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Your career is not a destination. It's a journey.

The Flight Centre Travel Group is where your career takes off on an epic adventure. We're a close-knit global family of fun-loving explorers, who work in a supportive and diverse atmosphere that allows you to spread your wings and experience new horizons like never before.

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We understand the unique motivations and ambitions of modern professionals. That's why we offer job opportunities that provide enjoyment, flexibility, challenge and the chance to explore new career possibilities and the world at large.

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We believe work should be a place of joy, exploration and growth.

"Working here is so rewarding. I feel supported, connected, seen and we all have a lot of fun doing what we do."

Come as you are

There is only one best way when it comes to supporting our people and it involves recognising and celebrating the many different facets of what makes you “you”. We encourage everyone to come as they are, and we’ll come together as one. Our policies, programs, employee-led resource groups and recruitment strategies all aid us in our commitment to creating a safe, diverse and inclusive work environment for all our employees globally.

The future is bright

Our people are here for a good time and a long time. We believe your career is a journey, not a destination and there are no limits to what your future could hold. All our people are encouraged to find their Brightness of Future and are provided the professional development and mentorship opportunities to help them get there.

Open communication and open plans

Our flat and transparent organisation structure means there are no closed doors (literally). We’ve worked hard to create a culture of collaboration, innovation and inclusion to ensure there is no “us” and “them”. No one has a personal assistant, not even our CEO; our people have direct access to the decision makers and our communication always prioritises two way dialogue.

Fun comes standard

When applying for a job at Flight Centre Travel Group, having fun at work is part of the job description. Our core value of irreverence and culture of reward and recognition ensures fun and enjoyment in the workplace. Our people are proud of where they work and are driven every day by our mission to open up the world for those who want to see.

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We're one of the most unique and wonderful places to develop your career. Hear first hand stories about what it is like to work with us.

When you join us, you begin a journey that could take you to many amazing places, allowing you to explore different paths. It's a unique opportunity to be the best you can be.

Being part of one of the world's largest travel groups means you have the option To work WITH over 30 different BRANDS, each with their own unique attributes and opportunities.

Flight Centre

Corporate Traveller

Travel Associates

Stage and Screen

Liberty Travel

Travel Money Group

Flight Centre Business Travel

Student Universe

Cruiseabout

FCM Meetings & Events

Back-Roads Touring

Advance Traders

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**As of May 2024, Board and Committee members will be able to access materials through  DiliTrust . Board members will have received an email with login information in early May**

24 Clarence Street Ottawa, Ontario K1N 5P3 T. 613-241-5221 Email: [email protected]

FCM is one of the largest travel management companies in the world, and the flagship global business travel division of Flight Centre Travel Group. Operating in over 97 countries across the world, FCM’s team exists on a truly global scale. Dedicated to supporting each other and staying connected, so that travellers know they’re in good hands, no matter where they are in the world.  Globally connected, flexible, and a little unconventional — FCM make sure that wherever travellers are going, they can do it their way. Whether customers have regular international travel needs, take single trips at the last-minute, or want to consolidate their business travel services and costs across multiple countries — FCM’s global network has the experience, reach and negotiating strength needed in a travel partner.

Note :  Locations designated are countries where the TMC has indicated their support of Concur Travel but do not necessarily reflect locations that are authorized for local resale. Contact the TMC partner directly to inquire about their authorized resale markets. 

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Corporate Travel

All university travel is managed by fcm travel.

FCM Travel Hub

Making a booking for Travel is a 3 step process.   Request → Approve → Book

Remember to add travelling Staff using +Traveller and not use the +Guest option. Refer to the how-to-guides on the FCM Travel Hub for more information.

Please use only Google Chrome or Microsoft Edge browser to access  FCM Travel Hub.

Notre Dame Travel Guide

What you need to know before you book travel, while you're away, and what to do when you get back.

Planning Travel Overview

1. Login to FCM Travel Hub

Access via the link above, single sign-on authentication allows all University staff with access.  When you first log in to FCM Travel Hub there are a number of training videos available. Suggested videos:

• Navigation & Manage Profile Module
• Quick Reference Guide for Requesters and Travel Arrangers
• If you are booking on behalf of someone else - How to Assign someone to a profile
• Instructions on how to complete a Trip Request and Bookings

2. Update your travel profile

Before requesting approval to travel or making a booking, you should always check your profile (or the profile of the person your are booking on behalf of) and ensure that all personal details are up to date. These details need to be correct before booking; charges will be incurred for any changes made once a booking is confirmed.

Details to check before booking

• Name is correct, as per passport or government issued ID
• Frequent Flyer numbers are added (if applicable)
• Email address is correct (use UNDA email)
• Mobile number (this is how airline will contact you with any late changes)

3. Create Trip Request

Once your profile is updated and all details correct, you can then request approval for your travel by clicking  Create Trip Request in FCM Travel Hub. This replaces the paper form you would be familiar with. All travelling Staff must be added using Search Travellers, not +Add Guest as this is for non-staff travellers only.

