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Live chat with Joanne reference amending a booking

Talked with Joanne about amending a booking and cancellation fees et. Joanne was very helpful in explaining pros and cons and deadline dates etc. Excellent communication. Very impressed so far with Cruise 118. Our booking agent Sian was also brilliant. Will definitely uses 118 for all new bookings.

Date of experience : 06 July 2024

Very helpful agent who got answers to…

Very helpful agent who got answers to my queries. My husband is disabled so needed advice on cabins, equipment etc.

First class service every time

Rachel always above and beyond and understands fully what we are trying to book. Her knowledge and help every time we book is excellent. She pieced together the extra two nights in Rome before our next cruise without any problems and even chose a four star hotel right in the heart of Rome - tbh I couldn’t have chosen better. Great service from Rachel and all at Cruise 118 - we are always recommending you to friends and people we meet on cruises.

Date of experience : 01 July 2024

Simple online booking experience

So easy to book our Princess Cruise holiday online. Price was really good. We used a comparison site to make sure we were getting a competitive price

Date of experience : 05 July 2024

Love talking to a human at Cruise 118…

Love talking to a human at Cruise 118 they are so knowledgeable and really helpful would highly recommend them

Date of experience : 09 July 2024

Greece 2025

Booked greek cruise for 2025,Ellie answered all my quesions and made booking so simple and easy,and best of all was best price available online.

Great customer service

Everyone on the help line have been more than helpful, knowledgeable, freindly, professional, everything you want when your booking a holiday, very happy to reccomend and definatley book again.

Date of experience : 08 July 2024

Throughout the booking process the…

Throughout the booking process the cruise concierge Shelley was very patient and understand of our requirements, and offered a number of choices. Nothing seemed too much trouble.

Date of experience : 29 June 2024

I found the whole process very easy to…

I found the whole process very easy to book. Brittany was very helpful and answered all my questions clearly and precisely. She phoned me a number of times to give me the best holiday that suited my needs. She also put in additional requests to the travel company. The documentation arrived by email very quickly with no alterations. We are very pleased with the whole process. Thank you.

Date of experience : 28 June 2024

Well what can I say

Well what can I say, the lady on live chat called Sian was fantastic in answering my questions then we spoke on the phone, all the staff have been very helpful to. So I'm glad to say I booked a cruise

Service provided by Elizabeth…

Service provided by Elizabeth very professional but common language so any body will appreciate the service given by Elizabeth. Keep up the good work. Will definitely speak with her for future cruises.

Date of experience : 02 July 2024

I am a little biased

I am a little biased, as I nearly always choose 118 for my cruises. This time I was helped and advised expertly by James, who was really patient and helpful, even though we have done a “few” cruise I still have plenty of questions when booking, and James answered them all. He is a credit to Cruise118. Thank You James

Royal Caribbean

This is the third time I have booked with cruise 118, the staff are helpful and I got value for money on our room. The only downside I can say is that you no longer get options to purchase drink packages which we benefited from on the previous cruises we were on.

Date of experience : 27 June 2024

Mediterranean cruise…18th to 25th April 2024

I, Charles M Graham, (DXX5P8K) booked a Mediterranean cruise through Cruise 118 on the AZURA from 18th to 25th April through your agent and I was very disappointed to find from a fellow traveller on the cruise that I was very poorly advised by your agent with the result that I had to bear the cost of travel from Belfast to London Gatwick along with two overnight stays in the Gatwick area, as I was told that it was not possible to travel directly from Belfast to Malta. A fellow traveller (who apparently booked after i did) told me on the cruise that his travel agent was able to get him a flight with Jet2 directly from Belfast to Malta without any difficulty.I therefore am so disappointed at the fact that i was so poorly advised by your agent with the result that the cost of our holiday was inflatedly by approximately £350 ( Some form of compensation in my opinion should be offered)

Paula from Cruise118 is my go to Cruise…

Paula from Cruise118 is my go to Cruise Consultant, have used Paula for years and she is always so efficient and professional. Great help and advice always given when I want to book a new cruise.

David Langworthy

David Langworthy - David gets a 5 STAR from us for his politeness and promptness in responding.. however the cruise company gets a 4 on lack of communication, very quick in processing payment but no help thereafter.. be prepared to find out everything yourself..

Ellis was very professional

Ellis was very professional, patient and helpful when I booked a cruise recently. She answered all my questions and assisted me in deciding which deck and cabin would be best suited for me. I have booked with Cruise118 before and would recommend them.

Date of experience : 25 June 2024

Cruise agent very helpful and friendly

Cruise agent very helpful and friendly Explaining everything well Great information and help to find exactly what we were looking for This is the second time I’ve used this agent and will be booking all my cruises via them in the future

I have booked few times with cruise 118…

I have booked few times with cruise 118 and have had the best help possible choosing my holidays .lady helping me was excellent

Smoothing the passage

Dale Robinson was efficient in arranging the details of our cruise. He was patient, knowledgable and efficient.

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Managing and Planning Your Upcoming Cruise FAQs

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Manage my Reservation Pay my Balance Due Transfer my Reservation to a Travel Agent Celebrity Cruises' Cancellation Policy Cruise Ticket Contracts & Other Policies

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Manage My Reservation

How do I edit and manage my reservation information or make additional payments toward my balance?

Create a Guest Account in order to self-service your reservation (view your balance due, make a payment, edit or add guest information, link reservations, and plan your cruise). Log in with your email, create a password, and service your reservation information in one place. Note: if you log in to Guest Account and can't find a current cruise reservation, click "Add Another Cruise" and enter the Reservation number for that voyage.

Reservation Lookup

What is included in my cruise?

Your cruise fare includes: 

• Ship accommodations
• Ocean transportation
• Most meals onboard
• Some non-alcohol beverages onboard
• Most entertainment onboard

The following services are not included in the cruise price: 

• Dining in Specialty Restaurants such as Le Voyage, Fine Cut, Murano, Le Petit Chef, Rooftop Garden Grill, etc.
• Spa and Salon services
• Gambling (Including Bingo)
• Art Auction
• Any purchases made in the gift shops onboard
• Shore excursions
• Photographs
• Video Arcade
• Medical Services
• Wi-Fi Access  (Premium Wi-Fi package is included for guests of The Retreat*. Basic Wi-Fi package is included for guests who purchase All Included)
• Transfers (Unless the guest has purchased our air/sea package)
• Laundry and Dry-Cleaning Services (Unless the guest has purchased a Royal Suite or above)
• Ship to Shore Telephone calls
• Gratuities (Daily gratuities are included for guests of The Retreat and guests who have purchased All Included)
• Alcoholic Beverages (Premium Beverage package is included for guests of The Retreat*. Classic Beverage package is included for guests who purchase All Included)
• Non-Alcoholic Beverages (excluding water, lemonade and iced tea)

All prices are per person, based on double occupancy of the stateroom, and are quoted in U.S. Dollars unless otherwise noted. The cruise fares quoted also do not include any applicable government taxes, fees, or surcharges that may be assessed by any governmental agencies. Such assessment is subject to change without notice at any time whether or not you have a confirmed booking under deposit or if you have made a final payment.

*Excludes guests who have upgraded to a Sky Suite, Celebrity Suite, Sunset Suite, or Horizon Suite through the MoveUp program.

