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Princess Cruises Review
Tuesday, January 23rd
2024 Cruise Line Reviews
- Princess Cruises
- Best for retirees
- 16 ships in the fleet
- Sails to destinations worldwide
- Choose between Standard (cruise-only) and Princess Plus (includes drink package, Wi-Fi, and "Crew Appreciation" gratuities) fares
Princess Cruises is a premium cruise line founded in 1965 and headquartered in Santa Clarita, California. The company operates a fleet of 16 ships that sail to destinations all over the world, including the Caribbean, Europe, Asia, South America, and Australia. The company's ships range in size from the intimate Pacific Princess, which can accommodate just 670 passengers, to the larger Royal Princess, which can accommodate up to 3,560 passengers. Princess Cruises is a subsidiary of Carnival Corporation, the world's largest leisure travel company.
Spring break in the Caribbean? No problem
Princess had no problem coming up with an itinerary for our across-cruise-lines comparison sailing, going to the Caribbean in March and booking a little less than a year ahead of time. There were 13 options, starting at $418 for a week-long sailing out of Ft. Lauderdale (either Eastern or Western Caribbean itineraries) and going up to a 20-day Caribbean Explorer itinerary with 13 ports, priced at $2,148 per person.
Upgrade to Princess Plus to get more included in your fare
How about gratuities? On Princess, it's called "Crew Appreciation" , and while it's adjustable it'll still be added automatically to your onboard account: $16 per guest per day for interior, oceanview and balcony cabins, $17pp per day for mini-suite and Reserve Collection guests, and $18pp per day in Suites. But, if you choose a "Princess Plus" fare at the time of booking, your gratuities have already been taken care of, along with a beverage package and complimentary Wi-Fi.
Choose when and where you'd like to eat every night
Princess Cruises is known for its excellent food and beverage offerings, with a range of dining options to suit all tastes and preferences. The company partners with renowned chefs such as Curtis Stone and Ernesto Uchimura to create menus that feature both classic and contemporary cuisine. Passengers can choose from a variety of dining options, including the main dining room, specialty restaurants, and casual eateries. Princess Cruises also offers a unique dining experience called "Anytime Dining," which allows passengers to choose when and where they want to dine each night.
Most guests are 50+
One of the biggest things to be aware of with Princess is the demographic. The average age of a Princess Cruises guest varies depending on the itinerary and time of year. In general, Princess cruises attract a diverse mix of passengers, ranging from families with children to retirees and solo travelers. However, on average, the majority of guests are over the age of 50. Many of the onboard activities, such as bridge and ballroom dancing, may be more popular with older passengers. Princess also attracts a significant number of repeat guests, many of whom are retirees. These guests often appreciate the line's longer itineraries and world cruises, which provide the opportunity to travel extensively while enjoying the comfort and convenience of a cruise ship.
Kids and young adults are welcome too
That doesn't mean that kids aren't welcome - or kept busy - when sailing on Princess. Families with children can take advantage of the line's Camp Discovery program, which provides age-appropriate activities and entertainment for kids and teens. The line also offers family-friendly shore excursions, such as snorkeling and beach trips.
Trying to appeal to wider range
In recent years, Princess Cruises has made efforts to appeal to a wider range of passengers, including families and younger adults. The line has introduced new dining options, such as the Salty Dog Gastropub and SHARE by Curtis Stone, which offer more casual and contemporary cuisine. Princess Cruises has also partnered with Discovery Communications to offer onboard programming, such as Shark Week at Sea and Discovery at Sea, which provide educational and immersive experiences for all ages.
Trustworthy cruise line
We have no concerns about recommending Princess as a trustworthy cruise line with an attractive variety of destinations and onboard experiences, from small-ship sailing to large-ship amenities. This is especially true if you're retired, because much of what the company offers is geared towards you and your peers. It'll be a little less appealing if you're traveling with children, but it's still worth a look as long as you know what you're getting (and what you're not).
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The 15 Best Cruise Lines
Which cruise line is the best.
Cruising is a popular way of traveling for many people, offering a unique experience that combines the convenience of a floating hotel with the excitement of visiting multiple destinations in one trip. In an average year, over fifteen million people say "all aboard" and set sail on an amazing vacation.
There are many different cruise lines to choose from, and each one offers a different type of experience. Some are geared towards families, while others are more focused on luxury or adventure. What would you like to see and do while you're onboard? Is a casino a must-have or a rather-avoid? Would a Broadway-caliber show tip the scales for you? Do you need a wide range of activities to keep the kiddos happy while the adults live it up or relax? The onboard activities and amenities can really make or break your vacation, so be sure you know what you're getting.
Cruise Line FAQ
Which cruise line is the best, what is included in the cost of a cruise, what is the minimum age to cruise, what are the dining options on a cruise ship, are cruise ships crowded, do i have to dress up, are activities included at destination ports, can i bring my own alcohol onboard.
Continued from above...
Another factor that can influence which cruise line you choose is the itinerary. Cruise ships travel all over the world, but some cruise lines may not have destinations available where you're hoping to go. You should also consider the size of the ship: larger ships offer more amenities, but smaller ships can access ports that bigger ships can't.
Speaking of amenities, make sure you understand what you'll get as part of your fare and which extras will come with an additional cost. For example, most cruises offer drink packages for alcoholic and non-alcoholic beverages, but a few have drink stations where you can get complimentary lemonade, coffee and tea. Other amenities that might be important to you are Wi-Fi, spa services, babysitting, fitness classes, and upgraded dining experiences. You can usually get a decent discount if you sign up for an amenities package before you sail, so keep an eye out for promotions in the months leading up to your sailing.
When you take a cruise, it's almost always expected that you'll tip the crew members who have attended to your needs while onboard: your cabin steward ( who probably leaves your towels folded into fun shapes every night ), your servers at your nightly meals, and the head waiter. Cruise lines have a recommended gratuity to cover all three of those staff members, usually $15-$20 per traveler, per day; the total gratuity amount may be charged automatically to your account, or you may be given envelopes to make cash payments.
