jetblue travel bank system

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Don’t Lose Travel Credits: How To Use the JetBlue Travel Bank

Julian Kheel

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What Is the JetBlue Travel Bank?

Credits aren’t transferable, but you can book for others, can only use with 1 other form of payment, travel bank credits expire after 12 months, what can you use the jetblue travel bank for, how to check your jetblue travel bank balance, how to use a jetblue travel bank credit, can you extend a jetblue travel bank credit, final thoughts.

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If you’ve canceled a flight with JetBlue and received a travel credit for the value of your ticket, you might be wondering how to find and use that credit. The answer is the JetBlue Travel Bank . It’s a special account issued to the airline’s customers to hold their travel credits until they can be applied to a new flight or JetBlue Vacations package.

But when it comes to using your credits, there are several tricks and pitfalls to be aware of. Here are all the details you’ll need to ensure you can use your JetBlue Travel Bank account when you need it — and with the fewest headaches.

Most JetBlue tickets can be canceled without paying a fee. The only exception is the airline’s Blue Basic fare , which can be canceled for $100 per person on routes to and from North America, Central America, and the Caribbean, and $200 per person on other routes.

That means you can get at least some value from almost any JetBlue ticket as long as you cancel your flight before it departs .

However, you don’t get the money back when you cancel a nonrefundable JetBlue ticket. Instead, you’re issued a travel credit that can be used for a future JetBlue flight. That credit is automatically deposited into the JetBlue Travel Bank and linked to you either by name or to your JetBlue TrueBlue frequent flyer account, which also contains any points you’ve earned from flying or with the JetBlue credit cards .

What Are the JetBlue Travel Bank Rules?

Like most airline travel credits, there are several rules and restrictions on JetBlue Travel Bank credits that you’ll need to know.

While you cannot transfer a JetBlue Travel Bank credit to someone else, you can use it for a friend, family member, or anyone you’d like by booking a new ticket in their name.

As long as you’re booking the flight with your Travel Bank, the passenger name on the ticket doesn’t need to match the name on the account. You don’t even need to be traveling with the person to apply your credit to their ticket.

Travel Bank credits can be used to pay any type of JetBlue fare. But if you want to use it to pay the taxes and fees on award tickets, the credit must be enough to cover the entire amount. That’s because you can only use 2 forms of payment on a single ticket . So if one of those is points, the other form of payment has to cover the entire cash amount.

This is a particularly annoying limitation when you’re trying to change an award ticket. With JetBlue, the only way to change a ticket booked with points is to cancel the original ticket, get the points back, and then book a new one.

But while the points from the original ticket will instantly go back into your JetBlue TrueBlue account, any taxes and fees you paid will go into your Travel Bank instead of back to your original form of payment. Then, if the new flight you want has higher taxes and fees, you can’t use the credits in your Travel Bank to pay for them. Instead, you’ll have to pay the cash portion again.

JetBlue Travel Bank credits have a hard expiration date — 12 months after your original ticketing date . That’s the day you booked the original ticket, not the date you were scheduled to fly or the date you canceled.

That means you’ll likely have less than 12 months to use the credit. So, it’s important to be aware of the calendar to make sure you use your credit before it expires.

You only have to book a new ticket using the credit before it expires — you don’t have to actually fly before that date. JetBlue opens its schedule nearly a year in advance, so if you’ve got a trip planned for months in the future, you can still use your Travel Bank credit for it. Just book far enough in advance to apply the credit before its expiration date.

There are only 4 things you can use JetBlue Travel Bank credits for:

• Airfare and taxes on JetBlue-operated flights booked through jetblue.com or its mobile app ( iOS , Android )
• Taxes and fees on JetBlue award flights (as long as the credit covers the entire amount)
• The air portion of a JetBlue Vacations package
• Any applicable increase in airfare when changing a booking

That means any other fees you might be charged during your travels with JetBlue, such as checked bags , in-cabin pets, seat selection, and the like, cannot be paid using credits from the Travel Bank. Essentially, you can only use it for forms of airfare for you or others and nothing else.

When you cancel a JetBlue flight, if you don’t already have a Travel Bank account, a new one is created automatically. Then, if you have a JetBlue TrueBlue frequent flyer account, the 2 accounts are linked. You can see your balance anytime by logging into your TrueBlue account on JetBlue’s website and clicking on the account menu in the upper right corner.

If you don’t have a TrueBlue account, the login info for your Travel Bank is sent to you after you cancel your ticket in 2 separate welcome emails , one of which has a temporary password that you’ll need to change within 48 hours. You can use that info to log into your Travel Bank account to see your current balance and expiration date.

Can’t find one of the emails or forgot to change your temporary password? You can use JetBlue’s Login Lookup Form to find the information.

If you’re booking a ticket with cash, using your Travel Bank credit is relatively easy. All you need to do is search for the new flight you want to book using JetBlue’s website or app.

Then, when you get to the payment page, you’ll have the opportunity to log into your TrueBlue account to apply your Travel Bank credit (if you aren’t already logged in) or to access your Travel Bank with the login info that JetBlue previously provided.

You don’t even have to use up your entire Travel Bank credit all at once . If your ticket costs less than the credit, the remaining amount will stay in your Travel Bank to be used later.

Or, if you’d simply prefer not to use your entire credit on 1 ticket, you can set the amount you want to use as partial payment. Then, if your credit doesn’t cover the entire cost of your new ticket, any remaining amount due can be paid for with any major credit card.

If you’re booking with points, you’ll have the same opportunity to use your Travel Bank credits toward the taxes and fees on your award flight. But again, in this case, the credit must be able to cover the entire amount.

Unfortunately, there’s no way to extend the expiration date on a JetBlue Travel Bank credit . While you can use the credit for a flight as far out in the future as JetBlue has available, you must book that new ticket with the credit before the 12-month clock expires, or you’ll lose it. Even having JetBlue Mosaic elite status won’t exempt you from this policy.

Also, unlike other airlines, if you book a new ticket with the credit and then cancel that new ticket, the credit will retain its original expiration date . And if the original expiration date has passed, you won’t get the credit back.

This is one of the less customer-friendly airline policies regarding travel credits. Many airlines will reset the date on your credit if you book a new ticket and then cancel it, but JetBlue doesn’t. And some airlines like Southwest don’t have expiration dates on their travel credits .

So, when booking JetBlue tickets, keep in mind that canceling the ticket later will mean less flexibility with JetBlue than it does with other airlines.

As long as you’re booking a ticket with cash, or the taxes and fees on your award ticket are fully covered by your existing credit, you should be able to access and use your JetBlue Travel Bank right during the booking process. That’s good news since you have such a limited amount of time to use it, with a 12-month expiration clock starting from the date you booked the original ticket.

Finally, remember that if you cancel a reservation with multiple passengers, each person will receive their own separate Travel Bank credits . So, it’s important to keep track of all the Travel Bank logins and TrueBlue accounts to ensure you’re not leaving any of your hard-earned money on the table.

Frequently Asked Questions

How long do you have to use the jetblue travel bank.

JetBlue Travel Bank credits expire 12 months after the date the original ticket was issued. It’s not based on the date you were planning to fly, or the day you canceled. That means you likely have less than 12 months to apply the credits, and there’s no way to extend the expiration date.

However, you don’t need to actually fly before the credits expire. You only need to book a new ticket by then. Your actual travel date can be as far in the future as JetBlue’s schedule allows.

How do I access my Travel Bank on JetBlue?

JetBlue TrueBlue frequent flyer members can access Travel Bank credits by logging into their TrueBlue account. However, if you’re not a JetBlue TrueBlue member, the airline will send you emails with the information needed to access your Travel Bank credits.

If you can’t find the emails that were sent to you, you can request the information from JetBlue via its website.

Can I use my JetBlue Travel Bank credit for someone else?

