prison visits service gov uk

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• Crime, justice and the law
• Prisons and probation

Visit someone in prison

Use this service to request a social visit to a prisoner in England or Wales. There’s a different way to book a prison visit in Northern Ireland or a prison visit in Scotland .

To use this service you need the:

• prisoner number
• prisoner’s date of birth
• dates of birth for all visitors coming with you

If you do not have the prisoner’s location or prisoner number, use the ‘Find a prisoner’ service .

You can choose up to 3 dates and times you prefer. The prison will email you to confirm when you can visit.

The prisoner must add you to their visitor list before you can request a visit. This can take up to 2 weeks.

Request a prison visit

Visits you cannot book through this service.

Contact the prison directly if you need to arrange any of the following:

• legal visits, for example legal professionals discussing the prisoner’s case
• reception visits, for example the first visit to the prisoner within 72 hours of being admitted
• double visits, for example visiting for 2 hours instead of 1
• family day visits - special family events that the prison organises

Help with the costs of prison visits

You may be able to get help with the cost of prison visits if you’re getting certain benefits or have a health certificate.

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Visiting someone in prison

This page includes advice on how to book a prison visit, what to expect and how to get financial assistance for your visit.

How to book a visit

Which prison are they in, preparing for a visit, will i get searched, what happens during the visit, complaints about visits, financial assistance for visits.

You will need to book a visit for the person you’re going to see making sure you have their name, prison number and date of birth, this can be done through the Gov.uk website — https://www.gov.uk/prison-visits

You can also book visits by calling the prison directly.

If you are having difficulty booking a visit you can telephone the Prisoners’ Families Helpline  on 0808 808 2003 who will be able to give you advice about booking a visit. You will need to give them information about how long you have spent on the phone trying to book a visit.

If you don’t know where the person you want to visit is, you can email Prisoner Location Service who may be able to location your loved one — subject to conditions.

You should check that you know where you are going. You may want to arrive early, as there will be security to go through.

You will also need a photographic ID i.e. passport or driver’s licence for when you arrive at the prison.

You’ll be allowed to take some money with you to purchase some food and drinks from the prisons shop during the visit for you and the person you’re visiting. You can contact the prison to confirm the maximum amount you’re allowed to take to the visiting area.

You should be aware that you will not be able to hand property directly to the prison. If you would like to hand something in for the person you’re visiting, it would be useful to call the prison to ask if this is allowed to avoid disappointment.

Yes, your bags and pockets will be searched. You may also be given a rub down search and asked to open your mouth. All searches should be carried out in a polite and respectful way.

You will be allocated seats and you normally have to remain seated.

You can usually embrace at the beginning and end of the visit.

Officers will be present and may listen to your conversation.

You cannot usually smoke in the visits hall.

The rules for visiting should be clearly displayed in the prison. The visit can be refused or cut short if you break any of the prison visit rules. If you are a threat to prison security or are causing concern to other visitors, you may also find the visit is cut short or you are offered a closed visit.

Further information on visits this can be found below:

PSI 16/2011 Managing prison visits

Management of security at visits Policy Framework

Visitors should be treated professionally and with respect. If you feel you have been discriminated against or treated discourteously, you can write to the governor of the prison. The governor is expected to reply to you within 28 days. There is no formal complaints procedure for people visiting a prison.

More information on how to make a complaint and who to complain to should be displayed in the visits area of each prison.

You may be able to get help with the costs of visiting someone in prison. If you are a close relative, partner or the only visitor and have a low income, you should contact the Assisted Prison Visits Unit to see if you qualify for help.

More information and contact details can be found at https://www.gov.uk/help-with-prison-visits

Blog Government Digital Service

https://gds.blog.gov.uk/2014/07/08/making-prison-visits-easier-to-book/

Making prison visits easier to book

HMP Rochester is one of a handful of prisons that helped the Ministry of Justice test early versions of a new digital service, the Prison visit booking exemplar .

I went down to Rochester earlier this year to see the service in action. Prison Governor Andy Hudson and Head of Operations Peter Hickey told me that the new alpha visit bookings service has made a real difference. It’s given them a picture of how future prison services could be run. But it’s just a first step along a much longer path .

The legacy of legacy software

A decade ago, the National Offender Management Service (NOMS) commissioned an IT system for use across prisons and the probation service. Dubbed C-NOMIS (a name later changed to P-NOMIS), it was designed to replace various older systems and combine them into one. It was an end-to-end system, a product that would provide everything needed to run a prison.

In the 1990s, government outsourced a lot of IT, leaving behind smaller in-house teams to manage huge projects with reduced expertise. Despite the best of intentions, the project ran into problems. In 2007, work was halted while efforts were made to try and salvage it. Two years later, a National Audit Office report was blunt:

(The project) was handled badly and the value for money achieved by the project was poor. Many of the causes of the delays and cost overruns could have been avoided with better management of well known issues.

