can westjet travel bank credits be transferred

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WestJet dollars FAQs

• Earn with credit card

How do I earn WestJet dollars?

To earn WestJet dollars, you will need to join the program and provide your WestJet Rewards ID on eligible transactions:

When will my WestJet dollars appear in my account?

WestJet dollars will appear in your account within 30 days of completion of travel.

What’s the difference between WestJet dollars, tier qualifying spend and milestone qualifying spend?     

WestJet dollars are the reward currency you receive when you add your WestJet Rewards ID to an eligible WestJet flight, vacation package or land-only booking, have activity on a WestJet RBC ®  Mastercard ‡  credit card, or travel with one of our partners. The WestJet dollars you earn can then be redeemed on future flights or vacation packages.

Tier qualifying spend is a calculation used to track your progress to Silver, Gold or Platinum status and includes certain portions of your individual flight and vacation package spend with WestJet, along with amounts earned through  Status Lift , a benefit provided to primary cardholders of a WestJet RBC® World Elite Mastercard‡.  

Milestone qualifying spend is a calculation used to track your achievement of milestone awards. It includes the same individual flight and vacation package spend amounts considered for tier qualifying spend, but excludes any amounts earned through Status Lift.  

What’s included in tier qualifying spend?

Tier qualifying spend includes: 1) 100% of the amount spent on eligible published base fares for WestJet-marketed flights you have flown within a qualifying year, 2) 20% of your portion of the base package price for eligible WestJet Vacations packages, awarded based on the date of your outbound flight and processed as a single amount upon completion of the package, and 3) effective September 1, 2021, any amounts earned from Status Lift in a qualifying year.

The following are not eligible toward tier qualifying spend: Basic fares, Member Exclusive fares, contracted fares, tour operator fares, WestJet Vacations group package bookings, partner-marketed flights, ancillary partner bookings made on westjet.com, WestJet Vacations land-only bookings, gift cards, taxes, fees, charges, and any portion paid with WestJet dollars or any other reward program redemption.

What’s included in milestone qualifying spend?

Milestone qualifying spend includes: 1) 100% of the amount spent on eligible published base fares for WestJet-marketed flights you have flown within a qualifying year and 2) 20% of your portion of the base package price for eligible WestJet Vacations packages, awarded based on the date of your outbound flight and processed as a single amount upon completion of the package.

The following are not eligible toward milestone qualifying spend: Basic fares, Member Exclusive fares, contracted fares, tour operator fares, WestJet Vacations group package bookings, partner-marketed flights, ancillary partner bookings made on westjet.com, WestJet Vacations land-only bookings, gift cards, taxes, fees, charges, any portion paid with WestJet dollars or any other reward program redemption, and any amounts earned from Status Lift.

What is my qualifying year?

Your qualifying year is the period used to track your progress toward achieving Silver, Gold or Platinum status in the program. As of January 1, 2021, all new members are assigned a qualifying year that begins on the date of enrolment and ends on December of the same year. Each subsequent qualifying year is the next January 1 to December 31 period. This aligns to the  recent program change  to a standard calendar year qualification period for all members. Those who belonged to the program prior to January 1, 2021 previously had their qualifying year extended to December 31, 2021 to align to the calendar year.

Is the tracking of my tier and milestone qualifying spend based on the date of purchase or the date of travel?

Tracking of tier and milestone qualifying spend earned from travel is based on the dates your flights are flown or vacation packages are completed. For example, with a qualifying year of January 1 to December 31, your tier and milestone qualifying spend is tracked based on travel completed during that period. For WestJet Vacations packages, tier and milestone qualifying spend is awarded based on the date of your outbound flight and processed as a single amount upon completion of the package. When the outbound and inbound flight dates fall in different years, the qualifying spend is earned for the qualifying year the outbound flight is taken. E.g. A vacation package with an outbound flight on December 25, 2022 and an inbound flight on January 2, 2023, the qualifying spend will be posted to 2022. Tracking of additional tier qualifying spend amounts earned through  Status Lift is based on your WestJet RBC® World Elite Mastercard‡ statements issued during your qualifying year (January 1 to December 31), not the actual dates on which you made the purchases.

