home care visits hartlepool

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We believe in a different approach caring for loved ones in the home

Liz, her son Tom and daughter Roberta (Bobbie) are the proud owners and operators of Blossom Home Care Durham. The Chapmans were all born and raised in County Durham and have worked in the North-East for several years, so they know the area well and are really proud to be part of the Blossom family.

As the longest standing Blossom Franchise owners, The Chapman’s have demonstrated their commitment to Blossom’s quality care standards by recently extending their delivery of bloomin’ good care to cover a 30-mile radius of Durham itself which means their area now includes the cities, towns, villages, and farms across the county of Durham, Teesdale, Weardale as well as parts of Teesside & Wearside.

Focussed on the core Blossom values of Family, Empathy, Respect and Quality the team at Blossom Home Care Durham have a heartfelt commitment to transform lives and enrich the quality of life for their clients.

If you’re ready to experience a new level of care and live in the county of Durham, Teesdale, Weardale or, the parts of Teesside/Wearside that we cover, find out more about how our superb carers can help your loved one stay in the home they love. Give us a call today.

What makes Blossom Home Care different?

50 minute minimum care visits

App based monitoring for loved ones, holistic care plans built around your needs and wishes, retain your independence and autonomy, a nurse-led  approach to home care.

Set visit times - on time, every time

Liz Chapman

Franchise Owner

Tom Chapman

Bobbie Chapman

Franchise Owner / Office Manager

We provide bloomin' good care in the following areas

Our area extends 30-mile around the city of Durham covering places like Barnard Castle, Billingham, Bishop Auckland, Bowburn, Coxhoe Chester Le Street, Easington, Ferryhill, Fishburn, Hartlepool, Heighington, Newton Aycliffe, Peterlee, Sedgefield, Shildon, Spennymoor, Sunderland, Trimdon, Wingate, Wynyard…

Office address:

F13 Incubation Centre, Durham Way S, Newton Aycliffe, DL5 6XP

Our Home Care Services

Blossom Home Care are head and shoulders above any other care-in-the-home provider in the country, providing bloomin' good care across the UK.

Our dementia care goes above and beyond just helping the individual in need – we also work to relieve the stress it brings family members too.

Live-in care focuses on dignity, helping clients retain their independence whilst enabling them to continue making choices on their own terms.

We go the extra mile every time to ensure our complex care services deliver exactly what’s needed and more.

Blossom Home Care are on a mission to redefine what it means to be a carer. So if you’re already working in the sector and are looking for a working environment that treats you properly, or are seeking to join this incredibly worthwhile profession, joining us is the right next step for you.

Care staff jobs in

Springfield Healthcare Hartlepool

With branches across Yorkshire, Humberside and the North East, you can access Springfield care services and stay comfortably in your own home and community.

Care services available from

Our Hartlepool services have a fantastic team of support staff that are committed to providing a safe, high-quality service to all clients every day. Our team are professionally trained in all areas of support. Including supported living accommodation, Care at home, supporting clients in work placements and providing support to get out and about socialising in the community.

• Care at Home
• Live-in & Respite Care
• Clinical Services
• Supported Living
• Complex Needs & Learning Disabilities
• Children’s Service

Our mission is to promote independence so that all our clients have choice and control over their lives and have the support to fulfil their goals and dreams; to reach their full potential.

Hartlepool branch have a drop in facility which enables people to come and meet up with friends, take part in activities and relax in the heart of the community. We have six self -contained apartments, with a lift to all floors, with shopping, leisure, health and community facilities all close by.

We support people with social activities such as going out in the community, attending day services, visiting family or friends, to attend medical appointments, other appointments, with medication and collecting medication.

Individuals & Families

love Springfield

"I could not be more grateful for the support that I have received from Springfield. They always go above and beyond to help me regardless of what I may need assistance with."

"The messy play area is like no other in the local area. My daughter always enjoys visiting so that she can use the sensory lights, equipment, games and toys etc.. The weekly group activities that are tailored to need and choice have allowed her to develop simple skills and communicate better with others."

"We support people with social activities such as going out in the community, attending day services, visiting family or friends, to attend medical appointments, other appointments, with medication and collecting medication"

At the Hartlepool Home Care Office

Our Hartlepool Home Care services are operated from our conveniently located Hartlepool office.

Opening Hours: 9am – 5pm Monday – Friday

Phone Number: 01429 235551

Usworth Road Enterprise Park Usworth Road Hartlepool TS25 1PD

• Rachael Oliver, Registered Branch Manager
• Deb Randall, HR Administrator

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Compare home care in Hartlepool

10 home care agencies in Hartlepool

Elite home care service limited.

Good - Regulator's rating

We are a Domiciliary Care agency providing quality person-centered Care to our clients in their own homes, Promoting their independence whilst maintaining their safety. We offer a wide range of services personal care, meal prep, domestic and shopping visits …

Care Link Northern Limited

Dale care - hartlepool and middlesbrough home care, dale care - hartlepool extra cares, direct care and support team, hartfields domiciliary care agency, real life options- hartlepool, voyage (dca) (north 3), quality+ care solutions.

Registered, awaiting routine inspection - Regulator's rating

Vestra Homecare Hartlepool

Browse home care agencies near you.

• Barnard Castle (1)
• Billingham (3)
• Bishop Auckland (4)
• Chester Le Street (4)
• Consett (6)
• Durham (15)
• Ferryhill (3)
• Houghton Le Spring (4)
• Newton Aycliffe (3)
• Peterlee (3)
• Shildon (1)
• Spennymoor (3)
• Stanley (3)
• Stockton On Tees (9)
• Wingate (2)

Expert advice for care in England

Paying for care at home in england.

