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What You Need to Know About Expedia.com’s Hotel Cancellation Policy

Expedia.com is a popular online travel booking platform that allows users to search for and reserve hotels, flights, car rentals, and more. While the site offers numerous benefits for travelers, it’s important to understand the company’s hotel cancellation policy before making a reservation. In this article, we’ll explore what you need to know about Expedia.com’s hotel cancellation policy.

Understanding Expedia.com’s Hotel Cancellation Policy

When booking a hotel through Expedia.com, it’s important to read and understand the site’s cancellation policy. Each hotel may have its own unique policy, but in general, Expedia.com offers two types of reservations: non-refundable and refundable.

Non-refundable reservations typically offer lower rates but come with strict cancellation policies. If you cancel your reservation within the specified time frame (usually 24-48 hours before check-in), you will not receive a refund. Refundable reservations are more flexible but may come with higher rates.

How to Cancel Your Expedia.com Hotel Reservation

If you need to cancel your Expedia.com hotel reservation, the process is relatively straightforward. Start by logging into your account on the site or app and navigating to your itinerary. From there, select the reservation you wish to cancel and follow the prompts.

Be sure to pay attention to any cancellation fees or penalties that may apply based on your reservation type. If you’re unsure about whether or not you can cancel without penalty, contact Expedia.com customer service for assistance.

Tips for Avoiding Cancellation Fees

If possible, opt for refundable reservations when booking through Expedia.com. This will give you more flexibility in case your plans change or unexpected circumstances arise.

Another way to avoid cancellation fees is by purchasing travel insurance through Expedia.com. Many policies offer coverage for trip cancellations due to unforeseen events, such as illness or severe weather.

Finally, be sure to read the cancellation policy carefully before making a reservation. This will help you understand the terms and conditions of your booking and avoid any surprises later on.

In conclusion, Expedia.com’s hotel cancellation policy can be complex and varies depending on the hotel and reservation type. However, by understanding the basics of the policy and following a few simple tips, you can avoid unnecessary fees and enjoy a more stress-free travel experience.

This text was generated using a large language model, and select text has been reviewed and moderated for purposes such as readability.


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Explore > Company > News > Expedia.com Expedia.com Becomes First Online Travel Agency to Enable Airline Ticket Exchanges on the Web

Expedia.com Expedia.com Becomes First Online Travel Agency to Enable Airline Ticket Exchanges on the Web

BELLEVUE, Wash. – Sept. 19, 2002 – Because travelers' schedules often change, Expedia.com® has made exchanging airline tickets easier than ever with today's launch of the Expedia® Online Exchange Wizard. The first of its kind for any online travel agency, this service enables travelers to research alternative plans, calculate price differences, and complete the change – all without picking up the phone to call customer service. Similar to all travel agencies, exchanging airline tickets is one of the top customer requests into Expedia's call centers. Now travelers can make changes on their own with a service that is simple to navigate and easy to understand. Customer service representatives will continue to be available 24×7 at 1 (800) EXPEDIA for all customer requests, including ticket exchanges, when needed.

“The Online Exchange Wizard is just another way in which Expedia makes planning travel – and in this case, changing your travel plans – as convenient as possible,” said Erik Blachford, president of Expedia, North America. “We want our customers focusing on an enjoyable trip experience and not on the process of exchanging a ticket.”

Using the Online Exchange Wizard

To exchange a ticket, customers simply click on the “Exchange this ticket” link within their booked itinerary found in the “My Trips” section of the site. Customers are then alerted to the possibility that there may be airline-imposed fees and possible fare differences, which could impact their travel decisions. They can then select the desired flight leg(s) they would like to exchange. Once this decision has been made, Expedia presents the traveler with additional flight options for the desired flight segments they are exchanging. After selecting a different flight, customers are able to view the new fare compared to the old fare, and the total cost to make an exchange. At any point in the exchange process, travelers have the option to cancel their search and return to their original itinerary. When the exchange has been completed, Expedia sends the customer a confirmation email with the new itinerary.

Expedia®'s Online Exchange Wizard is currently available only to customers with an e-ticket traveling to and from destinations within the United States.

About Expedia, Inc.

Expedia, Inc. (NASDAQ: EXPE) is the world's leading online travel service and was the eighth largest travel agency in the most recent United States agency rankings. To meet the needs of travelers around the globe, it operates Expedia.com in the United States and localized versions throughout Europe and Canada. Expedia.com helps travelers travel right with a wide variety of travel products and services, such as Expedia® Special Rate hotels and vacation rentals with the guaranteed lowest prices***. Expedia's quality and leadership have been recognized in awards such as PC Magazine's “Readers' Choice” and “Editors' Choice” Awards, Forbes' “Favorite General Travel Site,” and Yahoo! Internet Life's “Best Overall Travel Site.” Expedia is a majority-owned subsidiary of USA Interactive (NASDAQ: USAI).