How much is a WestJet dollar worth?

One WestJet dollar is equivalent to one Canadian dollar when redeemed on the base fare portion of an eligible flight or vacation package. WestJet dollars cannot be used towards the payment of taxes, fees or charges. Please refer to Redeeming WestJet dollars for more information.

How do I make a booking using my WestJet Rewards ID?

When booking a flight on  westjet.com  select ‘Sign in’ located at the at the top-right corner of the page and sign into your WestJet Rewards account using your 9-digit WestJet Rewards ID or email address and password. With this one quick extra step our system will auto-populate your guest details, including your WestJet Rewards ID, into the booking. You will also be prompted to sign in during your booking. When booking a WestJet Vacations package, enter your 9-digit WestJet Rewards ID in the member number field, found on the Payment screen.

What qualifies as a WestJet-marketed flight?

A WestJet-marketed flight is any flight that has a WS carrier code preceding the flight number (eg. WS 656, WS 3109, WS 5010). The flight may be operated by WestJet, WestJet Encore, WestJet Link by Pacific Coastal, or a partner airline. Regardless of which carrier operates it, if the flight number starts with WS and you have purchased an eligible published fare you will earn WestJet dollars on that flight.

What is a published fare, and can I earn WestJet dollars on all fares?

A published fare is one that is publicly available to all guests on our website and most of these fares are eligible for earning. Certain published fares, namely Basic fares and Member Exclusive fares, as well as unpublished contracted fares made available to online travel agencies, for example, are not eligible for earning.

Do WestJet dollars expire?

Most WestJet dollars do not expire, however there are  certain circumstances , such as when WestJet dollars are issued through promotions, compensation, or limited-time promotional offers, when they will expire. You can keep tabs on expiry dates, as applicable, by visiting the  Expiring WestJet dollars  page in your WestJet Rewards account.

What can I earn each year when I fly with WestJet?

Earn rates and flight benefits are determined by your WestJet Rewards tier at the time travel is completed. There are four  tiers  in the WestJet Rewards program:

As a new member, you’ll start in the Teal tier. Starting with your first dollar and up to $2,999 in tier qualifying spend in your qualifying year, you will earn WestJet dollars at a rate of 0.5 per cent back on eligible WestJet flights and 0.5 per cent back on eligible WestJet Vacations packages.

Once you reach $3,000 in tier qualifying spend in your qualifying year, you’ll move up to the Silver tier with earn rates of 3 per cent back on eligible WestJet flights and 1 per cent back on eligible WestJet Vacations packages as long as you continue to maintain Silver status. You’ll also receive Silver flight benefits, including your first and second checked bags free, four airport lounge vouchers along with two one-time use guest lounge vouchers, four advance seat selection vouchers and Zone 2 boarding. You will also be eligible for space-available complimentary upgrades to Premium (with the purchase of EconoFlex, excluding flights to/from Europe and Asia) or Business (with the purchase of PremiumFlex or Premium on 787 Dreamliner flights within Canada only).

At $5,000 in tier qualifying spend in your qualifying year, you’ll move up to the Gold tier with earn rates of 5 per cent back on eligible WestJet flights and 1.5 per cent back on eligible WestJet Vacations packages as long as you continue to maintain Gold status. You’ll also receive Gold flight benefits, which include your first and second checked bags free, priority baggage, priority boarding, no fee for same-day flight changes, unlimited lounge access for yourself and up to five immediate family members along with two one-time use guest lounge vouchers, six advance seat selection vouchers, priority security screening, priority check-in, and access to a Gold priority support number. As a Gold member you now also have early access to purchase confirmed upgrades to Premium or Business up to 48 hours prior to departure, as well as higher priority for space-available complimentary upgrades to Premium (with the purchase of EconoFlex, excluding flights to/from Europe and Asia) or Business (with the purchase of PremiumFlex or Premium on 787 Dreamliner flights within Canada only).