While it usually isn't mandatory to pay those gratuities - you can ask to have them removed if they're applied automatically, especially if you've received poor service - it's typically considered in poor taste not to tip at the suggested levels (because crew members' salaries, much like servers at your local restaurant, are based on the expectation of tips paid by guests). And, if you receive service that goes above and beyond, adding to the recommended gratuity is always appreciated. Be aware that tips for bartenders, poolside servers, and professional services provided in the spa or elsewhere are not included in the daily suggested gratuity and may be charged automatically at the time of service.
Now that you have a good overview of the cruising experience, which cruise line should you choose? Beyond the points we already covered, here are a few additional criteria that might make it easier to pick:
- Embarkation port. You could get a great deal on a cruise, but what will it cost you to get to the port? That could involve airfare, an overnight stay or two in a nearby hotel (so that you're less likely to be affected by travel delays), and transportation from the airport or hotel to the port. This is especially true if you're taking a cruise that departs from an international destination.
- Perks for repeat cruisers. Like frequent flyer programs on airlines, most cruise lines offer benefits the more you sail. If you find yourself absolutely loving cruise vacations, it can be advantageous to put all of your eggs in one basket, so to speak. Rewards programs can include casino benefits, complimentary meals at the upgraded dining experiences, exclusive sail-away parties with free cocktails and tchotchkes, early-access booking on future cruises, and much more.
- Reputation. It's a really smart idea to see what other travelers have said about their overall experience with a cruise line before booking your trip. The ads on TV may make that private island look amazing, but someone who's been there might point out that you'll pay extra to get on that waterslide. Or, previous cruisers could tell you that despite having several formal nights on the schedule, a particular cruise line has no problem with people showing up to dinner in flip-flops and swimsuit coverups. Find out if the cruise line you're considering lines up in reality with what they advertise.
Here at Top Consumer Reviews, cruising is one of our favorite ways to travel and experience new things. And with so many different cruise lines to choose from, it can be overwhelming to know where to start. But, don't worry: take a look at our in-depth analysis of today's most popular options, find the one that's the best match for your vacation ideas and your travel party, and book that trip you've been dreaming of. Bon voyage!
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Princess Cruises Review – Ships, Destinations, Dining, and More
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Departure ports, private ports/islands, formal nights, princess medallionclass, complimentary dining, specialty dining, bars and beverages, accommodations, final thoughts.
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Princess Cruises began in 1965 with a single ship sailing to Mexico. Since then, it has grown to become one of the largest luxury cruise lines in the world with ships sailing across the globe.
Princess even helped the modern cruise vacation gain popularitgy through the hit TV show, “The Love Boat.” This classic show, which ran from 1977 to 1987, featured several Princess ships including the original Sun Princess, Pacific Princess, and Island Princess.
Today, Princess Cruises offers luxury sailings to over 380 destinations in over 100 countries on all 7 continents. Let’s take a close up look at everything Princess Cruises has to offer, including destinations, ships, dining, onboard activities, and more!
Name: Princess Cruises
Parent Company: Carnival Corporation (which also owns Carnival Cruise Line , Carnival Australia, Holland America Line , Cunard Line, AIDA Cruises, Seabourn, Costa Cruises, and P&O Cruises)
Number of Ships: 14 (2 more will be added by 2021)
Loyalty Program: Captain’s Circle
Credit Card : Princess Cruises ® Rewards Visa ® Card
Princess Cruises operates 14 ships with 2 more that will be added by 2021.
- Caribbean Princess
- Coral Princess
- Crown Princess
- Diamond Princess
- Emerald Princess
- Grand Princess
- Island Princess
- Majestic Princess
- Pacific Princess
- Regal Princess
- Royal Princess
- Ruby Princess
- Sapphire Princess
- Sky Princess
2 additional ships will be added soon: Enchanted Princess will debut in 2021 (originally scheduled for 2020) and Discovery Princess will arrive in November 2021.
In 2020, the Sun Princess and Sea Princess were sold, and Golden Princess and Star Princess were transferred to sister company, P&O Cruises Australia.
Princess sails to over 380 cruise destinations on all 7 continents from 32 departure ports.
While on a Princess Cruise, you may stop at Princess Cays, a private resort on the island of Eleuthera in the Bahamas. This resort is situated on over 40 acres with a 1/2 mile of beautiful shoreline.
While in port at Princess Cays, you’ll be able to enjoy lots of activities including volleyball, snorkeling, kayaking, banana boats, fishing, aqua chairs, and more. You’ll also be able to browse shops at the local craft market or take in the views on the observation tower.
Hot Tip: Want to make sure you’re getting the best price on your cruise? Check out our list of the best websites to book your cruise at the lowest price to get started.
Princess Cruises offers everything you would expect onboard a cruise ship and then some. You’ll find cruise staples like pools, a casino, Broadway-inspired shows, art auctions, and kid’s events, plus a host of activities unique to Princess.
You may notice that Princess doesn’t offer many of the “thrill” type activities offered on other large cruise lines like waterslides or zip-lining. That’s because the activities you’ll find on a Princess ship are focused more on cultural and destination-specific experiences (think hula lessons in Hawaii and Brazilian samba dancers in South America). Don’t worry — there’s still plenty to do on a Princess cruise!
Keep an eye out for some of these unique offerings from Princess (some activities may have an additional charge):
- Animal Planet meet-and-greets
- Camp Discovery
- Culinary demonstrations
- Dancing classes
- Destination-themed activities
- Discovery at SEA
- Escape room
- Festivals of the World
- Golf driving range
- Lotus Spa and fitness center
- Outdoor movies
- Princess book club
- Reef Family Splash Zone
- Wine tasting
The number of formal nights on a Princess Cruise varies by the length of the cruise.
On formal nights, formal attire is required in both the Anytime Dining and Traditional Dining locations. Appropriate attire includes evening gowns, cocktail dresses, tuxedos, dinner jackets, or a suit and tie.
Princess MedallionClass cruises are the next level in cruising and available on select ships and itineraries. On these cruises, you’ll receive an OceanMedallion , a wearable device about the size of a quarter that will make your cruise a breeze.