To understand what is included in your cruise fare, please refer to the booking invoice you will receive via email or via your travel advisor once your deposit is made. This invoice will list the packages, amenities, and room type you've reserved. You can also find this information in your Guest Account. If you have questions about the details of specific items included, you can search by the name of the package, amenity, or room type.

Log in to your Guest Account online

What if there is a misspelling in my name when I receive my invoice?

For a successful check-in, you/your child's first, middle, and last names must be entered exactly how they appear on your travel documents. Guests can update and edit information in their Guest Account.

Can I upgrade my stateroom reservation to a suite online?

As your embarkation date approaches, you may be offered the abilitiy to participate in a stateroom upgrade via MoveUp, a program that allows you to bid on open staterooms and suites at discounted prices. If there are staterooms available, you will receive an invitation via the email registered on your Guest Account. They can also learn more about this program in the Guest Account.

Read more here

Do children's cruise tickets cost the same as an adult's?

Please be advised that infants and children are subject to normal guest pricing. There is no exception to this guideline.

We appreciate that infants and children will not fully partake of the food and entertainment on board. However, cruise passage is sold by the guest, not the stateroom. We must adhere to strict safety limits in the number of guests onboard each cruise, regardless of their age. Our youngest cruisers are no less a guest and require the same safety precautions as everyone else onboard. These strict safety limits often mean staterooms that can accommodate three or more guests must be sold as singles or doubles. Our current guideline does not provide reduced fares for infants.

For specific sailings, we do offer 3rd and 4th guest rates at a reduced cost in triple and quad occupancy staterooms. These rates are designed to offer the same fare to all 3rd and 4th guests, regardless of age. We genuinely regret any inconvenience experienced as a result of the information provided in this regard.

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Pay my Balance Due

How will I receive an invoice for my cruise?

Yes, once you've made a toward on a cruise, you'll receive an invoice to the email address provided when you booked your reservation. If you've booked through a travel advisor, they should provide an invoice and balance due to you. You can also view your balance and invoice by logging into Guest Account.

If I've put down a deposit, how long do I have to pay my final payment/make a payment toward my balance?

Final payment is due 90 days before you cruise. If you plan to book within 90 days of your sail date, full payment is due at time of booking.

When making final payment in my Guest Account, can I use a different credit card than I used for my initial payment?

As of today, unfortunately, the Guest Account system cannot accommodate a change in credit card. Please reach out to our Customer Care team by phone.

Chat or call our Customer Service team

Can I pay my balance due in the app?

If you have booked directly with Celebrity Cruises, you can make a payment on the mobile app by accessing your reservation following the steps below. If you booked your cruise via a Travel Agent, please contact your travel agent to make a payment or change your booking.

Paying your balance via the app is not currently available for group bookings.

Access your reservation and make a payment on the app

• To  access your reservation , click the profile icon in the top-right of the Celebrity mobile app.
• Click the “Manage your booking,” link in the stateroom section.
• Add your Reservation number, Last Name, Ship, and Sail Date to retrieve your reservation page.
• Find all the information, including payment details and due date.
• Click the “ Make a Payment ” button under your remaining balance.

How do I make a payment?

If you have booked directly with Celebrity Cruises, you can make a payment online by accessing your reservation following the steps below. If your reservation was made through a travel advisor, you will not be able to view or pay balances online and will need to contact your original booking agent to make payments.

Access your reservation and make a payment

• To  access your reservation ,  sign in to your guest account.

Transfer my Reservation

Can I transfer my reservation to a travel agent if I purchased my cruise directly from Celebrity Cruises?

Bookings may be transferred to a Travel Agent up to 30 days after creation if the request is made outside of Final Payment period and the booking is not paid in full. If a booking has a Flights by Celebrity ticket and the transfer request involves a change in currency we cannot accommodate a transfer.

The Direct Guest to Agency transfer information above is applicable to U.S., Canada, Bermuda, and Caribbean bookings only.

If you would like to transfer your reservation to a travel agent, please complete this form.

Can I transfer my reservation to a different travel advisor than my current one or can I transfer my reservation from my current travel advisor to booking directly with Celebrity?

Travel Advisor Bookings may only be transferred to another Travel Advisor or a direct booking from Celebrity - up until Final Payment.  A Release Letter from your current Travel Advisor and if applicable an Acceptance Letter from your future Travel Advisor will be required. 

If you would like to transfer your reservation from a Travel Agency, please click here to complete the online form.

Celebrity Cruises' Cancellation Policy

What is Celebrity's cruise or Cruisetour cancellation and refund policy?

The cancellation charge policies set forth below vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Policies may differ if you booked with a travel advisor or agency. Please contact your advisor or our Customer Care team if you have questions additional to the below.

Select fare programs require the payment at the time of booking of a non-refundable deposit. That deposit amount shall not be refunded at any time after it has been paid. Change fees will apply to bookings for which the deposit is non-refundable.

Cancellation of a Cruise or CruiseTour

Cruises that are cancelled prior to the sail date, and CruiseTours that are cancelled prior to the first day of the CruiseTour, may be subject to a cancellation charge. The amount of the cancellation charge shall be determined as shown in the tables below and shall vary depending on how far in advance of the cruise sail date (or first day of the CruiseTour) the Operator receives notice of cancellation.

Cruise Cancellation charges For North American residents

Cruise Cancellation charges for UK/Ireland residents

Cruise Cancellation charges for Australia & New Zealand residents

In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. For bookings made outside of the countries listed above, a  different cancellation policy may apply. Contact your local office or travel agency for details.

Cancellation notices are effective when received by the Operator.

Cancellation by the Passenger after the Cruise or CruiseTour has begun, early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, or “no-shows” shall be without refund, compensation, or liability on the part of the Carrier whatsoever.

If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel agent, the refund will be provided back to that travel agent.

Carrier reserves the right to offer promotional cruise fares or other offers that may modify the cancellation policies set forth above.

Cancellation penalties for other elements (flights, hotels, etc)

For cancellations of air flights, hotel stays, transfer services, shore excursions, pre-purchased amenities, CruiseCare, pre-booked services (such as spa, photography or wedding services) and pre-booked arrangements such as specialty dining, see the applicable terms and conditions for any applicable cancellation charges.

CruiseTour cancellations

For Passengers who have booked a CruiseTour and wish to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the CruiseTour and/or its length. For the specific amount of the charge, visit Our FAQ section.

Is cruise/vacation cancellation protection available?

Yes, US guests may purchase cruise cancellation protections through CruiseCare®, a partnership with AON.

Find out more about what we offer and how to purchase:

Canadian residents

How can I request a refund if my cruise is cancelled?

If Celebrity Cruises cancels a voyage or delays embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you may obtain a refund or a future cruise credit (FCC). Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier.

Please note this policy does not apply to guests booked on chartered sailings. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise.

Cruise Ticket Contracts & Other Policies

What are the terms of the cruise ticket contract?

The new Celebrity Guest Ticket Booklet includes sample Cruise/Cruisetour Ticket Contracts, along with easy-to-understand information about your cruise experience - from travel suggestions, documents and itineraries to tour and port information, valuable checklists and more.

