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Customer Journey Map Presentation Templates

Step into your customer's shoes with our customer journey maps powerpoint templates and google slides themes. present every touchpoint, from the first interaction to ongoing engagement. crafted for clarity and fully customizable, these free templates translate complex journeys into captivating visual narratives..

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What is a customer journey map.

An illustration of the customer experience is a customer journey map. It assists you in narrating the tale of your client's interactions with your brand at every touchpoint.

What are Customer Journey Map Presentation Templates?

Customer journey map templates visualize the significant events in a customer's interaction with a business, product, or service. It aids in showcasing a customer's initial encounter with the company throughout their journey.

Where can we use these Customer Journey Map Slides?

Any seminar or business conference can use these templates to examine how customers interact with a company.

How can I make Customer Journey Map Slides in a presentation?

A customer journey map can be made by establishing the goals and setting specific objectives for the slide. Visit our tips and tricks page if you need assistance with slide preparation.

Who can use these Customer Journey Map PPT Templates?

Businesses, marketing executives, and product managers frequently use these customer journey map PPT templates to depict their clients' journeys.

Why do we need to use Customer Journey Map slides?

It enables you to describe the experiences your customers have had with your company through every channel they may use, including social media, email, live chat, and others.

Where can I find Customer Journey Map Templates free of cost?

It's simple to find slides for a discount because most online platforms provide them. Select without delay what you believe to be the greatest! One of the best services for finding free presentations is Slide Egg. Download it instantly!

Home / Free PowerPoint Templates / Pastel Minimal Customer Journey Maps & Infographics

Customer Journey Maps & Infographics PowerPoint and Google Slides Template

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Pastel Minimal Customer Journey Maps & Infographics

Boost your marketing presentations with this Pastel Minimal Customer Journey Maps & Infographics template. Ideal for marketing professionals, this PowerPoint and Google Slides template is designed to visually represent customers’ experiences with your brand. From initial contact to long-term engagement, this PPT template aids in effectively presenting your data in a colorful yet clean aesthetic. Use this Google Slides template to showcase your customer journey maps, infographics, and other marketing data. Download now and impress your audience with insightful and engaging presentations.

Features of this template

• 20 ready-to-use 16:9 slides completely customizable to suit your needs
• Hundreds of charts, frames, lines and shapes to choose from
• Handy animation and transition features for each slide
• Easy downloading or sharing in a wide range of formats
• An easy drag-and-drop tool to help you add graphics
• Page animation features, emojis, color palettes and font sets
• Millions of professionally designed images and photos
• Pre-recorded Talking Presentation tools to help you practice
• A notes feature for adding talking points to your design
• Searchable videos, soundtracks and other audio clips
• Easy collaboration with friends, coworkers and family

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• 1. Open the template in Canva .
• 2. In Canva click on "Share" at the top right-hand corner, then click "More"
• 3. Scroll down further and you will see "Google Drive" button.
• 4. Choose the "PPTX" or Powerpoint file type. Make sure to click "All Pages" on select pages.
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Customer Journey Map Template Free DownloadC

Additional information.

Unlock a deeper understanding of your customer’s experience with our Customer Journey Map Template. Tailored for clarity and efficiency, this free download allows you to visualize and optimize every touchpoint. Elevate your customer experience strategy today!

The Ultimate Free Customer Journey Map Template for Your Business

Creating a customer journey map is an indispensable strategy to improve your business’s customer experience. It enables you to visually trace the path a customer takes from awareness to purchase, pinpointing areas for improvement. If you’ve ever wanted to create a customer journey but felt daunted by the task, our free customer journey map template is here to guide you. Let’s dive into the specifics of this powerful tool.

• Multiple Platforms Compatibility: It’s a free slide template suitable for PowerPoint, Google Slides, and Keynote. This cross-platform versatility ensures that you can showcase your journey map on a platform of your choice.
• Aspect Ratio & Design: Designed in a 16:9 aspect ratio, this template is optimized for most presentation displays. The full editable vector shape ensures you have the freedom to customize according to your brand guidelines.
• Touchpoints: A visual representation of the touchpoints your customer interacts with.
• Persona Representation: Segment your customer personas for better understanding.
• Pain Point Indicators: Highlight the customer pain points to identify areas for improvement.
• Infographics: These enrich your map, providing a concise visual representation of data.