This handy little medallion will unlock your stateroom door, help with expedited embarkation, and it can order drinks, food and other services on demand. It will steer you in the right direction with turn-by-turn navigation, or it can even help you locate your travel companions. You can even use it to play games like bingo, slots, and poker throughout the ship.
Your OceanMedallion is waterproof and heat, sand, and salt-resistant, so you can wear it anywhere your cruise will take you. It comes with a lanyard, or you can order from a choice of stylish accessories including sport bands, clips, pendants, and bracelets.
Hot Tip: Curious about award travel on cruises? Check out our guide to booking your cruise with points and miles .
Dining and Beverages
You will not go hungry on a Princess cruise! There are so many different options to choose from, including complimentary dining as well as specialty locations that require an additional fee.
As is standard on cruises, Princess offers a ton of dining choices that are included in your cruise fare. Look for these restaurants on your next cruise; not all locations are offered on every ship.
- Alfredo’s Pizzeria
- Burger & Hot Dog Grill
- Horizon Court Buffet
- International Cafe
- Main Dining Room (offering Anytime Dining or Traditional Dining)
- Movies & Munchies (snacks and pizza during outside movies)
- Room service (some charges may apply)
- Soft Serve on Deck
- The Pastry Shop at Horizon Court
Hot Tip: The main dining room on a Princess Cruise offers 2 types of dining — Anytime or Traditional. Anytime Dining allows you to eat anytime you wish between 5:30 p.m. — 10:00 p.m. and you can choose to sit at a private table or with other guests. Traditional Dining offers an “old school” cruise experience with 2 seatings (early or late) each night. You’ll eat at the same table with the same people and the same waitstaff each night of your cruise.
Princess also offers plenty of specialty restaurants that come with an additional charge; not all locations are available on every ship.
- Bistro Sur La Mer
- Chef’s Table
- Crown Grill
- Curtis Stone SHARE
- Sterling Steakhouse
- Sabatini’s Italian Trattoria
- The Salty Dog Gastropub
- Ultimate balcony dining (private)
There are plenty of bars located throughout every Princess ship. Most beverages come with an additional charge. If you would prefer to pay for drinks upfront, you can purchase one of 3 beverage packages:
- Premier Beverage Package includes everything — beer, wine, cocktails, soda, specialty coffees, and more — and is available for $59.99 per person per day.
- Premier Coffee and Soda Package includes premier coffee and teas, soda, juices, hot chocolate, and mocktails for $19.99 per person per day.
- Classic Soda Package includes fountain sodas, fruit juices, mocktails and smoothies for $9.99 per person per day.
Hot Tip: Each guest over 21 years old can bring 1 bottle of wine or Champagne (750 milliliters maximum) onboard which won’t incur a corkage fee as long as it’s consumed in a stateroom. Additional bottles of wine or Champagne can be brought onboard but will incur a $15 per bottle corkage fee regardless of where they are consumed.
Princess Cruises offers a variety of staterooms to fit your needs, whether you’re looking for a romantic getaway for 2 or you’re planning to bring the whole family.
Here are some of the highlights:
Oceanview Staterooms come with all the amenities offered by Interior Staterooms, but these also offer a porthole or window. Upgrade to a Premium Oceanview room for dramatic floor-to-ceiling windows.
Choose a luxurious Mini-Suite if you’re looking for a little more space and amenities. Most Mini-Suites have balconies, but some don’t (they will be labeled “Mini-Suite No Balcony”). These staterooms have a separate sitting area with 2 TVs and come with a complimentary welcome glass of Champagne on embarkation day.
A 2 Bedroom Family Suite is perfect for larger families or groups. These rooms feature 2 bathrooms plus a large living room, and private balcony. 2 Bedroom Family Suites sleep 6-8 people, depending on the ship.
Sky Suites are the ultimate in cruise luxury. These amazing suites offer over 1,800 square feet of space including the largest balcony at sea. Each suite accommodates up to 5 guests in 2 bedrooms and 2 bathrooms. The amenities are plentiful and include:
- Pre-Cruise shoreside concierge
- Suite Experience Manager
- Reserved Princess Theater seating
- Complimentary access to The Enclave
- Reserved Princess Cays bungalow
- Premium Champagne upon arrival
- Bar setup and mixers
- Complimentary Maître d’ wine tasting
- Private Movies Under the Stars balcony viewing
- Deluxe telescope for Discovery Stargazing at SEA
- Ultimate Balcony Breakfast and Dinner
Hot Tip: Princess Cruises also offers a selection wheelchair-accessible staterooms that come with a roll-in shower with grab bars and a fold-down seat, an easy access closet, and an accessible writing desk.
Captain’s Circle is Princess Cruises’ loyalty program . It offers 4 distinct levels of status that can be earned based on the number of cruises you’ve taken or the total number of days at sea you’ve sailed with Princess.
You’ll earn 1 cruise credit for each cruise you complete and your credits will be doubled if you book a full suite.
You’ll earn Gold status after your first cruise with Princess. Here are just some of the benefits offered to Gold members:
- Captain’s Circle cruise discounts and reduced deposit
- Members-only events onboard
- Circle magazine
- Gold member recognition pin
You’ll earn Ruby status f rom your fourth or fifth cruise credit or 31-50 cruise days . In addition to all of the Gold level benefits, you’ll receive additional perks including:
- An upgrade to Princess Platinum Vacation Protection when you purchase a Princess Vacation Protection package at the standard rate
- 10% discount off the Reflections DVD that’s filmed during your cruise
- Ruby member recognition pin
Platinum status is earned from your sixth or fifteenth cruise credit or 51-150 cruise days . You’ll receive the Gold and Ruby level benefits plus some extras including:
- Priority check-in
- Platinum disembarkation lounge
- Complimentary internet package
- Platinum member recognition pin
You’ll earn the top tier Elite status f rom your sixteenth cruise credit or 151+ cruise days . This is the highest level of status offered by Princess Cruises and includes the following additional benefits:
- Access to booking cruises before the general public
- Priority tender at ports that require a water shuttle
- Laundry and shoe polishing services
- Complimentary minibar set up
- Deluxe canapés on formal nights
- Afternoon tea
- Upgraded bathroom amenities
- 10% discount in onboard shops
- Elite member recognition pin
Bottom Line: When booking your cruise, make sure you’re using the right credit card to maximize your benefits. See our guide to the best credit cards to book cruises for some guidance.
