in to your Rapid Rewards loyalty account, your travel funds appear at the top of the "My Account" screen.

This shows the total available travel funds that you have, but it does not provide the details. You need to click on "View Details" to see the balance of the individual travel fund reservations. Here, you find the expiration date and balance for each reservation. As of July 28, 2022, any unexpired funds and any funds created from there on out will no longer expire. Southwest is updating their system, so for the time being, an expiration date of Dec. 31, 2040, will be displayed in the expiration field. Eventually, that field will go away altogether.

If you don't have a Southwest Airlines Rapid Rewards account, booked a flight that didn't have your loyalty number attached to it or have travel funds from a special purchase ticket, then you'll need to track them manually. Signing up for a Rapid Rewards account is free to do.

Unfortunately, you cannot manually add travel funds to your profile. To track your travel funds manually, visit the " Check Travel Funds " page on Southwest's website. You'll need to provide the passenger's first and last name plus the confirmation number from the reservation. On this page, you can also check the balance of Southwest LUV vouchers and gift cards.

» Learn more: Don't just redeem miles — redeem them wisely. Here's how

What can I do if my travel funds have expired?

While unexpired funds and newly created funds no longer have an expiration date as of July 28, 2022, what if you have travel funds that expired just before this change in policy? According to the Southwest Community message boards, your one hope is to call customer service within six months of the expiration and ask them to reinstate your travel funds as a LUV voucher. The LUV voucher will be good for another six months from the date of your call. Southwest charges $100 for this one-time extension and it comes out of your travel funds.

» Learn more: Southwest Airlines sweet spots

What can Southwest travel funds be used for?

Travel funds from Southwest can be used to book any available cash flight or to pay for the taxes and fees on award flights. They are treated like cash and can be used to pay for some or all of the amount owed. If you don't use all of the travel funds for the reservation, any remaining balance remains for future use.

» Learn more: Your guide to booking award flights on Southwest

Can I use Southwest travel fund for someone else?

Your travel funds can be transferred to someone else with a Rapid Rewards account if you bought a a Business Select , Anytime or Wanna Get Away Plus fare. That person would have to book their own flight using the travel fund, though. You won't be able to use your travel fund to book for someone else. Wanna Get Away fares are not eligible to transferred, so they can only be used by the ticketed passenger.

4 steps to book a flight with Southwest travel funds

Your travel funds can be used to book flights online, over the phone or at a Southwest Airlines ticket counter. For this illustration, we'll focus on booking a reservation online.

1. Have your original ticket confirmation number handy

Before booking a reservation, print out or write down the travel funds reservation number(s) that you'd like to use. Southwest's website does not allow you to choose from a list during booking.

2. Browse and select your flights

During the booking process, you'll select your travel dates, cities and times as normal.

3. Apply your travel funds

When you arrive at the "Passenger & Payment Info" page, click to expand the "Apply Travel Funds, LUV Vouchers and gift cards" section. Here is where you'll enter your travel funds' confirmation number and your first and last name before clicking "Apply funds." Then, continue the booking process as normal and pay any remaining balance owed with your preferred form of payment, such as the Southwest Rapid Rewards® Priority Credit Card .

Again, you may use your travel funds for cash fares or to pay the taxes and fees on award tickets.

Remember, travel funds from other passengers may not be applied to your ticket.

4. Get confirmation

Now that you've filled out all of the necessary information and remitted payment with your travel fund, you should see a confirmation email pop up in your inbox.

» Learn more: Is a Southwest credit card worth it?

Using Southwest travel funds

Southwest travel funds are typically created when you cancel or change a Wanna Get Away reservation. They are automatically added to your account when you attach your Rapid Rewards number to the reservation before it is canceled. These funds can be used to book cash or award travel, and any unused amount from your new reservation can be used on a future flight.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

on Chase's website

1x-5x 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.

60,000 Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Travel℠.

1.5%-6.5% Enjoy 6.5% cash back on travel purchased through Chase Travel; 4.5% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and 3% on all other purchases (on up to $20,000 spent in the first year). After your first year or $20,000 spent, enjoy 5% cash back on travel purchased through Chase Travel, 3% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and unlimited 1.5% cash back on all other purchases.

$300 Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year) - worth up to $300 cash back!

on Capital One's website

2x-5x Earn unlimited 2X miles on every purchase, every day. Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options.

75,000 Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel.

UponArriving

Southwest Travel Funds (Expiration, How to use, Etc.) [2021]

Sometimes you need to cancel a flight or you just flat out miss a flight with Southwest. In those instances, all hope is not lost and all of your value is not lost either. That is because you will likely be issued Southwest travel funds (depending on the type of ticket that you purchased).

In this comprehensive article, I will show you everything you need to know about Southwest travel funds. I’ll discuss how you get them, how to use them, and important details like when they expire. I will also touch on gift cards and LUV vouchers for added clarification.

Table of Contents

What are Southwest travel funds?

Southwest travel funds are special funds that usually get issued when you are given a refunded credit for your Southwest flight. Southwest travel funds are different from gift card balances and Southwest LUV vouchers and I’ll discuss those below for added clarification.