Charged on an hourly basis, care at home in England tends to be more affordable than moving to a care home...

What is the Care Quality Commission (CQC)?

The CQC is an independent regulator for all care providers in England, carrying out regular comprehensive inspections ...

Six questions to ask home care agencies

To help you find the right care agency for your loved one, we’ve created a list of questions you can ask home care agencies...

What is care at home?

Domiciliary care is when a carer either visits you or lives in your own home, in order to help you with a range of different tasks...

Frequently asked questions

There are 10 home care agencies in Hartlepool, who specialise in offering professional care to the elderly in the comfort of your own home.

All home care agencies in Hartlepool are regulated by the Care Quality Commission (CQC). Of the 10 home care agencies in Hartlepool, 8 have been rated good or above.

Looking for a different type of care?

There are 23 care homes providing care for elderly residents in Hartlepool .

Compare all care providers

There are 33 care providers in Hartlepool . This includes all care homes and home care agencies.

Unsure what care is needed?

Request a call back

To enquire about any of the above services, call us on 01642 918142 , or fill out the form below and we will get in touch.

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Welcome to Bluebird Care

Home care in stockton & hartlepool.

Bluebird Care provides premium home care services in Stockton, Hartlepool and Middlesbrough, ensuring you can remain in the comfort of your home instead of considering residential care.

Looking for care at home?

Providing excellent home care in Stockton, Hartlepool and Middlesbrough

At Bluebird Care, our unwavering dedication to prioritizing people's lives, being the helping hands you can rely on, and enabling you to stay at home, makes a real difference.

We specialise in working with customers and their families who require care in their own homes. We offer a unique service of personalised care options from check-in visits to full live-in support.

Home care & support

We keep you in control and provide you with the home care services and support you want, where and when you want it. It's your life and your care, so it must be your way.

• Domiciliary care (home care)
• Live-in care
• Respite care
• Companionship care
• Mind, body and soul
• Putting you first
• Extra care to live life your way

Specialist care

Some conditions require specialist care services. At Bluebird Care we understand that when people have special needs due to an illness or injury, they may need extra care and support.

• Dementia care
• Parkinson's disease care
• End of life care
• Arthritis care
• Diabetes care
• Huntington's disease care

Call us on 01642 918142 or Request a call back

Stockton & Hartlepool

Suite 17 Durham and Tees Valley Business Centre Orde Wingate Way Stockton-on-Tees Durham TS19 0GA

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© Copyright 2024 - Bluebird Care. All Rights Reserved

Domiciliary care support solutions , personal and vibrant specialist home care

Elan Care is a Hartlepool based specialist home care organisation providing flexible, quality care and support to an individual living in their own home. We specialise in delivering a personalised service for people with learning or physical disabilities, autism and mental health conditions whose support is contracted by the Local Authority or through direct payments.

Elan Care works in partnership with the landlord of Whitethorn Gardens who provide individual and shared properties for domiciliary care within this friendly community. We have a staff office within Whitethorn Gardens and as such are ideally located to support the people living there. Elan Care services consists of 24-hour core staffing to give advice and ad hoc support if required. In addition to this we provide tailored 1:1 support to enable a person to live safely and help them to achieve their desired level of independence.

24 hours specialist home care support and safeguarding

Elan is committed to providing people with the right level of care support so that they can live an active and meaningful life as part of the local community; and where individuality and diversity is embraced.

Supported Living

The right care environment makes all the difference.

Whitethorn Gardens in Hartlepool is an exceptional development in a tranquil cul-de-sac where inclusion and community come together. Set within this spacious beautiful setting are open plan one bed apartments and shared bungalow properties, private and communal gardens, sensory room and assisted bathroom, and all built to the highest of standard with domiciliary care and flexibility in mind.

Elan Care is proud to be the preferred provider of contracted specialist care for people living within this community that have support needs. Our professional and effective care service consists of a 24hour core staffing, offering a seamless service for people that need round-the-clock support or more modest assistance to achieve their independence in their own home.

The Care Quality Commission inspection rating of our services

Safe Rating

Effective Rating

Caring Rating

Responsive Rating

Well-led Rating

Our Offices

• Durham (Head Office)
• Middlesbrough
• Newcastle Upon Tyne
• South Tyneside

Our Extra Care Facilities

• Laurel Gardens (Office)
• Albany Court
• Bamburgh Court
• Richard Court
• Beechfield Court (Office)
• Lawson House (Office)
• The Dunes (Office)
• Barnaby House
• Jubilee Court
• St Germain's Grange
• Blenkinsop Court
• News & Blogs
• Emotional Support & Well-being Service
• TELUS Well-Being Portal Link

Hartlepool Office

Request a call back.

Our Contact Details

01388 768271

[email protected]

Lumley House, Whitfield Court, St. Johns Road, Meadowfield, Co. Durham DH7 8XL

Send Us an Email

About dale care - hartlepool.

Dale Care has been providing a range of care and support services for over 34 years. We are one of the largest home care providers in the North East, with offices in County Durham, Gateshead, Hartlepool, Newcastle, North Tyneside, Teesside and South Tyneside. Dale Care employees over 1,000 health care professionals that provide support to over 2,000 service users.

Our services range from domestic assistance to 24/7 care services, and we aim to provide high quality care services to support people live independently in their own homes.

Supported by a Nation-Wide Care Group

Dale Care is a part of Clece Care Services, a nation-wide care group formed of 18 care providers around the UK that share best practices to ensure we are on the front-line of innovation and quality within the care sector.

