Norwegian Cruise Line Headquarters & Corporate Office

Norwegian Cruise Line

Norwegian Cruise Line, also known in short as Norwegian, is an American cruise line founded in 1966, incorporated in Bermuda and headquartered in Miami. It is the third-largest cruise line in the world by passengers, controlling about 8.7% of the total worldwide share of the cruise market by passengers as of 2018.

Corporate Phone Number

1.800.327.7030

Customer Support Phone Number

1-305-468-2339

Headquartered Address

7665  Corporate  Centre Drive Miami,

Florida 33126

CasinoInquiries@ ncl .com

https://www.ncl.com/

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Get norwegian cruise line headquarters address and additional details that include the address to send official mail and norwegian cruise line headquarters phone number where you can reach out during usual working days and hours. norwegian cruise line headquarters address is 7665 corporate center dr. miami, miami, fl, usa, 33126. this is the most up-to-date information you can find for norwegian cruise line headquarters., norwegian cruise line headquarters address – what is norwegian cruise line headquarters address.

Norwegian Cruise Line – Headquarters 7665 Corporate Center Dr. Miami Miami FL 33126 USA

Norwegian Cruise Line Headquarters Phone Number

Norwegian cruise line headquarters phone number is 866-234-7350 ., norwegian cruise line headquarters has an advanced phone systems that enables a caller to contact and reach out the right person you wish to speak with, the fastest possible. when calling norwegian cruise line headquarters, please listen to the welcome voice message and select the department you need including ceo, management, human resources, logistics, sales, marketing, finance, billing and accounting, logistics and operations, legal and other departments..

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Norwegian Cruise orders eight new ships, biggest order in its history

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A Leading Global Cruise Company

At Norwegian Cruise Line Holdings, we combine world-class hospitality with innovation to provide memorable vacations for travel enthusiasts around the world.

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Best-in-class ships, team members across the globe, ships on order through 2028, berths on order, destinations visited globally, luxurious private island destinations, world-renowned brands.

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Norwegian Cruise Line has been breaking the boundaries of traditional cruising for more than   56 years.

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Oceania Cruises is the world’s leading culinary- and destination-focused cruise line.

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Regent Seven Seas Cruises offers an unrivaled experience to luxury travelers with all luxuries included .

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Global sustainability program.

Sail & Sustain, is centered around our commitment to drive a positive impact on society and the environment while delivering on our vision to be the vacation of choice for everyone around the world.

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Our sailsafe program.

To protect our guests, crew and communities we visit, w e’ve enhanced our commitment to health and safety with our SailSAFE h ealth and s afety p rogram , developed with guidance from leading public health and scientific experts . Our robust and comprehensive health and safety strategy has new and enhanced protocols to create multiple layers of protection against COVID-19.

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Travel | 8 new ships coming to Norwegian Cruise Line,…

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Subscriber only, travel | 8 new ships coming to norwegian cruise line, sister brands plus dock at great stirrup cay.

Norwegian Cruise Line's second Prima-class ship Norwegian Viva arrived to Miami on Nov. 28, 2023 as it began its first Caribbean sailing season. (Richard Tribou/Orlando Sentinel)

The parent company to Norwegian Cruise Line announced Monday a major order for eight new ships among its three brands as well as the construction of a pier to allow its cruise ships to dock instead of tender to its private Bahamas island for the first time.

Norwegian Cruise Line Holdings said it was planning to bring on four new ships for NCL, two new ships for upper premium brand Oceania Cruises and two ships for luxury brand Regent Seven Seas, all to be built at Fincantieri shipyard in Italy and debut during a 10-year run from 2026-2036.

The NCL ships would be the largest ever built for the line at around 200,000 gross tons and capacity of about 5,000 guests. They won’t arrive until after the final delivery of its Prima-Plus class ships expected between 2025-2028, the larger sister ships to the Norwegian Prima and Viva that debuted in the last couple of years. The four ships from the unnamed class of vessel would arrive in 2030, 2032, 2034 and 2036.