Yes, you can use your Travel Bank credit to book a JetBlue ticket for a friend or family member — literally anyone. Just make sure you’re signed into your own TrueBlue or Travel Bank account, and then book the ticket using the other person’s name. The name on the Travel Bank account doesn’t need to match the name on the ticket.

Can JetBlue Travel Bank balances be transferred?

No, JetBlue Travel Bank balances and credits cannot be transferred to other people. However, since you can book a ticket in someone else’s name while using your own Travel Bank account, this is only a burden when booking with multiple Travel Bank credits in multiple names.

Can I use the JetBlue Travel Bank for baggage fees?

JetBlue Travel Bank credits can only be used for airfare, including taxes and fees on award tickets, and for JetBlue Vacations packages. It cannot be used for baggage fees, seat fees, or any other ancillary fees on JetBlue.

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About Julian Kheel

Julian Kheel first learned the ins and outs of credit card rewards and travel loyalty programs while flying more than 200,000 miles a year as a TV producer and director for World Wrestling Entertainment. With over 15 years of professional experience studying travel loyalty programs, Julian has served as CNN’s Senior Editor covering travel and credit cards, as well as the Editorial Director of The Points Guy, and has worked as a consultant for the Big 3 U.S. airlines.

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JetBlue Just Changed Its Travel Credit Policy — What to Know

Read up on the new policy if you're thinking about canceling an upcoming JetBlue flight.

JetBlue will now only be honoring travel credits for up to a year after a passenger's original booking date, according to the airline's new policy change.

According to the new policy, passengers have 12 months from the original ticketing date to use airfare credits, while the previous policy provided more time, allowing 12 months from when the credit was issued to rebook. For passengers using credits, the prior system provided more flexibility to utilize credits on canceled, or modified flights.

Confirming the change to Travel + Leisure this week, JetBlue made the change on Wednesday and noted that “customers who purchase non-refundable fares and need to cancel their travel will continue to have their funds held in a Travel Bank account for future use on JetBlue.”

Getty Images

"For JetBlue customers who purchase travel on or after March 8, 2023, these Travel Bank funds are good for 1 year from the original ticketing date (the date the ticket was created)," the airline told T+L. "Customers are welcome to use these funds to book any available JetBlue flight for sale, with our schedule always extending at least 331 days, as long as travel is booked prior to the Travel Bank expiration.

However, tickets booked and canceled before March 8 will follow the former system of being honored a year after the credit was issued.

The airline's website has also been updated to reflect these changes. The website also states that credits cannot be extended once they have expired. 

JetBlue further explained on Twitter, in response to a customer, that "You don't need to complete travel by the expiration date, but you do need to have them applied toward a future JetBlue reservation before they expire. The expiration date is visible when you access your account.”

JetBlue also pointed out that all of their fares, with the exception of Blue Basic, have no change or cancellation fees.

UponArriving

JetBlue Travel Bank Account Guide (Expiration, Fees) [2020]

Sometimes you get hit with a surprise and you’re forced to cancel or miss a flight and you end up left with travel credits. Other times, you might experience some type of inconvenience and receive travel credits as a form of compensation. When it comes to JetBlue, these travel credits will be put into a Travel Bank and you’ll be able to use them for select travel expenses. 

In this article, I’ll break down everything you need to know about the JetBlue Travel Bank, including all of the relevant rules and restrictions for things like expiration and transferring credits.  I’ll also provide you updated information about how your travel bank account is affected by coronavirus.

Table of Contents

What is the JetBlue Travel Bank?

The JetBlue Travel Bank is an online account that allows you to view/manage your travel credits and to use them for future flights and select fees.

Tip: Use the free app WalletFlo to help you travel the world for free by finding the best travel credit cards and promotions!

How do you access your JetBlue Travel Bank?

• You can click here to access and log-in to your JetBlue Travel Bank.

You can log-in with your TrueBlue credentials or with the Login ID and password provided in your Travel Bank welcome email.

If you have new travel funds, you should look in your inbox for a welcome email with your login information. Note that you will probably receive two emails. One will have your log-in ID and one will have your password which will expire within 24 hours. You do not need to have a TrueBlue account in order to receive these emails and have a Travel Bank account. 

If you did not receive this email, call their reservations center at 1-800-JETBLUE (538-2583).

How do you get travel credits?

You can get JetBlue Travel credits issued to you in a number of different ways. A lot of times it can come from the result of a cancellation or changed flight.

Let’s say you booked a nonrefundable ticket and then decided to change that to a different flight and your new flight was cheaper. In that case, it is possible that the difference in ticket price could be converted into travel credits. So if you originally booked a $400 flight and it changed to a $200 flight, you could be credited for the difference (minus change fees). 

But note that if a nonrefundable ticket is not changed or canceled prior to departure you will forfeit all funds.  This is why it’s always important to never no-show when you’ve booked a non-refundable ticket. 

If you booked a refundable ticket you could still receive travel credits if you decided to not show up for your flight and never changed or canceled the flight. 

You might also receive travel credits for experiencing some type of inconvenience. For example, if your flight was significantly delayed it is possible that you could be issued a travel credit. Or if your in-flight entertainment system did not work or seat did not work properly it is possible that you could also be issued a travel credit.

Basically, any time that you are significantly inconvenienced during your travel experience with JetBlue you could request a travel credit and possibly get one.

Do the JetBlue travel credits expire?

Your travel credits will expire one year from the date of issuance unless otherwise noted (see the coronavirus exceptions below).

You can view the expiration date for your travel credits on your Travel Bank statement. If you have multiple travel credits within your account, the travel credits with the soonest expiration date will be used first.

Something to note that is really nice about these travel credits is that you don’t have to complete your travel before the expiration date. All you have to do is to make sure that you book your travel before the expiration date.

JetBlue makes this clear: 

If you receive a refund on a flight that was originally paid for with JetBlue travel credit (for full or partial payment), the expiration date for these funds will revert back to the original expiration date of the credits that were used to purchase the flight.

The catch here is that if you ended up canceling that reservation then you would have a refund back to your Travel Bank and your credits would then expire. So you really want to try to be sure about your travel plans and to avoid canceling those so that you do not lose your credits.

As far as I can tell, there is no standard policy for granting extensions for JetBlue travel credits that expire. However, if you have status with JetBlue you might contact customer service and give it a shot because you never know what they might say.

Vacation packages

You might be wondering if you can use your travel credits for vacation packages.  JetBlue travel credits may only be used towards the air-portion of a JetBlue Vacations Package. 

You can also receive a different type of credit via a vacation package. JetBlue Vacations credits are good for one year from the date of issue and may be used towards any portion of a JetBlue Vacations Package.

What about codeshare flights?

On many occasions, you might have a flight on JetBlue and also have a flight on another partner airline or codeshare partner. You need to know that “If any itinerary includes a segment not operated by JetBlue then the funds MAY NOT be placed in a Travel Bank.” 

Also, if any itinerary includes a segment not operated by JetBlue then funds from Travel Bank may not be used. So when it comes to using these travel funds from your Travel Bank you need to make sure that you are only flying on JetBlue flights.

How to use your JetBlue travel credits

You can use your Travel Bank travel credits online. When booking online at jetblue.com, you’ll have the option to use your JetBlue travel credit during the payment portion of the booking. You will need to log-in and then you’ll be able to view your balance and then choose how much of your balance you want to use for that specific flight.

This means that if you would like to also pay with a credit card you can simply choose to use your travel funds first and then select the option for paying for the remaining balance with a credit card.

One thing that is special about these credits is that you can use them for other people. So if you have three other people traveling with you, you could book their flights with funds from your Travel Bank. Even if you are not flying with them you can still use your credit for other people (if you call in to do this you might be subject to a booking fee).