Step-by-Step Instructions to Create an Effective Customer Journey

• Download the Template: First and foremost, as it’s free, download the free customer journey map template compatible with PowerPoint, Google Slides, or Keynote.
• Choose a Persona: Depending on your business model, target a specific customer or a buyer persona to map their journey.
• Plot Touch Points: With the template’s sections, record every touch point from digital experience to customer support where your customers interact with your product or service.
• Identify Pain Points: The essence of the journey map is to pinpoint where customers experience hiccups or dissatisfaction. This could range from website navigation issues to a lack of effective customer support.
• Customize & Share: Since the template is editable and customizable, modify it to best represent your brand. Share it with your team, fostering creating a shared understanding and strategy moving forward.

Benefits of Mapping the Customer’s Journey

• Improve Customer Experience: By recognizing moments of frustration, you can devise strategies to transform them into moments of delight, consequently boosting customer satisfaction.
• Understand Your Customers: This map is a tool that offers insights into your customers’ needs and expectations, helping build long-term customer relationships.
• Identify Opportunities: Spot opportunities for improvement in the user journey map or UX map to elevate the overall experience with your brand.

To put it succinctly, this free CJM template provides businesses with an unparalleled resource to critically analyze and improve their customer’s digital experience. Not only will this assist in diminishing customer churn, but it will also pave the way for building a loyal customer base that keeps coming back. Don’t miss out on this valuable tool; download today and take a giant leap in enhancing your customer’s journey.

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Download Customer Journey Map Free PowerPoint Template

The Free Customer Journey Map Template for PowerPoint presents four phases of customer interaction with an organization. The 1-slide PowerPoint template for customer journey provides an overview of user experience from three perspectives.

The aforementioned are the process, feelings, and pain points . The map template presents a data table layout containing customer journey stages with emojis on the left corner. The graph template shows touchpoints that potential buyers take to achieve specific goals.

Where can you Use this template for Customer Journey Mapping ?

You can use customer journey mapping in various occasions. Briefly speaking, you can use customer journey map diagram in your presentations for following occasions -

• B2B Customer Journey Map
• Simple Customer Journey Map 
• E-Commerce Customer Journey map
• MIRO Customer Journey Map
• Healthcare patient journey mapping
• Sales and Marketing Customer or Client Journey mapping
• Consulting Client journey mapping

Understanding Customer Journey Mapping

A customer journey mapping is an experience exercise to understand how consumers engage with the product. The four stages of customer journey mapping are Awareness, Consideration, Conversion, and Retention & Advocacy.

The method takes important details about users such as emotional transformation, touchpoints, and UX (User Experience) opportunities. It leads to developing improved customer interaction processes that help reduce time and cost of service.

Customer journey mapping is the process of creating a customer journey map — the visual representation of a company’s customer experience. It compiles a customer’s experience as they interact with a business and combines the information into a visual map.

Features of Customer Journey Map PowerPoint Template

The Free Customer Journey Map Template is a fully customizable chart design. The curve of touchpoints can be changed by choosing the  edit shape option  in  Format  menu. Emoji icons in the customer journey map are also editable. The users can choose different facial expressions to examine touchpoints and rate customer’s experiences.

• 100% Editable PowerPoint Templates.
• Compatible with all major Microsoft PowerPoint versions, Keynote and Google Slides.
• Modern 16:9 Aspect Ratio.
• Awesome fonts and icons .
• Scalable Vectoral PowerPoint Shapes and PowerPoint Icons.
• Instant Access and Download.

Download and use Customer Journey Map PPT Template

To use this free Customer Journey Map for Presentations , you should have Microsoft Office/ Microsoft PowerPoint . You can only use this template if you have these applications in your system. or Use, Google Slides .