At $8,000 in tier qualifying spend in your qualifying year, you’ll advance to the Platinum tier with earn rates of 8 per cent back on eligible WestJet flights and 2 per cent back on eligible WestJet Vacations packages as long as you continue to maintain Platinum status. Your Platinum flight benefits will include first, second and third checked bags free, priority baggage, priority boarding, no fee for same-day flight changes, unlimited lounge access for yourself and up to five immediate family members along with two one-time use guest lounge vouchers, unlimited advance seat selection for yourself along with six one-time use guest vouchers, priority security screening, priority check-in, and access to a dedicated Platinum priority support number. As a Platinum member, you’ll have continued early access to purchase confirmed upgrades to Premium or Business up to 48 hours prior to departure, along with the highest priority for space-available complimentary upgrades to Premium (with the purchase of either EconoFlex or Econo, excluding flights to/from Europe and Asia) or Business (with the purchase of PremiumFlex or Premium on 787 Dreamliner flights within Canada only).

Milestone awards are tied to your milestone qualifying spend in any given qualifying year and are awarded only once the spend requirements are achieved, regardless of your tier status. The first two milestone awards are issued at $4,000 and $6,000 in milestone qualifying spend, respectively, and are WestJet-wide companion vouchers. Starting at $8,000—and at every $2,000 after that—you’ll get to choose from several award options, allowing you to select the option that’s most rewarding to you.

Learn more about  WestJet Rewards tiers  and  milestone awards.

Can I earn WestJet dollars on flights and vacation packages booked online at westjet.com as well as through WestJet’s contact centre?

Yes. WestJet makes it easy for you to earn WestJet dollars on your flights, vacation packages and land-only bookings, regardless of how you book. You can earn WestJet dollars on reservations made on our website or by  calling us . You can also earn WestJet dollars on reservations made by a travel agent. Some fare restrictions apply; please see published fares below.

Do I need to purchase my flights and vacations directly from WestJet in order to earn WestJet dollars?

No. You are eligible to earn WestJet dollars as long as you have purchased an eligible published fare and your 9-digit WestJet Rewards ID (also known as your Frequent Flyer Number) has been added to your booking. This includes bookings made through a travel agent or through a Global Distribution System (GDS). Eligible published fares include: Econo, EconoFlex, Premium, PremiumFlex, Business and BusinessFlex. You will not earn WestJet dollars on Basic fares, Member Exclusive fares or any unpublished fares (ie. contracted fares not publicly available at  westjet.com ).

How do I earn on WestJet Vacations packages (includes air)?

It’s simple. Just add your 9-digit WestJet Rewards ID to the member number field when booking a WestJet Vacations package on westjet.com, or provide it to a vacations specialist or travel agent to add to your booking. WestJet dollars awarded will be based on your individual portion of the total eligible spend and your tier status at time of the outbound flight date. Teal members earn 0.5% back on their eligible spend, Silver 1 per cent, Gold 1.5 per cent and Platinum 2 per cent. Eligible spend on a WestJet Vacations package includes base airfare, hotel, attractions, transfers and/or meal plans, but excludes all taxes, fees and other charges. WestJet dollars are not awarded on WestJet Vacations group bookings.

How do I earn on a WestJet Vacations land-only booking (does not include air)?

When you go on vacation but don’t need flights, WestJet Vacations can make a land-only booking – hotels, meal plans, car rentals, airport transfers or attractions – and you can earn WestJet dollars on them too. All members earn one per cent, regardless of tier status, on the individual portion of the base price. These bookings are made through the contact centre only.

Can I earn WestJet dollars on flights and vacation packages that I have booked for others?