This is not the same as the travel credits for Southwest, which require you to use them for the passenger who received the credit. One workaround for those travel credits for Southwest is that you can convert them into LUV vouchers which can be used for other people although there is a fee associated with that conversion.

You can read more about Southwest travel credits here .

What can you use your travel credits for?

You can use travel credits for airfare and some associated fees. They may not be used toward ShopBlue merchandise and also may not be used for the following purchases: 

• Even More Space seats
• Unaccompanied Minor fees
• Baggage fees
• Purchases onboard
• Flights on partner airlines

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Using travel credits to cover change fees

You can use your travel credits to pay for changes in airfare and the change/cancel fee that goes with it. However there are a number of restrictions when trying to use your travel credits for certain types of fees. Here is a list of fees that you cannot use your travel credits for:

• Change/cancel fees on TrueBlue Point bookings
• Same-day change fees
• Ancillary fees

Multiple Travel Banks

Multiple Travel Bank accounts may be used per reservation, but only one Travel Bank per customer may be used. So for example, if three passengers have Travel Banks and you wanted them all on one single reservation, you could use each of their Travel Banks. You may need to call in to do this but the phone fee should be waived.

Merging travel funds

Travel credits may be merged into one Travel Bank account, as long as the credits are all under the same customer name (once merged, they cannot be unmerged). This does not mean that you can merge Travel Bank accounts between different passengers.  This just means that if you have multiple credits under your name you can merge them to your own Travel Bank account. 

To merge credits, call 1-800-JETBLUE (538-2583) to speak with a reservations crew member.

What if I forgot to use a credit?

If you book a new reservation and forgot to use your travel credit there still is hope for you. In that case you will need to call in and ask them to retroactively apply your travel credit and you should be able to do this as long as you received the credit before your booking.

But if you have already taken the flight then you would NOT be able to apply your travel credits to that flight. So it’s key to get this done before departing on your flight.

Coronavirus extensions

• If you have a Travel Bank credit from a previous flight purchase that is expiring between February 27, 2020 and June 30, 2020 it will now expire December 31, 2020.
• Travel Bank credits issued between February 27, 2020 and June 30, 2020 for flight purchases will now have a 24-month expiration period as opposed to the typical 12 months.
• Travel Bank credits issued after June 30, 2020 will expire 12 months from their date of issue.

Read more about the latest covid updates here.

JetBlue has a pretty generous policy when it comes to their travel credits. They allow you to use them for other people which is a pretty flexible policy, especially compared to Southwest. It’s also nice that the expiration does not kick in until one year after they are issued and that you all you have to do is make your booking before that deadline. 

Daniel Gillaspia is the Founder of UponArriving.com and the credit card app, WalletFlo . He is a former attorney turned travel expert covering destinations along with TSA, airline, and hotel policies. Since 2014, his content has been featured in publications such as National Geographic, Smithsonian Magazine, and CNBC. Read my bio .

13 comments

why the flying fuck did i have to learn all this great information from a blog and not the jetblue website lol, ty for explaining this

i have travel bank credit of 426$ because of a cancelled flight due to covid-19, but when i try and use them it says i have a limit of 100$ and 426$ credit and cannot use more than 100$. Why is that?

I have a credit for $75.00 which will expire on Dec 21, 2020 I cannot get a flight back to Philadelphia until the 12/24/2020 can they extend this credit 3 days???

Sounds like you can use it to book a future flight, as long as you use it before the expiration date.

This is the 2nd time Jet Blue has changed my flights. Never again I have to lose my tickets again because your co decided to change flight days again. Can’t use Jet Zblue ever again!

Mi husband has a travel fund totaling $212. It was issued January 17, 2020. Due to the situation with the virus, he has not been able to travel. He is 74 years old so we don’t think it would be wise for him to travel right now. How do we get an extension on these funds? I have tried contacting your 800 number but to no avail. Please advise

Contact JetBlue via email. I had about $200 in expiring Travel Bank credits that were extended until 03/22.

My grand daughter and my wife had travel arrangement. Unfortunately my grand daughter is unable to travel with my wife, They both have credit Travel Bank credits. Can credits from my grand daughter’s account be used by my wife to purchase ticket?

Yes, you can use your grand daughter’s credit to purchase your wife’s ticket. Your grand daughter will have to do that for your wife, though, through her account. I’ve used my expiring credit that I couldn’t use to purchase a ticket for a friend of mine.

Your system is too complicated and stressful. Sorry.

Yes, you can use your grand daughter’s credit to purchase your wife’s ticket. Your grand daughter will have to do that for your wife, though, through her account. I’ve used my expiring credit that I couldn’t use to purchase a ticket for a friend of mine.

This is a complete rip-off. Just refund my credit card!, thanks. When booking a fight on JetBlue it is easy to use a CC or points, but there are many extra (unnecessary) steps to use this “bank”. Easy to have credits expire unless you travel frequently. Airlines as banks? They can barely keep a schedule. JetBlue continues its decline….

THE JET BLUE BANK CREDIT HAS EXPIRATION DATE AT JUNE , MY WIFE AND I TRAVEL JUNTOS ON THAT TIME, IS NOT LATE IF WE APPLY FOR ANOTHER TRAVEL ? WHEN IT IS GOING TO BE THE EXPIRATION DATE?

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How to Use a JetBlue Airways Flight Credit

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If you’ve canceled a JetBlue Airways flight and didn’t purchase a refundable fare, you’re not completely out of luck.

Nonrefundable JetBlue fares let you retain the value of your ticket in the form of JetBlue travel credits. These credits live in your JetBlue Travel Bank — an online bank account for funds toward future JetBlue flights, and other JetBlue expenses.

These credits can be used to pay for future airfares and some other JetBlue-related expenses including the air portion of a JetBlue Vacations package , change fees for Blue Basic fares and any applicable increase in airfare when changing a booking. Just note that they typically expire 12 months from the date your ticket was created.

Here’s how to use JetBlue travel credits (and how to get these credits in the first place):

How to redeem JetBlue travel certificates

JetBlue travel credits can be used to cover a slew of purchases through the company including:

Airfare and taxes on JetBlue-operated flights.

The air portion of a JetBlue Vacations package.

Change or cancellation fees, and any applicable increase in airfare for changes.

Flights booked for someone else.

To book with your JetBlue credits:

Log in to your TrueBlue account.

Make a new reservation through the standard booking page. 

When you get to the payment page, select travel credit as your form of payment. A dropdown menu will appear and your credit amount will be displayed.

If your new purchase exceeds the cost of your JetBlue voucher’s value, you’ll have to use another payment method, such as a credit card, to make up the difference.

How the JetBlue Travel Bank works

Your JetBlue travel credits will live in the JetBlue Travel Bank , where you can see your remaining balance and the expiration dates. It requires a separate login from your TrueBlue account, so check your email for instructions.

To redeem your travel credits, you can use the JetBlue website as usual and follow the instructions above. You do not have to go through the JetBlue Travel Bank.

How to get JetBlue flight credits

When you cancel Blue , Blue Extra, Blue Plus and Mint fares, you receive the value of that airfare as a JetBlue travel credit.

You can also get a JetBlue travel credit when you cancel a Blue Basic fare, which is the lowest JetBlue fare class. But, the Blue Basic situation is less ideal because you’ll owe JetBlue a change or cancellation fee for the privilege of getting that credit. The Blue Basic change and cancellation fees are:

For flights within North America, Central America, or the Caribbean: $100 per person.

All other routes: $200 per person.

In most cases, you can’t cancel your flight after it’s already taken off. If you try to cancel after the scheduled departure time, your money associated with the reservation is typically forfeited, unless you purchased a refundable fare.

If you don’t show up for your flight on time and you booked a refundable airfare, you won’t be eligible for cash back, but you do get the money associated with the segment as a JetBlue travel credit.