After installing PowerPoint or Google Slides, download the zip file of this template. Now, extract the template using WinRAR or 7Zip decompressing software. Once extracted, you can open the file using PowerPoint and start entering data or customizing the template .

However, one should be careful in terms of the mix of the color (color contrast) and type of chart or graph. Every chart or graph has its own significance, relevance and importance. If you don't find Customer Journey Map meeting your requirement, we recommend you to explore more using navigation menu and find the right chart and design that fits perfectly with your presentation.

Create best presentations in Microsoft PowerPoint and Google Slides using free PPTX Templates available at SlidesGeek.

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Customer Journey Map PowerPoint Template

Understanding your customer journey is crucial to delivering an excellent customer experience, whether you’re a small or a large business. By mapping out the journey from beginning to end, you can identify common pain points and make necessary changes to optimize the experience.

Our customer journey PowerPoint template is perfect for visualizing the customer journey. Just enter your data and watch as the map comes to life, revealing insights that would otherwise be hidden. With this valuable information at your fingertips, you can make informed decisions about how to improve the customer experience.

Don’t let your competition get ahead by neglecting the customer journey. Download our customer journey slides today and start unlocking the secrets of your customer’s behavior.

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Home Free PowerPoint Templates Free Simple Customer Journey Map Slide Template

Download Free Simple Customer Journey Map Slide Template

The Free Simple Customer Journey Map Slide Template represents the sequential array of steps followed by the buyers as they come across and communicate with the brand. A customer journey map traces those steps mentioning the respective touchpoints and the customer’s feelings. Through this journey mapping, professionals can have a closer of view of the process and devise strategies to improve at every stage of the purchase funnel. So, this PPT diagram provides a framework for the users to add relevant information about every phase of the customer journey using the editable bullet points with every step. Presenters can thus, effectively communicate the customer experience and consider betterment policies likewise.

A customer journey map is prepared after a series of analyses, i.e., target setting, making user persona, selecting and increasing the touchpoints, etc. To present the aggregate of such important facts, users can use this customer journey diagram , a horizontal array of five steps. These are the steps that the prospect users follow to become customers, i.e.,

• Awareness: People get aware of the services or products of the brand through marketing campaigns and other means
• Consideration: The generated leads from the above step become the prospective buyers as they start taking an interest in your brand
• Acquisition: Those prospect buyers are now willing to purchase the services
• Service: The brand will now provide the promised service or products by maintaining quality and trust.
• Loyalty: If the buyers feel satisfied, they will contact again as a part of the loyalty step of the customer journey.

The maintenance and appropriate provision of touchpoints are crucial at every journey stage. These touchpoints will either keep your lead in contact with your sales team or lose them altogether.

Presenters can add the relevant data to each stage of the customer journey in this Free Simple Customer Journey Map Slide Template. As with every phase, there is a list of bullet points that can be used for this purpose. After the first slide, there are separate slides to color highlight each phase of the customer journey. This enables the presenters to discuss the points in more detail. Hence, you can download and edit this template according to your requirements. You can also download our Simple Customer Journey Map Slide Template, which is a color variant of this PPT Template. All our templates are entirely editable using PowerPoint and Google Slides . Alternatively, you can download other free presentation templates for PowerPoint and Google Slides, or this simple customer journey mapping template for PowerPoint with additional slides.

• 100% Editable PowerPoint Templates.
• Compatible with all major Microsoft PowerPoint versions, Keynote and Google Slides.
• Modern 16:9 Aspect Ratio.
• Scalable Vectorial PowerPoint Shapes and PowerPoint Icons.
• Instant Access and Download.
• New Templates every week.

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Customer Journey Map PowerPoint Template

Support your message with this free customer journey map PowerPoint template and Google slides. Highlights touchpoints at different stage of the marketing funnel (awareness, consideration, conversion and loyalty) when customers make decisions.

This template includes five pre-designed slides in flat design style with simple shapes. The first slide is a customer journey map with seven touchpoints along with a curved line representing the journey. The second slide is a variation with 6 touchpoints with a different distribution.