Cruising can be a great way to travel! On a cruise, you can visit multiple destinations while only having to unpack once.
Princess Cruises is one of the world’s largest luxury cruise lines and sails to over 380 destinations worldwide on 14 ships across all 7 continents.
It offers some of the most unique experiences at sea including Discovery at SEA enrichment programs, Festivals of the World celebrations, Discovery and Animal Planet exclusive tours, Princess book club, and more!
On a Princess cruise, you can do everything or nothing at all — the choice is yours. Either way, you’ll be able to visit fantastic destinations, enjoy great food, and relax in a comfortable stateroom.
Frequently Asked Questions
Which princess cruise ship is the newest.
Sky Princess, which started sailing in October 2019, is the newest ship in the Princess fleet. In 2021, Enchanted Princess will make her debut, and Discovery Princess is due to set sail in November 2021.
How much are gratuities on Princess Cruises?
Gratuities on Princess Cruises were raised in 2019. They are now as follows:
- Interior/Oceanview/Balcony — $14.50 per guest, per day
- Mini-Suites (including Club Class) — $15.50 per guest, per day
- Full Suites — $16.50 per guest, per day
What's included in a Princess Cruise?
Depending on what type of package you purchase, you may have some extras like gratuities, drinks, or specialty dinners included in your cruise fare. Regardless of what type of package you purchase, the following will always be complimentary: breakfast, lunch, and dinner in the main dining rooms, casual dining locations like the buffet, and 24-hour room service. Entertainment, like Broadway-style shows and themed parties, is included as well.
Are drinks included on Princess Cruises?
Like most other cruise lines, most drinks outside of water, coffee, and tea are not included. You can, however, purchase a beverage package that will give you unlimited drinks for 1 flat price.
Packages range from the Classic Soda Package for $9.99 per person per day to the Premier Package which includes alcoholic beverages for $59.99 per person per day.
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About Katie Seemann
Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure and Forbes Advisor.
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Princess Cruises hides new fees within expansion of all-inclusive packages
Princess Cruises has just made its all-inclusive add-on packages more inclusive — while adding fees for passengers who pay the standard cruise fare.
On Thursday, Princess Cruises announced four new inclusions within its Princess Plus and Princess Premier packages, add-ons that provide guests with a more inclusive cruise experience. However, some of the changes involve waiving fees on amenities that used to be free for everyone.
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To start, the line announced that its casual dining venues — including Vines, Salty Dog Gastropub, O'Malleys, Ocean Terrace, Alfredo's and Gigi's — would now offer three-course, fixed-price menus. Regular passengers will pay $14.99 for these meals, but Princess Plus and Princess Premier guests can dine for free.
The key here is that pizza at Alfredo's and Gigi's, often named some of the best pies on the high seas, was formerly included in everyone's cruise fare and now incurs a charge. Pizza at Slices on the pool deck will remain complimentary, a Princess spokesperson told TPG in an email.
Additionally, Princess Cruises has added a new, one-time activation fee of $14.99 for OceanNow on-demand food and drinks delivery to your location on the ship, no matter where you are. The fee will be waived for passengers who book either of the all-inclusive packages.
Similarly, passengers who sign up for Princess Plus or Princess Premier packages can get free room service delivery. Everyone else will have to pay a newly added $5 delivery fee per order. Room service breakfast ordered by filling out door hanger menus remains complimentary for all.
The last inclusion does not come with a new fee.
Package purchasers can now access express embarkation if they provide all their travel information and documents in advance. They must also have their Princess Medallion — a quarter-sized device that uses RFID and Bluetooth to connect with the ship— on hand because it was delivered to their home before the cruise. The line will waive shipping costs for the Medallion.
Other guests are welcome to receive their Medallion in advance, but they must pay the standing $10 shipping fee.
Related: Cruise line all-inclusive packages: Everything you need to know
The new inclusions — or the new fees, depending on how you choose to look at it — certainly make the Princess Plus and Princess Premier packages more enticing for travelers.
The less-inclusive Princess Plus package costs $60 per person per day; the cruise line claims the average guest can save $668 on a weeklong cruise, with inclusions valued at 70% off the retail price. In addition to the new inclusions, Princess Plus offers guests a Plus Beverage Package, crew gratuities, unlimited Starlink internet on one device, two prix fixe meals at casual restaurants, two fitness classes, two special desserts and unlimited premium juices.
The more-inclusive Princess Premier package costs $80 per person per day; the cruise line says passengers will save 75% off the retail price of its inclusions. Princess Premier guests receive all the perks of the Plus package plus an upgraded beverage package, unlimited internet for four devices, two nights of specialty dining, unlimited prix fixe meals at casual restaurants, reserved theater seating, a Medallion accessory, a digital photo package and unlimited fitness classes, desserts and juice.
Passengers who don't like being nickel-and-dimed will appreciate the opportunity to purchase an inclusive package and not worry about how much they spend on board.
On the other hand, the value of standard cruise fares is now lower for passengers who don't want to pay an extra $420 to $560 per person for a seven-night cruise. The changes and added fees make the standard Princess cruise experience more expensive for travelers who prefer to make a la carte purchases.
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I have had an unacceptable experience…
I have had an unacceptable experience with Princess Cruises in particular Laura McRae Guest Relations Manager who may be subject to disciplinary action and there is a petition to have her suspended from work. I demand a Director contacts me by return. Failure to do so may result in further action.
Date of experience : 01 January 2024
Carnival took over
Sappire princess antarctica cruise. The crew was great, but the food was awful. Managers were bad too. Any problem you had was turned back on you. You should have known. You should have investigated. All I had was the app and the patter that left important details out. The crew chat was a joke and must be the phillipines office. This was the first cruise I was ready to leave before the final date. Regular princess cruisers said this was the worst one they had been on, mostly because of the food. The Nickel and dimeing was so bad you thought you were at a time share. Regulars said other princess ships are better, but they have not been on them for months. On every other cruise I felt like I was special at one time or another. Not this one. I just feel like a target for possible income.