The sample Cruise/Cruisetour Ticket Contracts below are for North America residents sailing on or after December 1, 2020. Guests who are booked on a charter sailing will receive the appropriate Cruise/Cruisetour Resale Ticket Contract in online check-in or in Guest Documents.

Guests in the same stateroom, including those with different last names, will receive one convenient booklet so long as each individual in the stateroom has the same air gateway, same arrival date and time, and same pre/post package(s). If guests in the same stateroom have different travel itineraries, including air gateways, transfers, mailing addresses, etc., they will receive separate booklets. In addition, electronic air tickets will now be used when possible to lessen the burden of returning air tickets for changes."

Read the full Cruise Ticket Contract and Guest Terms and Conditions, here.

Are there any terms and conditions that apply to my purchase of and participation in a shore excursion?

Yes, these policis are subject to country of residence and Booking Conditions.

What is Celebrity Cruises’ Guest Conduct Policy?

Throughout its history, Celebrity Cruises® has provided its guests with a wide variety of cruise experiences that lead to exceptional vacations. You may also find that one of the most amazing parts of your cruise experience will be the many rich and varied cultures represented among our guests. This diversity offers a chance to learn about different parts of the world and to make new friends. But just as a new friend can enhance your vacation experience, some guests may behave in ways you find unusual or undesirable. Since our guests do come from different and diverse backgrounds, it is important that everyone have a common understanding of the behavioral standards in place on Celebrity Cruises® ships.

This Guest Conduct Policy is intended to help ensure that all guests enjoy a safe and enjoyable cruise experience and sets forth standards of conduct for guests to follow throughout their vacation, including transfers to and from ships, inside terminals, while onboard, at ports-of-call, during shore excursions and at our private destinations. This policy is not intended to be all inclusive, and it is likely there will be conduct issues that it does not specifically address. In that event, as in all others, guests are expected to follow the direction of the ship's Captain who will take appropriate action to ensure the safety, security and well-being of our guests. In addition to this policy, guests are expected to comply with all applicable laws of the various countries that their cruise visits. Updates to the Guest Conduct Policy may be made between publications of this directory.

Read the full Guest Conduct Policy, here.

What happens if a guest doesn’t follow Celebrity’s Guest Conduct Policy?

Failure to act in accordance with this policy may result in:

• Intervention by security, other management personnel, or law enforcement Removal of certain onboard privileges, which may include being detained, quarantined or confined in a cabin or hold cell.
• Confiscation of illegal/contraband/prohibited items (may be turned over to law enforcement authorities).
• Denial of boarding on the current or any future Celebrity Cruises®.
• Reporting of incidents to government and law enforcement Authorities for follow-on legal action.
• Removal from ship at the next port of call. Guests removed from a Celebrity ship pursuant to this policy, are responsible for their own accommodations and transportation home, at their expense. Documentation requirements for re-entry into the guest's home country are also the responsibility of the guest.

Establishing and articulating a Guest Conduct Policy helps ensure that all guests are able to enjoy a fantastic, safe and secure cruise experience.

What is Celebrity Cruises’ Smoking Policy?

For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognize that some of our guests smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas of the ship as ""smoking areas."" Generally, smoking is not permitted except in designated areas. (Contact Guest Relations for additional details). This policy includes smoking-like products such as electronic cigarettes.

Smoking is not permitted inside any guest stateroom; nor on any guest veranda. If a guest is in violation of this policy, a cleaning fee of $250 USD will be applied to their SeaPass® account and the guest may be subject to further action pursuant to the ""Consequences Section"" of this Guest Conduct Policy.

Celebrity Cruises® kindly asks all guests to please observe the non-smoking areas and to refrain from smoking cigarettes, pipes or cigars in any of the non-designated areas. These requests are made to provide a comfortable shipboard environment for everyone. Where permitted, cigarettes, cigars and pipe tobacco must always be properly disposed of and never thrown overboard. A guest must be at least 21 years of age to purchase, possess or use tobacco. During voyages that depart from international ports of call, local smoking laws will apply for the duration of said voyage.

What is Celebrity Cruises’ Alcohol Policy?

Celebrity Cruises® guests are expected to be responsible for their actions at all times, including during transfers to and from ships, inside terminals, while onboard, at our ports of call, during shore excursions and at our private destinations. Consuming alcohol to excess impairs one's judgment and reduces one's ability to recognize and avoid potentially dangerous situations. Guests who choose to consume alcohol must do so responsibly. The ship's staff may refuse to serve alcoholic beverages to any guest who does not consume alcohol responsibly, including those who have purchased an all-inclusive beverage package. Ship's personnel may request verification of a guest's age to verify they are of age to consume alcohol pursuant to this policy. Any guest that violates this alcohol policy will be considered for disciplinary action pursuant to the ""Consequences Section"" of this Guest Conduct Policy, and may lose their privileges to use areas or facilities of the ship.

Guests are only permitted to bring alcohol onboard under the following circumstances:

Embarkation day when each guest is permitted to bring onboard with them one (1) bottle of wine (which is subject to a corkage fee) per guest. A corkage fee does not apply to guests with the Classic Beverage Package or Premium Beverage Package. Security may inspect containers (including water bottles, soda bottles, mouthwash, canteens, etc.) at any time and will dispose of alcohol concealed in such container.

Alcoholic beverages that are purchased from onboard shops or in ports of call (which must be presented to security upon re-boarding), will be secured by ship's personnel. Alcohol secured by ship's personnel will be returned to guests just prior to the conclusion of their cruise vacation.

Guests who are under the permitted drinking age will not have alcohol returned to them.

The minimum drinking age for all alcoholic beverages on Celebrity Cruises® ships sailing from North America is 21. The minimum drinking age for all alcoholic beverages on Celebrity Cruises® ships sailing from South America, Europe, Asia, Australia and New Zealand is 18. Guests may contact Guest Relations or refer to Celebrity Today for specific minimum drinking age information on their cruise vacation.

For purposes of complying with the minimum drinking age requirements, a guest's age is established upon boarding at the beginning of the cruise vacation. If a guest celebrates their birthday during the cruise vacation, and thereby becomes of age to consume alcohol, the guest may thereafter ask the Guest Relations Manager to modify ship's records to permit their consumption of alcohol during the remainder of the vacation. The guest will be required to appear at Guest Relations to present a valid government-issued form of identification to permit verification of their age.

No guest under age 18 may possess or consume alcohol at any time while onboard. No guest under age 21 may possess or consume alcohol at our private destinations. Any guest who goes ashore and consumes alcohol (whether under the supervision of a parent/guardian or not, is responsible for ensuring they consume responsibly and retain their ability to recognize and avoid potentially dangerous situations when they return to the ship. Parents/guardians are reminded they are responsible for the actions of their child/young adult at all times while on a Celebrity Cruises® cruise vacation.

Guests who violate any alcohol policy, including but not limited to underage drinking; providing alcohol to minors or young adults; possessing, concealing or attempting to conceal alcoholic items in their luggage, when boarding or while onboard; engaging in alcohol drinking games; or failing to consume alcohol responsibly, will be considered for discipline under the provisions of this policy.

What is the Celebrity Cruises' Age Policy?

MINIMUM AGE TO SAIL UNACCOMPANIED

Celebrity Cruises minimum age to sail unaccompanied on  sailings originating in North America is twenty-one (21).