Tip: Use the free app WalletFlo to help you travel the world for free by finding the best travel credit cards and promotions!

Best Southwest credit cards

Southwest airlines rapid rewards premier card.

The Southwest Airlines Rapid Rewards Premier Card comes with the following benefits:

• No foreign transaction fees
• 6,000 anniversary points ( learn more )
• Earn 1,500 Tier-Qualifying Points for every $10,000 in purchases, up to 15,000 Tier-Qualifying Points each calendar year
• $99 Annual fee

Southwest Airlines Priority Card

The Southwest Airlines Priority Card comes with all of the benefits offered below:

• 2X Rapid Rewards on Southwest purchases
• 2X Rapid Rewards on hotel and car rental partner purchases.
• 1X Rapid Rewards on all other purchases
• $75 Southwest annual travel credit ( learn more )
• 7,500 anniversary points each year
• Four Upgraded Boardings per year when available.
• 20% back on in-flight drinks, WiFi, messaging, and movies
• Earn tier qualifying points towards A-list Status
• $149 annual fee applied to your first billing statement

How to get Southwest travel funds

Typically, you will get Southwest travel funds whenever you cancel a flight or you fail to show up for a flight (a “no show”).

One of the most common ways to get Southwest travel funds is to receive a credit for your canceled flight.

Southwest Airlines has one of the most generous cancellation policies out of any major airline in the US. They allow you to change your flights with no additional fee (up to 1 hour prior to departure) and allow you to cancel your flight up to 10 minutes prior to the departure time.

Anytime fare or a Business Select fare

If you purchased an Anytime fare or a Business Select fare then you can cancel up to 10 minutes prior to the departure time and receive a full refund. However, if you fail to cancel your flight you will be issued Southwest travel funds in place of that refund.

Wanna-Get-Away fare

If you purchased a Wanna-Get-Away fare you are not allowed to receive a full cash refund. Instead, you will receive Southwest travel funds whenever you cancel your ticket at least 10 minutes prior to departure. But keep in mind that if you fail to show up for your flight and don’t cancel your ticket at least 10 minutes prior to departure, you will not be issued any type of credit at anytime and you will lose all of your travel funds. 

Award reservations

If you had an award reservation then your Rapid Rewards will be deposited back into your account. However, any taxes and fees associated with your reward travel reservation will be held for future use in the form of reusable travel funds under the name of the traveler(s).

Also keep in mind that if you purchase Southwest EarlyBird, that is a nonrefundable purchase and you will not receive travel funds for that. To find out more about Southwest EarlyBird click here .

2020 Coronavirus travel funds update 

Extended expiration.

If you purchased a nonrefundable fare (such as a Wanna-Get-Away fare) for travel between March 1 and September 7, 2020 and you cancel your flight “in accordance with Southwest’s No Show Policy,” you will receive travel funds good through September 7, 2022.

However, once you use those travel funds for a purchase they will then expire one year from the date of purchase.

So for example if you redeemed travel funds on July 1, 2021 then those travel funds would expire July 1, 2022.

Travel funds with an expiration date of September 7, 2022, can be converted into Rapid Rewards points at the same rate you would be able to purchase a ticket with points today.

You must request to convert your travel fund by December 15, 2020.

Southwest gift cards

Southwest gift cards can be purchased from the Southwest website at anytime  or you can purchase them via phone by calling Southwest Airlines at 1-800-IFLY-SWA (1-800-435-9792).

You can choose any amount between $10 dollars and $10,000 dollars so the range is quite extreme. (Orders exceeding $1,000 can be made by printing the  Southwest gift card order form  and following the directions provided.)

You can also choose to have these gift cards delivered via email, or you can have them sent via mail. But note that if you were getting them sent via the mail, you will have to pay the shipping fees. If you prefer, you can also expedite the shipping of these gift cards.

A Southwest gift card is NOT valid for the purchase of:

• Southwest Airlines Vacation Packages
• Rental cars
• Southwest Airlines Merchandise
• EarlyBird Check-In
• Additional Southwest gift cards
• In-flight purchases

Related: How much are Southwest points worth?

Southwest LUV Vouchers

Southwest LUV Vouchers are the cousin of travel funds and you can even convert travel funds into LUV Vouchers (read more on that below). 

LUV Vouchers are valid as a form of payment toward future airfare only on Southwest Airlines through Southwest.com , toll-free Reservations 1-800-I-FLY-SWA (1-800-435-9792), or at any Southwest Airlines Ticket Counter.

Southwest LUV Vouchers are not redeemable as:

• Payment toward Government-imposed segment fees
• Excise taxes
• Passenger Facility Charges
• September 11th Security Fees or
• Payment toward miscellaneous charges
• Southwest Airlines Group tickets
• Southwest Airlines Vacations packages
• or travel either wholly or in part on other air carriers.

When do Southwest travel funds expire?

Southwest travel funds will expire one year from the purchase date (booking date) of the original flight. This is a huge thing to know because some people assume that the expiration date is one year from the date of travel, which is not the case.

Southwest Airlines does not offer free extensions for the expiration date for travel funds. However, you still might be able to get them to extend the expiration date of your travel funds. This will likely come at a cost of though.