Then, the other slides are tables with more touchpoints at each step along with key performance indicators (KPIs) and marketing goals. Finally, the last two slides are variations with five and six stages along with the same tables with touchpoints, KPIs, and marketing goals.

Of course, you can edit these slides in the slide master view in PowerPoint or in the theme editor in Google slides. This PowerPoint template is perfect to present your digital marketing strategies to stakeholders. See also our Dashboard PowerPoint Template with KPIs and more metrics or this Marketing Automation PowerPoint Template .

Template features

The resolution of this presentation is 1680 x 945 pixels (16:9). You can get this theme for Google Slides or download the .potx file compatible with PowerPoint 2016 and newer versions.

Naturally, this customer journey map PowerPoint template is available for free download and includes 5 slides.

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Customer Journey Maps: Revamp Your Customer Experience

Elevate your customer-centric approach with this Customer Journey Maps PowerPoint template. Crafted to perfection, this resource empowers businesses to understand and enhance every touchpoint of their customer’s interaction. And the best part? It’s absolutely free!

13 fully editable customer journey map slides in PowerPoint .pptx format. You can copy any slide to your current presentation or use the deck to build on it.

This deck includes multiple ways to present the customer journey. The template also includes a couple of additional slides for you to plan on how to improve the customer journey. You can combine this deck with any of our other presentation decks.

Our PowerPoint templates are designed to save you time, no need to handcraft all of those slides, instead just fill in your information and that’s it. Update all of the fonts and colors with one click.

Key Features

• Holistic Customer Perspective: Gain comprehensive insights into your customer’s journey, from initial touchpoints to conversion and beyond. Our template ensures you capture every critical interaction for a complete understanding.
• Engaging Visuals: Impress your team with visually appealing slides. Modern, clean design elements make information easy to digest and retain, ensuring your customer journey comes to life during presentations.
• Customizable for Your Brand: Tailor the template effortlessly to match your brand. Modify colors, fonts, and images to seamlessly integrate your company’s identity into the presentation.
• Versatile Application: Ideal for marketing teams, customer service departments, and product managers, this template suits various industries and businesses of all sizes.
• Data-Backed Insights: Incorporate data to refine your customer journey map. Include research findings, customer feedback, and analytics to ensure your map is rooted in real-world insights.

Don’t miss out on this invaluable tool that will revolutionize how you approach your customer interactions. Download our Customer Journey Maps PowerPoint template for free and embark on a journey to create exceptional customer experiences. Understand, engage, and delight like never before!

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PowerPoint PPTX 16:9: Customer Journey Maps PPT

You might also be interested to read: How to Create an Effective Customer Journey Map

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Top 10 Customer Journey Map Examples with Templates and Samples

Deepika Dhaka

The COVID-19 pandemic has brought about unprecedented changes to the customer journey, transforming how consumers interact with businesses. In the post-pandemic world, it's crucial for businesses to understand the new customer journey and grab opportunities for delivering exceptional customer experiences(CX)

One major transformation in the CX post-COVID is the shift toward digital channels. With more people working from home and avoiding physical stores, businesses had to quickly adapt to new digital ways of engaging customers. This has resulted in a greater emphasis on e-commerce, online customer service, and personalized experiences that can be delivered virtually. 

Thus, CX transformation required all businesses to revamp their Customer Journey Map, which is still the need of the hour.

If you are a customer service professional responsible for planning and mapping an impactful CX for your brand, SlideTeam offers assistance in the form of Customer Journey Map Templates. 

Best Customer Journey Map Templates

If you want to create a customer experience that wows, then using these customer journey map templates is the way to go! 

With these templates, you can visually map out the entire journey that your customers take when interacting with your brand, from start to finish. This enables you to identify pain points and areas for improvement, allowing you to make changes that will impact the overall customer experience. 

With these customer journey map templates, you can create a seamless, intuitive, and unforgettable experience that will keep your customers returning for more. 