No. WestJet Rewards is an individual traveller program. Eligible spend will only be applied to the account belonging to the person whose name and WestJet Rewards ID matches those appearing on the booking. This also applies for bookings made for children. To earn WestJet dollars, each individual traveller must join WestJet Rewards and have their own WestJet Rewards ID.

Are there any other ways that I can earn WestJet dollars?

Yes. WestJet dollars can also be earned through either the WestJet RBC ® World Elite Mastercard‡ or the WestJet RBC ® Mastercard ‡ . These two credit cards are a great way for anyone to earn WestJet dollars, regardless of how often they fly with WestJet. If you are a WestJet Rewards member, you can accelerate your earnings through everyday spending on your credit card. For more information, visit our WestJet RBC credit cards page. Additionally, you can also earn WestJet dollars on car rentals as well as through our partner airlines. For more information visit Our partners page.

I forgot to add my WestJet Rewards ID. Can I still earn WestJet dollars?

Yes. You are eligible to receive credit as long as you were a member at the time the flight was flown and you submit the request within 12 months of your flight date. The timeframe to submit a missing rewards request for partner airline activity may be shorter; please see  Our partners  for more details. All missing rewards requests must be submitted using the online form available when you  sign in to your account . When submitting the form please be sure to complete all fields, including the  airline ticket number . Please allow up to 30 days for processing. It is highly recommended that you keep your boarding passes, as they are the best source for the information you’ll need to submit a missing rewards request.

How do I submit a missing rewards request?

If you did not add your WestJet Rewards ID before travel, and you were already a member at the time of travel, you may submit a missing rewards request as follows:

• Click ‘Sign In’ in the top-right corner of westjet.com
• Sign in using your WestJet Rewards ID or email address and password
• Click on ‘My account’ in the top right corner, then ‘View account’
• Click ‘Manage dollars’ on the left side of the screen
• Click ‘Missing Rewards’
• Submit a new request by selecting the request type
• Input the required information

Your  airline ticket number  can be found on the boarding pass or confirmation email. Please allow up to 30 days for processing of your request.

Can I earn WestJet dollars with other airlines?

Yes. As WestJet continues to expand its interline and code-share partnerships, reciprocal frequent flyer agreements with airlines around the globe will be introduced. These partnerships give WestJet Rewards members greater opportunity to earn WestJet dollars, particularly on routes that WestJet does not operate. To view our current airline partners, along with details on how to earn WestJet dollars, please see  Our partners .

If I purchase flights marketed by a partner airline, will they count towards my tier and milestone qualifying spend?

No. Only flights marketed by WestJet and purchased with an eligible published fare are eligible. Partner-marketed flights do not count towards your tier or milestone qualifying spend, however, they provide you with a great way to add more WestJet dollars to your account, particularly when your travel plans take you outside WestJet’s network. WestJet dollars awarded on partner-marketed flights are based on distance flown (instead of amount spent) plus class of service bonus, when applicable. To learn more about earning WestJet dollars with our airline partners, please see  Our partners .

Are there any other ways to increase my WestJet dollars?

Yes. If you are a member of the Avion Rewards program or are an eligible RBC banking account holder who earns Avion Rewards points you can convert your points to WestJet dollars. Visit  www.avionrewards.com  to learn more.

How can I earn WestJet dollars through use of a credit card?

WestJet offers two credit card options for earning WestJet dollars: the WestJet RBC ® Mastercard ‡ and the WestJet RBC ® World Elite Mastercard ‡ . Both card options give cardholders the opportunity to earn WestJet dollars on everyday purchases and use them towards the future purchase of a WestJet flight or WestJet Vacations package. WestJet dollars earned on credit card spend are in addition to any WestJet dollars earned through flying with WestJet.

What is the difference between the WestJet RBC Mastercard and the WestJet RBC World Elite Mastercard?