Date of experience : 04 January 2024
We are on the Diamond Princess as I…
We are on the Diamond Princess as I write rhis review and I'll start by stating that the crew are magnificent but they are having to deal with a bad hand. The food is cold, Breakfast is slow and toast is soggy, eggs cold and undercooked. Lunch is OK but dinner is slow, poor and cold food served on hot plates. Very few staff around on port days, no crew to tell you where to get shuttle buses which are way over priced, had to find our own way via taxi. Nobody to advise you what's available at the port or even where to go. Much cheaper finding your own way than doing organised tours. Entertainment is atrocious. The second night featured a magician that was so cringeworthy a children's party would have complained. Smoking is allowed in casino. Not acceptable. Will not be sailing with Princess again unless things are turned around immediately.
Date of experience : 09 January 2024
Last minute booking
Booked 8 days before cruise. Princess only had IE4 inside cabins available, This class of booking indicated they had multiple cabins available, but l now believe they were left with unsalable cabins. Basically these cabins are allocated last minute by princess, so we had no idea of what our cabin number was going to be. After arriving at port we were advised that our cabin was beside the midship “lifts” Had we had prior knowledge of this bad location we would not have booked the cruise. Premium $ paid for a crap noisy room. Late night party revellers. Truth be told princess has sold us a lemon and glossed it in gold foil.
Date of experience : 05 January 2024
Items stolen and C.S. wouldn't help
Reported money stolen by housekeeping and when report given, was referred to my passage contract which states they are not responsible for lost or stolen items. I asked what would be done at least regarding an investigation so that this won't happen to anyone else and was never responded to. Also, ordered drinks would say "delivered" but never were. Customer service apologized and offered a nominal credit. I declined since I will never sail with Princess again. Terrible and would not recommend to anyone. Choose another line for safety and not feel nickle and dimed.
Date of experience : 18 November 2023
Useless Price Promise
A director of Princess issued a statement in October 2023 saying that the company's pricing structure had changed to benefit people who booked early. "Gone are the days of last minute discounts close to departure dates," said Terry Thornton, chief commercial brands director. "The best time to secure your 2024 vacation is RIGHT NOW." Unfortunately we believed him, dug into our savings, booked our April/May Cruise on Sky Princess, and parted with £600 in deposits. Two months later the same cruise, identical cabin, same ship was advertised at £700 cheaper. We contacted Princess and were told by the Southampton office that "prices are fluid and can go up and down." We were given the option of cancelling the cruise and rebooking - losing our deposit - or paying additional admin fees to change the booking. We refused to pay more money, cancelled , lost our deposits, rebooked the 14 day Med cruise at the new price making a small saving on the final amount owed. We are both aged 76, spend most of any spare cash with Princess, and feel well and truly ripped off.
Date of experience : 03 December 2023
We were on the Coral princess Dec 4to…
We were on the Coral princess Dec 4to 18 2023 Standards have dropped dramatically service in the main dining room was slow things I ordered did not turn up the waiter poured my husband a glass of wine into his glass of water. Also the standard of the food was not up to expectations and poor quality, We were confined to our cabin for the last four days due to Covid meals sent up were lukewarm and unappetising. We have been sailing with Princess since 2027 and will never sail with them again.
Date of experience : 04 December 2023
I had taken a cruise through the…
I was on the Princess Caribbean from 12/27/2013 - 01/07/2024, which was my first and my last cruise with Princess. I have been self-employed for years and have built my reputation in advertising and have contact with many people and large companies in the advertising and marketing industry and will tell anyone what happened to me, which is exactly this. I had downloaded the app like everyone else, with the app you had the option to look into your travel account, I did my last check of my travel account on 07.01.24 just before disembarkation and it was a rounded up amount of 450 USD. On 09.01.24 I came home and looked at my credit card statement, I was shocked, I had been charged an additional 449.99 USD. I did not receive a statement in my room the night before I left, nor did I receive an email until today. Everything else was printed out and placed in the room, but the really important things were left out. In the meantime, I have informed the tour operator, as well as Princess in Munich, the consumer advice center about the incident, Trustpilot. If I don't get any proof, I will contact a lawyer here and in the USA. I see this as fraud and a rip-off and will be filing fraud charges here in Germany. I have had my credit card blocked so that no further charges can be made.
Customersservice don’t give service
We recently took a cruise with Princess that went well, but we still had money owed in our account afterwards. weeks later I received a check for this money, which unfortunately I cannot cash anywhere in the Netherlands. I have now sent Princess customer service an email 4 times but they have not responded to anything. strange when you consider that it is a relatively small amount and we (2 couples) are regular customers. which of course they will now lose.
