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Cruise to Hamburg, Germany

Hamburg shore excursions, amazing experiences coming soon., sorry, there are no excursions for this port at this moment., things to do in hamburg.

Gain a New Perspective

Frontal view of the town hall in Hamburg, Germany

Hamburg has more museums than almost any other city in Europe, but the best way to gain an education is by visiting the historical sights themselves. Visit the Rathaus City Hall, with a 19th-century facade making for a perfect backdrop for selfies. Then, ascend the steps of the baroque Church of St. Michael to enjoy a panorama from 432 feet in the air.

Venice of the North

A boat traveling through a canal in the famous Speicherstadt warehouse district in Hamburg, Germany

Did you know Hamburg has more canals than Venice? A Hamburg harbor boat trip is one of the most exciting things to do here. Cruise through the historical warehouses along the Speicherstadt canal for a breathtaking experience.

Toast the World

Your Hamburg cruise probably won't stop in the middle of the night, but you can still appreciate the fun of the Sankt Pauli nightlife district. Many of its bars are open during daytime hours. Want to learn about the roots of the local brew? Check out Groninger Privatbrauerei, a baroque building where they brew a much-loved Pils.

Local Cuisine

Food in Hamburg has nothing to do with what you know as hamburgers. Herring is the most common fish here — it's served marinated in vinegar and fried as Brathering , a popular choice for lunch or dinner. Hamburger Hummersuppe , on the other hand, is a creamy lobster-based soup, while Hamburg sweets include sugary Franzbrotchen pastry and Hamburger Speck candies.

In addition to being cosmpolitan and chic, Moenckebergstrasse is Hamburg's most iconic shopping street. Stop in at the aptly named Art of Hamburg near the harbour to find forward-thinking fashions and handcrafted bags and other accessories during your Germany cruise. Take a trip back in time at Walter Eisenberg der Mutzenmacher, a classic hat shop, or take home an ornate beer stein.

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Ship arrivals

Cruise ships on the elbe current ship arrivals in the port of hamburg.

The Port of Hamburg , also known as the Gateway to the World, attracts visitors with its variety of ship arrivals and first-class cruise terminals . With three cruise terminals, Hamburg is the starting point for most cruises to and from Germany. Here you can find information on current cruise ship arrivals at the Cruise Centre Baakenhöft, the Docking Station in Altona and Kronprinzkai in Steinwerder. The innovative and ultra-modern new HafenCity Cruise Centre will also open in 2025. Immerse yourself in the maritime flair of the Port of Hamburg and discover the first-class venue for cruise ship fans.

Impressive cruise giants: Ships that regularly call at Hamburg

Every year, dream cruise liners call at the Port of Hamburg: These include the Queen Mary 2 and the Queen Victoria from Cunard , the Mein Schiff fleet from TUI Cruises and the AIDA cruise ships, including the AIDAperla and the AIDAsol .

MSC Cruises also impresses with luxury and elegance, for example with the MSC Preziosa , a jewel of modern cruising. All this makes Hamburg one of the most popular cruise ports in Europe and makes cruisers' hearts beat faster!

Ship arrivals in April

Auslaufen Kreuzfahrtschiff AIDAprima Estimated Vessels

• Anleger St. Pauli Landungsbrücken

Departure parade Estimated Vessels Celebrations

Docking CAP SAN DIEGO

• Überseebrücke Hamburg

Entry parade with official opening of the 835TH HAFENGEBURTSTAG HAMBURG Estimated Vessels Celebrations

Kreuzfahrtschiff AIDAprima liegt vor den Landungsbrücken Estimated Vessels

Open Ship Brigg Eye of the Wind (Traditionssegler) 

• Sandtorhafen Hamburg

Rolling home - parade of traditional and museum ships

• Museumshafen Oevelgönne

Ship arrivals in June

Get an overview hamburg's cruise terminals, hamburg cruise centre altona.

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Hamburg (Germany)

Cruise port schedule, live map, terminals, news.

Region Baltic - Norwegian Fjords - Russia

Local Time 2024-04-10 17:12

Port Hamburg cruise ship schedule shows timetable calendars of all arrival and departure dates by month. The port's schedule lists all ships (in links) with cruises going to or leaving from Hamburg, Germany. To see the full itineraries (ports of call dates and arrival / departure times) and their lowest rates – just follow the corresponding ship-link.

Port Hamburg (Hamburger Hafen) is Germany's largest seaport and one of the world's largest cruise ports, currently ranked Europe's 2nd-largest (after Rotterdam Holland ) and the world's 15th-busiest. It is also an Elbe River port handling ~10,000 inland vessels (including river cruise ships) annually.

As cruise port, Hamburg is currently ranked Europe's 2nd largest (after Southampton England ) and the world's 9th largest. The city has population around 1,8 million (metro over 5 million).

Hamburg is a major turnaround/cruise homeport in Northern Europe and one of the continent's largest ports of call on itineraries crossing the Atlantic Ocean and in the Baltic Sea (Norwegian Fjords, Scandinavia and Russia).

Port Hamburg (aka "Hafen Hamburg") is on Elbe River, approx 110 km (70 mi) from the North Sea. This is Germany's largest cargo / containership port. The port has large shipyards for shipbuilding and repairs and refurbishments of mega yachts and large cruise liners . A big part of the port's cruise ship schedule has listed (as homeported) vessels from the fleets of the German companies AIDA, TUI , Hapag-Lloyd , Fred Olsen , as well as CroisiEurope riverboats.

In the period October-April, HafenCity offers numerous sightseeing tour options, including the harbor waterway. There are also many great places for leisure, dining, shopping, and entertainment.

AIDA Kreuzfahrten is Hamburg Port's largest customer with year-round homeporting/turnaround operations. In 2023, AIDA alone had booked 124 ship berthings. AIDA also sponsors the annual maritime events Hamburg Harbour Birthday (May 7th) and the Hamburg Cruise Days (in September).

HafenCity Hamburg

HafenCity is an inner-city district of Hamburg. In the year 2000 (February 29), the city's Senate gave its approval to the Masterplan for building the new district. This project transformed the port's fringes (around downtown).

The plan originated in 1991 (after the fall of USSR / Cold War's end). Since 1995, the port's owner HafenCity Hamburg GmbH company started acquiring (secretly purchasing) crucial land areas that were private properties, adding them to the port's city-owned land.

In May 1997 was officially presented the "Vision HafenCity" design plan to the public. The plan required the inner city to regain its waterfront land (primarily Altona's River Elbe embankment, between Fischmarkt and Museumshafen). This affected only narrow land areas on the riverfront.

An area of approx 1,6 km2 (0,6 mi2) had be developed into a luxury inner-city district with mixed types of buildings (residential, leisure, cultural, business). The HafenCity area was removed from the Port of Hamburg territory. Under public law, a special fund was established to hold public lands in the city's ownership. The new Altenwerder container terminal was also funded by the city.

HafenCity urban development planning was launched in April 1999. The Hamburgplan project's official approval was announced in October 1999. HafenCity's urban redevelopment plan was approved by the city's Senate in February 2000. The plan was then opened up to discussion through various public events.

The Masterplan integrated existing and new buildings with the port's waterways. It also included the elevation of buildings (for flood protection) and the development of HafenCity's neighborhoods.

All city's cruise tourist activities are managed by CGH (Cruise Gate Hamburg). The company is co-owned by Hamburg Airport (49%) and Hamburg Port Authority (51%). The company was established in 2015 and is in charge of berth assignments at Steinwerder Terminal and (since 2016) also at the cruise terminals HafenCity and Altona. In September 2018, CGH turned its cruise terminal parking into multi-use parking also available for trucks (around 50 trailer lots) on no-ship days. The parking is CCTV-monitored and has restrooms.