You earn WestJet dollars with both cards. The difference is with the WestJet RBC World Elite Mastercard you earn WestJet dollars faster and have a wider selection of benefits. With this card, you earn 1.5 per cent back in WestJet dollars on everyday purchases and 2 per cent back in WestJet dollars on WestJet flight or vacation package purchases. Plus, as the primary cardholder, you receive a higher amount of welcome WestJet dollars, an annual World Elite round-trip companion voucher eligible for anywhere WestJet flies starting at $119 CAD (plus taxes, fees and charges), your first checked bag free (for you and up to eight additional guests on the same reservation), and enhanced travel insurance coverage including Out-of-Province/Country Emergency Medical Insurance. You can also take advantage of complimentary Boingo Wi-Fi for Mastercard holders *** , save with on-demand apps and subscription services, plus link your card to instantly save 3¢/L ‡‡  on fuel and earn 20% more Petro-Points ‡‡‡  at Petro-Canada locations. Also, exclusive to this card, your everyday purchases on the card can help bring you closer to achieving the next tier status with Status Lift .

With the WestJet RBC Mastercard, you earn 1 per cent back in WestJet dollars on everyday purchases and 1.5 per cent back in WestJet dollars on WestJet flight or vacation package purchases. As the primary cardholder, you receive welcome WestJet dollars, an annual credit card companion voucher eligible for travel within Canada or to/from the continental U.S. for $199 CAD (plus taxes, fees and charges) and a suite of insurance coverage including Auto Rental Collision/Loss Damage Insurance. You can also link your card to instantly save 3¢/L ‡‡  on fuel and earn 20% more Petro-Points ‡‡‡  at Petro-Canada locations.

How do I apply?

You can apply from any of the links on  our WestJet RBC credit cards page .

When and how will I know if I am approved?

RBC Royal Bank will contact you to confirm the status of your application.

What is the annual fee and interest rate?

Please visit  our WestJet RBC credit cards page  for a comparison of the features and benefits, as well as the annual fee and interest rates for each card.

Can residents of countries other than Canada apply for the WestJet RBC Mastercard or WestJet RBC World Elite Mastercard?

No. The credit cards are available to Canadian residents only.

Will I earn WestJet dollars on all my purchases?

Yes. Every purchase made with your WestJet RBC Mastercard or WestJet RBC World Elite Mastercard will earn WestJet dollars. They are not earned on cash advances (including credit card cheques and balance transfers), interest charges or fees. Credits for returns and adjustments will reduce or cancel the dollars earned by the amounts originally charged.

When will I start earning?

You will be eligible to start earning as soon as you receive and activate your credit card. Every purchase you make using your WestJet RBC Mastercard or WestJet RBC World Elite Mastercard will earn WestJet dollars.

Can I confirm the WestJet dollars balance on my credit card statement?

No. Your credit card statement will only provide the number of WestJet dollars earned through use of your WestJet RBC Mastercard during the current statement period. You may obtain your current balance and more info on WestJet dollars earned and redeemed by  signing into your WestJet Rewards account .

Will I earn WestJet dollars on my full WestJet or WestJet Vacations purchase when I pay with my WestJet RBC Mastercard or WestJet RBC World Elite Mastercard?

Yes. You will earn on the full amount paid (including taxes) when you pay for your WestJet or WestJet Vacations purchase with either of the WestJet RBC credit cards. Plus, as a WestJet Rewards member you can add your WestJet Rewards ID to the booking and double dip to earn even more.

Can I earn the extra 0.5 per cent in WestJet dollars when I book WestJet flights or vacation packages through a travel agent?

Yes. Please ensure that you provide your travel agent with your WestJet RBC Mastercard or WestJet RBC World Elite Mastercard number to process payment for your WestJet flight or WestJet Vacations package. Payment must be made directly to WestJet, with WestJet appearing as the merchant on your credit card statement, for you to receive the additional WestJet dollars on the transaction.