Contact Details

Tec house, lynne st, hartlepool, cleveland, job vacancies for this branch, home care worker.

CQC Ratings

Home / Our Homes / Merlin Manor

Merlin Manor

A brand new, purpose-built care home situated in a quiet housing estate in Bishop Cuthbert, Hartlepool. Offering a range of services from Residential to Nursing Care including a dedicated floor for those living with dementia. Merlin Manor is a stone’s throw from Crimdon Beach with stunning sea views and easy access to the town centre and Marina.

Care Types Available

Nursing Care

Nursing with dementia care, residential care, residential with dementia care, each apartment comprises.

Carehome Manager

Merlin Manor Manager

Merlin Manor care home manager

I have worked in the care sector for over 35 years and started my path to care as a housekeeper and then felt that I would make a caring care assistant as I enjoyed the interaction I got when I was a housekeeper and always wanted to do more for the residents so that started my journey to care.

I always said that by the time I was 40yrs I would like to be a manager as I was a single parent I could not commit to the job role of a manager until my youngest son left school, and lucky enough I was already a Deputy in a care home in Easington Colliery for 5 years, my son then left school and I then became the manager of Ashwood Park.

I have managed care homes for 25 years now. These have been Nursing homes, Residential homes with Dementia.

Each home has been different but very rewarding and at times challenging.

I have my NVQ level 2,3,4 in care.

D32/D33 Care assessor

I feel that I am a professional care home manager with over 25 years of experience in the role of a care home manager and dedicated to continually improving the service provided to the care home that I manage.

I aim to provide and improve care for our residents and facilitate an ideal environment for staff, friends and family too.

I believe in mentoring with purpose and understand that strong working relationships create great teams and produce exceptional results.

I feel my greatest strengths are firstly my strong commitment to providing a professional service, and outstanding care.

"Merlin Manor is a care home that I am proud to be a part of"

Arrange a visit

Come and take a look around Merlin Manor care home.

About Merlin Manor

Living at merlin manor.

A welcoming and inclusive home, Merlin Manor provides a variety of lounges and dining rooms where residents can relax, dine and socialise with each other. All of our 94 bedrooms are ensuite and have been finished to a high standard, creating a beautiful living environment. The home also provides 21 enlarged bedrooms offering a more luxurious setting, some of which include direct outdoor access to our landscaped gardens or one of our balconies.

Our dedicated dementia floor has been sensitively designed to create a calm and relaxing environment for those living with dementia. Specialist bathing and shower rooms as well as wheelchair access, passenger lifts, extra-wide corridors and our integrated nurse call system allow us to cater to a variety of nursing care requirements.

Care at Merlin Manor

The registered manager of Merlin Manor is highly experienced having worked in the care sector for more than 21 years, with 6 of those years in management. Our team will ensure that every resident receives the best care available, our training programmes make sure that our staff are constantly developing and up to date with mandatory, additional and clinical requirements.

Personalised care plans take into account all medical, personal and dietary requirements for our residents as well as individual preferences, religious needs and anything else that may enhance their experience.

Meals at Merlin Manor

Our beautifully designed dining rooms create a relaxing and luxurious environment to dine in. The state-of-the-art kitchen facilities and dedicated catering team at Merlin Manor provides homemade, flavoursome meals and snacks throughout the day. We work closely with allied professionals to ensure the meals we provide are nutritious, balanced and tailored to meet residents’ dietary requirements. Wherever possible we use local suppliers and fresh produce.

Food and drink are available 24 hours a day which is especially valuable to those who reside in our dementia care environments.

Leisure at Merlin Manor

Good use of leisure time is crucial to a sense of wellbeing. Merlin Manor has been designed with this in mind; including accessible outdoor seating areas with sea views and enclosed landscaped gardens which are great places to socialise with family and friends. Our teams work hard to provide a wide range of activities tailored to ensure residents continue to enjoy their hobbies and interests within the care centre. We have good links in the local community and support charities through fundraising events. This care centre, like all Prestige facilities, works alongside Oomph the meaningful activities charity to ensure all activities are personalised.

Visiting Merlin Manor

Merlin Manor along with all other Prestige Group Care Centres continues to follow government guidance with regards to all visits to the site.

Merlin Way, Hartlepool, TS26 0BF

01429 801205

[email protected]

A Warm Welcome to Warrior Park Care Home, Hartlepool

You’ll find warrior park care home situated on the north-east coast of england, a short walk from the seafront. we are close to shops and public transport, making us easily accessible for visitors to pop-in for a chat..

As one of the leading care homes in Hartlepool, our care team offers residential care for those who need help with daily tasks, and nursing care for people who have complex medical needs. We also provide both residential dementia care and 24-hour nursing dementia care for residents who require it.

Warrior Park Care Home is half a mile from Hartlepool’s historic quay and marina, which makes for a great day out for our residents and their loved ones to spend quality time together. Our home is full of wildlife, with swans, signets, and many ducks being frequent visitors and a welcoming sight around Warrior Park.

Our residents enjoy a comprehensive activities programme, from regular trips out and visits from entertainers, to balloon tennis and quizzes, entertainment is never far at Warrior Park.

Warrior Park Care Home

Queens Street, Seaton Carew, Hartlepool, Cleveland, TS25 1EZ

• Residential Care
• Nursing Care
• Nursing Dementia
• Residential Dementia
• Respite care
• Palliative Care

Valerie Halas

Home manager.

• Key information
• Ratings & Reviews

Get in touch

Our care at warrior park care home.