The new class for Oceania Cruises, which in 2023 debuted its first new ship in more than a decade — the Oceania Allura — will also be the largest ever built for the line at 86,000 gross tons and a capacity of 1,450 guests. They’re expected in 2027 and 2029.

And the Regent Seven Seas fleet’s new vessels will also be larger coming in at 77,000 gross tons with a capacity of 850 guests. They’re expected in 2026 and 2029. Regent just debuted the third of its Explorer class ships in December 2023.

“This strategic new-ship order across all three of our award-winning brands provides for the steady introduction of cutting-edge vessels into our fleet and solidifies our long-term growth,” said NCLH president and CEO Harry Sommer in a press release. “It also allows us to significantly leverage our operating scale, strengthen our commitment to innovation and enhance our ability to offer our guests new products and experiences, all while providing opportunities to enhance the efficiency of our fleet.”

No other details about the ships were released. Financing is already in place to fund 80% of the cost for the four ships among the Oceania and Regent orders, but financing for the four NCL ships is not finalized.

The eight ships expects to add 25,000 more to the three cruise lines’ passenger capacity.

In addition, the line is set to construct a multi-ship pier at Great Stirrup Cay, the popular Bahamas private destination visited by all three brands. The move follows the introduction of a dock that can support two Oasis-class vessels at neighboring Perfect Day at Coco Cay for Royal Caribbean while other private Bahamas destinations including Disney’s Castaway Cay and its new Lookout Cay at Lighthouse Point feature tenderless docks for easy access.

“We are likewise excited with the addition of a new pier at Great Stirrup Cay to support our increased capacity in the Caribbean and multiple ships to call on the island, enhancing our guest experience and bringing seamless and reliable access to our private island year-round,” Sommer said.

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Norwegian Cruise Line cancels more than a dozen upcoming cruises

TAMPA, Fla. ( WFLA ) — Norwegian Cruise Line has canceled more than a dozen cruises for 2025.

A spokesperson from the cruise line told WATE’s sister station, WFLA, that the cancelations were “a result of varied events including the ongoing situation in the Red Sea and Israel, modified dry dock schedules for ship enhancements, a full ship charter, and lastly, to accommodate the demand for shorter close-to-home voyages to the Bahamas.”

The canceled cruises include:

  • Norwegian Epic – Feb. 20, 2025, Nov. 1, 2025, Nov. 11, 2025
  • Norwegian Jade – Mar. 4, 2025, Mar. 13, 2025, Mar. 24, 2025
  • Norwegian Pearl – Apr. 19, 2025, May 5, 2025, May 16, 2025, Oct. 15, 2025
  • Norwegian Sky – May 27, 2025, Jun. 5, 2025
  • Norwegian Spirit – Jan. 1, 2025, May 17, 2025
  • Norwegian Star – May 18, 2025, May 29, 2025, Jun. 9, 2025,
  • Norwegian Viva – May 27, 2025, Sep. 20, 2025, Sep. 29, 2025

According to Cruise Industry News , the canceled cruises were set to visit the Western and Eastern Mediterranean, the Caribbean, the Adriatic Sea, the Middle East, the Red Sea, Asia and Northern Europe.

The February Norwegian Epic sailing was set to depart from Port Canaveral. Norwegian’s website shows a new sailing on the Epic is scheduled for Feb. 15 to Feb. 22, 2025.

“We are committed to providing exceptional vacation experiences, both aboard our ships and by taking our guests to some of the most sought-out destinations around the world. While we try to maintain original itineraries as much as possible, at times modifications are made to optimize the itinerary, enhance the guest experience or accommodate certain circumstances,” a spokesperson said.

Norwegian Cruise Line said affected passengers will receive a full refund and a 10 percent discount that can be used on any sailing through Dec. 31, 2025.

For the latest news, weather, sports, and streaming video, head to WATE 6 On Your Side.