Most WestJet dollars do not expire, however there are  certain circumstances , such as when WestJet dollars are issued through promotions, compensation, or limited-time promotional offers, when they will expire. You can keep tabs on expiry dates, as applicable, by visiting the  Expiring WestJet dollars  page in your WestJet Rewards account.

Why do I require a WestJet Rewards ID?

A WestJet Rewards ID is required to create a WestJet Rewards account. If you do not already have a WestJet Rewards ID, one will be created for you upon approval of your credit card application and you will also be automatically enrolled in WestJet Rewards, giving you the ability to also earn WestJet dollars when you fly with WestJet. You can use your WestJet Rewards ID to sign in to your WestJet Rewards account to keep track of your accumulated WestJet dollars. You will also need to use it on our website or provide it when you call us to redeem your WestJet dollars. To earn WestJet dollars when you fly with WestJet, be sure to select WestJet as your loyalty program and input your WestJet Rewards ID in the member number field when booking flights on westjet.com or provide it to us when you call, or ask your travel agent to include your WestJet Rewards ID on your reservation.

How can I access my WestJet dollars balance and other account information?

Once you've been approved for your WestJet RBC Mastercard or WestJet RBC World Elite Mastercard, WestJet will email you a WestJet Rewards ID and temporary password (if you do not already have a WestJet Rewards ID), along with instructions on how to sign in and change your password. Simply enter your WestJet Rewards ID and password  here  to access your account and view your WestJet dollars balance.

Where can I find more information about all the benefits of my card, including insurance coverage?

Full details on the WestJet RBC World Elite Mastercard can be found at  rbc.com/westjetworldeliteinfo . Full details on the WestJet RBC Mastercard are available at  rbc.com/westjetcardinfo .

How can I use my WestJet dollars?

WestJet dollars can be used like cash to pay for all or part of the base fare of an eligible WestJet flight, WestJet Vacations package or a WestJet Vacations land-only booking, available on westjet.com or through WestJet’s contact centre. Effective February 29, 2024, WestJet dollars can also be used to pay for all or part of the base fare of an eligible Sunwing Vacations package booking made through Sunwing’s contact centre. WestJet dollars cannot be applied against taxes, fees or charges and can only be used for new bookings.

Exception : Certain WestJet dollars refunded by WestJet Vacations due to travel disruption can be redeemed for a future vacation package, including the taxes and fees, and will be valid for 12 months.

For more information about eligible flights and vacation packages, visit our WestJet dollars page .

Do I need a minimum amount of WestJet dollars to redeem?

Yes, and the minimum redemption amount required varies by booking type.

• For WestJet flights in Economy, Premium or Business, a minimum of 15 WestJet dollars per guest, per direction of travel, applies.
• For flights purchased with a Member Exclusive fare, the entire base fare for all guests on the booking must be paid with WestJet dollars.
• For WestJet Vacations packages or Sunwing Vacations packages, a minimum of 50 WestJet dollars per booking applies.

Can I use my WestJet dollars toward taxes, fees and charges?

No. WestJet dollars can only be used toward the base fare or base package price at the initial time of booking of your flight or vacation package. Taxes, fees and charges must be paid with a credit card at the time of booking.

Exception : WestJet dollars refunded by WestJet Vacations due to travel disruption can be redeemed for a future vacation package, including the taxes and fees, and will be valid for 12 months.

Can I use WestJet dollars to book flights on other airlines or with hotel or car rental partners?

Members may redeem WestJet dollars on any flight marketed by WestJet, including code-share flights operated by Aeromexico, Air France, Delta, KLM or Qantas. To book a code-share flight offered by WestJet,  book online  or  contact us by phone . Redemptions on hotels and car rentals are not available at this time.

Can I use my WestJet dollars to book a flight or vacation package for someone else?

Yes. To ensure security of your WestJet dollars account, a booking made using your WestJet dollars must be made by you and directly with WestJet or Sunwing.

Can I transfer my WestJet dollars to another person who holds a WestJet Rewards account?