Celebrity Cruises minimum age to sail unaccompanied on  sailings originating in South America, Europe, Asia, Australia and New Zealand is eighteen (18).

The Company retains the right, on rare occasions, to raise the minimum age to sail unaccompanied on any sailing when local laws require or permit such a modification.

For voyages originating in North America:

No Guest younger than the age twenty-one (21) will be assigned to a stateroom unless accompanied in the same stateroom by an adult twenty-one (21) years old or older. A guest's age is established upon the first date of sailing.

This age limit will be waived for children sailing with their parents or guardians in connecting staterooms; for underage married couples; and for active duty members of the United States or Canadian military.

Certain other restrictions and conditions will apply; such as compliance with the age twenty-one (21) alcohol policy, and proof of marriage for underage couples or proof of active duty military status required.

INFANT POLICY

Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise and/or CruiseTour. HOWEVER: For transatlantic, transpacific, Hawaii, select South American and other selected cruises and/or CruiseTours, the infant must be at least 12 months old as of the first day of the cruise/CruiseTour. For the purposes of this policy,  any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/CruiseTour.

Please be aware that guests travelling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an underage infant or other accompanying guests.

ALCOHOL POLICY

Effective immediately on all sailings, the minimum drinking age for all alcoholic beverages on all Celebrity Cruises is as follows.

• The minimum age to consume alcohol on Celebrity Cruises ships on  sailings originating in North America or the Caribbean is twenty-one (21) .
• The minimum age to consume alcohol on Celebrity Cruises ships  on sailings originating in South America, Europe, Asia, Australia and New Zealand is eighteen (18) .
• The minimum age to consume alcohol  at all private destinations remains twenty-one (21) without regard to where the sailing originated .

The Company retains the right, on rare occasions, to raise the minimum age of alcohol consumption on any sailing when local laws require or permit such a modification.

Celebrity Cruises's Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. Guests under the age of 21 will not have alcohol returned to them.

Guests who violate any alcohol policies, (over consume, provide alcohol to people under age 21, demonstrate irresponsible behavior, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our  Guest Conduct Policy

Celebrity Cruises reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age.

GAMBLING POLICY

Guests eighteen (18) years of age and older  are welcome to play in our casinos (for all  Alaska sailings, guests must be 21 years  of age in order to play in our casinos).

PROOF OF AGE

Celebrity Cruises reserves the right to ask for proof of age.  Celebrity Cruises's age policy for gambling and consumption of alcoholic beverages is as follows: An individual's age on the date of sailing determines his or her status for their cruise vacation. However, if a guest celebrates their 21st birthday during the cruise, the guest may thereafter ask the Guest Relations Manager to modify the ship's records to permit their consumption of alcohol during the remainder of the cruise. The guest will be required to appear at Guest Services with his or her parent or guardian and to present a government-issued form of identification to establish that the guest's 21st birthday was celebrated during the cruise.

What's the easiest way to book flights that align with my cruise dates?

Flights by Celebrity℠, Celebrity Cruises’ air program, is the best way to ensure you get exactly what you want in air travel—the best rates, the flexibility to personalize your flight plans, and the security in knowing there’s a staff of dedicated Flights by Celebrity℠ Specialists available 24/7 to provide any assistance you may need along the way. Together, Celebrity Cruises® and Flights by Celebrity℠ take care of all your vacation needs—from the time you book your cruise to the time you arrive home.

Now, booking your complete vacation – including air travel – is easier than ever. And, unlike other travel services, you get all these premium benefits with absolutely no booking fees.

Before you book your cruise, you can browse flights here

If you've already booked, log in to your Guest Account and click Manage my Reservation, then Flights and More

If you'd like to speak to a flight specialist, call

Or you can contact your travel agent and request Flights by Celebrity℠ to complete your booking to ensure you receive all the premium benefits that Celebrity Cruises’ air program provides.

What are the benefits of choosing Flights by Celebrity?

Flights by Celebrity℠ provides premium benefits and a seamless travel experience.

Flights by Celebrity℠ gives you the best prices available on your flights. We guarantee it. Our Lowest Airfare Guarantee* means you get the best value in air travel – a benefit no other cruise line offers. So, there’s no need to jump from site to site comparing rates. And, if you book with us and find a lower fare within 24 hours of booking your air, we’ll credit you 110% of the difference to spend onboard your cruise. Either way – you win. You get all this with absolutely no booking fee when you use Flights by Celebrity℠.

When you use Flights by Celebrity℠ to book your air travel, we’ve got your back. You enjoy 24/7 travel service, so you have the peace of mind knowing there’s someone looking out for you. Our Flights by Celebrity℠ Specialists are on hand monitoring your flights, so if there are any delays or cancellations that jeopardize your travel plans, they’ll work quickly with the airline to get you on the next available flight to get you to your ship. So, take comfort in booking your complete vacation with us all at once, and let us take care of everything.

When you use Flights by Celebrity℠ to book your air travel, you have the option to book flights with no money down, and you’ll enjoy the flexibility of changing flights with no change fees when you book refundable airfares. You will enjoy the convenience of locking in your flights and the fare without having to pay for the airfare at time of booking. Pay for your flights at the same time as your cruise final payment.

Flights by Celebrity℠ gives you complete flexibility in booking, which means you earn points with your favorite airline. You choose the days and times you want to fly. You choose the airline. In the end, you’re assured the flight schedule and airline that you want. It’s that easy.

How do I use Flights by Celebrity?

Book your complete Celebrity Cruises® vacation with one of our Flights by Celebrity℠ Specialists, online, by phone or with your travel agent.

When can I book Flights by Celebrity?

You are able to book your flights from 330 days to 4 days before your cruise departs.

Can I request my airline seats?

Yes, you can request seat assignments in instances where the airline makes them available to Celebrity Cruises®. Most air carriers charge a fee for early seat assignment requests and when this occurs you will be directed to contact the airline directly to confirm your seating.

Will I accumulate miles if I’m an airline loyalty member?

Yes, you will accumulate miles for your flights if you’re a member of the airline’s loyalty program.

I am travelling with an infant, do they need a ticket?

When travelling internationally with an infant who will sit on your lap (a child under 2) please contact our Flights by Celebrity℠ Specialists at 800-533-7803 to confirm your reservation. If you are travelling domestically, please contact the carrier to advise that you will be travelling with an infant. If you want your infant to have their own seat, you must purchase a full fare additional seat.

Can I check in for my flights online?

Check-in guidelines are determined by the operating carrier for your flights. You can visit the airline’s website to check-in usually within 24 hours prior to flight time. To check-in online you will need the airline confirmation number which is usually displayed in the upper right hand corner of your Flights by Celebrity℠ confirmation.

Is Flights by Celebrity available to all residents?

No, Flights By Celebrity is only available to US, Canada, UK, Ireland and Australia residents.

Is there a fee to use Flights by Celebrity?

No, you receive all of the Flights by Celebrity℠ premium benefits and service with absolutely no booking fees.

What type of air fares do you offer?

Flights by Celebrity℠ offers some of the most competitive refundable with fee, or non-refundable rates for economy, first or business (where applicable) travel.

Why don’t I see basic economy fare options on my preferred airline?

A selection of airlines offer basic economy fares however those fares are extremely limiting and come with many restrictions. Usually check in luggage is prohibited, there is not an option to pre reserve seats or request upgrades, and the guest is not able to change the flight or cancel for a refund.