Do JetBlue travel credits expire?

Unlike credits from other airlines such as Southwest , which issues travel funds that never expire, the JetBlue versions do expire. The JetBlue travel credit expiration date is typically 12 months from the date it was issued.

​​What to know about JetBlue travel credits

You’ll need to pay a $25 fee for any JetBlue flight reservation changed or canceled over the phone or through chat. However, you can save this $25 per person fee by making your own itinerary adjustments on JetBlue’s website.

If you don’t want to use your credits on yourself, you don’t have to. JetBlue travel credits can be used to book a reservation for a friend or family member, and you don’t have to be traveling with them.

Sure, JetBlue travel credits are not as good as a full JetBlue refund . But considering that most canceled JetBlue airfares can net you a future flight credit with no cancellation fee, that’s a pretty swell deal.

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Home > Finance > How To Use JetBlue Travel Credit

How To Use JetBlue Travel Credit

Published: January 13, 2024

Discover how to effectively utilize your JetBlue travel credit with our comprehensive finance guide. Maximize your savings and make the most of your travel experience.

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Table of Contents

Introduction, understanding jetblue travel credit, checking your jetblue travel credit balance, booking a flight with jetblue travel credit, making changes or cancellations with jetblue travel credit, tips and tricks for maximizing your jetblue travel credit.

Welcome to the world of JetBlue Travel Credit! If you’ve recently flown with JetBlue or are planning to, you may be wondering how to make the most of your travel credit. JetBlue offers a unique credit system that allows passengers to redeem their credit towards future flights, making it a convenient and cost-effective way to explore new destinations.

JetBlue Travel Credit is a form of compensation that is often issued when passengers experience a flight delay, cancellation, or other inconveniences. Rather than receiving a refund or cash compensation, JetBlue provides customers with a travel credit that can be used towards the cost of a future flight. This credit can offer significant savings, especially if you frequently travel with JetBlue.

In this article, we will explore the ins and outs of JetBlue Travel Credit, including how to check your credit balance, book flights using the credit, make changes or cancellations, and share some tips and tricks to maximize your savings. Whether you’re a seasoned JetBlue traveler or new to the airline, this guide will help you navigate the world of JetBlue Travel Credit confidently.

So, let’s buckle up and dive into the world of JetBlue Travel Credit!

JetBlue Travel Credit is a form of compensation that JetBlue provides to passengers as a voucher towards future flights. It is typically issued when passengers experience flight delays, cancellations, or other disruptions. Rather than receiving a refund or cash compensation, JetBlue offers travel credits as a way to maintain customer loyalty and provide a seamless travel experience.

JetBlue Travel Credit is similar to a gift card, but it is specifically tied to your JetBlue account. It can be used to offset the cost of a future flight, including the base fare and taxes/fees. The credit is typically valid for one year from the date of issue, giving you ample time to plan and book your next trip.

It’s important to note that JetBlue Travel Credit is non-transferable, meaning it can only be used by the individual it was issued to. Additionally, it cannot be redeemed for cash or other forms of compensation. However, it can be a valuable asset for frequent JetBlue travelers or those who have upcoming travel plans.

JetBlue Travel Credit can also be combined with other forms of payment. If the cost of your flight exceeds the value of your credit, you can use a credit/debit card or other accepted forms of payment to cover the remaining balance. This flexibility allows you to make the most of your travel credit while still enjoying the benefit of additional payment options.

To ensure you have a smooth experience with JetBlue Travel Credit, it’s essential to familiarize yourself with the terms and conditions associated with its use. Understanding the expiration date, any restrictions on routes or flights, and the process for using the credit will help you make the most of this valuable compensation.

Now that you have a solid understanding of JetBlue Travel Credit, let’s move on to the next step – checking your credit balance.

Keeping track of your JetBlue Travel Credit balance is essential to ensure you can make use of it when booking your next flight. Fortunately, JetBlue makes it easy to check your credit balance through their website or mobile app.

To check your JetBlue Travel Credit balance, follow these simple steps:

• Visit the JetBlue website or open the JetBlue mobile app.
• Sign in to your JetBlue TrueBlue account. If you don’t have an account, you can easily create one.
• Navigate to the “Manage” or “My Trips” section of the website or app.
• Look for the option to view your Travel Credit balance. It should be prominently displayed on the page.

Once you have accessed your JetBlue Travel Credit balance, take note of the value. This will be the amount that you can apply towards the cost of a future flight. It’s important to keep in mind that the credit is non-transferable and can only be used by the individual to whom it was issued.

If you encounter any difficulties in checking your JetBlue Travel Credit balance, don’t hesitate to reach out to JetBlue customer support. They will be able to assist you and provide any necessary guidance to ensure you have all the information you need.

Now that you know how to check your JetBlue Travel Credit balance, let’s move on to the next step – booking a flight with your credit.

Now that you have your JetBlue Travel Credit balance all sorted, it’s time to put it to good use by booking a flight. JetBlue makes it straightforward to apply your travel credit when making a reservation online or through their customer service channels.

Follow these steps to book a flight using your JetBlue Travel Credit:

• Start by visiting the JetBlue website or opening the JetBlue mobile app.
• Sign in to your JetBlue TrueBlue account.
• Enter your desired flight details, including your departure and arrival airports, travel dates, and number of passengers.
• As you proceed with selecting your flight options, you’ll reach the payment page. Look for the option to apply your JetBlue Travel Credit towards the cost of the flight.
• Enter the necessary information, including the travel credit amount you wish to apply, and any remaining balance can be paid using a credit card or other accepted form of payment.
• Complete the booking process, and congratulations – you’ve successfully used your JetBlue Travel Credit towards your flight!

It’s important to note that JetBlue Travel Credit can only be used to cover the base fare and taxes/fees of your flight. Any additional charges, such as baggage fees or seat upgrades, must be paid separately. Keep this in mind when budgeting for your trip to ensure a smooth and hassle-free booking experience.

If you encounter any issues or have any questions while booking your flight, don’t hesitate to contact JetBlue’s customer service. They are readily available to assist you and ensure a seamless travel booking process.

Now that you know how to book a flight using your JetBlue Travel Credit, let’s move on to the next step – making changes or cancellations with your credit.

Life is unpredictable, and sometimes plans change. If you need to make changes or cancel a flight that was booked using your JetBlue Travel Credit, don’t worry – JetBlue provides flexibility in these situations.

Here are the steps to follow when making changes or cancellations with your JetBlue Travel Credit:

• Navigate to the “Manage” or “My Trips” section.
• Locate the flight reservation you wish to modify or cancel.
• If you need to make changes to your flight, such as a different date or destination, select the appropriate option and follow the prompts. Keep in mind that any fare differences or fees may apply, and you may need to pay the remaining balance using a credit card or other accepted form of payment.
• If you need to cancel your flight, select the cancellation option and follow the prompts. Your JetBlue Travel Credit will be retained and can be used for future travel within the specified validity period.

It’s important to be aware of the terms and conditions associated with changes and cancellations when using JetBlue Travel Credit. Some fares may be non-refundable, or certain fees may apply. Make sure to review the details of your specific fare and any applicable restrictions.

If you encounter any difficulties or have questions regarding making changes or cancellations with your JetBlue Travel Credit, reach out to JetBlue’s customer service for assistance. They will guide you through the process and help resolve any issues that may arise.

Now that you’re familiar with making changes or cancellations with your JetBlue Travel Credit, let’s move on to some tips and tricks for maximizing your travel credit.