Travel funds expire date extension

Many people extend the expiration date for their travel funds after paying a $100 reinstatement fee. The travel funds are then converted into LUV vouchers when the reinstatement takes place.

You may only have 6 months to request the reinstatement and you must make your request after your travel funds expire. Also, the LUV voucher may only be valid for 6 months from issue so inquire about its expiration date. 

Sometimes Southwest has reduced the value of the travel funds when they are reinstated so be on the lookout for that.

The good thing about getting a LUV voucher is that you should be able to use that for anybody. So in some instances, it could be very well worth it to pay $100 so that you can apply those funds to a different traveler. 

If your funds have already expired, then I highly suggest that you call and inquire about all of the above possibilities. If the phone representative is not willing to budge, then I suggest that you try calling back later and speaking with another representative.

Note that it is possible that the policies regarding reinstated travel funds are subject to change at anytime so always be prepared for alternative measures!

What about gift cards and vouchers?

Unlike Southwest travel funds, the gift cards do not expire.

However, Southwest LUV Vouchers must be redeemed and all travel completed by the expiration date indicated. If applied in conjunction with any other accepted form(s) of payment, the earliest expiration date of all payments applies.

Southwest will often grant extensions for LUV vouchers but will usually refuse an extension if that LUV voucher was received as a result of getting an extension from your travel funds expiration date. However, if you were given a LUV voucher because of some sort of customer service issue, then you will likely be granted at least one extension for the expiration date.

How to check/view your Southwest travel funds

If you would like to check the status of your Southwest travel funds then simply log-in to your Southwest account and then click on “My Account.” You will then see “My travel funds” at the top and you’ll just need to click on “View Travel Funds.” 

You can also do so by clicking here. You will need to have your confirmation number and the passengers first and last name. On that website, you can also check the balance of your Southwest gift card and vouchers.

If you do not have your flight details, you might run into some resistance because Southwest does state that you need this information to look up your travel funds:

Customers calling Southwest to request a refund or to research travel funds for a specific ticket must provide their confirmation number, ticket number or flight information (date, origin and destination).

How to use and apply Southwest travel funds

It is very simple to use your Southwest travel funds.

When you are getting ready to complete the booking of your flight, you should see a button on the checkout screen under the Payment method window for Travel Funds. You will want to click that and then enter in the confirmation number and passenger name from the reservation of the canceled or unused flight.

Keep in mind that the passenger name must match the name of the traveler on the new flight perfectly. You cannot use Southwest travel funds for someone else. You also cannot transfer your travel funds to someone else.

As Southwest states:

Travel Funds from an unused or cancelled reservation may only be applied toward the purchase of future travel for the individual named on the ticket.

But keep in mind the possible exception where you convert your travel funds into LUV vouchers. That route comes with a cost and some risk, but if it works out it can be a way to get around the transferability rule.

Southwest travel funds FAQ

If you do not know your confirmation number, then try to search your inbox for Southwest emails. You should have been given an email at the time of booking containing your confirmation number. The subject line will usually state “Your reservation is confirmed.” You might also be able to locate the confirmation number by logging into your Southwest account and clicking on your past activity which you find under “My Trips.” If all else fails then consider calling the following phone number: 1-800-435-9792 (1-800 I FLY SWA).

You should note that you can only use these funds for airfare or for Southwest vacation packages. They cannot be applied for other purchases like in-flight purchases, Southwest Earlybird, and other random airline incidentals.

A lot of people don’t have use for their travel funds and they want to know if they can convert the travel funds into cash money. The answer to this question is no. If Southwest allowed customers to do that, it would honestly defeat the entire purpose of issuing travel credits in the first place so it is understandable that they do not allow this.

It is possible that when you go to apply your Southwest travel funds that they will not work. If that is the case, then I suggest calling up Southwest right away and explaining to them that you believe that you have travel funds that should be applied and that they are not working during the checkout process.

If you would like to check the status of your Southwest travel funds then simply log-in to your Southwest account and then click on “My Account.” You will then see “My travel funds” at the top and you’ll just need to click on “View Travel Funds.” 

When you are getting ready to complete the booking of your flight, you should see a button on the checkout screen under the Payment method window for Travel Funds. Click that and then enter in the confirmation number and passenger name from the reservation of the canceled or unused flight.

Southwest is one of the most generous airlines when it comes to changing flights and canceling your flights. Receiving Southwest travel funds for your cancellations and no show instances can be a great way to not miss out on a lot value. Just make sure that you stay on top of tracking the expiration date for your funds so that you properly use them in time.

Daniel Gillaspia is the Founder of UponArriving.com and the credit card app, WalletFlo . He is a former attorney turned travel expert covering destinations along with TSA, airline, and hotel policies. Since 2014, his content has been featured in publications such as National Geographic, Smithsonian Magazine, and CNBC. Read my bio .

23 comments

Hi, I tried to get my travel funds reinstated within the 6months period(by deducting 100), but they were not ready to do it, I have an other travel funds which is about to expire, I booked something and cancelled due to the corona virus scare, though I explained my situation about it, they were not ready to do it.I have been traveling via southwest from past 10 years, even though they were not ready to do it.They would have updated the funds on the app long back.Its so confusing with so many promotional emails from southwest.