The best part is that the 100% customizable nature of these templates provides you with the desired flexibility to edit your presentations. The content-ready slides give you the much-needed structure.

Let’s explore these popular templates! 

Template 1: Customer Journey Mapping for Organization

If you're on the hunt for an informative guide on Customer Journey Mapping, we've got you covered with this PPT Deck jam-packed with comprehensive designs and visuals that cover all essential concepts. From steps to benefits, frameworks to theoretical knowledge, it's all in there! Plus, we've even thrown in some bonus topics like buyer personas, buyer journeys, and real-life examples to take your understanding to the next level. Don't miss out; download now!"

Download this presentation

Template 2: Building a Customer Journey Map

This PPT presentation can assist in developing a framework that covers user experience, overall satisfaction, and recommendations. The deck comprises 17 slides that illustrate stages of CX, including awareness, consideration, decision, and delights, with the inclusion of high-quality icons to enhance engagement. By utilizing this user-journey mapping deck, an individual can evaluate customer experience, resulting in both business growth and consumer satisfaction.

Download this template

Template 3: Customer Journey Map Template

This Customer Journey Map Template is an essential tool for analyzing customer experiences. It allows businesses to visualize every customer interaction with their brand, from initial awareness to post-purchase follow-up. By mapping the customer journey, businesses can identify pain points, opportunities, and ways to enhance customer experience. With this well-designed presentation template, businesses can create an informative and visually appealing map to elevating customer experience across touchpoints.

Template 4: Customer Journey Mapping Example

Introducing a well-structured template for a customer journey map in software. This template illustrates stages of the customer lifecycle, namely pre-sales, onboarding, education, and support, and highlights the corresponding touch points and related frustrations. With this PPT Slide, you can identify pain points and explore metrics and improvement opportunities to get rid of them. Download immediately to provide a smooth journey to your valued customers.

Template 5: Customer Journey Map to Identify Engagement Opportunities

Are you in search of a visual aid to help you pinpoint opportunities for customer engagement through a journey map? This exceptional resource offers a representation of the customer journey across five key stages: Awareness, Research, Consideration, Buy, and Use. Additionally, it presents the touchpoints associated with each phase in a user-friendly format for easy comprehension. Download now to map out an unforgettable experience.

Template 6: Customer Journey Mapping Touchpoints

If you're seeking a straightforward and reliable method for presenting the touchpoints of your customer journey map in a memorable way, then look no further than this PPT Template. This template displays touchpoints, accompanied by their corresponding icons and phases. Additionally, it features ample space for jotting down details to enhance understanding. Don't wait; get your hands on it now!

Template 7: Customer Success Journey Mapping Framework

This PowerPoint Template provides businesses with a structured and organized approach to understanding customers' experiences. This presentation template outlines stages in the customer journey, including touchpoints and pain points, to help businesses  identify better opportunities for engagement and improvement. This slide offers a valuable tool for enhancing customer satisfaction and loyalty. With the right customer journey mapping framework, you can gain a deeper understanding of your customer's needs and preferences and, ultimately, drive business growth.

Template 8: Timeline Infographic for Customer Journey Map

This timeline infographic provides a clear overview of the customer journey, including touchpoints, pain points, and opportunities for engagement. This visual representation helps businesses identify critical moments where customers are most engaged or frustrated and where improvements can be made to enhance satisfaction and loyalty. This timeline infographic includes key elements of the customer journey, such as pre-sales, onboarding, education, support, and post-sales phases. Get it now

Template 9: Six-Phase Customer Journey Map

This table outlines the six phases of a customer journey map and highlights how activities, emotions, overall experience, and customer expectations can be a valuable tools for businesses seeking to enhance customer satisfaction and loyalty. This template offers a simple yet effective structure with minimal design, making it an excellent choice for businesses looking to adopt a streamlined approach. If you're seeking a clear and concise way to organize your customer journey data, be sure to grab this template today!