Norwegian Cruise Line cancels more than a dozen upcoming cruises

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Media \ Press Releases \ 2024 \ Fincantieri finalises a major agreement with Norwegian Cruise Line Holdings, reaffirming its leadership in the sector

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Fincantieri finalises a major agreement with Norwegian Cruise Line Holdings, reaffirming its leadership in the sector

The two Groups are defining a long-term strategic expansion through a historic agreement that outlines the future new building program for the Regent Seven Seas Cruises, Oceania Cruises, and Norwegian Cruise Line brands

08 april 2024.

Fincantieri has announced the receipt of a highly significant order from Norwegian Cruise Line Holdings Ltd at the ongoing Seatrade, the world's largest cruise industry fair in Miami. This order entails the construction of four new next-generation cruise ships: two for the Regent Seven Seas Cruises and two for the Oceania Cruises brands respectively . These vessels represent the pinnacle of technological advancement, comfort, and onboard entertainment while also exemplifying environmental sustainability.

The ships designated for Regent Seven Seas Cruises, scheduled for delivery in 2026 and 2029, will boast a gross tonnage of 77,000 tons and accommodate approximately 850 passengers. Meanwhile, the vessels for Oceania Cruises, set for deliveries in 2027 and 2028, will feature a gross tonnage of 86,000 tons and accommodate around 1,450 passengers. The contract for these four new units is now in effect and has already been secured through financing.

Additionally, the Group has signed a Letter of Intent with the same shipowner to explore the construction of four additional units [1] . These vessels, slated for delivery in 2030, 2032, 2034, and 2036, will be the largest ever built for the Norwegian Cruise Line (NCL) brand, with a gross tonnage of approximately 200,000 tons and the capacity to accommodate around 5,000 passengers each. This strategic order will see each brand crafting its own class of new ships, prioritising size, efficiency, and innovation within their respective fleets. Aligned with the Company's sustainability commitments, these new ship projects are expected to significantly contribute to the journey towards decarbonisation.

This second agreement, subject to financing and other terms and conditions, marks a highly significant new phase in the long-term partnership between the two groups.

Pierroberto Folgiero, CEO and Managing Director of Fincantieri stated : “We are particularly proud of this impressive new agreement and the partnership with a historic and prestigious client like Norwegian Cruise Line Holdings, confirming a continuity of strategic relationships that we consider a great industrial value. An important milestone for our shipyards and a historic agreement for the Group, confirming the robust recovery of the market and the investments we had planned in our new industrial plan.”

“ We are excited to continue our partnership with Fincantieri on this strategic new-ship order for the future of our company. This will ensure the steady introduction of cutting-edge vessels into our fleet and solidify our long-term growth,” said Harry Sommer , President and Chief Executive Officer of Norwegian Cruise Line Holdings Ltd . “Our shared commitment to innovation and excellence will allow us to elevate the standards in our industry even further, enhancing our ability to offer our guests new products and experiences, all while providing opportunities to enhance the efficiency of our fleet.”

[1]   The four-ship Norwegian Cruise Line (NCL) order is expected to replace a separate, effective, two-ship order for Oceania Cruises initially placed to secure availability with the shipyard. The four-ship order for NCL is still being finalized and is subject to financing. Delivery for the second Oceania Cruises ship is contractually scheduled for the fourth quarter of 2028, but may be delayed to 2029. All expected delivery dates are preliminary and subject to change.

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Norwegian Cruise Line

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Norwegian Cruise Line Holdings Unveils Bold New Vision for the Future with Strategic Long Term Fleet Expansion and Enhanced Private Island Development

Plan includes next generation vessels for Norwegian Cruise Line, Oceania Cruises, and Regent Seven Seas Cruises to be built by Fincantieri, along with infrastructure enhancements for Great Stirrup Cay, all while continuing its disciplined multi-year de-leveraging plan.

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) (together with NCL Corporation Ltd., "Norwegian Cruise Line Holdings", "Norwegian", "NCLH" or the "Company") today unveiled the most comprehensive new build order in its history-a total of eight state-of-the-art vessels, representing nearly 25,000 additional berths, with new classes of ships for each of its three award-winning brands-and the construction of a multi-ship pier at Great Stirrup Cay, the Company's private island destination in the Bahamas and its top-rated Caribbean port of call. This unprecedented decade-long strategy enhances its product offering, guest experiences, and operational infrastructure, supporting the Company's sustained leadership in delivering innovative cruise vacations.

