Dodge Journey: How To Reset UConnect

If your Dodge’s infotainment screen or system is glitching or freezing out, don’t fret. Bad updates, overloaded memory, or temporary electrical issues can all cause the system to temporarily bug out.

Luckily, you can reset the UConnect system or the car’s electronics to remove the most common issues.

How to Reset UConnect in Dodge Journey

Ever since the second major release of UConnect, the system can be soft reset solely through the infotainment buttons on the console. You’ll need to turn on the vehicle, but it’s recommended to keep the engine off. Here’s what you need to do:

  • Press and hold the “Volume” and “Tune” buttons on the infotainment system.
  • Wait until the screen goes blank or displays the Dodge logo.
  • Release the buttons and wait for a bit.
  • The system should automatically restart, displaying the Dodge logo and other startup information.
  • You can now use the infotainment system normally.

For the oldest version of UConnect, it’s best to turn off the car, wait a few minutes, then turn it on again.

In newer vehicles, you can also find a second option for soft-resetting the system:

  • Press and hold the “Up” and “Down” arrows on the console (for climate controls). In some cars, you may need to press the “Phone” and “Mute” buttons at the bottom of the console.
  • Wait until the “Engineering Menu” shows on the screen.
  • Use the scroller on the screen to go to “Reset to factory settings.” You can also choose to reset the radio (“Reset radio”) only if that’s your primary concern.
  • Select the option on the touchscreen, then hit “Yes” to confirm.

This option won’t work if the screen itself is unresponsive, but it completely removes previous settings and updates that may be messing with the system.

How to Reset a Dead Infotainment System

If the entire infotainment system is unresponsive and the screen is completely black, then it may have blown a fuse or another electrical component.

The fuse box for Dodge Journeys is typically located under the glovebox. It has a lid that opens by hooking one finger into the gap and pulling. The lid should also have a printed or etched fuse box plan inside.

You need to replace the 10A fuse in the second row of fuses (second on the right). Turn off the car before pulling the fuse and check it with a multimeter to ensure it’s actually blown. Consult the fuse plan on the lid or the owner’s manual to ensure you’re replacing the correct fuse.

If the fuse is not blown, put it back into the box and try to start the radio system. If that still doesn’t work, you may have a deeper electrical issue that warrants a professional inspection.

Reset the System by Draining the Car

As a last resort, you can remove the battery for the car and drain its electricity to hard reset the UConnect system:

  • Open the hood.
  • Remove the cables from the battery (starting with the negative).
  • Honk the horn or turn on the headlights to drain the battery completely.
  • Wait for a few minutes.
  • Reconnect the battery cables (positive first this time).
  • Start the car and check the infotainment system.

What If the Screen Is Different?

In some cases, resetting the system will change how your infotainment screen and options look. That’s because factory settings will likely revert UConnect to an older version with a different UI. Typically, leaving the car alone for a few minutes with an active internet or cellular connection will prompt it to download the latest UConnect version and fix the issue.

If this doesn’t happen, navigate to “Settings” on the screen and select “Software Update.” This option has been relocated on the display a few times on different UConnect versions and may also be named differently depending on the version. You can typically find the current version number at the bottom of the screen while the system boots. Check the UConnect website for the operating manual for that specific release.

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23 thoughts on “dodge journey: how to reset uconnect”.

This absolutely did not work

Doesn’t work

Same, did not work on my radio

My Dodge Journey Uconnect still down or no operationnal

It should be in your manual.

I have my manual and it says nothing

Did not work and this is very frustrating

did not work for my 2013 dodge journey sxt still can’t connect to bluetooth very sad

How do I preset radio station in 2015 dodge journey

Tried to reset my uconnect but the procedure I found did not work. Still uconnect is unusable. Haven’t been able to use my unconnected for over 2 years and yet Dodge wants to charge me over $200 to fix it because it’s supposedly the module. Dodge should add this problem as a defect. Angry, frustrated 🤬😡

I agree, we pay a lot of money for these options and I am tired of the vehicle industry just washing their hands of their responsibilities to their clientele.

I sold my 2019 dodge charger after 6 months because of this issue, I drive to much for something so trivial to irritate me every single day. Took it in multiple times to get it fixed and the dealer couldn’t/wouldn’t fix it.

That’s hilarious. Up here in Canada it cost me over $1000 to replace. Then it went out a couple of months later.

My 2015 Journey crossroad’s uconnect will not come on after I start the vehicle until a few miles down the road. this happens mostly during cold weather; vehicle is garage kept.

I found a loose connection in the back of my 8.4 uconnect screen that was loose which caused it not to come on or sometimes go out and back on. I pulled all connections apart sprayed some electrical cleaner on them and replaced the connection, haven’t had any more problems sense. Search on You-Tube for instruction on how to remove the device.

I NEED A “HARD” RESET!!! NOBODY GETS THIS??? WILL NOT WORK AFTER FIRESTONE REPLACED BATTERY!!!

Uconnect is GARBAGE. It got corrupted during the update process! NAV never worked since.

Same for me. Don’t know what I can do now, feel certain it’s software not hardware!

I have follow the steps but my dodge journey sxt 2016 uconnect is not connecting

2016 Dodge Journey USB works with IPOD, but not bluetooth. Smartphone connects to Uconnect via bluetooth with no problem, weird thing is, my 2013 Dodge Avenger has no problem via blue tooth with smartphone or Ipod.

I got my self a aux/bt wireless connector / adapter that I plug on the aux input under the armrest with USB power connect my phone and there we go.. Bye bye frustration go away.. Costs me 8 bucks…

I bought a rt model in germany not long ago, the same, total crap, I read everything possible, even about fuse 131,128, total shit, as written above, software sucks from 2012 to 2016 unconnect crap,

Well I have no hope now, having g same problem, I’m not paying for the to fix this bs, guess I just use my bt speaker in car smh

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[Solved] Dodge Journey Bluetooth Not Working (Simple Fix)

If you’re a Dodge Journey car owner, chances are that you have experienced some trouble with your Bluetooth connections. Whether it be connecting to the vehicle or staying connected, this can be a frustrating issue.

Fortunately, in this article there are several steps that you can take to troubleshoot and hopefully fix issues you may have with your Bluetooth connection in your Dodge Journey.

Why is Dodge Journey Bluetooth Not Working?

The first step is to understand why your Bluetooth connection may not be working. There are a few potential causes, so you must take the time to identify which one applies to you. Common reasons include:

Low Battery

Outdated software, interference from other signals, improper connection setup, faulty device firmware/software updates, bluetooth not activated or enabled on the device, incorrect pin or passcode entered.

  • Incorrect Network Settings

The Device is Not Compatible with Bluetooth

Errors with the bluetooth connection, poor connection or signal strength, too far away from the bluetooth device, the device is paired with another device, the vehicle’s infotainment system needed resetting or updating.

The first thing to check is your device’s battery.

Make sure your device has enough power before trying to pair it with your Dodge Journey.

A low battery can prevent the connection from being established in the first place, or it can cause an existing connection to drop out.

Signs: You may see a message on your device that it is running out of battery.

Your device may also take longer than usual to connect or disconnect from other devices, such as headsets or car audio systems.

Solutions: Make sure that the device you’re trying to connect has enough power for a stable Bluetooth connection.

If the battery is low, charge it before attempting to reconnect with your Dodge Journey again. Once it is fully charged, you should be able to establish a connection.

Your device may also be running an outdated version of the software, which can prevent the connection from being established in the first place.

Visit the manufacturer’s website and download any available updates for your device.

Signs: You may notice that your device is displaying an error message or a warning message that it is out of date.

Solutions: To ensure a stable connection with your Dodge Journey, make sure that the software on both devices is up-to-date.

Check for any available updates on your device’s settings page and then attempt to reconnect with your Dodge Journey once the updates have been installed.

  • Go to your car settings and select the “Bluetooth” option.
  • Select “Update Software”.
  • Follow the instructions on the screen to complete the update process.
  • After the update is complete, try connecting your device again.

If you are still having issues, try restarting your device or your car’s Bluetooth system.

After troubleshooting, you should be able to successfully connect your device to the Dodge Journey’s Bluetooth system.

Sometimes, interference from other signals can disrupt the Bluetooth connection.

Wireless networks and other Bluetooth devices nearby can block the connection of your Dodge Journey. This interference is especially common in areas where wireless signals are dense, like airports or busy urban streets.

Signs: Your Dodge Journey may experience the following signs of interference: Bluetooth connection drops intermittently, Slow or choppy audio transmission and Inability to connect to other devices.

Solutions: Fortunately, there are measures you can take to reduce this kind of interference and hopefully restore your Bluetooth connection.

To start, try moving away from any electronic devices that might be causing disruption. You can also change the frequency of your Bluetooth connection to a less congested channel.

To avoid this issue, make sure that you are not in an area with a lot of wireless activity. It is also best to turn off any Wi-Fi networks or cellular connections while attempting to connect your device to the Dodge Journey.

If the Bluetooth device is not properly connected to your Dodge Journey, you may experience issues with its connection.

Signs: Improper setup can lead to problems such as slow audio transmission or inability to connect other devices.

Your Dodge Journey might also display the following signs of an improper connection setup – difficulty connecting with other devices, inadequate audio streaming quality and unreliable connection.

Solutions: To fix this, check the connection settings of your Dodge Journey’s Bluetooth device. Make sure that both devices are properly paired and all the necessary settings have been enabled.

Additionally, try toggling the Bluetooth on and off to reset its connection to your vehicle.

It is also possible that the Bluetooth device’s firmware or software has been updated incorrectly, resulting in a faulty connection with your Dodge Journey.

Firmware are programs pre-installed in a device that control how the device functions. While software updates are commonly used to improve the performance of a device, but if an incorrect version is installed, it could lead to connectivity issues.

Signs: Incorrect updates will often lead to errors such as slow audio streaming, inability to connect to other devices and unreliable connections.

Solutions: To fix this issue, you should first update all necessary drivers on your Dodge Journey. Additionally, reset the Bluetooth device’s settings and try again. If this fails, you might need to manually update the firmware/software of your device.

You must always check for updates on both devices before connecting them. This will ensure a more stable connection with better audio streaming quality.

Steps to Update the Software of Dodge Journey Bluetooth:

  • Start by connecting the device to your Dodge Journey’s Bluetooth system.
  • Go to the device’s settings and locate the ‘Software Update’ option.
  • Select ‘Update Software’ and follow the on-screen instructions accordingly.
  • Wait for the download to finish before disconnecting the device from your Dodge Journey.
  • Now turn off the device and restart it for the new software update to take effect.
  • Turn on your Dodge Journey’s Bluetooth again, and make sure that your device is now connected properly.

If the Bluetooth on your device is not enabled or activated, you won’t be able to connect it to the Dodge Journey.

Signs: You will know that Bluetooth is not activated or enabled on your device when you don’t see the Bluetooth icon in your Settings menu.

You should also check whether your device has a version of software that supports Bluetooth connections, as this may affect your ability to connect to the Dodge Journey.

Take Time to Pair Your Device with the Vehicle as it can take several minutes to pair your device with the Dodge Journey, so be sure to give it enough time.

Once you’ve ensured that your device and vehicle are both on and ready to pair, select the “Pair” option from the Bluetooth menu of your device.

You may need to enter a code provided by the vehicle before the process is complete.

To enable or activate Bluetooth on your device, please take the following steps:

  • Open “Settings” on your device.
  • Select “Bluetooth” in the settings menu.
  • Ensure that the Bluetooth feature is toggled ON and visible.
  • Go back to the main Settings page and select- “More” to access additional settings.
  • Select the option to enable or activate a Bluetooth connection with the vehicle.

You should now be able to connect your device using Bluetooth when in range of the Dodge Journey. Be sure to check that you are within range for it to work properly as this can also affect connection and sound quality.

If the incorrect PIN or passcode is entered when trying to pair your device with the Dodge Journey, it will not be able to connect.