After all that, you might be surprised to learn that the software is still in use in prisons , including HMP Rochester.

The moratorium on additional development work came in just as crucial hooks (known as APIs ) were about to be added that would open up the software to the outside world. Without them, it remained stuck in a silo .

How things used to be

Generally speaking, arranging to visit a prisoner is a difficult and tedious process. The steps you must take vary from one prison to another, but it usually begins with the prisoner requesting and filling out  a piece of paper called a Visiting Order (known as a VO). They post the VO to their visitor, who then calls the prison to book a slot. They have to quote the reference number on the VO they were sent, and then remember to bring the VO itself on the day of the visit.

It’s a laborious process. There’s a lot of paper to print (and potentially lose), and there are lots of phone calls (and waiting on hold). Generally it works, but it’s slow, cumbersome, inflexible, and results in lots of cancellations: over 160,000 of them every year - that’s 13% of all bookings, at a cost of over £600,000 . 1

Making it better

The new digital service speeds things up. It removes the need for Visiting Orders, and puts a calendar on a web page where visitors can pick three possible time slots that suit them. It's quick and easy and takes just a few clicks. Or taps, because it works fine on most smartphones, too.

It’s quicker and easier for users because they don’t have to spend ages on the phone trying to get through to the prison staff. They just pick dates and move on.

It’s also quicker and easier for prison staff who no longer need to spend hours on the phone. Instead they can handle incoming requests at a time that suits them, which means they’re able to spend more time dealing with prisoners.

The digital service removes one of the biggest bottlenecks , and makes things easier for everyone involved.

The office staff love it.

“It makes life a lot easier for us,” one told me during my visit. “I think it’s 10 times better than the old system. We don’t have to spend hours constantly on the phone. We can pick up new emails from anywhere in the prison, we don’t have to be tied to a desk.”

“Before, the phone used to ring non-stop while the line was open,” another staffer said. “We were always printing off Visiting Orders, that took loads of time.”

Prisoners prefer it too, they added. On the whole, the process is simpler and faster and they’re happy because that means more visits, more often.

Paul Shetler ’s team at MoJ Digital Services is a poster child for how government departments can embrace digital. They’re doing amazing work, of which this project is just a small fraction. Tony Duarte leads the project for MoJ, with lots of help and input from Roger Holding and Ian Mulholland at NOMS.

Talking to users

The new service has now been rolled out to 86 out of 95 target prisons , and has been well received, but it’s just one part of a much larger whole. Rochester, for example, is still locked into its contract for the old computer system. There’s a lot of data stuck in there. It could buy its way out, but that would cost money the prison can’t spare. Staff still have to do a lot of tedious copying-and-pasting to get information in and out.

It was an educational experience, talking to those prison officers and seeing things through their eyes. I was struck by their dedication, and shocked at the poor quality of the computer systems they have to put up with just to get their work done.

I can't overstate the importance of meeting and talking to the people who are using the services we're building . Nothing gives you a better understanding of how well your work has gone so far, and what you can do to improve it next.

Starting small

Rochester has a children's play room, set up so that young children can visit their dads in the prison in a friendly environment. It cost a lot of money to set up and run, but Andy Hudson says it's worth every penny because he sees the positive results in prisoners' behaviour. If less money was being spent on poor IT, there’d be more to spend on projects like this.

Could the prison service hire a few experts on short-term contracts and build its own IT infrastructure for prisons? Probably. Would that be cheaper and more sustainable than a huge IT contract? I'd bet on it. But are they allowed this kind of autonomy, as things stand at the moment? No. But that’s another thing that’s going to change. We need to drive standardisation across the service, for the benefit of the user .

The visit booking system is already going through changes - we expect this to happen, as development teams constantly iterate in response to user feedback. One of the next things will be a simpler way for prison staff to process incoming requests. In future, the booking system will be completely automated so that it works in real-time , just like websites you use to buy cinema or theatre tickets.

This visit opened my eyes to just how hard people will work to cope with inadequate and unsuitable IT systems. They’ll tolerate a huge amount of unnecessary administration without challenge or complaint. These are good people whose time might be better spent actually dealing with prisoners. The beta is the first step towards that, and it was great getting feedback on it from staff on the front line - but it also made me think again about how much more work needs to be done. If you've ever wondered why I end so many of my talks with the word "Onwards!", that's why.