JetBlue Travel Credit is a valuable asset that can help you save on your future flights. To make the most of your travel credit, consider implementing these tips and tricks:

• Plan ahead: Take advantage of the one-year validity of your JetBlue Travel Credit by planning and booking your flights in advance. By doing so, you can secure the best availability and pricing for your desired travel dates.
• Combine travel credits: If you have multiple JetBlue Travel Credits, see if it’s possible to combine them when making a reservation. This can increase the total value that you can apply towards your flight.
• Be flexible with your travel dates: Consider being flexible with your travel dates to find lower fares, especially if you have a fixed budget. Utilize JetBlue’s flexible date search feature to compare prices on different days and choose the most affordable option.
• Stay updated: Keep an eye on your email and JetBlue’s website for special promotions and deals. JetBlue occasionally offers bonus travel credit or discounted fares, allowing you to stretch your travel credit even further.
• Take advantage of price drops: If you notice a decrease in the price of your desired flight after booking it with your travel credit, contact JetBlue’s customer service. They may be able to adjust the fare and provide you with a refund or additional travel credit.
• Use your travel credit for extras: While JetBlue Travel Credit is primarily meant to cover the base fare and taxes/fees, you can also use it for additional services like seat upgrades, extra legroom, or even onboard food and beverage purchases.
• Refer friends and earn more: JetBlue offers a referral program where you can earn additional travel credits by referring friends to the airline. Take advantage of this program to boost your travel credit balance.
• Consider travel insurance: To protect your flights and travel credit, consider purchasing travel insurance. It can provide coverage for unexpected events and give you peace of mind in case you need to make changes or cancellations.

By following these tips and tricks, you can make the most of your JetBlue Travel Credit and enjoy significant savings on your future flights. Remember, it’s all about being proactive, flexible, and taking advantage of the various opportunities to optimize your travel credit.

Now that you’re armed with these valuable tips, you’re ready to embark on your next adventure with JetBlue Travel Credit!

Congratulations! You’ve reached the end of our comprehensive guide on how to use JetBlue Travel Credit. We’ve covered everything from understanding the concept of travel credit to checking your balance, booking flights, making changes or cancellations, and maximizing your savings with helpful tips and tricks.

JetBlue Travel Credit is a flexible and convenient way to offset the cost of your future flights, making it an excellent resource for savvy travelers. By following the steps outlined throughout this guide, you can confidently navigate the process of using your travel credit and make the most of this valuable compensation.

Remember, it’s important to keep track of your JetBlue Travel Credit balance and familiarize yourself with the terms and conditions associated with its use. By planning ahead, being flexible with your travel dates, and staying updated on promotions, you can stretch your travel credit even further and enjoy more savings.

If you have any questions or need further assistance with your JetBlue Travel Credit, don’t hesitate to reach out to JetBlue’s customer service. They are there to provide guidance and support throughout your travel journey.

Now that you have all the knowledge and tools, it’s time to embark on your next adventure with JetBlue Travel Credit. So, pack your bags, explore new destinations, and enjoy the freedom and savings that come with using your travel credit. Happy travels!

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Travel Bank

The Travel Bank system can be used for individual travellers or corporations. You, the airline, choose who and what can be refunded into a Travel Bank account. Plus you can direct your travellers to your website to spend the accrued credits increasing your online market share. How does a passenger join the Travel Bank program? When a passenger changes travel plans and the ticket needs to be refunded or exchanged the outstanding balance is credited to either an existing account or a new account is created for a passenger that has not had a refund previously. Refunds or part exchange balances are credited to a Travel Bank account as 'soft' dollars that can only be used to purchase a new ticket for further travel. Purchasing a new ticket can be fulfilled either online throught the airlines booking engine or via the airlines agent reservations system. Credit expiry limits are set by the airline so unused dollars do not become a financial liability for the airline. The program is beneficial for both the airline and the passenger. Travel Bank assists the airline to build loyalty amongst passengers by allowing credits on unused tickets towards future travel. Travel Bank can be used for both individual travellers and corporations. For more information about Travel Bank contact %1

Jetblue travel bank: Use travel credits for booking your journeys

Sometimes you are forced to cancel or miss your flight due to a sudden surprise reason. This results in pending travel credits on your accounts. Also, when you face some inconvenience, you receive compensation in the form of travel credit. When your fly with Jetblue, these credits are put in a Travel Bank, which you can use for booking. But how to use Jetblue Travel Bank? This is the main question.

Jetblue Airways has carefully devised methods to help you make better use of such credits and use them to the fullest. Passengers can use these Travel Bank credits for their selected travel charges. Let’s know further about the Jetblue travel bank.

What is a JetBlue Travel Bank?

Table of Contents

• 1.1 How to access the Travel Bank?
• 2.0.1 Process to Use Jetblue Travel Bank
• 2.1 How to start booking with JetBlue travel points

Travel bank is like your online account where you can store, view or manage your travel credits. You can use these travel credits for purchasing Jetblue flight tickets in the future and pay the selected fee.

How to access the Travel Bank?

Your account with JetBlue travel bank is automatically created when you get a travel credit for the first time. Also, the login info is sent to you via two separate emails. You can Log in to the Travel Bank account with your TrueBlue account credentials or the ID and Password you received in your email for Travel Bank. If a passenger has new travel credits, he can look into his inbox to find the correct login info. Keep in mind that there will be two emails, one with the login ID and the other with a password valid only for 24 hours. Note that it is not necessary to have a Trueblue account to receive these emails. You can simply contact JetBlue travel bank customer service for more information on this topic.

Jetblue Travel Bank:Explained

Travel Bank is an account (or bank)online where you can access and manage any travel points you receive. Think of it as a payment wallet. You can choose to use it on the website when your use Jetblue Book a Flight service or the JetBlue app.

Process to Use Jetblue Travel Bank

• Your Travel Bank account will be automatically created the first time you earn travel points. To ensure that any future travel points are issued to the same account, please be sure to enter your TrueBlue number when you will book a new flight.
• When booking on jetblue.com or the JetBlue app, you can use JetBlue travel points to pay for flights operated by JetBlue or the ticket portion of JetBlue Vacations packages. Even when booking on jetblue.com, points cannot be used to pay ancillary expenses or travel with our partner airlines.
• You can cluste r Jetblue Travel Bank Credits with different payment methods, including credit cards and TrueBlue points.
• Customers can use travel points to book for anyone they like. The name on the account does not need to be the same as the traveler’s name.
• If you are a TrueBlue member, please log in to your TrueBlue account to access your JetBlue account, click the down arrow next to your name and total points, and select Travel Bank Credit from the drop-down menu. This will take you directly to your statement page, where you can view the points and expiration date.
• You can access your Travel Bank through the Travel Bank system on Jetblue’s official website or register for TrueBlue(free!) to access or maintain your travel Bank account without any hassles. After receiving points, the flight crew can merge your existing Jetblue bank with your latest TrueBlue account via chat if you join TrueBlue.

Further, you can continue with the booking process. If there are still any doubts, you can contact the airline and as k how to check JetBlue travel bank from the expert executives. They will help you out without any delays.

How to start booking with JetBlue travel points

Jetblue airways recommend that you log in to your JetblueTravel Bank account before starting the booking process so that you know the amount available for booking. The amount of each point, and the expiration time of the points. Once you log in to the account, you can effortlessly;y begin the Jetblue Booking process. To begin, click the book now link on the left panel. You can review your JetBlue travel bank before you continue the process and enjoy a hassle-free flight with Jetblue Airways.

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Quick Tip: Extend JetBlue Travel Bank Credits

As described here JetBlue will extend the expiration of Travel Bank credits upon request :

I pinged them on Twitter DM (@JetBlue) and within 10 minutes I got an email alerting me that any Travel Bank credits expiring between now and 9/29/22 were updated to instead expire on 10/1/22. WIth JetBlue Travel Bank credits travel needs to be booked by this date, and their schedule is now bookable 11 months out. So this provides some welcomed time to make use of credits.