Solutions: To resolve this issue, try deleting and re-pairing your device using the correct code. You can also reset both the vehicle’s Bluetooth connection and that of your device to ensure that the pairing process runs as smoothly as possible.

With a few simple steps, you should now be able to troubleshoot any Bluetooth connection issues with your Dodge Journey.

Incorrect Network SettingsIf incorrect network settings have been applied to your device, it could prevent it from connecting to the Dodge Journey via Bluetooth. To ensure that this isn’t the issue, try resetting the network settings on both your device and vehicle.

To reset the network settings of your device, follow these steps:

  • Go to “Settings- Select the option to “Reset Network Settings”
  • After resetting your device’s network settings, repeat this process for the vehicle.

This should ensure that all networks associated with your Dodge Journey are properly set up and ready to connect via Bluetooth.

Sometimes, the device you are trying to connect may not be compatible with the Dodge Journey. To avoid any issues arising in this case, always check that your device is Bluetooth-capable and also has the correct version of Bluetooth installed (if applicable).

Solutions: To make sure your device is compatible with the vehicle’s Bluetooth connection, take the following steps:

  • Look up the version of Bluetooth your device is compatible with and make sure it matches the version installed on the Dodge Journey.
  • If you find that your device is not compatible, try connecting a different device with one that is compatible.

By taking these measures, you can ensure that any incompatibility issues between your device and the Dodge Journey are addressed.

If you have verified that both your device and the Dodge Journey have compatible Bluetooth versions, but the connection still isn’t working, then there may be some errors occurring on the vehicle side of things.

In some cases, you may encounter error codes when attempting to connect your device to the Dodge Journey via Bluetooth. Some common error codes that can appear include ERROR-11, ERROR-14 and ERROR-17.

Each of these error codes is associated with a different issue relating to the Bluetooth connection and needs to be addressed differently to establish a successful connection.

Solutions: To diagnose this issue, try restarting your car and completely disconnecting any other devices from its Bluetooth connection.

Once this is done, try connecting your device again and see if the connection works.

On certain occasions, the connection between your device and the Dodge Journey may be weak or unreliable. This can occur if the vehicle is located too far away from your device, or if there are any obstructions in the way of the signal (e.g. walls or furniture).

Poor connection between devices may be indicated by several symptoms, such as choppy audio playback, music skipping or interruption in streaming.

It can also lead to slow data transfers between the two devices and even disconnection when attempting to make calls.

Solutions: If you encounter any issues with poor signal strength, try moving closer to the car or relocating any obstructing objects to improve the signal strength.

You can also try connecting via an external device such as a Bluetooth dongle or a car phone holder, which may help to provide a more reliable connection.

Sometimes, your Dodge Journey might be too far away from your device for a successful connection. This is especially true if you leave the car outside while attempting to connect your phone.

Signs: The symptom of being too far away will be noticed when you try to connect your device, but it does not appear in the list of available Bluetooth devices on your phone. Additionally, if the connection is successful, it may be unreliable and suffer from poor signal strength.

Solution: To ensure that a successful connection is made, make sure you are within range of the Bluetooth device before attempting to connect.

Your Dodge Journey may be paired with another device, such as a laptop or tablet, and thus unable to pair with a new device.

Signs: This symptom will usually manifest itself when you cannot find your device in the list of available Bluetooth devices on your phone. Additionally, sometimes the connection is successful but episodic and unstable.

Solution: To solve this issue, go to the settings page on your Dodge Journey’s infotainment system and delete any existing pairings before attempting to connect with a new device.

If these solutions do not work for you, try resetting that causes Dodge Journey Bluetooth not to work, The resetting process for your Dodge Journey’s Bluetooth can be done within the infotainment system.

To do this, go to Settings and then navigate to Network & Connectivity. From there, you should see an option that lets you “Forget” any existing pairings. Select that option and then reboot your device before trying to connect again.

If the above solutions do not work, it may be necessary to reset or update your Dodge Journey’s infotainment system. This can often resolve any issues with Bluetooth connectivity.

Signs: This symptom can manifest itself when your device is paired successfully but the connection is unstable or constantly dropping.

Other signs include if the infotainment system takes too long to respond to commands or does not recognize your device altogether.

Solution: To solve this issue, try resetting your vehicle’s infotainment system. You can do this by accessing the Settings page and going to System Updates.

From there, you should see an option that lets you “Check for Updates”. Selecting this will allow you to install any necessary updates and should fix your Bluetooth connection issues.

If these solutions are not successful, try rebooting the infotainment system. This option is also available on the System Updates page. Select “Reboot” and wait for the system to restart before attempting your connection again.

How do you reset the Bluetooth in a Dodge Journey?

If you’re having problems with the Bluetooth in your Dodge Journey, a simple reset may help. Here are the steps on how to do it:

  • Start by turning off both your phone and the vehicle’s Bluetooth connection.
  • Next, open up the Settings app from your phone and select Bluetooth.
  • Then, turn off or disable all Bluetooth devices that are currently connected.
  • Finally, restart the vehicle and then your phone, and then try connecting to the Dodge Journey’s Bluetooth system once again.

If this reset doesn’t work, it might be worth taking a look at the user manual for further troubleshooting steps related to your Dodge Journey’s Bluetooth system.

It may be that you need to visit your local dealership for deeper diagnostics and repairs.

In conclusion, If all the troubleshooting tips fail, contact an authorized service center for further assistance and professional evaluation of the issue.

They are well-versed in Dodge vehicles and have the necessary tools to diagnose and repair any issues with your vehicle’s Bluetooth

You can also contact the dealer or manufacturer for assistance if you are unable to find a solution. They may be able to provide further advice and help guide you through the process of getting your Dodge Journey’s Bluetooth working again.

Ultimately, it is important to take the necessary steps to get your device running again to stay safe and connected while driving.

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Home » Troubleshooting » Dodge Journey Bluetooth not working – causes and how to fix it

Dodge Journey Bluetooth not working – causes and how to fix it

Dodge Journey allows drivers and passengers to connect their smartphones, stream music, and make hands-free calls via Bluetooth. However, there are instances when the Bluetooth in Journey may encounter issues, leaving users frustrated and disconnected. In this article, we will explore common causes for car Bluetooth problems and provide practical solutions to get it up and running again.

Dodge Journey

Bluetooth, being one of the most popular wireless technologies, enables drivers to integrate their smartphones seamlessly with the car’s entertainment and communication systems. However, just like any technology, Bluetooth connections can encounter hiccups, leading to issues such as pairing failures, audio interruptions, and dropped connections. Understanding the underlying causes and knowing how to troubleshoot these problems is essential for a smooth and enjoyable driving experience.

1. Bluetooth is disabled

Verify bluetooth is enabled in the smartphone.

Before delving into complex troubleshooting steps, it’s essential to start with the basics. Ensure that Bluetooth is enabled on your iPhone or Android device. For most smartphones, you can access the Bluetooth settings through the quick settings menu or the main settings app. Turn on Bluetooth and keep your smartphone’s Bluetooth screen open as as you connect your phone to the infotainment system of Journey.

dodge journey bluetooth reset

Verify Bluetooth is enabled in Journey

The next crucial step is to confirm that Bluetooth is enabled in the infotainment system of your Journey. Access the infotainment system’s settings and navigate to the Bluetooth or phone menu. Make sure it is turned on, and the infotainment system is actively searching for nearby devices.

2. Forget old pairings

If your smartphone has been connected to multiple Bluetooth devices in the past, it might be trying to connect to a previously paired device instead of your Journey infotainment system. To resolve this, go to your smartphone’s Bluetooth settings and look for any previously paired devices. Select “Forget” or “Unpair” for all the listed devices except your car’s infotainment system.

3. Restart Devices

Sometimes, Bluetooth connectivity issues can be resolved by a simple restart. Turn off both your smartphone and the infotainment system of your Journey. Wait for a few seconds and then turn them back on. This process can help clear any temporary glitches that might be affecting the Bluetooth connection.

dodge journey bluetooth reset

4. Re-pair your phone

Re-pairing your phone with your Dodge Journey can be an effective solution for resolving persistent Bluetooth connectivity issues. Re-pairing essentially establishes a fresh connection between your smartphone and the car, which can help to clear any underlying glitches or conflicts.

Unpair the Existing Connection

Before re-pairing, you’ll need to remove the existing Bluetooth connection between your smartphone and Journey. This will ensure a clean slate for the re-pairing process.

Follow these general steps to unpair your phone:

  • Go to the Bluetooth settings on your smartphone.
  • Locate the list of paired devices and find the entry for your car’s infotainment system.
  • Tap on the “Forget,” “Unpair,” or “Remove” option next to your car’s entry to disconnect it.
  • Now re-connect your phone with the infotainment system via Bluetooth again.

dodge journey bluetooth reset

5. Reset network settings

Resetting network settings on your smartphone is another troubleshooting step that can be beneficial in resolving Bluetooth connectivity issues with your Journey. This process resets all network-related settings, including Wi-Fi, cellular data, and Bluetooth configurations, to their default values. Here’s how you can reset network settings on both an iPhone and an Android device.

Reset Network Settings on iPhone:

  • Open the Settings app on your iPhone.
  • Scroll down and select “General.”
  • Scroll to the bottom and tap on “Transfer or Reset iPhone.”
  • Tap “Reset” on next screen.
  • Choose “Reset Network Settings.”
  • You may be prompted to enter your device passcode.
  • Confirm the action by selecting “Reset Network Settings” again.
  • Your iPhone will restart, and the network settings will be reset to their default values.

dodge journey bluetooth reset

Reset Network Settings on Android device:

Specific steps may vary slightly based on the Android version and manufacturer.

  • Open the Settings app on your Android device.
  • Depending on your device and Android version, look for either “System,” “System & updates,” “System & Reset,” or “General management.”
  • Select “Reset” or “Reset options.”
  • Choose “Reset Wi-Fi, mobile & Bluetooth.”
  • You may be asked to enter your device PIN or pattern.
  • Confirm the action by selecting “Reset settings.”
  • Your Android device will reset the network settings to their default state.

dodge journey bluetooth reset

After resetting the network settings on your smartphone, you will need to reconfigure some network-related settings, such as Wi-Fi passwords and Bluetooth pairings. Make sure to pair your smartphone with the infotainment system of your Journey again and test the Bluetooth connectivity to see if the issue has been resolved.

Keep in mind that while resetting network settings can often fix connectivity issues, it may not always solve the problem, especially if the issue is hardware-related. If Bluetooth problems persist after trying this step, consider exploring other troubleshooting options.

6. Update Firmware and Software

Outdated firmware and software can lead to compatibility issues, resulting in Bluetooth problems. Check your car manufacturer’s website and your smartphone’s settings for available updates. Keeping both devices up-to-date can often resolve Bluetooth connectivity problems.

dodge journey bluetooth reset

To update iOS on an iPhone, first, ensure you have a stable internet connection, and then connect your iPhone to a Wi-Fi network. Next, go to “Settings” on your iPhone and tap on “General.” From there, select “Software Update.” Your iPhone will check for the latest iOS update available. If an update is found, tap “Download and Install.” If prompted, enter your passcode.

Make sure your iPhone has enough battery life or keep it plugged in during the update. Once the download is complete, tap “Install” to begin the update process. Your iPhone will restart, and after a short while, the new iOS version will be installed, giving you access to the latest features, improvements, and bug fixes.

7. Factory reset the infotainment system

Performing a factory reset on your Journey infotainment system can be a viable solution to resolve persistent and complex Bluetooth issues that are not resolved through other troubleshooting methods. A factory reset will restore the system to its original settings, potentially clearing any software-related problems that were affecting the Bluetooth functionality. However, it’s important to remember that a factory reset will erase all personalized settings and data, so it should be considered as a last resort after trying other troubleshooting steps.