Yes. You are allowed to transfer WestJet dollars of any amount to another account holder for a fee of $50-$59 per transfer. The fee must be paid with a credit card at the time of transfer.

To request a transfer of WestJet dollars, please  call us and we’ll confirm the details and/or obtain your payment information.

How do I make a booking using my WestJet dollars?

To book a flight and redeem your WestJet dollars, you can either 

To book a flight and redeem your WestJet dollars, you can either   book online  or  call our contact centre . To redeem WestJet dollars on a vacation package, you can either  book online   or  call WestJet Vacations . To redeem WestJet dollars on a Sunwing Vacations package, you can call Sunwing Vacations contact centre . 

When I make a change to a reservation, and WestJet dollars were used toward the original payment, can I use WestJet dollars to pay for the difference in fare?

No. WestJet dollars may be used on a new reservation only. All changes after the original booking date that result in an amount owing, including fare or fees, must be paid for with another form of payment, such as a credit card.

Can I use WestJet dollars and Travel Bank credits to pay for a flight?

Yes, this is possible in certain instances. When booking a flight on westjet.com, WestJet dollars and Travel Bank can be used together when making a booking for multiple guests, or when adding extras such as seats, for example. If these two payment types do not cover the remaining amount, you will be prompted to use a credit card for the balance. 

Can I redeem online at westjet.com, westjetvacations.com or sunwing.ca?

Yes. You can redeem WestJet dollars on flights or WestJet Vacations Packages when you book online . For Sunwing Vacations packages, redemption is currently not available online; please call their contact centre . 

Can I redeem my WestJet dollars through my travel agent?

Yes. Your travel agent can redeem WestJet dollars on your behalf, through the WestJet or Sunwing contact centre at the time of booking. You (the WestJet Rewards member) must be one of the travellers on the booking for a travel agent to complete the redemption.

Can I redeem my WestJet dollars on a group booking?

No. WestJet dollars can only be redeemed on individual bookings; they cannot be redeemed on WestJet air-only group bookings or WestJet or Sunwing vacation package group bookings.

What will happen to my WestJet dollars if I need to change or cancel my flight?

If WestJet dollars have been used as a form of payment on a fare where a change or cancellation is allowed, you’ll need to  contact us by phone to make changes to your reservation. Change or cancellation fees may apply. If you cancel your flight, any WestJet dollars redeemed on the reservation will be returned to your account and the original expiry date of the WestJet dollars (if applicable) will continue to apply. Please be aware that Basic fares are 100% non-refundable with no change options allowed; as such, any WestJet dollars used on a Basic fare booking will be forfeited.

For changes on a Member Exclusive fare (booked with WestJet dollars), original booking must be cancelled and a new booking made, subject to Member Exclusive fare availability. This cancellation and rebooking can be done on  Manage Trips , by calling our  Contact Centre , or through the priority support numbers available to  Platinum  and  Gold  members. 

What will happen to my WestJet dollars if I need to change or cancel my WestJet Vacations or Sunwing Vacations package?

If the change or cancel results in a refund to the original form of payment(s), the WestJet dollars may be returned to your WestJet Rewards account.

How do I buy WestJet dollars?

Sign in to your account  with your WestJet Rewards ID and password and select "Buy WestJet dollars". Your order can be charged to a valid Mastercard (including either WestJet RBC ®  Mastercard ‡ ), Visa, Discover, Diners Club, JCB or American Express credit card. WestJet dollars can only be purchased online. Just like earned WestJet dollars, purchased WestJet dollars can be used for any reward redemption.

Is there a minimum or maximum amount of WestJet dollars that can be purchased?

WestJet Rewards members must purchase a minimum of 25 WestJet dollars per transaction, up to a maximum of 3,000 WestJet dollars per calendar year.

Can I get a refund on the WestJet dollars I bought?

No. WestJet dollars purchased are non-refundable.