So just to make sure, did you make your request after your travel funds expired or before?

I have 2 travel funds, one of them got expired in dec2019, and the other one is expiring on march 22nd 2020.So I requested for both.

The southwest site says you CAN use travel funds for southwest vacations. https://www.southwestvacations.com/deals/benefits-of-booking-southwest-vacations?clk=GSUBNAV-VAC-WHYBK&intcmp=GSUBNAV-VAC-WHYBK

Thanks for that. I’ve updated the article to clarify.

Question that may be very pertinent to this. I had small amount of travel funds to use ($20) which were expiring on 8/15/20. I just applied those to a new flight I just purchased last month (say 2/15/20). With the COVID-19 situation prices continue to drop and I noticed the new flight now is $34 less so I changed to get that $34 credit.

However, now when I look at my Travel funds, I do see the $34, but the expiry date is 8/15/20 (not 2/14/21 which is what I was expecting). It appears since I used that old Travel fund of $20, it is now applying that original expiry date to my new Travel funds. Is this how it should work? I could not find anything on this but it is important to know. It may not be worth to use those small travel fund amounts if they are expiring soon since any future larger credit you may get won’t have a long life.

I would be surprised that SWA would do this (the ticket I bought on 2/15 was $200 – so saying that when I applied that $20 travel fund to it, making that original ticket date be the new expiration date seems silly).

I have the same issue. On 2/20/2020 I booked a flight for this coming weekend using a credit card and a small travel fund balance that was set to expire on 7/16/2020. I’ve now cancelled that flight for obvious reasons, but the website shows the full amount (not the just the amount on the original travel fund) expires on 7/16/2020. Is this a glitch, or by design? If it’s supposed to work like that, then like the other poster wrote, be careful if you book a flight using a combination of travel funds and credit card…if you cancel that flight, you won’t get a full year credit on the amount you paid by credit card…

I recently (March 13,2020) had to make a change in travel. I did not have a computer access and call wait times were in excess of 90 minutes. I COULD NOT use my travel funds on the SOUTHWEST Android app. That is such a huge limitation. I could not load a desktop site on my phone.

Travelers should be aware of the limitation in using Travel Funds is ONLY AVAILABLE via the FULL SOUTHWEST.COM desktop site. Not their mobile app.

Southwest “should” fix this arbitrary limitation.

Excellent information! I canceled my trip last week due to the virus. I had purchased two tickets. When I book my next flight, I will obviously use the travel funds for my ticket. Will I be able to use those travel funds for the other person’s ticket…….she had a ticket on the canceled flight? I tried to call the airline for this question, but the wait time was long.

Travel funds are credited back to the passenger name on the original ticket. No one may use that credit except the original passenger. So if you bought three tickets for three different passengers, then each passenger will have a separate credit listed under their Specific name And under that confirmation code.

If you have travel funds that expire June 1, 2020 to you have to actually fly by June 1, 2020 or just book your next trip by then?

I was wondering the same thing. Have you found out the answer to this yet?

I am wondering that same thing. If my travel funds expire in April 2021, can I use them for a flight in June 2021?

I need to use my “credit” by March 13, 2021 from a cancelled flight. Can i book a ticket for later in the year or do I actually have to fly by March 13?

I do not understand why if I pay for tickets for other family members and they can’t be used, why I can not get the voucher back in my account? It really just doesn’t seem fair!

I purchased tickets for travel for my wife and me to fly to Hawaii last October. Due to personal reasons we could not go at that time. I promised my wife I would take her this past spring but due to the Covid outbreak you are not allowed to travel to Hawaii without quarantining for 2 weeks. My funds expire in October 2020 so basically I will lose my money unless I use the funds for other travel which I do not want to do until the Covid risk lessens. We are elderly and have other health problems so SWA is basically telling us to travel somewhere we don’t need or want to go and in the process risk our lives. What an airline!! By the way I have taken over 700 flights on SWA over the years and have been a loyal customer. As a result I will fly SWA as little as possible in the future. This will be easier now as all the other major airlines have done away with their change fees as well.

does using travel funds for a southwest flight count as a qualifying revenue flight. there are promos that require a revenue flight

I canceled over 10 upcoming flights on Southwest in mid-March just as the pandemic travel restrictions were starting in CA (I also canceled many more on 3 other airlines — I fly a couple times a week). I then went to transfer the credits to points and couldn’t find the cancelation notice (even though I wrote down when I canceled). I was told that the funds were “stuck” and therefore even though they had documentation of cancelation, I had to call corporate to have them establish the credit. I called corporate but after holding for 30 minutes, I didn’t have time to complete the transfer (but the person assured me the cancelation was in the record and would be issued when I called back). When I called back I was placed on hold for about 30 minutes and they told me that they didn’t see that I had canceled and would only issue credit for no-show (due to COVID) but the funds had to be used in a couple months (before my job will allow me to travel). Is there anything you advise?

Thank you for this great information. My question is about using SW travel funds by the expiration date, does “using” mean booking travel or travel by that date?

We have funds that expire in Sept. 2021. I plan to book flights next week for travel in Dec. 2021.