8. Try any other phone

If you’re experiencing Bluetooth connectivity issues in your Dodge Journey, trying a different phone can be a valuable troubleshooting step to isolate the problem. By connecting a different phone, whether it’s an iPhone or an Android device, you can determine whether the issue lies with your original smartphone or if it’s related to the car’s infotainment system.

Once the pairing process is complete, test the Bluetooth connection with the other phone. Make a hands-free call, play music, and use other Bluetooth functionalities to see if everything works as expected. If the connection works flawlessly with the other phone, it suggests that the issue might be with your original smartphone.

9. Hard reset your Journey

Disconnecting the main 12 volt battery of your Journey for about 15 minutes is another potential solution to resolve certain issues, including Bluetooth connectivity problems in the car’s infotainment system. This process is known as a “hard reset” and can help to clear any temporary glitches or errors that might be affecting various electronic systems in the vehicle, including the infotainment system.

Identify the Negative Terminal

The negative terminal on the battery is marked with a minus (“-“) sign and is usually colored black. Take note of its location.

Disconnect the Negative Terminal

Use a wrench or pliers to loosen and remove the bolt or clamp that secures the negative terminal to the battery post. Once loosened, carefully lift the negative terminal away from the battery post.

dodge journey bluetooth reset

Wait for 15 Minutes

After disconnecting the negative terminal, leave the car’s battery disconnected for approximately 15 minutes. This will allow any residual electrical charge to dissipate and ensure a complete reset of the car’s electronic systems.

Reconnect the Negative Terminal

After the 15 minutes have elapsed, reattach the negative terminal to the battery post and tighten the bolt or clamp securely.

Start your Journey

With the battery reconnected, start the engine of your Journey and let it run for a few minutes. During this time, various electronic systems, including the infotainment system, will initialize and reestablish connections.

Test Bluetooth Connectivity

Once the car is running, test the Bluetooth connectivity by pairing your smartphone with the infotainment system of your Journey and using various Bluetooth features to ensure everything works correctly.

Remember that a hard reset by disconnecting the battery should be used as a last resort after trying other troubleshooting steps. While it can help in resolving certain issues, it may also result in the loss of some personalized settings in your Dodge Journey. If the Bluetooth problem persists or if you are unsure about performing a hard reset yourself, it’s best to seek assistance from a qualified mechanic or an authorized dealer to avoid any potential damage to the vehicle’s electrical system.

10. Hardware issue

If you have exhausted all software-related troubleshooting steps and Bluetooth connectivity issues persist with Journey, it is possible that the problem may be related to a hardware issue. Hardware problems can be more challenging to resolve and may require professional inspection and repair. Here are some indications that the issue might be hardware-related:

Persistent Issues

If you have experienced Bluetooth problems consistently, even after trying various software fixes and different smartphones, it could be a sign of a hardware problem.

Inconsistent Connectivity

If the Bluetooth connection frequently drops or becomes unstable, it may be due to hardware-related issues within the Journey infotainment system.

No Devices Detected

If the infotainment system in Journey is unable to detect any Bluetooth devices, including smartphones and other accessories, it might be an indication of hardware failure.

Audio Quality Issues

If you experience distorted or poor audio quality during Bluetooth calls or music playback, it could be due to hardware problems with the Bluetooth module or related components.

If you suspect a hardware issue, it’s best to contact your car’s manufacturer or authorized service center for further assistance. They have the expertise and tools to diagnose and repair hardware problems accurately. Depending on the vehicle’s warranty status and the nature of the issue, the manufacturer may cover the repair costs.

Before seeking professional help, you can also check for any software or firmware updates specific to your car’s infotainment system. Occasionally, manufacturers release updates to address known hardware-related issues, and updating the system might resolve the problem.

Bluetooth connectivity issues between your smartphone and the infotainment system of Dodge Journey can be frustrating, but they are usually easily resolved by following a few troubleshooting steps. Ensuring Bluetooth is enabled on both devices, pairing them correctly, and checking for updates are essential starting points. Restarting or resetting devices can also help establish a stable connection. Remember to stay patient and methodical when troubleshooting, as the solution is often just a few simple steps away.

Dodge-Journey-washer

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dodge journey bluetooth reset

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dodge journey bluetooth reset

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Dodge Journey: Bluetooth Not Working. What's the Problem and How to Fix?

CarAraC

CarAraC auto mechanics and car experts

The Bluetooth function enables you to listen to your favorite music, audiobooks, or podcasts while on the road. Most Dodge Journey models use the Uconnect system to connect to your mobile device. Your trips become boring when Bluetooth stops working.

The problem may start with your device or the Uconnect system. In this article, we look at all the possible reasons why Uconnect Bluetooth may stop working. We will also provide quick fixes to bring back exciting road trips.

dodge journey bluetooth isnt working

Reasons Why Your Bluetooth Is Not Working

Pairing your phone with the Uconnect system may fail because of phone or system glitches. The problems are usually easy to fix if you have installed an updated Uconnect version. The common reasons why Uconnect fails are a weak signal, phone bugs, faulty connections, and system bugs.

1. Poor Signal Strength

The Uconnect system will not connect with your device if the signal strength is poor. You can test the signal strength from the Uconnect website. Provide your vehicle model and year in the search bar. Check the signal strength following the instructions given. You can determine if the signal is poor, fair, or strong for your Dodge Journey model.

2. Uconnect Has a Problem

Uconnect can suffer issues or bugs like any other software, leading to pairing problems with other devices. You cannot diagnose the problem or fix a bug with the system. However, resetting and updating Uconnect fixes some bugs.

3. Your Phone Is Not Connected Properly

The Uconnect system may fail if your phone is not connected well. Sometimes the device fails to complete the pairing process, especially if it has been connected to other devices. In addition, you may have skipped some security checks and auto prompts when connecting to the Uconnect system. Consequently, the phone blocks any pairing attempts.

The auto-accept and security prompts are different for each phone model. Restart the pairing process to verify all the checks. The problem could also be with the Bluetooth settings on your phone. Reset the phone to enable wireless connections with other devices.

4. Device Malfunctions

The Bluetooth function on your phone may be working properly, but the device has other bugs or glitches. Malfunctions may cause the phone to suspend all operations as it tries to reboot the system. Restarting the device will fix the glitch.

Network problems and pending system updates may also cause Bluetooth to malfunction. Check if your network is working well and reset it, if necessary. In addition, check for any operating system updates that you may have skipped and install them.

What to Do When Your Uconnect Bluetooth Is Not Working

You can fix most Bluetooth problems without calling your mechanic or car dealer. However, you must ensure that the solutions you attempt apply to your car and phone model. For instance, each car model has different instructions for resetting the Bluetooth function and installing updates. This guide discusses the solutions that work for most Dodge Journey models.

1. Ensure That Your Phone is Discoverable

You may have trouble with the Bluetooth connection if Uconnect cannot find your phone. Confirm that your phone is discoverable before checking other functions. The process is simple. Open the Bluetooth settings on your device and turn on the "discoverable" mode.

The terms may differ depending on your phone model, but the point is to ensure that other devices can find and connect to it. In addition, ensure that the security settings allow you to use Bluetooth and other external connections.

2. Restart Your Phone

Sometimes fixing the Bluetooth connection problem is as simple as restarting your device. If your phone is discoverable but not pairing properly with Uconnect, power it off or remove the battery for a few minutes, and then turn it on. Restarting the phone resets the Bluetooth function, enabling other devices to connect easily.

Restarting the devices also fixes any other glitches and prompts you to install the latest updates. If restarting does not activate the Bluetooth function, you can reset the phone to factory settings. Save any data that you may lose in external storage before resetting the phone to factory settings.

Another tip is to close other running apps that slow down your phone. For instance, you may be trying to play music through an app with bugs. Limit the number of running apps when pairing the phone with Uconnect and check if the connection is better.

3. Clear the Pairing History

After restarting the phone and closing unnecessary apps, delete the pairing history on your phone and vehicle. Go to the Bluetooth settings on your phone, trace the Uconnect connection, and delete or forget it. You need to do the same on the Uconnect system on your Dodge Journey.

You can reset the Bluetooth connection in the vehicle by turning off the ignition key for a few seconds and turning it back on. Alternatively, you can follow these steps to delete the pairing history:

  • Open the Uconnect settings on your car's display unit and then tap the Connections button.
  • Scroll down the connections list to identify and select your phone.
  • Locate the option to "Delete All Pairing History."
  • Select "Delete" on the pop-up menu.

Ensure that the phone is discoverable and reconnect the two devices again. If the connection is unavailable or poor, follow the other troubleshooting instructions below.

4. Disconnect Other Devices

The Uconnect Bluetooth system cannot connect to your phone if it is connected to another device. You or your passenger may have paired Uconnect with other devices unknowingly. Disconnect any other device first before pairing it with your preferred phone.

In addition, go to Bluetooth settings on your phone again and forget any other paired device. Connect your phone to the Uconnect system in your Dodge Journey again and test the strength of the connection.

5. Install Uconnect Updates

Uconnect developers release occasional software updates for different car models. The updates improve your experience and fix any bugs in older app versions. An outdated version may be slow to connect with your phone.

Visit the Uconnect website and search for the latest updates for your car model. In this case, enter your Dodge Journey year in the search bar. Download and install any updates using the instructions given. It is advisable to check for updates regularly, even when the app is working for the best user experience.

In most cases, you need at least 4GB of storage space on a USB drive to save the updated software on your computer. Plug the USB drive into your vehicle's infotainment center. Start the car and keep it in the run position.

Follow the prompts and provide the anti-theft code, which is available from an authorized dealer. The anti-theft code protects your car and its systems from breaches. In addition, installing all the latest updates ensures that the Uconnect system works at its optimal performance always.

Uconnect updates are free. The free version has the features you need to start the engine, lock the doors, activate the horn, and turn on the lights. However, you can upgrade your subscription to access premium features, such as stolen vehicle assistance, drive rating report, or roadside assistance call.

6. Reset Uconnect

Another simple solution is to reset the Uconnect system, especially when other troubleshooting tips do not solve the problem. The reset steps vary with the Uconnect version.

  • Turn on the ignition key on run mode and leave the vehicle in park.
  • Press and hold the Bluetooth connection or phone button for about 30 seconds and then release it. The display terms differ with the car model. Some models require you to simultaneously press the tuner knob and volume button for about 20 seconds. Accept any prompt to restart or reset the system.
  • The screen will display the vehicle brand and then go off for some time.
  • The display screen will show your vehicle brand again. Uconnect will restart and reset itself to the default settings.

The system will take you back to the main screen, where you can repair your phone. It is advisable to reset the system often to keep the connection strong.

7. Contact the Customer Service or Car Manufacturer

The tips shared here fix most of the Bluetooth issues. However, you can seek further assistance from Uconnect if the problem persists. The customer service is helpful with poor signal strength when resetting the system does not improve the connection.

If Uconnect customer support confirms that the signal is strong, check with your car manufacturer or dealer for an alternative solution. The car system may have security checks that hinder connections with third-party software.

Bluetooth may stop working if the Uconnect signal is poor or the software glitches. Malfunctions in your phone, including slow apps and a poor network connection, can cause Bluetooth problems. In addition, the pairing process may fail if you skip some security checks and auto-accept requests. Restarting your phone may solve glitches and reset the Bluetooth function.

You can reset the Uconnect system and install the latest updates for your Dodge Journey model for better performance. The Uconnect website lists all the updates and instructions for car owners to update their software. You can also upgrade your Uconnect subscription to enjoy premium features.