Hamburg cruise port

Port Hamburg handles 10000+ ship calls per year. It has a total of 43 km / 27 mi quay walls. It serves 1200+ freight trains per week. It has 4 top-modern containership terminals, 7300+ logistic firms. The port handles over 0,5 million cruise tourists annually.

In 2015, MSC Cruises brought to the city 100,000+ tourists via 13 itineraries/visits. MSC Splendida (max capacity 3929 pax) became the biggest cruise vessel homeported in Hamburg. On June 1, 2015, while berthed (at Altona Terminal), AIDAsol was powered pierside by an LNG Hybrid Barge. The barge is a floating powerplant, on which LNG (liquefied natural gas) is heated and passed on to generators (5 motors) to produce electricity for the hotel operations on the ship while docked in port. The total power output provided by the barge is 7,5 MV. The new practice reduces greatly bad emissions and particle discharge in port (NO emissions by up to 80%, CO2 emissions by 30%).

In October 2015, Costa Group ( Carnival Corporation 's subsidiary controlling 3 brands - AIDA, Costa, Costa Asia) opened in Hamburg its Carnival Maritime facility. Carnival Maritime Center (supported by Lufthansa Technik) improves ship-to-shore communications by processing in real-time port traffic data with a single goal - to reduce to minimum cruise ship incidents in the port. Carnival Maritime also monitors the ships' fuel consumption and wastewater.

In February 2016, Carnival Corporation announced its collaboration with the Hamburg port's Vessel Coordination Center (abbrev HVCC) in order to facilitate port entries for the vessels of its subsidiary companies AIDA and Costa. Carnival will share the ships' expected port arrival/departure times with the port's NTK department, which will match the provided info with the port's current vessel traffic data and adjust (if necessary) the ship's speed. The optimized speed control results in fuel savings (lower fuel consumption and bad emissions) and reduced wait times in port. The HVCC center serves ocean-going ships (cruise vessels, feeder and inland waterway vessels) in Port of Hamburg, while its NTK department is controls the traffic flow. The HVCC is a joint venture of port's 2 containership terminal operators - HHLA and CTH (Eurogate).

On May 7, 2016, in Hamburg was christened the new AIDA ship AIDAprima . The vessel arrived in port together with AIDAaura . The event coincided with the port's 827th anniversary and featured a grandiose firework show. Prima docked at Altona, while Aura berthed at Steinwerder. Between May 5-7, 2017, over 1 million people enjoyed Germany's largest maritime festival live (on TV or social media). Over 355,000 passengers watched the Prime Time Special broadcasted live on AIDA's media channels. In 2016, the cruise port reported record-breaking year with a total of 171 ship calls and handled 710,000+ passengers.

In 2017, AIDA had 6 vessels deployed here for a total of 82 ship calls. Also in 2017, for the first time ever, NCL Norwegian homeported a ship ( Norwegian Jade ) in Hamburg. The ship's itineraries were 6-8- 9-nights (themed Norwegian Fjords, Norway and North Cape , Western Europe). During season 2017, the port reported a 12% increase (over 2016) in cruise passenger shipping traffic. Maiden port calls made the liners MSC Preziosa ( MSC ), Norwegian Jade ( NCL ) and Independence of the Seas ( RCI ).

In 2018, the cruise port had scheduled (booked) 220 ship calls (handled 212) by 50 different vessels and 26 different companies, with expected over 880,000 passengers. On May 13 here was held the naming ceremony of TUI's new (and ever-largest) liner Mein Schiff 1 . Other maiden calls included AIDAnova and MSC Meraviglia . Port's biggest cruise customer (AIDA) had booked 88 ship calls by 8 ships. The second biggest (MSC) booked 36 calls.

• In 2018, MSC homeported here the company's ever-largest vessel - MSC Meraviglia (launched 2017), together with the fleetmate MSC Magnifica (max capacity 3605 pax). On June 24, 2018, the port received its ever-largest passenger ship - Meraviglia (max capacity 5386 passengers, 1400 crew, LOA length 315 m, GT 171598 tons).
• In 2018, AIDA Cruises homeported here AIDAperla (launched 2017, max capacity 3400 pax). Between March-October 2018, the ship operated a 7-day itinerary to Southampton , Le Havre , Zeebrugge , Rotterdam .
• Since July 2018, Port Hamburg offers 10% port fees discount for ESI-registered cruise vessels registered (Environmental Ship Index). ESI evaluates NOx and SOx quantities and CO2 emissions released by ships.
• In late-October 2018 was reported that UK's eventual Brexit will seriously impact Port's trade volumes. ~1000 companies in Hamburg closed their businesses with British companies. Brexit impacted ~17,5% of the city's economic output.

With the inauguration of Cruise Center Baakenhoft (July 1, 2020), Port Hamburg (Kirchenpauerkai Baakenhafen, eastern HafenCity) started to serve cruise ships with previously booked dockings for Chicagokai (HafenCity-CC1). The Baakenhoft Terminal is only a temporary alternative for CC1, as this passenger terminal is going to be rebuilt and integrated into the new leisure complex in Uberseequartier.

Due to the Coronavirus crisis, in 2020 the Port handled just 81 cruise ship calls. In 2022, the cruise port reported a record year with 280 ship calls (49 different vessels from 20 brands/companies), including 10 maiden) and handled ~750,000 passengers. Additionally, the Port received 41 river cruise ship visits. Altona Terminal's shore power station served 30 vessels.

In 2023, for the first time, the Port handled 1 million cruise passengers within a year. On November 12th, the lucky family (parents and their two kids) boarded MSC Euribia at Steinwerder Terminal.

For 2024, the Port's schedule listed 268 ship calls ( booked berthings) including 9 maiden/first-time visiting ships (Azamara Onward, Costa Favolosa, Cunard's Queen Anne, Disney Dream, Sky Princess, TUI's Mein Schiff 7, Oceania Sirena, Seabourn Quest, Ocean Albatros).

Port Hamburg

Port Hamburg (officially "Hamburger Hafen") is on Elbe River and approx 110 km (70 mi) from North Sea/Baltic Sea. It is ranked the country's largest cargo port In terms of TEU-containers volumes, as well as Europe's second-busiest (following Rotterdam ).

According to a study conducted in 2019 (prior to the COVID crisis), Port Hamburg's cruise shipping business generates an annual GVA (gross value-added) EUR 420 million and directly supports ~4500 full-time jobs, besides direct employment with cruise shipping companies .

The harbor waterway covers a total area of approx 74 km2 (nearly 88% usable), of which the land area is approx 43 km2 (usable 34 km2). Port's facilities serve mainly large container ships , liquid- and bulk cargo carriers, and passenger vessels ( ferries and cruise ships).

• Container terminals are EUROGATE (6 berths, total quay length 2050 m, 21 cranes), Altenwerder (4 berths, total quay length 1400 m, 26 cranes), Burchardkai (8 berths, total quay length 2850 m, 22 cranes) and Tollerort (4 berths, total quay length 1240 m, 12 cranes).
• The multi-purpose terminals are Buss Hansa (quay length 840 m), Buss Ross (quay length 230 m) and Rhenus Midgard (quay length 500 m).
• The bulk cargo terminals are GTH Getreide (quay length 270 m), Louis Hagel (quay length 300 m) and Steinweg (quay length 1150 m).
• The liquid cargo terminals are Buss Hansa (quay length 840 m), Vopak (quay length 840 m) and Elbe MineraLlwerke (operated by Shell).
• The cruise passenger terminals are Altona (1 berth, quay length 326 m), HafenCity (2 berths, quay length 345 m) and Steinwerder (1 berth, quay length 330 m).