I too have the very same question…Seems it has been asked a lot on here and no one gets an answer. I sure hope to get an answer to this soon too.

So here’s the rub on travel funds, they expire 1 year after the booking date, not the travel date. But when you want to redeem them, the redemption date is the travel date, not the booking date. This is just pure evil!

Whoa! I am facing the similar issues that I read in this comment section. Really they have very conveniently kept hidden loopholes that would be experienced only by the customer who has to face such a situation. And very cleverly SW sneaks away gulping our hard earned money by luring you can have travel funds to use for future travel! Even though I pay with my credit card the travel fund could be used by only the passenger in whose name I bought the ticket. Why on earth the passenger who has enjoyed my buying ticket will get free travel funds to use but I can not use it if he/she is not flying and I need to fly for my own business to take care. Well, this time I had to cancel and rebook the tickets 4-5 times and in that rebooking I had to change my travel route that saved me and my husband more that $ 300 dollars for each of us. My husband is suffering with diabetes as well as lung cavity formed due to bacterial infection making him immunocompromised. Due to this corona/omicron fear he does not want to risk his life. Our travel funds are expiring on June 29, 2022. I spent several hours calling SW airline customer service, wait time 72 hours!, also tried calling through Southwest Credit card that I used to buy our tickets and from there trying to get some help with travel funds extension, no human available making me listening FREE MUSIC for infinite time. Why there is no e-mail facility to get in touch with them? No where on the entire site you can use e-mail contact except using the form the site want me to fill in. And unfortunately my issue is not among the reasons the page shows, I can not use e-mail route! Do you have any update about COVID 19 some modification in using travel funds beyond the expiration time limit? I would appreciate some feedback.

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How to easily redeem your southwest flight credits.

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To redeem your Southwest flight credits, you can use them to book any available cash flight or to pay for the taxes and fees on award flights. One of the places you can check your flight credits is the Southwest website.

Southwest flight credits are a form of flight credits that you might receive from one of the features we love most about Southwest Airlines. This feature is the ability to cancel a flight and receive the unused funds in the form of flight credit.

Let's explore how to make the best use of your Southwest flight credits and how to check the credits available to you.

Key takeaways

What are southwest flight credits, how to use southwest flight credits, how to make the most of your southwest flight credits, southwest flight credits faq.

• Southwest flight credits are funds toward future flights that you can earn when you cancel a Southwest reservation up to 10 minutes before the scheduled flight departure.
• You can redeem your Southwest flight credits through the Southwest website, mobile app, phone, or at a Southwest ticket counter. They can cover cash flights as well as taxes and fees associated with rewards travel.
• Southwest flight credits don’t expire, so you don’t have to worry about losing them if you don’t use them.
• Southwest allows you to transfer flight credits to someone else if your canceled fare was a Business Select, Anytime, or Wanna Get Away Plus fare.

Southwest flight credits are essentially travel funds you can apply toward future flights. They aren't the same thing as airline miles you earn from one of the air carrier's co-branded Chase credit cards . A passenger earns these flight credits when they cancel a Southwest reservation up to 10 minutes before the flight is scheduled to take off.

You can redeem your flight credits by going to the Southwest website at Southwest.com, by phone, through the mobile app, or at a Southwest ticket counter for future flights. You can reach Southwest customer service at 1-800-I-FLY-SWA (1-800-435-9792).

You can also use Southwest flight credits to cover any taxes and fees associated with rewards travel. And since Southwest doesn’t charge cancellation fees, the entire cost of your canceled ticket can be put toward your next flight; you’ll pay only if there’s a fare difference.

Do Southwest flight credits expire?

Southwest flight credits no longer expire. Southwest has eliminated expiration dates on all Southwest flight credits unexpired on or created on or after July 28, 20222. 

Keep in mind that other forms of Southwest travel funds, such as gift cards or LUV vouchers, might have expiration dates. The expiration date is typically listed on the card or travel voucher, or you can check the expiration date online.

Can I transfer Southwest flight credits?

Southwest allows you to transfer flight credits to someone else in certain cases. This feature is available for customers who buy their flights using the Wanna Get Away Plus fare, as well as the Anytime or Business Select fares.

Both the sender and the receiver of the flight credit must be Rapid Rewards Members. To access the transferable flight credits associated with your Rapid Rewards account, you need to log in to your account and select “My Account” from the menu options at the top of the page for desktop or scroll down to “My Travel Funds” at the bottom of the page for mobile and the Southwest app.

Next, select “Payment” from the menu options within your account. Any available transferable flight Credits and flight credits in your account should be listed.

Other types of Southwest travel funds

Keep in mind that you can also receive other forms of travel funds from Southwest, this includes:

• Southwest gift cards you received or bought
• Southwest LUV vouchers you received for inconveniences on past trips

These can be used similarly to Southwest flight credits, but different rules may apply.