About the authors

The CarAraC research team is composed of seasoned auto mechanics and automotive industry professionals, including individuals with advanced degrees and certifications in their field. Our team members boast prestigious credentials, reflecting their extensive knowledge and skills. These qualifications include: IMI: Institute of the Motor Industry, ASE-Certified Master Automobile Technicians; Coventry University, Graduate of MA in Automotive Journalism; Politecnico di Torino, Italy, MS Automotive Engineering; Ss. Cyril and Methodius University in Skopje, Mechanical University in Skopje; TOC Automotive College; DHA Suffa University, Department of Mechanical Engineering

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UCONNECT® PHONE PAIRING INSTRUCTIONS

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HOW TO PAIR YOUR SMARTPHONE® 1

Pair your smartphone with Uconnect® to make and receive calls hands-free 2 stream your favorite tunes through your vehicle’s speakers and make the most of your driving experience. To get started, click or explore below for easy access instructions specific to your radio and device, a summary of your system’s features—and much more!

GENERAL SMARTPHONE PAIRING IN FOUR SIMPLE STEPS

Important! It’s easy to restore a lost or broken smartphone pairing, but you must first delete any existing pairing from both your smartphone and your vehicle before attempting to re-pair. Learn More

Under Settings, press the Bluetooth® button and turn Bluetooth on.

Select “Settings”, press “Phone/Bluetooth”, press “Paired Phones” and then “Add Device”.">Select “Phone”, Select “Settings”, press “Paired Phones” and then “Add Device”, or Select “Settings”, press “Phone/Bluetooth”, press “Paired Phones” and then “Add Device”.

Confirm that the passkey displayed on the vehicle touchscreen and your smartphone screen match. Or, if your smartphone prompts you to enter a PIN, enter the PIN displayed on your Uconnect® system* Note for Android™ Devices: If your smartphone stops scanning for devices, press the Scan button in the Bluetooth Menu. When prompted, allow access for Contacts and Messages downloads.">Select your Uconnect system from the device list. Confirm that the passkey displayed on the vehicle touchscreen and your smartphone screen match. Or, if your smartphone prompts you to enter a PIN, enter the PIN displayed on your Uconnect® system* Note for Android™ Devices: If your smartphone stops scanning for devices, press the Scan button in the Bluetooth Menu. When prompted, allow access for Contacts and Messages downloads.

Set your smartphone as a favorite by pressing the Yes button when prompted.

DEVICE-SPECIFIC INSTRUCTIONS AND MORE

Looking for phone pairing instructions specific to your radio and device? Want to know your system’s features from A to Z? We’ve got you covered.

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Learn more about pairing your smartphone with your Uconnect radio to get the most out of your driving and ownership experience.

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Uconnect ® Bluetooth Pairing Guide

Step 1: Complete the following steps on the system:

  • First, press the 'Phone' icon on the Uconnect ® Touch Screen.
  • Press 'Yes'

Step 2: Complete the following steps in the phone:

  • Select 'Uconnect' as the paired device.
  • When prompted on the phone, enter the 4-digit PIN number shown on the Uconnect Touch Screen and accept.

Step 3: Complete the following steps on the system

  • Once paired, you can set your phone as the favorite by pressing 'Yes.'
  • Your phone is now paired and ready for hands-free calling.
  • Press the Uconnect Phone button on your steering wheel to begin.

Helpful tips to improve Bluetooth performance with your Uconnect® system

Your phone won't pair to system

Your phone won't reconnect to the system after pairing

Your phonebook didn't download

Text messaging through your system doesn't work

You can't make a conference call*

You can't make a call while connected to the AUX jack

You're having trouble streaming music via Bluetooth®

Uconnect ® 4, 4C and 4C NAV with the 8.4-Inch Touchscreen Disconnecting a Smartphone or an Audio Device

  • Press the Pairing button on the touchscreen.
  • Press the Paired Phones and Audio Devices buttons on the touchscreen.
  • Press the Settings button located to the right of the device name.
  • The options pop-up will be displayed.
  • Press the Disconnect Phone button on the touchscreen.
  • Press the X to exit out of the Settings screen.

Deleting a Phone or an Audio Device

  • Press the Paired Phones and Audio Devices button on the touchscreen.
  • Press the Settings button located to the right of the device name for a different Phone or Audio Device than the currently connected device.
  • Press the Delete Phone button on the touchscreen.

Uconnect® 4 with the 7-Inch Touchscreen Disconnecting A Smartphone or an Audio Device

  • Press the Phone Settings button on the touchscreen.
  • Press the Disconnect Device button on the touchscreen.
  • Press the X button to exit out of the Settings screen.

Deleting a Smartphone or an Audio Device

  • Press the Delete Device button on the touchscreen.

Uconnect® 3 with the 5-Inch Touchscreen To disconnect a specific smartphone or Bluetooth ® audio device, proceed as follows:

  • Access the Settings menu.
  • Select the Phone/Bluetooth button.
  • Select the Paired Phones or Paired Audio list using the corresponding button on the display.
  • Select the specific device (smartphone or Bluetooth device).
  • Press the Disconnect button.

Deletion of a Mobile Phone or a Bluetooth ® Audio Device To delete a smartphone or Bluetooth ® audio device from a list, proceed as follows:

  • Select the device (mobile phone or Bluetooth device).
  • Press the Delete Device button.

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Learn About Connected Services

Pairing your phone is just the beginning. Explore all the ways Uconnect can make your drive, and life, a little easier.

Uconnect Care (General Inquiries)

Additional Resources

We're here to help. Check out our list of FAQs, and if we haven't addressed your concern don't hesitate to contact us .

Step 1: Complete the following steps on the system: First, press the 'Phone' icon on the Uconnect® Touch Screen. Press 'Yes' Step 2: Complete the following steps in the phone: Select 'Uconnect' as the paired device. When prompted on the phone, enter the 4-digit PIN number shown on the Uconnect Touch Screen and accept. Step 3: Complete the following steps on the system: Once paired, you can set your phone as the favorite by pressing 'Yes.' Your phone is now paired and ready for hands-free calling. Press the Uconnect Phone button on your steering wheel to begin.

This could be for multiple reasons, but try the following: First, perform a hard reset in the phone by removing the battery (if removable – see your phone's owner's manual). Next, delete the pairing history in your phone and Uconnect® system, which is usually found in the phone's Bluetooth® settings. Finally, verify you are selecting “Uconnect” in the discovered Bluetooth devices on your phone.

For information on how to activate your Uconnect subscription, visit the following: https://www.mopar.com/en-us/technology/uconnect.html

Typically, you will select 'Uconnect' from the device list. Next, confirm that the passkey displayed on the vehicle touchscreen and your smartphone screen match. Or, if your smartphone prompts you to enter a PIN, enter the PIN displayed on your Uconnect® system.

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Home & renters insurance, car repair estimates, read car content, jerry data & research, how do i reset bluetooth on a dodge journey.

My son took my Dodge Journey for a spin yesterday, and I think he must have messed with the Bluetooth because now my phone isn’t pairing to my car. How can I reset it?

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  • While sitting in your Dodge Journey, turn the key in the ignition but leave the car in park .
  • Press the volume button and tuner knob simultaneously for about 10 to 20 seconds.
  • The Uconnect touchscreen display will start flashing the word “Dodge” and then go dark.
  • Wait a few moments until “Dodge” reappears on the screen and then the Uconnect system returns you to the main screen.

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How to reset Uconnect on 2013 Journey R/T?

SergeM

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Hi, dear community. The Uconnect on my 2013 Journey R/T started acting up. It would cycle connect/disconnect the phone when trying to play the music from it via Bluetooth. It would connect the phone via Bluetooth and allow controlling it (dialing, initiating calls etc.), but the audio would not transfer from the phone to car's audio system. It happens to at least three different Android smartphones. I tried unpairing/re-pairing the phones. No result. Everything worked fine before for a few years. I recently upgraded Uconnect firmware with the most recent one available. It did not solve the issue. I thought to try resetting the Uconnect to factory defaults (either soft or hard reset). However, none of the ways of doing it I was able to google worked. A soft-reset (reboot) by pressing and holding audio on/off and tune/browse buttons does not have any effect. Entering the dealer menu by pressing and holding temp up, temp down, and front defrost does not help either; there is no option to reset in the menu. Could anyone please help me figure out a way of resetting the device. I am sure there must be one. I just wanted to try a reset before even considering spending some $480 + shipping on a new control module, especially considering that everything else in Uconnect works fine, and the BT/audio issue is not critical. Thank you!  

drdazza

hi I have the same year and the same problem very annoying  

DodgeCares

drdazza said: hi I have the same year and the same problem very annoying Click to expand...
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  • Dodge Manuals
  • JOURNEY 2019
  • User manual