The Port operates ~2000 container train services weekly, ranking it Europe's largest rail container port. Over 611,000 TEUs throughput by rail was reported for Q3 2017. This service is provided by 220 freight trains (total 5900 wagons). Haamburg serves around 11% of Germany's total rail freight traffic.

The Port supports 155,000+ jobs (in the metro region) and also generates an annual GVA (gross value added) of EUR 21,8 billion (FY2017).

For 2017-Q3, the port handled 104,3 million tons of general and bulk cargoes and 6,8 million TEUs. The Port's container throughput features Northern Europe's lowest percentage of empty containers (13,7%).

• Of all the 6.8 million TEUs in Q2 2017, 3,5 million were import and 3,2 million export. The main boxship traffic is with China (2,5% growth over Q3 2016, or 2 millionTEUs). Baltic shipping trade increased by 2,8% (1,4 million TEUs), of which with Sweden (20,9% / 220.000 TEUs), Poland (7,7% / 172,000 TEUs), Lithuania (95,000 TEUs), Latvia (88,000 TEUs), Estonia (35,000 TEUs). A significant increase in container traffic was reported for the port's trade with Vietnam (62,6% / 52,000 TEUs), Chile (43,4% / 57,500 TEUs), Mexico (22,7% / 68,000 TEUs), Israel (25,5% / 57,000 TEUs).
• The number of large boxships (slot capacities 14K-18K TEUs) visiting Hamburg increased by 36,9% (167 vessels). The number of ULCV (ultra-large constainerships with capacities 18K-20K+ TEUs) increased 87,8% (77 vessels). Maiden calls in 2017 were made by the mega-ships MOL TRUST (capacity 20,170 TEUs) and MUNICH MAERSK (capacity 20,568 TEUs).
• In 2017, seaborne freight cargo handled in Port Hamburg was 138 million tons, while the containership traffic was 8,9 million TEUs.
• On July 19, 2018, the ULCS (Ultra Large Container Ship) Cosco Shipping Universe docked at Tollerort Terminal (HHLA). The huge boxship (LOA length 400 m, width 59 m, draft 18 m, max cargo capacity 21237 TEUs) operates along the maritime Silk Road between Asia and Europe.

In 2017, the HHLA company (Hamburger Hafen und Logistik AG) increased its revenue to EUR 1,25 billion (or over 6% compared to 2016's EUR 1,18 billion). The company operates 3 container terminals at Port Hamburg (Altenwerder, Burchardkai, Tollerort), also providing cargo handling and logistics by rail, road and sea. In fiscal year 2017, HHLA handled a total, of 7,2 million TEUs (6,7 million in 2016, or 8,1% increase).

In 2019 (on July 23) started the planned Elbe River deepening and widening works by MV Scheldt River (trailing suction hopper dredger, IMO 9778143). The project increased seaport's max draft from 13,5 to 14,5 m (44-47,6 ft).

In 2019, the cruise port handled 214 ship calls from 18 different companies/brands and 41 different vessels. Among the visiting liners were 7 newbuilds with maiden port calls - MSC Grandiosa , Costa Smeralda , TUI Mein Schiff 2 , World Explorer ( Quark Expeditions ), Hanseatic Nature and Hanseatic Inspiration ( Hapag-Lloyd ), Roald Amundsen ( Hurtigruten ).

In October 2019, Hafen Hamburg announced a EUR 76 million project for creating an alternative power supply ( dockside power capabilities ) for city-grid electricity supply provided to berthed vessels. The project started in November 2022, with completion rescheduled to 2023-Q2 (Steinwerder) and 2024-Q2 (HafenCity). The shoreside power will be provided to ULCV boxships (8 connection points at the container terminals Predohlkai, Burchardkai, Europakai) and cruise liners (at all passenger terminals, with connection points at HafenCity-CC1 and Steinwerder-CC3).

In May 2021, the boxship CMA CGM Jacques Saade (23000 TEUs) became the first Megamax-class ULCV to utilize Elbe River's increased (by 90 cm, now 13,1 m / 43 ft) draft en route to Hafen Hamburg. The Lower-Outer Elbe navigation channel (Wedel and Blankenese) was deepened and widened (in some places) to enable bigger seagoing vessels to safely navigate the inland waterway.

Hamburg port statistics 2018

In FY2018 (fiscal), Port Hamburg handled a record of 46,8 million rail-freight cargo tons (+4,7% over FY2017) from a total of 135,1 million sea-shipping cargo tons (-1%). The containerized cargo was 2,44 million TEUs (+4,7%). The number of handled cargo trains was 60,000+ (~1,6 million freight cars). Other stats included:

• imports 79,7 million tons (+1,7%)
• general cargoes 90,9 million tons (-0,9%)
• bulk cargoes 44,2 million tons (-1,2%)
• TEU containers - total 8,7 million (-1%), loaded 7,6 million (0%), import 4,6 million (-0,6%), export 4,2 million (-1,5%)

Cruise port stats included:

• FY2019 (booked) 2016 ship calls (+1,9%)
• FY2018 (handled ship calls) 212 (+7,15 over 2017)
• FY2018 (handled passengers) 900,562 (+10.8% over 2017)

Hamburg Blohm+Voss shipyard

Port Hamburg is also famous for the shipyard Blohm+Voss (Blohm und Voss). Since 2016, this German shipbuilding and engineering company is owned by the Bremen -based, family-owned company Lurssen. The Hamburg shipyard was acquired by Star Capital Partners (private equity investor) from ThyssenKrupp (industrial group) in December 2011. The yard's purchase price remained undisclosed. With the acquisition of Bohm and Voss, Luerssen combined 6 shipyards in Germany with total employees around 2800.

Blohm+Voss (founded in 1877) is a shipbuilding and engineering company that provides services to both the military and civil sectors. The company also builds oil rigs, manages a drydock yard and provides regularly scheduled maintenance, refit and shiprepairs for large-sized cruise vessels. For bigger refit jobs, the shipyard manages ~3500 workers. There are also "flying squads" (groups of skilled workers) who are often sent to work on vessel refits at other shipyards.

The Hamburg shipyard is also famous as the world's leading shipbuilder of mega-yachts. Here were constructed the world's ever largest yachts, owned by billionaires, businessmen and sovereign states. The list of private mega-yachts constructed here features (in brackets are shown LOA length and shipowner's name):

• A (119 m, Andrey Melnichenko)
• Dubai (162 m, Sheikh Mohammed bin Rashid Al Maktoum)
• Eclipse (163 m, Roman Abramovich)
• Lady Moura (105 m, Nasser Al-Rashid)
• Savarona (136 m, Emily Roebling Cadwallader)

On October 13, 2015, at Blohm+Voss shipyard (Dock Elbe 17) berthed the largest cruise ship ever visiting Hamburg - the NCL ship Norwegian Escape . The new ship arrived to receive adjustments of its scrubber system and for final inspection, then sailed to Bremerhaven for final equipment. NCL Escape visited again on Oct 23, docking at the Steinwerder terminal. The ship departed on Oct 25 on a 2-night maiden voyage to Southampton , followed by a Transatlantic crossing to Miami (Oct 29).

