tourist refund scheme melbourne airport

My TRS Claim

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• 1. Disclaimer
• 2. My Travel Details
• 3. My Invoices
• 4. My Payment Details
• 5. My Claim Code

Step 2 of 5 -

Important note to all claimants.

This web page will assist you to enter information required to lodge a Tourist Refund Scheme (TRS) claim.

When you have finished entering your information it will be stored in a QR code. This QR code is your TRS Claim Code, and it must be presented at the TRS location at the airport on the day you depart from Australia.

Creating a TRS Claim 'QR' Code may allow your claim to be processed faster at TRS as your claim information is pre-filled.

Your Privacy

The Department of Home Affairs collects and deals with personal information in accordance with its Privacy Policy.

Your use of this TRS Application is regulated by its Terms and Conditions, including the application's Privacy Statement.

By checking this box, I understand and accept the TRS Application's Terms and Conditions, including the Privacy Statement.

Tax Invoice Requirements

A valid tax invoice includes:

• the retailer's name, address and Australian Business Number (ABN)
• a description of the goods that allows us to match the goods to the invoice
• the purchase price of the goods, including the GST or WET paid (or total price including GST)
• the date of purchase
• the invoice must be in English.

Tax invoices for $1,000 or more must also show your name (and only your name) as it appears in your passport.

Tax Invoice s :

Invoice Date: Invoices must be dated within 60 days of your Departure Date Invoices cannot be dated in the future Invoice/Receipt Number:

Total for : $

Estimated Refund for ABN: $

The invoices for ABN are not eligible for a refund because they total less than $300.

Total Of All Invoices: $ Estimated Total GST/WET Refund Being Claimed: $

Each abn on the claim must have invoices totalling a minimum of $300. the highlighted abns do not qualify., up to 10 invoices may be added..

* How do you want your refund to be paid, if approved?

 Credit Card

The following credit cards are accepted:

Please note Union Pay debit cards are not accepted.

This application does not collect credit card details. Present your credit card when submitting your claim on departure.

 Australian Bank Account

 Cheque (not recommended)

Cheques may take 2 months to arrive, from date of departure.

Travel Details:

Passport Issuing Country:

Passport Number:

Australian Resident:

Departure Date:

Invoice Date: Invoice/Receipt Number:

Total All Invoices: $

Estimated gst/wet refund in australian dollars being claimed against all invoices (if approved): $, payment details:.

Payment Method:

Present your credit card when submitting your claim on departure.

Account Name:

BSB Number:

Account Number:

Cheque Currency:

Declaration:

I claim the Goods and Services Tax (and Wine Equalisation Tax if applicable) under the Tourist Refund Scheme (TRS) for the goods described in this TRS claim application.

I confirm that:

• These goods were acquired by me within 60 days of my departure date, and paid in full for the amounts indicated in this TRS claim on the associated invoices;
• The goods in this TRS claim will be in my possession and exported by me on the specified date of departure from Australia.

I understand that if I return to Australia with the goods, I may be required to pay applicable duties including GST and WET.

You have finished supplying the information needed to process your TRS claim and it is now saved in the following claim code. Please print or save this claim code.

You may save the claim code by right-clicking it and selecting your browsers Save Image/Picture... option.

To submit your TRS claim, you must present this claim code and any additional claim codes you have created at the TRS location at your port of departure from Australia.

Ensure you have the following items ready to be inspected:

• The goods you are claiming a refund against;
• Your Tax Invoice(s);
• Your passport; and
• Your boarding pass.

If you cannot present your claim code, your claim will be processed manually.

If when requested by an ABF officer you cannot present some or any of the goods listed above, some or all of your claim may be rejected.

Please note: this claim contains invoices that do not meet eligibility requirements.

To submit your Tourist Refund Scheme (TRS) claim, you must present this claim code at the TRS facility at your port of departure.

If, when requested, you cannot present some or any of the items listed above prior to departing the country, some or all of your claim may be rejected.

Tax Invoice Summary

Tax Invoice s . Total:

Estimated Refund (subject to approval)

Terms and Conditions

Privacy statement.