The new ship orders across all three brands are scheduled for delivery over a ten-year period, between 2026 and 2036. Following the delivery of four Prima-Plus class ships from 2025 through 2028, Norwegian Cruise Line is expected to take delivery of four approximately 200,000-gross-ton ships, each with a capacity of nearly 5,000 guests, in 2030, 2032, 2034 and 2036, which are subject to financing [1] . Building on the success of its Allura Class ships, the last one being delivered in 2025, Oceania Cruises is scheduled to take delivery of two 86,000-gross-ton ships, each with a capacity of 1,400 guests in 2027 and 2029. Lastly, following the award-winning Explorer Class ships, Regent Seven Seas Cruises is scheduled to take delivery of two 77,000-gross-ton ships, each with a capacity of 850 guests, in 2026 and 2029. Details regarding the ships’ amenities, staterooms, dining, recreational, efficiency, sustainability and other features will be announced in the coming months.

"This strategic new-ship order across all three of our award-winning brands provides for the steady introduction of cutting-edge vessels into our fleet and solidifies our long-term growth. It also allows us to significantly leverage our operating scale, strengthen our commitment to innovation and enhance our ability to offer our guests new products and experiences, all while providing opportunities to enhance the efficiency of our fleet," said Harry Sommer, president and chief executive officer of Norwegian Cruise Line Holdings Ltd. "We are likewise excited with the addition of a new pier at Great Stirrup Cay to support our increased capacity in the Caribbean and multiple ships to call on the island, enhancing our guest experience and bringing seamless and reliable access to our private island year-round."

In partnership with the Italian shipbuilder Fincantieri, each brand will design their new ship class and focus on creating the largest, most efficient, and innovative vessels of their respective fleet. Aligning with the Company’s sustainability efforts, the new ship designs are expected to advance the journey towards decarbonization.

Harry Sommer, President and Chief Executive Officer of Norwegian Cruise Line Holdings Ltd.

This strategic new-ship order across all three of our award-winning brands provides for the steady introduction of cutting-edge vessels into our fleet and solidifies our long-term growth. It also allows us to significantly leverage our operating scale, strengthen our commitment to innovation and enhance our ability to offer our guests new products and experiences, all while providing opportunities to enhance the efficiency of our fleet. We are likewise excited with the addition of a new pier at Great Stirrup Cay to support our increased capacity in the Caribbean and multiple ships to call on the island, enhancing our guest experience and bringing seamless and reliable access to our private island year-round.

ncl cruise headquarters

"Over the years, our long-standing relationship with Norwegian Cruise Line Holdings has been rooted in a shared vision for the future of maritime travel, consistently setting new standards for innovation, luxury, sustainability, and guest satisfaction in the cruise industry,” said Pierroberto Folgiero, CEO and Managing Director at Fincantieri . “We are thrilled to work on these new build orders and deliver emblematic cruise ships that will embody our shared legacy of excellence for generations to come.”

The Company has obtained export credit financing with favorable terms to fund 80 percent of the contract price of each of the two Oceania Cruises and Regent Seven Seas Cruises ships, subject to certain conditions. The ship orders for Norwegian Cruise Line remain subject to financing, currently underway. 

Mark A. Kempa, chief financial officer of Norwegian Cruise Line Holdings, commented, "we expect that these strategic investments will secure our growth trajectory, significantly boost our earnings profile, and enhance shareholder value well into the future. With a favorable payment structure that includes pre-delivery financing and modest initial installment payments for these ship orders, we still anticipate strong Net Leverage reduction of 1.5 turns by the end of 2024, relative to 2023, and expect the Company to continue reducing Net Leverage each year for the foreseeable future."

New Pier Development at Great Stirrup Cay

The new pier development at the Company's private island in the Bahamas, Great Stirrup Cay, is slated to break ground in summer 2024 and be completed by late 2025 with an investment of approximately $150 million. The new pier will be constructed to simultaneously accommodate two large vessels of the Company's current and future ship classes. The pier development will enhance the guest experience on Great Stirrup Cay, and along with Harvest Caye, the Company's private island in Belize, continue to provide guests with world-class destinations in the Eastern and Western Caribbean.