We offer a person-centred approach that is delivered through quality care, recreation and activities, and food and dining.

At Warrior Park, we are always happy to help, so please get in touch with our friendly team. Our team were commended on our inspection report for their level of care: “Staff showed concern for people’s wellbeing. They knew people very well and worked to ensure people received care and support that suited their needs.”

Good to know

• Only a short distance away from the sea
• Choice of lounges so peace and tranquillity is never far away
• Make your room your own
• Garden area to enjoy sunny days

Our community

• Near to public transport
• Close to local shops
• Vibrant activities programme
• Celebration of special days and moments

Our service

• 24-hour nursing available
• Seasonal menus inspired by residents' feedback

Key Information

We provide care for those who are publicly funded as well as those paying for their own care.

It’s important to get professional advice on the best way to fund the cost of care and we suggest that you take advice from a care fees expert to make sure that you have explored all the options available to you.

In order to make life easier we have contacted a national care fees planning specialist, Symponia who are dedicated to the financial issues of later life, in particular the payment of care fees. Through Symponia’s network of carefully selected and qualified financial advisers they offer you and/or your family member empathic, bespoke advice on the best way to fund weekly care fees. This approach ensures that not only are all our residents and their families aware of the legislation and how it works but they are able to explore all the financial options available to them.

It should be noted that Four Seasons Health Care and Symponia operate completely independently with no commission or financial benefit to Four Seasons Health Care as a result of your conversation or contract.

Make an enquiry

To find out more, or to arrange a visit to see us, please get in touch.

Discover More About Our Homes

The team are exceptionally kind, caring and compassionate and residents are respected by the team who value them as a unique individual.

Creating Magic Moments

We believe in living life to the full. That’s why we are so passionate about supporting residents to participate in vibrant, stimulating activities.

Food and Dining

We believe that if you eat well, you live well, which is why we go that extra mile when it comes to preparing nutritious meals and serving them in our spacious, restaurant-style dining rooms.

Trusted Feedback from Families & Residents

The care attention and nursing given to my brother by all at Warrior Park Care Home was outstanding.

B.B, sister of resident Review published on carehome.co.uk

You might also be interested to know

We offer care for residents with a variety of conditions, including but not exclusively:

Specialist Dementia Care

We care for those with dementia, including complex conditions such as: Lewy body, Parkinsons, Dementia, Korsakoff Dementia, Alzheimers and Frontal lobe Dementia

Hearing Impairment

We can support individuals with hearing loss, mild, moderate or profound

Visual Impairment

We support individuals with vision loss at this home

Speech Impairment

We support individuals with speech impairments or difficulties at this home

Parkinson's Disease

We support individuals living with this progressive condition to maximise independence and manage symptoms to aid overall well-being

Colitis & Crohn's disease

We support individuals living with these conditions to maintain their comfort levels in a respectful manner

We aid our teams with training to support individuals living with epilepsy

Stroke Survivors

We support individuals to maximise their independence and support with rebuilding confidence

We support people living with diabetes to lead a healthy balanced lifestyle in line with their medication needs. Residents who require insulin who live in our residential homes will have access to a district nurse to support with this

Swallowing Difficulties

We support individuals with swallowing difficulties and dysphagia by providing textured modified diets to continue to eat the foods they enjoy, safely

Enteral Feeding

We care for individuals who are supported with nutritional and medication needs via a PEG tube

The above are only some of the conditions we can accommodate. If you would like to learn more please get in touch: 01429 411820

Our Group Partnerships, Awards & Accolades

We work with sector leading experts to enhance our service to residents and we work in partnership with academic institutions where possible to contribute to research into key areas such as dementia.

In addition, our teams and care homes have achieved accolades for the number of positive recommendations from families and residents and for specific areas of excellence in awards and nominations they have received.

Download our brochure

Our brochure is full of helpful information, helping you to choose a care home that’s right for you.

Ratings and Reviews

Cqc have found our service to be good overall..

Inspectors said: “People were respected and shown patience and understanding by staff. People’s independence was promoted.”

If you have any questions about care options available or if you require help or further information, please contact us using our contact form or call us on: 01429 411820

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Sheraton Court

Warren Road, Hartlepool, Cleveland, TS24 9HA (01429) 277365

Provided and run by: HC-One No.2 Limited

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Latest inspection: 26 May 2023 Report published: 4 July 2023

Latest review: 6 July 2023 We reviewed the information and data available to us about Sheraton Court on 6 July 2023. We have not found evidence that we need to reassess the rating at this stage. We will continue to monitor information about this service.

Outstanding

Infection prevention and control

Specialisms / services.

• Accommodation for persons who require nursing or personal care
• Caring for adults over 65 yrs
• Physical disabilities
• Sensory impairments

Who runs this service

Sheraton Court is run by HC-One No.2 Limited

Miss Hollie Kimbereley Rhodes Registered Manager

Mr Antony Hall Nominated Individual

• Return to main website

Our doors are open by appointment for you to come and meet us.

• News and events
• Book a visit
• Respite stays

The staff at Yohden Hall were excellent in all manner of taking care of my brother and also looking after us on our visits. They all work together as a team and excel in the duties of care towards all their patients. My brother really enjoyed being in Yohden Hall and made many friends with a lot of the staff members and other residents as well. We highly recommend this care home for its outstanding care given by the staff to all patients and visitors. A big thank you.

Brother of Resident

February 2024

My brother has received first-class care whilst in Yohden Hall, he is treated with dignity and his care needs are 100% provided. The staff are so friendly which gives me confidence knowing he is in good hands.

