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Cruise America   Reviews

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Reviews 4.1.

7,106 total

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The adventure trailer promotion code on…

The adventure trailer promotion code on the website does not work, I had to call the agent to make the reservation. They also could not fix the problem and just gave me the same percent off but if I need to make changes etc it’s still very inconvenient.

Date of experience : April 01, 2024

My experience was AMAZING!

My experience was AMAZING! Robby was in incredible. I needed to find an RV to watch the eclipse and all the RVs had been sold out for 10 months. I called at exactly the right time when there had been a cancellation and Robby got right on it to grab it for me as well as give me a wonderful discount! He said as so helpful and friendly. I am so so grateful that my family vacation will be even better now!

Date of experience : March 28, 2024

4th booking and great customer service

We just booked our 4th rental and I received a discount code after the fact via email. I called and spoke with Robert Sinteral who immediately gave us the discount, emailed us the updated booking receipt while we were on the phone and answered my questions with professionalism. Robert is a great asset to your company and deserves praise! Thanks Robert!

Date of experience : March 22, 2024

Everything was easy the people I spoke…

Everything was easy the people I spoke with were very informative and polite this was my first time so they were extra helpful

Representative was thorough, polite

Did not have to wait on hold for long to speak with someone. Representative was thorough, polite and answered all our questions.

Date of experience : March 20, 2024

While one customer rep was excellent

While one customer rep was excellent , giving me correct detailed information, another rep on a different day gave me wrong information leading to confusion resulting in the need to change my plans. I was however compensated for the error in this dispute from customer relations without hassle.

The person I talk to was really helpful…

The person I talk to was really helpful and gave me a great rate for my rental.

Date of experience : March 19, 2024

Best customer service I’ve received in years.

Best customer service experience I’ve had in years!!!! There is no comparison between this experience and what we received looking into other RV/Van rental companies. It was above and beyond in every regard.

Date of experience : March 16, 2024

So easy and very clear

Derek Whitley was so professional and was quick on response phone call. Very easy for down payment.

Date of experience : March 21, 2024

The booking representative was very…

The booking representative was very helpful and efficient when making my booking. The staff at the pick-up / drop-off location at North Miami FL are very courteous and knowledgeable of the rental RVs. Thank you

Date of experience : March 01, 2024

Heath was very informative and helpful…

Heath was very informative and helpful with the whole process. Due to high demand in the area he provided additional options and ideas to help me find a solution. Thank you.

Date of experience : March 09, 2024

So glad we did a trial run.

We were going to rent a standard unit for about a week in June. To make sure the size would work as well as to practice, we rented the a standard size over a weekend. Within an hour, the unit was leaking from the ceiling. We called to report and the response was we could take it to a service place way out of our travel direction or ~if it didn’t bother us too much ~ just put something under the area dripping. We choose the second option. Shortly after the happened, we noticed that even though this was a relatively new model, the front privacy curtain was already damaged. Unfortunately also over the weekend the shower kept dripping sometimes substantially. The commode and the bathroom sink leaked a lot. It caused our bedding and clothing to become quite wet. We noticed the campground mentioned using a water regulator, but this was not given to us or mentioned at anytime during pick up instructions. We ended up disconnecting the water completely. We decided to check the experience of other Cruise America renters and those were not favorable regarding condition of vehicles and how repairs were handled. We promptly cancelled our reservation. It appears that the folks who you interact with for reservations and pickup/drop off are courteous and try their best. The real problem appears to be how the units are maintained as well as the “on-the-road” “24/7” seriously lacking support system.

Date of experience : March 13, 2024

They need to be more flexible or…

They need to be more flexible or reasonable

The lady who took my reservation could…

The lady who took my reservation could not have been more helpful ,answered all my questions and took care of my reservation, very helpful and nice

Our booking experience was excellent

Our booking experience was excellent. I spoke to a couple of people in the process and they were friendly, helpful, and knowledgeable. I will certainly book through Cruise America again. Excellent!

Date of experience : March 06, 2024

Easy to book via phone.

The customer service is very nice. Only thing I would recommend is to add a reservation tool online.

Reply from Cruise America

Hi Yi, Thank you for your review and feedback/recommendation, we will take a look into it. We hope you'll enjoy your trip and we are excited to hear from you again!

I was hoping there was more flexibility…

I was hoping there was more flexibility with the pick up times. It would be helpful to have morning pick ups. That’s the reason I canceled my reservation.

Date of experience : March 11, 2024

I was really appreciative of the time

I was really appreciative of the time, patience, and assistance I received when I made my reservation. Staff was great and very knowledgeable in the process of making my complicated travel arrangements. Thanks.

Customer Service

My agent, David Shepard, always takes the time to provide all answers to my questions and searches for the best available promotions when I'm booking my rentals with him.

Reservation was cancelled without my…

Reservation was cancelled without my permission for no valid reason! We reserved for a family wedding, which we wanted to join in as part of our family, with our family, which is taking place in Brooklyn. Suddenly, after 2 reservations, one my husband made then when his was canceled, i made one, we were told about a special corporate insurance which needs to be bought, as that weekend is our Holiday of Purim. We are not corporate, we are a set of parents who wanted to treat their 4 kids to a family weekend gathering! This we feel is a real antisemitic act which we are taking very personally!

Date of experience : February 14, 2024

Dear Rivky, Thank you for bringing your concerns to our attention. We appreciate the opportunity to address any misunderstandings and clarify our policies. We acknowledge our interaction with you and the information provided regarding the necessary details for your rental. Cruise America is dedicated to maintaining a non-discriminatory approach and extends our rental services to any individuals meeting specific criteria: • possession of a valid Driver's License • Present a Credit Card in the main renter's name at the time of pickup • Being 21 years of age or older. In the rental industry, it is standard practice that our insurance requirements may necessitate the collection of additional information. For instance, during certain events, an enhanced security deposit is applicable. This may include, but is not limited to, a request for a Certificate of Insurance. This practice is not unique to Cruise America but is common across the rental industry and is in no way intended to be antagonistic. At Cruise America, an employee owned company, we pride ourselves on fostering an inclusive environment and would like to assure you that any request for supplementary documentation is solely driven by our commitment to fulfilling insurance obligations. We apologize if the process caused any inconvenience. Should you have further concerns or wish to discuss this matter in more detail, please feel free to contact us directly. We value your feedback and are committed to continuous improvement to provide the best service possible.