The Department of Home Affairs (Home Affairs) is collecting and using your personal information for the purpose of assessing and refunding the Goods and Services (GST) and Wine Equalisation Tax (WET) in accordance with section 168 of the A New Tax System (Goods and Services Tax) Act 1999 (Cth). Home Affairs may disclose this information to the Australian Taxation Office and any retailers from whom you have attached invoices for the purposes of assessing and determining your eligibility for a GST/WET refund. If a tax refund is due to be paid to you, your personal information will be disclosed to a contracted commercial agency to facilitate the processing of that refund.

Failure to complete this application or provide this information may result in Home Affairs being unable to process your tax refund using this application.

Personal information will be collected, used, stored and disclosed by Home Affairs in accordance with the Australian Privacy Principles in Schedule 1 of the Privacy Act 1988 (Cth).

Further information regarding how Home Affairs handles personal information can be found in Home Affairs' privacy policy .

Warning: The TRS claim code generated by this app is not encrypted and can be read by any device capable of reading a QR code. You bear sole responsibility for the security of the code and its data.

Conditions on the use of this application, the eligibility rules for making a TRS claim, and the process for making a claim are detailed on the TRS information page .

Legal Statement

Making a false or misleading statement to an officer, including by presenting false documents, may result in the application of penalties.

Any goods subject to this TRS claim must be declared if they are brought back into Australia. You may be required to repay the GST/WET refunded under the TRS plus any additional customs duties and taxes payable on the ENTIRE VALUE of ALL the general goods you are importing.

Failure to declare imported goods may also result in the application of penalties (see the TRS Information page).

Invoice Details

What can i claim.

You can claim on most goods provided you can present a valid tax invoice.

You cannot claim against:

• GST-free goods
• Services, such as car hire and accommodation
• Beer, spirits, tobacco and tobacco products
• Goods consumed in Australia
• Dangerous goods (goods you can't take out with you on the aircraft)
• Goods which are not accompanying you on departure including goods you have freighted or posted out of Australia.

For more information refer to the TRS Information page .

Invoice Items:

* Please describe OTHER goods below. Your claim will be rejected if these goods do not meet the TRS requirements.

Amount Paid for Claimable Goods, including GST/WET

Melbourne Airport Tourist Refund Scheme (TRS)

The Tourist Refund Scheme (TRS) provides an opportunity for individuals to request a reimbursement of the Goods and Services Tax (GST) and Wine Equalisation Tax (WET) incurred on specific purchases in Australia. The TRS office at Melbourne Airport, situated in T2 departures beyond customs within the primary tax and duty-free store, is managed by the Australian Border Force (ABF). It is accessible to international visitors and Australian residents, excluding operational air crew members. To initiate a claim, you must: ◦ Have expended $300 or more (inclusive of GST) with a single business at a store or a chain of stores under the same Australian Business Number (ABN). ◦ Acquire goods no more than 60 days before departing Australia. ◦ Carry or wear the goods as hand luggage on your flight (excluding liquids, gels, or aerosols, as well as oversized or bulky items that may need to be checked in). Present the goods, along with your tax invoice, passport, and international boarding pass, at the TRS office. ◦ Personally cover the cost of the goods. ◦ Possess original tax invoices for the purchased items. It is advisable to clear immigration at least 90 minutes before your flight to ensure sufficient time for your claim. Special conditions apply to the refund process for liquids, aerosols, gels, and oversized items. These items must be initially inspected by the ABF office in T2 arrivals and subsequently checked in with your baggage. Refunds for these items are then processed at the TRS booth using your receipts. Additional details can be found on the Department of Home Affairs website. To expedite the procedure, you can utilize the ABF mobile and web TRS applications to submit your claim. Enter your travel details and the specifics of the goods you are claiming, and indicate your preferred method for receiving the TRS refund. Your information will be encoded into a QR code, which you must present alongside your purchased goods and original tax invoices at the airport. Successful completion of the process enables you to use a dedicated queue at the TRS office. It is important to note that completing the app does not constitute claim submission; you must still present to an ABF officer to have your QR code scanned and your claim officially lodged.