Does buying WestJet dollars count towards my tier qualifying spend for Silver, Gold, or Platinum status?

No. Buying WestJet dollars does not count towards tier qualifying spend to achieve or retain top-tier status, nor does it count towards milestone qualifying spend to earn milestone awards.

How long will it take for the WestJet dollars I bought to appear in my account?

Generally, WestJet dollars that you buy will appear in your account immediately after you complete your purchase, but please allow up to 48 hours.

Will the WestJet dollars I bought expire if I don’t use them right away?

In June 2017 we made some  changes to WestJet dollar expiry  and WestJet dollars purchased through points.com no longer expire. They are yours to keep for as long as you want, and use whenever you’d like.

Effective June 6, 2017, we’ve made some changes to WestJet dollar expiry. Most WestJet dollars no longer expire, but some still will. We can explain.

WestJet dollars directly earned from purchase transactions with WestJet or its partners, including a WestJet Credit Card, will no longer expire. We refer to these as base WestJet dollars as they represent the base amount, or minimum, you earn on eligible transactions.

Bonus WestJet dollars awarded through promotions, compensation, or limited-time promotional offers will continue to have expiry dates.

Need an example? Let’s say you’re a Silver Rewards member and you’ve paid for and taken a flight with WestJet – the base amount of WestJet dollars you earned (i.e. 3% back in WestJet dollars on WestJet flights) are yours to keep for as long as you want, and use however you’d like. No expiry. Then, on your next trip you decide to take advantage of a Rewards offer which awards bonus WestJet dollars. The bonus WestJet dollars you’ve been awarded will have an expiry date. So basically, base WestJet dollars don’t expire; bonus WestJet dollars do.

Please note: As communicated by email on May 13, 2021, we are giving members with expiring WestJet dollars more time to use them while travel is affected by COVID-19:

• WestJet dollars that expired between March 1, 2020 and May 9, 2021 have been reinstated to members’ accounts and will be available for use until May 10, 2022.
• WestJet dollars that were due to expire between May 10, 2021 and September 30, 2021 have been extended one year from the original expiry date.

To view updated expiry dates, visit  Expiring WestJet dollars .

Do you have more examples?

Need a binary, either/or representation? We’ve got a chart.

Does this only affect WestJet dollars I earn as of June 6, 2017? What about the WestJet dollars already in my account?

This also applies to WestJet dollars already in your account. So, if you have base WestJet dollars that were previously set to expire, such as those earned through purchases on a WestJet RBC ®  World Elite Mastercard ‡ , the expiry dates have been removed; however, any bonus WestJet dollars awarded or gifted to you, such as through a limited-time offer or as compensation, will continue to maintain the original expiry dates.

How can I check if I have expiring WestJet dollars?

You can easily find this information when you sign in to your WestJet Rewards account and check the  Expiring WestJet dollars  page.

How can I ensure that I use expiring WestJet dollars first when I redeem?

We take care of that for you. All of WestJet’s booking systems are configured to automatically use the earliest expiring WestJet dollars first. All you need to do is decide where and when you want to go.

Where can I find more information on WestJet dollar expiry?

For our full legal terms and conditions, see our  WestJet Rewards terms and conditions .

Helpful links

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west jet credit transfer - Air Travel Forum

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I'd assume you'd need to contact Westjet to do the transfer, so why not ask them?

You should be able to transfer. Not sure if you are talking about WestJet Dollars or Travel Bank credits:

1) For Travel Bank credits: Travel Bank credits can only be transferred through our contact centre. Please contact us at 1-888-937-8538. We'll be happy to help. ( http://www.westjet.com/guest/en/travel/basics/fares/travel-bank.shtml#11 )

2) For WestJet Dollars: You are allowed to transfer WestJet dollars of any amount to another account holder for a fee of $20-$23 per transfer. ( https://www.westjet.com/guest/en/help/rewards-program.shtml#4_6 )

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