Sister of Resident

In my experience, I have no complaints about Yohden Hall Care Complex. The staff are great and my wife is well cared for.

Husband of Resident

December 2023

"My wife has been in Yohden Hall Care Complex for the last 5 and a half years, overall her care and needs have been met. Excellent, I cannot speak more highly of the staff looking after her."

October 2021

"My dad has been in Yohden Hall for 4 and a half years now and has always been very independent. However, he recently became very poorly but thanks to the staff in Yohden Hall, especially to one member of staff in particular, who personally went above and beyond to ensure with the care he provided, that dad has been able to keep his dignity."

Daughter of resident

January 2021

"Amazing staff. Treat my grandma with dignity, respect, and love right until her last days. I couldn't have asked for better care."

Feel refreshed with a short break at our home this Spring. Contact us to find out more.

Yohden - Care Home in Hartlepool

Located in Blackhall Colliery, Yohden Care Complex offers a wide range of long and short term care options. The Complex is divided into three units: Yohden Hall provides residential/personal care and nursing care services, Yohden Lodge provides specialist dementia nursing care and Yohden Court provides care for service users with learning disabilities.

Home manager: Graham Coulton

Hesleden Road, Blackhall, Hartlepool, TS27 4LH

Tel: 0191 2833967

About our home

We believe comfort is the key to creating a home-from-home atmosphere and we pride ourselves on the quality and variety of our facilities and services.

From our comfortable facilities to our individualised person-centred approach to care and well-being, we are passionate about making those staying with us feel at home.

We understand the importance of choice and independence. The care and assistance we offer gives residents the freedom to do as they choose and peace of mind knowing that all the little things are being taken care of.

Whatever your tastes or requirements, we want you to feel at home when staying with us.

Our team are like family

Our talented team members each bring their own personality and passion for care to the home. Staff are committed to delivering care tailored to the individual needs and preferences of each resident. We’re here to make life easier.

Request a brochure

Find out more about our services and how we can meet your care needs.

Request brochure

Visiting us

We are welcoming new residents into our care homes and there are lots of ways you can plan a visit…

Book a visit in person

Come and meet us and take a tour of one of our care homes. You’ll have the opportunity to view the home and ask us any questions about our care and support for wellbeing.

Meet us virtually and view our care homes

We’re offering the opportunity to meet us and take a virtual tour of one of our care homes. You’ll have the opportunity to find out more and ask us any questions about the homes, our care and support for wellbeing.

We all need to take a break sometimes

Short breaks can be so beneficial for individuals and their loved ones, providing time to relax and recuperate as well as a much deserved rest for family care givers.

Facilities include:

• En-suite bedrooms
• Bath & Shower facilities
• Dining room
• Laundry services
• Wheelchair access
• Nurse Call system
• Secure garden
• Family care suite

We Understand

We look beyond age and see a lifetime of experience, knowledge and memories which can be cherished and shared within the community of Yohden care complex.

• Nursing care
• Dementia care
• Residential care
• Respite care

Find out about the care that we offer.

Take a look at the team.

Get in touch with us for any queries or care enquiries.

Nutrition and Hydration Week

We have been celebrating Nutrition and Hydration Week across our homes...

The Care Awrds 2024

This year we are celebrating The Care Awaards a little differently – now in its tenth-anniversary year we are excited to share that our 2024 Awards will be held at the luxurious venue of Grantley Hall, in the Yorkshire Dales on Thursday 13 June.  

Year in Review 2023

We are delighted to share with you the 2023 'Our Year in Review'!

Some of our highlights include: 

Arrange your visit

Our doors are always open for you to come and take a look around our care home. Just give us a call to arrange a date to show you around and meet our residents.

Call our team on 0191 2833967

More information about our fees

Key information fact sheet, further information fact sheet, terms and conditions (perm), terms and conditions (respite).

Live in care in Hartlepool

Visiting home care means you get our professional, compassionate Hartlepool care team coming to your home and carrying out every aspect of your daily needs, including personal care, medication and mobility support. Your care is accompanied by a personalised support plan, as our fully bespoke care packages are tailored to you and your ever-changing requirements.

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What are our care services in hartlepool.

The best aspect of our visiting and live-in care services is that whatever type of care you choose, we tailor it exactly to you, so you always know that you’re receiving the care that is absolutely right for your condition. With visits starting from just 30 minutes a week up to around the clock support, we’ll be there when you need us, whether we’re supporting you with personal care such as bathing or showering, housework, or meal preparation. Consequently, you and your loved ones can be confident that you’re getting the highest levels of service from a company with over 30 years of expertise in delivering homecare.

Emergency care

When you need care in an emergency it can be a stressful experience trying to find a company who you can trust to look after you or your loved ones. Thankfully, Helping Hands have over 30 years of experience delivering care in our customers’ homes, so you can be sure we’re truly the experts, and can supply a carer to you in 24 hours when necessary. This could be because your regular carer is sick or you’re being unexpectedly discharged from hospital, but whatever the reason, we’re up to the task.

Elderly care

Getting older can mean aches, pains and frailties for some of us, and if that’s the case you might be struggling with elements of looking after yourself and your home. Whether we can support you with showering, vacuuming, cleaning or preparing food, don’t struggle unnecessarily when our amazing carers can make all the difference to your day-to-day routines. Talk to us about elderly care and let us make your life that bit easier!

Domiciliary care

Receiving care in your own home, known as domiciliary care , can make a huge difference in the day to day experiences of you or your loved ones. Whether you are looking for someone to help you with every aspect of your complex care needs, or you just want a little companionship, our carers can do this and so much more besides.

