Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS)

  • Register online for the Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS)
  • Lodge an IPTAAS travel application

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information about Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS)

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The Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS) provides financial assistance to people from regional NSW to access specialised healthcare that is not available locally.

Publication date: 2023/08/02 16:30:00 GMT+10

Last Reviewed Date:

Organisation: NSW Health

Audience: General Public

Tags: Health Services, Hospitals and Health Services

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Home – NSW Government – Health – logo

​Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS)

IPTAAS a NSW Government program that helps people with the cost of transport and accommodation when they have to travel significant distances to access specialist health treatment.

For more about  ​Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS) .

George’s story

George, from Bega, was diagnos​ed with incurable stage 4 colon cancer. His treatment involves regularly travelling up to Sydney. Without subsidy assistance from IPTAAS, George would have found it difficult to finance his travel and accommodation requirements. IPTAAS played an important part in helping George and his family out during this difficult and stressful time.

  • Booking & Travel Assistance , Financial Assistance

How to claim IPTAAS: Isolated Patient Travel and Accommodation Assistance Scheme for NSW patients and carers

Sarah Everitt

  • By Sarah Everitt
  • November 9, 2019

PTSS MediStays Hospital Accommodation

MediStays was founded to support patients and their loved ones access the best care available. We achieve this by partnering with accommodation providers, including hotels and apartments, who provide discounted rates to our community.

To reduce the financial burden further, we link eligible patients and carers with financial support such as the NSW Government Isolated Patient Travel Accommodation Assistance Scheme (IPTAAS).

Every year, thousands of patients and their loved ones travel from country NSW to receive specialist medical care. In addition to coping with the news of a serious medical illness, patients and their carers need to leave their safe home environments to stay in busy regional or metropolitan cities, often for an unknown length of time.

The NSW IPTAAS is an important initiative that supports patients and their loved ones with the costs of travelling for medical care. Under this scheme, patients and approved companions can claim up to $140/night towards their accommodation and travel costs.

In this article we will discuss aspects of the Scheme and provide tips for patients and their loved ones.

Can MediStays bulk-bill the costs of my accommodation?

Yes. You can apply to MediStays to bulk-bill accommodation for bookings of more than 8 nights. Depending on the cost of your accommodation, you may need to pay an out of pocket gap. To request this service from MediStays, please ensure IPTAAS has been approved by your local office and treating hospital/clinic. Then contact our Care Navigators for a special quotation before booking on our website and we will contact you for further information.

Criteria for applying for IPTAAS include:

  • resident of NSW or Lord Howe Island
  • travelling more than 100km (each way) from home to the hospital or 200km cumulative over one week.
  • travelling to receive specialist medical care

Patients are ineligible to claim IPTAAS if they are

  • receiving financial support from other schemes, including Workers Compensation or the Repatriation Transport Scheme administered under Veterans Affairs
  • participating in Clinical Trials
  • travelling for allied health such as physiotherapy.

How much is the accommodation subsidy?

The subsidy varies depending on the length of your stay.

Can MediStays help in other ways? 

Yes. MediStays supports you with discounted accommodation at hotels and apartments in Sydney and regional NSW centres. MediStays rates can often be discounted on our website for you to book. In addition, we support you with private, extra discounted accommodation for 7 + night bookings. Please contact our Care Navigators for a special quotation before booking on our website.

IPTAAS

How far do I need to travel to claim IPTAAS?

To claim IPTAAS you will need to travel 100km one way (home to hospital) or 200km cumulative distance over one week.

Who can be an approved companion or escort?

An escort or companion is a person approved to travel with the patient. This may include your husband or wife, carer or the parents of children under 18 years of age.

Do I need to pay out of pocket accommodation expenses?

If your accommodation costs are more than the IPTAAS nightly subsidy, you will need to pay some out of pocket expenses.

For example, if a patient and companion stay in accommodation close to hospital at $140/night for three nights, IPTAAS will subsidise $75/night and they will pay $45 per night for accommodation. 

Can I claim my public transport travel to the hospital?