To use your Southwest flight credit, follow these steps:

• Access your flight credits: You can do this through My Account by selecting the Payment tab on southwest.com or “Check Travel Funds” on mobile.
• Write down your original ticket confirmation number: You might need this when making your new reservation.
• Browse and select your new flight: Search for the flight you’d like to take to begin the booking process.
• Apply your flight credit: You should see an option to apply a flight credit or other travel funds in the payment section. You can do so by entering the confirmation number associated with the flight credit.
• Make sure you got a confirmation: After applying your flight credit and completing your booking, you should receive a confirmation of your payment and new booking.

You can also call Southwest or visit a ticket counter to redeem your unused funds.

Sometimes, your Southwest flight credits won’t be enough to cover the cost of your flight. This can be frustrating, especially if you weren’t planning to travel and just want to make use of your funds. But with Southwest Rapid Rewards, you’ll always earn bonus points toward future travel when you have to make a purchase.

If your Southwest flight credits aren’t enough to cover the cost of your upcoming flight, consider using a Southwest credit card to cover the difference. Chase is the credit card issuer for the Southwest credit cards, but you'll earn Southwest rewards, not Chase Ultimate Rewards. You’ll rack up some serious Southwest points and perks through one of these credit cards , which are known for being some of the best airline credit cards . 

For example, a Southwest credit card can even help you earn the Companion Pass faster, which lets you take a travel companion with you for free on all your Southwest flights, excluding taxes and fees. You can also use flight credits in conjunction with Rapid Rewards points or with a Southwest gift card.

Southwest’s cancellation policy is extremely generous and is just one of the reasons we love the airline . Even though their cards are some of the best travel credit cards , you’ll need to be aware of the rules associated with redeeming your Southwest flight credits and keep track of any information you’ll need to access your funds. With these tips in mind, you can worry less about canceling flights because of a travel disaster and start putting your funds toward your next travel adventure.

How many Southwest travel funds can I use?

You can use up to three forms of payment per Southwest transaction, including travel funds and vouchers. As long as your travel funds are valid for the flight date and passenger(s) in question, you can apply as many as three separate vouchers to the same purchase.

It’s important to note that because Southwest only allows up to three forms of payment per transaction, your combined vouchers must cover the entire cost of the flight(s), including fees and taxes. If you don’t have enough flight credits to pay the entire balance — or are using LUV vouchers, which require taxes and fees to be paid separately — you’ll be limited to using two vouchers. In that case, you will need to use an alternate form of payment, like a travel credit card, for the balance.

Can I use my flight credits on the Southwest app?

Yes, you can use flight credits (as well as LUV vouchers and Southwest gift cards) when booking a flight through the Southwest mobile app.

As with all other Southwest booking platforms, you are limited to a total of three payment options per booking. If you are using multiple flight credits or LUV vouchers to book a flight, you’ll need to ensure they cover the full cost (airfare plus any government fees, taxes, or charges).

Otherwise, the maximum number of flight credits or vouchers you can use per booking is two. That is so you can cover the difference with a credit card or other payment method without exceeding the three-payment-method maximum.

Should I convert my Southwest flight credits to points?

If you have Southwest flight credits, you’ll have the option to convert travel funds into Southwest Rapid Rewards points . Depending on how you plan to use those funds, this may or may not be a good idea.

If you plan to book a flight prior to your funds’ expiration, converting might not make sense. In many cases, you could lose money on the funds-to-points conversion, which gives you less flight for your money.

However, there are some cases in which converting might be the right idea. This is the case if:

• You have existing Rapid Rewards points but are slightly short of how many you need to book the desired flight. Converting funds to points would give you a large enough balance to book the trip you want.
• You book flights for your family, friends, or other groups. The flight credits are linked to your name and can be used only for your own flights. Rapid Rewards points can be transferred, shared, or used to book flights for others.

How do I extend my Southwest flight credits?

Southwest flight credits that were created on or after July 28, 2022, never expire, so you no longer have to worry about extending your flight credits. 

Can I transfer my Southwest flight credits to someone else?

Yes, Southwest enables you to transfer flight credits to someone else as long as your fare type is a Wanna Get Away Plus, Anytime, or Business Select. Also, keep in mind that both you and the receiver of the flight credit must be Rapid Rewards Members.

Southwest flight credits: bottom line

If you've had canceled flights with Southwest, you might be sitting on a list of valuable Southwest flight credits. These credits are a flexible way to book future travel, covering both cash flights and the taxes and fees on award flights. The best part? They don't expire, giving you the freedom to plan your next adventure on your own schedule.

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You can use Southwest LUV Vouchers and gift cards for travel purchased through Southwest®, excluding the Southwest Airlines® Group Desk and Southwest Vacations®. Southwest LUV Vouchers must be redeemed and all travel completed by the expiration date indicated. When booking a flight, you’ll see an option to apply a Southwest LUV Voucher or gift card on the payment screen.

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You can now convert Southwest vouchers into points — but should you?

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In light of the restrictions COVID-19 has imposed on the travel industry, Southwest just announced a new flyer-friendly policy: You can now convert Southwest travel vouchers into  Southwest Rapid Rewards points . Here’s how the conversion process works, and why it’s worth considering. (Hint: You’ll get more value when you turn vouchers into points!)

How to convert Southwest travel vouchers into Southwest points

When you purchase a Southwest flight, you can cancel it for free and refund yourself in the form of “travel funds.” These can be used towards future Southwest flights.