Bottom Line

JetBlue has been getting dunked on lately since being named worst airline by the Wall Street Journal . In my experience JetBlue has some operational issues and their IT isn’t the greatest. But to call them the worst airline seems like an overstatement to me.

I’d rather deal with a well intentioned airline that strives to do the right thing than a downright sinister one any time.

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So they got extended two days (29 Sept. to 1 Oct.)?! Is that a big deal?

Chris: They’re extending anything expiring between now and 29 Sep to Oct 1, the minimum would be 2 days, but this could mean many more months for most with the new Expiration. In addition if you have a travel bank that expired this would revive it from the dead. Compared to many other airlines (southwest and AA come to mind) this is helpful. Doubly so because the credits with Jetblue are not name-locked (can book for anyone) and the flight does not need to take places by Oct 2, it just needs to be booked by then.

Do we know when this will take effect I logged into my account and it still shows set to expire on 3/12/22

You have to contact JetBlue to request the extension.

Using the link in the post to reach out I saw the extension about 24 hours later. Good luck, and report back if you can.

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JetBlue Just Changed the Way It Issues Travel Credits

Photo: Eliyahu Yosef Parypa / Shutterstock.com 

JetBlue is changing the way flyers use its travel credits. 

According to TPG , JetBlue is now issuing credits with only one year of usage from the date of the original booking as opposed to one year of the date of modification, which it had been doing since the onset of COVID-19.

That means that if you book a flight 12 months in advance, and then have to change or cancel the tickets with one month until travel, you’ll only have four weeks or so to use the tickets, instead of one year from when you made the cancellation or change.

JetBlue’s travel credit policy now reads: “For tickets issued or exchanged after Mar 8, 2023, that are voluntarily canceled or exchanged to a lower fare, funds are returned as a JetBlue travel credit that is valid for 12 months from the original ticketing date.”

Previously, the policy stated: “For tickets booked before Mar 8, 2023 that are voluntarily canceled or exchanged to a lower fare, funds are returned as a JetBlue travel credit that is valid for 12 months from the date the credit is issued.”

Still, even with the change, JetBlue is fairly flexible with its travel credit policy. The airline typically sends credits to your JetBlue Travel Bank, an online account that lets you access and manages travel credits that you’ve received. Those credits can be used to book a new flight for anyone you look—the name on the account doesn’t need to match the name of a traveler.

JetBlue just recently opened bookings for its flights between New York and Paris . The service, the carrier’s second nonstop transatlantic after its New York to London addition in August 2021, will officially kick off on June 29, 2023. To celebrate, JetBlue is offering limited roundtrip fares starting at $1,899 and €1,299 in Mint and $479 and €399 in core.

The launch is a big deal for JetBlue. According to the airline, France is the world’s most visited country and Paris is currently the largest European destination not served by JetBlue from its northeast hubs in Boston and New York. JetBlue said that it could boost service to the French capital even further in the future.

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[Now Partially Working Again Online] No, JetBlue Hasn’t Killed Off Using Travel Bank Funds On Award Tickets, They Just Made It More Difficult

Update, 10/11/23: You can once again use JetBlue Travel Bank funds to book award tickets online. However, you must have enough funds to cover the full cost of the taxes.

That’s great news, as you can use the AMEX airline fee credit to obtain JetBlue Travel Bank funds , which are useable for anyone.

You can once again apply credits on JetBlue.com when your Travel Bank balance fully covers the taxes:

You can’t apply credits when your Travel Bank balance doesn’t fully cover the taxes:

HT: Ari Z. 

• I wanted to book 6 international award tickets with $110.05 in taxes on JetBlue. I also wanted to use AMEX airline fee credits to do so.
• I booked 6 $98.90 JetBlue regular economy tickets using 3 (of our current 13) AMEX Platinum cards, which were credited back via fee credits. Within 24 hours, JetBlue.com only allowed a refund back to the credit card, but after 24 hours I was able to credit it to my Travel Bank account by cancelling online.
• JetBlue.com does not currently allow points+Travel Bank bookings, so I called to book. However JetBlue phone agents also can’t book points+Travel Bank+cash bookings, you need to be able to cover the full balance with points+Travel Bank.
• I booked a $68.90 basic economy ticket on a 4th AMEX Platinum card. I then sent a DM to JetBlue on Twitter to have that cancelled and refunded to my Travel Bank, which they did in just 2 minutes!
• I tried to book the awards via DM, but they refused. I then called JetBlue to book points+Travel Bank, but the agent said it’s no longer possible to do and advised I write into JetBlue to complain about it. I HUCAd and told the agent that the website said I should call in to book points+Travel Bank and the agent said she would be happy to try it out. Sure enough, that worked, leaving me with a $2 Travel Bank balance.
• Somehow our mileage numbers and Global Entry numbers weren’t included and unsurprisingly, JetBlue’s buggy website wasn’t able to rectify that. However after a quick DM to JetBlue on Twitter they added our KTNs and my AA Executive Platinum number to unlock benefits like 2 free bags per person, priority checking, security, boarding, and bag handling, free EMS seating at checkin, free same-day switch, etc.

Have you used TravelBank for award tickets? Share your experience below!

Originally posted on 12/20/22:

Several posters on the DansDeals Facebook Group have noted that you can no longer use JetBlue Travel Bank funds to pay for the taxes on award tickets.

Sure enough, JetBlue.com now shows that Travel Bank funds can’t be used on an award ticket. But hey, you can pay $18 to protect the $5.60 taxes paid if you want.

I don’t currently have any JetBlue Travel Bank funds, but posted my hunch that people should try calling JetBlue to see if it could be done over the phone. After all, JetBlue’s old website allowed TravelBank funds to be used with awards and the new website just seems to have made everything worse. Unfortunately, the backdoor link to the old website now appears to be dead.

What makes this worse is that while other airlines refund the taxes to your original form of payment when you cancel an award, JetBlue refunds the taxes to your Travel Bank.

I reached out to JetBlue and after a couple of days they responded,

“As we upgrade our web experience, utilizing existing Travel Bank credits for the cash portion of award travel is currently not available on  jetblue.com .  Customers wishing to use Travel Bank credit to pay taxes on award travel should call 1-800-JETBLUE and a customer care crewmember will assist them.  In these cases, our phone booking fee will also be waived.”

I’m happy to hear that’s not a policy change, but JetBlue often has long hold times. I asked if the airline plans to restore that online functionality and they responded that they are hoping to do that in the next few months.

So there you have it. Now, can anyone explain why the functionality on airline websites seems to keep going backwards with every refresh?

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43 Comments On "[Now Partially Working Again Online] No, JetBlue Hasn’t Killed Off Using Travel Bank Funds On Award Tickets, They Just Made It More Difficult"

All opinions expressed below are user generated and the opinions aren’t provided, reviewed or endorsed by any advertiser or DansDeals.

The best part of these posts is to see Dans point balance

This is frustrating. JetBlue, do better!

Hit them up on Twitter.

IT trying to protect their jobs?

Well, that’s good news I suppose (and thanks Dan for getting the answer!), but shame on JetBlue for not bothering to tell users that — they obviously could have that message say anything but have chosen to go with a definitive (and misleading) “may not be used.” Are they just planning on keeping this secret for the “next few months”?

Yup, ridiculous.

Which credit card is enabling that many TrueBlue points??

https://www.dansdeals.com/points-travel/milespoints/its-time-to-mileage-run-earn-up-to-75k-jetblue-points-after-1-round-trip-if-you-have-or-if-you-transfer-points-to-virgin-america/

this doesnt show how your balance is that high. only how you might have gotten 75k back in 2016

I did 75K pointsmatch for my wife and kids and pooled all the points together. Sadly, JetBlue only flies to BOS from CLE. But hopefully will burn some points for transatlantic mint at some point.