Cruise itineraries to and from Hamburg Germany

Follows a list of destinations visited by cruise ships leaving out of Hamburg:

• Round-trip Baltic cruise itineraries leaving from Hamburg visit Norway (Norwegian Fjords) or Scandinavia and Russia (with overnight stays in St Petersburg). Most round-trips are to Norway (7-days in length) operated during summer.
• The week-long Northern Europe (Nordeuropa) itineraries visit UK (Southampton), France (Le Havre-Paris), Belgium (Zeebrugge-Bruges), Holland (Amsterdam).
• Longer southbound roundtrip itineraries visit Canary Islands and Madeira combined with other ports in Portugal, Spain, France and often England.
• Round-trips to Iceland from Hamburg visit Akureyri, Isafjord, Reykjavik, often combined with UK ports.
• British Isles itineraries (around Britain) visit ports in Scotland (Invergordon, Kirkwall, Greenock-Glasgow), Ireland (Dublin, Cork) and England (Southampton, Portsmouth).
• Regularly, the Cunard QM2 liner offers 2-day cruises to Southampton England and 9-day Transatlantic crossings to NYC New York .
• Short-break (mini cruises) leaving round-trip from Hamburg are offered mainly by AIDA (4-nights) and visit Holland (Ijmuiden) and England (Dover).
• The list of offered one-way departures from Hamburg to major home-ports in Northern Europe includes itineraries ending in Kiel Germany or Amsterdam Holland .
• Scandinavia and Russia itineraries visit the Baltic capitals of Denmark ( Copenhagen ), Sweden ( Stockholm ), Estonia ( Tallinn ), Russia ( St Petersburg /overnight stay).
• Transatlantic crossings on repositioning cruises from Hamburg to USA and Canada-New England are one-way itineraries offered at the end of the season (late August - early September). These westbound ship relocation routes often include stops in Iceland and Greenland, UK (ports in England, Scotland, Ireland) and end in New York City. Longer crossings may end up in Florida ( Miami or Fort Lauderdale ) with included stops in the Azores and often - Bermuda.
• Relocation cruises to the Mediterranean leaving from Hamburg are offered mostly by Costa and MSC ships repositioning to their home-ports in Italy ( Savona , Genoa , Civitavecchia-Rome , Venice ).

Hamburg cruise terminal

Port Hamburg currently has 4x cruise terminals - 3x main (HafenCity, Altona, Steinwerder) plus the smaller/alternative Uberseebrucke.

The three main terminals are capable of handling the world's largest passenger ships while Uberseebrucke has capacity to accommodate smaller-sized/expedition ships, sailing ships and superyachts.

All facilities are on Elbe River.

Cruise ships usually arrive in Hamburg in the early morning (7, 8, 9 am) and depart in the late afternoon (5, 6, 7 pm).

Hafen Hamburg has dedicated terminals for handling all types of cargo (TEU containers, general, bulk, grab, project, agri, liquid, oil, gas), reusable waste products, recyclable materials.

The Port's site area is sized over 70 km2 (30 mi2) with more than 50 handling facilities, 290 ship berths (including for containerships bulk/breakbulk cargo carriers, tankers, ro-ro, feeders, and inland waterway vessels.

• port address - "Hamburg Cruise Center, Steinstrasse 7, 20095 Hamburg, Germany"
• UN-LOCODE (United Nations location code) - DEHAM
• supported by excellent road, rail and air infrastructure
• sheltered harbor, large turning/swinging basins, deep water berths
• professional services - stevedoring, luggage, logistics, security,
• shore-to-ship power (shore-side electricity supply by an LNG barge) reduces significantly the levels of emissions, noise and vibration in port.

Hamburg-HafenCity Cruise Terminal

• address - "Grosser Grasbrook, 20457 Hamburg, Germany"
• location (GPS coordinates) - latitude 53.538847, longitude 9.996607

HafenCity Terminal is in the Hamburg-Mitte district (spreading on two Elbe River islands - formerly named Wandrahm and Kehrwieder). The terminal is just 50 m (160 ft) away from the Port's subway station.

During the area's redevelopment (2,2 km2 / 0,8 mi2 landmass), the old port warehouses were replaced with residential and business buildings (hotels, shops, offices).

HafenCity was removed from Hamburg's duty-free port zone in 2003 and was declared a separate district in 2008. The new district includes Grossen Grasbrooks and the warehouse district on the Kehrwieder-Wandrahm islands.

The HafenCity port complex houses 12000+ people and is a workplace for 40,000+ (mostly in the office blocks). The area houses the headquarters of Kuhne & Nagel (shipping conglomerate), Spiegel Group (news magazine), Unilever (consumer goods), Greenpeace, and Hamburg-America Center.

The HafenCity Terminal has two ship berths/quays with lengths 295 m (968 ft) and 330 m (1080 ft).

There is a short-term parking area (max capacity 350 vehicles) located ~200 m / 660 ft from the building. The Terminal is located just 50 m / 160 ft away from the nearest metro station.

In 2019 started construction works on the new HafenCity Cruise Terminal, which is currently scheduled for completion and inauguration in 2025 (postponed from 2023).

Hamburg-Altona Cruise Terminal

• address - "Edgar-Engelhard-Kai, 22767 Hamburg, Germany"
• location (GPS coordinates) - latitude=53.5435964, longitude 9.9372181

Hamburg-Altona Cruise Terminal is in the Bezirk district, on the river Elbe's right bank. To the east is Hamburg-Mitte district, and to the north - the Eimsbuttel district.

was inaugurated . Construction works started in 2008 October. The ship berth was finished in 2009 while the terminal building was opened/inaugurated in April 2011.

The terminal area is sized 3100 m2 (33,400 ft2). The Altona is sized 78 km2 (30 mi2). The terminal is at 15 min drive distance (via public transport) from the inner city.

The ship berth has a quay with length 360 m (1180 ft) and can accommodate vessels with max LOA length 300 m (985 ft). The berth's water depth/max draft is 12 m (40 ft).

There is an integrated gangway (boarding bridge) for passengers.

The Altona Terminal has a 1-story building) was inaugurated in June 2011 by Olaf Scholz (the City's Mayor). The construction started in October 2008, the berth was completed in 2009 while the terminal building was completed in April 2011.

(NEW) Hamburg-Steinwerder Cruise Terminal

• address - "Buchheisterstrasse 14, 20457 Hamburg, Germany"
• location (GPS coordinates) - latitude=53.5296218, longitude 9.9603356

The port's newest cruise ship terminal Steinwerder ("Cruise Center 3" / aka CC3) is located at Kronprinzkai. Its construction started in July 2014 and the facility was opened/inaugurated on June 9, 2015. The 2-building Steinwerder terminal cost ~EUR 64 million.

The 9000 m2 / 96900 ft 2 area is surrounded by cargo containers and other multi-purpose terminals, also by shipyards and warehouses. The berth's vessel restrictions are max LOA length 360 m (1180 ft) and max draft 12 m (39 ft).

There are 2 separate buildings (for passenger embarkation and disembarkation) with combined capacity 8000 passengers, served by 2 parallel boarding bridges (mobile). Steinwerder Terminal has its own 35000 m2 / 376740 ft2 parking area (max capacity 1500 vehicles) plus 20 lots dedicated to taxis, buses and service trucks.

The inner city is at ~20 min drive distance. There is also a public waterbus stop part of the HADAG ferry network.

Hamburg-Uberseebrucke Cruise Terminal

The Uberseebrucke Terminal serves sailing boats and smaller-sized/expedition-type ships and superyachts.

Uberseebrucke is close to St Pauli-Landungsbrucken - the Port's largest landing site. Originally, its building dates from 1930, but during WW2 (1939-45) it was destroyed and later rebuilt.