4. Book your travel

You will receive an email with the subject "great news! your trip has been approved".  You will now need to make the booking using the online portal. You can either click the 'see approved trips' link provided in the email or you can navigate back to ‘create trip request” and then navigate to the “my actionable requests” tab. Please use the  Book Online option rather than Send to FCM, we are charged additional fees for using a consultant to make a booking that can be booked online.

5. Receive your itinerary

Please check your itinerary as soon as you receive it. If any details are not correct then please email [email protected]. If you have not received your itinerary 24 hours after making your booking, please email FCM.

6. Download the FCM Platform Mobile App

Download the FCM Mobile App and please read the instructions for how to log in the first time and ensure you use the “magic link” option.

Estimating Travel Costs

When planning for travel on University business, you should provide a reasonable estimate of the total cost of your trip as part of the approval process. In developing your cost estimate you should consider:

• Accommodation
• Meals and incidentals
• Car hire/taxi

Costing provided should be estimated based on current pricing, noting that some reasonable variance may occur due to timing.

A quote for international travel can be provided by the University preferred supplier, FCM Travel. [email protected]

For domestic travel you can obtain a quote on airline and hotel websites or if visiting another Notre Dame campus, use our  estimated travel cost guide and our 2024 Preferred Accommodation Directory .

Request & Approval for Travel

Pre-Trip Approval

Before submitting a request, please familiarise yourself with the recently updated Travel Policy and Travel Procedure .

Approval for travel will need to be obtained prior to making any bookings. Request for approval should be submitted no less than 14 days prior to travel for domestic bookings and 21 days in advance for international travel.

If you are requesting Business Class air travel, prior written approval from the VC or DVCF is required to be attached to your request at time of submission. If your request will workflow to the VC or DVCF then this attachment is not required.

Quick Reference Guide for Requesters

All requests must include an estimated maximum trip cost and a high-level itinerary. All requests must be fully approved before a booking can be made. Should booking costs be higher than approved trip cost then additional approval is required that may delay the booking confirmation.

Refer to the section  Budgeting for Travel Costs .  This may assist with seeking approval for Domestic Travel and should be suitable for most standard trips. You may decide to add a contingency according to your specific trip needs.

Your pre-trip approval request will require approval from both your line manager (level 1) & the budget holder or SMG (level2). If you see the that either of these approvers are incorrect in the system, please notify FCM.

Important Information for Approvers

All pre-trip requests must be approved before a booking can be made. Any additional air, car or hotel costs at time of booking will require prompt review and approval prior to allow the booking to proceed.

Quick Reference Guide for Approvers

Risk Assessment Management Plan - International Travel

Prior to submitting a request for international travel, a risk assessment management plan (RAMP) is to be completed by anyone wishing to undertake overseas travel on behalf of the University where the onus of risk and duty of care lies with the University. Please allow a minimum two weeks for review and authorisation.

RAMP template N:\Administration\Safety@ND\Risk Management Templates (RAMPS)\RAMP suite of forms and other templates\RAMP Form Suite

The Guide  N:\Administration\Safety@ND\Risk Management Templates (RAMPS)\Safety Hazard Risk Management Guideline

Booking Travel

Before you book

If any personal details have changed since you submitted your request for approval, please update these in the FCM Hub. If no details have changed, please begin the booking process by clicking the link provided to you in your Pre-Trip Approve email.

If you require guidance with the FCM Hub please login and follow the I nstructions on how to complete a Trip Request and Bookings. For assistance email FCM [email protected]

If your travel is urgent (departing within 24 hours) please contact: 02 8974 0838

Paying for Travel

What is covered by our centrally billed University account

• Flight costs
• Accommodation cost, refer to the  Conferma Factsheet for booking and payment information.   Download the Conferma Pay App for iPhone
• Car hire costs

Payment of the above is through the University's American Express Business Travel Account. Suppliers may provide travellers with invoices, however these are not required to be submitted to Finance Accounts Payable.

What you may need to pay for

• Paid seat requests
• Flight upgrades or changes (where not approved by your manager)
• Meal, Taxi/ride share costs. Use your Corporate Credit Card or claim a cash reimbursement.
• Airline Membership/Lounge access. Refer to 'While Travelling' for more information

Further information on inclusion, exclusions, and spend limits can be found in the Travel Policy .

Travelling Overseas

You may request a Foreign Currency Cash Advance

TIP: Download the FlexiPurchase App for iPhone .  Create expense claims, upload receipts, submit for approval and acquit credit card transactions.

While Travelling

Emergency assistance

Please contact FCM for all after-hours queries; the contact number can be found on your itinerary

Itinerary changes

For all non-urgent changes, please contact your travel arranger. If you are the travel arranger, please email FCM.

Travel Insurance

A Corporate Travel insurance policy provides cover for all University of Notre Dame travellers on approved university business/study related travel. Please contact [email protected] for further information

Qantas Club Membership

All holders of Qantas Club memberships, both current and new, are required to personally manage and renew their memberships. To facilitate this process, we urge all members to verify their contact information. Please log into your Qantas Frequent Flyer account to ensure that your listed email address is accurate and up-to-date, as this will be used for all renewal notifications and related communication.