Date of experience : 11 December 2023
Not the quality we were used to
Cruised on Majestic Princess for 26 nights including Christmas and New Year around Australia and New Zealand. First part of cruise (12 nights) started well. We were happy with cabin but disappointed with how small the balcony was. You couldn’t recline both sunchairs at the same time due to lack of space. You no longer get individual toiletries, they refill large bottles instead. We bought our own toiletries as the ones onboard had a weird smell. Bed was changed on a regular basis but didn’t smell fresh and was badly creased. Food quality and service in the main 3 restaurants was about the same and we switched between all three. We prefer to share tables but the medallion app didn’t really work for this style of dining. In the end we just turned up each evening and waited for a table to become available, We booked 3 of the speciality restaurants and all 3 were beautiful and made a nice change as the food did get a bit monotonous.The Italian restaurant is no longer included in your cruise fare and you now have to make an additional payment to eat there. Entertainment was a little hit and miss not as many big show style productions as usual, but mainly consisted of comedians and singers. The various bands around the ship were entertaining and we loved a girl named Jamee. The sports bar only showed American football and basketball? The entertainment team worked hard to try and accommodate everyone. There is no night club on this ship so space on the dance floor was a little restricted in the piazza. Daytime activities were limited a few dance classes, quizzes, bingo (which was very expensive) and games. no free wine tasting anymore( this now has to be paid for) Lots of children on the 2nd part of the cruise. When we booked the cruise there was an adults only section on the ship, on embarkation this facility no longer existed and was a free for all including children. The ship was booked to full capacity and due to the weather the outside decks couldn’t really be used. The inside space was cramped due to the number of passengers so we spent more time that usual watching films etc in our cabin. The formal nights were nothing special and the dress code was not adhered to. Please be aware as a UK travelling on an Australian/New Zealand you will be charged differently. You will pay 18% gratuities, unless you buy the drinks package which also included the internet. Australians and New Zealanders do not pay any gratuities! The drinks package is £15 per day extra if you purchase this before you sail. It’s cheaper if you buy onboard when you first arrive. Beware of booking cruises early as 1 day after paying our final balance Princess dropped the price of our cruises by £1,000 and we’re giving $600 onboard credit for new bookings. This happened 4 months before we sailed. There is no loyalty given to previous cruisers. This is our 7th cruise with Princess but probably our last. The quality of everything has dropped and the up selling gets on your nerves. This cruise was not a cheap and cheerful one and to remove facilities and services before embarking is wrong. The pricing structures for those booking from UK is also unethical. We are regular cruisers but now prefer to use other cruise lines.
Date of experience : 22 December 2023
Bait and Switch $100.00 Deposit
I tried four times over the weekend to book the $100.00/pp deposit special with Princess Cruise Lines. This promotion is still in progress, but ends supposedly in 5-6 hours. I chose three different cruises, and all three tried to charge me an $800.00 deposit. I contacted Princess via Live Chat, and after 1/2 hour the agent had no idea "why this cruise doesn't qualify." I contacted an agent verbally at Princess (supposedly in a more superior role), and he told me after his reading the details, there was no reason whatsoever why they should not book with the advertised $100.00 deposit. They all had the $100.00 deposit noted in a red box right by each cruise. I have photographs of the site showing this. There were plenty other cruises that showed this deposit promotion also. The agent, Jason, finally said he could do it for a $400.00 deposit, which I refused. He then said "would I go for a cabin upgrade" if he could not get the $100.00/pp deposit for us. I said "no." I made it clear this was an obvious bait and switch, and Princess was clearly in the wrong to post a promotion they refused to honor, and the agent readily admitted it was crystal clear on his end via the website that I was in the right. He was petitioning (?) via email the situation (someone in charge) and temporarily booked me to hold the cabin by showing an $800.00 deposit. Jason stated, I "may or may not get it," meaning the reduced deposit. If not, no money is owed. Guess what? No answer on this, but a repeated reminder I owe $800.00 for this booking by midnight or I lose it. Well, if they want to lose an Elite status passenger who has sailed, along with their spouse, for 308 sea days (25 cruises) each, over a $100.00/pp THEY are promoting, then so be it. This cruise line has continued to deteriorate, offering poor customer service, food, etc. This scam is the final straw. And yes, it is a scam.
Date of experience : 08 January 2024
First and last cruise with Princess
Lovely ship. Plus & Premium package mis sold changes made after we had paid in full. Rude guest services staff. Lack of information about flight itinerary booked via Princess prior to departure. Excursions expensive and not enough time at main attractions. Too much up selling. Medallion App only works if bar staff record drinks properly. Had to constantly go to guest services to have charges removed.
Date of experience : 23 September 2023
Will not give a star
Will not give a star, so racist don't even think of employees. Expect work like slave. Superiors think as if they own that cruise and command as if there are slaves around, specially people who are working in Gally dept.
Date of experience : 23 November 2023
First time on Sky Princess…
First time on Sky Princess and we were a little worried due to the poor reviews. Food were excellent and we couldn’t fault the staff. Our only gripe was that it was hard to get a seat in the bars/ venues in the evening and also people hugging sun loungers with towels for hours without using them. We are sailing again with Sky Princess in the new year, and very much looking forward as she is a beautiful ship!
Date of experience : 16 September 2023
Worst cruise line I've ever had the…
Worst cruise line I've ever had the misfortune to deal with. Post covid they have no interest in the customer just their wallets. Customer service is appalling, cleanliness on board is dreadful, excursions are a complete rip off and you absolutely do not get what you pay for. Multiple occasions of false billing requiring hours of your holiday time to resolve at customer services, no apologies and fraudulent transactions added to our account after disembarkation, which princess just take from your card. Everyone on board moaning at the penny pinching, rip off extras on board which were explained with, well that's head office. Most of the staff will tell you they are looking for another job and want to leave asap. Sorry Princess but there is just too much decent competition out there to deal with your BS.
Date of experience : 04 November 2023
Totally obstructed balcony room
We booked a balcony room through a very reputable and well known 3rd party. We were told that Princess would assign the actual balcony room. We ended up with a balcony room with an obstructed view, metal all the way to the balcony rail. We had no view whatsoever while sitting down. We did not use the balcony a single time and ended up trying to find suitable places to sit and read around the ship. This was very disappointing. After speaking with customer service and management twice we only received a small future cruise credit as compensation. We have been on several Princess cruises but do not plan to take another one.
I cruised to Hawaii with them on a 16…
I cruised to Hawaii with them on a 16 day. It was my first with Princess. I liked the way we were treated by almost all crew members. I loved their food in dining rooms but not in the buffet. There were very few choices especially in vegetables. Crew was attentive in buffet always offering beverages. My bed was like a cloud, so nice. I didn't like that the average age of patrons was around 70. Therefore entertainment was toned down but there was plenty to do. There's no problems onboard. All runs smoothly. I loved their embarkation and disembarkation. So easy Overall I had a wonderful time.
Date of experience : 29 September 2023
Bean counters Overriding customer service awful!!