Dodge JOURNEY 2019 User Manual

  • Quick reference manual (17 pages)
  • page of 212 Go / 212

Table of Contents

  • How to Find Your Owner'smanual Online
  • How to Use this Manual
  • Essential Information
  • Warnings and Cautions
  • Graphical Table of Contents
  • Instrument Panel
  • Ignition Switch
  • Keyless Push Button Ignition
  • Remote Start - if Equipped
  • How to Use Remote Start
  • To Enter Remote Start Mode
  • General Information
  • Vehicle Security Alarm - if Equipped
  • To Arm the System
  • To Disarm the System
  • Keyless Enter-N-Go - Passive Entry (if Equipped)
  • Child-Protection Door Lock System
  • Manual Adjustment (Rear Seats)
  • Front Heated Seats
  • Head Restraints
  • Supplemental Active Head Restraints (AHR) - Front Seats
  • Rear Head Restraint Adjustment
  • Rear Head Restraint Removal
  • Steering Wheel
  • Tilt/Telescoping Steering Column
  • Heated Steering Wheel - if Equipped
  • Exterior Lights
  • Multifunction Lever
  • Daytime Running Lights (DRL)
  • High/Low Beam Switch
  • Flash-To-Pass
  • Automatic Headlights
  • Headlights on with Wipers (Available with Automatic Headlights Only)
  • Headlight Time Delay
  • Fog Lights - if Equipped
  • Turn Signals
  • Wipers and Washers
  • Windshield Wiper Operation
  • Rear Window Wiper/Washer
  • Climate Controls
  • Automatic Climate Controls Overview
  • Climate Control Functions
  • Automatic Temperature Control (ATC) - if Equipped
  • Operating Tips
  • Power Windows
  • Wind Buffeting
  • Power Sunroof - if Equipped
  • Opening Sunroof
  • Closing Sunroof
  • Sunshade Operation
  • Anti Pinch Protect Feature
  • Sunroof Maintenance
  • Ignition off Operation
  • Universal Garage Door Opener (Homelink)
  • Before You Begin Programming Homelink
  • Erasing All the Homelink Channels
  • Identifying Whether You Have a Rolling Code or Non-Rolling Code Device
  • Programming Homelink to a Garage Door Opener
  • Programming Homelink to a Miscellaneous Device
  • Reprogramming a Single Homelink Button
  • Internal Equipment
  • Power Outlets
  • Power Inverter - if Equipped
  • Roof Luggage Rack - if Equipped
  • Instrument Cluster Display
  • Instrument Cluster Display Location and Controls
  • Oil Change Due
  • Instrument Cluster Display Selectable Menu Items
  • Battery Saver On/Battery Saver Mode Message - Electrical Load Reduction Actions - if Equipped
  • Warning Lights and Messages
  • Red Warning Lights
  • Yellow Warning Lights
  • Green Indicator Lights
  • White Indicator Lights
  • Blue Indicator Lights
  • Onboard Diagnostic System - Obd II
  • Onboard Diagnostic System (OBD II) Cybersecurity
  • Auxiliary Driving Systems
  • Tire Pressure Monitoring System (TPMS)
  • Occupant Restraint Systems
  • Occupant Restraint Systems Features
  • Important Safety Precautions
  • Seat Belt Systems
  • Supplemental Restraint Systems (SRS)
  • Child Restraints
  • Transporting Pets
  • Safety Tips
  • Transporting Passengers
  • Exhaust Gas
  • Safety Checks You Should Make Inside the Vehicle
  • Periodic Safety Checks You Should Make Outside the Vehicle
  • Engine Break-In Recommendations - Gasoline Engine
  • Speed Control - if Equipped
  • To Activate
  • To Set a Desired Speed
  • To Vary the Speed Setting
  • To Accelerate for Passing
  • To Resume Speed
  • To Deactivate
  • PARKSENSE REAR PARK ASSIST - if EQUIPPED Parksense Sensors
  • Parksense Warning Display
  • Enabling and Disabling Parksense
  • Parksense System Usage Precautions
  • Parkview Rear Back up Camera
  • Refueling the Vehicle
  • Loose Fuel Filler Cap Message
  • Materials Added to Fuel
  • Trailer Towing
  • Trailer Towing Weights (Maximum Trailer Weight Ratings)
  • Recreational Towing (Behind Motorhome, Etc.)
  • Towing this Vehicle Behind Another Vehicle
  • Bulb Replacement
  • Replacement Bulbs
  • Interior Fuses
  • Underhood Fuses (Power Distribution Center)
  • Jacking and Tire Changing
  • Jack Location
  • Spare Tire Location and Removal
  • Preparations for Jacking
  • Jacking Instructions
  • Road Tire Installation
  • Spare Tire Stowage
  • Jump Starting
  • Preparations for Jump Start
  • Jump Starting Procedure
  • If Your Engine Overheats
  • 2.4L Engine - if Equipped
  • Gear Selector Override
  • Freeing a Stuck Vehicle
  • Towing a Disabled Vehicle
  • All-Wheel Drive (AWD) Models
  • Front-Wheel Drive (FWD) Models
  • Enhanced Accident Response System (Ears)
  • Event Data Recorder (Edr)
  • Scheduled Servicing
  • Maintenance Plan
  • Engine Compartment
  • 2.4L Engine
  • Raising the Vehicle
  • Tire Safety Information
  • Tires - General Information
  • Spare Tires - if Equipped
  • Wheel and Wheel Trim Care
  • Department of Transportation Uniform Tire Quality Grades
  • Traction Grades
  • Temperature Grades
  • Wheel and Tire Torque Specifications
  • Torque Specifications
  • Flexible Fuel (3.6L Engine Only)
  • E-85 General Information
  • Fluid Capacities
  • Fluids and Lubricants
  • Mopar Accessories
  • Authentic Accessories by Mopar
  • Cybersecurity
  • Radio 4.3 & 4.3S
  • Radio 4.3 & 4.3S at a Glance
  • Uconnect 3/3 Nav with 8.4-Inch Display
  • Uconnect 3/3 NAV at a Glance
  • Uconnect Settings
  • Steering Wheel Audio Controls
  • Left Switch
  • Right Switch
  • Playing Ipod/Usb/Mp3 Devices
  • Audio Jack (AUX)
  • SD Card (3/3 NAV Only)
  • Bluetooth Streaming Audio
  • Video Entertainment System (Ves)
  • System Operation
  • Operation of the Remote
  • Auxiliary Audio/Video Input Jacks
  • Navigation Overview
  • Main Navigation Menu
  • Following Your Route
  • Siriusxm Travel Link (3 NAV Only)
  • Uconnect Phone
  • Uconnect Phone (Bluetooth Hands Free Calling)
  • Pairing a Phone
  • Making a Phone Call
  • Receiving a Call - Accept (and End)
  • Common Phone Commands (Examples)
  • Mute (or Unmute) Microphone During Call
  • Transfer Ongoing Call between Handset and Vehicle
  • Voice Command Tips (3/3 NAV Only)
  • Changing the Volume
  • Voice Text Reply
  • Uconnect Voice Command (3/3 Nav Only)
  • Common Voice Commands (Examples)
  • Common Navigation Voice Commands
  • If You Need Assistance
  • FCA US LLC Customer Center
  • FCA Canada Inc. Customer Center
  • In Mexico Contact
  • Puerto Rico and U.S. Virgin Islands
  • Customer Assistance for the Hearing or Speech Impaired (TDD/TTY)
  • Service Contract
  • Reporting Safety Defects
  • In the 50 United States and Washington
  • Publication Order Forms

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Related manuals for dodge journey 2019.

Automobile Dodge Journey 2011 Owner's Manual

Summary of Contents for Dodge JOURNEY 2019

  • Page 1 2019 JOURNEY USER GUIDE...
  • Page 2 I M P O R T A N T Get warranty and othe r informati on online – you ca n revi ew an d prin t or d o wn lo a d a c op y o f t h e Ow n er ’s M a n u a l, Na viga ti on/U connect manuals and the limited warra n ti es p rovi d ed b y FCA US L LC f or y ou r ve h ic le b y vi si tin g w ww.mopar.com (U.S.) or www.owners.mopar.ca (Ca n ad a ).

Page 3: How To Find Your Owner'smanual Online

Page 4: how to use this manual, page 5: graphical table of contents, page 6: table of contents.

  • Page 7 To Accelerate For Passing ... . . 114 Jump Starting Procedure ... . . 135 WARNING LIGHTS AND MESSAGES ..60 Red Warning Lights .
  • Page 8 E-85 General Information ... . . 164 USB Port ..... 181 Voice Text Reply .

Page 9: Instrument Panel

Page 10: interior, page 11: keys.

  • Page 12 The Panic Alarm will stay on for three minutes To Lock The Doors And Liftgate Backup Starting Method unless you turn it off by either pushing the Panic In case the ignition switch does not change with Push and release the lock button on the key fob button a second time or drive the vehicle at a the push of a button, the key fob may have a low to lock all doors and liftgate.

Page 13: Ignition Switch

Page 14: remote start - if equipped, page 15: general information, page 16: to disarm the system.

  • Page 17 • If the vehicle is unlocked by Passive Entry and To Unlock From The Passenger Side: no door is opened within 60 seconds, the With a valid Passive Entry key fob within 5 ft vehicle will re-lock and if equipped will arm (1.5 m) of the passenger door handle, grab the the security alarm.
  • Page 18 If one of the vehicle doors is open and the vehicle is locked with a door panel switch, key fob button or door handle button, once all open doors have been closed the vehicle checks the inside and outside of the vehicle for any valid Passive Entry key fobs.

Page 19: Child-Protection Door Lock System

Page 20: seats, page 21: manual adjustment (rear seats).

  • Page 22 2. Place one hand on the seatback and apply a Manual Folding Second Row Seat WARNING! gentle pressure. To Fold The Seat Do not drive the vehicle with the seat in this 3. Lift the control lever with the other hand, position, as it is only intended for entering and allow the seatback to move forward slightly, exiting the third row seats.
  • Page 23 The seatback can also be locked in the reclined To Unfold The Seat To Fold The Seatback position. To do so, pull the latch release-loop Raise the seatback and lock it in place. Pull the latch release-loop located at the top of located at the top of the seatback upward, allow the seatback upward, push the seatback for- the seatback to recline, and release the...

Page 24: Front Heated Seats

Page 25: supplemental active head restraints (ahr) - front seats, page 26: rear head restraint adjustment, page 27: rear head restraint removal, page 28: exterior lights, page 29: daytime running lights (drl), page 30: headlights on with wipers (available with automatic headlights only), page 31: wipers and washers, page 32: rear window wiper/washer, page 33: climate controls.

  • Page 34 Automatic Climate Controls Descriptions Icon Description MAX A/C Button Press the button on the touchscreen to change the current setting, the indicator illuminates when MAX A/C is on. Pressing it again turns the MAX A/C operation to switch into manual mode and the MAX A/C indicator turns off. NOTE: The MAX A/C button is only available on the touchscreen.
  • Page 35 Icon Description Rear Defrost Button The Rear Defrost Control button turns on the rear window defroster and the heated outside mirrors (if equipped). An indicator will illuminate when the rear window defroster is on. The rear window defroster automatically turns off after ten minutes. Rear Climate Control Button Press and release this button to access the rear climate controls.
  • Page 36 Icon Description Faceplate Knob Blower Control Blower Control is used to regulate the amount of air forced through the climate system. There are seven blower speeds avail- able. The speeds can be selected using either the blower control knob on the faceplate or the buttons on the touchscreen. •...
  • Page 37 Icon Description Floor Mode Floor Mode Air comes from the floor outlets. A slight amount of air is directed through the defrost and side window demister outlets. Mix Mode Mix Mode Air is directed through the floor, defrost, and side window demister outlets. This setting works best in cold or snowy conditions that require extra heat to the windshield.
  • Page 38 Icon Description Rear Auto Button Automatically controls the rear interior cabin temperature by adjusting airflow distribution and amount. Performing this func- tion will cause the system to switch between manual mode and automatic modes. Refer to "Automatic Operation" within this section for more information.
  • Page 39 Icon Description Blower Control Blower Control is used to regulate the amount of air forced through the climate system. There are seven blower speeds avail- able. Adjusting the blower will cause automatic mode to switch to manual operation. The speeds can be selected using the buttons on the touchscreen.
  • Page 40 1. Adjust the Rear Blower, Rear Temperature Rear Automatic Temperature Control (ATC) NOTE: and the Rear Modes to suit your comfort • It is not necessary to move the temperature needs. settings. The system automatically adjusts the temperature, mode and fan speed to pro- 2.
  • Page 41 Icon Description Bi-Level Mode Bi-Level Mode Air comes from both the headliner outlets and the floor outlets. NOTE: In many temperature positions, the Bi-Level mode is designed to provide cooler air out of the headliner outlets and warmer air from the floor outlets. Floor Mode Floor Mode Air comes from the floor outlets.

Page 42: Climate Control Functions

Page 43: automatic temperature control (atc) - if equipped, page 44: windows.

  • Page 45 To close the window part way, pull the window Auto-Down Feature Window Lockout Switch switch up to the first detent and release it when The driver's power window switch has an Auto- The window lockout switch on the driver's door you want the window to stop.

Page 46: Wind Buffeting

Page 47: opening sunroof, page 48: hood, page 49: universal garage door opener (homelink), page 50: before you begin programming homelink, page 51: programming homelink to a garage door opener, page 52: programming homelink to a miscellaneous device, page 53: internal equipment.

  • Page 54 CAUTION! • Do not exceed the maximum power of 160 Watts (13 Amps) at 12 Volts. If the 160 Watt (13 Amp) power rating is ex- ceeded the fuse protecting the system will need to be replaced. • The power outlet on the bottom of the center console shares the fuse with the power outlet on the back of the console.
  • Page 55 Power Outlet Fuses 1 — F103 20 Amp Yellow — Power Outlet Console Bin And Power Outlet Console Rear 2 — F102 20 Amp Yellow — Cigar Lighter Instrument Panel And Power Outlet Left Rear Cargo Area...

Page 56: Power Inverter - If Equipped

Page 57: roof luggage rack - if equipped.

  • Page 58 2. Relocate the crossbars, aligning the crossbar The tie down holes on the crossbar ends CAUTION! stanchions (end pieces) with one of the ver- should always be used to tie down the load. • Crossbars should remain equally spaced or tical marks on the outboard surface of the Check the straps frequently to be sure that the parallel at any roof rack position for proper...

Page 59: Instrument Cluster Display

Page 60: oil change due.

  • Page 61 Load reduction is only active when the engine is The electrical loads that may be switched off (if • Unusual driving cycles (short trips separated running. It will display a message if there is a equipped), and vehicle functions which can be by long parking periods).

Page 62: Warning Lights And Messages

  • Page 63 Warning Light, which will turn on when the Operation of the Brake Warning Light can be — Engine Coolant Temperature Warn- brake fluid level in the master cylinder has checked by turning the ignition switch from the ing Light dropped below a specified level. OFF position to the ON/RUN position.
  • Page 64 transmission in PARK or NEUTRAL, until the This indicates a possible problem with the elec- turn off. If the light remains on with the vehicle light turns off. Once the light turns off, you may trical system or a related component. running, your vehicle will usually be drivable;...