Melbourne Airport Tax Refund: A Complete Guide For Tourists

“Unlock the secrets of maximizing your savings while travelling!” Melbourne Airport offers a unique opportunity for tourists to claim tax refunds on their purchases, providing a chance to make the most of their travel spending. This comprehensive guide is designed to demystify the process of obtaining the Melbourne Airport tax refund, offering valuable insights and practical advice. From understanding eligibility criteria to navigating the refund process, this guide ensures travellers are well-equipped to claim their dues. Whether you’re a seasoned traveller or a first-time visitor, this guide will help you navigate the nuances of the tax refund system, making your journey through Melbourne even more rewarding.

Table of Contents

The Process at Melbourne Airport

The Melbourne Airport tax refund process is an essential task for travellers looking to reclaim their Goods and Services Tax (GST). This procedure involves several key steps, each designed to ensure a smooth and efficient experience. As a significant international hub, Melbourne Airport has streamlined this process, catering to the diverse needs of global travellers. With a clear understanding of these steps, travellers can effectively manage their tax refund claims, making their departure from Melbourne as seamless as possible.

Melbourne Airport Tax Refund Process: Steps Involved

The Melbourne Airport tax refund process begins with the purchase of eligible goods. Travellers must ensure these goods meet the criteria for a refund, which includes specific spending thresholds and time frames. After purchasing, travellers should keep all receipts, as these are crucial for the refund claim. Before departure, travellers must present these items, along with their receipts, at the Tax Refund Counter. Here, officials will assess eligibility and process the refund. The simplicity of this process highlights Melbourne Airport’s commitment to efficient traveller service.

Location of Tax Refund Counters:

At Melbourne Airport, the Tax Refund Counters are strategically located for ease of access. These counters are usually situated near international departure areas and clearly marked with signs for easy identification. Travellers should look for the ‘ Tourist Refund Scheme ‘ or similar signage. The airport layout ensures that these counters are conveniently reachable after check-in and security clearance. Understanding their location in advance can save valuable time, especially for those with tight schedules or who are unfamiliar with the airport’s layout.

Required Documents

When preparing to claim a tax refund at Melbourne Airport, it’s crucial to have all the necessary documents ready. These documents serve as proof of your purchases and eligibility for the refund, ensuring a smooth and hassle-free process. The right documentation not only streamlines your experience but also minimizes the likelihood of delays or complications. In the following sections, we’ll detail the specific documents needed and explain the importance of each, helping you to prepare effectively for your tax refund claim.

List of Necessary Documents

• Original tax invoices/receipts: These are essential to proving your purchase and the amount paid.
• Passport: As a form of identification and proof of your traveller status.
• Boarding pass: To confirm your departure from Australia within the eligible timeframe.
• Payment proof (if applicable): Such as credit card statements, to validate the transaction.
• A completed TRS (Tourist Refund Scheme) form: Required for processing your refund claim.

Importance of Each Document

Each document you present for a tax refund at Melbourne Airport plays a unique and vital role. Original tax invoices/receipts are the primary evidence of your purchase and the tax paid. Your passport is used to confirm your identity and non-resident status, which is crucial for eligibility. The boarding pass acts as proof of your travel, aligning with the requirement to claim the refund within a specified timeframe before departure. In cases where payment methods need to be verified, proof of payment helps establish the authenticity of the transaction. Lastly, the completed TRS form is the formal application for your refund, without which the process cannot proceed. Understanding the significance of each document ensures you are well-prepared and poised for a successful tax refund claim.

Types of Goods Eligible for Tax Refund

General guidelines.

When considering the Melbourne Airport tax refund, it’s important to understand the types of goods that qualify. Eligible items include goods you carry as hand luggage or wear when leaving Australia. However, items consumed or left in Australia, along with services like accommodation, are not eligible. The goods must also be bought within 60 days before departure, and you must have paid GST on these purchases. The clarity in these guidelines ensures travellers can confidently identify eligible goods, optimizing their tax refund opportunities.

Specific Examples

Specific examples of eligible goods include electronics like cameras and laptops, jewellery, Australian souvenirs, and clothing. These items often attract travellers due to their high value and GST component, making them ideal for tax refunds. However, goods like alcohol and tobacco have quantity limits. It’s essential to retain all receipts as proof of purchase, which is a critical step in the refund process.

Time Frame for Claiming Tax Refund

Best time to apply.