For employees seeking to join the Qantas Club, approval from a member of the Senior Management Group is mandatory. Eligibility is determined based on the necessity of regular inter-campus business travel. When approved, the membership expense must be documented in FlexiPurchase, accompanied by the written approval. Absence of such approval will result in the membership cost being borne by the individual employee.

Please note that the University’s Corporate Scheme Number must be included in all new membership applications. Joining or renewal can only be completed by calling 13 11 31, more information is available on the Corporate Scheme Info Flyer. It is the responsibility of each Qantas Club member to handle their membership payments directly.

Record keeping

While you are travelling it is important to keep records that may be necessary upon your return.

Things you should record or keep include:

• All receipts and supporting documentation required to reconcile expenses and/or seek reimbursement.
• Your business activities (in your Outlook calendar for example) to substantiate any travel diary requirements when you return.
• All necessary documentation to support any insurance claims.
• For international travel, a travel diary will be required as part of the trip request. Information including location, allocation (business/personal) and a description is required for each day. The diary needs to be completed within ten(10) days of the traveller's return date.

Returning from Travel

Travel Diary

As part of your travel request, you will be asked to provide details of your daily business and personal activities, including location and description. Further information on requirements can be found in the Travel Guidelines

Finalising Expenses

Disbursement of costs relating to flights, hotel and car rental will be managed by Finance. You can use your Corporate Credit Card or claim a reimbursement through FlexiPurchase . Expenses must be reconciled by the traveller in accordance with Travel Policy .

It’s here! Get FCM Consulting’s Q2-2024 Global Quarterly Trend Report now

What story does Q2-2024 tell us about corporate travel? Global airline passenger demand is up 9.1%, the average room rate is rising, and economic uncertainty underpins everything as we move into H2-2024. However, data shows that the first half of 2024 created positive momentum for the rest of the year. 

In APAC, hotel occupancy remains strong and we’re seeing many corporate clients opting to shift to cheaper options to conserve budgets. Meanwhile in the Americas, airline demand remains strong. And despite economic challenges in Europe, there’s modest growth in hotel average room rates. Globally, there are geopolitical and economic undertones that may impact corporate travel moving into H2.  - Felicity Burke, Director of FCM Consulting - APAC

Ready to learn more? Get your copy of the Q2-2024 report. 

Download now 

Key takeaways from Q2-2024: 

NDC made up 21.5% of total transactions in June 2024

Global fares rose by 15% for economy class and 11% in business class  

Hotel occupancy was forecast to reach 70% in July 

11 of the top corporate airlines are forecast to exceed 2019 levels

Empower your travel programme with global insights and data points. Download FCM Consulting’s Q2-2024 Global Trend Report today. 

Take off: try our new travel booking system

The new travel system is now live.

Successfully launched on Thursday 27 April, our new travel service provider Flight Centre Management (FCM) has already received many travel requests. In the first week, 288 travel approval requests were completed.

So far, the feedback has been very positive from staff using the new system. In a recent live poll, 92 per cent of respondents agreed the new travel system is a better user experience compared to the previous travel system.

Help and support with the new system

Before the launch of the new travel system, the Travel Project team facilitated online training sessions for frequent users of the travel booking system in Divisions and Faculties.

A suite of learning tools are available to guide users on how to book travel at UNSW. These include short video demonstrations, quick guides and an e-learning module. We recommend staff and students refer to the learning materials before using the new system to book travel. The learning resources and other tools, policies, guides and forms can be found on the MyTravel@UNSW get help page .  

Lucky draw prize winners

With the launch of the new system, the Travel Project team ran a lucky draw competition to promote the use of the new system. Anyone who completed a request for travel approval before 5pm Wednesday 3 May was automatically entered into the draw to win one of two $50 gift vouchers to the UNSW Lounge.

Congratulations to the lucky winners: Tanyth Farley, Executive Assistant to the Dean of Science, and Associate Professor Rik Sen, School of Banking and Finance.

Tanyth Farley has made several travel bookings on the new system and has found the system much easier to navigate and very user friendly.

“I attended the training session run by David Golding, UNSW Travel Service Manager, and found this session extremely helpful. The travel agents FCM have also been a great new addition to get travel booked in a timely manner. Overall the system is a great improvement!” she said.

Tanyth Farley accepting her prize with David Golding, UNSW Travel Service Manager

Continuous improvement

As part of the commitment to continuous improvement, the Travel Project team has established a Travel Community group made up of representatives from the Business User Group (BUG). The Travel Community will work closely with the UNSW Travel team over the next few months to ensure feedback and information about the travel booking system contributes to the improvement of the business model over time.

We would like to extend a big thank you to the Travel Business User Group (BUG), Business Advisory Group (BAG) and Travel Project team for their commitment, hard work and collaboration on this project, and for putting values into action by driving innovation, demonstrating excellence and building collaboration.

Some of the Travel Business User Group members

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