Conference Call

The Company has scheduled a conference call for Tuesday, April 9, 2024, at 8:00 a.m. Eastern Time to discuss this announcement. A link to the live webcast along with a slide presentation can be found on the Company's Investor Relations website at https://www.nclhltd.com/investors. A replay of the conference call will also be available on the website for 30 days after the call.

[1]  Norwegian Cruise Line Holdings Ltd. expects a four-ship Norwegian Cruise Line (NCL) order to replace a separate, effective, two-ship order for Oceania Cruises initially placed to secure availability with the shipyard. The four-ship order for NCL is still being finalized and is subject to financing. Delivery for the second Oceania Cruises ship is contractually scheduled for the fourth quarter of 2028, but may be delayed to 2029. All expected delivery dates are preliminary and subject to change.

  • Regent Seven Seas Cruises

Best of Moscow by high speed train

By shuguley , February 15, 2014 in Regent Seven Seas Cruises

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Sure would appreciate someone who has taken "Best of Moscow by high speed train" from St. Petersburg could please share their impressions of this shore excursion. From the description this sounds like a very long day.

Wondering how the 4 hour train trip was in terms of accommodations, etc. Also what time did you leave the ship and what time at night did you return? Were both legs of the trip on the high speed rail (I read that slower trains also travel the same tracks)?

My wife and I are considering this excursion. We thought that if we are making all the effort to go to Russia then how could we pass up going to Moscow, walking in Red Square, seeing St. Basil, etc.

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If you are considering this on the 2015 June Baltic cruise on Voyager; my suggestion is don't. There is so much to do in St. Petersburg and although a train is one of my favorite ways to travel the time would be far better spent in St. P.

Thanks for the advice. Yes, this would be on the Voyager during the 2015 season but not yet sure exactly which cruise.

5,000+ Club

We did the Moscow excursion "on a different luxury line", but from your brief description it sounds very much like the same trip, so I will operate on that assumption. It is a VERY long day! We left the ship at 5:30 AM and returned at 12:30 AM. The highspeed train trip is comfortable, and while they call it "Business Class" it does not compare well to the equivalent class on say Rail Europe. When we did it in 2011, we did have highspeed both ways, and the trip back seemed much longer as the adrenaline and excitement had worn off!:D

Moscow itself is not that terribly different from any other big city in the world, but this Cold War kid never thought he would ever stand in Red Square, never mind walk the grounds of The Kremlin, or tour The Kremlin Palace, or see (but not visit) Lenin's Tomb, or visit The Armoury. But he did, and he loved every minute of it! Yes, it is a long day, and you barely scratch a scratch on the surface, but it is worth it. There is a tremendous amount to see in St. Petersburg, but every Baltic cruise goes to St. Petersburg, so you can go back if you choose to. Not every cruiseline offers you the chance to see Moscow.

RachelG

I have not personally done this tour, but our last time in St Petersburg, the private guide that we hired for a day was leading the regent tour to Moscow on the high speed train the next day. He said it was way better than the previous alternative, which was flying to Moscow and back. He said that you actually got to Moscow faster because you didn't have to deal with airline checkin etc. it did seem like a very long day to me, and there is so much to see and do in st. Petersburg that I didn't consider doing it.

countflorida

countflorida

We toured to Moscow from St. Petersburg via the hi-speed SAPSAN train last September, from a Baltic cruise on the Oceania Marina. You need to have a two-night, three day port call in St. Petersburg to take this tour because the tour typically leaves the ship around 5:00 - 5:30 AM and doesn't return until after midnight the next day. We didn't take the ship's tour; we made private arrangements with TravelAllRussia for three days of touring, the first and third days in St. Petersburg and the second day the tour to Moscow by train. Our cost for the private tour for three days was about the same as what the ship charged for the excursion to Moscow alone. There are a number of private tour agencies that operate in St. Petersburg and offer the Moscow train tours; we would strongly recommend them over the ship's tours.

