sato official travel kaiserslautern

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CWT SatoTravel - Kleber Kaserne - Kaiserslautern

Daennerstr Bldg 3245, Official Travel: Room 214,   Leisure Travel: Room 213 Kaiserslautern , Rheinland-Pfalz 67661 Germany

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Recreational Leisure Travel

Countless opportunities for fun and educational leisure travel exist at garrisons throughout Europe.

The primary source is your nearby garrison Outdoor Recreation program. 

Please visit your local garrison's Outdoor Recreation program:

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Armed Forces Vacation Club ®

The  Military Vacations for Families from Armed Forces Vacation Club®  (AFVC) is a "Space Available" program that offers military and other Department of Defense-affiliated personnel the opportunity to enjoy vacations at popular destinations around the world - for $349* USD per unit, per week.

For more information on AFVC opportunities, please go to   Armed Forces Vacation Club

Sato Vacations

For leisure travel interests and needs that require commercial travel, consider CWTSatoTravel "SatoVacations Europe" as a first-choice option.

SatoVacations  Europe operates in-person service centers at several garrisons within IMCOM Europe Region. The Europe Vacations Fulfillment Center provides quick and professional service throughout Europe Region via phone-call and internet bookings. Their modern system ensures each caller is assigned to the next available agent as soon as possible.

Contact:   +49 (0)6302-923717   

For more information on SatoVacations opportunities, please go to   SatoVacations .

Bundeswehr Sozialwerk 

Another excellent source for reasonably priced vacations in Europe is the German Army's  " Bundeswehr Sozialwerk "  program.

Bundeswehr Sozialwerk  offers discounted bookings for hotels and campgrounds throughout western Europe.

" Eigene Häuser "  and  " Vertragshäuser "  refer to vacation resorts that are either owned by or contracted for use by Bundeswehr Sozialwerk e.V.  

For best use of this program, skills for reading and writing German language are recommended. 

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CWTSatoVacations Travel Advisors work tirelessly to provide you with the best travel experiences. We’ve cultivated relationships with leading travel suppliers across the globe, which means you have access to our exclusive partnerships and perks – so you can get the most out of every moment of your trip. With CWTSatoVacations, your world starts here.

CWTSatoTravel, the U.S. military and government division of CWT, is the nation's leading provider of travel management and fulfillment services to the U.S. government.

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A Guide To Installations And Services

CWT SatoTravel

CWTSatoTravel is committed to providing military members in Europe with the most up-to-date options and service initiatives available to the military market.

At CWTSatoTravel, serving your needs - and those of each and every one of our travelers - is the single mandate. You'll notice the difference the first time you call or visit. It's the kind of service that's possible only with years of experience and a deliberate focus on exceeding customer expectations.

CWTSatoTravel offers USAFE and USAREUR official travel reservations as well as offering USAREUR vacation travel services including airline tickets, low-fare quality assurance, hotel and rental car reservations, cruises and tours.

It is truly the CWTSatoTravel agents making the difference. The organization is committed to ongoing agent education and training - their skills are simply top-notch. What's more, these agents provide you with personalized, complete assistance no matter when, where or how often you travel.

An award-winning global travel management firm, among the top 10 in the U.S., CWTSatoTravel is highly regarded in the travel industry for its trademark customer service, technology and product offerings and strategic alliances with leading travel vendors worldwide.

CWTSatoTravel is a travel agency not just to the military, but also to American companies, bringing the best practices of the military and corporate worlds together. Extraordinary circumstances are "business as usual" for CWTSatoTravel. Its flexibility and expertise allow the organization to respond to whatever situations might arise, at times of conflict and peace, on American soil as well as abroad and for official and unofficial purposes.

Employing more than 1,300 associates throughout 187 locations in 14 countries and U.S. territories, CWTSatoTravel strives to maximize compliance with managed travel programs and provide travelers with excellent customer service.

CWTSatoTravel offers USAREUR travelers leisure travel services. Your local USAREUR CWTSatoTravel office offers you a wide range of travel services, including air reservations and ticketing, hotel, cruise and rental car reservations worldwide.

In addition, the offices provide on-the-spot rail reservations and ticketing, travel insurance and unique travel packages and specials. Please visit our website: http://europe.satovacations.com .

For more information, contact your local USAREUR CWTSatoTravel office or call our leisure fulfillment Center at +49-(0) 6302 92 3717 Mon - Fri from 0800 - 1600hrs.

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serving the world's most important customer

Making Travel Easier for Government & Military clients

For over 70 years, CWTSatoTravel has served as the nation’s leading provider of travel management fulfillment services to federal government and military travelers. We issue more than 6.5 million transactions annually to U.S. military and government travelers and handle nearly $3 billion in annual sales. 

Our 700+ experienced travel counselors service at almost 190 locations worldwide have expert experience in helping military and government travelers navigate through a complex and ever-changing travel landscape, including new challenges during the COVID-19 pandemic. And we do all this while ensuring travelers are compliant with their agency’s policies and procedures and also meet their specific mission requirements.

