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NEW DISTRIBUTION CAPABILITY – SMART SOLUTIONS FOR THE FUTURE
Direct, dynamic and flexible – NDC is the pioneering data transmission standard for individual booking solutions
The future of the travel market will be characterised by individuality. New demands from end customers for ancillary services, relevant offers and transparency will present the industry with new challenges. NDC is already providing the solution to these challenges – with a direct, dynamic, flexible and modern data standard. With NDC, the Lufthansa Group airlines are playing a leading role in the ongoing digitalisation and modernisation of distribution channels.
Via the Lufthansa Group airlines’ Direct NDC API (Application Programming Interface), our partners are able to access exclusive offers – the NDC Offers – for quite some time now. The range of services enabled by NDC is gradually being expanded. The Lufthansa Group airlines are always working on appropriate solutions - as the next step we are firmly committed to the new IATA Modern Airline Retailing program and believe that this consortium will be instrumental in achieving its goals, together as an industry, with the aim to advance customer centricity and value creation in the airline industry.
SUITABLE FOR EVERY REQUIREMENT – NDC
From the free, web-based user interface, SPRK, to the individual Direct NDC API – the Lufthansa Group airlines offer suitable connectivity to every interested party.
The Lufthansa Group airlines as founding members of the IATA airline retailing consortium are firmly committed to move together with the industry towards the end vision – just “one order”
A world of 100% Offers and Orders, with all the information, like any modern retailer will be the new backbone for an industry without PNRs, e-tickets and EMDs.
Created by IATA for day-to-day requirements
NDC – New Distribution Capability – is an XML-based data transmission standard developed by IATA. The new technology offers great benefits and great opportunities to all those involved.
Whether you are a distribution partner, a corporate customer or a potential technology provider – put your trust in pioneering solutions and find out about the opportunities offered by this data standard. Familiarise yourself with the comprehensive and individual solutions offered by the Lufthansa Group airlines and stay up-to-date on the subject of NDC.
SPRK – FREE ACCESS TO ALL NDC BENEFITS
Get to know the web-based user interface SPRK and enjoy the benefits of direct distribution.
NDC – THE LATEST NEWS
Lufthansa group airlines and sabre sign new industry-leading distribution agreement.
The Lufthansa Group airlines, one of the worlds’ leading airline groups, and Sabre Corporation, the software and technology company that powers the…
American Express Global Business Travel signs new NDC agreement with Lufthansa Group airlines
American Express Global Business Travel (GBT), the world’s leading business partner for managed travel, has reached a new global NDC content agreement…
Hopper Announces NDC Partnership with Lufthansa Group passenger airlines; Launches Travel App’s NDC Capabilities
Today, travel-booking app Hopper announced their NDC partnership with the passenger airlines of the Lufthansa Group, which include Austrian Airlines,…
App in the Air (AITA) Announces New NDC Partners
Award-winning travel platform App in the Air (AITA) announces the addition of new NDC partners: Southwest Airlines, Lufthansa Group airlines…
Travel eCommerce Advances with Lufthansa Group Airlines/Fareportal NDC Announcement
Continuing a string of flight technology booking innovations, Fareportal, the travel technology company that powers leading online travel agencies Che…
→ Go to the NDC News room
EXCLUSIVE OFFERS WITH NDC
Discover the NDC Smart Offer from Austrian Airlines, Lufthansa, SWISS and Brussels Airlines.
NDC FOR DISTRIBUTION PARTNERS
The innovative booking channel that enables you to give more individual advice.
Austrian Airlines, Lufthansa, SWISS, Brussels Airlines and Eurowings – more than 140 million passengers a year put their trust in the Lufthansa Group airlines. Every day, these airlines ensure that people can come together across the globe. Passengers can fly on one of the world’s largest and most modern fleets via five European hubs and on numerous direct services to more than 340 fascinating destinations around the world. Both leisure and business travellers have access to a route network that satisfies their travel requirements with its countless connection and combination possibilities.
In addition, the Lufthansa Group airlines are developing products and services that don’t just make flying easier, more efficient and more comfortable . The Lufthansa Group is also taking a leading role in the ongoing digitalisation of distribution channels and cooperating closely with all its partners.
FREQUENTLY ASKED QUESTIONS
New technologies such as NDC raise new questions. We have collated and answered the most frequently asked questions for you here.
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- Lufthansa Group
Travel agents can book groups online themselves on Lufthansa flights
Groups of more than ten passengers can be booked directly and instantly with the new online portal “book a group”.
The booking of travel groups is now much easier with a new online tool for travel agents and tour operators. Using “Book a Group”, travel agents can directly and independently arrange all steps of their group bookings in Germany, Austria, Switzerland and Japan for the first time. This new portal allows the registered IATA agency to find suitable flights, request availability and prices, book with instant confirmation, and what’s more, to change and manage existing bookings. The travel agent remains the contact person for the travel group’s customers who have booked with them, because the agent can independently manage all of the processes. The travel agency can also make enquiries in real time to check on flight connections with the Lufthansa flight number, to be able to offer interested customers what they want without delay. The online features are intuitive and easy to use. In addition to all regular rates, special rates will also be available. The new portal will be up and running in all retail markets for over 12,000 travel agencies by the end of the year. A one-time registration is needed at www.lh-bookagroup.com .
Until now travel agents have used an online form or sent an email to Lufthansa to enquire about offers for groups. Therefore, the offer could only be created after a time delay and usually included only one travel option and one rate. On the new portal, travel agents can independently manage each process up to departure and can immediately comply with all customer requirements with different options available on the portal. “Book a group”, which can be used in 14 languages, provides time-saving features like increasing or deceasing the number of passengers in a group and a practical upload of the passenger names directly from an Excel list.