This my first and last cruise onboard Princess cruise lines. 10/26/2023-11/3/2023 Caribbean Princess. Market fresh restaurant 78 degrees! Food ice cold.3 times to guest Services. Ask guest services to take care of screaming child next door at two a.m every morning. Put me in the room by the engine room and laundry. Could not sleep there either. Lost 14 pounds on this trip. I'm sure they'll make it right, lol never again.
Date of experience : 26 November 2023
A brilliant cruise!
Our 21 day mediterranean cruise on Enchanted Princess was brilliant! Great service, fantastic food, our balcony suite was excellent and the entertainment was mostly top class, especially the Philippe Lavoipierre trio and the dance band. Our only gripe is that post-cruise service has been terrible! We had two simple requests in June and we still have heard nothing back.
Date of experience : 06 May 2023
Cruised to Alaska from San Francisco
Cruised to Alaska from San Francisco. Second day, the toilet flooded, slipped and fell because of the water. A known bacteria on the ship caused my Dr. visit on IV for 3 days and no food for 5 days. Hassled about gratuities after this hell of a vacation and walked off with covid entire family. They have the nerve to ask for thousands of dollars in medical bills. The captain was drunk and hit the deck and caused damage to the ship as we arrived and next cruise was docked for several days while ship was being repaired. Cruise straight from hell.
Date of experience : 25 June 2023
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A ship’s traveler rating is provided under license by Cruiseline.com , which manages one of the largest databases of cruise reviews and ratings by travelers. A total of 378 guests have reviewed Majestic Princess , giving it a rating of 4.4 on a scale of 1-5.
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Australia— absolutely wonderful!
Jan 15th, 2024
This was the second time we had been to Australia. The first time, 4 years ago, was what we had expected to be our one and only trip to Australia, but we loved it so much we had to go back! We had expected warmer weather since this was Australia’s summertime, but they had some unseasonably cooler weather. We always try to include excursions that are about animals, and these excursions did not disappoint.
NO ADULT AREA AT ALL !!!! - Food is not as good anymore
Jan 9th, 2024
We were disappointed with the limited menu and inconsistent quality of food in the Main Dining Room on our recent cruise. Some dishes were overcooked, and the choices often felt repetitive. While we enjoyed the specialty restaurants, we wished for a broader selection and higher quality meals in the main dining venue. Being an Elite member the biggest disappointment, however, was the lack of adult-only areas on the entire ship. While we understand families are a large part of the cruise market, especially over Christmas, a dedicated space for adults to relax and unwind would have significantly improved our experience. The constant presence of children in most public areas made it difficult to find quiet time and enjoy a more peaceful atmosphere. Despite these drawbacks, we did appreciate the friendly crew and the variety of onboard activities. However, we would hesitate to recommend this specific cruise line to couples or adults seeking a more relaxing and adult-oriented vacation, especially over Christmas.
Great ship, great staff, great food BUT
Jan 6th, 2024
Majestic Princess is a beautiful ship. The Piazza is spectacular. However many of our favourite dancing venues eg Wheelhouse Bar and Explorer’s Lounge have been replaced by restaurants. The buffet always seemed crowded especially if you went at normal dining times. Too many kids just out of control. Little or no parental supervision. We prefer the smaller and older Princess ships and will only cruise on them in the future.
Jan 1st, 2024
I wasn’t a fan of the atrium and floor plan but I’m used to it now
Amazing Australia Cruise
Dec 25th, 2023
Very good itinerary and service. Good food but crowded Marketplace restaurant. Mediocre onboard entatainment.
Weather was awful 2 ports canceled and rough sea. On ship sea day schedule always the same which is both good and bad (a little boring but predictable)..
Nov 23rd, 2023
Poor weather conditions (cold, windy, rain). Too many sea days for the number of ports visited.
Great short trip to Eden
Nov 11th, 2023
Everything was wonderful . We booked already an other cruise on Majestic. Princess doesn’t disappoint us
Best ever trip - great Pacific crossing
Nov 7th, 2023
Given the opportunity I would do it all again. Along with Alaska, inside passage, and Antartica (go the 3rd or 4th cruise to make certain you get into Antartica) Thank you to Donnie, my travel agent, who takes such good care of me.
Majestic Princess is a beautiful ship. Had obstructed balcony E406. Only obstruction was the tender in front of cabin next door
Oct 30th, 2023
This cruise was to North QLD not New Zealand.good weather calm seas. Great entertainment
Disappointing, would not book Princess again
Sep 24th, 2023
We choose this cruise because of the itinerary. Also because 30 years ago I had a great experience aboard Princess cruises. This time was different. Despite having been on at least 50 cruises, we found this ship very hard to navigate. The layout is just terrible and makes no sense. We also found the interior very kitsch, outdated and tacky. This ship was originally made for the Asian market and personally I don't believe it's sailing in the right territory. The crew however, was super friendly and professional. The little entertainment in the princess theater wasn't really spectacular, very amateuristic. We liked the different live lounge music performances by the wine bar. The nature lectures were excellent, we loved Mark Harris. Our cabin was obstructed view balcony room, but we had a great view The food was just alright, and the menu was a bit old fashioned. The Vancouver embarkation process was split in two parts; checking in with Princess was smooth, however the U.S. customs and border patrol after that was horrible and felt like cattle herding which took us over an hour. We had purchased the Princess Plus Package a year ago, but since then, Princess had changed the rules. For example the 2 fitness classes, were no longer included. So when I showed up for Yoga, I was refused because the package rules had now changed (other passengers had the same problem) We wouldn't sail with Princess again and we DO NOT RECOMMEND Princess because of this cruise. IMPO; the cruise company lost its charm since Carnival took ownership.
Disclaimers about ship ratings: A ship’s Health Rating is based on vessel inspection scores published by the Centers for Disease Control and Prevention (CDC). If a ship did not receive a CDC score within 22 months prior to the calculation of its Overall Rating, its Health Rating appears as N/A; in such a case, the ship’s Overall Rating is calculated using the average Health Rating of all CDC-rated ships within the cruise line. All ship Traveler Ratings are based on ratings provided under license by Cruiseline.com.
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Small(er) is beautiful with new regent cruise ship grandeur.