Page 65: Yellow Warning Lights

  • Page 66 — Electronic Stability Control (ESC) — Electronic Stability Control (ESC) Off CAUTION! Active Warning Light — If Equipped Warning Light — If Equipped steering. If a tire puncture occurs, repair This warning light will indicate when the Elec- This warning light indicates the Electronic Sta- immediately using the dedicated tire repair tronic Stability Control system is Active.
  • Page 67 tire failure. Under-inflation also reduces fuel vehicle that prevent the TPMS from functioning — Anti-Lock Brake (ABS) Warning efficiency and tire tread life, and may affect the properly. Always check the TPMS malfunction Light vehicle’s handling and stopping ability. telltale after replacing one or more tires or This warning light monitors the Anti-Lock Brake wheels on your vehicle to ensure that the re- Please note that the TPMS is not a substitute for...

Page 68: Green Indicator Lights

Page 69: onboard diagnostic system (obd ii) cybersecurity, page 70: auxiliary driving systems.

  • Page 71 Warning Light. Driving the vehicle may cause • The TPMS is not a substitute for proper tire CAUTION! maintenance, and it is the driver’s responsibil- the tire pressure to rise to approximately 28 psi • Using aftermarket tire sealants may cause ity to maintain correct tire pressure using an (193 kPa), but the Tire Pressure Monitoring the Tire Pressure Monitoring System...
  • Page 72 The TPMS consists of the following compo- NOTE: nents: When filling warm tires, the tire pressure may need to be increased up to an additional 4 psi • Receiver module (28 kPa) above the recommended cold placard • Four tire pressure monitoring sensors pressure in order to turn the Tire Pressure Moni- toring System Warning Light off.
  • Page 73 TEM" message will no longer display, and a chime will sound. In addition, the graphic in display a new pressure value instead of dashes the instrument cluster will still display a pres- (- -), as long as no tire pressure is below the pressure value will display in place of the sure value in a different color and an "Inflate low-pressure warning limit in any of the four...

Page 74: Occupant Restraint Systems

Page 75: seat belt systems.

  • Page 76 The outboard front passenger seat BeltAlert is Enhanced Seat Belt Use Reminder System BeltAlert Warning Sequence not active when the outboard front passenger (BeltAlert) The BeltAlert warning sequence is activated seat is unoccupied. BeltAlert may be triggered when the vehicle is moving above a specified Driver and Passenger BeltAlert (if equipped) when an animal or other items are placed on the vehicle speed range and the driver or outboard...
  • Page 77 Lap/Shoulder Belts WARNING! WARNING! All seating positions in your vehicle are • It is dangerous to ride in a cargo area, lap/shoulder belt or a lap belt for more than equipped with lap/shoulder belts. inside or outside of a vehicle. In a collision, one person, no matter what their size.
  • Page 78 1. Enter the vehicle and close the door. Sit WARNING! WARNING! back and adjust the seat. • A seat belt that is too loose will not protect modify the seat belt system. Seat belt 2. The seat belt latch plate is above the back of you properly.
  • Page 79 6. To release the seat belt, push the red button belt away from your neck. Push or squeeze the NOTE: anchorage button to release the anchorage, and The adjustable upper shoulder belt anchorage is on the buckle. The seat belt will automati- move it up or down to the position that serves equipped with an Easy Up feature.
  • Page 80 Position the lap belt snug and low below the Seat Belt Extender WARNING! abdomen and across the strong bones of the If a seat belt is not long enough to fit properly, long enough and only use in the recom- hips.
  • Page 81 essary to comfortably wrap around the occu- Energy Management Feature — If Equipped pant’s mid-section. Slide the latch plate into the The front outboard seat belt system is equipped buckle until you hear a "click." and the second row outboard seat belt system In Automatic Locking Mode, the shoulder belt is may be equipped with an Energy Management automatically pre-locked.
  • Page 82 How To Engage The Automatic Locking Mode How The Active Head Restraints (AHR) Work WARNING! 1. Buckle the combination lap and shoulder The Occupant Restraint Controller (ORC) deter- • Failure to replace the seat belt assembly belt. mines whether the severity or type of rear im- could increase the risk of injury in colli- pact will require the Active Head Restraints sions.
  • Page 83 Active Head Restraint (AHR) Components: NOTE: WARNING! For more information on properly adjusting and positioning the head restraint, refer to “Head • All occupants, including the driver, should Restraints” in “Getting To Know Your Vehicle.” not operate a vehicle or sit in a vehicle’s seat until the head restraints are placed in Resetting Active Head Restraints (AHR) their proper positions in order to minimize...

Page 84: Supplemental Restraint Systems (Srs)

  • Page 85 • The Air Bag Warning Light remains on after Front Air Bags the four to eight-second interval. This vehicle has front air bags and lap/shoulder • The Air Bag Warning Light comes on intermit- belts for both the driver and front passenger. tently or remains on while driving.
  • Page 86 Driver And Passenger Front Air Bag WARNING! WARNING! Features • Being too close to the steering wheel or • No objects should be placed over or near The Advanced Front Air Bag system has multi- instrument panel during front air bag de- the air bag on the instrument panel or stage driver and front passenger air bags.
  • Page 87 When the ORC detects a collision requiring the Front Air Bag Operation Supplemental Driver Knee Air Bag front air bags, it signals the inflator units. A Front Air Bags are designed to provide addi- This vehicle is equipped with a Supplemental large quantity of non-toxic gas is generated to tional protection by supplementing the seat Driver Knee Air Bag mounted in the instrument...
  • Page 88 The SABs may help to reduce the risk of occu- the door. The SAB moves at a very high speed pant injury during certain side impacts, in ad- and with such a high force that it could injure dition to the injury reduction potential provided occupants if they are not seated properly, or if by the seat belts and body structure.
  • Page 89 The SABIC deploys downward, covering the side The Side Air Bags will not deploy in all side WARNING! windows. An inflating SABIC pushes the out- collisions, including some collisions at certain vehicle. Do not add roof racks that require side edge of the headliner out of the way and angles, or some side collisions that do not im- permanent attachments (bolts or screws) covers the window.
  • Page 90 Air Bag System Components Rollover Events WARNING! Side Air Bags are designed to activate in certain NOTE: seat belts properly and sit upright with rollover events. The ORC determines whether The Occupant Restraint Controller (ORC) moni- their backs against the seats. Children the deployment of the Side Air Bags in a par- tors the internal circuits and interconnecting must be properly restrained in a child re-...
  • Page 91 irritation, rinse the area with cool water. For If A Deployment Occurs Enhanced Accident Response System nose or throat irritation, move to fresh air. If The front air bags are designed to deflate imme- In the event of an impact, if the communication the irritation continues, see your doctor.
  • Page 92 • Cut off battery power to the: Enhanced Accident Response System Reset WARNING! – Engine Procedure • It is dangerous to try to repair any part of – Electric Motor (if equipped) In order to reset the Enhanced Accident Re- the air bag system yourself.

Page 93: Child Restraints

  • Page 94 Before buying any restraint system, make sure • Canadian residents should refer to Transport NOTE: that it has a label certifying that it meets all Canada’s website for additional information: • For additional information, refer to http:// applicable Safety Standards. You should also http://www.tc.gc.ca/eng/motorvehiclesafety/ www.nhtsa.gov/parents-and-caregivers or call: make sure that you can install it in the vehicle...
  • Page 95 Infant And Child Restraints WARNING! WARNING! Safety experts recommend that children ride Do not install a rear-facing car seat using a • Never place a rear-facing child restraint in rear-facing in the vehicle until they are two years rear support leg in this vehicle. The floor of front of an air bag.
  • Page 96 Older Children And Child Restraints Integrated Child Booster Seat — If WARNING! Equipped Children who are two years old or who have • Improper installation can lead to failure of The Integrated Child Booster Seat is located in outgrown their rear-facing convertible child seat an infant or child restraint.
  • Page 97 To position a child into the Integrated Child 3. Lift the seat cushion up and push back to 6. Slide the latch plate up the webbing as far as lock it in the booster seat position. Booster Seat follow these steps: necessary to allow the seat belt to go around the child’s lap.
  • Page 98 If the answer to any of these questions was Children Too Large For Booster Seats WARNING! “no,” then the child still needs to use a booster Children who are large enough to wear the seat in this vehicle. If the child is using the In a severe collision, the booster seat may be shoulder belt comfortably, and whose legs are lap/shoulder belt, check seat belt fit periodically...
  • Page 99 Recommendations For Attaching Child Restraints Restraint Type Combined Weight of the Use Any Attachment Method Shown With An “X” Below Child + Child Restraint LATCH – Lower Anchors Seat Belt Only LATCH – Lower Anchors Seat Belt + Top Tether Only + Top Tether Anchor Anchor...
  • Page 100 Your vehicle is equipped with the child restraint Lower Anchors And Tethers For CHildren LATCH Positions For Installing Child anchorage system called LATCH, which stands Restraints In This Vehicle (LATCH) Restraint System for Lower Anchors and Tethers for CHildren. The LATCH system has three vehicle anchor points for installing LATCH-equipped child seats.
  • Page 101 Frequently Asked Questions About Installing Child Restraints With LATCH Use the LATCH anchorage system until the combined weight of the child What is the weight limit (child’s weight + weight and the child restraint is 65 lbs (29.5 kg). Use the seat belt and tether an- of the child restraint) for using the LATCH anchor- 65 lbs (29.5 kg) chor instead of the LATCH system once the combined weight is more than...
  • Page 102 facing child restraints will also be equipped Locating The LATCH Anchorages Locating The Upper Tether Anchorages with a tether strap. The tether strap will have a hook at the end to attach to the top tether The lower anchorages are round bars that are There are tether strap anchorages behind each anchorage and a way to tighten the strap after it found at the rear of the seat cushion where it...
  • Page 103 2. Left outboard and center seating positions WARNING! (3 and 2): Install the first child seat in the • If you are installing three child restraints left outboard seating position using lower next to each other, you must use the seat anchorages D and E.
  • Page 104 1. Loosen the adjusters on the lower straps and 5. Tighten all of the straps as you push the child straint installation, instead of buckling it behind on the tether strap of the child seat so that restraint rearward and downward into the seat. the child restraint, route the seat belt through you can more easily attach the hooks or Remove slack in the straps according to the...
  • Page 105 are designed to keep the lap portion of the seat Installing Child Restraints Using The Ve- Lap/Shoulder Belt Systems For Installing belt tight around the child restraint so that it is hicle Seat Belt Child Restraints In This Vehicle not necessary to use a locking clip. The ALR Child restraint systems are designed to be se- retractor can be “switched”...
  • Page 106 Frequently Asked Questions About Installing Child Restraints With Seat Belts What is the weight limit (child’s weight + weight Always use the tether anchor when using the seat belt to install a forward of the child restraint) for using the Tether Anchor Weight limit of the facing child restraint, up to the recommended weight limit of the child re- with the seat belt to attach a forward facing child...
  • Page 107 2. Pull enough of the seat belt webbing from 7. Finally, pull up on any excess webbing to Installing A Child Restraint With A Cinching the retractor to pass it through the belt path tighten the lap portion around the child re- Latch Plate (CINCH) —...
  • Page 108 2. Next, pull enough of the seat belt webbing Any seat belt system will loosen with time, so Installing Child Restraints Using The Top from the retractor to pass it through the belt check the belt occasionally, and pull it tight if Tether Anchorage path of the child restraint.
  • Page 109 1. Look behind the seating position where you 2. Route the tether strap to provide the most plan to install the child restraint to find the direct path for the strap between the anchor tether anchorage. You may need to move the and the child seat.

Page 110: Transporting Pets

Page 111: safety checks you should make inside the vehicle, page 112: periodic safety checks you should make outside the vehicle.

  • Page 113 Door Latches Check for proper closing, latching, and locking. Fluid Leaks Check area under the vehicle after overnight parking for fuel, coolant, oil, or other fluid leaks. Also, if gasoline fumes are detected or if fuel, or brake fluid leaks are suspected. The cause should be located and corrected immediately.