Template 10: B2B Customer Journey Mapping Process

This slide is designed to cover critical stages in the customer journey, including Attracting, Converting, Nurturing, and Closing, and highlighting specific activities required to achieve objectives in each phase. With this slide, you'll learn how to attract strangers and convert them into visitors, nurture leads and create opportunities, and ultimately close the journey by turning them into customers. If you're looking for a powerful tool to help streamline your B2B customer journey mapping process, this PPT Slide is a must-have.

AIM FOR SHARED UNDERSTANDING 

The goal of customer journey mapping is to create a shared understanding of the customer experience and to use that understanding to drive innovation and improvement. 

Therefore, businesses must prioritize customer journey mapping and use it to create exceptional customer experiences. Now you have the most helpful resources at your disposal; it's time to download these popular templates and get started without further ado!

PS: If you are looking for a customer satisfaction survey template, here’s a handy guide with the most popular samples and examples. 

FAQs on Customer Journey Map

What is a customer journey map.

A customer journey map is a visual representation of the steps a customer takes when interacting with a business or brand. It outlines the customer's experience from their initial contact with the brand through to their decision to either continue or discontinue doing business with the company. The goal of a customer journey map is to help businesses better understand and meet the needs of their customers at each stage of the journey.

What are the five stages of the customer journey?

The five stages of the customer journey are

Awareness: The customer becomes aware of the brand or product.

Consideration : The customer begins to research and consider the brand or product.

Purchase: The customer decides to purchase the product or service.

Post-purchase: The customer experiences the product or service after the purchase.

Loyalty: The customer may become a repeat customer or advocate for the brand.

What are the key components of a customer journey map?

The key components of a customer journey map include: 

Persona: Identifying a customer's characteristics and needs

Stages : Breaking down the customer journey into stages

Touchpoints : Identifying points of interaction between the customer and the business

Emotions: Understanding the emotions that the customer experiences at each stage Pain Points: Identifying the areas of frustration or difficulty for the customer

Opportunities: Finding opportunities to improve the customer experience.

What is the use of designing a customer journey map? 

A customer journey map is used to help businesses understand their customers' needs, pain points, and emotions at each stage of the customer journey just a tad better. By gaining this understanding, businesses can create targeted strategies and initiatives to enhance customer experience and drive business growth. A customer journey map also helps businesses identify areas for improvement and create innovative solutions to meet their customers' evolving needs.

Who uses customer journey maps?

Customer journey maps are used by a variety of stakeholders within a business, including marketing, sales, product development, customer service, and leadership teams. Businesses can create a shared understanding of the customer experience using a customer journey map. It also helps align their strategies and initiatives in line with customer tastes and preferences. Additionally, businesses can use customer journey maps to communicate their understanding of the customer experience to internal and external stakeholders.

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Customer Journey Map

Free google slides theme, powerpoint template, and canva presentation template.

Prepare for your next meeting an appealing presentation where you show the customer journey, that is, what path your customers follow from the point when they're interested in your product until they purchase it. We're offering you timelines, roadmaps, tables and many other resources so you can decide the best marketing strategy.

Features of these infographics

• 100% editable and easy to modify
• 30 different infographics to boost your presentations
• Include icons and Flaticon’s extension for further customization
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• 16:9 widescreen format suitable for all types of screens
• Include information about how to edit and customize your infographics

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Customer Journey Funnel PowerPoint Template

Understanding customers is a very important aspect of a business. Our Customer Journey PowerPoint template helps professionals effectively visualize and analyze the complex process of the customer journey. This professionally designed template serves as a powerful tool to showcase every stage of your customer’s experience.

A visually appealing curve road diagram is used in this roadmap slide template . To represent every milestone of your customer journey, seven unique icons are placed on the template. Each of these icons is accompanied by an editable title and description box, where you can show the customer journey stages such as Awareness, Consideration, Decision, Retention, and Advocacy. 

It is a 100% customizable template; you can edit the fonts, images, icons, and backgrounds as per your presentation needs. This template is compatible with both MS PowerPoint and Google Slides . 

Professionals such as marketing, sales, customer support, and product development teams can use this template.

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