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The Seven Seas Grandeur at sea. The Grandeur, a luxury cruise ship for 746 passengers, was ... [+] christened on December 10, 2023.
Can small be beautiful when it comes to cruise ships? Regent launched its new Seven Seas Grandeur in December. The Grandeur is a luxury cruise ship designed for just 746 people. Yet many are focused on the coming ‘city at sea,’ Royal Caribbean’s 20-deck, 248,663 gross tonnage behemoth Icon of the Sean, which can carry up to 7,600 passengers, along with 2,350 crew.
The Grandeur focuses instead on the luxury traveler willing to pay for a superior travel experience. The Grandeur is the sixth ship in Regent’s fleet, each designed for no more than 750 passengers. Regent is a wholly owned subsidiary of Norwegian Cruise Lines , NCLH:NYSE.
The ship’s luxury focus is shown with Journey in Jewels, the first Fabergé Egg to permanently reside at sea. The ocean-inspired jeweled egg is just a part of the Grandeur’s 1,600-piece art collection. The multimillion-dollar collection also includes several Picassos and a custom-made bronze and hand-cast glass Bonsai Cherry Tree sculpture which welcomes guests into the Asian-fusion restaurant Pacific Rim.
We caught up with the Grandeur a month after its christening. It had already done several introductory cruises, including sailing through the Panama Canal and arriving at the West Coast. The short two-day familiarization trip was designed to introduce travel professionals to the new ship. While there were many discerning travel consultants evaluating the ship, our short ‘cruise to nowhere” (no port calls) was a re-introduction to cruising for me. It was only my second cruise, as I recall few details of a long-ago Carnival booze cruise from Long Beach to Ensenada.
At its dock at the cruise terminal in San Pedro, CA, the Grandeur looked and felt imposing. The 10-deck Regent Grandeur weighs 55,500 tons and is 735 feet in length with a beam (width) of 102 feet.
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A custom-made bronze and hand-cast glass Bonsai Cherry Tree sculpture welcomes guests into the ... [+] Asian-fusion restaurant Pacific Rim onboard the Grandeur.
While considerably smaller than Icon of the Seas, Grandeur is hardly ‘small.’ When the Grandeur visited Los Angeles, the battleship Iowa was permanently moored a couple of berths away. It too had a displacement of 55,000 tons, and carried nearly 2800 officers and men, albeit in far less comfort than the Grandeur.
The Grandeur has a crew of 548 staff for only 746 guests, one of the highest staff-to-guest ratios in the industry. The personal service and all-inclusive billing (no liquor charges, no gratuities, etc.) are also integral parts of the ship’s luxury focus.
The Grandeur has 15 different all-suite, all-balcony, accommodations categories. The top of the line is the Regent Suite, at $11,000 per night for up to six guests. That gets you a suite bigger than most houses, at 4,443 sq. ft. The master bathroom utilizes nine different kinds of marble, and has an in-suite spa, heated loungers, a separate shower and jetted tub. The guest bedroom has its own full bathroom and a half bathroom. We were told that the four-poster bed in the master bedroom had a $250,000 Hästens Vividus mattress.
Clearly, the Grandeur is aimed at a special market segment. Regent calls its vessels The World’s Most Luxurious Fleet. The ship offers well-appointed suites with king-sized beds, desks, full-sized bathrooms and large balconies for viewing or breakfast at sea. The Grandeur has 373 outside cabins for its 746 guests, so everyone gets an ocean view.
A superior suite on the luxury cruise ship Grandeur.
Our 300-square-foot-plussuite was comfortable and filled with natural light. It boasted a big king bed, a couch, full bathroom and a balcony big enough for two overlooking the ocean.
The overall effect is like staying in an elegant mid-size hotel, with the amenities to keep you content for a week. Occasionally, there are reminders that you are not in a hotel, but actually sailing the seven seas, such as the announcements of assembly stations or the swaying of the ship.
We ended up enjoying our white tablecloth breakfast service inside the suite, as the Pacific was unusually rough.
Our foray to Grandeur’s well-equipped, ocean-facing gym lasted about ten minutes, as the winds and waves made the elliptical machine move in multiple dimensions. My wife did a ‘moving plank’ on her exercise mat.
The pool deck was inviting, with its comfortable deck chairs and plush towels. But the pool was emptied on our cruise due to the rough seas. Fortunately, Dramamine was available at the front desk.
The seas did not stop the ship’s restaurants and lounges from serving. We had an impressive, aged New York strip steak with green beans and generous-sized French fries, at Prime 7, the classic New York-style steakhouse. The steak was washed down with a perfect gin martini.
The Compass Rose restaurant on board the Grandeur
Grandeur has other fine dining restaurants such as Chartreuse (French) Compass Rose,(design your own entry) Pacific Rim, (lotus-shaped windows and Korean barbecue lamb chops) and Sette Mari (Italian), as well as the more casual Pool Grill and La Veranda. Regent says that 130 new dishes were created exclusively for its ships.
The relatively small size of the Grandeur meant that embarking and disembarking are not long, involved processes. The Constellation Theater, where talented performers and musicians put on a Broadway-style show, is both intimate and comfortable.
Although our cruise sailed past Mexico without disembarking, there was fun to be had on board. The ship’s casino had a Texas Hold’em poker table, blackjack, craps and more than a dozen slot machines. For blackjack, the table minimum was a reasonable $10. The table paid 3:2 on blackjack, a classic ratio now routinely violated on the Las Vegas Strip, where bean counters have reduced it to 6:5.
The Grandeur has a well-equipped Culinary Arts Kitchen overlooking the ocean. Our chef showed us how to cook lemon pasta, zesting lemons and rolling and slicing basil.
I also learned to make a crepe, pouring out the mixture at 9, 12, and 3 o’clock. Unfortunately, I used the whole container, not half, so mine proved more of a pancake. But as our teaching chef philosophically put it, “The first crepe is for the dog.”
The Grandeur was packed with many such graceful touches and helpful people. Our ‘cruise to nowhere’ left me with a new appreciation for the leisurely luxury of cruising.
The Seven Seas Grandeur at sea. Each suite has an ocean view.
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