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Qatar Airways Passenger Care

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Qatar Airways Customer Service & Help

Qatar Airways provides a range of customer service and support options to assist air travelers with their travel needs. Whether you need information about your flight, assistance with reservations, help with lost or damaged luggage, or have any other inquiries, Qatar Airways is dedicated to providing excellent customer service.

Contact Information

• Website: https://www.qatarairways.com
• Phone: +1 877-777-2827

Help, Tips, & Info on Airlines and Flying

Beyond the customer service info provided here for Qatar Airways airlines (QR) , we have much more information to help guide you on your air travel:

• Get a comprehensive overview of the world’s airlines , where you can also drill down and see info on specific airlines.
• To understand the inner workings of QR, read about the corporate structure and Qatar Airways's operations .
• Details on QR Qatar Airways baggage fees and restrictions can be found here.
• Track and status any Qatar Airways flights and avoid unexpected delays or flight cancellations.
• Should you be considering flying on Qatar Airways with your pet, consider these restrictions so you’ll be best prepared.
• Use a third party (or iFly) when doing your flight research. To get the cheapest flights on Qatar Airways , you’ll need to see various sources as each can vary considerably.
• If you have a question about Qatar Airways's check-in process , you can ask an agent at the ticketing counter.
• Want to know what it's going to take and cost to change your flight ticket with QR airlines ? Look no further.

For more details about this airline, including baggage policies, pet policies, and other information, check out the Qatar Airways Guide .

Get Qatar Airways real-time status info here .

Keep in mind that this information can change at any time, so it is best to check with the official airline website for the most accurate and up-to-date information.

Find more help here for your journey through the airport

Notification

• Select your outbound flight

Manage booking

Login with booking reference or login with privilege club or login with e-ticket number should be read, retrieve booking with booking reference (pnr) or e-ticket number.

The six-digit alphanumeric code on your booking confirmation.

Retrieve booking with E-ticket number

Booking reference and e-ticket number, booking reference.

A booking reference number, also referred to as a PNR, is a six-digit alphanumeric code that appears after the "Booking reference" or "PNR" field on your ticket (for example: B8XYZ6). Valid characters in a booking reference are letters (A to Z) and numbers (1 to 9).

E-ticket number

Your e-ticket number is a 13-digit number mentioned on your e-ticket (for example: 1572345679876).

If you are issued multiple tickets within the same booking, your e-ticket number will include a suffix at the end (for example: 1572345679876-77). This means that your e-ticket numbers are 1572345679876 and 1572345679877, respectively.

When retrieving your booking using the e-ticket number, please enter one e-ticket number without including any letters or special characters within your search.

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For inquiries, please feel free to call us at 106 locally or at +974 4406 9921 from outside the country. 

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Make the most of your visit with our handy travel guide.

Getting around

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Helpful resources

Your perfect holiday is only 5 steps away. Follow this step-by-step guide to create your package.

• Visit holidays.qatarairways.com
• Search for your preferred destination from your city of departure. You can also add a hotel for only part of your trip on any day/s of your choice.
• Select your preferred hotels. Look out for the “Hot Deals” or “Hotels we love” labels for our top recommendations. Use the filters on the left side to enhance your search.
• Choose your room type and proceed to Book
• Enter your details, add extras if any (activities, transfers and more) and complete the payment. Add a promo code (if any) when you check out to save on your total package.

What is a package/holiday booking?

A package consists of return (departure and arrival) flights plus hotel. You can add activities, city tours and airport transfers as part of your package.

Is it cheaper to book a package instead of just a flight?

It is definitely better value for money. Qatar Airways Holidays has specially discounted airfares plus exclusive rates on hotels in various destinations, making the value of the package far more attractive than booking just a flight. You can save up to 30% when you book a package with Qatar Airways Holidays.

Can I book just a flight on Qatar Airways Holidays?

No, you cannot. To book a flight only, please visit www.qatarairways.com/en . 

Can I book just a hotel?

Yes, you can. You can book hotels in any destination of your choice. You can also book airport transfers and city tours or activities.

How can I save on my booking?

There are several promo codes you can use at the time of booking. Ensure you are subscribed to our newsletters to stay updated on our deals and discounts. You can always refer to our Deals section as well.

Can I add a Doha Stopover to my booking?

Yes, you can. Once you land on the search results page, click on “Edit Search” and then “+Add a stop in Doha”.

Can I get a refund or free cancellation on my package?

This depends on the hotel cancellation policy at the time of booking. Please read the terms and conditions while booking, and you will receive your refund/cancellation accordingly.

I am getting failed search results. What do I do?

Please try changing the dates – it’s possible that either the hotel is sold out or the flights aren’t available on those dates. If the issue still persists, please contact our customer care for immediate assistance.

Can I earn Avios on bookings?

Yes, you can. Not only can you earn Avios on the full package, you can also earn on individual bookings for hotels, tours and transfers.

You can reach out to our customer service by emailing [email protected] .

You can also reach out to our customer service by clicking here .

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You can access our Cookie Notice at the bottom of every page on this site.

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How do I contact you?

For more information on how to reach us, please visit the Contact Us page here.

Please note, a support ticket will only be created for inquiries submitted through channels listed on the Contact Us page. We will not respond to messages received outside of these options, including, but not limited to, those sent via regular mail and sent directly to employees.

Please be advised that due to COVID-19, we are experiencing longer than usual response times. We appreciate your patience and understanding during this challenging time.

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What is QAPAP?

• All of Qatar Airways policies in one place
• Defines legal framework of Agency enagagement
• Enables Agencies to obtain QR content via NDC
• Protects mutual Agency-Airline data
• Reduces unwanted and unexpected ADMs

To know more, please  click here

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Live chat faqs.

Live Chat is a new digital channel for agency partners, contracted to receive support from our contact centre. The chat experience closely matches the current phone IVR process and can be used for almost all of the same types of sales support requests.

Agency customers must log in to Trade Portal, and the chat widget will appear on all website pages. If you need access to Trade Portal, you can register on: https://www.qatarairways.com/tradeportal/en/loginpage.html

Chat is available 24/7.

Live Chat associates can assist with most support requests currently handled by phone. These can include (but are not limited to):

• Fare quotes and rules
• Seat requests
• Reissuance (applicable for all NDC bookings & tickets reissued by QR and within 24hrs of flight departure)
• Special meal requests
• Wheel chair with medical/non-medical assistance
• Ticketing support,
• General QR info.
• STPC for non-complimentary scenario

Yes, we cannot handle waiver requests and credit card information. If a credit card is needed to collect additional amounts, we will generate a payment link. Additionally, we cannot discuss any of the following over the chat channel: social security numbers, personal data revealing racial/ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data/biometric information, sexual orientation, or health information.

Currently, Live Chat only supports QR ticket stock (157) requests through chat. 

For any technical issues related to Trade Portal, please e-mail [email protected]. 

Currently, chat does not support document uploads. However, in the future, we will have the option to upload attachments.

Please have any PNR, ticket number, traveler information, and supporting documentation handy when you initiate a chat.

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MakeMyTrip Branch Offices

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