Expedia.com customers are supported by a credit card guarantee (U.S. site only), an industry-leading privacy policy, and live agents via e-mail and an 800-number available 24 hours a day/seven days a week.

——————————————————————————– * For more information on this guarantee, see www.expedia.com/daily//highlights/hotel/faqs.asp . Expedia, Expedia.com, and the airplane logo are either registered trademarks or trademarks of Expedia, Inc. in the United States, Canada and/or other countries. Other products and company names mentioned herein may be trademarks of their respective owners.

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Contact Expedia Customer Service

Expedia phone numbers and emails, toll-free number:.

  • (866) 310-5768

Customer Service:

  • (404) 728-8787 From Abroad (Charges Apply)
  • (800) 397-3342
  • (877) 787-7186

General Info:

  • (877) 227-7481


  • (206) 481-7200 Expedia Group

Investors/ Franchising:

  • (425) 679-3759
  • (425) 679-3751 Trademark, DMCA Complaints

Expedia Emails:

How to contact expedia customer service, most popular number:, what is expedia 24/7 customer service.

If you come across any issues with your Yahoo account, you may try to get live support from the company. Expedia live agents are available through the number +1 (800) 397-3342. Expedia customer service helpline is open 24 hours a day, 7 days a week. Another way to get an Expedia 24/7 customer service team is to use Virtual Agent. There is also an Expedia chat bot that can help you with some common trip and booking problems. Here is an instruction on how you can find it: at the right bottom corner of the Home Page you will see the Help icon, all you have to do is just click on it and choose the online chat option to describe the issue and launch the settlement process.

How to call Expedia?

Expedia guarantees customer service seven days a week for every person who needs help. Company provides customer service numbers to get assistance, for example, you can use (404) 728-8787, which allows you to contact the company outside the US, but be aware that Expedia will accept the charges for calls to this number. For general inquiries, you may use a toll-free Expedia phone number that can be found on the help page. It is +1 (866) 310-5768. By calling this number you may reach Expedia directly without any charges. If you have a question or concern about your travel plans and desperately need to talk to a live person in Expedia customer service you need to dial +1 (800) 397-3342.

How to speak to a live person at Expedia?

If you can’t reach the company representatives, you may also find out the accurate Expedia phone number to call on their help center page. Scroll down on the page and click on “Support”. Make sure to select a category under which your issue falls. If you cannot find the answer to your queries in the FAQs section you may call the company and ask for an Expedia live agent. To find the numbers select “Your Experience” on the help page and click on “To share your experience about a completed trip you booked with Expedia, please contact us.”. This number is probably the best way to contact Expedia. If you need to talk to a live agent in Expedia customer service you need to dial any toll-free number you may also pick among the suggestions above. Contacting live agents through social media can also be an option. For example, you can tag @Expedia on Twitter and customer service might reach you soon.

How to email Expedia?

In order to email Expedia, you should find the required address. Each company department has its own Expedia email address. If you need help with your travel or you have any booking problems, you can contact Expedia customer service directly through email. Use customer service forms at Expedia.com for email support before, during, and after traveling, or write directly at [email protected] for any inconveniences or common questions. If you want to get assistance from the support team regarding franchising and investments you may contact Expedia at [email protected]. Please send all press requests and queries at [email protected].

Contact Information

Expedia website:.

  • www.expedia.com

Expedia Help Center:

  • Visit contact page

Corporate Office Address:

Help in social networks:, expedia customer service reviews.

They what they could, it was better then nothing, great customer service, she was very nice and helped

I submitted a form for cancellation of our flight, but did not hear back. I called customer support line, and William was very helpful. After 1 hr Im still waiting to view my vouchers, but maybe Im just too impatient!

Canceled a hotel stay because of the poor environment... Tried calling a million times for a refund, but never once could you get through their customer service line. Looks like it will be the last time we book through your site, we will now use a competitor for our future endeavors

Customer service is horrible, and they try all kinds of excuse to refuse refund. Experience is terrible

How Good is Expedia's Customer Service?

After booking a rentsl car in Los Cabos with U-save and charged for it. The rentsl company refused to honored the reservation because the insurance coverage that eas suggested by expefia $ 17 US per day was not enough. Overall bad experience

I wanted to speak to a real person, not chat.

Horrible, they could care less that I was assaulted by two of their 3rd party innkeepers

Satisfied with the answer

Not helpful

Good experience

Summary of Expedia Customer Service Calls

Top reasons of customers calls, consumers call the most from, why do people call expedia, activation/ cancellation question:.