The best time to apply for a tax refund is upon your departure at Melbourne Airport. Ideally, start the process at least two hours before your flight’s scheduled departure. This timing ensures you have ample opportunity to navigate through any queues and complete the necessary paperwork without rushing. Remember, the tax refund can only be claimed up to 30 minutes before your flight’s scheduled departure, making timeliness crucial.

Processing Time

The processing time for a tax refund can vary. After submitting your claim at the airport, the refund is usually processed and paid either immediately in cash or within 60 days if you choose a credit card refund. The efficiency of this process largely depends on the accuracy of the provided information and the completeness of the necessary documents. Patience and attention to detail here can lead to a smoother and faster refund process.

Common Mistakes to Avoid

Navigating the tax refund process at Melbourne Airport can be challenging, especially for those unfamiliar with the procedure. Understanding common misconceptions is key to ensuring a smooth experience. One widespread belief is that all purchases are eligible for a refund, which is not the case. Only goods that meet specific criteria qualify. Another error involves mismanaging documentation; keeping organized records of purchases and receipts is essential. Timing is also crucial; many travellers wait until the last minute, leading to rushed and often unsuccessful claims.

Misconceptions:

• Tax refunds apply to all purchases: Only specific items qualify.
• No need for detailed records: Keeping receipts is crucial.
• Claiming anytime is fine: Timing is a critical factor.

Tips for a Smooth Process:

• Start the process early: Avoid last-minute rushes.
• Keep all receipts organized: Essential for smooth claims.
• Check eligibility criteria: Understand which items are refundable.

How to Spend Your Tax Refund Wisely

Receiving a tax refund offers a unique opportunity to make smart financial decisions. Instead of impulsively spending this extra cash, consider using it to bolster your financial health. Putting the money into a savings account, especially one that earns interest, is a prudent choice. This not only secures the funds but also allows them to grow over time. Alternatively, paying off debts, especially those with high interest, can be a wise decision, reducing financial burdens and improving credit scores.

Saving Tips:

• Deposit into a savings account: A secure and growing option.
• Pay off high-interest debts: Reduces financial burdens.
• Set aside for future expenses: Plan for unforeseen needs.

Investment Options:

Exploring investment options is another intelligent way to utilize your tax refund. Consider investing in stocks, bonds, or mutual funds, which can offer higher returns than traditional savings accounts. For those new to investing, consulting with a financial advisor can provide valuable guidance and help in making informed decisions. Remember, investments carry risks, so it’s important to choose options that align with your risk tolerance and financial goals.

Understanding the Melbourne Airport tax refund process is essential for any tourist looking to optimize their travel expenses. This guide has walked you through every step, from eligibility to claiming your refund, ensuring a hassle-free experience. By being informed and prepared, you can make the most of this opportunity, adding an extra layer of satisfaction to your Melbourne adventure. Have you ever claimed a tax refund during your travels, and how did it enhance your experience?

Also Read: Sydney Airport Tax Refund: A Complete Guide For Travelers

1. What is the minimum spending requirement to be eligible for a tax refund at Melbourne Airport? To qualify for a tax refund, you must spend at least AUD 300 (GST inclusive) at a single business no more than 60 days before departing Australia.

2. Can I claim a tax refund on services or digital goods purchased? No, the tax refund scheme only applies to tangible goods carried as hand luggage or checked baggage, not services or digital products.

3. How long does the tax refund process take at Melbourne Airport? The process can vary, but it’s generally quick if you have all the necessary documentation. Allow extra time during peak travel periods.

4. Are there any items that cannot be claimed for a tax refund? Yes, certain items like services, food, and beverages consumed in Australia and goods not taken out of Australia as part of your luggage cannot be claimed.

5. Do I need to show the goods I purchased at the airport to claim the refund? Yes, you should be prepared to show the goods, along with your receipts and boarding pass, at the tax refund counter.

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Tourist refund scheme

The tourist refund scheme applies to goods purchased at prices that include GST or WET.

Last updated 21 April 2022

Travellers departing Australia can get a GST or WET refund under the tourist refund scheme (TRS), administered by the Department of Home Affairs and its operational arm the Australian Border Force (ABF).

The scheme applies to goods purchased at prices that include GST or WET, from a retailer with an ABN and registered for GST.