If you’ve got Southwest travel funds that expire by September 7, 2022, Southwest is giving you the option to convert them into Southwest points. You must do so before December 15, 2020, through this link . You’ll see the link at the top of your  Southwest account after signing-in.

For every 1.28 cents you have in travel funds, Southwest will give you 1 Southwest point. If you’ve got a $50 travel fund, you can convert it into 3,906 Southwest points. Note that you cannot convert travel funds into points in an account other than your own. The name on the travel fund must be the same as the Southwest Rapid Rewards account in which you’re requesting a points deposit.

Is this a good deal?

Southwest travel funds expire within two years of purchase. In other words, you can generate points when you:

• Purchase and cancel Southwest flights to receive Southwest travel funds until September 7, 2020
• Convert those travel funds into points by December 15, 2020

But why would you want to do this?

1. You can purchase Southwest flights at a discount

With this method, you’re essentially buying Southwest points for 1.28 cents each. The average value of Southwest points  is 1.5 cents toward Southwest flights, although redemption values can sometimes be as low as 1.3 cents per point. For example, if you open a personal  Southwest credit card  and earned its 65,000 point bonus after spending $2,000 on purchases in the first three months of account opening, you could redeem them for $835 to $975 in Southwest flights.

Buying points for 1.28 cents and redeeming them for 1.5 cents is a nice way to get a sizable discount on Southwest flights you’d pay for anyway.

If you have any Amex airline incidental credits left, you may be able to effectively turn those credits into Southwest points. Southwest flights under $100 have been known to trigger the Amex airline credit (although this is an unofficial method and may not always work). You can buy a cheap Southwest flight which will hopefully trigger the airline credit on your Amex card, cancel the flight, receive a refund in the form of a travel voucher and then convert the voucher into points.

2. You’ll earn bonuses on Southwest gift cards

You can find Southwest gift cards at many grocery stores, which allows you to take advantage of grocery store bonuses that come with the best grocery credit cards . For example, the Blue Cash Preferred® Card from American Express offers 6% cash back on the first $6,000 spent at U.S. supermarkets each calendar year, then 1% (terms apply). Cash back is received in the form of Reward Dollars that can be redeemed for statement credits.

On top of that, you can sometimes find discounted Southwest gift cards, making your savings even bigger.

You can use these gift cards to book Southwest flights, cancel the flight and receive a refund in the form of travel vouchers and convert those vouchers into points.

3. It eliminates expiration dates and increases flexibility

Southwest travel funds expire within two years but  Southwest points do not expire . If you’re like many other would-be travelers, you’re probably not certain when you’ll travel again. May as well ensure the safety of your travel funds by converting them to points and patiently waiting for travel to return.

Additionally, Southwest points allow you to book a ticket for anyone, while travel funds can only be used for those whose name is attached to the certificate. So if you’re ever booking a flight for a family member or friend, you’ll be much better off with points over funds.

A word of caution

If you’ve got travel funds that expire by September 7, 2022, it seems like a no-brainer to convert them to points. But there are a couple of things you should know.

Most importantly, you cannot redeem a mix of cash and Southwest points for a flight. If you’re using points, you need ALL the points required for your flight, or they’re useless. This is not the case with Southwest travel funds. For example, if a flight costs 10,000 points, but you’ve only got 9,500 points, you’ll have to earn another 500 points before you can book your flight. Alternately, if a flight costs $100, and you’ve got $70 in travel funds, you can redeem your find and pay $30 in cash for that flight. Much less complicated!

If you do need to top up your Rapid Rewards account, you can transfer Chase Ultimate Rewards points to Southwest at a 1:1 ratio.

Additionally, you’re unable to convert your points back into a travel credit if you change your mind later. This is a one-way street, so be sure you want to forfeit your travel fund for points.

Bottom line

For a limited time, Southwest travel funds are more useful than ever. You can convert the cash value to Southwest points at a rate of 1.28 cents per point. This is 0.22 cents less than the average value for Southwest points, so it can be a good deal!

If you’ve got $200 in travel funds, you can convert them to 15,625 points, which are worth ~$234.38 in Southwest flights. That’s a nice boost for very little effort.

You can purchase Southwest flights and refund them in the form of travel funds by September 7, 2020, for your funds to qualify for conversion. And the deadline for converting those funds is December 15, 2020.

Let us know if you have any questions! And  subscribe to our newsletter   for more posts like this delivered to your inbox.

Joseph Hostetler

Joseph Hostetler is a full-time writer for Million Mile Secrets, covering miles and points tips and tricks, as well as helpful travel-related news and deals. He has also authored and edited for The Points Guy.

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Southwest Airlines flight makes emergency landing in Denver after engine part falls off Boeing 737 plane

This is now the fourth time a boeing plane had to divert to denver for issues so far this year.

Boeing is 'in deep trouble': Bill George

Harvard Business School executive fellow Bill George reacts to criticism of the aircraft company due to recent plane issues on 'The Big Money Show.'

A Southwest Airlines flight had to make an emergency stop after an engine part fell off during takeoff from Denver International Airport on Sunday morning. 