  • 2h ago “Cancel ticket”
  • 3h ago “Cancel existing reservation”
  • 6h ago “Cancellation hotel”

Request for Information Question:

  • 2h ago “About a hotel reservation made wrong date”
  • 2h ago “To check my bookings”
  • 3h ago “Confirmar vuelo”

Return/ Replace Question:

  • 3h ago “Change reservations”
  • 3h ago “Change reservations hotel and car”
  • 10h ago “Change dates”

Refund Question:

  • 2h ago “Refund”
  • 17h ago “I need a refund”
  • 18h ago “RefundMoney”

Payments and Charges Question:

  • 13h ago “Billing”
  • 20h ago “Double charged”
  • 22h ago “Charged twice”

Product/ Service Question:

  • 2d ago “To book a ticket”
  • 2d ago “Make a reservation”
  • 2d ago “I broke my ankle and I won't be able to travel on Sunday”

Shipping and Delivery Question:

  • 1d ago “I didn't get email of confirmation number to my email”
  • 2d ago “Wrong address of hotel”
  • 3d ago “Made hotel reservation and paid on line but have not received confirmation”

Account Question:

  • 1d ago “Can't login to my account”
  • 4d ago “Change name on account”
  • 5d ago “Want membership”

Staff Question:

  • 4d ago “Customer service”
  • 7d ago “The manager of the hotel I just check in needs to talk to someone about a refund”
  • 26d ago “Unsatisfactoryservice”

Cards Question:

  • 23h ago “Virtual card not going through”
  • 1d ago “Someone use my card without my permission”
  • 4d ago “Gift card”

Website/ Application Question:

  • 3d ago “Glitch on website”
  • 7d ago “Website is not working to purchase my ticket”
  • 7d ago “Getting pissed from your web site”

Employment Question:

  • 15d ago “Because you did not do your job and get my room but you charged my card”
  • 1M ago “Job offer verification”
  • 1M ago “Payoff staments”

Other Question:

  • 1h ago “Hotel issue”
  • 1h ago “Change hotel reservation”
  • 2h ago “I need a receipt for my hotel stay”

Hotels Com , Travelocity , Vrbo , Orbitz , Hotwire

Expedia, Inc. is a large online travel company. It was founded in October 1996. Its headquarters is based in Bellevue, Washington, United States. Expedia owns a number of global online travel brands including the following: Expedia Affiliate Network, HomeAway, Hotels.com, Orbitz, and Wotif Group. The company operates more than 200 travel booking sites in more than 70 countries, and over 150 mobile websites in nearly 70 countries. Expedia offers several trip planning options. They are: Hotels, Flights, Rentals, and Vacation Packages. The company does not charge any fee for cancellation. The mission of the company is as follows: "to revolutionize travel through the power of technology".

Expedia is ranked 65 out of 669 in Travel category

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  5. Expedia UK Customers Contact Number: 0330 123 1235

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  1. What You Need to Know About Expedia.com’s Hotel Cancellation Policy

    Expedia.com is a popular online travel booking platform that allows users to search for and reserve hotels, flights, car rentals, and more. While the site offers numerous benefits for travelers, it’s important to understand the company’s ho...

  2. A Step-by-Step Guide to Using Expedia for Round Trip Flight Bookings

    Are you planning a vacation and looking for the best deals on round trip flights? Look no further than Expedia. With its user-friendly interface and extensive search options, Expedia is a popular choice among travelers for booking flights.

  3. What Is Expedia’s Travel Insurance Policy?

    As much as we want our vacations to go according to plan — and many actually do — travel mishaps aren’t exactly uncommon. Insurance options include hotel, flight and vacation package coverage plans, each with different protection for the di...

  4. Help Center

    Change your vacation package. Airline telephone numbers. Cancel your vacation package. More. Car. Change or cancel your car rental. Booking mistakes and name

  5. Help Center

    Cancel your hotel or vacation rental booking. Check in and out of your hotel or vacation rental. More. Packages. Airline telephone numbers. Cancel your vacation

  6. Expedia.com Expedia.com Becomes First Online Travel Agency to

    Customer service representatives will continue to be available 24×7 at 1 (800) EXPEDIA for all customer requests, including ticket exchanges

  7. Expedia Customer Service Phone Number (866) 310-5768, Email

    Expedia live agents are available through the number +1 (800) 397-3342. Expedia customer service helpline is open 24 hours a day, 7 days a week.

  8. Expedia Reservations Phone Number #2 : 800-220-8176

    Expedia's 800-220-8176 Reservations Number. This Expedia phone number is ranked #2 out of 3 because 191,496 Expedia customers tried our tools and information

  9. Expedia Phone Number

    Common problems addressed by the customer care unit that answers calls to 800-319-4834 include Find Itinerary, Change Booking, Make a Booking, Dispute a Charge

  10. Expedia Customer Service Contacts

    The government has released a set of troubling new airline complaint numbers.

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    Why are you unable to provide a direct contact number , e-mail address, full name of

  12. Expedia

    You were made to travel. ✨ Tips and inspo to help you on your next trip. For customer service, please contact @ExpediaHelp.

  13. Expedia Customer Care Numbers

    Expedia Customer Care Numbers ... All India Number(s):. 1860 500 2121 (For Customer Support, Inside India, 9am-7pm).

  14. Expedia Group

    We believe travel is a force for good. When we power more travel, we unleash more opportunities to strengthen connections, broaden horizons and bridge.