It does not apply to services such as accommodation. GST-free goods cannot get a refund under the scheme, as no GST has been paid.

Crew members of an aircraft or ship are not eligible to claim refunds under the scheme.

A traveller may claim a refund under the TRS if the purchases meet the following requirements.

• The purchases are from a single business with the same Australian business number (ABN) and total AUD$300 (GST inclusive) or more. For example, if you bought items from one business, even on separate invoices, that together total AUD$300 the goods were purchased within 60 days of departure from Australia.
• The traveller has original tax invoice/s for the goods.
• The travelling passenger paid for the goods.
• Carry or wear the goods on board the aircraft or ship as cabin baggage unless they are oversized or subject to aviation security measures and the airline requires them to be checked in as hold luggage.
• Present their tax invoices (in English), goods, passport and boarding pass to the TRS facility when departing Australia.
• Make the claim at the TRS facility at an airport at least 30 minutes prior to the scheduled departure time or 60 minutes if travelling on a cruise.

Residents of Australia's external territories, such as Norfolk Island, Christmas Island and the Cocos (Keeling) Islands, can also get a GST refund if they export the goods to their home territory as accompanied or unaccompanied baggage or as cargo.

Travellers bringing goods back into Australia for which they have already claimed a TRS refund

You must declare any goods you bring back to Australia, for which a TRS claim was made by you or another person when the goods left Australia. You can do this by declaring the goods at question 3 on your incoming passenger card when you return to Australia.

Unless another concession applies, for example concessions on personal clothing (excluding furs), you may need to pay GST on goods you bring back into Australia. This happens when the value of those goods, combined with any other goods you import for which another concession doesn’t apply, exceeds the passenger concession allowance External Link .

Penalties may apply if you fail to declare these items.

What retailers are required to do

When a customer requests a full refund you should check their invoice to determine if they have already claimed under the Tourist refund scheme External Link . If a claim has been approved the invoice will contain a stamp from the ABF.

Customers applying for a refund when they have already obtained a TRS refund are not entitled to receive a refund for the GST/WET portion of the invoice.

To obtain a full refund, a customer must provide proof that the GST/WET has been repaid when they declared the goods on their return to Australia.

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Get GST Back at Airport - TRS Tourist Refund Scheme

How to get your gst back at the airport.

Looking for some extra savings off your new gear? Planning on taking a trip overseas in the next 2 months? You can get your full GST back on any purchases made over $300 in the last 60 days. Simply follow our four rules below.

• Your Invoice has to be over $300 in value (GST inclusive) . This can be a single item costing over $300 or multiple items on the same receipt with a total amount over $300.
• Your Receipt has to be dated in the last 60 days before your departure . If you are planning on taking a trip overseas it may be well worth it to buy everything you need in that 60 day period. The items do not need to be boxed up or in new condition. Only the receipt needs to be within the 60 day period.
• You the Passenger paid for the goods .
• The TRS (Tax Return Service) agent has to see at the actual product described on the receipt . This can be confusing because the main TRS office is after customs (meaning after you have checked your bags in). In most airports there is a second TRS office before customs where an agent can visibly check anything in your checked bags before and give you a ticket. You will then need to check your bags, and bring the ticket to the TRS office after customs to receive your GST back.
• You have to bring your receipt with you . There are no extra forms or paperwork to fill out just your receipt. If the Invoice exceeds $1,000 it MUST include your name and address. Make sure you have your credit or bank account details as most TRS stations no longer hand out cash. (The refund can take up to three weeks) 

The TRS (Tourist Refund Scheme) was created for products that are not coming back into Australia. This usually means your items were bought as a gift for family, friends or colleagues overseas.

For more information, please refer to the TRS website.

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Understanding Australia's Tourist Refund Scheme

Australia, a land of mesmerizing landscapes, vibrant cities, and rich cultural experiences, beckons travelers from across the globe. Amidst the excitement of planning your Australian adventure, have you considered how you might make the most of your spending while visiting this beautiful country? If you're unfamiliar with Australia's Tourist Refund Scheme (TRS), you could be missing out on significant savings. Prepare to embark on a journey of discovery as we delve into the intricacies of claiming GST at the airport and unlocking the benefits of the TRS.