Just had this issue! I was so confused since I just booked award and paid tax fees with travel bank a few months ago and now the option was gone. I ended up chatting with them for forever and getting refunded…

Refund option only works if travel is more than 7 days. Half of their agents don’t know this “bug” and are super argumentative. This is after going through the mosaic line and spending nearly 4 hours on the phone! Epic fail!

Only as I have learned in the last two weeks, while you are on the phone with them to rectify this the fare changes and they won’t honor it. So now, in order to pay with points and travelbank you wind up with a higher fare and a loss of several hours of your time! Epic fail and that is going through the Mosaic Line!!

Just happened to me. Hour wait and the price went up meanwhile. Terrible

Speaking of “refreshed websites” try using Air Canada’s site. Just awful

Thank you for posting this. I thought I had imagined using my Travel Bank funds in the past!

With the one-year expiration period on Travel Bank funds, JetBlue wants to limit and make it difficult to use those funds increasing the chance that the funds are forfeited. They are counting on the majority of folks to give up. It would be interesting to see what percentage of JetBlue Travel Bank funds expire unused but that info would only be available through discovery in a lawsuit.

Pay the taxes and fees with a credit card. If you loose your bag and the airline decides not reimburse or limit the amount they obligate themselves, you will shoot yourself for using your balance instead of CC…

Think you should make it clear to people.

בדידי הוה עובדא

I recently flew JetBlue over the pond (economy core), and I had such a good experience that I would use them again even if not cheaper. Great airline!!!

is it possible to transfer points from sapphire reserve to jet blue ?

https://www.dansdeals.com/points-travel/milespoints/mileage-expiration-guide-for-38-loyalty-programs-how-to-keep-your-points-from-expiring-and-how-to-bring-them-back-to-life-after-theyve-expired/

the reps say you can use travel bank with mileage, they dont know about this issue. any tips what to do??

Although you can use the travel bank over the points with a points booking you cannot split the payment on a points booking between travel bank and CC.

Acc to the manager I spoke to last night, they can no longer apply the travel bank to mileage flights even over the phone as of a few days ago. She said they are just as confused as costumers are and they don’t know what’s going on with the changes, they are waiting to hear what the company is changing exactly, possibly something to do with being able to book flights with AA

HUCA. You have to have enough TB credit to cover it without a credit card, but they can do it. Best strategy is to say that it says online to call in to use TB funds on an award. That worked for me with 1 HUCA.

HUCA is tough when it’s an hour wait and another hour to get to a manager. The manager ended up helping me but she it made clear that’s it’s not authorized and she can get in trouble for it. It was a work around that she found took forever to process each passenger, and I have no confirmation that the refund will come in. Just gotta wait and see

Why wait for a manager? I didn’t need a refund, just told the rep it said to call, she said she’d try it and it worked.

I told her that but she kept changing the info she told me and wouldn’t do it so eventually I asked for a manager

In these cases, HUCA is often better than a manager.

I had the same issue. I called and huca’ed multiple times, and each time the agent was not able to book the travel bank together with an award ticket. I gave the same argument that they’re supposed to be able to do it on the phone, because it’s not doable online My wait times varied from 15 minutes to 1-1/2 hours, and time on the phone with them, another 30 minutes. All this, just to use my lousy $5.60 credit. So I just gave up. But it bothers me to no end, it’s the principle of the thing.

I had an interesting new experience with jetblue. Over the past month, I canceled 3 flights booked with points. When I went online to cancel, the credit came back only in dollars, not in points. At first, I was quite happy, but then realized that the find they were going to give me back was MUCH lower than the cash price for the ticket. I had to call JB each time to cancel giving me back my points, not funds.

The problem is that while you are on hold to speak w an agent, the airfare changes. They won’t honor the price you have on your screen. It’s a lose/lose. Even at mosaic level.

This happened to me 3 times. So frustrating

Are you able to use travel bank for the entire $$ cost of flight or is travel bank only for taxes? Thnx

United is also no good, travel bank can only be used towards paid tickets. For award tickets it can’t be used towards taxes & fees, paid upgrades, or anything else.

Can i switch previously booked award tickets with taxes charged to my cc to be charged from tb instead?

Finally! This was so annoying so many times! I complained to B6 at least 10 times about this.

Just worked for me but had to do the event more space purchase separate from the flight purchase as they don’t allow using travel bank for extras and it also prevents entire transaction being used from travel bank even just the taxes and fees part.

Did it today thanks to this posting. Thx Dan.

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JetBlue TrueBlue program: Earn and redeem points, transfer partners and more

Editor's Note

• JetBlue TrueBlue points are some of the easiest domestic airline points to earn and redeem, with no award charts or availability restrictions.
• There are many ways to earn JetBlue points without getting on an airplane.
• Four levels of elite Mosaic status provide benefits including priority boarding and security, upgrade certificates and even Blade helicopter transfers.

There is a lot to love about JetBlue . The airline offers generous legroom, tasty snacks and free Wi-Fi. It also offers a fairly straightforward loyalty program.

The JetBlue TrueBlue program doesn't always get much attention in the points and miles world; however, the points are extremely easy to earn and redeem, making the program ideal for casual travelers. Though redemptions are largely restricted to flights in the Americas, JetBlue expanded its route map and flies transatlantic to several European destinations .

Here is everything you need to know about the JetBlue TrueBlue loyalty program.

JetBlue TrueBlue program overview

JetBlue serves more than 100 destinations throughout the U.S., Latin America, the Caribbean and Europe, including the newly launched service to Dublin .

JetBlue isn't part of any global alliance but has a few airline partners.

With JetBlue being one of the youngest major airlines in the U.S., the TrueBlue loyalty program is a relative newcomer to the points and miles world. The program is revenue-based, so earning and redeeming points is typically based on ticket prices. However, there are also many ways to earn JetBlue points without getting on an airplane.

Related: How to change or cancel a JetBlue flight

JetBlue TrueBlue airline partners

JetBlue's airline partners include Hawaiian Airlines, Icelandair, JSX, Qatar Airways, Silver Airways, Singapore Airlines and South African Airways. You can earn TrueBlue points when flying any of these airlines but can only redeem points on JetBlue and Hawaiian. JetBlue also has codeshare agreements with Aer Lingus, Air Serbia, Cape Air, El Al, Porter and Turkish Airlines. JetBlue's partnership with American Airlines ended in 2023.

In addition to the airline partners, JetBlue lets you earn points with several other travel and non-travel partners.

Related: JetBlue TrueBlue program: How to easily earn points

JetBlue elite status

You can join TrueBlue free online , starting at the "basic" level. The four published tiers of JetBlue elite status are:

JetBlue uses "tiles" to count Mosaic status qualification purposes earned through qualifying spending on JetBlue flights and vacations and/or with JetBlue credit cards .

You earn one tile for every:

• $100 spent with JetBlue on flights (including many extras), JetBlue Vacations packages and Paisly by JetBlue (for cars, stays and more)
• $1,000 spent on JetBlue cobranded credit cards

What this means is you could earn elite status entirely through credit card spending, by making purchases with JetBlue or with some combination of the two — and you don't need to step on a plane to do so.

Related: A review of JetBlue Even More Space on the Airbus A321LR from New York to London

The four tiers of JetBlue elite status are earned by reaching the following tile thresholds:

TrueBlue basic loyalty members can choose a "Perks You Pick" — a selection of benefits you pick when you earn 10, 20, 30 and then 40 tiles — while on track to earn Mosaic 1 status. These perks include:

• Early boarding with Group B (except Blue Basic fares)
• Priority security
• Free inflight alcoholic drink (up to three drinks per flight)
• Double bonus points on a JetBlue Vacations package (one-time use only)
• 5,000 TrueBlue bonus points

You can only pick each of these once, even if you earn each of the four tiles amounts.