All three days had private guides with car and driver. The second day, the driver picked us up at the ship and took us to the train, but we were alone on the train, and met in Moscow by the guide on the station platform. After our tour and dinner, we were brought back to the train and after the return train trip met by the driver and taken back to the ship. Because you are alone on the train you must have your own Russian visas.

If this is your first visit to St. Petersburg, I would agree there is much more to see there. We found Moscow somewhat a disappointment, particularly Red Square. The Kremlin and the cathedral in Red Square were also worth seeing. But the best thing we saw was the Moscow subway! I worked for the Washington Metro system back in the 1980s as it grew from 40 to 80 miles and although I was in the computer area, I learned a lot about the challenges of running a subway system. We used the Moscow system to get across the city from where we had dinner to the train station, and I was amazed at the cleanliness', speed of operation, the short headways maintained, and the courtesy of everyone involved. A very impressive experience!

We had been to St. Petersburg before, and so had the time to take a day and go to Moscow. Also, I really like trains, and the SAPSAN is a German train set running on Russian rails. Seats are like first class domestic air, spacious but not too plush or comfortable, but with enough room. Not too much recline, and almost 8 hours on the train in two shots is a lot for an old man. They come through and sell drinks, candy, etc. but the sellers don't speak English and no one around us helped, so we had just poor coffee once coming, and brought stuff with us for the trip back. Not too much to see from the train either, particularly on the return when it is night the whole way.

If you decide to go, take a private tour and avoid the overly expensive ship's tour. I'm glad we did it, but wouldn't bother to repeat the tour; we've seen Moscow.

Thanks so much to all of you for the thorough and thought insight. Yhe information you have provided is most helpful.

countflorida: Your detailed post is very helpful. We are not quite ready for a Baltic cruise but should do so within a year. Time enough to do our pre travel research, bookings and visa gathering.:) Thank you!

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Emperor Norton

Sure would appreciate someone who has taken "Best of Moscow by high speed train" from St. Petersburg could please share their impressions of this shore excursion. From the description this sounds like a very long day.   Wondering how the 4 hour train trip was in terms of accommodations, etc. Also what time did you leave the ship and what time at night did you return? Were both legs of the trip on the high speed rail (I read that slower trains also travel the same tracks)?   My wife and I are considering this excursion. We thought that if we are making all the effort to go to Russia then how could we pass up going to Moscow, walking in Red Square, seeing St. Basil, etc.

I did this on Seabourn. IMO DONT. Take Aeroflop (er Aeroflot). The train has non folding seats where you are literally knee to knee with your fellow passenger (facing each other). Further they don't believe in air conditioning. It's also the worlds slowed bullet train. I think I would have found more enjoyment wandering around the St. Petersburg and Moscow airports.

Countflorida,

This is a little off topic,, however we had planned a river cruise in Russia but decided we would rather stay on land and have booked about two weeks with Travel-All-Russia using the private guide and driver. I'm curious as to how you found them as a tour company.

The guides they provided were fine. We had a different guide each of the days in St. Petersburg, but both were flexible, pleasant, knowledgeable and spoke English very well, as did the guide in Moscow, incidentally. She was a bit aloof, distant, not too friendly, but otherwise fine. In fact, she was the one who suggested taking the Metro, which unexpectedly became one of the highlights of the Moscow excursion. If I have a complaint with AllTravelRussia, it is with their plan and its execution (more later).

I had requested emphasis on World War II (in Russia, the Great Patriotic War) sites and info. In scheduling us, they weren't careful about dates and a couple of the sites we wanted to see were scheduled on the third day, after we'd been to Moscow. But both sites were closed that day of the week, and that info was readily available, right on web sites describing them. Also, the included meals (lunches in St. Pete, dinner in Moscow) were not what we asked for: light meals with some choices, so we could avoid things we didn't like and choose things we did like. My request was ignored; we were given full Russian meals with a fixed menu, no choice. On the first day, a fish dish was the entre, but I am allergic to fish. Fortunately, I had the e-mail I'd sent with me and showed it to the guide, and she was able to change my entre to chicken, which was very good actually. But we didn't want a 3-4 course lunches or dinner (in Moscow). We had the guide drop the lunch the third day, although we never got any credit or refund. But, particularly in contrast to the ship's tours, the prices were so reasonable we didn't worry too much about it.