Tourist Refund Scheme (TRS)

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The Tourist Refund Scheme, often abbreviated as TRS, is a government initiative aimed at making shopping experiences for tourists in Australia even more rewarding. It allows eligible visitors to claim a refund on the Goods and Services Tax (GST) paid on certain goods purchased in the country. This means that as a tourist, you can potentially recoup some of the taxes you've paid on your purchases, adding extra value to your travel budget.

So, how does the TRS work, and what do you need to know to take advantage of this scheme?

Goods and Services Tax (GST) and Eligible Goods

Before delving into the intricacies of the TRS, it's essential to understand what Goods and Services Tax (GST) entails. In Australia, GST is a value-added tax of 10% levied on most goods and services transactions. However, certain goods are GST-free or eligible for GST refunds under specific circumstances, such as purchases made by tourists.

Eligible goods for the TRS refund typically include items intended for personal or household use, such as souvenirs, clothing, electronics, and gifts. However, it's essential to note that not all purchases qualify for a refund, so it's advisable to check with the retailer before making your purchase.

Claiming GST at the Airport

Now, let's discuss the practical aspect of claiming GST at the airport through the Tourist Refund Scheme. As a tourist departing from Australia, you can claim a refund on the GST paid for eligible goods purchased within the country. Here's a step-by-step guide on how to navigate the TRS process:

By following these steps, you can successfully claim a refund on the GST paid for eligible goods, providing you with valuable savings to enhance your travel experience in Australia.

Now that you understand the steps involved in claiming GST refunds at the airport, let's explore an alternative method to expedite the process: using the TRS mobile and web TRS applications. These applications offer a convenient way to lodge your TRS claim, saving you time and streamlining the refund process.

To speed up the process, you can use the ABF mobile and web TRS applications to lodge your claim. Simply enter your travel information and the details of the goods you are claiming, and choose how you would like to receive your TRS refund. Your information will be stored in a QR code that you will need to present with your purchased goods and original tax invoices at the airport. If you have completed the process successfully, you can use a dedicated queue at the TRS office. Please note that completing the app does not mean you have submitted your claim; you MUST still present to an Australian Border Force (ABF) officer to have your QR code scanned and your claim lodged.

By utilizing the ABF mobile and web TRS applications, you can expedite the TRS refund process and minimize wait times at the airport. This digital solution offers added convenience and efficiency, allowing you to make the most of your time in Australia without worrying about lengthy paperwork or queues.

With the option to claim GST refunds either in person at the airport or through the ABF mobile and web TRS applications, you have the flexibility to choose the method that best suits your preferences and travel plans. Whether you prefer the convenience of digital transactions or the assurance of face-to-face interaction, Australia's Tourist Refund Scheme ensures a seamless experience for travelers seeking to maximize their savings while exploring the country.

Now that you're equipped with knowledge about Australia's Tourist Refund Scheme and how to claim GST at the airport, it's time to plan your shopping spree wisely. Whether you're eyeing indigenous artworks, designer fashion, or local delicacies, be sure to prioritize purchases that qualify for GST refunds under the TRS.

Additionally, consider timing your shopping excursions strategically to coincide with your departure from Australia. Keep in mind that you must depart the country within 60 days of purchasing the goods to be eligible for a TRS refund. By planning and making informed purchasing decisions, you can maximize your savings and make the most of your Australian adventure.

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Are you ready to embark on an unforgettable adventure Down Under? With Australia's Tourist Refund Scheme awaiting your exploration, there's never been a better time to plan your trip. Plan your trip, pack your bags, and get ready to immerse yourself in the breathtaking beauty, diverse culture, and unparalleled experiences that Australia has to offer.

Whether you're strolling along the sandy shores of Bondi Beach, exploring the ancient wonders of the Outback, or indulging in gourmet delights in Melbourne's laneways, Australia promises a wealth of adventures for every traveler. And with the TRS by your side, you can unlock additional savings to enhance your journey and create memories that will last a lifetime.

Don't miss out on the opportunity to make your Australian adventure even more rewarding. Book your flight ticket , claim your GST refunds at the airport, and set off on a voyage of discovery across the Land Down Under. Australia awaits – are you ready to explore?

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