1. Figures from Ministry of Justice.

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Sharing and comments

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Comment by Danny posted on 27 October 2014

Although it is much better than waiting to get through to the visits booking line, staff often don't respond to the emails for a few days. And by then the visits can be fully booked so although yes it saves time it's actually better ringing because you can arrange a visit there and then. For visits to be booked in "real time" however would be absolutely brilliant - this will probably take another 20 years.

Comment by Chen posted on 08 September 2014

The system I definitely better though H.M.P Brixton are not up to date which means we miss out! Very frustrating when the system is reliable when used correctly

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Long praises new online prison visits booking system

Date published: 06 March 2024

The Northern Ireland Prison Service is leading the way in offering the first fully online visit booking system across UK prisons.

In-person and virtual visits to any prison in NI can now be booked at Book a visit to prison | nidirect .

Viewing the new online facility, Minister Long said, “For people in prison, maintaining family contact is a key part of rehabilitation, and the introduction of this innovative system will support and encourage those important relationships.”

“Our prisons deliver thousands of in-person and virtual visits every year and I’m delighted to learn that since the introduction of the online system in January almost 6,000 visits have been booked.  The site also contains useful information to support those who are planning a prison visit.”

“This new online prison visits booking system is a further demonstration of the Northern Ireland Prison Service’s commitment to delivering the best support possible to people in prison and their families.”

The booking facility can be accessed 24-hours-a-day.  Visits can also be booked directly through telephoning the relevant prison visits booking office.

Notes to editors: 

• PHOTO CAPTION: Justice Minister Naomi Long views the new Online Prison Visits Booking System with David Kennedy, Director of Prisons.
• Department of Justice media enquiries should be directed to the Department of Justice Press Office via email
• Follow us on X (formerly Twitter) @NIPrisons @Justice_NI
• The Executive Information Service operates an out of hours service for media enquiries only between 1800hrs and 0800hrs Monday to Friday and at weekends and public holidays. The duty press officer can be contacted out of hours on 028 9037 8110.

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Online Prison Visits Booking System

This free online prison visits request system for England and Wales runs along side the prison's own systems and will provide a quicker and easier way of booking visits in the future.

It can be used for public sector male, female and young offender establishments at category B and below (not the private or high security estate). Friends, families and others wishing to make a booking will need to fill in a number of details about the prisoner including their prisoner number, which they can obtain from the prisoner and the dates of birth of each of the visitors.

Applicants will get an email within 3 days confirming their visit time and date.

See gov.uk's prison visits page below for more information.

Our Partner

Book a visit to prison

You will need to book a visit if you want to see someone in prison. You can book online to arrange an in person visit or a virtual visit with a prisoner or you can telephone the prison Visits Booking Office.

If you haven't visited a prison before you will need to phone to book your visit. You will be provided with your unique visitor identification number. Once  you have this you can start to book online.

Booking online

To book online for an in person visit or a virtual visit you will need:  

• to have previously booked a visit
• the visit reference number for the prisoner
• the prisoner's number
• your unique visitor identification number
• your date of birth
• your e-mail address and contact number
• the unique visitor identification number and dates of birth for all additional visitors (not needed for a virtual visit)

If you do not have these details, you should phone the relevant booking office.

Booking by telephone

To book a visit by telephone you will need:

• the visit reference number for the prisoner 
• the unique visitor identification number and dates of birth for all additional visitors

If you don't have a unique visitor identification number, you can get one from the booking office which you can use for future visits.

If the person you are visiting has just arrived in prison you will need to ring the booking office and they can arrange a visit.

Virtual visits

A virtual visit can last up to 20 minutes. The visitor can use a personal computer, mobile device or smartphone to have this meeting with the prisoner.

All virtual visits are supervised, if NIPS become aware of any behaviour, language or actions which are considered inappropriate, this will result in the visit ending early and possible removal of the facility in the future.

• Guide to arranging an online visit
• Privacy notice  explaining your rights to privacy when you arrange an online visit

Registering for visits

All visitors need to be registered in the prison they are visiting. When you arrive at Visits Reception you need to be photographed, have a scan taken of your finger and you should bring identification.

• more information about registering for visits

Bringing proof of identification to prison

When you first visit someone in prison, you will need to be registered on the prison system as a visitor. You will need to bring proof of identification with you when you are being registered.

• more information about the types of identification needed

Useful links

• Visiting someone in prison

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What to Wear on a Prison Visit in the UK: Need To Know

Visiting a loved one or friend in UK prison can be a stressful experience. Following the proper dress code is key to getting approved for visitation. This article provides specifics on what is acceptable and prohibited attire when visiting UK prisons.