The people who were on the ship's tour to Moscow saw us boarding the same train for which they were forced to queue up and wait on the way back, and asked us what we had done. I was candid and open so they were not happy when I explained what we had arranged and particularly what it had cost. Also, when we returned to the ship, we found they had laid on a late supper for those who had gone to Moscow, so up we went and had something. Well, it turns out the late supper was supposed to be just for those on the ship's tour, but we and others on 'independent' tours, there were a dozen or more of us, crashed the party, actually got there first, and they didn't realize it until the larger group arrived and there weren't enough tables/places set. By that time, the 'independents' had all gotten served and were eating; what could they do?

A couple from the larger group sat down with us and asked us about our tour, and they were the ones I told about our arrangement and its cost. They turned to others who’d been with them and announced the details, loudly enough so the whole room heard, which started a lot of bitching and complaining. I gathered they weren't very happy with the ship's tour to begin with, and this was the straw that broke the camel's back. We finished up and beat it out of there, but overheard later that one of the excursion staff came to check on something and ran into a real mess. I caught a cold on the trip, which forced me to bed the second day following in Tallinn, so by the time we reappeared we heard about the contretemps' but apparently no one recalled who started it, thankfully.

Because of what happened to us, I would probably not use AllTravelRussia if I were to go again, or if I did, I would be sure to get confirmation of every detail of the tour. They do have good reviews generally, and we were certainly helped by their visa department and liked the guides and drivers. Their weakness, I say now with full 20:20 hindsight, is that once the sales person who plans the tour, sells it to you and collects your money, he (or she) transfers the plan to their Russia office for implementation; there is no follow-up to make sure it gets done right. And that is where our problems arose; we paid for a custom tour but got a standard package with a few destinations switched, and no one checked them out, even to see when they were open the day we were scheduled to go. If you check every detail that’s important to you, it should be OK, but that’s a hell of a way to have to do business, in my opinion.

Thank you for the 20/20 hindsight observation on your Russian tour operator, and better priced than the ship's excursion cost.

Thanks very much for the feedback.

We had the same experience as you so far as price. We originally booked a Viking Cruise but, hearing some things about the river cruises that made us unhappy, looked into other options. T-A-R cost the same or less than a cruise and had us in hotels for 11 days. We opted for the private tour. They have three tour levels, based on hotels. We originally opted for the four star as it did not cost much more than the three star hotels. Finally we decided to throw it all in and upgraded to five star. In Moscow we will be at the newly opened Kempinsky which is two blocks from Red Square. In St. Petersburg it is the Grand Hotel Europe, one of the most vaunted luxury hotels in Russia. Location is important for us as the tours use up only part of the day so being in the center of everything for our independent touring is important. As with many other cities, the less you pay, the farther out of the center of town you are.

We have been working with our salesman in D.C. and he seems to get back to us with the changes we want. He recently returned from Russia so is up on everything. When I asked they said they paid the full TA commission if I wanted so I got my usual TA on board so he is watching our back and giving us that extra level of comfort. He also set up our air, which I know pays him little or nothing, and got us business class for much less than T-A-R wanted for economy, though it took working for a while with a consolidator. He's happy to get his 10 percent on this trip without having booked it. He also took care of the trip insurance. We've been doing a lot of research on the CC sister site Trip Advisor and will write a report there. We will, I guess, become a source of info for CC members after having spent 5 days in Moscow and 6 in SP.

  • 4 months later...

scubacruiserx2

scubacruiserx2

Anybody considering a day trip to Moscow from St. Petersburg on the Sapsan may want to look at our travelogue filled with pictures.

http://boards.cruisecritic.com/showthread.php?t=1927687

greygypsy

Very informative. Thanks dor sharing. Jeff

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