Yes, IPTAAS can cover public transport costs. GST is not covered. Keep a copy of your tax invoices and record details of your journey (dates) on the form.

Can I claim my petrol costs?

Yes, IPTAAS can subsidise petrol costs. If you travel in a private car, you are eligible to claim 40 cents per kilometre. The distance is calculated using google maps from your home address to medical specialist address.

How do I contact IPTAAS?

The caring team at IPTAAS have offices across NSW and are here to assist you.

You can call IPTAAS on 1800 478 227 and speak with someone directly.

Please visit this link for a  complete list of IPTAAS offices

Please visit this link for  further information and links to online and paper application forms

At MediStays we are here to support you….

Supporting patients to access the best medical care is our mission at MediStays. We know how hard it is to travel long distances from home when you are feeling unwell. We also understand that the burden of travelling long distances in country NSW results in some patients delaying access to care or even not travelling at all. This was shown by researchers in NSW, who reported that patients living in NSW (and the ACT) were 10% less likely to travel for cancer care for every 100km they needed to travel (Gabriel, 2015). Not accessing life-saving cancer treatments is a heart-breaking situation, resulting in poorer health outcomes and shorter survival for these patients.

Helping our community to minimise the costs of travelling is an important part of our role at MediStays. We understand the financial stress of travelling for medical care and hope to support you with helpful and practical information to make your journey easier. We are also working with accommodation providers to bulk-bill your accommodation costs where possible. For further information and links to IPTAAS, please visit the  MediStays Financial Support  page.

Are you a patient or carer travelling for medical care?

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Get our newsletter and stay current on hospital accommodation deals, specials, and Medistays news.

Sarah Everitt

Sarah Everitt

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Fillable Form 2: Travel and accommodation supplement: Isolated Patients (New South Wales)

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Form 2: Travel and accommodation supplement: Isolated Patients (New South Wales)

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  2. IPTAAS FORM PDF

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  3. Iptaas Form 2

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  5. Iptaas Form 3

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  6. Iptaas Form 1

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COMMENTS

  1. Forms

    All IPTAAS forms. Form 1 Travel and accommodation claims download. Form 2 Additional travel and accommodation download. Form 3 Application to bulk bill accommodation download. Form 4 Application for advance travel assistance download. Form 5 Referral details for online users download. Form 6 Travel and accommodation assistance for donors download. Did you know you don't need to complete all ...

  2. PDF Form 2. Additional Travel and Accommodation Claims

    Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS) Form 2. Additional Travel and Accommodation Claims Page 1 of 3 There are two ways to apply to IPTAAS Apply online at . iptaas.enable.health.nsw.gov.au: OR. Complete this form: When using this form:

  3. PDF Form : Travel and accommodation supplement

    Go to our website www.iptaas.health.nsw.gov.au or call us on 1800 IPTAAS (1800 478 227). Part A. Patient details 1. Patient ID (if known) 2. Your name Given name Surname 3. Your date of birth ... Form 2: Travel and accommodation supplement Page 3 of 3 Part F. Practitioner or health service declaration Please read before completing this question.

  4. Lodge an IPTAAS travel application

    Introduction. IPTAAS (Isolated Patients Travel and Accommodation Assistance Scheme) may be able to give you financial assistance with your travel and accommodation expenses if you need to travel long distances for specialist medical treatment. To apply for IPTAAS online, you'll need to set up an account.

  5. Register online for the Isolated Patients Travel and Accommodation

    IPTAAS may be able to give you financial assistance with your travel and accommodation expenses if you need to travel long distances for specialist medical treatment. To apply for IPTAAS, you can register online to set up an account. Eligibility. To be eligible for IPTAAS you must: be a resident of NSW or Lord Howe Island and be eligible for ...

  6. Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS

    Register online for the Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS) Last updated: 24 January 2024. Browse information about Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS) .