• Port of Hamburg: also known as the German “Gateway to the World.” do not miss to take a look at the whole port area. Take a walk along the promenade of the industrial part and discover the history of the German connection to the world. The top tourist attraction are the floating piers St. Pauli Landungsbrücken.
• Altstadt: the oldest Hamburg’s quarter is also know as the Old City. It dates from the 17th century. The most famous buildings are the Kontor Häuser and Chilehaus. Here are the famous baroque church St. Michaelis Church and the Jewish cemetery from the early years of the 1600s.
• Zoo and parks: visit the Hagenbecks Zoo or the Tierpark Hagenbeck. Try riding camels or just give food the the friendly elephants and giraffes. Spend a fun day with your family. Hamburg offers beautiful parks for leisure. Visit Stadtpark and Planten un Blomen.
• Beatlemania museum: it dates from 2009 and represents historic rock period. The place where Beatles had been playing night after night before they became famous. Here they met Astrid Kirchherr, their friend photographer.
• Beatles-Platz: next to the museum is the Beatles square. The form of the square resembles a huge vinyl record. Statues of John Lennon, Ringo Starr, George Harrison, Paul McCartney and Stuart Sutcliffe are made of stainless steel.

Hamburg tours, shore excursions, hotels

City tours and shore excursions.

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Cruises from Hamburg

Port of Hamburg

Ships typically depart from the port of Hamburg at various times throughout the year. The general check-in time for cruises departing from Hamburg may vary depending on the cruise line and itinerary. It is recommended to arrive at the port a few hours before the scheduled departure time to allow ample time for check-in procedures and boarding. In the harbor, you can admire the impressive array of ships and enjoy panoramic views of the Elbe River. The port and its surroundings offer a range of facilities, including parking, transportation links, and nearby amenities such as restaurants, cafes, and shops.

Destinations from Hamburg

Cruises that leave from Hamburg in 2024 can take you to a wide variety of destinations that are located all around Europe and even further beyond. Most commonly, cruises from Hamburg go to exciting destinations such as the British Isles , Greenland , Iceland , Midnight Sun , North Cape , Northern Europe , Norwegian Fjords , Scandinavia , Svalbard , Transatlantic , Western Europe , and countless more Northern European sites.

What cruise lines depart from Hamburg?

The port of Hamburg is served by a variety of different cruise lines in 2024. These range from those oriented toward families to those that are more elegant and traditional. Hamburg port includes itineraries with AIDA Cruises , Costa Cruises , Cunard Cruise Line , MSC Cruises , Oceania Cruises , and other cruise lines.

Cruise Season

The best time to visit Hamburg and embark on a cruise from this bustling port is during the summer months, from June to September. This period offers pleasant weather, longer daylight hours, and a vibrant atmosphere, allowing you to make the most of both your onshore and onboard experiences. The city comes alive during the summer, with numerous festivals, outdoor events, and lively street life. Spring and autumn can also be delightful times to visit, with milder temperatures and fewer crowds. Hamburg's festive season, particularly the month of December, is enchanting, with charming Christmas markets and festive decorations throughout the city.

Due to the region's moderately cold climate and short summers, there is a short window of opportunity for cruises to depart from Hamburg. The months of May to September, which are considered to be the peack seasons, are the best times to go on a cruise. However, if you want to see the Northern Lights, the best months are from December through March because during this time there are more hours of darkness and the night skies are cleaner. Explore cruises from Hamburg that depart in the months of April 2024 , May 2024 , June 2024 , July 2024 , August 2024 , September 2024 , and October 2024 .

Cruise Duration

Cruise Lines offer itineraries from Hamburg that range from 2 to 22 days. You can choose cruises lasting from 2-day , 3-day , 4-day , 5-day , 7-day , 8-day , 9-day , 10-day , 11-day , 12-day , 13-day , 14-day , 15-day , 18-day , 19-day , and 22-day , depending on the length of your holiday.

Hamburg boasts modern and well-equipped cruise terminals that cater to the needs of passengers. The port features multiple terminals, each designed to accommodate cruise ships of various sizes. The terminals offer comfortable waiting areas, luggage handling services, and passenger amenities to ensure a smooth embarkation and disembarkation experience. With state-of-the-art facilities, Hamburg's cruise terminals provide a seamless and enjoyable start to your cruise journey.

In most cases, checking in on a cruise out of Hamburg is quick and painless. It is recommended that passengers get to the port well in advance of the ship's departure to ensure a stress-free check-in process. Check-in hours may differ by cruise company and itinerary, so it's best to double-check your paper work before setting sail. Check-in is where you go to get your boarding pass, cabin key, and go through security checks and ask any questions you have. Once you've checked in, it's time to board the ship and start your cruise vacation.

Transportation

Hamburg's port is easily accessible from Hamburg Airport, which is conveniently located in close proximity. Passengers can utilize various transportation options, including taxis, private transfers, or public transportation, to reach the port from the airport. The city of Hamburg also has an efficient and extensive public transportation network, including trains, buses, and trams, making it easy to reach the port from different areas within the city. Additionally, there are parking facilities available at the port for those traveling by car.

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Hamburg Cruise Port

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Hamburg Cruise Port represents one of the largest transport hubs in Europe, as well as the famous sea and river port, which can offer its tourists as many as three cruise terminals. The main cruise terminal can be found in HafenCity, on the territory of a reconstructed warehouse whereas the second one is located in the Altona district in the former fishing dock. The newest cruise terminal (opened in 2015) is in the very heart of the Hamburg port (Steinwerder district). Let us get better acquainted with one of the most popular German cruise ports with Cruise Panda!

Where Cruise Ships Dock in Hamburg

As we have already mentioned, there are 3 cruise terminals in the city. Let us get to know about each of them in more detail. 

Altona Cruise Center

Hafencity cruise center (baakenhöft), steinwerder cruise center.

How to Get from Hamburg Airport to Hamburg Cruise Port and Vice Versa

• Hamburg Airport - HafenCity Cruise Center: the nearest metro station to the port is Überseequartierthe (green line) located 300 meters from the port;
• Hamburg Airport - Altona Cruise Center: again, you should go by metro to Königstraße metro station;
• Hamburg Airport - Steinwerder: you should go by metro to the Veddel metro station, then take a taxi to cover 5 kilometers to the cruise port or wait for bus 256.

What to See in Hamburg Cruise Port

Hamburg rathaus (town hall), hamburg museums, lake alster, st. nicholas church , miniatur wunderland.

Old Elbe Tunnel 

Nearest ports.

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Cruises From Hamburg, Germany

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Hamburg, Germany

Germany’s biggest seaport and second-largest city, hamburg is an industrial powerhouse with cosmopolitan style and an enduring passion for the arts., destination details, things to see and do, port adventures, travel information.

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These ocean liners are coming to the Elbe in 2024

First time in hamburg.

Every year, new premiere guests announce themselves in Hamburg: from expedition ships to ocean liners, the most diverse types of ships head for the Port of Hamburg! Special highlights in 2023 include the two calls of the ships Ocean Albatros, Costa Favolosa, Silver Ray, Seabourn Quest, Queen Anne, National Geographic Explorer, Sirena, Azamara Onward, Disney Dream, Mein Schiff 7 und Sky Princess.

SILVER DAWN © Silversea Cruises

QUEEN ANNE © Cunard

AZAMARA ONWARD © Azamara

SKY PRINCESS © Princess Cruises

Passenger quays with panoramic view.

Cruise passengers do not have to go far between city and ship. A whole four terminals are reserved on the Elbe for cruise liners and passengers. For big maritime events or multiple calls, the jetty at the Überseebrücke is also used as a mooring point for cruise ships.

The diverse infrastructure enables a high degree of flexibility and the parallel check-in of multiple ships. In Hamburg, these can make use of innovative technologies and draw their electricity for on-board operations from shore with low emissions during their layover times. In addition to Altona, where a system has already been in place since 2016, Hamburg is also equipping its other two cruise terminals with shore power systems. These will be commissioned by 2024 at the latest.