Page 114: Engine Break-In Recommendations - Gasoline Engine

Page 115: to activate, page 116: to accelerate for passing, page 117: parksense rear park assist - if equipped parksense sensors.

  • Page 118 • Jackhammers, large trucks, and other vibra- can result in the system misinterpreting a WARNING! close object as a sensor problem, causing the tions could affect the performance of mount and hitch ball assembly, depending “SERVICE PARK ASSIST SYSTEM” message ParkSense.

Page 119: Parkview Rear Back Up Camera

Page 120: refueling the vehicle, page 121: loose fuel filler cap message, page 122: trailer towing, page 123: recreational towing (behind motorhome, etc.), page 124: bulb replacement, page 125: fuses, page 126: interior fuses, page 127: underhood fuses (power distribution center).

  • Page 128 Cavity Cartridge Fuse Mini-Fuse Description F139 40 Amp Green – Climate Control System Blower F140 30 Amp Pink – Power Locks F141 40 Amp Green – Anti-Lock Brake System F142 40 Amp Green – Glow Plugs – If Equipped F143 40 Amp Green –...
  • Page 129 Cavity Cartridge Fuse Mini-Fuse Description F163 50 Amp Red – Cabin Heater #2 – If Equipped F164 – 25 Amp Clear Powertrain Auto Shutdown F165 – 20 Amp Yellow Powertrain Shutdown F166 – 20 Amp Yellow Spare F167 – 30 Amp Green Powertrain Shutdown F168 –...

Page 130: Jacking And Tire Changing

Page 131: preparations for jacking.

  • Page 132 WARNING! • Turn on the Hazard Warning flasher. • Block the wheel diagonally opposite the wheel to be raised. • Apply the parking brake firmly and set the transmission in PARK. • Never start or run the engine with the vehicle on a jack.
  • Page 133 3. Place the jack in the notches underneath the WARNING! lift area that is closest to the flat tire. Center the jack saddle between the drain flute for- Raising the vehicle higher than necessary mations on the sill flange. Turn the jack can make the vehicle less stable.
  • Page 134 7. Install the wheel nuts with the cone-shaped 10. Lower the jack to its fully closed position. end of the nut toward the wheel. Lightly 11. Place the deflated (flat) tire in the cargo tighten the wheel nuts. area. Do not stow the deflated tire in the spare tire stowage location.

Page 135: Road Tire Installation

Page 136: spare tire stowage, page 137: jump starting procedure, page 138: if your engine overheats, page 139: 2.4l engine - if equipped, page 140: towing a disabled vehicle, page 141: all-wheel drive (awd) models, page 142: enhanced accident response system (ears), page 143: scheduled servicing, page 144: maintenance plan.

  • Page 145 Mileage or time passed (whichever comes first) Or Years: Or Kilometers: Additional Inspections Inspect the CV joints. Inspect front suspension, tie rod ends, and replace if necessary. Inspect the brake linings, parking brake function. Additional Maintenance Replace engine air filter. Replace air conditioning filter.
  • Page 146 ** The spark plug change interval is mileage Heavy Duty Use Of The Vehicle based only, yearly intervals do not apply. Change engine oil at 4,000 miles (6,500 km) or 350 hours of engine run time if the vehicle is WARNING! operated in a dusty and off road environment or is operated predominately at idle or only very...

Page 147: Engine Compartment

Page 148: l engine, page 149: raising the vehicle.

  • Page 150 Tire Sizing Chart EXAMPLE: Example Size Designation: P215/65R15XL 95H, 215/65R15 96H, LT235/85R16C, T145/80D18 103M, 31x10.5 R15 LT P = Passenger car tire size based on U.S. design standards, or "..blank.." = Passenger car tire based on European design standards, or LT = Light truck tire based on U.S.
  • Page 151 EXAMPLE: Load Identification: Absence of the following load identification symbols on the sidewall of the tire indicates a Standard Load (SL) tire: • XL = Extra load (or reinforced) tire, or • LL = Light load tire or • C, D, E, F, G = Load range associated with the maximum load a tire can carry at a specified pressure Maximum Load –...
  • Page 152 EXAMPLE: 01 = Number representing the year in which the tire was manufactured (two digits) • 01 means the year 2001 • Prior to July 2000, tire manufacturers were only required to have one number to represent the year in which the tire was manufactured. Example: 031 could represent the 3rd week of 1981 or 1991 Tire Terminology And Definitions Term...
  • Page 153 This placard tells you important information Tire Loading And Tire Pressure about the: NOTE: 1. Number of people that can be carried in the The proper cold tire inflation pressure is listed vehicle. on the driver’s side B-Pillar or the rear edge of the driver's side door.
  • Page 154 (4) The resulting figure equals the avail- To determine the maximum loading conditions Metric Example For Load Limit of your vehicle, locate the statement “The com- able amount of cargo and luggage load For example, if “XXX” amount equals 635 kg bined weight of occupants and cargo should capacity.

Page 156: Tires - General Information

  • Page 157 three hours, or driven less than 1 mile (1.6 km) Tire Inflation Pressures Tire Pressures For High Speed Operation after sitting for a minimum of three hours. The The proper cold tire inflation pressure is listed The manufacturer advocates driving at safe cold tire inflation pressure must not exceed the on the driver's side B-Pillar or rear edge of the speeds and within posted speed limits.
  • Page 158 Radial Ply Tires Run Flat Tires — If Equipped Tire Spinning Run Flat tires allow you the capability to drive When stuck in mud, sand, snow, or ice condi- WARNING! 50 miles (80 km) at 50 mph (80 km/h) after a tions, do not spin your vehicle's wheels above rapid loss of inflation pressure.
  • Page 159 • Tire pressure - Improper cold tire inflation Keep dismounted tires in a cool, dry place with pressures can cause uneven wear patterns to as little exposure to light as possible. Protect develop across the tire tread. These abnormal tires from contact with oil, grease, and gasoline. wear patterns will reduce tread life, resulting Replacement Tires in the need for earlier tire replacement.

Page 160: Tire Types

Page 161: spare tires - if equipped.

  • Page 162 Inflate collapsible tire only after the wheel is Compact Spare Tire — If Equipped WARNING! properly installed to the vehicle. Inflate the The compact spare is for temporary emergency collapsible tire using the electric air pump be- Compact and collapsible spares are for tem- use only.

Page 163: Wheel And Wheel Trim Care

Page 164: department of transportation uniform tire quality grades, page 165: traction grades, page 166: wheel and tire torque specifications, page 167: fluid capacities, page 168: fluids and lubricants, page 169: chassis.

  • Page 170 EXTERIOR: • Fog Lights • Molded Splash Guards • Front Air Deflector • Hitch Receiver INTERIOR: • Cargo Tray • Slush Mats • Door Sill Guards • Premium Carpet Floor Mats • Katzkin Leather Interiors ELECTRONICS: • Park Assist • Mopar Web (Wi-Fi) •...

Page 171: Cybersecurity

Page 172: radio 4.3 & 4.3s.

  • Page 173 Displaying The Time Audio Settings Balance/Fade • If the time is not currently displayed at the top • Push the SETTINGS button on the faceplate • Press the “Balance/Fade” button on the of the screen when in Radio mode, push the on the right side of the unit.

Page 174: Radio

  • Page 175 • To access the Radio mode, push the RADIO Store Radio Presets Manually button on the upper left side of the faceplate. Your radio can store 12 total preset stations. They are shown at the top of your screen. To see Selecting Radio Stations all 12 stations, press the “All”...

Page 176: Media

  • Page 177 • The iPod/CD/AUX controls are accessed by NOTE: pushing the PLAYER button on the faceplate Uconnect will usually automatically switch to to enter the Player main screen, then press the the appropriate mode when something is first “Source” button on the touchscreen and connected or inserted into the system.

Page 178: Uconnect 3/3 Nav With 8.4-Inch Display

  • Page 179 • Press “+” or “–” next to Set Time Hours and Displaying The Time Equalizer Set Time Minutes to adjust the time. • If the time is not currently displayed on the • Press the “Equalizer” button on the touch- radio or player main page, press the “More”...

Page 180: Radio

Page 181: media, page 182: uconnect settings, page 183: steering wheel audio controls, page 184: sd card (3/3 nav only), page 185: operation of the remote, page 186: main navigation menu.

  • Page 187 Acquiring Satellites Finding A Place By Spelling The Name Setting Or Changing Your Home Location • The GPS Satellite strength bars indicate the • From the Main Navigation Menu press “Where • Press the “Nav” button on the touchscreen in strength of your satellite reception.

Page 188: Following Your Route

Page 189: siriusxm travel link (3 nav only), page 190: uconnect phone.

  • Page 191 Start Pairing Procedure On Mobile Phone NOTE: Keep in mind that software updates – either on • Search for available devices on your Bluetooth your phone or Uconnect system – may interfere enabled mobile phone. This is usually within with the Bluetooth connection. If this happens, Settings or Options under “Bluetooth.”...
  • Page 192 Phone Menu Screen — Radio 4.3 & 4.3S 1 — Redial Last Number 7 — Manage Paired Phones 2 — Phone Signal 8 — Conference Call 3 — Current Phone 9 — Direct Dial 4 — Phone Battery Level 10 — Recent Call List 5 —...
  • Page 193 Phone Menu Screen — Uconnect 3/3 NAV 1 — Favorite Phonebook Entries 8 — Manage Paired Phones 2 — Phone Battery Level 9 — SMS (text messaging) 3 — Current Phone 10 — Direct Dial 4 — Phone Signal 11 — Recent Call List 5 —...

Page 194: Making A Phone Call

Page 195: voice text reply, page 196: uconnect voice command (3/3 nav only).

  • Page 197 • Locating an address can be given as a one The following chart lists the navigation voice WARNING! commands that may be available. shot entry. For example, after saying “Find Address” and the system is ready, you can say Any voice commanded system should be Navigation Voice Commands: the entire address in one command, used only in safe driving conditions following...

Page 198: If You Need Assistance

Page 199: customer assistance for the hearing or speech impaired (tdd/tty), page 200: reporting safety defects, page 201: index.

  • Page 202 Compact Spare Tire ... . .160 Towing ....138 Flexible Fuel Vehicles Engine .....145 Contract, Service .
  • Page 203 Headlights iPod/USB/MP3 Control ..174, 179, 181 Air Bag ....60, 82, 109 Automatic ....27 Bluetooth Streaming Audio .
  • Page 204 Loading Vehicle Octane Rating, Gasoline (Fuel) ..166 Inverter ....54 Tires ....151 Oil, Engine .
  • Page 205 Panic Alarm ....10 Lap/Shoulder Belt Untwisting ..77 Spark Plugs ....166 Replacement Bulbs .
  • Page 206 Tires ... .110, 154, 159, 162 Tire Safety Information... .147 Vehicle Storage ....41 Aging (Life Of Tires) .
  • Page 211 D O D G E . C O M ( U . S . ) D R I V I N G A N D The driver’s pri ma ry r es p on si b ili ty i s th e safe opera ti on of th e ve h icl e.
  • Page 212 Dodge brand vehicle. Simply download the app, select your make and model and enjoy the ride. To get this app, go...

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  • Audio, Infotainment Navigation, MyGig, UConnect, etc.

2013 Journey Uconnect Reset to factory

  • factory reset

By Martinvh December 14, 2016 in Audio, Infotainment Navigation, MyGig, UConnect, etc.

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Please help

I have been looking for a possible way to reset my Uconnect to factory settings and have tried numerous options posted:

- temp controls combo displays dealer menu without any reset options only info.

- stearing button combos etc

- Disconnected battery  poles under the hood initially and thereafter physically removed them from the battery  for more then 12 hours, the system just came back on with all my settings. Does the Journey have a  battery  backup to keep these settings for a failover?