What happens if I find a cheaper fare somewhere else?

Flights by Celebrity℠ gives you the best prices available on your flights. We guarantee it. Our Lowest Airfare Guarantee* means you get the best value in air travel – a benefit no other cruise line offers. So, there’s no need to jump from site to site comparing rates. And, if you book with us and find a lower fare, we’ll credit you 110% of the difference to spend onboard your cruise. Either way – you win. You get all this with absolutely no booking fee when you use Flights by Celebrity℠.

The flight must be available and the flight itinerary must be identical including airline, fare rules, flights, dates, and times. Lowest Airfare Guarantee applies only to the base fare of the flight without including any taxes and fees.

Can I change my flights?

Changes to your itinerary can be made however these changes are subject to any applicable airline penalties and fees.

Can I cancel my flights?

Yes, you can cancel your flight. Cancellation penalties vary based on the type of ticket that you purchased. Non-refundable tickets will not provide a refund, however, some airlines will issue you a credit for the value of your air ticket valid for one year from the date of issue. Additional fees and penalties will apply at the time of re-use. If you have purchased a refundable ticket, cancellations are subject to a fee with the balance refunded to the last form of payment used on your cruise reservation.

What is your refund policy?

One of the options available with Flights by Celebrity℠ are refundable tickets. These tickets are less restrictive than non-refundable tickets and allow you to cancel, pay a fee and receive a refund for any value over and above the fee.

Why were my flights changed?

Occasionally, our airline partners’ make changes to the times that flights operate; the type of aircraft; or even the city that flights originate from. When this happens we will work with the airline to get you re-accommodated to get you to your cruise vacation.

What happens when my flight is delayed or cancelled?

Our Protection benefit provides Assured Arrival as our guarantee to assist our Flights by Celebrity℠ guests when they encounter any flight disruptions that occur through no fault of their own. We have a team of Emergency Travel Specialists standing by that proactively monitor flights and act as a liaison between our ships and our guests. This team is available to assist you 24 hours a day, 7 days a week or by phone 800-533-7803 (Option 4). If the flight gets cancelled or delayed and Celebrity Cruises is unable to get the guest to the ship, we will offer a Future Cruise Credit and refund the cost of the flight.

Are all fares refundable?

No, we will still have an offering of non-refundable fares, and when selected will require immediate payment.

If I select a refundable fare, when is payment due?

The cost of the air is added to the total balance due for the cruise reservation and payment will follow cruise payment guidelines.

How come when I select a refundable fare, I am being asked for credit card details?

If your travel dates fall within final payment guidelines, full payment for air will be required even though you selected a refundable fare.

How will I know that my flights have been confirmed without providing credit card details?

If you select a refundable fare, the payment page will not display and you will receive your confirmed air itinerary.

I have purchased one of these fares and I need to make a change, how will this be handled?

Guests/travel partners will need to contact a Flights by Celebrity Specialist who will make the requested change. Outside of final payment, no air penalties will apply. Guest will be responsible for differences in fare.

Are these fares fully refundable?

Outside of final cruise payment air penalties will not apply and the fare is fully refundable. After final payment, $200 per person air penalty applies.

Is Pay Later available to all residents?

No, Pay later is only available to US, Canada, and Australia residents.

What is the beneift of booking a pre-cruise or post-cruise hotel stay and how do I book?

FLEXIBILITY

Refundable options on hotels worldwide.

LUXURY SELECTION

Choose from the world’s best hotels in the world’s best cities.

SERVICE 24/7

We’re always here for you – reach us 24 hours a day, 7 days a week.

If you are not yet booked, you can browse hotel availability here

When and how can I book transportation to and from the airport?

Guests who are flying in/out to their cruise vacation ports can purchase transportation between the airport and cruise terminal for the day of embarkation and debarkation. These transfer sales are generally closed at 5 days prior to sailing. You can purchase online in your Guest Account or via the Celebrity Cruises app.

If you've already booked, log in to your Guest Account and click Plan My Cruise

Or download the app here

Does my infant have to pay for transfers to the ship or airport?

Infants under the age of 2 do not need to purchase transfer services. They are free of charge, as they will not be occupying a seat and are considered lap babies. Children 2 and over must pay the full price for the transfer.

Are there transfer options available for my Alaska Cruise?

There are two (2) options available for transfer products in Alaska. Bus service is available from the Anchorage Airport to Seward Terminal on the day of sailing. Rail Service is also offered in Achorage and Seward as an option.

What happens if I arrived late due to an airline arrangement and miss the cruise?

Please contact our Emergency Travel Team for immediate assistance.

Contact our Customer Service team

CruiseCare Travel Insurance

Do you offer travel insurance?

CruiseCare insurance is available at an additional cost as part of your cruise purchase. Flights by Celebrity℠ coverage is included in the CruiseCare policy.

Celebrity Cruises Gift Card

What is the Celebrity Cruises eGift card and what can it be used for?

It is a pre-paid gift card. These digital funds can be used for Celebrity Cruises or Royal Caribbean International cruise bookings. The Gift Card can be redeemed by booking online at www.celebritycruises.com  by calling us at  888-751-7804 ; or by visiting your Travel Advisor. Gift cards can also be used onboard as payment toward your onboard expense account.

Gift Cards cannot be redeemed for cash or quasi-cash (for example, gaming chips, money orders, deposits, wire transfers, traveler’s checks, foreign currency, and similar items).

How will the recipient know I am sending them a gift card?

Your gift card will be sent to the recipient via email on the delivery date you choose at the time of purchase. For same-day delivery, most gift cards are sent within an hour of your purchase. For future delivery, gift cards are sent on the morning of the scheduled delivery date you choose.

Where can I purchase gift cards? Can I purchase a physical Gift Card?

Celebrity Cruises eGift cards are available for purchase online only in a digital format, making them easy to purchase, send, and redeem.

Can I purchase a gift card if I live outside the U.S. and U.S. Territories?

No. International purchases for gift cards are not available at this time. Gift card currency is restricted to USD.

Are there any fees associated with the purchase of a gift card?

No. You will only be charged the face value of the gift card.

Can I change the value of a gift card after I've paid for it?

No, but you can purchase an additional gift card; values start at US$50 and go up to US$2,000.

How do I cancel the purchase of a gift card?

If your gift card has not yet been delivered, you can cancel your purchase by contacting Customer Support at 877-246-6255 at least one day before the scheduled delivery date. Your purchase cannot be canceled on or after the delivery date you selected at purchase.

How can I add a gift card to my onboard expense account?

Gift cards can be used onboard as payment toward your onboard expense account.  You must be on the ship to add a gift card as payment toward your onboard expense account. Please visit the Guest Services desk.

Can a travel advisor use gift cards towards my booking?

Yes. Please notify your travel advisor that you would like to use a gift card for payment.

What is Affirm?

Affirm offers instant decision options for you to cruise now, and pay later in 4-interest free payments or fixed monthly installments. Purchasing with Affirm is simple. Just pick your desired itinerary and select Affirm during checkout. Get a real-time decision on your qualification in only minutes with a quick application that won't affect your credit score.

If you have further questions about Affirm and/or your payments, please visit  helpcenter.affirm.com  for further information.