Terminal opening times

The passenger halls and their catering facilities can only be accessed during mooring and casting-off times. Opening times are based on individual agreements with the cruise liners. Exceptions are public events.

Please note that short-term parking spaces at the terminals are also closed once the ships have cast off.

Parking & Shuttle Service

The Holzhafen parking garage is located near the Cruise Center Altona. It is open 24 hours and offers special rates for cruise customers if the parking ticket is obtained online in advance via the pre-booking platform. A service fee applies to each booking.  to the offer

Steinwerder

At Cruise Center Steinwerder, on 35,000m2, a total of 1,500 flood-protected spaces are available for short and long-term parkers, taxis, buses and lorries. Bookings are only possible online, but there is a discount for cruise passengers.  to the offer

Valet Parking

The shuttle service to the terminal is included on booking a parking space. Besides valet parking (handover at the terminal), the company offers enclosed outdoor and hall spaces with CCTV. The service also includes transfers and hotel bookings before and after the cruise. Book online and pay in advance and save check-in time.  to the offer

Further parking possibilities

Grand Elysèe Hamburg Rothenbaumchaussee 10, 20148 Hamburg Two-storey underground parking garage, 500 parking spaces, 16 e-charging stations. Further information

Ameron Hamburg Hotel Speicherstadt Am Sandtorkai 4, 20457 Hamburg Public parking garage CONTIPARK Parkhaus Speicherstadt, am Sandtorkai 6 20457 Hamburg. Further information | Further information on arrival

Baggage Transfer and Storage

Passengers will find precise baggage transfer information and times in their travel documents. Unfortunately, there is no opportunity for baggage storage at the cruise terminals. Public lockers are available at the central railway station as well as at the Hamburg-Altona and Hamburg-Dammtor long-distance railway stations.

Even if the suitcase has wheels and the routes are easy to travel, journeys are more carefree without heavy baggage. TEfra Travel Logistics GmbH is a partner to leading cruise liners and specialises in baggage transport worldwide. Suitcases are collected from customers’ homes on an agreed date and brought to the passenger cabin. On return, the suitcase is transported from the ship back home.

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Hamburg, Germany

Here on the estuary of the River Elbe is Germany's largest seaport. Wander from the Hanse Sternschanze, rich with shops, auction houses and art galleries, to the beer halls of the St. Pauli district.

From A1/A255/A252/B4/B75: Follow signs to Hamburg city, exit Veddeler Brückenstraße/B4, follow B4 - slight left to stay on B4 for 4400m - slight left to Millerntorplatz - continue to Reeperbahn - after 1000m turn left to Peepermölenbek - turn left to St. Pauli Fischmarkt - take the 1st right to Große Elbstraße - after 800m turn left to Van-der-Smissen-Straße

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Shore Excursion Details

Enchanted schwerin, hamburg, germany.

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• 7 hrs Estimate Duration

Explore the considerable highlights of Schwerin, a fairytale city founded in the 12th century around a collection of sparkling lakes. After a leisurely drive inland to the historical state capital, you will arrive at the 635-room Schwerin Castle. The castle is the former residence of the grand duke and the present seat of parliament of the federal state of Mecklenburg-Pomerania. Lush gardens and verdant parkland surround the multi-domed castle, which sits majestically overlooking the coast of an island. Inside, you may browse the heavily gilded dining hall, the lavish floral room and the precious paintings that line the walls of the castle’s Sylvester Gallery. The displays of weaponry, porcelain and silver are equally spectacular. More architectural wonders await you on the guided walk through Schwerin’s atmospheric downtown, including the 19th-century Mecklenburg State Theater and the Gothic-style cathedral, the city’s oldest building. Time will also be allotted for you to wander about Schwerin independently and perhaps dine on your own.

• Settle in for a leisurely drive through the extraordinarily green Mecklenburg-Vorpommern state. • Visit Schwerin Castle, a former royal residence that is now the state’s seat of parliament. • Enjoy an enlightening walk through Schwerin’s historical downtown. • Spend free time exploring Schwerin landmarks on your own.

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• Dress in weather-appropriate clothing. • Wear flat comfortable walking shoes.

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A cruise ship dancer from the Big Apple has been arrested in Florida for allegedly possessing and distributing child sex abuse material — with victims as young as 2 years old engaged in sexual acts with adults.

Jamaal Wade, 26, of Washington Heights, was arrested by US Marshals in Broward County on Sunday and charged with receipt, possession and distribution of child porn, WPLG reported .

It was not immediately clear if the arrest was made before or after a cruise.

“Wade distributed files containing sexually explicit images of minors from/on a computer in New York, New York via the Telegram messaging application,” states a complaint filed by the Southern District Court of New York obtained by The Post.

The victims were described as “prepubescent minors and minors who had not attained 12 years of age.”

An investigation was launched in October after federal agents seized the phone of a user of the messaging app Telegram. Wade allegedly sent that person child sexual abuse material depicting victims as young as 2.

The recipient told authorities he had gone to Wade’s Manhattan apartment to view the illicit material with him. He “also provided the username of an Instagram account used by Jamaal,” the filing says.

In January, the person sent the covert FBI employee eight videos “depicting male children between the ages of approximately four and eight years old engaged in sexual activities, including oral and anal penetration, with adult males,” it adds.

Wade also told the man he had been arrested in Detroit for conduct “while on tour.”

Detroit police records confirmed that he was arrested on Feb. 18, 2020, after being accused of molesting an 11-year-old boy. It was unclear whether he was convicted.

The suspect has allegedly admitted in online chats to molesting a boy while “on tour with a performance group.”

During the probe, a federal agent began chatting with Wade, who sent them several videos of young boys being raped and sexually abused, according to the court filing.

He also mentioned working on cruise ships as a dancer, though the document does not mention which company.

But in a 2020 profile posted by a staffing site , Jamaal Wade is described as having worked for both Royal Caribbean and Norwegian Cruise Lines, as well as on stage.

In a March 22 chat, Wade reportedly told the FBI agent that he had “brought his ‘collection’” of child sexual abuse material “on board the ship.”

He was charged with ​one count of receipt and distribution of child pornography and one count of possession of child pornography.

He could face up to 20 years behind bars on each count if convicted.

As of Tuesday, Wade remained in the Paul Rein Detention Facility in Pompano Beach awaiting extradition to Manhattan, WPLG reported.

The Post has reached out to Royal Caribbean and Norwegian Cruise Lines for comment.

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The Beautiful History Of Cruises Over Time

Posted: January 7, 2024 | Last updated: January 7, 2024

Sailing through time

1830s: the very beginnings

1840s: the first pleasure cruises

1840s: a landmark in cruise-line history

1850–60s: early developments

Passenger cruising continued to develop through the mid-19th century, with luxuries like on-board lounges and simple entertainment emerging. Shown here, in 1856, is Cunard's RMS Persia, one of the largest ships of her time and an early Blue Riband winner (an award given for high-speed Atlantic crossings).

1870s: the New World

1880s: lighting up the ocean

1890s: “floating palaces”

1900s: entering cruising’s golden age

At the turn of the century, there was still a frisson around cruising and large, buzzy crowds would often gather to see off the ships. This nostalgic photograph was snapped between 1900 and 1915, and shows large steam boats leaving from the White Star Line dock in Detroit, Michigan. Well-dressed passengers fill the ships' upper and lower decks too.