The dealer menu displayed is complete different then the one referred to (see attached)

20161214_213829.jpg

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bigtsr

Press the TUNE and BROWSE controls at the same time and hold

to reboot Radio/Uconnect.

55 minutes ago, Martinvh said: Please help   I have been looking for a possible way to reset my Uconnect to factory settings and have tried numerous options posted: - temp controls combo displays dealer menu without any reset options only info. - stearing button combos etc - Disconnected battery  poles under the hood initially and thereafter physically removed them from the battery  for more then 12 hours, the system just came back on with all my settings. Does the Journey have a  battery  backup to keep these settings for a failover?   The dealer menu displayed is complete different then the one referred to (see attached)   Thank you

Thank you, I tried the proposed my button indicates TUNE as a turning option and ENTER/BROWSE as a push button. when I am in die dealer menu this only take sme tonthe provided menu functions displayed in image and nothing more?

Anything I am doing wrong?

  • 2 years later...

Hatem Nagy

Same issue for me, i can stream music from my iPhone but can't do calls. How can I reset it to factory defaults??

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Uconnect / Bluetooth not working/ This might be your Fix

Tracy N Chad

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I hope this will help somebody. I have a 2012 Dodge Charger SXT & my Uconnect/Bluetooth quit working about 2 months ago. I researched online to see if there was a way for me to fix it myself. Alot of ppl are having the same problem with Dodge. I tried all the tricks. Nothing worked. The one thing I didn't want to do was to replace it completely like other ppl had to & costing around $700. Meanwhile every now & then the battery saver mode would pop up on my messages/dash which had me worried so I went & had my battery tested. I had it tested for free at Advanced Auto Parts. My battery read good but stated it needed to be charged yet my alternater was good which I knew bc it was replaced by a recall not long ago. I still had the original battery that came with the car. So the man said maybe it's about to go bad & that's why it's not getting/holding a full charge. I mean it is 7 yrs old. So I went today to the Dodge Dearlership near me to get it replaced bc no Auto parts store will install it..believe me I went to multiple different part stores..all bc it's in the trunk & the parts stores won't let them install them bc it's around cables & wires that's a little more complicated they say & puts them at risk of messing stuff up. It states they can't install it on their computers when looking it up for my car also. Anyway my husband read online somewhere when researching my Uconnect problem that if your battery doesn't have full power that some of your electronics will stop working. I knew I needed a battery anyway. My car always cranked & I never needed a jump but just going off the battery saver mode notification & looking up what it meant.. I got worried recently when I saw a video of a man stating don't let your battery completely die in your Charger. Bc nothing will work then. You can't pop the trunk to get to your battery then. He had to climb through the back seats to try to get to the trunk & I don't remember how he got the trunk open but put it this way..you don't wanna have to do it.. After replacing my battery today..my Uconnect/Bluetooth is back working. Dealerships or Service writers aren't gonna tell you if that might be your problem bc everybody's trying to make money. Money to replace a module plus labor vs a battery replacement. Not saying this is always the case but it was my case. So if your battery isn't working as good as it should be then that's probably your problem. Just get your battery tested for free first to see if it's good & charging completely. If it's saying you need to charge it then have them test your alternater for free if it's good then you might need to get a new battery like I did just so everything works like it's supposed to. If that's not your fix then maybe it's the module.  

djalbin

The "battery saver mode" message is a warning that your battery is not able to keep up the demands being put on it. I always interpret it as a early warning message telling you to replace the battery. When the "Battery Saver Mode" or “Battery Saver On" message is displayed, the vehicle will turn off certain electrical functions to reduce battery energy consumption. This will occur during periods when the battery is not being adequately charged or the battery is not capable of keeping up with the demand . During this time, the following features (if equipped) may be turned off or will operate at a reduced power level: heated seats and heated steering wheel, heated or cooled cup-holder, rear defroster and heated mirrors, heating and air conditioning, power inverter, audio and telematics system. .  

djalbin said: The "battery saver mode" message is a warning that your battery is not able to keep up the demands being put on it. I always interpret it as a early warning message telling you to replace the battery. When the "Battery Saver Mode" or “Battery Saver On" message is displayed, the vehicle will turn off certain electrical functions to reduce battery energy consumption. This will occur during periods when the battery is not being adequately charged or the battery is not capable of keeping up with the demand . During this time, the following features (if equipped) may be turned off or will operate at a reduced power level: heated seats and heated steering wheel, heated or cooled cup-holder, rear defroster and heated mirrors, heating and air conditioning, power inverter, audio and telematics system. . Click to expand...

SVRSRTCDN

If your new battery goes dead, the problem is the telematics module itself. I had the exact same problem on my Journey, battery tests good but needed replacing. Replaced it and everything was good for a few months. Then it died again, Pulled the fuse for the Telematics module and battery charged up and worked fine for months. Reconnected fuse and battery got weak again. You may have just bandaided the problem with a new battery, if your car sits for more than 5 days you may find a low battery if the module is bad.  

Pulled the fuse for the Telematics module and battery charged up and worked fine for months. Reconnected fuse and battery got weak again. Click to expand...

Update..since replacing my battery.. I'm back to every now & then my Uconnect not working. I gave up checking to see if it worked about a week ago. Something told me to check it yesterday & surprisingly it worked but today...not working... Ugh! When replacing my battery I wanted to get a more powerful battery but was limited on space since it's in the trunk & had to get it installed at a Dodge Dealership bc regular auto parts stores won't touch it. Costing me $65 for the installation. I saw YouTube videos of ppl getting better batteries that could handle all the electronics but was discouraged when I was told they wouldn't fit properly yet I saw them being installed by Charger owners. Maybe they customized their trunks idk. Anyway I'm back to square one. Lol maybe I need to research the telematics module. Thanks for the replys. ?  

The non-Police Chargers have either a 160A or a 180A alternator. The Police Chargers have a 220A alternator. A higher amp alternator has an easier time of keeping the battery fully charged. There is only one factory Mopar spec battery for the non-Police Chargers. This is probably why the dealership only offered one option. Any battery you install should meet the factory spec so that the battery will fit correctly. For 2012 ... BCI Group Size = 94R The outside dimensions and terminal placement of the battery conform to standards established by the Battery Council International (BCI). Each battery is assigned a BCI Group Size number to help identify a correctly-sized replacement. Cold Cranking Amperage = 730 Reserve Capacity = 140 Ampere-Hours = 72 Since the battery is in the trunk it needs to be vented to the outside. There's a vent tube in the trunk that plugs into the battery. You need a battery that has a vent hole properly located so the vent tube can plug into it. None of this helps with the telematics module but it does explain why the auto parts stores didn't want anything to do with the battery and why the dealership only had one battery choice. You can look at the Build Sheet (Equipment Listing) for you car and see what alternator was installed at the factory. The link is https://fcacommunity.force.com/RAM/s/equipment-listing Enter the VIN in all CAPS if you get a message that says the VIN could not be found. You need a healthy alternator to keep the battery healthy. You can check to see if your car was included in the FCA alternator recall. The link is https://www.mopar.com/en-us/my-vehicle/recalls/search.html .  

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  1. How do I reset Bluetooth on a Dodge Jou…

    If you’re having problems with the Bluetooth in your Dodge Journey, a simple reset may help. Here are the steps on how to do it: Start by turning off both your phone and the vehicle’s Bluetooth connection. Next, open up the Settings app from …

  2. Dodge Journey: How To Reset UConnect

    Open the Vehicle App. Select Soft Reset/Reboot. Press and hold the Power button for about 30 seconds. **NOTE: If you are unable to Reboot the UConnect on the first try, REPEAT the steps. If you are still unsuccessful, contact the dealership for assistance or consult your vehicle user's manual. These easy to follow instructions help you reset ...

  3. [Solved] Dodge Journey Bluetooth Not Working (Simple Fix)

    Start by connecting the device to your Dodge Journey's Bluetooth system. Go to the device's settings and locate the 'Software Update' option. Select 'Update Software' and follow the on-screen instructions accordingly. Wait for the download to finish before disconnecting the device from your Dodge Journey.

  4. Dodge Journey Bluetooth not working

    The next crucial step is to confirm that Bluetooth is enabled in the infotainment system of your Journey. Access the infotainment system's settings and navigate to the Bluetooth or phone menu. Make sure it is turned on, and the infotainment system is actively searching for nearby devices. 2. Forget old pairings.

  5. Dodge Journey: Bluetooth Not Working. What's the Problem and How to Fix?

    Press and hold the Bluetooth connection or phone button for about 30 seconds and then release it. The display terms differ with the car model. Some models require you to simultaneously press the tuner knob and volume button for about 20 seconds. Accept any prompt to restart or reset the system.

  6. How to Reset Uconnect®

    For the latest Uconnect® version 8.4, this is how you can perform a soft reset of the system: Turn your key in the ignition to "Run," but leave the car in park. Simultaneously press the volume button and the tuner knob at the same time. Continue pressing them down for 10 - 20 seconds. After pressing the buttons for 10 - 20 seconds, the ...

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    Learn About Connected Services. Pairing your phone is just the beginning. Explore all the ways Uconnect can make your drive, and life, a little easier. Learn More. Uconnect Care (General Inquiries) 1-877-855-8400. Available Monday to Friday from 7 a.m. to 11 p.m. and Saturday from 9 a.m. to 5 p.m. Eastern Time.

  8. How do i reset uconnect 4.3 Dodge Journey?

    Dodge. Journey. Resetting the uconnect on the Dodge Journey is a simple task. Make sure that the doors on the car are closed. Now turn the ignition to the on position. Hold down the volume and tune buttons for 10 seconds. You will hear a beep and the system will start to reset. Give it a minute and it will be finished.

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  10. How do I reset Bluetooth on a Dodge Journey?

    That said, here is a general overview of how to reset Bluetooth: While sitting in your Dodge Journey, turn the key in the ignition but leave the car in park. Press the volume button and tuner knob simultaneously for about 10 to 20 seconds. The Uconnect touchscreen display will start flashing the word "Dodge" and then go dark.

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    The Uconnect on my 2013 Journey R/T started acting up. It would cycle connect/disconnect the phone when trying to play the music from it via Bluetooth. It would connect the phone via Bluetooth and allow controlling it (dialing, initiating calls etc.), but the audio would not transfer from the phone to car's audio system.

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    How to connect your Uconnect system and bluetooth in your Dodge Journey.

  13. Discover How to Reset Chrysler Uconnect®

    If you have Uconnect® version 8.4, here's how to perform a soft reset: With the car in park, turn the ignition on to "Run.". While doing this, simultaneously press and hold the volume knob and tuner knob at the same time for about 10 to 20 seconds. If done correctly, the display will flash your vehicle's brand and attempt to restart.

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    View and Download Dodge JOURNEY 2019 user manual online. JOURNEY 2019 automobile pdf manual download. ... To reset the inverter manually press the power Power Inverter Operation ROOF LUGGAGE RACK — IF inverter button OFF and ON. ... (Bluetooth Hands Free first pair your Bluetooth phone with the Device."... Page 191 Start Pairing Procedure ...

  15. 2013 Journey Uconnect Reset to factory

    Please help I have been looking for a possible way to reset my Uconnect to factory settings and have tried numerous options posted: - temp controls combo displays dealer menu without any reset options only info. - stearing button combos etc - Disconnected battery poles under the hood initially an...

  16. 2013 Dodge Journey Bluetooth issues help!

    My Bluetooth was working fine yesterday now it will not connect it won't even move off the screen that says Bluetooth when you push the butt

  17. Uconnect / Bluetooth not working/ This might be your Fix

    It's excessive Ignition Off Draw (IOD). IOD is a normal condition where power is being drained from the battery with the ignition switch in the Off position. A normal vehicle electrical system will draw from five to thirty-five milliamperes (0.005 to 0.035 ampere) with the ignition switch in the Off position.

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