How to Plan Online via Guest Account

How do I plan my cruise experiences online?

If you're using a browser, you can log in to your Guest Account online to plan your cruise experiences. Register or log in by navigating to the upper right hand menu of the Celebrity Cruises website or by clicking the link below.

Once logged in, you can click ""Manage"" to self-serve your guest information, add a guest, link reservations, or make a payment. Here, you can also explore your itinerary, find essential Before You Board information like the Port Address and book add-ons like Flights, Hotels, Transfers and Insurance. Click ""Plan My Cruise"" to purchase and schedule items such as beverage, wi-fi and photo packages, speciality dining reservations, spa services, and shore excursions.

If you've already booked, log in to your Guest Account

How to Plan via the Celebrity App

Why should I download the Celebrity Cruises app?

You can download the app at any point, though we suggest downloading it right after you book your cruise. You can use the app pre-cruise to plan your cruise by purchasing shore excursions, booking dining and specialty restaurants and more. You'll also use the app to check in for your cruise. You'll select your arrival time, scan your passport and upload your photo, saving time at the terminal.

Download the app here

How do I download the Celebrity Cruises app and log in pre-cruise?

You can download the Celebrity Cruises app at no charge from the App Store or Google Play. Then launch it and sign in using your guest account credentials. If you don't have an account, you can create one right in the app.

How much does the Celebrity Cruises app cost?

You can download the Celebrity Cruises app at no charge from the App Store or Google Play, and use the app at no cost onboard. No internet purchase required. In-app purchases available.

Can I download the Celebrity Cruises® app while I'm onboard?

It's easy to download the app onboard, but we do recommend you get it before your cruise. To download onboard:

1. Connect to your ship's guest Wi-Fi network.

2. Open a browser and type “login.com”’ to get to our home page.

3. Tap the App Store icon (for iOS devices) or Google Play icon (for Android devices) to install the app.

Do I have to purchase an Internet package to use the Celebrity Cruises app onboard?

No internet package is required. You can use the app onboard at no charge by connecting to your ship's guest Wi-Fi network. In-app purchases available.

What if I'm unable to use the Celebrity App due to a disability or medical condition?

Please contact the Celebrity Cruises Access department

Purchasing Experiences Pre-Cruise

What kind of cruise experiences or products are available for purchase pre-cruise?

You can purchase items such as beverage, wi-fi and photo packages, speciality dining reservations, spa services, and shore excursions online by logging in to your Guest Account or the Celebrity Cruises App. You can also purchase a gift to send to your stateroom or someone else's, Effy Jewelry creidts, Casino tournament spots and Deal or No Deal Cards.

Why should I book experiences through Celebrity pre-cruise?

Certain items have limited availability and can be purchased at a lower price than will be available onboard.

What onboard experiences aren't available to purchase or reserve pre-cruise?

Theatre experiences are not available for purchase because they are complimentary and first-come, first-serve.

How do I purchase Shore Excursions and when are they available to book?

Shore Excursions are available to purchase approximately 9-12 months prior to your embarkation date online through your Guest Account or via the Celebrity Cruises App. New experiences are added continually and special promotions are available pre-cruise, so make sure you check back routinely as you plan. All Excursions are subject to availability and we do not hold inventory for onboard sales, so make sure you plan early and often.

Can I use Onboard Credit to purchase shore excursions pre-cruise?

Guests can use their promotional onboard credit to purchase amenities such as shore excursions, specialty dining, beverage packages, spa services, internet packages,, etc. before the cruise occurs. To redeem OBC for pre-purchases, log on to Cruise Planner.

Can I book a wedding onboard or in a destination when cruising on a Celebrity Ship?​

We do not facilitate weddings or vow renewals onboard our ships or in the destinations we visit. We offer the option for guests to book a cocktail party onboard the ship and this event can be booked directly with our Group Specialists teams at Celebrity. 

We are the cruise experts

Cruise118.com was founded in 2009 with the vision of combining expert cruise knowledge, the very best and exclusive cruise deals and customer service that is second to none. More than 15 years later, we are now one of the UK’s leading cruise travel agents and part of the world’s largest cruise retailer, and this vision is still at our core. We work with all major cruise lines and are proud to say we have helped over 65,000 customers enjoy cruise holidays all over the world.

Our team of cruise experts are here to help you plan your next holiday, starting by finding you the very best deal on a cruise that is right for you. Whether you are a first-time cruiser or a seasoned sailor, our team are here to help. Want to combine a cruise holiday with a city break or land tour? No problem, we have destinations experts to guide you every step of the way!

Just give our award-winning sales concierge a call on 0808 1234 118 and start planning your dream cruise today!

The Cruise118.com Difference

• Long Established Business: With over 12 years trading as one of the UK’s leading cruise specialists, you can trust us to create the holiday of your dreams.
• Booking Confidence: We are both ATOL and ABTA protected, ensuring that we can offer you complete peace of mind when you choose our award-winning service.
• Complete Security: As part of the World Travel Holdings Group – the largest cruise retailer in the world – we can assure you of complete booking security built on delivering a remarkable experience.
• Excellent Customer Reviews: Don’t just take our word for it, over 10,000 of our customers have rated us 5 stars and we are delighted to have helped them make a memorable holiday.
• Concierge Expertise: As cruise experts. We offer free, personalised, first-hand advice and assistance. We offer advice before, during and after your cruise, offering reassurance at any stage of your cruising experience.
• Exclusive Offers: Enjoy exclusive pricing and added benefits, including free on-board spend, free all-inclusive perks and low prices you cannot find elsewhere.
• Best Price Guarantee: We won’t be beaten on price, so you can book with confidence that you are always getting the very best deal! Terms and conditions apply.

Our Team's Biggest Challenge of 2024 - National 3 Peaks in 24 hours to raise money for Derian House Children's Hospice

We believe in giving back to our local community and causes our colleagues are committed to, our local partner charity Derian House Children’s Hospice. 

Derian House Children's Hospice provide respite and end-of-life care to more than 400 babies, children and young people across the North West. They look after children and young people right up until their 26th birthday offering palliative care, respite stays, day care, holidays and end of life support. They continue to offer transition support for those young people up until their 28th birthday ensuring they have a well-established network of support in their community. 

On 22nd June 2024 a group of our colleagues will set out to complete the National Three Peaks in 24 hours in an effort to raise £4,000 for our partner charity Derian House Children's Hospice who provide outstanding respite and palliative care for children, young people and their families and is a cause that is very close to our hearts at World Travel Holdings UK.

The team will take on the mighty Ben Nevis, Snowdon and Scafell Pike, working together to complete the highest peaks of three countries in the UK, starting early morning on 22nd June with a view to complete all three peaks by the same time the following day. Find out more and donate today via the button below.

Donate to Derian House

Our Concierge

Our team of concierge are cruise experts who are passionate about cruise travel and finding the right cruise for you. Here are just a handful of our experienced team that are waiting to take your call!