Mosaic 1 elite status offers:

• 3 bonus points per dollar spent on JetBlue flights
• Priority boarding
• First two checked bags free
• Beer, wine, and liquor (up to three drinks per Mosaic member per flight)
• Even More Space seats at check-in at no extra cost
• Same-day switches with no fee or fare difference
• Priority security (where available)
• Dedicated check-in lines and phone support
• Heathrow Express upgrades to Business First
• Avis status match (expected to be rolled out in 2024)

Mosaic 2 status members also receive:

• Select Even More Space seats at booking at no extra cost

Mosaic 3 status also offers:

• Four certificates that allow you to upgrade to Mint business class for no additional cost
• Dedicated Mosaic 3 and 4 phone support

Top tier Mosaic 4 status also includes:

• Two additional certificates that allow you to upgrade to Mint business class for no additional cost (pending availability)
• Four one-way Blade helicopter transfer credits between Manhattan and New York's John F. Kennedy International Airport (JFK) or Newark Liberty International Airport (EWR)
• Gift Mosaic 1 to the TrueBlue member of your choice, coming later in 2024

Related: JetBlue Mosaic elite status: What it is and how to earn it

How to earn JetBlue TrueBlue points

There are many ways to save up for a JetBlue award ticket, from flights to hotel stays.

Earn TrueBlue points by flying on JetBlue

You'll earn TrueBlue points based on the ticket cost, fare type and whether you book directly with JetBlue when flying on JetBlue.

Blue, Blue Plus, Blue Extra, and Mint tickets earn at least 3 TrueBlue points per dollar spent. If you book one of these fares directly with JetBlue, you'll earn an extra 3 points per dollar spent.

Blue Basic fares earn 1 base point per dollar spent and 1 additional point per dollar when booked directly with JetBlue.

No matter the fare type, you'll earn an additional 3 points per dollar if you have JetBlue Mosaic elite status and another 3 to 6 points per dollar when paying for a flight booked with a JetBlue credit card.

Earn TrueBlue points by flying on partner airlines

You can also earn TrueBlue points when you fly on JetBlue's partner airlines:

• Hawaiian Airlines
• Qatar Airways
• Silver Airways
• Singapore Airlines
• South African Airways

The number of points you'll earn on partner flights varies by airline, booking class and flight distance. You can access each partner's earning chart via JetBlue's partner directory .

Earn TrueBlue points through other partners

There are several ways to earn TrueBlue points without flying:

• TrueBlue Shopping : Earn TrueBlue points when you click through JetBlue's TrueBlue Shopping portal before making online purchases.
• Avis and Budget : Earn 100 points per day as a member and 200 points per day as a Mosaic on qualifying rentals.
• IHG One Rewards : Earn 2 points per dollar on qualifying room rates at most IHG hotels. Earn 1 point per dollar on qualifying room rates at Candlewood Suites and Staybridge Suites, and earn 500 points per qualifying stay at The Venetian Resort Las Vegas.
• Jet Opinions : Earn 400 points for taking your first survey.
• TrueBlue Dining : Earn up to 3 points per dollar spent when ordering in or eating out at a restaurant participating in JetBlue's TrueBlue Dining program . You must enroll in the program and link a payment card before dining.

You could also purchase JetBlue points or pool them with other members.

Best credit cards for earning and redeeming TrueBlue points

JetBlue has three credit cards, all issued by Barclays:

The information for the JetBlue Plus Card, JetBlue Card and JetBlue Business Card has been collected independently by The Points Guy. The card details on this page have not been reviewed or provided by the card issuer.

You can also transfer points to JetBlue from American Express Membership Rewards , Chase Ultimate Rewards and Citi ThankYou Rewards , although the ratio varies.

TPG values JetBlue points at 1.35 cents each. You may want to use Citi or Chase points for a 1:1 transfer since Amex's transfer rate is lower (i.e. 250:200 points).

Only Citi premium Citi cards like the Citi Premier® Card (see rates and fees ) allow you to transfer ThankYou points at a 1:1 rate. However, if you have a Citi ThankYou® Preferred, Citi Rewards+® , (see rates and fees ) or Citi Double Cash® Card ,(see rates and fees ) the transfer ratio is 1,000:800.

The information for the Citi ThankYou® Preferred Card has been collected independently by The Points Guy. The card details on this page have not been reviewed or provided by the card issuer.

The following cards all currently offer attractive welcome bonuses with points and miles that you can transfer to your JetBlue account:

• The Business Platinum Card® from American Express
• The Platinum Card® from American Express
• American Express® Gold Card
• Citi Premier® Card
• Ink Business Preferred® Credit Card
• Chase Sapphire Preferred® Card

How to redeem JetBlue TrueBlue points

JetBlue uses a dynamic pricing scheme for its own flights, so redemptions are straightforward. You can redeem points for any seat on any JetBlue flight across its entire route network. The more a flight costs in cash, the more it will cost in points.

According to TPG's valuations , you can expect a fairly consistent 1.35 cents of value per TrueBlue point. Based on our experiences, the redemption value tends to be slightly lower for JetBlue Mint award tickets.

To book, search for flights on JetBlue's website as you normally would and check "Use TrueBlue points" at the top of the search box. Note that you can't redeem points for Blue Basic fares.

You can redeem points for the entire fare or use a combination of points and cash . The latter option is great if you're short on points but generally doesn't present the best value. Our tests indicate that these redemptions yield a value of just 0.9 cents per point.

As a reminder, JetBlue Plus and JetBlue Business cardholders get a 10% rebate when they redeem for and travel on JetBlue-operated award flights.

Although JetBlue has several airline partners, you can currently only redeem TrueBlue points on Hawaiian Airlines. You can book Hawaiian Airlines redemptions online.

Related: How to increase the value of your JetBlue TrueBlue points by 10%

Bottom line

While you're unlikely to get outsize value from your TrueBlue points, it's still a useful program for many travelers. After all, JetBlue TrueBlue points are some of the easiest domestic airline points to earn and redeem. Also, there aren't any confusing award charts to consult or capacity controls to worry about.

The program will continue to become more valuable as JetBlue grows its domestic and international network and (hopefully) adds more partner redemptions.

JetBlue, Southwest planes nearly collide – experts warn of air traffic control fatigue

Two planes were cleared on a collision path at Washington Reagan National Airport on Thursday. Thankfully, air traffic controllers got both aircraft to stop before disaster struck.

JetBlue flight 1554 from Washington to Boston was cleared for takeoff, while Southwest flight 2937 to Orlando was cleared to cross the same runway.

The JetBlue plane had already begun its takeoff roll as the Southwest jet approached its path.

Air traffic controllers can be heard in a recording of the incident warning both planes to stop.

“JetBlue 1554, stop,” one controller said. “Southwest stop! Southwest 2937, stop!” another said.

In statements to USA TODAY, both airlines acknowledged the incident and said they would cooperate with any follow-up investigations.

The Federal Aviation Administration said it will investigate.

Issues in air traffic control

It’s just the latest in a string of close calls that experts say highlight the narrow margin of safety with an overworked pool of air traffic controllers.

A panel previously established by the FAA released a report Friday warning that air traffic controllers were at high risk of fatigue and encouraging the agency to update its scheduling policies to address the issue.

Under new rules that FAA Administrator Mike Whitaker said will go into effect in 90 days, the agency will increase the rest period for air traffic controllers to 10 hours between shifts, up from nine, and will require a minimum 12-hour rest period before midnight shifts.

Whitaker said in a briefing about the report with journalists on Friday that the agency is also aware of understaffing throughout the system. Both problems contribute to concerns at the agency but are being handled separately.

“We’re understaffed throughout the population of controllers,” he said. “We have been doing everything within our power to increase controller hiring.” 

Zach Wichter is a travel reporter for USA TODAY based in New York. You can reach him at [email protected].