1900s: the first purpose-built cruise ship

1910s: onboard entertainment

1910s: the Titanic disaster

One of the most famous and devastating events in cruise history occurred in this decade. Dubbed "unsinkable" by the White Star Line's vice-president, the Titanic set out from Southampton on her maiden voyage on 10 April 1912 to much applause. But just four days later, she collided with an iceberg in the North Atlantic: the compartments in her hull filled with water and she tragically sank. The disaster claimed the lives of more than 1,500 people.

1910s: First World War

1920s: cruising’s golden age continued

1920s: setting the bar high

1920s: a festive feast

1920s: the first round-the-world cruise

Another major milestone came in the 1920s: the very first round-the-world cruise. The Cunard Line's RMS Laconia (pictured here leaving Liverpool circa 1920) sailed around the globe in 1922, calling at 22 ports along the way, and taking 450 lucky passengers with her.

1930s: all games on deck

1930s: making a splash

1940s: post-war cruising

1950s: the post-war decades

Come the 1950s, cruise ships had another phenomenon to compete with: jet planes. Commercial air travel boomed in this decade, with comfier aircraft and improved routes enticing travelers into the skies. Many cruise liners underwent swish post-war refits in an attempt to stay afloat: this 1950s photo shows the opulent dining room of French liner SS Île de France after a dramatic post-war makeover.

1950s: going Down Under

1950s: the Blue Riband record breaker

Though formalized in the 1930s, the Blue Riband – the award for the passenger cruise liner with the fastest Atlantic-crossing time – has its roots right back in the 19th century. The record is still held by SS United States of United States Lines, which first sped across the Atlantic in 1952. She's pictured here on 9 July 1952, docking in Southampton.

1960s: the Jet Age

1970s: The Love Boat

As flying became more commonplace, the popularity of cruising looked set to dwindle. However, one particular TV series is often credited with keeping travelers' passion for cruising alive. The Love Boat – aired from the 1970s – was a comedy series that followed the crew and passengers of luxury liner SS Pacific Princess. Such was its popularity, some say it brought cruising back into the mainstream once more. This shot shows Cunard Line's Queen Elizabeth 2 in 1975. 

1970s: cruising opens up to the masses

1980s: the cruise to nowhere

The 1980s is thought to be the decade that pioneered the "cruise to nowhere," where the ship really was the destination. The SS Norway (pictured) – a lavish mega ship with room for thousands of passengers and amenities like a casino – embarked on a no-docking cruise in this decade.

1990s: Disney takes to the water

2000s: making waves in the modern world

The 2000s saw larger-than-life, no-expense-spared, mega cruise ships sail onto the scene. This sunset snap shows Cunard Line's Queen Mary II as she completes her first trans-Atlantic voyage in January 2004. At this time, she was the largest and most expensive cruise ship ever constructed with room for 2,200-plus passengers, a theater and even a planetarium, setting the bar for the ships of posterity. 

2010s: bigger, better and healthier

2020s: off to a rocky start

The 2020s got off to an eventful start. The COVID-19 pandemic halted almost all cruises, with some passengers and crew marooned onboard while testing and entry protocols were debated. In 2021 rife cancellations, last-minute border changes and variant outbreaks persisted. However, the years since have indicated a return to pre-pandemic popularity, with 300 cruise ships departing in April 2022 – pretty impressive compared to just 22 departing in April 2021. Cruise lines have incorporated more health and safety protocols, such as advising passengers to control their TV, light and temperature via an app instead of touchpoints. 

If this has floated your boat, here's where to see the world's most famous ships

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Eight passengers stranded on African island after Norwegian cruise ship left without them

A dream cruise vacation has turned into a nightmare for eight passengers left stranded on the African island of São Tomé and Príncipe after their ship left without them because they were late to return from a private tour.

The tourists — six from the U.S. and two from Australia — were aboard the Norwegian Dawn, a Norwegian cruise line ship , which departed from Cape Town, South Africa, on March 20 for a 21-day voyage up the coast of Africa set to end in Barcelona, Spain, on April 10.

But on Wednesday, the group of eight tourists was late to return to the ship by more than an hour for the all-aboard time of 3 p.m. from a private excursion on the island, which was not organized by the cruise line.

Jay and Jill Campbell of South Carolina were part of the group that was left behind.

They said that their tour’s operator notified the cruise captain that they were going to be late to rejoin the ship and that the local Coast Guard tried to get them on the vessel but that they weren’t allowed to board.

As a result, the couple and the rest of the group have been stranded for days on the island off Nigeria, grappling with language, currency issues and complicated travel to catch up with the ship.

“The lovely people of São Tomé were very gracious, very hospitable. They had reached out as much as they could to help us find hotels,” Jay Campbell said on NBC's "TODAY" show Tuesday morning.

“We were able to get to a tour agency there to arrange flights to the next port of call. ... Very difficult process — you’re dealing with multiple languages, language barriers, you’re dealing with different currencies ... finding someone that even has dollars ... trying to get an agent to understand where we need to get to.

"It’s one of those ‘You can’t get there from here,’" he added.

A Norwegian spokesperson called the incident a “very unfortunate situation” and said, “Guests are responsible for ensuring they return to the ship at the published time.”

The cruise line said that after the guests failed to return, their passports were delivered to local port agents, in line with protocol. The company said it was working with local authorities to understand “the requirements and visas needed for the guests to reboard the ship at the next available port of call.”

On Monday, the guests had made arrangements to rejoin the ship in Banjul, Gambia, but the ship was unable to safely dock there because of “adverse weather conditions” and “tidal restrictions,” Norwegian said. The guests were then contacted and provided with information to rejoin the ship at Dakar, Senegal, on Tuesday. 

Jill Campbell said they traveled through seven countries in 48 hours to arrive in Senegal on Monday night.

But the couple was reconsidering whether they even wanted to return to the cruise.

"We are considering whether or not we are going to board the ship. It is in dock here in Senegal," she said. "We believe there was a basic duty of care that they had forgotten about, so it does concern us."

"After what we witnessed, we truly believe that although there’s a set of rules or policies that the ship may have followed, they followed those rules too rigidly. I believe that they really forgot that they are people working in the hospitality industry and really the safety and well-being of the customers should be their first priority," she added.

Ultimately, the eight passengers did rejoin the cruise before 8:30 a.m. ET Tuesday in Dakar, Senegal, Norwegian told NBC News in an e-mail Tuesday evening, after this story originally published.

Norwegian said the passengers were responsible for making their own travel arrangements to rejoin the ship.

"Despite the series of unfortunate events outside of our control, we will be reimbursing these eight guests for their travel costs from Banjur, Gambia to Dakar, Senegal," a cruise line spokesperson said in a statement. "We remain in communication with the guests and are providing additional information as it becomes available."

A silver lining of the catastrophe was that the Campbells were able to connect with another Norwegian Dawn passenger — Julia Lenkoff, 80 — who was also left on the island, but for a medical reason.

Lenkoff was on a different day tour Wednesday. She had "medically disembarked" from the cruise to seek local treatment on that day, Norwegian said.

Norwegian said that its care team tried to call Lenkoff several times and was unable to reach her and that it worked with its port agent in São Tomé and Príncipe for updates on her health.

The Campbells met Lenkoff and were able to put her in contact with her family in California, who flew her home — a move Lenkoff's daughter said "saved her life."

"She's a world traveler. She travels all the time. So this was going to be one of her bucket list trips, because she's been to 120 countries so far, and she wanted to get to 130," her daughter, Lana Lenkoff Geis, said in an interview that aired Tuesday on "TODAY."

Norwegian said Lenkoff was escorted on a flight to Lisbon, Portugal, then put in the care of airport staff members to continue her journey back to the U.S., where she has safely returned.