Overview of UK Prison Visitation Rules

The UK Prison Service provides guidelines that all visitors must adhere to:

• No revealing, offensive, or provocative clothing
• No blue denim, combat attire, or bright colors
• No tight, sheer, ripped, or holes in clothing
• Avoid excessive jewelry and accessories
• Expect to go through metal detector screening

Rules are enforced by gate security. Visitors in violation of the dress code will be denied entry.

Dress Codes for Women Visitors

Women visiting UK prisons should avoid the following:

• Low cut tops showing excessive cleavage
• See-through or excessively tight garments
• Skirts or shorts shorter than knee-length
• Ripped jeans or jeans with holes
• Leggings, yoga pants, sweat pants
• Brightly colored clothing or prints
• Revealing open back shirts or dresses
• Any clothing with offensive logos, images, or slogans

Instead, ideal choices include:

• Modest dresses or long skirts below the knee
• Dark colored trousers
• Collared blouses or casual shirts
• Cardigans or sweaters
• Comfortable but conservative shoes
• Minimal makeup and jewelry

The key is dressing conservatively and not wearing anything form-fitting or provocative.

Dress Codes for Men Visitors

Male visitors should similarly avoid:

• Ripped or overly casual jeans
• Shorts of any kind
• Athletic wear including track pants and hoodies
• Sleeveless vests or tank tops
• Brightly colored clothing
• Clothing with offensive slogans or images
• Excessive jewelry like chains or oversized watches

Recommended options include:

• Button down shirts or polos
• Trousers including chinos, slacks, khakis
• Simple shoes like loafers
• Dark colored jumpers or cardigans
• A belt with shirt tucked in

Conservative, clean-cut attire is required. Business casual is ideal.

Rules for Children’s Clothing

If bringing children along:

• No overly revealing clothing
• Avoid bright colors that could denote gang affiliation
• No clothing with controversial images or wording
• No ripped or tight jeans
• Leggings must be worn under dress or skirt
• Onesies acceptable for infants

Comfortable play outfits are fine as long as they meet guidelines.

Banned Clothing Items

The following are expressly prohibited:

• Blue denim  – Not permitted under any circumstance due to gang connotations
• Camouflage  – Banned for security reasons
• Sports team attire  – Jersey shirts or team logos are restricted
• Hats and hoods  – Must be removed for security screening
• Coats and jackets  – Outerwear must be stored in lockers

Leave any clothing falling into these categories at home.

Tips for Finding Approved Outfits

• Shop for dress code suitable items well in advance of your scheduled visit
• Look for wardrobe staples in dark, neutral colors
• Avoid latest fashion trends and any provocative styles
• Try on outfits and test flexibility – make sure nothing is too tight or revealing when bending over or reaching
• Scarves, shawls, and ties should be simple with no controversial images/logos

Give yourself plenty of options accounting for weather and last minute issues.

Screening Process at Check-In

At prison check-in, visitors go through multiple security checks:

• ID verification  – Photo ID is checked against approved visitors list
• Metal detector  – Scan screens for prohibited items
• Pat down  – Guests may undergo further physical inspection
• Dress code check  – Outfits are reviewed for violations
• Contraband check  – Bags, coats, gifts are carefully searched

If any contraband is found or dress code violated, visitation is denied.

Consequences of Wearing Unapproved Outfits

If your attire violates prison visitation policies, these are the consequences:

• Denied entry with no visit that day
• Future visits may be blocked or require re-approval
• Embarrassment and frustration after long journeys to the prison
• Letting down the incarcerated loved one expecting the visit
• Wasted time and money making the trip to the facility

Avoid this by carefully adhering to the dress code.

Visiting loved ones in UK prisons comes with a strict dress code. Following the conservative clothing guidelines helps ensure a smooth entry process and a successful visit. Leave prohibited items like ripped jeans or hoodies at home. Both male and female visitors should opt for modest, non-revealing choices absent of logos and bright colors. Dress for a formal occasion to respect facilities’ security needs. Focus your visit on connecting with your incarcerated family or friends.

Frequently Asked Questions

Does every uk prison have the same visitation dress code.

Generally yes, since policies come from Her Majesty’s Prison and Probation Service. But always check your specific prison’s website for any facility-specific variations.

Can I just wear whatever is comfortable?

No, prisons have very strict dress code rules that exclude casual and revealing clothing for security reasons. Following them is mandatory for getting approved to visit.

Do the rules differ for solicitors or professional visitors?

Solicitors and professionals may have slightly more leniency but should still avoid casual wear. Check with the specific prison for guidelines.

Can I change clothes if denied for my outfit?

Usually not; once denied entry you will not be allowed to visit that day. Come appropriately dressed the first time to avoid this.

Can I wear jewelry?

Minimal jewelry like a simple necklace, rings, stud earrings are OK but avoid anything excessive. Bangles, chains, hoops may show up on the metal detector.

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