Leading Hartlepool care experts

We think our carers are amazing and we’re sure you’ll agree with us once you’ve received care from your Hartlepool team! We only want the best people looking after our customers, which is why we locally recruit, select and train our carers very carefully. Because we’re fully regulated by the Care Quality Commission and Care Inspectorate Wales you can be fully confident in our care services, knowing we’ll always deliver the very highest standards, every single day.

Contact us for our services

Talk to us today about care for you or your loved ones in the Hartlepool area, our customer care team is available seven days a week to advise you. Otherwise, you can contact us via our website, then we’ll be happy to call you back.

Hartlepool mum challenges Rishi Sunak on childcare policy as government expands free hours

• Tuesday 2 April 2024 at 3:31pm

The Prime Minister faced questions on the government's childcare policy during a visit to a Hartlepool nursery

Rishi Sunak was put on the spot at a North East nursery as a mum challenged him on the government's expanded childcare policy.

The Prime Minister was visiting Hartlepool's Aldersyde Day Nursery when a mum questioned him about Tuesday's rollout of 15 hours of free care for eligible two-year-olds.

Challenging Mr Sunak, the mother-of-two said: “The fear is while you’re putting these systems in place, nurseries are struggling.

"The fear is that we will lose another one in the town because it doesn’t feel like the system has the foundations right."

The woman, who said her children were two and three, added: “We’ve been hit, it’s been quite expensive for the first two years.

"Maternity pay is low so you’re already paying off that money and you’re paying £1,800 a month for two kids."

Mr Sunak said this was exactly the problem this new initiative was designed to fix.

He said: “Your point is right, we need to take time to invest in the sector, to expand the number of places, because it’s such a big change.”

Another parent joked that, with three children at the nursery, “it should have come earlier”.

The Prime Minister said: “When we announced it last year, people said ‘why don’t you do it straight away?’ but, actually, it’s such a big change, we needed to make sure we had time to train more people to work in the sector, and expand the places.

“It’s not the kind of thing you can do overnight.”

Mr Sunak told reporters at the nursery: “This is a really positive week for the expansion of our childcare offer – to support families, giving them the choice of how best to juggle childcare and their career.

“We’re moving towards a system where working parents will have 30 hours of free childcare from the time that maternity leave ends at nine month for their little ones, all the way to four years, when they start school.”

He said: “I’ve been talking to families for whom that’s going to make a big difference.

“We’ve fully funded the programme and increased the rates that we’re paying to nurseries, making sure that there are more childcare places available, more childcare staff available, and the future looks bright.”

Have you heard our new podcast Talking Politics? Every week Tom, Robert and Anushka dig into the biggest issues dominating the political agenda…

The policy, which came into effect on Monday, is the first phase of a plan to dramatically expand funded childcare for working parents.

Officials have said the number of parents taking up places will initially be in the “thousands”, but that is expected to grow by “tens of thousands” over the coming weeks.

The offer will be extended to working parents of all children older than nine months from September this year, before the full rollout of 30 hours a week to all eligible families a year later.

The Government has said it is confident that the childcare sector is ready to deliver the offer and make sure parents have the childcare they need.

Labour pointed to an analysis of Ofsted data that suggests the number of childcare places fell by more than 1,000 between March and December last year, ahead of the anticipated increase in demand for places.

Education Secretary Gillian Keegan said at the weekend that the Government was “on track for more than 150,000 children to take up government-funded places”.

She added: “Support with childcare costs has an enormous ripple effect, freeing up parents to increase their hours at work and put more money in their pockets, or giving them the security to try out a new career or passion.”

However, Labour published a dossier about “childcare chaos” including testimonials from parents and nurseries across England.

Some parents complained of high costs and extra fees to pay while others reported 18-month waiting lists at some nurseries, the dossier found.

One nursery warned it could be “forced to go bust” under the Government’s expanded offer.

Shadow education secretary Bridget Phillipson said at the weekend: “After 14 years of Tory failure, it will be Labour who get on with the job and finally deliver the much-needed childcare for parents.”

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Did you look at the solar eclipse too long? Doctors explain signs of eye damage

By Sara Moniuszko

Edited By Allison Elyse Gualtieri

Updated on: April 8, 2024 / 3:42 PM EDT / CBS News

Did you look up at the solar eclipse without your safety glasses ? Looking at the sun — even when it's partially covered like during the eclipse on April 8 — can cause eye damage.

There is no safe dose of solar ultraviolet rays or infrared radiation, said  Dr. Yehia Hashad , an ophthalmologist, retinal specialist and the chief medical officer at eye health company Bausch + Lomb.

"A very small dose could cause harm to some people," he said. "That's why we say the partial eclipse could also be damaging. And that's why we protect our eyes with the partial as well as with the full sun."

But how do you know if you've hurt your vision? We asked eye doctors what to know.

Is it a sign of eye damage if your eyes hurt after looking at the eclipse?

Your eyes likely won't hurt if you look at the eclipse without protection — but that doesn't make it any less dangerous.

In fact, the painlessness is part of why the event is so concerning to eye care professionals, said Dr. Jason P. Brinton, an ophthalmologist and medical director at Brinton Vision in St. Louis. 

"Everyone knows don't look at the sun. If you go out on a bright day and try to look at the sun — it's very uncomfortable, very bright. So most people intuitively associate that with something they should not be doing," Brinton said. "But with the eclipse, so much of that is blocked and so that natural sense of discomfort and aversion to the brightness is not there."

In some cases, the sun can also damage the cornea, which can be painful, Brinton says.