A tour group must consist of at least ten persons that take at least one journey together, either outbound or inbound. As the participants of a group booking are usually not yet definite, it is possible to change the group members and their names, even after booking.
A video about Book a Group (1’min 20‘‘) can be found at the following link: http://lufthansaexperts-training.com
Deutsche Lufthansa AG, Media Relations Lufthansa Group, 23.11.15
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Information, services and benefits: As a travel agency, you can access product news, background information and attractive offers via eXperts, our service and information portal. Via Lufthansa Group agent.com, our online booking platform, you can sell flights very easily, and you can conveniently book and even manage group flights using our online tool, Book-a-Group
Welcome to eXperts! eXperts is the official Lufthansa Group service and information platform for IATA travel agents. Stay informed with current offers and information for booking flights, plus special offers just for you! Please login. Login or e-mail address. Remember user.
eXperts is the official Lufthansa service and information platform for travel agents. Here you will find all current offers, information you need for booking flights and special offers for you. Please login. Login.
The Government of Sierra Leone has adjusted the departure fees for flights departing from Freetown Airport. Customers who purchased a ticket between 6 September and 18 October 2023 with departure in Freetown starting 1 December 2023 may be entitled to a refund of part of the taxes and fees. Please contact your Lufthansa Group Agency Support for ...
Welcome to the new, refreshed eXperts website. eXperts is the official service and information platform of Lufthansa Group designed for travel agents and travel agencies. Next to the sleek new design, smoother navigation and no login requires, you can find all current news and information for booking flights and special offers for your ...
Welcome to eXperts. eXperts is the official Austrian Airlines, Brussels Airlines, Eurowings, Lufthansa and SWISS service and information platform for IATA and non-IATA travel agents. This online portal is updated by a team of travel professionals and gives you inside information on Austrian Airlines, Brussels Airlines, Eurowings, Lufthansa, SWISS and Discover Airlines.
Welcome to eXperts! eXperts is the official Austrian, Lufthansa, SWISS airlines and Brussels airlines service and information platform for travel agents. Here you will find all current offers, information you need for booking flights and special offers for you. eXperts is available for only IATA travel agents. Existing member login:
I agree that, as part of the eXperts programme, Deutsche Lufthansa AG may store my personal data (title, name, email address) for the purpose of sending me regular newsletters and personalised emails with information that is relevant to travel agents from the Lufthansa Group airlines, Star Alliance members and partners from the tourism industry, with invitations to events, offers and ...
Frequently visited pages Frequently visited pages. View & amend flights; Offers & destinations; Baggage; Check-in; At the airport; Travel briefing
The Lufthansa Group airlines Booking Policy aligns with and adheres to IATA resolutions, particularly IATA Resolutions 824 and 830a. Travel Agencies are required to comply with these obligations as stated in paragraph 3.2 of IATA Resolution 824. Lufthansa Group airlines can provide Travel Agencies with this Booking Policy for reference.
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For seamless and smooth travels, be sure to use our digital services. The Lufthansa Group airlines will inform you best way possible about any changes or new developments related to your booking and journey - for a more relaxed and safe travel experience. Travel information Austrian Airlines. Travel information Brussels Airlines.
Information, services and benefits: As a travel agency, you can access product news, background information and attractive offers via eXperts, our service and information portal. Via Lufthansa Group agent.com, our online booking platform, you can sell flights very easily, and you can conveniently book and even manage group flights using our online tool, Book-a-Group
eXperts program - Nothing but the best for travel agents. eXperts is the official service and information platform of Lufthansa Group designed for travel agents and travel agencies. Next to the sleek new design, smoother navigation and no login requires, you can find all current news and information for booking flights and special offers for ...
What is Travel ID? From booking to check-in and beyond - with Travel ID, you can now travel even more easily. It is your login for all our digital services. You can use it to quickly and easily access your data and enjoy relevant information and personalized services at any time. And that's with any airline in the Lufthansa Group.
Groups booked outside the penalty period can be cancelled free of charge within this period. The reservation. fee changes from € 100 to € 200; for serial reservations this changes from € 25 to € 50. The penalty period cancellation scale in the standard contract begins 60 days before departure in the case of continental groups and 90 ...
b) Travel agency has more than one IATA. The Travel Agency admin user opens the Agency profile. The IATA/ARC number - where the additional NON-IATA agency is to be added - in the Travel Agency ́s profile needs to be selected by expanding the row. The user clicks on + in the IATA ́s row: And clicks on "Send request".
Created by IATA for day-to-day requirements. NDC - New Distribution Capability - is an XML-based data transmission standard developed by IATA. The new technology offers great benefits and great opportunities to all those involved. Whether you are a distribution partner, a corporate customer or a potential technology provider - put your ...
The new portal will be up and running in all retail markets for over 12,000 travel agencies by the end of the year. A one-time registration is needed at www.lh-bookagroup.com. Until now travel agents have used an online form or sent an email to Lufthansa to enquire about offers for groups.
Please login to access your group bookings. User ID (Email ID) / User-ID. Password. Remember me.
Lufthansa InTouch is at the centre of Lufthansa's service excellence, providing customer services for the Lufthansa Group. Our skilled global team of Air Travel Consultants cares for our customers' every wish, ensuring the highest quality of service. Joining our global team means becoming part of an international quality leader, owned and ...
Passenger receipt. Receive your passenger receipt as a PDF to download or print out. To passenger receipt. You will find a summary of the topics for the most frequently asked questions here. If you can't find what you're looking for, you can use the text search function or one of our various contact options.