Cruise118.com Timeline

2008 - Cruise118 was launched

2009 - Awarded Online Travel Agent of the Year

2009 - Entered into partnership with World Travel Holdings

2014 - Awarded Travel Weekly "Achievement Award"

2016 - Awarded Travel Weekly "Achievement Award"

2018 - Awarded Best Companies Award

2018 - Awarded Travel Weekly "Achievement Award"

2018 - WAVE Award Winner "Best Cruise Travel Agent"

2019 - Best Companies Award

2019 - Winner UK Cruise Awards

2019 - WAVE Awards Winner "Best Online Agent"

2020 - Best Companies Award

2020 - Awarded Sunday Times Top 100 Best Small Companies to work for.

2020 - UK Cruise Awards Winner

2020 - WAVE Awards Winner "Best Online Agent"

2022 - Awarded Partnership Development Award from Seabourn

2022 - Travel Weekly "Achievement Award"

2022 -  24-hour Cycle Challenge raising funds for our partner charity, Derian House

2022 - Named Best Cruise Advisor (The Cruise Awards)

2023 - Yorkshire Three Peaks Challenge for our two partner charities, Derian House and WWF UK

Our Award Winning Service

Large Cruise Agency of the Year 2023

Best Online Travel Agency 2022

TTG Top 50 Ocean Cruise Agency 2022

TTG Top 50 Ocean Cruise Agency 2019

Best Cruise Online Agent 2021

Best Cruise Online Agent 2019

Best Company Top 100

Best Workplaces in Travel 2024

Request a Callback

Request a call back from our cruise experts.

Have you found your dream cruise, or do you want to talk to us to help you choose the right cruise for you at the best price? Request a call back from our expert cruise concierge and we’ll get in touch at a time to suit you.

If you would like to contact our service team, you can select a service call back below.

If you request a call back for now we’ll get back to you within 15 minutes, we’ll be calling you from 0161 333 4459 so you can recognise our call.

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Cruise118   Reviews

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Reviews 4.7.

2,437 total

Most relevant

Great service, great deals!

This is the first time we've booked a cruise with cruise 118 and the experience has be wonderful. Details were explained to me and Sarah was help in getting the best deal possible for the staterooms we required. We saved approximately £4700 on a holiday for 4, which included a drinks package and wifi. Thank you cruise 118.

Date of experience : 22 June 2024

For me personally I'm now 75 and…

For me personally I'm now 75 and sometimes need to speak with a real person just to qualify anything that I'm not to sure about. Jack who handled my booking was exceptional. He listened to what I personally needed and went full on to make sure that I got what I wanted. I will definitely give Jack 11 out 10. Also your options were really affordable for me so very happy with 118 and your service

Date of experience : 23 June 2024

Top class ,as always

Have used 118,several times,usually through Lexi.As always,she was ultra efficient and ultra nice !Sorted out minor details and changes and have us the deal we wanted Thank you !

Date of experience : 26 June 2024

Another fabulous conscierge

We have used cruise118 before and we will continue to come back to you, not only because of your prices but the fantastically helpful and knowledgeable staff you have. Daniel was an amazingly quick, clear and professional person, nothing was too much trouble and he was on the ball with timings and call back etc. A credit to your company.

As a newbie cruiser

As a newbie cruiser, I was quite confused as to whether or not I had done evrtything I needed to - so I phoned 118. The lady I spoke to was incredibly helpful and sorted out all my queries for me. Excellent service! P. Ehittaker

Date of experience : 30 June 2024

Super price

Super price, easy to book.hannah was amazing, getting us the best price she could. Process to book was super slick, would definitely book again.

Date of experience : 29 June 2024

Hayleigh was very accommodating for my…

Hayleigh was very accommodating for my needs. She made everything quick and easy made sure to listen to what I wanted to book. Very professional!

Date of experience : 03 July 2024

Great service

A costumer service gentle man called Nick Oldfield was very pleasant and helpful it was a pleasure talking to him. And to know if we needed any more help we can contact him. This is good service.

Terrible terms and conditions

I have just been advised by this company that although I advised them that I had to cancel my cruise because of my wife's ill health over 2 months ahead They still charged me £2521 cancellation fee as per their terms and conditions which states that they require the notice before your payment settlement date Just be warned of this company's ridiculous terms and conditions

Date of experience : 18 June 2024

Reply from Cruise118

Thank you for your review.. We are a customer focused company feedback whether good or bad is extremely important to us. I hope our email explained our position in full and clarified the cancellation terms and conditions which would have been agreed to at the time of making a booking. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Excellent customer service

I booked a P&O Cruise with cruise consultant Manish, he was very polite, patient and knowledgeable.

Disaster turned around with good Sales Concierge assistance.

Booked another cruise recently with Cruise118 after having had a great experience at Christmas for a P&O cruise. Our sales concierge then was Jen Stevenson who couldn't have been more helpful. Unfortunately the latest booking for a July Mediterranean cruise with NCL wasn't as good an experience. The sales concierge that we were using for this booking went on 'annual leave' when he was sorting out an issue for me. This was not passed on to another team member on his departure. I had to chase Cruise118 and had it referred to the 'amendments team' who claimed that they couldn't resolve it. They told me there was no more space on the ship for an additional family member having been previously told it was 'no problem'. They suggested that they had done everything and I could check on NCL website if I didn't believe them....... so I did! I found another available cabin on the ship via the NCL website and called Cruise118 but spoke specifically with Jen Stevenson who I had used at Christmas. She sorted it all out and my additional family member is joining us for the cruise as we had originally requested! I now know who to go to in Cruise 118 in the future for my bookings! Thanks Jen!

Date of experience : 27 June 2024

John Marcinko made arranging the cruise…

John Marcinko made arranging the cruise easy. He was proactive in responding and open to ideas.

Date of experience : 28 June 2024

Cruise118 are definitely worth booking with

Just called for another quote and again, replied quickly with answers! We called Cruise118 to get a quote for Celebrity Edge. From the first time we spoke to the cruise agent, Brittany Bennett, we couldn’t fault one time with our dealings with her. Brittany advised us about the ship, entertainment, cabins, flights and also staying a few days pre cruise in Rome. Every single detail was fabulous and we were so excited about the trip. Unfortunately we had to cancel due to ill health and unfortunately had to cancel. Again, Brittany organised all this and Cruise118 had returned all our money in a short period of time. If every travel agent was like Brittany to deal with and all her advice and empathy, we would all be extremely happy customers! Brittany, should definitely be a future manager for Cruise118 as staff like this is worth holding on too!

Date of experience : 20 June 2024

I had an issue for 3 days booking online so rang up instead to book a mini cruise for my birthday.Freddie was very professional and kind and helped me secure the price that I had seen online.Freddie was quick, great speaking and personable,thank you for all your help.

The team was extremely professional

The team was extremely professional - Jill was a star who made my booking (friendly and helpful). When I followed up with questions the admin team gave me the answers straight away have helped me with a request. Also what is great is I did not have to wait for the call to be answered - makes a huge difference

Date of experience : 17 June 2024

Contacted cruise 118 today with a…

Contacted cruise 118 today with a problem with the coach company. spoke with Mollie with type talk (slowly) me that is. Mollie did above and beyond what I expected to try and resolve the problem for me, eventually ringing P+O to verify latest boarding time if I was unable to get the coach. Fortunately I was able to reserve a seat on the coach after 2 hours of calls being not answered or dropped. so first class service from Mollie and cruise 118. THANK YOU. Frank

Date of experience : 19 June 2024

Booking was made easy by a very…

Booking was made easy by a very pleasant & helpful lady Brittany so we are booked on the Fyords cruise on 31st August , we have cruised with MSC on previous occasions so looking forward to cruising with you again 🛳

Price was very competitive compared to…

Price was very competitive compared to others from the outset.