"The good news is that this fully heals without lasting issues, so this is why we don't think about this aspect as much. The retinal issues, on the other hand, are painless and can have permanent, lasting effects on vision," he said.

What are other signs of eye damage from looking at a solar eclipse?

Hashad says there are a few "alarming signals" to be aware of, including: 

• Blurred vision
• Scotomas, or dark spots: "You just see a black area or a black spot in the field of vision," Hashad said. 
• Color changes:  "You don't see the colors the same way you were seeing it before," he said.
• Distorted lines:  Hashad says this is clinically known as metamorphopsia, which makes lines appear warped, distorted or bent.

"This could be happening unilateral or bilateral," he said. "So it doesn't necessarily happen in both eyes. It could be affecting one over the other or both eyes together."

Issues may not be apparent immediately, either, sometimes appearing one to a few days following the event.

And while some will regain normal visual function, sometimes the damage is permanent. 

"Often there will be some recovery of the vision in the first few months after it, but sometimes there is no recovery and sometimes there's a degree to which it is permanent," Brinton said. 

What should you do if you show symptoms of eye damage?

If you're experiencing any symptoms of eye damage, Hashad suggested people "immediately" seek an ophthalmologist's advice.

"Seeing an eye care professional to solidify the diagnosis and for education I think is reasonable," Brinton said. 

Unfortunately, there isn't a treatment for solar retinopathy, the official name for the condition.

"Right now there is nothing that we do for this. Just wait and give it time and the body does tend to heal up a measure of it," Brinton explained.

That is why prevention is so important, and remains the "mainstay of treatment of solar retinopathy or solar damage to the retina," Hashad explained. 

How long is too long to look at a solar eclipse without glasses?

Any amount of time looking at the solar eclipse without glasses is too long, experts said.

"Damage from the solar eclipse could happen to the retina in seconds," Hashad said. "That's why we don't want people to stare even for a short period of time — even if for a few seconds to the direct sun — whether eclipsed or even partially eclipsed."

Sara Moniuszko is a health and lifestyle reporter at CBSNews.com. Previously, she wrote for USA Today, where she was selected to help launch the newspaper's wellness vertical. She now covers breaking and trending news for CBS News' HealthWatch.

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A new study reveals the states where private equity has the most influence on housing, health care, jobs and pensions

For many years, Conemaugh Health System, a hospital chain in west central Pennsylvania, was a nonprofit entity, serving patients in the small communities of Johnstown, Hastings, Meyersdale and Roaring Spring. Today, it is a for-profit system owned in part by Apollo Global Management, one of the largest private-equity firms in the United States.

Since that ownership change in 2018, involving a hospital chain known as LifePoint Health, care at the health system has declined, three patients say. One is Paul Ricci, 53, who works at group homes for the intellectually disabled and in his spare time edits the Johnstown-based Allegheny Independent Media , “a non-fluff  website  for news and analysis of the Allegheny Region of Pennsylvania,” as he calls it. Recently, he said, he and his father have experienced overnight waits in the emergency department and have had trouble getting through to someone who can answer billing questions.

That a big, New York City-based private-equity firm had stepped in at Conemaugh wasn’t well-known when it happened, he told NBC News. “The same people were there at the hospital,” he said. “I didn’t know the care would be different.”

Like many U.S. consumers, Ricci is beginning to learn about the impact that private-equity firms like Apollo can have on health care . Over the past decade, these firms have spent $1 trillion taking over health care companies across the nation, typically loading them with debt and hoping to sell them at a gain in three to five years. Critics say the drive to profit from the acquisitions of nursing homes, hospitals, physician practices and health care staffing companies conflicts with diligent patient care, and the firms and their purchases are coming under heightened scrutiny from  legislators , anti-trust  enforcers and patients.

LifePoint Health, for example, is one of the subjects of two  Senate inquiries  focused on whether financial deals like the company's may be harming patients . Apollo and LifePoint have said they welcome the scrutiny. Conemaugh did not respond to an email seeking comment.

In recent years, private-equity firms have taken over broad swaths of the nation’s economy, extending well beyond health care. These purchases have involved supermarkets, child care, senior living centers, fast food operations, rental housing and pet care providers. Consumers are often unaware that private-equity firms own the companies they patronize because the firms don’t put their names on the nursing homes, hospitals, veterinary practices and apartment buildings they own. 

But these firms’ involvement in different industries can be extensive — for example, NBC News recently estimated that 40% of the nation’s emergency departments were operated by staffing companies owned by private-equity firms. And by 2030, according to a recent MetLife  estimate , companies backed by private equity may own 40% of the nation’s single-family homes, purchases that in many regions have already driven up housing costs for local renters, academics say.

New research by Private Equity Stakeholder Project, a  nonprofit group that advocates for more transparency and regulation of the industry, aims to help consumers, legislators and regulators identify where private-equity firms dominate in four key economic areas: health care, housing, jobs and pensions. The analysis, called the Private Equity State Risk Index , details private equity’s involvement in those arenas in all 50 states.

Arizona and Georgia, for example, rank high on the list for housing risks related to heavy private-equity purchases of rental homes; New Mexico and West Virginia place high for health care operations dominated by the financiers. Alabama and Massachusetts have an elevated impact on workers and jobs while Washington state, Louisiana and Michigan rank high in pension risk because of investments in private equity, the research states.

The index shows “the private equity threats in our own backyard and gives state leaders the tools to protect the people they serve,” said Chris Noble, policy director at Private Equity Stakeholder Project. “By providing transparent data on the risks associated with private equity investments, we empower communities, working families, and policymakers to advocate for change and protect their states from the threats posed by unchecked private equity firms.”