The Boeing 737-800 plane was headed for William P. Hobby Airport in Houston when the engine cowling fell off and struck the wing flap during takeoff, according to The Federal Aviation Administration (FAA).

The FAA released a statement Sunday morning saying that the flight returned safely and that an investigation into the incident is ongoing. 

"Southwest Airlines Flight 3695 returned safely to Denver International airport around 8:15 a.m. local time on Sunday, April 7, after the crew reported the engine cowling fell off during takeoff and struck the wing flap," the statement read. "The Boeing 737-800 was towed to the gate. The FAA will investigate." 

BOEING PAYS ALASKA AIRLINES $160 MILLION IN CASH IN 'INITIAL PAYMENT' FOLLOWING MID-AIR BLOWOUT

FILE- A Southwest flight lost a part mid-air and was forced to make an emergency landing. (Bruce Bennett/Getty Images / Getty Images)

Southwest Airlines also released a statement to Fox Business echoing the FAA.

Southwest Flight 3695 returned to Denver International Airport this morning and landed safely after experiencing a mechanical issue. Our Customers arrived at Houston Hobby on another aircraft, approximately three hours behind schedule. We apologize for the inconvenience of their delay, but place our highest priority on ultimate Safety for our Customers and Employees. Our Maintenance teams are reviewing the aircraft.

FOX Business also reached out to Boeing for comment on the matter. Boeing referred FOX Business to Southwest for information about their fleet operations.

According to Fox 31, this is the fourth time a Boeing plane has had to divert to Denver for issues so far this year.

The most recent issue happened on March 29, when a United Airlines flight from San Francisco to Paris was forced to divert to Denver after flight crew members on board the Boeing 777-200 plane reported having an issue with one engine.

Prior to that incident, another United Airlines flight had to divert to Denver on its way to San Francisco from Boston when the Boeing 757-200 plane was reported to have wing issues mid-flight.

The first incident occurred in January, also involving United Airlines, when a flight headed to Las Vegas from Washington D.C., was diverted to Denver after flight crews reported a crack windshield on the Boeing 737-800 plane.  

Last week, United Airlines pilots were asked to take unpaid time off next month as the carrier contends with Boeing manufacturing delays. 

UNITED ASKS PILOTS TO TAKE UNPAID TIME OFF AS BOEING ISSUES PERSIST

Dave Calhoun, CEO of Boeing, leaves a meeting with Sen. Mark Warner, D-Va., in Hart Building, on Wednesday, January 24, 2024. Calhoun was meeting with senators about recent safety issues including the grounding of the 737 MAX 9 planes.  (Tom Williams/CQ-Roll Call, Inc via Getty Images / Getty Images)

"We can confirm that due to the recent delays in Boeing deliveries, our forecasted block hours for 2024 have been reduced and we are offering our pilots voluntary programs for the month of May to reduce excess staffing," the carrier previously told FOX Business in a statement. 

The announcement shows how safety concerns involving Boeing's 737 Max are still impacting some of its biggest customers. 

According to a recent regulatory filing, United anticipated receiving 77 Boeing 737 Max 8 and 9 jets in 2024. Now, it expects only 56. 

Boeing was also told it is not permitted to expand production of its 737 Max planes while regulators investigate the company and its supplier, Spirit AeroSystems. The investigation follows an incident in January involving a Boeing 737 Max 9 operated by Alaska Airlines in which a door plug on the aircraft blew out mid-flight.

Boeing announced that week that they had paid Alaska Airlines approximately $160 million in compensation following the January midair blowout. 

FAA STEPPING UP OVERSIGHT OF UNITED AIRLINES, MAY PAUSE SOME CERTIFICATIONS

Investigator-in-Charge John Lovell examines the fuselage plug area of Alaska Airlines Flight 1282 Boeing 737-9 MAX. (NTSB / Fox News)

According to an SEC filing, the money was "initial compensation" from Boeing "to address the financial damages incurred as a result of Flight 1282 and the 737-9 MAX groundings."

The airline said that they lost "approximately $160 million" in their first quarter.

"As a result of the Flight 1282 accident and the Boeing 737-9 MAX grounding, we lost approximately $160 million in Q1 pretax profit, primarily comprising lost revenues, costs due to irregular operations, and costs to restore our fleet to operating service," the filing said.

Alaska Airlines added that Boeing is "expected" to provide "additional compensation" in the future. The exact amount and its terms are not known at this time.

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The Jan. 5 incident prompted the FAA to ground similar Boeing 737 Max 9 jetliners to allow for inspections, which resulted in thousands of flight cancelations.

FOX Business' Daniella Genovese and Sarah Rumpf-Whitten contributed to this report.  

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Southwest Boeing loses engine cover. Here's what to know

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WHAT IS AN ENGINE COWLING COVER?

What did southwest say, why did the engine cowling cover fall off, what else has fallen off a plane recently, is it safe to fly, what happens next.

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Faa probing boeing whistleblower's quality claims on 787, 777 jets.

The U.S. Federal Aviation Administration (FAA) is investigating a Boeing whistleblower's claims that the company dismissed safety and quality concerns in the production of the planemaker's 787 and 777 jets, an agency spokesperson said Tuesday.