CWTSatoTravel was also awarded two special awards and designations in 2023. First, we were awarded the 2023 Military Times Best for Vets: Employee Rankings. We are proud to be included in this prestigious ranking as we strive to be an amazing place for veterans to continue their careers beyond their military service. We work hard to recruit, retain, and support current and former service members, military spouses, and caregivers. We were also awarded the 2024 Military Friendly Awards ®  Silver Designation. The Military Friendly ®  Silver Designation is awarded to companies who achieve certain veteran hiring and retention rates, have low military employee turnover, have promotion and advancement of military employees, and encourage members to self-identify.

As a division of CWT, we have access to resources and new technology that help our customers travel more efficiently and economically.

Stress Free Travel Experience  

Our team works with your agency to achieve your goals while staying compliant with your travel policies and sticking to your travel budget. We provide workable solutions for your travelers from pre-trip planning to submitting expense reports when they return home. Our goal is to make your travel experience as smooth as possible, whether it’s for work or pleasure.

We can arrange travel by pretty much every mode of transportation, from flights, lodging and car rental to unusual needs like dog sleds, pack mules or camels. We handle group travel that may require special arrangements or need different accommodations for their trip .

Our meeting planning and conference services cover your entire event, including booking the venue providing setup of audio visual equipment, catering, and more. Whatever your meeting requires, we’ll make sure it’s ready to go when you start.

Innovative Technology

We use the latest technologies to serve your travel needs as efficiently as possible. A long history in the travel industry gives our company insight into the current travel trends and best practices. It is also our job to stay informed on the latest government travel policies and help your agency’s travelers adapt to any changes that occur.

We are proud to serve you, our U.S. military and government clients, and to offer you the best travel management services available.

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Pets and PCS: answers to your questions

It’s that time of year again – PCS season. A high volume of servicemembers and families are leaving Europe this summer. In addition to moving your household goods, making the proper arrangements for your pets is key to a successful move.

To help plan ahead, check this list of frequently asked questions about shipping pets to the United States. For more information, consult the U.S. Army Europe Customs Web site at www.hqusareur.army.mil/opm/pets.htm.

Q. Will the government pay to ship my pet? A. No.  You are responsible for arranging and paying all costs associated with shipping pets.

Q. Can my pet and I travel on the same aircraft? A. Yes, unless pet spaces are full or a heat restriction is issued by your airline.  If a heat embargo is issued, your pet may be restricted from flying until conditions improve or re-routed on another airplane. Pet owners are normally given advanced notice of any restrictions.

Q. What if my pet cannot be reserved on my flight? A. Due to the busy summer travel season, pet spaces on your scheduled flight may not be available. If so, the commercial travel office (SATO) will try to book your pet on another flight or airline. Remember, you incur any costs for shipping your pet.

Q.  Must I go through the commercial travel office to ship my pet? A. Using the commercial travel office to ship your pet is convenient but not the only option. Commercial pet shipping companies may be more expensive, but can normally ship your pet when other airlines can’t. For a fee, they also offer pick-up services throughout Germany. You will bear all costs and potential risks associated with using these companies. Contact your local transportation office or commercial travel office for a list of potential sources.

Q. What documentation is required to ship my pet to the U.S.? A. The original and one copy of a health certificate signed by a licensed veterinarian stating that the animal is healthy enough to travel by air and is free of injury and disease. The certificate must be dated 10 days or less from the date your animal will be shipped. A rabies vaccination certificate issued and signed by a licensed veterinarian at least 30 days old but not older than one year from the date your animal will be shipped is required. If your pet is less than 12 weeks old you should obtain a memorandum from a licensed veterinarian that waives the rabies requirement.

Q. There are no veterinary facilities at my installation.  Can I get shots and travel papers from vets on the local economy?  Are such shot and other records recognized by U.S. officials back in the States? A. You can use the services of host nation veterinarians. They are familiar with international standards of pet immunization and shipment. Health certificate and rabies vaccinations will be recognized by health officials at your stateside destination.

Q. I have heard that some airlines will not accept a pet in a collapsible kennel. Is this true?      A. Yes. Collapsible or foldable kennels are prohibited by most airlines. The kennel used to ship your pet must meet USDA guidelines for size, ventilation, strength and design. Animals must have enough room to stand up and turn around and each species must have its own kennel with the exception of compatible cats and dogs of similar size. When in doubt use a larger kennel. A contact address and phone number in the States, and two copies of your orders help speed your pet through customs.  

Q. What are the feeding instructions for my pet? A. Call or visit your airlines’ Web site for feeding instructions. Most airlines and pet shipping companies require a 24-hour feeding schedule to be attached to the kennel to assist the airline in providing care for your animal in case it is diverted from its original destination. You, as a pet owner, are required to certify your pet had been offered food and water within four hours of transport, and the documentation must include the time and date of feeding. Food and water dishes must be securely attached and be accessible to caretakers without opening the kennel.

Q. My family and I bought a new puppy and he’s two weeks old today.  Is he old enough to fly? A. Not yet. Your pet must be at least eight weeks old and weaned before traveling by air.

Q. How do I find additional information on shipping pets? A. There are great Internet sites that provide tips and information on pet shipping.  In addition, each airline has rules, policies, and procedures for shipping pets. It would be beneficial to visit your air carrier’s Web site prior to shipping your pet. (Courtesy of the U.S. Army Installation Management Agency – Europe)

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