More falls and infections

The American Investment Council, the lobbying organization for the private-equity industry, says its members’ acquisitions improve the sectors they invest in. This includes  health care , it says. “Private equity investments consistently support quality, affordable health care for patients across America,” the council wrote in a recent letter to federal regulators.

Independent academic research, however, has determined that private-equity ownership of nursing homes, hospitals and physician practices can harm patients. One  study showed that residents of nursing homes owned by private equity experienced 10% greater death rates and  another showed that patients at hospitals owned by the firms experienced more adverse events, including greater numbers of falls and far more infections .

Only 3.2% of hospitals in Pennsylvania are controlled by private-equity firms, the new state risk index shows, far below the almost 25% of hospitals in New Mexico controlled by private equity. But the readmission rate after discharge among those Pennsylvania hospitals is 5% higher than the national  average , the risk index says.

Even though private equity’s involvement in Pennsylvania health care is relatively low, the state has experienced high-profile problems associated with some hospital takeovers by the industry in recent years. Consider Crozer Health, an embattled four-hospital  system  near Philadelphia that is part of Prospect Medical Holdings. Prospect owns 16 safety net hospitals — those serving low-income patients usually covered by Medicaid — in four states and was backed by private-equity firm Leonard Green & Partners from 2010 until 2021. Struggling under a heavy debt load, Crozer has failed to pay its vendors and shuttered services, several employees told NBC News; Prospect and Crozer have been sued by The Foundation for Delaware County, a community foundation created in 2016 when Prospect bought the health system.

Frances Sheehan is the president and CEO of the foundation, which monitors Prospect’s management of Crozer to ensure it lives up to the terms of the agreement. “We are the only entity that can hold Prospect accountable,” Sheehan said in an interview. “Prospect has swooped in and purchased health systems in Rhode Island, Connecticut, Pennsylvania and California, and their goal is to drain as much from the system as possible under the guise of turning the health systems around.”

Even as Crozer declined, Leonard Green and minority investors in Prospect extracted $650 million in dividends and fees before selling it in 2021, according to  research  by Private Equity Stakeholder Project. Prospect Medical is also among the companies under  investigation  by Sen. Sheldon Whitehouse, D-R.I., as NBC News has reported.

“Everybody just wants Prospect to leave and give us a chance to rebuild,” said   Peggy Malone, a behavioral health nurse at Crozer-Chester Medical Center and president of Crozer Chester Nurses Association, an affiliate of the Pennsylvania Association of Staff Nurses and Allied Professionals. She has  testified before the Senate on the impact Prospect has had on her hospital, where she’s worked for 36 years.

“The stucco is crumbling, the air conditioning doesn’t always work, the quality of supplies is horrendous and the equipment is broken,” she said. “It was a really vibrant hospital — to watch it dwindle away truly breaks my heart.”

A Crozer spokeswoman did not respond to a request for comment. Prospect agreed in February to try to sell Crozer to a nonprofit in the coming months, pausing the litigation with The Foundation for Delaware County.

Neither Prospect nor Leonard Green responded to requests for comment.

‘In a chokehold’

In the five core counties of metropolitan Atlanta, private-equity-backed companies and other large corporate landlords have taken over more single-family homes than in any other region in recent years, said Taylor Shelton , an assistant professor of geosciences at Georgia State University. He has done extensive research on large corporate landlords, finding that in Fulton County alone, the inventory of single-family homes owned by these landlords more than doubled to 6,429 in 2023, up from 3,169 in 2018.

“It’s an issue of crowding out potential homebuyers, and the effects on tenants go from raising rents, filing for eviction as soon as they can to usually neglecting maintenance in a variety of ways,” he said in an interview. “Georgia   has arguably the worst landlord-tenant laws of any state in the U.S. We have essentially no formal protections written in the law. The municipalities have been defanged from having any control over this, which is why these companies invest here." 

Tenants have endured significant rent increases in Atlanta, according to Alison Johnson of the  Housing Justice League , an Atlanta nonprofit group that organizes tenants and provides eviction defense services. “They have us in a chokehold,” she said. “They have purchased so many homes here, they get to manage the market. They get to tell us what rents are set in areas where they have absorbed all the housing.”

The PESP state risk index shows some 17% of homes across Georgia have been purchased by medium, large and mega-investors, up 62% since 2018. Arizona and Nevada are also magnets for private equity and corporate landlords. Some 13.8% of homes in Arizona have been bought by these investors, the index indicates, up 79% from 2018. Nevada has seen these investors’ holdings increase 83% since 2018; their percentage stake now stands at 13.1%.

As for private equity’s impact on jobs, Massachusetts ranks high, with 9% of the private sector workforce employed by these financiers, the PESP state index reports. That’s up almost 20% since 2018. Massachusetts is also among 10 states with the highest number of employee deaths or hospitalizations at employers controlled by private-equity firms — 91 between 2018 and 2022 — as a share of its total private sector workforce.

“The Private Equity Stakeholder Project’s new state risk index is a razor-sharp tool in the fight to hold private equity accountable,” Sen. Elizabeth Warren, D-Mass., said in a statement. “Together, we’re taking on this trillion-dollar, behemoth industry that’s hurting working people and sucking money out of the rest of the economy.”

Gretchen Morgenson is the senior financial reporter for the NBC News Investigative Unit. A former stockbroker, she won the Pulitzer Prize in 2002 for her "trenchant and incisive" reporting on Wall Street.