  7. information about Isolated Patients Travel and Accommodation Assistance

    The Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS) provides financial assistance to people from regional NSW to access specialised healthcare that is not available locally. Publication date: 2023/08/02 16:30:00 GMT+10

  8. IPTAAS

    Claim by form. If you can't claim online, you can print and complete a paper form. 1. Print form. Check to see what IPTAAS forms you should be using; Download and print relevant form; 2. Talk to your doctor. Ask your doctor to complete the referral details on the form. 3. Complete the form. Make sure you include: treatment, travel, and ...

  9. Forms

    We have different print combinations with each travel and accommodation situation. Each form below has a small summary to help you know when to complete it. With you're static unsure, call our squad on 1800 478 227 either use the form finder below of selecting a button the we'll help they find the formular combination that is right for it.

  10. Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS

    NSW Health Check In. Previous editions. Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS) IPTAAS a NSW Government program that helps people with the cost of transport and accommodation when they have to travel significant distances to access specialist health treatment. For more about Isolated Patients Travel and ...

  11. PDF Frequently Asked Questions

    To submit a paper application you will need to download the IPTAAS application form . For easy use our claim forms have separate sections know as parts. The IPTAAS forms Include: Form 1: Application for travel and accommodation assistance Form 2: Travel and accommodation supplement Form 3: Application to bulk bill accommodation

  12. NSW IPTAAS Isolated Patients Travel and Accommodation ...

    Yes, if you are an approved escort you are eligible to claim the accommodation subsidy. For example, you may drive your husband to the hospital and book accommodation with MediStays until he is discharged. You are eligible to claim $70/night (1-7 nights stay) and $120/night (8 or more nights stay). If your husband has previously had 8 nights ...

  13. How to claim IPTAAS financial assistance for NSW patients

    The NSW IPTAAS is an important initiative that supports patients and their loved ones with the costs of travelling for medical care. Under this scheme, patients and approved companions can claim up to $140/night towards their accommodation and travel costs. In this article we will discuss aspects of the Scheme and provide tips for patients and ...

  14. For patients

    2 - 7-day appointment: maximum $40; 8 - 14-day appointment: maximum $80; 15 or more days appointment: maximum $160. If you are required to travel by air, an air approval code is required before you fly. To get an air approval code your referring health professional, medical practitioner, health service or authorised representative must contact ...

  15. Fill

    Form 2: Travel and accommodation supplement: Isolated Patients (New South Wales) EDITING TEMPLATE Form 2: Travel and accommodation supplement: Isolated Patients (New South Wales) ... Go to our website www.iptaas.health.nsw.gov.au or call us . on 1800 IPT AAS (1800 478 227). Part A. Patient details. 1. Patient ID (if known) 2. Y our name. Given ...

  16. PDF Isolated Patients Travel and Accommodation Assistance Scheme

    resident. For further information about IPTAAS eligibility criteria, see the IPTAAS Assessment Guidelines 2.2. Escorts An escort is an adult who travels and/or stays with a patient and provides support during their treatment. A patient may be eligible to receive additional IPTAAS subsidies to support the travel and accommodation costs of an escort.

  17. PDF solated Patients ravel and Accommodation Assistance ceme PAAS)

    Form 1: Application for travel and accommodation assistance Page 2 of 4 Part C. Referral details Please read before completing Part C. Referral details. Part C: Referral details is only required if this is the first time you have applied for assistance from IPTAAS to travel to this practitioner or health service, or you have not submitted a referral to this practitioner or health service in ...

  18. PDF NSW Health Isolated Patients Travel and Accommodation ...

    Patients are entitled to one escort. patient is eligible for two escorts if they are: An Aboriginal or Torres Strait Islander person; or, If they are a child and their health service provides written confirmation that their condition is life threatening. IPTAAS subsidies for travel and accommodation for appointments/treatment prior to 1 August ...

  19. PDF Form : Travel and accommodation supplement

    Go to our website www.iptaas.health.nsw.gov.au or call us on 1800 IPTAAS (1800 478 227). Part A. Patient details 1. Patient ID (if known) 2.our name Y Given name Surname ... Form 2: Travel and accommodation supplement Page 3 of 3 Part F. Practitioner or health service declaration Please read before completing this question.

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