Breaking News Reporter

An 80-year-old had a stroke during a Norwegian cruise excursion. After the ship left her behind on an African island, her family tracked her journey home using an Apple AirTag.

• Julie Lenkoff had a stroke during a Norwegian cruise-sponsored tour on an African island, her son-in-law said.
• The cruise continued sailing, and the tour company said they left her with other stranded cruisers.
• The family said Norwegian failed to contact them while Lenkoff was abroad. They used an AirTag to track her journey home.

It wasn't a surprise to Julie Lenkoff's family that she was going on another cruise.

The 80-year-old has visited 120 countries, speaks 10 languages, and has been on countless cruises. Lenkoff is an experienced traveler, so no one batted an eye when she boarded a 21-day Norwegian cruise along the coast of Africa by herself on March 20, Kurt Gies, Lenkoff's son-in-law, told Business Insider.

But her family was shocked when another cruise passenger phoned Lenkoff's daughter, Lana Gies, to tell her they were with Lenkoff, Kurt said. She had been released from a hospital, could hardly speak, was losing her vision, and was on the African island of São Tomé and Príncipe.

Kurt told BI Lenkoff had a stroke during a cruise-sponsored excursion and that the tour operator and cruise company left her at a hospital, where she was later discharged and left to figure out her own way home.

Kurt said a group of stranded tourists helped Lenkoff return to the US, where she remains in serious condition at the Stanford Medical Center.

"We had the means, the technology, and the ability to navigate this massive network to get her home," Kurt said. "I can only imagine if a family didn't or if that person was truly by themselves. What would've happened?"

The family says they have other stranded cruisers to thank for Lenkoff's return

On March 27, day eight of the Norwegian cruise, passengers disembarked the ship to explore São Tomé and Príncipe.

Kurt said Lenkoff joined a cruise-sponsored excursion with the tour company Navetur Equatour. During the tour, she passed out and fell, Diogo Beirão, the chief operating officer of the tour company, confirmed to BI. When Lenkoff regained consciousness, he said she couldn't speak English and had lost feeling in the right side of her body.

At the time, Beirão said the main concern was if Lenkoff had broken a bone or experienced a concussion. Kurt said doctors in the US later confirmed that Lenkoff had a stroke.

Beirão told BI that his tour guides brought Lenkoff back to the dock, where he says a nurse from the Norwegian cruise evaluated her on the pier.

In a statement sent to BI, a Norwegian cruise representative said that "on March 27, 2024, an 80-year-old woman was medically disembarked after being evaluated by our onboard medical team, who thought it best that she receive further assessment and treatment as needed from a local hospital."

Beirão said Lenkoff was transported to the closest hospital, which was "not very comfortable" because it "had no private rooms, just curtains." However, Beirão said he believes it was the right decision not to let her reboard the cruise.

Kurt said Norwegian brought Lenkoff the belongings from her room; however, her credit cards and cash were lost. He added that the tour company later found the missing wallet in a tour van, which was brought to Lenkoff more than 24 hours after she was released from the hospital.

Kurt said he and the rest of Lenkoff's family had no idea this was happening since Norwegian hadn't contacted them.

Meanwhile, a group of eight people were on a separate, private tour of São Tomé and Príncipe. BI previously reported that the tour ran into issues, and the group missed the ship's boarding deadline .

The group was stranded on the island without cash or medications and with one working credit card, which passengers Jill and Jay Campbell owned. The group found a hotel, contacted the closest American consulate, and planned to meet the ship at its next port in the Gambia.

As all this was happening, Kurt said, Lenkoff was released from the hospital.

Beirão said he was unaware that Lenkoff had a stroke, but he visited her at the hospital, and "she was not totally functional" but "could speak very well." While Lenkoff could communicate, Beirão said she often forgot what she was trying to say mid-sentence.

In Norwegian's statement, the representative said: "We attempted to call the guest several times, and as we were unable to reach her, we worked directly with our port agent in São Tomé and Príncipe, an African island nation, to receive updates about the guest."

"In instances such as these," the statement continued, "as the guest was released from the hospital and in a coherent state, our protocol is to contact the guest directly, as we would not have the authority to share any medical details with anyone else without their expressed consent."

Kurt said there are no phone or WhatsApp records of Norwegian reaching out on her cellphone, and he believes that family members should've been contacted in this instance since the company could not reach Lenkoff to confirm she was in a coherent state.

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After being discharged, Kurt said the tour company connected the Americans with Lenkoff.

"You have people figuring out how they're getting off this island, and they're given the responsibility to take care of an 80-year-old woman who just had a stroke," Kurt said.

At the time, Lenkoff had no way to pay for anything, so the Campbells provided Lenkoff with food and a place to sleep, Kurt said.

"I truly believe sometimes we're put in certain places for a reason, and I believe we were put in this place for the 80-year-old woman who was left alone. God forbid what would have happened to that lady if we were not here," Jay Campbell told North Carolina's WRAL .

Kurt said Lenkoff was still having trouble speaking and had started to lose her vision.

Using Lenkoff's phone, Jill Campbell called Lenkoff's daughter to tell her what happened. Around the same time, the American consulate called, though Kurt said the family was unsure how the consulate learned about Lenkoff's state.

Kurt said he and Lana attempted to reach Norwegian multiple times but couldn't connect with anyone at the company.

"It was decided that we need to get Julie off that island," he said. "No one at Norwegian was going to take responsibility for it."

The Norwegian representative told BI Lenkoff had been "escorted on a flight to Lisbon, Portugal, and then put in the care of airport staff to continue her journey to the United States, where she has now made a safe return."

Kurt said all of Lenkoff's travel arrangements were "made by her family" and that it wasn't Norwegian who escorted her, adding that the "airlines took responsibility for ensuring she got safely on each plane segment during her journey home."

He said Lenkoff flew to Lisbon, then to Toronto, and finally to San Francisco.

Thankfully, he said, Lana had sent her mom with an Apple AirTag so the family could watch Lenkoff make the trip back to the US.

The Apple product has become popular for tracking everything from missing suitcases to lost golfing equipment and a magician's sound equipment . Some parents are even using them to keep track of their children . According to Benzinga , Apple sold $1 billion worth of Airtags within two years of releasing the tracking device.

Kurt said he and Lana used the AirTag to follow Lenkoff in Lisbon as she reached her next gate.

"We were able to track her movement across the world as she was coming home, and that was a huge relief for us," he said.

Once Lenkoff arrived in California, Kurt said she was medically evacuated to the Stanford Medical Center.

"They pull her out on a gurney and this huge smile comes across her face as she sees her daughter for the first time," he told BI.

Today, Lenkoff is in critical condition

Since arriving at the hospital in California, Kurt told BI that Lenkoff has undergone numerous tests and scans. He said doctors believe she may have also had a heart attack, and while she was at the Stanford Medical Center, she experienced a second stroke.

Kurt said Lenkoff remains in a serious condition.

Meanwhile, the Gieses have continued to try to reach Norwegian. Kurt said two junior staffers have reached out to learn more about what happened, but he said no one from the cruise line had taken responsibility for not contacting Lenkoff's emergency contacts.

Kurt said the experience has taught him and his family that they should not rely on cruise companies to keep passengers safe.

Kurt heard from the Campbells that the group made it back on the ship on Wednesday. When everyone is healthy and back in the US, he said they plan to meet with the Campbells to thank them.

"We truly believe that our mother would've died had she been left to her own devices," Kurt said. "The Campbells are now members of our family. They are the true heroes of this story."

Do you have an experience to share about cruising? Business Insider would like to hear from you. Email [email protected] .

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