Date of experience : 05 July 2024

SIX STAR SERVICE

As usual Six Star Cruises offers excellent service but today I received 'exceptional' service from Jamie Farkins. Many thanks Jamie - much appreciated!!

Date of experience : 04 July 2024

Good first experience

This was the first time I had booked with 118.com and chose them as they were offering a better price than other cruise booking sites. The whole process was very quick and efficient . The travel consultant was friendly and helpful and was able to complete my booking quickly getting us the our preferrred cabin and a better price .The confirmation and other documents have been quickly received via email.

Date of experience : 12 June 2024

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Cruise118   Reviews

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Write a review

Reviews 4.7.

2,437 total

Most relevant

Great service, great deals!

This is the first time we've booked a cruise with cruise 118 and the experience has be wonderful. Details were explained to me and Sarah was help in getting the best deal possible for the staterooms we required. We saved approximately £4700 on a holiday for 4, which included a drinks package and wifi. Thank you cruise 118.

Date of experience : June 22, 2024

For me personally I'm now 75 and…

For me personally I'm now 75 and sometimes need to speak with a real person just to qualify anything that I'm not to sure about. Jack who handled my booking was exceptional. He listened to what I personally needed and went full on to make sure that I got what I wanted. I will definitely give Jack 11 out 10. Also your options were really affordable for me so very happy with 118 and your service

Date of experience : June 23, 2024

Top class ,as always

Have used 118,several times,usually through Lexi.As always,she was ultra efficient and ultra nice !Sorted out minor details and changes and have us the deal we wanted Thank you !

Date of experience : June 26, 2024

Another fabulous conscierge

We have used cruise118 before and we will continue to come back to you, not only because of your prices but the fantastically helpful and knowledgeable staff you have. Daniel was an amazingly quick, clear and professional person, nothing was too much trouble and he was on the ball with timings and call back etc. A credit to your company.

As a newbie cruiser

As a newbie cruiser, I was quite confused as to whether or not I had done evrtything I needed to - so I phoned 118. The lady I spoke to was incredibly helpful and sorted out all my queries for me. Excellent service! P. Ehittaker

Date of experience : June 30, 2024

Super price

Super price, easy to book.hannah was amazing, getting us the best price she could. Process to book was super slick, would definitely book again.

Date of experience : June 29, 2024

Hayleigh was very accommodating for my…

Hayleigh was very accommodating for my needs. She made everything quick and easy made sure to listen to what I wanted to book. Very professional!

Date of experience : July 03, 2024

Great service

A costumer service gentle man called Nick Oldfield was very pleasant and helpful it was a pleasure talking to him. And to know if we needed any more help we can contact him. This is good service.

Terrible terms and conditions

I have just been advised by this company that although I advised them that I had to cancel my cruise because of my wife's ill health over 2 months ahead They still charged me £2521 cancellation fee as per their terms and conditions which states that they require the notice before your payment settlement date Just be warned of this company's ridiculous terms and conditions

Date of experience : June 18, 2024

Reply from Cruise118

Thank you for your review.. We are a customer focused company feedback whether good or bad is extremely important to us. I hope our email explained our position in full and clarified the cancellation terms and conditions which would have been agreed to at the time of making a booking. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Excellent customer service

I booked a P&O Cruise with cruise consultant Manish, he was very polite, patient and knowledgeable.

Disaster turned around with good Sales Concierge assistance.

Booked another cruise recently with Cruise118 after having had a great experience at Christmas for a P&O cruise. Our sales concierge then was Jen Stevenson who couldn't have been more helpful. Unfortunately the latest booking for a July Mediterranean cruise with NCL wasn't as good an experience. The sales concierge that we were using for this booking went on 'annual leave' when he was sorting out an issue for me. This was not passed on to another team member on his departure. I had to chase Cruise118 and had it referred to the 'amendments team' who claimed that they couldn't resolve it. They told me there was no more space on the ship for an additional family member having been previously told it was 'no problem'. They suggested that they had done everything and I could check on NCL website if I didn't believe them....... so I did! I found another available cabin on the ship via the NCL website and called Cruise118 but spoke specifically with Jen Stevenson who I had used at Christmas. She sorted it all out and my additional family member is joining us for the cruise as we had originally requested! I now know who to go to in Cruise 118 in the future for my bookings! Thanks Jen!

Date of experience : June 27, 2024

John Marcinko made arranging the cruise…

John Marcinko made arranging the cruise easy. He was proactive in responding and open to ideas.

Date of experience : June 28, 2024

Cruise118 are definitely worth booking with

Just called for another quote and again, replied quickly with answers! We called Cruise118 to get a quote for Celebrity Edge. From the first time we spoke to the cruise agent, Brittany Bennett, we couldn’t fault one time with our dealings with her. Brittany advised us about the ship, entertainment, cabins, flights and also staying a few days pre cruise in Rome. Every single detail was fabulous and we were so excited about the trip. Unfortunately we had to cancel due to ill health and unfortunately had to cancel. Again, Brittany organised all this and Cruise118 had returned all our money in a short period of time. If every travel agent was like Brittany to deal with and all her advice and empathy, we would all be extremely happy customers! Brittany, should definitely be a future manager for Cruise118 as staff like this is worth holding on too!

Date of experience : June 20, 2024

I had an issue for 3 days booking online so rang up instead to book a mini cruise for my birthday.Freddie was very professional and kind and helped me secure the price that I had seen online.Freddie was quick, great speaking and personable,thank you for all your help.

The team was extremely professional

The team was extremely professional - Jill was a star who made my booking (friendly and helpful). When I followed up with questions the admin team gave me the answers straight away have helped me with a request. Also what is great is I did not have to wait for the call to be answered - makes a huge difference

Date of experience : June 17, 2024

Contacted cruise 118 today with a…

Contacted cruise 118 today with a problem with the coach company. spoke with Mollie with type talk (slowly) me that is. Mollie did above and beyond what I expected to try and resolve the problem for me, eventually ringing P+O to verify latest boarding time if I was unable to get the coach. Fortunately I was able to reserve a seat on the coach after 2 hours of calls being not answered or dropped. so first class service from Mollie and cruise 118. THANK YOU. Frank

Date of experience : June 19, 2024

Booking was made easy by a very…

Booking was made easy by a very pleasant & helpful lady Brittany so we are booked on the Fyords cruise on 31st August , we have cruised with MSC on previous occasions so looking forward to cruising with you again 🛳

Price was very competitive compared to…

Price was very competitive compared to others from the outset.

Date of experience : July 05, 2024

SIX STAR SERVICE

As usual Six Star Cruises offers excellent service but today I received 'exceptional' service from Jamie Farkins. Many thanks Jamie - much appreciated!!

Date of experience : July 04, 2024

Good first experience

This was the first time I had booked with 118.com and chose them as they were offering a better price than other cruise booking sites. The whole process was very quick and efficient . The travel consultant was friendly and helpful and was able to complete my booking quickly getting us the our preferrred cabin and a better price .The confirmation and other documents have been quickly received via email.

Date of experience : June 12, 2024